spa front desk coordinator

Accor

<div><div>Company Description</div> 
#BeLimitless
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor&rsquo;s limitless possibilities.
By joining an Accor brand, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality.
Do what you love; care for the world; dare to challenge the status quo! #BELIMITLESS<div> 
Job Description</div> 
Key Responsibilities
Guest Relations &amp; Service<ul><li>
Greet and assist guests in a professional, friendly manner in person and over the phone.</li><li>
Manage treatment bookings, schedule appointments, and ensure seamless spa operations.</li><li>
Provide accurate information about spa services, treatments, and promotions.</li><li>
Handle guest concerns and complaints promptly and discreetly.</li><li>
Promote rebookings and encourage guest loyalty.</li><li>
Maintain confidentiality of guest and staff information.</li></ul>
Operational &amp; Administrative Duties<ul><li>
Operate the point-of-sale system, handle payments, and reconcile daily transactions.</li><li>
Maintain spa databases, records, and reports as required.</li><li>
Monitor and maintain cleanliness, ambiance, and organization in all reception and public spa areas.</li><li>
Support retail and treatment sales, achieve revenue goals, and ensure proper stock levels.</li><li>
Confirm bookings, prepare for VIP arrivals, and coordinate guest preferences.</li><li>
Report discrepancies, security issues, or maintenance needs to management.</li></ul>
Guest Experience &amp; Facility Upkeep<ul><li>
Ensure all spa and fitness areas are clean, well-stocked, and in excellent condition.</li><li>
Maintain appropriate lighting, music, amenities, and overall atmosphere.</li><li>
Support towel and amenity management, ensuring guest areas remain refreshed and inviting.</li><li>
Assist in achieving high guest satisfaction scores by delivering exceptional service and attention to detail.</li></ul><div> 
Qualifications</div> 
Qualifications &amp; Skills<ul><li>
Minimum 1&ndash;2 years of experience in a spa, wellness, or hospitality front desk role.</li><li>
Excellent communication and interpersonal skills.</li><li>
Strong organizational skills and attention to detail.</li><li>
Friendly, professional appearance and service-oriented mindset.</li></ul></div>

Spa & Recreation Receptionist

<div>
 
 Company Description
 
 
 
 "Why work for Accor?
 
 
 We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor&rsquo;s limitless possibilities.
 
 
 By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/
 
 
 Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS"
 
 
 As soon as you step inside The Grand Tarabya Managed by Accor, which holds a very special place in Istanbul's history, you will feel the charm of a 100-years-old past, the highest architectural and aesthetic standards, and the splendor inspired by the sparkle of the Bosphorus. From the 4.500 square meter spa area to the panoramic Bosphorus view of 29 residences and 248 rooms, from the magnificent 1.280 square meter ballroom to the restaurants and bars offering an unforgettable gastronomic adventure, The Grand Tarabya Managed by Accor, combines care, elegance, and comfort in every detail. With its doors opening to the Bosphorus, The Grand Tarabya Managed by Accor, will forever hold its place in your memory.
 
 
 
 Job Description
 
 
 
 
 Job Description
 
 
 
 As a Spa Receptionist, you will be the first point of contact for our guests, setting the tone for their spa experience. Your role is to provide warm and professional service, handle reservations, and ensure smooth operations at the front desk. This position requires a customer-focused attitude, strong organizational skills, and a passion for wellness.
 
 
 <ul>
 <li>
 Greet and welcome guests with a friendly and professional demeanor.
 </li>
 <li>
 Provide information about spa services, treatments, and wellness programs.
 </li>
 <li>
 Assist guests with check-in and check-out processes, ensuring a seamless and enjoyable experience.,
 </li>
 <li>
 Manage spa appointments and reservations using our booking system.
 </li>
 <li>
 Coordinate with spa therapists and other team members to ensure efficient scheduling.
 </li>
 <li>
 Handle changes or cancellations to bookings while accommodating guest needs.
 </li>
 <li>
 Answer phone calls, emails, and other inquiries in a courteous and efficient manner.
 </li>
 <li>
 Process payments and manage cash handling accurately.
 </li>
 <li>
 Maintain an organized and clean reception area, including managing spa brochures and promotional materials.
 </li>
 <li>
 Address guest requests, concerns, and feedback promptly and professionally.
 </li>
 <li>
 Assist in creating a relaxing and welcoming atmosphere, enhancing overall guest satisfaction.
 </li>
 <li>
 Ensure that all guest interactions are handled with the utmost respect and confidentiality.
 </li>
 <li>
 Stay informed about the spa&rsquo;s services, treatments, and retail products.
 </li>
 <li>
 Promote spa products and upsell treatments or packages as appropriate.
 </li>
 <li>
 Provide recommendations based on guest preferences and needs.
 </li>
 <li>
 Assist with any special events or promotions organized by the spa.
 </li>
 <li>
 Contribute to a positive and collaborative team environment.
 </li>
 <li>
 Adhere to health and safety regulations, including maintaining cleanliness and hygiene standards.
 </li>
 <li>
 Ensure the privacy and confidentiality of guest information at all times.
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 
 Experience/Certificates/Education
 
 
 
 <ul>
 <li>
 2 years minimum experience in a similar capacity within an ultra-luxury hospitality / spa environment.
 </li>
 <li>
 Must possess outstanding Guest services skills, professional presentation and sophisticated communication skills.
 </li>
 <li>
 Proficient in English language (verbal &amp; written).
 </li>
 <li>
 Must be able to handle a multitude of tasks in an intense, ever-changing environment while remaining calm and collective.
 </li>
 <li>
 Must be flexible in terms of working hours.
 </li>
 <li>
 A hospitality diploma is an asset.
 </li>
 <li>
 Computer literacy in Windows, MS Office Suite is recommended.
 
 
 </li>
 </ul>
 Additional Information
 
 
 
 Your Team And Working Environment
 
 
 
 We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor&rsquo;s limitless possibilities.
 
 
 Note: Customization may be included for any specific local or legislative requirements, such as work permits.
 
 
 
 Our Commitment To Diversity &amp; Inclusion
 
 
 
 We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.
</div>

Spa Receptionist

Sheraton Grand Hotel, Dubai

<div>
 
 
 POSITION PURPOSE
 
 
 
 To welcome guests and answer all enquiries observing set standards and with patience. Have a complete knowledge of the treatments and services offered, and any promotions that may be on offer at the time. To ensure that all operational procedures, codes of conduct and standards of appearance as laid down by the Spa Supervisor are implemented and adhered to by all reception staff. To organize scheduling and maximize use of time within the diary.
 
 
 
 
 
 
 ESSENTIAL FUNCTIONS
 
 
 <ul>
 <li>
 To ensure a warm friendly welcome to all clientele at all times.
 </li>
 <li>
 To co-ordinate guests consultation records with the Therapists.
 </li>
 <li>
 Ensure that all relevant spa staff receive a print out of their daily schedule.
 </li>
 <li>
 To adhere to an agreed reporting system on a timely basis.
 </li>
 <li>
 To be responsible for all billing procedures at the reception desk and the correct reconciliation of funds at the close of each shift and at the end of the day&rsquo;s work.
 </li>
 <li>
 Complete daily opening procedures and check lists per relevant area daily.
 </li>
 <li>
 Schedule reservations of Spa services for guests and monitor availability of treatments and staff to ensure prompt service according to the relevant skills of the therapists.
 </li>
 <li>
 To organize scheduling to maximize use of time and profitability whilst ensuring that the client&rsquo;s needs are of first importance.
 </li>
 <li>
 Assist with administration duties such as, purchasing, receiving and inventory reporting.
 </li>
 <li>
 To give the clientele the best possible service, and make the client feel important.
 </li>
 <li>
 To show a professional attitude at all times, particularly with regard to punctuality, appearance and general manner.
 </li>
 <li>
 To ensure that all administrative procedures run professionally.
 </li>
 <li>
 To supervise and conduct the safety of users and equipment in the spa and receive training to ensure that all relevant legislation pertaining to the Health and Safety at Work Law and Health and Hygiene standards are implemented and monitored within the spa.
 </li>
 <li>
 To recognize the importance of &lsquo;sales&rsquo; in every aspect of their role.
 </li>
 <li>
 To have full retail knowledge of products and prices charged.
 </li>
 <li>
 Must attend all training courses as deemed necessary by the Spa Supervisor.
 </li>
 <li>
 To participate in training and personal development programs within the Spa Department.
 </li>
 <li>
 To perform any other duties deemed reasonable by Management.
 </li>
 <li>
 To be responsible for preparing the reception for the next shift. Ensuring all messages have been passed on before leaving and that adequate supplies of all public information material are available.
 </li>
 </ul>
 
 
 
 
 
 SPECIFIC JOB KNOWLEDGE, SKILLS AND ABILITIES
 
 
 <ul>
 <li>
 Must be able to assist guests with inquiries
 </li>
 <li>
 Must be able to speak and write in English
 </li>
 <li>
 Must be able to speak and write in a language any other than English
 </li>
 <li>
 Must have proven track record in Spa and Fitness industry for at least 5 years
 </li>
 <li>
 Must have good understanding of marketing
 </li>
 <li>
 Must have strong knowledge of budgeting and forecasting
 </li>
 <li>
 Must have strong sales skills to drive memberships
 </li>
 </ul>
 
 
 
 
 
 QUALIFICATION STANDARDS
 
 
 
 We do expect that you do have the experiences/ behaviors below. You:
 
 <ul>
 <li>
 Totally embrace the philosophy of guest and customer service and owns the guests;
 </li>
 <li>
 Identify yourself with the hotel&rsquo;s brand and operating philosophy;
 </li>
 <li>
 Possess a warm and friendly demeanor;
 </li>
 <li>
 Strive to achieve satisfaction and delight of our customers;
 </li>
 <li>
 Are detail oriented;
 </li>
 <li>
 Thrive on pride of work and its product;
 </li>
 <li>
 Play as a team to achieve common goals;
 </li>
 <li>
 Have immaculate personal presentation e.g. grooming and conversational ability;
 </li>
 <li>
 Demonstrate self-confidence, energy and enthusiasm;
 </li>
 <li>
 Have a strong ability to learn skills, retain and demonstrate learning;
 </li>
 <li>
 Uphold ethical business practices.
 </li>
 </ul>
 
 
 
 
 
 EDUCATION
 
 
 
 Bachelor degree required.
 
 
 
 
 
 
 PSYCHICAL CONDITION REQUIRED FOR YOUR ROLE
 
 
 
 (Ability to lift, standing during shift, sitting most of shift, etc.)
 
</div>

SPA Receptionist

The Ned & Ned's Club

<div>
 Located in the former Ministry of Interior building, The Ned Doha offers seven restaurants, 90 bedrooms, event venues, and Ned&rsquo;s Club, a private members&rsquo; club that gives access to spaces including a rooftop terrace, a health club with spa, gym and 30m outdoor pool.
 
 
 
 Job Purpose:
 
 
 
 We are seeking a dynamic and experienced Spa Receptionist with a background in spa therapy to join our team. In this role, you will have the unique opportunity to combine your customer service expertise with your therapeutic knowledge to deliver exceptional service in our tranquil and inviting hotel spa.
 
 
 
 Responsibilities:
 
 
 
 <ul>
 <li>
 Greet and welcome guests to the spa with a warm, professional, and friendly demeanor.
 </li>
 <li>
 Manage spa bookings and appointments efficiently, ensuring the schedule is optimized and all services are properly arranged.
 </li>
 <li>
 Provide information about available spa treatments, packages, and pricing, offering recommendations based on guests' needs and preferences.
 </li>
 <li>
 Perform client check-in and check-out procedures, process payments, and ensure accuracy in records.
 </li>
 <li>
 Assist with the daily operations of the spa, including maintaining a clean and organized reception area.
 </li>
 <li>
 Act as a liaison between guests and therapists, ensuring smooth communication and exceptional service delivery.
 </li>
 <li>
 Use your knowledge of spa therapy to offer tailored advice and suggestions to clients, enhancing their spa experience.
 </li>
 <li>
 Handle guest inquiries and resolve any issues in a professional and timely manner.
 </li>
 <li>
 Assist spa therapists when necessary, such as preparing treatment rooms or managing supplies.
 </li>
 <li>
 Promote retail products and upsell services and packages to enhance the guest experience.
 </li>
 <li>
 Ensure that the spa operates in compliance with hotel policies and health &amp; safety standards.
 
 
 </li>
 </ul>
 
 Qualifications &amp; Competencies:
 
 
 
 <ul>
 <li>
 Female and preferrably an Arabic speaker
 </li>
 <li>
 Previous experience as a Spa Receptionist or in a similar customer service role, preferably in a hotel or wellness setting.
 </li>
 <li>
 Background as a certified Spa Therapist with hands-on experience in delivering spa treatments (e.g., massage, facials, etc.).
 </li>
 <li>
 Knowledge of various spa therapies and wellness services to provide accurate information and recommendations.
 </li>
 <li>
 Strong communication and interpersonal skills, with a passion for delivering excellent customer service.
 </li>
 <li>
 Ability to multitask in a fast-paced environment while maintaining a calm and professional demeanor.
 </li>
 <li>
 Organizational skills with attention to detail in handling bookings and payments.
 </li>
 <li>
 Ability to work well both independently and as part of a team.
 </li>
 <li>
 Proficiency in basic computer systems and booking software (experience with spa management software is a plus).
 </li>
 <li>
 Flexibility to work evenings, weekends, and holidays as needed.
 </li>
 <li>
 Professional appearance and a passion for wellness and hospitality.
 
 
 </li>
 </ul>
 
 What&rsquo;s In It for you?
 
 
 
 <ul>
 <li>
 One of the most iconic place to be and work
 </li>
 <li>
 Amazing learning and development program
 </li>
 <li>
 Discounted rates at The NED Doha
 </li>
 <li>
 Fantastic career growth opportunities
 
 
 </li>
 </ul>
 At The NED, we don't just celebrate our diversity, we challenge ourselves to do even better. The NED is committed to being the best place to work, and ensuring that we have a leading diversity, equity and inclusion programme is central to making that vision a reality.
 
 
 Apply today and join us as a Spa Receptionist!
 
 
 #YESYESYES #MakeitHAPPEN #ShowyouCARE #LovewhatYOUDO #LoveTheNed
</div>

Marriott International

<div>Additional Information 
Job Number25173938 
Job CategorySpa 
LocationMarriott Mena House Cairo, 6 Pyramids Road, Cairo, Egypt, Egypt, 12556 
ScheduleFull Time 
Located Remotely?N 
Position Type Non-Management<div><div> 
POSITION SUMMARY 
Our Spa Specialists play an important role in support of a number of vital Spa functions. At our hotels these associates work to build an experience that is memorable and unique &ndash; with Spa services on the side. Our Spa Specialists take the initiative and deliver a wide range of services to make sure that guests enjoy their experience. Whether promoting Spa services or retail, scheduling reservations and confirming appointments, providing answers about services, checking in guests, or processing payments, the Spa Specialist makes transactions feel like part of the experience. 
No matter what position you are in, there are a few things that are critical to success &ndash; creating a safe workplace, following company policies and procedures, upholding quality standards, and ensuring your uniform, personal appearance, and communications are professional. Spa Specialists will be on their feet and moving around (stand, sit, or walk for an extended time; moving over sloping, uneven, or slippery surfaces), managing reservation software (read and visually verify information), and taking a hands-on approach to work (move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance and 25 pounds with assistance; reach overhead and below the knees, including bending, twisting, pulling, and stooping). Doing all these things well (and other reasonable job duties as requested) is critical for Spa Specialists &ndash; to get it right for our guests and our business each and every time. 
PREFERRED QUALIFICATIONS
Education: High school diploma or G.E.D. equivalent.
Related Work Experience: No related work experience.
Supervisory Experience: No supervisory experience.
License or Certification: None 

</div>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe. As a host with Marriott Hotels, you will help keep the promise of &ldquo;Wonderful Hospitality. Always.&rdquo; by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon this living legacy. With the name that&rsquo;s synonymous with hospitality the world over, we are proud to welcome you to explore a career with Marriott Hotels. In joining Marriott Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you. 
<div>
</div><div>JW Marriott is part of Marriott International's luxury portfolio and consists of more than 100 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you&rsquo;re happy, our guests will be happy. JW Marriott associates are confident, innovative, genuine, intuitive, and carry on the legacy of the brand&rsquo;s namesake and company founder, J.Willard Marriott. Our hotels offer a work experience unlike any other, where you&rsquo;ll be part of a community and enjoy true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can pursue your passions in a luxury environment with a focus on holistic well-being. Treating guests exceptionally starts with the way we take care of our associates. That&rsquo;s The JW Treatment&trade;. In joining JW Marriott, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.</div></div></div>

Spa Service Expert/Spa Receptionist

Credo India Softech Pvt Ltd

Experience: 3&ndash;7 Years (Hotel Spa Experience Preferred)Role OverviewThe Spa Manager is responsible for overall spa operations, staff management, revenue growth, and guest experience. This includes managing therapists, front desk, scheduling, hotel coordination, and ensuring high-quality service standards.Key Responsibilities<ul><li>Oversee day-to-day spa operations inside the hotel</li><li>Manage therapist schedules, front desk, and service flow</li><li>Drive revenue through packages, memberships, promotions</li><li>Maintain spa hygiene, ambience, and treatment quality</li><li>Handle guest complaints, VIP guests, and special requests</li><li>Coordinate with hotel management for operations &amp; billing</li><li>Maintain inventory (oils, consumables, linen, retail products)</li><li>Prepare daily MIS reports, cash handling &amp; forecasting</li><li>Conduct staff training and performance reviews</li><li>Ensure compliance with safety, SOPs, and brand standards</li></ul>Skills &amp; Requirements<ul><li>Proven spa industry experience with team management</li><li>Strong understanding of Western spa therapies</li><li>Excellent communication &amp; customer handling</li><li>Knowledge of hotel operations preferred</li><li>Ability to manage revenue, scheduling, and service quality</li></ul>Job Types: Full-time, PermanentPay: &#8377;30,000.00 - &#8377;45,000.00 per monthWork Location: In person

Spa Manager - female

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