spa manager

Marriott International

<div>Additional Information 
Job Number26015666 
Job CategorySpa 
LocationAl Messila a Luxury Collection Resort &amp; Spa Doha, Um Al Saneem Street, Doha, Qatar, Qatar 
ScheduleFull Time 
Located Remotely?N 
Position Type Management 
<div><div>JOB SUMMARY 
Position has responsibility for supervising and coordinating activities of employees delivering spa services, including salon, skin care, program coordination, reservations, reception desk, massage and locker room areas. Position focuses on ensuring guest and employee satisfaction and achieving the operating budget. 
CANDIDATE PROFILE 
Education and Experience
<ul><li>High school diploma or GED; 2 years experience in the spa, guest services, or related professional area.</li></ul> 
CORE WORK ACTIVITIES 
Supporting Management of Spa Operations and Budgets
<ul><li>Assumes the responsibilities of the Spa Director in his/her absence.</li></ul>
<ul><li>Ensures all employees have the proper supplies, equipment and uniforms.</li></ul>
<ul><li>Comprehends budgets, operating statements and payroll progress reports as needed to assist in the financial management of department.</li></ul>
<ul><li>Manages supplies and equipment inventories within budget.</li></ul>
<ul><li>Maintains cleanliness of spa and related areas and equipment.</li></ul>
<ul><li>Understands the impact of department&rsquo;s operations on the overall property financial goals and objectives and managing to achieve or exceed budgeted goals.</li></ul> 
Ensuring and Delivering Exceptional Customer Service
<ul><li>Sets a positive example for guest relations.</li></ul>
<ul><li>Interacts with guests to obtain feedback on product quality and service levels.</li></ul>
<ul><li>Handles guest problems and complaints.</li></ul>
<ul><li>Empowers employees to provide excellent customer service.</li></ul>
<ul><li>Emphasizes guest satisfaction during all departmental meetings and focusing on continuous improvement.</li></ul>
<ul><li>Strives to improve service performance.</li></ul> 
Conducting Human Resources Activities
<ul><li>Solicits employee feedback, utilizing an &ldquo;open door&rdquo; policy and reviewing employee satisfaction results to identify and address employee problems or concerns.</li></ul>
<ul><li>Ensures employees understand expectations and parameters.</li></ul>
<ul><li>Brings issues to the attention of the department manager and Human Resources as necessary.</li></ul>
<ul><li>Observes service behaviors of employees and providing feedback to individuals.</li></ul>
<ul><li>Participates in employee progressive discipline procedures.</li></ul>
<ul><li>Participates in an on-going employee recognition program.</li></ul>
<ul><li>Reviews comment cards and guest satisfaction results with employees.</li></ul>
<ul><li>Supports a Spa orientation program for employees to receive the appropriate new hire training to successfully perform their job.</li></ul>
<ul><li>Supervises on-going training initiatives and conducting training when appropriate.</li></ul>
<ul><li>Establishes and maintains open, collaborative relationships with employees and ensuring employees do the same within the team.</li></ul>
<ul><li>Celebrates successes and publicly recognizes the contributions of team members.</li></ul>
<ul><li>Ensures property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs) and support the Peer Review Process.</li></ul>
<ul><li>Assists the Spa Director in managing the day-to-day operations of the spa as necessary.</li></ul></div><div> 
</div>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
The Luxury Collection Hotels &amp; Resorts, with over 120 properties in more than 35 countries, offers the promise of authentic experiences that evoke lasting, treasured memories. Our more than 100 years of experience, beginning in 1906 under the Italian CIGA brand &ndash; a collection of Europe's most celebrated and iconic properties &ndash; serves as a solid foundation as we continuously evolve to exceed the desires of the luxury traveler. 
<div>
 
From legendary palaces and remote retreats to timeless modern classics, each luxury hotel and resort is a unique and cherished expression of its locale &ndash; a portal to the destination&rsquo;s cultural charms and treasures. If you are someone with an appreciation for evocative storytelling, a keen interest and passion for this destination's heritage, and a desire to deliver genuine, personalized, and anticipatory hospitality, then we invite you on our journey. In joining The Luxury Collection, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.</div></div></div>

Spa Manager - Female

Mandarin Oriental

<div>
 Mandarin Oriental Muscat is looking for a
 
 Spa Operations Manager
 
 to join our
 
 Spa
 
 team.
 
 
 Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional.
 
 
 Mandarin Oriental is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognized for creating some of the world&rsquo;s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.
 
 
 
 Mandarin Oriental Muscat
 
 
 
 Situated in a prime beachfront location, Mandarin Oriental, Muscat is a chic urban resort that offers 150 stylishly appointed guestrooms and suites, five restaurants and bars, a lush Spa at Mandarin Oriental, and an outdoor swimming pool. The hotel features a one-of-a-kind ballroom boasting spectacular views of the Arabian Sea as well as a variety of banquet and meeting spaces to accommodate social and business events.
 
 
 For those seeking a luxury living experience in one of Muscat&rsquo;s most desirable districts, an exclusive collection of 155 Residences at Mandarin Oriental combine the Group&rsquo;s legendary service, world-class amenities and sweeping sea or mountain views.
 
 
 
 
 Manager on Duty
 
 
 
 
 <ul>
 <li>
 Reports to the Director of Rooms.
 </li>
 <li>
 Responsible for the operations of the entire Spa &amp; Wellness including guest interactions.
 </li>
 <li>
 Review treatments and notes on Spa Soft.
 
 
 </li>
 </ul>
 
 
 Spa Operations
 
 
 
 
 <ul>
 <li>
 Will be in charge of the daily spa operations which includes but not limited to guest complaints, therapist needs, telephone calls and Spa reception.
 </li>
 <li>
 Complete Spa and Fitness tour to review standards, procedures, and operational status.
 </li>
 <li>
 Coordinate scheduling of duty rosters, annual leave, and bank holidays for all colleagues.
 </li>
 <li>
 Review treatment rooms which include treatment trolley, closets millwork, linens, treatment beds and equipment upkeep daily to ensure all standards are met.
 </li>
 <li>
 Responsible for motivating retail sales and ensure that all sales are recorded accurately.
 </li>
 <li>
 Responsible for timely documentation and the discipline of the colleagues in accordance with progressive discipline procedures outlined in Human Resources Strategic Policy.
 </li>
 <li>
 Reading and replying to the many essential emails, regarding Spa, meetings, groups, and VIP&rsquo;s.
 </li>
 <li>
 Professional treatment room inventory checks.
 </li>
 <li>
 Professional product inventory checks.
 </li>
 <li>
 Accountable for all professional stock in the spa and storeroom.
 </li>
 <li>
 Ensuring all therapists are booked in the correct room. Ensuring that the treatment rooms are used to the maximum potential.
 </li>
 <li>
 Keeping track of the training hours of the therapists.
 </li>
 <li>
 Frequent checks of equipment and facilities to ensure safety and prevent loss of equipment due to negligence of wear and tear.
 
 
 </li>
 </ul>
 
 
 Inventory
 
 
 
 
 <ul>
 <li>
 Ensure purchasing requests are submitted once per month or once every three months for all professional products.
 </li>
 <li>
 Ensure the end of the month inventory is completed in SpaSoft.
 </li>
 <li>
 Assist in the evaluation of current products and new product lines for professional and retail use.
 
 
 </li>
 </ul>
 
 
 Finance
 
 
 
 
 <ul>
 <li>
 Ensure KPIs are updated at the end of each month.
 </li>
 <li>
 Review the spa treatments turn away reports regularly to ensure the maximization of therapist time and that all financial objectives are being met.
 </li>
 <li>
 Yearly budget preparation.
 </li>
 <li>
 Monthly statistic reports preparation.
 </li>
 <li>
 Calculate tips, retail commission day by day &ndash; appointment by appointment.
 </li>
 <li>
 Oversee monthly incentives for the Spa colleagues.
 </li>
 <li>
 Creates exciting incentive programmes for the team.
 </li>
 <li>
 Ensure all professional invoices are accounted for and paid.
 </li>
 <li>
 Check daily figures to keep on top of spa revenue.
 
 
 </li>
 </ul>
 
 
 Training
 
 
 
 
 <ul>
 <li>
 Conduct induction trainings for new therapists within the spa.
 </li>
 <li>
 Conduct treatment training of Mandarin Oriental Signature Spa therapies and Spa Journeys.
 </li>
 <li>
 Signing off the spa monthly training calendar.
 </li>
 <li>
 Refresher training for all therapists to ensure comfort in the treatment descriptions to guests.
 </li>
 <li>
 Ensuring all Mandarin Oriental Signature treatments refresher training is conducted on a regular basis.
 </li>
 <li>
 Review that Standard Operating Procedures (SOP) have been taught and standards are met.
 </li>
 <li>
 Review of all Departmental Learning Checklists for all therapists are in order and training hours are tracked. Update Training Matrix accordingly.
 </li>
 <li>
 Continuous retail training for the entire team.
 </li>
 <li>
 Organise mystery shoppers to help increase and stay consistent in terms of quality standards.
 </li>
 <li>
 Keep your own knowledge in line with the industry.
 </li>
 <li>
 Customer Focus:
 </li>
 <li>
 Handling guest complaints in regard to treatments and therapists.
 </li>
 <li>
 Co-ordinating Lifestyle Consultation form with guests where unusual medical circumstances could interfere with Spa treatments chosen.
 </li>
 <li>
 Colleague Relations:
 </li>
 <li>
 Administrative Duties:
 </li>
 <li>
 Follow up on maintenance issues within the spa and treatment rooms in HOTSOS.
 </li>
 <li>
 Conduct weekly walk through with assistant chief engineer on outstanding maintenance issues.
 </li>
 <li>
 Review comments in LRA and TripAdvisor with the relevant Spa Colleagues.
 </li>
 <li>
 Additional Duties:
 
 
 </li>
 </ul>
 
 
 New Treatment Development
 
 
 
 
 <ul>
 <li>
 Conduct bi-yearly reviews of the treatments and product sales for the spa and check if change is necessary.
 </li>
 <li>
 Responsible for the development of new treatments.
 </li>
 <li>
 Responsible to test and evaluate new product lines.
 
 
 </li>
 </ul>
 
 
 Sales and Marketing
 
 
 
 
 <ul>
 <li>
 Liaise with the Communications on journalist bookings.
 </li>
 <li>
 Conducting interviews with journalists when is required.
 </li>
 <li>
 Development of the new Marketing Plan and Event Planner.
 </li>
 <li>
 Develop Spa promotional plan.
 
 
 </li>
 </ul>
 
 Skills &amp; Qualifications
 
 
 
 <ul>
 <li>
 NVQ level 3 in Beauty Therapy or equivalent CIDESCO, BTEC
 </li>
 <li>
 Therapy experience essential &ndash; 3-5 years Spa Management
 </li>
 <li>
 Spa knowledge and experience in a five-star luxury hotel environment is essential
 </li>
 <li>
 Must possess a strong knowledge of computer programs such as Microsoft Office, Windows, Outlook, Spa Soft
 </li>
 <li>
 Strong leadership skills
 </li>
 <li>
 Strong communication skills
 </li>
 <li>
 Ability to share knowledge with Colleagues
 </li>
 <li>
 Ability to apply knowledge to new situation
 </li>
 <li>
 Ability to work as part of a dedicated and passionate team
 </li>
 <li>
 Excellent personal presentation and interpersonal skills
 </li>
 <li>
 Experience of financial planning and management
 
 
 </li>
 </ul>
 
 Our commitment to you
 
 
 
 <ul>
 <li>
 Learning &amp; Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously.
 </li>
 <li>
 MOstay. When you work as hard as our colleagues do, it&rsquo;s important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones.
 </li>
 <li>
 Heath &amp; Colleague Wellness. Finding the right work-life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally.
 </li>
 <li>
 Retirement Plans. When you show commitment to us, we reciprocate. We offer different retirement plans depending on the length of your service and your role.
 </li>
 </ul>
</div>

Spa Operations Manager

<div>Additional Information 
Job Number26012611 
Job CategorySpa 
LocationMarriott Mena House Cairo, 6 Pyramids Road, Cairo, Egypt, Egypt, 12556 
ScheduleFull Time 
Located Remotely?N 
Position Type Management 
<div><div>JOB SUMMARY 
Position has responsibility for supervising and coordinating activities of employees delivering spa services, including salon, skin care, program coordination, reservations, reception desk, massage and locker room areas. Position focuses on ensuring guest and employee satisfaction and achieving the operating budget. 
CANDIDATE PROFILE 
Education and Experience
<ul><li>High school diploma or GED; 2 years experience in the spa, guest services, or related professional area.</li></ul> 
CORE WORK ACTIVITIES 
Supporting Management of Spa Operations and Budgets
<ul><li>Assumes the responsibilities of the Spa Director in his/her absence.</li></ul>
<ul><li>Ensures all employees have the proper supplies, equipment and uniforms.</li></ul>
<ul><li>Comprehends budgets, operating statements and payroll progress reports as needed to assist in the financial management of department.</li></ul>
<ul><li>Manages supplies and equipment inventories within budget.</li></ul>
<ul><li>Maintains cleanliness of spa and related areas and equipment.</li></ul>
<ul><li>Understands the impact of department&rsquo;s operations on the overall property financial goals and objectives and managing to achieve or exceed budgeted goals.</li></ul> 
Ensuring and Delivering Exceptional Customer Service
<ul><li>Sets a positive example for guest relations.</li></ul>
<ul><li>Interacts with guests to obtain feedback on product quality and service levels.</li></ul>
<ul><li>Handles guest problems and complaints.</li></ul>
<ul><li>Empowers employees to provide excellent customer service.</li></ul>
<ul><li>Emphasizes guest satisfaction during all departmental meetings and focusing on continuous improvement.</li></ul>
<ul><li>Strives to improve service performance.</li></ul> 
Conducting Human Resources Activities
<ul><li>Solicits employee feedback, utilizing an &ldquo;open door&rdquo; policy and reviewing employee satisfaction results to identify and address employee problems or concerns.</li></ul>
<ul><li>Ensures employees understand expectations and parameters.</li></ul>
<ul><li>Brings issues to the attention of the department manager and Human Resources as necessary.</li></ul>
<ul><li>Observes service behaviors of employees and providing feedback to individuals.</li></ul>
<ul><li>Participates in employee progressive discipline procedures.</li></ul>
<ul><li>Participates in an on-going employee recognition program.</li></ul>
<ul><li>Reviews comment cards and guest satisfaction results with employees.</li></ul>
<ul><li>Supports a Spa orientation program for employees to receive the appropriate new hire training to successfully perform their job.</li></ul>
<ul><li>Supervises on-going training initiatives and conducting training when appropriate.</li></ul>
<ul><li>Establishes and maintains open, collaborative relationships with employees and ensuring employees do the same within the team.</li></ul>
<ul><li>Celebrates successes and publicly recognizes the contributions of team members.</li></ul>
<ul><li>Ensures property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs) and support the Peer Review Process.</li></ul>
<ul><li>Assists the Spa Director in managing the day-to-day operations of the spa as necessary.</li></ul></div><div> 
</div>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe. As a host with Marriott Hotels, you will help keep the promise of &ldquo;Wonderful Hospitality. Always.&rdquo; by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon this living legacy. With the name that&rsquo;s synonymous with hospitality the world over, we are proud to welcome you to explore a career with Marriott Hotels. In joining Marriott Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you. 
<div>
</div><div>JW Marriott is part of Marriott International's luxury portfolio and consists of more than 100 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you&rsquo;re happy, our guests will be happy. JW Marriott associates are confident, innovative, genuine, intuitive, and carry on the legacy of the brand&rsquo;s namesake and company founder, J.Willard Marriott. Our hotels offer a work experience unlike any other, where you&rsquo;ll be part of a community and enjoy true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can pursue your passions in a luxury environment with a focus on holistic well-being. Treating guests exceptionally starts with the way we take care of our associates. That&rsquo;s The JW Treatment&trade;. In joining JW Marriott, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.</div></div></div>

Spa & Recreation Manager

NaSah's Nurture Nature

<div>Company: NaSah's Nurture Nature
<h3 class="jobSectionHeader">Job Title: General Manager - Nashville International Airport Location and Street Location</h3> 
 
<div><div><div><div>We seek a visionary and results-oriented General Manager to lead and coordinate our company's daily operations at Nashville International Airport and other locations in the metropolitan Nashville area. In this pivotal role, you will work closely with team leaders to harmonize efforts, initiate and implement growth-focused strategies, foster a culture aligned with our company's vision, and ensure efficient, compliant, and mission-driven operations, specifically in airport concessions.
Key Responsibilities:
<ul><li>Store and Spa Management: Directly oversee the operations of the store and spa at the airport, ensuring its profitability, compliance, and alignment with the company&rsquo;s standards and goals.</li>
<li>Strategic Leadership: Design and implement innovative business strategies, setting comprehensive goals for performance and growth across all operational units within the store and spa.</li>
<li>Policy Formation and Culture Promotion: Craft and uphold company policies that reinforce our culture and vision, establishing ourselves as market leaders within the industry and the communities we serve.</li>
<li>Performance Evaluation: Utilize strong analytical skills to gather, analyze, and interpret data and metrics, translating them into actionable insights for sustained performance enhancement.</li>
<li>Operational Excellence: Guarantee uninterrupted, aligned, and mission-consistent operations across all aspects of the company&rsquo;s operations, optimizing for success and regulatory adherence.</li>
<li>Team Leadership and Development: Inspire, lead, and manage staff, fostering a culture of productivity and positivity while implementing strategies to boost team cohesion and motivation.</li>
<li>Stakeholder Relationships: Forge and nurture meaningful relationships with partners, stakeholders, local and airport authorities, and community organizations, ensuring the company&rsquo;s operations are well-integrated and supported within the airport ecosystem.</li>
<li>Team Building: Deploy effective team-building strategies to cultivate a motivated and unified workforce.</li>
</ul>Qualifications:
<ul><li>Proven experience in a General Manager or comparable executive role; holding an active Cosmetology/Manicuring/Esthetics Licensure from the State of Tennessee is an additional advantage.</li>
<li>Exceptional organizational and leadership abilities.</li>
<li>Excellent communication and interpersonal skills.</li>
<li>Deep understanding of market dynamics and opportunities, with a proactive approach to leveraging them.</li>
<li>A strong commitment to making a positive impact on the environment and society.</li>
<li>Thorough knowledge of airport policies, procedures, and operations, particularly regarding concession management.</li>
<li>Demonstrated success in team building and efficient management of diverse groups.</li>
<li>Bachelor&rsquo;s degree in Business Administration or a related field; a Master&rsquo;s degree is considered a plus.</li>
</ul>Benefits:
<ul><li>Competitive salary with comprehensive benefits.</li>
<li>Opportunities for personal and professional development in a role that makes a difference.</li>
<li>Be part of a forward-thinking organization committed to positive impact and sustainability.</li>
</ul>Join Our Team:
Lead the charge at Nashville International Airport, driving strategic initiatives and fostering a culture of excellence and positive impact. We look forward to receiving your application if you're ready to take on this rewarding challenge and contribute to our mission while advancing your career.
To apply, please submit your resume and a cover letter outlining your qualifications and vision for the role. Together, we can reach new heights of success and make a meaningful difference.</div></div></div></div></div><div></div>

Multi Store and Spa General Manager

Minor Hotels

<div>
 
 The driving force behind a vibrant network of spas, MSpa International develops and manages unique spa concepts tailored for the Anantara Spa, AVANISPA, Mandara Spa, Aequalis and Balance brands worldwide.
 
 
 
 
 
 
 Job Description
 
 
 
 
 You will assist in the oversight of the daily operations of the spa, and ensure guest expectations are exceeded and satisfaction is maximised.Your duties will include, but are not limited to preparing the team member schedule, handling personnel issues, and ensuring that the working environment is both professional and comfortable for all team members. You will need to exercise creativity in designing special offers, up selling treatments, and retail items in the spa. Additionally you will be required to support team member sin the reception area when needed.
 
 
 
 
 
 
 Qualifications
 
 
 
 
 &bull; Bachelors degree in any related field
 
 
 &bull; Minimum of 3 years experience in the hospitality industry
 
 
 &bull; Good computer &amp; presentation skills
 
 
 &bull; Advanced English language ability and knowledge of other languages would be an advantage
 
 
 &bull; Excellent customer service and leadership skills
 
 
 
</div>

Spa Supervisor

Inspire Management Training Center

We are seeking a Lead Spa Therapist to oversee spa treatments and lead the spa therapy team at a luxury hotel and resort property. This role focuses on delivering exceptional guest experiences, mentoring therapists, and ensuring the highest standards of spa service in line with luxury hospitality expectations.Key Responsibilities<ul><li>Lead and supervise the spa therapy team, ensuring professional and high-quality service delivery.</li><li>Perform advanced spa treatments and wellness therapies for guests.</li><li>Mentor and train junior spa therapists to enhance skills and maintain service standards.</li><li>Monitor guest satisfaction and address feedback promptly and professionally.</li><li>Maintain cleanliness, hygiene, and safety standards in treatment areas.</li><li>Assist in scheduling, inventory management, and coordination of spa operations.</li><li>Ensure compliance with health and safety regulations.</li><li>Collaborate with other wellness and hotel departments to enhance the overall guest experience.</li></ul>Qualification, Experience and Skills<ul><li>Diploma or Certificate in Spa Therapy, Massage Therapy, or a related field.</li><li>2&ndash;3 years of experience as a Lead Spa Therapist or in a similar role within luxury hotels or resorts in the GCC.</li><li>Strong leadership and team management skills.</li><li>Advanced knowledge of spa treatments, wellness techniques, and products.</li><li>Excellent customer service, communication, and interpersonal skills.</li><li>Ability to remain professional and calm under pressure.</li><li>Flexibility to work shifts, including weekends and holidays.</li><li>Attention to detail and commitment to delivering luxury-level service.</li></ul>Benefits<ul><li>Competitive Salary and other allowances</li><li>Food, Accomodation and Transportation</li></ul>Job Types: Full-time, PermanentExperience:<ul><li>Senior Spa Therapist in Luxury Hotels in GCC: 3 years (Required)</li></ul>Language:<ul><li>English (Required)</li></ul>License/Certification:<ul><li>Diploma and Certificates in Spa/Massage Therapy (Required)</li></ul>Location:<ul><li>Doha (Required)</li></ul>

Lead Spa Therapist (Luxury Hospitality)

AGILYSYS, INC.

<div><div><div>Customer Service<div></div> Dubai, United Arab Emirates
</div><div>Description
Customer Success Manager &ndash; Spa &amp; Wellness
(Former Spa Operations Leaders Encouraged)
Agilysys (NASDAQ: AGYS) is a SaaS technology leader transforming the hospitality industry. Our cloud-based platform powers leading hotels, resorts, casinos, and restaurants &mdash; helping them deliver seamless operations and unforgettable guest experiences. We&rsquo;re a team of innovators and problem-solvers bringing the art of hospitality into the digital age through technology that connects people, simplifies complexity, and drives smarter decisions. Headquartered in Alpharetta, GA, with offices across North America, APAC and EMEA, we&rsquo;re shaping the future of hospitality tech. For more information, visit www.agilysys.com<div>
Position Overview
</div><div></div><div>Are you a former Spa Director, Spa Manager, or Wellness Operations leader who has worked hands-on with Book4Time, Agilysys Spa or other spa software systems?</div><div>
</div><div>
Agilysys is looking for a spa industry professional who understands the realities of treatment scheduling, therapist utilization, retail sales, memberships, and guest experience &mdash; and wants to help other luxury hotels and spas maximize the value of their hospitality technology.</div><div>
</div><div>
This is not a traditional sales-focused CSM role. We are seeking a spa operations expert who can partner with luxury hotels, spas and wellness businesses to drive adoption, optimization, and long-term success with their Agilysys software solutions.</div><div>
</div><div>
As a Customer Success Manager with Agilysys, you will support and grow our customer relationships across the North America, Europe and Middle East regions. You will play a critical role in delivering an exceptional customer experience and fostering long-term partnerships.</div><div></div><div>
How You&rsquo;ll Make an Impact:</div><div>
</div><ul><li>
Product Adoption &amp; Retention:</li></ul><ul><li>
Develop and maintain strong relationships with assigned customers, business users and key influencers to ensure the highest level of customer satisfaction, product adoption and account reference-ability.</li><li>
Collaborate with the onboarding team to ensure a successful and seamless transition of new customers post-go live.</li><li>
Collaborate with the sales team to help identify and drive upsells opportunities for new products, licenses and partner integrations.</li><li>
Operate with a zero-churn mindset by proactively soliciting and monitoring customer satisfaction, product usage and adoption to mitigate potential churn risk at all times.</li><li>
Proactively follow-up on customer feedback and CSATs by ensuring all internal stakeholders are aware and appropriate remediations are put in place when required.</li><li>
Partner with the sales team on market opportunities by providing insight on account health, satisfaction, usage and adoption.
</li><li>Partner with the finance team on customer billing and assist with any collection issues to avoid account deactivations.</li></ul><ul><li>
Relationship Strength &amp; Depth, NPS:</li></ul><ul><li>
Ensure any unique feature requests and/or custom delivery projects and commitments are appropriately identified, understood and carried through with the internal stakeholders needed to deliver on time and with the desired results.</li><li>
Support internal stakeholders with customer communication, product updates, scheduling meetings, documenting business requirements, feature requests and satisfaction surveys.</li><li>
Update and keep current all relevant customer contact information, meeting notes, emails and communications in Salesforce.</li><li>
Assist in any other tasks and projects as assigned.</li></ul><div>
What You&rsquo;ll Do:</div><div></div><ul><li>
Customer Relationship Management: 
Build and maintain strong, long-lasting relationships with customers across multiple countries in North America, Europe and the Middle East.</li><li>
Retention &amp; Renewals: 
Monitor customer health metrics and engagement levels to drive satisfaction, reduce churn, and support contract renewals process.</li><li>
Upsell &amp; Expansion: 
Identify growth opportunities within existing accounts and partner with sales to drive upsell initiatives.</li><li>
Voice of the Customer: 
Serve as the voice of customers by providing feedback to product, marketing, and support teams, helping influence product roadmap and strategy for the region.</li><li>
Cross-Functional Collaboration: 
Work closely with Sales, Product, Marketing, and Support teams to align customer goals and deliver a cohesive experience.</li></ul><div>
Qualifications &amp; Experience</div><div></div><ul><li>
5+ years in spa or wellness operations within luxury hotels or spas</li><li>
Direct hands-on experience using Book4Time, Agilysys Spa or other spa management systems; Additional experience with Agilysys Memberships or Agilysys Golf an asset</li><li>
Experience managing therapist scheduling, retail, memberships, and guest experience workflows</li><li>
Strong comfort with technology and ability to translate operational needs into system usage</li><li>
Self-motivated, proactive, and able to thrive in a fast-paced environment</li><li>
Excellent verbal and written communication skills &ndash; ability to articulate complex topics, issues and resolutions both orally and in writing</li><li>
Must have strong business acumen, problem solving, multi-tasking and analytical skills</li><li>
Flexibility in working outside normal business hours (where required) to meet with customers.</li><li>
Excellent presentation skills, both online and in person</li></ul><div>
Nice To Have</div><div></div><ul><li>
Prior experience in SaaS, account management, or customer success</li><li>
Proficiency across multiple platforms including Salesforce, Zendesk, Pendo, MS Office Suite</li></ul><div>
This role is ideal for:</div><div></div><ul><li>
Former Spa Directors or Assistant Spa Directors</li><li>
Regional Spa Managers supporting multiple properties</li><li>
Wellness operations leaders who love improving systems and processes</li><li>
Spa professionals looking to transition into hospitality technology</li></ul></div></div></div>

Customer Success Manager - Spa & Wellness (Former Spa Operations Leaders Encouraged)

Search 10000+ Spa manager jobs near you this February. New roles added regularly across leading industries. Apply today.