spa manager

Aya Home Spa

About Us: Aya Home Spa is a leading provider of premium home service spa experiences, dedicated to delivering relaxation and rejuvenation directly to our clients' doorsteps. With a commitment to exceptional service and a focus on client satisfaction, we are seeking a dynamic Operations Manager to join our team and help us continue to grow and excel in the industry.Responsibilities:<ul><li>Oversee all operational aspects of the home service spa, ensuring smooth day-to-day operations.</li><li>Manage a team of dedicated professionals including massage therapists, and drivers.</li><li>Develop and implement operational policies, procedures, and standards to optimize efficiency and customer satisfaction.</li><li>Recruit, train, supervise, and motivate staff members to deliver high-quality service.</li><li>Handle customer inquiries, complaints, and feedback promptly and effectively to maintain customer satisfaction. And converting sales from inquiries.</li><li>Manage inventory levels, budgeting, and financial reporting to maximize profitability.</li><li>Ensure compliance with health and safety regulations and maintain a clean and safe environment for clients and staff.</li><li>Collaborate with marketing team to develop and implement strategies to attract and retain clients.</li><li>Stay updated on industry trends, best practices, and new technologies to continuously improve spa operations.</li></ul>Qualifications:<ul><li>Previous experience in spa management or hospitality industry.</li><li>Strong leadership, communication, and interpersonal skills.</li><li>Excellent organizational and time-management abilities.</li><li>Knowledge of booking software, Fresha.</li><li>Proficiency in Microsoft Office suite and spa management software (preferred)</li></ul>Job Types: Full-time, PermanentPay: AED4,000.00 - AED5,000.00 per month

Spa Manager

Four Seasons

<div>About Four Seasons:
Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.
 
 
At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.
About the location:
A resort-like sanctuary in Kuwait&rsquo;s heart. Discover a modern urban sanctuary in the heart of Kuwait City: a contemporary curation of Middle Eastern architecture, dazzling art and resort-like spaciousness, where striking sculptures seamlessly merge with traditional design. In this enclave of wonder &ndash; the first and only hotel in Kuwait to receive the prestigious Forbes Five-Star rating &ndash; you&rsquo;ll find soaring rooftop restaurants, leisure facilities and the city&rsquo;s largest guest rooms. Catch up with friends in the chic surrounds of Al Soor (known as La Chocolaterie of Kuwait), relax in air-conditioned cabanas by the infinity pool, ascend to a buzzing rooftop and wander the lush adjacent parkland. And with the city&rsquo;s malls and souks within a few minutes&rsquo; drive, you can experience all the spoils of the city without spoiling your precious relaxation time.
What you will do
<ul><li>Assist the Spa Director with the supervision, management, and development of staff.
</li><li>Monitor, coordinate and process vacation, days off and shift change requests in a timely manner and ensure that changes do not negatively impact business.
</li><li>Interview, train, schedule, and monitor employee performance.
</li><li>Deliver coaching, feedback, and disciplinary conversations to team members as necessary.
</li><li>Complete payroll for all Spa and Fitness personnel.
</li><li>Monitor the guest areas of the Spa to ensure that reception, fitness, locker rooms, treatment rooms, and guest corridors are at all times neat, orderly, and well stocked. Complete daily walk through of the Spa with follow-up on staff and engineering needs.
</li><li>Properly manage, stock and store retail offerings including inventory processes and communication of product needs.
</li><li>Develop all operation manuals for department and implement training programs to ensure the growth of the department.
</li><li>Ensure timely and effective performance reviews for the department.
</li></ul>What you will bring
<ul><li>Minimum 3 years of previous experience in similar role in a five-star luxury hotel.
</li><li>Must have fluent level of English both written and spoken.
</li><li>Excellent organizational, problem solving and time management skills.
</li><li>Attention to detail, as well as a passion for customer service.
</li></ul>What you will get
<ul><li>Full board single living accommodation in a high quality, well-resourced accommodation with Wi-Fi internet.
</li><li>Complimentary nights at FS Hotels worldwide.
</li><li>Regular social and sporting events.
</li><li>Paid home leave tickets.
</li><li>Free transportation to and from work with Wi-Fi internet.
</li><li>Full medical coverage. 
</li></ul> 
Work Authorization
Hotel will apply for the work authorization for the successful candidate 
 
We look forward to receiving your application!</div>

Four Seasons Hotels and Resorts

<div>
 
 About Four Seasons
 
 
 
 Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.
 
 
 At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.
 
 
 
 About the location:
 
 
 
 A resort-like sanctuary in Kuwait&rsquo;s heart. Discover a modern urban sanctuary in the heart of Kuwait City: a contemporary curation of Middle Eastern architecture, dazzling art and resort-like spaciousness, where striking sculptures seamlessly merge with traditional design. In this enclave of wonder &ndash; the first and only hotel in Kuwait to receive the prestigious Forbes Five-Star rating &ndash; you&rsquo;ll find soaring rooftop restaurants, leisure facilities and the city&rsquo;s largest guest rooms. Catch up with friends in the chic surrounds of Al Soor (known as La Chocolaterie of Kuwait), relax in air-conditioned cabanas by the infinity pool, ascend to a buzzing rooftop and wander the lush adjacent parkland. And with the city&rsquo;s malls and souks within a few minutes&rsquo; drive, you can experience all the spoils of the city without spoiling your precious relaxation time.
 
 
 
 What You Will Do
 
 
 
 <ul>
 <li>
 Assist the Spa Director with the supervision, management, and development of staff.
 </li>
 <li>
 Monitor, coordinate and process vacation, days off and shift change requests in a timely manner and ensure that changes do not negatively impact business.
 </li>
 <li>
 Interview, train, schedule, and monitor employee performance.
 </li>
 <li>
 Deliver coaching, feedback, and disciplinary conversations to team members as necessary.
 </li>
 <li>
 Complete payroll for all Spa and Fitness personnel.
 </li>
 <li>
 Monitor the guest areas of the Spa to ensure that reception, fitness, locker rooms, treatment rooms, and guest corridors are at all times neat, orderly, and well stocked. Complete daily walk through of the Spa with follow-up on staff and engineering needs.
 </li>
 <li>
 Properly manage, stock and store retail offerings including inventory processes and communication of product needs.
 </li>
 <li>
 Develop all operation manuals for department and implement training programs to ensure the growth of the department.
 </li>
 <li>
 Ensure timely and effective performance reviews for the department.
 
 
 </li>
 </ul>
 
 What You Will Bring
 
 
 
 <ul>
 <li>
 Minimum 3 years of previous experience in similar role in a five-star luxury hotel.
 </li>
 <li>
 Must have fluent level of English both written and spoken.
 </li>
 <li>
 Excellent organizational, problem solving and time management skills.
 </li>
 <li>
 Attention to detail, as well as a passion for customer service.
 
 
 </li>
 </ul>
 
 What You Will Get
 
 
 
 <ul>
 <li>
 Full board single living accommodation in a high quality, well-resourced accommodation with Wi-Fi internet.
 </li>
 <li>
 Complimentary nights at FS Hotels worldwide.
 </li>
 <li>
 Regular social and sporting events.
 </li>
 <li>
 Paid home leave tickets.
 </li>
 <li>
 Free transportation to and from work with Wi-Fi internet.
 </li>
 <li>
 Full medical coverage.
 
 
 </li>
 </ul>
 
 Work Authorization
 
 
 
 Hotel will apply for the work authorization for the successful candidate
 
 
 We look forward to receiving your application!
</div>

Antal

Our client is a luxury resort seeking a highly skilled and experienced Spa Branch Manager to join their team at a prestigious resort in RiyadhJob Title: Branch ManagerLocation: Riyadh, Saudi ArabiaExperience Required: 5 YearsEmployment Type: Full-timeNotice Period: Immediate joiners or a maximum one-month notice period.<ul><li>&#65279;****ONLY FOR FEMALES****</li></ul>Applicants are requested to apply with their updated resumes and then click the following link to update their details to speed up the process of recruitment.https://www.arbetecareers.com/Candidate-Portal&#65279; *Job Description:. To manage and control all development and operational aspects of the Spa business, and to ensure revenues and all round targets are achieved. Overall management, business development and growth of the Spa Treatments Department, its staff and offering day to day management of all Spa staff. Day to day management of the Spa treatment bookings, software, and communication from reception to Therapists. Consistency in standards and performing on-going training with all staff to include: Treatment delivery, Sales and Standards, General Standards, Motivation, Professionalism, Customer care, Attitude, Etiquette and Appearance.Spa Manager Duties<ul><li>Hire and train employees</li><li>Create a weekly staff schedule</li><li>Oversee marketing and customer relationship management initiatives</li><li>Fill any non-specialized roles when employees are absent</li><li>Ensure we comply with all employment laws and safety regulations</li></ul>Spa Manager Requirements<ul><li>Bachelors degree in business administration</li><li>Cosmetology or other spa-related experience</li><li>Management experience</li><li>Strong leadership and organizational skills</li></ul>Spa Manager QualificationsThe education and qualifications of a Spa Manager might include the following:<ul><li>A Business Management or Spa Management Bachelors Degree</li></ul>Note: We thank all applicants for their interest however, only those candidates who are shortlisted will be contacted.Job Type: Full-timePay: &#65020;6,000.00 - &#65020;8,000.00 per month

Beauty Spa Manager

Hand & Stone Massage and Facial Spa

<div>Hand &amp; Stone Massage and Facial Spa, Decatur is looking to hire an Assistant Spa Manager with a passion for team building and training to drive the sales and growth at our beautiful two year-old spa. Must be capable of meeting sales goals. 
 
***STRONG preference will be given to candidates with a proven track record of success with spa membership sales***. 
 
Must be able to understand key performance indicators and meet sales goals. Weekends are required. Some nights and holidays may also be required based on business needs. We offer base pay, a great bonus structure and more. 
 
For consideration, please send resume, cover letter, salary expectations and references. 
 
The Assistant Spa Manager is responsible and accountable for all aspects of daily operations with focus on achieving sales targets and delivering an exceptional level of customer service. 
 
Required background: 
- A passion for people and sales 
- Ability to work flexible schedule including days/evenings/weekends/holidays 
- Ability to learn scripts and implement them successfully in a motivational way 
- High level of enthusiasm 
- Demonstrated ability to balance coaching &amp; mentoring with disciplining 
- Ability to meet deadlines 
- Strong organizational/planning and computer skills 
- Retail management/sales experience 
 
Daily Assistant Spa Manager Duties: 
- Ensure Spa is properly staffed and supported on all shifts 
- Assist Spa Manager with hiring, onboarding and training 
- Assist Spa Manager with overseeing and managing the daily operations of the spa 
- 80% of time spent working face to face with clients 
- Ability to promote the health and wellness benefits of both massage therapy and facials 
- Handle administrative tasks including but not limited to payroll, scheduling, inventory, and reporting 
- Knowledge and understanding of all spa services and product lines 
 
- Additional duties assigned by the spa manager which are based upon the business needs of the spa. 
I acknowledge that I am applying for employment with an independently owned and operated Hand and Stone franchisee, a separate company and employer from Hand and Stone Franchise Corp. and any of its affiliates or subsidiaries. I understand that each independent franchisee is solely responsible for all decisions relating to employees including and without limitation hiring and termination, benefits, compensation, day to day activities, and terms or conditions of employment. Hand and Stone Franchise Corp. does not accept, review or store my application. Any questions about my application or the hiring process must be directed to the locally owned and operated Hand and Stone franchisee.</div>

Assistant Spa Manager

Mandarin Oriental

<div>
 
 Responsibilities
 
 
 
 <ul>
 <li>
 General:
 </li>
 <li>
 It is part of your role to understand and disseminate/communicate all corporate and hotel policies and standard operating procedures to the colleagues.
 </li>
 <li>
 MOHG Code of Conduct requires that all business activities and business decisions comply with the general law, with all rules, regulations, and other requirements.
 </li>
 <li>
 It is part of your strategy to fully understand and support in all aspects the Mandarin Oriental, Riyadh Human Resources Strategic Policy.
 </li>
 <li>
 It is part of your role and your responsibility to fully support all learning and development activities.
 </li>
 <li>
 Ensure that all standards of LQE, MOQA and Forbes are followed consistently.
 </li>
 <li>
 You shall take all reasonable steps to safeguard stored information, and not divulge or otherwise transfer any personal data concerning the guests, customers or colleagues, or any confidential information concerning the hotel unless with the appropriate authority.
 </li>
 <li>
 Use of the hotel&rsquo;s network, computers or internet access which is in the hotel&rsquo;s view unreasonable or inappropriate, for example gambling, chatroom, or pornographic material, is a serious breach of hotel policy and grounds for summary dismissal.
 </li>
 <li>
 Support and adhere to all policies &amp; procedures relating to Safe, Sound and Sustainable at Mandarin Oriental.
 </li>
 <li>
 Ensure compliance with the MOHG Social Media Policy, i.e. to be fully responsible for the content you publish on any social media platform, including your personal site.
 </li>
 <li>
 Mandarin Oriental, Riyadh has zero tolerance on all forms of harassment or discrimination, i.e. it is strictly forbidden to discriminate on the basis of gender, disability, including physical or medical condition, race, colour, religion, national origin, ancestry, citizenship, age, sexual orientation, marital status, or for any other reason.
 </li>
 <li>
 Act as a hotel ambassador at all times.
 </li>
 <li>
 To carry out any additional duties requested by management, related to hotel operational activities.
 </li>
 <li>
 Departmental:
 
 
 </li>
 </ul>
 
 
 Spa Operations
 
 
 
 
 <ul>
 <li>
 Responsible for the daily operations of the Spa &amp; Wellness including guest and colleagues&rsquo; interactions.
 </li>
 <li>
 Plan the rosters of Spa Concierge and attendants strategically based on operation needs.
 </li>
 <li>
 Taking Spa reservations and attending to guest enquiries when necessary.
 </li>
 <li>
 To ensure operational flow, discuss any issues.
 </li>
 <li>
 Dealing with dissatisfied or disgruntled guests
 </li>
 <li>
 Assist in ensuring that mistakes mentioned are corrected and discuss procedures that were performed correctly
 </li>
 <li>
 Read notes for every appointment and assure that no mistakes have been made. Also assure that appointments are in correct sequence. Maximize revenue by therapist availability
 </li>
 <li>
 Special guests, group bookings and VIP&rsquo;s
 </li>
 <li>
 Daily walkthroughs should be conducted to ensure that all SOPs and MOD tasks are addressed throughout the Spa &amp; Wellness.Departmental Meetings
 </li>
 <li>
 Daily briefings with concierge and attendant team
 </li>
 <li>
 Weekly meetings with the Spa Operations Manager
 </li>
 <li>
 Weekly meetings MOD meetings with Spa Director, Spa Operations Manager and Spa Treatment Manager
 </li>
 <li>
 Monthly Concierge and Attendant meetings. This meeting will address policies, procedures, scheduling and any concerns the team members have in regards to the Spa Operation. A written agenda must be prepared and treatment manager will ensure written minutes are distributed to all spa staff and Human Resources following the meeting.
 </li>
 <li>
 Monthly all colleague meeting and during this time it will be necessary to prepare a presentation for the monthly meeting for all spa colleagues
 </li>
 <li>
 Spa closure preparation, including email informing the Hotel, guest room letters and signage
 
 
 </li>
 </ul>
 
 Training
 
 
 
 <ul>
 <li>
 Organize Spa Concierge and Spa Attendant training
 </li>
 <li>
 Assist Concierge &amp; therapists with Spa Soft questions and obstacles
 </li>
 <li>
 Organize Spa Concierge and Spa Attendant Training, including Spasoft, shadow shifts, product &amp; treatment knowledge liaising with Aromatherapy Associates and Hotel Human Resources
 </li>
 <li>
 Update Training attendance report and yearly planner on a monthly basis and send to Human Resources
 </li>
 <li>
 Review SOP&rsquo;s have been taught and continue to ensure that standards are being met
 </li>
 <li>
 Training of spa concierge and spa attendants on how to handle difficult situations and challenging guests
 </li>
 <li>
 MOSST Ambassador &ndash; To complete training and refresher training for Spa Concierge on our Signature treatment and products.
 
 
 </li>
 </ul>
 
 Finance
 
 
 
 <ul>
 <li>
 Ensuring that all spa charging procedures are followed. Initiating accounting procedures. Monitor guest charges and reconciliation
 </li>
 <li>
 Ensure that all discounted marketing charges for treatments and products and e-mails are handled efficiently
 </li>
 <li>
 Reviewing the visual book for the day and the following day to ensure that everything is booked correctly and efficiently for revenue maximization
 </li>
 <li>
 Verify individual concierge have complete and accurate financial report at the end of shift
 </li>
 <li>
 Complete Agency totals every Monday for accounts
 </li>
 <li>
 Send Agency invoices off to Calibre every Monday, informing them of the correct hours and hourly rate
 </li>
 <li>
 Email the Spa&rsquo;s waiting list to the Hotel&rsquo;s General Manager every Monday, informing them of Spa turn away logged for the previous week
 </li>
 <li>
 Track Spa turn away business
 </li>
 <li>
 Redeem expired Gift Certificates on the last day of the month
 </li>
 <li>
 Collate reports for the input of the Spa KPI&rsquo;s including Spa Concierge for treatment and retail revenue
 </li>
 <li>
 Organise treatment and product incentives for Spa Concierge and Attendant team boosting our Signature treatments and retail within the Spa
 </li>
 <li>
 Tracking colleague treatment experiences
 </li>
 <li>
 Customer Focus:
 
 
 </li>
 </ul>
 Dealing with guest enquiries via phone, email and face to face.
 
 
 Ensure that all guest enquiries are taken care of within 12 hours.
 
 
 Read notes for every appointment and assure that no mistakes have been made. Also assure that appointments are in correct sequence. Maximize revenue by therapist availability.
 
 
 In the absence of Director of Spa &amp; Wellness, meet up with VIPs, journalists and invited guests.
 
 
 Organise internal and external mystery shoppers to help increase and stay consistent in terms of quality standards.
 
 
 <ul>
 <li>
 Colleague Relations:
 
 
 </li>
 </ul>
 Conduct refresher trainings for Spa Concierge and Spa Attendants. Refresher trainings include departmental Standard Operating Procedures (SOPs).
 
 
 Review of all SOP Checklists for all colleagues are in order and training hours are tracked. Update Training Matrix accordingly.
 
 
 Monthly training plans to be sent to Learning &amp; Development Manager.
 
 
 <ul>
 <li>
 Administrative Duties:
 
 
 </li>
 </ul>
 Responsible for end of month spa retail inventory and submit to Director of Spa &amp; Wellness.
 
 
 Assist with Month End Closing reports in the absence of Director of Spa &amp; Wellness.
 
 
 Ensure that product retail display at The Spa and Spa Boutique is fully stocked and well presented at all times.
 
 
 Raise the necessary Purchase Requests for all retail and professional products.
 
 
 To upkeep the Guest Database in SpaSoft. On a bi-monthly basis, to forward the Guest Database List to Marketing Communications department.
 
 
 <ul>
 <li>
 Additional Duties:
 
 
 </li>
 </ul>
 Engineering
 
 
 Frequent checks of equipment and facilities to ensure safety and prevent loss of equipment due to negligence of wear and tear. Ensure all processes are in compliance with the Safe, Sound &amp; Sustainable guidelines.
 
 
 Review HOTSOS work orders report and ensure that follow ups has been done as and when requires.
 
 
 <ul>
 <li>
 Health and Safety:
 
 
 </li>
 </ul>
 Maintain all spa to the Health and Safety Standards.
 
 
 
 SPA
 
 
 
 <ul>
 <li>
 To be fully part of the Spa team
 </li>
 <li>
 To be familiar with all spa treatments/operations of spa for promotion to guests
 </li>
 <li>
 To understand and be able to verbalize the vision of the spa
 
 
 </li>
 </ul>
 
 Sustainable Responsibilities
 
 
 
 <ul>
 <li>
 This role involves implementing eco-friendly practices, educating guests/colleagues on sustainable initiatives, and continuously seeking ways to minimize the hotel's environmental footprint.
 </li>
 <li>
 Knowledge of waste sorting and recycling procedures. Energy Conservation: Water Conservation.
 </li>
 <li>
 Supporting sustainability initiative.
 </li>
 </ul>
</div>

Accor

<div>Company Description 
The iconic Queen Elizabeth II (QE2) is a historic gem and the only floating hotel in Dubai. The hotel features 447 distinctive rooms. A one-of-a-kind entertainment destination, rich in history where the past is relived in the luxury of today. Guest experience is a true British heritage and history with a visit to one of the world's most celebrated ocean liners, now permanently docked in the new marina at Dubai's Port Rashid in the UAE. 
Job Description<div> 
As a Assistant SPA Manager, you will lead the SPA operations to drive success through strategic leadership and ensure exceptional guest experiences. 
 
What you will be doing: 
<ul><li>Oversee and manage all day-to-day spa operations to meet business objectives.</li><li>Develop long-term strategies, performance benchmarks, and standards to deliver consistent high-quality service.</li><li>Promote teamwork and a collaborative environment, placing emphasis on service excellence.</li><li>Provide direction, coaching, and motivation to team members, setting clear expectations and goals.</li><li>Participate in hotel leadership meetings and cross-department collaboration.</li><li>Create and manage staff schedules aligned with business demands, special events, and operational priorities.</li><li>Ensure all team members are trained to the highest standard.</li><li>Promote and sell spa services and treatments to maximize revenue.</li><li>Monitor individual retail performance, providing coaching and incentives to drive sales.</li><li>In collaboration with other key departments, plan and execute spa promotions and seasonal packages, evaluating success and ROI.</li></ul></div> 
Qualifications 
<ul><li>
Minimum experience of two years in a similar role in a luxury hotel.</li><li>
Proven team leader with a high level of energy and motivation and a proven track record of living the company&rsquo;s values.</li><li>
You&rsquo;re a strong team leader, a natural at managing and inspiring others in a way that gets the best out of them.</li><li>
You combine analytical and methodical thinking with high attention to detail and a solution-focused approach.</li></ul></div>

Assistant SPA Manager

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