spa manager

Hilton

<div>Spa Manager
The Spa Manager leads all operational aspects of the boutique Spa, fitness centre, and outdoor wellness areas, ensuring a seamless guest journey that reflects Forbes Travel Guide Five-Star standards. Reporting directly to the Director of Operations, the role is responsible for the smooth running of the entire Spa department, maintaining flawless facilities in coordination with Engineering, and motivating a highly skilled team to deliver refined, personalized, and memorable experiences. With a focus on wellness innovation and luxury service, the Spa Manager ensures every detail contributes to positioning the spa as a sanctuary of excellence within the hotel. 
 
What will I be doing?
As a Spa Manager, you are ultimately responsible for overseeing the spa operations and team to deliver an excellent Guest and Member experience. A Spa Manager will also be required to achieve revenue targets and manage customer feedback. Specifically, you will be responsible for performing the following tasks to the highest standards:<div>
Operational 
 
<ul><li>Oversee day-to-day operations of the boutique Spa, Fitness Centre, and outdoor wellness areas to ensure seamless and elevated service delivery.</li><li>Manage the Spa Booking System, ensuring accuracy of reservations, reports, and KPIs. Monitor daily and monthly business levels, adjusting as needed to meet and exceed budget targets.</li><li>Maximize treatment revenue through effective yield management of the treatment schedule.</li><li>Lead the creation of treatment menus, ensuring innovation, alignment with global wellness trends, and adherence to the spa&rsquo;s luxury concept. Arrange and attend all menu trials.</li><li>Continuously introduce new and inspiring services to keep offerings fresh and aligned with Forbes Travel Guide Five-Star expectations.</li><li>Collaborate with Marketing to develop promotions, wellness events, and activations, including content creation and photography.</li><li>Ensure all administrative requirements are completed daily, weekly, and monthly in accordance with company standards.</li><li>Oversee Fitness Centre operations, ensuring facilities, equipment, and programming are maintained to the highest standard.</li><li>Manage and grow membership offerings.</li><li>Supervise pool operations, ensuring guest safety, comfort, and luxury service.</li><li>Stay current on competitor activity and global wellness trends to maintain a leading edge.</li><li>Control inventory for spa products, minimizing waste, and ensuring ordering aligns with budget and brand standards.</li><li>Inspect treatments regularly to guarantee consistency, refinement, and adherence to service protocols.</li><li>Deliver Hilton Health &amp; Safety programs, ensuring compliance with local legislation and best practices, while maintaining impeccable hygiene standards throughout all spa facilities.</li><li>Conduct hourly checks of all spa facilities, ensuring cleanliness, maintenance, and guest readiness at all times.</li></ul> 

People 
 
<ul><li>Identify training needs and conduct timely performance reviews for the spa team as per company requirements.
</li><li>Inspire and motivate the team to deliver services that meet business specifications and achieve sales and financial targets.
</li><li>Recognize and reward good performance, managing a team member recognition program in line with expectations.
</li><li>Recruit team members in accordance with company and statutory requirements.
</li><li>Address low performance through discussions and where necessary, pursue formal disciplinary proceedings in line with HR policies.
</li><li>Ensure all vacation planning is completed, updated, and in line with business requirements.
</li><li>Facilitate succession planning of team members by setting key performance indicators, maintaining training calendars, overseeing appraisals, and providing regular feedback and coaching.
</li></ul> 
Financial
 
 
<ul><li>Manage the spa&rsquo;s departmental budget and P&amp;L, including forecasts and accruals.</li><li>Monitor product costs, inventory levels, and implement cost-control measures without compromising quality.</li><li>Partner with Procurement to source premium, cost-effective products that reflect the spa&rsquo;s luxury positioning.</li></ul> 

Commercial
 
 
<ul><li>Develop innovative wellness experiences and packages that resonate with guest needs and elevate the hotel&rsquo;s wellness offering.</li><li>Collaborate with Marketing to promote spa services, seasonal promotions, and curated wellness events.</li><li>Regularly monitor wellness and luxury lifestyle trends, adapting services to ensure continued relevance and desirability.</li></ul> 
</div>What are we looking for?
A Spa Manager serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:<ul><li>Management experience within the spa industry</li><li>Ability to meet financial targets</li><li>Excellent grooming standards</li><li>Willingness to develop team members and self</li><li>Flexibility to respond to a range of different work situations</li><li>Ability to work on your own or in teams</li></ul> 
It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:<ul><li>Knowledge of Forbes Standards</li><li>Knowledge of the local market</li><li>Relevant qualifications</li></ul> 

What will it be like to work for Waldorf Astoria Hotels &amp; Resorts?
Waldorf Astoria provides guests with an exceptional environment and the personalised attention of True Waldorf Service that creates a singular experience. If you understand the value of personalised attention and know how to treat even the most extraordinarily different experiences with the same rich level of customer service, you may just be the person we are looking for!</div>

Spa Manager

Hand & Stone Massage and Facial Spa

<div></div><div>Hand &amp; Stone is a leading national franchise committed to making high-quality massage and skincare services accessible and affordable. With over 600 locations across the U.S. and Canada, we specialize in massage therapy, facials, and hair removal services tailored to each client's unique needs. Our mission is to deliver the healing benefits of therapeutic touch and skincare in a welcoming, professional environment that promotes relaxation and well-being. 
Job Summary
We are seeking a motivated and professional Spa Manager to lead our team and oversee daily operations. The ideal candidate is client-focused, collaborative, and passionate about creating a positive and efficient spa experience. This role involves managing staff, supporting sales and marketing efforts, and ensuring a high level of customer satisfaction. The Spa Manager is also responsible for driving performance through strong leadership, meeting sales goals, and maintaining a clean, organized, and welcoming environment. 
Responsibilities<ul><li>
Overcome objections during the sales process to increase membership conversions</li><li>
Develop and implement marketing strategies aimed at maximizing revenue and profitability</li><li>
Analyze business data to guide decision-making and drive overall success</li><li>
Use sound judgment and operate independently with minimal supervision</li><li>
Plan and direct daily operations to ensure smooth and efficient workflow</li><li>
Manage staff schedules to optimize productivity, revenue, and customer satisfaction</li><li>
Maintain a clean, organized, and relaxing spa environment</li><li>
Oversee inventory to ensure accuracy and availability of products</li><li>
Deliver a high level of customer satisfaction by resolving complaints and addressing concerns promptly</li><li>
Ensure full compliance with all Hand &amp; Stone policies, as well as local, state, and federal regulations</li><li>
Mentor and supervise all team members in accordance with company standards</li><li>
Motivate and empower the team to achieve and maintain high performance standards</li></ul> 
Requirements &amp; Education<ul><li>
18 years or older</li><li>
Highschool diploma or equivalent</li><li>
Minimum 2 years of management or supervisory experience in spa, hospitality, or retail.</li><li>
Experience leading teams to achieve sales and service goals, with budget and operations oversight preferred.</li></ul> 
What We Offer<ul><li>
Competitive pay with commission opportunities and bonus potential</li><li>
Guaranteed hourly pay</li><li>
Opportunities for career growth and advancement</li><li>
Medical, Dental &amp; Vision benefits</li><li>
Generous Paid Time Off (17 days!)</li><li>
401(k) with 4% company match</li><li>
Employee discounts and wellness benefits</li></ul> 
Ready to Join Our Team?
If you&rsquo;re passionate about helping others feel their best through the power of massage and wellness, we&rsquo;d love to hear from you! Apply today and take the next step in your career with Hand &amp; Stone.</div>

THE PALAVRA RESORT W.L.L

Operational Management<ul><li>Oversee day-to-day operations of the spa to ensure efficiency and service excellence.</li><li>Develop and implement spa policies, procedures, and service standards.</li><li>Ensure compliance with health, safety, and hygiene regulations.</li><li>Monitor inventory and manage procurement of spa products and supplies.</li></ul>Staff Management<ul><li>Recruit, train, and supervise spa staff including therapists, receptionists, and attendants.</li><li>Prepare staff schedules and manage work allocation to ensure smooth operation.</li><li>Conduct regular performance evaluations and provide coaching for improvement.</li></ul>Customer Service<ul><li>Ensure exceptional guest service and handle complaints promptly and professionally.</li><li>Maintain high levels of guest satisfaction by monitoring feedback and implementing improvements.</li><li>Create a welcoming and relaxing environment for all guests.</li></ul>Financial &amp; Revenue Management<ul><li>Prepare and manage the spa budget, ensuring cost control and profitability.</li><li>Develop and implement marketing strategies and promotional packages to increase revenue.</li><li>Track and analyze sales performance and report to management.</li></ul>Training &amp; Development<ul><li>Organize regular training sessions for staff on product knowledge, service techniques, and customer care.</li><li>Stay updated on industry trends and introduce new treatments/services to attract clients.</li></ul>Job Type: Full-time

Four Seasons

<div>About Four Seasons:
Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.
 
 
At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.
About the location:
A resort-like sanctuary in Kuwait&rsquo;s heart. Discover a modern urban sanctuary in the heart of Kuwait City: a contemporary curation of Middle Eastern architecture, dazzling art and resort-like spaciousness, where striking sculptures seamlessly merge with traditional design. In this enclave of wonder &ndash; the first and only hotel in Kuwait to receive the prestigious Forbes Five-Star rating &ndash; you&rsquo;ll find soaring rooftop restaurants, leisure facilities and the city&rsquo;s largest guest rooms. Catch up with friends in the chic surrounds of Al Soor (known as La Chocolaterie of Kuwait), relax in air-conditioned cabanas by the infinity pool, ascend to a buzzing rooftop and wander the lush adjacent parkland. And with the city&rsquo;s malls and souks within a few minutes&rsquo; drive, you can experience all the spoils of the city without spoiling your precious relaxation time.
What you will do
<ul><li>Assist the Spa Director with the supervision, management, and development of staff.
</li><li>Monitor, coordinate and process vacation, days off and shift change requests in a timely manner and ensure that changes do not negatively impact business.
</li><li>Interview, train, schedule, and monitor employee performance.
</li><li>Deliver coaching, feedback, and disciplinary conversations to team members as necessary.
</li><li>Complete payroll for all Spa and Fitness personnel.
</li><li>Monitor the guest areas of the Spa to ensure that reception, fitness, locker rooms, treatment rooms, and guest corridors are at all times neat, orderly, and well stocked. Complete daily walk through of the Spa with follow-up on staff and engineering needs.
</li><li>Properly manage, stock and store retail offerings including inventory processes and communication of product needs.
</li><li>Develop all operation manuals for department and implement training programs to ensure the growth of the department.
</li><li>Ensure timely and effective performance reviews for the department.
</li></ul>What you will bring
<ul><li>Minimum 3 years of previous experience in similar role in a five-star luxury hotel.
</li><li>Must have fluent level of English both written and spoken.
</li><li>Excellent organizational, problem solving and time management skills.
</li><li>Attention to detail, as well as a passion for customer service.
</li></ul>What you will get
<ul><li>Full board single living accommodation in a high quality, well-resourced accommodation with Wi-Fi internet.
</li><li>Complimentary nights at FS Hotels worldwide.
</li><li>Regular social and sporting events.
</li><li>Paid home leave tickets.
</li><li>Free transportation to and from work with Wi-Fi internet.
</li><li>Full medical coverage. 
</li></ul> 
Work Authorization
Hotel will apply for the work authorization for the successful candidate 
 
We look forward to receiving your application!</div>

Antal

Our client is a luxury resort seeking a highly skilled and experienced Spa Branch Manager to join their team at a prestigious resort in RiyadhJob Title: Branch ManagerLocation: Riyadh, Saudi ArabiaExperience Required: 5 YearsEmployment Type: Full-timeNotice Period: Immediate joiners or a maximum one-month notice period.<ul><li>&#65279;****ONLY FOR FEMALES****</li></ul>Applicants are requested to apply with their updated resumes and then click the following link to update their details to speed up the process of recruitment.https://www.arbetecareers.com/Candidate-Portal&#65279; *Job Description:. To manage and control all development and operational aspects of the Spa business, and to ensure revenues and all round targets are achieved. Overall management, business development and growth of the Spa Treatments Department, its staff and offering day to day management of all Spa staff. Day to day management of the Spa treatment bookings, software, and communication from reception to Therapists. Consistency in standards and performing on-going training with all staff to include: Treatment delivery, Sales and Standards, General Standards, Motivation, Professionalism, Customer care, Attitude, Etiquette and Appearance.Spa Manager Duties<ul><li>Hire and train employees</li><li>Create a weekly staff schedule</li><li>Oversee marketing and customer relationship management initiatives</li><li>Fill any non-specialized roles when employees are absent</li><li>Ensure we comply with all employment laws and safety regulations</li></ul>Spa Manager Requirements<ul><li>Bachelors degree in business administration</li><li>Cosmetology or other spa-related experience</li><li>Management experience</li><li>Strong leadership and organizational skills</li></ul>Spa Manager QualificationsThe education and qualifications of a Spa Manager might include the following:<ul><li>A Business Management or Spa Management Bachelors Degree</li></ul>Note: We thank all applicants for their interest however, only those candidates who are shortlisted will be contacted.Job Type: Full-timePay: &#65020;6,000.00 - &#65020;8,000.00 per month

Beauty Spa Manager

Kempinski Hotels

<div>
 
 
 Application Deadline:
 
 1 October 2025
 
 
 
 Department:
 
 Spa &amp; Recreation
 
 
 
 Location:
 
 Egypt - Cairo
 
 
 
 
 Description
 
 
 
 Royal Maxim Palace Kempinski
 
 
 
 SCOPE
 
 
 
 To take 100% responsibility for assisting the Spa Manager to manage a successful Resense spa via leading the spa team effectively to deliver and exceed the guests&rsquo; expectations and maximize profitability in accordance with Resense&rsquo;s spa vision, core values and all related brand standards, procedures &amp; policies.
 
 
 
 
 MAIN RESPONSIBILITIES
 
 
 
 
 Operating:
 
 
 &bull; To perform treatments
 
 &bull; To oversee the spa in absence of the Spa Manager and have a clear understanding of, and to always work in line with, all related standards, core values, visions and goals of Resense Spa.
 
 &bull; Provide a service that is responsible, continuous, spontaneous, personal and genuine. This requires a very high level of communication and social skills to take responsibility for the whole team.
 
 &bull; Actively contributing in and directing all meetings as necessary.
 
 &bull; Take responsibility for ensuring maximised booking &amp; service delivery of guest journey by concierges &amp; therapists from beginning to end.
 
 &bull; Take full responsibility for assisting the Spa Manager in reviewing all suggestions and comments from staff and guests and making necessary adjustments.
 
 &bull; Full responsibility for assisting the Spa Manager monitoring all facility and service standards and keeping him/her up to date of any operational opportunities.
 
 &bull; To deal with problems, enquiries and complaints from Spa clientele &amp; informing the Spa Manager.
 
 &bull; To ensure that the Health and Safety Policy and Procedures are implemented and monitored in particular with relation to cleanliness and hygiene.
 
 &bull; To maintain and update equipment, product, service and standards as required.
 
 &bull; To take care of Spa &amp; Fitness Centre guests and members in an individually focused and conscious way. To know and remember their names, preferences and to acknowledge and make them feel cared for in the spa.
 
 &bull; To ensure all spa team members are following the training &amp; procedures for the guest journey and that sales of treatments and products are maximised.
 
 &bull; To ensure that a high standard of cleanliness is maintained throughout the facility at all times.
 
 
 
 Finance
 
 
 &bull; To assist in achieving agreed commercial targets at the spa through the planned coordinated development of the facility and the implementation of the treatment and activity programme.
 
 &bull; To liaise with the Spa Manager on forecasts, stock levels, requisitions, budget, targets etc. and ensure a par stock level appropriate to business demands.
 
 
 
 Recruitment and Training
 
 
 &bull; To motivate, encourage and drive the team, and to maintain the correct level of professional and qualified personnel, overseeing all facilities and activities within the spa.
 
 &bull; To be responsible for instigating progressive, professional and wellorganised training and assessment of staff and to conduct performance appraisals as required. Oversee weekly schedules, attendance sheets, and sick leave and holiday arrangements.
 
 &bull; Supervise spa therapists, concierges &amp; attendants, answering queries and identify training needs.
 
 &bull; Develop the therapists&rsquo; roster and assist the concierges with the appointment schedule.
 
 &bull; Ensure the spa&rsquo;s operating procedures and policy manuals are implemented and updated as required with the approval of Resense and assist with the development and updating of the spa menu.
 
 
 
 Reporting
 
 
 &bull; Assisting the Spa Manager tracking and developing statistical reporting.
 
 &bull; Keeping accurate and up-to-date records and statistics on the spa employees.
 
 
 
 Purchasing:
 
 
 &bull; Will take full responsibility for assisting the Spa Manager to monitor operating supplies for the spa department and to generate necessary purchase requisitions.
 
 
 
 
 
 
 
 Key Responsibilities
 
 
 
 
 MAIN RESPONSIBILITIES
 
 
 
 
 Operating:
 
 
 &bull; To perform treatments
 
 &bull; To oversee the spa in absence of the Spa Manager and have a clear understanding of, and to always work in line with, all related standards, core values, visions and goals of Resense Spa.
 
 &bull; Provide a service that is responsible, continuous, spontaneous, personal and genuine. This requires a very high level of communication and social skills to take responsibility for the whole team.
 
 &bull; Actively contributing in and directing all meetings as necessary.
 
 &bull; Take responsibility for ensuring maximised booking &amp; service delivery of guest journey by concierges &amp; therapists from beginning to end.
 
 &bull; Take full responsibility for assisting the Spa Manager in reviewing all suggestions and comments from staff and guests and making necessary adjustments.
 
 &bull; Full responsibility for assisting the Spa Manager monitoring all facility and service standards and keeping him/her up to date of any operational opportunities.
 
 &bull; To deal with problems, enquiries and complaints from Spa clientele &amp; informing the Spa Manager.
 
 &bull; To ensure that the Health and Safety Policy and Procedures are implemented and monitored in particular with relation to cleanliness and hygiene.
 
 &bull; To maintain and update equipment, product, service and standards as required.
 
 &bull; To take care of Spa &amp; Fitness Centre guests and members in an individually focused and conscious way. To know and remember their names, preferences and to acknowledge and make them feel cared for in the spa.
 
 &bull; To ensure all spa team members are following the training &amp; procedures for the guest journey and that sales of treatments and products are maximised.
 
 &bull; To ensure that a high standard of cleanliness is maintained throughout the facility at all times.
 
 
 
 Finance
 
 
 &bull; To assist in achieving agreed commercial targets at the spa through the planned coordinated development of the facility and the implementation of the treatment and activity programme.
 
 &bull; To liaise with the Spa Manager on forecasts, stock levels, requisitions, budget, targets etc. and ensure a par stock level appropriate to business demands.
 
 
 
 Recruitment and Training
 
 
 &bull; To motivate, encourage and drive the team, and to maintain the correct level of professional and qualified personnel, overseeing all facilities and activities within the spa.
 
 &bull; To be responsible for instigating progressive, professional and wellorganised training and assessment of staff and to conduct performance appraisals as required. Oversee weekly schedules, attendance sheets, and sick leave and holiday arrangements.
 
 &bull; Supervise spa therapists, concierges &amp; attendants, answering queries and identify training needs.
 
 &bull; Develop the therapists&rsquo; roster and assist the concierges with the appointment schedule.
 
 &bull; Ensure the spa&rsquo;s operating procedures and policy manuals are implemented and updated as required with the approval of Resense and assist with the development and updating of the spa menu.
 
 
 
 Reporting
 
 
 &bull; Assisting the Spa Manager tracking and developing statistical reporting.
 
 &bull; Keeping accurate and up-to-date records and statistics on the spa employees.
 
 
 
 Purchasing:
 
 
 &bull; Will take full responsibility for assisting the Spa Manager to monitor operating supplies for the spa department and to generate necessary purchase requisitions.
 
 
 
 
 
 Skills, Knowledge and Expertise
 
 
 
 
 NATIONALITY:
 
 Eligible for a working permit in country of hire.
 
 
 
 EDUCATION:
 
 <ul>
 <li>
 Business administration qualification. (an advantage)
 </li>
 <li>
 Beauty/spa therapist qualification. (an advantage)
 </li>
 <li>
 Experience with Advanced Cosmetology. (an advantage)
 </li>
 <li>
 First Aid and CPR Certificate.
 </li>
 </ul>
 
 EXPERIENCE:
 
 To fill the position,
 
 one
 
 of the following is required:
 
 
 <ul>
 <li>
 1-2 years&rsquo; spa management experience in an international standard spa.
 </li>
 <li>
 Previous experience in a 5 star hotel spa.
 </li>
 </ul>
 
 LANGUAGE:
 
 Ability to work and communicate in a multinational environment:
 <ul>
 <li>
 Local language &ndash; excellent oral and written skills (as applicable)
 </li>
 <li>
 English &ndash; excellent oral and written skills
 </li>
 <li>
 Additional language - beneficial
 </li>
 </ul>
 
 COMPETENCIES:
 
 Include the skills the candidate must have to fill this
 
 Position:
 <ul>
 <li>
 Operations management.
 </li>
 <li>
 Financial reporting and budgeting.
 </li>
 <li>
 Human resource management.
 </li>
 <li>
 Public relations and marketing.
 </li>
 <li>
 Stock and retail management.
 </li>
 <li>
 High levels of customer service.
 </li>
 <li>
 Industry analysis.
 </li>
 <li>
 Strong leadership skills.
 </li>
 </ul>
 
 TECHNICAL COMPETENCIES:
 
 <ul>
 <li>
 Computer literate (mid-advanced level)
 </li>
 <li>
 Business writing.
 </li>
 </ul>
 
 INDIVIDUAL
 
 
 CHARACTERISTICS:
 
 To fill this position the candidate must identify with the Kempinski core values, in addition they should be especially:
 <ul>
 <li>
 People Oriented
 </li>
 <li>
 Passionate for European luxury
 </li>
 <li>
 Entrepreneurial
 </li>
 <li>
 Straightforward
 </li>
 <li>
 Excellent communication and interpersonal skills with superb presentation and grooming
 </li>
 <li>
 Strong management skills and ability to inspire those in others
 </li>
 <li>
 Experience in revenue management would be an advantage
 </li>
 <li>
 Analytical and problem solving skills and execution of work
 </li>
 </ul>
 
 OTHER SKILLS:
 
 Depending on region and property.
 
 
 
 
 
 Benefits
 
 
 
 About KempinskiFounded in Germany in 1897, Kempinski Hotels has long reflected the finest traditions of European hospitality. Today, as ever, Kempinski is synonymous with distinctive luxury.
 
 
 Located in many of the world's most well-known cities and resorts, the Kempinski collection includes hotels in a grand manner, pace-setting modern establishments and older hotels of individual charm. All blend gracefully into their surroundings and offer luxurious accommodation, superb cuisine and unrivalled facilities - complemented by impeccable service.
 
 
 For leisure and business guests alike, the name Kempinski has long been synonymous with style, mobility and efficiency. Put simply, they are the first choice for the discerning individual.
 
 
 In addition to operating many of the finest city hotels in the world, Kempinski is a name that can now be found in many exciting resort locations, each combining local flair and ambience with the international standards of service and luxury that Kempinski guests have come to expect.
 
</div>

Assistant SPA Manager - Egyptians Only

<div>Spa Manager - Waldorf Astoria Cairo Heliopolis
Waldorf Astoria has continued to pioneer exceptional experiences that redefine the art of hospitality; Join our team and be part of a legacy where we shape the future of luxury hospitality.
It's not just a job vacancy, we will help you elevate your career by offering a variety of learning &amp; development programs, career growth &amp; thousands of opportunities all around the world. Take the next step and be the star of your own success story!
What we offer:
Thriving work environment.
Team members' special rates for Hilton hotels worldwide.
Thousand opportunities for career growth and development.
Comprehensive learning &amp; development programs that fits all fields.
Opportunity to give back to the community and have a bigger social impact through Social Responsibility Hilton programs.
Competitive compensation and benefits.
Daily duty meal.
Life insurance. 
What will I be doing?
As a Spa Manager, you are ultimately responsible for overseeing the spa operations and team to deliver an excellent Guest and Member experience. A Spa Manager will also be required to achieve revenue targets and manage customer feedback. Specifically, you will be responsible for performing the following tasks to the highest standards:<ul><li>
Manage overall operations of the spa</li><li>
Manage and carry out procedures, have current knowledge of treatments, and ensure all treatments comply with current legislation and company standards</li><li>
Ensure client experience is proficient including bookings, payments, and consultation cards</li><li>
Managing spa team members and beauty therapists to ensure high motivation, provision of high quality service and ongoing development</li><li>
Drive team to meet and exceed agreed revenue targets through a creative approach to delivering alternative programmes to core fitness-based schemes</li><li>
Meeting department annual budget and be accountable for maintaining and operating within financial targets as well as net movement</li><li>
Manage customer feedback effectively to ensure continuous service and programme improvement</li><li>
Instill brand values and standards to maintain quality on a daily basis</li><li>
Liaise with other hotel departments</li><li>
Ensure customers and guests receive friendly and consistent personalised service from all team members</li><li>
Respond to audits to ensure continual improvement is achieved</li><li>
Maintain awareness of department security related to cash, stock and equipment and ensure all department procedures are followed</li><li>
Ensure health, safety and COSHH regulations are complied with and club rules are observed by members, clients and guests</li></ul>
What are we looking for?
A Spa Manager serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:<ul><li>
Previous experience in a similar role; preferably in a luxury hotel</li><li>
Guest centric mindset with a focus on overall satisfaction and providing unique guest experience</li><li>
Strong leadership and communication skills</li><li>
Ability to meet financial targets
</li><li>Willingness to develop team members and self</li><li>
Flexibility to respond to a range of different work situations</li><li>
Ability to work on your own or in teams</li></ul>
It would be advantageous in this position for you to demonstrate the following capabilities and distinctions: :<ul><li>
Knowledge of the local market</li><li>
Relevant qualifications 
What will it be like to work for Hilton? 
</li></ul>Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its . Our vision &ldquo;to fill the earth with the light and warmth of hospitality&rdquo; unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!</div>

Spa Manager - Waldorf Astoria Cairo Heliopolis

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