sr supervisor, digital channels product owner Jobs in Giza

sr supervisor, digital channels product owner

sr. supervisor, mobile qos & cem systems Jobs in Giza

sr. supervisor, mobile qos & cem systems

sr. supervisor, systems administration - open shift Jobs in Giza

sr. supervisor, systems administration - open shift

supervisor, digital solutions services Jobs in Giza

supervisor, digital solutions services

digital product owner

sr supervisor digital channels product owner

اورنچ مصر

<div>About the job Sr Supervisor, Digital Channels Product Owner
<div>Purpose of the job

<ul><li>At Orange you'll be part of a dynamic team working on designing and implementing complex projects and new to market offers to fulfill customer expectations and company targets.</li><li>
Deciding how to achieve function objectives on short and long terms</li><li>
Work with internal stakeholders and external suppliers to identify opportunities/problems and design the solution to increase efficiency and revenue</li><li>
Measure the success of the launched product and plan its ongoing day to day activations</li><li>
Own new product communication and engagement Plans</li></ul>

Duties and responsibilities

Key Responsibilities:

1. User Experience (UX) Strategy &amp; Execution
<ul>
<li>Define and continuously improve the mobile app UX roadmap, ensuring intuitive and engaging customer journeys.</li>
<li>Work closely with UI/UX designers to create wireframes, prototypes, and user flows that reflect a customer-first approach.</li>
<li>Conduct user testing, feedback sessions, and usability studies to validate design decisions.</li>
<li>Monitor app usability metrics (e.g., session time, screen flows, task completion rates) and optimize accordingly.</li>
</ul>
2. Analytics &amp; Insights
<ul>
<li>Drive a data-informed culture by setting up and monitoring key performance indicators (KPIs) for mobile app usage and engagement.</li>
<li>Use analytics tools (e.g., Firebase, Google Analytics) to generate actionable insights.</li>
<li>Identify user behavior trends, drop-offs, and pain points to inform product improvements and feature development.</li>
<li>Translate insights into product requirements and business recommendations.</li>
</ul>
3. Customer Value Management (CVM)
<ul>
<li>Collaborate with CVM teams to segment users and personalize app experiences for different customer groups.</li>
<li>Leverage app analytics and customer data to design CVM-led campaigns within the mobile app (e.g., targeted offers, onboarding flows, loyalty features).</li>
<li>Align product strategies with CVM objectives to drive retention, upsell, and cross-sell opportunities.</li>
<li>Integrate app with CVM platforms for real-time targeting and performance tracking.</li>
</ul>
4. Product Management &amp; Delivery
<ul>
<li>Own the mobile app product backlog and prioritize features based on business impact and user value.</li>
<li>Lead agile development teams through sprint planning, reviews, and retrospectives.</li>
<li>Collaborate with internal stakeholders (IT, Marketing, Customer Service) to align product goals and deliverables.</li>
<li>Ensure timely delivery of high-quality app releases with proper testing and QA.</li>
</ul>
5. Leadership &amp; Collaboration
<ul>
<li>Mentor and guide junior product managers or UX analysts.</li><li>
Champion digital transformation initiatives and advocate for best-in-class mobile practices.</li><li>
Present findings, product updates, and strategic plans to senior leadership and stakeholders.</li>
</ul>
Qualifications &amp; Skills:

Education:
<ul>
<li>Bachelors or masters degree in business, Computer Science, UX Design, Data Science, or related field.</li>
</ul>
Experience:
<ul>
<li>58 years of experience in digital/mobile product management, with at least 2 years in a senior or supervisory role.</li>
<li>Proven experience in managing end-to-end mobile app lifecycle.</li>
<li>Strong background in UX principles, customer journey mapping, and agile product development.</li>
<li>Solid understanding of CVM strategies and tools, including segmentation and personalization.</li>
</ul>
Technical &amp; Analytical Skills:
<ul>
<li>Proficiency in app analytics tools (e.g., Firebase, Google Analytics, Mixpanel).</li>
<li>Familiarity with A/B testing, heatmaps, cohort analysis, and funnel tracking.</li>
<li>Experience working with UX/UI tools (e.g., Figma, Sketch, Adobe XD).</li>
<li>Understanding of mobile platforms (iOS/Android) and app store optimization (ASO).</li>
</ul>
Soft Skills:
<ul>
<li>Excellent communication and stakeholder management skills.</li>
<li>Strong problem-solving and decision-making abilities.</li>
<li>Strategic thinking with a customer-centric mindset.</li>
<li>Ability to lead cross-functional teams in a fast-paced environment.</li></ul></div></div>

Sr Supervisor, Digital Channels Product Owner

Orange

<div><div>Purpose of the job
<ul><li>At Orange you'll be part of a dynamic team working on designing and implementing complex projects and new to market offers to fulfill customer expectations and company targets.</li><li>
Deciding how to achieve function objectives on short and long terms</li><li>
Work with internal stakeholders and external suppliers to identify opportunities/problems and design the solution to increase efficiency and revenue</li><li>
Measure the success of the launched product and plan its ongoing day to day activations</li><li>
Own new product communication and engagement Plans</li></ul>
Duties and responsibilities
Key Responsibilities:
1. User Experience (UX) Strategy &amp; Execution<ul><li>
Define and continuously improve the mobile app UX roadmap, ensuring intuitive and engaging customer journeys.</li><li>
Work closely with UI/UX designers to create wireframes, prototypes, and user flows that reflect a customer-first approach.</li><li>
Conduct user testing, feedback sessions, and usability studies to validate design decisions.</li><li>
Monitor app usability metrics (e.g., session time, screen flows, task completion rates) and optimize accordingly.</li></ul>
2. Analytics &amp; Insights<ul><li>
Drive a data-informed culture by setting up and monitoring key performance indicators (KPIs) for mobile app usage and engagement.</li><li>
Use analytics tools (e.g., Firebase, Google Analytics) to generate actionable insights.</li><li>
Identify user behavior trends, drop-offs, and pain points to inform product improvements and feature development.</li><li>
Translate insights into product requirements and business recommendations.</li></ul>
3. Customer Value Management (CVM)<ul><li>
Collaborate with CVM teams to segment users and personalize app experiences for different customer groups.</li><li>
Leverage app analytics and customer data to design CVM-led campaigns within the mobile app (e.g., targeted offers, onboarding flows, loyalty features).</li><li>
Align product strategies with CVM objectives to drive retention, upsell, and cross-sell opportunities.</li><li>
Integrate app with CVM platforms for real-time targeting and performance tracking.</li></ul>
4. Product Management &amp; Delivery<ul><li>
Own the mobile app product backlog and prioritize features based on business impact and user value.</li><li>
Lead agile development teams through sprint planning, reviews, and retrospectives.</li><li>
Collaborate with internal stakeholders (IT, Marketing, Customer Service) to align product goals and deliverables.</li><li>
Ensure timely delivery of high-quality app releases with proper testing and QA.</li></ul>
5. Leadership &amp; Collaboration<ul><li>
Mentor and guide junior product managers or UX analysts.</li><li>
Champion digital transformation initiatives and advocate for best-in-class mobile practices.</li><li>
Present findings, product updates, and strategic plans to senior leadership and stakeholders.</li></ul>
Qualifications &amp; Skills:
Education:<ul><li>
Bachelors or masters degree in business, Computer Science, UX Design, Data Science, or related field.</li></ul>
Experience:<ul><li>
58 years of experience in digital/mobile product management, with at least 2 years in a senior or supervisory role.</li><li>
Proven experience in managing end-to-end mobile app lifecycle.</li><li>
Strong background in UX principles, customer journey mapping, and agile product development.</li><li>
Solid understanding of CVM strategies and tools, including segmentation and personalization.</li></ul>
Technical &amp; Analytical Skills:<ul><li>
Proficiency in app analytics tools (e.g., Firebase, Google Analytics, Mixpanel).</li><li>
Familiarity with A/B testing, heatmaps, cohort analysis, and funnel tracking.</li><li>
Experience working with UX/UI tools (e.g., Figma, Sketch, Adobe XD).</li><li>
Understanding of mobile platforms (iOS/Android) and app store optimization (ASO).</li></ul>
Soft Skills:<ul><li>
Excellent communication and stakeholder management skills.</li><li>
Strong problem-solving and decision-making abilities.</li><li>
Strategic thinking with a customer-centric mindset.</li><li>
Ability to lead cross-functional teams in a fast-paced environment.</li></ul>
</div><div></div><div><h2 class="jobSectionHeader">Contrat
</h2><div>CDI</div></div></div>

MBC GROUP

<div>
 
 
 About Us:
 
 
 
 
 MBC Group is the largest owner and operator of satellite TV and radio networks, VOD, and digital services, based in Diplomatic Quarter, Riyadh. It broadcasts a portfolio of Arabic and Western entertainment channels as well as managing the Al Arabiya news channel. In addition, MBC Group owns and operates Shahid: the world&rsquo;s leading Arabic VOD and SVOD streaming platform by MBC GROUP, offering premium content to families, including binge worthy exclusive Shahid Original Series; Shahid Premieres; Arabic movies fresh off the box-office; live TV channels in true HD quality
 
 
 
 
 
 
 
 Responsibilities:
 
 
 
 Handle inbound and outbound customer calls professionally and courteously.
 
 
 Provide accurate information and effective assistance to resolve customer inquiries and issues.
 
 
 Utilize strong communication skills to ensure a positive customer experience.
 
 
 Document customer interactions and maintain detailed records in the system.
 
 
 Collaborate with team members and other departments to address customer needs.
 
 
 Adhere to established policies and procedures for efficient call handling.
 
 
 Stay updated on product and service information to effectively assist customers.
 
 
 Meet performance targets, including call quality and resolution time.
 
 
 Manage the day-to-day operations of the care center, providing gaming expertise and support to users.
 
 
 Oversee and moderate Discord channels for various gaming communities.
 
 
 Combine deep gaming knowledge with community management skills to ensure a positive and engaging experience for care center clients and online #gaming community members.
 
 
 
 
 
 
 Requirements:
 
 
 
 Proven experience as a Contact Center Agent or in a similar role.
 
 
 FLUENT English.
 
 
 Familiarity with call center systems and customer service software.
 
 
 Ability to multitask and prioritize in a fast-paced environment.
 
 
 Exceptional interpersonal and communication skills.
 
 
 Strong problem-solving and decision-making abilities.
 
 
 Flexibility to work in shifts, including evenings and weekends.
 
 
 Passion for gaming with an understanding of online gaming communities.
 
 
 Experience in community management, especially on platforms like Discord, is a plus.
 
 
 
 
 
 
 MM
 
 
</div>

Contact Center Agent

<div>About the job Supervisor, Digital Solutions Services
<div>Purpose of the job

Responsible for digital services channels projects. This covers Orange.eg as the main web channel for self-service and My Orange mobile application serving both mobile and fixed (DSL) customers as well as CP tools (web &amp; App), and other various digital services.

Duties and responsibilities

1. Responsible for digital transformation projects, through working closely with various departments to collect requirements, like customer service, HR, Sales, IT &amp; Marketing teams to achieve higher revenues and better customer experience.

2. Conduct business Analysis &amp; solution architecture to ensure logical connection and arrangements between system components internally, between Digital system and the rest of eco system for all digital services &amp; channels.

3. Abide by the standards, best practices of digitalization and provide solutions that will cater any digital based service or project that are dynamic and scalable to allow future developments.

4. Perform Project management activities, like Scope, budget, schedule &amp; resources management since the kick-off of the project till the launch and post deployment monitoring.

5. Run steering committees for key initiatives, Converting Business requirements to detailed technical document to be used for software development, testing and validation afterwards
6. Handle vendor management for all digital suppliers that support orange Egypt Digital portfolio, ensure design &amp; delivery according to the specs within the digital transformation journey and support the needed roadmap.

7. Support the Vendor Management actions in the technical specs, integration alignments, Contracts validation, negotiations and solution assessment.

8. Responsible for the digital services &amp; channels operations &amp; support, ensure the resolution of critical issues that would impact the Digital products and services like system capacity, tickets resolution, customer complaint handling and SLA reporting.

9. Responsible for assessing emerging trends, technologies and potential partnerships that allow us to deliver innovative experiences that simplify customer experience

10. Lead junior PMs, BAs and SAs to deliver the right High-quality Projects from All aspects of management and Architecture through coaching and mentoring.

11. Manage the production of analytical reports on Digital traffic and trends to identify opportunities of enhancements.

12. Develop a dashboard to reflect ALL KPIs that monitor and analyze trends on all digital based services, platforms and trend of growth/decline on each channel per service.

13. Prepare to executives/board the achievement and performance of the various digital services to report different Performance KPIs on regular basis.
Job specification

Education

B.SC. in communication engineering, computer engineering, computer science or electronics

Experience
<div>
<ul><li>2 - 4 years experience in telecom field specifically in data broadband products and services</li></ul>
<ul><li>knowledge of telecom/Digital environment &amp; protocols</li></ul>
<ul><li>Knowledge of project management methods</li></ul>
<ul><li>Good general IT background</li></ul>
</div>Skills and Abilities
<ul><li>
Fluent English and Arabic is a must.
</li><li>Ability to work in a fast-paced, dynamic environment, handling multiple concurrent</li><li>
Very good interpersonal skills &amp; teamwork</li><li>
Good leadership skills</li><li>
Comfortable with pressure and changing business requirements.</li></ul></div></div>

Supervisor, Digital Solutions Services

Vodafone

<div><div><div><div><h2 class="jobSectionHeader">Join Us</h2>
</div><div>
At Vodafone, we&rsquo;re not just shaping the future of connectivity for our customers &ndash; we&rsquo;re shaping the future for everyone who joins our team. When you work with us, you&rsquo;re part of a global mission to connect people, solve complex challenges, and create a sustainable and more inclusive world. If you want to grow your career whilst finding the perfect balance between work and life, Vodafone offers the opportunities to help you belong and make a real impact.</div></div><div><div><h2 class="jobSectionHeader">
What you&rsquo;ll do</h2>
</div><div><ul><li>To enrich Vodafone&rsquo;s Digital Channels&rsquo; (Ana Vodafone Application/Website) experience and ensure the channels become part of our customers&rsquo; daily lives emphasising on Vodafone Egypt being a leader in Digital Market Responsible for Ana Vodafone Application/Website strategy and roadmap and accountable for its technical and commercial execution.</li><li>
Responsible for targeted campaigns through the application/website that are tailored to customers to improve their engagement and attachment to VF</li><li>
Increase customer penetration and engagement users to reach the shared local market and group targets.</li><li>
Responsible for the application/website activations through Social Media platforms, Influencers, VF events, and new product launches</li><li>
% Penetration of Vodafone customers on Digital Channels</li><li>
Funnel management on Vodafone digital platforms</li><li>
Digital Channels NPS</li><li>
Conversion of customer touch points from Customer Care/Retail to Digital Channels.</li><li>
Application/Website performance and stability.</li></ul></div></div><div><div><h2 class="jobSectionHeader">
Who You Are</h2>
</div><div><ul><li>2-7 years of experience
</li><li>Customer centric</li><li>
Ability to define goals and turn them into practical plans and achieve targets.</li><li>
Digital &amp; Product management experience</li><li>
Project management skills</li><li>
Negotiation and collaboration skills &amp; Stakeholder Management</li><li>
Experience in working on Agile model is a plus</li></ul></div></div><div><div><h2 class="jobSectionHeader">
Who we are</h2>
</div><div>
We are a leading international Telco, serving millions of customers. At Vodafone, we believe that connectivity is a force for good. If we use it for the things that really matter, it can improve people's lives and the world around us. Through our technology we empower people, connecting everyone regardless of who they are or where they live and we protect the planet, whilst helping our customers do the same.
Belonging at Vodafone isn't a concept; it's lived, breathed, and cultivated through everything we do. You'll be part of a global and diverse community, with many different minds, abilities, backgrounds and cultures. ;We're committed to increase diversity, ensure equal representation, and make Vodafone a place everyone feels safe, valued and included.
If you require any reasonable adjustments or have an accessibility request as part of your recruitment journey, for example, extended time or breaks in between online assessments, please refer to https://careers.vodafone.com/application-adjustments/ for guidance.
Together we can.</div></div></div></div>

Digital Product Owner

Seoudi Supermarket

<div>
 We are seeking a Digital Media Sales Specialist to join SEOUDI&rsquo;s in-house Marketing team. The role involves driving partnerships with FMCG players, suppliers, and partners while selling innovative digital advertising solutions across in-app, social media, and co-branding campaigns. You will manage a strong sales pipeline, deliver data-driven campaigns, and ensure measurable ROI to keep brands ahead of the competition.
 
 
 
 Responsibilities
 
 
 
 <ul>
 <li>
 Hunt for new Opportunities and close deals with FMCG giants, local suppliers, and Global Partners
 </li>
 <li>
 Sell Digital ad solutions: in-app placements and banners, Social Media Collaborations and exclusive campaigns Co-branding
 </li>
 <li>
 Build a solid sales pipeline with the Procurement team, to work on meeting annual targets and KPIs
 </li>
 <li>
 Craft solutions that help brands stand out and boost sales through our App and SM Channels
 </li>
 <li>
 Work with product teams to launch creative, data-backed campaigns.
 </li>
 <li>
 Track performance, share insights, and prove ROI to keep Supplier coming back for more.
 </li>
 <li>
 Stay ahead of digital trends and competitors move - you&rsquo;ll be the go-to expert.
 
 
 </li>
 </ul>
 
 Requirements
 
 
 
 <ul>
 <li>
 2&ndash;3 years of proven success in digital media sales (Digital Media Reps, Digital Media Suppliers, retail, e-commerce experience a plus).
 </li>
 <li>
 A closer&rsquo;s mindset &mdash; confident, persistent, and target-oriented .
 </li>
 <li>
 Strong network of decision-makers in FMCG/retail and Media Agencies is a big advantage.
 </li>
 <li>
 Excellent communicator with presentation and negotiation skills.
 </li>
 <li>
 Comfortable using tracking tools and campaign analytics to drive smarter sales.
 </li>
 </ul>
</div>

Digital Media Sales

<div>About the job Sr. Supervisor, Systems Administration - Open Shift
<div>Purpose of the job

Manage and support the OpenShift platform to ensure high availability, scalability, and performance for business-critical applications. Work closely with Development, Middleware, Security, and Infrastructure teams to design, implement, and maintain containerized environments.

Duties and responsibilities

<ul><li>Install, configure, and upgrade Red Hat OpenShift clusters (on-premises and/or cloud).</li><li>
Manage cluster operations, including worker nodes, control plane, networking, and storage integration.</li><li>
Implement and manage CI/CD pipelines within OpenShift.</li><li>
Monitor cluster health, performance, and capacity; troubleshoot issues and outages.</li><li>
Apply security best practices, role-based access control (RBAC), and compliance policies.</li><li>
Manage OpenShift operators, projects, namespaces, and resources.</li><li>
Ensure integration with monitoring, logging, and alerting tools.</li><li>
Perform regular system upgrades, patches, and lifecycle management.</li><li>
Support development teams with application deployment and container optimization.</li><li>
Develop expertise to train staff on OpenShift and containerization technologies.</li></ul>

Job specification

Education and Experience

Bachelors degree in computer science, Communication Engineering, or related field.

Experience and Skills:
<ul>
<li>46 years of experience in IT infrastructure, with at least 23 years focused on container platforms (OpenShift / Kubernetes).</li>
<li>Proven experience as an OpenShift Administrator or Kubernetes Administrator.</li>
<li>Strong understanding of Linux/UNIX system administration.</li>
<li>Hands-on experience with containerization and orchestration technologies (Docker, Kubernetes, OpenShift).</li>
<li>Familiarity with CI/CD tools (Jenkins, GitLab CI, Tekton, ArgoCD).</li>
<li>Knowledge of networking, storage, and security in container environments.</li>
<li>Experience with monitoring/logging tools (Prometheus, Grafana, ELK, Splunk).</li>
<li>Knowledge of system security, vulnerability management, and backup/recovery.</li>
<li>Resourcefulness and problem-solving aptitude.</li>
<li>Excellent communication and teamwork skills.</li></ul></div></div>

Sr. Supervisor, Systems Administration - Open Shift

Explore 119+ Sr supervisor digital channels product owner in Giza this November. Find roles across top companies and apply now to boost your career.

119 sr supervisor digital channels product owner jobs IN Giza

Sr Supervisor, Digital Channels Product Owner

Sr Supervisor, Digital Channels Product Owner

Contact Center Agent

Supervisor, Digital Solutions Services

Digital Product Owner

Digital Media Sales

Sr. Supervisor, Systems Administration - Open Shift