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penetration tester (consultant/senior consultant/expert) Jobs in Istanbul

penetration tester (consultant/senior consultant/expert)

staff engineer penetration testing

Analog Devices

<div><div>About Analog Devices</div><div>
Analog Devices, Inc. (NASDAQ: <div>ADI</div> ) is a global semiconductor leader that bridges the physical and digital worlds to enable breakthroughs at the Intelligent Edge. ADI combines analog, digital, and software technologies into solutions that help drive advancements in digitized factories, mobility, and digital healthcare, combat climate change, and reliably connect humans and the world. With revenue of more than $9 billion in FY24 and approximately 24,000 people globally, ADI ensures today's innovators stay Ahead of What's Possible&trade;. Learn more at <div>www.analog.com</div> and on <div>LinkedIn</div> and <div>Twitter (X)</div>.</div><div></div><div><br>
Staff Engineer, Penetration Testing</div><div></div><div>
Posting Title: Staff Engineer, Penetration Testing</div><div>
Position: Staff Engineer, SW Systems Design Engineering</div><div>
Group: Software &amp; Security Group</div><div>
Business Unit: Security Products &amp; Technologies Business Unit</div><div>
Team: SSG</div><div>
Hiring Manager: Mehmet Ariman</div><div>
Locations: ADI European Sites</div><div>
Address: Istanbul Bilisim Vadisi. Ayazağa, Kemerburgaz Caddesi 7A Blok 34396 Sarıyer, İstanbul T&uuml;rkiye</div><div>
Key Words: C (Programming Language), Security, Embedded, Firmware, Crypto, MACSec</div><div></div><div>
Analog Devices, Inc. (NASDAQ: ADI) designs and manufactures semiconductor products and solutions. We enable our customers to interpret the world around us by intelligently bridging the physical and digital worlds with unmatched technologies that sense, measure, and connect. Come join Analog Devices, Inc. (ADI) - a place where Innovation meets Impact. For more than 55 years, Analog Devices, Inc. has been inventing new breakthrough technologies that transform lives. At ADI, you will work alongside the brightest minds to collaborate on solving complex problems. ADI fosters a culture that focuses on employees through beneficial programs, aligned goals, continuous learning opportunities and practices, that create a more sustainable future. Apply now for the opportunity to grow your career and help innovate ahead of what&rsquo;s possible. Visit <div>https://careers.analog.com/</div>.</div><div></div><div>
About ADI:</div><div>
Analog Devices, Inc. is a leading global high-performance analog technology company dedicated to solving our customers' most complex engineering challenges. We play a critical role at the intersection of the physical and digital world by providing the building blocks to sense, measure, interpret, connect, and power systems. We design, manufacture, test and market a broad portfolio of solutions, including integrated circuits, software and subsystems that leverage high-performance analog, mixed-signal and digital signal processing technologies. We embrace a culture of innovation and collaboration. ADI serves 125,000 customers worldwide with more than 75,000 products in the industrial, communications, automotive and consumer markets. ADI is headquartered in Wilmington, MA. Visit <div>http://www.analog.com</div>.</div><div></div><div>
The Group:</div><div>
Security Products and Technologies BU</div><div></div><div>
The Business:</div><div>
SSG</div><div></div><div>
Job Description<br>
<br>
The Software Enablement Group is seeking a motivated, Staff Engineer, Penetration Testing to provide support to our Security group located at ADI&rsquo;s Bilisim Vadisi Vadi Istanbul office. This position offers to work as part of an international team that is the technology pioneer in authenticator and security with a strong motivation to differentiate in the intelligent edge. In addition, working with technology experts and providing mentoring opportunities will accelerate your career.</div><div></div><div>
What Will You Do In This Position:<br>
<br>
Reporting to the Security Group&rsquo;s Software Manager you will be part of the Software Enablement Group&rsquo;s Security Software team. As Staff Engineer, Penetration Testing, you will work on supporting and designing next-generation secure products for customers using Analog Devices&rsquo; Protect and Connect product portfolio.</div><div></div><div>
What&rsquo;s Attractive About This Opportunity:</div><div>
This position offers to work as part of an international team that is the technology pioneer in the authenticator and security market. In addition, working with technology experts and providing mentoring opportunities and international work environment experience.<br>
<br>
Key responsibilities of a Staff Engineer SW Systems Design Engineer, include, but are not limited to:</div><ul><li>
Work on fault injection, side channel attack development using the high-tech lab equipment</li><li>
Develop countermeasures for glitch, and side-channel attacks for both software and digital</li><li>
Maintain and contribute to ADI&rsquo;s security solutions and cryptography library, and identify and recommend improvements</li><li>
Assume responsibility for technical planning, architecture and development of code that is compliant with new crypto/hash standards that meet or exceed secure payment industry requirements</li><li>
Assume responsibility for technical planning, scoping, architecture and development of crypto libraries and security software stack solutions that will satisfy the expectations of ADI&rsquo;s customer base</li><li>
Work in coordination with development and quality assurance engineers to ensure that certain certification criteria is satisfied</li><li>
Be responsible for designing and coding embedded system software, developing tests &amp; testing tools for embedded systems.</li><li>
Ensure proper software development, testing, debugging, integration, and documentation.</li><li>
Be able to independently operate in a global, diverse software development community across many geographical locations.</li><li>
Excellent interpersonal, verbal, and written communication skills in English.</li><li>
The successful candidate must demonstrate high levels of motivation, individual responsibility, and accountability and be able to perform the essential functions listed below.</li><li>
Autonomously develop the projects assigned,</li><li>
Work with the field personnel and development team to troubleshoot, fix, and manage releases for customer issues.</li><li>
Be able to independently operate in a global, diverse software development community across many geographical locations,</li><li>
Support the business managers in their product promotion efforts</li><li>
Inform and educate the field about digital security</li><li>
Analyze customer requirements and propose ad hoc solutions</li><li>
Collect and analyze customer requirements and further feed the team to build the technology and product roadmap</li></ul><div></div><div>
Job Requirements:</div><ul><li>
BS or MSc in Computer Science, Computer or Electronics Engineering, or a related field with 10+ years of industry experience.</li></ul><div></div><div>
Skills / Qualifications</div><ul><li>
BS in Computer Science, Computer or Electronics Engineering, or Mathematics</li><li>
Strong Computer Science background</li><li>
Signal processing</li><li>
Hands on experience with lab equipment such as oscilloscope, function generator, DMM</li><li>
Demonstration of strong problem-solving skills with analytical thinking</li><li>
Ability and willingness to follow recent developments in cryptography</li><li>
Strong mathematical background</li><li>
Cybersecurity: TLS, PKI, and x.509 certificates, Applied crypto, authentication, encryption, IoT security concepts. Generic knowledge of threats and mitigations on embedded systems.</li><li>
Knowledge of state-of-the-art security algorithms and secure coding practices</li><li>
Hands-on knowledge of popular embedded crypto libraries like e.g., mbedTLS</li><li>
Knowledge of major security standards and regulations: industrial, medical, metering and energy</li><li>
Track record of low-level coding and HW/SW co-design applications</li><li>
Hands on experience with lab equipment for debug, analysis, and characterization</li><li>
Hands on experience with C\C++ and Python language</li><li>
Hands-on experience in functional implementation of Public Key - Private Key crypto systems</li><li>
Working knowledge of embedded development with ARM Cortex-M and RISC-V architectures</li><li>
Familiarity with digital communication interfaces</li><li>
Excellent interpersonal, verbal, and written communication skills across all levels in English</li><li>
Available for international travels</li><li>
Understanding of communication protocol stacks (TCP/IP, Wi-Fi, Bluetooth, Industrial field buses, LoRa&hellip;)</li><li>
Hands on experience in embedded software development</li></ul><div></div><div>
Preferred</div><ul><li>
Hands-on experience with IP based connectivity solutions</li><li>
Good understanding of continuous integration tools such as Jenkins</li><li>
Ability to operate flexibly in a fast-paced environment</li><li>
Business oriented mindset, very good oral and written communication skills required to communicate with our internal sales force and customers</li><li>
Prior certification experience</li></ul><div></div><div>
Why You Will Like Working At ADI:</div><ul><li>
We place great value on individual judgement</li><li>
We allow our employees the freedom to explore new ideas and the autonomy to determine how to best achieve business goals and objectives</li><li>
We emphasize professional development and mentoring</li><li>
Above all, we recognize that the personal goals of our employees and the company&rsquo;s goals are closely related and must support each other</li></ul><div></div><div>
Pay Rate Type: Salary</div><div>
Relocation Assistance Offered: No</div><div>
Visa Sponsorship Offered: No</div><div><div>
Travel: Yes, &lt; 30%</div></div><div></div><div><i>
For positions requiring access to technical data, Analog Devices, Inc. may have to obtain export licensing approval from the U.S. Department of Commerce - Bureau of Industry and Security and/or the U.S. Department of State - Directorate of Defense Trade Controls. As such, applicants for this position &ndash; except US Citizens, US Permanent Residents, and protected individuals as defined by 8 U.S.C. 1324b(a)(3) &ndash; may have to go through an export licensing review process.</i></div><div></div><div><i>
Analog Devices is an equal opportunity employer. We foster a culture where everyone has an opportunity to succeed regardless of their race, color, religion, age, ancestry, national origin, social or ethnic origin, sex, sexual orientation, gender, gender identity, gender expression, marital status, pregnancy, parental status, disability, medical condition, genetic information, military or veteran status, union membership, and political affiliation, or any other legally protected group.</i></div><div></div>
Job Req Type: Experienced<br>
<div></div>
Required Travel: Yes, 10% of the time<br>
<div></div>
Shift Type: 1st Shift/Days</div>

Staff Engineer, Penetration Testing

OMNIVERSE

<div>
 <p>
  <strong>
   Company Description
  </strong>
 </p>
 <p>
  OMNIVERSE&rsquo;s cybersecurity consulting services enable organizations to navigate uncertainty, manage cyber risk, and build resilience in an increasingly complex digital environment.&nbsp;Designed to support organizations at every stage of their cybersecurity maturity, our services combine strategic insight with real-world threat perspective. We help leaders anticipate emerging risks, strengthen security posture, and make informed decisions amid rapid technological and market change.&nbsp;Through a pragmatic and strategy-led approach, OMNIVERSE simplifies complex security challenges, aligns cyber initiatives with business objectives, and enables organizations not only to respond to disruption, but to operate with confidence and intent. Headquartered in Istanbul, OMNIVERSE partners with organizations seeking clarity, resilience, and forward-looking cybersecurity leadership.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Role Description
  </strong>
 </p>
 <p>
  This is a full-time Senior/Mid-Level Penetration Tester position based in Turkey, primarily remote with limited on-site requirements. The Penetration Tester will identify and assess security vulnerabilities, conduct penetration tests on applications. Additional responsibilities include compiling detailed reports, developing solutions to mitigate risks, and collaborating with cross-functional teams to ensure security compliance and best practices.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Qualifications
  </strong>
 </p>
 <ul>
  <li>
   Strong expertise in Web/API Application Penetration Testing
  </li>
  <li>
   Proficiency in Application Security
  </li>
  <li>
   Ability to effectively analyze vulnerabilities and recommend actionable solutions
  </li>
  <li>
   Familiarity with industry-standard tools and frameworks for penetration testing
  </li>
  <li>
   Strong problem-solving skills and attention to detail
  </li>
  <li>
   Proven ability to work both independently and collaboratively on complex security projects
  </li>
  <li>
   Relevant certifications such as OSCP, TSE, OSWE, OSWA
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  We are looking for individuals with a continuous learning mindset, strong analytical and investigative capabilities, and the persistence required to follow leads through to meaningful outcomes.
 </p>
</div>


Penetration Tester (Consultant/Senior Consultant/Expert)

CYREX

<div><p>Cyrex, a Magic Media company, is a media and tech start-up powered by creativity and innovation. We work with leading developers and publishers in the games industry, providing support and solutions designed around individual needs and carried out by global experts.</p><p>
We produce high-quality results by constantly staying at the forefront of modern technology and cutting-edge processes and practices. The best of our team are known for their strong initiative, not just in taking care of their day-to-day responsibilities but in helping identify ways to build, grow, and do more in their work.</p><p>
We&rsquo;re currently looking for a dynamic addition to the team to help work on exciting cybersecurity and development projects for the video games industry. The ideal candidate will work with cross-functional teams to develop critical products and services for our clients and offer excellent technical support to our teams. If you&rsquo;re an enthusiastic, motivated, and lateral thinker, our team is waiting to meet you!</p><p>
This is a project based position, ideal for someone skilled in web security, mobile hacking, and basic cloud security. It does not require deep knowledge of reverse engineering or low-level networking.</p><h3 class="jobSectionHeader"><b>
Responsibilities</b></h3><ul>
<li>Penetration testing of web apps, mobile apps and REST &amp; GraphQL APIs.</li>
<li>Review source code for security issues.</li>
<li>Assess mobile app protections (certificate pinning, jailbreak/root detection, code obfuscation) and backend integrations.</li>
<li>Produce clear reports with PoCs and remediation guidance; verify fixes.</li>
</ul><p><b>
Requirements</b></p><ul>
<li>
5+ years in web and mobile penetration testing.</li>
<li>Strong OWASP Top 10 knowledge.</li>
<li>Basic cloud security knowledge.</li>
<li>Manual testing first mindset, deep burp suite knowledge.</li>
<li>Reporting: clear flaws write-ups.</li>
<li>Source code review skills: sinks/sources, ability to spot misconfigurations.</li>
</ul><h3 class="jobSectionHeader"><b>Working knowledge of</b></h3><ul>
<li>Basic python skills.</li>
<li>Frida, apktool, jadx</li>
<li>Burp suite plugins creation would be a plus.</li></ul><p><b>
Benefits</b></p><ul>
<li>
An opportunity to hone and improve your skills by applying them to a diverse variety of gaming projects</li>
<li>The chance to work closely with a team of like-minded creative professionals in a fast-paced, multicultural environment on a variety of gaming projects</li>
<li>A competitive salary</li>
<li>Ongoing training and professional self-improvement opportunities</li>
</ul><p>
If this sounds interesting to you and you&rsquo;d like to be at the forefront of cybersecurity, we&rsquo;d love to hear from you.</p></div>

Web Penetration Tester

Cyrex

<div>
 Cyrex, a Magic Media company, is a media and tech start-up powered by creativity and innovation. We work with leading developers and publishers in the games industry, providing support and solutions designed around individual needs and carried out by global experts.
 <br/>
 <br/>
 We produce high-quality results by constantly staying at the forefront of modern technology and cutting-edge processes and practices. The best of our team are known for their strong initiative, not just in taking care of their day-to-day responsibilities but in helping identify ways to build, grow, and do more in their work.
 <br/>
 <br/>
 We're currently looking for a dynamic addition to the team to help work on exciting cybersecurity and development projects for the video games industry. The ideal candidate will work with cross-functional teams to develop critical products and services for our clients and offer excellent technical support to our teams. If you're an enthusiastic, motivated, and lateral thinker, our team is waiting to meet you!
 <br/>
 <br/>
 This is a project based position. The role requires strong low-level technical skills, such as C++ programming, working with network protocols, or reverse engineering. If your experience is mainly in web hacking, you should instead apply for the on-demand penetration testing position, which focuses more on web security.
 <br/>
 <br/>
 <strong>
  Responsibilities
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Reverse engineer game binaries and networking to map protocols
  </li>
  <li>
   Bypass client-side protections (SSL pinning, anti-cheat, packing/obfuscation)
  </li>
  <li>
   Build PoCs and tools (hooks, loaders, traffic replayers)
  </li>
  <li>
   Collaborate with developers and security engineers to analyze network protocols
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Requirements
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Proficient in C++, C#, assembly, and Win32 API
  </li>
  <li>
   Working knowledge of Python
  </li>
  <li>
   Experience with IDA/Ghidra, x64dbg/WinDbg/LLDB
  </li>
  <li>
   Skilled in static and dynamic reverse engineering
  </li>
  <li>
   Capable of capturing, decrypting, and replaying network traffic
  </li>
  <li>
   Strong understanding of x86/x64/ARM/ARM64 (calling conventions, ABIs, compiler artifacts)
  </li>
  <li>
   Familiar with VMProtect, Themida, custom VMs, and il2cpp bridges
  </li>
  <li>
   Able to analyze protected APKs and IPAs
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Working knowledge of
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Android: Frida, Magisk, LSPosed, ART/JNI hooks, split APKs, packer evasion
  </li>
  <li>
   iOS: Frida, cycript, r2frida, trust cache/entitlements, ARM64e/PAC, IPA signing
  </li>
  <li>
   Game Tech: UE4/UE5 (UE4SS), Unity, dnSpy, il2cpp
  </li>
  <li>
   Networking: Wireshark, mitmproxy, Scapy
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Benefits
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   An opportunity to hone and improve your skills by applying them to a diverse variety of gaming projects
  </li>
  <li>
   The chance to work closely with a team of like-minded creative professionals in a fast-paced, multicultural environment on a variety of gaming projects
  </li>
  <li>
   A competitive salary
  </li>
  <li>
   Ongoing training and professional self-improvement opportunities
   <br/>
   <br/>
  </li>
 </ul>
 If this sounds interesting to you and you'd like to be at the forefront of cybersecurity, we'd love to hear from you.
</div>


Game Reverse Engineer

<div><p>Cyrex, a Magic Media company, is a media and tech start-up powered by creativity and innovation. We work with leading developers and publishers in the games industry, providing support and solutions designed around individual needs and carried out by global experts.</p><p>
We produce high-quality results by constantly staying at the forefront of modern technology and cutting-edge processes and practices. The best of our team are known for their strong initiative, not just in taking care of their day-to-day responsibilities but in helping identify ways to build, grow, and do more in their work.</p><p>
We&rsquo;re currently looking for a dynamic addition to the team to help work on exciting cybersecurity and development projects for the video games industry. The ideal candidate will work with cross-functional teams to develop critical products and services for our clients and offer excellent technical support to our teams. If you&rsquo;re an enthusiastic, motivated, and lateral thinker, our team is waiting to meet you!</p><p>
This is a project based position. The role requires strong low-level technical skills, such as C++ programming, working with network protocols, or reverse engineering. If your experience is mainly in web hacking, you should instead apply for the on-demand penetration testing position, which focuses more on web security.</p><h3 class="jobSectionHeader"><b>
Responsibilities</b></h3><ul>
<li>Reverse engineer game binaries and networking to map protocols.</li>
<li>Bypass client-side protections (SSL pinning, anti-cheat, packing/obfuscation).</li>
<li>Build PoCs and tools (hooks, loaders, traffic replayers).</li>
<li>Collaborate with developers and security engineers to analyze network protocols.</li>
</ul><p><b>
Requirements</b></p><ul>
<li>
Proficient in C++, C#, assembly, and Win32 API.</li>
<li>Working knowledge of Python.</li>
<li>Experience with IDA/Ghidra, x64dbg/WinDbg/LLDB.</li>
<li>Skilled in static and dynamic reverse engineering.</li>
<li>Capable of capturing, decrypting, and replaying network traffic.</li>
<li>Strong understanding of x86/x64/ARM/ARM64 (calling conventions, ABIs, compiler artifacts).</li>
<li>Familiar with VMProtect, Themida, custom VMs, and il2cpp bridges.</li>
<li>Able to analyze protected APKs and IPAs.</li>
</ul><h3 class="jobSectionHeader"><b>Working knowledge of</b></h3><ul>
<li>Android: Frida, Magisk, LSPosed, ART/JNI hooks, split APKs, packer evasion.</li>
<li>iOS: Frida, cycript, r2frida, trust cache/entitlements, ARM64e/PAC, IPA signing.</li>
<li>Game Tech: UE4/UE5 (UE4SS), Unity, dnSpy, il2cpp.</li>
<li>Networking: Wireshark, mitmproxy, Scapy.</li></ul><p><b>
Benefits</b></p><ul>
<li>
An opportunity to hone and improve your skills by applying them to a diverse variety of gaming projects</li>
<li>The chance to work closely with a team of like-minded creative professionals in a fast-paced, multicultural environment on a variety of gaming projects</li>
<li>A competitive salary</li>
<li>Ongoing training and professional self-improvement opportunities</li>
</ul><p>
If this sounds interesting to you and you&rsquo;d like to be at the forefront of cybersecurity, we&rsquo;d love to hear from you.</p></div>

Avesoro

<div>
 <p>
  <strong>
   About Us
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <p>
  Avesoro Resources is a gold-focused mining company operating in Liberia, West Africa. We are committed to operational excellence, continuous improvement, and the highest standards of safety across all mining operations. As part of our growing drilling and exploration activities, we are seeking a Drilling Engineer to support and optimize drilling operations.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Key Responsibilities
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <ul>
  <li>
   Assist in planning and coordinating underground and surface drilling activities.
  </li>
  <li>
   Support drilling operations by monitoring drilling parameters, penetration rates, and core recovery.
  </li>
  <li>
   Work closely with the Senior Drilling Engineer to evaluate drilling performance and implement improvements.
  </li>
  <li>
   Ensure all drilling activities comply with HSSE (Health, Safety, Security &amp; Environment) standards.
  </li>
  <li>
   Collect, review, and organize drilling data, daily logs, and sample quality information.
  </li>
  <li>
   Assist in equipment selection, verification of hydraulic drilling machine performance, and troubleshooting.
  </li>
  <li>
   Coordinate with geology, maintenance, and planning teams to ensure smooth drilling operations.
  </li>
  <li>
   Prepare daily and weekly drilling reports and contribute to operational documentation.
  </li>
  <li>
   Identify basic operational issues and suggest practical improvement actions.
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Qualifications
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Education:
  </strong>
 </p>
 <p>
  Bachelor&rsquo;s degree in Geological Engineering, Hydrogeology, Geophysics, or Mining Engineering.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Experience:
  </strong>
 </p>
 <ul>
  <li>
   Minimum
   <strong>
    2 years of drilling experience
   </strong>
   in surface or underground mining operations.
  </li>
  <li>
   Knowledge of
   <strong>
    core drilling (diamond core drilling)
   </strong>
   is required.
  </li>
  <li>
   Experience with hydraulic drilling machines is preferred.
  </li>
  <li>
   International or remote site experience is an advantage but not mandatory.
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Technical Skills:
  </strong>
 </p>
 <ul>
  <li>
   Proficiency in Microsoft Office, especially Excel.
  </li>
  <li>
   Understanding of drilling mechanics, sampling processes, and field data collection.
  </li>
  <li>
   Good command of English (reading &amp; writing required).
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Soft Skills:
  </strong>
 </p>
 <ul>
  <li>
   Strong problem-solving abilities and willingness to learn.
  </li>
  <li>
   Ability to work in a dynamic field environment.
  </li>
  <li>
   Good communication skills and teamwork mindset.
  </li>
  <li>
   High safety awareness.
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Additional Requirements:
  </strong>
 </p>
 <ul>
  <li>
   Willingness to work in Liberia.
  </li>
  <li>
   Ability to adapt to remote, multicultural working environment
  </li>
 </ul>
 <p>
 </p>
</div>


Drilling Engineer (Located in Liberia)

Mavenir

<div>
 <p>
  Mavenir is building the future of networks and pioneering advanced technology, focusing on the vision of a single, software-based automated network that runs on any cloud. As the industry's only end-to-end, cloud-native network software provider, Mavenir is transforming the way the world connects, accelerating software network transformation for 250+ Communications Service Providers in over 120 countries, which serve more than 50% of the world&rsquo;s subscribers.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Overview Of Business Area and Purpose of Role
  </strong>
 </p>
 <p>
  The Support Engineer will work within the APAC Operations Team.
 </p>
 <p>
  The purpose of this role is to provide focused technical expertise to APAC Customers and Operations teams on Mavenir-delivered products and deployments. It will provide the technical interface to other teams, both external and within the organization. It will also ensure an effective flow of information between the teams within operations and facilitate knowledge transfer.
 </p>
 <p>
  The engineer will be able to assimilate new concepts quickly and be prepared to work in situations where they are learning as they work. They must be good at dealing with peers, other teams within the Mavenir organization, and the customer&rsquo;s technical staff (including good customer-facing hard and soft skills).
 </p>
 <p>
  The engineer will need to be able to work under pressure to complete work to tight time constraints or meet the needs of the customer. Also needs to be able to understand the business context of the project being delivered.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Duties and Responsibilities
  </strong>
 </p>
 <p>
  <strong>
   <em>
    Technical Support:
   </em>
  </strong>
 </p>
 <ul>
  <li>
   Build up a strong R&amp;D and Global support team relationship and act as the key Support to R&amp;D and Global support interface
  </li>
  <li>
   Collaborating with the customer's technical staff to diagnose and troubleshoot software issues. This may involve code review, configuration analysis, and application troubleshooting. Following resolution, providing support to the customer during their testing of the fix. This could include running designated functional tests or regression tests
  </li>
  <li>
   Build up your technical knowledge and be able to investigate the issues thoroughly before escalating to R&amp;D
  </li>
  <li>
   Use the provided test tools to capture and investigate the logs required by R&amp;D/GPS teams
  </li>
  <li>
   Communicating with customers to establish details of problems/requirements
  </li>
  <li>
   Investigating and resolving customer problems within the contracted SLAs
  </li>
  <li>
   Working with other teams in the company to resolve technical problems
  </li>
  <li>
   Producing system documentation for the customer and support team
  </li>
  <li>
   Updating the call tracking system, providing status updates and action plans, and providing customer resolution reports for issues
  </li>
  <li>
   Provide technical support to the internal R&amp;D teams during solution design, implementation, and testing phases
  </li>
  <li>
   Provide technical support to APAC delivery and support teams
  </li>
 </ul>
 <p>
  <strong>
   <em>
    Internal Training:
   </em>
  </strong>
 </p>
 <ul>
  <li>
   Coaching internal teams on the technical details and capabilities of the products and end-to-end solutions
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   <em>
    Quality:
   </em>
  </strong>
 </p>
 <ul>
  <li>
   Review and update of technical aspects of the quality system to ensure information is correct and up to date
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Qualifications &amp; Experience
  </strong>
 </p>
 <ul>
  <li>
   Solid experience working with Linux. Red Hat, VMware, or such platforms
  </li>
  <li>
   Linux System Administration skills
  </li>
  <li>
   Experience in installing, upgrading, and configuring hardware and software
  </li>
  <li>
   Solid experience of mobile networks
  </li>
  <li>
   Good understanding of software engineering principles
  </li>
  <li>
   Good understanding of the SIP protocol
  </li>
  <li>
   Experience working with HP, Red hat, or such platforms
  </li>
  <li>
   Experience working with IP networks, good understanding of network concepts
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Skills and Competencies
  </strong>
 </p>
 <ul>
  <li>
   Can do/will do attitude
  </li>
  <li>
   Methodical problem-solving skills
  </li>
  <li>
   Good verbal and written communication skills, both face-to-face and remotely, with people for whom English is not their first language
  </li>
  <li>
   Able to work from customer premises and able to work remotely with internal teams
  </li>
  <li>
   Able to assimilate technical information quickly and apply it to a given situation
  </li>
  <li>
   Shows initiative and is able to make appropriate decisions
  </li>
  <li>
   Good planning and organizational skills &ndash; able to multitask
  </li>
  <li>
   Commitment to achieve the required goals
  </li>
  <li>
   Team worker
  </li>
  <li>
   Able to build relationships with customers, identifying and focusing on their needs
  </li>
  <li>
   Commercial awareness
  </li>
  <li>
   Works well under pressure
  </li>
  <li>
   Able to work to job standards and process requirements, and drive for quality
  </li>
  <li>
   Ability to work individually with little supervision, but flag up issues promptly
  </li>
  <li>
   Able to work to meet deadlines
  </li>
  <li>
   Ability to pick up new technologies and products quickly
  </li>
 </ul>
 <p>
  <strong>
   Special Features
  </strong>
 </p>
 <p>
  Able and willing to freely travel within Turkey
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Accessibility
  </strong>
 </p>
 <p>
  Mavenir is committed to working with and providing reasonable accommodation to individuals with physical and mental disabilities. If you require any assistance, please state in your application or contact your recruiter.
 </p>
 <p>
  Mavenir is an Equal Employment Opportunity (EEO) employer and welcomes qualified applicants from around the world, regardless of their ethnicity, gender, religion, nationality, age, disability, or other legally protected status.
 </p>
</div>


Customer Support Engineer

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