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store manager

Majid Al Futtaim

<div>
 
 
 BUSINESS INTRODUCTION
 
 
 
 Majid Al Futtaim Holding is the leading shopping mall, retail, communities, entertainment developer and operator in the Middle East, North Africa, and Central Asia regions. With over 48,000 people, revenues of over US$ 11 Billion, and operations in 18 countries. Some of the iconic brands we carry include Mall of the Emirates, Carrefour, All Saints, Lego, City Center, Abercrombie &amp; Fitch, &amp; Vox Cinemas. We believe in making Great Moments for Everyone, Every day.
 
 
 
 
 
 
 JOB TITLE
 
 
 
 Store Manager | Lifestyle | Operations
 
 
 
 
 
 
 ROLE SUMMARY
 
 
 
 The Assistant Store Manager supports the Store Manager in all aspects of day-to-day store operations including the achievement of sales targets and managing and developing the store teams in order to maximize profitability, maintain brand and company image, ensure operational compliance and offer an excellent customer experience. The role will deputize for the Store Managers in their absence for the daily operations of the store and its workforce in line with the overall business objectives.
 
 
 
 
 
 
 ROLE PROFILE
 
 
 <ul>
 <li>
 Lead The Team In Excellent Customer Service Standards and Enable the Fulfillment of Exceptional Customer Experiences Through a Clear Understanding of Company/Brand Cx Standards, Individual Customer Needs, And an Awareness of Current Trends
 </li>
 <li>
 Drive The Store Team to Deliver the Highest Levels of Customer Service At All Times
 </li>
 <li>
 Follow Up and Resolve All Customer Complaints In A Professional and Timely Manner, Escalating and Reporting To The Store Manager.
 </li>
 <li>
 Drive Sales And Take Initiative To Increase Sales And Business Improvement Through Keen Awareness of Set KPI Targets
 </li>
 <li>
 Manage And Implement All Sales Promotions And Brand Activities, Providing Communication To The Relevant Support Teams To Ensure Maximization Of Sale
 </li>
 <li>
 Ensure Smooth Store Operations In The Absence Of The Store Manager, Dealing With Any Potential Disruptions To the Business In A Timely Manner.
 </li>
 <li>
 Implement, Manage And Maintain Compliance To Company Policies And Guidelines To Minimize Stock Loss And Damage
 </li>
 <li>
 Liaise With The Excellence And Compliance Team In Order To Prepare And Implement Stock Counts As Per Company Policy.
 </li>
 </ul>
 
 
 
 
 
 REQUIREMENTS
 
 
 <ul>
 <li>
 Diploma - High School Certificate
 </li>
 <li>
 Qualification In Retail Related Field Is An Added Advantage
 </li>
 <li>
 Minimum 4-5 Years&rsquo; Industry Experience
 </li>
 <li>
 Excellent To Fluent English
 </li>
 <li>
 Must Be A Team Player
 </li>
 <li>
 Excellent Communication Skills
 </li>
 </ul>
 
 
 
 
 
 WHAT WE OFFER
 
 
 <ul>
 <li>
 At Majid Al Futtaim, we&rsquo;re on a mission to create great moments, to spread happiness, to build, experiences that stay in our memories for a lifetime. We&rsquo;re proud to say that over the past 27 years, we have built a reputation as a regional market leader in what we do. Join us!
 </li>
 <li>
 Work from any country in the world for 30 days a year.
 </li>
 <li>
 Work in a friendly environment, where everyone shares positive vibes and excited about our future.
 </li>
 <li>
 Work with over 50,000 diverse and talented colleagues, all guided by our Leadership Model.
 </li>
 </ul>
 
 
</div>

Store Manager

LETOILE Middle East

<div>
 
 
 About the Role
 
 
 
 The Store Manager serves as the heartbeat of our retail environment. This leader inspires a high-performing team, delivers exceptional customer experiences, and drives store success through operational excellence and passion for beauty. You set the tone for a welcoming, empowering space where customers feel confident exploring products and discovering their perfect self-care ritual.
 
 
 
 
 
 
 Key Responsibilities
 
 
 
 
 
 <ul>
 <li>
 Lead, mentor, and motivate a diverse team to exceed sales goals and deliver outstanding service
 </li>
 <li>
 Foster a client-focused culture with personalized consultations and product education
 </li>
 <li>
 Oversee daily store operations including scheduling, cash handling, visual merchandising, and inventory flow
 </li>
 <li>
 Analyze business performance and proactively execute strategies to maximize revenue and profitability
 </li>
 <li>
 Recruit, onboard, and develop team members through coaching and performance feedback
 </li>
 <li>
 Maintain brand standards for cleanliness, organization, and display aesthetics
 </li>
 <li>
 Ensure compliance with company policies, health regulations, and safety procedures
 </li>
 <li>
 Build strong community connections and support local marketing initiatives
 </li>
 </ul>
 
 
 
 
 
 Qualifications
 
 
 
 
 
 <ul>
 <li>
 2&ndash;4 years of retail leadership experience, preferably in beauty, cosmetics, or personal care environments
 </li>
 <li>
 Bachelor's Degree in a related field
 </li>
 <li>
 Strong sales acumen with a record of achieving KPIs and driving growth
 </li>
 <li>
 Excellent communication, coaching, and conflict-resolution skills
 </li>
 <li>
 Passion for beauty products, trends, and delivering personalized customer experiences
 </li>
 <li>
 Ability to lead in a fast-paced environment with strong organization and multitasking abilities
 </li>
 <li>
 Comfortable with POS systems, reporting tools, and basic business operations
 </li>
 <li>
 Flexible availability including evenings, weekends, and holidays
 </li>
 </ul>
 
 
 
 
 
 What Success Looks Like
 
 
 
 A thriving store full of confident team members, delighted customers, and a consistently polished, on-brand experience from entrance to checkout.
 
</div>

Chalhoub Group

<div>
 
 INSPIRE | EXHILARATE | DELIGHT
 
 
 
 For over seven decades, Chalhoub Group has been a partner and creator of luxury experiences in the Middle East. In its pursuit to excel as a hybrid luxury retailer, the Group has curated a portfolio of over 10 owned brands and strengthened its distribution and marketing expertise for over 400 international names across luxury fashion, beauty, jewellery, watches, eyewear, and art de vivre categories.
 
 
 Every step at Chalhoub Group is taken to build a future where luxury dreams become reality &mdash; bridging cultures and crafting memorable experiences for our consumers. Be it by constantly reinventing itself, committing to innovation, or embracing new technologies, the Group is shaping the future of luxury retail. It delivers seamless omnichannel experiences across more than 950 stores, online platforms, and mobile apps. Driving this innovation journey is The Greenhouse &mdash; the Group&rsquo;s innovation hub, incubator, and accelerator for startups and emerging businesses, regionally and globally.
 
 
 Chalhoub Group fosters a people-at-heart culture rooted in diversity, equity, and inclusion, and a workplace catalysed by forward thinking and future-proofing. Today, it brings together over 16,000 talented professionals across eight countries in the Middle East, with a presence in LATAM. Their collective efforts have earned the Group the Great Place to Work&reg; certification in several markets.
 
 
 Sustainability is at the core of the Group&rsquo;s strategy, guided by a clear commitment to people, partners, and the planet. Chalhoub Group is proud to be a member of the United Nations Global Compact, a signatory of the Women&rsquo;s Empowerment Principles, and to have pledged to reach Net Zero by 2040.
 
 
 
 What You'll Be Doing
 
 
 
 As a Store Manager for Guess in Doha Festival City Mall, you will be responsible for driving the store business. You will work towards achieving the store sales&rsquo; target, build a base of loyal VIP customers by recruiting and retaining them, manage the team and ensure full adherence to the brand&rsquo;s guidelines and store processes. Your responsibilities will include the following:
 
 
 <ul>
 <li>
 Lead by example and represent the brand by communicating its values and philosophy though all activities and interactions with customers and other team members.
 </li>
 <li>
 Define, execute and monitor the store action plan to achieve sales targets and KPIs.
 </li>
 <li>
 Manage the customer database to build strong relationship with customers and create future potential selling opportunities.
 </li>
 <li>
 Stay ahead of latest trends, products and competitors and share feedback with relevant stakeholders in the back-office team.
 </li>
 <li>
 Leverage all type of point of sales online and offline.
 </li>
 <li>
 Provide a clear vision to the team about the business and store&rsquo;s vision and key directions.
 </li>
 <li>
 Identify, recruit, develop and retain strong talents.
 </li>
 <li>
 Create a positive work environment based on trust, respect and fairness and be the voice of the employees when needed by sharing any of their feedback, challenges and concerns with the leadership and HR teams.
 </li>
 <li>
 Act as a coach for the team members and promote growth mindset by leveraging the Group&rsquo;s available learning tools and platforms an constantly monitor the team&rsquo;s development plans and professional growth.
 </li>
 <li>
 Ensure performance improvement plans are discussed and documented in a transparent manner.
 </li>
 <li>
 Develop the omnichannel mindset among the team by constantly promoting the different touchpoints of the customer experience (physical and digital), the clienteling approach and techniques with a focus on VIPs, leveraging customer data to proactively catering to their needs and preferences, the brand&rsquo;s ecommerce business including different activities, offerings, activations, etc.
 </li>
 <li>
 Recruit new clients and convert them into loyal VIP customers by providing them with an excellent experience and constantly networking with them.
 </li>
 <li>
 Ensure all sales and operational policies and procedures are followed and maintained in the store.
 </li>
 <li>
 Ensure e-commerce orders are prepared and processed within the set SLAs in terms of me and quality and no fulfillment action is pending in the store.
 </li>
 <li>
 Leverage available technology tools when available to support customer experience in and outside of store (Clienteling app, OMS, Business Whatsapp, etc.) and ensure the team is well versed with it or overwise trained on it.
 </li>
 <li>
 Ensure all operating standards are followed from stock replenishment to organizing displays as per the brand&rsquo;s VM guidelines.
 </li>
 <li>
 Ensure that all processes are compliant with legal, safety, security, retail store operations and HR guidelines, work closely with relevant teams to constantly improve them and escalate any issues or concerns for prompt action.
 </li>
 <li>
 Ensure a healthy floor coverage by analyzing historical traffic data and anticipating peak hours.
 
 
 </li>
 </ul>
 
 What You&rsquo;ll Need To Succeed
 
 
 
 <ul>
 <li>
 You are an Arabic speaker.
 </li>
 <li>
 You have a proven experience in store or retail management (luxury or premium retail is a plus), as well as stock analysis.
 </li>
 <li>
 You are self-motivated and have the ability to drive results and people development.
 </li>
 <li>
 Your possess strong leadership skills.
 </li>
 <li>
 You possess a commercial acumen with a customer-first mindset.
 </li>
 <li>
 You have a solid understanding of reading and acting on store data/metrics.
 
 
 </li>
 </ul>
 
 What We Can Offer You
 
 
 
 With us, you will turn your aspirations into reality. We will help shape your journey through enriching experiences, learning and development opportunities and exposure to different assignments within your role or through internal mobility. Our Group offers diverse career paths for those who are extraordinary, every day.
 
 
 We recognise the value that you bring, and we strive to provide a competitive benefits package which includes health care, child education contribution, remote and flexible working policies as well as exclusive employee discounts.
 
 
 
 We Invite All Applicants to Apply
 
 
 
 It Takes Diversity Of Thought, Culture, Background, Differing Abilities and Perspectives to truly Inspire, Exhilarate and Delight our customers. At Chalhoub Group, we are committed to inclusion and diversity.
 
 
 We welcome all applicants to apply and be part of our exciting future. We ensure equal opportunity for all our applicants without regard to gender, age, race, religion, national origin or disability status.
</div>

Store Manager - Guess, Doha Festival City

Sephora

<div>Job ID: 197205 
Location Name: [[filter8]] 
Address: [[filter11]], [[filter10]], [[filter9]] [[postalcode]], Qatar (QA) 
Job Type: Full Time 
Position Type (Regular/Temporary): Regular 
Job Function: [[filter14]] 
Is This Position Eligible for Remote? : [[req_remoteeligible]] 
MISSION: To ensure the delivery of exceptional operational and commercial standards throughout the store, with focus on providing an elevated customer experience. The Store Director needs to ensure compliance in all areas of operational activity and drive sales and profitability through the performance and development of the Management team, whilst managing within agreed budgets. 
Responsibilities
Client Experience<ul><li>Embody Sephora Attitude and set an example in front of the team.</li><li>Provide support to the team in difficult situations ensuring client&rsquo;s satisfaction.
</li><li>Provide extensive coaching and training to assist the team in meeting all commercial and operational KPI&rsquo;s.</li><li>Take over floor leadership segments and ensure the floor is always managed and covered.</li><li>Energize and motivate the team through effective floor management to guarantee an addictive experience for our clients.</li><li>Use suitable tools (Love Meter and CEE) for analyzing overall satisfaction and propose action plans to enhance the customer experience.</li><li>Inspire the team to use digital tools to deliver a customized service.</li><li>Work in partnership with the Training Department and coach the team to offer our Beauty Services to maximize client satisfaction.</li><li>Embolden team to use digital (Happy App) to deliver a customized service; responsible for daily follow up
</li><li>Build a strong relationship with Brand Supervisors and follow up on Brand BCs.</li><li>Lead your Management team to create a positive and energetic shopping experience to enable achievements in all commercial KPI&rsquo;s.
</li><li>Provide support for the head of operations in analyzing results and proposing action plans in order to enhance client experience and drive all related KPI&rsquo;s.</li><li>Provide support for the management team by maintaining and enforcing quality customer service and resolving customer service complaints.</li></ul> 
Sales
<ul><li>Implement retail priorities and inspire commercial success.</li><li>Lead the management team to create a positive and exciting work environment through effective floor management while ensuring that targets are met.</li><li>Inspire your Services Manager to create a playful and educational experience while ensuring services targets are met.</li><li>Reinforce sales policies and techniques established at the Sephora University with all team members.</li><li>Balance and drive the sales target among selective, exclusive and Sephora Collection.</li><li>Provide support for the Store Head of Operations in analyzing sales results and proposing action plans to achieve set target.</li><li>Create disruptive internal competitions to motivate the team and boost the achievements.</li></ul> 
Operations<ul><li>Optimize and oversee operations with the Operations Manager to ensure efficiency and that the store is compliant with company policies and operational guideline.</li><li>Inspire the management team to enforce the policies and procedures referring to products, testers, prices, merchandising and other partners (Brands, helpers, security).</li><li>In collaboration with the operation manager the stores projection of an excellent image through cleanliness and product restocking.</li><li>Together with the Category Managers, encourage the team to apply and follow established policies and procedures regarding store operations.
</li><li>Accurately monitor stock availability and report low stock to the Operation Manager to avoid OOS situations.</li><li>Work with the Operations Manager to ensure that VM, merchandising quality, animation and marketing standards are met.
</li><li>Provide Support to the relevant head office department in providing feedback and analyzing data on all operational aspects.</li></ul> 
Business<ul><li>Provide support to the Head of Retail with knowledge of the market conditions, competition, client needs, etc.</li><li>Provides leadership and management to the store organization that mirrors the vision and strategic direction of Sephora.
</li><li>Establish monthly reports including competitors' activities.</li><li>Analyze all relevant KPIs and propose action plans for improvement and forecast future performance
</li></ul><div>- Develop and propose short- and long-term strategies to drive top and bottom line/brands sales.</div><ul><li>Proactively provide the HO and CATMAN with product recommendations and qualitative feedback based on local knowledge about the market and client needs.</li><li>Put in place action plans to boost business and maximize product performance, leveraging visual merchandising, training, monthly trends and operational knowledge.
</li><li>Propose Plan, implement and oversee in-store promotional events or displays.</li><li>Following trends and perform market visits and analyses to understand the local market and work to determine business growth opportunities.</li><li>With your team of Managers ensure all Contribute to the Business reports as required to form a comprehensive picture of the business.
</li><li>Network with other stores and head office departments and take on area responsibilities</li><li>Network and build relationships with the different departments in Sephora HO and take on area responsibilities.</li><li>Manage the store&rsquo;s P&amp;Ls.</li><li>Propose innovative ideas and opportunities to Head of Operations.</li></ul> 
People<ul><li>Motivate and develop the Management and store team through daily coaching / observations</li><li>Communicate and inspire the team on business strategy, vision and relevant information through animate briefings, coaching's and trainings.</li><li>Increase the team confidence and motivation by praise and feedback for their performance.</li><li>Identify, engage in recruiting and develop talents and secure succession plans in collaboration with the Head of Operations.</li><li>Ensure the team is attending training and follow up is done after the training is attended.</li><li>Ensure the team is using Axonify as E-learning tool; daily follow up on average training frequency for each team member.</li><li>Ensure an addictive beauty experience through performing monthly assessments.
</li><li>Facilitate team monthly meetings with the Customer Experience Manager and Operations Manager to analyze and discuss their performance.</li><li>Be accountable for the PCR and PIP process of the entire team and assist your managers where necessary.
</li><li>Over see the annual leave of the team according to business needs.</li></ul> 
Know How<ul><li>Project an exceptional image and body language in accordance with the guidelines set by Sephora.</li><li>Keep up-to-date on trends and products.</li><li>Inspire, mentor and coach the team.</li></ul> 
Relationships 
Internal Relationships<ul><li>Store team (Store Manager/Director, Supervisor, Beauty Consultants), Head of Retail and Head office teams.</li></ul> 
External Relationships<ul><li>Suppliers, Brand promoters/managers/trainers, Security, Cleaning team.</li></ul> 
Job Holder Profile<div> 
</div>Training Knowledge
<ul><li>Advanced Product Knowledge.</li><li>Intermediate knowledge on health and safety procedures.</li></ul> 
Experience<ul><li>Proven successful role in managing.</li><li>Minimum 7 to 8 years&rsquo; experience in store management.</li><li>Bachelor's degree.</li></ul> 
Languages<ul><li>English &ndash; advanced level for OGCC and intermediate for KSA.</li><li>Arabic is a plus in OGCC and mandatory for KSA.</li></ul> 
Competencies<ul><li>Digital orientation/analytical skills/business acumen.</li><li>Excellent communication skills.</li><li>Intermediate MS Office skills.</li><li>Ability to deal with Ambiguity.</li><li>Commercial &amp; Financial awareness.</li></ul>
.</div>

Store Director

Delivery Hero

<div>Company Description 
talabat is part of the Delivery Hero Group, the world&rsquo;s pioneering local delivery platform, our mission is to deliver an amazing experience&mdash;fast, easy, and to your door. We operate in over 70+ countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index. 
Job Description 
<ul><li>
Responsible for the operations of the store during his shift, in terms of end to -end operation: managing staff , Ordering, Inbound receiving, stocking, Pick and pack orders.</li><li>
 Assists Store supervisor to manage all store operations (i.e. selecting people, scheduling shifts, routine and preventive maintenance, &hellip;)</li><li>
 Assists Store supervisor for Ordering / Store replenishment: by Ensure proper stock in stores (No OOS or OVS) and help to assessing the inventory and issuing orders based on the input and assessment of demand planner plus physical stock assessment</li><li>
 Inventory management: Support Store supervisor by Ensuring effective stock control function and practices. Support Implementation of inventory process to ensure adequate stock levels and accurate inventory by conducting Store Stock take &amp;amp; Cycle count based on the agreed schedule</li><li>
Inbound receiving: During his shift , to ensure Accurate receiving of orders as per policies &amp;amp; SOP</li><li>
Outbound: During his shift , to ensure Efficient and accurate picking and packing of customer orders, as per SOP</li><li>
Support Store supervisor by monitoring fulfillment processes and recommend improvements to increase productivity and profits.</li><li>
Help Store supervisor by Ensuring implementation of actions pertinent to store-related shrinkages</li><li>
Supervising the effective implementation of hygiene, sanitation, security and safety standards, as well as service level standards and ensuring a high level customer service both internally and externally during his shift</li><li>
 Discussing with the Store supervisor all issues/problems and propose solutions</li><li>
You have at least 3-5 years of experience in supermarket or restaurant</li><li>
 You are someone energized by the unknown and look forward to learning each day on the job.</li><li>
 Good communication skills, and always like to be hands-on with several tools.</li><li>
 Additionally, you have robust interpersonal and intercultural skills.</li><li>
 Language skills: Fluent English and Arabic would be highly advantageous.</li></ul></div>

Assistant Store Supervisor

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