store operations manager

Siwtech Solutions

Job PurposeManage multiple ecommerce stores, handle product listings, oversee orders, support customers, and coordinate with marketing and SEO teams to drive sales growth.Key Responsibilities1. Product Research &amp; Selection<ul><li>Identify trending, high-demand products suitable for online sales.</li><li>Evaluate competitor pricing, margins, and market demand.</li><li>Prepare product sheets with titles, descriptions, images, and videos.</li><li>Source products through suppliers and manage supplier coordination for fulfillment.</li></ul>2. Product Listing &amp; Store Optimization<ul><li>Add new products with accurate descriptions, images, and variations.</li><li>Maintain categories, homepage banners, discount offers, and inventory status.</li><li>Improve product pages for conversion and SEO basics.</li></ul>3. Order Processing &amp; Fulfillment Management<ul><li>Confirm COD orders via WhatsApp or call.</li><li>Coordinate shipments with courier partners.</li><li>Track deliveries, resolve delays, and manage returns.</li><li>Work with suppliers to ensure timely fulfillment and smooth delivery flow.</li></ul>4. Customer Support<ul><li>Respond to messages on WhatsApp, Facebook, TikTok, and email.</li><li>Handle pre-sales and post-sales questions.</li><li>Provide order tracking and issue resolution.</li></ul>5. Coordination With SEO &amp; Marketing<ul><li>Work with SEO specialist to improve ranking and organic traffic.</li><li>Assist Ads Manager with product ideas, content requirements, and landing pages.</li><li>Monitor marketing results and share insights.</li></ul>6. Reporting &amp; Admin<ul><li>Prepare daily/weekly reports on:</li><li>Orders</li><li>Sales</li><li>Best sellers</li><li>Supplier issues</li><li>Inventory and logistics</li><li>Suggest improvements based on analytics.</li></ul>Required Skills &amp; Experience<ul><li>Experience managing Shopify, WooCommerce, or similar platforms.</li><li>Strong understanding of online product research.</li><li>Good knowledge of ecommerce operations and supplier coordination.</li><li>Confident in customer communication (messages + calls).</li><li>Basic Canva skills for product creatives (preferred).</li><li>Familiar with Pakistan&rsquo;s COD couriers (Trax, Leopard, M&amp;P, CallCourier).</li></ul>Soft Skills<ul><li>Organized and detail-oriented</li><li>Fast learner with ownership mindset</li><li>Problem solver</li><li>Able to manage multiple stores simultaneously</li><li>Strong communication and reporting skills</li></ul>Performance KPIs<ul><li>Quality and accuracy of product listings</li><li>Order processing speed</li><li>Customer satisfaction</li><li>Smooth fulfillment coordination</li><li>Increase in sales and repeat orders</li><li>Reduction in order cancellations</li></ul>Monthly Expectations<ul><li>Upload 50&ndash;100 optimized products</li><li>Same-day order confirmation and processing</li><li>Customer response time within 15 minutes (business hours)</li><li>Maintain stable supplier communication</li><li>Continuous improvements in store performance</li></ul>Job Type: Full-timePay: Rs35,000.00 - Rs50,000.00 per monthApplication Question(s):<ul><li>1. Can you explain your experience managing ecommerce stores?</li></ul>Work Location: On the road

Ecommerce Store Operations Manager

BoF Careers

<div>
 
 Overview
 
 
 
 MONCLER is looking for a Store Operations Manager in Istanbul Airport.
 
 
 
 Your Impact
 
 
 
 The Store Operations Manager, as custodian of store's assets, is accountable for leading all business support activities and processes, always ensuring effective and timely execution.
 
 
 The Store Operations Manager, managing and coaching a dedicated team with energy and professionalism, enables the sales team to maximize store performances and provide excellent client service.
 
 
 
 Responsibilities And Tasks
 
 
 
 <ul>
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 Drive operational excellence being accountable for efficiency and accuracy of day-to-day Back of House procedures and processes
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 Guarantee proper organization and accessibility of merchandise in the Stock Room in accordance with Moncler directives and procedures
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 Plan, undertake and be accountable for all aspects of inventory operations, monitoring loss-prevention and inventory discrepancies.
 </li>
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 Ensure the implementation and execution of after sales service procedures striving for excellent results
 </li>
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 Be the point of contact with regard to transfers in and out.
 </li>
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 Have full ownership of cash/card handling and client data procedures; ensure correct data collection to strengthen relationships with Clients.
 </li>
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 Collect all data needed to have a clear understanding of all operations policies and procedures, in preparation to train colleagues and new hires.
 
 
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 </ul>
 
 Qualifications
 
 
 
 <ul>
 <li>
 Requirements:
 </li>
 <ul>
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 5 Years previous experience in managerial roles, in structured Fashion Luxury/Retail Companies (International Companies preferred);
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 Degree with specialization in Retail/Hospitality Management is a plus;
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 Willingness to relocate and evolve in the organization;
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 Proven background in staff recruitment and development;
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 Proven excellent client service and stock management skills;
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 Fluency in Turkish and good level in English, while another language is a plus;
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 Digitally aware. Deep knowledge of MS Office and proven experience in clienteling, payments and warehouse management systems and tools.
 
 </li>
 </ul>
 </ul>
 " Moncler is an equal opportunity employer, which means we do not discriminate on the basis of Ethnic origin, Skin color , Religion, Civil status, Age, Nationality, Ancestry, any form of disability or neurodivergence, medical condition, Gender, Gender Identity or Expression, Sexual Orientation. We celebrate diversity and are committed to creating an inclusive environment for all employees."
</div>

Moncler Store Operations Manager - Istanbul Airport F/M

Majid Al Futtaim

<div>
 
 JOB TITLE
 
 
 
 Store Manager | Majid Al Futtaim LifeStyle | Operations
 
 
 
 Role Summary
 
 
 
 The Store Manager is responsible for achievement of sales targets, managing and developing the store teams in order to maximize profitability, maintain brand and Company image, ensure operational compliance and offer an excellent customer experience. The role is fully accountable for the daily operations of the store and its workforce in line with the overall business objectives at Majid Al Futtaim Lifestyle.
 
 
 
 ROLE PROFILE
 
 
 
 <ul>
 <li>
 Ensure that the highest levels of customer service are delivered by the entire store team at all times.
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 Create innovative approaches to attract new customers, expand store traffic, and enhance profitability.
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 Track brand performance, reviewing stock levels and monitoring best sellers and slow-moving stock in order to generate ideas and action plans to increase overall sales.
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 Overall accountability for compliance of subordinates with established company policies, procedures and standards, including, but not limited to, keeping of funds and properties, personnel practices, security, sales and record keeping procedures
 </li>
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 Coach, train and mentor the store teams to enhance customer service levels through brand/product knowledge and overall understanding of retail.
 </li>
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 Ensure all Company Health &amp; Safety, Security and Compliance policies are adhered to, raising any concerns to the Excellence and Compliance team in a timely manner.
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 Plan, organize and execute in-store processes including cash intake and cash handling, stockroom and stock-take administration management.
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 Provide critical analytical feedback to the Operations, Buying and Planning Departments in relation to product, ranging, pricing, competitive activities and opportunities.
 
 
 </li>
 </ul>
 
 Requirements
 
 
 
 <ul>
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 4 &ndash; 5 years&rsquo; industry experience with Managerial Background experience
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 A proven record of maximizing business performance
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 Good understanding of main customer segments and helps team to understand them.
 </li>
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 Identifies critical paths and proactively convenes the right stakeholder to ensure timely decisions are made.
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 Makes hard decisions, knows when to make a call versus delegating upwards
 </li>
 </ul>
</div>

Store Manager

<div>
 
 JOB TITLE
 
 
 
 Store Manager | MAF Retail | Hypermarket Oman
 
 
 
 Role Summary
 
 
 
 Store Manager is responsible for ensuring flawless execution of the assigned tasks within the store,as well as driving the retail operations to maximize sales, profitability, stock management. Responsible for delivering best in class customer experience (NPS) and business growth. Store Manager also drives people development by securing second line leaders to manage the retail operations, engage and retain the workforce within the store.
 
 
 
 ROLE PROFILE
 
 
 
 <ul>
 <li>
 Resource availability to serve the customers and to match the customer flow in the store.
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 Train, develop teams to meet the customer requirements.
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 Skill development to face future challenges.
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 Overall health &amp; safety.
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 Team engagement &amp; retention (OHI).
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 Meet, interact with customer to know their preferences to enhance their experience (NPS).
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 Focus groups ton enhance customer experience.
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 Stock, Shrinkage and Waste management (Business cycle).
 
 
 </li>
 </ul>
 
 Requirements
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s Degree in Business Administration.
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 8+ years relevant experience in a similar role, 5+ years in a Retail Business.
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 Excellent interpersonal and communication skills.
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 Strong people and negotiation skills - capable to easily build relationships across all levels.
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 Leadership skills.
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 Strong and pragmatic problem solving coupled with analytical capabilities.
 
 
 </li>
 </ul>
 
 What We Offer
 
 
 
 <ul>
 <li>
 At Majid Al Futtaim, we&rsquo;re on a mission to create great moments, to spread happiness, to build, experiences that stay in our memories for a lifetime. We&rsquo;re proud to say that over the past 27 years, we have built a reputation as a regional market leader in what we do. Join us!
 </li>
 <li>
 Work in a friendly environment, where everyone shares positive vibes and excited about our future.
 </li>
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 Work with over 45,000 diverse and talented colleagues, all guided by our Leadership Model.
 </li>
 </ul>
</div>

<div>
 
 
 JOB TITLE
 
 
 
 Store Manager | MAF Retail | Hypermarket Kuwait
 
 
 
 
 
 
 ROLE SUMMARY
 
 
 
 Store Manager is responsible for ensuring flawless execution of the assigned tasks within the store, as well as driving the retail operations to maximize sales, profitability, stock management. Responsible for delivering best in class customer experience (NPS) and business growth. Store Manager also drives people development by securing second line leaders to manage the retail operations, engage (OHI) and retain the workforce within the store.
 
 
 
 
 
 
 ROLE PROFILE
 
 
 <ul>
 <li>
 Resource availability to serve the customers and to match the customer flow in the store
 </li>
 <li>
 Train, develop teams to meet the customer requirements
 </li>
 <li>
 Meet, interact with customer to know their preferences to enhance their experience (NPS).
 </li>
 <li>
 Focus groups to enhance customer experience.
 </li>
 <li>
 Flawless execution of services (Marketing, Human capital, Digital etc.,) needs in the store.
 </li>
 <li>
 Stock, Shrinkage and Waste management (Business cycle).
 </li>
 <li>
 Implement promotion on DAY ONE &ndash; no out of stock during promotion.
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 Overall store maintenance (progressive maintenance and proper asset management).
 </li>
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 Order fulfillment and management - parameters on orders should be done correctly in the system, check in-complete orders online, on-time delivery.
 </li>
 </ul>
 
 
 REQUIREMENTS
 
 
 <ul>
 <li>
 Bachelor&rsquo;s Degree in Business Administration.
 </li>
 <li>
 Master&rsquo;s Degree in in Business Administration is preferred.
 </li>
 <li>
 3+ years in hypermarket experience.
 </li>
 <li>
 Excellent interpersonal and communication skills.
 </li>
 </ul>
 
 
 
 
 
 WHAT WE OFFER
 
 
 <ul>
 <li>
 At Majid Al Futtaim, we&rsquo;re on a mission to create great moments, to spread happiness, to build, experiences that stay in our memories for a lifetime. We&rsquo;re proud to say that over the past 27 years, we have built a reputation as a regional market leader in what we do. Join us!
 </li>
 <li>
 Work in a friendly environment, where everyone shares positive vibes and excited about our future.
 </li>
 <li>
 Work with over 45,000 diverse and talented colleagues, all guided by our Leadership Model.
 </li>
 </ul>
 
 
</div>

Store Manager - Kuwait

BDS Retail

Job Title : Store Manager &ndash; Titan World (Franchise Store)Location : Bankmore, Dhanbad, Jharkhand, IndiaJob Summary :-We are looking for a motivated, experienced, and customer-oriented Store Manager to lead our Titan World franchise store at Bankmore, Dhanbad. The Store Manager will be responsible for the overall operations of the store &mdash; achieving sales targets, ensuring excellent customer experience, managing inventory and staff, and maintaining store standards according to the brand policies of Titan.Key Responsibilities :-<ul><li>Oversee the daily operations of the store, ensuring smooth functioning of sales floor, billing, customer service, and store maintenance.</li><li>Drive store sales and revenue &mdash; set sales targets, monitor performance, analyze sales data/trends, and implement strategies to achieve or exceed targets.</li><li>Manage inventory: monitor stock levels, coordinate with suppliers/central warehouse / head office for timely replenishment, ensure store is adequately stocked, manage stock rotation and shrinkage prevention.</li><li>Ensure the store is always well-presented: maintain cleanliness and organization of store, ensure proper visual merchandising and attractive product displays in line with brand standards.</li><li>Recruit, train, supervise, and motivate store staff (sales associates, cashiers, support staff, etc.). Manage staff scheduling, performance evaluation, and day-to-day guidance.</li><li>Provide outstanding customer service: handle customer enquiries, offer product information, resolve complaints or issues professionally and promptly, ensuring customer satisfaction and brand loyalty.</li><li>Manage store finances and administrative tasks: oversee billing, cash/Credit-card/POS operations, maintain records, prepare sales and performance reports, manage controllable costs and store profitability.</li><li>Coordinate with head office / regional management for marketing, promotions, brand campaigns, new launches, offers, and compliance with company policies.</li></ul>Required Qualifications &amp; Skills :-<ul><li>Proven experience in retail store management &mdash; ideally 3-5 years (or more) in a fashion/lifestyle/watches / jewellery retail environment. (Apna)</li><li>Strong leadership and team-management skills; ability to recruit, train, and motivate staff; good people management and interpersonal skills. (Indeed)</li><li>Excellent communication skills (Hindi and English preferred), with a customer-first mindset and strong orientation toward service. (Indeed)</li><li>Good understanding of retail operations, inventory management, visual merchandising, billing/POS systems, store administration, and sales-driven environment. (iimjobs.com)</li><li>Ability to analyse sales data and make informed business decisions &mdash; target setting, sales forecasting, cost control, and profitability management. (Indeed)</li><li>Flexibility to work during weekends / holidays / festival periods / extended hours, as retail store demands. (iimjobs.com)</li></ul>Desired / Preferred Attributes ;-<ul><li>Experience in premium retail / jewellery / watches / accessories business (similar to Titan) will be a plus.</li><li>Good presentation sense and understanding of visual merchandising, brand aesthetics, product display, etc.</li><li>Customer-centric attitude and ability to build long-term customer relationships &mdash; repeat business, loyalty.</li><li>Local or regional knowledge &mdash; understanding of Dhanbad / Jharkhand market, customer preferences, festival/season trends.</li></ul>What We Offer (or What Candidate Should Expect)<ul><li>Opportunity to manage a premium retail store under a reputed brand (Titan) &mdash; with responsibility and autonomy</li><li>Opportunity for growth based on store performance, staff management, and leadership capabilities</li><li>Incentives/Bonuses linked to achieving sales and profitability targets (depending on franchise / company policy)</li></ul>Job Types: Full-time, PermanentBenefits:<ul><li>Health insurance</li><li>Paid sick time</li><li>Provident Fund</li></ul>Work Location: In person

Showroom Manager

Reliance Retail

<div>
 
 Job Role -
 
 
 
 
 Store Operations
 
 
 
 Set and agree on store performance targets with Ops Manager
 
 
 To be accountable for all aspects of the commercial operation of store by managing the performance of store teams to deliver agreed business targets.
 
 
 To ensure that the Store is always merchandised to the Companys desired standard and that, with liaison with the Ops Manager and Merchandise Team.
 
 
 Develop and arrange promotional material and in-store displays.
 
 
 Undertake store activities such as managing store budgets and updating financial records.
 
 
 Prepare detailed reports on buying trends, customer requirements, and profits.
 
 
 To ensure the Store has the correct levels of stock and that replenishment orders are placed, in close liaison with the Retail Ops Manager and Merchandise Team.
 
 
 Responsible for maintaining the Inventory levels at the store and controlling Shrinkage as per Company Standards.
 
 
 
 Customer
 
 
 
 Deliver excellent service to ensure high levels of customer satisfaction.
 
 
 Respond to customer complaints and concerns in a professional manner.
 
 
 To increase the shop customer base by consistently delivering impeccable customer service.
 
 
 Promote cross branding for customers to increase the portfolio for them
 
 
 Create business strategies to attract new customers, expand store traffic, and enhance profitability.
 
 
 
 People
 
 
 
 Hire, train, and oversee new staff.
 
 
 Support the employee onboarding process at the time of new joinee
 
 
 Handhold the new joinee at the store by assigning buddy and also providing them with in- store training
 
 
 Motivate the sales team to meet sales objectives by training and mentoring staff. Regular review and feedback to be shared to ensure they are groomed well and are high on performance.
 
 
 Ensure store compliance with health and safety regulations.
 
 
 Responsible for store expense management, store budgets, inventory control increase sales throughout the year and achieve set financial targets.
 
 
 Ensure store and staff presentation and standards are in line with the brand requirements
 
 
 Processes
 
 
 Ensure store processes are clearly defined and communicated to teams and are followed at all the times.
 
 
 Support store audits as per schedule.
 
 
 
 Desired Skills &amp; Abilities
 
 
 
 High on Empathy
 
 
 Strong leadership skills with ability to coach - effectively teach/develop others to next level.
 
 
 Good energy levels - with ability to be involved in multiple tasks and ability to juggle.
 
 
 Good analytical skills.
 
 
 Effective listening and communications skills simplify communication with ability to put the point across the board.
 
 
 Superior understanding of Indian retailing and global trends.
 
 
 Good communication and interpersonal skills - understand customer needs
 
 
 Good at relationship building - conversion to sales
 
 
 Ability to follow brand and store guidelines
 
 
 Good operations experience receiving stock, inventory keeping, cash handling etc
 
 
 
 Education &amp; Experience Required
 
 
 
 Qualified graduate
 
 
 Minimum 8 to 14 yrs. Previous proven Store Manager experience in high fashion retail.
 
 
 Ability to understand and handle aspects of retail operational and merchandising - from the delivery of stock to the final sale of the product. Should be able to share multiple instances of Customer Delight and strong one-to-one relationship building.
 
 
 Ability to manage and develop a positive and productive team. Previous experience conducting staff appraisals/dealing with staff issues effectively and nurture their growth within the organization.
 
 
 Motivational leadership skills. Must be highly motivated and committed with a can do attitude
 
 
 thrives on the demands of a busy boutique with enthusiasm, high energy levels and a determination to deliver top class sales from his/her team. Is an inspiring leader.
 
 
 Self-starter.
 
 
 Exceptional communicator and good at interpersonal skills.
</div>

Store Manager - Azorte (Rajasthan)

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