store operations manager

iSTYLE Oman

<div>
 
 Job Title
 
 
 
 
 Retail Store Manager
 
 
 
 
 Job Scope
 
 
 
 The Retail Store Manager is accountable for managing the daily store activities from administrative and operational to offering the best customer experience. S/He manages the team towards driving sales, optimizing stock performance and ensuring a proper level of training and knowledge in the store.
 
 
 
 Main Duties And Responsibilities
 
 
 
 Technical and Operations
 
 
 <ul>
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 Define, develop and implement the store operational plan as per communicated objectives aiming at exceeding sales objectives
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 Establish sales budgets and targets, cascade to the team and ensure individual and store targets are met
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 Apply the Apple planogram
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 Lead and manage the daily store operational activities to deliver the highest standards of customer service and maximize sales and profitability in line with company&rsquo;s objectives
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 Follow up on the appearance and maintenance of the store and staff to meet Apple guidelines and evaluate audit/mystery shopper reports for improvements
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 Ensure a proper storage, tracking and control of inventory and follow up on the merchandising and replenishment of the store while reporting any inventory related issue/opportunity to the Retail Manager
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 Optimize the floor coverage and prepare schedules while accounting for vacation plans and days off
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 Develop and maintain good working relationships with customers and back office departments securing a smooth flow of operations
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 Ensure the cash management policy and all other policies/procedures are implemented in the store and that cash registers are accurately reconciled
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 Attend to operational problems namely customer complaints, in coordination with the back office, to ensure an uninterrupted operation and achieve customer satisfaction
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 Conduct periodic market studies and exchange best practices and recommendations with the Retail Manager and other Store
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 Managers on a regular basis
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 Prepare and issue periodic reports on store performance and other metrics supporting operational decisions
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 Work closely with the HR Department on staffing needs and training plans
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 Ensure that the company&rsquo;s policies and procedures are implemented/applicable at all times
 
 
 
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 </ul>
 Talent Development
 
 
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 Lead and coach the team cultivating empowerment and ownership
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 Develop capabilities and secure a solid succession plan
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 Conduct regular performance reviews, identify training needs and oversee development plans.
 
 
 
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 </ul>
 
 Position Requirements
 
 
 
 
 Education
 
 
 
 Bachelor&rsquo;s degree in Business Administration or any other related field.
 
 
 
 Experience
 
 
 
 At least 5 years of relevant experience.
 
 
</div>

Retail Store Manager

Apparel Group

<div>
 
 Position Objective
 
 
 
 Responsible for overseeing and managing the daily operations of the store, ensuring a seamless and positive shopping experience for customers, maintaining store standards, achieving financial targets and relaying feedback about customers and products to relevant role holders. This role requires a strong blend of leadership, organizational skills, and a deep understanding of the fashion retail market.
 
 
 
 Financial
 
 
 
 Key Responsibility:
 
 
 <ul>
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 To drive the store team to achieve the store target and store KPIs.
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 To ensure store shrinkage to be less than 0.2% of the cost of sale.
 
 
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 </ul>
 
 Process
 
 
 
 <ul>
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 To conduct regular financial and stock audits.
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 To regularly update track and communicate the store dashboard.
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 To maintain the VM standards in the store.
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 To maintain the employee records.(Leave Management, Passport, Performance and conduct History, roster management)
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 Oversee day-to-day store operations, including opening and closing procedures.
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 Set and achieve sales targets, monitor KPIs, and analyze sales performance to identify areas for improvement.
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 Conduct regular team meetings to communicate goals, performance expectations, and provide constructive feedback.
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 Implement and enforce company policies and procedures to ensure compliance.
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 Communicate regularly with higher management, providing updates on store performance, challenges, and opportunities.
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 Develop and implement action plans based on performance metrics to drive results.
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 Maintaining the back store operation and replenishment of the merchandise.
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 Implement and enforce security measures to prevent theft and ensure the safety of both customers and employees.
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 Recruit, train, and develop a high-performing sales team.
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 Monitor and manage store expenses, budgets, and financial goals.
 
 
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 </ul>
 
 Customer
 
 
 
 <ul>
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 To drive the store team to achieve club apparel, NPS and DSES goals.
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 To maintain a relationship with the mall management.
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 To effectively communicate with the office back-end team regarding store-related activities.
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 Address customer inquiries and concerns promptly, striving to exceed customer expectations.
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 To manage people in regards with performance and conduct of store employees.
 
 
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 </ul>
 
 Learning
 
 
 
 <ul>
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 To constantly upgrade the skills of self and team and create a pipeline of future store managers
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 Identifying the learning gaps of the team and creating a process to address the same.
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 Conduct training sessions for new hires and ongoing product knowledge sessions for the team.
 
 
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 </ul>
 
 Desired Experience
 
 
 
 The ideal Store Manager in a retail company should have 5+ years of progressive experience in customer centric role with strong management experience, leadership skills and problem-solving skills. Proven success in enhancing customer engagement, and achieving &amp; exceeding sales KPI targets for stores. A bachelor's degree in business administration, retail management, or a related field is often preferred.
</div>

Store Manager

talabat

<div>
 talabat is part of the Delivery Hero Group, the world&rsquo;s pioneering local delivery platform, our mission is to deliver an amazing experience&mdash;fast, easy, and to your door. We operate in over 70+ countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index.
 
 
 
 Job Description
 
 
 
 
 Role Summary
 
 
 
 We&rsquo;re looking for a Assistant Operations Manager to join the team and focus on growing our own Grocery Store &ldquo;tMart&rdquo;, which is the region&rsquo;s first cloud store concept offering 20-minute delivery of groceries at hypermarket prices. The service has expanded rapidly across Kuwait, UAE, Qatar, Jordan, Bahrain, Egypt, Oman and Iraq!
 
 
 
 What&rsquo;s On Your Plate?
 
 
 
 <ul>
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 Supporting the operations manager with full operations end to end (inventory management, pick-pack process, property/asset management, operational standards, expense control, maintenance related, deep-dives and special projects).
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 Lead the Store operations team members from store managers till the pickers.
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 Conduct a daily online call where KPIs are reviewed and new updates are shared.
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 Conduct weekly store visits, shop floor audits and ensure all stores are compliant legally and following the company SOPs.
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 Monitoring supervisors by ensuring they are accurately following the inventory. management processes, policies and proper execution of inventory management (stock-in and stock-out).
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 Responsible for shrink/expiry control and Quality focus (in terms of inventory no damaged poor fresh food quality; close to expiry).
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 Tracking order fulfillment, KPI, staff availability based on operational demands at all times.
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 Supporting colleagues and working with other teams such as maintenance, PRO, IT, logistics, SSC, marketing, commercial and demand planning teams as and when required.
 </li>
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 Problem solves or escalate property management issues with necessary stakeholders.
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 Fully competent on Microsoft office and other store staff tools.
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 Expense Control: Support and advise on potential ways to reduce expenses without jeopardizing operational efficiency.
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 Monitoring and supervising productivity, work standards and development of stores through weekly, monthly performance reviews and other initiatives.
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 Monitor on ground issues and escalate any major performance issues to department manager with proposed solution and action plan.
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 Stakeholder management and solution orientated.
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 Support with improving the financial and operational performance of the operation.
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 Execute action plans prepared by the department manager to address weak areas in need of improvement across stores.
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 Lead new store initiatives roll outs in terms of execution and follow up on execution.
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 Support with training and developmental programs for staff and support including but not limited to: helping POPS with any of the staff engagement requirements, training session with the support of POPS, training sessions for new system updates if needed, training and briefing sessions for special projects and pilots.
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 Reviewing and monitoring proper implementation and learning ways of how it can be improved i.e merchandising and space planning guidelines in stores.
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 Monitoring product range availability according to selected store product range and report/liaise with the commercial team.
 </li>
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 Supports with distribution and logistics for Store transfers, consumables distribution, Invoice collection.
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 
 What Did We Order?
 
 
 
 <ul>
 <li>
 Strong communication skills.
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 Hungry, Ambitious, Motivated person who is looking to grow using various tech tools/ excel skills in order to make improvements at store and team level from a data perspective.
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 Good Communication and interpersonal skills.
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 Fluent English language speaker.
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 Leadership skills and stakeholder management.
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 Problem solving skills mindset.
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 Root cause analysis and data analysis skills.
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 Execution skills.
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 Ownership over assigned responsibilities &amp; tasks.
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 </ul>
</div>

Assistant Manager Operations - tMart

Food Lion

<div>Category/Area of Expertise: Retail Operations 
Job Requisition: 507524 
Address: USA-VA-Richmond-2599 New Market Road
 
Store Code: Store 01440 Grocery (7223899)
 
 
Food Lion has been providing an easy, fresh and affordable shopping experience to the communities we serve since 1957. Today, our 82,000 associates serve more than 10 million customers a week across 10 Southeastern and Mid-Atlantic states. 
 
PRIMARY PURPOSE 
 
Responsible for retail store operations during the evening hours making decisions impacting store associates, 
merchandise quality and presentation and the level of service offered to our customers. Ensure conditions involving security, safety, and food safety are consistently maintained at the highest levels. 
 
DUTIES AND RESPONSIBILITIES 
 
<ul><li>Assist the Store Manager and Assistant Store Manager with the day-to-day operations of the entire store</li><li>Responsible for hiring, training, and developing associates</li><li>Manage performance through performance management, coaching, appraisal and disciplinary efforts</li><li>Maintain an atmosphere of enthusiastic customer awareness with primary emphasis on fast and easy customer service</li><li>Provide leadership and motivation within the store to promote a culture reflective of Food Lion's Guiding Principles, Core Values, Vision and Strategy</li><li>Ensure proper control of all store funds and company assets</li><li>Observe and correct all unsafe conditions that could cause associate or customer accidents</li><li>Observe and ensure compliance with company guidelines, policies, standard practices, security, safety, and food safety standards</li><li>Understand and use company tools such as; financial reports, average cost inventory system (ACIS), scheduling, productivity, ordering (CAO), and business information systems</li><li>Support the achievement of store budgeted financial and operating results</li><li>Maximize sales through excellent customer service and minimize shrink through proper utilization of Standard Practices to ensure that inventory and moneys are accounted for; provides coaching for associates to recognize and prevent losses</li><li>Ensure store conditions, customer service and satisfaction, product quality, freshness, availability, variety and execution of all policies and procedures</li><li>Ensure compliance with local, state and federal regulations</li><li>Ensure that staffing schedules across departments meet the business needs</li><li>Constant interaction with associates; ensure associates understand Food Lion's expectations and have the tools and training to be successful</li><li>Successfully complete Computer Based Training (CBT), Training Packet and Training Aid courses</li><li>Perform all other duties and projects as assigned&quot;</li></ul> 

QUALIFICATIONS 
 
<ul><li>High school graduate or equivalent</li><li>Department Manager or equivalent experience required</li><li>Strong understanding of store operations and total store merchandising techniques</li><li>Excellent interpersonal, customer service and communication skills</li><li>Excellent organizational skills and a demonstrated ability and willingness to learn multiple tasks and technical requirements of the job</li><li>Good judgment solving problems, making decisions, handling complaints, arbitrating disputes and resolving grievances&quot;</li><li>Desire and ability to lead and manage associates throughout multiple departments</li><li>Must meet minimum age requirements to perform specific job functions</li><li>Must be able to meet the physical requirements of the position, with or without reasonable accommodations</li><li>Must be accredited by the National Registry of Food Safety Professionals or similar accrediting organization as a &quot;Certified Food Safety Manager&quot; or will be required to attend company provided training and have the ability to achieve accreditation within the first 90 days of employment; Accreditation must be maintained</li></ul>
while employed in a position requiring accreditation&quot; 
 
PHYSICAL REQUIREMENTS 
 
<ul><li>Ability to use computers and other communication systems required to perform job functions</li><li>Ability to use hand held computers for orders, mark downs, scan outs, and inventory</li><li>Stand 100% of the time, frequently walking short distances</li><li>Ability to push or pull up to 2000 pounds using a pallet jack or float</li><li>Perform repetitive hand and arm motions</li><li>Bend and lift products weighing up to 15 lbs. continuously, 25 lbs. frequently, and approximately 100 lbs. on occasion</li><li>Be able to handle a variety of substances associated with cleaning and packaging materials, and household cleaners</li><li>Frequent reaching and grasping at waist level: occasionally above shoulder or below waist level</li><li>Meet established volume activity standards for the position</li><li>Tolerate working in extreme hot/cold temperatures for up to 20 minutes at a time</li><li>Have sufficient visual ability to check invoices, dates, and other written documents&quot;</li></ul> 
Food Lion provides equal employment opportunities to all associates and applicants for employment without regard to race, color, religion, sex (including pregnancy, childbirth and related conditions) national origin, age, disability, sexual orientation, veteran status, gender identity or gender expression or any other characteristic protected by law.</div>

FT Evening Manager

Central Market

<div>Job Description: Job Summary: Business Unit/Department Mission: Responsible for driving the business plans and strategies developed by the General Manager into day-to-day implementation and action plans as well as managing an optimal customer experience. Provides a service to Customers and Partners by providing operational support, facility maintenance as well as leadership in absence of the GM and Directors. 
 
Key Responsibilities &amp; Essential Functions: 
General Store Operations 
<ul><li><ul><li>
Majority of the time spent using independent judgment in making employment-related and business decisions, or effectively recommend such decisions including but not limited to product and department related strategies, hiring, promoting, disciplining, suspending, discharging, rewarding or otherwise engage in resolving Partner-related matters</li></ul></li> 
<li>
Manages mid - level managers, Operations Manager, and lower level managers, Hourly Operations Manager (if applicable) including coaching and training new Partners and is ultimately accountable for the management/supervision of Partners in the Maintenance Department.</li><li>
Applies expert subject matter knowledge to complex business issues in multiple functional areas across the store. Regarded as a subject matter expert both internally and externally.</li><li>
Responsible for developing guidelines and procedures to set future precedent and direction in alignment with GM's expectations. Assists in strategy development for Maintenance Department and sets policy and direction. Leads cross-function teams/projects.</li><li>
Responsible for store walks, taking corrective action, elevating issues, and helps ensure general operational standards are met on a consistent basis.</li><li>
Accountable for effectively communicating closing and opening shift issues</li><li>
Monitor, identify and take action on facility maintenance issues throughout the interior and exterior of the store to ensure prompt replacement and/or repair.</li>
Customer Service and Partner Interaction 
<li><ul><li>
Has a presence in the store and proactively builds relationship with Customers and assists Store Leadership in maintaining positive Partner morale and retention</li></ul></li> 
<li>
Manages store conditions (inside and outside) to create a safe, clean and unobstructed shopping experience for the Customer and work environment for Partners.</li><li>
Responds to Customer emergency issues, requests, and concerns and resolves Partner issues, requests, and concerns, including accidents, scheduling conflicts, etc.</li>
Maintenance and Food Safety &amp; Sanitation 
<li><ul><li>
Accountable for the supervision and management of other Operations Managers and Maintenance team and ensuring area Maintenance Department budget, schedule, and performance objectives are met.</li></ul></li> 
<li>
Monitors conditions and is responsible for reporting, documenting and tracking all store maintenance issues, facility and/or equipment.</li><li>
First responder to equipment issues- proactively troubleshoots and investigates the nature of the issue. Ensuring simple solutions have been exhausted and root cause analysis has been explored.</li><li>
Meet with Facility Maintenance Partners to discuss their work assignments and evaluate projects for priority.</li>
Knowledge of systems and processes to ensure cooler temps are maintained as appropriate levels (MicroTherm) 
<li><ul><li>
Ensures all equipment is maintained in safe working condition.</li></ul></li> 
<li>
Addresses customer incidents relating to product safety or quality.</li>
Loss Prevention 
<li><ul><li>
Trains all Operations Managers on proper procedures regarding loss prevention.</li></ul></li> 
<li>
Initiates calls when necessary and acts at the point of contract for all loss prevention and enforcement issues.</li><li>
Prioritizes potential issues and determines the appropriate course of action or inaction. Parameters set by the GM and executed by the Operations Manager.</li><li>
Identifies shrink opportunities and takes immediate action to correct them and/or reports issues to GM for appropriate action.</li><li>
Maintains store security and handles issues as they occur. Works with store security and local law enforcement to minimize store theft and the potential disruption caused when issues arise.</li><li>
Ensures all tills are in bookkeeping at close of business</li>
Other 
<li><ul><li>
Other duties to include - preparing Capital Request for GM review; monitoring store/company licenses and registrations are updated; covering Receiving back door security; analysis and evaluation of expense management; assisting other Managers with shrink opportunities, and other duties as necessary to ensure a clean, safe customer experience.</li></ul></li></ul> 
The responsibilities and essential functions outlined above describe the general nature and level of work assigned to this position. This is not an exhaustive list of all duties, responsibilities, and skills required. Duties and responsibilities may be modified at any time based on business needs. Employees may be required to perform other job-related tasks as requested by their supervisor, subject to reasonable accommodations. 
 
Qualifications &amp; Key Requirements: 
 
Work Experience:<ul><li>
- proven management and leadership experience and/ -
</li><li>education from a college -
</li><li>technical school -
</li><li>preferably a combination of education and experience -
</li><li>- of experience in a position responsible for handling sensitive people issues -
</li><li>emergency response situations -
</li><li>theft issues and other serious scenarios -
</li>Proven ability to set objectives for and to lead a team to accomplish business goals - 
<li>
</li></ul> 
 
Knowledge/Skills/Abilities:<ul><li>
Ability to independently prioritize issues quickly and manage time and resources appropriately. -
</li><li>Ability to clearly communicate and hold self and others accountable -
</li><li>Strong verbal and written communication skills across a multi-department environment -
</li><li>Ability to work without supervision and make independent decisions that reflect a strong understanding of the business, reflect the CM Partner/Customer focused culture and protect business interest. -
</li><li>Ability to manage time effectively. -
</li><li>Knowledge and ability to interpret documents related to Store Operations, Food Safety &amp; Sanitation and/or Equipment Maintenance. -
</li>Ability to work flexible schedules, including nights, weekends, and holidays - 
<li>
</li></ul> 
 
Education:<ul><li>
Successful completion of Central Market University (CMU) training -
</li>Required - 
<li>
</li></ul> 
 
Licenses/Certifications: 

Physical Demands &amp; Working Conditions:<ul><li>
Exposed to moving mechanical parts; small, confined spaces; cleaning chemicals and airborne particles</li><li>
The noise level is moderate</li><li>
Lift moderately heavy loads up to 50 lbs. individually with potential for heavier loads when team-lifting.</li><li>
Ability to bend, reach, kneel, twist, and squat</li><li>
Ability to stand and walk for long periods of time
</li><li>Ability to push/pull heavy loads of 75 lbs.</li></ul> 

The work environment characteristics described here are representative of those a Partner encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 
 
Last revised: 03/01/2013</div>

Central Market, Operations Team Manager - DFW

The Home Depot

Position Purpose: Operations Experience Managers (Ops XM) are members of the store leadership team responsible for executing store standards, including customer service, department readiness, and operational processes. This role leads the Order Fulfillment team in executing best practices for picking, staging, and loading to ensure an excellent interconnected experience. The Ops XM drives operational excellence by physically executing inbound freight processes and auditing receiving procedures to verify SOP adherence. Additionally, they are responsible for implementing Shrink Action Plans within their areas of responsibility. The Ops XM performs Manager on Duty (MOD) functions - including safe opening and closing processes&mdash;strictly in accordance with established SOPs, escalating non-standard issues to the Store Manager or ASM. When serving as the MOD, they implement business decisions by partnering with appropriate resources and following SOPs. This position requires strict adherence to all timekeeping and break policies. Ops XMs provide input to store leadership on associate performance, talent planning, and selection. They coach and train associates on company policies, safety procedures, and customer service, while championing a safe working environment by ensuring associates complete training, correcting hazards immediately, and upholding all company safety standards. Key Responsibilities: 30% - Customer Service / Experience - Service Leadership: Champion the GET culture by working alongside the team to model proper techniques and providing real-time coaching on the sales floor. Fulfillment Operations: Direct D93 (Receiving) and D94 (Order Fulfillment) workflows to ensure all orders are received, picked, and staged within Service Level Agreements (SLAs).Quality Assurance: Proactively prevent customer issues by auditing delivery orders for accuracy and quality standards. Conflict Resolution: Promptly resolve customer concerns to ensure satisfaction, while identifying and escalating complex issues to senior leadership when necessary. Recognition: Drive morale by identifying and rewarding great service behaviors using Bravos and Homers. Operational Standards: Ensure associates understand and execute in-stock maintenance and store appearance guidelines to support sales performance. 30% - People - Talent Acquisition : Assist with recruitment and interviews to provide input to the Store Manager/ASM. Staffing &amp; Attendance: Monitor department staffing to address immediate coverage gaps and manage attendance variances. Training &amp; Compliance: Ensure D93/D94 training (KD) is current and drive engagement via HDPhone learning tools. Performance Management: Provide informal and formal performance-based coaching and provide performance observations to store management. Responsible for completing performance management documentation for review by the Assistant Store Manager. Coaching &amp; Development: Provide real-time feedback and maintain active Development Blueprints to improve sales, service, and product knowledge. Operational Execution: Conduct daily walkthroughs to validate safety, SOP adherence, RTV/ZMA audits, and inbound freight preparation. Employee Relations: Champion &quot;Voice of the Associate&quot; initiatives and actively resolve associate concerns consistent with company policy to maintain high engagement levels. Accountability: Enforce company policies and hold associates accountable for safety and operational standards. 15% - Safety - Ensure strict adherence to hazmat procedures, SOPs, and Safety Matters guidelines : Immediately intervene to correct unsafe behaviors and recognize associates who demonstrate safe practices. Verify that all relevant safety checklists are completed on time and confirm that corrective actions are implemented. Model safe work practices and complete all assigned safety training. Guide associates on the proper use of Personal Protective Equipment (PPE) and safe lifting techniques. Enforce safe distances around Lift Equipment and ensure associates understand the correct policies. Maintain safe aisles and walking surfaces by keeping them clear of debris. Assist customers shopping in an unsafe manner to prevent injury. Immediately correct unsafe conditions and hazardous situations as they arise. 25%- Shared Manager on Duty &ndash;Opening &amp; Closing Operations: Perform all Opening/Closing duties, including securing the building and balancing registers, in strict adherence to security SOPs. Team Alignment: Lead store kickoff meetings and walk each department to communicate tasks and ensure total store readiness. Operational Continuity: Conduct hand-off walks with the prior MOD and partner with the Store Manager/ASMs to validate daily priorities. Execution &amp; Compliance: Verify timely completion of store checklists and equipment safety inspections, ensuring immediate corrective actions are implemented. Merchandising Strategy: Review upcoming events and ads to determine required actions and partner with supervisors to ensure execution. Direct Manager/Direct Reports: This Position typically Reports to Operation Assistant Manager This position has 4 Direct Reports Travel Requirements: No travel required Physical Requirements: Requires intermittent periods during which continuous physical exertion is required, such as walking, standing, stooping, climbing, lifting material or equipment, some of which may be heavy or awkward. Working Conditions: Typically located in a comfortable indoor area. There may be regular exposure to mild physical discomfort from factors such as dust, fumes or odors, temperature extremes, loud noise, strong drafts, or bright lights. Minimum Qualifications: Must be 18 years of age or older Must be legally permitted to work in the United States Ability to work a flexible schedule, including nights, weekends, and overtime as needed. 1 year of relevant work experience, including management of people and retail operations. Preferred Qualifications: At least 1 year prior merchandising and/or operational experience. At least 1 year leadership experience, preferably big box retail. Knowledge of the home improvement industry. Minimum Education: The knowledge, skills and abilities typically acquired through the completion of a high school diploma and/or GED. Preferred Education: No additional education Minimum Years of Work Experience: 2 + years of previous related work experience Preferred Years of Work Experience: No additional years of experience Minimum Leadership Experience: 1+ year of previous leadership Experience Preferred Leadership Experience: 1+ year of previous leadership Experience Certifications: None Competencies: Action Oriented Decision Quality Collaborates Self-Development Situational Adaptability Communicates Effectively Customer Focus Manages Conflict Develops Talent Manages Conflict

Operations Experience Manager

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10000 store operations manager jobs Near Me

Retail Store Manager

Store Manager

Assistant Manager Operations - tMart

FT Evening Manager

Store Manager

Central Market, Operations Team Manager - DFW

Operations Experience Manager