store operations manager

Majid Al Futtaim

<div>
 
 
 BUSINESS INTRODUCTION
 
 
 
 Majid Al Futtaim Holding is the leading shopping mall, retail, communities, entertainment developer and operator in the Middle East, North Africa, and Central Asia regions. With over 43,000 people, revenues of over US$ 11 Billion, and operations in 18 countries. Some of the iconic brands we carry include Mall of the Emirates, Carrefour, All Saints, Lego, City Center, Abercrombie &amp; Fitch, &amp; Vox Cinemas. We believe in making Great Moments for Everyone, Every day.
 
 
 
 JOB TITLE
 
 
 
 Deputy Store Manager | Majid Al Futtaim Lifestyle | Operations
 
 
 
 ROLE SUMMARY
 
 
 
 The Deputy Store Manager supports the Store Manager in all aspects of day-to-day store operations including the achievement of sales targets and managing and developing the store teams to maximize profitability, maintain brand and company image, ensure operational compliance and offer an excellent customer experience. The Deputy for the Store Managers will manage the operations of the store in their absence and its workforce in line with the overall business objectives at Majid Al Futtaim Lifestyle.
 
 
 
 ROLE PROFILE
 
 
 <ul>
 <li>
 Lead the team in excellent customer service standards and enable the fulfillment of exceptional customer experiences through a clear understanding of company/brand CX standards, individual customer needs, and an awareness of current trends and competitor.
 </li>
 <li>
 Drive the Store team to deliver the highest levels of customer service at all times.
 </li>
 <li>
 Build and maintain professional relationships with support teams, providing regular relevant feedback to Marketing, Buying and Planning.
 </li>
 <li>
 Drive sales and take initiative to increase sales and business improvement through keen awareness of set KPI targets.
 </li>
 <li>
 Manage and implement all sales promotions and brand activities, providing communication to the relevant support teams to ensure maximization of sale.
 </li>
 <li>
 Maximize sales opportunities through clear and consistent communication with the Buying and Planning departments.
 </li>
 <li>
 Ensure smooth store operations in the absence of the store manager, dealing with any potential disruptions to the business in a timely manner.
 </li>
 <li>
 Implement, manage and maintain compliance to Company policies and guidelines to minimize stock loss and damage.
 </li>
 </ul>
 
 
 REQUIREMENTS
 
 
 <ul>
 <li>
 Diploma - High school certificate
 </li>
 <li>
 Qualification in Retail related field is an added advantage
 </li>
 <li>
 Minimum 4-5 years&rsquo; industry experience
 </li>
 <li>
 Management skills
 </li>
 </ul>
 
 
 WHAT WE OFFER
 
 
 <ul>
 <li>
 At Majid Al Futtaim, we&rsquo;re on a mission to create great moments, to spread happiness, to build, experiences that stay in our memories for a lifetime. We&rsquo;re proud to say that over the past 27 years, we have built a reputation as a regional market leader in what we do. Join us!
 </li>
 <li>
 Work in a friendly environment, where everyone shares positive vibes and excited about our future.
 </li>
 <li>
 Work with over 50,000 diverse and talented colleagues, all guided by our Leadership Model
 </li>
 </ul>
 
 
 
</div>

Deputy Store Manager

Al Khayyat Investments (AKI)

<div>
 
 
 Position Title:
 
 Fashion Retail Operations Manager
 
 
 
 Location:
 
 Riyadh, Kingdom of Saudi Arabia
 
 
 
 Reports to:
 
 Senior Brand Manager &ndash; Dubai Office
 
 
 
 Business Unit/Department:
 
 AKI Fashion
 
 
 
 
 
 
 JOB OVERVIEW:
 
 The Fashion Retail Operations Manager will be responsible for overseeing and managing the day-to-day operations of fashion retail stores in Saudi Arabia, including
 
 Petit Bateau
 
 (Riyadh &amp; Jeddah)
 
 
 and
 
 Nanan
 
 (Riyadh). The role is crucial in ensuring efficient store performance, exceptional customer experience, adherence to brand standards, and achievement of business targets. The position reports directly to the Senior Brand Manager based in Dubai and serves as the company&rsquo;s representative in the local Saudi market, ensuring alignment with regional strategies and upholding brand standards across all store operations.
 
 
 
 
 
 
 KEY ACCOUNTABILITIES:
 
 
 <ul>
 <li>
 Lead and manage daily store operations across all assigned locations in Saudi Arabia.
 </li>
 <li>
 Drive sales performance and ensure stores consistently meet or exceed KPIs and profitability targets.
 </li>
 <li>
 Uphold exceptional standards in customer service, visual merchandising, and the overall in-store experience.
 </li>
 <li>
 Monitor inventory levels, manage stock control processes, and coordinate with the supply chain team to ensure timely replenishment.
 </li>
 <li>
 Conduct daily store visits to assess performance, ensure compliance with company policies, and identify operational challenges.
 </li>
 <li>
 Train, mentor, and support store managers and in-store teams to drive high performance, engagement, and continuous improvement.
 </li>
 <li>
 Create and maintain a positive work environment built on trust, respect, and fairness.
 </li>
 <li>
 Collaborate closely with the Senior Brand Manager to implement retail strategies and business development plans.
 </li>
 <li>
 Coordinate with cross-functional departments, including marketing, merch planner, and logistics, to ensure seamless operational execution.
 </li>
 <li>
 Manage recruitment, workforce planning, scheduling, and team development in line with company policies and local labor laws.
 </li>
 <li>
 Lead the operational setup of new store openings, seasonal promotions, and key retail initiatives.
 </li>
 <li>
 Prepare and present regular performance and operational reports to the Dubai-based leadership team.
 </li>
 </ul>
 
 
 
 
 EX
 
 PERIENCE &amp; QUALIFICATION:
 
 
 <ul>
 <li>
 Minimum of 1 year experience in fashion retail operations role, overseeing multiple stores.
 </li>
 <li>
 Proven leadership and team management skills.
 </li>
 <li>
 Strong knowledge of retail KPIs, store operations, and customer engagement strategies.
 </li>
 <li>
 High school diploma required; additional education in business, fashion retail, or management is a plus.
 </li>
 <li>
 Proficiency in MS Office and retail POS systems.
 </li>
 <li>
 Excellent communication skills in English and Arabic.
 </li>
 </ul>
 
 
 
 
 
 SKILLS, KNOWLEDGE &amp; ABILITIES:
 
 
 
 
 Role-Specific Skills:
 
 
 <ul>
 <li>
 
 Retail Operations Expertise:
 
 Strong knowledge of fashion retail store management, inventory control, merchandising, and customer service excellence.
 </li>
 <li>
 
 Sales &amp; KPI Management:
 
 Ability to analyze sales data and operational KPIs to drive business growth and profitability.
 </li>
 <li>
 
 Team Leadership:
 
 Proven experience recruiting, training, mentoring, and managing retail teams across multiple locations.
 </li>
 <li>
 
 Communication:
 
 Fluent in English and Arabic with excellent verbal and written communication skills to interact with staff and senior management.
 </li>
 <li>
 
 Customer Focus:
 
 Dedicated to delivering exceptional customer experience aligned with brand standards.
 </li>
 <li>
 
 Market Awareness:
 
 Deep understanding of the Saudi retail market, consumer behaviors, and local cultural nuances.
 </li>
 <li>
 
 Tech Savvy:
 
 Proficient with Microsoft Office Suite, retail POS systems, and virtual communication platforms.
 </li>
 </ul>
 
 
 Generic Skills:
 
 
 <ul>
 <li>
 
 Problem Solving:
 
 Strong analytical and critical thinking skills to identify issues and implement effective solutions.
 </li>
 <li>
 
 Time Management:
 
 Ability to prioritize tasks and manage time efficiently in a fast-paced environment.
 </li>
 <li>
 
 Adaptability:
 
 Flexible and open to change, able to adjust strategies based on evolving business needs.
 </li>
 <li>
 
 Interpersonal Skills:
 
 Builds and maintains positive working relationships across teams and departments.
 </li>
 <li>
 
 Decision Making:
 
 Confident in making informed decisions quickly and effectively under pressure.
 </li>
 <li>
 
 Organizational Skills:
 
 Excellent at managing multiple projects and stores simultaneously with attention to detail.
 </li>
 <li>
 
 Integrity &amp; Professionalism:
 
 Maintains confidentiality and upholds company values and ethical standards.
 </li>
 <li>
 
 Collaboration:
 
 Works well within cross-functional teams to achieve shared goals.
 </li>
 </ul>
 
 
 
 
 
 FINANCIALS &amp; DECISION-MAKING AUTHORITY:
 
 
 <ul>
 <li>
 
 Budget Management:
 
 Responsible for monitoring and controlling operational budgets for assigned stores, including expenses related to staffing, inventory, and store maintenance.
 </li>
 <li>
 
 Cost Control:
 
 Authority to approve day-to-day operational expenses within predefined limits and recommend cost-saving initiatives to improve profitability.
 </li>
 <li>
 
 Sales Target Accountability:
 
 Accountable for achieving sales targets and ensuring financial performance aligns with company goals.
 </li>
 <li>
 
 Inventory Oversight:
 
 Authority to manage stock levels, approve stock transfers, and collaborate with supply chain teams to minimize shrinkage and stockouts.
 </li>
 <li>
 
 Hiring Decisions:
 
 Authorized to participate in recruitment, selection, and onboarding of store-level staff in coordination with Senior Brand Manager.
 </li>
 <li>
 
 Vendor Coordination:
 
 Limited authority to liaise with local vendors and service providers for store operations within approved budgets.
 </li>
 <li>
 
 Reporting:
 
 Required to provide regular financial and operational reports to the Senior Brand Manager to support strategic decision-making.
 </li>
 </ul>
 
 
 
 
 
 REPORTING STAFF:
 
 
 <ul>
 <li>
 Store Managers (Riyadh, Jeddah &ndash; Petit Bateau and Riyadh &ndash; Nanan stores)
 </li>
 <li>
 Assistant Store Managers
 </li>
 </ul>
 
 
</div>

Operations Manager [Fashion Retail - KSA]

NICE ONE

<div>Are you a dynamic leader with a passion for retail excellence and customer satisfaction? We invite you to join our growing team in Madinah as a Store Manager. In this critical role, you will drive store performance, develop your team, and ensure a world-class experience for every customer.
<h2 class="jobSectionHeader">
Key Responsibilities &ndash; Store Operations, Team Leadership &amp; Customer Experience in Madinah</h2><ul>
<li>Lead daily store operations, ensuring effective merchandising, inventory management, and adherence to company standards.</li>
<li>Recruit, train, and motivate a high-performing team while fostering a collaborative, inclusive, and goal-oriented environment.</li>
<li>Develop and implement strategies to increase sales, achieve profitability targets, and expand the customer base.</li>
<li>Deliver excellent customer service and resolve customer inquiries or complaints to ensure overall satisfaction.</li>
<li>Monitor store performance metrics, analyze sales data, and generate regular reports for management review.</li>
<li>Ensure compliance with health, safety, and regulatory requirements relevant to retail operations in Madinah.</li>
<li>Oversee cash management, merchandising, stock levels, and store presentation to maximize operational efficiency.</li>
<li>Collaborate with marketing and supply chain teams to coordinate local campaigns and product launches.</li>
</ul><h3 class="jobSectionHeader">Qualifications &amp; Skills &ndash; Retail Management, Communication &amp; Leadership</h3><ul>
<li>Bachelor&rsquo;s degree in Business Administration, Retail Management, or a related field.</li>
<li>3&ndash;5 years of proven experience in retail management, preferably as a Store Manager or Assistant Manager.</li>
<li>Excellent leadership skills with the ability to motivate, develop, and manage diverse teams.</li>
<li>Strong problem-solving, decision-making, and conflict resolution abilities.</li>
<li>Effective communication skills in both Arabic and English (written and verbal).</li>
<li>Strong organizational skills, attention to detail, and proficiency in Microsoft Office and POS/ERP systems.</li>
<li>Customer-focused mindset with a drive for excellence and innovation.</li>
<li>Willingness to work flexible hours, including weekends and holidays, as required.</li>
</ul><h4 class="jobSectionHeader">Core Attributes &ndash; Commercial Acumen, Adaptability &amp; Teamwork in Store Management</h4><ul>
<li>Proven ability to achieve sales targets and deliver results in a dynamic retail environment.</li>
<li>Adaptable, energetic, and resilient team player ready to lead by example.</li>
<li>Strong sense of ownership, accountability, and commitment to continuous improvement.</li>
<li>Value-driven approach that prioritizes inclusivity, fairness, and integrity in all actions.</li>
</ul><h5 class="jobSectionHeader">Career Development &ndash; Grow as a Retail Leader in Madinah</h5><ul>
<li>Access to ongoing training and professional development to support your growth.</li>
<li>Opportunities to lead new initiatives, manage high-visibility projects, and advance within the company.</li>
<li>Competitive compensation and recognition for outstanding performance and leadership.</li>
<li>Supportive company culture that values diversity and your unique contributions.</li>
</ul><h6 class="jobSectionHeader">How to Apply &ndash; Elevate Your Store Manager Career in Madinah</h6>
Ready to shape the customer experience and store success in Madinah? Submit your resume and a brief cover letter via our online application portal. Highlight your achievements in retail management, your passion for team leadership, and your vision for delivering retail excellence. We look forward to seeing how you will make a difference as our next Store Manager in Madinah!</div>

مدير معرض - مدينة المنورة I Store Manager - Mdinah

Smyrna Elementary School

Job Overview We are seeking a motivated and experienced Assistant Store Manager to join our team. In this role, you will support the Store Manager in overseeing daily operations, ensuring exceptional customer service, and driving sales performance. The ideal candidate will possess strong leadership skills and a passion for retail management, with the ability to effectively train and develop team members while maintaining a positive store environment.Responsibilities<ul><li>Assist in the management of daily store operations, including opening and closing procedures.</li><li>Supervise and train staff on customer service best practices, sales techniques, and store policies.</li><li>Manage inventory control processes, including stock replenishment, merchandising, and pricing strategies.</li><li>Conduct employee orientation and training sessions to ensure all team members are equipped with necessary skills.</li><li>Handle payroll processing and bookkeeping tasks to maintain accurate financial records.</li><li>Engage in recruiting efforts to attract top talent for various positions within the store.</li><li>Collaborate with the Store Manager on budgeting and sales management initiatives to achieve store goals.</li><li>Maintain a high standard of customer service by addressing customer inquiries and resolving issues promptly.</li><li>Oversee cash handling procedures and ensure compliance with company policies regarding cash management.</li><li>Utilize POS systems effectively for transactions, inventory tracking, and sales reporting.</li></ul>Requirements<ul><li>Proven experience in retail management or as an Assistant Manager in a similar environment.</li><li>Strong leadership qualities with excellent communication skills to motivate team members effectively.</li><li>Proficiency in inventory management, merchandising, and retail math principles.</li><li>Experience with payroll processing, bookkeeping, and budgeting practices is preferred.</li><li>Ability to multitask in a fast-paced environment while maintaining organizational skills.</li><li>Bilingual or multilingual capabilities are advantageous for enhancing customer interactions.</li><li>Familiarity with wireless sales or grocery store operations is a plus.</li><li>Strong negotiation skills and experience in marketing strategies to drive store performance.</li><li>A commitment to training &amp; development initiatives that foster employee growth within the organization. If you are passionate about retail management and have a desire to lead a dynamic team while providing exceptional service to customers, we encourage you to apply for this exciting opportunity as an Assistant Store Manager!</li></ul>Job Types: Full-time, Part-time, ContractPay: $21.27 - $25.61 per hourBenefits:<ul><li>Dental insurance</li><li>Health insurance</li><li>Tuition reimbursement</li><li>Vision insurance</li></ul>Work Location: Hybrid remote in Smyrna, GA 30080

Assistant Store Manager

<div>
 
 
 BUSINESS INTRODUCTION
 
 
 
 
 
 
 Majid Al Futtaim Holding is the leading shopping mall, retail, communities, entertainment developer and operator in the Middle East, North Africa, and Central Asia regions. With over 43,000 people, revenues of over US$ 11 Billion, and operations in 18 countries. Some of the iconic brands we carry include Mall of the Emirates, Carrefour, All Saints, Lego, City Center, Abercrombie &amp; Fitch, &amp; Vox Cinemas. We believe in making Great Moments for Everyone, Every day.
 
 
 
 
 
 
 JOB TITLE
 
 
 
 
 
 
 Assistant Store Manager | Majid Al Futtaim Lifestyle | Operations
 
 
 
 
 
 
 ROLE SUMMARY
 
 
 
 
 
 
 The Assistant Store Manager supports the Store Manager in all aspects of day-to-day store operations including the achievement of sales targets and managing and developing the store teams to maximize profitability, maintain brand and company image, ensure operational compliance and offer an excellent customer experience. The Deputy for the Store Managers will manage the operations of the store in their absence and its workforce in line with the overall business objectives at Majid Al Futtaim Lifestyle.
 
 
 
 
 
 
 ROLE PROFILE
 
 
 
 
 
 <ul>
 <li>
 Lead the team in excellent customer service standards and enable the fulfillment of exceptional customer experiences through a clear understanding of company/brand CX standards, individual customer needs, and an awareness of current trends and competitor.
 </li>
 <li>
 Drive the Store team to deliver the highest levels of customer service at all times.
 </li>
 <li>
 Build and maintain professional relationships with support teams, providing regular relevant feedback to Marketing, Buying and Planning.
 </li>
 <li>
 Drive sales and take initiative to increase sales and business improvement through keen awareness of set KPI targets.
 </li>
 <li>
 Manage and implement all sales promotions and brand activities, providing communication to the relevant support teams to ensure maximization of sale.
 </li>
 <li>
 Maximize sales opportunities through clear and consistent communication with the Buying and Planning departments.
 </li>
 <li>
 Ensure smooth store operations in the absence of the store manager, dealing with any potential disruptions to the business in a timely manner.
 </li>
 <li>
 Implement, manage and maintain compliance to Company policies and guidelines to minimize stock loss and damage.
 </li>
 </ul>
 
 
 
 
 
 REQUIREMENTS
 
 
 
 
 
 <ul>
 <li>
 Diploma - High school certificate
 </li>
 <li>
 Qualification in Retail related field is an added advantage
 </li>
 <li>
 Minimum 4-5 years&rsquo; industry experience
 </li>
 <li>
 Management skills
 </li>
 </ul>
 
 
 
 
 
 WHAT WE OFFER
 
 
 
 
 
 <ul>
 <li>
 At Majid Al Futtaim, we&rsquo;re on a mission to create great moments, to spread happiness, to build, experiences that stay in our memories for a lifetime. We&rsquo;re proud to say that over the past 27 years, we have built a reputation as a regional market leader in what we do. Join us!
 </li>
 <li>
 Work in a friendly environment, where everyone shares positive vibes and excited about our future.
 </li>
 <li>
 Work with over 50,000 diverse and talented colleagues, all guided by our Leadership Model
 </li>
 </ul>
</div>

Mr. Hero

Job Summary We are seeking a dedicated and experienced Assistant Store Manager to support our retail operations and ensure a high level of customer satisfaction. The ideal candidate will assist in managing daily store activities, leading a team, and driving sales while maintaining a positive shopping environment. This role requires strong leadership skills, effective communication, and a passion for retail management.Duties<ul><li>Assist the Store Manager in overseeing daily operations and ensuring compliance with company policies and procedures.</li><li>Lead, train, and develop team members to enhance performance and promote a customer-focused culture.</li><li>Manage inventory control processes including ordering, stocking, and merchandising to optimize product availability.</li><li>Conduct employee orientation, training sessions, and performance evaluations to foster team growth.</li><li>Handle payroll, scheduling, and shift management to ensure adequate staffing levels.</li><li>Engage in recruiting efforts to attract top talent for the store team.</li><li>Utilize POS systems for transactions and cash handling while maintaining accurate financial records.</li><li>Implement effective marketing strategies to drive sales and increase store visibility.</li><li>Monitor retail math metrics such as pricing, sales performance, and budgeting to achieve financial goals.</li><li>Provide exceptional customer service by addressing inquiries, resolving issues, and enhancing the shopping experience.</li></ul>Requirements<ul><li>Proven experience in retail management or as an Assistant Manager with strong supervisory skills.</li><li>Excellent negotiation and communication skills; bilingual or multilingual abilities are a plus.</li><li>Proficiency in inventory management, bookkeeping, and administrative tasks related to store operations.</li><li>Strong organizational skills with the ability to manage time effectively in a fast-paced environment.</li><li>Experience with merchandising techniques and marketing strategies relevant to retail sales.</li><li>Familiarity with cash handling procedures and POS systems is essential.</li><li>Knowledge of grocery store operations is preferred but not mandatory.</li><li>A commitment to training &amp; development initiatives for staff growth is essential. Join our team as an Assistant Store Manager where you can make a significant impact on our customers' experiences while developing your career in retail management!</li></ul>Job Types: Full-time, Part-time, ContractPay: $23.03 - $27.74 per hourBenefits:<ul><li>Dental insurance</li><li>Health insurance</li><li>Tuition reimbursement</li><li>Vision insurance</li></ul>Work Location: Hybrid remote in Cleveland, OH 44115

Apparel Group

<div>
 
 Job Description
 
 
 
 
 Position Objective:
 
 
 
 Responsible for overseeing and managing the daily operations of the store, ensuring a seamless and positive shopping experience for customers, maintaining store standards, achieving financial targets and relaying feedback about customers and products to relevant role holders. This role requires a strong blend of leadership, organizational skills, and a deep understanding of the fashion retail market.
 
 
 
 Key Responsibility:
 
 
 
 
 Financial:
 
 
 
 <ul>
 <li>
 To drive the store team to achieve the store target and store KPIs.
 </li>
 <li>
 To ensure store shrinkage to be less than 0.2% of the cost of sale.
 
 
 </li>
 </ul>
 
 Process:
 
 
 
 <ul>
 <li>
 To conduct regular financial and stock audits.
 </li>
 <li>
 To regularly update track and communicate the store dashboard.
 </li>
 <li>
 To maintain the VM standards in the store.
 </li>
 <li>
 To maintain the employee records.(Leave Management, Passport, Performance and conduct History, roster management)
 </li>
 <li>
 Oversee day-to-day store operations, including opening and closing procedures.
 </li>
 <li>
 Set and achieve sales targets, monitor KPIs, and analyze sales performance to identify areas for improvement.
 </li>
 <li>
 Conduct regular team meetings to communicate goals, performance expectations, and provide constructive feedback.
 </li>
 <li>
 Implement and enforce company policies and procedures to ensure compliance.
 </li>
 <li>
 Communicate regularly with higher management, providing updates on store performance, challenges, and opportunities.
 </li>
 <li>
 Develop and implement action plans based on performance metrics to drive results.
 </li>
 <li>
 Maintaining the back store operation and replenishment of the merchandise.
 </li>
 <li>
 Implement and enforce security measures to prevent theft and ensure the safety of both customers and employees.
 </li>
 <li>
 Recruit, train, and develop a high-performing sales team.
 </li>
 <li>
 Monitor and manage store expenses, budgets, and financial goals.
 
 
 </li>
 </ul>
 
 Customer:
 
 
 
 <ul>
 <li>
 To drive the store team to achieve club apparel, NPS and DSES goals.
 </li>
 <li>
 To maintain a relationship with the mall management.
 </li>
 <li>
 To effectively communicate with the office back-end team regarding store-related activities.
 </li>
 <li>
 Address customer inquiries and concerns promptly, striving to exceed customer expectations.
 </li>
 <li>
 To manage people in regards with performance and conduct of store employees.
 
 
 </li>
 </ul>
 
 Learning:
 
 
 
 <ul>
 <li>
 To constantly upgrade the skills of self and team and create a pipeline of future store managers
 </li>
 <li>
 Identifying the learning gaps of the team and creating a process to address the same.
 </li>
 <li>
 Conduct training sessions for new hires and ongoing product knowledge sessions for the team.
 
 
 </li>
 </ul>
 
 Desired Experience:
 
 
 
 The ideal Store Manager in a retail company should have 5+ years of progressive experience in customer centric role with strong management experience, leadership skills and problem-solving skills. Proven success in enhancing customer engagement, and achieving &amp; exceeding sales KPI targets for stores. A bachelor's degree in business administration, retail management, or a related field is often preferred.
</div>

Store Manager

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