student success coach

Rowan University

<div>
 
 Schedule
 
 
 
 The schedule will fall between operational hours of 8:00am - 8:00pm, Monday through Friday based on departmental needs with expectations of at least one evening shift per a week.
 
 
 
 Work Environment
 
 
 
 This position is based at Rowan Online&rsquo;s dynamic and interactive team hub, located in downtown Glassboro, NJ. Rowan Online Success Coaches thrive in our contemporary collaborative workspace, intentionally designed to facilitate meaningful connections and innovative thinking. In addition to the synergistic work environment, this role is eligible to participate in Rowan's Flexible Work Arrangement (hybrid work) policy. To ensure exceptional support for our online learners, in-office and remote days follow a consistent pattern, with regular adjustments for strategic meetings and special events. This student-centered role occasionally requires evening and weekend hours, along with occasional local travel to provide diverse engagement opportunities with Rowan Online&rsquo;s learning community.
 
 
 
 What is the opportunity?
 
 
 
 Rowan Online is committed to expanding access, empowering students, and elevating the impact of high-quality digital education. We believe in fostering independence, curiosity, empathy, and leadership through flexible online pathways, meaningful engagement, and exceptional learning experiences. If you believe in the power of transformative online education, champion innovation, value inclusion, and are dedicated to helping students thrive, there is a place for you here. The Rowan Online Success Coach (PSS3) plays a vital role in ensuring students feel supported from enrollment confirmation through graduation. This position centers on proactive outreach, personalized academic planning, and data-informed engagement to promote retention, persistence, and timely degree completion. Success Coaches serve as trusted partners, guiding students through registration, transfer credit questions, and resource navigation while building meaningful, student-first relationships.
 
 
 
 What is in it for you?
 
 
 
 You will have the opportunity to make a measurable impact on student success and persistence in a growing online division of Rowan University. This role offers meaningful student interaction, cross-functional collaboration, and the ability to shape the online student experience through data-informed coaching. Eligible employees receive comprehensive NJ State health, dental, and retirement benefits; generous accrued time off and paid holidays; and tuition reimbursement for employees, spouses, and dependents to attend Rowan University, Glassboro (undergraduate degrees only for spouses and dependents).
 
 
 
 What will you be doing?
 
 
 
 <ul>
 <li>
 You will proactively engage and manage a caseload of online students across degree and certificate programs, providing personalized academic guidance and holistic support.
 </li>
 <li>
 You will develop individualized degree plans, assist with registration, provide preliminary transfer credit estimates, and guide students from admission through first-term enrollment and beyond.
 </li>
 <li>
 You will communicate regularly with students via phone, email, text, and virtual meetings, ensuring accurate and timely documentation of all interactions in the system of record.
 </li>
 <li>
 You will leverage reports and dashboards to identify trends, prioritize outreach, and intervene early with students who may be at risk.
 </li>
 <li>
 You will serve as a concierge for university resources, connecting students to academic, financial, and personal support services, and participate in orientations, webinars, recruitment events, and engagement initiatives.
 
 
 </li>
 </ul>
 
 What do we require from you?
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree from an accredited institution. Preference: Master&rsquo;s degree in Higher Education, Counseling, Student Affairs, or a related field.
 </li>
 <li>
 At least two years of experience in academic advising, counseling, student success, or student affairs, preferably in higher education (additional relevant education may substitute for experience).
 </li>
 <li>
 Experience working with online, adult, transfer, or non-traditional students is strongly preferred.
 </li>
 <li>
 Ability to work effectively in a technology-driven environment with frequent data use and high student interaction.
 </li>
 <li>
 Proficiency with student information systems, CRM platforms, and advising tools (e.g., Banner, Starfish).
 </li>
 <li>
 Strong written, verbal, and interpersonal communication skills.
 </li>
 <li>
 Demonstrated customer service orientation and ability to build trust with diverse student populations.
 </li>
 <li>
 Ability to use data and dashboards to guide outreach and intervention strategies.
 </li>
 <li>
 Must have a track record of measurable success and achievement.
 </li>
 <li>
 Welcomes the challenge to grow, learn, and improve in a collaborative environment.
 
 
 </li>
 </ul>
 
 Want to join?
 
 
 
 If you are energized by student success, thrive in a fast-paced and mission-driven environment, and are ready to make a meaningful impact in online higher education, we encourage you to apply.
 
 
 
 Salary &amp; Benefits
 
 
 
 In compliance with The State of New Jersey's Pay Transparency Act, the annual base salary range for this position is AFT: Range 21 ($63,833 - $73,416), with placement within the range determined by candidate's qualifications, professional experience, internal equity, and other factors.
 
 
 For internal applicants, salary is determined per the Pay Adjustment formula (NJAC 4A:3-4.9 &amp; 4.10)
 
 
 For eligible employees, benefits include: comprehensive NJ State health, dental and retirement benefits, extensive accrued time off/paid holidays, and tuition reimbursement for employee, spouse, and dependents to attend Rowan University, Glassboro. (Tuition reimbursement will apply to undergraduate degrees only for spouse and dependents).
 
 
 For more detailed information, please visit: https://sites.rowan.edu/hr/benefits/
 
 
 
 Notes
 
 
 
 Candidates must be legally authorized to work in the US, and the university will not sponsor an applicant for a work visa for this position.
 
 
 Only completed online applications submitted on or before the posted deadline will be considered.
 
 
 Rowan University is an equal opportunity employer and makes employment decisions on the basis of merit. We want to have the best available persons in every job. Rowan University prohibits unlawful discrimination based on race, color, creed, gender, gender identity, religion, marital status, registered domestic partner status, age, national origin or ancestry, physical or mental disability, medical condition, sex, genetic information, sexual orientation, military and veteran status, or any other consideration made unlawful by federal, state, or local laws. All such discrimination is unlawful and prohibited by Rowan University. It is also our policy to comply with all applicable state and federal laws respecting consideration of unemployment status in making hiring decisions.
</div>

Success Coach (PSS3), Rowan Online

Indian River State College

<div><h1 class="jobSectionHeader">Job Description</h1>
Make a lasting difference in students&rsquo; lives by serving as a coach, mentor, and advocate. In this role, you&rsquo;ll empower high school students from diverse backgrounds through academic support, goal-setting, and college preparation, helping them realize their potential and navigate their path to success.<h2 class="jobSectionHeader">
About Us</h2>
Indian River State College is a leading public institution located on Florida&rsquo;s Treasure Coast, serving students across multiple campuses in four counties. We are dedicated to academic excellence, innovation, and community engagement, offering associate and bachelor&rsquo;s degrees, workforce training, and continuing education programs.
At The River, we believe every student&rsquo;s and employee&rsquo;s story matters. We value the different perspectives, experiences, and talents that come together on our campuses, creating a learning environment and workplace that&rsquo;s supportive, inclusive, and inspiring. With flexible options online, on campus, and hybrid, we design learning experiences that meet students where they are and prepare them for real-world success. Programs like the Promise Program open doors by providing eligible students with tuition-free access, ensuring every learner has the opportunity to thrive.
Why Join the River
When you join Indian River State College, you become part of a forward-thinking and supportive community where your work truly matters. Your role is more than a job; it&rsquo;s an opportunity to shape the future, uplift students, and be part of a mission-driven college that is changing lives every day.
JOB SUMMARY:
Under minimal supervision, this position support the development and implementation of an interdisciplinary curriculum, including needs assessments and pre- and post-assessments, for high school students from underrepresented backgrounds. Deliver high-quality classroom instruction in assigned academic subjects, evaluate individual student needs, and provide targeted tutoring and academic support as necessary.
Course content is designed to be dynamic, engaging, and student-centered, emphasizing project-based learning, collaboration, and teamwork while incorporating multicultural perspectives. Mentors foster a positive, inclusive, and supportive learning environment that encourages active participation, promotes student engagement, and demonstrates a strong commitment to helping students achieve academic success.
SPECIFIC DUTIES AND RESPONSIBILITIES:<ul><li>
Develops and implements engaging and interactive lesson plans in various subjects, including mathematics, science, English, foreign languages, and social studies.</li><li>
Enforce and abide by Upward Bound rules and regulations</li><li>
Participate in Staff Training, scheduled staff meetings, etc.</li><li>
Provides individualized tutoring and academic support to students to enhance their understanding and performance in core subjects.</li><li>
Monitors and assesses student progress regularly, provides constructive feedback to students and their parents or guardians.</li><li>
Collaborates with other instructors and staff members to coordinate educational activities, workshops, and field trips.</li><li>
Mentors and guides students in setting academic goals and developing effective study skills.</li><li>
Assists students in preparing for standardized tests, including ACT and SAT, by offering test-taking strategies and practice sessions.</li><li>
Provides guidance and support to students in the college application process, including researching colleges, writing personal statements, and applying for scholarships and financial aid.</li><li>
Maintains accurate records of student attendance, academic performance, and program activities.</li><li>
Understands and respects diverse believes and/or opinions with students and staff</li><li>
Maintains a safe working area and conditions at all times</li><li>
Dresses professionally and appropriately as related to the discipline</li><li>
Completes all other duties and responsibilities as assigned.</li></ul>
QUALIFICATIONS, KNOWLEDGE AND SKILL REQUIREMENTS:<ul><li>
Bachelor's degree in Education, Mathematics, Science, English, or a related discipline.</li><li>
Minimum two (2) years teaching experience in the specific subject matter, preferred.</li><li>
Previous experience in teaching or tutoring, preferably with high school students from diverse backgrounds.</li><li>
Knowledge of curriculum development and instructional strategies tailored to meet the needs of disadvantaged youth.</li><li>
Familiarity with college admissions processes, financial aid, and scholarship opportunities.</li><li>
Strong interpersonal skills, patient and the ability to establish rapport with students, parents, and colleagues.</li><li>
Excellent communication skills, organizational skills, attention to detail and a passion for teaching.</li><li>
Adaptability to meet the diverse needs of our students</li><li>
Willingness to extend self to help students succeed</li><li>
Ability to adapt teaching methods to accommodate different learning styles and abilities.</li><li>
Proficiency in using educational technology and online learning platforms.</li><li>
Current knowledge of programs, objectives, and requirements</li><li>
Commitment to promoting a positive and inclusive learning environment for all students.</li></ul>
PHYSICAL DEMANDS:
This position requires an ability to sit, stand, walk, bend, reach up, stoop ability to participate in physical activities related to firefighting, the ability to lift an object of fifty (50) pounds or less, and carry items in excess of fifty (50) pounds. It also requires manual dexterity to operate Firefighting equipment, standard office machines, such as, copier, fax, calculator, telephone, and other equipment as necessary. IRSC expects its employees to follow proper safety standards while employed by the College.
This description is intended to indicate typical kinds of tasks and levels of work difficulty that will be required of positions given this title and shall not be construed as declaring every specific duty and responsibility of the particular position. This job description is not intended to be a contract for employment, and the employer reserves the right to make any necessary revisions to the job description at any time without notice.<h2 class="jobSectionHeader">
Classification</h2>
Staff<h2 class="jobSectionHeader">
Supervisory</h2>
No<h2 class="jobSectionHeader">
FLSA Exempt</h2>
No<h2 class="jobSectionHeader">
Employment Type</h2>
Temporary (Fixed Term)<h2 class="jobSectionHeader">
Compensation and Application Deadline</h2>
Pay range starts at: $23.23/hour | All salary calculations start at the minimum salary and will be based on candidate's education and experience. | Open until filled</div>

Program Success Coach and Mentor

Binghamton University

<div>Location: Binghamton, NY Category: Professional Job Type: Full-time Posted On: Fri Jun 12 2026 Job Description: 
 
Budget Title: Senior Staff Assistant (SL-3)
Salary: $70,000
The Student Success Data Analyst &amp; CRM Lead supports institutional retention and completion efforts through a combination of data analysis, reporting, and CRM system administration. The role sits at the intersection of student success operations, data systems, and communication strategy, with responsibility for ensuring that student-facing outreach is informed by reliable data and executed effectively.
This position requires both technical competence and intellectual curiosity, particularly an interest in understanding how student behavior, institutional processes, and communication strategies interact to influence outcomes. The role is expected to move beyond routine reporting to identify patterns, test improvements, and contribute to a more systematic approach to student success.
Reporting to the Senior Associate Registrar, the position works in close coordination with the Registrar's Office, Academic Success, and campus partners. The work requires sound judgment, attention to detail, and the ability to manage systems and outputs with minimal oversight.
Key Responsibilities:
CRM Administration and Student Communications
<ul><li>Administer Ellucian Advise, including system configuration, updates, troubleshooting, and ongoing maintenance.</li><li>
Manage the execution and quality control of student communications across the lifecycle.</li><li>
Maintain a structured communication calendar to ensure appropriate timing, cadence, and coordination across offices.</li><li>
Evaluate communication effectiveness using available data; refine messaging and targeting based on observed engagement patterns.</li><li>
Pilot and assess appropriate uses of AI and automation tools to improve efficiency, consistency, and personalization.</li><li>
Document workflows, configurations, and communication processes to support continuity and clarity.</li></ul>
Data Analysis and Reporting
<ul><li>Develop and maintain dashboards and reports related to:
<ul><li>student communication engagement</li><li>
advising participation and appointment trends</li><li>
retention, persistence, and academic standing indicators</li></ul>
</li><li>Produce recurring and ad hoc reports, including routine operational reporting and targeted analyses.</li><li>
Identify patterns and anomalies in student data that warrant further investigation or intervention.</li><li>
Translate analytical findings into clear summaries that inform decision-making by non-technical stakeholders.</li><li>
Perform validation and quality assurance to ensure data accuracy and consistency across systems.</li></ul>
Systems and Integration
<ul><li>Support data integration and flow between Banner, DegreeWorks, CRM Advise, and reporting tools.</li><li>
Work with Information Technology to diagnose and resolve system issues and improve data reliability.</li><li>
Contribute to incremental improvements in system design, data structure, and workflow efficiency.</li><li>
Maintain documentation that reduces reliance on informal knowledge and supports long-term system stability.</li></ul>
Collaboration and Campus Partnership
<ul><li>Coordinate with Academic Advising, Financial Aid, Enrollment Management, and Student Affairs to support aligned outreach strategies.</li><li>
Provide training and guidance on CRM functionality and data-informed practices.</li><li>
Contribute to a shared understanding of student success metrics and the operational factors that influence them.</li></ul> 

Job Requirements: 
<ul><li>
Bachelor's degree in data analytics, information systems, business, higher education administration, or a related field</li><li>
At least two years of experience in data analysis, reporting, CRM administration, or a related field</li><li>
Experience working with databases or query tools (e.g., SQL or similar)</li><li>
Analytical, organizational, and written communication skills</li><li>
Ability to document processes, reports, or systems clearly and consistently</li></ul>
Preferred:
<ul><li>Experience in higher education</li><li>
Experience in student success, advising, enrollment management, or institutional research</li><li>
Experience with data visualization or reporting tools (e.g., Power BI, Tableau, Excel)</li><li>
Experience administering CRM or student success platforms (e.g., Ellucian Advise, Slate, Salesforce)</li><li>
Familiarity with Banner, DegreeWorks, or similar student information systems</li><li>
Experience with workflow automation tools or process design</li><li>
Experience supporting structured communication or outreach initiatives</li></ul>
Visa sponsorship is not available for this position. If you currently need sponsorship or will need it in the future to maintain employment authorization, you do not meet eligibility requirements. Additionally, please note that Binghamton University is not an E-Verify employer. 
Additional Information: 
Offers of employment will be contingent upon successful completion of a pre-employment background check and verification of degree(s) and credentials
Binghamton University is a tobacco-free campus.
Pursuant to Executive Order 161, no State entity, as defined by the Executive Order, is permitted to ask, or mandate, in any form, that an applicant for employment provide his or her current compensation, or any prior compensation history, until such time as the applicant is extended a conditional offer of employment with compensation. If such information has been requested from you before such time, please contact the Governor's Office of Employee Relations at (518) 474-6988 or via email at info@goer.ny.gov
Payroll information can be found on our website https://www.binghamton.edu/offices/human-resources/payroll/
Cover letters may be addressed &quot;To the Search Committee.&quot;
Postings active on the website, accept applications until closure.
For information on the Dual Career Program, please visit: 
https://www.binghamton.edu/offices/human-resources/prospective/dual-career/index.html
Equal Opportunity/Affirmative Action Employer 
The State University of New York is an Equal Opportunity/Affirmative Action Employer. It is the policy of Binghamton University to provide for and promote equal opportunity employment, compensation, and other terms and conditions of employment without discrimination on the basis of age, race, color, religion, disability, national origin, gender identity or expression, sexual orientation, veteran or military service member status, marital status, domestic violence victim status, genetic predisposition or carrier status, or arrest and/or criminal conviction record unless based upon a bona fide occupational qualification or other exception.
As required by Title IX and its implementing regulations Binghamton University does not discriminate on the basis of sex in the educational programs and activities which it operates. This requirement extends to employment and admission. Inquiries about sex discrimination may be directed to the University Title IX Coordinator or directly to the Office of Civil Rights (OCR). Contact information for the Title IX Coordinator and OCR, as well as the University's complete Non-Discrimination Notice may be found here.
Binghamton University is committed to providing access, equal opportunity, and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. To request reasonable accommodation to participate in the job application or interview process, contact the ADA Coordinator by completing the Reasonable Accommodation Request Form.</div>

Student Success CRM and Communications Lead - Binghamton University

El Camino College Compton Center

Student Success Coordinator

Phoenix Charter Academy Network

<div>Phoenix Charter Academy Lawrence
Director of Post-Secondary Success
The Opportunity
The Network Director of Post-Secondary Success (NDPSS) is a critical member of the Phoenix statewide team. Reporting to the Chief of Schools, the Network Director of Post-Secondary Success will be instrumental in creating systems, policies and programs to advance the college and career readiness and persistence, of low-income, first-generation, immigrant students, and students of color across our network. This is a great opportunity for a leader who has demonstrated ability in designing and maintaining new partnerships, programming and structures that provide scholars with post-secondary programming intended to increase readiness, access, and persistence.
Your Contribution
In addition to demonstrating the qualities of a Phoenix staff member, the Director of Post-Secondary Success will be responsible for the following:
Expand programming for increased scholar success
<ul><li>Creating and implementing a 1-, 3- and 5-year vision for College and Career Success at Phoenix Academy
</li><li>Build and manage multiple partnerships with community colleges and other post-secondary transition programs to expand Phoenix&rsquo;s support programming for scholar's post-graduation
</li><li>Develop career and certification pathways for scholars with non-traditional high school backgrounds
</li><li>Expand Phoenix&rsquo;s career exploration by creating partnerships, systems and structures for scholar internship opportunities
</li><li>Stay up to date on Massachusetts career trends and the workforce development programs that support them
</li><li>Execute the post-secondary vision outlined in the organization strategic plan
</li><li>Support advisory units specific to college and career exploration as needed
</li><li>Serve as a member on Phoenix network college and career planning team
</li></ul>Oversee College, Career and Transition Support
<ul><li>Design systems and structures that help create post-secondary pathways, including helping the collaborative practice team create internal pathways through course structures
</li><li>Work with outside agencies to foster partnerships, internships and externships for career and college opportunities
</li><li>Maintain regular communication with outside agencies, colleges, and any other stakeholders involved in the lives of graduating scholars and alumni
</li><li>Create systems, structures, procedures and protocols for tracking alumni achieving (to and through) post-secondary goals.
</li><li>Oversee the postsecondary accountability at your School
</li></ul>Required Qualifications
<ul><li>Deep commitment to Phoenix&rsquo;s mission and communities
</li><li>5+ years of experience leading college access and success programs with demonstrated deep understanding of the needs of low-income, American-born Black, first generation, immigrant students and students of color.
</li><li>Demonstrated experience within higher education settings including knowledge of higher education best-practices for advancing the persistence and completion of first-generation students
</li><li>Knowledge of and experience working in or collaborating with local workforce development organizations
</li><li>Proven experience leading collaborations and strategic planning processes involving multiple stakeholders.
</li><li>Bachelor&rsquo;s Degree required
</li></ul>Preferred Qualifications
<ul><li>Master&rsquo;s degree preferred but not required
</li><li>English &amp; Spanish bilingual skills
</li><li>Management/ supervisory experience
</li></ul>Who We Are
Phoenix Charter Academy aims to show the world what all young people can do, and to defy the limitations of societal assumptions, classism, and racism. Phoenix Charter Academy was founded on the unwavering belief that all students can succeed at high levels. While this mantra is typical of high-performing schools, particularly those in the charter sector, Phoenix truly endeavors to reach every student, focusing on a growing number on the margins of the traditional public district education system: students who have dropped out of high school, students who are parenting children of their own, students who are or have been involved with the juvenile justice system, students who are older and new to the country and cannot gain access to public schooling, and students who are under-credited relative to the number of years they have spent enrolled in high school. We believe that these students, like all students, are completely capable of developing the skills necessary to set themselves up for lifetimes of economic prosperity and success. We support our students with individually tailored and academically rigorous curricula and push them to succeed at the highest levels by providing them with the resources and mentoring that they need to reach their full potential.
Why Our Work is Important
Students across America are dropping out of high school at an alarming rate. Dropping out of high school has a substantial impact on a young person&rsquo;s life. Over the course of their lifetime, an individual who drops out of high school is more likely to have reduced earning power, greater social service dependency, increased rates of criminal involvement, and shorter life expectancy. Phoenix Charter Academies addresses this trend by creating environments where students can demonstrate their talent and resilience and prepare themselves for success through high school, college, and beyond.
Commitment to DEI
At Phoenix, we recognize the importance of forming a school community inclusive of all visible and invisible identities. We act to ensure that our students and staff always see reflections of themselves and their communities.
At Phoenix, we aim to break down systemic barriers by providing access to resources, experiences, and differentiated supports for historically marginalized groups.
At Phoenix, we solicit, value, understand, connect, and leverage multiple perspectives and experiences. We invite all perspectives except those that perpetuate oppression or dehumanization.
At Phoenix we do not just accept difference - we celebrate it, support it, and thrive on it for the benefit of our scholars and the communities we serve. We believe difference makes us stronger. Phoenix Charter Academy is an equal opportunity employer and as such, we do not discriminate against any team member or candidate because of race, creed, color, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, veteran status, marital status, pregnancy, or any other basis protected by federal, state or local law. Phoenix Charter Academy is committed to making any reasonable accommodations necessary to support an individual's employment.
Qualities of Phoenix staff member:
<ul><li>Unwavering belief in our students - Phoenix staff operate with the deeply held belief that all young people want to and can succeed even in the face of substantial systemic barriers and societal constraints.</li>
<li>Continuous Improvement - Phoenix staff approach problem solving with curiosity and desire to understand the perspectives of others. They carry an internalized sense of &ldquo;I can always learn more&rdquo; and know that adults at Phoenix must model the qualities of being open-minded and willing to make mistakes and learn from them. Phoenix staff members embody &ldquo;lifelong learner&rdquo; mindsets and strive for constant improvement.</li>
<li>Eager to Learn - Phoenix staff must be able to learn as they go in a fast paced, ever evolving, urgent environment. They have the desire to receive direct feedback and the ability to implement the feedback into practice quickly.</li>
<li>Commitment to Diversity, Equity, and Inclusion - Phoenix staff commit to understanding the ways that their self-identity and experiences impact and interact with their daily work, their colleagues, and their students, and work toward furthering initiatives that promote a more equitable society.</li>
</ul>
What You&rsquo;ll Bring
<ul><li>Alignment to Phoenix's mission</li>
<li>At least 1 year of direct scholar-serving (teaching, tutoring, academic support, etc.) experience preferred</li>
<li>Bilingual/Spanish-speaking candidates are highly encouraged to apply.</li>
<li>Communication - Conveys information effectively and efficiently using verbal, non-verbal, and written communication skills; has knowledge and flexibility to communicate across lines of difference.</li>
<li>Scholar Orientation - Works to deepen understanding of scholars and centers the needs of scholars in all aspects of how the work is done.</li>
<li>Adaptability - Adjusts and strategically aligns work to the school's mission while navigating complex and changing environments internally and externally.</li>
<li>Strong work ethic with ability to work independently and in a team environment</li>
</ul>
What You&rsquo;ll Get
We want you to be the best you can so you&rsquo;ll receive professional development, coaching, and the resources needed for you to succeed. An open, curious and celebratory culture that embraces diversity as a leading asset and fosters equity and inclusion through affinity groups and continuous capacity building supported by our Racial, Justice and Equity working group. Competitive market comp, medical, dental, vision, mental health and wellness plans, a 403b, and employee perks such as longevity bonus and pet insurance.
Equal Opportunity Employer
We are proud to be an equal opportunity employer and as such, we do not discriminate against any team member or candidate because of race, creed, color, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, veteran status, marital status, pregnancy, or any other basis protected by federal, state or local law. Phoenix Charter Academy is committed to making any reasonable accommodation necessary to support an individual's employment.
**The Network retains the right to modify this job description at any time, for any reason, at the Network&rsquo;s sole discretion** #ZR
**The Network retains the right to modify this job description at any time, for any reason, at the Network&rsquo;s sole discretion**</div>

Director of Post Secondary Success

Tennessee Board of Regents

TEMPORARY/PART-TIME
 
ASSISTANT SOFTBALL COACH/ATHLETIC DEPARTMENT ASSISTANT
 
Number of Openings: 1
 
Employee Classification: Non-Exempt
 
Institution: Cleveland State Community College
 
Department: Softball
 
Campus Location: Cleveland, TN
 
Salary Range: $21.00 hr
 
Position Status: Part-Time Temporary / *Not to exceed 29 hours/week
 
Cleveland State Community College is a comprehensive, two-year post-secondary institution, located in Cleveland, Tennessee. Cleveland State is committed to providing open access and quality education to all students. A Tennessee Board of Regents institution, Cleveland State is accredited by the Southern Association of Colleges and Schools Commission on Colleges (SACSCOC). At Cleveland State, our mission is to build strong minds, careers and communities through exceptional teaching and learning, workforce development and service. We wish to hire individuals with similar values who can help us accomplish those goals.
 
Special Instructions to Applicants: 
To be considered for a position at Cleveland State, you must complete an online application. Your skills, abilities, qualifications, and years of experience will be evaluated solely based on the information provided in your application. Any work experience not included will not be considered for meeting the minimum requirements or determining compensation for the position.
 
Please note the following: 
Attaching a resume does not substitute for completion of the application form.
 Part-time work experience is calculated at 50% of full-time experience.
 
JOB SUMMARY
 
Under the direction of the Head Softball Coach, the Assistant Softball Coach supports all aspects of the softball program. This position emphasizes hitting instruction and approach, defensive position coaching, and player development. The Assistant Coach plays a key role in developing hitters, managing a designated defensive position group, and serving as the program’s lead recruiter.
 
In addition, the Assistant Softball Coach will assist with Athletic Department responsibilities, including the maintenance and upkeep of college softball facilities and fields. This position also supports game management operations for other college athletic programs.
 
ESSENTIAL JOB FUNCTIONS
 
Softball Assistant Coach (Position Player/Recruiting) (70%)
 
Assist in planning, organizing, and conducting team practices, workouts, and individual skill development sessions.
 Support in-game coaching responsibilities during practices and competitive events, including instruction, positioning, and strategic adjustments.
 Assist in the development and implementation of training programs designed to promote player growth, discipline, skill advancement, and a positive team culture.
 Monitor student-athlete behavior and promote sportsmanship, accountability, academic responsibility, and leadership both on and off the field.
 Maintain full participation and availability for all team practices, games, travel, and program-related functions as required.
 Evaluate student-athlete performance using video review, statistical data, and live observation to support coaching decisions and development plans.
 Assist with recruiting efforts, including coordination of campus visits, communication with prospective student-athletes, and follow-up activities.
 Assist with fundraising initiatives and related program support activities.
 Assist with softball facility maintenance and upkeep, including general field maintenance, mowing, and ensuring a safe and functional playing environment.
 
Recruiting
 
Identify, evaluate, and recruit prospective student-athletes, including high school and transfer players who meet program athletic and academic standards.
 Communicate regularly with high school, travel ball, and club coaches to gather information and build recruiting relationships.
 Assist with organizing and supporting recruiting activities, including campus visits, camps, showcases, and tours.
 
Athletic Department Assistant (25%)
 
Assist the Director of Athletics & Student Life with game management for home athletic events when not in season.
 Monitor student-athlete academic progress, attendance, and eligibility requirements.
 Promote academic success and support student-athlete personal development.
 Coordinate study hall, tutoring, and other retention support services as needed.
 
Non-Essential Functions (5%)
 
May be required to achieve additional skill, knowledge, or credentialing levels.
 Perform other duties as assigned.
 
EQUIPMENT
 
Work activities routinely involve the use of standard office equipment, including computers, printers, copiers, scanners, telephones, and other related devices. Employees are expected to perform tasks such as data entry, document preparation, email communication, and report generation using these tools. In addition, this position requires the operation, maintenance, and proper handling of athletic and field equipment, including pitching machines, batting cages, field maintenance equipment, mowers, utility vehicles, and other softball-related training and game-day equipment. The position may also require the operation of a college or rental van using a valid standard driver’s license for team travel, recruiting activities, and other program-related transportation needs.
 
KNOWLEDGE, SKILLS AND RESPONSIBILITIES
 
Demonstrated ability to establish and maintain strong interpersonal relationships with student-athletes, coaches, staff, faculty, alumni, and community members while fostering a positive and professional team culture.
 Strong organizational, planning, and time management skills with the ability to effectively prioritize multiple responsibilities, meet deadlines, and manage recruiting, travel, practice, and game schedules in a fast-paced environment.
 Knowledge of appropriate procedures and protocols to follow in emergency situations, including student-athlete injuries, facility emergencies, weather-related events, and other incidents requiring immediate response and communication.
 Experience utilizing data analytics, video analysis platforms, and performance technology to evaluate and enhance student-athlete performance, including systems such as Rapsodo, Synergy, Hudl, or similar softball and athletic performance software.
 Demonstrated proficiency in Microsoft Office and Google Workspace applications, including the ability to create reports, manage recruiting databases, organize schedules, maintain records, and communicate effectively through digital platforms.
 Proven success in identifying, recruiting, and developing student-athletes who positively contribute to team performance, academic achievement, and overall program success both on and off the field.
 
JOB STANDARDS/QUALIFICATIONS
 
High School Diploma or High School Equivalency Diploma.
 
Minimum of two (2) years of experience in any combination of: 
Collegiate playing experience
 Graduate assistant or volunteer coaching experience
 Assistant coaching experience at the collegiate level
 Head coaching experience at the high school level
 Valid driver’s license.
 
JOB LOCATION
 
This on-site position is based at the main campus of Cleveland State Community College in Cleveland, Tennessee. Regular travel to athletic events, recruiting activities, conferences, and other program-related functions at other institutions is expected. Travel may include day, evening, overnight, and weekend trips throughout the region and state. The position may require transporting student-athletes and staff using college or rental vehicles and attending events in a variety of indoor and outdoor environments and weather conditions. Flexibility in scheduling is essential, as work hours frequently include nights, weekends, holidays, and extended travel periods during the athletic season.
 
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Applicants may be subject to a background check and credit check.
 
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If you are interested, click on the link to apply.
 
Applications can be assured full consideration if submitted by June 16, 2026.
 
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Human Resources Office
 Telephone: 423-478-6203; FAX: 423-478-6257
 Email: humanresources@clevelandstatecc.edu
 
Website: www.clevelandstatecc.edu
 
The following link will direct you to a reporting section of the college’s website: How Do I Report

Assistant Softball Coach / Athletic Department Assistant

Ozark Center

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 Job Description Summary
 
 
 
 The
 
 Performance Behavioral Health Therapist
 
 provides comprehensive behavioral health and psychological performance services to student-athletes within the MSSU athletic department. This full-time position supports mental wellness and performance optimization through evidence-based therapeutic interventions, including individual, family, and group therapy, neurofeedback, biofeedback, consultation, and crisis response. The coach also delivers outreach, education, and prevention programming on behavioral health and sport-related psychological issues.
 
 
 This role requires a licensed therapist, social worker, or psychologist with experience in trauma-informed, person-centered care and a deep understanding of the unique challenges faced by collegiate athletes. The coach will integrate behavioral health support into the athletic environment, collaborating closely with sports staff to enhance athlete development, resilience, and recovery. Services may be delivered in-person or via secure virtual platforms, and documentation will be maintained using electronic medical records.
 
 
 Evening, weekend hours, and travel are occasionally required to meet the dynamic needs of the athletic program. The position reports to the
 
 Performance Behavioral Health Coach
 
 and functions as a key member of the sports performance team.
 
 
 
 Education:
 
 Master&rsquo;s or doctoral degree in Psychology, Social Work, or Professional Counseling. Doctoral degree preferred.
 
 
 
 Work Experiences
 
 
 
 <ul>
 <li>
 1 year experience providing behavioral health services preferred.performance individuals preferred.
 </li>
 <li>
 2 years of experience providing therapy, preferably with a focus on athletes or high-
 </li>
 <li>
 Experience working in a collegiate or athletic environment is highly desirable.
 </li>
 <li>
 Demonstrated success in implementing mental health initiatives and performance enhancement programs.
 
 
 </li>
 </ul>
 
 Responsibilities
 
 
 
 <ul>
 <li>
 Provide direct clinical services including individual, group, marital, and family therapy to student-athletes, in accordance with licensure scope and contractual agreements.
 </li>
 <li>
 Conduct diagnostic assessments to determine medical necessity and develop appropriate treatment recommendations or referrals.
 </li>
 <li>
 Develop and maintain individualized treatment plans using evidence-based practices, ensuring timely updates and alignment with clinical standards.
 </li>
 <li>
 Deliver crisis intervention services during regular hours and as needed during athletic events or travel, in coordination with university and Ozark Center protocols.
 </li>
 <li>
 Provide psychoeducation, consultation, and preventative programming to athletes, coaching staff, and athletic department personnel on behavioral health and performance-related topics to support team dynamics, athlete well-being, and performance enhancement strategies..
 </li>
 <li>
 Maintain professional conduct and collaborative relationships with clients, colleagues, university staff, and administrative personnel.
 </li>
 <li>
 Participate in community outreach and education initiatives in partnership with Ozark Center and MSSU to promote mental wellness and reduce stigma.
 </li>
 <li>
 Stay current with best practices in sports psychology, trauma-informed care, and behavioral health interventions through continuing education and professional development.
 </li>
 <li>
 Engage in athletic program activities including training camps, team meetings, and gameday events, providing on-site behavioral health support as needed.
 </li>
 <li>
 Ensure documentation and service delivery meet standards set by accrediting bodies (e.g., CARF, Joint Commission), Ozark Center policies, and applicable Missouri and federal regulations (e.g., HIPAA, ADA, FMLA).
 </li>
 <li>
 Work flexible hours, including evenings, weekends, and travel, to meet the needs of the athletic department and student-athletes.
 
 
 </li>
 </ul>
 
 Physical Requirements:
 
 Ability to participate in team activities and events, occasionally outside of normal business hours. Typical demands include prolonged sitting, frequent standing, bending, stooping, and occasional lifting. Requires normal range of hearing and manual dexterity sufficient to operate keyboard, telephone, photocopier, calculator, and other office equipment as needed. Requires ability to remain calm during stressful events. Must be able to work flexible hours, including some evenings and weekends, to accommodate the schedule of student/athletes. Must have capability to provide on-site crisis intervention services as needed.
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Therapist - Performance Behavioral Health

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