student support advisor

Lansing Community College

<div></div><div><div>Job no: 493673 
Work status: Regular/Continuing 
Location: LCC Downtown Campus 
Categories: Faculty 
Work type: Part Time 
View Position Description
</div>
<div>Title: PT Academic Professional - Supplemental Academic Advisor

Posting Closes at 11:55 PM on: 4/24/2026

Hours Per Week: Up to 30 Hours

Compensation Type: PT Academic Prof-Pay Based on PT Salary Schedule

New Hire Starting Pay: Rate of pay is based on the required qualifications of this position.

Employee Classification: Assc Academic Professional

Level: PT Advisor-MD

Division: Student Affairs Division - 20000

Department: Advising - 20230

Campus Location: LCC Downtown Campus

Position Type: Regular/Continuing

Bargaining Unit: MAHE

To view the applicable labor contract, visit the Labor Relations web site.

For information about the benefits offered, please visit the Benefits web site.
<div>
<div><div><div><h5 class="jobSectionHeader">Job Summary:</h5>

The Supplemental Academic Advisor reports to the Director of Academic Advising. The Supplemental Advisor provides direct support in the development, progression and completion of students&rsquo; educational and career goals. Provide academic, transfer and career advising while supporting student success and program completion by creating &ldquo;My
 
Academic Pathways&rdquo; (MAPs) with each student. 
 
Supplemental Academic Advisors will actively listen and respond to student needs to effectively connect them to other wrap around services such as tutoring, success coaching, counseling, financial aid, etc. This position will support divisional, departmental and campus wide programs such as orientation, senior star day(s), transfer workshops and other related campus events supporting student success, student persistence, and student retention. Hours may fluctuate based on departmental advising needs, with expanded availability expected during peak advising times. This work may include evenings, occasional Saturdays, and work at various locations. 
 
Must demonstrate a strong commitment to serving a diverse, multicultural population and work effectively within a team-based environment, with an emphasis on continuous improvement and alignment with the community college mission and philosophy. 
IMPORTANT: If an educational degree is required for this position, unofficial copies of transcripts from each institution of higher learning where either a degree has been conferred or coursework completed are required documents that must be submitted as part of the online application process. 
 
Applicants with foreign education credentials (i.e. earned degree and related to this position) must contact a member of the National Association of Credential Evaluation Services (NACES) credential evaluation services (www.naces.org) and request an academic transcript evaluation. Three of NACES member credential evaluation services are: Educational Credential Evaluators, Inc. (https://www.ece.org/) ; World Education Services, Inc.(https://www.wes.org/) ; International Education Research Foundation, Inc. (https://ierf.org/). The credential evaluation must be submitted with the application materials. 
 
REMEMBER: If an educational degree is required for this position, applications lacking these required documents will not be considered.

Regular on campus presence is expected for all LCC employment. Any flexible work schedules and/or hybrid work schedules approved by the College are subject to change based on the needs of the LCC community.

LCC policy requires all LCC employees to be residents of the State of Michigan and to perform all work (with limited exceptions) within the State of Michigan.

Final candidates will be subject to a criminal background check as part of the employment process.</div></div> 
<div>
<div><h5 class="jobSectionHeader">Required Qualifications:</h5>

Master&rsquo;s degree required from a regionally accredited institution of higher education. 
 
Demonstrated experience in higher education academic advising (graduate advising assistantship, academic success coaching or similar). 
 
Demonstrated experience with customer service and interpersonal skills</div></div> 
<div>
<div><h5 class="jobSectionHeader">Preferred Qualifications:</h5>

Experience working with at-risk and multicultural populations. 
 
Experience in teaching, training and facilitating groups.</div></div><div> 
<div>
Lansing Community College prohibits sex discrimination in any educational program or activity that it operates. Individuals may report concerns or questions to the Title IX Coordinator. The notice of nondiscrimination is located at lcc.edu/consumer-information/equal.html. 
</div>
</div> 
</div></div></div>Advertised: 06 Apr 2026 Eastern Daylight Time 
Applications close: 24 Apr 2026 Eastern Daylight Time</div>

PT Academic Professional - Supplemental Academic Advisor

Regional School Unit 57

The Massabesic Center for Adult Learning (MCAL) has the following vacancy for your consideration: POSITION: Student Advisor and Program Support SpecialistREPORTS TO: MACE DirectorSYNOPSIS: The Advisor/Support Specialist is responsible for program marketing, student support and advising, thedevelopment and maintenance of community enrichment programming, and the entry and compilation of student data.QUALIFICATIONS: 1. Bachelors Degree required2. Experience in advising and/or guidance counseling is preferred.3. Exceptional interpersonal skills are required.4.
 
Marketing experience is desirable.5. Team-oriented, with the ability to work independently.6. Knowledge of online marketing tools as well as traditional marketing methods, with the ability/willingness to acquire new knowledge in this area.7. Experience in clerical work preferred.8.
 
Exceptional ethics and adherence to confidentiality.WORKING HOURS: Full-time Monday-Friday, generally afternoons and evenings.WORK YEAR: Predominantly school year, with some summer work.RESPONSIBILITIES: 1. Meets with prospective students, completes program intake procedure.2. Accurately maintains data and student records.3. Demonstrates a high level of professionalism and confidentiality.4.
 
Uses information from intake, assessments, and inventories to place students in the appropriate academic setting, tutoring sessions, and/or elective programs based on students identified needs, interests, and plans.5. Works with students to ensure proper course and/or career credentialing program selection.6. Provides guidance to students as they search for higher education and career opportunities.7. Works closely with students to ensure successful course/credentialing program completion.8.
 
Follow-up regularly with students on academic progress.9. Administers CASAS, HiSET, Accuplacer, and other assessments with consistency and fidelity.10. Builds relationships with businesses and community partners to provide maximum support and opportunity to students.11. Creates and maintains records as required.12.
 
Works closely with local and state agencies to stay informed of all opportunities, attends training, seminars, and meetings as needed.13. Post classes, events and services to social media venues.14. Maintains and updates program website.15. Uses current marketing strategies effectively, and keeps up to date with emerging marketing trends.16.
 
Is responsible for the design and editing of biannual brochures.17. Prepares classrooms, rosters, and other forms for evening programming.18. Assists with state, local, and federal reporting requirements throughout the fiscal year.19. Performs multiple duties in state-mandated databases including but not limited to registrations, transcripts, NRS tables, reports, and other items requested by Maine DoE.20.
 
Attends team/staff meetings for program planning and seeks out professional development opportunities as needed.21. Maintains professional certifications as necessary.22. Other duties as assigned.NOTE: The above job description reflects the general requirements necessary to describe the principle functions orresponsibilities of the job identified and shall not be interpreted as a detailed description of all work requirements that may beinherent in the job, either at present or in the future.EQUAL OPPORTUNITY EMPLOYERRSU 57 Massabesic School District is committed to maintaining a work and learning environment free from discrimination onthe basis of race, color, religion, national origin, pregnancy, gender identity, sexual orientation, marital/civil union status,ancestry, place of birth, age, citizenship status, veteran status, political affiliation, genetic information or disability, as definedand required by state and federal laws. Additionally, we prohibit retaliation against individuals who oppose such discriminationand harassment or who participate in an equal opportunity investigation.

Student Advisor and Program Support Specialist

The Sullivan University System

<div>Description:

Look No Further, Your Career Starts Here! 
Sullivan University is an organization that is truly committed to making a difference. We host a wide variety of career opportunities, offer a family-oriented culture, and invest in our employees.
Join us if you want:<ul><li>
Internal Mobility</li><li>
The Opportunity to Make a Difference in the Lives of our Students</li><li>
Professional Training and Development</li><li>
Individual Coaching</li><li>
A Diverse and Positive Work Environment</li><li>
To Support Local Charities through the Sullivan Cares Program</li></ul>
What Can We Offer YOU?<ul><li>
90% Tuition Discount through the Master&rsquo;s degree level for the employee and 40% dependent discount after 1 year of employment (dependent discount increases to 90% after 3 years)</li><li>
A Generous Benefits Package with Medical, Dental, Vision, Life, AD&amp;D, Long-Term Care, Short Term Care, Auto, and Home Insurance.</li><li>
401K</li><li>
Competitive Salary</li><li>
11 Paid Holidays</li><li>
Paid Vacation and Sick Time</li><li>
Paid Volunteer Time</li><li>
Employee Referral Bonus</li><li>
Employee Discounts at Local Restaurants and Venues</li><li>
Comprehensive Wellness Program</li></ul>
We are currently looking for a full-time Student Success Advisor. The Student Success Advisor provides superior customer service and performs a variety of tasks that support the Student Success Center and the needs of students. From the time they commit to the university until they graduate, the Student Success Advisor is focused on managing the student relationship and improving the overall student experience.
Hours for this position include two 9 am-6 pm days, two 10 am-7 pm days, 8 am-4:30 pm on Fridays, and occasional Saturdays from 9 am-1 pm
Responsibilities of the position include:<ul><li>
Provides positive customer service to students, faculty, and staff.</li><li>
Monitors an assigned student population based on the established university scheduling cohort.</li><li>
Helps to ensure students stay on track for graduation by projecting student scheduling needs in future terms.</li><li>
Assists students with developing an understanding of university policies and procedures.</li><li>
Maintains knowledge of current academic program offerings and course requirements.</li><li>
Assists in the development and implementation of proactive, on-going retention and outreach campaigns and recovery efforts.</li><li>
Processes and maintains accurate documentation in Student Information System.</li><li>
Researches and stays up to date regarding barriers that impact student success.</li><li>
Collaborates with the Director of Student Success and the Office of the Provost to implement updated models and outreach initiatives.</li><li>
Works collaboratively with Financial Planning, Bursar, and Registrar Offices regarding student withdrawal requests and/or financial related questions. Strictly adheres to compliance efforts surrounding withdrawal requests.</li><li>
Coordinates with stakeholder departments regarding reentry initiatives.</li><li>
Facilitates and advises students how to change their major or concentration.</li><li>
Assesses academic difficulties, develops appropriate remedies, and evaluates effectiveness of student welfare and retention concerns.</li><li>
Performs phone, text, and e-mail related campaigns throughout the term.</li><li>
Conducts strategic interventions for students at-risk. Interventions include emails, phone calls, and other technological means to contact students.</li><li>
Develops and maintains close working relationships with faculty and other administrators for the purpose of collaborative efforts for student success.</li><li>
Complies with the Family Educational Rights and Privacy Act (FERPA) and other applicable laws and regulations to ensure the integrity of student academic records.</li><li>
Connects students with on-campus student services, tutoring programs, mentors, and other programs designed to help them reach graduation.</li><li>
Collaborates with Student Services to identifies external resources that assist students with overcoming obstacles to continuing their education.</li><li>
Assists with course work questions, where possible, including assistance with the Learning Management System.</li><li>
Attends commencement ceremonies.</li><li>
Participates in registration and orientation activities.</li><li>
Performs other duties as assigned.</li></ul>
Requirements:
<ul><li>Bachelor&rsquo;s Degree preferred.</li><li>
An equivalent combination of education and work experience may be considered.</li><li>
Ability to maintain a flexible schedule, including nights and weekends.</li><li>
Familiarity with transcript evaluation.</li><li>
Ability to coordinate multiple deadlines simultaneously and efficiently while meeting required deadlines.</li><li>
Ability to work collaboratively with others.</li><li>
Must possess excellent customer service, communication, organizational, and interpersonal skills.</li><li>
Ability to function efficiently in a fast-paced work environment.</li><li>
Must be able to sit and stand for extended periods of time.</li></ul>
This job description lists the major responsibilities of the job title listed. By no means is the job limited only to the responsibilities listed. Cooperation between employees is expected during periods of heavier than normal workloads and revisions to these duties on either a temporary or permanent basis is possible.
The Sullivan University System is an Equal Opportunity Employer.</div>

Student Success Advisor

Colorado Mesa University

<div><div>TRIO Program Advisor, First Gen Support Center</div> 

Full Time 
JR100062 
 
ANNOUNCMENT OF POSITION VACANCY 
 
FLSA Status:
 
United States of America (Exempt) 
 
Compensation:
 
$49,000.00-50,000.00 
Commensurate with education and experience. Excellent health and retirement benefits package: Click here for more information! 
 
SECTION I - OUR VALUES CULTIVATE OUR VISION AND CULTURE 
 
At CMU, we believe in acting from a foundation of goodwill. This belief gives us the courage to form meaningful relationships, embark on joint endeavors and take risks in the pursuit of new possibilities. It's this courage that enables the Mavily to explore new ways of thinking and doing, knowing that there is no perfect solution, no perfect idea. 
 
From this place of humility and courage, we've built a culture of resilience. We invest in the future by continuously adapting to change, overcoming challenges, and seizing new opportunities. We recognize that change is constant, and our resilience allows us to embrace it with confidence. Endless curiosity drives us to approach the unexpected as if it were expected, seeing opportunities for discovery and renewal in every challenge. In this community rooted in love and dignity, curiosity thrives, leading to endless opportunities for growth and advancement. 
 
Inspired by the soul of the West-the spirit that our region embodies-we emerge as a force for positive change, harnessing our collective power to build a Human Scale University that reflects our values and brings to life our shared vision of the world we aspire to create. 
 
Colorado Mesa University Core Values 
Love - Extending oneself for nurturing the growth of self and others 
Dignity - Respecting the intrinsic value of each person and believing that others act from a foundation of goodwill 
Courage - Taking risks in the pursuit of new possibilities 
Humility - Suspending one's ego and pride to recognize that no idea is perfect and being open to the input of others 
Resiliency - Investing in the future by adapting to changes, overcoming challenges and pursuing Opportunity 
Curiosity - Cultivating awe and exploring the unknown 
Power - The strength to act collaboratively with individual agency to achieve our goals 
 
SECTION II - THE SEAT 
 
At CMU, we look at every position as a seat. Every seat is vital and the individual in the seat contributes significantly to our mission of providing an affordable and accessible education and forming meaningful and mutually enriching partnerships that support the well-being and vibrancy of our community. As a human centric organization, a priority is to ensure we have the &quot;right seats&quot; in our organization, and that the expectations, ownership and accountabilities are defined and communicated clearly for the success of the individuals holding the seats. 
 
OVERVIEW AND SCOPE OF TEAM AND/OR TASKS
 
 
The TRIO Program Advisor plays a vital role in CMU's First Gen+ Support Center and TRIO Student Support Services Program (SSS), supporting a caseload of first-generation, low-income, and/or students with disabilities. This federally funded program is designed to improve retention, academic performance, and graduation rates of its participants through comprehensive, holistic, and proactive support services.
 
 
Working under the guidance of the Director of TRIO Collegiate Programs, the Advisor helps students develop individualized educational plans, navigate college systems, and access campus and community resources. The Advisor collaborates with campus partners and contributes to the success of the First Gen+ Support Center's mission and team.
 
 
Utilizing a case management system and Appreciative Advising framework, TRIO Advisors provide holistic and student-centered advising on multiple aspects of student success, such as academic advising and registration, financial literacy, financial aid, personal wellness, and student success skills. TRIO Advisors support and empower students from a wide variety of backgrounds and are expected to maintain a high level of customer service with all interactions. 
 
OVERVIEW AND ROLE SCOPE OF TEAM AND/OR TASKS 
 
Advising &amp; Student Support Tasks
 
<ul><li>Provide academic advising and coaching to a caseload of TRIO-eligible students.
 
</li><li>Develop and monitor individual &quot;academic snapshots and action plans.&quot;
 
</li><li>Coordinate and track services including academic and financial aid counseling, graduate program advising and post-grad plans, disability accommodations, tutoring, financial literacy, and course registration.
 
</li><li>Provide proactive interventions and success coaching to encourage academic standing, retention, and graduation.
 
</li><li>Assist students with career exploration and post-graduation planning.
 
</li><li>Maintain accurate and timely documentation of student engagement, contact notes, and outcomes in accordance with federal and institutional policies.
 
</li><li>Foster a warm, inclusive, and welcoming environment that helps students thrive.
 
</li>Cultivate meaningful and productive relationships with students, staff, and leaders by initiating critical conversations, having a visible presence, and maintaining regular communication. 
<li>
 
</li></ul> 
 
Programming &amp; Events Tasks
 
<ul><li>Support and facilitate workshops, travel opportunities, and enrichment activities in collaboration with the Engagement Specialist.
 
</li><li>Participate in First-Gen+ events such as National TRIO Day, First-Gen Week, beginning of semester kick offs, end of semester celebrations, and various campus events where program outreach can occur.
 
</li><li>Help develop and present programming on financial literacy, academic skills, graduate school preparation, post-graduation options and career readiness, personal/professional development, and student wellness.
 
</li>Collaborate in evaluation of TRIO programming and support changes based on outcomes. 
<li>
 
</li></ul> 
 
Individuals in this seat support the following teams:
 
<ul><li>First-Gen+ Support Center Department - Advisors support the Director of the First-Gen+ Support Center, Program Coordinators, and department operations.
 
</li><li>Enrollment Management - Advisors support the overall efforts of the Enrollment Management team regarding student success, enrollment, and retention.
 
</li><li>Regularly collaborate with university partner offices, such as IRIS Advisors, Financial Aid, Educational Access Services, Student Wellness Center, Student Services, Registrar, and Student Accounts.
 
</li><li>Serve as a representative of CMU's TRIO programs at occasional regional/national TRIO association meetings.
 
</li>Maintain compliance with U.S. Department of Education regulations and CMU standards. 
<li>
 
</li></ul> 
 
Leadership, Management, and Accountability (LMA) Responsibilities
 
<ul><li>Does not directly supervise staff but may collaborate with student mentors and student employees.
 
</li><li>Must manage multiple priorities and use sound judgment in advising underserved student populations.
 
</li><li>Accountable for achieving federal program benchmarks related to persistence, academic performance, and graduation. 
 
</li></ul> 
 
Individuals in this seat are required to:
 
<ul><li>Demonstrate a high level of discretion and professional judgment in actively assessing and advising students from all backgrounds on key aspects of student success, such as academic advising and registration, student finances, personal wellness, and student success skills.
 
</li>Interpret and apply institutional policies, procedures, and regulations related to academic, financial, and student support programs. As well as federal regulations of the TRIO program. 
<li>
 
</li></ul> 
 
Other duties may be assigned as needed by our business.
 
 
CAPACITY REQUIREMENTS
 
<ul><li>Excellent communication, active listening, and relationship-building skills
 
</li><li>Cultural competence and a strong commitment to supporting diverse and underserved students
 
</li><li>Discretion in handling sensitive issues and maintaining student confidentiality in compliance with FERPA
 
</li><li>Strong organizational skills with the ability to manage time, priorities, and multiple responsibilities
 
</li><li>Proficiency with student systems and the ability to learn new technologies and policies quickly
 
</li><li>Ability to thrive in a dynamic, high-demand environment with emotional intelligence and sound judgment
 
</li><li>Commitment to student-centered service and the Appreciative Advising approach
 
</li><li>Skill in presenting complex information clearly to students, families, and campus partners
 
</li><li>Ability to develop and deliver engaging programming to a range of audiences
 
</li><li>Effective collaborator with the ability to navigate difficult conversations and support strategic decision-making
 
</li>Embraces change, innovation, and continuous improvement 
<li>
 
</li></ul> 
 
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 
 
DISCLAIMER - This position description is only a summary of the typical functions of this seat, and not an exhaustive list of all responsibilities and areas of accountability.
 
 
Required Qualifications:
 
<ul><li>Bachelor's degree from an accredited four-year college or university in education, psychology, counseling, social work, or related field
 
</li><li>One to two years of experience in higher education, counseling, or similar settings
 
</li><li>Experience working with diverse student populations, especially first-generation, low-income, academically underprepared and/or groups that are underrepresented in higher education.
 
</li><li>Experience in customer service, academic advising, success coaching, college classroom teaching and/or counseling/social work.
 
</li>Strong interpersonal skills, sound judgment, and the ability to work independently as well as be a team player. 
<li>
 
</li></ul> 
Preferred Qualifications:
 
<ul><li>Experience in First Year Experience, goal setting, financial literacy, and graduate school/career planning
 
</li><li>Background in TRIO or a similar support program
 
</li><li>Strong record-keeping and outcome documentation experience
 
</li>Strong computer skills. Proficiency with Microsoft 365, Student Access, Banner, Slate, or other CRM systems 
<li>
 
</li></ul> 
 
HOW TO APPLY: Applicants will be asked to complete an online application by creating a profile and then providing personal and demographic information. In addition, please be prepared to upload a: 
<ul><li>
Cover letter 
</li><li>
Resume 
</li><li>
Copy of transcripts for all degrees completed (if your transcripts include a social security number or birthdate, please redact that information before uploading the document. Official transcripts will be required upon hire)</li></ul> 
Colorado Mesa University is particularly interested in candidates who have experience working with students from diverse backgrounds and who have a demonstrated commitment to improving the levels of access and success for underrepresented students within higher education. 
 
Colorado Mesa University is committed to providing a safe and productive learning and living community. To achieve that goal, we conduct background investigations for all final applicants being considered for employment. Background investigations include reference checks, a criminal history record check, and when appropriate, a financial and/or motor vehicle history. Applicant must be able to verify U.S. employment eligibility. Colorado Mesa University is an Equal Opportunity Employer, committed to a culturally diverse faculty, staff and student body. Women and minorities are encouraged to apply. Any person with a disability as defined by the ADA Amendments Act of 2008 (ADAAA) may be provided reasonable accommodation upon request to enable the person to complete an employment assessment. To request an accommodation, please contact the CMU Human Resources Office by phone or email. You may be asked to provide additional information, including medical documentation, regarding functional limitations and the type of accommodation needed.</div>

TRIO Program Advisor, First Gen Support Center

Paradise Valley Community College

Student Services Analyst (Academic Advising)

California Institute of Applied Technology

<div>
 Full-time Description
 
 
 
 Work from Home (WFH)
 
 -
 
 
 Remote work must be performed while residing in California, New Mexico, Florida or Massachusetts
 
 
 
 
 
 CIAT Location:
 
 San Diego, CA and Albuquerque, NM
 
 
 
 Division:
 
 Bootcamp
 
 
 
 Reports to:
 
 Student Success Manager
 
 
 
 Status:
 
 Non-exempt
 
 
 
 Employment Type:
 
 Full-time
 
 
 
 Summary
 
 
 
 The Student Success Advisor, Bootcamp Division is responsible for delivering high-touch, end-to-end support to students enrolled in accelerated certification bootcamps, ensuring they stay engaged, on track, and prepared for successful course completion and certification outcomes. This role will support new student onboarding, attendance monitoring, and student communication. The advisor works closely with the multiple CIAT departments to resolve student issues, maintain accurate records, and continuously improve the bootcamp experience through feedback collection and reporting.
 
 
 
 Responsibilities: Compliance &amp; Records Management
 
 
 
 <ul>
 <li>
 Interacts with a high volume of bootcamp students via phone, email, live chat, events, and/or other communication channels from post enrollment through certification success in CIAT?s bootcamp programs
 </li>
 <li>
 Provide positive motivation, nurturing, and support to improve student satisfaction and retention
 </li>
 <li>
 Collect and organize all required enrollment documentation as set forth by governing agencies and institutional policies
 </li>
 <li>
 Ensure data integrity of all student records to maintain 100% adherence to compliance requirements
 </li>
 <li>
 Participate in document collection for avocational professional development students required for compliance audits
 </li>
 <li>
 Facilitate course changes, start date changes, and enrollment cancelation requests
 </li>
 <li>
 Monitor and support bootcamp payment verification, enrollment documentation collection, and registration processing
 
 
 </li>
 </ul>
 
 Responsibilities: Student Engagement &amp; Success:
 
 
 
 <ul>
 <li>
 Support the certification exam tracking and reporting processes and provide encouragement and resources to help students pass certification exams
 </li>
 <li>
 Conduct new bootcamp enrollment welcome calls to support new professional development student cohorts starting their course
 </li>
 <li>
 Support CIAT specialized alumni invitations to participate in complimentary bootcamps
 </li>
 <li>
 Follow up with bootcamp participants to encourage increased survey participation
 </li>
 <li>
 Collaborate closely with CIAT internal departments including Admissions, Marketing, Student Services, Career Services, Education, and IT to support end-to-end student success
 </li>
 <li>
 Documents all interactions with prospective students within institutional information systems with proficiency and accuracy in creating, maintaining, and updating student records
 </li>
 <li>
 Works with a sense of urgency, while engaging and listening to others
 </li>
 <li>
 Exhibits a high degree of flexibility in adapting to a rapidly changing environment
 </li>
 <li>
 Adhere to CIAT?s compliance requirements to ensure all Federal, State, accreditation, and institutional policies and procedures are being met
 </li>
 <li>
 Follow communication guidelines to ensure high levels of customer satisfaction and professionalism
 </li>
 <li>
 Embody CIAT?s mission, vision, purpose and values
 
 
 </li>
 </ul>
 Requirements
 
 
 <ul>
 <li>
 High School Diploma or GED and general knowledge of the higher education industry
 </li>
 <li>
 Bachelor?s Degree in Business Administration, Education, or related concentration preferred
 </li>
 <li>
 Minimum of 2 years of professional work experience in customer service, student success, or related field. Previous experience working in a higher education setting is preferred
 </li>
 <li>
 Excellent organizational and communication skills and ability to inspire and motivate
 </li>
 <li>
 Proficient skills in MS Office products, including Outlook, Word, Excel, PowerPoint, and MS project and ability to learn additional software products
 </li>
 <li>
 Computer literate with a proven ability to learn and effectively use CRM, SIS, and LMS software
 </li>
 <li>
 Strong communication skills, both verbal and written, with the ability to effectively convey information and interact with students, colleagues, and others
 </li>
 <li>
 Possess a sincere interest in helping others achieve life goals
 </li>
 <li>
 Takes a customer-service-oriented approach to recruiting and retaining students and collaborating with internal departments
 </li>
 <li>
 Ability to work collaboratively with colleagues, academic departments, and administration to support student success, achieve institutional goals and contribute to a positive and inclusive culture
 </li>
 <li>
 Commitment to fostering an inclusive and supportive environment that respects the diversity of employees and students' backgrounds, experiences, and perspectives
 </li>
 <li>
 Self-motivated with a strong work ethic; dedicated to quality, quantity, results and timeliness
 </li>
 <li>
 Demonstrated ability to anticipate needs and exercise independent judgment
 </li>
 <li>
 Excellent analytical skills, problem resolution skills and general business acumen
 </li>
 <li>
 Position may require work responsibilities outside of normal business hours to accommodate business needs and deadlines
 </li>
 <li>
 Flexible to work longer hours to meet deadlines, if needed
 </li>
 <li>
 Reliable transportation to go on campus, attend seminars/trainings, if required
 </li>
 <li>
 Team player with a positive, can-do attitude
 </li>
 <li>
 Strong organizational skills with the proven ability to prioritize
 </li>
 <li>
 Possess high ethical standards, being an example of professionalism to others
 </li>
 <li>
 Ability to solve problems while maintaining compliance with all policies, procedures, and regulations, including those related to integrity, conduct, and professionalism
 </li>
 <li>
 Must be able to embody CIAT?s mission, vision, purpose and values
 
 
 </li>
 </ul>
 
 Position Type and Expected Hours of Work
 
 
 
 Days and hours of work are Monday through Friday with schedule rotations of weekend and evening hours.
 
 
 
 Supervisory Responsibility
 
 
 
 This position has no supervisory responsibilities.
 
 
 
 Location
 
 
 
 This is a remote position. Work must be conducted in locations that have been approved by the company. Company authorization is necessary for relocation or work from other locations, even if temporarily.
 
 
 
 Values
 
 
 
 Values such as integrity, excellence, customer service, teamwork and mutual respect are some of those that remain constant, regardless of changes in our company. When identifying company values, it is important that those values are demonstrated during business each day. Our values set expectations for how employees and managers interact with every person while representing the company.
 
 
 <ul>
 <li>
 We are passionate about education and student success.
 </li>
 <li>
 We value integrity and excellence in our employees and students.
 </li>
 <li>
 We treat ourselves and our students with dignity and respect.
 </li>
 <li>
 We believe in and encourage innovation at our school to better help our students succeed.
 </li>
 <li>
 We have a customer centric focus, and we want people highly committed to achieving goals, where our success equals student?s success.
 </li>
 <li>
 We are accountable for our actions, and if errors occur, we focus on preventing future errors and moving forward.
 </li>
 <li>
 We have a growth mindset, always looking for ways to improve, with a sincere belief that every student can do better and achieve their goals.
 </li>
 <li>
 We expect every employee to be an example of conduct and professionalism, being a role model to students and colleagues.
 </li>
 <li>
 We commit to fostering an inclusive and supportive learning environment that respects the diversity of students? backgrounds, experiences, and perspectives.
 </li>
 <li>
 We foster lifelong learning and professional development.
 
 
 </li>
 </ul>
 
 Physical Demands
 
 
 
 
 Requirements
 
 
 
 These physical demands are representative of the physical requirements necessary for an employee to successfully perform the essential functions of the job. Reasonable accommodation can be made to enable people with disabilities to perform the described essential functions:
 
 
 <ul>
 <li>
 Essential functions of this role require sitting for extended periods of time
 </li>
 <li>
 Ability to type, use a computer to search for information and input information while speaking on the phone is required
 </li>
 <li>
 The employee will frequently be required to use the computer, mouse and telephone to conduct the regular tasks of this role
 </li>
 <li>
 The employee will be required to compute simple to simple mathematical calculations as a normal part of this role
 </li>
 <li>
 Must be able to lift, carry, and transport items up to 20 pounds and handle setup for various events as required
 
 
 </li>
 </ul>
 
 Work Environment
 
 
 
 While performing the responsibilities of this remote position, the job holder will work in a home office environment. Reasonable accommodations may be made to enable people with disabilities to perform the essential functions of the job. This role routinely involves using standard office equipment such as computers, phones, and virtual communication tools. Employees are expected to ensure that their home office is a safe and ergonomic working environment, as the company will for employees working on campus.
 
 
 Employees must maintain data security and confidentiality in accordance with company policies and use secure connections for all work-related activities. Expectations regarding work hours, availability, and time tracking will be clearly communicated and must be adhered to.
 
 
 The company is not responsible for maintaining home office environments beyond the provision of reasonable accommodations and necessary work-related equipment. Workers' compensation and liability for injuries that occur in the home office will be covered as per company policy and applicable laws.
 
 
 This remote work policy is designed to comply with all relevant local, state, and federal laws.
 
 
 
 When in the office
 
 
 
 When in the office, employees are expected to follow all workplace safety rules, security protocols, and professional conduct guidelines. They should maintain a clean and organized work area, be punctual, and actively engage in in-person meetings, collaboration, and training as scheduled. The in-office environment may involve occasional noise, shared workspaces, and use of common areas, and employees are expected to be respectful of others working nearby.
 
 
 
 AAP/EEO Statement
 
 
 
 California Institute of Applied Technology provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, California Institute of Applied Technology complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
 
 
 California Institute of Applied Technology expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of California Institute of Applied Technology employees to perform their job duties may result in discipline up to and including discharge.
 
 
 
 Other Duties
 
 
 
 Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time, with or without notice.
 
 
 
 Salary Range
 
 
 
 The expected started starting salary for the Student Success Advisor - Bootcamp Division is $25.00-$28.00 hourly/DOE. We base salary offers on a variety of considerations, such as education, experience, equity and other business and organizational needs.
 
 
 #ZR
 
 
 Salary Description $25-$28 hourly/DOE
</div>

Student Success Advisor - Bootcamp Division

Southern California University

<div>JOB TITLE: Academic Advisor &amp; Enrollment Support Liaison 
LOCATION: Remote 
DEPARTMENT: Accelerated Sciences 
LOCATION: Remote 
EXEMPT/NON-EXEMPT: Non-exempt 
SUPERVISOR NAME: Abigail Thornton 
SUPERVISOR TITLE: Director<div> 
General Purpose of the Position 
<ul><li>The Academic Advisor &amp; Enrollment Support Liaison plays an integral role in supporting prospective and current students within the Accelerated Sciences Division. This position provides comprehensive enrollment guidance and academic advising to ensure a high-quality, student-centered experience.</li><li>This position serves as a key resource throughout the student lifecycle&mdash;from initial inquiry and enrollment through course planning and academic progression&mdash;while upholding institutional policies, academic standards, and departmental procedures.</li><li>The ideal candidate brings experience in academic advising, student services, recruitment, or customer-facing roles, along with a demonstrated commitment to supporting adult and non-traditional learners pursuing health sciences education.</li><li>Southern California University of Health Sciences (SCUHS) offers intensive five-week science courses delivered both online and on campus. This role represents the Accelerated Sciences Division and SCUHS in a professional, ethical, and student-focused manner while supporting enrollment and academic success consistent with institutional mission and values.</li></ul></div> 
Essential Duties and Responsibilities
Enrollment Support<ul><li>Respond to inbound inquiries and conduct outbound outreach via phone, email, and text communication for the Enrollment team as needed during shifts.</li><li>Serve as a primary point of contact for prospective students during designated after-hours coverage (5-7pm PT).</li><li>Maintain consistent availability during assigned after-hours coverage periods.</li><li>Provide accurate and detailed information regarding Accelerated Sciences courses, registration processes, scheduling, and tuition.</li><li>Guide prospective students through the enrollment process, ensuring timely follow-up and successful registration.</li><li>Maintain proactive communication with newly enrolled students to ensure preparedness for course start.</li><li>Accurately and consistently document all student interactions and outreach attempts (including calls, voicemails, messages, and follow-ups) in Salesforce and designated departmental tracking systems in accordance with established procedures.</li><li>Collaborate regularly with the Lead Enrollment Support Specialist and divisional team members.</li><li>Perform additional enrollment-related responsibilities as assigned.</li></ul>
Academic Advising &amp; Student Support<ul><li>Advise current students on individualized academic plans, particularly those enrolling in multiple accelerated courses.</li><li>Monitor student performance and proactively engage underperforming students to provide targeted academic support.</li><li>Conduct one-on-one advising sessions particularly for students carrying high unit loads to ensure academic feasibility and success.</li><li>Facilitate regular student drop-in advising sessions multiple times per week as needed.</li><li>Coordinate individualized tutoring support as needed to reinforce course content and support student academic readiness and success.</li><li>Support Academic Affairs outreach and student success initiatives.</li><li>Collaborate regularly with the Academic Affairs lead and divisional team members.</li><li>Perform additional academic support duties as assigned.</li></ul>
General Responsibilities 
<ul><li>Attend required departmental and university meetings.</li><li>Maintain a professional, collegial, and student-centered approach in all interactions.</li><li>Adhere to university policies, procedures, and best practices.</li><li>Uphold ethical standards and support the mission and values of SCUHS.</li><li>Follow established departmental processes and procedures as defined by leadership, including adoption of updated workflows, communication standards, and documentation protocols.</li><li>Perform additional duties as assigned to support cross-departmental operations, student success initiatives, and program continuity.</li></ul><div> 
Performance Expectations 
<ul><li>Consistent and accurate documentation of all student interactions and outreach attempts.</li><li>Adherence to defined departmental workflows and communication protocols.</li><li>Timely completion of assigned responsibilities.</li><li>Professional responsiveness to feedback and supervisory direction.</li><li>Flexibility in adapting to evolving processes, priorities, and student support needs.</li><li>Strong organizational discipline and attention to procedural detail.</li></ul></div><div> 
Work Schedule &amp; Attendance 
<ul><li>Monday&ndash;Friday: 10:00 a.m.&ndash;7:00 p.m. PT.</li><li>Regular and punctual attendance is required, including adherence to scheduled hours, deadlines, assigned responsibilities, and designated coverage periods.</li></ul></div><div> 
Knowledge, Skills, and Abilities 
Intellectual &amp; Analytical Skills 
<ul><li>Demonstrated ability to identify, analyze, and resolve issues in a timely and effective manner.</li><li>Strong problem-solving skills with the ability to work independently.</li><li>Commitment to continuous learning and professional development.</li><li>Demonstrated ability to adapt to evolving responsibilities and procedural updates in a dynamic academic environment.</li></ul></div><div> 
Interpersonal Skills 
<ul><li>Ability to communicate clearly and professionally with diverse student populations.</li><li>Strong customer service orientation with the ability to manage objections and concerns constructively.</li><li>Effective collaboration within a team-based academic environment.</li></ul></div><div> 
Organizational Skills 
<ul><li>Strong attention to detail with the ability to manage multiple priorities and deadlines.</li><li>Ability to maintain accurate records and consistently follow defined processes.</li></ul></div><div> 
Supervisory Responsibilities 
<ul><li>This position does not include supervisory responsibilities.</li></ul></div><div> 
Education and Experience 
<ul><li>Master&rsquo;s degree in Student Affairs, Health Sciences, or a related field strongly preferred.</li><li>Experience in admissions advising, academic advising, enrollment services, sales, or customer service strongly preferred.</li><li>Experience advising adult and non-traditional learners and/or graduate-level students preferred.</li><li>Demonstrated ability to work with multiple databases and student information systems.</li><li>Strong phone communication skills; experience with objection handling is a plus.</li></ul></div><div> 
Computer &amp; Software Skills 
<ul><li>Proficiency with Microsoft Office Suite required, including Outlook, Word, and Excel, with the ability to manage records, track communications, and maintain organized documentation.</li><li>Demonstrated experience working with student information systems (SIS) required; experience with systems such as Jenzabar, Banner, or PeopleSoft strongly preferred.</li><li>Familiarity with learning management systems (LMS), such as Canvas, Blackboard, or Moodle, is required, including the ability to guide students in navigating course platforms and resolving basic access issues.</li><li>Working knowledge of customer relationship management (CRM) and enrollment communication platforms preferred, particularly Salesforce and/or Five9.</li><li>Experience using virtual communication and scheduling tools (e.g., Microsoft Teams, Zoom, Outlook Calendar, or similar platforms) required.</li><li>Ability to quickly learn and adapt to new software platforms and integrated student support systems in a fast-paced academic environment.</li></ul></div><div> 
Certificates, Licenses, and Registrations 
<ul><li>None required.</li></ul></div><div> 
Other Skills and Qualifications 
<ul><li>Strong attention to detail and accuracy.</li><li>Experience working in hybrid and/or remote professional environments.</li><li>Demonstrated ability to collaborate effectively and contribute constructively to shared decision-making.</li><li>Understanding of, and commitment to, the role this position plays in supporting the future of integrative healthcare education.</li></ul></div><div> 
Physical Demands 
<ul><li>This position does not require any physical demands beyond those typical of an office or remote work environment.</li></ul></div><div> 
Work Environment 
<ul><li>Ability to manage multiple priorities and perform effectively in a fast-paced, deadline-driven environment.</li><li>Ability to work independently with minimal supervision while maintaining accountability for assigned responsibilities.</li></ul></div> 
Expectations of SCU Employees 
The SCU President&rsquo;s Cabinet has identified a set of values and attributes that are bare minimums for employment, those that are core to who we are as a university, and values to which we aspire. Further identified are qualities and attributes desirable for employees in general, and senior leadership specifically. This is in harmony with principles found in The Advantage, by Patrick Lencioni. 
SCU Core Values: 
1) Integrative Health: We teach, learn, collaborate, and lead by creating an open environment for multiple disciplines and professionals to bring their shared and unique skills together for the benefit of patients and students. 
2) Evidence-based Practice: We value a culture of inquiry, assessment, research, scholarship, and judicious use of current best evidence to inform our decisions and work. 
3) Health Equity: We value people equally. We strive to educate graduates that are prepared to improve individual and community health. 
4) Inclusivity: We welcome everyone regardless of age, race, ethnicity, class, religion, gender, gender expression, sexual orientation, disability, or any other similar or protected status. We believe inclusivity leads to more diversity in our reasoning, better representativeness in our conclusions, more ingenuity in our problem solving, and greater equity in our care. 
Profile Qualities: 
1) Customer service focused 
2) Willing to invest in student/client success by fostering positive relations, guidance, and assistance 
3) A belief that no task that improves the University is beneath us/servant leadership 
4) Be an ambassador of the brand 
5) Be a part of recruitment 
6) Resource innovator 
Profile-Specific Qualities by Category: 
1.) They promote positivity and teamwork 
a. They actively work to build up teams and break down silos 
b. They actively work to be part of the solution 
c. They actively work to empower themselves and their teammates, working together in decision making processes 
2.) They see how they can affect the bigger picture 
a. They understand how their role helps to build the future of integrative healthcare 
b. They pay attention to the details.</div>

Academic Advisor & Enrollment Support Liaison

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