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supervisor guest service

Marriott International

<div>Additional Information 
Job Number25176835 
Job CategoryRooms &amp; Guest Services Operations 
LocationThe St. Regis Doha, Doha West Bay, Doha, Qatar, Qatar, 14435 
ScheduleFull Time 
Located Remotely?N 
Position Type Non-Management<div> 
<div>Procesar todos los registros de ingreso de los hu&eacute;spedes, verificar su identidad, la forma de pago, asignarles una habitaci&oacute;n, entregarles y activar las llaves de la habitaci&oacute;n. Abrir cuentas precisas para cada hu&eacute;sped seg&uacute;n sus requerimientos. Ingresar informaci&oacute;n sobre el programa de puntos Marriott Rewards. Asegurarse de que las tarifas se ajusten a las normas del mercado y de que se documenten todas las excepciones que surjan. Obtener los pagos antes de entregar las llaves de la habitaci&oacute;n y verificar o reajustar la facturaci&oacute;n. Recopilar y revisar los informes, registros y listas de imprevistos diarios. Completar los informes del cajero y los informes de cierre. Brindar indicaciones e informaci&oacute;n a los hu&eacute;spedes sobre la manera de llegar a destinos y ofrecer informaci&oacute;n sobre el hotel. Responder a las solicitudes de los hu&eacute;spedes contactando al personal apropiado si fuera necesario. Hacer un seguimiento para asegurarse de que se hayan atendido las solicitudes. Procesar todos los medios de pago, comprobantes, desembolsos y gastos. Balancear y entregar los recibos. Computar y asegurar la caja al comenzar y finalizar el turno. Obtener autorizaciones manuales y cumplir con todos los procedimientos de Contabilidad. Notificar a Prevenci&oacute;n de P&eacute;rdidas o a Seguridad cualquier denuncia de robo presentada por un hu&eacute;sped. Asistir a la gerencia en la capacitaci&oacute;n, evaluaci&oacute;n, asesoramiento, motivaci&oacute;n y entrenamiento de los empleados y servir como ejemplo y primer punto de contacto del proceso de &quot;Garant&iacute;a de tratamiento justo y pol&iacute;tica de puertas abiertas&quot;. Cultivar y mantener relaciones de trabajo positivas, apoyar al equipo para alcanzar los objetivos comunes y escuchar y responder de manera apropiada las inquietudes de los empleados. Cumplir con todas las pol&iacute;ticas y los procedimientos de la compa&ntilde;&iacute;a; informar al gerente los accidentes, las lesiones y las condiciones laborales inseguras; asegurarse de que el uniforme y la apariencia personal sean pulcras y profesionales; mantener la confidencialidad de la informaci&oacute;n patentada y proteger los bienes de la compa&ntilde;&iacute;a. Recibir y reconocer a los hu&eacute;spedes de acuerdo con los est&aacute;ndares de la compa&ntilde;&iacute;a, anticiparse a sus necesidades de servicio y atenderlas, asistir a las personas con discapacidades y agradecer a los hu&eacute;spedes con aprecio genuino. Hablar utilizando un lenguaje claro y profesional, preparar y revisar los documentos escritos de manera exacta y completa y atender los tel&eacute;fonos utilizando el protocolo adecuado. Asegurar el cumplimiento de los est&aacute;ndares de calidad. Ingresar y localizar informaci&oacute;n mediante la utilizaci&oacute;n de computadoras o sistemas de punto de venta (Point of Sales, POS). Estar de pie, tomar asiento o caminar durante un per&iacute;odo prolongado de tiempo. Mover, levantar, transportar, empujar, arrastrar y ubicar sin ayuda objetos que pesen 10 libras o menos. Ejecutar otros deberes de trabajo razonables solicitados por supervisors. 
<div></div>
APTITUDES DESEABLES 
<div></div>
Educaci&oacute;n:T&iacute;tulo de estudios secundarios o certificado equivalente de un programa de Desarrollo de Educaci&oacute;n General. 
<div></div>
Experiencia laboral af&iacute;n:Al menos 1 a&ntilde;o de experiencia laboral af&iacute;n. 
<div></div>
Experiencia como supervisor:Al menos 1 a&ntilde;o de experiencia como supervisor. 
<div></div>
Licencia o certificaci&oacute;n:Ninguna</div> 
<div></div>
<div></div>En Marriott International, nos comprometemos a ofrecer igualdad de oportunidades, a hacer que todos se sientan bienvenidos y a facilitar el acceso a oportunidades laborales. Promovemos activamente un entorno en el que se valora y celebra la diversidad de or&iacute;genes de nuestros asociados. Nuestra gran fortaleza yace en la exquisita fusi&oacute;n de culturas, talentos y experiencias de nuestros asociados. Nos comprometemos a no discriminar por motivos de discapacidad, condici&oacute;n de veterano u otras caracter&iacute;sticas protegidas por la legislaci&oacute;n vigente.
St. Regis Hotels &amp; Resorts, combinando el glamour atemporal con un esp&iacute;ritu de vanguardia, se compromete a brindar experiencias exquisitas en m&aacute;s de 50 hoteles y resorts de lujo en las mejores ubicaciones de todo el mundo. Comenzando con el debut del hotel St. Regis en Nueva York con John Jacob Astor IV a principios del siglo XX, la marca sigue comprometida con un nivel de servicio incondicional que se adelante a las necesidades de los hu&eacute;spedes, ofrecido a la perfecci&oacute;n por un equipo de amables anfitriones que combinan la sofisticaci&oacute;n cl&aacute;sica con la sensibilidad moderna, as&iacute; como el servicio de mayordomo exclusivo. Te invitamos a consultar las oportunidades de empleo en St. Regis. Al unirte a St. Regis, te unes a una cartera de marcas con Marriott International. Estar&aacute;s donde puedes llevar a cabo tu mejor trabajo, comenzar&aacute;s a cumplir tu prop&oacute;sito, formar&aacute;s parte de un incre&iacute;ble equipo mundial y te convertir&aacute;s en tu mejor versi&oacute;n.</div></div>

Supervisor-Guest Service

<div>
 
 Additional Information
 
 
 
 
 Job Number
 
 25176825
 
 
 
 Job Category
 
 Rooms &amp; Guest Services Operations
 
 
 
 Location
 
 The St. Regis Doha, Doha West Bay, Doha, Qatar, Qatar, 14435VIEW ON MAP
 
 
 
 Schedule
 
 Full Time
 
 
 
 Located Remotely?
 
 N
 
 
 
 Position Type
 
 Non-Management
 
 
 
 Na Marriott International, n&oacute;s nos dedicamos para sermos um empregador que oferece oportunidades iguais, que acolhe todas as pessoas e que fornece acesso a oportunidades. N&oacute;s promovemos ativamente um ambiente em que o hist&oacute;rico &uacute;nico de nossos associados &eacute; celebrado e valorizado. Nossa maior for&ccedil;a est&aacute; na mistura rica de cultura, talento e experi&ecirc;ncia de nossos associados. Estamos comprometidos com um ambiente em que n&atilde;o haja discrimina&ccedil;&atilde;o ou preconceitos em rela&ccedil;&atilde;o a caracter&iacute;sticas protegidas, incluindo defici&ecirc;ncia, status de veterano ou qualquer outra caracter&iacute;stica protegida por lei.
 
 
 
 Combinando um glamour atemporal com um esp&iacute;rito de vanguarda, o St. Regis Hotels &amp; Resorts se compromete com proporcionar experi&ecirc;ncias &uacute;nicas em mais de 50 hot&eacute;is de luxo e resorts nos melhores endere&ccedil;os do mundo. A partir da abertura do hotel St. Regis em Nova York por John Jacob Astor IV, no in&iacute;cio do s&eacute;culo 20, a marca se manteve comprometida com um alto n&iacute;vel de atendimento para os h&oacute;spedes, antecipando suas necessidades, com atendimento prestado por uma equipe de anfitri&otilde;es gentis que combinam sofistica&ccedil;&atilde;o cl&aacute;ssica e sensibilidade moderna, al&eacute;m do nosso caracter&iacute;stico servi&ccedil;o de mordomo. Convidamos voc&ecirc; a explorar carreiras no St. Regis. Ao entrar para o St. Regis, voc&ecirc; se junta a um portf&oacute;lio de marcas da Marriott International.
 
 Esteja
 
 onde pode realizar seu melhor trabalho,
 
 agir
 
 conforme seu prop&oacute;sito,
 
 fazer parte
 
 de uma incr&iacute;vel equipe global e
 
 se tornar
 
 a melhor vers&atilde;o de quem voc&ecirc; &eacute;.
</div>

Hilton

<div>Bar Supervisor
A Bar Supervisor oversees the bar service to offer a high quality, efficient beverage service that adds to a superior Guest experience and is in accordance with licensing regulations associated with alcoholic beverages. 
 
 
What will I be doing? 
As a Bar Supervisor, you will supervise the bar service to offer a high quality, efficient beverage service that adds to a superior Guest experience and is in accordance with licensing regulations associated with alcoholic beverages. Specifically, you will be responsible for performing the following tasks to the highest standards:<ul>
<li>Maintain an effective bar service with an emphasis on high quality, efficient service</li>
<li>Check that Guest service standards are set, implemented and monitored, and continuously evaluated</li>
<li>Set-up of the outlet in accordance with the pre-determined standards of the operation</li>
<li>Comply with licensing regulations and hotel procedures relating to the bar and service of alcoholic beverages and conduct staff training sessions accordingly</li>
<li>Demonstrate a perfect knowledge of all beverages served in the bar, how beverages are prepared (to recipe) and presented, and how Bar personnel are trained to possesss this knowledge and the application of it</li>
<li>Ensure compliance with and the proper training of Team Members so that all Company Health and Safety, and Fire Regulations and procedures are understand and applied</li>
<li>Ensure all Team Members are impeccably presented and adhere to the correct uniform standards</li>
<li>Deal with sudden staff shortages through absenteeism and report all absences according to Company Attendance Procedures</li>
<li>Complete all necessary administration in accordance with Company procedures relating to all staff members</li>
<li>Maximise revenue and increase average spend per person through upselling, high customer service standards, effective training and motivational techniques</li></ul>
What are we looking for? 
A Bar Supervisor serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:<ul>
<li>A warm personality, attentive and smartly presentable</li>
<li>An ability to listen and respond to demanding Guest needs</li>
<li>Excellent leadership, interpersonal and communication skills</li>
<li>Accountable and resilient</li>
<li>Committed to delivering high levels of customer service</li>
<li>Ability to work under pressure</li>
<li>Flexibility to respond to a range of different work situations</li></ul>
It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:<ul>
<li>Customer Service experience in a supervisory capacity</li>
<li>Passion for delivering exceptional levels of Guest service</li>
<li>A basic level of IT proficiency</li></ul> 

What will it be like to work for Hilton? 
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its . Our vision &ldquo;to fill the earth with the light and warmth of hospitality&rdquo; unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!</div>

Bar Supervisor

MA Group

Department: Food &amp; Beverage / EventsReports To: Banquet Manager or F&amp;B Manager&#11835;Job Summary:The Banquet Supervisor is responsible for overseeing all aspects of banquet operations, including setup, service, and breakdown of events. This role ensures that every event runs smoothly, maintains high service standards, and provides an exceptional guest experience. The supervisor coordinates with kitchen, service, and event planning teams to guarantee seamless execution of all banquet functions.&#11835;Key Responsibilities:<ul><li>Supervise and coordinate all banquet setup and service activities according to event orders (BEOs).</li><li>Ensure timely preparation, organization, and cleanliness of banquet halls before and after each event.</li><li>Lead and motivate the banquet team to deliver exceptional service standards.</li><li>Assign duties and responsibilities to banquet staff and ensure proper staffing levels for each event.</li><li>Coordinate closely with the kitchen and catering teams for timely food service and presentation.</li><li>Conduct pre-event briefings to communicate event details, guest expectations, and service standards.</li><li>Ensure compliance with hygiene, safety, and sanitation standards.</li><li>Monitor guest satisfaction and handle any service issues promptly and professionally.</li><li>Maintain accurate records of inventory, equipment, and supplies used during events.</li><li>Support in training and onboarding new banquet team members.</li><li>Assist in cost control, minimizing wastage, and maintaining operational efficiency.</li><li>Communicate effectively with management and event planners regarding event updates or changes.</li></ul>Job Type: Full-timePay: QAR2,500.00 - QAR3,000.00 per month

Banquet Supervisor

<div>Food and Beverage Supervisor
A Food and Beverage Supervisor is responsible for supervising operations of Food and Beverage outlets to deliver an excellent Guest and Member experience while working with the team to ensure departmental targets are met. 
 
 
What will I be doing? 
As a Food and Beverage Supervisor, you are responsible for supervising operations of Food and Beverage outlets to deliver an excellent Guest and Member experience. A Food and Beverage Supervisor will also be required to communicate and delegate tasks to the team to ensure departmental targets are achieved. Specifically, you will be responsible for performing the following tasks to the highest standards:<ul>
<li>Supervise Food and Beverage Outlet operations</li>
<li>Communicate and delegate tasks to the team</li>
<li>Ensure compliance of brand standards</li>
<li>Manage guest queries in a timely and efficient manner</li>
<li>Represent needs of the team</li>
<li>Assist Food and Beverage management with achieving financial targets</li>
<li>Assist Food and Beverage management with training and development of team members</li>
<li>Assist with annual and mid-year appraisals with team members under your responsibility</li>
<li>Comply with hotel security, fire regulations and all health and safety legislation</li>
<li>Be environmentally aware</li>
<li>Assist other departments wherever necessary and maintain good working relationships</li></ul>
What are we looking for? 
A Food and Beverage Supervisor serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:<ul>
<li>Previous Food and Beverage experience</li>
<li>Committed to delivering high levels of customer service</li>
<li>Positive attitude</li>
<li>Good communication skills</li>
<li>Flexibility to respond to a range of different work situations</li>
<li>Ability to work on your own or in teams</li></ul>
It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:<ul>
<li>Previous experience in hotel industry</li>
<li>Previous experience in supervising and/or delegation</li>
<li>Willingness to develop team members and self</li></ul> 

What will it be like to work for Hilton? 
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its . Our vision &ldquo;to fill the earth with the light and warmth of hospitality&rdquo; unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!</div>

Food and Beverage Supervisor

<div>Banquet Supervisor (Arabic Speaker)
A Banque Supervisor is responsible for supervising Conference and Banqueting operations to deliver an excellent Guest and Member experience while assisting with meeting department targets. 
What will I be doing? 
As a Banquet Supervisor, you are responsible for supervising Conference and Banqueting operations to deliver an excellent Guest and Member experience. You will also be required to delegate tasks in line with function sheets and assist with meeting departmental targets. Specifically, you will be responsible for performing the following tasks to the highest standards:<ul><li>
Supervise Conference and Banqueting operations</li><li>
Communicate and delegate in line with daily function sheets</li><li>
Able to work in all areas of Conference and Banqueting including Bar, Restaurant, and Room Service</li><li>
Welcome guests in a polite and friendly manner</li><li>
Follow cash handling procedures</li><li>
Manage guest queries in a timely and efficient manner</li><li>
Ensure cleanliness of work areas</li><li>
Plan, organise and control the daily operations</li><li>
Ensure compliance of brand standards</li><li>
Represent needs of the team</li><li>
Assist Food and Beverage with achieving financial targets</li><li>
Assist Conference and Banquet Manager with training and developing the team</li><li>
Assist with annual and mid-year appraisals with team members under your responsibility</li><li>
Comply with hotel security, fire regulations and all health and safety legislation</li><li>
Comply with local licensing laws</li><li>
Be environmentally aware</li><li>
Assist other departments wherever necessary and maintain good working relationships</li></ul>
What are we looking for? 
A Banquet Supervisor serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:<ul><li>
Previous Conference and Banquet experience</li><li>
Committed to delivering high levels of customer service</li><li>
Positive attitude</li><li>
Good communication skills</li><li>
Flexibility to respond to a range of different work situations</li><li>
Ability to work on your own or in teams</li></ul>
It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:<ul><li>
Experience in the hotel industry</li><li>
Experience in supervising and/or delegation</li><li>
Willingness to develop team members and self</li></ul> 
What will it be like to work for Hilton? 
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its . Our vision &ldquo;to fill the earth with the light and warmth of hospitality&rdquo; unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!</div>

Banquet Supervisor (Arabic Speaker)

Inspire Management Training Center

A renowned luxury hotel in Qatar is seeking a proactive and experienced Food &amp; Beverage Supervisor to oversee daily operations and maintain exceptional service standards. The ideal candidate will ensure adherence to hygiene, safety, and quality protocols while fostering a motivated, high-performing team environment. This role demands strong leadership, effective communication, and a genuine passion for creating memorable guest experiences in line with luxury brand expectations.Key Responsibilities<ul><li>Ensure an elevated guest experience through courteous, prompt, and professional service delivery.</li><li>Uphold a clean, safe, and compliant working environment in line with hotel and regulatory standards.</li><li>Lead and motivate the F&amp;B team, encouraging teamwork, accountability, and continuous skill development.</li><li>Coordinate with internal departments to ensure seamless operations and efficient service flow.</li><li>Manage inventory, procurement, and stock control to reduce wastage and improve cost efficiency.</li><li>Enforce compliance with brand standards, hygiene procedures, and safety guidelines.</li><li>Handle guest feedback and complaints with professionalism to ensure satisfaction and retention.</li><li>Support in planning and executing events, themed promotions, and seasonal dining experiences.</li><li>Track key performance indicators including labor efficiency, sales objectives, and cost control.</li><li>Prepare accurate reports and assist management with operational planning.</li></ul>Qualifications, Experience &amp; Skills<ul><li>Diploma or Bachelor's degree in Hospitality, Hotel Management, or a related discipline.</li><li>Minimum 3&ndash;5 years of F&amp;B or restaurant experience within a five-star or luxury hotel setting, including at least 2 years in a supervisory capacity.</li><li>Demonstrated leadership with the ability to guide, develop, and inspire teams.</li><li>Strong guest service orientation and excellent communication skills.</li><li>Detail-oriented with a commitment to maintaining top-quality standards.</li><li>Skilled in multitasking and time management under pressure.</li><li>Thorough knowledge of health, safety, and hygiene regulations.</li><li>Experience in cost management, scheduling, and inventory systems.</li><li>Positive, solution-driven approach to daily challenges.</li><li>Fluency in English is essential; proficiency in additional languages such as Arabic or Russian is an asset.</li></ul>Benefits<ul><li>Competitive salary package</li><li>Complimentary food, accommodation, and transportation provided by the employer</li></ul>Job Types: Full-time, PermanentPay: QAR3,500.00 per monthAbility to commute/relocate:<ul><li>Doha: Reliably commute or willing to relocate with an employer-provided relocation package (Preferred)</li></ul>Education:<ul><li>Diploma (Preferred)</li></ul>Experience:<ul><li>F&amp;B Supervisor in luxury hotels: 3 years (Required)</li></ul>Language:<ul><li>English (Required)</li></ul>Location:<ul><li>Doha (Preferred)</li></ul>

Food & Beverage Supervisor

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