supervisor operations

Marriott International

<div>Additional InformationGuest Club Lounge 
Job Number25180979 
Job CategoryRooms &amp; Guest Services Operations 
LocationThe Ritz-Carlton Sarasota, 1111 Ritz-Carlton Drive, Sarasota, Florida, United States, 34236 
ScheduleFull Time 
Located Remotely?N 
Position Type Non-Management<div><div> 
POSITION SUMMARY
Promote staff engagement and team work to provide optimum service so that guest needs are met in the Rooms and Food &amp; Beverage operations. Within Food and Beverage operations: Complete opening and closing duties including setting up necessary supplies and tools, cleaning all equipment and areas, locking doors, etc. Inspect storage areas for organization, use of FIFO, and cleanliness. Complete scheduled inventories and stock and requisition necessary supplies. Monitor dining rooms for seating availability, service, safety, and well-being of guests. Complete work orders for maintenance repairs. Within Guest Services and Rooms operations: Inspect public areas, restrooms, fitness center, pool area, offices and service areas after being cleaned by Housekeeper to ensure quality standards are met. Arrange turndown for VIPs/any package inclusive rates, etc. Communicate additions or changes to the assignment sheets to staff (e.g., Housekeeping) as they arise throughout the shift. Monitor the notations in MARSHA and clear all exceptions. Keep records of Marriott Rewards enrollments and Front Office incentive programs. Review and maintain all Market Rate Codes. Complete designated cashier and closing reports in the computer system. Review shift logs/daily memo books and document pertinent information in logbooks. Process guest check-ins and promote room up-sales. Ensure rates match market codes and that any exceptions are documented. Ensure checks that come from outlets (e.g., Health Club, Retail Shop) are scanned and charged to room.
Assist management in hiring, training, scheduling, evaluating, counseling, disciplining, and motivating and coaching employees; and serve as a role model and first point of contact of the Guarantee of Fair Treatment/Open Door Policy process. Follow all company and safety and security policies and procedures; report accidents, injuries, and unsafe work conditions to manager; and complete safety training and certifications. Welcome and acknowledge all guests according to company standards, anticipate and address guests&rsquo; service needs, assist individuals with disabilities, and thank guests with genuine appreciation. Speak with others using clear and professional language. Develop and maintain positive working relationships with others, support team to reach common goals, and listen and respond appropriately to the concerns of other employees. Ensure adherence to quality expectations and standards; and identify, recommend, develop, and implement new ways to increase organizational efficiency, productivity, quality, safety, and/or cost-savings. Read and visually verify information in a variety of formats (e.g., small print). Visually inspect tools, equipment, or machines (e.g., to identify defects). Enter and locate work-related information using computers and/or point of sale systems. Stand, sit, or walk for an extended period of time or for an entire work shift. Move, lift, carry, push, pull, and place objects weighing less than or equal to 25 pounds without assistance. Move over sloping, uneven, or slippery surfaces. Reach overhead and below the knees, including bending, twisting, pulling, and stooping. Perform other reasonable job duties as requested.
PREFERRED QUALIFICATIONS
Education: High school diploma or G.E.D. equivalent.
Related Work Experience: At least 2 years of related work experience.
Supervisory Experience: At least 1 year of supervisory experience.
License or Certification: None 

</div>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
At more than 100 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. Attracting the world&rsquo;s top hospitality professionals who curate lifelong memories, we believe that everyone succeeds when they are empowered to be creative, thoughtful and compassionate. 
<div>
 
Every day, we set the standard for rare and special luxury service the world over and pride ourselves on delivering excellence in the care and comfort of our guests.</div><div>
 
Your role will be to ensure that the &ldquo;Gold Standards&rdquo; of The Ritz-Carlton are delivered graciously and thoughtfully every day. The Gold Standards are the foundation of The Ritz-Carlton and are what guides us each day to be better than the next. It is this foundation and our belief that our culture drives success by which The Ritz Carlton has earned the reputation as a global brand leader in luxury hospitality. As part of our team, you will learn and exemplify the Gold Standards, such as our Employee Promise, Credo and our Service Values. And our promise to you is that we offer the chance to be proud of the work you do and who you work with.</div><div>
 
In joining The Ritz-Carlton, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.</div></div></div>

Supervisor Operations

ResultsCX

<div>Description 
Supervisor, Operations 
Designation : Team Leader &ndash; Healthcare Contact Center (Member Services)

Location: Bangalore, India

Job Type: Full-Time

Shift: Fixed Night Shifts

We are seeking a dynamic and results-driven Team Leader to oversee and guide a team of customer service representatives working in a voice-based contact center supporting the US healthcare industry. The ideal candidate will ensure operational excellence, compliance with healthcare regulations such as HIPAA, and exceptional customer service delivery. The Team Leader will be responsible for monitoring team performance, driving metrics, and fostering a positive and compliant work environment.
<ul>
<li>Supervise, mentor, and lead a team of contact center agents handling healthcare-related inquiries, including insurance, claims, billing, and patient support.</li>
</ul><ul><li>Monitor daily team performance and ensure adherence to Service Level Agreements (SLAs), such as Average Handling Time (AHT), First Call Resolution (FCR), and Customer Satisfaction (CSAT).</li>
</ul><ul><li>Conduct regular team meetings, training sessions, and one-on-one coaching to enhance skills and ensure compliance with US healthcare regulations.</li></ul> 
In this role you will: 
<ul>
<li>Handle escalations, resolve customer complaints efficiently while adhering to healthcare compliance standards, HIPAA.</li>
<li>Monitor call quality and provide constructive feedback to agents for continuous improvement</li>
<li>Prepare and analyze reports on team performance metrics and recommend improvements.</li>
<li>Drive a customer-first culture ensuring that all interactions are handled empathetically, professionally, and in compliance with healthcare standards.</li>
</ul><ul><li>Ensure accurate and timely resolution of customer inquiries related to healthcare services, insurance coverage, claims, and medication support.</li>
</ul><ul><li>Collaborate with QA and Training teams to improve customer service with a focus on US healthcare practices</li>
</ul>We are looking for someone who has:<ul><li> 
Education: Graduate in any discipline.</li></ul>
<ul><li>Experience:</li></ul>

o Minimum 2&ndash;4 years of experience in a healthcare contact center/BPO environment.

o At least 1 year of experience in a Team Leader or supervisory role.
<ul><li>Strong understanding of healthcare processes, insurance claims, and provider services.</li></ul>
<ul><li>Exceptional leadership, coaching, and conflict-resolution skills.</li></ul>
<ul><li>Proficiency in using CRM tools, reporting systems, and MS Office applications.</li></ul>
<ul><li>Ability to analyze data, interpret trends, and make data-driven decisions.</li></ul>
<ul><li>Willingness to work fixed night shifts to support international clients.</li></ul> 


Key Skills:
<ul><li>Leadership and team management</li></ul>
<ul><li>Customer service and problem-solving</li></ul>
<ul><li>Performance monitoring and reporting</li></ul>
<ul><li>Communication and interpersonal skills</li></ul>
<ul><li>Analytical and decision-making abilities</li></ul>
<ul><li>Time management and multitasking</li></ul>

Benefits:
<ul><li>Competitive salary package with performance incentives</li></ul>
<ul><li>Transport facility for night shifts</li></ul>
<ul><li>Leadership development and growth opportunities</li></ul>
<ul><li>Health insurance and other employee benefits</li></ul>
<ul><li>Dynamic and supportive work environment</li></ul>
About ResultsCX 
ResultsCX is a premier customer experience partner to Fortune 100 and 500 companies. We design, build, and deliver digitally influenced customer journeys that achieve the satisfaction and loyalty brands need to thrive and grow, while improving efficiency and reducing costs. ResultsCX&rsquo;s 30+-year track record for reimagining the customer experience to meet consumers&rsquo; evolving expectations has driven growth to more than 20 geographic hubs and approximately 20,000 colleagues worldwide. Our core expertise extends to actionable analytics, contact center as a service (CCaaS), and our own SupportPredict AI-powered digital experience platform. Our strength lies in exceptional individuals working together in a high-performing, fun culture to deliver next-generation customer experiences on behalf of our clients.

ResultsCX is an equal opportunity and affirmative action employer and will consider all qualified applicants without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, age, disability, veteran status, or any other protected factors under federal, state, or local law.</div>

Supervisor, Operations - Solutran

Cargo Line Freight And Logistics LLC (CLFL)

About the Job The Supervisor – Operations & Customer Service (Sea Export) is responsible for overseeing and managing the daily operations and customer service activities within the Sea Export department. The role involves preparing and reviewing freight quotations, converting business leads into confirmed bookings, maintaining strong client relationships, and supervising a small team to ensure operational efficiency and timely service delivery. The position also focuses on developing long-term customer relationships, providing technical shipping solutions, and preparing performance reports for management. An Ideal Candidate The ideal candidate is a proactive and customer-focused professional with a strong background in sea export operations and pricing. The candidate should possess strong communication, analytical, and problem-solving skills and be capable of managing multiple client requirements efficiently. A flexible and service-oriented approach, along with the ability to work extended hours when needed, is essential for success in this role. About Cargo Line At Cargo Line, we are the preferred freight-logistics partner for clients, many of whom are globally recognized and publicly listed companies. While we are deeply committed to delivering value to our clients, we place equal importance on supporting our people. Employee happiness and professional growth are core indicators of our success. When you join Cargo Line, you become part of a high-impact team that operates at the intersection of speed, precision, reliability, and meaningful career development. What You&#x27;ll Be Expected to Do1. Pricing & Quotation Management • Prepare and issue accurate freight quotations for sea export shipments based on customer inquiries. • Coordinate with shipping lines, co-loaders, and overseas agents to obtain competitive rates. • Ensure pricing aligns with company margin targets and operational feasibility. • Follow up on quotations to maximize conversion of leads into confirmed shipments. 2. Customer Relationship Management • Proactively communicate with existing and potential customers to build and maintain strong business relationships. • Understand customer requirements thoroughly and offer tailored shipping solutions. • Promote value-added services to enhance profitability and customer satisfaction. • Ensure high levels of responsiveness and service quality at all times. 3. Operations Execution • Work closely with the operations and documentation teams to ensure smooth execution of confirmed shipments. • Communicate shipment details, rate agreements, and customer instructions clearly to all internal stakeholders. • Monitor shipment progress and provide proactive status updates to clients. 4. Technical & Industry Knowledge • Demonstrate sound knowledge of INCOTERMS, HS Codes, export documentation, and shipping line procedures. • Stay updated on market rates, carrier relations, and export regulations. • Support the team with technical expertise and ensure compliance with industry standards.

Supervisor – Operations & Customer Service

noon

<div>
 
 
 About noon
 
 
 
 
 
 
 noon, the region's leading consumer commerce platform. On December 12th, 2017, noon launched its consumer platform in Saudi Arabia and the UAE, expanding to Egypt in February 2019. The noon ecosystem of services now includes marketplaces for food delivery, quick-commerce, fintech, and fashion. noon is a work in progress; we&rsquo;re six years in, but only 5% done.
 
 
 
 
 
 noon&rsquo;s mission: Ring every door, everyday.
 
 
 
 
 
 
 What you'll do:
 
 
 
 Team noon has some of the fastest, smartest, and hardest-working people we've encountered. With a young, aggressive, and talented team, we're driving major missions forward.
 
 
 
 
 <ul>
 <li>
 Managing the assigned Dark Store cluster (3-5 DS) effectively across fulfillment and logistics.
 </li>
 <li>
 Oversee Team Leads in the daily operations of their respective store.
 </li>
 <li>
 Ensure adherence to SOPs.
 </li>
 <li>
 Support in manpower allocation across stores.
 </li>
 <li>
 Addressing issues and supporting the team in achieving their best performance.
 </li>
 <li>
 Crunch numbers and derive insights and recommendations to improve operations.
 </li>
 <li>
 Ensure timely and clear communication with all stakeholders.
 </li>
 </ul>
 
 
 
 
 
 What you'll need:
 
 
 <ul>
 <li>
 Minimum 5 years of experience in Operations
 </li>
 <li>
 Good analytical skills with proficiency in Excel
 </li>
 <li>
 Good communication and coordination skills
 </li>
 <li>
 Ability to roll up sleeves and get your hands dirty
 </li>
 <li>
 Capable of working in highly ambiguous situations comfortably
 </li>
 <li>
 Understanding Ops metrics and stakeholder management
 </li>
 <li>
 Ability to accommodate flexibility in the work schedule
 </li>
 </ul>
 
 
 
 
 
 Who will excel?
 
 
 <ul>
 <li>
 We&rsquo;re looking for people with high standards, who understand that hard work matters.
 </li>
 <li>
 You need to be relentlessly resourceful and operate with a deep bias for action.
 </li>
 <li>
 We need people with the courage to be fiercely original.
 </li>
 <li>
 noon is not for everyone; readiness to adapt, pivot, and learn is essential.
 </li>
 </ul>
</div>

Supervisor, Operations - Noon Minutes

Thermo Fisher Scientific

<div>Work Schedule
Standard (Mon-Fri)
Environmental Conditions
Office
Job Description
Location: Grand Island, NY. Relocation assistance is NOT provided.<ul><li>Must be legally authorized to work in the United States without sponsorship.</li></ul>
As part of the Thermo Fisher Scientific team, you&rsquo;ll discover meaningful work that makes a positive impact on a global scale. Join our colleagues in bringing our Mission to life every single day to enable our customers to make the world healthier, cleaner and safer. We provide our global teams with the resources needed to achieve individual career goals while helping to take science a step beyond by developing solutions for some of the world&rsquo;s toughest challenges, like protecting the environment, making sure our food is safe or helping find cures for cancer.<h2 class="jobSectionHeader">
Discover Impactful Work:</h2>
All of our employees share a common set of values - Integrity, Intensity, Innovation and Involvement. Our ability to grow year after year is driven by our ability to attract, develop and retain world-class people who will thrive in our environment and share in our desire to enable our customers to make the world healthier, cleaner and safer.
Join our dynamic Global Service and Support organization as a Service Operations Supervisor. In this leadership role, you will guide and encourage a team of Service Support Representatives within the Global Services and Support organization. You will address customer issues, coordinate site resources, and provide valuable feedback to other departments.
<h2 class="jobSectionHeader">A day in the Life:</h2><ul><li>
Manage and coach Service Support Representatives to achieve peak individual and team performance, foster career development, and enhance employee engagement.</li><li>
Cultivate trust and maintain strong relationships with peers, subordinates, and senior leadership across all Service and Support business areas.</li><li>
Achieve team goals by enhancing the effectiveness of Service Representatives' activities using metrics and analytics.</li><li>
Uphold commitments, demonstrate integrity, and resolve issues while delivering exceptional customer experiences.</li><li>
Build cohesive teams, inspire collaboration, and bring out the best in team members.</li><li>
Oversee personnel matters such as time-off requests, scheduling, training, and workload distribution.</li><li>
Provide input for annual reviews, employee recognition, and disciplinary actions.</li><li>
Implement established standards and performance measurements.</li><li>
Identify and resolve the root causes of recurring problems and implement process improvements.</li><li>
Network and leverage resources across multiple geographic sites.</li><li>
Collaborate with key partners to increase system efficiency and improve the customer experience.</li><li>
Deliver exceptional customer experiences internally and externally to support business revenue and profitability.</li><li>
Work with field service and sales teams to meet service level agreements.</li><li>
Lead the Service Support activities to achieve optimized customer satisfaction, grow service revenue, and maintain a high level of employee satisfaction. Employ practical process improvement to drive business excellence and productivity. Develop team members to their fullest potential. Actively work to drive growth and stimulate new business.</li><li>
Direct Reports &ndash; A team of Service Support Representatives.</li></ul>
Work closely with business partners to lead the following processes:<ul><li>
Recruit new staff as needed.</li><li>
Retain and develop existing talent within the organization.</li><li>
Communicate annual priorities and goals for your team and the business.</li><li>
Conduct yearly reviews of talent and develop the broader Services and Support team.</li><li>
Ensure team is held accountable to training plan.</li><li>
Monitor support demand to ensure the right balance of headcount.</li><li>
Actively seek and develop process improvements to enhance service and support, meet revenue targets, and improve customer satisfaction.</li><li>
Establish and maintain relationships with international company contacts to facilitate communication and expert assistance when required.</li><li>
Participate actively in the Americas Services and Support, and Commercial Operations organizations.</li><li>
Liaise with other functional groups in the company to ensure a smooth and efficient interface between staff and the rest of the organization.</li></ul><h2 class="jobSectionHeader">
Keys to Success:</h2><h2 class="jobSectionHeader">
Education</h2><ul><li>
BA/BS in a life science field or equivalent years of experience required. Strong numerical reasoning and scientific proficiency.</li></ul><h2 class="jobSectionHeader">
Experience</h2><ul><li>
2+ years experience in a leadership or managerial role.</li><li>
Strong leadership abilities with the capability to understand the impact of changes, support multiple teams, and understand customer needs.</li><li>
Demonstrated ability to anticipate problems or opportunities, organize, prioritize, and follow through to achieve results.</li><li>
Exceptional interpersonal skills, with the ability to communicate effectively both in writing and verbally with individuals at all levels within the company.</li><li>
Practical application experience with PPI, Lean, or other Practical Process Improvement methodologies.</li><li>
Join us in this pivotal role and contribute to the success and growth of our Global Service and Support organization.</li><li>
Must be able to work in the assigned office.</li><li>
Specific knowledge of LSG instrumentation and applications (preferred).</li><li>
Technical support and/or customer-facing experience (preferred).</li></ul>
Knowledge, Skills, Abilities<ul><li>
Able to solve practical problems and handle a variety of variables in situations with limited standardization.</li><li>
Capable of working independently; self-motivated and proactive.</li><li>
Extensive experience using personal computers and all Microsoft Office applications.</li><li>
Demonstrates clear and concise communication skills and can interact with a diverse population of internal and external contacts</li><li>
Ability to effectively partner as part of a team to solve problems, negotiate solutions, and reach a consensus.</li><li>
Customer-centric with a keen awareness of markets, trends, and competitors.</li><li>
Tenacious, decisive, nimble, and quick, able to adapt rapidly from one situation to another.</li><li>
Anticipates needs and problems while creating solutions.</li><li>
Demonstrates a sense of urgency, contagious optimism, and a &ldquo;can-do&rdquo; attitude.</li><li>
Curious, inquisitive, and innovative, never satisfied with the status quo.</li><li>
Greets challenges and changes as opportunities.</li><li>
Courageous and confident in taking risks and learning from mistakes.</li><li>
Inspires, motivates, and collaborates with others.</li><li>
Stretches across borders, breaks silos, and builds effective partnerships with customers and colleagues.</li><li>
Embraces and leverages diversity of culture and thought.</li></ul>
BENEFITS:
We offer competitive remuneration, annual incentive plan bonus, healthcare, and a range of employee benefits. Thermo Fisher Scientific offers employment with an innovative, forward-thinking organization, and outstanding career and development prospects. We offer an exciting company culture that stands for integrity, intensity, involvement, and innovation.
Compensation and Benefits
The salary range estimated for this position based in New York is $68,200.00&ndash;$102,250.00.
This position may also be eligible to receive a variable annual bonus based on company, team, and/or individual performance results in accordance with company policy. We offer a comprehensive Total Rewards package that our U.S. colleagues and their families can count on, which includes:<ul><li>
A choice of national medical and dental plans, and a national vision plan, including health incentive programs</li><li>
Employee assistance and family support programs, including commuter benefits and tuition reimbursement</li><li>
At least 120 hours paid time off (PTO), 10 paid holidays annually, paid parental leave (3 weeks for bonding and 8 weeks for caregiver leave), accident and life insurance, and short- and long-term disability in accordance with company policy</li><li>
Retirement and savings programs, such as our competitive 401(k) U.S. retirement savings plan</li><li>
Employees&rsquo; Stock Purchase Plan (ESPP) offers eligible colleagues the opportunity to purchase company stock at a discount</li></ul>
For more information on our benefits, please visit: https://jobs.thermofisher.com/global/en/total-rewards</div>

Supervisor, Service Operations

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