Quality Supervisor
- Charlotte, United States
Posted yesterday
About the role
About Carrier
Carrier Global Corporation, global leader in intelligent climate and energy solutions, is committed to creating innovations that bring comfort, safety and sustainability to life. Through cutting-edge advancements in climate solutions such as temperature control, air quality and transportation, we improve lives, empower critical industries and ensure safe transport of food, lifesaving medicines and more. Since inventing modern air conditioning in 1902, we lead with purpose: enhancing the lives we live and the world we share. We continue to lead because of our world-class, inclusive workforce that puts the customer at the center of everything we do. For more information, visit corporate.carrier.com or follow on Carrier social media at @Carrier.
About This Role
The Quality Supervisor is responsible for leading day-to-day quality activities within the manufacturing operation, ensuring products are built to specification and that quality performance meets customer, business, and regulatory requirements. This role leads quality personnel, drives problem-solving and corrective action, and partners closely with Operations, Manufacturing Engineering, Materials, and Supply Chain to prevent defects and improve overall manufacturing performance. The Quality Supervisor is a hands-on floor leader who establishes a culture of quality ownership, accountability, and continuous improvement.
Job Description
Quality Leadership
Lead and develop quality personnel supporting manufacturing operations.
Establish clear expectations for quality performance, standard work, and accountability.
Maintain a strong presence on the manufacturing floor and respond rapidly to quality issues.
Ensure adherence to quality procedures, work instructions, specifications, and control plans.
Promote a culture of prevention, quality at the source, and continuous improvement.
Quality Performance & MetricsMonitor key quality metrics including First Pass Yield (FPY), customer escapes, defects, scrap, rework, Cost of Poor Quality (COPQ), and corrective action effectiveness.
Identify adverse trends and lead actions to improve quality performance.
Establish daily management routines to communicate quality performance and priorities.
Provide accurate and timely quality reporting to plant leadership.
Problem Solving & Corrective ActionLead structured root-cause analysis using tools such as 8D, 5-Why, fishbone analysis, Pareto analysis, and corrective action methodologies.
Ensure containment, root cause, corrective action, and verification activities are completed effectively and on time.
Lead cross-functional teams in resolving recurring manufacturing and supplier quality issues.
Verify corrective actions are implemented and sustained.
Manufacturing QualityPartner with Operations and Manufacturing Engineering to improve process capability and eliminate defects.
Ensure appropriate inspection and process controls are in place.
Support new product introductions, process changes, and production transfers from a quality perspective.
Review and approve deviations, rework, and nonconforming material dispositions within established authority.
Ensure nonconforming product is properly identified, contained, documented, and dispositioned.
Customer & Supplier QualitySupport investigation and resolution of customer complaints and quality escapes.
Partner with Supplier Quality and Materials teams to address supplier-related quality issues.
Drive supplier containment and corrective action when supplier defects impact production.
Participate in customer and supplier quality reviews as required.
Continuous ImprovementLead quality improvement projects that improve FPY, reduce scrap and rework, eliminate defects, and reduce COPQ.
Apply Lean and Six Sigma principles to improve manufacturing processes.
Identify opportunities to mistake-proof processes and strengthen process controls.
Ensure lessons learned are incorporated into standard work and quality systems.
Compliance & SystemsEnsure manufacturing activities comply with applicable Carrier quality systems, procedures, and regulatory requirements.
Support internal, external, customer, and regulatory audits.
Maintain accurate quality records and documentation.
Ensure employees are appropriately trained in quality requirements and standard work.
Required Qualifications
Highschool diploma OR GED
5+ years of experience in operations quality and manufacturing
1+ years of experience leading or supervising employees
Preferred Qualifications
Associates degree
Strong knowledge of structured problem-solving and root-cause analysis.
Demonstrated ability to analyze data and identify quality trends.
Strong communication, organizational, and interpersonal skills.
Ability to work effectively across Operations, Engineering, Materials, Supply Chain, and other functional organizations.
Pay Range
The annual salary for this position is between $64,500.00 - $129,500.00 annually. Factors which may affect pay within this range include, but are not limited to, skills, education, experience, and other unique qualifications of the successful candidate.Other Compensation
This position may be entitled to short-term cash incentives, subject to plan requirements.Benefits
Employees are eligible for benefits, including:
Health Care Benefits: Medical, Dental, Vision; Wellness incentives
Retirement Benefits
Time off and Leave: Paid vacation days, up to 15 days; paid sick days, up to 5 days; paid personal leave, up to 5 days; paid holidays, up to 13 days; birth and adoption leave; parental leave; family and medical leave; bereavement leave; jury duty leave; military leave; purchased vacation
Disability: Short-term and long-term disability
Life Insurance and Accidental Death and Dismemberment
Tax-Advantaged Accounts: Health Savings Account; Health Care Spending Account; Dependent Care Spending Account
Tuition Assistance
To learn more about our benefits offering, please click here Work with us | Carrier Corporate. The specific benefits available to any employee may vary depending on state and local laws and eligibility factors, such as date of hire and the applicability of collective bargaining agreements.
Carrier EEO Statement and Accommodations Process
Carrier is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or veteran status or any other applicable state or federal protected class. Carrier provides affirmative action in employment for qualified individuals with a Disability and Protected Veterans in compliance with section 503 of Rehabilitation Act and the Vietnam Era Veterans' Readjustment Assistance Act.
If you require a reasonable accommodation to complete the application process, participate in an interview, or otherwise engage in the hiring process, please contact us at Carrier.Recruiting@carrier.com. We will make every effort to meet your needs in accordance with applicable laws.
Application Deadline
Applications will be accepted for at least 3 days from Job Posting Date: 28 August 2026Job Applicant's Privacy Notice
Please click on the link to review the Job Applicant Privacy Notice.
Use of AI
Technology-enabled tools may support parts of the recruitment process, with oversight by people.