support analyst

Tata Consultancy Services (TCS)

<p></p><div><div><div><div><p><b>Job Role: Support Analyst (Access Management)</b></p>
<p><b>BPO band</b>: BPO 2</p>
<p><b>Required Technical Skill Set</b>: Unix, SQL</p>
<p><b>Experience Range</b>: 3+ years</p>
<p><b>Location</b>: Pune/Chennai</p>
<p><b>Shift</b>: 24*7 rotational shifts</p>
<p><b>Roles &amp; Responsibilities</b>:</p>
<ul><li>Hands on experience working on Access Management in Banking domain with below knowledge:</li>
<ul><li>Applications &amp; PAM: AM experience in assigning/ removing roles &amp; entitlements within applications and Privileged Access Management.</li>
<li>WINDOWS: AM experience in assigning/ removing AD groups to provide access to applications within User&rsquo;s windows.</li>
<li>UNIX: AM experience in Creation / deletion of users accounts LINUX AIX servers, various databases.</li>
</ul><li>Use pre-defined procedures to ensure requests for user access and permissions are authorized as per policies</li>
<li>Communicate instructions to fulfilment teams for execution</li>
<li>Identify, introduce, and implement opportunities to streamline processes</li>
<li>Management of changes or updates to processes; ensure appropriate updates are made to associated documentation</li>
<li>Good verbal communication as well business email writing skills</li>
<li>SLA management and Client management skills</li>
</ul></div></div></div><div><div><div><b>Location</b></div>
<div>Pune</div>
</div><div><div><b>Job Function</b></div>
<div>BUSINESS PROCESS SERVICES</div>
</div><div><div><b>Role</b></div>
<div>Process Expert</div>
</div><div><div><b>Job Id</b></div>
<div>376532</div>
</div><div><div><b>Desired Skills</b></div>
<div>Access Management</div>
</div></div><p>Desired Candidate Profile
</p><div><div><b>Qualifications</b> : BACHELOR OF COMPUTER SCIENCE</div></div></div><div></div>

Support Analyst

Appalachian Regional Healthcare

<b>Overview:</b><br>
The Support Analyst will provide technical/analytical expertise for project coordination and network related problem resolution, and for assisting users in assessing computing needs while maintaining positive relationships through the system.
<br><br>
<b>Responsibilities:</b><br>
Provide microcomputer/network expertise to users of ARH Information Systems.
<br><br>
Assist manager of department in preparing work plans/recommendations and assist with project tasks.
<br><br>
Troubleshoot hardware and software throughout the system.
<br><br>
Assess users needs for hardware and software as requested.
<br><br>
Develop and maintain user documentation when required.
<br><br>
Maintain up-to-date knowledge in the field so they can recommend new services, products and equipment. Continue professional development by attending education programs designed for specialty areas.
<br><br>
Analyze the feasibility of purchasing/developing microcomputer based applications (non-clinical/non-financial) to meet specific needs. This may include the evaluation of software products.
<br><br>
Must be available to travel as requested.
<br><br>
Perform other duties as requested.
<br><br>
<b>Qualifications:</b><br>
Associate Degree in Computer Science or related field with minimum of three (3) years related experience or
<br><br>
Minimum of five (5) years related experience.
<br><br>
PLUS
<br><br>
Demonstrated Network experience and knowledge of basic functional desktop applications such as wordprocessing, spreadsheet, graphics, and desktop publishing software required.
<br><br>
Must possess ability to handle multiple projects involving stressful situations, be flexible and a team player as well as possessing excellent interpersonal and organizational skills in a very fast-paced environment.

Home Solutions (Sabdulla)

<p><b>Job Title: Application Support Analyst</b><br/><b>Department:</b> IT<br/><b>Salary: </b>Market Competitive<br/><b>Location:</b> Korangi, Industrial Area, karachi</p><p>We are seeking a proactive and detail-oriented <b>Application Support Analyst</b> to join our IT team. The ideal candidate will be responsible for providing first-level technical support, conducting user acceptance testing (UAT), delivering end-user training, and performing setups and configurations across various software modules and systems.</p><p><b>Job Description:</b></p><p>&middot; Plan, coordinate, and execute UAT activities; document results and communicate issues to development teams.</p><p>&middot; Develop training materials and conduct hands-on sessions for users on new systems, modules, and updates.</p><p>&middot; Respond to and resolve user queries, incidents, and system issues; escalate complex issues where necessary.</p><p>&middot; Perform initial setups, configurations, and parameter settings for different IT systems and business modules (e.g., ERP, HR, Finance, CRM).</p><p>&middot; Configure and maintain system parameters, user roles, and workflows across different application modules.</p><p>&middot; Maintain accurate records of support tickets, training sessions, system configurations, and changes.</p><p><b>Required Skills &amp; Qualifications:</b></p><ul><li>Bachelor&rsquo;s degree in Computer Science, Information Technology, or a related field.</li><li>Minimum 3&ndash;4 years of experience in a similar IT support or functional analyst role.</li><li>Strong understanding of ERP systems and their functional modules (e.g., Finance, Procurement, Inventory).</li></ul><p>Proficiency in Structured Query Language (SQL) for data queries and basic analysis.</p><p>Interested candidates can send their resume at:careers@sa-ceramics.com, cc: hiring@sa-ceramics.com, mentioning <b>Application Support Analyst </b>in the subject line.</p><p>Job Type: Full-time</p><p>Work Location: In person</p>

Application Support Analyst

<div></div><div><div><div><div><div>Greetings!
</div><p>TCS India presents excellent opportunities for IT professionals.
</p><p>Role :- <b>Production Support Analyst</b>
</p><p>Experience:- 6-10 years
</p><p><b>Location:- Mumbai</b>
</p><p><b>Required Technical Skill Set:- .NET, PLSQL</b>
</p></div></div></div><div><div><div><b>Location</b></div>
<div>Mumbai</div>
</div><div><div><b>Job Function</b></div>
<div>TECHNOLOGY</div>
</div><div><div><b>Role</b></div>
<div>Support Executive</div>
</div><div><div><b>Job Id</b></div>
<div>379324</div>
</div><div><div><b>Desired Skills</b></div>
<div>.NET | SQL</div>
</div></div><p>Desired Candidate Profile
</p><div><div><b>Qualifications</b> : BACHELOR OF ENGINEERING</div></div></div><div></div>

Production Support Analyst

Barclays

<div><p>Join us as an Application Support Analyst at Barclays, responsible for supporting the successful delivery of Location Strategy projects to plan, budget, agreed quality and governance standards. You'll spearhead the evolution of our digital landscape, driving innovation and excellence. You will harness cutting-edge technology to revolutionize our digital offerings, ensuring unparalleled customer experiences.<br>
<br>
To be successful as an Application Support Analyst you should have experience with:</p><ul><li>
ITIL awareness &ndash; Incident and problem management, stake holder management etc. Production Support , Run the Bank Experience</li><li>
Understanding applications written in React, troubleshooting APIs</li><li>
Relational Database ( MS SQL , Oracle, Maria DB ) or Amazon RDS</li><li>
Job scheduling tools : Autosys or TWS</li><li>
Unix (must) , Shell / Perl scripting, and Python scripting ( desirable ).</li><li>
Basics of administration of Linux and Windows servers</li><li>
SQL/ PL-SQL knowledge, ability to understand DB optimization plans, performance tuning</li><li>
Experience with monitoring tools (anyone of - App Dynamics , ITRS Geneos , Wiley Introscope, Grafana )</li><li>
Dev Ops exposure : Experience working under a DevOps model, with hands-on experience operating and developing various automation tools such as Nolio or Chef.</li><li>
Big Data ,Hadoop ( HDFS , MapReduce) support and implementation, understanding Hadoop clusters ,loading data from disparate data sets, managing hBase</li><li>
ETL support experience(either one of AbInitio or Informatica exp desired)</li><li>
Very good communication skills</li><li>
Flexible to work in shifts and weekend on calls on rotation.</li><li>
Understanding of on prem, public/ private cloud , SAAS setups.</li><li>
Basic exposure to risk and control policies for financial institutions</li><li>
Service transition process</li><li>
Experience in reducing manual tasks, automation implementation</li></ul><p></p><p>
Some other highly valued skills may include:</p><ul><li>
Experience with Apache Kafka , Camunda</li><li>
AWS support experience / certification ( solution architect)</li><li>
Technical documentation experience</li><li>
Exposure to AI / ML models</li></ul><p></p><p>
You may be assessed on the key critical skills relevant for success in role, such as risk and controls, change and transformation, business acumen strategic thinking and digital and technology, as well as job-specific technical skills.</p><p><br>
This role is based in Pune.</p>
<p><b>
Purpose of the role</b></p><p>
To effectively monitor and maintain the bank&rsquo;s critical technology infrastructure and resolve more complex technical issues, whilst minimising disruption to operations.</p><p></p><p><b>
Accountabilities</b></p><ul><li>
Provision of technical support for the service management function to resolve more complex issues for a specific client of group of clients. Develop the support model and service offering to improve the service to customers and stakeholders.</li><li>
Execution of preventative maintenance tasks on hardware and software and utilisation of monitoring tools/metrics to identify, prevent and address potential issues and ensure optimal performance.</li><li>
Maintenance of a knowledge base containing detailed documentation of resolved cases for future reference, self-service opportunities and knowledge sharing.</li><li>
Analysis of system logs, error messages and user reports to identify the root causes of hardware, software and network issues, and providing a resolution to these issues by fixing or replacing faulty hardware components, reinstalling software, or applying configuration changes.</li><li>
Automation, monitoring enhancements, capacity management, resiliency, business continuity management, front office specific support and stakeholder management.</li><li>
Identification and remediation or raising, through appropriate process, of potential service impacting risks and issues.</li><li>
Proactively assess support activities implementing automations where appropriate to maintain stability and drive efficiency. Actively tune monitoring tools, thresholds, and alerting to ensure issues are known when they occur.</li></ul><p></p><p><b>
Analyst Expectations</b></p><ul><li>
To perform prescribed activities in a timely manner and to a high standard consistently driving continuous improvement.</li><li>
Requires in-depth technical knowledge and experience in their assigned area of expertise</li><li>
Thorough understanding of the underlying principles and concepts within the area of expertise</li><li>
They lead and supervise a team, guiding and supporting professional development, allocating work requirements and coordinating team resources.</li><li>
If the position has leadership responsibilities, People Leaders are expected to demonstrate a clear set of leadership behaviours to create an environment for colleagues to thrive and deliver to a consistently excellent standard. The four LEAD behaviours are: L &ndash; Listen and be authentic, E &ndash; Energise and inspire, A &ndash; Align across the enterprise, D &ndash; Develop others.</li><li>
OR for an individual contributor, they develop technical expertise in work area, acting as an advisor where appropriate.</li><li>
Will have an impact on the work of related teams within the area.</li><li>
Partner with other functions and business areas.</li><li>
Takes responsibility for end results of a team&rsquo;s operational processing and activities.</li><li>
Escalate breaches of policies / procedure appropriately.</li><li>
Take responsibility for embedding new policies/ procedures adopted due to risk mitigation.</li><li>
Advise and influence decision making within own area of expertise.</li><li>
Take ownership for managing risk and strengthening controls in relation to the work you own or contribute to. Deliver your work and areas of responsibility in line with relevant rules, regulation and codes of conduct.</li><li>
Maintain and continually build an understanding of how own sub-function integrates with function, alongside knowledge of the organisations products, services and processes within the function.</li><li>
Demonstrate understanding of how areas coordinate and contribute to the achievement of the objectives of the organisation sub-function.</li><li>
Make evaluative judgements based on the analysis of factual information, paying attention to detail.</li><li>
Resolve problems by identifying and selecting solutions through the application of acquired technical experience and will be guided by precedents.</li><li>
Guide and persuade team members and communicate complex / sensitive information.</li><li>
Act as contact point for stakeholders outside of the immediate function, while building a network of contacts outside team and external to the organisation.</li></ul><p></p><p>
All colleagues will be expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence and Stewardship &ndash; our moral compass, helping us do what we believe is right. They will also be expected to demonstrate the Barclays Mindset &ndash; to Empower, Challenge and Drive &ndash; the operating manual for how we behave.</p></div>

shine systems

<div><p><b>Security Clearance Requirement</b>: TS/SCI CI Poly<br>
<br>
<b>Position Description</b>:
<br>
E-volve Technology Systems, Inc. is hiring a Customer Support Analyst to work in support of a federal help desk operations environment. The Customer Support Analyst will tackle intricate problems and processes, offering support, analysis, research, and expert advice. Collaboration is at the core of our work, as you'll engage with both government and contractor personnel in a cross-functional setting.<br>
<br>
<b>Responsibilities</b>:</p><br>
<ul><li>
Deliver timely on-site support to customers</li><li>
Provide end-user support and liaise with management on system-related matters</li><li>
Ensure smooth transaction processing</li><li>
Develop and troubleshoot sql queries</li><li>
Demonstrate expertise in federal acquisition processes</li><li>
Collaborate closely with the program management office team to facilitate end-of-fiscal-year activities</li><li>
Assist the government customer in monthly account reconciliation</li><li>
Contribute to the development and updates of Standard Operating Procedures (SOPs) and program documentation as necessary</li><li>
Provide expert-level support in brown bag sessions for financial system users</li><li>
Collaborate with stakeholders to identify, analyze, and resolve complex issues efficiently</li><li>
Monitor and maintain system performance, identifying areas for improvement and implementing solutions</li><li>
Conduct thorough root cause analysis for recurring issues to prevent future occurrences</li><li>
Document all support activities, including resolutions, for future reference and knowledge sharing</li><li>
Coordinate with external vendors and contractors to address technical issues and implement upgrades</li><li>
Act as a liaison between technical teams and end-users to ensure effective communication and problem resolution</li></ul><p><b>
Education and Qualifications</b>:</p><br>
<ul><li>
U.S. citizenship</li><li>
Current TS/SCI security clearance</li><li>
Current CI Polygraph or eligibility to obtain CI Polygraph</li><li>
Proficiency in providing Tier 2-3 Service Desk support</li><li>
Ability to thrive in a fast-paced environment</li><li>
Exceptional customer service skills with the ability to multitask</li><li>
Excellent communication abilities</li><li>
Capability to spearhead testing initiatives for releases when required</li></ul><p><b>
Preferred Experience</b>:</p><br>
<ul><li>
Prior experience as a Budget Analyst supporting federal systems preferred</li><li>
Familiarity with PeopleSoft Financials or other Government Financial Accounting Systems</li><li>
Knowledge of Defense Travel transaction processes is a plus</li></ul></div>

Customer Support Analyst

Sopra Steria

<div><p>OIC Support Analyst</p><div></div><ul><div>
Full-time</div></ul><div></div><div><div><div><div><h2 class="jobSectionHeader"><b>
Company Description</b></h2></div><div><div><b>
About Sopra Steria</b><br>
Sopra Steria, a major Tech player in Europe with 50,000 employees in nearly 30 countries, is recognised for its consulting, digital services and solutions. It helps its clients drive their digital transformation and obtain tangible and sustainable benefits. The Group provides end-to-end solutions to make large companies and organisations more competitive by combining in-depth knowledge of a wide range of business sectors and innovative technologies with a collaborative approach. Sopra Steria places people at the heart of everything it does and is committed to putting digital to work for its clients in order to build a positive future for all. In 2024, the Group generated revenues of &euro;5.8 billion.<br>
<b>The world is how we shape it.</b></div></div></div><div><div><h2 class="jobSectionHeader"><b>
Job Description</b></h2></div><div><p><b>
Job Title: Oracle Integration Cloud (OIC) Support Analyst</b></p><p><b>
Job Type: Full-time
</b></p><p><b>Experience Required: </b>3&ndash;6 years in Oracle Integration Support or relevant role</p><p><b>
Job Summary:</b></p><p>
We are seeking a skilled and proactive Oracle Integration Cloud (OIC) Support Analyst to join our team. The ideal candidate will be responsible for supporting, maintaining, and troubleshooting OIC integrations between Oracle Fusion and various third-party or on-premise applications. This role requires strong analytical skills, a solid understanding of OIC components, and the ability to work closely with functional and technical teams.<br>
</p><p><b>Key Responsibilities:</b></p><ul><li>
Monitor, troubleshoot, and support OIC integrations (scheduled and real-time flows).</li><li>
Investigate and resolve integration failures and performance issues.</li><li>
Coordinate with Oracle Fusion functional teams and third-party vendors to identify and fix issues.</li><li>
Analyze error logs, OIC flows, and REST/SOAP message payloads to pinpoint root causes.</li><li>
Handle incidents, service requests, and change requests related to OIC.</li><li>
Perform routine health checks, log analysis, and ensure smooth daily operations.</li><li>
Manage and update incident records in ITSM tools like ServiceNow or Topdesk.</li><li>
Develop documentation, including runbooks, troubleshooting guides, and FAQs.</li><li>
Collaborate with developers to deploy integration fixes and enhancements.</li><li>
Ensure compliance with SLAs and change management protocols.</li></ul><p></p><p><b><br>
Required Skills:</b></p><ul><li>
Strong hands-on experience with Oracle Integration Cloud (OIC).</li><li>
Understanding of integration patterns, OIC, REST/SOAP APIs, XSLT mappings, FTP, and file-based integrations.</li><li>
Experience with Oracle Fusion, Web Services, and Cloud Adapters (ERP, HCM, REST, SOAP, etc.).</li><li>
Knowledge of Oracle Fusion Applications (ERP, HCM, SCM, etc.).</li><li>
Ability to analyze and debug integration errors using logs and payloads.</li><li>
Familiarity with ITIL processes (Incident, Change, Problem Management).</li>
Strong problem-solving skills and attention to detail.<br>
<li>
</li></ul><p><b>Preferred Skills:</b></p><ul><li>
Experience with Oracle Visual Builder, OCI, or Process Automation tools.</li><li>
Knowledge of monitoring tools (e.g., OCI Monitoring, Log Analytics).</li><li>
Familiarity with Agile/Scrum methodologies.</li>
Certification in Oracle Integration Cloud or related technologies.<br>
<li>
</li></ul><p><b>Education:</b></p><p>
Bachelor&rsquo;s degree in computer science (B.Tech), Information Technology, or a related field.</p><p>
Oracle certifications (preferred but not mandatory).</p><ul><li><b>
ITIL/Service Management</b></li><li>
Knowledge of <b>Incident, Problem, Change, and Event Management</b>.</li><li>
Experience working with ITSM tools (ServiceNow, Remedy, TopDesk, etc.).</li><li><b>
Soft Skills</b></li><li>
Strong communication and coordination abilities.</li><li>
Analytical and proactive problem-solving skills.</li><li><b>
Ability to work in 24x7 support model / rotational shifts (if required)</b></li><li>
Strong interpersonal and communication skills both verbal and written.</li><li>
Ability to work independently and within a team environment.</li><li>
Proactive and customer-focused mindset.</li><li>
Effective time management and ability to prioritize tasks in a dynamic environment.</li></ul></div></div><div><div><h2 class="jobSectionHeader"><b>
Qualifications</b></h2></div><div><div>
B.E./ B.Tech./ BCom/MBA</div></div></div><div><div><h2 class="jobSectionHeader"><b>
Additional Information</b></h2></div><div><p><b>
Shift Timing : UK Shift ( 12:30 to 9:30 PM &amp; 1:30 to 10:30 PM)</b></p><div></div><p>
At our organization, we are committed to fighting against all forms of discrimination. We foster a work environment that is inclusive and respectful of all differences.</p><p>
All of our positions are open to people with disabilities.</p></div></div></div></div></div><p></p>

OIC Support Analyst

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