support analyst

Appalachian Regional Healthcare

<b>Overview:</b><br>
The Support Analyst will provide technical/analytical expertise for project coordination and network related problem resolution, and for assisting users in assessing computing needs while maintaining positive relationships through the system.
<br><br>
<b>Responsibilities:</b><br>
Provide microcomputer/network expertise to users of ARH Information Systems.
<br><br>
Assist manager of department in preparing work plans/recommendations and assist with project tasks.
<br><br>
Troubleshoot hardware and software throughout the system.
<br><br>
Assess users needs for hardware and software as requested.
<br><br>
Develop and maintain user documentation when required.
<br><br>
Maintain up-to-date knowledge in the field so they can recommend new services, products and equipment. Continue professional development by attending education programs designed for specialty areas.
<br><br>
Analyze the feasibility of purchasing/developing microcomputer based applications (non-clinical/non-financial) to meet specific needs. This may include the evaluation of software products.
<br><br>
Must be available to travel as requested.
<br><br>
Perform other duties as requested.
<br><br>
<b>Qualifications:</b><br>
Associate Degree in Computer Science or related field with minimum of three (3) years related experience or
<br><br>
Minimum of five (5) years related experience.
<br><br>
PLUS
<br><br>
Demonstrated Network experience and knowledge of basic functional desktop applications such as wordprocessing, spreadsheet, graphics, and desktop publishing software required.
<br><br>
Must possess ability to handle multiple projects involving stressful situations, be flexible and a team player as well as possessing excellent interpersonal and organizational skills in a very fast-paced environment.

Support Analyst

Wintrust Financial Corporation

<div><p>Wintrust provides community and commercial banking, specialty finance and wealth management services through its 16 bank charters and nine non-bank businesses. Wintrust delivers the sophisticated solutions of a large bank while staying true to the relationship-focused, personalized service of our community banking roots. We serve clients in all 50 states with more than 200 branch banking locations in Illinois, southwestern Florida, northwestern Indiana, west Michigan and southern Wisconsin and commercial banking offices in Chicago, Denver, Milwaukee, Grand Rapids, Mich., and in key branch banking locations throughout Illinois. Our people are the heart of our business and we are proud to rank consistently as a top place to work. Wintrust is a $66 billion financial institution based in Rosemont, Illinois, and listed on the NASDAQ Global Select Market under the symbol &ldquo;WTFC.&rdquo;</p><p></p><p><b>
Why join us?</b></p><ul><li><p>
An award-winning culture! We are rated a Top Workplace by the Chicago Tribune (past 11 years) and Employee Recommended award by the Globe &amp; Mail (past 6 years)</p></li><li><p>
Competitive pay and discretionary or incentive bonus eligible</p></li><li><p>
Comprehensive benefit package including medical, dental, vision, life, a 401k plan with a generous company match and tuition reimbursement to name a few</p></li><li><p>
Promote from within culture</p></li></ul><p></p><p><b>
Why join this team?
</b></p><ul><li><p>This position has the opportunity to interface with and have a positive impact on multiple areas of Wintrust's business</p></li><li><p>
We hold ourselves accountable to high standards, share wins, operate ethically, and have fun</p></li></ul><p></p><p><b>
Position Overview</b></p><p></p><p>
The Support Analyst provides support, remotely, over the phone, onsite, or via email. They provide technical guidance to customers in response to service requests and accurately document technical issues to facilitate diagnostics and prompt solution. They also manage tickets in the support queue to ensure customers are kept up-to-date and tickets are escalated appropriately.</p><p></p><p><b>
What You&rsquo;ll Do</b></p><ul><li><p>
Respond to service request queue items and resolve daily service and support requests</p></li><li><p>
Adheres to established service level agreements</p></li><li><p>
Thoroughly documents work performed in ticketing system</p></li><li><p>
Installs, configures, troubleshoots, and repairs desktop and laptop computer systems, peripheral equipment and mobile devices</p></li><li><p>
Follows process documentation and checklists to ensure standardization of work; proactively recommends documentations changes if necessary</p></li><li><p>
Completes project tasks as assigned; meets project dates; schedules installations/upgrades and provides system maintenance in accordance with IT procedures; works on site specific department projects and/or sub-projects</p></li></ul><p></p><p><b>
Qualifications</b></p><ul><li><p>
Associate&rsquo;s Degree or equivalent work experience</p></li><li><p>
0-3 years of desktop support or related work experience</p></li><li><p>
Basic experience working in an Active Directory environment</p></li><li><p>
Proficiency with use of handheld wireless/cellular devices</p></li><li><p>
Basic understanding of Microsoft and Apple PC operating systems also comfortable with contacting third parties for support</p></li></ul><p></p><p><b>
Benefits</b></p><p></p><p>
Medical Insurance &bull; Dental &bull; Vision &bull; Life insurance &bull; Accidental death and dismemberment &bull; Short-term and long-term Disability Insurance &bull; Parental Leave &bull; Employee Assistance Program (EAP) &bull; Traditional and Roth 401(k) with company match &bull; Flexible Spending Account (FSA) &bull; Employee Stock Purchase Plan at 5% discount &bull; Critical Illness Insurance &bull; Accident Insurance &bull; Transportation and Commuting Benefits &bull; Banking Benefits &bull; Pet Insurance</p><p></p><p><b>
Compensation</b></p><p></p><p>
The estimated salary range for this role is $42.000.00 - $55,000.00, along with eligibility to earn an annual bonus. Actual salaries may vary based on several factors, such as a candidate&rsquo;s qualifications, skills and experience.</p><p></p><p>
#LI-JB1</p><p>
#LI-Hybrid</p><p>
From our first day in business, Wintrust has been proud to serve a variety of unique communities and people from all walks of life. To build a company that reflects the communities we serve, we believe that fostering a unique and inclusive workplace where everyone feels valued and empowered to succeed will support our ongoing success. Wintrust Financial Corporation, including community banking and financial services subsidiaries, is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information, and other legally protected categories.</p></div>

Stanford University

<div><p>The Hoover Institution at Stanford University is seeking qualified candidates for the full-time position of Computing Support Analyst. To ensure your application information is captured in our official files for immediate access to your resume, you must apply to http://stanfordcareers.stanford.edu and in the key word search box, indicate Requisition #108482<br>
</p><p></p><div><div><div><b>WORKING TITLE:</b></div><div><b> Computing Support Analyst I</b></div></div><br>
<div><div><b>
JOB TITLE:</b></div><div><b> Computing Support Analyst I</b></div></div><br>
<div><div><b>
JOB CODE:</b></div><div> 4730</div></div><br>
<div><div><b>
GRADE:</b></div><div> G</div></div><br>
<div><div><b>
EXEMPTION:</b></div><div> Non-exempt</div></div><br>
<div><div><b>
SALARY RANGE:</b></div><div> $44.40 - $49.88 per hour</div></div><br>
<div><div><b>
TERM:</b></div><div> Fixed, 6 months</div></div><br>
<div><div><b>
WORK ARRAGEMENT:</b></div><div> Onsite</div></div></div><p></p><p><b><br>
About Stanford University&rsquo;s Hoover Institution:</b> The Hoover Institution on War, Revolution, and Peace is a public policy research center devoted to the advanced study of economics, politics, history, and political economy&mdash;both domestic and foreign&mdash;as well as international affairs.</p><p></p><p><br>
Founded in 1919 by Herbert Hoover before he became the thirty-first president of the United States, the Institution began as a repository of historical material gathered at the end of World War I. The library and archives have grown to be among the largest private repositories of documents on twentieth-century political and economic history. Over time the Institution expanded its mission from collecting archival material to conducting advanced research on contemporary history and economics and applying this scholarship to current public policy challenges.</p><p></p><p><br>
With its eminent scholars and world-renowned library and archives, the Hoover Institution seeks to improve the human condition by advancing ideas that promote economic opportunity and prosperity while securing and safeguarding peace for America and all humanity.</p><p></p><p><b><br>
JOB PURPOSE:</b></p><p>
Under direct supervision, provide technical support to end-users for computer hardware, software, and network related problems.</p><p></p><p><b><br>
CORE DUTIES*:</b></p><ul><li>
Provide first line of response to requests for various hardware, software, peripheral, and networking technical assistance. Provide remote problem resolution when possible.<br>
</li><li>
Resolve basic end-user problems, escalate as appropriate.<br>
</li><li>
Install, upgrade, configure, and troubleshoot computing and communication devices and peripherals.<br>
</li><li>
Perform, schedule, and monitor system alerts, work queues, backups, and recovery activities.<br>
</li><li>
Update daily status reports and shift handover reports if applicable.<br>
</li><li>
Apply security best practices.<br>
</li><li>
Gather and record asset inventory and software license information.<br>
</li><li>
Ensure users are assigned appropriate resources.</li><li><i>The job duties listed are typical examples of work performed by positions in this job classification and are not designed to contain or be interpreted as a comprehensive inventory of all duties, tasks, and responsibilities. Specific duties and responsibilities may vary depending on department or program needs without changing the general nature and scope of the job or level of responsibility. Employees may also perform other duties as assigned.</i></li></ul><br>
<p></p><div><p><b>MINIMUM REQUIREMENTS:</b></p><p><b>
Education &amp; Experience:</b></p><p>
Experience with various operating systems and computing devices. Experience installing and configuring desktop computer systems in a networked computing environment, and in applying diagnostic techniques for problem troubleshooting</p><p></p><p><b><br>
Knowledge, Skills, and Abilities:</b></p><ul><li>
Strong communication and interpersonal skills.<br>
</li><li>
Ability to provide excellent client service.<br>
</li><li>
Ability to apply diagnostic techniques for problem troubleshooting.<br>
</li><li>
Ability to apply information technology best practices, including security (this includes information security or physical security, such as asset management) to problem resolution and troubleshooting.</li></ul><p></p><p><b><br>
Certifications and Licenses:</b></p><ul><li>
None</li></ul><p></p><p><b><br>
PHYSICAL REQUIREMENTS*:</b></p><ul><li>
Constantly perform desk-based computer tasks.<br>
</li><li>
Frequently sitting.<br>
</li><li>
Occasionally stand/walk, reach/work above shoulders, grasp lightly/fine manipulation, grasp forcefully, use a telephone, sort/file paperwork or parts, lift/carry/push/pull objects that weigh up to 10 pounds.<br>
</li><li>
Rarely twist/bend/stoop/squat, kneel/crawl.</li><li><i>- Consistent with its obligations under the law, the University will provide reasonable accommodation to any employee with a disability who requires accommodation to perform the essential functions of the job.</i></li></ul><p></p><p><b><br>
WORKING CONDITIONS:</b></p><ul><li>
May require extended hours and weekends, on-call rotation</li></ul><p></p><p><b><br>
The expected pay range for this position is $44.40 - $49.88 per hour.</b><br>
<b>Stanford University provides pay ranges representing its good faith estimate of the salary or hourly wage the university reasonably expects to pay for a position upon hire. The pay offered to a selected candidate will be determined based on factors such as (but not limited to) the scope and responsibilities of the position, the qualifications of the selected candidate, departmental budget availability, internal equity, geographic location, and external market pay for comparable jobs. At Stanford University, base pay represents only one aspect of the comprehensive rewards package.</b></p><p></p><p><b><br>
At Stanford University, base pay represents only one aspect of the comprehensive rewards package. The Cardinal at Work website (</b><b>https://cardinalatwork.stanford.edu/benefits-rewards</b><b>) provides detailed information on Stanford&rsquo;s extensive range of benefits and rewards offered to employees. Specifics about the rewards package for this position may be discussed during the hiring process.</b></p><p></p><p><b><br>
WORK STANDARDS:</b></p><ul><li>
Interpersonal Skills: Demonstrates the ability to work well with Stanford colleagues and clients as well as with external organizations.<br>
</li><li>
Promote Culture of Safety: Demonstrates commitment to personal responsibility and value for safety; communicates safety concerns; uses and promotes safe behaviors based on training and lessons learned.<br>
</li><li>
Subject to and expected to comply with all applicable University policies and procedures, including but not limited to the personnel policies and other policies found in the University's Administrative Guide, http://adminguide.stanford.edu.</li></ul><p></p><p><i><br>
The job duties listed are typical examples of work performed by positions in this job classification and are not designed to contain or be interpreted as a comprehensive inventory of all duties, tasks, and responsibilities. Specific duties and responsibilities may vary depending on department or program needs without changing the general nature and scope of the job or level of responsibility. Employees may also perform other duties as assigned.</i><br>
<br>
<i>Consistent with its obligations under the law, the University will provide reasonable accommodations to applicants and employees with disabilities. Applicants requiring a reasonable accommodation for any part of the application or hiring process should contact Stanford University Human Resources by submitting a </i><i>contact form</i><i>.</i><br>
<br>
<i>Stanford is an equal employment opportunity and affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other characteristic protected by law.</i></p></div></div>

Computing Support Analyst 1

Insurity

<div><div><b><i>Please note that Insurity will only reach out to interview, make an offer of employment, or conduct onboarding activities for candidates who have applied through our careers site. When interviewing for a position, the candidate experience will include live interaction, such as a video or telephone call</i></b><b><i>,</i></b><b><i> with a Recruiter and/or company employee(s). We will never ask for any money or payments from applicants at any point in the recruitment process. Recruiters will only reach out from an insurity.com email address; no other email addresses will be used. Examples of fraudulent email addresses that have been used end with @insurityjobs.us. Be aware of suspicious recruitment activity. If you think you are a victim of an employment scam, you may contact your local law enforcement agency and/or visit the Federal Trade Commission website here: </i></b><b><i>https://consumer.ftc.gov/articles/job-scams</i></b></div><div></div><div><b>
Who We Are</b></div><div>
Insurity empowers insurance organizations to quickly capitalize on new opportunities by delivering the world&rsquo;s most configurable, cloud-native, easy-to-use, and intuitively analytical insurance software. Just as importantly, we empower our people&mdash;providing the tools, support, and opportunities they need to grow and succeed.</div><div>
</div><div>
We don&rsquo;t just make bold promises&mdash;we deliver results. As the largest cloud-based software provider for the Property &amp; Casualty market, Insurity is trusted by 22 of the top 25 P&amp;C carriers and 7 of the top 10 wholesale brokers in the MGA space. Behind that trust is a team that delivers exceptional value and deep industry expertise.</div><div>
</div><div>
While our technology sets us apart, it&rsquo;s our people who truly make the difference. At Insurity, you&rsquo;ll collaborate with some of the most creative and knowledgeable minds in insurance tech&mdash;in a culture that fosters innovation, teamwork, and continuous learning. Our award-winning onboarding experience welcomes and supports you from the moment you accept our offer.</div><div></div><div>
Ready to grow your career with an industry leader? Apply today&mdash;we&rsquo;re excited to welcome you. <b>#UatInsurity</b></div><div></div><div><b>
Insurity&rsquo;s Next Product Support Analyst</b></div><div>
The Product Support Analyst will provide technical and functional support for Insurity&rsquo;s insurance-based SaaS products. This role involves troubleshooting low to high complexity issues, analyzing API requests and responses, executing data maintenance scripts, and collaborating across teams to ensure timely resolution. The ideal candidate is detail-oriented, analytical, and eager to learn insurance workflows and complex SaaS systems.</div><div>
</div><div><b>
What Our</b> <b>Product Support Analyst Will Do</b></div><ul><li>
Triage incoming tickets, identify billable work, and update workflow systems with accurate information.</li><li>
Provide day-to-day support and troubleshoot customer issues using SQL, programming logic, and web-based tools.</li><li>
Execute and coordinate data maintenance scripts, escalate issues per procedures, and ensure follow-up to resolution.</li><li>
Contribute to knowledge base articles, assist with root-cause analysis, and support continuous improvement initiatives.</li><li>
Communicate externally with third-party software suppliers and partners, and assist with ad-hoc training for customers and internal teams.</li><li>
Work flexible shifts across global time zones and stay current on industry trends and Insurity products.</li></ul><div><b>
Who We&rsquo;re Looking For</b></div><ul><li><b>
Experience:</b> 2&ndash;4 years in product support, development, or consultancy environment.
</li><li><b>Education:</b> Bachelor&rsquo;s degree in a related field or equivalent work experience.
</li><li><b>Skills &amp; Other Requirements</b></li><li>
SQL proficiency</li><li>
Web-based troubleshooting tools</li><li>
Strong analytical and critical thinking</li><li>
Active listening and empathy</li><li>
Time management and prioritization</li><li>
Ability to learn insurance workflows and SaaS products quickly</li><li>
Flexible to work outside normal business hours, weekends, and holidays</li><li>
Proficient in Microsoft Word, Excel, and PowerPoint</li></ul><div><b>
What&rsquo;s In It For U</b></div><div><b>
Work Where You Thrive</b><br>
Find the work environment that supports your best&mdash;whether that&rsquo;s remote, in-office, or hybrid&mdash;depending on your role and location. Our Flex First Workforce approach offers many fully remote opportunities, while some teams follow hybrid or in-office schedules to stay connected and collaborative.</div><div>
</div><div><b>
Take Time When You Need It</b><br>
We trust our team to manage their time with our Open PTO Policy, empowering you to recharge when it matters most.</div><div>
</div><div><b>
Benefits That Start on Day One</b><br>
Enjoy comprehensive health coverage and employer-matched retirement savings right from your first day&mdash;because we know how important these are to you.</div><div>
</div><div><b>
Living Our Values Every Day</b><br>
Our core values are more than words on a wall&mdash;they guide how we hire, grow, and retain the very best talent.</div><div>
</div><div><b>
Award-Winning Onboarding</b><br>
From your first day to your first anniversary, our onboarding program is designed to set you up for success and help you make an immediate impact.</div><div>
</div><div><b>
Grow Your Career from Within</b><br>
We believe in promoting from within. In fact, over 20% of our open roles are filled by internal candidates.</div><div>
</div><div><b>
Mentorship That Matters</b><br>
Our mentorship program connects you with experienced leaders who are committed to helping you grow both personally and professionally.</div><div>
</div><div><b>
Stay Connected with Coffee for Two</b><br>
Our unique internal networking program helps you build meaningful connections across teams and departments&mdash;one virtual coffee chat at a time.</div><div>
</div><div><b>
Keep Learning, Always</b><br>
Fuel your growth with full access to LinkedIn Learning and Kaplan&mdash;because continuous development is key to success.</div><div>
</div><div><b>
Invest in Your Future&mdash;And Your Family&rsquo;s</b><br>
Through our partnership with the University of Arizona Global Campus, you and your family can access discounted tuition and pursue educational goals affordably.</div><div>
</div><div><b>
Earn When You Refer</b><br>
Love where you work? Invite others to join us! Our Employee Referral Bonus program rewards you for bringing great people on board.</div><div>
</div><div>
We have five Core Values at Insurity; one of which is to <b><i>Act with Integrity</i></b>. Providing pay transparency helps you make the best decision for you. We continuously analyze and update our salary ranges for our roles according to market trends to not only ensure our employees are paid fairly, but also help close gender, race, and disability wage gaps. Along with the benefits listed above, the career level salary range for this role is 60,000 &ndash; 103,000 USD / CAD. We share a career level salary as a guideline; however, actual salary may vary based on your experience and qualifications. If your application advances, your recruiter will review these details with you during a video interview.</div><div>
</div><div><i>
Languages for Qu&eacute;bec candidates: The knowledge of French is required for positions permanently located in Quebec. The English language is required for this position in order to communicate with clients, partners, and colleagues, who are strictly located outside of Qu&eacute;bec. French-language training will be offered to candidates who do not have a good knowledge of French.</i></div><div>
</div><div><b>
Insurity is proud to be an Equal Opportunity Employer</b></div><div>
We are dedicated to creating an exceptional work environment for all our employees by extending a culture of diversity, equity, inclusion, and belonging into the very fabric of our organization. We embrace differences and diversity of identity, experience, and thought, and actively strive for inclusive behaviors across our company.</div><div>
 We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application and/or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.</div><div>
Thank you for your interest in Insurity! Please understand that due to the volume of applicants we receive, only selected candidates will be contacted.</div><p>
 <b>#LI-Remote</b></p></div>

Product Support Analyst

Knoll ridges

<p><b>Technical Support Analyst</b></p><p><b>Knoll Ridges</b> is a premier staffing and outsourcing firm with over 20 years of industry expertise, specializing in offshore solutions to help businesses scale efficiently, and direct hire placements for local, onshore hiring. With offices in Southern California and in Asia, we provide high-quality talent solutions that are tailored to meet the unique needs of our clients.</p><p>About the Role</p><p>We are looking for a skilled <b>Technical Support Analyst</b> to provide expert implementation and technical counsel for networked printing devices, production systems, and associated software. In this role, you will act as a specialist supporting customers with color management, print controllers, and advanced Canon software. You will be the primary technical interface for our clients' IT personnel, ensuring seamless integration and high-level troubleshooting.</p><p><b>Key Responsibilities:</b></p><ul><li><b>Implementation &amp; Integration:</b> Lead the installation and configuration of supported software solutions and professional services; manage hardware and networking products at customer sites.</li><li><b>Resolution &amp; Repair:</b> Utilize diagnostic tools and product schematics to troubleshoot mechanical and system failures, ensuring optimum equipment performance through regular upgrades.</li><li><b>Technical Support &amp; Escalations:</b> Provide onsite and remote support for escalated helpdesk calls; coordinate with vendors to resolve complex issues.</li><li><b>Training &amp; Education:</b> Conduct educational seminars for customers and technical staff, teaching client IT contacts how to provide first-level support for our software solutions.</li><li><b>Administrative Management:</b> Maintain parts inventory and manage your assigned territory to comply with established operating standards.</li></ul><p>What We&rsquo;re Looking For</p><ul><li><b>Education:</b> Preferably a BS/BA degree in Business, Computer Information Systems, or Network Administration.</li><li><b>Experience:</b> 2&ndash;3+ years of technology-related work, specifically in post-sales implementation or customer-facing technical consulting.</li><li><b>Technical Skills:</b> Deep understanding of print management applications, Windows Active Directory, and enterprise security solutions.</li><li><b>Certifications:</b> Relevant networking certifications (Microsoft, etc.) are a significant plus.</li><li><b>Core Competencies:</b></li><li>Strong communication and relationship-building skills.</li><li>Ability to collaborate with and motivate multiple teams toward a common goal.</li><li>Self-starter personality with a &quot;big picture&quot; approach to technical problem-solving.</li><li><b>Requirements:</b> Must possess a valid Driver&rsquo;s License and have the ability to travel to various customer locations.</li></ul><p>Why Work with Knoll Ridges</p><ul><li><b>Access to a wide range of job opportunities:</b> We partner with industry leaders to find the best fit for your skills.</li><li><b>Personalized support and guidance:</b> Our team provides dedicated assistance throughout the entire hiring process.</li></ul><p><b>If you're looking for a new challenge or career opportunity, we'd love to hear from you!</b></p><p>Pay: $47,840.00 - $60,320.00 per year</p><p>Work Location: In person</p>

Technical Support Analyst

Chubb Insurance

<div><p>The key responsibility of the Site Support Analyst is to provide assistance for all users who have encountered problems with their desktop related items such as hardware, software, applications, printing, iphones and telephones. To deliver user requests, these include the configuration, build and installation of hardware, installation of software and applications etc.
<br>
<br>
This is an office based role and the expectation is to be onsite 5 days a week.
<br>
<br>
<b>Key Responsibilities<br>
</b><br>
<br>
</p><ul><li>Support of PCs, laptops, telephones, soft phones, mobile and desk handsets, printing and printing devices, smart devices, Digital Scanners.
</li><li>Support of Applications and Software both external and internal, external applications include all Microsoft products.
</li><li>Configure build and install hardware, being responsible for the patching of all desktop devices and up to date AV. Setting up and maintaining training and meeting rooms with required hardware. Setting up and managing Video and collaborative Conference calls.
</li><li>Process help desk tickets for employees and contractors. Update company systems with knowledge guides, ticket updates and inventory items as required.
</li><li>Participation in projects and initiatives such as:
</li><li>Office Moves and Real Estate Initiatives
</li><li>Hardware Refreshes
</li><li>Major Software Roll Outs
</li><li>Desktop Migrations
</li><li>Security Implementations and Compliance issues
</li><li>Standardisation of End User Services to align the EUS catalogue of services globally.
</li><li>Train and guide staff on hardware and software usage
</li><li>Document resolution to desktop issues, propose solutions to root cause problems.
</li><li>Interact with 3rd party vendors to drive and resolve specific technical problems.
</li>Identify opportunities to improve, automate, or simplify processes or systems.<br>
<li>
<br>
<br>
</li></ul><p>To provide assistance in other countries in the EMEA region when required &ndash; this can comprise remote support of problems or onsite visits
<br>
<br>
<b>Qualifications
</b><br>
<br>
<b>Experience :
</b><br>
<br>
A minimum of 3 years in technical support roles for end-users.
<br>
<br>
<b>Knowledge<br>
</b><br>
<br>
</p><ul><li>Microsoft Certified Desktop Support Technician certification a plus
</li><li>Strong understanding of PC hardware skills and an interest and eagerness in technology and support for end users
</li><li>Knowledge of Mac OS/Apple iOS a plus
</li>Advance level of English<br>
<li>
<br>
<br>
</li></ul><p><b>Soft Skills<br>
</b><br>
<br>
</p><ul><li>Communication skills to interact with users of different technical levels.
</li><li>Proactive and service-oriented attitude.
</li><li>Ability to prioritize tasks and handle multiple requests simultaneously.
</li><li>Collaboration with other departments, such as IT, to ensure operational continuity.</li></ul></div>

Site Support Analyst

Nestlé

<div>
 <strong>
  Decision Support Analyst
  <br/>
  <br/>
 </strong>
 <strong>
  Location:
 </strong>
 Riyadh, Saudi Arabia
 <br/>
 <br/>
 <strong>
  Workplace Type:
 </strong>
 On-site
 <br/>
 <br/>
 <strong>
  Department:
 </strong>
 Finance &amp; Control
 <br/>
 <br/>
 <strong>
  Reports To:
 </strong>
 Decision Support Manager
 <br/>
 <br/>
 <strong>
  Employment Type:
 </strong>
 Full-Time
 <br/>
 <br/>
 <strong>
  Position Summary
  <br/>
  <br/>
 </strong>
 The Decision Support Analyst is responsible for providing analytical support to aid decision-making within the organization. This role involves the collection, analysis, and presentation of data to form strategic and operational decisions. The role of DF Analyst also encompasses the sales controlling which involves managing the sales budget and related expenses like Trade Spend, PFME.
 <br/>
 <br/>
 This position emphasizes the importance of strategic support in driving business performance and requires a blend of financial analysis, system management, and collaboration across functions.
 <br/>
 <br/>
 <strong>
  Key Outputs:
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Data Analysis: Analyze financial and operational data to identify trends, insights, and areas for improvement.
  </li>
  <li>
   Reporting: Prepare and present reports that summarize findings and support business decisions.
  </li>
  <li>
   Collaboration: Work closely with various departments to gather data and understand their analytical needs.
  </li>
  <li>
   Forecasting: Assist in the development of financial forecasts and budgets based on historical data and market trends.
  </li>
  <li>
   Process Improvement: Identify opportunities for process improvements and efficiencies within the decision-making framework.
  </li>
  <li>
   Compliance: Ensure compliance with internal controls, policies, and procedures as well as compliance to the Credit control policy.
  </li>
  <li>
   Sales Controlling:
  </li>
  <ul>
   <li>
    Function as a co-pilot in the commercial organization in daily operations.
   </li>
   <li>
    Provide periodic reports and financial information for sales management.
   </li>
   <li>
    Prepare monthly forecasts and facilitate sales meetings.
   </li>
   <li>
    Conduct ad hoc analyses to support business strategies.
   </li>
   <li>
    Support business decision-making, including involvement in business cases.
   </li>
   <li>
    Pre-evaluation (before promo)
   </li>
   <li>
    Post-evaluation (after promo)
   </li>
   <li>
    New &amp; existing customer-related promo analysis
   </li>
   <li>
    Analyze and evaluate net prices and profitability at the customer level.
   </li>
   <li>
    Support and validate the pricing framework.
   </li>
   <li>
    Assist internal and HQ reporting.
   </li>
  </ul>
  <li>
   Trade Spend and PFME:
  </li>
  <ul>
   <li>
    Oversee the overall trade-spend planning and track actuals.
   </li>
   <li>
    Prepare the budget, track trade marketing expenses.
   </li>
   <li>
    Perform accounting reconciliations and ensure system (SAP) provisions are supported.
   </li>
   <li>
    Review and validating claims and deductions related to trade-spend.
   </li>
   <li>
    Regular preparation of reports to identify risks and opportunities for improvement.
   </li>
  </ul>
  <li>
   Support the delivery of F&amp;C mission within the BU, provide training needs within BU
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Key Experiences:
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
  </li>
  <ul>
   <li>
    Educational Background: A degree in finance, accounting, business administration, or a related field.
   </li>
   <li>
    Experience : Three years of relevant experience in financial analysis or reporting, preferably within the Fast-Moving Consumer Goods (FMCG) sector.
   </li>
   <li>
    Analytical Skills: Strong analytical and critical thinking skills, with proficiency in data analysis tools (e.g., Excel, Power BI).
   </li>
   <li>
    Soft Skills: Excellent communication, well organizedation, and planning abilities.
   </li>
   <li>
    Communication Skills: Excellent verbal and written communication skills to convey complex information clearly.
   </li>
   <li>
    Team Player: Ability to work collaboratively in a team environment and build relationships across departments.
   </li>
   <li>
    Challenging mindset: Challenging approach with positive mindset
   </li>
  </ul>
 </ul>
</div>


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