support analyst

Home Solutions (Sabdulla)

<p><b>Job Title: Application Support Analyst</b><br/><b>Department:</b> IT<br/><b>Salary: </b>Market Competitive<br/><b>Location:</b> Korangi, Industrial Area, karachi</p><p>We are seeking a proactive and detail-oriented <b>Application Support Analyst</b> to join our IT team. The ideal candidate will be responsible for providing first-level technical support, conducting user acceptance testing (UAT), delivering end-user training, and performing setups and configurations across various software modules and systems.</p><p><b>Job Description:</b></p><p>&middot; Plan, coordinate, and execute UAT activities; document results and communicate issues to development teams.</p><p>&middot; Develop training materials and conduct hands-on sessions for users on new systems, modules, and updates.</p><p>&middot; Respond to and resolve user queries, incidents, and system issues; escalate complex issues where necessary.</p><p>&middot; Perform initial setups, configurations, and parameter settings for different IT systems and business modules (e.g., ERP, HR, Finance, CRM).</p><p>&middot; Configure and maintain system parameters, user roles, and workflows across different application modules.</p><p>&middot; Maintain accurate records of support tickets, training sessions, system configurations, and changes.</p><p><b>Required Skills &amp; Qualifications:</b></p><ul><li>Bachelor&rsquo;s degree in Computer Science, Information Technology, or a related field.</li><li>Minimum 3&ndash;4 years of experience in a similar IT support or functional analyst role.</li><li>Strong understanding of ERP systems and their functional modules (e.g., Finance, Procurement, Inventory).</li></ul><p>Proficiency in Structured Query Language (SQL) for data queries and basic analysis.</p><p>Interested candidates can send their resume at:careers@sa-ceramics.com, cc: hiring@sa-ceramics.com, mentioning <b>Application Support Analyst </b>in the subject line.</p><p>Job Type: Full-time</p><p>Work Location: In person</p>

Application Support Analyst

Flairstech

<div><div><div><div><p><b>Requirements and responsibilities</b></p><div><p><b>
L3 Support Analyst</b><br>
<br>
<b>Job description</b></p><p><b><br>
SUMMARY</b></p><p><br>
The Support Analyst is a top-level support position for our warehouse management system. The candidate will be expected to interact with the customer and troubleshoot issues with the software from both the front and back end. They will also be required to identify and resolve complex problems, create documentation, and provide solutions to the customer. They will additionally be required to understand business processes and communicate effectively across teams, and relay issues to developers.<br>
<br>
<b>ROLE AND RESPONSIBILITIES:</b></p><div><ul><li><br>
Support the warehouse management system and customers.</li><li>Monitor and resolve support tickets through our ticketing tool.</li><li>Troubleshoot day-to-day application and/or database-related issues in production environments.</li><li>Produce knowledge base articles and training documentation and evolve into a subject matter expert.</li><li>Take ownership of tasks or tickets proactively and with minimal assistance.</li><li>Develop and support objects in MSSQL including queries, functions, views, and stored procedures.</li><li>Troubleshoot, support, and create advanced solutions SSRS (SQL Server Reporting Services).</li><li>Analyze and support ETL solutions in SSIS (SQL Server Integration Services).</li></ul>
PREFERRED SKILLS<br>
<ul><li>Bachelor&rsquo;s degree, or higher in Computer Science, Engineering, or a related field.</li><li>Experience developing for or supporting Microsoft's SQL Server Business Intelligence (BI) stack</li><li>Experience developing for SQL Server Reporting Services (SSRS)</li><li>Experience developing for SQL Server Integration Services (SSIS)</li><li>Advanced Experience with SQL Server Database Administration and Performance Tuning</li><li>Experience with Networks, Web Page Administration, ETL, API, and EDI.</li></ul><br>
<b>
QUALIFICATIONS:</b></div><div><ul><li><br>
Must be a self-starter with a passion for resolving complex issues.</li><li>Ability to work independently as well as within a team environment.</li><li>Professional demeanor and the capacity to develop collaborative and effective working relationships with team members, customers, and vendors.</li><li>Ability to communicate clearly and concisely in both verbal and written form with customers, team members, stakeholders, in technical and non-technical situations, in the English language.</li><li>Ability to organize own work based on the priorities established.</li><li>Documented and proven experience in customer service.</li><li>Minimum of 4 years of experience with SQL T-SQL development and support.</li><li>Minimum of 3 years of combined experience as an Application Administrator.</li><li>Minimum of 2 years of experience with Microsoft SQL SSIS package development. Strong understanding and experience manipulating relational database schemas.</li></ul></div></div></div></div></div></div><div></div>

L3 Support Analyst

Walsh Employment

<p><b> Application Support Analyst </b></p><p><b> Location: </b> Gerrards Cross <br /><b>Salary:</b> £32-37K plus excellent benefits package </p><p> Our client empowers healthcare professionals to improve<b> patient care</b> by developing innovative, cost-effective, and tailored database systems. This is an excellent opportunity to join a collaborative and mission-driven team dedicated to improving patient outcomes through data-led solutions  click apply for full job details<img src="https://www.jobg8.com/Tracking.aspx?Z3TFjo9onGnBvbfnrqZIb6CEq6aYZUafk" width="0" height="0" />

Qatar Airways

<div><div><div><div><div><div><div><div>Job title
</div><div>Digital Support Analyst
</div></div><div><div>Ref #
</div><div>227620
</div></div><div><div>Location
</div><div>Qatar - Doha
</div></div><div><div>Job family
</div><div>Cargo &amp; Airport Operations
</div></div><div><div><ul><li>Closing date: 10-Nov-2025</li></ul><br>
</div></div></div></div></div><div><div><div><div><div><p>The air cargo industry is in an accelerated phase of change and transformation. From digitalizing the end-to-end value chain, to fortifying a true e-commerce experience, to the launch of digital freight marketplaces, and much more. As the world&rsquo;s largest global air cargo carrier, Qatar Airways Cargo is leading this change.</p><p>
To support our vision, we are looking for talents &ndash; the bold, the imaginative and the change-maker. All of who will support Qatar Airways Cargo&rsquo;s position as a true leader in the air freight industry. If you want to make an impact, to grow your experience and to challenge your comfort zone, then join us at Qatar Airways Cargo and be part of our passionate team.</p><p>
As the business expands, we are pleased to announce an incredibly exciting opportunity to be part of Qatar Airways Cargo&rsquo;s Customer Experience Team in Doha as a Digital Support Analyst</p><p>
Join the QR Cargo family and leave a mark as part of the Customer Experience Team.</p><p><b>
About the role</b></p><p>
In this role, you will serve as a key escalation point for resolving complex system-related queries and issues. In addition to managing customer interactions and system configurations, this role oversees the delivery of high-quality customer service, mentor&rsquo;s junior analysts, and drives continuous improvement initiatives. The Senior Analyst also ensures operational efficiency through enhanced tracking, reporting, and proactive problem resolution.</p><p><b>
As part of your daily responsibilities, you will also:</b></p><ul><li>
Handle escalated or complex customer incidents and provide advanced troubleshooting support.</li><li>
Conduct root cause analysis for recurring issues and recommend long-term solutions.</li><li>
Prepare detailed reports for high-impact incidents and share insights with stakeholders.</li><li>
Lead the resolution of escalated shipment discrepancies or critical delays.</li><li>
Ensure seamless coordination across teams to resolve time-sensitive customer issues.</li><li>
Handle priority escalations and ensure a resolution plan is in place to maintain customer satisfaction.</li><li>
Identify opportunities to preempt customer issues by analyzing historical trends and feedback.</li><li>
Perform more complex system configurations, such as workflow automation or integration setup with other tools.</li><li>
Collaborate with L2/L3 teams and stakeholders to propose and implement system improvements.</li><li>
Lead the testing of new system features, updates, or configurations to validate functionality and customer impact.</li><li>
Provide mentorship, training, and support to junior team members to enhance their skills and efficiency.</li><li>
Act as a subject matter expert (SME) for the team, ensuring knowledge is shared across the department.</li><li>
Monitor and ensure all escalations are resolved within SLA by L2/L3 teams.</li><li>
Monitor and report on team performance metrics, identifying gaps and improvement opportunities.</li><li>
Lead efforts to identify and address recurring incidents or service bottlenecks through data analysis.</li><li>
Create detailed reports on operational performance, SLA compliance, and customer satisfaction for senior leadership.</li></ul><p><b>
Be part of an extraordinary story</b></p><p>
Your skills. Your imagination. Your ambition. At Qatar Airways, there are no boundaries to your potential and the impact you can make. You&rsquo;ll find infinite opportunities to grow and work on the biggest, most rewarding challenges that will build your skills and experience. You have the chance to be a part of our future, and build the life you want while being part of an international community and a world class airline.</p><p>
Our best is here and still to come. To us, impossible is only a challenge. Join us as we dare to achieve what&rsquo;s never been done before.</p><p>
Together, everything is possible.</p>
</div></div></div></div></div><div><div><div><h3 class="jobSectionHeader"><b>Qualifications
</b></h3></div></div><div><div><div><div><p><b>About You</b></p><ul><li>
Bachelor&rsquo;s Degree or Equivalent with Minimum 3 years of job-related experience</li><li>
Logistic experience in operation &amp; system support.</li><li>
Excellent command of English language</li><li>
Through knowledge of cargo reservation/ acceptance / handling processes</li><li>
EDI Automation system and troubleshooting abilities.</li><li>
Ability to conduct application trainings.</li><li>
IATA/TACT Regulations</li></ul><p><b>
About Qatar Airways Group</b></p><p>
Our story started with four aircraft. Today, we deliver excellence across 12 different businesses coming together as one. We&rsquo;ve grown fast, broken records and set trends that others follow. We don&rsquo;t slow down by the fear of failure. Instead, we dare to achieve what&rsquo;s never been done before.</p><p>
So, whether you&rsquo;re creating a unique experience for our customers or innovating behind the scenes, every person contributes to our proud story. A story of spectacular growth and determination. Now is the time to bring your best ideas and passion to a place where your ambition will know no boundaries, and be part of a truly global community.</p><p><b>
How to apply</b></p><p>
If you&rsquo;re ready to join a progressive team and have a challenging and rewarding career, then apply now by uploading your CV and completing our quick application form.</p><br>
</div></div><div></div><div><div><br>
<div><b>About Qatar Airways Group
</b></div><br>
Our story started with four aircraft. Today, we deliver excellence across 12 different businesses coming together as one. We&rsquo;ve grown fast, broken records and set trends that others follow. We don&rsquo;t slow down by the fear of failure. Instead, we dare to achieve what&rsquo;s never been done before.<br>
<br>
So whether you&rsquo;re creating a unique experience for our customers or innovating behind the scenes, every person contributes to our proud story. A story of spectacular growth and determination. Now is the time to bring your best ideas and passion to a place where your ambition will know no boundaries, and be part of a truly global community.<br>
</div></div><div><div>https://aa115.taleo.net/careersection/QA_External_CS/jobapply.ftl?lang=en&amp;job=227620</div></div></div></div></div></div></div></div>

Digital Support Analyst

GSSTech Group

<div><h3 class="jobSectionHeader"><b>Job Summary</b></h3><p>
The Murex FO Business Analyst will be required to be part of GM IT FO Squad responsible to provide IT services to Global Markets team. The squad is responsible for support, change request and projects pertaining to Global Markets. Key responsibilities of the role include providing level 1 / level 2 trading floor support to traders and control groups.
</p><p><b>TASKS</b></p><ul>
<li>
Support traders, middle office users on daily issues including PL / position mismatches / market data, mkt operations, etc.</li>
<li>Configure curves (rate, rate hedge, credit) and static data including securities, generators, indices, currencies, vol surface, portfolios, user groups, access rights etc., in Murex.</li>
<li>Write new pre trade rules, create / amend lookup tables / simulation views / e-tradepad strategies / Live Book views.</li>
<li>Work on Patch upgrades / version upgrades testing to reconcile any PL / Greeks issue &amp; avoid any regressions.</li>
<li>Reporting on progress on issues / showstoppers to manager and other stakeholders</li>
<li>Assist in developing business and operational processes and to participate in developing system training artefacts when required</li>
</ul><p></p><p><b>
JOB KNOWLEDGE &amp; EXPERIENCE
</b></p><p></p><ul><li>Minimum 5 years of experience as Murex Front office Business Analyst
</li><li>Extensive experience in setting up and validating Interest rate curves including for ARRs.</li>
<li>Expertise in multiple asset classes (at least 2 of the following) such as IR vanilla and exotic derivatives, Equity Derivatives, Commodity Derivatives, FX Derivatives, Structured Products Credit Derivatives, FIMM (Fixed Income, / Money Market).</li>
<li>Expertise in terms of pricing, valuation, risk management and sensitivities including for exotic products.
</li><li>Strong exposure to FO Modules of Murex - E-Tradepad, Simulation, Livebook, RTPM, Pre-Trade Workflow, Market Data, Dynamic Tables, P&amp;L Notepad, FDI Templates, Blotters, Risk Matrices etc.
</li><li>Experience in implementation and supporting Murex v3.1 with regards to front office capabilities
</li><li>Excellent knowledge of Capital Markets products and processes, front to back.</li>
<li>Experience on implementation of both linear and non-linear products in Murex</li>
<li>Strong analytical and problem-solving skills accompanied with excellent communication</li>
</ul><p>
</p><h3 class="jobSectionHeader"><b>Qualifications &amp; Skills</b></h3><ul>
<li>The candidate should possess either a postgraduate degree or qualification in Information Systems / Engineering / Business Administration.</li>
<li>The candidate should carry a minimum relevant work experience in a Bank or I.T. Company for a minimum of 5-7 years.</li>
<li>Strong record of stakeholder management and leadership skills</li>
<li>Strong understanding of the financial markets, trading, and banking solutions
</li><li>Strong knowledge of the Global Markets products and practices, front-to-end: pricing, limit checks, booking, risk management, accounting generation, settlements, and confirmation generation</li>
<li>Candidate must be technically astute and have had relevant exposure and experience with bank systems and processes.</li>
<li>Strong proven track record of liaising with stakeholders for business requirements, specification documents, testing processes and other relevant information.</li>
<li>Strong numerical skills coupled with the ability to deliver well under pressure and tight deadlines.</li>
<li>Candidate must display strong verbal and written communication skills.</li></ul></div>

Murex Support Analyst

OneTrust

<div><div><h3 class="jobSectionHeader"><b>Strength in Trust</b></h3>
<p>
OneTrust's mission is to enable organizations to use data and AI responsibly. Our platform simplifies the collection of data with consent and preferences, automates the governance of data with integrated risk management across privacy, security, IT/tech, third-party, and AI risk, and activates the responsible use of data by applying and enforcing data policies across the entire data estate and lifecycle. OneTrust supports seamless collaboration between data teams and risk teams to drive rapid and trusted innovation. Recognized as a market pioneer and leader, OneTrust boasts over 300 patents and serves more than 14,000 customers globally, ranging from industry giants to small businesses.</p></div><h3 class="jobSectionHeader"><b>
The Challenge</b></h3>
<p>
We're looking for a Support Analyst to join the GCS (Global Customer Support) team. In this role, you will provide ongoing technical support, troubleshooting and propose sensible solutions for OneTrust customers. This position requires a confident individual with impressive verbal and written communication skills, advanced troubleshooting skills and an ability to operate in escalated and high-pressure situations. You will be required to develop deep comprehension of the OneTrust platform and Collaborate across OneTrust teams, including with our product teams, to troubleshoot issues, identify root causes, and provide solutions.</p>
<p><b>
Position will be located in Atlanta, GA</b></p>
<p><b>
On-Site Schedule Requirement:</b></p>
<ul>
<li>This hybrid role offers a dynamic schedule with in-office collaboration<b> (3 days/week) </b>and remote flexibility.</li>
<li>Analyst will start with a <b>Monday-Friday schedule for the first 3-6 months</b>, gaining hands-on experience and expert training.</li>
<li>Once fully ramped, analyst will transition to a<b> Monday-Friday schedule</b>, working <b>9 AM - 6 PM EST (could flex 8 AM - 5 PM or 10 AM -7 PM)</b></li>
<li>No devoted weekend shifts</li>
<li>Should expect to work <b>1-3 on-call shifts per quarter</b></li>
</ul><h3 class="jobSectionHeader"><b>Your Mission</b></h3>
<ul><li>Take support cases from the Level 2 or 3 support queue (as appropriate) and work with the customer to troubleshoot and address the issue.</li>
<li>Actively and autonomously manage a varied workload of customer support cases, keeping customers regularly updated on progress.</li>
<li>Collaborate across OneTrust, including with our product teams, to troubleshoot issues, identify root causes, and provide solutions.</li>
<li>Continue to develop and maintain deep knowledge of specific areas of the OneTrust platform (and supporting technologies) by attending office hours, completing regular release training, etc.</li>
<li>Build privacy industry expertise, including maintaining CIPP/E / CIPM certifications.</li>
<li>Contribute more broadly to the OneTrust support community, including creating knowledge articles and process improvements.</li>
<li>Work autonomously to manage your time and commitments while meeting agreed performance.</li>
</ul><h3 class="jobSectionHeader"><b>What You'll Work With</b></h3>
<p>
This is a highly technical role that will allow you to dive deep into multiple domains, including integrations, infrastructure, and security. Ideal candidates will bring a mix of experience in the following areas&mdash;or demonstrate the ability to learn quickly:</p>
<h4 class="jobSectionHeader"><b>
Integrations &amp; APIs</b></h4>
<ul><li>Working with RESTful/SOAP APIs, JSON/XML payloads, and tools like Postman</li>
<li>Knowledge of Apache Kafka, Freemarker templates, and OOP concepts</li>
<li>Knowledge of OAuth 2.0, PGP encryption, and secure file transfer protocols (SFTP/FTP)</li>
<li>Exposure to middleware or integration platforms</li>
</ul><h4 class="jobSectionHeader"><b>Infrastructure &amp; Data Discovery</b></h4>
<ul><li>Hands-on experience with Kubernetes, Docker, and container orchestration tools</li>
<li>Working knowledge of Linux CLI, networking, and basic cloud infrastructure (AWS, Azure, GCP)</li>
<li>Knowledge of relational databases (e.g., MySQL)</li>
</ul><h4 class="jobSectionHeader"><b>Email &amp; Communication Systems</b></h4>
<ul><li>Knowledge of SMTP, Microsoft Exchange, SendGrid, and dynamic email templating (HTML/variables)</li>
</ul><h4 class="jobSectionHeader"><b>Access Management &amp; Security</b></h4>
<ul><li>Experience with Single Sign-On (SSO) and SAML assertions</li>
<li>Comprehension of SCIM provisioning, identity federation, and user/group management models</li>
</ul><h3 class="jobSectionHeader"><b>You Are</b></h3>
<ul><li>Exemplary with your oral and written communication skills.</li>
<li>Willingness to learn and quick to pick up new skills.</li>
<li>Able to work individually while still contributing to a team.</li>
<li>You are a hardworking and established individual focused on providing a great customer experience while building rapport.</li>
<li>You're a self-directed worker who can solve complex customer problems in a creative manner.</li>
<li>Excited to find creative solutions to complex customer problems.</li>
<li>Able to manage and prioritize a varied workload while meeting SLAs and deadlines.</li>
<li>Focused on quality and attention to detail.</li>
<li>Devoted to providing a great experience and able to build a rapport with customers.</li>
</ul><h3 class="jobSectionHeader"><b>Your Experience Includes</b></h3>
<ul><li>Degree, higher education qualification or 2-4 years' work experience in a similar role</li>
<li>Either demonstrated experience working with the OneTrust Privacy platform, or relevant technical skills e.g. web/mobile development stack (HTML, CSS, Javascript, React), APIs/integrations</li>
<li>Ability to learn rapidly, and master the OneTrust Privacy platform</li>
<li>Complex analytical problem-solving skills</li>
<li>Continuous improvement mindset and ability to contribute to process improvement.</li>
<li>Highly developed written and verbal communication skills, with ability to successfully communicate complex information in accessible language via phone, video and e-mail</li>
<li>Ability to work with and troubleshoot complex, web-based software suites</li>
<li>Working knowledge of development processes, different operating systems, browsers, and programming languages.</li>
<li>Flexible attitude and willingness to work alternative shift patterns e.g. late shifts, weekends to support coverage, new releases</li>
</ul><h3 class="jobSectionHeader"><b>Extra Awesome</b></h3>
<ul><li>Privacy industry experience, or CIPP/E / CIPM certified</li>
<li>Language skills (French, German, Spanish, Portuguese)</li>
<li>Familiarity with IAB TCF 2.0 framework</li>
<li>Familiarity of privacy, ethics, security, compliance, or sustainability concepts or industry trends</li>
<li>Working knowledge of containerization, orchestration, and related infrastructures such as Docker, Kubernetes, OpenShift.</li>
<li>Basic Knowledge of relational databases such as MySQL</li>
<li>Knowledge of public cloud infrastructure such as AWS, Azure and Google Cloud (AKS, EKS, GKE, Drivers, Storage, VPN, Subnets).</li>
<li>Linux and Windows Administration skills</li>
<li>Experience with HTML, CSS, Javascript</li>
</ul><h3 class="jobSectionHeader"><b>Equal Employment Opportunity (EEO) Statement</b></h3>
<p>
Our company does not discriminate in employment on the basis of race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, military service, or other non-merit factor.</p><div><h3 class="jobSectionHeader"><b>
Where we Work</b></h3>
<p>
We are embracing an office first culture, encouraging three days a week in office for most roles, with meaningful opportunities to collaborate and celebrate in person.</p>
<p>
Each role may have specific requirements or flexibility depending on the scope of the position, so we encourage you to verify this with your recruiter during your first interview.</p>
<h3 class="jobSectionHeader"><b>
Benefits</b></h3>
<p>
As an employee at OneTrust, you will be part of the OneTeam. That means you'll receive support physically, mentally, and emotionally so that you can do your best work both in and out of the office. This includes comprehensive healthcare coverage, flexible PTO, equity RSUs, annual performance bonus opportunities, retirement account support, 14+ weeks of paid parental leave, career development opportunities, company-paid privacy certification exam fees, and much more. Specific benefits differ by country. For more information, talk to your recruiter or visit onetrust.com/careers.</p>
<h3 class="jobSectionHeader"><b>
Resources</b></h3>
<p>
Check out the following to learn more about OneTrust and its people:</p>
<ul>
<li>OneTrust Careers on YouTube</li>
<li>@LifeatOneTrust on Instagram</li>
</ul><h3 class="jobSectionHeader"><b>Your Data</b></h3>
<p>
You have the right to have your personal data updated or removed. You also have the right to have a copy of the information OneTrust holds about you. Further details about these rights are available on the website in our Privacy Overview<b>. </b>You can change your mind at any time and have your personal data removed from our database. In order to do this you must contact us and let us know you wish to be removed. The request should be made on the Data Subject Request Form.</p>
<p>
Recruitment fraud warning: OneTrust is aware of scams involving false offers of employment with our company. The fraudulent jobs, interviews and job offers use fake websites, email addresses, group chat and text messages. Be aware that we never ask candidates for personal information, IDs or bank information during the interview process. We do not interview prospective candidates via instant message or group chat, and do not require candidates to purchase products or services, or process payments on our behalf as a condition of any employment offer. Please note that any legitimate interview availability requests will come directly from a OneTrust recruiter with an &quot;@onetrust.com&quot; email address. You may also receive legitimate emails from &quot;@us.greenhouse-mail.io&quot;. Recruiters will only reach out to candidates who have applied for a role through our ATS (Greenhouse) or prospects via LinkedIn InMail. Job offers will come from a recruiter and may have a &quot;@docusign.net&quot; email address. For more information or if you have been targeted please reach out to askrecruiting@onetrust.com.</p>
<h3 class="jobSectionHeader"><b>
Our Commitment to You</b></h3>
<p>
When you join OneTrust you are stepping onto a launching pad &mdash; the countdown has begun. The destination? A career without boundaries working alongside a diverse and inclusive crew who is passionate about doing meaningful work. As a pioneer, your voice and expertise will help chart the direction of an entirely new category. Our commitment to putting people first starts with you. Your growth is part of the mission. Our goal is to give you the power to embark on the next phase of your uniquely, unique career.</p>
<p>
OneTrust provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by local laws.</p></div></div>

Support Analyst - Core

Argus Media

<div><p><i>Argus is where smart people belong and where they can grow. We answer the challenge of illuminating markets and shaping new futures.</i></p><p><b>
What we&rsquo;re looking for</b></p><p>
Argus is a fast-growing global B2B media company providing essential information on commodity markets. As a business, we continue to grow and evolve, adding new markets, new services, new delivery options and improved analytical tools. Technology is central to everything we do and as such we have invested heavily in our in-house development teams who deliver industry leading, web-based solutions. The development teams use some of the latest web technologies working on Greenfield projects and applying modern development practices. All projects are run using Agile practices.</p><p>
Working as part of the Argus technology department in our Houston office, the Application Support Analyst will be an important interface between the UK based engineering teams, product management and customer-facing teams. You will be responsible for triaging incoming support requests, provide prompt responses, analysing the solution options and define a clear route to resolution.</p><p><b>
What will you be doing</b></p><br>
<ul>
<li>
Maintain a thorough working knowledge of our applications and support tools.</li>
</ul><ul><li>Manage and prioritize of support issues via Jira, Smartsheet and or other suitable tooling.</li>
</ul><ul><li>Investigate, reproduce and analyse reported internal and customer queries.</li>
</ul><ul><li>Support internal teams and customers through to resolution.</li>
</ul><ul><li>Effectively communicate with internal teams and customers on resolution status and progression.</li>
</ul><ul><li>Manage access to admin and support tools.</li>
</ul><ul><li>Maintain application specific configuration and changes.</li>
</ul><ul><li>Manage the daily web scraping process, and the day-to-day operation of the data pipeline.</li>
</ul><ul><li>Help to identify data anomalies as part of the QA process.</li>
</ul><ul><li>Facilitate regular exchange reporting and data cleansing processes.</li>
</ul><ul><li>Maintain documentation as required in Confluence and SharePoint.</li>
</ul><ul><li>Liaise with other Application Support staff to share knowledge and cover workloads.</li>
</ul><p><b>
Skills and Experience</b></p><ul>
<li>
Good problem solving and investigating skills.</li>
</ul><ul><li>A customer service mindset.</li>
</ul><ul><li>Experience of managing support tickets, communicating status updates and problems clearly, and prioritising workload.</li>
</ul><ul><li>Experience of business-critical applications with short turn arounds and high priorities.</li>
</ul><ul><li>Able to explain technical issues to both technical and non-technical people.</li>
</ul><p>
Desirable</p><ul>
<li>
Experience of working in an agile software development environment.</li>
</ul><ul><li>Experience of JIRA &amp; Confluence.</li>
</ul><ul><li>Good excel and basic SQL knowledge.</li>
</ul><ul><li>Experience working in a high availability / critical application support role.</li>
</ul><p><b>
Attributes
</b></p><ul><li>Self-motivated, confident and results driven individual
</li><li>Highly organised to manage own workload and efficiently meet targets
</li><li>Courteous, friendly, and positive
</li></ul><p><b>What&rsquo;s in it for you</b></p><p>
Our rapidly growing, award-winning business offers a dynamic environment for talented, entrepreneurial professionals to achieve results and grow their careers. Argus recognizes and rewards successful performance and as an Investor in People, we promote professional development and retain a high-performing team committed to building our success.
</p><ul><li>Competitive salary</li>
<li>Hybrid Working Policy (3 days in Mumbai office/ 2 days WFH once fully inducted)</li>
<li>Group healthcare scheme</li>
<li>18 days annual leave</li>
<li>8 days of casual leave</li>
<li>Extensive internal and external training</li>
</ul><p><b>
Hours</b></p><p>
This is a full-time position operating under a hybrid model, with three days in the office and two days working remotely. Office hours are Monday through Friday from 09:00 to 18:00, with a one-hour lunch break.</p></div>

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