support analyst

Georgia Department of Corrections

<div><div><div><div><div><b>JOB CODE</b></div> <div><b>TITLE</b></div> <div><b>POSITION #</b></div> <div><b>POSITION</b></div> <div><b>POSTING</b><br>
<b>BEGIN</b></div> <div><b>POSTING</b><br>
<b>END</b></div>
</div><br>
</div><div><div><div>GSP130</div> <div>Busi Support Analyst 1</div> <div>00112150</div> <div>Unclassified</div> <div>12/31/2025</div> <div>01/10/2026</div>
</div><br>
</div></div><div><div><div><div><b>Jobcode:</b></div> <div>GSP130</div>
</div><br>
<div><div><b>Jobtitle:</b></div> <div>Busi Support Analyst 1</div>
</div><br>
<div><div><b>Job Category:</b></div> <div>Administration</div>
</div><br>
<div><div><b>Entry Salary:</b></div> <div>$41,569.83</div>
</div><br>
<div><div><b>Pay Grade Max:</b></div> <div>$67,287.20</div>
</div><br>
<div><div><b>Minimum
</b><br>
<b>Qualification:</b></div> <div>Associate degree in business or related field from an
<br>
accredited college or university and one (1) year of
<br>
experience related to area of assignment.</div>
</div><br>
<div><div><b>Preferred
</b><br>
<b>Qualification:</b></div>
</div><br>
<div></div><div><div><b>Note:</b></div> <div>An equivalent combination of knowledge, education, job or intern experience, training, or certifications that provides the necessary knowledge and skills to successfully perform the job at the level listed may be substituted year-over-year.</div>
</div><br>
</div></div><div><div><div><div><b>Location Name:</b></div> <div>Washington State Prison
</div></div><br>
<div><div><b>Address1:</b></div> <div>13262 Highway 24, East
</div></div><br>
<div><div><b>Address2:</b></div> <div>P.O. Box 206
</div></div><br>
<div><div><b>City:</b></div> <div>Davisboro </div><div><b>Zipcode:</b></div> <div>31018
</div></div><br>
<div><div><b>County:</b></div> <div>WASHINGTON COUNTY<br>
</div></div><br>
</div></div><br>
<div><div><div><div><b>Contact Name:</b></div> <div>Shanbreka Jordan
</div></div><br>
<div><div><b>Contact Phone#:</b></div> <div>478-348-2208
</div></div><br>
<div><div><b>Contact Email ID:</b></div> <div>shanbrekajordan@gdc.ga.gov
</div></div><br>
<div><div><b>Comments:</b></div> <div>This position is for an ACA Coordinator</div></div></div></div></div><p></p>

Busi Support Analyst 1

Las Palmas Del Sol Healthcare

<p></p><div><h5 class="jobSectionHeader"><b>Introduction</b></h5><p>
Do you want to join an organization that invests in you as a(an) EHR Support Analyst? At Las Palmas Medical Center, you come first. HCA Healthcare has committed up to $300 million in programs to support our incredible team members over the course of three years.</p><h5 class="jobSectionHeader"><b>
Benefits</b></h5><p>
Las Palmas Medical Center offers a total rewards package that supports the health, life, career and retirement of our colleagues. The available plans and programs include:</p><ul><li>
Comprehensive medical coverage that covers many common services at no cost or for a low copay. Plans include prescription drug and behavioral health coverage as well as free telemedicine services and free AirMed medical transportation.</li><li>
Additional options for dental and vision benefits, life and disability coverage, flexible spending accounts, supplemental health protection plans (accident, critical illness, hospital indemnity), auto and home insurance, identity theft protection, legal counseling, long-term care coverage, moving assistance, pet insurance and more.</li><li>
Free counseling services and resources for emotional, physical and financial wellbeing<br>
</li><li>
401(k) Plan with a 100% match on 3% to 9% of pay (based on years of service)<br>
</li><li>
Employee Stock Purchase Plan with 10% off HCA Healthcare stock<br>
</li><li>
Family support through fertility and family building benefits with Progyny and adoption assistance.<br>
</li><li>
Referral services for child, elder and pet care, home and auto repair, event planning and more<br>
</li><li>
Consumer discounts through Abenity and Consumer Discounts<br>
</li><li>
Retirement readiness, rollover assistance services and preferred banking partnerships<br>
</li><li>
Education assistance (tuition, student loan, certification support, dependent scholarships)<br>
</li><li>
Colleague recognition program<br>
</li><li>
Time Away From Work Program (paid time off, paid family leave, long- and short-term disability coverage and leaves of absence)<br>
</li><li>
Employee Health Assistance Fund that offers free employee-only coverage to full-time and part-time colleagues based on income.</li></ul><p>
Learn more about Employee Benefits</p><p><b><i>
Note: Eligibility for benefits may vary by location.</i></b></p><p><br>
You contribute to our success. Every role has an impact on our patients&rsquo; lives and you have the opportunity to make a difference. We are looking for a dedicated EHR Support Analyst like you to be a part of our team.</p><h5 class="jobSectionHeader"><b>
Job Summary and Qualifications</b></h5><p></p><p>
The EHR Support Analyst serves as a key onsite clinical IT resource for facility implementation and support of a limited set of clinical applications. Primary responsibilities include assisting with facilitation of the facility's core clinical systems team on clinical IT activities, second level support as a local clinical subject matter expert on a limited set of applications to resolve incidents or fulfill requests received from the division Service Desk or other division or facility service resources, and participation in new module/application testing and implementation for the facility. The EHR Support Analyst works under the guidance of the IT&amp;S Director at the facility or a member of the EHR Support Team to perform their duties. This individual facilitates and manages maintenance of facility-specific dictionaries and provides input to division policies and procedures, training, and best practices for use within the facility. This individual works with the EHR Support Team and facility core team members to deliver hands-on training as needed, and to implement division standardization, utilization, integration and optimization plans for clinical applications. A EHR Support Analyst may be dedicated to a specific facility or may operate across a geographic zone and serve multiple facilities.</p><p><b>
KNOWLEDGE, SKILLS &amp; ABILITIES:</b></p><p>
Required:</p><p></p><ul><li>
Understanding of clinical operations and processes</li><li>
Understands pertinent JCAHO, MQSA, HIPAA, and ACR guidelines</li><li>
Demonstrated ability to establish and build strong relationships across a broad range of personality types</li><li>
Demonstrated ability to communicate effectively with clinical and information technology personnel verbally and in writing</li><li>
Demonstrated customer orientation</li><li>
Excellent leadership and teaching abilities</li><li>
Demonstrated advanced computer skills</li><li>
Must be able to drive to assigned sites to complete work</li></ul><p></p><p>
Preferred:</p><p></p><ul><li>
Proficiency in various programming and clinical application reporting tools</li><li>
Customer service orientation and/or training</li><li>
Bachelors Degree</li></ul><p><b>
ITG</b> transforms healthcare and givespeople <b>healthier tomorrows</b>. We deliver information technology strategy, support,and solutions. ITG improve and enhance patient care and business operations. We deliver services atadministrative locations, data centers, and hospitals. The facilities we support are located in 20+ statesand the United Kingdom. Our team works to <b>move healthcare forward</b>. We do this byseeking, embracing, developing, and delivering technology for patient care.</p><p>
HCA Healthcare has been recognized as one of the World's Most Ethical Companies&reg; by the Ethisphere Institute more than ten times. In recent years, HCA Healthcare spent an estimated $3.7 billion in cost for thedelivery of charitable care, uninsured discounts, and other uncompensated expenses.</p><p></p><p><br>
&quot;Good people beget good people.&quot;- Dr. Thomas Frist, Sr.<br>
HCA Healthcare Co-Founder</p>
<p>We are a family 270,000 dedicated professionals! Our Talent Acquisition team is reviewing applications for our EHR Support Analyst opening. Qualified candidates will be contacted for interviews. <b>Submit your resume today to join our community of caring!</b></p><p><i>
We are an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.</i></p></div>

EHR Support Analyst

Extensible IT Solutions

<div><h1 class="jobSectionHeader"><b>Production Support Analyst
</b></h1><h2 class="jobSectionHeader"><b>Position Summary
</b></h2><h2 class="jobSectionHeader">The Production Support Analyst (India) is a technically focused front-line analyst who triages, reproduces, and troubleshoots client-reported issues across Hexure SaaS products (e.g., FireLight, IXN). The role emphasizes rigorous investigation in lower environments, code-reading proficiency in C# (without coding), and high-quality escalations to US counterparts for production-related actions.<br>
</h2><p></p><p><b>About Hexure India:<br>
</b></p><p></p><p>Headquartered in the city of Jaipur, Rajasthan, we are a team of highly motivated and committed individuals with years of expertise, developing and delivering innovative sales automation solutions for the insurance and financial services industries. We work collectively with our US-based company to develop software solutions that are intuitive, easy to use, and compliant. Together as a team, we strive to provide our insurance carrier and distributor clients best-in-class sales solutions that transform business processes and empower sales across all insurance, retirement and investment products. We encourage creativity and innovation, champion teamwork and are committed to being the best at what we do &ndash; and always have our customers best interest in mind.<br>
</p><p></p><p><b>Employment Benefits Package Includes:<br>
</b></p><p></p><ul><li>100% employer paid medical insurance for family, 100 % employer paid accidental insurance.
</li></ul><ul><li>100% employer paid term insurance.
</li></ul><ul><li>Pre-tax savings programs and retirement planning programs.
</li></ul><ul><li>Parking, Team Building Activities, Employee Appreciation Events.
</li></ul><ul><li>Hybrid work schedule.
</li></ul><ul><li>Twenty days annual paid time off/sick time on an accrual basis, Maternity Leave, Paternity Leave and Bereavement Leave.
</li>Casual work environment with 5-day week.<br>
<li>
</li></ul><p></p><h2 class="jobSectionHeader"><b>Collaboration &amp; Access Context (India):
</b></h2><h2 class="jobSectionHeader">India Production Support team members operate without direct access to the US production environment. They perform investigation and reproduction in lower environments (e.g., DEV/QA/UAT), prepare complete technical escalations, and partner with the US Production Support and Engineering teams for production log retrieval, configuration changes, and deployments.
</h2><h2 class="jobSectionHeader"><b>Support Window &amp; Shifts:
</b></h2><h2 class="jobSectionHeader">Hexure offers live client support from 8:00am to 8:00pm EST. India team members work schedules aligned to India Standard Time (IST) with planned overlap to the US support window for effective collaboration and handoffs.
</h2><h2 class="jobSectionHeader"><b>Deliverables &amp; Performance Measures:
</b></h2><h2 class="jobSectionHeader">&bull; Acknowledge, triage, and resolve cases in Jira Service Management within SLAs; communicate status and next steps clearly to clients and internal stakeholders.
</h2><h2 class="jobSectionHeader">&bull; Reproduce issues in non-production environments; analyze logs/payloads, API calls (REST/SOAP), and transmission artifacts (SFTP/HTTP).
</h2><h2 class="jobSectionHeader">&bull; Read and interpret C# to understand probable root cause paths; document findings and recommended workarounds or fixes for review.
</h2><h2 class="jobSectionHeader">&bull; Prepare complete escalations to US Production Support/Tier 2&ndash;3, including repro steps, environment details, payloads, logs, and certificate/endpoint information.
</h2><h2 class="jobSectionHeader">&bull; Contribute at least one knowledge article per month; update runbooks and troubleshooting workflows.
</h2><h2 class="jobSectionHeader"><b>What will make you successful:
</b></h2><p>&bull; Perform first-contact investigation and confirm environment/permissions; maintain ticket hygiene and correct categorization/prioritization.
</p><p>&bull; Execute standard runbooks for account provisioning, connectivity checks, and configuration questions across FireLight and IXN.
</p><p>&bull; Participate in joint troubleshooting sessions with US teams; ensure timely and structured handoffs across time zones.
</p><p>&bull; Identify incident patterns; suggest preventive actions and documentation/process improvements.
</p><p>&bull; Support regression/validation in lower environments ahead of releases; update KB with known issues and resolutions.
</p><h2 class="jobSectionHeader"><b>Qualifications:
</b></h2><h2 class="jobSectionHeader">&bull; 0 to 2+ years in application/SaaS support or integration support.
</h2><h2 class="jobSectionHeader">&bull; Hands-on exposure to transmission protocols (SFTP, HTTP), APIs/Web Services (REST/SOAP), and certificates.
</h2><h2 class="jobSectionHeader">&bull; Ability to read C# and navigate IDEs to trace execution paths; familiarity with ACORD XML structures is a plus.
</h2><h2 class="jobSectionHeader">&bull; Proficiency with Jira Service Management and documentation platforms (Confluence/SharePoint).
</h2><h2 class="jobSectionHeader">&bull; Strong communication skills and experience collaborating across geographies and time zones.
</h2><p>&bull; Jira Service Management; Confluence/SharePoint for documentation.
</p><p>&bull; IDE (read-only diagnostics), Postman/REST clients, SFTP/FTP clients, certificate management tools.
</p><p>&bull; Internal debugging utilities and log viewers.<br>
</p><p></p><p><b>Core Values:<br>
</b></p><p></p><ul><li><b>Courage </b>: At Hexure we bravely tackle challenging tasks by speaking up and taking the first step. We are looking for candidates who are not afraid to take on new tasks and ask for help when needed.
</li></ul><ul><li><b>Accountable: </b>We take ownership of our impact on colleagues, customers and community. We are looking for candidates who understand the impact of their words, work, and actions, striving to ensure that goals and objectives are met with integrity, while leveraging their influence to enhance the lives of colleagues and customers.
</li></ul><ul><li><b>Resilient </b>: We swiftly recover from setbacks by maintaining a solution-oriented mindset, staying focused and continuously seeking improvement. We are searching for candidates who exhibit strong resilience, showing the ability to bounce back quickly from adversity, embrace challenges with a positive attitude, and consistently drive towards overcoming obstacles.
</li></ul><ul><li><b>Inquisitive </b>: At Hexure we seek innovative solutions and constantly challenge the status quo. We are seeking candidates who demonstrate natural curiosity, actively ask questions, pursue new knowledge, and eagerly explore uncharted territories to drive innovation.
</li></ul><ul><li><b>Nimble: </b>We are flexible and adaptable. We are seeking candidates who can quickly adjust to changing circumstances, embrace new challenges with ease, and effectively navigate dynamic environments.
</li></ul><ul><li><b>Growth: </b>At Hexure we commit to nurturing the growth and development of our employees, business and communities. We are seeking candidates who will match our enthusiasm for continued growth.<br>
</li></ul><p></p><h2 class="jobSectionHeader"><b>Where We See This Role Going:
</b></h2><ul><li>&middot; Senior Production Support Analyst
</li>&middot; Tier 2 Production Support Analyst<br>
<li>
</li></ul><p></p><p><b>Expected hours of Work:
</b></p><p>This is a full-time position with regular office hours Monday through Friday.<br>
</p><p></p><p>This job description in no way states or implies that these are the only duties to be performed by the employee incumbent in this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties as requested.
</p><p>A review of this position has excluded the marginal functions of the position that are incidental to the performance of fundamental job duties. All duties and responsibilities are essential job functions and requirements and are subject to possible modification to reasonably accommodate individuals with disabilities. To perform this job successfully, the employee must possess the skills, aptitudes and abilities to perform each duty proficiently. The requirements listed in this document are the minimum levels of knowledge, skills or abilities.
</p><p>This document does not create an employment contract, implied or otherwise, other than an &quot;at will&quot; relationship.</p></div><p></p>

Production Support Analyst

Onit India

<div>
 <strong>
  About Onit
  <br/>
  <br/>
 </strong>
 We're redefining the future of legal operations through the power of AI. Our cutting-edge platform streamlines enterprise legal management, matter management, spend management and contract lifecycle processes, transforming manual workflows into intelligent, automated solutions.
 <br/>
 <br/>
 We&rsquo;re a team of innovators using
 <strong>
  AI at the core
 </strong>
 to help legal departments become faster, smarter, and more strategic. As we continue to grow and expand the capabilities of our new AI-centric platform, we&rsquo;re looking for bold thinkers and builders who are excited to shape the next chapter of legal tech.
 <br/>
 <br/>
 If you're energized by meaningful work, love solving complex problems, and want to help modernize how legal teams operate, we&rsquo;d love to meet you.
 <br/>
 <br/>
 <strong>
  Position Summary
  <br/>
  <br/>
 </strong>
 Onit is growing and we are in need of an experienced Software Support Analyst I. The role provides world-class technical support via phone, email and online, for clients utilizing Onit&rsquo;s suite of products. We are seeking someone who enjoys solving problems for other people, has a strong technical background (we will provide training on our products and services) and can explain complex ideas and concepts in a clear, simple manner.
 <br/>
 <br/>
 <strong>
  Key Responsibilities
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Supporting the effort to ensure the highest levels of client satisfaction with our products and services, the Software Support Analyst will have the following responsibilities and duties:
  </li>
  <li>
   Provide front-line and ongoing technical support for Onit&rsquo;s products and solutions
  </li>
  <li>
   Develop and maintain expert knowledge on Onit&rsquo;s product suite
  </li>
  <li>
   Educate users on all functions and features of our product line
  </li>
  <li>
   Provide feedback and suggestions on product features, product performance, alternative solutions and market trends
  </li>
  <li>
   Work in a fast paced and dynamic environment, with minimal oversight and direction
  </li>
  <li>
   Own projects end-to-end, from idea to completion
  </li>
  <li>
   Participate effectively as an individual and team contributor within a multifaceted technology environment
  </li>
  <li>
   Support delivery and implementation services as necessary
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Required Skills
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   1-2 years of related technical support or software implementation experience (SaaS software preferred)
  </li>
  <li>
   Demonstrated ability to quickly understand business requirements and expectations
  </li>
  <li>
   General understanding of programming fundamentals
  </li>
  <li>
   Excellent verbal and written communication skills
  </li>
  <li>
   Detail-oriented with strong organizational skills
  </li>
  <li>
   Excellent Microsoft Office Suite and general documentation proficiency
  </li>
  <li>
   Ability to multi-task and prioritize across several projects simultaneously
  </li>
  <li>
   Prior experience working on integrations is a plus
  </li>
  <li>
   Prior experience working on Business Process automation/management tools is a plus
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Benefits &amp; Perks That Support You
  <br/>
  <br/>
 </strong>
 Onit offers a comprehensive total rewards package designed to support the whole employee at work and beyond:
 <br/>
 <br/>
 Health Coverage: Employee and immediate family members.
 <br/>
 <br/>
 Time Away: Flexible paid time off and 10 company paid holidays annually.
 <br/>
 <br/>
 Family Support:
 <em>
  <strong>
   Exceptional paid leave for birth parents, non-birth parents, and caregivers. Onit also offers surrogacy and adoption reimbursement.
   <br/>
   <br/>
  </strong>
 </em>
 Income Protection:
 <strong>
  <em>
   100% employer-paid life and disability insurance.
   <br/>
   <br/>
  </em>
 </strong>
 Additional Coverage Options: Voluntary benefits including hospital indemnity, critical illness, accident,
 <strong>
  <em>
   and even pet insurance.
   <br/>
   <br/>
  </em>
 </strong>
 Tax-Advantaged Accounts:
 <em>
  <strong>
   Flexi, NPS
  </strong>
 </em>
 .
 <br/>
 <br/>
 Community Engagement: One paid volunteer day each year to give back to the community.
 <br/>
 <br/>
 <strong>
  Our Commitment to Applicants
  <br/>
  <br/>
 </strong>
 We know that not everyone will check every box in a job description. At Onit, we value diversity, inclusion, and authenticity. If you&rsquo;re excited about this role but your experience doesn&rsquo;t align perfectly with every qualification, we encourage you to apply. You may be exactly who we&rsquo;re looking for.
 <br/>
 <br/>
 <strong>
  Onit Values
  <br/>
  <br/>
 </strong>
 <strong>
  Customer First -
 </strong>
 Customer success is our success. We deliver value, listen, and act on customer needs.
 <br/>
 <br/>
 <strong>
  Purposeful Innovation -
 </strong>
 Innovation fuels our growth. We harness creativity to solve problems and lead with the intentions and expertise.
 <br/>
 <br/>
 <strong>
  Win as One -
 </strong>
 Teamwork is how we win. We are accountable, act with integrity, and communicate openly.
 <br/>
 <br/>
 <strong>
  Intentional Growth -
 </strong>
 Our people are the difference. We create an environment with compelling work, impactful contributions, and career growth.
 <br/>
 <br/>
 We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
</div>


Support Analyst I

Skilled Wound Care

<div><p><b>Job Summary:</b></p>
<p>
Our company is seeking an experienced IT Support Analyst with 2-3 years of experience in Mac, Windows, and Linux systems, as well as 2-3 years of experience with iOS and Android mobile operating systems, to join our team. The IT Support Analyst will be responsible for technical systems account creation and management, asset tracking and management, device setups and configurations (laptops, desktops, mobile devices), server monitoring, and administrative work. This position has the potential to grow into a Systems Administrator role after 2-3 years based on performance.</p>
<p><b>
Key Responsibilities:</b></p>
<ul>
<li>Create and manage technical systems accounts, including email accounts and user permissions.</li>
<li>Manage asset tracking and management processes for all hardware and software used in the organization.</li>
<li>Perform device setups and configurations for employees, including laptops, desktops, mobile devices, and peripherals.</li>
<li>Monitor servers and other technical systems for performance issues and troubleshoot problems as necessary.</li>
<li>Perform administrative work related to maintaining the technical infrastructure, including software updates and backups.</li>
<li>Monitor our security platforms, such as Threatdown and security logs, for any red flags or issues and escalate them.</li>
<li>Work with integrity and honesty to ensure protection of patient and employee data.</li>
<li>Collaborate with other IT staff to ensure system stability and security.</li>
</ul>
<p><b>Qualifications:</b></p>
<ul>
<li>2-3 years of experience with Mac, Windows, and Linux systems.</li>
<li>2-3 years of experience with iOS and Android mobile operating systems.</li>
<li>Extremely organized with a keen attention to detail.</li>
<li>2-3 years of experience with technical hardware and software.</li>
<li>2-3 years of experience managing Active Directory and other similar account management platforms.</li>
<li>2-3 years working with networking, including switches, firewalls, security gateways, and wiring.</li>
<li>Working understanding of cloud infrastructure such as AWS, GCP, Azure, or similar (no actual experience needed, but the position might evolve to work with these technologies)</li>
<li>Bachelor's degree (may be substituted with additional work experience)</li>
<li>1-3 years of experience with MDMs and other remote management platforms</li>
<li>Healthcare experience preferred.</li>
</ul>
<p><b>Physical Demands:</b></p>
<ul>
<li>Must be able to lift up to 40 pounds.</li>
<li>Must be able to work on your feet for extended periods.</li>
</ul>
<p><b>Work Environment:</b></p>
<p><b>
This position is 100% on site and will require you to commute to our office location in Playa Vista, CA every day.</b></p>
<p><b>
Other Requirements:</b></p>
<ul>
<li>Great at working with a team and communicating with multiple departments up to and including Managers.</li>
<li>Ability to think and act proactively and identify and solve complex problems.</li>
</ul>
<p><b>Benefits:</b></p>
<ul>
<li>Competitive compensation, Medical, Dental, Vision, 401K, PTO.</li>
<li>A collegial work environment built by passionate and dedicated teammates; a rapidly expanding organization with opportunities to learn, contribute and grow with the company.</li>
</ul>
<p><b>Pay:</b></p>
<ul>
<li>$27.00-32.00/hour based on experience/education.</li>
</ul>
<p>If you meet the above qualifications and are looking for an exciting career opportunity in IT, please submit your resume for consideration. To learn more information contact us today at (310) 445-5999! Or visit us at www.skilledwoundcare.com</p><br>
<p></p>
<p><b>
Great Place to Work&reg; Certified!</b></p>
<p><b>
Skilled Wound Care</b> is proud to be Certified&trade; by<b> Great Place to Work&reg;</b> for the <b>3rd</b> year in a row. The prestigious award is based entirely on what current employees say about their experience working at Skilled Wound Care. This year,<b> 95%</b> of employees said it's a great place to work &ndash; <b>39%</b> higher than the average U.S. company.</p><p><br>
Skilled Wound Care will ask all candidates to perform pre-employment confidential DiSC testing and appropriate relevant skills testing prior to hiring.</p><p><br>
(Skilled Wound Care is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age (40 or older), disability or genetic information).</p><br>
<p></p>
<p>
&quot;SWC1&quot;</p></div>

IT Support Analyst

Sanford Health

<p><b>Careers With Purpose</b><br>
<br>
<b>Sanford Health is one of the largest and fastest-growing not-for-profit health systems in the United States. We're proud to offer many development and advancement opportunities to our nearly 50,000 members of the Sanford Family who are dedicated to the work of health and healing across our broad footprint.</b><br>
<br>
<b>Facility:</b> Annex Building
<br>
<b>Location:</b> Fargo, ND
<br>
<b>Address:</b> 415 3rd Ave N, Fargo, ND 58102, USA
<br>
<b>Shift:</b> 8 Hours - Day Shifts
<br>
<b>Job Schedule:</b> Full time
<br>
<b>Weekly Hours:</b> 40.00
<br>
<b>Salary Range:</b> $26.00 - $41.50
<br>
<b>Pay Info:</b> The starting wage will depend upon relevant work experience and interview outcomes.<br>
<br>
<b>Department Details</b><br>
<br>
The Corporate Contracting team is looking for an independent worker to build, maintain, and monitor reimbursement contracts within the Epic environment. Knowledge of Epic billing and/or government reimbursement methodologies is preferred.<br>
<br>
<b>Job Summary</b><br>
<br>
Performs routine healthcare information system and application support. Utilizes analytical skills and experiences to investigate or escalate support issues. Resolves incidents and services requests. Assists in the creation and maintenance of training documentation. Incorporates appropriate presentation techniques to support and/or lead training sessions. Researches, analyzes and makes recommendations for application workflow improvements. Creates and analyzes reports created using multiple reporting mechanisms.<br>
<br>
The Applications Support Analyst gathers, analyzes, designs, develops, modifies, tests, implements, evaluates, and maintains information technologies to support business needs. Promotes and participates in a team approach. Works with other departments and outside vendors. Comfortable managing change with excellent problem solving skills. Time management and prioritization of tasks on a daily basis. Proficient verbal and written communication required. Positive attitude and excellent customer service skills are expected. Ability to communicate diplomatically across integrated teams. Good interpersonal skills. Proficiency with software such as word processing, spreadsheets, databases, and presentation software required.<br>
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Knowledge of multimedia tools, creation of training support documentation, software development, or web-based applications preferred. When applicable, basic knowledge and support of Information Technology Infrastructure Library (ITIL) philosophies is helpful. When applicable, possess knowledge in state and federal laws, rules and regulations.<br>
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<b>Qualifications</b><br>
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Bachelor's Degree required.<br>
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Area of focus in Information Technology, Healthcare, Business, or related field preferred. One year of relevant experience in application support, hardware or interface preferred.<br>
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If applicable, Information Technology (IT) certification must be obtained within six months of date of hire and within three attempts of certification testing.<br>
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<b>Benefits</b><br>
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Sanford Health offers an attractive benefits package for qualifying full-time and part-time employees. Depending on eligibility, a variety of benefits include health insurance, dental insurance, vision insurance, life insurance, a 401(k) retirement plan, work/life balance benefits, and a generous time off package to maintain a healthy home-work balance. For more information about Total Rewards, visit https://sanfordcareers.com/benefits .<br>
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Sanford is an EEO/AA Employer M/F/Disability/Vet. If you are an individual with a disability and would like to request an accommodation for help with your online application, please call 1-877-673-0854 or send an email to talent@sanfordhealth.org .<br>
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Sanford Health has a Drug Free Workplace Policy. An accepted offer will require a drug screen and pre-employment background screening as a condition of employment.<br>
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<b>Req Number:</b> R-0241878
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<b>Job Function:</b> Information Technology
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<b>Featured:</b> No</p>

Applications Support Analyst

United Al Saqer Group

Job DescriptionEstablished more than 40 years ago, the United Al Saqer Group (UASG) is one of the leading multi-sector business groups in the United Arab Emirates. The UASG owns and operates a diverse yet complementary portfolio of six UAE-based companies encompassing several key industry sectors, which includes Abu Dhabi Motors, Dalma Motors, Al Saqer Heavy Equipment, Al Saqer Property Management, Royal International Construction, and Royal Joinery.We are recruiting an Autoline Support Analyst to join our exceptional ICT Department. The role will involve the delivery of a wide range of technical solutions, working on multiple projects in parallel and being responsible for the delivery of technical tasks on those projects.Area Of ResponsibilitySystem Support &amp; TroubleshootingProvide day-to-day functional and technical support for Autoline (Keyloop/CDK) Dealer Management System users across multiple business units.Diagnose, analyze, and resolve application issues related to Sales, Service, Parts, CRM, and Accounting modules.Log, track, and resolve incidents using the company s helpdesk or escalation system.Coordinate with software vendors for unresolved or complex technical issues.User Management &amp; ConfigurationManage user access, permissions, and security roles within the Autoline system.Configure workflows, settings, and user profiles according to operational requirements.Support new module or branch setups, data migration, and configuration activities.System Maintenance &amp; UpdatesMonitor system performance and ensure application availability and reliability.Assist in software upgrades, patch management, and UAT (User Acceptance Testing).Verify system functionality post-upgrade and coordinate with internal IT teams.Training &amp; User EnablementConduct onboarding and user training sessions for new and existing employees.Develop and maintain user manuals, SOPs, and training guides.Support staff in effectively using Autoline modules to optimize productivity.Data Integrity &amp; ReportingEnsure data accuracy and consistency across all modules and departments.Generate and support operational reports and dashboards as per management requirements.Facilitate integrations between Autoline and third-party systems such as CRM, ERP, and BI tools.Process Improvement &amp; DocumentationIdentify system inefficiencies and recommend workflow or configuration improvements.Maintain documentation, change logs, and standard operating procedures.Participate in internal system audits to ensure data and IT governance compliance.Collaboration &amp; CoordinationWork closely with department heads to understand business needs and translate them into system solutions.Liaise with IT infrastructure teams on server, network, or access-related issues.Coordinate with vendors for technical support, enhancements, and new features.Job requirementsQualifications &amp; Certifications &amp; Experience (mandatory &amp; Preferred)Bachelor s degree in Information Technology, Computer Science, or related field.Minimum 5 years of experience supporting DMS systems, preferably Autoline (Keyloop/CDK Global).Strong understanding of dealership operations (Sales, Service, Parts, CRM, and Finance).Experience troubleshooting application, database, and access-related issues.Familiarity with SQL, system configuration, and reporting tools.Excellent analytical, communication, and customer service skills.Ability to work under pressure and manage multiple support requests.Technical SkillsSKILLS &amp; COMPETENCIES (Technical, Behavioral, and Soft):Autoline / Keyloop DMSSQL &amp; Data AnalysisSystem Configuration &amp; User ManagementHelpdesk &amp; Ticketing SystemsDMS Integration SupportReporting &amp; DocumentationMicrosoft Office (Advanced Excel Functions)Behavioral CompetenciesCustomer Focus   Understands user challenges and proactively resolves them.Accountability &amp; Ownership   Delivers high-quality results with minimal supervision.Agility &amp; Adaptability   Responds effectively to change and supports others through transitions.Collaboration &amp; Influence   Builds strong cross-functional relationships and resolves conflicts constructively.Result Orientation   Sets clear goals and works proactively to achieve high performance.Location: Abu Dhabi

Autoline Support Analyst

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