support analyst

UNIQZ TECHNOLOGIES

Support AnalystCompany: Uniqz TechnologiesLocation: NagercoilSalary: ₹10,000 &ndash; ₹12,000 per monthJob Type: Full-timeExperience: Freshers &amp; Experienced Candidates Can ApplyGender: Male &amp; Female Candidates PreferredJob SummaryUniqz Technologies is looking for a dedicated and customer-focused Support Analyst to join our team in Nagercoil. The ideal candidate should have strong communication skills, excellent client-handling ability, and a proactive approach to problem-solving. Freshers with good communication skills are welcome to apply.Key ResponsibilitiesHandle client queries via phone, email, and chat in a professional mannerProvide technical and non-technical support to customersUnderstand customer requirements and offer appropriate solutionsMaintain proper records of customer interactions and follow-upsCoordinate with internal teams to resolve issues efficientlyEnsure customer satisfaction and timely issue resolutionPrepare basic reports and maintain documentationRequired SkillsStrong verbal and written communication skillsGood client handling and relationship management skillsBasic knowledge of MS Office (Word, Excel, Email)Problem-solving abilityTime management and multitasking skillsPositive attitude and willingness to learnEligibility CriteriaAny Degree (Preferred)Freshers with excellent communication skills can applyPrior experience in customer support / technical support is an added advantageWhy Join Uniqz Technologies?Friendly and supportive work environmentOpportunity to learn and growSkill development and career advancementExposure to real-time client interactionJob Types: Full-time, PermanentPay: ₹10,000.00 - ₹12,000.00 per monthWork Location: In person

Support Analyst

JustinBradley

<div>
 
 
 JustinBradley&rsquo;s client, a global leader in streaming and gaming, is hiring an IT Support Analyst!
 
 
 
 Our client&rsquo;s IT Shared Services team is seeking a hands-on, customer-focused IT Support Analyst to support studio operations and ensure seamless day-to-day performance across their gaming IT environment.
 
 
 This is a dynamic, high-visibility role supporting approximately 70 Windows and Mac users in a fast-paced studio setting. The ideal candidate is self-motivated, solution-oriented, and takes full ownership of issues from intake through resolution.
 
 
 
 
 
 What You&rsquo;ll Do
 
 <ul>
 <li>
 Provide on-site IT support for Windows and Mac environments
 </li>
 <li>
 Troubleshoot desktop, Active Directory, networking, and server-related issues
 </li>
 <li>
 Support conference room technology and studio infrastructure needs
 </li>
 <li>
 Deploy and maintain workstations, patches, and security updates (SCCM/JAMF)
 </li>
 <li>
 Administer SaaS platforms (Box, Aspera, Atlassian, Zoom, PagerDuty, Trello, Okta, AWS)
 </li>
 <li>
 Manage user provisioning, identity access, and Active Directory group membership
 </li>
 <li>
 Monitor and triage support tickets (Jira Service Desk) to ensure timely resolution
 </li>
 <li>
 Onboard new hires with fully configured systems and access provisioning
 </li>
 <li>
 Document procedures and collaborate with broader enterprise technology teams
 </li>
 </ul>
 
 
 
 
 What You Bring
 
 <ul>
 <li>
 3+ years of IT support experience in a corporate environment
 </li>
 <li>
 Strong experience with Windows, Windows Server, and macOS
 </li>
 <li>
 Familiarity with SCCM, JAMF, and automated software/OS deployment
 </li>
 <li>
 SaaS administration and identity management experience
 </li>
 <li>
 Working knowledge of TCP/IP networking (LAN/WAN)
 </li>
 <li>
 Experience with Mobile Device Management (MDM)
 </li>
 <li>
 Basic scripting knowledge for task automation
 </li>
 <li>
 Service Desk experience (Jira preferred)
 </li>
 <li>
 College degree preferred
 </li>
 </ul>
 
 
 
 
 
 JustinBradley is an EO employer &ndash; Veterans/Disabled and other protected categories
 
 
</div>

IT Support Analyst

HealthTrust

<div><h5 class="jobSectionHeader">Introduction</h5>
Do you have the career opportunities as a Member Support Analyst you want with your current employer? We have an exciting opportunity for you to join HealthTrust which is part of the nation's leading provider of healthcare services, HCA Healthcare.<h5 class="jobSectionHeader">
Benefits</h5>
HealthTrust offers a total rewards package that supports the health, life, career and retirement of our colleagues. The available plans and programs include:<ul><li>
Comprehensive medical coverage that covers many common services at no cost or for a low copay. Plans include prescription drug and behavioral health coverage as well as free telemedicine services and free AirMed medical transportation.</li><li>
Additional options for dental and vision benefits, life and disability coverage, flexible spending accounts, supplemental health protection plans (accident, critical illness, hospital indemnity), auto and home insurance, identity theft protection, legal counseling, long-term care coverage, moving assistance, pet insurance and more.</li><li>
Free counseling services and resources for emotional, physical and financial wellbeing 
</li><li>
401(k) Plan with a 100% match on 3% to 9% of pay (based on years of service) 
</li><li>
Employee Stock Purchase Plan with 10% off HCA Healthcare stock 
</li><li>
Family support through fertility and family building benefits with Progyny and adoption assistance. 
</li><li>
Referral services for child, elder and pet care, home and auto repair, event planning and more 
</li><li>
Consumer discounts through Abenity and Consumer Discounts 
</li><li>
Retirement readiness, rollover assistance services and preferred banking partnerships 
</li><li>
Education assistance (tuition, student loan, certification support, dependent scholarships) 
</li><li>
Colleague recognition program 
</li><li>
Time Away From Work Program (paid time off, paid family leave, long- and short-term disability coverage and leaves of absence) 
</li><li>
Employee Health Assistance Fund that offers free employee-only coverage to full-time and part-time colleagues based on income.</li></ul>
Learn more about Employee Benefits
Note: Eligibility for benefits may vary by location. 
Our teams are a committed, caring group of colleagues. Do you want to work as a Member Support Analyst where your passion for creating positive patient interactions is valued? If you are dedicated to caring for the well-being of others, this could be your next opportunity. We want your knowledge and expertise!<h5 class="jobSectionHeader">
Job Summary and Qualifications</h5> 
The Member Support Analyst is assigned a base of accounts and provides Tier 1 technical support as well as overall HPG support for incident resolution and requests reported by their account base. Responsibilities include initial assessment, triage, research, and resolution of basic incidents and requests regarding the use of system/web applications (Member Portal, IMS, CatScan, PASS, CCM, VIRA, HOME, SMART, iCommit, and SSR).
 Key Responsibilities
The Member Support Analyst also resolves service requests related to general member inquiries, contracted pricing, letters of commitment, product quality and contract maintenance. They will interact and collaborate with users from supported hospitals, representatives from the HCA division service desks and shared service centers, vendor representatives and other HPG corporate departments while supporting HPG Membership. The Member Support Analyst is required to build strong relationships within HPG and the vendor network by working across organizational boundaries in order to resolve issues. They will be required to continually expand knowledge of current and upcoming contracts and system applications. This role is responsible for collecting information through member interaction, by accessing support systems and tools, and additional support staff (service resources) if needed. Problems beyond the scope of their ability or responsibility are resolved by engaging other service resources in a timely manner.
Duties<ul><li>
Answer calls in a service desk environment and actively works to ensure expected resolution dates and call center metrics are met.</li><li>
Addresses and resolves basic incidents and requests; logs all incidents and requests; engages appropriate service resources to resolve incidents that are beyond the scope of their ability or responsibility.</li><li>
Uses the appropriate categories for logging incidents and requests and close service requests within the expected resolution date.</li><li>
Provides support within a base of accounts, IDN specific, independent or vendors. Educates and trains members one-on-one as needed to resolve requests.</li><li>
Act as a liaison/main contact for clients while coordinating with multiple internal groups and external groups to identify and meet client needs.</li><li>
Creates a positive member support experience and builds strong relationships through deep problem understanding, ensuring timely resolution or escalation, communicating promptly on progress, and handling members with a consummately professional attitude.</li><li>
Ensures the end-to-end member experience and provides a single point-of-contact for the member. Act as a liaison/main contact for members while coordinating with multiple internal groups and external groups to identify and meet client needs.</li><li>
Analyzes and resolves incidents and requests regarding use of application software or hardware.</li><li>
Responsible to follow up with other support staff involved in resolution to ensure incidents are resolved, requests are filled, and the member communication is complete. Documents resolutions and updates internal training documentation as needed.</li><li>
Grows general knowledge of current HPG web applications, portals, systems, contracts, pricing, and tiers.</li><li>
Participates in Members Services and departmental project activities or other duties as assigned; such as: attends project meetings, testing, developing or reviewing documentation and support procedures, supporting the pilot or implementation, etc.</li><li>
Provide member support for system password and account lock-out procedures. Adheres to and supports IT standards, policies, and procedures.</li><li>
Maintains and protects confidentiality with regard to all aspects of patient care and employee information.</li></ul>
Requirements:<ul><li>
High school diploma, required. Bachelor's degree preferred</li><li>
2- 3 years of call center / customer support experience in a high-volume environment</li><li>
Proficiency with CRM software and Microsoft Office</li><li>
Analytic and problem resolution skills</li><li>
Project management skills</li><li>
Strong communication and relationship building skills.</li><li>
Enjoys a collaborative team environment.</li></ul> 
&quot;Bricks and mortar do not make a hospital. People do.&quot;- Dr. Thomas Frist, Sr. 
HCA Healthcare Co-Founder
If you are looking for an opportunity that provides satisfaction and personal growth, we encourage you to apply for our Member Support Analyst opening. We promptly review all applications. Highly qualified candidates will be contacted for interviews. Unlock the possibilities and apply today!
We are an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.</div>

Member Support Analyst

Subsidium

Investigative Support Analyst Springfield, VA 22150 Full Time Mid Level Share LaunchPoint PEO is a professional employer organization that works with other companies to handle their Human Resources functions, including benefits, payroll, and recruiting, to enable them to focus better on their company missions. LaunchPoint has a group of experienced PEO associates dedicated to all recruiting efforts necessary to the success of its clients. Company Overview: Old Dominion Strategies LLC (ODS) (www.odstrat.com), is a Center for Veterans Enterprise (CVE) verified Service Disabled Veteran Owned Small Business (SDVOSB) founded in 2010 to deliver executive-level expertise and solutions to Federal and private sector clients. ODS offers a range of consulting services, all designed to help Federal agencies achieve their goals. Job Summary: The Investigative Support Analyst will support the Department of Homeland Security (DHS) Federal Protective Service (FPS) by performing tasks as a data analyst. This involves creating reports, lead projects, training, and assisting in other special projects. Base Salary: $80,000 - $85,000/Annually Responsibilities/Duties:<ul><li>Deliver weekly, monthly, and quarterly criminal case statistics and analysis. This involves in-conducting depth incident analysis and developing as well as maintaining internal performance metrics.</li><li>Generate statistical data for cases, threats, and/or specified investigative criteria for the FPS regions to report to leadership at headquarters.</li><li>Ad Hoc or as needed data inquiries, summary, and reporting for the Executive Leadership Team (ELT), cross divisional reporting, and higher headquarters</li><li>Provide guidance to the regions as it pertains to current national directives</li><li>Provide input and data for the monthly and quarterly team briefings to the FPS Director, regional FPS leadership, and the Investigations Division.</li><li>Maintain the development, sustainment, and updating of SharePoint sites. This includes creating &lsquo;how to&rsquo; guides for completing internal FPS Datawarehouse functions or requests</li><li>Assist in the preparation of presentation materials</li><li>Maintain confidentiality of information</li><li>Prepare, edit, and assemble reports required for meetings and presentations</li><li>Work effectively with other FPS branches and divisional personnel within the organization to accomplish tasks</li><li>Provide assistance, as needed, with special projects</li><li>Complete other ad hoc assignments, as determined</li></ul>Qualifications:<ul><li>A minimum of eight years of experience in project or program management, or related work with a minimum of five of the eight years in conducting analytical and support activities related to task area.</li><li>A minimum education requirement of a Bachelor&rsquo;s Degree.</li><li>Ability to communicate effectively, both orally and in writing</li><li>Ability to conduct detailed research and analysis of technical data</li><li>Ability to read and interpret management policy, regulations, and directives</li><li>Proficiency in Microsoft Office 2010 or higher to include Word, Access, Excel, PowerPoint</li><li>Ability to work effectively with a group or independently</li></ul>Benefits and Perks:<ul><li>Medical / Vision and Dental Plans</li><li>Holiday and Personal Time Off Pay</li><li>401K plan</li><li>Life Insurance</li><li>Education and Training Assistance Program (discussed during the on boarding process)</li><li>Incentive Plans and Referral Bonuses</li><li>Employee Assistance Programs</li></ul>Old Dominion Strategies, LLC is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.Job Type: Full-timePay: $80,000.00 - $85,000.00 per yearBenefits:<ul><li>401(k)</li><li>Dental insurance</li><li>Health insurance</li><li>Life insurance</li><li>Paid time off</li><li>Referral program</li><li>Vision insurance</li></ul>Work Location: In person

Investigative Support Analyst

PBS Systems

Company Name: PBS Systems
 Job Location: Arlington, TX
 Job Type: Full-time, Permanent
 Internal Job Title: Parts Support Analyst - Tier 1
 Reports To: Team Lead - Parts Support
 Job Requirement(s): Travel throughout Canada and USA, 1 week per month
 No. Openings: 01
 
PBS is the fastest growing “All Inclusive Business Platform” vendor in North America and we’ve only just begun!
 
PBS has been transforming how people buy and service cars for almost 40 years, becoming the third largest Dealership Management System (DMS) provider in North America. Each month, hundreds of new users join our platform, which helps dealerships manage sales, service, inventory, and accounting. What sets us apart is how we treat our customers - as partners, innovators and friends.
 At PBS, we invest in your growth. Your career can progress in alignment with your strengths, interests, and aspirations. Apply today!
 
The Role: 
PBS Systems is looking for an enthusiastic and organized individual to join our Client Services team as a Parts Support Analyst, you will provide excellent training to our new and existing customers in the Parts module of our software, by assisting customers during the installation and training process of their new dealership software.
 
Responsibilities: 
<ul>
<li>Handling incoming external and internal issues, concerns, and requests through all our support channels (Phone, Email, Live Chat, etc.) within our department and ensuring they are addressed in a professional and timely manner</li>
<li>Logging and documenting all customer interactions within our ticketing system and escalating matters as required</li>
<li>Collaborating with other groups/departments to streamline service delivery</li>
<li>Identify opportunities to drive process improvements that positively impact the client’s experience</li>
<li>Develop knowledge and understanding of our software and supporting infrastructure</li>
<li>Achieve program certification within your primary group within 3 months and additional program certification/s within 15 months</li>
<li>Achieving and exceeding KPI targets and other metrics defined by the department</li>
<li>Available to travel at least 1 week per month throughout the US and Canada</li>
<li>Keeping abreast of software enhancements and new releases, by attending Apogees and reviewing release notes</li>
<li>Commit to ongoing personal development and cross-training as recommended by your Team Lead</li>
</ul>
Qualifications: 
<ul>
<li>High school diploma</li>
<li>Must have Valid Driver’s license</li>
<li>Previous customer service, helpdesk or dealership experience will be considered an asset</li>
<li>Excellent computer skills with proficiency in Microsoft products including but not limited to Windows 10/11, Outlook, Excel, Word, Teams, etc.</li>
<li>Excellent communication and listening skills with the ability to communicate clearly and professionally, both verbally and in writing</li>
<li>Strong decision making and analytical abilities</li>
<li>Strong detail orientation</li>
<li>Effective time management and organization skills</li>
<li>Ability to work independently and within a team environment</li>
</ul>
What can we offer: 
<ul>
<li>Professional Development – Continuous training, industry certifications, and clear pathways for career advancement.</li>
<li>Travel Opportunities - Travel to locations across Canada, the U.S., and the Caribbean</li>
<li>Comprehensive health benefits - Medical and dental coverage to support your well-being.</li>
<li>Paid Time Off – Generous PTO to help you recharge and maintain work-life balance.</li>
<li>Inclusive culture - A collaborative, supportive team environment where your ideas and voice truly matter.</li>
<li>Employee recognition - Regular appreciation programs and performance-based incentives</li>
<li>Competitive compensation package</li>
<li>Competitive annual base salary</li>
<li>Up to $4,800 per year in product certification bonuses</li>
<li>Outstanding travel incentive bonuses</li>
<li>Additional performance incentives</li>
<li>Attractive referral bonuses</li>
<li>Staff discounts – Exclusive savings with partners such as GM, Dell, and more</li>
</ul>
Should you be selected for an interview, you will be contacted via email. Please monitor your junk/spam folder.
 
PBS Systems is an employment-equity employer. Candidates who require accommodations throughout the recruitment process please contact the Recruiting Department.

Parts Support Analyst

Makai Labs

<div>
 
 Job Description
 
 
 
 
 Production Support Analyst
 
 
 
 
 About Makai
 
 
 
 Makai uses best-in-class AI and data to solve real-world operational and strategic challenges at scale. We help businesses with enterprise automation, human-machine teaming, product design and development, and market intelligence. Until now, people have had to learn and adapt to software. Makai creates solutions that adapt to people because technology will never be 100% accurate. People are essential for all of our human-machine teaming solutions.
 
 
 
 About The Role
 
 
 
 Makai Labs is seeking a
 
 client-facing Production Support Analyst
 
 to own high-touch support for one of our enterprise platform deployments. This role is focused on ensuring users are successful in production: responding quickly, triaging issues with clarity, coordinating across internal teams, and communicating effectively with client stakeholders.
 
 
 This is a critical role with
 
 coverage expectations aligned to client needs
 
 . We&rsquo;re looking for someone who can plan PTO responsibly around peak periods and partner with the team on clear coverage continuity (including late-December business weeks).
 
 
 
 What You&rsquo;ll Do
 
 
 
 <ul>
 <li>
 Serve as the primary point of contact for day-to-day client support requests, questions, and production issues.
 </li>
 <li>
 Triage and troubleshoot incoming issues (severity/impact, steps to reproduce, environment context, screenshots/logs) and route them to the right internal owners.
 </li>
 <li>
 Create high-quality tickets and documentation to help engineering/design/QA resolve issues quickly and accurately.
 </li>
 <li>
 Provide clear, consistent client communication: acknowledge requests, set expectations, share ETAs/workarounds, and close the loop.
 </li>
 <li>
 Coordinate incident response and resolution across internal stakeholders; run follow-ups and ensure nothing falls through the cracks.
 </li>
 <li>
 Identify patterns and recurring issues; propose improvements to workflows, documentation, training, product UX, and support processes.
 </li>
 <li>
 Maintain and improve support artifacts (runbooks, FAQs, known issues, client-facing guides).
 </li>
 <li>
 Support release coordination and validation: confirm fixes, communicate changes, and help ensure smooth adoption.
 
 
 </li>
 </ul>
 
 The ideal candidate will be able to
 
 
 
 <ul>
 <li>
 Communicate with empathy and precision in high-pressure situations (both written and verbal).
 </li>
 <li>
 Operate with strong judgment around urgency, prioritization, and escalation.
 </li>
 <li>
 Translate ambiguous client reports into actionable internal tickets with complete context.
 </li>
 <li>
 Build trust with client stakeholders through responsiveness, ownership, and follow-through.
 </li>
 <li>
 Be highly organized and self-managed in a fast-paced environment with multiple concurrent threads.
 </li>
 <li>
 Work effectively with cross-functional teams (engineering, QA, product, design, leadership).
 
 
 </li>
 </ul>
 
 Responsibilities
 
 
 
 <ul>
 <li>
 Serve as the dedicated support partner for an enterprise client, managing issues/requests and driving them to resolution.
 </li>
 <li>
 Establish and follow support workflows, including triage, escalation, and communication cadences.
 </li>
 <li>
 Monitor and maintain service quality: response time, resolution time, backlog health, and client satisfaction.
 </li>
 <li>
 Own client-facing incident communications and coordinate internal status updates.
 </li>
 <li>
 Document processes, known issues, and best practices to reduce repeat questions and prevent regressions.
 </li>
 <li>
 Handle ad-hoc, high-priority requests with urgency and accountability.
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 <ul>
 <li>
 3+ years experience in a client-facing support role for a B2B SaaS/platform (Production Support, Technical Support, Product Support, Application Support, Implementation Support, Customer Support, Support Engineer in a technical environment, etc.).
 </li>
 <li>
 US-based, able to work primarily within Eastern Time business hours.
 </li>
 <li>
 Experience using ticketing and collaboration tools (e.g., Jira, Zendesk, ServiceNow, Linear, Slack, Confluence/Notion, etc.).
 </li>
 <li>
 Strong ability to troubleshoot and gather the right information (steps to reproduce, environment details, screenshots, logs).
 </li>
 <li>
 Excellent written communication skills (clear status updates, summaries, and client emails/messages).
 </li>
 <li>
 Comfort working in environments with coverage expectations tied to client needs (including coordinated coverage during peak periods).
 </li>
 <li>
 Comfortable using SQL regularly to investigate issues and validate data; ideally able to write scripts/queries and safely make updates that may impact large amounts of data.
 
 
 </li>
 </ul>
 
 Nice-to-haves
 
 
 
 <ul>
 <li>
 Experience supporting workflow automation, data platforms, or enterprise operational software.
 </li>
 <li>
 Familiarity with basic technical concepts (APIs, permissions/authentication, SQL basics, browser dev tools).
 </li>
 <li>
 Experience creating runbooks, knowledge-base articles, and support process improvements.
 </li>
 <li>
 Prior exposure to incident management practices (severity definitions, escalation paths, SLAs).
 </li>
 <li>
 Familiarity with accounting, audit, or professional services firms.
 </li>
 <li>
 Experience in a dedicated/embedded client support model vs. shared support team
 
 
 </li>
 </ul>
 
 Core values for Makai employees
 
 
 
 <ul>
 <li>
 Be a flexible, innovative and creative thinker
 </li>
 <li>
 Be congenial and a team player
 </li>
 <li>
 Be self-sufficient
 </li>
 <li>
 Be self-driven with an ownership mentality
 </li>
 <li>
 Have a strong work ethic
 
 
 </li>
 </ul>
 
 Benefits
 
 
 
 <ul>
 <li>
 Fully remote role, Eastern time zone
 </li>
 <li>
 Opportunities to work in-person with local colleagues
 </li>
 <li>
 Generous PTO (planned with coverage continuity in mind)
 </li>
 <li>
 Free health insurance
 </li>
 <li>
 401(k) matching
 </li>
 <li>
 Career growth &amp; development opportunities
 
 
 </li>
 </ul>
 Compensation Range: $75K - $85K
 
 
</div>

Production Support Analyst

Mammoth-AI

About the RoleWe are looking for an experienced and proactive IT Support Analyst to join our technical support team. The ideal candidate should have prior Helpdesk experience, hands-on knowledge of Citrix environments, and familiarity with Azure DevOps-based monitoring and reporting. This role involves providing end-to-end support for users, ensuring systems remain operational and secure through consistent monitoring, troubleshooting, and timely issue resolution.The position operates in rotational shifts (4:00 a.m. &ndash; 12:00 p.m. EST and 12:00 p.m. &ndash; 8:00 p.m. EST) to maintain full-day coverage and seamless shift handovers.Roles &amp; Responsibilities<ul><li>Monitor system dashboards and alerts to prepare daily operational readiness reports.</li><li>Review and manage conferencing device status and perform remote troubleshooting or reboots when needed.</li><li>Manage Citrix sessions, including terminating inactive sessions and resolving login or performance issues.</li><li>Diagnose and troubleshoot VPN, VDI, and Wi-Fi connectivity problems.</li><li>Install, configure, and troubleshoot printers, applications, and hardware peripherals such as docking stations, cameras, and monitors.</li><li>Provide end-user support for Office 365 and other corporate or third-party applications.</li><li>Perform driver updates, firmware installations, and ensure systems are up to date.</li><li>Handle account unlocks, password resets, BitLocker recovery, and MFA reconfiguration in line with company security procedures.</li><li>Maintain accurate and detailed records in the ticketing system, ensuring timely updates and proper documentation.</li><li>Coordinate handovers between shifts, ensuring consistency and clarity in ongoing support activities.</li><li>Follow defined SLAs, escalation procedures, and operational standards to ensure reliable and prompt issue resolution.</li><li>Participate in team meetings, knowledge-sharing sessions, and contribute to improving helpdesk operations and documentation.</li></ul>Qualifications<ul><li>Bachelor&rsquo;s degree in Information Technology, Computer Science, or related field.</li><li>3&ndash;6 years of prior Helpdesk or Technical Support (L1/L2) experience in a corporate environment.</li><li>Proven experience supporting and troubleshooting Citrix environments.</li><li>Solid understanding of:</li><li>Windows operating systems, Active Directory, and Office 365 administration.</li><li>Network fundamentals including VPN, VDI, and Wi-Fi support.</li><li>Common hardware and peripheral troubleshooting.</li><li>Experience with ticketing systems such as Azure DevOps, ServiceNow, Jira, or equivalent.</li><li>Strong problem-solving skills with attention to detail and the ability to prioritise multiple tasks.</li><li>Excellent communication skills with a customer-focused approach.</li><li>Flexibility to work in rotational EST shifts for continuous support coverage.</li></ul>Benefits<ul><li>Market Competitive Salary</li><li>Medical (spouse &amp; children)</li><li>OPD</li><li>Fuel Allowance</li><li>Performance-based Increments</li></ul>Apply Now recruitment@mammoth-ai.comJob Type: Full-timePay: Up to Rs400,000.00 per monthApplication Question(s):<ul><li>How would you rate your English Speaking Skill out of 10?</li><li>What is your Current Salary?</li><li>What is your Expected Salary?</li><li>What is your Notice Period?</li></ul>Location:<ul><li>Lahore (Preferred)</li></ul>Work Location: In person

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10000 support analyst jobs Near Me

Support Analyst

IT Support Analyst

Member Support Analyst

Investigative Support Analyst

Parts Support Analyst

Production Support Analyst

IT Support Analyst