support analyst

Parsons

<div>In a world of possibilities, pursue one with endless opportunities. Imagine Next!<br>
<p></p>
At Parsons, you can imagine a career where you thrive, work with exceptional people, and be yourself. Guided by our leadership vision of valuing people, embracing agility, and fostering growth, we cultivate an innovative culture that empowers you to achieve your full potential. Unleash your talent and redefine what&rsquo;s possible.<p></p><p><b><br>
Job Description:</b></p><p>
Parsons is looking for an amazingly talented <b>Support Analyst</b> to join our team! In this role you will get to contribute to the development, administration, and continuous enhancement of our digital platforms and data systems. This role is idea for a detail-oriented professional with a solid foundation in business analysis, data interpretation, and technical systems - particularly within environments such as SharePoint Online, Aconex, and Power BI.</p><p></p><p>
As a Support Analyst, you will collaborate with cross-functional teams to gather and document business requirements, maintain and support portal infrastructure, and assist in automating data processes. You will play a key role in ensuring that digital tools and platforms are aligned with evolving business needs, while also supporting end-users through training, documentation, and troubleshooting.</p><p></p><p>
This position requires a strong blend of analytical thinking, technical proficiency, and communication skills. You will be expected to follow best practices in change management, the software development lifecycle (SDLC), and digital document control, while staying current with emerging technologies and industry trends to support innovation and operational excellence.</p><p></p><p><b>
What You'll Be Doing:</b></p><ul><li>
Assist in gathering and documenting business requirements by coordinating with stakeholders and supporting senior analysts in aligning initiatives with strategic and knowledge management goals.</li><li>
Support data collection and basic analysis tasks to aid decision-making and reporting efforts across the organization.</li><li>
Utilize AI-powered tools such as Microsoft Copilot to assist in automating routine reporting, organizing information, and enhancing team productivity.</li><li>
Help manage and maintain structured and unstructured data repositories, ensuring information is accurately captured and accessible.</li><li>
Translate technical information into user-friendly formats and assist in preparing documentation and training materials for various audiences.</li><li>
Promote data literacy by supporting training sessions and helping team members and stakeholders understand and use data effectively.</li><li>
Provide administrative and coordination support to ensure timely delivery of team outputs and high-quality deliverables.</li><li>
Collaborate with cross-functional teams to support seamless information flow and assist in coordinating project activities.</li><li>
Assist in aligning Knowledge Management support activities with broader organizational strategies through regular communication with team leads and management.</li><li>
Demonstrate initiative and problem-solving skills by supporting the resolution of day-to-day operational challenges.</li><li>
Stay informed about relevant tools, technologies, and best practices in business analysis and knowledge management.</li><li>
Help maintain digital document control systems such as Aconex, ensuring compliance with standards and supporting operational discipline.</li><li>
Support automation and data tasks using basic programming or scripting knowledge (e.g., Python, SQL) under guidance.</li><li>
Assist in creating and updating data visualizations and dashboards using tools like Power BI.</li><li>
Uphold and promote core values through professional conduct and collaborative teamwork.</li></ul><p></p><p><b>
What Required Skills You'll Bring:</b></p><ul><li>
5+ years of related experience including document/records management, systems development life cycle analysis, design and testing, and analyzing and developing business processes and workflow models.</li><li>
2+ years&rsquo; experience working in a multi-skilled team environment collaborating on data automation</li><li>
Understanding of SharePoint Online architecture, features, and functionality, including site creation, permissions management, and customization</li><li>
Experience with integrating SharePoint Online with other Microsoft 365 services like Teams, OneDrive, and Power Automate.
</li><li>Proficiency in scripting languages automate administrative tasks and create custom solutions.</li><li>
Knowledge of Windows Server and IIS for managing SharePoint environments.
</li><li>Experience with planning and executing SharePoint migrations and upgrades.
</li><li>Collaboration: Ability to work effectively with teams, stakeholders, and end-users to understand their needs and ensure successful rollout.</li><li>
Experience working with structured and unstructured data with the ability to automate data processing and analysis tasks.</li><li>
Excellent written and verbal communication skills. Able to convey complex, technical issues in an easy-to-understand manner</li><li>
Strong organizational and planning skills for tracking requests and project fulfillment.</li><li>
Flexibility and adaptability in responding to changing business requirements.
</li><li>Effectively manages and prioritizes workload and delivers to tight deadlines.
</li><li>Demonstrate Strong written and verbal skills in English.
</li><li>Demonstrate proficient use of enterprise-level management software, such as (e.g., Microsoft Project, Primavera, Aconex, etc.) or similar systems
</li>Excellent problem-solving, decision-making, and conflict resolution skills.<br>
<li>
</li></ul><p><br>
<b>What Desired Skills You'll Bring:</b></p><ul><li>
PMP or other relevant project management certification preferred (e.g., Prince2, Agile, etc.)
</li></ul><p></p>Parsons equally employs representation at all job levels no matter the race, color, religion, sex (including pregnancy), national origin, age, disability or genetic information.<p></p><p>
We truly invest and care about our employee&rsquo;s wellbeing and provide endless growth opportunities as the sky is the limit, so aim for the stars! Imagine next and join the Parsons quest&mdash;APPLY TODAY!</p><p></p><div>
Parsons is aware of fraudulent recruitment practices. To learn more about recruitment fraud and how to report it, please refer to https://www.parsons.com/fraudulent-recruitment/.</div></div>
<br><div><div><div>COMPETITIVE BENEFIT OFFERINGS</div></div><div><div><div><br>
Financial Wellness</div><div><br>
We care about your financial wellbeing. Parsons offers competitive pay and retirement plans to help you build wealth for the future while giving you the flexibility to diversify your investments.</div></div><div><div>
Work Life Harmony</div><div><br>
Balance in life is important and time away from the office is imperative to allow you to refresh and focus your attention on the things that matter to you. Parsons supports your time away by providing paid time off and paid flexible holidays.</div></div><div><div>
Career Development</div><div><br>
We are committed to fostering the personal and professional growth of our employees. Develop and advance yourself though our comprehensive training, educational and mentorship programs.</div></div><div><div><br>
Veteran Support</div><div><br>
We provide Industry leading benefits to support veterans and active-duty members to provide security for you and your family by offering robust leave and benefits; including paid active-duty military leave and paid time off when transitioning back to civilian life.</div></div><div><div>
Mind &amp; Body</div><div><br>
At Parsons we inspire healthier habits, heathier minds, and a healthier you through our wellness program. Participate in our weekly Meditation Mondays and Wellness Wednesdays. Wellness, at Parsons, is more than just your annual checkup.</div></div><div><div>
Health</div><div><br>
Health is not a one size fits all. At Parsons, we offer a robust Employee Assistance Program as well as comprehensive medical, dental and vision plans through large, national carriers with the choice of regional PPO, HDHP, or HMO networks.</div></div></div></div><p></p>

Support Analyst

AMS Staffing Inc.

<div>
 <p>
  Please connect with me on LinkedIn as well @Grant Price
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Job Title: IT Support Analyst
  </strong>
 </p>
 <p>
  <strong>
   Location: Houston-77056
  </strong>
 </p>
 <p>
  <strong>
   Salary/Payrate: $55K-$65K annually and AWESOME benefits!!!
  </strong>
 </p>
 <p>
  <strong>
   Work Environment:
  </strong>
  Hybrid (4 days in office/1 remote)
 </p>
 <p>
  <strong>
   Term: Permanent
  </strong>
 </p>
 <p>
  <strong>
   Bachelor&rsquo;s degree required: No
  </strong>
 </p>
 <p>
  <strong>
   Referral Fee:
  </strong>
  <strong>
   AMS will pay $500 should the person you refer gets hired
  </strong>
 </p>
 <p>
  <strong>
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   JOB DESCRIPTION
  </strong>
 </p>
 <p>
  <strong>
  </strong>
 </p>
 <p>
  <strong>
  </strong>
 </p>
 <p>
  <strong>
   Job Summary: IT Support Analyst &ndash; Houston, TX
  </strong>
 </p>
 <p>
  Our client, a well-regarded law firm in Houston, is seeking a full-time, in-office IT Support Analyst to join their Information Technology Services team. This entry-level role reports to the Director of IT and is ideal for professionals with 3 years of IT support experience, preferably within the legal industry.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Key Responsibilities:
  </strong>
 </p>
 <ul>
  <li>
   Provide Tier 1 help desk support via ticketing system
  </li>
  <li>
   Troubleshoot software, hardware, and networking issues for both onsite and remote users
  </li>
  <li>
   Assist with user onboarding and offboarding
  </li>
  <li>
   Maintain IT inventory and manage equipment check-in/out
  </li>
  <li>
   Support anti-virus software, patch management, and network troubleshooting
  </li>
  <li>
   Help maintain the help desk portal and document internal how-tos
  </li>
  <li>
   Set up and support conference room tech and user phone/headset systems
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Required Skills:
  </strong>
 </p>
 <ul>
  <li>
   Proficiency in Microsoft Windows 11, Office Suite, and Active Directory
  </li>
  <li>
   Basic networking knowledge (TCP/IP, DHCP, DNS)
  </li>
  <li>
   Understanding of Group Policies, file and print services, and event log analysis
  </li>
  <li>
   Experience with Microsoft Teams, Teams Telephony, and Ivanti systems
  </li>
  <li>
   Strong organizational, communication, and customer service skills
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Physical Requirements:
  </strong>
 </p>
 <ul>
  <li>
   Must be able to lift up to 30 pounds
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Education:
  </strong>
 </p>
 <ul>
  <li>
   Minimum high school diploma or equivalent
  </li>
 </ul>
</div>


IT Support Analyst- 3578759

Amerita

<div>Our Company:
<div>
Amerita</div><div></div>
Overview:
<div>
The Application Support Analyst is responsible for the support, configuration, and ongoing optimization of clinical and pharmacy application functionality used within the Home Infusion business. This role serves as an IT liaison between clinical, pharmacy, and operational stakeholders and third-party application vendors. The analyst ensures system stability, supports new functionality, and partners with end-user subject matter experts (SMEs) to deliver reliable, compliant, and efficient clinical application solutions. The analyst will also work closely with data engineers and Power BI developers to resolve data quality issues.</div><div></div><div><b><br>
We Offer:</b></div><ul><li>Medical, Dental &amp; Vision Benefits plus, HSA &amp; FSA Savings Accounts</li><li>Supplemental Coverage &ndash; Accident, Critical Illness and Hospital Indemnity Insurance</li><li>401(k) Retirement Plan</li><li>Company paid Life and AD&amp;D Insurance, Short-Term and Long-Term Disability</li><li>Employee Discounts</li><li>Tuition Reimbursement</li><li>Paid Time Off &amp; Holidays</li></ul>
Responsibilities:
<ul><li>Provides day-to-day application support for the organization&rsquo;s Home Infusion clinical and pharmacy systems, CPR+ or CareTend experience strongly preferred</li><li>
Administers, configures, and maintains third-party clinical and pharmacy applications to support business and patient care workflows</li><li>
Troubleshoots application issues, perform root-cause analysis, and coordinate resolution with vendors, internal IT teams, and end-users</li><li>
Manages application upgrades, patches, and releases, including impact analysis, test planning, execution, and post-release validation</li><li>
Partners with clinical, pharmacy, and operational SMEs to gather requirements, evaluate new functionality, and support application enhancements and customizations</li><li>
Acts as a liaison between the business and vendors to review system capabilities, request enhancements, and track issue resolution</li><li>
Supports system integrations and data flows between clinical/pharmacy applications and other enterprise systems</li><li>
Develops and maintains application documentation, including configuration details, support procedures, and release notes</li><li>
Participates in change management activities to ensure smooth adoption of new features and system updates</li><li>
Identifies and investigates data quality issues, partnering with technical teams to resolve discrepancies and improve data reliability</li><li>
Ensures applications are supported in alignment with regulatory, compliance, and security requirements relevant to pharmacy and clinical operations</li><li>
Provides day-to-day application support for the organization&rsquo;s Home Infusion clinical and pharmacy systems, CPR+ or CareTend experience strongly preferred</li><li>
Administers, configures, and maintains third-party clinical and pharmacy applications to support business and patient care workflows</li></ul>
Qualifications:
<ul><li>Bachelor&rsquo;s degree in Information Systems, Healthcare Informatics, Pharmacy, Nursing, or an equivalent education and work experience.</li><li>
3&ndash;6 years of experience supporting healthcare, clinical, or pharmacy applications in an IT application support or analyst role.</li><li>
Hands-on experience supporting third-party/vendor-hosted applications, including system administration, configuration, troubleshooting, and vendor coordination.</li><li>
Experience working with clinical and/or pharmacy workflows; Home Infusion experience strongly preferred.</li><li>
Strong knowledge of clinical and/or pharmacy application support practices, including administration, configuration, troubleshooting, and ongoing maintenance</li><li>
Working knowledge of pharmacy and clinical operations, with the ability to understand and support Home Infusion workflows.</li><li>
Ability to analyze application issues, identify root causes, and coordinate resolution across vendors, internal IT teams, and business SMEs.</li><li>
Experience supporting application release management activities, including impact assessment, test planning, execution, and post-release validation.</li><li>
Ability to translate clinical and operational requirements into technical solutions and system configurations.</li><li>
Percentage of Travel: 0-20%</li><li>
Driving Position: No</li></ul><div>
**To peform this role will require frequently sitting, and typing on a keyboard with fingers, and occasionally standing, walking, bending, reaching, climbing (stairs/ladders), kneeling, crouching, and stooping. The physical requirements will be the ability to push/pull and lift/carry 1-10 lbs**</div>
About our Line of Business: Amerita, an affiliate of BrightSpring Health Services, is a specialty infusion company focused on providing complex pharmaceutical products and clinical services to patients outside of the hospital. Committed to excellent service, our vision is to combine the administrative efficiencies of a large organization with the flexibility, responsiveness, and entrepreneurial spirit of a local provider. For more information, please visit www.ameritaiv.com. Follow us on Facebook, LinkedIn, and X. Salary Range: USD $75,000.00 - $95,000.00 / Year</div>

Applications Support Analyst

Pop-Up Talent

<div>
 <p>
  <strong>
   Application Support Analyst
  </strong>
 </p>
 <p>
  New York, NY 10166
 </p>
 <p>
  <br/>
 </p>
 <p>
  We are seeking an
  <strong>
   Application Support Analyst
  </strong>
  to join our IT team supporting the
  <strong>
   Metals and Energy business
  </strong>
  . This will require collaboration with cross-functional teams to ensure smooth application operations. The role requires diligence in maintaining technical documentation and the willingness to participate in knowledge sharing to maximize team understanding and efficiency.
 </p>
 <p>
  <br/>
 </p>
 <p>
  You will play a key role in
  <strong>
   maintaining application stability, improving processes, supporting system releases, and assisting users across the trading environment.
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   KEY RESPONSIBILITIES:
  </strong>
 </p>
 <ul>
  <li>
   Provide technical support for trading applications including trade capture, market data, risk, and settlement systems
  </li>
  <li>
   Troubleshoot and resolve system issues in real-time to minimize trading disruptions
  </li>
  <li>
   Monitor applications and batch processes to ensure optimal performance
  </li>
  <li>
   Manage incident tickets and maintain technical documentation
  </li>
  <li>
   Support electronic trading systems, user access management, and trading platform connectivity
  </li>
  <li>
   Provide production support for market data platforms and vendor systems (e.g., Bloomberg, Refinitiv)
  </li>
  <li>
   Assist with system upgrades, releases, and testing activities
  </li>
  <li>
   Collaborate with IT Development and business teams to improve and automate processes
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   REQUIREMENTS:
  </strong>
 </p>
 <ul>
  <li>
   At least 3+ years of experience in application or technical support, preferably within financial services or trading environments
  </li>
  <li>
   Proficiency in SQL (Oracle or MS SQL Server), scripting languages (PowerShell or Python), and Windows infrastructure
  </li>
  <li>
   Strong troubleshooting and analytical skills
  </li>
  <li>
   Ability to work in a fast-paced, high-pressure environment
  </li>
  <li>
   Familiarity with trading systems (Openlink, FIX, Trayport, TT) is beneficial but not required
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   We are an equal opportunity employer, and we are an organization that values diversity. We welcome applications from all qualified candidates, including minorities and persons with disabilities.
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <p>
  req26-00135
 </p>
</div>


Application Support Analyst

Empower Brands

<div>
 <strong>
  Position Overview
  <br/>
  <br/>
 </strong>
 The IT Support Analyst will provide primary technical support, onsite and remotely, to end-users on various technical issues and problems on multiple platforms including desktops, laptops, mobile devices and other peripherals. They will also perform root cause analysis, develop checklists for typical problems and recommend procedures, controls, and user training for problem prevention. The IT Support Analyst will be supporting users across the US with tier 1 and tier 2 issues. They will be responsible for responding to, documenting, and resolving service tickets in a timely manner to meet Service Level Agreement (SLA). The IT Support Analyst must have excellent communication and problem-solving skills to diagnose, evaluate and resolve complex situations, or when appropriate, escalate or route them to appropriate IT team members. This position may require independent work, sharing information and assisting others with support issues or projects.
 <br/>
 <br/>
 <strong>
  Core Responsibilities
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Provide exceptional customer service in person, via phone or web conference, and email as appropriate
  </li>
  <li>
   Resolve help desk issues including troubleshooting hardware and software issues
  </li>
  <li>
   Perform user administration duties, using strict security protocols
  </li>
  <li>
   Configure user applications according to documented standards
  </li>
  <li>
   Administer e-mail accounts an lists using either Google Workspace or Office365
  </li>
  <li>
   Configure laptops, desktops, and mobile device, as needed
  </li>
  <li>
   Configure and deploy IP phones and service
  </li>
  <li>
   Assist with basic network implementation and support across multiple sites, including firewall configuration, wi-fi access point management and switch configuration
  </li>
  <li>
   Manage the helpdesk ticket queue to ensure that all service tickets are dealt with quickly and efficiently
  </li>
  <li>
   Provide assistance and backup to the other members of the support team
  </li>
  <li>
   Ensure that all critical matters are either dealt with in an efficient manner or escalated to the appropriate person as required to resolve
  </li>
  <li>
   Document resolutions and update knowledge base
  </li>
  <li>
   Other responsibilities, as required, to support the IT team
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Critical Skills &amp; Attributes
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Effective process and technical training skills
  </li>
  <li>
   Strong problem-solving and analytical skills to identify issues and develop effective solutions
  </li>
  <li>
   Strong written and verbal communication skills to convey technical information clearly to non-technical stakeholders
  </li>
  <li>
   Basic hardware, operating system and web application knowledge to provide technical support
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Preferred Knowledge And Skills
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Minimum 2 years of hands-on experience working in an end-user desktop support role or computer operations environment required.
  </li>
  <li>
   Microsoft Office and Office365
  </li>
  <li>
   Service Minder and Google Workspace experience preferred
  </li>
  <li>
   Windows and Mac OS
  </li>
  <li>
   Remote Desktop support
  </li>
  <li>
   Chrome browser
  </li>
  <li>
   Active Directory
  </li>
  <li>
   Exchange and Outlook
  </li>
  <li>
   Experience diagnosing VOIP handsets or softphones, helpful
  </li>
  <li>
   TCP/IP, DNS and DHCP, basic understanding of switch and firewall configuration
  </li>
  <li>
   Remote support for mobile devices
  </li>
  <li>
   Basic understanding of AI and prompting
  </li>
  <li>
   Understanding of anti-virus and related security products and protocols
  </li>
  <li>
   Experience of working with a helpdesk management system, maintaining exceptional customer service levels, working in a team environment
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Required Experience &amp; Qualifications
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   2+ years of experience in an IT environment supporting users and processes
  </li>
  <li>
   Strong analytical and problem-solving skills
  </li>
  <li>
   Excellent communication and collaboration skills
  </li>
  <li>
   Familiarity with IT frameworks and tools
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Who We Are
  <br/>
  <br/>
 </strong>
 Empower Brands was founded in 2022 as a product of the integration of Lynx Franchising and Outdoor Living Brands. Empower encompasses ten industry-leading brands across commercial and residential services: JAN-PRO, FRSTeam, Archadeck Outdoor Living, Outdoor Lighting Perspectives (OLP), Conserva Irrigation, Koala Insulation, Wallaby Windows, Superior Fence and Rail, Bumble Roofing and Canopy Lawn Care. Empower is dedicated to providing its customers with the highest quality products and services in the commercial and home services industry while simultaneously delivering its franchise owners committed personal support, tools and empowerment to pursue their own success. Empower Brands is a portfolio company of MidOcean Partners, a leading private equity firm with an excellent track record investing in successful, growth-focused franchise businesses. For more about Empower Brands, visit the company&rsquo;s new website at EmpowerFranchising.com.
 <br/>
 <br/>
 <strong>
  Note
  <br/>
  <br/>
 </strong>
 This job description in no way states or implies that these are the only duties to be performed by the employee(s) incumbent in this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments. All duties and responsibilities are essential functions and requirements and are subject to possible modification to reasonably accommodate individuals with disabilities. To perform this job successfully, the incumbents will possess the skills, aptitudes, and abilities to perform each duty proficiently. Some requirements may exclude individuals who pose a direct threat or significant risk to the health or safety of themselves or others. The requirements listed in this document are the minimum levels of knowledge, skills, or abilities. This document does not create an employment contract, implied or otherwise, other than an &ldquo;at will&rdquo; relationship.
 <br/>
 <br/>
 <em>
  Empower Brands is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.
  <br/>
  <br/>
  This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, and apprenticeship. Empower Brands makes hiring decisions based solely on qualifications, merit, and business needs at the time.
 </em>
</div>


IT Support Analyst

Gibraltar Technologies LLC

<div>
 <p>
  Title - Application Support Analyst&nbsp;&nbsp;
 </p>
 <p>
  Year of experience - 8+ years
 </p>
 <p>
  <strong>
   Location - Qatar&nbsp;
  </strong>
 </p>
 <p>
  <strong>
   Locally Available in Qatar
  </strong>
 </p>
 <p>
  <strong>
   Duration -Long term&nbsp;
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <p>
  Qualifications
 </p>
 <p>
  Must have bachelor's degree in IT or related major
 </p>
 <p>
  <br/>
 </p>
 <p>
  Minimum Experience:
 </p>
 <p>
  Minimum 8-12 years of progressive experience within application support/IT operations organizations
 </p>
 <p>
  <br/>
 </p>
 <p>
  Certifications:
 </p>
 <p>
  Oracle and Microsoft certifications in relevant fields
 </p>
 <p>
  <br/>
 </p>
 <p>
  ITIL foundation certification (preferred)
 </p>
 <p>
  Azure fundamentals / Cloud certification is an advantage.
 </p>
 <p>
  <br/>
 </p>
 <p>
  Job Specific Skills:
 </p>
 <p>
  Ability to communicate and work with technical and non technical Audience
 </p>
 <p>
  Sound analytical skills with the ability to successfully troubleshoot and solve problem
 </p>
 <p>
  Ability to Perform ad-hoc task and analysis for the support team as needed
 </p>
 <p>
  Contribute to writing SQL, PLSQL, JAVA .NET code and tools to assist Level 1
 </p>
 <p>
  support to diagnose and resolve incidents
 </p>
 <p>
  Should be able to meet SLAs.
 </p>
 <p>
  <strong>
   Interested candidates please share the CV to
   <u>
    careers@gt.enterprises
   </u>
   or WhatsApp +974 3340 7417, mentioning the position you are applying.
  </strong>
 </p>
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N2 Services Pvt Ltd

<p><b>Job Title: Helpdesk</b></p><p><b>Location: Rochester, NY (Onsite)</b></p><p><b>Type: W2</b></p><p>Job Description:</p><p>The IT Support Analyst (Contractor) serves as the first point of contact for users experiencing technical issues. This role involves, but is not limited to, providing basic IT support, troubleshooting hardware and software problems, and escalating complex issues to higher-level support teams.Ticketing platform we use</p><ul><li>Freshservice (experience using this is preferred but not required)</li></ul><p>Technology this individual should be comfortable supporting:</p><ul><li>Office 365</li></ul><ul><li>Adobe (Reader and/or Pro)</li></ul><ul><li>Amazon Workspace</li></ul><ul><li>KnowBe4 (our IT training platform) preferred but not required</li></ul><ul><li>Mimecast (preferred but not required)</li></ul><ul><li>OKTA (preferred but not required)</li></ul><ul><li>RingCentral (preferred but not required)</li></ul><ul><li>Zscaler (preferred but not required)</li></ul><p>Pay: $20.00 - $22.00 per hour</p><p>Work Location: On the road</p>

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