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senior it - engineer

support engineer

Atlassian

<div>
 
 Overview
 
 
 
 
 Working at Atlassian
 
 
 
 Atlassians can choose where they work &ndash; whether in an office, from home, or a combination of the two. That way, Atlassians have more control over supporting their family, personal goals, and other priorities. We can hire people in any country where we have a legal entity. Interviews and onboarding are conducted virtually, a part of being a distributed-first company.
 
 
 
 Responsibilities
 
 
 
 
 Responsibilities
 
 
 
 <ul>
 <li>
 Responsible for the customer support experience with Atlassian
 </li>
 <li>
 Own, troubleshoot, and solve customer technical issues, using collaboration, troubleshooting best practices, and transparency within and across teams
 </li>
 <li>
 Escalate issues in a timely manner according to Standard Operating Procedures
 </li>
 <li>
 Create new knowledge base articles to capture new learning&rsquo;s for reuse throughout the organization.
 </li>
 <li>
 Participate in technical communications within the Technical Support team to share best practices and learn about new technologies
 </li>
 <li>
 Focus on an area of technical specialization and attend technical training.
 </li>
 <li>
 Ability to work a flexible schedule, including modified work weeks and providing on-call support during days off when required.
 
 
 
 </li>
 </ul>
 
 Competencies
 
 
 
 <ul>
 <li>
 Customer Orientation
 </li>
 <li>
 Effective communication
 </li>
 <li>
 Adaptability
 </li>
 <li>
 Team and Collaborative Working
 </li>
 <li>
 Learning aptitude
 
 
 
 </li>
 </ul>
 
 Experience
 
 
 
 <ul>
 <li>
 3-5 years of experience in Technical Support, Software Services, and system administration for a large end-user community
 </li>
 <li>
 Track record to de-escalate difficult situations with customers, working with executive levels, while working on tickets and mentoring your team.
 </li>
 <li>
 Have supported customers over email, phone, chat and screen-shares.
 </li>
 <li>
 Experience working in a high case volume environment
 
 
 
 </li>
 </ul>
 
 Must-Have Skills
 
 
 
 <ul>
 <li>
 Demonstrated technical competence with database skills, with the expertise to write and update SQL queries with ease.
 </li>
 <li>
 Experience working with log searching, monitoring, and analyzing machine-generated data via a Web-style interface or similar tools.
 </li>
 <li>
 Experience with APIs and REST calls.
 </li>
 <li>
 Front-end troubleshooting skills and an understanding of Network terminologies such as DNS, DHCP, Usage of Basic Network troubleshooting commands, SSL, Proxy, Firewalls, and identifying underlying Network issues.
 </li>
 <li>
 Experience understanding and supporting Java-based apps, being able to analyze/troubleshoot Stack trace and Java-based exceptions.
 
 
 
 </li>
 </ul>
 
 Good To Have Skills
 
 
 
 <ul>
 <li>
 Usage of Browser dev tools, HAR File analysis, Splunk.
 </li>
 <li>
 Good understanding of OAuth-based authentication and other authentication mechanisms such as SSO/SAML.
 </li>
 <li>
 Experience working in a Linux environment.
 </li>
 <li>
 Understanding of mail flow concepts and mail protocols such as SMTP/POP/IMAP
 </li>
 <li>
 Familiarity with Cloud technologies such as AWS will be a plus.
 
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 
 Benefits &amp; Perks
 
 
 
 Atlassian offers a wide range of perks and benefits designed to support you, your family and to help you engage with your local community. Our offerings include health and wellbeing resources, paid volunteer days, and so much more. To learn more, visit
 
 go.atlassian.com/perksandbenefits
 
 
 .
 
 
 
 
 About Atlassian
 
 
 
 At Atlassian, we're motivated by a common goal: to unleash the potential of every team. Our software products help teams all over the planet and our solutions are designed for all types of work. Team collaboration through our tools makes what may be impossible alone, possible together.
 
 
 We believe that the unique contributions of all Atlassians create our success. To ensure that our products and culture continue to incorporate everyone's perspectives and experience, we never discriminate based on race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status. All your information will be kept confidential according to EEO guidelines.
 
 
 To provide you the best experience, we can support with accommodations or adjustments at any stage of the recruitment process. Simply inform our Recruitment team during your conversation with them.
 
 
 To learn more about our culture and hiring process, visit
 
 go.atlassian.com/crh
 
 
 .
 
</div>

Support Engineer

Saviynt

<div>
 
 
 
 WHAT YOU WILL BE DOING
 
 <ul>
 <li>
 Communicate with end users/businesses to explain the issue(s) and solutions for
 </li>
 <li>
 implementation related questions
 </li>
 <li>
 ● Provide technical analysis for the production incidents, resolution, and root cause
 </li>
 <li>
 analysis for the incidents
 </li>
 <li>
 ● Publish knowledge articles for the incidents and service requests, prepare technical
 </li>
 <li>
 documents for the standard operating procedures
 </li>
 <li>
 ● Identify, debug and troubleshoot break fix issues and take it to a resolution
 </li>
 <li>
 ● Respond and resolve issues within agreed service levels
 </li>
 <li>
 ● Work closely with Engineering and DevSecOps teams for activities related to
 </li>
 <li>
 supporting the IAM and CPAM service offerings
 
 </li>
 </ul>
 
 
 
 
 WHAT YOU BRING
 
 <ul>
 <li>
 Strong Domain knowledge in Identity and Access Management (IAM)
 </li>
 <li>
 ● Hands-on experience in configuring and deploying one or more IAM tools like Saviynt,
 </li>
 <li>
 Sailpoint, OIM or ISIM
 </li>
 <li>
 ● Knowledge and experience in invoking REST/SOAP web services using tools such as
 </li>
 <li>
 Postman
 </li>
 <li>
 ● Database : Extensive experience in database operations &amp; SQL
 </li>
 <li>
 ● Strong hands-on experience with Scripting (ex. Shell, Javascript, Python, Groovy)
 </li>
 <li>
 ● Basic knowledge of operating systems such as Linux, Unix &amp; windows
 </li>
 <li>
 ● Prior experience integrating with any SSO providers
 </li>
 <li>
 ● Experience working with global Customers and strong customer focus
 </li>
 <li>
 ● Excellent written and verbal communication skills
 </li>
 <li>
 ● Keywords: Cloud, Java, Scripting, Linux, SQL
 </li>
 <li>
 ● Minimum 5 years experience in implementing various IGA solutions
 
 </li>
 </ul>
 
 
 
 
</div>

Engineer/Senior Technical Support Engineer

Licious

<div>
 
 
 Job Description: Senior IT - Engineer
 
 
 
 
 Position Title:
 
 Senior IT - Engineer
 
 
 
 Location:
 
 Bangalore, India
 
 
 
 Department:
 
 IT / Technology
 
 Reporting To:
 
 Manager - IT
 
 
 
 Job Type:
 
 Full Time - Onsite (Rotational Shifts)
 
 
 
 Position Summary
 
 
 
 We are seeking a proactive and highly skilled Senior IT Engineer to join our team. The ideal candidate will be responsible for providing expert-level technical support and managing critical IT infrastructure within a
 
 24/7 operational environment
 
 . This role requires strong problem-solving skills, a customer-centric mindset, and the ability to operate effectively in a
 
 rotational shift schedule
 
 . You will play a key role in ensuring system availability, driving incident resolution, and collaborating with cross-functional teams to maintain high standards of service delivery.
 
 
 
 Key Responsibilities
 
 
 <ul>
 <li>
 
 Rotational Shift Operations:
 
 Work a flexible rotational shift schedule to provide continuous, 24/7 technical support. This includes managing daily IT operations, responding to incidents, and ensuring system availability during all shifts, including nights, weekends, and holidays.
 </li>
 <li>
 
 Retail IT Experience (Highly Desirable):
 
 Prior experience managing and supporting IT infrastructure in a
 
 retail environment
 
 , including Point of Sale (POS) systems, multiple store locations, and warehouse operations.
 </li>
 <li>
 
 Expert Issue Resolution:
 
 Serve as a point of escalation for complex IT issues, service requests, and technical problems. You will be responsible for timely and effective resolution of incidents, maintaining agreed-upon SLAs and KPIs.
 </li>
 <li>
 
 Infrastructure Management:
 
 Oversee the day-to-day management and optimization of the IT infrastructure, including desktops, laptops, servers, network equipment, and other end-user devices.
 </li>
 <li>
 
 Collaboration:
 
 Collaborate with other IT departments (e.g., Systems, Network, Security) to streamline support processes, resolve cross-functional issues, and improve overall service delivery.
 </li>
 <li>
 
 Mentorship:
 
 Provide guidance and technical mentorship to junior IT support staff, assisting them with complex issues and helping to build their skills and confidence.
 </li>
 <li>
 
 Documentation:
 
 Create and maintain comprehensive documentation of IT processes, procedures, and resolutions to build a robust knowledge base for the entire team.
 </li>
 <li>
 
 Customer Satisfaction:
 
 Ensure a high level of end-user satisfaction by addressing user concerns, gathering feedback, and implementing improvements based on their input.
 </li>
 <li>
 
 IT Projects:
 
 Participate in and lead IT projects related to service desk enhancements, technology upgrades, and new system implementations.
 </li>
 </ul>
 
 
 Required Skills and Qualifications
 
 
 <ul>
 <li>
 
 Experience:
 
 A minimum of 5-8 years of experience in an IT support or technical support role, preferably within a rotational or 24/7 shift environment.
 </li>
 <li>
 
 Technical Proficiency:
 
 Demonstrated expertise in troubleshooting and resolving complex hardware and software issues.
 </li>
 <li>
 
 IT Tools:
 
 Proficient with IT service management tools like Jira, Slack, or similar platforms.
 </li>
 <li>
 
 Communication:
 
 Excellent verbal and written communication skills with the ability to convey technical information clearly to both technical and non-technical stakeholders.
 </li>
 <li>
 
 Problem-Solving:
 
 Strong analytical and problem-solving abilities, with the capacity to make informed decisions under pressure.
 </li>
 <li>
 
 Adaptability:
 
 The ability to work independently and effectively within a rotational shift schedule, including nights and weekends.
 </li>
 <li>
 
 Collaboration:
 
 A team player with the ability to work collaboratively across different departments to achieve organizational goals.
 </li>
 <li>
 
 Certifications:
 
 Relevant certifications such as ITIL, MCP, CompTIA A+, or similar are highly desirable.
 </li>
 <li>
 
 Education:
 
 A Bachelor&rsquo;s degree in Computer Science, Information Technology, or a related field, or equivalent experience.
 </li>
 </ul>
 
 
</div>

Senior IT - Engineer

Withum

<div>
 
 Withum is a place where talent thrives - where who you are matters. It&rsquo;s a place of endless
 
 
 opportunities for growth. A place where entrepreneurial energy plus inclusive teamwork equals
 
 
 exponential results. Withum empowers clients and our professional staff with innovative tools
 
 
 and solutions to address their accounting, tax and overall business management and operational
 
 
 needs. As a US nationally ranked Top 25 firm, we recruit only the best and brightest people with a
 
 
 genuine passion for the business.
 
 
 
 
 
 The Innovation team is seeking a Lead Product Engineer based out of our Bangalore Office
 
 
 location. The Senior Engineer is responsible for driving the technical strategy and vision for the
 
 
 team, valuing simplicity and willing to challenge technical constraints and procedures to achieve
 
 
 Agile design. A good Senior Engineer is keen to get their hands dirty, actively helping the team
 
 
 solve the biggest problems. This individual is an executor as well as the visionary force behind the
 
 
 technical solution. They are responsible to ensure the technical implementation is in compliant
 
 
 with the Architecture solution.
 
 
 
 
 
 Withum has become synonymous with teamwork and client service excellence. The cornerstone
 
 
 of our success can truly be accredited to the dedicated professionals who work here every day,
 
 
 easy to work with a sense of purpose and caring for their co-workers and whose mission is to help
 
 
 our clients grow and thrive. But our commitment goes beyond our clients as we continue to live
 
 
 the Withum Way, promoting personal and professional growth for all team members, clients, and
 
 
 surrounding communities.
 
 
 
 
 
 
 How You'll Spend Your Time:
 
 
 
 
 
 
 &bull; Overseeing 24/7 Support Operations: Manage day-to-day product support activities to ensure
 
 
 continuous, high-quality support coverage around the clock. This includes scheduling and
 
 
 supervising a team that operates in shifts to provide seamless support for users globally.
 
 
 
 
 
 &bull; Incident &amp; Problem Management: Monitor incoming support tickets via the IT Service
 
 
 Management system (e.g., ServiceNow) and ensure timely triage, assignment, and resolution of
 
 
 incidents. Coordinate root cause analysis for critical or recurring issues and drive problem
 
 
 management efforts to prevent future incidents, in line with ITIL best practices.
 
 
 
 
 
 &bull; Team Leadership &amp; Mentoring: Lead a team of support engineers and specialists, providing
 
 
 guidance, training, and performance management. Foster a culture of excellence, accountability,
 
 
 and continuous improvement within the support team. Encourage knowledge sharing and
 
 
 professional development to build a high-performing support unit.
 
 
 
 
 
 &bull; Vendor Coordination: Collaborate with third-party Application Development vendors and
 
 
 service providers involved in product support. Escalate issues to vendor support as needed and
 
 
 ensure vendors meet their service obligations and Service Level Agreements (SLAs). Maintain
 
 
 clear communication and strong relationships with vendors to expedite problem resolution.
 
 
 
 
 
 &bull; ServiceNow Administration: Leverage the ServiceNow platform to track incidents, changes, and
 
 
 service requests. Ensure the support team follows best practices in ticket documentation,
 
 
 categorization, and closure.
 
 
 
 
 
 &bull; SLA Monitoring &amp; Reporting: Define and monitor Key Performance Indicators (KPIs) and SLAs for
 
 
 support (e.g., first response time, mean time to resolution, system uptime). Regularly report on
 
 
 support metrics and trends to stakeholders, using data to identify areas for improvement and to
 
 
 recognize outstanding performance.
 
 
 
 
 
 &bull; Process Improvement: Develop, document, and refine support processes and Standard
 
 
 Operating Procedures (SOPs) in line with ITIL or similar frameworks. Implement improvements
 
 
 such as faster escalation protocols, a robust knowledge base for common issues, and feedback
 
 
 loops with the development team to influence product quality and reliability.
 
 
 
 
 
 &bull; Collaboration with Product Teams: Work closely with Innovation product development teams to
 
 
 stay informed about new releases, features, and changes. Ensure the support team is prepared
 
 
 (through training or updated documentation) to support new product updates.
 
 
 
 
 
 &bull; Stakeholder Communication: Act as a point of escalation for major incidents or high-priority
 
 
 client issues. Communicate clearly and professionally with internal stakeholders (and clients, if
 
 
 applicable) during incidents, providing regular status updates and post-incident reports. Manage
 
 
 expectations and maintain confidence through effective communication during outages or service
 
 
 disruptions.
 
 
 
 
 
 &bull; Knowledge Management: Oversee the creation and maintenance of support documentation,
 
 
 RACI charts, FAQs, and a knowledge base. Ensure the support team documents solutions for
 
 
 known issues and that this knowledge is easily accessible to team members and end-users.
 
 
 Promote self-service where possible by publishing helpful articles or automated troubleshooting
 
 
 guides.
 
 
 
 
 
 &bull; Continuous Learning &amp; Training: Stay up to date with the latest trends in IT support, customer
 
 
 service, and ITSM technologies. Conduct regular training sessions or drills for the support team
 
 
 (e.g., on new ServiceNow features, security practices, or updated support processes).
 
 
 
 
 
 
 Requirements
 
 
 
 
 
 
 &bull; Required Education Level: Bachelor&rsquo;s degree or higher required in Computer Science,
 
 
 Information Technology, Management Information Systems, or equivalent experience.
 
 
 &bull; Required Years of Experience: 8-10 years&rsquo; experience preferred (Product support &amp; IT
 
 
 Experience will not be considered)
 
 
 &bull; Microsoft Azure &amp; Power Apps certification
 
 
 &bull; Experience with Azure Development such as Azure Functions, Logic Apps, Application
 
 
 Services
 
 
 &bull; Work in an agile environment and participate in all agile ceremonies.
 
 
 &bull; Strong personal and communication skills both written and verbal; ability to develop
 
 
 relationships with all stakeholders.
 
 
 &bull; Exhibits willingness to try new ideas, even when different that status quo.
 
 
 &bull; Excellent attention to detail; ability to multitask and adapt to shifting needs and priorities.
 
 
 &bull; Able to learn and adapt to new and complex procedures quickly.
 
 
 &bull; Promotes team health, spirit, and camaraderie.
 
 
 &bull; Complete timely, work items and document project deliverables, and test completed
 
 
 deliverables to ensure effective deployment and usability.
 
 
 &bull; Drives alignment and consensus across interdependent teams and assists Tech Lead in
 
 
 complex technical solutions to problems.
 
 
 &bull; Shift Structure: Rotational shifts to support 24&times;7 operations.
 
 
 
 
 
 Website: www.withum.com
 
 
 Withum will not discriminate against any employee or applicant for employment because of race,
 
 
 color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic
 
 
 information, disability or because he or she is a protected veteran
 
</div>

Lead Engineer I- Innovation - Admin

Refyne India

<div>
 
 
 The Role
 
 
 
 At
 
 Refyne
 
 , we are seeking a detail-oriented Junior Engineer to provide first-level technical support for hardware, software, and network issues. You will assist with system setups, troubleshoot basic IT problems, manage IT assets, and ensure timely resolution of support tickets to keep day-to-day operations running smoothly.
 
 
 
 
 
 
 
 
 
 What we&rsquo;re looking for
 
 
 <ul>
 <li>
 1-3 years of post-qualification experience in IT support
 </li>
 <li>
 Basic knowledge of computer hardware, operating systems (Windows/macOS), and applications.
 </li>
 <li>
 Understanding of networking fundamentals (LAN, WAN, IP, Wi-Fi).
 </li>
 <li>
 Experience with asset tracking tools and inventory management.
 </li>
 <li>
 Familiarity with ticketing systems (e.g., Jira, ServiceNow, Freshservice, Zendesk).
 </li>
 <li>
 Strong problem-solving skills and ability to work under pressure.
 </li>
 <li>
 Good communication and customer service skills.
 </li>
 </ul>
 
 
 
 
 
 .
 
 
 
 
 What you&rsquo;ll do
 
 
 
 Technical Support
 
 <ul>
 <li>
 Provide basic troubleshooting and support for desktops, laptops, and peripherals.
 </li>
 <li>
 Install, configure, and update operating systems and standard applications.
 </li>
 <li>
 Assist with hardware and software setup for new employees.
 </li>
 </ul>
 
 Network Support
 
 <ul>
 <li>
 Support users with basic network connectivity issues (Wi-Fi, LAN, VPN).
 </li>
 <li>
 Escalate complex network issues to senior IT staff.
 </li>
 <li>
 Maintain understanding of basic networking concepts (IP addressing, DNS, DHCP).
 </li>
 </ul>
 
 Asset Management
 
 <ul>
 <li>
 Maintain accurate records of IT assets (laptops, desktops, accessories, licenses).
 </li>
 <li>
 Track asset allocation, returns, and lifecycle management.
 </li>
 <li>
 Assist in audits and ensure compliance with asset policies.
 </li>
 </ul>
 
 Ticketing &amp; Documentation
 
 <ul>
 <li>
 Manage and respond to IT support tickets within defined SLAs.
 </li>
 <li>
 Document troubleshooting steps, resolutions, and maintain knowledge base articles.
 </li>
 <li>
 Escalate unresolved issues to higher-level support teams as required.
 </li>
 </ul>
 
 
</div>

Jr. Engineer

Arista Networks

<div>
 
 
 Company Description
 
 
 
 
 
 
 Arista Networks pioneered software-driven, cognitive cloud networking for large-scale
 
 
 datacenter and campus environments. Arista's award-winning platforms, ranging in
 
 
 Ethernet speeds from 10 to 400 gigabits per second, redefine scalability, agility and
 
 
 resilience. Arista has shipped more than 20 million cloud networking ports worldwide
 
 
 with CloudVision and EOS, an advanced network operating system. Committed to open
 
 
 standards, Arista is a founding member of the 25/50G consortium. Arista Networks
 
 
 products are available worldwide directly and through partners.
 
 
 
 
 
 Going far beyond the standard call center or tiered support position, the Technical Solutions Engineer at Arista Networks is a top level engineer, equivalent to a Tier 3 or Escalation Engineer in most support organizations.
 
 
 
 
 
 The TSE works in a non-silo environment, supporting all of Arista&rsquo;s products and the many
 
 network
 
 protocols and features covered by EOS. He or she will work directly with both the customer and (when needed) the software and hardware development teams. The TSE team also performs all their own recreates in a dedicated lab environment.
 
 
 Giving customers direct access to a high-level engineer streamlines the support process and raises customer satisfaction.
 
 
 
 
 
 
 Job Description
 
 
 
 
 
 
 Responsibilities:
 
 
 
 
 <ul>
 <li>
 Respond to customer product inquiries via telephone or in written, internet-based email.
 </li>
 <li>
 Resolve customer concerns raised during installation, operation, maintenance or product application or compatibility matters.
 </li>
 <li>
 Interpersonal skills and product knowledge and expertise are critical to responding to daily customer-centric activities.
 </li>
 <li>
 
 Troubleshoot
 
 problems with hardware equipment and software applications and recommends corrective action.
 </li>
 <li>
 Document customer communication and recurring technical issues to support product quality programs and product development.
 </li>
 </ul>
 
 
 
 
 
 Required Product Knowledge and Technical Skills:
 
 
 
 
 
 <ul>
 <li>
 Working knowledge of
 
 networking
 
 industry, products, and protocols
 </li>
 <li>
 Minimum of 1-5 years hands-on experience and a combination of the following; designing, deploying, configuring, supporting, trouble shooting, debugging and administering the following
 
 network
 
 protocols and technologies:
 </li>
 <li>
 
 AAA/TACACS
 
 ,
 
 ACL
 
 ,
 
 ARP
 
 ,
 
 BGP
 
 
 (RFC
 
 
 4271)
 
 ,
 
 DHCP
 
 ,
 
 1G/10G
 
 
 Ethernet
 
 
 (IEEE
 
 
 802.3ab
 
 &amp;
 
 IEEE
 
 
 802.3ae)
 
 ,
 
 Flow
 
 
 Control
 
 ,
 
 ICMP
 
 ,
 
 IGMP
 
 ,
 
 IPv4
 
 &amp;
 
 IPv6
 
 ,
 
 LACP
 
 ,
 
 LLDP
 
 ,
 
 MPLS
 
 ,
 
 NAT
 
 ,
 
 Open
 
 
 Flow
 
 ,
 
 OSPF
 
 
 (RFC
 
 
 2328)
 
 ,
 
 PIM
 
 ,
 
 QOS
 
 ,
 
 RIP
 
 ,
 
 Sflow
 
 ,
 
 SNMP
 
 ,
 
 STP
 
 /
 
 RSTP
 
 /
 
 MST
 
 
 (IEEE
 
 
 802.1d)
 
 ,
 
 VARP
 
 /
 
 VRRP
 
 ,
 
 VLAN
 
 
 (IEEE
 
 
 802.1q)
 
 ,
 
 VRF
 
 </li>
 <li>
 Experience with
 
 troubleshooting
 
 tools such as IXIA, tcpdump, and Wireshark (or similar packet generation and analysis tools) is highly desired
 </li>
 <li>
 A strong comfort level with Linux is highly desired
 </li>
 <li>
 Familiarity with programming/scripting (C++, Java, Python, Perl, JavaScript, shell) a plus.
 </li>
 </ul>
 
 
 
 
 
 Qualifications
 
 
 
 
 
 
 The ideal candidate possesses the ability to
 
 troubleshooting
 
 complex and dynamic customer environments while balancing the communications needs of each case. A strong analytical mind is required, as is the ability to triage. As we are continually releasing new features and products, a high aptitude for both learning and teaching are required.
 
 
 Our engineers work closely with other members of Customer Engineering as well as both Software and Hardware development&mdash;both in diagnosing problems as well as communicating them in multiple technical contexts. Thus, excellent written and verbal communication skills are a must, as is a collaborative approach.
 
 
 
 
 
 Education:
 
 
 
 
 
 Minimum education is a MS in a technical field (CS/EE/ITP preferred). Industry certifications preferred. Prior TAC experience preferred.
 
 
 
</div>

Technical Solutions Engineer

Cloudflare

<div>
 
 About Us
 
 
 
 At Cloudflare, we are on a mission to help build a better Internet. Today the company runs one of the world&rsquo;s largest networks that powers millions of websites and other Internet properties for customers ranging from individual bloggers to SMBs to Fortune 500 companies. Cloudflare protects and accelerates any Internet application online without adding hardware, installing software, or changing a line of code. Internet properties powered by Cloudflare all have web traffic routed through its intelligent global network, which gets smarter with every request. As a result, they see significant improvement in performance and a decrease in spam and other attacks. Cloudflare was named to Entrepreneur Magazine&rsquo;s Top Company Cultures list and ranked among the World&rsquo;s Most Innovative Companies by Fast Company.
 
 
 We realize people do not fit into neat boxes. We are looking for curious and empathetic individuals who are committed to developing themselves and learning new skills, and we are ready to help you do that. We cannot complete our mission without building a diverse and inclusive team. We hire the best people based on an evaluation of their potential and support them throughout their time at Cloudflare. Come join us!
 
 
 
 Available Locations: Bengaluru
 
 
 
 
 About The Department
 
 
 
 Cloudflare&rsquo;s Engineering Team builds and runs the software that handles large amounts of requests on the Internet today. We also build and run the internal tools and platforms that run that software. Individual engineering teams are typically responsible for large areas with considerable impact, and able to execute autonomously within that space to deliver value to their customers - be they internal or external.
 
 
 
 About The Team And The Role
 
 
 
 The Engineering Platform and Productivity team has a charter to build a self-service, resilient, and scalable platform using a combination of Open Source projects, intellectual property, and internal infrastructure. The charter includes to build tools and services that help easily integrate a base set of capabilities into Cloudflare&rsquo;s products. These services have cross cutting concerns that 100s of fellow engineers use as the building blocks at Cloudflare. The team also writes services that are redundant for each product development team to build and that serve high volumes of requests every day.
 
 
 As an engineer in the Engineering Productivity and Platforms organization, you'll be building and managing tools to help engineers deploy and operate the services that make Cloudflare work. Our mission is to provide a reliable, yet flexible, platform to help product teams release new software efficiently and safely. The role includes both software engineering and DevOps operational responsibilities. The ideal candidate will care deeply about providing other engineers with an excellent development experience.
 
 
 
 What You&rsquo;ll Do
 
 
 
 <ul>
 <li>
 Design and build developer productivity tooling including MCP servers and agents.
 </li>
 <li>
 Drive initiatives that make our engineers happier and more productive.
 </li>
 <li>
 Help respond and prevent incidents impacting core platforms.
 </li>
 <li>
 Harden the platform against security threats and resource contention issues.
 </li>
 <li>
 Improve our GitOps systems and practices.
 </li>
 <li>
 Work with app teams to understand their potential challenges and help them choose the best way to architect their systems.
 
 
 
 </li>
 </ul>
 
 Desirable Skills, Knowledge And Experience.
 
 
 
 <ul>
 <li>
 Ability to work with codebases in Bash, TypeScript and Go.
 </li>
 <li>
 Excellent debugging skills.
 </li>
 <li>
 Source control experience including branching, merging and rebasing.
 </li>
 <li>
 The ability to break down complex problems into smaller pieces, provide options, talk through trade-offs and drive the effort to solve the problem.
 
 
 
 </li>
 </ul>
 
 Bonus Points
 
 
 
 <ul>
 <li>
 Providing guidance and building platforms across multiple zones and regions as foundation for other teams to build distributed highly-available applications.
 </li>
 <li>
 Worked in a platform engineering team/ engineering productivity team in the past.
 
 
 
 </li>
 </ul>
 
 What Makes Cloudflare Special?
 
 
 
 We&rsquo;re not just a highly ambitious, large-scale technology company. We&rsquo;re a highly ambitious, large-scale technology company with a soul. Fundamental to our mission to help build a better Internet is protecting the free and open Internet.
 
 
 
 Project Galileo
 
 : Since 2014, we've equipped more than 2,400 journalism and civil society organizations in 111 countries with powerful tools to defend themselves against attacks that would otherwise censor their work, technology already used by Cloudflare&rsquo;s enterprise customers--at no cost.
 
 
 
 Athenian Project
 
 : In 2017, we created the Athenian Project to ensure that state and local governments have the highest level of protection and reliability for free, so that their constituents have access to election information and voter registration. Since the project, we've provided services to more than 425 local government election websites in 33 states.
 
 
 
 1.1.1.1
 
 : We released 1.1.1.1 to help fix the foundation of the Internet by building a faster, more secure and privacy-centric public DNS resolver. This is available publicly for everyone to use - it is the first consumer-focused service Cloudflare has ever released. Here&rsquo;s the deal - we don&rsquo;t store client IP addresses never, ever. We will continue to abide by our privacy commitment and ensure that no user data is sold to advertisers or used to target consumers.
 
 
 Sound like something you&rsquo;d like to be a part of? We&rsquo;d love to hear from you!
 
 
 This position may require access to information protected under U.S. export control laws, including the U.S. Export Administration Regulations. Please note that any offer of employment may be conditioned on your authorization to receive software or technology controlled under these U.S. export laws without sponsorship for an export license.
 
 
 Cloudflare is proud to be an equal opportunity employer. We are committed to providing equal employment opportunity for all people and place great value in both diversity and inclusiveness. All qualified applicants will be considered for employment without regard to their, or any other person's, perceived or actual race, color, religion, sex, gender, gender identity, gender expression, sexual orientation, national origin, ancestry, citizenship, age, physical or mental disability, medical condition, family care status, or any other basis protected by law. We are an AA/Veterans/Disabled Employer.
 
 
 Cloudflare provides reasonable accommodations to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job. Examples of reasonable accommodations include, but are not limited to, changing the application process, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment. If you require a reasonable accommodation to apply for a job, please contact us via e-mail at hr@cloudflare.com or via mail at 101 Townsend St. San Francisco, CA 94107.
</div>

Software Engineer - Platforms & Productivity

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