
Engineer/Senior Technical Support Engineer
Mangaluru, India
WHAT YOU WILL BE DOING
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Communicate with end users/businesses to explain the issue(s) and solutions for
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implementation related questions
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● Provide technical analysis for the production incidents, resolution, and root cause
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analysis for the incidents
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● Publish knowledge articles for the incidents and service requests, prepare technical
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documents for the standard operating procedures
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● Identify, debug and troubleshoot break fix issues and take it to a resolution
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● Respond and resolve issues within agreed service levels
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● Work closely with Engineering and DevSecOps teams for activities related to
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supporting the IAM and CPAM service offerings
WHAT YOU BRING
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Strong Domain knowledge in Identity and Access Management (IAM)
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● Hands-on experience in configuring and deploying one or more IAM tools like Saviynt,
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Sailpoint, OIM or ISIM
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● Knowledge and experience in invoking REST/SOAP web services using tools such as
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Postman
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● Database : Extensive experience in database operations & SQL
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● Strong hands-on experience with Scripting (ex. Shell, Javascript, Python, Groovy)
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● Basic knowledge of operating systems such as Linux, Unix & windows
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● Prior experience integrating with any SSO providers
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● Experience working with global Customers and strong customer focus
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● Excellent written and verbal communication skills
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● Keywords: Cloud, Java, Scripting, Linux, SQL
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● Minimum 5 years experience in implementing various IGA solutions
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