Product Solution Engineer

Product Solution Engineer

You must have a passion for superior customer/ business satisfaction as part of a successful merchant facing product organisation. You must be a good problem solver and trouble-shooter who not only relishes playing around with gadgets and new technologies but also enjoys the fun of solving new technical problems every day. Be part of a highly energetic and innovative team and create customer delight as a differentiator for Juspay.

Responsibilities:

● Take ownership of customer issues and requests through to resolution

● Research, diagnose and troubleshoot issues following SLAs

● Guide non-technical users through the issue resolution process

● Product integration support for merchants

● Collect and document information about users problems for future references

● Follow standard procedures for proper escalation of unresolved issues to the appropriate internal teams

● Provide prompt and accurate feedback to customers

● Document knowledge in the form of knowledge base tech notes and articles

● Collaborate with team for application enhancements requirements

Qualification:

● 2 to 6 years of experience working in application and technical support.

● BE/ME in any discipline / MBA/MCA or equivalent

● Excellent trouble-shooter. Strong analytical and problem-solving skills.

● Decent programming skills and SQL knowledge. Able to understand the code.

● Excellent written and verbal communication skills, ability to explain complex technical issues clearly to non-technical users.

● Ability to collaborate across teams and strong interpersonal skills.