support specialist

Qualifacts

<div><div>Job Description:</div><div></div><div>
Job Description: Responsibilities for Support Specialist I</div><ul><li><ul><li><div>
Provide technical support to customers by researching and answering questions, troubleshooting problems, and optimizing software performance</div></li><li><div>
Provide outstanding customer service, including timely, concise, and accurate responses, and proactive customer issue management, while handling all customer requests in a professional, positive, and dignified manner</div></li><li><div>
Provide training and consultation</div></li><li><div>
Develop knowledge in other domain areas</div></li><li><div>
Begin working within additional service offerings (Live Chat, Concierge, Phone Line) and participating in NRR-based projects (LOE/SOW)</div></li><li><div>
Effectively communicate (verbal, listening, and written) with team, leadership, and customers</div></li><li><div>
Create a positive team environment with motivation and energy</div></li><li><div>
Gain and maintain the trust and confidence of team members by demonstrating integrity, accountability, and flexibility</div></li><li><div>
Resolve moderate to high complexity/priority requests with consistent quality</div></li></ul></li></ul><div></div><div><br>
Qualifications of Support Specialist I</div><ul><li><ul><li><div>
Bachelor's degree, or High School diploma with relevant EHR/Software customer service or behavioral health agency; experience may substitute for an undergraduate degree</div></li><li><div>
2 years of related experience</div></li></ul></li></ul><div>
Knowledge, Skills, and Abilities of Support Specialist I</div><ul><li><ul><li><div>
Ability to ask probing questions based on effective listening</div></li><li><div>
Is on time and prepared for meetings; can make advanced arrangements when they are not available</div></li><li><div>
Is able to own and deliver on commitments</div></li></ul></li></ul><div></div><div>
Qualifacts is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.</div></div>

Support Specialist I

PremierBPO

<div></div><div><div><div><div><div><div><p>We are seeking an IT Support Specialist with solid technological base and excellent communication skills. This role is responsible for providing technical support, troubleshooting, and maintenance of hardware, software, networks, and cloud systems. The IT Support Specialist will ensure seamless IT operations, manage helpdesk tickets, and support users across the organization.</p>
</div><div><h2 class="jobSectionHeader"><b>
Key Responsibilities</b></h2></div><div><ul>
<li>Respond to and resolve IT helpdesk tickets related to hardware, software, and network issues.</li>
<li>Provide technical assistance and support for Microsoft 365 (Office 365) applications and user accounts.</li>
<li>Troubleshoot VPN access, and remote desktop issues.</li>
<li>Install, configure, and maintain desktop systems, laptops, printers, and other IT equipment.</li>
<li>Assist in maintaining and monitoring cloud environments such as AWS or Azure.</li>
<li>Ensure system security through access controls, backups, and regular software updates.</li>
<li>Collaborate with vendors and other IT team members for advanced troubleshooting or procurement needs.</li>
<li>Document technical issues, resolutions, and standard operating procedures.</li>
</ul></div><div><h2 class="jobSectionHeader"><b>Qualifications</b></h2></div><div><ul>
<li>Bachelor's degree in computer science.</li>
<li>2+ years of experience in IT support, helpdesk, or technical support role.</li>
<li>Hands-on experience with Microsoft 365, Active Directory, and Windows operating systems.</li>
<li>Knowledge of cloud services such as AWS or Azure and VPN configuration.</li>
<li>Understanding of network protocols, routers, switches, and firewalls (basic level).</li>
<li>Strong problem-solving and communication skills.</li>
<li>Handson with ticketing systems (e.g., Zendesk, ManageEngine ITMS).</li>
<li>Any relevant Vendor Certification will be a plus.</li>
</ul></div><div><h2 class="jobSectionHeader"><b>Certifications</b></h2></div><div><p>
Relevant Certifications like below will be a plus:</p>
<ul>
<li>Microsoft 365 Certified: Fundamentals (MS-900, AZ-900)</li>
<li>Microsoft Certified: Azure Administrator Associate (AZ-104)</li>
</ul></div><div><h2 class="jobSectionHeader"><b>Soft Skills</b></h2></div><div><ul>
<li>Good English communication skills.</li>
<li>Ability to work as a team player.</li>
<li>Continuous learner with a growth mindset.</li>
</ul></div><div><h2 class="jobSectionHeader"><b>Location &amp; Reporting</b></h2></div><div><ul>
<li>Location: Pakistan (On-Site)</li>
<li>Reports To: IT Manager</li>
</ul></div><div><h2 class="jobSectionHeader"><b>What We Offer</b></h2></div><div><ul>
<li>Market-competitive salary</li>
<li>Career growth opportunities</li>
<li>Learning &amp; development programs</li>
<li>On-the-job training</li>
<li>Medical Coverage (IPD)</li>
<li>Life Insurance</li>
<li>Paid Leaves (Annual, Casual, Sick, Marriage, Maternity, Paternity, Hajj, Bereavement)</li>
<li>Provident Fund</li>
<li>Employee Old Age Benefits (EOBI)</li>
<li>Employee engagement &amp; wellness initiatives</li>
</ul>
</div><div><p><b>Location: </b>NASTP, Lahore</p></div></div></div></div></div></div><div></div>

IT Support Specialist

Premier NX

<div>
 Position Summary:
 <br/>
 <br/>
 We are seeking an IT Support Specialist with solid technological base and excellent communication skills. This role is responsible for providing technical support, troubleshooting, and maintenance of hardware, software, networks, and cloud systems. The IT Support Specialist will ensure seamless IT operations, manage helpdesk tickets, and support users across the organization.
 <br/>
 <br/>
 Key Responsibilities:
 <br/>
 <br/>
 <ul>
  <li>
   Respond to and resolve IT helpdesk tickets related to hardware, software, and network issues.
  </li>
  <li>
   Provide technical assistance and support for Microsoft 365 (Office 365) applications and user accounts.
  </li>
  <li>
   Troubleshoot VPN access, and remote desktop issues.
  </li>
  <li>
   Install, configure, and maintain desktop systems, laptops, printers, and other IT equipment.
  </li>
  <li>
   Assist in maintaining and monitoring cloud environments such as AWS or Azure.
  </li>
  <li>
   Ensure system security through access controls, backups, and regular software updates.
  </li>
  <li>
   Collaborate with vendors and other IT team members for advanced troubleshooting or procurement needs.
  </li>
  <li>
   Document technical issues, resolutions, and standard operating procedures.
  </li>
  <li>
   Bachelors degree in computer science.
  </li>
  <li>
   2+ years of experience in IT support, helpdesk, or technical support role.
  </li>
  <li>
   Hands-on experience with Microsoft 365, Active Directory, and Windows operating systems.
  </li>
  <li>
   Knowledge of cloud services such as AWS or Azure and VPN configuration.
  </li>
  <li>
   Understanding of network protocols, routers, switches, and firewalls (basic level).
  </li>
  <li>
   Strong problem-solving and communication skills.
  </li>
  <li>
   Handson with ticketing systems (e.g., Zendesk, ManageEngine ITMS).
  </li>
  <li>
   Any relevant Vendor Certification will be a plus.
   <br/>
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Qualifications &amp; Experience
  <br/>
  <br/>
 </strong>
 Certifications:
 <br/>
 <br/>
 Relevant Certifications like below will be a plus:
 <br/>
 <br/>
 <ul>
  <li>
   Microsoft 365 Certified: Fundamentals (MS-900, AZ-900)
  </li>
  <li>
   Microsoft Certified: Azure Administrator Associate (AZ-104)
   <br/>
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Soft Skills
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Good English communication skills.
  </li>
  <li>
   Ability to work as a team player.
  </li>
  <li>
   Continuous learner with a growth mindset.
   <br/>
   <br/>
   <br/>
  </li>
 </ul>
 Location &amp; Reporting:
 <br/>
 <br/>
 Location: NASTP, Cantt Lahore.
 <br/>
 <br/>
 Reports To: IT Manager
 <br/>
 <br/>
 What we offer:
 <br/>
 <br/>
 <ul>
  <li>
   Market-competitive salary
  </li>
  <li>
   Career growth opportunities
  </li>
  <li>
   Learning &amp; development programs
  </li>
  <li>
   On-the-job training
  </li>
  <li>
   Medical Coverage (IPD)
  </li>
  <li>
   Life Insurance
  </li>
  <li>
   Paid Leaves (Annual, Casual, Sick, Marriage, Maternity, Paternity, Hajj, Bereavement)
  </li>
  <li>
   Provident Fund
  </li>
  <li>
   Employee Old Age Benefits (EOBI)
  </li>
  <li>
   Employee engagement &amp; wellness initiatives
   <br/>
  </li>
 </ul>
</div>


KPIT Technologies

<p><b>Overview</b><br/>We are seeking a dedicated and knowledgeable Computer Support Specialist to join our IT team. This role is essential in providing technical support for our managed care clients. The ideal candidate will possess strong troubleshooting skills, a solid understanding of various operating systems, and exceptional customer service abilities. You will be responsible for assisting users with hardware and software issues, managing computer systems, and maintaining network security.</p><p><b>Responsibilities</b></p><ul><li>Provide technical support to end-users via help desk, remote access possible service calls</li><li>Troubleshoot software and hardware issues across various operating systems including Windows, macos</li><li>Manage computer systems and perform installations, configurations, and updates.</li><li>Support network administration tasks including Azure Remote Desktop and Windows Office 365 Environment</li><li>Utilize tools for troubleshooting computer and office 365 related problems</li><li>Assist with Azure Remote Desktop and remote environments</li><li>Assess current configurations making recommenations for upgrade/replacement.</li><li>Maintain documentation of technical processes and user guides.</li><li>Collaborate with team members on projects related to IT support and computer management.</li><li>Provide training and guidance to users on the use of mobile devices and Microsoft Office applications.</li></ul><p><b>Qualifications</b></p><ul><li>Proven experience in technical support or help desk roles.</li><li>Strong knowledge of computer hardware, software troubleshooting, desktop support, and IT infrastructure.</li><li>Familiarity with networking concepts including LAN administration, DNS management, TCP protocols, and Meraki devices.</li><li>Proficiency in Microsoft Windows Enviromentment</li><li>Excellent communication skills with the ability to explain technical concepts to non-technical users.</li><li>Ability to work with ticketing systems for answering customer requests.</li><li>Strong analytical skills for diagnosing issues effectively.</li><li>Ability to work independently as well as part of a team in a fast-paced environment.</li><li>A customer-focused mindset with a commitment to providing high-quality service. Join our team as a Computer Support Specialist where your expertise will help us maintain an efficient IT environment while supporting our users effectively.</li><li>Willing to train the righ person with most of the above basic skills</li></ul><p>Job Type: Part-time</p><p>Pay: $20.00 - $30.00 per hour</p><p>Expected hours: 20 &ndash; 25 per week</p><p>Benefits:</p><ul><li>Employee discount</li><li>Flexible schedule</li><li>Paid time off</li></ul><p>Ability to Commute:</p><ul><li>Rockville, MD 20850 (Preferred)</li></ul><p>Work Location: In person</p>

Computer Support Specialist

Digaptics Inc

<p>Digaptics is hiring a <b>GoHighLevel Support Specialist</b> to provide exceptional technical support and act as a lead operator/integrator for our clients. You will be responsible for troubleshooting, configuring, and optimizing GoHighLevel CRM setups while ensuring seamless workflows, automations, and a smooth client experience.</p><p><b>Responsibilities:</b></p><ul><li>Build and optimize client workflows in GoHighLevel</li><li>Connect tools via APIs (OpenAI, Google Sheets, Twilio, Mailgun)</li><li>Create automations using Zapier, Make, and webhooks</li><li>Train and improve AI chatbots</li><li>Manage projects in Monday.com</li><li>Create Loom tutorials for clients</li><li>Handle light administrative tasks</li></ul><p><b>Requirements:</b></p><ul><li>Proven experience with GoHighLevel, Zapier, Make, or similar tools</li><li>Ability to work with APIs and test integrations</li><li>Strong problem-solving skills and clear English communication</li><li>Commitment to a long-term role (not freelancing)</li><li>Bonus: Basic coding knowledge (JSON, JavaScript, Python)</li></ul><p>Shift Timing: <b>8:00 PM to 5:00 AM</b></p><p>Job Type: Full-time</p><p>Work Location: In person</p>

GoHighLevel Support Specialist

International Turnkey Systems - ITS

<div>
 <p>
  We are seeking a highly skilled and dedicated Application Support Specialist to join our team supporting online banking systems. This role ensures the smooth operation, reliability, and performance of our online and mobile banking platforms. The ideal candidate will serve as the first line of support, with a strong background in troubleshooting technical issues, maintaining system integrity, and collaborating across teams to deliver exceptional service continuity and user experience.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Responsibilities:
  </strong>
 </p>
 <ul>
  <li>
   Carry out day to day IT Technical support, maintenance/upgrade, and administration on online bank&rsquo;s systems.
  </li>
  <li>
   Act as first line support to Troubleshoot, Monitoring, and identify any system related issues.
  </li>
  <li>
   Act as first line support to Investigate, Resolve and escalate any related online or mobile Apps functional and system issues.
  </li>
  <li>
   Maintain the systems to keep it up and running smoothly to ensure users get the maximum benefit from it.
  </li>
  <li>
   Deploy the new changes or updates or fixies on all level of the applications components.
  </li>
  <li>
   Be Familiarized with the network/hardware infrastructure within the bank, and all applications, and fully understand the interfaces and interdependencies
  </li>
  <li>
   Involve in the Release management activities with online banking and other applications.
  </li>
  <li>
   Support Business continuity tests for DR site.
  </li>
 </ul>
 <p>
 </p>
 <p>
  <strong>
   Qualifications:
  </strong>
 </p>
 <ul>
  <li>
   Bachelor&rsquo;s degree in computer science or equivalent IT related.
  </li>
  <li>
   At least 5 years&rsquo; experience in supporting IT system.
  </li>
  <li>
   Knowledge of oracle administration WebLogic portal 11g
  </li>
  <li>
   Knowledge of oracle administration WebLogic 14c
  </li>
  <li>
   Knowledge of web servers IIS
  </li>
  <li>
   Knowledge of database oracle and MSSQL.
  </li>
  <li>
   Knowledge of Linux administration.
  </li>
  <li>
   Excellent communication and IT customer service skills
  </li>
  <li>
   Strong drive for continuous improvement.
  </li>
  <li>
   Strong analytical skills.
  </li>
  <li>
   Strong problem-solving skills.
  </li>
 </ul>
 <p>
 </p>
</div>


Application Support Specialist

Nodoos Tech solutions private limited

<p>An Operations Support Specialist is responsible for providing technical, administrative, and operational support to ensure smooth business operations. Their key duties include troubleshooting technical issues, maintaining systems and processes, managing daily operations such as scheduling and logistics, coordinating with different departments, and implementing operational policies and improvements.</p><p>Key Responsibilities</p><ul><li>Provide technical support and troubleshoot operational issues.</li><li>Monitor and maintain system performance, including hardware and software.</li><li>Manage daily operational procedures like scheduling, logistics, and inventory control.</li><li>Collaborate with cross-functional teams for seamless execution of operations.</li><li>Generate and analyze reports to identify bottlenecks and suggest improvements.</li><li>Implement new operational policies and ensure compliance with regulations.</li><li>Provide administrative support including scheduling meetings and maintaining records.</li><li>Assist in project management and special operational projects.</li><li>Train staff and support change management processes.</li></ul><p>Job Types: Full-time, Part-time, Permanent</p><p>Pay: &#8377;8,086.00 - &#8377;44,006.19 per month</p><p>Benefits:</p><ul><li>Health insurance</li><li>Work from home</li></ul><p>Work Location: In person</p>

Operations Support Specialist

Search 10000+ Support specialist jobs near you this November. New roles added regularly across leading industries. Apply today.

10000 support specialist jobs NEAR_ME

Support Specialist I

IT Support Specialist

IT Support Specialist

Computer Support Specialist

GoHighLevel Support Specialist

Application Support Specialist

Operations Support Specialist