support specialist

Cloud Rexpo Pvt. Ltd.

Job Title: IT Support Specialist Location: Bahria Town Phase 7, Rawalpindi Shift: On-site, Day (9:30 AM &ndash; 6:30 PM)We are seeking a skilled and proactive IT Support Specialist to join our branch office. This role involves providing comprehensive IT support to our in-house employees, clients, and departmental teams. The ideal candidate will have hands-on experience with server management, Active Directory, dialer support, PFSense firewall, NVR/camera systems, networking, and hardware troubleshooting. Strong English communication skills and the ability to collaborate effectively with both Head Office and Branch IT teams are required.Key Responsibilities:<ul><li>Server Management: Install, configure, and maintain in-house servers; monitor performance.</li><li>Active Directory: Manage user accounts, group policies, and troubleshoot related issues.</li><li>Dialer Support: Provide client-end support and ensure dialer functionality.</li><li>Firewall Management: Configure and monitor PFSense firewall; implement security protocols.</li><li>NVR and Camera Systems: Install/maintain NVR and surveillance systems.</li><li>Networking: Configure and troubleshoot routers, switches, and Wi-Fi.</li><li>Technical Support: Provide Level 1 support to employees and clients.</li><li>Collaboration: Coordinate IT strategies between branch and head office teams.</li><li>Branch IT Operations: Ensure smooth IT functionality for the branch office.</li></ul>Qualifications:<ul><li>Proven experience in IT support and systems administration.</li><li>Strong knowledge of servers, Active Directory, networking, and firewalls.</li><li>Proficiency with PFSense and NVR systems.</li><li>Excellent troubleshooting and problem-solving abilities.</li><li>Fluent English (verbal &amp; written).</li><li>Customer-focused approach with teamwork skills.</li></ul>Preferred Skills:<ul><li>Relevant certifications (Microsoft, Cisco, Linux).</li><li>Experience supporting international clients.</li><li>Knowledge of latest IT security practices.</li></ul>Job Type: Full-timePay: Rs60,000.00 - Rs70,000.00 per monthExperience:<ul><li>IT support and Systems Administration: 2 years (Required)</li><li>servers, Active Directory, networking, and firewalls: 1 year (Required)</li></ul>Language:<ul><li>English (Required)</li></ul>Location:<ul><li>Rawalpindi (Required)</li></ul>Work Location: In person

IT Support Specialist

Prima Systems

Title: Patient Support SpecialistLocation: Lahore &amp; Rawalpindi (100% Onsite Role)Shift Options (Night Shifts with Saturday on):6:00 PM &ndash; 3:00 AM7:00 PM &ndash; 4:00 AM8:00 PM &ndash; 5:00 AM9:00 PM &ndash; 6:00 AM(Any shift may be assigned)Job descriptionWe are seeking a dedicated and detail-oriented individual to join our team as a Patient Support Specialist. In this role, you will be responsible for assisting patients via phone calls, emails, and chat to facilitate their appointment scheduling and rescheduling needs.Responsibilities:<ul><li>Assist patients in scheduling, rescheduling, and canceling appointments over the phone, via email, and through chat services.</li><li>Provide excellent customer service to patients, addressing their inquiries, concerns, and requests promptly and professionally.</li><li>Maintain patient records and appointment schedules in the Electronic Medical Records (EMR) or Electronic Health Records (EHR) system.</li><li>Verify patient insurance information and eligibility, as needed.</li><li>Educate patients on appointment procedures, required documentation, and any pre-appointment instructions.</li><li>Ensure compliance with patient confidentiality and data protection regulations.</li></ul>Requirements:<ul><li>Previous experience in US-based customer support, patient support, or a related role.</li><li>Proficiency in using Electronic Medical Records (EMR) and Electronic Health Records (EHR) systems.</li><li>Strong english communication skills, both verbal and written, with the ability to effectively interact with patients and healthcare professionals.</li><li>Excellent organizational skills and attention to detail.</li><li>Ability to multitask and prioritize tasks in a fast-paced environment.</li></ul>Job Type: Full-timePay: Rs125,000.00 - Rs130,000.00 per monthWork Location: In person

Patient Support Specialist

Brix

Role DescriptionThis is a full-time Remote role for a Technical Support Specialist. The Technical Support Specialist will be responsible for providing technical assistance and support to customers, troubleshooting and resolving technical issues, ensuring customer satisfaction, and maintaining high standards of customer support.<ul><li>Provide prompt and effective technical support to customers</li><li>Troubleshoot software, connectivity, and user-related issues</li><li>Document and track issues using our internal support system</li><li>Escalate unresolved issues to appropriate internal teams</li><li>Ensure a high level of customer satisfaction through clear communication and timely resolution</li><li>Follow up on open tickets to ensure closure and satisfaction</li><li>Contribute to our internal knowledge base and support documentation</li></ul>Qualifications<ul><li>Experience in a technical support role is a must</li><li>Technical Support and Troubleshooting skills</li><li>Customer Support and Customer Satisfaction skills</li><li>Strong Analytical Skills</li><li>Excellent communication and interpersonal skills</li><li>Ability to work completely remote with their computer, internet and headset.</li><li>College Graduate</li></ul>Industry<ul><li>Telecommunications</li></ul>Employment TypeFull-time Compensation 2:3 $ per hourJob Type: Full-timePay: E&pound;100.00 - E&pound;150.00 per hour

Technical Support Specialist

Expert BOS

Job Title: IT Support Specialist Location: Karachi (Onsite) Schedule: 6 Days a Week - Night ShiftAbout the RoleWe are seeking a highly experienced and versatile IT Support Specialist to join our team. This role is ideal for someone who is comfortable wearing many hats&mdash;handling everything from day-to-day technical support to systems administration, cybersecurity, networking, cloud management, and strategic IT planning. If you thrive in dynamic environments, take ownership, and can independently manage a wide scope of IT responsibilities, we want to meet you.Key Responsibilities:<ul><li>Manage and maintain Microsoft Azure environments, including tenant configurations.</li><li>Provide Level 1&ndash;3 support for hardware, software, and network issues.</li><li>Install, configure, and maintain servers, network devices, and IT infrastructure.</li><li>Monitor system performance and ensure high availability of critical systems.</li><li>Manage backups, disaster recovery procedures, and system updates.</li><li>Implement security best practices across all systems.</li><li>Monitor for vulnerabilities, threats, and unauthorized access.</li><li>Maintain compliance with data protection and security standards.</li><li>Manage and support cloud services.</li><li>Administer virtual machines, storage solutions, and cloud-based applications.</li><li>Lead and execute IT projects from planning to deployment.</li><li>Evaluate new technologies and recommend improvements.</li><li>Manage IT vendors, procurement, and contract negotiations.</li><li>Maintain detailed documentation of systems, processes, and configurations.</li><li>Develop IT policies, SOPs, and best practices.</li></ul>Qualifications &amp; Experience<ul><li>3+ years of professional experience in a broad IT role.</li><li>Strong knowledge of Windows and/or Linux environments.</li><li>Solid understanding of networking: TCP/IP, DNS, DHCP, firewalls, VPNs.</li><li>Experience with server administration, virtualization (VMware/Hyper-V), and cloud platforms.</li><li>Familiarity with cybersecurity practices, monitoring tools, and risk mitigation.</li><li>Experience supporting both remote and on-site teams.</li><li>Strong troubleshooting, communication, and project management skills.</li><li>Ability to work independently and handle multiple priorities.</li><li>Manage user accounts, permissions, and workstation setups.</li></ul>Requirements:Strong expertise in Microsoft Azure &amp; Tenants Management Experience in IT support &amp; troubleshooting (hardware/software/network) Ability to work night shifts (onsite in Karachi) Knowledge of cloud security and infrastructure management is a plusWhy Join Us?Opportunity to work with cutting-edge cloud technologies Collaborative &amp; growth-oriented work environment Career advancement opportunitiesIf you're a tech-savvy problem-solver ready to take on this challenge, we'd love to hear from you!Job Type: Full-timePay: Rs60,000.00 - Rs80,000.00 per monthExperience:<ul><li>Azure: 1 year (Required)</li><li>Tenants: 1 year (Required)</li></ul>Work Location: In person

Maxima Apparel

<div>
 
 
 EDI Support Specialist
 
 
 
 
 
 
 As an
 
 EDI Support Specialist
 
 at Maxima Apparel, you will play a key role in supporting the day-to-day operations and logistics functions across our global supply chain. You will work closely with internal teams, customers, suppliers, and 3PL partners to ensure smooth data exchanges, reliable order flows, and timely shipment execution. Your expertise in EDI and operational data processes will help maintain accuracy, efficiency, and consistency across our operational ecosystem.
 
 
 
 
 
 
 Key Responsibilities:
 
 
 
 
 EDI Operations Support
 
 
 <ul>
 <li>
 Manage and monitor EDI transactions with customers, vendors, logistics providers, and marketplaces (e.g., orders, invoices, ASNs).
 </li>
 <li>
 Onboard new EDI partners and integrate with company ERP and EDI service provider.
 </li>
 <li>
 Ensure all incoming and outgoing EDI documents are processed accurately and on time.
 </li>
 <li>
 Coordinate with partners and internal teams to resolve EDI errors, missing documents, or mismatches.
 </li>
 <li>
 Maintain documentation of EDI requirements, mapping rules, and operational workflows.
 </li>
 </ul>
 
 
 
 
 
 Operational Data Coordination
 
 
 <ul>
 <li>
 Support Operations and Logistics teams by ensuring data accuracy for orders, shipments, inventory, and product information.
 </li>
 <li>
 Assist with bulk uploads or data adjustments in ERP, WMS, or e-commerce systems.
 </li>
 <li>
 Perform routine data checks to identify discrepancies and coordinate corrective actions.
 </li>
 <li>
 Prepare and validate packing lists, shipment confirmations, and other operational documents derived from data feeds.
 </li>
 </ul>
 
 
 
 
 
 Logistics &amp; Supply Chain Support
 
 
 <ul>
 <li>
 Track the flow of customer orders from receipt to fulfillment, highlighting delays or data inconsistencies.
 </li>
 <li>
 Support the creation of operational reports, such as order status, inventory availability, shipment performance, and vendor compliance.
 </li>
 <li>
 Help maintain alignment between internal teams, warehouses, and customer requirements.
 </li>
 </ul>
 
 
 
 
 
 Process Improvement &amp; Workflow Optimization
 
 
 <ul>
 <li>
 Identify gaps or inefficiencies in current operational data flows and work with stakeholders to propose improvements.
 </li>
 <li>
 Assist with documenting SOPs related to EDI, order management, data handling, and logistics processes.
 </li>
 <li>
 Support the rollout of new customers, new EDI documents, or updated operational workflows.
 </li>
 </ul>
 
 
 
 
 
 Cross-Functional Collaboration
 
 
 <ul>
 <li>
 Work closely with Operations, Logistics, Customer Service, Sales, and IT teams to ensure seamless coordination.
 </li>
 <li>
 Translate operational needs into clear requirements for data flows, partner communication, or system adjustments.
 </li>
 <li>
 Provide training and guidance to team members on EDI processes, operational data accuracy, and workflow best practices.
 </li>
 </ul>
 
 
 
 
 
 Qualifications, Experience &amp; Skills
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in Supply Chain, Operations Management, Business, Information Systems, or a related field, or equivalent practical experience.
 </li>
 <li>
 
 2&ndash;4 years of experience
 
 in Operations, Logistics, Supply Chain, Customer Service, or EDI support roles, preferably within apparel, retail, wholesale, or logistics environments.
 </li>
 <li>
 Strong understanding of EDI fundamentals and hands-on experience with common EDI transactions (e.g., 850, 810, 856), including their impact on order processing, logistics, and retail compliance.
 </li>
 <li>
 Familiarity with global EDI standards and operations across U.S., European, Asian, and African markets.
 </li>
 <li>
 Experience working with 3PLs, retailers, marketplaces, and external service providers is a plus.
 </li>
 <li>
 Proficiency in Excel and working with spreadsheets and CSV files for data review, cleaning, and basic manipulation.
 </li>
 <li>
 Ability to troubleshoot EDI and data issues such as incorrect mappings, missing fields, or failed transmissions, with familiarity in FTP/SFTP or similar data exchange methods.
 </li>
 <li>
 Understanding of core supply chain workflows, including order management, shipping, warehousing, and fulfillment.
 </li>
 <li>
 Strong analytical and problem-solving skills, with high attention to detail and a focus on data accuracy and reliability.
 </li>
 <li>
 Ability to work across multiple systems and quickly learn new platforms (ERP, WMS, e-commerce systems).
 </li>
 <li>
 Proven ability to coordinate or manage projects involving internal Operations/Logistics teams and external partners or customers.
 </li>
 <li>
 Strong communication and collaboration skills, effective with both technical and non-technical stakeholders.
 </li>
 <li>
 Organized, proactive, and capable of managing multiple priorities in a fast-paced, service-oriented environment.
 </li>
 </ul>
 
 
 
 
 
 -Shift Timing: 9am&ndash;5pm, from Saturday to Thursday.
 
 
 
 
 -Location: New Cairo, Egypt.
 
 
</div>

EDI Support Specialist

Impruvon Health

<div><h3 class="jobSectionHeader">Description</h3><div> 
About Impruvon Health</div><div>
Impruvon Health was founded with a mission to transform medication management for vulnerable populations through innovation, accountability, and compassion. Our platform empowers care teams by simplifying complex workflows, preventing medication errors, and ensuring compliance, ultimately improving safety, outcomes, and independence for individuals in long-term care. 
</div><div>At Impruvon, we are innovative, driven, and willing to go the extra mile. Our team operates like a family: supporting each other both professionally and personally. We listen first, build with empathy, and remain committed to solving problems that have a meaningful impact on people&rsquo;s lives. 
</div><div>The Technical Support Specialist will be a frontline advocate for our customers, ensuring their issues are resolved quickly, accurately, and with care. This role ensures providers can rely on our platform without disruption, which directly supports safe and compliant medication management. The ideal candidate will take a friendly, empathetic approach in their support role, be an excellent communicator and always puts the customer first. 
</div><div>This is a full time, salaried role. The Technical Support Specialist will work a shift based schedule, which may include hours such as Noon to 8 PM ET depending on team needs.</div><h3 class="jobSectionHeader"> 
Key Responsibilities</h3><div> 
Customer Support &amp; Issue Resolution</div><ul>
<li>Serve as the first point of contact for customer technical issues across software and hardware products.</li>
<li>Respond to tickets, emails, and calls with empathy, professionalism, and a customer-first approach</li>
<li>Troubleshoot and resolve issues by following established processes, escalating complex cases as needed.</li>
<li>Take full ownership of customer cases until resolved or properly escalated.</li>
<li>Ensure timely follow-ups and closure of support tickets within defined SLAs.</li>
</ul><div>Knowledge Base &amp; Self-Service</div><ul>
<li>Contribute to the internal and external knowledge base by documenting solutions</li>
<li>Identify recurring issues and suggest improvements to resources that help customers resolve issues independently.</li>
</ul><div>Collaboration &amp; Continuous Improvement</div><ul>
<li>Partner with product, Engineering, and Customer Success teams by sharing insights from customer interactions.</li>
<li>Provide feedback on tools, processes, and workflows to improve support efficiency.</li>
<li>Participate in team training sessions and skill-building opportunities to expand technical expertise.</li>
</ul><div>Hardware &amp; Software Support</div><ul>
<li>Assist with troubleshooting ImpruvonHealth&rsquo;s hardware products (e.g., medboxes, e-kits) and escalate to senior support when needed.</li>
<li>Log patterns in recurring hardware/software issues to aid in long-term improvements and/or replacement.</li>
</ul><div>
 
Key Performance Indicators (KPIs)
</div><ul><li>First Response Time: Respond to new tickets within SLA (e.g., 15 minutes for critical issues).</li>
<li>Resolution Time: Meet or exceed time-to-resolution goals by category.</li>
<li>Customer Satisfaction (CSAT): Maintain a high satisfaction rating through responsive, empathetic support.</li>
<li>Knowledge Contribution: Regularly add and update resources in the knowledge base.</li></ul> 
<h3 class="jobSectionHeader">
Skills, Knowledge and Expertise</h3> 
<ul>
<li>
1&ndash;3 years of experience in a technical support, help desk, or customer service role (SaaS or health tech experience preferred).</li>
<li>Strong problem-solving skills with a customer-first attitude.</li>
<li>Familiarity with ticketing systems, knowledge base platforms, or similar tools.</li>
<li>Basic technical aptitude and willingness to learn both software and hardware troubleshooting.</li>
<li>Excellent communication skills and ability to explain technical concepts in simple terms.</li>
<li>Bonus: Experience in healthcare, long-term care, IDD, or behavioral health settings.</li></ul> 
<h3 class="jobSectionHeader">
Benefits</h3><div> 
At Impruvon Health, we know our people are our greatest asset. We provide a benefits package designed to support your well-being and growth, including:</div><ul>
<li>Competitive compensation aligned with experience</li>
<li>Health, dental, and vision insurance</li>
<li>401(k) Retirement Planning</li>
<li>Unlimited PTO and holidays</li>
<li>Flexible work environment with opportunities for remote work</li>
<li>Professional development and learning opportunities</li>
<li>A mission-driven culture where your work directly impacts lives</li>
</ul><div>Working at Impruvon Health means being part of a mission-driven, passionate, and collaborative team. Every role contributes to improving lives and reducing risks in care settings across the country. As a Technical Support Specialist, you&rsquo;ll gain valuable experience, grow your skills, and make a meaningful difference every day.</div><h3 class="jobSectionHeader"> 
About Impruvon Health</h3><div>
At Impruvon Health, we are transforming medication management and clinical workflows with intuitive, one-click solutions that simplify processes, eliminate inefficiencies, and empower care teams to do more with ease and confidence. 
 
Designed in partnership with IDD providers, our platform automates medication administration and other clinical workflows such as treatments, minimizes errors, and strengthens compliance&mdash;ensuring safer, more effective care for the individuals who depend on it, while keeping providers aligned with regulatory requirements effortlessly.</div></div>

Travelport

<div>Customer technical support specialist
We are seeking a dynamic and experienced Customer Technical Support Specialist to join our team. The ideal candidate will join a team of technical support specialists dedicated to providing exceptional service to our customers. This role requires strong customer service skills, technical expertise, and a commitment to ensuring customer satisfaction. 
Key Responsibilities:
<ul><li>Provide technical support of the full Travelport product range.
</li><li>Work with the Team Leaders and Customer Technical Services Manager to set clear team goals and objectives and monitor performance against targets.
</li><li>Collaborate with cross-functional teams, including Commercial, Product Development and GCE, to address customer needs and improve service delivery.
</li><li>Assist with the implementation of strategies to enhance customer satisfaction and loyalty.
</li><li>Stay updated on industry trends and best practices in customer support and technical services.
</li><li>Service incidents from all channels including but not limited to; Phone, Web Submit, Chat, and Email.
</li><li>Provide coherent and intelligent problem descriptions to enable the incident to be referred to outside suppliers or other teams without further reference.
</li><li>Promote Travelport self-service options to customers including MyTravelport.
</li><li>Attend regular team meetings, performance reviews, and training sessions to enhance own capabilities.
</li></ul>Who we are looking for in this role:
<ul><li>Proven experience in a technical support role.
</li><li>A team member who can contribute to a positive and collaborative team environment, promoting a culture of excellence and accountability.
</li><li>Fluent English (spoken and written) skills required.
</li><li>Ability to develop strong customer and internal relationships through a collaborative, consultative, reliable, and empathetic approach.
</li><li>Strong team player
</li><li>Excellent communication and interpersonal skills, with the ability to interact effectively with customers and internal stakeholders.
</li><li>Strong problem-solving skills and the ability to troubleshoot technical issues.
</li><li>Ability to work under pressure and manage multiple priorities effectively.
</li><li>Someone with the ability to collaborate effectively across cultures and geographical regions.
</li></ul>KPIs:
<ul><li>Maintain monthly team CSAT rating of 4.7/5
</li><li>Achieve a response time within 4 business hours for 100% of all cases handled
</li><li>Close 80% of all cases handled within 24 business hours.
</li></ul>Why Join Us: Joining Travelport means being part of a team that values innovation, collaboration, and continuous improvement. You will have the opportunity to make a significant impact by driving process improvements and managing strategic projects that contribute to our overall success and growth in the travel technology sector. We offer competitive compensation, comprehensive benefits, and a supportive work environment where your ideas are encouraged, and your contributions recognized.
Travelport is an equal opportunity employer and values diversity in the workplace.</div>

Tech Support Specialist

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