support specialist

Replit

<div><p>Replit is the agentic software creation platform that enables anyone to build applications using natural language. With millions of users worldwide, Replit is democratizing software development by removing traditional barriers to application creation.</p><p></p><p>
As a Support Specialist you are at the forefront of helping those developers create. On a given day, you&rsquo;ll help our customers navigate billing questions, manage their accounts, and get the most out of Replit. You'll be the voice of our users, bubbling up patterns and feedback to Replit's Product and Engineering teams so we can keep improving.<br>
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We use tools like Zendesk, Linear, Slack, Stripe, Orb and Replit itself to get the job done.<br>
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You will work on a small, global team of support specialists and engineers united by Replit's mission to make the next billion software creators. Together, you'll ensure developers worldwide have the support they need to bring their ideas to life.</p><h2 class="jobSectionHeader"><b><br>
In this role you will&hellip;</b></h2><ul><li><p>
Work directly with Replit customers via support tickets to solve account, billing, and product issues, while meeting daily ticket volume and resolution time targets</p></li><li><p>
Collaborate with the rest of the Support team in telling the story of our users to the rest of Replit</p></li><li><p>
Directly contribute to and maintain the Support&rsquo;s Team's Knowledge Base</p></li><li><p>
Partner with Engineering and other internal teams to resolve complex billing escalations</p></li><li><p>
Help shape and refine support processes as the team and product continue to grow</p></li></ul><p></p><h2 class="jobSectionHeader"><b>
Required skills and experience:</b></h2><ul><li><p>
4+ years of customer support experience</p></li><li><p>
Experience with support platforms (Zendesk), payment systems (Stripe, Orb), and ticketing workflows</p></li><li><p>
Excellent communication skills and a proactive approach to asking questions and resolving ambiguity</p></li><li><p>
Ability to work efficiently in fast-paced, high-volume support environments</p></li><li><p>
Strong time management and ticket triage skills</p></li><li><p>
Comfortable working in a metrics-driven environment</p></li><li><p>
Able to work independently while collaborating effectively with cross-functional teams</p></li></ul><p></p><h2 class="jobSectionHeader"><b>
Nice to have:</b></h2><ul><li><p>
Background in B2B SaaS customer success or support</p></li><li><p>
Has used Replit in the last 3 to 6 months.</p></li><li><p>
Experience with AI tools (Claude, ChatGPT, etc.)</p></li></ul><p></p><h2 class="jobSectionHeader"><b>
Tools + Tech Stack for this role</b></h2><ul><li><p>
Zendesk</p></li><li><p>
Stripe</p></li><li><p>
Slack</p></li><li><p>
Orb</p></li><li><p>
Replit</p></li><li><p>
Notion</p></li></ul><p></p><p><i>
This is a full-time role that can be held from our NYC office. The role has an in-office requirement on Monday, Wednesday, and Friday, with a start time between 8am and 10am depending on business needs.</i></p><p></p><p><b>
Full-Time Employee Benefits Include:</b></p><p>
Competitive Salary &amp; Equity</p><p>
401(k) Program with a 4% match</p><p>
Health, Dental, Vision and Life Insurance</p><p>
Short Term and Long Term Disability</p><p>
Paid Parental, Medical, Caregiver Leave</p><p>
Commuter Benefits</p><p>
Monthly Wellness Stipend</p><p>
Autonomous Work Environment</p><p>
In Office Set-Up Reimbursement</p><p>
Flexible Time Off (FTO) + Holidays</p><p>
Quarterly Team Gatherings</p><p>
In Office Amenities</p><p></p><p><b>
Want to learn more about what we are up to?</b></p><ul><li><p>
Meet the Replit Agent</p></li><li><p>
Replit: Make an app for that</p></li><li><p>
Replit Blog</p></li><li><p>
Amjad TED Talk</p></li></ul><p><b>
Interviewing + Culture at Replit</b></p><ul><li><p>
Operating Principles</p></li><li><p>
Reasons not to work at Replit</p></li></ul><p></p><p>
To achieve our mission of making programming more accessible around the world, we need our team to be representative of the world. We welcome your unique perspective and experiences in shaping this product. We encourage people from all kinds of backgrounds to apply, including and especially candidates from underrepresented and non-traditional backgrounds.</p><p>
Compensation Range: $73K - $110K</p></div>

Support Specialist

Eventus WholeHealth

<div><div><b>Clinician Support Specialist</b></div><br>
<div></div>
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<div><b>Position Summary:</b></div>
<div>Eventus WholeHealth delivers an integrated model that provides holistic care for medically vulnerable adults achieving extraordinary outcomes for the people we serve. We do this through a value driven framework of excellence, integrity, person-centeredness, stewardship and teamwork. This care is provided to adults who reside in skilled nursing, assisted living facilities and private residences through a network of healthcare providers including Physicians, Nurse Practitioners, Physician Assistants, Psychologists, Licensed Clinical Social Worker, Clinical and Administrative Support Staff.</div>
<div></div>
<div>The Clinician Support Specialist is responsible for enhancing the performance of the clinical care team through supporting and facilitating clinical services with their assigned providers. The Clinician Support Specialist is required to work in the field with the assigned provider as directed by Lead Clinician Support Specialist or Manager/Supervisor. You may be asked to travel to facilities up to 60 miles from your home.</div>
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<div><div>Hours: Mon-Fri - 8-hour dayshift</div>
<div>Fuel Card to assist with commutes</div>
</div>
<div></div><div><b>Provider Support</b></div>
<ul><li>Ensure that the clinical provider in the assigned building is able to focus on taking care of their patients for the day</li>
<li>Ensure that each patient is seen as medically necessary per clinical protocol.</li>
<li>Serve as a &ldquo;buffer&rdquo; between provider and families/staff to facilitate proper patient management.</li>
<li>Document appropriate encounter and time for CCM and BHI services</li>
<li>If scheduling is assigned: Scheduling rosters should be updated daily to ensure accuracy and schedules sent timely.</li>
<li>Assist with any day-of changes to the scheduled visits due to acute needs, hospitalizations, admissions, or discharges</li>
<li>Prepare clinical documentation for assigned providers each day</li>
<li>Complete basic opening of encounter note as per discipline protocol</li>
<li>Perform medication reconciliation on all scheduled patients each encounter</li>
<li>Enter appropriate facility chart data on all scheduled patients each day into patient encounter notes and assign to provider</li>
<li>Enter lab and other diagnostic study results into patient encounter and assign to provider as per guidelines</li>
<li>Assist with collection and sorting of all clinical paperwork needed for clinician review and ensure completion each day</li>
<li>Host telehealth sessions for providers as assigned by manager/supervisor, both routine and acute visits</li>
</ul>
<div></div><div><b>Facility Support</b></div>
<ul><li>When scheduling is an expectation for your role:
<ul><li>Share patient schedules with key facility staff as needed.</li>
</ul></li><li>Assist with any triage needs as directed by assigned provider (whether they are in or out of the building that day)</li>
<li>Assist with triage documentation as needed.</li>
<li>Ensure that all needed paperwork is routed for the facility to Eventus providers, office, or families.
</li><li>Assist with consents for any services needed.</li>
<li>Attend stand up meetings to report any needed information from the facility to Eventus providers and vice versa if allowed by facility.</li>
<li>Assist with discharge planning of clinical services as needed.</li>
<li>Ensuring check in and out each day with facility staff regarding patients seen, status, etc.</li>
</ul>
<div></div><div><b>Patient Support</b></div>
<ul><li>Maintain patient confidentiality at all times.</li>
<li>Document appropriate encounter and time for CCM and BHI services</li>
<li>Check all forms of communication several times daily to ensure patient needs are met.</li>
<li>Inform patient and family of recent visits, new orders and defer to provider when needed</li>
<li>Communicate transitions of care to CCM team to enhance patient care and education.</li>
</ul><div>Additional Duties and Responsibilities</div>
<div><ul><li>Clinician Support Specialists are expected to be knowledgeable and adhere to Eventus WholeHealth standards, policies and procedures and outlined in employee handbook including HIPAA rules and regulations.</li>
<li>Clinician Support Specialists should adhere to the Eventus WholeHealth dress code policy i.e. clean, wrinkle-free, matching scrubs with appropriate, closed-toed footwear and name badge.</li>
<li>When duties are completed ahead of scheduled workday, report to your Lead Clinician Support Specialist for any additional assignments.</li>
<li>Clinician Support Specialists should seek further training if uncertain how to proceed with any assignment.</li>
</ul>
</div><div></div><div><b>Qualifications/Education:</b></div>
<div>High School Diploma or equivalency</div>
<div>Must have a valid driver's license and reliable transportation</div>
<div>Expected to travel up to 1 hour from home address</div>
<div>Certified Clinician Support Specialist degree a plus</div>
<div>Typing speed of 45wpm or greater</div>
<div>Medical Scribing experience preferred</div><br>
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<div><b>WHAT WE OFFER</b></div>
<div>Our full-time positions offer provide:</div>
<div>A chance to be part of a growing and emerging culture</div>
<div>Fuel card to assist with commutes</div>
<div>Paid time off benefits</div>
<div>Holidays</div>
<div>Health benefits (medical, dental vision)</div>
<div>Short &amp; Long-term disability options</div>
<div>Employer Contribution to 401k Retirement</div>
<div><br>
About Eventus WholeHealth:<br>
Eventus WholeHealth was founded in 2014 to provide physician-led healthcare services for residents and patients of skilled nursing and assisted living facilities. With our highly trained team of physicians, psychiatrists, nurse practitioners, physician assistants, psychotherapists, podiatrists, optometrists, audiologists, and support staff, our comprehensive, evidence-based model provides collaborative interdisciplinary care with the seamless and vital integration of a wide range of specialties. Our differentiated approach not only empowers the facilities to reach their own goals and objectives but also ensures better patient outcomes. For more information, please visit www.eventuswholehealth.com.</div></div>

Clinician Support Specialist

Schewels Home

<p></p><div><div><div><p><b>IT Support Specialist</b></p><p></p><p><b><br>
Job Title:</b> IT Support Specialist (Entry Level)</p><p><b><br>
Employment Type:</b> Full-Time, Hourly</p><p><b>
Reports to:</b> IT Director</p><p><b>
Location:</b> Lynchburg, VA (Corporate Offices and Central Warehouse)</p><p></p><p><b><br>
Summary: </b>Join our IT department as an Entry-Level IT Support Specialist, servicing fifty-three retail locations. This role requires a customer-focused individual who is flexible, well-organized, and analytical, with a strong commitment to resolving technology-related issues efficiently.</p><p></p><p><b><br>
Essential Duties and Responsibilities:</b></p><ul><li><b>
Hardware and Software Support:</b><ul><li>
Maintain and document hardware and software inventory.</li><li>
Assist in hardware/software installations, rollouts, and upgrades, including office moves and new store setups.</li><li>
Provide troubleshooting and repair services for various IT equipment, including desktops, laptops, printers, and peripherals.</li><li>
Support cellular phone operations and manage related issues.</li><li>
Support Android tablets and associated software.</li></ul></li><li><b>
Helpdesk Support:</b><ul><li>
Offer first-line support for hardware and software problems, including diagnostics and troubleshooting.</li><li>
Resolve network issues across multiple platforms, including fiber internet service, cable internet, and 4G/5G connections.</li><li>
Provide remote and on-site technical support for internal users and external customers.</li><li>
Participate in IT projects, contributing to team efforts and collaborating on technology solutions.</li></ul></li><li><b>
Additional Responsibilities:</b><ul><li>
Interface with company personnel and vendors to enhance technology solutions.</li><li>
Travel periodically to various company locations for on-site support.</li></ul></li></ul><p></p><p><b><br>
Knowledge, Skills, Abilities, and Requirements:</b></p><ul><li>
Must pass a 7-year background check for misdemeanors and felonies.</li><li>
Valid driver's license and a clean driving record required.</li><li>
Must have reliable transportation.</li><li>
Experience in a corporate environment supporting over 200 users is preferred.</li><li>
Proficient in Microsoft Windows 7, 10, and 11; intermediate experience with PC hardware and software.</li><li>
Competence in WLAN configuration and troubleshooting.</li><li>
Exceptional customer service, communication, and troubleshooting skills.</li><li>
Strong time management skills and the ability to work effectively within a team.</li><li>
A strong desire to learn and achieve IT-related certifications; A+ (CompTIA) certification or active pursuit of the same is highly desirable.</li></ul><p></p><p><b><br>
Physical Requirements:</b></p><ul><li>
Ability to safely lift up to 50 pounds.</li><li>
Comfort with working from extension ladders is an advantage.</li></ul><p></p><p><br>
EEO/Drug Free Workplace</p></div></div></div><p></p>

IT Support Specialist

Unlimited Service Group

<div></div><div><div><b>Service Support Specialist</b>
</div><div><b><i>Starting pay: $20-25/hour</i></b></div><div><br>
</div><p><b>U</b><b>nlock Your Potential as a Service Support Specialist!</b>
</p><p><b>Position Summary:</b>
</p><p>Are you ready to be an integral part of our team? We're seeking a Service Support Specialist to be the backbone of our branch, tackling a variety of tasks across all departments.</p><p><br>
</p><p><b>Essential Functions:</b>
</p><p>Task Maestro: Assist dispatch in creating work orders, maintaining billing notes, and inputting new equipment data.
</p><p>Office Maven: Handle clerical duties like scanning, filing, and managing daily mail.
</p><p>Customer Champion: Welcome and guide customers in tagging their equipment for repairs.
</p><p>Logistics Pro: Manage UPS shipments, ensuring accuracy and proper documentation.
</p><p>Warehouse Organizer: Ensure components are stored correctly in the warehouse or attached to Service Work Orders.
</p><p>Safety Advocate: Prioritize safety and follow our accident prevention procedures.
</p><p>Adaptable Dynamo: Embrace new challenges assigned by the Branch Manager.</p><p><br>
</p><p><b>Responsibilities of the Position:</b>
</p><p>Team Player: This is a non-supervisory role, reporting to the Branch Manager.
</p><p>Decision Influencer: Your actions can impact people, finances, and our organization's reputation.</p><p><br>
</p><p><b>Minimum Qualifications:</b>
</p><p>Educational Foundation: High School diploma or its equivalent.
</p><p>Experience Insight: Two years of education and/or experience in a related field.
</p><p>Exceptional Communicator: Strong customer service, communication, and problem-solving skills.
</p><p>Clean Slate: Successful completion of a pre-employment drug screen and criminal background check.
</p><p>Safety-First Attitude: Prioritize safety in all you do.
</p><p>Self-Motivated and Organized: Excel at working independently with minimal supervision.</p><p><br>
</p><p><b>Physical Demands:</b>
</p><p>Office Oasis: Primarily, work in a typical office environment.
</p><p>Occasional Lifting: Light lifting of office equipment, supplies, and boxes may be needed.
</p><p>Balanced Posture: A mix of sitting, walking, and standing throughout your day.
</p><p>Tech-Savvy: Comfortably operate computers and office equipment.
</p><p>Ready to unlock your potential as a Service Support Specialist? Join our team, where your dedication and skills make all the difference. Apply now and be part of something exceptional!</p><div><br>
</div><p>General Parts is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.</p><div></div><div><b><i><br>
#dispatcher #customerservice #billing</i></b></div></div><p></p>

Service Support Specialist

Premium Service Brands

<div><h1 class="jobSectionHeader"><b>Software Support Specialist</b></h1><div>
Reports To: Information Technology Manager</div><div>
Location- Charlottesville, VA</div><h2 class="jobSectionHeader"><b>
About Premium Service Brands</b></h2><p>
Premium Service Brands (PSB) is a leading franchisor of home service brands across North America. Our growing portfolio includes brands such as 360&deg; Painting, ProLift Garage Doors, Maid Right, Window Gang, Rubbish Works, House Doctors, Kitchen Wise, and others.</p><p>
PSB provides franchise owners with the systems, technology, and operational support needed to successfully operate and grow their businesses. Our team works closely with franchise operators to ensure they have the tools, training, and resources needed to deliver exceptional service in their local markets.</p><h2 class="jobSectionHeader"><b>
Position Overview</b></h2><p>
The Software Support Specialist provides frontline technical support to franchise owners and internal teams across the company&rsquo;s core software platforms.</p><p>
This role serves as the primary help desk resource for franchise operators, assisting with system questions, troubleshooting issues, and helping users effectively navigate the software tools that support their daily business operations.</p><p>
The position works closely with internal departments, IT partners, and software vendors to diagnose issues, resolve system challenges, and support ongoing platform improvements.</p><h2 class="jobSectionHeader"><b>
Key Responsibilities</b></h2><ul><li>The Software Support Specialist supports franchise owners and internal teams with system access, troubleshooting, and software guidance, including but not limited to:</li><li>Serve as the primary help desk contact for franchise owners and their teams regarding software and platform questions submitted through the ticketing system.</li><li>Troubleshoot issues related to supported business applications and assist users with resolving system errors or functionality concerns.</li><li>Assist franchise operators with software navigation, account setup, password resets, and access management across supported platforms.</li><li>Monitor incoming support requests and ensure timely response and resolution of user issues.</li><li>Identify recurring system issues and escalate technical problems to internal teams or software vendors when necessary.</li><li>Work with internal departments and external vendors to diagnose and resolve application-related issues.</li><li>Assist with testing, software updates, patches, and new feature rollouts.</li><li>Maintain system documentation, troubleshooting guides, and user support materials.</li><li>Support onboarding of new franchise locations by assisting with initial system setup and software orientation.</li><li>Provide guidance to franchise operators on best practices for using supported business systems and tools.</li><li>Support franchise operators in effectively utilizing company-approved technology platforms, helping ensure systems are used consistently across locations to support operational standards and overall business performance.</li></ul><h2 class="jobSectionHeader"><b>
Qualifications</b></h2><ul><li>Experience in a software support, help desk, or application support role.</li><li>Strong troubleshooting and problem-solving skills.</li><li>Ability to clearly communicate technical information to non-technical users.</li><li>Familiarity with cloud-based systems and SaaS platforms.</li><li>Experience supporting business applications, CRM systems, or operational software tools.</li><li>Strong organizational skills and the ability to manage multiple support requests.</li></ul><div></div><div><b><br>
Additional Requirements</b></div><div>
All candidates are subject to a criminal background screening as a condition of employment.</div><p>
Employees must be able to perform the essential functions of this position with or without reasonable accommodation.</p><p>
Equal Employment Opportunity</p><p>
Premium Service Brands is an equal opportunity employer. Employment decisions are based on merit and business needs. We do not discriminate based on race, color, religion, sex, national origin, age, disability, veteran status, or any other protected classification.</p></div>

Software Support Specialist

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Support Specialist

Clinician Support Specialist

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Clinician Support Specialist

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Software Support Specialist

Clinician Support Specialist