support specialist

Nsight Health

<div><div><div><div><div><div><div><div><h3 class="jobSectionHeader"><b>About Nsight Health</b></h3><p><b>
Nsight Health</b> is transforming how care is delivered through <b>Remote Patient Monitoring (RPM)</b>, <b>Chronic Care Management (CCM)</b>, and <b>Behavioral Health Integration (BHI)</b>. We empower healthcare providers to manage chronic conditions using real-time data, AI-enabled technology, and 24/7 clinical support. Our HIPAA-compliant platform connects patients and care teams nationwide&mdash;improving outcomes, adherence, and peace of mind. Join a fast-growing, mission-driven team that blends healthcare and technology to make a measurable difference in people&rsquo;s lives.</p><p>
Nsight Health &mdash; Where Technology Meets Compassion.</p><p></p><h3 class="jobSectionHeader"><b>
Primary Responsibilities</b></h3><ul><li><p>
Manage and respond to incoming support tickets in Hubspot.</p></li><li><p>
Manage an inbox and correspond promptly and professionally with patients, medical professionals, team members, and partners.</p></li><li><p>
Handle inbound and outbound support calls.</p></li><li><p>
Troubleshoot login issues for web and mobile-based applications.</p></li><li><p>
Maintain and create new items in the company knowledge base.</p></li><li><p>
Create and manage tasks for patients within RPM/CCM software.</p></li><li><p>
Complete other projects or duties as assigned.</p></li><li><p>
Work efficiently in a multi-tasking environment while maintaining attention to detail.</p></li></ul><p></p><h3 class="jobSectionHeader"><b>
Qualifications</b></h3><ul><li><p>
Proficiency in Microsoft Excel and/or Google Sheets.</p></li><li><p>
Experience with Monday.com.</p></li><li><p>
Familiarity with Hubspot or other CRM/ticketing software.</p></li><li><p>
Highly organized with the ability to multi-task effectively.</p></li><li><p>
Self-driven and proactive approach to work.</p></li><li><p>
Excellent communication and interpersonal skills.</p></li><li><p>
High computer literacy and ability to learn new software quickly.</p></li><li><p>
Strong attention to detail and problem-solving skills.</p></li><li><p>
Healthcare or medical billing experience preferred, but not required.</p></li><li><p>
Experience with EHR/EMRs preferred, but not required.</p></li></ul><p></p><h3 class="jobSectionHeader"><b>
Education &amp; Experience</b></h3><ul><li><p>
Proficiency in Microsoft Excel and/or Google Sheets.</p></li><li><p>
Experience with Monday.com and Confluence.</p></li><li><p>
Familiarity with EHR/EMRs and CRM/ticketing software (preferred).</p></li></ul><p></p><h3 class="jobSectionHeader"><b>
Computer Skills</b></h3><ul><li><p>
Advanced proficiency with business software and online platforms.</p></li></ul><p></p><h3 class="jobSectionHeader"><b>
Training Schedule</b></h3><ul><li><p>
Duration: Monday-Friday, 9:00 AM - 6:00 PM Eastern Time for Two weeks</p></li><li><p>
Attendance is mandatory during training to ensure readiness before going live with patients.</p></li></ul><p></p><h3 class="jobSectionHeader"><b>
Compensation &amp; Benefits</b></h3><ul><li><p>
Monthly bonus potential: Up to $1,000</p></li><li><p>
Supplemental bonus opportunities</p></li><li><p>
11 Paid Holidays annually</p></li><li><p>
Paid Time Off (PTO)</p></li><li><p>
Health, Dental, and Vision Insurance</p></li><li><p>
401(k) with 3.5% company match</p></li><li><p>
All equipment provided</p></li><li><p><b>
Sign-On Bonus:</b> This role is eligible for a one-time <b>$2,500 sign-on bonus</b>. The bonus will be paid after you complete 120 days of continuous employment and is contingent upon your active employment status and satisfactory performance at the time of payment</p></li></ul><p></p><h3 class="jobSectionHeader"><b>
Pay Disclosure</b></h3><ul><li><p>
The amount displayed is total potential compensation (OTE), which includes potential monthly bonuses, as Nsight is a pay-for-performance company.</p></li><li><p>
Salary offers are determined based on candidate qualifications, experience, skills, and education as they relate to the position.</p></li><li><p>
Offers are aligned with salary ranges informed by external market data for the role&rsquo;s level.</p></li></ul><p></p><h3 class="jobSectionHeader"><b>
Why Join Nsight Health?</b></h3><ul><li><p>
Be part of a growing company transforming how healthcare is delivered.</p></li><li><p>
Work remotely in a collaborative, purpose-driven environment that values your input.</p></li><li><p>
Help patients live healthier lives with technology that truly makes a difference.</p></li></ul></div></div></div></div></div></div></div><br>
Monday - Friday 9:00am-6:00pm EST</div>

Support Specialist

Brix

<p><b>Role Description</b></p><p>This is a full-time Remote role for a Technical Support Specialist. The Technical Support Specialist will be responsible for providing technical assistance and support to customers, troubleshooting and resolving technical issues, ensuring customer satisfaction, and maintaining high standards of customer support.</p><ul><li>Provide prompt and effective technical support to customers</li><li>Troubleshoot software, connectivity, and user-related issues</li><li>Document and track issues using our internal support system</li><li>Escalate unresolved issues to appropriate internal teams</li><li>Ensure a high level of customer satisfaction through clear communication and timely resolution</li><li>Follow up on open tickets to ensure closure and satisfaction</li><li>Contribute to our internal knowledge base and support documentation</li></ul><p><b>Qualifications</b></p><ul><li>Experience in a technical support role is a must</li><li>Technical Support and Troubleshooting skills</li><li>Customer Support and Customer Satisfaction skills</li><li>Strong Analytical Skills</li><li>Excellent communication and interpersonal skills</li><li>Ability to work completely remote with their computer, internet and headset.</li><li>College Graduate</li></ul><p>Industry</p><ul><li>Telecommunications</li></ul><p>Employment Type</p><p>Full-time<br/>Compensation<br/>2:3 $ per hour</p><p>Job Type: Full-time</p><p>Pay: E&pound;100.00 - E&pound;150.00 per hour</p><p>Experience:</p><ul><li>SLA: 2 years (Required)</li></ul><p>Language:</p><ul><li>English (Required)</li></ul>

Technical Support Specialist

SimpleConsign

<p></p><div><div><div>As a Technical Support Specialist, you will be responsible for providing world-class software and hardware support to our rapidly-growing customer base.</div>
</div><div><h3 class="jobSectionHeader"><b>About SimpleConsign</b></h3>
<div><div>It&rsquo;s time the resale industry reaped the benefit of the innovation that has poured into the retail sector. SimpleConsign was designed for this. As the first and leading web-based inventory and POS system for consignment stores and consignors, SimpleConsign offers a user-friendly, feature-rich platform that helps store owners streamline operations, improve inventory tracking, and enhance the overall customer experience.
</div></div></div><div><h3 class="jobSectionHeader"><b>Description</b></h3>
<div><div><div>Job Title: Technical Support Specialist</div><div>
Reports to: Manager of Technical Support</div><div>
Department: Post-Sale Services</div><div>
Company: SimpleConsign</div><div>
Type: Full-time/Salaried</div><div>
Location: Columbia, MO (on-site)</div><div></div><div><br>
About Us:</div><div>
SimpleConsign is a leading provider of innovative and user-friendly SMB B2B software solutions designed to streamline inventory management and enhance retail operations. Our suite of products caters to the unique needs of small and medium-sized businesses, empowering them to thrive in the dynamic market landscape. As we continue to grow, we are seeking an ambitious and customer-centric Technical Support Specialist to join our team to ensure our customers receive optimal satisfaction by delivering high-quality and timely technical support.</div><div></div><div><br>
Job Description:</div><div>
The Technical Support Specialist plays a pivotal role at SimpleConsign, focusing on assisting customers with technical issues, providing thorough training, and ensuring the smooth operation of our software across various store environments. This role involves direct interaction with customers, solving problems in real-time, and contributing to the continuous improvement of our software solutions.</div><div></div><div><br>
Responsibilities:</div><ul><li>
Technical Support: Offer assistance for both software and hardware, resolving technical issues through email and over the phone while connected to the customer's computer via remote login</li><li>
Training: Educate users on the SimpleConsign software, tailoring the training to fit consignment, buy outright, and dealer mall store environments</li><li>
Collaboration: Work closely with the Manager of Technical Support and team to analyze customer issues, initiating corrective actions and contributing to the improvement of our application</li><li>
Triage: Troubleshoot, investigate and document suspected product-related issues and effectively communicate these to leadership and our product team</li><li>
Innovation: Utilize technology to enhance efficiency within the team and the software's usability for customers</li><li>
Availability: Willingness to work evenings and weekends on a rotating basis and be proactive in solving customer's problems, including making outgoing calls</li><li>
Documentation: Create and maintain FAQs and self-serve documentation to aid customers in answering and troubleshooting common questions and issues</li><li>
Performance: Maintain focus on efficiency by meeting or exceeding core KPI targets as defined by leadership</li></ul><div></div><div><br>
Requirements &amp; Qualifications:</div><ul><li>
BA/BS degree or similar college-level education</li><li>
Minimum of 1-2 years experience in a technical support or a similar role with a track record of excellence</li><li>
Customer-centric attitude with a heart of service</li><li>
Experience with Zendesk or other help desk-related platforms</li><li>
Comfortable troubleshooting hardware issues with receipt and label printers</li><li>
Proficient in both Windows and Mac environments, as well as web browsers and their extensions.</li><li>
Demonstrated ability to learn and become an expert on new software products quickly</li><li>
Excellent verbal and written communication skills, with a strong aptitude for problem-solving and conflict resolution</li><li>
Knack for synthesizing complex topics into easily understood information for others to understand</li><li>
Passionate about delivering exceptional customer service and driving customer feedback into a product improvements</li><li>
Creative, motivated, and capable of working effectively in a team to find resolutions and streamline customer support processes</li></ul><div></div><div><br>
Benefits:</div><ul><li>
Competitive salary and performance-based bonuses.</li><li>
Comprehensive health, dental, and vision benefits.</li><li>
401(k) retirement savings plan with 6% company matching.</li><li>
Professional development opportunities.</li>
Collaborative and innovative work environment.<br>
<li>
</li></ul><div></div><br>
<div>If you're a team player with a knack for technology and a commitment to customer success, we invite you to apply for the Technical Support Specialist role at SimpleConsign. Help us revolutionize how small and medium-sized businesses operate in the retail industry!</div><br>
<div></div>
</div></div></div><div><h4 class="jobSectionHeader"><b>Salary</b></h4>
<p>$50,000 - $53,000 per year</p></div></div>

CARE INFOTECH

<p>Job Title: Desktop Support Specialist</p><p>Job Summary: The Desktop Support Specialist provides technical support to end-users, ensuring efficient operation of computer systems and software applications. Key Responsibilities: - Respond to user inquiries and provide technical assistance via phone, email, or in-person. - Troubleshoot hardware and software issues on desktops, laptops, and peripherals. - Install, configure, and maintain operating systems and applications. - Perform routine maintenance and updates on computer systems. - Document support requests and resolutions in the ticketing system. - Assist with network connectivity issues and printer setups. - Collaborate with IT teams to resolve complex technical problems. - Provide training and support to users on software applications and best practices. Qualifications: - Associate's degree in Computer Science or related field; Bachelor's preferred. - Proven experience in desktop support or technical support roles. - Strong knowledge of Windows and Mac operating systems. - Familiarity with networking concepts and troubleshooting. - Excellent communication and customer service skills. - Ability to work independently and as part of a team. Preferred Skills: - Certifications such as CompTIA A+, Microsoft Certified Professional (MCP). - Experience with remote support tools and ticketing systems. - Knowledge of Active Directory and user account management. Working Conditions: - May require occasional overtime or on-call support. - Fast-paced environment with varying levels of technical challenges.</p><p>Job Type: Permanent</p><p>Pay: ₹15,000.00 - ₹20,000.00 per month</p><p>Work Location: In person</p>

Desktop Support Specialist

Tweety Four 7

<p>Client Support Specialist &ndash; Onsite Night Shift (Female Only)</p><p><b>Job Location:</b> Bahria Town, Rawalpindi<br/><b>Work Mode:</b> Onsite<br/><b>Shift Timings:</b> Night Shift (US &amp; Australia Time Zones)<br/><b>Employment Type:</b> Full-Time<br/><b>Openings:</b> Multiple<br/><b>Salary Package:</b> PKR 100,000 &ndash; PKR 150,000</p><p>We are seeking a motivated <b>Client Support Specialist</b> to join our onsite Client Services team in Rawalpindi. This position is designed for individuals who enjoy working with international clients, managing relationships, and ensuring smooth service delivery through clear communication and coordination.</p><p>This opportunity is open to <b>female candidates only</b>.</p><p>Role Overview</p><p>The Client Support Specialist will serve as a liaison between clients and internal teams, ensuring client requirements are understood, communicated, and addressed efficiently. The role focuses on client satisfaction, onboarding support, CRM management, and continuous improvement of the client experience.</p><p>Candidates with <b>up to 1 year of experience</b> or <b>fresh graduates</b> with strong communication skills are encouraged to apply.</p><p>Primary Duties and Responsibilities</p><ul><li>Handle ongoing communication with international clients through email, calls, and CRM tools</li><li>Understand client needs and assist with timely resolution of requests and concerns</li><li>Coordinate with internal departments such as Engineering, Support, and Operations</li><li>Support new client onboarding and training activities</li><li>Track and update client information, interactions, and feedback in CRM systems</li><li>Assist in monitoring client engagement, satisfaction, and retention metrics</li><li>Document issues, feedback, and service improvements for internal reporting</li><li>Follow best practices for customer service and client relationship management</li></ul><p>Required Qualifications and Skills</p><ul><li>Bachelor&rsquo;s degree in Business, Marketing, Communications, or a related discipline</li><li>0&ndash;1 year of experience in customer success, customer support, or client-facing roles</li><li>Strong spoken and written English communication skills</li><li>Basic knowledge of CRM platforms (Salesforce, HubSpot, or similar) preferred</li><li>Professional attitude with strong interpersonal and coordination skills</li><li>Willingness to work night shifts aligned with international clients</li><li>Female candidates only</li></ul><p><b>Shift Details:</b></p><ul><li>US Shift: 6:00 PM &ndash; 3:00 AM PKT</li><li>Australia Shift: 3:00 AM &ndash; 12:00 PM PKT</li></ul><p>Salary and Benefits</p><ul><li>Monthly salary between PKR 100,000 and PKR 150,000</li><li>10 paid leaves annually</li><li>Company‑provided pick and drop transportation</li><li>Structured training and career growth opportunities</li><li>Supportive, professional, and team‑oriented work environment</li><li>Exposure to international clients and global service standards</li></ul><p>Why This Role?</p><ul><li>Onsite role in a secure office location</li><li>Clear career progression in Client Success and Account Management</li><li>Ideal entry point into international client handling roles</li><li>Long‑term growth opportunities based on performance</li></ul><p>How to Apply</p><p>Candidates who meet the requirements and are interested in building a career in client success are encouraged to apply through Indeed.</p><p>~</p><p>Client Support Specialist, Customer Success Executive, Client Support Jobs, Customer Experience Jobs, CRM Executive, Night Shift Jobs for Females, Bahria Town Rawalpindi Jobs, Onsite Jobs for Women, International Client Support, Client Relationship Management.</p><p>Job Type: Full-time</p><p>Pay: Rs100,000.00 - Rs150,000.00 per month</p><p>Work Location: In person</p>

Client Support Specialist

Foodics

Customer Support Specialist <p><b>Overview</b></p><p>Foodics is a leading restaurant management ecosystem and payment tech provider. Founded in 2014 with headquarters in Riyadh and offices across five countries, including the UAE, Egypt, Jordan, and Kuwait, we serve customers and partners in over 35 countries worldwide. Our products have processed over 6 billion orders, making Foodics one of the most rapidly evolving SaaS companies to emerge from the MENA region. Foodics has completed three rounds of funding, the latest raising $170 million in the largest SaaS funding round in MENA, boosting our ability to serve business owners.</p><p><b>The Job in a Nutshell</b></p><p>As a Customer Support Specialist, you will handle clients' inquiries and requests regarding Foodics products and overall incoming communication channels. You will be the first line of support for customers with a primary focus on providing optimum service at all times.</p> Responsibilities <ul><li>Handle and provide accurate answers for client inquiries</li><li>Escalate and follow up with concerned teams as needed until case resolution</li><li>Document communication logs into our CRM and ticketing systems with accuracy</li><li>Train clients on using Foodics products via multiple virtual channels</li><li>Report daily events to team leaders and highlight areas needing attention</li></ul> Qualifications <ul><li>Bachelor's degree in any major (preferred)</li><li>0 - 1 year of experience in call center or customer service roles</li><li>High fluency in English, especially verbal communication (must)</li><li>Excellent typing skills (must)</li><li>Comfortable and skilled in delivering training (preferred)</li><li>Willing to work hard and autonomously to handle customer cases until resolution</li><li>Strong communication and problem-solving abilities</li><li>Comfortable performing routine tasks while maintaining quality standards</li></ul> What We Offer You <ul><li>Highly competitive compensation packages, including bonuses and the potential for shares</li><li>Regular training and an annual learning stipend to grow professionally</li><li>Join a team of professionals from over 30 nationalities working in 14 countries</li><li>Autonomy, mentoring, and challenging goals that create opportunities for you and the company</li></ul>

Customer Support Specialist

tastytrade, Inc.

<div><p><b>Company Name:</b> tastytrade<br>
<b>Role:</b> Product Support Specialist &ndash; Open API<br>
<b>Location:</b> Chicago, IL - Hybrid (3 days/week in office)</p>
<p>
Our Product Team manages the portfolio of features and enhancements that power tastytrade, guiding each initiative from initial concept through discovery, build, deployment, and continuous improvement. As a Product Support Specialist for Open API, you'll serve as the critical bridge for our Open API customers, providing technical support for our public API while gathering insights that directly shape our roadmap. You'll develop deep expertise in RESTful APIs, OAuth authentication, and trading workflows, partnering with Engineering and Product teams to ensure our API delivers an exceptional developer experience.</p>
<p><b>
What You'll Do:</b></p>
<p><b>
Deliver exceptional API technical support:</b></p>
<ul>
<li>Manage the Open API support inbox, triaging and resolving developer inquiries with aggressive same-day and 2 business day resolution expectations</li>
<li>Debug complex API integration issues including authentication flows, WebSocket connections, request/response formatting, and rate limiting challenges</li>
<li>Reproduce bugs in local development environments, create minimal reproducible examples, and document technical issues for Engineering escalation</li>
<li>Coordinate regular touchpoints with Product Manager and Engineering Manager to resolve advanced technical questions and facilitate knowledge transfer</li>
<li>Monitor developer communities (Reddit, Discord, forums, GitHub) to proactively address questions and emerging issues</li>
</ul>
<p><b>Build comprehensive knowledge resources:</b></p>
<ul>
<li>Create and maintain internal canned responses in Salesforce for common API questions, including code snippets and troubleshooting workflows</li>
<li>Develop external customer-facing FAQs, integration guides, and code examples on the developer portal</li>
<li>Build and maintain the tastyworks-public-api Postman collection with working examples for all instrument types, order types, and complex trading strategies</li>
<li>Create sample integration code in multiple languages demonstrating authentication, order placement, market data streaming, and error handling</li>
<li>Identify gaps in public API documentation each quarter and contribute directly to documentation improvements with technical accuracy</li>
</ul>
<p><b>Gather and synthesize developer feedback:</b></p>
<ul>
<li>Aggregate feedback from support tickets, community forums, and direct developer interactions to identify patterns in pain points and feature requests</li>
<li>Analyze API usage patterns, error logs, and integration challenges to surface systemic issues and enhancement opportunities</li>
<li>Transform developer insights into actionable product recommendations with technical specifications that enhance API functionality</li>
<li>Collaborate with Product Managers to prioritize feature requests and bug fixes based on developer impact</li>
<li>Track enhancement requests and monitor resolution progress, providing technical context to stakeholders</li>
</ul>
<p><b>Who You Are:</b></p>
<ul>
<li>Bachelor's degree in Computer Science, Software Engineering, or related technical field, or equivalent practical experience</li>
<li>Experience in technical support, API support, developer relations, or software engineering roles</li>
<li>Strong understanding of RESTful API architecture, HTTP/HTTPS protocols, authentication methods (OAuth 2.0, session tokens), and WebSocket connections</li>
<li>Experience with API testing tools (Postman, curl, Insomnia) and ability to craft complex API requests, troubleshoot responses, and validate payloads</li>
<li>Familiarity with version control (Git), API documentation tools, and development workflows</li>
<li>Understanding of basic trading concepts (order types, instrument types, market mechanics) or demonstrated ability to quickly learn domain-specific technical systems</li>
<li>Analytical mindset: Ability to diagnose technical issues systematically, identify root causes, and document reproduction steps clearly</li>
<li>Customer-focused communication: Excellent at translating technical concepts for varied audiences while maintaining technical accuracy</li>
<li>Self-directed learner comfortable with complex technical systems and emerging technologies</li>
<li>Strong preference for obtaining securities licensing (SIE and Series 7) within 60 days of starting the role</li>
</ul>
<p><b>Nice to have:</b></p>
<ul>
<li>Experience with financial services APIs or trading platform integrations</li>
<li>Contributions to open-source projects or public GitHub repositories</li>
<li>Knowledge of options trading, futures, or equity market mechanics</li>
<li>Experience with monitoring tools, logging systems, or API analytics platforms</li><br>
</ul>
<p><b>Company Perks/Benefits:</b></p>
<ul>
<li>Performance Bonuses</li>
<li>Stock Purchase Options</li>
<li>401k Plan</li>
<li>Medical/Dental/Vision Benefits</li>
<li>20 Paid Vacation Days (plus an additional paid vacation day the month of your birthday!)</li>
<li>10 Paid Sick Days</li>
<li>Gym Membership Reimbursement</li>
<li>Commuter Benefits</li>
<li>Pet Insurance</li>
<li>Wellness &amp; Mental Health Programs</li>
<li>Charitable Donation Matching</li>
<li>Two Paid Volunteer Days Off</li>
<li>Daily catered lunch when in the office</li>
<li>Full kitchen with snacks and beverages</li>
<li>In-building gym</li>
<li>Shuttle to/from Metra</li>
<li>Office located in the West Loop - Chicago's growing center of tech, great cuisine, and high-end bars</li>
</ul>
<p><b>Base Salary:</b> $94,000<br>
<i>The actual salary offered will be based on the candidate's level of experience and qualifications</i></p>
<p><b>
Discretionary performance bonus:</b> 5-10% of base salary based on individual and company performance</p>
<div>
<div><div><p><b>About IGNA</b><b> + tasty</b><br>
IG North America is home to tastytrade, tasty<i>live</i>, tastyfx, and tastycrypto&mdash;a family of brands built to democratize trading and empower individual investors. Founded in Chicago by the creators of thinkorswim, acquired by London-based IG Group in 2021, we combine startup innovation with the backing of a global fintech leader with 50+ years of experience.</p>
<p>
From our headquarters in Chicago's Fulton Market, our team builds award-winning trading platforms, produces live financial education content daily, and creates technology that makes complex markets accessible. tastytrade is our retail brokerage for self-directed investing and trading, with tasty<i>live</i> providing content to educate our customers. tastyfx is the fastest-growing forex broker in the US. tastycrypto provides self-custody digital wallets for decentralized finance.</p>
<p>
We're a lean, collaborative team that values autonomy, pragmatism, and impact. Whether you're building technology, creating content, serving customers, or supporting operations, you'll work alongside people who are passionate about disrupting traditional finance and genuinely care about helping traders succeed. Our culture rewards initiative, embraces experimentation, and measures success by the value we create for our users.</p>
<p><b>
Location: </b>Our office is in the West Loop - Chicago's growing center of tech, great cuisine, and high-end bars.
</p><p><b>tastytrade | tasty</b><b><i>live</i></b><b> | tastyfx | tastycrypto</b>
<br>
1330 W Fulton Market, Chicago, IL 60607
</p><ul><li>Don't meet every single requirement? Studies have shown that women and people of color are less likely to apply to jobs unless they have every single qualification. Our team is dedicated to building a diverse, inclusive, and authentic workplace, so if you're excited about this role but your experience doesn't align perfectly, we encourage you to apply anyway. You may be just the right candidate for this or other roles!</li></ul></div></div></div></div>

Product Support Specialist

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