switchboard operator

Highland Hospital

<p></p><div><div><div><div>Highland Hospital is seeking an experienced Switchboard Operator to join the team. This position answers the main line to Highland Hospital and directs all incoming calls. Hours are Saturday &amp; Sunday from 3pm-8:30pm and Monday-Wednesday from 5pm-9pm.<br>
<br>
<b>Salary Range:</b><br>
$17.50- $22.60 an hour<br>
<br>
<i>The referenced pay range represents the minimum and maximum compensation for this job. Individual annual salaries/hourly rates will be set within the job&rsquo;s compensation range, and will be determined by considering factors including, but not limited to, market data, education, experience, qualifications, expertise of the individual, and internal equity considerations.</i></div>
</div><div><p><b>Auto req ID</b></p>
<div>18097BR</div>
</div><div><p><b>City</b></p>
<div>Rochester</div>
</div><div><p><b>Area of Interest</b></p>
<div>Services/Support</div>
</div><div><p><b>Employment Status</b></p>
<div>Part-Time
</div></div><div><p><b>Hours/Week</b></p>
<div>23</div>
</div><div><p><b>Job Requirements</b></p>
<div><ul><li>Education: High school diploma or GED; or equivalent experience.</li><li>
Experience: 1-3 years in customer service</li><li>
License/Certification Required: none
</li><li>Skills: Customer service skills; ability to operate switchboard desirable</li></ul></div></div></div></div><div></div>

Switchboard Operator

MaineHealth

<div><p><b>Description</b><br>
</p><p><br>
Professional - Nonclinical<br>
Req #: 71408</p><p></p><p><br>
Summary:<br>
The Switchboard Operator role is responsible for prompt and efficient telephone communications between persons outside and/or within the organization, providing paging announcements by utilizing the public address system, greeting the public and providing patients and visitors with information they request in accordance with established policy guidelines. Functions performed also include managing the paging system, hospital alarm systems, and hospital emergency situations. The Switchboard Operator will work closely with clinical care teams, security, facilities, patients and members of the public. May perform or support additional functions within the Patient Access service line and maintain master directory for the organization.</p><p>
Required Minimum Knowledge, Skills, and Abilities (KSAs)</p><br>
<p></p><ul><li>
Education: High School diploma or GED preferred.
</li><li>License/Certifications: N/A
</li><li>Experience: Related experience, such as customer service or dispatch/switchboard operator, preferred.
</li><li>Additional Skills/Requirements Required: N/A
</li><li>Additional Skills/Requirements Preferred: Computer and data entry experience is preferred with Microsoft Word, e-mail, and internet communication, as well as the ability to work accurately and effectively with electronic systems.</li></ul><p></p><p><b>
Hiring Scam Alert</b></p><p></p>
MaineHealth will never request financial information during the interview or pre-hiring process. All legitimate communications will come from an email address ending in @mainehealth.org. If you suspect fraudulent activity, please report it immediately to mhcareers@mainehealth.org.<p><br>
Additional Information</p><br>
With a career at any of the MaineHealth locations across Maine and New Hampshire, you&rsquo;ll be working with health care professionals that truly value the people around them &ndash; both within the walls of the organization and the communities that surround it.<br>
<br>
We offer benefits that support an individual's needs for today and flexibility to plan for tomorrow &ndash; programs such as paid parental leave, a flexible work policy, student loan assistance, training and education, along with well-being resources for you and your family.<br>
<br>
MaineHealth remains focused on investing in our care team and developing an inclusive environment where you can thrive and feel supported to realize your full potential. If you&rsquo;re looking to build a career in a place where people help one another deliver best-in-class care, apply today.<p></p><p><br>
If you have questions about this role, please contact alyssa.lewis@mainehealth.org</p></div>

<div><p><b>Description</b>
</p>Mid Coast Hospital<p><br>
Professional - Nonclinical<br>
Req #: 72362</p><p></p><p><br>
Summary:<br>
The Switchboard Operator role is responsible for prompt and efficient telephone communications between persons outside and/or within the organization, providing paging announcements by utilizing the public address system, greeting the public and providing patients and visitors with information they request in accordance with established policy guidelines. Functions performed also include managing the paging system, hospital alarm systems, and hospital emergency situations. The Switchboard Operator will work closely with clinical care teams, security, facilities, patients and members of the public. May perform or support additional functions within the Patient Access service line and maintain master directory for the organization.</p><p>
Required Minimum Knowledge, Skills, and Abilities (KSAs)</p><br>
<p></p><ul><li>
Education: High School diploma or GED preferred.
</li><li>License/Certifications: N/A
</li><li>Experience: Related experience, such as customer service or dispatch/switchboard operator, preferred.
</li><li>Additional Skills/Requirements Required: N/A
</li><li>Additional Skills/Requirements Preferred: Computer and data entry experience is preferred with Microsoft Word, e-mail, and internet communication, as well as the ability to work accurately and effectively with electronic systems.</li></ul><p></p><p><b>
Hiring Scam Alert</b></p><p></p>
MaineHealth will never request financial information during the interview or pre-hiring process. All legitimate communications will come from an email address ending in @mainehealth.org. If you suspect fraudulent activity, please report it immediately to mhcareers@mainehealth.org.<p><br>
Additional Information</p><br>
With a career at any of the MaineHealth locations across Maine and New Hampshire, you&rsquo;ll be working with health care professionals that truly value the people around them &ndash; both within the walls of the organization and the communities that surround it.<br>
<br>
We offer benefits that support an individual's needs for today and flexibility to plan for tomorrow &ndash; programs such as paid parental leave, a flexible work policy, student loan assistance, training and education, along with well-being resources for you and your family.<br>
<br>
MaineHealth remains focused on investing in our care team and developing an inclusive environment where you can thrive and feel supported to realize your full potential. If you&rsquo;re looking to build a career in a place where people help one another deliver best-in-class care, apply today.<p></p><p><br>
If you have questions about this role, please contact alyssa.lewis@mainehealth.org</p></div>

UMass Memorial Health

<div><div><div>Are you an internal caregiver, student, or contingent worker/agency worker at UMass Memorial Health? CLICK HERE to apply through your Workday account.</div></div><div></div><div>
Exemption Status:</div>
Non-Exempt<div></div><div>
Hiring Range:</div>
$15.00 - $25.71<div>
Please note that the final offer may vary within this range based on a candidate&rsquo;s experience, skills, qualifications, and internal equity considerations.</div><div></div><div>
Schedule Details:</div>
Monday through Friday, Weekends - Every Other Weekend<div></div><div>
Scheduled Hours:</div>
6:30am to 1:30pm (flexible)<div></div><div>
Shift:</div>
1 - Day Shift, 8 Hours (United States of America)<div></div><div>
Hours:</div>
24<div></div><div>
Cost Center:</div>
26000 - 6040 Telecommunications<div></div><div>
This position may have a signing bonus available a member of the Recruitment Team will confirm eligibility during the interview process.</div><div></div><div>
Everyone Is a Caregiver</div><div></div><div>
At UMass Memorial Health, everyone is a caregiver &ndash; regardless of their title or responsibilities. Exceptional patient care, academic excellence and leading-edge research make UMass Memorial the premier health system of Central Massachusetts, and a place where we can help you build the career you deserve. We are more than 20,000 employees, working together as one health system in a relentless pursuit of healing for our patients, community and each other. And everyone, in their own unique way, plays an important part, every day.</div><div></div>
This position includes operating telephone control board and paging system, dispatching incoming calls, and paging internal and on-call clinical staff during and after regular business hours.<div></div><div>
I. Major Responsibilities:</div><div></div><div>
1. Answers phones and routes incoming calls to appropriate offices or personnel; Dispatch emergency Code calls to clinical personnel.<br>
2. Processes paperwork in an efficient manner according to set procedures. This includes proper filing and distribution of clinical on-call schedules and wireless devices.</div><div></div><div>
Standard Staffing Level Responsibilities:</div><div></div><div>
1. Complies with established departmental policies, procedures and objectives.<br>
2. Attends variety of meetings, conferences, seminars as required or directed.<br>
3. Demonstrates use of Quality Improvement in daily operations.<br>
4. Complies with all health and safety regulations and requirements.<br>
5. Respects diverse views and approaches, demonstrates Standards of Respect, and contributes to creating and maintaining an environment of professionalism, tolerance, civility and acceptance toward all employees, patients and visitors.<br>
6. Maintains, regular, reliable, and predictable attendance.<br>
7. Performs other similar and related duties as required or directed.</div><div>
All responsibilities are essential job functions.</div><div></div><div>
II. Position Qualifications:</div><div></div><div>
License/Certification/Education:<br>
Required:<br>
1. High school diploma or equivalent.<br>
Preferred:<br>
1. Medical Terminology certified or equivalent experience.</div><div>
Experience/Skills:<br>
Required:<br>
1. Must have knowledge and experience with MS Office products (specifically EXCEL).<br>
2. Must have accurate keyboarding skills.<br>
3. Good verbal and written communication skills to include proper vocabulary, spelling, grammar and sentence structure.<br>
4. Good customer service skills.<br>
5. Must be able to work all shifts, weekends, and holidays as required.<br>
Preferred:<br>
1. Previous operator/switchboard and customer service experience.</div><div></div><div>
Unless certification, licensure or registration is required, an equivalent combination of education and experience which provides proficiency in the areas of responsibility listed in this description may be substituted for the above requirements.</div><div></div><div>
Department-specific competencies and their measurements will be developed and maintained in the individual departments. The competencies will be maintained and attached to the departmental job description. Responsible managers will review competencies with position incumbents.</div><div></div><div>
III. Physical Demands and Environmental Conditions:</div><div></div><div>
Work is considered sedentary. Position requires work indoors in a normal office environment.</div><div>
Every other weekend required</div><div></div><div>
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.</div><div></div><div>
We&rsquo;re striving to make respect a part of everything we do at UMass Memorial Health &ndash; for our patients, our community and each other. Our six Standards of Respect are: Acknowledge, Listen, Communicate, Be Responsive, Be a Team Player and Be Kind. If you share these Standards of Respect, we hope you will join our team and help us make respect our standard for everyone, every day.</div><div></div><div>
As an equal opportunity and affirmative action employer, UMass Memorial Health recognizes the power of a diverse community and encourages applications from individuals with varied experiences, perspectives and backgrounds. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity and expression, protected veteran status or other status protected by law.</div><div></div><div>
If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at talentacquisition@umassmemorial.org. We will make every effort to respond to your request for disability assistance as soon as possible.</div></div><div></div>

Ascension

<div>Your future role at a glance:
<div><b>
Location:</b> Indianapolis, IN</div><div><b>
Hospital:</b> Ascension St. Vincent</div><div><b>
Department: </b>Quality Management</div><div><b>
Schedule:</b> Evening Full-time</div>
How you'll make an impact in this role:
<div>
Operate the organization's telecommunication system to answer and route incoming calls and to communicate codes, alerts, drills and other announcements.</div><div><br>
Responsibilities:</div><ul><li>
Receive and relay internal and external calls and provide general information according to protocol.</li><li>
Maintain desk directories, on-call list, reference guides and other associated reference materials.</li><li>
Operate beeper and paging system to contact personnel and code team.</li><li>
Communicate codes, alerts, drills and other announcements according to established policies and protocols, including disaster management plans.</li></ul>
What minimum qualifications you'll need:
<div>
Education:</div><ul><li>
High School diploma equivalency OR 1 year of applicable cumulative job specific experience required.<ul><li>
Note: Required professional licensure/certification can be used in lieu of education or experience, if applicable.</li></ul></li></ul>
What additional requirements you'll need:
<div>
Shift times will be 2-10:30pm with occasional overnight shifts from 10pm-6:30am. Weekend rotations are every other weekend and include evening shifts of 2-10:30pm and 10:30pm-6:30am. Will work 1 major and 1 minor holiday per calendar year. Shifts may be changed due to departmental need and future call volumes.</div><div>
Customer service experience preferred. Dispatch, intercom or broadcast experience preferred due to announcing codes over hospital-wide systems.</div><div>
Candidates should have the ability to work independently and take initiative to complete their responsibilities without supervision. Successful candidates will have excellent punctuality and attendance as well as excellent customer service skills.</div>
Life at Ascension: Where purpose meets opportunity:
<div>
Ascension is a leading nonprofit Catholic health system with a culture and associate experience grounded in service, growth, care and connection. We empower our 99,000+ associates to bring their skills and expertise every day to reimagining healthcare, together. Recognized as one of the Best 150+ Places to Work in Healthcare and a Military-Friendly Gold Employer, you&rsquo;ll find an inclusive and supportive environment where your contributions truly matter.</div>
Equal employment opportunity employer:
<p><b><i>
Equal employment opportunity employer
</i></b></p><p>Ascension provides Equal Employment Opportunities (EEO) to all associates and applicants for employment without regard to race, color, religion, sex/gender, sexual orientation, gender identity or expression, pregnancy, childbirth, and related medical conditions, lactation, breastfeeding, national origin, citizenship, age, disability, genetic information, veteran status, marital status, all as defined by applicable law, and any other legally protected status or characteristic in accordance with applicable federal, state and local laws. For further information, view the EEO Know Your Rights (English) poster or EEO Know Your Rights (Spanish) poster.</p><p><b><i>
Fraud prevention notice
</i></b></p><p>Prospective applicants should be vigilant against fraudulent job offers and interview requests. Scammers may use sophisticated tactics to impersonate Ascension employees. To ensure your safety, please remember: Ascension will never ask for payment or to provide banking or financial information as part of the job application or hiring process. Our legitimate email communications will always come from an @ascension.org email address; do not trust other domains, and an official offer will only be extended to candidates who have completed a job application through our authorized applicant tracking system.</p><p><b><i>
E-Verify statement
</i></b></p><div>Employer participates in the Electronic Employment Verification Program. Please click here for more information.</div><br>
<div></div>
Benefits:
<div>
Paid time off (PTO)<br>
Various health insurance options &amp; wellness plans<br>
Retirement benefits including employer match plans<br>
Long-term &amp; short-term disability<br>
Employee assistance programs (EAP)<br>
Parental leave &amp; adoption assistance<br>
Tuition reimbursement<br>
Ways to give back to your community</div><div></div><div><i><br>
Benefit options and eligibility vary by position. Compensation varies based on factors including, but not limited to, experience, skills, education, performance, location and salary range at the time of the offer.</i></div></div>

The Ohio State University Wexner Medical Center

<div><p><b>Scope</b> <b>of</b> <b>Position</b></p><p>
Serves as the primary contact person for all of OSUMC healthcare network which functions as a centralized information hub within the medical center. This position answers, routes and triages critical and non-critical calls 365 days a year, 24 hours a day. This position involves screening for patient information; overhead and digital paging; public address announcements; answering, communicating and documenting emergent calls; handles after hours answering service calls; database and on call schedule maintenance; help desk for pager issues; weekend on call rotations; trains new staff; other duties as assigned.</p><p></p><p><b>
Position</b><b> </b><b>Summary</b></p><p>
Responsible for superior front line customer service while processing internal and external calls through an integrated computer telephony system. This role involves multi-tasking within multiple computer applications and the ability to think critically in a fast passed always on environment. Having the ability to quickly gather critical information and electronically communicate to the correct emergent team is vital to this role. A welcoming attitude to quickly learn and adapt to ongoing changes in technology is essential. Our operators take pride in caring for our patients, whether its processing patient inquires during the day or handling after hours calls and paging the on-call providers in the evenings.</p><p></p><p><b>
M</b><b>inimum</b><b> </b><b>Qualifications</b></p><ul><li><p><b>
Must be available to work Monday - Friday, 3 pm to 11 pm and every other weekend.</b></p></li><li><p>
High School graduate or GED certificate required with competent computer and data entry skills.</p></li><li><p>
Experience in healthcare and or call center setting with multi-line phone skills preferred.</p></li></ul><p></p><p><b>
Our Comprehensive Employee Benefits Include</b></p><ul><li><p>
An array of retirement plan options, each with a generous employer contribution.</p></li><li><p>
Affordable health insurance options, including dental, vision and prescription coverage that begin on day one.</p></li><li><p>
Paid vacation and sick leave, including short and long-term disability and paid parental leave.</p></li><li><p>
Get the most out of the Public Service Loan Forgiveness program.</p></li><li><p>
And much more!</p></li></ul><p></p>
Regular 40 Varying Shifts</div>

Switchboard Operator - 2nd Shift

TriCities Hospital

<p></p><div><h5 class="jobSectionHeader"><b>Introduction</b></h5><p>
Do you have the PRN career opportunities as a(an) Switchboard PBX Operator you want with your current employer? We have an exciting opportunity for you to join TriCities Hospital which is part of the nation's leading provider of healthcare services, HCA Healthcare.</p><h5 class="jobSectionHeader"><b>
Benefits</b></h5><p>
TriCities Hospital, offers a total rewards package that supports the health, life, career and retirement of our colleagues. The available plans and programs include:</p><ul><li>
Comprehensive medical coverage that covers many common services at no cost or for a low copay. Plans include prescription drug and behavioral health coverage as well as telemedicine services and free AirMed medical transportation.<br>
</li><li>
Additional options for dental and vision benefits, life and disability coverage, flexible spending accounts, supplemental health protection plans (accident, critical illness, hospital indemnity), auto and home insurance, identity theft protection, legal counseling, long-term care coverage, moving assistance, pet insurance and more.<br>
</li><li>
Fertility and family building benefits through Progyny<br>
</li><li>
Free counseling services and resources for emotional, physical and financial wellbeing<br>
</li><li>
Family support, including adoption assistance, child and elder care resources and consumer discounts</li><li>
401(k) Plan with a 100% match on 3% to 9% of pay (based on years of service)</li><li>
Employee Stock Purchase Plan<br>
</li><li>
Retirement readiness and rollover services and preferred banking partnerships<br>
</li><li>
Education assistance (tuition, student loan, certification support, dependent scholarships)<br>
</li><li>
Colleague recognition program<br>
</li><li>
Time Away From Work Program (paid time off, paid family leave, long- and short-term disability coverage and leaves of absence)</li></ul><p><br>
Learn more about Employee Benefits</p><p><b><i>
Note: Eligibility for benefits may vary by location.</i></b></p><p><br>
Our teams are a committed, caring group of colleagues. Do you want to work as a(an) Switchboard PBX Operator where your passion for creating positive patient interactions is valued? If you are dedicated to caring for the well-being of others, this could be your next opportunity. We want your knowledge and expertise!</p><h5 class="jobSectionHeader"><b>
Job Summary and Qualifications</b></h5><p></p><p>
As our Switchboard PBX Operator PRN you will promptly answer all incoming and assist in placing out-going calls, overhead page appropriate personnel, greet all hospital visitors and providing accurate hospital directions; You will respond to code phone or code wall panel alarms, taking priority over any calls except the fire alarm, making sure that appropriate personnel are notified.</p><p></p><ul><li>Monitor fire panel alarms and phones where applicable, contacting the fire department and appropriate personnel when needed.</li><li>You will answer hospital visitor questions and complaints, seeking guidance from Director of Security as appropriate.</li></ul><ul><li><ul><li>
You will place and process long distance and Watts Line Calls for various departments and doctors' offices.</li><li>
Assist patient rooms by advising how to place local and long distance calls and assisting extensions in determining proper billing in getting outside lines.</li><li>
You will process, forward and deliver patient mail and flowers with assistance from volunteer staff.</li></ul></li><p></p><li><h6 class="jobSectionHeader"><b><br>
What qualifications you will need:</b></h6></li><p></p><li><ul><li>
2 to 5 years&rsquo; experience switchboard operator/customer service experience is preferred</li><li>
Medical terminology is a plus.</li><li>
Possess the ability to work weekends, holidays and provide vacation/emergency call-out coverage</li></ul></li></ul><p></p><p><b><br>
TriCities Hospital</b><b> </b>has provided quality healthcare services since 1915. We give patient's access to trained physicians and advanced technology. With more than a century of pioneering healthcare, our <b>140+ bed hospital</b> is one of the leading acute care facilities for the Tri-Cities Region. A <b>top performing hospital</b> recognized by the Joint Commission, TriCities Hospital has also received recognition from the American Association of Respiratory Care. Our emergency room is <b>stroke and chest pain accredited</b>.</p><p>
TriCities Hospital has provided quality healthcare services since 1915. We give patient's access to trained physicians and advanced technology. With more than a century of pioneering healthcare, our is one of the leading acute care facilities for the Tri-Cities Region. A recognized by the Joint Commission, TriCities Hospital has also received recognition from the American Association of Respiratory Care. Our emergency room is .</p><p>
At TriCities Hospital, our care like family culture extends to our patients, our people and our community. We are committed to each other because when we join together, our patients are cared for in the safest and most compassionate way.</p><p>
</p><p>HCA Healthcare has been recognized as one of the World's Most Ethical Companies&reg; by the Ethisphere Institute more than ten times. In recent years, HCA Healthcare spent an estimated $3.7 billion in cost for the delivery of charitable care, uninsured discounts, and other uncompensated expenses.</p><p></p><p><br>
&quot;Bricks and mortar do not make a hospital. People do.&quot;- Dr. Thomas Frist, Sr.<br>
HCA Healthcare Co-Founder</p>
<p>If you are looking for an opportunity that provides satisfaction and personal growth, we encourage you to apply for our Switchboard PBX Operator opening. We review all applications. Qualified candidates will be contacted for interviews. <b>Unlock the possibilities and apply today!</b></p><p><i>
We are an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status</i></p></div>

Switchboard PBX Operator PRN

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