switchboard operator

RIDGLEA COUNTRY CLUB

<div><div><div><div><h1 class="jobSectionHeader">JOB DESCRIPTION</h1> 
DEPARTMENT: Accounting STATUS: Non-Exempt 
JOB TITLE: Weekend Receptionist 
REPORTS TO: Members Service and Communications Manager 
JOB SUMMARY: The Weekend Receptionist is responsible for greeting Members and Guests in person and on the Telephone Switchboard. Must respond to and address numerous and varied requests from the Members and Guests. Additionally, perform routine clerical duties assigned by Members Service and Communications Manager. 
JOB TASKS:<ul><li>
Working knowledge of Club policies and guidelines as outlined in the Ridglea Country Club Employee Handbook and Orientation Guide.</li><li>
Knowledge &ndash; Possesses technical skills needed to fulfill required job duties. Must have sound knowledge of the telephone switchboard and the PC located in the Receptionist Area. Is always aware of current and upcoming events at the Club.</li><li>
Work Ethic &ndash; Establishes and maintains professional standard of conduct and appearance at all times. Exhibits professional attitude towards Members, Guests, superiors, colleagues, and work. Is prompt in their arrival and exit. Makes sure oncoming shift is in place and is aware of any outstanding issues. Must be able to take direction from immediate supervisors. Attends mandatory meetings.</li><li>
Production &ndash; Understands the information flow and deadlines associated with taking reservations, sorting incoming mail, statement mailings and other clerical tasks.
</li><li>Teamwork &ndash; Keeps in mind that the Receptionist Area is a &ldquo;TEAM&rdquo; operation, the Weekend shift will hand off work in process to the PM shift and vice versa.</li><li>
Organization &ndash; Properly organize all materials needed to accomplish job duties. Exhibits ability to prioritize work and ensure immediate needs are met. Understands and shows commitment to teamwork, knowing when to ask for and/or offer help to colleagues.</li><li>
House Keeping &ndash; Ensures that the Receptionist Area is always clean, neat and inviting for all Members and Guests.</li><li>
Safety &ndash; Maintain safety in workstation. Demonstrates proper lifting techniques when working with trays of statements during mailing.</li><li>
Hygiene &ndash; Exhibits and employs proper personal hygiene and dresses professionally.</li><li>
Lunch / Dinner Breaks &ndash; Coordinates break time with Supervisor. Break(s) must be taken in the designated break areas.</li><li>
Member&rsquo;s Requests &ndash; Tries to accommodate any reasonable special requests.</li></ul> 
JOB SPECIFIC RESPONSIBILITIES:<ul><li>
Greet Members and Guests at the Receptionist Desk. The Member should be greeted in a courteous, friendly manner as soon as they approach the Desk or acknowledged if the Receptionist is on the phone with another Member.</li><li>
Greet Members and Guests over the Telephone Switchboard in a courteous, friendly manner within three rings.</li><li>
Satisfy the Members need or request by either directly fulfilling it or getting them to the proper person that can fulfill it.</li><li>
Take messages and route phone calls to the appropriate person or department.</li><li>
Opening the Telephone Switchboard by taking it out of Night Mode each day by 8:00 AM.</li><li>
The Lobby Event Board that details all events in the Club each day must be updated by 8:00 AM.</li><li>
The Receptionist Desk and surrounding area must be clean and inviting by 8:00 AM each day.</li><li>
Incoming mail typically arrives each day by 10:30 AM and should be sorted and delivered to the proper recipients by 11:00 AM each day.</li><li>
Assist the Accounting Area in stuffing and mailing Members monthly billing statements so that all can be mailed by the 5th of the month.</li><li>
Enter Member reservations into the appropriate Reservation Sheet on the PC forty-eight hours prior to the scheduled event.</li><li>
Communicate with the PM Receptionists each day as to new events or promotions they need to be aware of or what projects need to be worked on during their shift.</li><li>
Assist the Accounting Area and the Administrative Office with any clerical tasks such as filing, typing, folding or cutting tasks that need to be done.</li></ul> 
EDUCATIONAL / WORK EXPERIENCE REQUIREMENTS:<ul><li>
Must be 18 years of age or older.</li><li>
Must have some clerical work experience.</li><li>
Have an educational / work history reference list available upon request.</li></ul> 
WORKING HOURS:<ul><li>
Friday 5:00 PM &ndash; 10:00 PM</li><li>
Saturday &amp; Sunday 8:00 AM &ndash; 5:00 PM</li><li>
 Some Weekday hours coverage as needed</li></ul>
SPECIAL REQUIREMENTS:<ul><li>
Must be able to communicate in and have a basic comprehension of the English language or be enrolled in classes to enhance the ability to communicate in and comprehend English.</li><li>
Must have the knowledge of basic clerical skills.</li><li>
Must have a working knowledge of Telephone Switchboard skills.</li><li>
Must have a working knowledge of PC skills.</li><li>
Must have good interpersonal skills.</li><li>
Must be able to work a flexible schedule and/or over time if needed.</li><li>
Must be available to work weekends and holidays.</li><li>
Must work well with others as a team and help co-workers as needed.</li><li>
Should have an eye for detail.</li><li>
Must possess honesty and integrity.</li><li>
Must be always courteous and tactful towards members, superiors, and co-workers.</li><li>
Must be innovative and look for areas that need improvement.</li><li>
Must always treat others with kindness and respect.</li><li>
Perform other duties as required.</li><li>
Must conduct him/herself in a professional manner when on shift.</li><li>
Must arrive in and maintain a professional appearance at work.</li><li>
Must have a dependable means of transportation to and from work.</li></ul> 
DRESS CODE:<ul><li>
Professional business attire appropriate to a county club.</li></ul> 
STANDARD PERSONAL HYGIENE AND APPEARANCE:<ul><li>
Hair &ndash; Must be clean, of natural shades and well maintained.</li><li>
Make-up &ndash; The appropriate use of make-up is to enhance natural features and create a fresh appearance and must be kept at a minimum. Conservative lipstick permitted.</li><li>
Cologne/Perfume &ndash; The use of antiperspirant and/or deodorant is recommended. The use of strong, heavy scents and fragrances is unacceptable.</li></ul> 
PHYSICAL FUNCTIONS:
The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.<ul><li>
While performing the duties of this job, the employee is occasionally required to stand, walk, climb stairs, balance, stoop, kneel, crouch, and/or sit up to 10 hours per day.</li><li>
Reach with hands and arms.</li><li>
Good hearing and speech to communicate with members, guests, and co-workers.</li><li>
Specific vision abilities include close vision, vision sufficient to read, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.</li><li>
Must be able to push, pull or lift up to 25 lbs.</li><li>
Independent mobility throughout the Clubhouse.</li></ul></div></div></div></div>

Weekend Receptionist

Marriott International

<div>
 
 Additional Information
 
 
 
 
 Job Number
 
 25201991
 
 
 
 Job Category
 
 Rooms &amp; Guest Services Operations
 
 
 
 Location
 
 Al Maha a Luxury Collection Desert Resort &amp; Spa Dubai, Dubai Desert Conservation Reserve, Dubai, United Arab Emirates, United Arab Emirates, 118887VIEW ON MAP
 
 
 
 Schedule
 
 Full Time
 
 
 
 Located Remotely?
 
 N
 
 
 
 Position Type
 
 Non-Management
 
 
 
 START YOUR JOURNEY WITH US
 
 
 
 Can you imagine waking up to the sound of silence where the horizon stretches endlessly and the desert whispers stories of centuries past?
 
 
 Welcome to Al Maha, a Luxury Collection Desert Resort &amp; Spa, a timeless sanctuary hidden among the rolling dunes of the Dubai Desert Conservation Reserve.
 
 
 Here, every sunrise paints the sands in gold, and every moment invites you to slow down and reconnect with nature, with purpose, and with yourself.
 
 
 Among lush palm groves and desert wildlife, our 42 private pool villas offer a world apart, a place where luxury feels natural and authenticity breathes in every detail, from handcrafted interiors to views that blur the line between sky and earth.
 
 
 Our story is one of heritage, passion, and belonging, and now, it could be yours too.
 
 
 Join a team that brings the spirit of Arabia to life, crafting experiences as unforgettable as the desert itself.
 
 
 
 Love What You Do Even More
 
 
 
 At Marriott, we believe exceptional guest experiences begin with how we treat our associates.
 
 
 At Al Maha, you&rsquo;ll become part of a close-knit family that values passion, purpose, and pride in what we do.
 
 
 We&rsquo;re looking for talented and dedicated individuals to join our team, and in return, we offer you the following:
 
 
 <ul>
 <li>
 A career with limitless horizons, from the golden dunes of Al Maha to over 8,000 Marriott hotels worldwide, where new opportunities await.
 </li>
 <li>
 Professional growth and mentorship guided by some of the region&rsquo;s most accomplished hoteliers.
 </li>
 <li>
 Competitive salary and benefits, including on-property accommodation and full-board meals.
 </li>
 <li>
 Exclusive Marriott privileges, discounted stays and dining, plus special rates for friends and family.
 </li>
 <li>
 Comprehensive medical and life insurance coverage.
 </li>
 <li>
 All the tools, resources, and support you need to excel every day.
 
 
 </li>
 </ul>
 
 OUR EXPECTATIONS FROM THE ROLE:
 
 
 
 Speaks clearly, distinctly, and with a friendly, courteous tone. Uses listening skills to put callers at ease and obtains accurate, complete information. Answers incoming calls and directs them to guest rooms through the telephone console or to hotel personnel or departments.
 
 
 Takes and distributes messages for guests, provides information on guest services, and answers inquiries about public hotel events. Provides a paging service for hotel guests and employees. Process guest wake-up calls.
 
 
 
 
 SAFETY AND SECURITY
 
 
 
 
 <ul>
 <li>
 Report work related accidents, or other injuries immediately upon occurrence to manager/supervisor.
 </li>
 <li>
 Follow company and department safety and security policies and procedures to ensure a clean, safe, and secure environment
 </li>
 <li>
 Maintain awareness of undesirable persons on property premises.
 </li>
 <li>
 Follow property specific procedures for handling emergencies (e.g., evacuations, medical emergencies natural disasters)
 </li>
 <li>
 Identify and correct unsafe work procedures or conditions and/or report them to management and security/safety personnel.
 
 
 </li>
 </ul>
 
 
 DUTIES AND RESPONSIBILITIES:
 
 
 
 
 <ul>
 <li>
 Answers incoming calls.
 </li>
 <li>
 Directs call to guest rooms, staff, or departments through the switchboard or PBX system.
 </li>
 <li>
 Places outgoing calls.
 </li>
 <li>
 Receives messages and deliver the same in timely and efficient manner.
 </li>
 <li>
 Logs all service requests, defects, incidents in GXP
 </li>
 <li>
 Provides information about hotel services to guests.
 </li>
 <li>
 Understand the telephone operator board or PBX switchboard operations.
 </li>
 <li>
 Knows what action to take when an emergency call is required.
 </li>
 <li>
 Monitors automated systems including CCTV when engineering and maintenance department is closed.
 </li>
 <li>
 Ensure room service orders are taken efficiently and accurately to be delivered as requested on time.
 </li>
 <li>
 Assists in reporting telephone equipment or service complaints and problems.
 </li>
 <li>
 Trains or assists with training new telephone operators in performance of job duties.
 </li>
 <li>
 To be fully aware of and adhere of health and safety, fire and bomb threat procedures.
 </li>
 <li>
 Multitasking abilities will always come in handy, because a switchboard operator may be asked to do other jobs as well.
 </li>
 <li>
 Must be polite and courteous while answering the phone.
 </li>
 <li>
 Keep records of calls placed and received by all departments and recording the call charges.
 </li>
 <li>
 Update all necessary information on the PMS /Opera.
 </li>
 <li>
 Upload all registered guests in house in CID (Criminal Investigation Department) system.
 
 
 </li>
 </ul>
 
 
 CRITICAL COMPETENCIES
 
 
 
 
 <ul>
 <li>
 Customer Service Orientation: The jobholder is responsible for carrying out the supervision of guest, and delivery of the full range of guest services. The job will require a person who is sensitive and aware of the customer needs and who has the natural ability to respond to this in an enthusiastic, open, and professional manner.
 </li>
 <li>
 Team Orientation: The job will need the co-ordination of services from many different departments and persons. In providing the guests with the best possible services from these departments, the titleholder must ensure co-operation and support from the service providers. They should therefore be aware of the Limitations and capabilities of fellow staff, and be willing to participate with other to achieve results.
 </li>
 <li>
 Communication Skills: The ability to listen, interpret and manage the response to guests is of primary Importance in meeting the guest&rsquo;s expectations and enhancing their appreciation of the resort. Equally, this applies to the providing of clear and accurate information to the other departments of the resort ensuring the required results achieve the standards necessary.
 </li>
 <li>
 Planning and Organization: The jobholder is responsible for providing their allocated guests with accurate and timely documentation. A well-planned and structured approach to the procedures and systems will be great value to the organization and to the trust and comfort of the guests.
 </li>
 <li>
 Diplomacy: The jobholder, in dealing with the diversity of guests and the many internal departments, will require sensitivity, and the ability to produce clear results from these interactions. Sincere and enthusiastic response to situations, people and departments will be requirement for producing the desired results.
 
 
 </li>
 </ul>
 In joining Marriott Hotels, you join a portfolio of brands with Marriott International.
 
 Be
 
 where you can do your best work,
 
 begin
 
 your purpose,
 
 belong
 
 to an amazing global team, and
 
 become
 
 the best version of you.
 
 
 
 Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law
 
 
 .
 
 
 
 The Luxury Collection Hotels &amp; Resorts, with over 120 properties in more than 35 countries, offers the promise of authentic experiences that evoke lasting, treasured memories. Our more than 100 years of experience, beginning in 1906 under the Italian CIGA brand &ndash; a collection of Europe's most celebrated and iconic properties &ndash; serves as a solid foundation as we continuously evolve to exceed the desires of the luxury traveler.
 
 
 From legendary palaces and remote retreats to timeless modern classics, each luxury hotel and resort is a unique and cherished expression of its locale &ndash; a portal to the destination&rsquo;s cultural charms and treasures. If you are someone with an appreciation for evocative storytelling, a keen interest and passion for this destination's heritage, and a desire to deliver genuine, personalized, and anticipatory hospitality, then we invite you on our journey. In joining The Luxury Collection, you join a portfolio of brands with Marriott International.
 
 Be
 
 where you can do your best work,
 
 begin
 
 your purpose,
 
 belong
 
 to an amazing global team, and
 
 become
 
 the best version of you.
</div>

At Your Service (Arabic Speaking)

<div>Additional Information 
Job Number25201991 
Job CategoryRooms &amp; Guest Services Operations 
LocationAl Maha a Luxury Collection Desert Resort &amp; Spa Dubai, Dubai Desert Conservation Reserve, Dubai, United Arab Emirates, United Arab Emirates, 118887 
ScheduleFull Time 
Located Remotely?N 
Position Type Non-Management<div> 
START YOUR JOURNEY WITH US
Can you imagine waking up to the sound of silence where the horizon stretches endlessly and the desert whispers stories of centuries past? 
Welcome to Al Maha, a Luxury Collection Desert Resort &amp; Spa, a timeless sanctuary hidden among the rolling dunes of the Dubai Desert Conservation Reserve.
Here, every sunrise paints the sands in gold, and every moment invites you to slow down and reconnect with nature, with purpose, and with yourself. 
Among lush palm groves and desert wildlife, our 42 private pool villas offer a world apart, a place where luxury feels natural and authenticity breathes in every detail, from handcrafted interiors to views that blur the line between sky and earth.
Our story is one of heritage, passion, and belonging, and now, it could be yours too. 
Join a team that brings the spirit of Arabia to life, crafting experiences as unforgettable as the desert itself.
LOVE WHAT YOU DO EVEN MORE
At Marriott, we believe exceptional guest experiences begin with how we treat our associates. 
At Al Maha, you&rsquo;ll become part of a close-knit family that values passion, purpose, and pride in what we do.
We&rsquo;re looking for talented and dedicated individuals to join our team, and in return, we offer you the following:<ul>
<li>A career with limitless horizons, from the golden dunes of Al Maha to over 8,000 Marriott hotels worldwide, where new opportunities await.</li>
<li>Professional growth and mentorship guided by some of the region&rsquo;s most accomplished hoteliers.</li>
<li>Competitive salary and benefits, including on-property accommodation and full-board meals.</li>
<li>Exclusive Marriott privileges, discounted stays and dining, plus special rates for friends and family.</li>
<li>Comprehensive medical and life insurance coverage.</li>
<li>All the tools, resources, and support you need to excel every day.</li></ul>
OUR EXPECTATIONS FROM THE ROLE:
Speaks clearly, distinctly, and with a friendly, courteous tone. Uses listening skills to put callers at ease and obtains accurate, complete information. Answers incoming calls and directs them to guest rooms through the telephone console or to hotel personnel or departments.
Takes and distributes messages for guests, provides information on guest services, and answers inquiries about public hotel events. Provides a paging service for hotel guests and employees. Process guest wake-up calls.
SAFETY AND SECURITY 
<ul><li>Report work related accidents, or other injuries immediately upon occurrence to manager/supervisor.</li>
<li>Follow company and department safety and security policies and procedures to ensure a clean, safe, and secure environment</li>
<li>Maintain awareness of undesirable persons on property premises.</li>
<li>Follow property specific procedures for handling emergencies (e.g., evacuations, medical emergencies natural disasters)</li>
<li>Identify and correct unsafe work procedures or conditions and/or report them to management and security/safety personnel.</li></ul>
DUTIES AND RESPONSIBILITIES: 
<ul><li>Answers incoming calls.</li>
<li>Directs call to guest rooms, staff, or departments through the switchboard or PBX system.</li>
<li>Places outgoing calls.</li>
<li>Receives messages and deliver the same in timely and efficient manner.</li>
<li>Logs all service requests, defects, incidents in GXP</li>
<li>Provides information about hotel services to guests.</li>
<li>Understand the telephone operator board or PBX switchboard operations.</li>
<li>Knows what action to take when an emergency call is required.</li>
<li>Monitors automated systems including CCTV when engineering and maintenance department is closed.</li>
<li>Ensure room service orders are taken efficiently and accurately to be delivered as requested on time.</li>
<li>Assists in reporting telephone equipment or service complaints and problems.</li>
<li>Trains or assists with training new telephone operators in performance of job duties.</li>
<li>To be fully aware of and adhere of health and safety, fire and bomb threat procedures.</li>
<li>Multitasking abilities will always come in handy, because a switchboard operator may be asked to do other jobs as well.</li>
<li>Must be polite and courteous while answering the phone.</li>
<li>Keep records of calls placed and received by all departments and recording the call charges.</li>
<li>Update all necessary information on the PMS /Opera.</li>
<li>Upload all registered guests in house in CID (Criminal Investigation Department) system.
CRITICAL COMPETENCIES</li>
<li>Customer Service Orientation: The jobholder is responsible for carrying out the supervision of guest, and delivery of the full range of guest services. The job will require a person who is sensitive and aware of the customer needs and who has the natural ability to respond to this in an enthusiastic, open, and professional manner.
</li><li>Team Orientation: The job will need the co-ordination of services from many different departments and persons. In providing the guests with the best possible services from these departments, the titleholder must ensure co-operation and support from the service providers. They should therefore be aware of the Limitations and capabilities of fellow staff, and be willing to participate with other to achieve results.</li>
<li>Communication Skills: The ability to listen, interpret and manage the response to guests is of primary Importance in meeting the guest&rsquo;s expectations and enhancing their appreciation of the resort. Equally, this applies to the providing of clear and accurate information to the other departments of the resort ensuring the required results achieve the standards necessary.</li>
<li>Planning and Organization: The jobholder is responsible for providing their allocated guests with accurate and timely documentation. A well-planned and structured approach to the procedures and systems will be great value to the organization and to the trust and comfort of the guests.</li>
<li>Diplomacy: The jobholder, in dealing with the diversity of guests and the many internal departments, will require sensitivity, and the ability to produce clear results from these interactions. Sincere and enthusiastic response to situations, people and departments will be requirement for producing the desired results.
</li></ul>In joining Marriott Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.
Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.
The Luxury Collection Hotels &amp; Resorts, with over 120 properties in more than 35 countries, offers the promise of authentic experiences that evoke lasting, treasured memories. Our more than 100 years of experience, beginning in 1906 under the Italian CIGA brand &ndash; a collection of Europe's most celebrated and iconic properties &ndash; serves as a solid foundation as we continuously evolve to exceed the desires of the luxury traveler. 
<div>
 
From legendary palaces and remote retreats to timeless modern classics, each luxury hotel and resort is a unique and cherished expression of its locale &ndash; a portal to the destination&rsquo;s cultural charms and treasures. If you are someone with an appreciation for evocative storytelling, a keen interest and passion for this destination's heritage, and a desire to deliver genuine, personalized, and anticipatory hospitality, then we invite you on our journey. In joining The Luxury Collection, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.</div></div></div>

Rixos

<div>Company Description 
Established in 2000 in Turkey, Rixos pioneers the &lsquo;ALL Inclusive, ALL Exclusive&rsquo; concept, inviting guests to discover a world of possibilities, with luxurious stays, inclusive of culinary delights from around the globe, live entertainment, daily sports, and fitness activities, sensorial spa and wellness journeys and fun-filled kids and teens activities. Each Rixos property presents a unique experience inspired by local culture, global influences, and our Turkish heritage, all within a setting of unparalleled luxury. 
Job Description<ul><li> 
Receive each guest call in a professional and friendly manner.</li><li>
Maintain effective communication with all related department to ensure smooth service delivery.</li><li>
Handle every query in a polite and courteous manner and exceed guest expectations.</li><li>
Ensure guests are greeted by name upon calling as per Rixos Standards.</li><li>
Maintain an up to date knowledge of the hotel and local services.</li><li>
Maintain an awareness of guest profile through the fidelio guest profile system.</li><li>
Complete management's long distance call vouchers and record them on the traffic sheet.</li><li>
Maintain the guest wake up call sheet and deliver calls accordingly on time and to the established standard.</li><li>
Ensure the proper operation of the switchboard, resulting in fast and efficient transferring of internal and external calls</li><li>
Take messages for guests and management as per the required standard</li><li>
Ensure all external and internal calls are answered as laid out in the procedure and ensure efficient connection with the correct person.</li><li>
Be aware at all times of the whereabouts of the managers and where to contact them.</li><li>
Monitor the logs of long distance calls, faxes and messages.</li><li>
Co-ordinate communication within the hotel in the event of an emergency.</li><li>
Be fully aware of the Rixelence for the day</li><li>
Proper grooming at all times</li><li>
Attend training classes as per schedule</li><li>
Show fullest cooperation and respect within the team and other departments</li><li>
Is aware of the daily activities and has product knowledge of all the hotel facilities</li></ul> 
Qualifications 
University Degree in any field. Minimum 1 year in a similar role. 
Additional Information</div>

Telecommunications Agent

Mercor

Mercor is recruiting Telephone Operators who work in the Health Care and Social Assistance sector as independent contractors for a research project with one of the world's top AI companies. This project involves using your professional experience to design questions related to your occupation as a Telephone Operator. Requirements <ul> <li>Hourly compensation is $55 per hour on average based on experience and geography (listed scale is for U.S.-based applicants).</li> <li>4+ years full-time work experience as a Telephone Operator.</li> <li>Based in the US, UK, or Canada.</li> </ul> Apply by creating an account at </ul>

Telephone Operator

Mandarin Oriental Hotel Group

<div>Mandarin Oriental Muscat is looking for a PBX Agent to join our PBX team.

Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional.

Mandarin Oriental is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognized for creating some of the world&rsquo;s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.

Mandarin Oriental Hotel Group

Mandarin Oriental Hotel Group is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world.

Increasingly recognized for creating some of the world&rsquo;s most sought-after properties, the Group provides 21st century luxury with oriental charm. Above all, Mandarin Oriental is renowned for creating unique hotels through distinctive design and a strong sense of place, luxury hotels right for their time and place.

Mandarin Oriental Muscat

Situated in a prime beachfront location, Mandarin Oriental, Muscat is a chic urban resort that offers 150 stylishly appointed guestrooms and suites, five restaurants and bars, a lush Spa at Mandarin Oriental, and an outdoor swimming pool. The hotel features a one-of-a-kind ballroom boasting spectacular views of the Arabian Sea as well as a variety of banquet and meeting spaces to accommodate social and business events.

For those seeking a luxury living experience in one of Muscat&rsquo;s most desirable districts, an exclusive collection of 155 Residences at Mandarin Oriental combine the Group&rsquo;s legendary service, world-class amenities and sweeping sea or mountain views.

Scope of Position

The PBX Operator is responsible for the overall guest satisfaction by greeting guests with a warm, sincere voice and recognizing and anticipating individual guest needs while ensuring a complete follow up. The PBX Operator will assist our guests and colleagues in emergency situation by distributing our emails, alerts, and messages in timely manner.

Responsibilities
<div>
<ul><li>General:
</li></ul></div><ul><li>It is part of your role to understand and disseminate/communicate all corporate and hotel policies and standard operating procedures to the colleagues.</li>
<li>MOHG Code of Conduct requires that all business activities and business decisions comply with the general law, with all rules, regulations, and other requirements.</li>
<li>It is part of your strategy to fully understand and support in all aspects the Mandarin Oriental, Doha Human Resources Strategic Policy.</li>
<li>It is part of your role and your responsibility to fully support all learning and development activities.</li>
<li>You shall take all reasonable steps to safeguard stored information, and not divulge or otherwise transfer any personal data concerning the guests, customers or colleagues, or any confidential information concerning the hotel unless with the appropriate authority.</li>
<li>Use of the hotel&rsquo;s network, computers or internet access which is in the hotel&rsquo;s view unreasonable or inappropriate, for example gambling, chatroom, or pornographic material, is a serious breach of hotel policy and grounds for summary dismissal.</li>
<li>Support and adhere to all policies &amp; procedures relating to Safe, Sound and Sustainable at Mandarin Oriental.</li>
<li>Ensure compliance with the MOHG Social Media Policy, i.e. to be fully responsible for the content you publish on any social media platform, including your personal site.</li>
<li>Mandarin Oriental, Doha has zero tolerance on all forms of harassment or discrimination, i.e. it is strictly forbidden to discriminate on the basis of gender, disability, including physical or medical condition, race, colour, religion, national origin, ancestry, citizenship, age, sexual orientation, marital status, or for any other reason.</li>
<li>Act as a hotel ambassador at all times.</li>
<li>To carry out any additional duties requested by management, related to hotel operational activities.</li>
</ul><div><ul><li>Departmental:
</li></ul></div><ul><li>To carry out any additional duties requested by management, related to hotel operational activities.</li>
<li>Answer hotel&rsquo;s main telephone number and connect guest and colleagues to the correct telephone extension.</li>
<li>Greet all callers with warm and sincere greeting.</li>
<li>To carry out wake-up call procedures to perfection and maintain accurate and appropriate records</li>
<li>To take and retrieve messages, both in Voicemail and HelloMO, in the appropriate manner.</li>
<li>To be able to take messages in writing and ensuring delivery.</li>
<li>To maintain a good working relationship with all departments</li>
<li>To make sure to assist all departments&rsquo; calls when they revert to the board.</li>
<li>Ensure there is sufficient stationary at all times</li>
<li>Tables and chairs should be clean and keyboard should be turn around and discard of any foreign objects</li>
<li>Make sure printers are working at all times and contact IT Department when maintenance or ink are needed</li>
<li>Assist Reservations Department, Front Office and Room Service when needed</li>
<li>Anticipate and recognize individual guest needs.</li>
<li>Able to think clearly, quickly, maintain concentration, and composure to make conscious decisions.</li>
<li>Monitor telephones system problems and alert pertinent departments in an effort to correct said problems in an expedited manner to prevent guest dissatisfaction.</li>
<li>Pass on requests in a timely and accurate manner to appropriate colleagues.</li>
<li>Communicate with security as necessary in the event of an emergency.</li>
<li>Document all guest requests, complaints or problems immediately and notify designated department/ personnel for resolving the situation.</li>
<li>Ensure customer satisfaction from arrival to departure in accordance to the MOHG Legendary Quality Experiences (LQEs), the MOHG Pillars and the respective service standards of MOQA.</li>
</ul><ul><li>Maintain complete knowledge of:</li>
<li>All hotel features/services, hours of operations.</li>
<li>All hotel restaurant food concepts, dress code and ambiance.</li>
<li>All hotel room types, number /names, amenities and locations.</li>
<li>Scheduled daily group activities, names and locations of meeting/banquet rooms</li>
</ul>
Our commitment to you
<ul>
<li>Learning &amp; Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously.</li>
<li>MOstay. When you work as hard as our colleagues do, it&rsquo;s important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones.</li>
<li>Heath &amp; Colleague Wellness. Finding the right work-life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally.</li>
<li>Retirement Plans. When you show commitment to us, we reciprocate. We offer different retirement plans depending on the length of your service and your role.</li></ul></div>

PBX Agent - Omani National

Mandarin Oriental

<div>
 Mandarin Oriental Muscat is looking for a
 
 PBX Agent
 
 to join our
 
 PBX
 
 team.
 
 
 Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional.
 
 
 Mandarin Oriental is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognized for creating some of the world&rsquo;s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.
 
 
 
 Mandarin Oriental Hotel Group
 
 
 
 Mandarin Oriental Hotel Group is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world.
 
 
 Increasingly recognized for creating some of the world&rsquo;s most sought-after properties, the Group provides 21st century luxury with oriental charm. Above all, Mandarin Oriental is renowned for creating unique hotels through distinctive design and a strong sense of place, luxury hotels right for their time and place.
 
 
 
 Mandarin Oriental Muscat
 
 
 
 Situated in a prime beachfront location, Mandarin Oriental, Muscat is a chic urban resort that offers 150 stylishly appointed guestrooms and suites, five restaurants and bars, a lush Spa at Mandarin Oriental, and an outdoor swimming pool. The hotel features a one-of-a-kind ballroom boasting spectacular views of the Arabian Sea as well as a variety of banquet and meeting spaces to accommodate social and business events.
 
 
 For those seeking a luxury living experience in one of Muscat&rsquo;s most desirable districts, an exclusive collection of 155 Residences at Mandarin Oriental combine the Group&rsquo;s legendary service, world-class amenities and sweeping sea or mountain views.
 
 
 
 Scope of Position
 
 
 
 The PBX Operator is responsible for the overall guest satisfaction by greeting guests with a warm, sincere voice and recognizing and anticipating individual guest needs while ensuring a complete follow up. The PBX Operator will assist our guests and colleagues in emergency situation by distributing our emails, alerts, and messages in timely manner.
 
 
 
 Responsibilities
 
 
 
 <ul>
 <li>
 General:
 </li>
 <li>
 It is part of your role to understand and disseminate/communicate all corporate and hotel policies and standard operating procedures to the colleagues.
 </li>
 <li>
 MOHG Code of Conduct requires that all business activities and business decisions comply with the general law, with all rules, regulations, and other requirements.
 </li>
 <li>
 It is part of your strategy to fully understand and support in all aspects the Mandarin Oriental, Doha Human Resources Strategic Policy.
 </li>
 <li>
 It is part of your role and your responsibility to fully support all learning and development activities.
 </li>
 <li>
 You shall take all reasonable steps to safeguard stored information, and not divulge or otherwise transfer any personal data concerning the guests, customers or colleagues, or any confidential information concerning the hotel unless with the appropriate authority.
 </li>
 <li>
 Use of the hotel&rsquo;s network, computers or internet access which is in the hotel&rsquo;s view unreasonable or inappropriate, for example gambling, chatroom, or pornographic material, is a serious breach of hotel policy and grounds for summary dismissal.
 </li>
 <li>
 Support and adhere to all policies &amp; procedures relating to Safe, Sound and Sustainable at Mandarin Oriental.
 </li>
 <li>
 Ensure compliance with the MOHG Social Media Policy, i.e. to be fully responsible for the content you publish on any social media platform, including your personal site.
 </li>
 <li>
 Mandarin Oriental, Doha has zero tolerance on all forms of harassment or discrimination, i.e. it is strictly forbidden to discriminate on the basis of gender, disability, including physical or medical condition, race, colour, religion, national origin, ancestry, citizenship, age, sexual orientation, marital status, or for any other reason.
 </li>
 <li>
 Act as a hotel ambassador at all times.
 </li>
 <li>
 To carry out any additional duties requested by management, related to hotel operational activities.
 </li>
 <li>
 Departmental:
 </li>
 <li>
 To carry out any additional duties requested by management, related to hotel operational activities.
 </li>
 <li>
 Answer hotel&rsquo;s main telephone number and connect guest and colleagues to the correct telephone extension.
 </li>
 <li>
 Greet all callers with warm and sincere greeting.
 </li>
 <li>
 To carry out wake-up call procedures to perfection and maintain accurate and appropriate records
 </li>
 <li>
 To take and retrieve messages, both in Voicemail and HelloMO, in the appropriate manner.
 </li>
 <li>
 To be able to take messages in writing and ensuring delivery.
 </li>
 <li>
 To maintain a good working relationship with all departments
 </li>
 <li>
 To make sure to assist all departments&rsquo; calls when they revert to the board.
 </li>
 <li>
 Ensure there is sufficient stationary at all times
 </li>
 <li>
 Tables and chairs should be clean and keyboard should be turn around and discard of any foreign objects
 </li>
 <li>
 Make sure printers are working at all times and contact IT Department when maintenance or ink are needed
 </li>
 <li>
 Assist Reservations Department, Front Office and Room Service when needed
 </li>
 <li>
 Anticipate and recognize individual guest needs.
 </li>
 <li>
 Able to think clearly, quickly, maintain concentration, and composure to make conscious decisions.
 </li>
 <li>
 Monitor telephones system problems and alert pertinent departments in an effort to correct said problems in an expedited manner to prevent guest dissatisfaction.
 </li>
 <li>
 Pass on requests in a timely and accurate manner to appropriate colleagues.
 </li>
 <li>
 Communicate with security as necessary in the event of an emergency.
 </li>
 <li>
 Document all guest requests, complaints or problems immediately and notify designated department/ personnel for resolving the situation.
 </li>
 <li>
 Ensure customer satisfaction from arrival to departure in accordance to the MOHG Legendary Quality Experiences (LQEs), the MOHG Pillars and the respective service standards of MOQA.
 </li>
 <li>
 Maintain complete knowledge of:
 </li>
 <li>
 All hotel features/services, hours of operations.
 </li>
 <li>
 All hotel restaurant food concepts, dress code and ambiance.
 </li>
 <li>
 All hotel room types, number /names, amenities and locations.
 </li>
 <li>
 Scheduled daily group activities, names and locations of meeting/banquet rooms
 
 
 </li>
 </ul>
 
 Our commitment to you
 
 
 
 <ul>
 <li>
 Learning &amp; Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously.
 </li>
 <li>
 MOstay. When you work as hard as our colleagues do, it&rsquo;s important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones.
 </li>
 <li>
 Heath &amp; Colleague Wellness. Finding the right work-life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally.
 </li>
 <li>
 Retirement Plans. When you show commitment to us, we reciprocate. We offer different retirement plans depending on the length of your service and your role.
 </li>
 </ul>
</div>

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