switchboard operator

Premier System

CITIZENSHIP REQUIREMENT: US CitizenshipEDUCATION AND QUALIFICATIONS:The Candidate should possess High School DiplomaMINIMUM REQUIRED SKILLS/EXPERIENCE:&middot; The Candidate must have 1 -2 years of experience as Telephone Operator&middot; The Candidate must be able to assume the responsibility for placing a variety of special long distance calls (e.g. conference calls, collect calls, appointment calls) over varied circuits or routings, or performing information operator work, which requires knowledge of the organizational units and major functions of a large multi-division organization.&middot; The Candidate must have the ability to meet and deal with people from a variety of backgrounds with varying levels of understanding, work under pressure and stressful conditions and adapt to changing work conditions.POSITION OVERVIEW&middot; The Candidate shall answer and process all incoming calls.&middot; The Candidate shall use M2550 Nortel electronic telephone, provided by the Government, attendant consoles to process incoming and outgoing telephone calls.&middot; The Candidate shall be able to assume the responsibility for placing a variety of special long-distance calls (e.g., conference calls, collect calls, appointment calls) over varied circuits or routings, or performing information operator work, which requires a knowledge of the organizational units and major functions of a large multi-division organization.&middot; The Candidate shall have the ability to meet and deal with people from a variety of backgrounds with varying levels of understanding, work under pressure and stressful conditions, and adapt to changing work conditions.&middot; The Candidate shall answer calls within five (5) rings. The switchboard operators shall query the caller in detail to determine the nature of the inquiry and connect the call to the appropriate extension.&middot; The Candidate shall screen calls only to the extent necessary to ensure caller satisfaction.&middot; The Candidate shall process all calls in a most courteous and professional manner, giving a favorable impression of the Department of Veterans Affairs at all times, assuring compliance of Federal and VA Medical Center policy on Release of Information, safeguarding any and all patient information in compliance with the Privacy Act of 1974.&middot; The Candidate shall accept collect calls only in the event of an emergency.&middot; The Candidate shall provide general information, e.g., visiting hours and other information requested.&middot; The Candidate shall use the Medical Center Directory to complete calls to Government employees. Under no circumstances shall operators take personal messages for Government employees.&middot; The Candidate shall record all foreign/international calls in the Long-Distance Log, including the name of employee, time, number called, and Service.&middot; The Candidate shall adhere to the guidance, directive received from VASDHS and in accordance with the contract terms and conditions&middot; The Candidate shall complete calls in a timely, most courteous, and professional manner, giving a favorable impression of the Department of Veterans Affairs at all times, assuring compliance of Federal and VA Medical Center policy on Release of Information, safeguarding any and all patient information in compliance with the Privacy Act of 1974Job Types: Full-time, Part-timePay: $18.60 - $23.53 per hourWork Location: In person

Switchboard Operator

Columbia Memorial Health

<div><div><h2 class="jobSectionHeader">SWITCHBOARD OPERATOR &ndash; 12158</h2>
<div>Posted on: April 3, 2026
Department: COMMUNICATIONS
Division: OPERATIONS
Full-time / Part-time: PT
Shift: NIGHTS; EOW 

</div></div><div>Answer, respond and route all incoming PBX calls appropriately. Respond to all
 
pertinent safety codes promptly and in accordance with established procedure.
 
 
Education:
 
High school diploma or equivalency.
 
 
Experience:
 
Strong customer service and communication skills with previous experience
 
answering telephones preferred 
 
Salary Range: $18.95 &ndash; $18.95
</div>Columbia Memorial Health is an Equal Opportunity/Affirmative Action Employer.</div>

SWITCHBOARD OPERATOR

Steward Health Care

<div>POSITION SUMMARY 
Available to work morning, evening, and night shift. Answer all calls in a courteous and timely manner. Ability to update any-and all information when necessary. Call out &quot;on call&quot; employees as needed in call group. 
EDUCATION AND EXPERIENCE REQUIREMENTS 
<ul><li>
A high school diploma or GED is required.
</li><li>Six months of experience in a similar position is required.
</li><li>Correctly operate telephone equipment and other equipment used by switchboard personnel.
</li><li>Must have a strong visual and hearing acuity and manual dexterity.</li><li>
Strong oral communication skills and must have the ability to sit for long periods of time.</li></ul></div>

Huntsville Hospital Health System

<div>Overview:
<div>
Requires continuous auditory and visual attention to PBX and Nurse Call. The primary responsibility of the Communications Representative is to answer, screen and process all PBX calls and Nurse Call from patients, staff and the general public and dispatch or transfer in a prompt, accurate and courteous manner to the appropriate party or department.</div>
Responsibilities:
<ul><li>Operates a multiple position telephone switchboard to relay all incoming, outgoing and inter-office calls.</li><li>
Demonstrates proper phone etiquette by answering and dispatching phone calls promptly, courteously and professionally. Also provides interpersonal care/service including friendliness, respect, promptness, courtesy and sensitivity to all patients and others.</li><li>
Uses resources effectively and demonstrates awareness with regard to service lines and other commonly requested information.</li><li>
Competently utilizes hospital census and routinely prints same in anticipation of network downtime.</li><li>
Identifies problems in a timely manner.</li><li>
Pays strict attention to nurse call and answers and dispatches patient calls promptly and accurately.</li><li>
Follows up on overtime calls and re-pages staff as needed.</li><li>
Notifies nursing units appropriately for any delays or problems.</li><li>
Exhibits ability to learn and apply new skills.</li><li>
Requires minimal supervision.</li><li>
Competent in required job skills and knowledge.</li><li>
Maintains highest standards of confidentiality regarding all patient and hospital information.</li><li>
Responds to emergency calls following established protocols.
</li><li>Expedites calls to and from Security.</li><li>
Monitors all alarms within the PBX area and notifies appropriate departments of problems or pages Code per protocols.</li></ul>
Qualifications:
<div>
Education:
</div><div>High school degree or equivalent preferred.</div><div></div><div> 
Experience:
</div><div>Prior experience in switchboard operation and/or customer service preferred.</div><div>
Basic computer and typing skills.</div><div>
Customer service skills.</div><div> 
</div><div>Additional Skills/Abilities:
</div><div>Ability to answer telephone and use computer terminal. Ability to work with PBX and Nurse Call System. Prolonged sitting. Occasional reaching, stooping, bending, kneeling, crouching. Light physical effort (lift/carry up to 10 lbs.). Must be available to handle absentee replacement on short notice. Ability to make decisions which could require judgment on action which could result in death of patient. Ability to handle pressure due to multiple calls and inquires.</div></div>

LAREDO MEDICAL CENTER

<div>Job Summary 
 
The Switchboard Operator is responsible for managing incoming and outgoing calls, providing routine information, and dispatching calls to the appropriate departments, personnel, or providers in a professional and courteous manner. This role also handles paging requests, assists with emergency communications, and ensures accurate and timely information delivery to patients, staff, providers, and external customers.
This position is Part-Time, working 15 hour per week. Must be available to work both Day and Evenings Shifts, Monday - Friday as needed. 
 
Essential Functions<ul><li>
Answers all incoming calls promptly, greeting callers professionally and courteously, and routes them to the appropriate department or individual based on evaluation of the caller's needs.</li><li>
Carries out paging procedures for employees, providers, rapid response teams, and other essential personnel, including during emergency or disaster situations.</li><li>
Acts as an information hub by providing accurate assistance to patients, employees, and external customers.</li><li>
Transfers calls accurately to the proper extension, ensuring seamless communication for customers and staff.</li><li>
Coordinates communication for emergency codes and disasters, ensuring timely notifications to on-call and rapid response staff as needed.</li><li>
Screens and verifies demographic information, corrects errors as needed, and organizes paperwork accurately, including inpatient documentation for the Business Office.</li><li>
Provides instructions to patients for accessing external operators for long-distance calls and assists with any other general inquiries.</li><li>
Maintains detailed records of all pages, notifications, and calls as required by facility protocols.</li><li>
Performs other duties as assigned.</li><li>
Maintains regular and reliable attendance.</li><li>
Complies with all policies and standards.</li></ul>
Qualifications<ul><li>
0-2 years of experience in customer service, call center, or healthcare setting required</li><li>
1-2 years of switchboard experience preferred</li></ul>
Knowledge, Skills and Abilities<ul><li>
Proficient in operating switchboard or telecommunications equipment.</li><li>
Excellent verbal communication and customer service skills.</li><li>
Ability to manage high call volumes in a calm and professional manner.</li><li>
Strong organizational skills with attention to detail.</li><li>
Capable of handling emergency communication processes effectively.</li><li>
Knowledge of hospital policies, codes, and procedures is a plus.</li></ul></div>

Part-Time Switchboard Operator

Retina Northwest PC

<div>Patient Services Specialist / Switchboard Operator

Retina Northwest, P.C. 
Full-time | $18 to $19.50 per hour 
Vancouver - occasionally Portland, Lake Oswego, Sylvan, Beaverton, and Salmon Creek

At Retina Northwest, our work is about more than eye care. Many of our patients come to us during stressful and uncertain moments, and we are here to help protect their sight while providing a supportive, compassionate experience. For more than 40 years, we have cared for patients across Oregon and Washington as a physician-led practice built on teamwork, compassion, and doing what is right for patients. As we grow, we are focused on building a workplace where people feel supported, take pride in their work, and care deeply about the patients they serve.

We are hiring a Patient Services Specialist / Switchboard Operator to join our team. This is a hands-on role in a busy retina specialty practice where you will work closely with physicians and the clinical team to support patient visits and help create a smooth, supportive experience from start to finish. It can be a strong fit for someone with healthcare or patient-facing experience, receptionist or customer-service experience, and also for someone ready to learn in the role.

What You&rsquo;ll Do

As a Patient Services Specialist/Switchboard Operator, you will support our patient services team by answering incoming calls, directing calls to the proper person and/or department, processing incoming encrypted faxes, and medical records functions. This role also provides vacation and backup coverage for all areas within the Patient Services department: appointment and surgery scheduling, receptionist, medical records, transcription, and triage duties. You may need to travel to one or more of the satellite clinics located in Oregon and Washington for clinical receptionist coverage.

Key responsibilities include:
<ul><li>
Answer high volume telephone calls</li><li>
Assist with medical records coordination</li><li>
Arrive timely to start answering main switchboard by 8:00 am.</li><li>
Communicate in a friendly and professional manner with patients, physicians, staff, and public</li><li>
Complete special projects as needed</li><li>
Distribute incoming and outgoing mail to and from the St. James Administrative office</li><li>
Direct incoming calls to appropriate parties and departments</li><li>
Maintain strict patient/employee confidentiality</li><li>
Provide coverage, performing all functions within the Patient Services department as scheduled, and sometimes with short notice</li><li>
Practice excellent customer service and phone etiquette</li><li>
Prepare and send both new patient and surgery packets</li><li>
Process and upload encrypted fazes</li><li>
Scan and upload paperwork and records into the Nextech EMR system</li><li>
Send urgent chart notes as needed</li><li>
Regular and acceptable attendance</li></ul>
What We&rsquo;re Looking For

We&rsquo;re looking for someone who is bubbly, dependable, and organized. You should communicate well, work well with others, and be willing to cover a verity of duties including travel between locations.

Healthcare experience is preferred, but not required for the right candidate. We welcome applicants with strong people skills, professionalism, reliability, and a willingness to learn.

Requirements
<ul><li>
High school diploma or equivalent</li><li>
1-2 years' experience in a patient or customer service in an office setting.</li><li>
Reliable transportation, valid driver&rsquo;s license, and active auto insurance</li><li>
Ability to travel to satellite clinic locations in the greater Portland/Vancouver are to support staffing coverage</li><li>
Computer competency, with a typing speed of at least 50 WPM</li></ul>

Preferred qualifications:
<ul><li>
Experience in a medical group setting with multiple providers</li><li>
Call center or operator experience</li><li>
EHR experience</li><li>
Knowledge of ophthalmic medical office procedures specific to a vitreo-retinal practice highly desirable</li></ul>
Pay and Benefits

Pay for this position is $18 to $19.50 per hour.

Retina Northwest offers a strong benefits package for eligible employees, including:
<ul><li>
Fully paid premiums for employee medical, dental, and vision coverage</li><li>
401(k) with employer contributions and profit sharing</li><li>
Paid time off and paid holidays</li><li>
Mileage reimbursement for approved travel between sites</li><li>
Employee Assistance Program</li></ul>

Additional benefits include life insurance, long-term disability, Flexible Spending Accounts, and continuing education support. Benefits begin on the first day of the month following 60 days from date of hire. Medical, dental, vision, and FSA benefits begin at 24+ hours per week, and life, disability, and EAP benefits begin at 36+ hours per week.

Physical and Mental Demands

This role is performed in an office (and less frequently, a clinic) setting and requires the ability to stay positive, focused, organized, and professional in a fast-paced environment. Employees should be able to sit for extended periods, stand, and walk, use hands and fingers for typing and handling office equipment, and occasionally bend, reach, push, pull, or lift supplies as needed.

The role also requires clear communication, attention to detail, sound judgment, and the ability to manage multiple tasks while working with patients, physicians, and coworkers throughout the day. 
Clinic Locations: St. Vincent&rsquo;s Medical Center, East Pavilion, 6th Floor, Portland OR; Sylvan Hill, Highlands Building, 2nd Floor, Portland OR; Providence Portland Medical Center, 4th Floor, Portland OR; Oswego Town Square, 1st Floor, Lake Oswego OR; Vancouver Stonemill Center, 1st Floor, Vancouver WA; Providence Seaside Medical Center, 1st Floor, Seaside OR

Administrative Office Location: 4225 NE St. James Road, Vancouver WA; Main Line 503-274-2121 and www.retinanorthwest.com 

Retina Northwest is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability status, protected veteran status or any other characteristic protected by law.</div>

Patient Services Specialist / Switchboard Operator

StoneSprings Hospital Center

<div>Do you have the PRN career opportunities as a(an) Switchboard PBX Operator PRN you want with your current employer? We have an exciting opportunity for you to join StoneSprings Hospital Center which is part of the nation's leading provider of healthcare services, HCA Healthcare.
<h5 class="jobSectionHeader">Job Summary and Qualifications</h5>
The Switchboard PBX Operator PRN will answer and correctly route all calls in a prompt, courteous, and pleasant manner and to provide monitoring of all essential alarm systems to start responses to alarm activator. 
<ul><li>
Demonstrate ability to operate console unit promptly and efficiently.</li><li>
Maintain courtesy when responding to incoming and outgoing callers.</li><li>
Accurately identify and take appropriate action for the following situations when they occur: Code Red (Red), Code Blue (CPR), Code Yellow (disaster), and bomb threats.</li><li>
Report all telephone repair needs to the PBX Coordinator.</li><li>
Review, comprehend, and adhere to hospital and department policies and procedures which pertain to work performance.</li><li>
Properly use paging system and exercise discretion in keeping paging to a minimum.</li><li>
Monitor all alarm system (fire, oxygen, burglar, vacuum, etc.) and takes appropriate action in event of an alarm activation.</li><li>
Treats all information obtained as confidential and communicates the information only through the designated administrative channels.</li><li>
Refer all patient information calls to appropriate designated person.</li><li>
Attend in-service and staff meetings as requested.</li><li>
Exhibit a professional rapport with employees, physicians, patients and visitors.</li><li>
Maintain professional appearance and demeanor.</li><li>
Perform duties at designated work station related to other department operations as may be assigned through the PBX Coordinator.</li><li>
Provides adequate notice in event of illness.</li></ul><h6 class="jobSectionHeader">
What qualifications you will need:</h6><ul><li>
2 years of customer service experience, and/or</li><li>
1 year of experience working in a medical environment.</li></ul> 
Benefits
StoneSprings Hospital Center, offers a total rewards package that supports the health, life, career and retirement of our colleagues. The available plans and programs include some or all of the following:<ul><li>
Comprehensive benefits for medical, prescription drug, dental, vision, behavioral health and telemedicine services</li><li>
Wellbeing support, including free counseling and referral services</li><li>
Time away from work programs for paid time off, paid family leave, long- and short-term disability coverage and leaves of absence</li><li>
Savings and retirement resources, including a 401(k) Plan with a 100% match on 3% to 9% of pay (based on years of service), Employee Stock Purchase Plan, flexible spending accounts, preferred banking partnerships, retirement readiness tools, rollover support and financial wellbeing counseling</li><li>
Education support through tuition assistance, student loan assistance, certification support, dependent scholarships and a partnership with Galen College of Nursing</li><li>
Additional benefits for fertility and family building, adoption assistance, life insurance, supplemental health protection plans, auto and home insurance, legal counseling, identity theft protection and consumer discounts</li></ul>
Learn more about Employee Benefits
Note: Eligibility for benefits may vary by location and position.
StoneSprings Hospital Center has provided quality healthcare services since 2015. We give patient's access to trained physicians and advanced technology. Our 120+ bed hospital is one of the region's leading acute care facilities in Loudoun County. Our medical services includes a full-service 24/7 Emergency Department, orthopedics, advanced heart and vascular care, extensive diagnostic imaging and interventional radiology capabilities, minimally invasive robotic surgery and maternal/child health.
At StoneSprings Hospital Center, our care like family culture extends to our patients, our people and our community. We are committed to each other because when we join together, our patients are cared for in the safest and most compassionate way.
HCA Healthcare has been recognized as one of the World&rsquo;s Most Ethical Companies&reg; by the Ethisphere Institute more than ten times. In recent years, HCA Healthcare spent an estimated $3.7 billion in cost for the delivery of charitable care, uninsured discounts, and other uncompensated expenses.
&quot;Bricks and mortar do not make a hospital. People do.&quot;- Dr. Thomas Frist, Sr. 
HCA Healthcare Co-Founder
If you are looking for an opportunity that provides satisfaction and personal growth, we encourage you to apply for our Switchboard PBX Operator PRN opening. We review all applications. Qualified candidates will be contacted for interviews. Unlock the possibilities and apply today!
We are an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status</div>

Switchboard PBX Operator PRN

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Patient Services Specialist / Switchboard Operator

Switchboard PBX Operator PRN