Business Analyst – Business Banking Transformation
- Abu Dhabi, United Arab Emirates
Posted yesterday
About the role
Role Purpose
The Senior Digital Business Analyst will drive digital transformation initiatives within Business Banking by defining and delivering digital onboarding, workflow automation, self-service journeys, API integrations, and AI-enabled customer experiences.
The role requires strong business banking expertise combined with experience in digital channels and platform modernization.
Key Responsibilities
Digital Transformation
- Lead business analysis activities for digital banking initiatives.
- Design end-to-end digital customer journeys.
- Drive automation opportunities across onboarding and servicing processes.
- Identify process improvement and digitization opportunities.
Business Banking Domain
Strong knowledge of:
- Business Banking
- Corporate Customer Lifecycle Management
- Digital Account Maintenance
- Regulatory and Compliance Controls
Digital Channel Experience
- Internet Banking
- Mobile Banking
- Workflow Platforms
- CRM Systems
- BPM Solutions
- API-based Integrations
- OCR / IDP Solutions
- UAE Pass Integration
- AI and Automation Platforms
Requirement Management
- Convert business requirements into:
- User Stories
- Functional Specifications
- Process Flows
- Wireframes
- Business Rules
- Define integration requirements and system interactions.
- Work closely with Solution Architects and Engineering teams.
Agile Delivery
- Manage product backlog.
- Support sprint planning and backlog grooming.
- Participate in solution design discussions.
- Support SIT, UAT, and production deployment activities.
Required Skills & Experience
Domain Expertise
- 7+ years as Business Analyst.
- Minimum 4 years in Digital Banking or Business Banking Transformation.
- Strong understanding of:
- Business Banking Operations
- Corporate Onboarding
- KYC/AML Compliance
- Risk & Regulatory Processes
- Customer Journey Design
Technical Knowledge
- APIs and Integration Concepts
- BPM / Workflow Solutions
- Digital Banking Platforms
- Data Mapping and System Interfaces
- AI & Automation Use Cases
- Reporting and Analytics
Tools
- Jira
- Confluence
- Visio / Draw.io
- SQL (preferred)
- Power BI (preferred)
Preferred Qualifications
- Experience delivering Digital Banking Transformation programs.
- Agile/Scrum Certification.
- UAE/GCC Banking experience.
- Experience with AI-enabled onboarding and workflow automation solutions.
Skills: Digital Banking , Business Banking , API Integration