system support specialist

Southern Scripts

<div><div><div><p><b>Benefit Design and System Support Analyst</b></p><p>
We wanted a PBM that worked better&hellip; so we created one.</p><p><b>
Liviniti</b>, the leading disruptor in the PBM industry, simplifies the complexities of navigating through the Pharmacy Benefit Manager world by offering a value-added approach to ensure the employer absolute freedom, control, and choice to their health plan structure without compromising patient experiences and outcomes. We improve healthcare and reduce rising prescription costs for employers and their employees. We are looking for individuals who are passionate, strong, and committed to developing systems and service solutions that promote our business goals and commitments.</p><p><b>
Liviniti </b>is searching for incredible talent!<b> We continue to experience </b>accelerated growth in a rapidly changing industry. There's never been a better time to join our team.</p><p><i>
We are currently seeking a </i><b><i>Benefit Design and System Support Analyst. </i></b><b><i>This is a remote position</i></b><b><i>.</i></b></p><h1 class="jobSectionHeader"><b>
Role and Responsibilities</b></h1><p>
The Benefit Design and System Support Analyst provides Liviniti employees and customers with comprehensive knowledge of the claim processing system. This includes answering questions and assisting with problem resolution.</p><ul><li>
Manages tickets within a ticketing system; troubleshoots and resolves tickets that are placed in the claims processing queues in a timely manner.</li><li>
Adjudicates information on multiple software platforms.</li><li>
Enforces procedures that are put in place by the Benefit Design Supervisor, Director of Claims Processing, and other Leadership.</li><li>
Identifies and corrects Benefit Design errors within the claims processor based on client documentation. This may include performing financial audits on the error(s) found and determining impact for the client and/or Southern Scripts.</li><li>
Provides and potentially presents audit findings to Account Management and, on occasion, the Leadership team.</li><li>
Facilitates benefit designs for new clients within the claims processor based off of documentation.</li><li>
Communicates with the Implementation team to discuss and/or ask questions regarding benefit designs for new clients.</li><li>
Communicates with the EDI team to discuss and/or ask questions regarding various data files.</li><li>
Communicates with the Clinical team to discuss and/or ask questions regarding clinical edits that are active for current clients.</li><li>
Works in conjunction with the Clinical team to input information into the claims processor and makes updates based on extensive testing to ensure the clinical request is to appropriate specifications.</li><li>
Communicates with the Account Management team to facilitate benefit design updates and obtain appropriate documentation for current clients.</li><li>
Assists Customer Service Representatives with troubleshooting and resolving issues within our claims processor, when appropriate.</li><li>
Works in conjunction with an external programming team to analyze and resolve programming error(s) within our claims processor.</li><li>
Participates in developing additional quality assurance for internal processes.</li><li>
Plays an active role in evaluating quality standards from an objective point of view and ensuring the proper checks and balances are applied to all parts of the Claims Processing procedures.</li><li>
Abides by all obligations under HIPAA related to Protected Health Information (PHI).</li><li>
If a HIPAA violation is discovered, whether individually or by another, reports the violation to the Compliance Officer and/or Human Resources.</li><li>
Attends, completes, and demonstrates competency in all required HIPAA Training offered by the company.</li><li>
Flexibility to understand, appreciate and embrace that the job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Duties, responsibilities and activities may change or new ones may be assigned at any time with or without notice.</li></ul><p><b>
What We Have to Offer</b></p><p>
Our benefits package is designed to keep our employees happy and healthy &ndash; physically, mentally and financially.</p><ul><li>
Medical, Dental, Vision insurance</li><li>
Disability and Life insurance</li><li>
Employee Assistance Program</li><li>
Generous Paid-Time Off</li><li>
Annual Reviews and Development Plans</li><li>
Retirement Plan with company match immediately 100% vested</li></ul><h1 class="jobSectionHeader"><b>
Required Skills and Competencies</b></h1><ul><li>
Organization</li><li>
Time Management</li><li>
Strong Problem-Solving Skills</li><li>
Strong communication/collaboration skills</li><li>
Easily adapt to and learn new technology and skills</li><li>
Thoroughness</li></ul><p><b>
Supervisory Responsibility</b></p><p>
This position has no supervisory responsibilities.</p><h1 class="jobSectionHeader"><b>
Position Type and Expected Hours of Work</b></h1><p>
This is a full-time salaried position. Days and hours of work are Monday through Friday; 40+ hours a week, with occasional after-hours or weekend duties. Position can be remote or onsite.</p><h1 class="jobSectionHeader"><b>
Travel</b></h1><p>
No travel expected for this position.</p><h1 class="jobSectionHeader"><b>
Qualifications and Education Requirements</b></h1><ul><li>
Associate or Bachelor&rsquo;s degree preferred.</li><li>
2 to 3 years&rsquo; previous experience working in PBM environment, health plan, pharmacy chain, or managed care services organization in a Systems or Plan Design capacity.</li><li>
Intermediate or advanced proficiency with MS Excel, Word, PowerPoint, Outlook</li><li>
Excellent verbal and written communication skills, establishing rapport and working with others.</li></ul><p></p><p><br>
Liviniti, LLC provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Liviniti complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.</p><p>
Liviniti expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of Liviniti employees to perform their job duties may result in discipline up to and including discharge. EOE M/F/V/D</p></div></div></div><p></p>

Benefit Design and System Support Specialist REMOTE

Naseej

<div></div><div><div><div><div><b>Company Description:</b></div><div>
Naseej is a leading technology company committed to harnessing the power of digital transformation in learning &amp; knowledge management by enabling our customers to provide rich experiences for their users and adapt to a dynamic technology landscape while reducing their technical burden enabling them to focus on achieving their strategic objectives. And for almost 36 years, Naseej with its branches all over the MENA region had made many contributions to be one of the market leaders in the fields of E-Learning, Edu-Tech &amp; Digital transformation. Naseej website: <b>https://www.naseej.com/</b></div><div><b>
Job Summary:</b></div><div>
The E-learning System Operations &amp; Support Specialist is responsible for the daily operation, administration, and user support of the e-learning platform (Learning Management System - LMS). The role ensures system availability, smooth user experience, and effective delivery of digital learning activities across the organization.</div><div><b>
Key Responsibilities:</b></div><ul><div><div>
Support the daily operation and administration of the e-learning system (LMS).</div></div><div><div>
Provide first and second-level support to users, including learners, trainers, and administrators.</div></div><div><div>
Resolve functional and technical issues in coordination with IT teams and system vendors.</div></div><div><div>
Monitor system performance, availability, and ensure stable service delivery.</div></div><div><div>
Support system updates, releases, and configuration changes.</div></div><div><div>
Assist in gathering business requirements and translating them into system enhancements.</div></div><div><div>
Support incident management, change requests, and service requests related to the LMS.</div></div><div><div>
Coordinate with technical teams for system integrations (APIs, SSO, HR systems, etc.).</div></div><div><div>
Support course setup, user enrollment, learning content uploads, and platform configuration.</div></div></ul><div><b>
Requirements</b>:</div><ul><div><div>
Bachelor&rsquo;s degree in Information Systems, Computer Science, Business Administration, Education Technology, or a related field.</div></div><div><div>
Minimum of 3+ years of experience in application management, enterprise systems, learning/training platforms, or similar digital solutions.</div></div><div><div>
Proven experience in managing the full lifecycle of business applications, including implementation, configuration, support, enhancement, and user adoption.</div></div><div><div>
Strong understanding of training, learning, HR, or enterprise operational processes within large organizations.</div></div><div><div>
Experience in working with cross-functional teams including business, technical, QA, support, and customer-facing teams.</div></div><div><div>
Good knowledge of application support models, incident management, change management, and release coordination.</div></div><div><div>
Experience in gathering business requirements and translating them into functional specifications and improvement initiatives.</div></div><div><div>
Familiarity with integrations, APIs, SSO, and enterprise system environments is preferred.</div></div></ul>
</div></div><div><div><div><div><b>Department</b></div>
<div>Oper - Project Management
</div><div><b>Locations</b></div>
<div>Riyadh
</div><div><b>Remote status</b></div>
<div>Fully Remote
</div><div><b>Employment type</b></div>
<div>Full-time
</div><div><b>Nationalities that can apply.</b></div>
<div>Saudis
</div></div></div></div><div></div><div><div><div><div><p><b>CONTACT
</b></p><div><b>Sameh Saleh</b></div>
<div>Regional Talent Acquisition Lead &ndash; Human Resources &amp; Admin Support
</div></div></div></div></div><p></p><div><div><div><div><div><div>
</div></div></div></div></div></div><div><div><div><h2 class="jobSectionHeader"><b>About Naseej</b></h2>
<div><div>Bringing together the latest technological advancement and know-how to support organizations in their digital transformation journey, Naseej offers a comprehensive suite of platforms and services, to empower organizations and enable them to focus on achieving their strategic objectives, fostering innovation, and maximizing productivity in the digital era.</div>
</div></div><div><div><b>Founded in </b>1989
</div><div><b>Co-workers </b>500</div></div></div></div></div><p></p>

E-learning System Operations & Support Specialist

Bloomberg

<div><div><div><div><div><div>Buy-side Order Management System (AIM) Support Specialist
</div></div></div></div></div><div><div><div><div><div>Location
</div><div>New York
</div></div><div><div>Business Area
</div><div>Sales and Client Service
</div></div><div><div>Ref #
</div><div>10050298
</div></div></div></div></div><div><div><div><h2 class="jobSectionHeader"><b>Description &amp; Requirements
</b></h2></div></div><div><div><div><div><div><p>Bloomberg is a global leader in business and financial information, news, and insight. We use innovative technology to deliver trusted data and bring transparency to the financial markets. Our customers rely on us for the tools and analytics they need to make critical investment decisions and stay connected across the global financial community.</p>
<p>
The Buy-side Enterprise Services team supports Bloomberg&rsquo;s most sophisticated buy-side clients across our portfolio analytics and order management solutions. Bloomberg Asset and Investment Manager (AIM) is our flagship Order Management System, providing end-to-end support across portfolio management, trading, compliance, and operations. AIM enables clients to manage the full lifecycle of a trade, from order generation and compliance checks through execution and post-trade processing.</p>
<p><b>
What&rsquo;s the role?</b></p>
<p>
As part of the AIM Support team, you will work in a highly client-facing role, partnering directly with portfolio managers, traders, compliance officers, and middle- and back-office professionals. You will deliver knowledgeable, responsive, and proactive support across Bloomberg&rsquo;s OMS platform.</p>
<p>
This role goes beyond traditional support. You will develop a deep understanding of client workflows and act as a trusted partner, helping clients navigate the system, solve complex issues, and optimize how they use AIM in their day-to-day operations. Clients rely on your product knowledge and understanding of the buy-side to help them make better and more efficient decisions.</p>
<p>
To be successful, you should be a curious and solutions-oriented problem solver who is comfortable engaging with clients, managing expectations, and guiding them through both technical and workflow-related challenges.</p>
<p><b>
We&rsquo;ll trust you to:</b></p>
<ul>
<li><p>Build a strong understanding of AIM functionality and client workflows through training and hands-on experience</p></li>
<li><div>
Troubleshoot issues across the trade lifecycle, assessing both technical and business impact</div></li>
<li><div>
Support clients with questions related to order management, compliance workflows, and trade execution</div></li>
<li><div>
Develop deep knowledge of client use cases and share insights across the team</div></li>
<li><div>
Foster strong client relationships through product expertise and proactive engagement</div></li>
<li><div>
Identify opportunities to improve workflows and introduce best practices</div></li>
<li><div>
Collaborate closely with Implementation, Sales, Product, and Engineering teams to enhance the client experience</div></li>
<li><div>
Manage client expectations through clear and timely communication, especially during escalations or system issues</div></li>
<li><p>
Escalate and advocate for client needs by partnering with Product and Engineering on enhancements</p></li>
</ul>
<p><b>You&rsquo;ll need to have:</b></p>
<ul>
<li><p>Minimum 3 years of experience in financial services or financial technology</p></li>
<li><div>
Exposure to buy-side workflows, including pre-trade, at-trade, and post-trade processes</div></li>
<li><div>
Understanding of order management systems or electronic trading platforms</div></li>
<li><div>
Strong analytical and problem-solving skills with high attention to detail</div></li>
<li><div>
Excellent communication skills and ability to interact with a range of stakeholders</div></li>
<li><div>
Ability to take ownership of issues and drive them through to resolution</div></li>
<li><div>
Strong organizational skills and ability to prioritize in a fast-paced environment</div></li>
<li><p>
Proficiency in Microsoft Excel and other standard productivity tools</p></li>
</ul>
<p><b>We&rsquo;d love to see:</b></p>
<ul>
<li><p>Experience supporting an OMS such as Bloomberg AIM</p></li>
<li><div>
Understanding of workflows across traders, portfolio managers, compliance, and operations</div></li>
<li><div>
Familiarity with APIs, data structures, or programming languages such as Python</div></li>
<li><div>
Knowledge of connectivity protocols such as FIX or XML</div></li>
<li><p>
Experience with Bloomberg products</p></li></ul><br>
</div>
</div></div><div><div><div>Salary Range = 90000 - 110000 USD Annually + Benefits + Bonus</div><div><br>
<div><br>
</div><div>The referenced salary range is based on the Company's good faith belief at the time of posting. Actual compensation may vary based on factors such as geographic location, work experience, market conditions, education/training and skill level.<div><br>
<br>
We offer one of the most comprehensive and generous benefits plans available and offer a range of total rewards that may include merit increases, incentive compensation (exempt roles only), paid holidays, paid time off, medical, dental, vision, short and long term disability benefits, 401(k) +match, life insurance, and various wellness programs, among others. The Company does not provide benefits directly to contingent workers/contractors and interns.<br>
</div></div></div></div></div><div><div>Discover what makes Bloomberg unique - watch our for an inside look at our culture, values, and the people behind our success.</div></div></div></div></div></div>

Buy-side Order Management System (AIM) Support Specialist

Dangnbb LLC

<p><b>IT Support Specialist</b><br/><b>Dangnbb LLC &ndash; Al Rayyan</b></p><p><b>Job Summary:</b><br/>Dangnbb LLC is seeking a skilled and reliable IT Support Specialist to join our team in Al Rayyan. The ideal candidate will be responsible for maintaining IT systems, providing technical support, and ensuring the smooth operation of hardware, software, and network services across the organization.</p><p><b>Key Responsibilities:</b></p><ul><li>Provide first-line technical support to employees for hardware, software, and network issues</li><li>Install, configure, and maintain computer systems, printers, and other IT equipment</li><li>Troubleshoot system and network problems, diagnosing and resolving faults efficiently</li><li>Monitor and maintain IT infrastructure, including servers and network performance</li><li>Assist with system upgrades, patches, and security updates</li><li>Manage user accounts, permissions, and access controls</li><li>Document technical issues and solutions for future reference</li><li>Ensure data backup procedures are performed regularly</li><li>Support cybersecurity initiatives and enforce company IT policies</li></ul><p><b>Qualifications:</b></p><ul><li>Bachelor&rsquo;s degree in Information Technology, Computer Science, or a related field</li><li>Proven experience as an IT Support Specialist or similar role</li><li>Strong knowledge of Windows/Mac operating systems and common business applications</li><li>Familiarity with networking concepts (LAN/WAN, routers, switches)</li><li>Basic understanding of cybersecurity principles</li><li>Excellent problem-solving and communication skills</li><li>Ability to work independently and as part of a team</li></ul><p><b>Preferred Skills:</b></p><ul><li>Experience with cloud services (e.g., Microsoft 365, Google Workspace)</li><li>Knowledge of remote desktop tools and helpdesk systems</li><li>IT certifications (e.g., CompTIA A+, Network+) are a plus</li></ul><p><b>Work Location:</b><br/>Al Rayyan, Qatar</p><p><b>Employment Type:</b><br/>Full-time</p><p>Pay: Up to QAR620,000.00 per year</p><p>Work Location: In person</p>

IT Support Specialist

Japainfocell LLC

<p><b>Job Title: IT Support Specialist</b><br/><b>Company: Japainfocell LLC WU</b><br/><b>Location: Al Wakrah, Qatar</b></p><p><b>Position Summary:</b><br/>Japainfocell LLC WU is seeking a skilled and customer-focused IT Support Specialist to join our team in Al Wakrah. The ideal candidate will be responsible for providing technical support, maintaining IT systems, and ensuring smooth day-to-day operation of hardware, software, and network infrastructure across the organization.</p><p><b>Key Responsibilities:</b></p><ul><li>Provide first and second-level technical support to end-users for hardware, software, and network-related issues.</li><li>Install, configure, and maintain computer systems, printers, and other IT equipment.</li><li>Troubleshoot and resolve system, application, and connectivity problems in a timely manner.</li><li>Manage user accounts, permissions, and access rights across company systems.</li><li>Monitor and maintain IT infrastructure including servers, networks, and backup systems.</li><li>Assist in the setup and deployment of new devices and software.</li><li>Document technical issues, solutions, and IT procedures for internal use.</li><li>Ensure data security, system updates, and antivirus protection are up to date.</li><li>Collaborate with vendors and service providers for hardware/software support when necessary.</li><li>Provide training and guidance to staff on IT systems and best practices.</li></ul><p><b>Requirements:</b></p><ul><li>Diploma or Bachelor&rsquo;s degree in Information Technology, Computer Science, or related field.</li><li>Proven experience as an IT Support Specialist or similar role.</li><li>Strong knowledge of Windows/Mac OS environments and Microsoft Office 365.</li><li>Basic understanding of networking (LAN/WAN, TCP/IP, DNS, DHCP).</li><li>Familiarity with hardware troubleshooting and IT security principles.</li><li>Excellent problem-solving and communication skills.</li><li>Ability to work independently and handle multiple tasks efficiently.</li><li>Previous experience in a corporate or telecom-related environment is an advantage.</li></ul><p><b>Preferred Skills:</b></p><ul><li>Knowledge of ticketing systems (e.g., Service Desk tools).</li><li>Experience with cloud services and backup solutions.</li><li>Basic scripting or automation knowledge is a plus.</li></ul><p><b>Work Environment:</b><br/>Office-based role in Al Wakrah with occasional on-site support across departments.</p><p>نوع الوظيفة: دوام كامل</p><p>الراتب المدفوع: QAR٠٫٠٠&nbsp;لكل عام</p><p>موقع العمل: بشكل شخصي</p>

SIL SRL

<p>SIL SRL is a technology-driven organization committed to delivering reliable, secure, and efficient IT solutions. As we continue to grow our operations in Qatar, we are looking for a skilled and service-oriented <b>IT Support Specialist</b> to join our team and ensure seamless technical support across the organization.</p><p><b>Role Overview</b><br/>The IT Support Specialist will be responsible for providing day-to-day technical assistance, maintaining IT systems, and ensuring optimal performance of hardware, software, and networks. This role is ideal for someone who is proactive, solution-focused, and passionate about technology.</p><p><b>Key Responsibilities</b></p><ul><li>Provide technical support to end-users for hardware, software, and network issues</li><li>Install, configure, and maintain computers, systems, and applications</li><li>Troubleshoot system and network problems, diagnosing and resolving faults</li><li>Manage user accounts, access rights, and system security protocols</li><li>Monitor system performance and ensure timely updates and maintenance</li><li>Support IT infrastructure, including servers, networks, and peripherals</li><li>Document issues, solutions, and system updates for internal reference</li><li>Coordinate with external vendors when necessary</li></ul><p><b>Qualifications &amp; Skills</b></p><ul><li>Bachelor&rsquo;s degree in Information Technology, Computer Science, or related field</li><li>Minimum 2 years of experience in IT support or helpdesk roles</li><li>Strong knowledge of Windows OS, networking, and basic cybersecurity practices</li><li>Familiarity with hardware troubleshooting and system maintenance</li><li>Excellent problem-solving and communication skills</li><li>Ability to work independently and handle multiple tasks efficiently</li><li>Certifications (e.g., CompTIA A+, Network+) are an advantage</li></ul><p><b>Why Join SIL SRL?</b></p><ul><li>Work in a technology-focused and innovative environment</li><li>Opportunity to develop technical expertise and certifications</li><li>Supportive and collaborative team culture</li><li>Competitive salary and growth opportunities</li></ul><p><b>Apply Now</b><br/>If you are passionate about IT and enjoy solving technical challenges, apply today via Indeed and become a key part of SIL SRL&rsquo;s growing team.</p><p>نوع الوظيفة: دوام كامل</p><p>الراتب المدفوع: QAR٦٣٠٬٠٠٠٫٠٠&nbsp;لكل عام</p><p>موقع العمل: بشكل شخصي</p>

Wazann LLC

<p><b>IT Support Specialist Job Description</b><br/><b>Wazann LLC &ndash; Doha, Qatar</b></p><p>Wazann LLC is seeking a dedicated and technically skilled IT Support Specialist to join our team in Doha, Qatar. The successful candidate will be responsible for maintaining IT systems, providing technical support to users, and ensuring the smooth operation of the company&rsquo;s technology infrastructure.</p><p><b>Key Responsibilities:</b></p><ul><li>Provide first-level and second-level technical support for hardware, software, and network issues</li><li>Install, configure, and maintain desktops, laptops, printers, and other IT equipment</li><li>Troubleshoot system errors, connectivity issues, and application problems efficiently</li><li>Manage user accounts, permissions, and access rights (e.g., Active Directory, email systems)</li><li>Monitor IT systems, servers, and network performance to ensure uptime and reliability</li><li>Perform regular system updates, backups, and preventive maintenance</li><li>Assist in implementing IT policies, cybersecurity measures, and data protection practices</li><li>Maintain documentation of IT assets, procedures, and support activities</li><li>Support IT projects, system upgrades, and new technology deployments</li></ul><p><b>Qualifications:</b></p><ul><li>Bachelor&rsquo;s degree in Information Technology, Computer Science, or a related field</li><li>Proven experience in IT support, helpdesk, or system administration roles</li><li>Strong knowledge of Windows and/or macOS environments</li><li>Familiarity with networking concepts (LAN/WAN, TCP/IP, DNS, VPN)</li><li>Experience with Office 365, remote desktop tools, and ticketing systems</li><li>Basic understanding of cybersecurity best practices</li><li>IT certifications (e.g., CompTIA A+, Network+, Microsoft certifications) are an advantage</li></ul><p><b>Requirements:</b></p><ul><li>Must be eligible to work in Qatar</li><li>Strong problem-solving and troubleshooting skills</li><li>Excellent communication and customer service abilities</li><li>Ability to work independently and within a team</li><li>Willingness to work flexible hours or on-call support if required</li></ul><p><b>Benefits:</b></p><ul><li>Competitive salary package</li><li>Health insurance as per company policy</li><li>Professional development and training opportunities</li><li>Supportive and collaborative work environment</li></ul><p>الراتب المدفوع: QAR٠٫٠٠&nbsp;لكل عام</p><p>موقع العمل: بشكل شخصي</p>

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10000 system support specialist jobs Near Me

Benefit Design and System Support Specialist REMOTE

E-learning System Operations & Support Specialist

Buy-side Order Management System (AIM) Support Specialist

IT Support Specialist

IT Support Specialist

IT Support Specialist

IT Support Specialist