system support specialist

Southern Scripts

<div><div><div>Benefit Design and System Support Analyst
We wanted a PBM that worked better&hellip; so we created one.
Liviniti, the leading disruptor in the PBM industry, simplifies the complexities of navigating through the Pharmacy Benefit Manager world by offering a value-added approach to ensure the employer absolute freedom, control, and choice to their health plan structure without compromising patient experiences and outcomes. We improve healthcare and reduce rising prescription costs for employers and their employees. We are looking for individuals who are passionate, strong, and committed to developing systems and service solutions that promote our business goals and commitments.
Liviniti is searching for incredible talent! We continue to experience accelerated growth in a rapidly changing industry. There's never been a better time to join our team.
We are currently seeking a Benefit Design and System Support Analyst. This is a remote position.<h1 class="jobSectionHeader">
Role and Responsibilities</h1>
The Benefit Design and System Support Analyst provides Liviniti employees and customers with comprehensive knowledge of the claim processing system. This includes answering questions and assisting with problem resolution.<ul><li>
Manages tickets within a ticketing system; troubleshoots and resolves tickets that are placed in the claims processing queues in a timely manner.</li><li>
Adjudicates information on multiple software platforms.</li><li>
Enforces procedures that are put in place by the Benefit Design Supervisor, Director of Claims Processing, and other Leadership.</li><li>
Identifies and corrects Benefit Design errors within the claims processor based on client documentation. This may include performing financial audits on the error(s) found and determining impact for the client and/or Southern Scripts.</li><li>
Provides and potentially presents audit findings to Account Management and, on occasion, the Leadership team.</li><li>
Facilitates benefit designs for new clients within the claims processor based off of documentation.</li><li>
Communicates with the Implementation team to discuss and/or ask questions regarding benefit designs for new clients.</li><li>
Communicates with the EDI team to discuss and/or ask questions regarding various data files.</li><li>
Communicates with the Clinical team to discuss and/or ask questions regarding clinical edits that are active for current clients.</li><li>
Works in conjunction with the Clinical team to input information into the claims processor and makes updates based on extensive testing to ensure the clinical request is to appropriate specifications.</li><li>
Communicates with the Account Management team to facilitate benefit design updates and obtain appropriate documentation for current clients.</li><li>
Assists Customer Service Representatives with troubleshooting and resolving issues within our claims processor, when appropriate.</li><li>
Works in conjunction with an external programming team to analyze and resolve programming error(s) within our claims processor.</li><li>
Participates in developing additional quality assurance for internal processes.</li><li>
Plays an active role in evaluating quality standards from an objective point of view and ensuring the proper checks and balances are applied to all parts of the Claims Processing procedures.</li><li>
Abides by all obligations under HIPAA related to Protected Health Information (PHI).</li><li>
If a HIPAA violation is discovered, whether individually or by another, reports the violation to the Compliance Officer and/or Human Resources.</li><li>
Attends, completes, and demonstrates competency in all required HIPAA Training offered by the company.</li><li>
Flexibility to understand, appreciate and embrace that the job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Duties, responsibilities and activities may change or new ones may be assigned at any time with or without notice.</li></ul>
What We Have to Offer
Our benefits package is designed to keep our employees happy and healthy &ndash; physically, mentally and financially.<ul><li>
Medical, Dental, Vision insurance</li><li>
Disability and Life insurance</li><li>
Employee Assistance Program</li><li>
Generous Paid-Time Off</li><li>
Annual Reviews and Development Plans</li><li>
Retirement Plan with company match immediately 100% vested</li></ul><h1 class="jobSectionHeader">
Required Skills and Competencies</h1><ul><li>
Organization</li><li>
Time Management</li><li>
Strong Problem-Solving Skills</li><li>
Strong communication/collaboration skills</li><li>
Easily adapt to and learn new technology and skills</li><li>
Thoroughness</li></ul>
Supervisory Responsibility
This position has no supervisory responsibilities.<h1 class="jobSectionHeader">
Position Type and Expected Hours of Work</h1>
This is a full-time salaried position. Days and hours of work are Monday through Friday; 40+ hours a week, with occasional after-hours or weekend duties. Position can be remote or onsite.<h1 class="jobSectionHeader">
Travel</h1>
No travel expected for this position.<h1 class="jobSectionHeader">
Qualifications and Education Requirements</h1><ul><li>
Associate or Bachelor&rsquo;s degree preferred.</li><li>
2 to 3 years&rsquo; previous experience working in PBM environment, health plan, pharmacy chain, or managed care services organization in a Systems or Plan Design capacity.</li><li>
Intermediate or advanced proficiency with MS Excel, Word, PowerPoint, Outlook</li><li>
Excellent verbal and written communication skills, establishing rapport and working with others.</li></ul> 
Liviniti, LLC provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Liviniti complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
Liviniti expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of Liviniti employees to perform their job duties may result in discipline up to and including discharge. EOE M/F/V/D</div></div></div>

Benefit Design and System Support Specialist REMOTE

Simplifai IT Qatar

Job Title: IT Support Specialist Company: Simplifai IT Qatar Location: Lusail Marina, Doha, Qatar Salary: QAR 16,500 per monthJob Description: Simplifai IT Qatar is seeking a skilled and reliable IT Support Specialist to provide technical assistance and support for hardware, software, and network systems at our Lusail Marina office in Doha. The ideal candidate will ensure smooth IT operations and assist users in resolving technical issues efficiently.Key Responsibilities:<ul><li>Provide first-level technical support for hardware, software, and network issues</li><li>Install, configure, and maintain computer systems and applications</li><li>Troubleshoot system errors and resolve technical problems in a timely manner</li><li>Support users with IT-related queries and service requests</li><li>Maintain IT assets, inventory, and documentation</li><li>Monitor system performance and ensure security updates are applied</li><li>Escalate complex technical issues to higher-level support when needed</li></ul>Qualifications:<ul><li>Bachelor&rsquo;s degree in Information Technology, Computer Science, or a related field</li><li>Proven experience in IT support or technical helpdesk roles</li><li>Strong knowledge of Windows, basic networking, and common software applications</li><li>Good problem-solving and communication skills</li><li>Ability to work under pressure and manage multiple support requests</li><li>Certifications (CompTIA, Microsoft, or similar) are an advantage</li></ul>Benefits:<ul><li>Competitive salary of QAR 16,500 per month</li><li>Opportunity to work in a growing IT environment</li><li>Professional development and career growth opportunities</li></ul>How to Apply: Interested candidates are encouraged to submit their updated CV and cover letter for consideration.الراتب المدفوع: QAR٠٫٠٠&nbsp;لكل شهرموقع العمل: بشكل شخصي

IT Support Specialist

Spectrum Solution W.L L

Job Title: IT Support SpecialistLocation: Doha Onsite Job Type: Full-timeJob Summary: We are seeking a reliable and proactive IT Support Specialist to join our team. The ideal candidate will be responsible for providing technical assistance, maintaining IT systems, and ensuring smooth day-to-day IT operations across the organization.Key Responsibilities:<ul><li>Provide first-level technical support to end users for hardware, software, and network-related issues</li><li>Install, configure, and maintain computers, printers, and other IT equipment</li><li>Troubleshoot system and network problems, diagnosing and resolving faults efficiently</li><li>Manage user accounts, permissions, and access rights</li><li>Monitor system performance and ensure security protocols are implemented and maintained</li><li>Assist in the setup, configuration, and maintenance of IT infrastructure</li><li>Maintain accurate records of issues, resolutions, and IT assets</li><li>Support email systems, including Microsoft Office 365</li><li>Coordinate with external vendors and service providers when required</li></ul>Requirements:<ul><li>Bachelor&rsquo;s degree in Information Technology, Computer Science, or a related field</li><li>Proven experience in an IT support or helpdesk role</li><li>Strong knowledge of Windows operating systems and networking concepts</li><li>Familiarity with Microsoft Office 365 and common business applications</li><li>Good troubleshooting, analytical, and problem-solving skills</li><li>Excellent communication and interpersonal skills</li><li>Ability to work independently and as part of a team</li></ul>Preferred Qualifications:<ul><li>IT certifications (e.g., CompTIA A+, Network+) are an advantage</li><li>Experience with ticketing systems and remote support tools.</li></ul>Job Type: PermanentWork Location: In person

S.M.A.R.T.

About UsFor over 39 years, we have been a trusted leader in the education industry, delivering cost‑efficient SaaS management solutions. Our technologies save customers time, increase productivity, and provide reliable support for organizations nationwide.Position OverviewWe are seeking a motivated Software Support &amp; Client Success Specialist to join our small, dedicated team. In this role, you will assist potential and existing customers with product inquiries, technical troubleshooting, and customer support via phone, email, chat, screen share, and webinars. You&rsquo;ll help customers get the most out of our products while maintaining a friendly, respectful, and professional work environment.This position offers clear advancement opportunities and the chance to grow into training, supervisory, or sales development roles.Responsibilities<ul><li>Deliver 5‑star customer service across phone, email, chat, and webinars</li><li>Answer incoming calls promptly (within three rings)</li><li>Document all customer interactions in our ticketing system</li><li>Resolve issues or escalate as needed</li><li>Train new and existing customers via webinar/screen share (Training Specialist track)</li><li>Serve as a Brand Ambassador when required</li><li>Learn and master company products and services quickly</li><li>Balance multiple phone lines and incoming requests</li><li>Perform other duties as assigned</li></ul>Skills &amp; Qualifications<ul><li>Strong customer service and communication skills</li><li>Professional phone and email etiquette</li><li>Ability to multi‑task, stay organized, and follow through</li><li>Basic technical knowledge of software systems, computers, routers, modems, and firewalls</li><li>Proficiency with Microsoft Office (Excel, Outlook) and Remote Desktop Connections</li><li>Punctual, reliable, and team‑oriented</li></ul>Advancement Opportunities<ul><li>Training Specialist (+ pay increase, typically within 6-12 months)</li><li>Senior Specialist (+ pay increase)</li><li>Supervisor (+ pay increase)</li><li>Manager (+ higher pay increase)</li><li>Sales Department &ndash; Development Specialist (+ significant pay increase)</li></ul>Schedule &amp; Compensation<ul><li>Part‑time: Monday&ndash;Friday, 7:00 AM &ndash; 1:00 PM (slight modification to this schedule may be approved)</li><li>Starting wage depends on experience</li><li>Non‑exempt position</li></ul>Job Type: Part-timePay: $20.00 - $24.00 per hourWork Location: In person

Software Support Specialist (Part-time)

GovCIO

Overview: 
GovCIO is currently hiring for an IT Systems Support Specialist to provide IT support services to task order support personnel. This position will be located in Jeddah, KSA and will be an onsite position.
 
Responsibilities: 
Provide day-to-day operational maintenance, support, and upgrades for operating systems, workstations, and other Government Furnished Equipment (GFE).
 
Other duties may include: 
Perform software installations and upgrades to operating systems and layered software packages
 
Schedule installations and upgrades, and maintain them in accordance with established IT policies and procedures
 
Monitor and tune the system to achieve optimum performance levels
 
Ensure workstation/server data integrity by evaluating, implementing, and managing appropriate software and hardware solutions
 
Ensure data/media recoverability by implementing a schedule of system backups and database archive operations
 
Implement and promote standard operating procedures
 
Conducting hardware and software audits of workstations and servers to ensure compliance with established standards, policies, and configuration guidelines
 
Qualifications: 
Bachelor’s degree with 2-5 years experience.
 
Minimum of four (4) years of direct military experience in associated functional task - OR – ten (10) years of combined military and civilian experience in associated functional task.
 
Shall be a Saudi national
 
Posted Salary Range: USD $62,000.00 - USD $77,000.00 /Yr.

IT SYSTEMS SUPPORT SPECIALIST

Naba Enterprises

Please note that only Saudi Nationals are eligible for this position. Arabic-speaking candidates from other nationalities will not be considered.The L3 System &amp; Infrastructure Specialist is responsible for designing, implementing, and optimizing IT infrastructure and system solutions to ensure scalability, stability, and high availability. This role involves leading system integrations, troubleshooting complex issues, planning disaster recovery strategies, and optimizing system performance. Additionally, the L3 Specialist plays a key role in mentoring L2 engineers, enforcing compliance, and driving infrastructure enhancements. Description System &amp; Infrastructure Management Design, plan, and operate IT infrastructure and systems to ensure efficiency and scalability Ensure high availability of infrastructure services, optimizing system uptime and performance Lead the implementation of new IT infrastructure and system solutions for company projects Ensure backup and disaster recovery procedures are properly implemented and tested Troubleshooting and Issue Resolution Diagnose and resolve advanced system issues, ensuring minimal downtime and proactive resolution Lead collaboration efforts with IT teams and vendors for critical issue resolution Ensure comprehensive documentation of system incidents, root cause analyses, and resolution strategies Provide expert technical guidance to junior team members, end-users, and IT teams Compliance and Change Management Oversee adherence to change management protocols and ensure process improvements Monitor compliance within the team and escalate critical issues Lead closure of audit findings and compliance reviewsSpecial Projects: Lead, manage and execute the specific projects/ tasks assigned by the management from time to time as per business needs, with in the allocated time frame MIS &amp; Reporting Assist in the preparation of timely and accurate departmental statements and reports to meet company and department requirements, policies, and standards.Education Experience Skills: Bachelor&rsquo;s degree in Computer Science, Information Technology, or a related field.Preferred certifications: Microsoft Certified: Azure Administrator Associate 5+ years of experience in system administration, including server and application management Proficiency in configuring and troubleshooting servers, operating systems, and IT systems Knowledge of system security measures and compliance standards Familiarity with scripting languages (e.g., PowerShell, Bash) for automationPay: ﷼20,000.00 - ﷼22,000.00 per monthEducation:<ul><li>Bachelor's (Preferred)</li></ul>Experience:<ul><li>system administration, including server and application: 5 years (Preferred)</li></ul>Work Location: In person

System and Infra Specialist L3 ( Saudi National)

Oakwood Group

<div>
 
 Location:
 
 Taylor, MI &ndash; Plant 1
 
 
 
 Company:
 
 Oakwood Group
 
 
 
 Schedule:
 
 Monday&ndash;Friday, 8:00 AM &ndash; 4:30 PM
 
 
 
 Position Overview
 
 
 
 Oakwood Group is seeking a customer-focused and technically skilled
 
 IT Support Specialist
 
 to serve as the first point of contact for all employee IT support needs.
 
 
 This role provides
 
 Tier 1 technical support
 
 across a wide range of systems and technologies, ensuring timely resolution of issues and a high level of service for internal users. The IT Support Specialist plays a critical role in maintaining operational uptime by troubleshooting issues, supporting end users, and escalating more complex problems to Tier 2 teams when needed.
 
 
 
 Key Responsibilities
 
 
 
 <ul>
 <li>
 Serve as the primary Tier 1 contact for IT support requests, incidents, and service tickets
 </li>
 <li>
 Troubleshoot and resolve issues related to Microsoft 365 (Outlook, Teams, OneDrive, SharePoint)
 </li>
 <li>
 Support user account management, including password resets, MFA, and Azure Active Directory access issues
 </li>
 <li>
 Assist with Intune-managed device support, including compliance and application deployment
 </li>
 <li>
 Troubleshoot workstation issues, OS problems, and hardware components (Windows 10/11)
 </li>
 <li>
 Provide support for wired and wireless connectivity issues, including WiFi and VPN troubleshooting
 </li>
 <li>
 Perform initial review of endpoint security alerts (SentinelOne) and escalate as needed
 </li>
 <li>
 Support email security tools (Barracuda) including spam filtering and quarantine management
 </li>
 <li>
 Assist employees with training platforms (KnowBe4) and related issues
 </li>
 <li>
 Support printers, scanners, barcode devices, and other end-user hardware
 </li>
 <li>
 Document all troubleshooting, resolutions, and actions within Freshservice
 </li>
 <li>
 Escalate network, security, and system-level issues to Tier 2 support as required
 </li>
 <li>
 Deliver high-quality customer service while maintaining professionalism and confidentiality
 
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 
 Required
 
 
 
 <ul>
 <li>
 Associate&rsquo;s or Bachelor&rsquo;s degree in Information Technology or a related field, or equivalent experience
 </li>
 <li>
 2&ndash;4 years of IT support or help desk experience in a corporate environment
 </li>
 <li>
 Strong working knowledge of:
 </li>
 <ul>
 <li>
 Microsoft 365 applications
 </li>
 <li>
 Windows 10/11 environments
 </li>
 <li>
 End-user computing systems
 </li>
 </ul>
 <li>
 Familiarity with Azure Active Directory (password resets, MFA, access support)
 </li>
 <li>
 Basic understanding of Intune device management
 </li>
 <li>
 Foundational knowledge of endpoint security and email filtering tools
 </li>
 <li>
 Ability to troubleshoot basic network issues (WiFi, DHCP, VPN connectivity)
 </li>
 <li>
 Strong communication, customer service, and problem-solving skills
 </li>
 <li>
 Ability to prioritize tasks and manage time effectively
 
 
 </li>
 </ul>
 
 What Sets This Opportunity Apart
 
 
 
 <ul>
 <li>
 Exposure to a modern enterprise IT environment (M365, Intune, Azure AD)
 </li>
 <li>
 Opportunity to develop skills across security, networking, and endpoint management
 </li>
 <li>
 Hands-on, high-impact role supporting plant operations
 </li>
 <li>
 Opportunity for growth into Tier 2 or specialized IT roles
 
 
 
 </li>
 </ul>
 
 What We Value
 
 
 
 <ul>
 <li>
 Strong customer service mindset
 </li>
 <li>
 Accountability and follow-through
 </li>
 <li>
 Clear and respectful communication
 </li>
 <li>
 Adaptability and continuous learning
 </li>
 <li>
 Alignment with Oakwood Group&rsquo;s core values
 
 
 
 </li>
 </ul>
 
 Apply Today
 
 
 
 If you&rsquo;re passionate about technology, enjoy solving problems, and want to be part of a collaborative IT team supporting a growing manufacturing organization, we encourage you to apply.
</div>

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