system support specialist

M2S Group

<p></p><div><p><b>JOB SUMMARY:</b><br>
The Systems Support Specialist I provides first-level technical support to staff across the agency&rsquo;s programs and administrative sites. This position assists in resolving hardware, software, and network issues, and supports end users with the use of computers, mobile devices, applications, and other information systems. The role ensures that technology resources function reliably, securely, and in alignment with organizational policies and industry standards. The Specialist works collaboratively within the IT team to maintain an efficient and secure technology environment that supports the agency&rsquo;s mission of serving individuals with autism and intellectual/developmental disabilities.</p>
<p><b>
WORK SCHEDULE:</b><br>
Adelbrook is a 24/7 operating Agency. Schedules are flexible, may include early mornings, evenings, overnights, weekdays, weekends, holidays, mandated overtime, mandated holds, and on call responsibilities.</p>
<div><b>
ESSENTIAL DUTIES AND RESPONSIBILITIES:</b><br>
<ul><li>Provide technical assistance.</li><li>Diagnose and resolve issues with computer hardware, software, printers, and peripherals in a timely and professional manner.</li><li>Configure and maintain desktops, laptops, tablets, and mobile devices for staff use.</li><li>Installs, configures, and maintains Active Directory infrastructure.</li><li>Install, update, and troubleshoot software applications and operating systems.</li><li>Ensure appropriate licensing and compliance for all software installations.</li><li>Assist in maintaining secure network connections and VPN access for remote users.</li><li>Perform regular maintenance, updates, and patches on systems and equipment.</li><li>Assist with user account management, permissions, and security settings within Active Directory or equivalent systems.</li><li>Support setup and configuration of network printers, file shares, and access controls.</li><li>Maintain inventory of technology assets, ensuring accurate tracking and documentation.</li><li>Assist with IT documentation, including system configurations, maintenance records, and support requests.</li><li>Secure all portable and networked devices in accordance with agency IT policies and applicable regulations
</li><li>Support and collaborate with the Systems Administrator on network tasks and infrastructure maintenance.</li><li>Provide basic training and guidance to staff on the use of hardware, software, and collaboration tools
</li><li>Promote best practices for cybersecurity, data protection, and appropriate technology use.</li><li>Secure all portable devices and systems with current encryption software that meet or exceed HIPAA compliant regulations.</li><li>Maintain required agency certifications</li><li>Communicate technical concepts to non-technical staff clearly and effectively.</li><li>Maintain confidentiality and comply with all IT security protocols and agency policies.</li><li>Perform all levels of hardware repairs, maintenance, technical assistance, and support a wide range of PC-Based computers.</li><li>Stay informed of new technologies, tools, and practices relevant to the agency&rsquo;s IT needs.</li><li>Participate in ongoing training and professional development as directed.</li><li>Perform other related duties as assigned.</li></ul></div>
<div><b>
SKILLS, KNOWLEDGE, AND ABILITIES:</b>
<br>
SKILLS:<br>
<ul><li>Strong troubleshooting and problem-solving skills.</li><li>Effective communication and interpersonal skills.</li><li>Time management and organizational skills.</li><li>Ability to manage multiple priorities and respond to urgent requests promptly.</li></ul></div>
<div>
KNOWLEDGE:<br>
<ul><li>Operating systems (Windows, macOS, Chrome OS).</li><li>Common productivity software (Microsoft 365, Google Workspace).</li><li>Network and hardware fundamentals (routers, switches, printers, cabling).</li><li>Information security principles and data protection practices.</li><li>Help desk ticketing and asset management systems.</li></ul></div>
<div>
ABILITIES:<br>
<ul><li>Work independently and collaboratively as part of a team.</li><li>Explain technical issues to users with varying levels of technical ability.</li><li>Maintain professionalism and patience in high-pressure situations.</li><li>Adhere to confidentiality, security, and compliance standards.</li><li>Learn and adapt quickly to new systems and technologies.</li><li>Uphold the organization&rsquo;s mission and values in all interactions.</li></ul></div>
<div><b>
EDUCATION, EXPERIENCE AND OTHER QUALIFICATIONS:</b><br>
<ul><li>Associate's degree in information technology, Computer Science, or related field required; or an equivalent combination of education and experience.</li><li>3- 5 years of experience providing technical support in a networked environment.</li><li>Experience in a nonprofit, healthcare, or human services organization preferred.</li><li>Knowledge of Microsoft Windows environments, Office 365, and common business applications.</li><li>Familiarity with Apple products, mobile device management (MDM), and basic networking concepts desirable.</li><li>Professional certifications (A+, Network+, Microsoft, or similar) are preferred but not required.</li><li>Valid driver&rsquo;s license and reliable transportation to travel between program locations as needed.</li></ul></div>
<div><b>
WORK ENVIRONMENT AND PHYSICAL DEMANDS:</b><br>
<ul><li>Work is performed in an administrative building or program office environment</li><li>Must be able to lift up to 50 pounds as needed (e.g., supplies, office materials)</li><li>Must be able to remain in a stationary position or move about for extended periods of time</li><li>May occasionally be exposed to behaviors that require calm intervention or redirection</li><li>Exposure to behaviors that may require intervention or safety procedures.</li><li>Perform all requirements of physical management techniques (PMT).</li></ul></div>
<p>
Equal Employment Opportunity Statement<br>
Our organization is an Equal Opportunity Employer. We celebrate diversity and are committed
<br>
to creating an inclusive environment for all employees. We prohibit discrimination and
<br>
harassment of any kind based on race, color, religion, age, sex, national origin, disability, genetic
<br>
information, veteran status, sexual orientation, gender identity or expression, or any other
<br>
characteristic protected by federal, state, or local laws.</p><p><br>
A job description is not meant to be all inclusive of every task and/or responsibility</p><p></p><p>
Equal Opportunity Employer<br>
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.</p></div>

System Support Specialist

PrismHR

<p></p><div><div><div><p><b>Position Overview</b></p></div><div><div><div><div><div><p><br>
The System support Associate will be responsible for implementing and modifying EDI file feeds, utilizing programming languages like C#, Java, Python, and SQL. The candidate should have hands-on experience working within the US healthcare industry, understanding HIPAA compliance standards, and creating secure connections using SFTP (Secure File Transfer Protocol). As a member of our technical team, you will be responsible for integrating data feeds into our systems and ensuring compliance with industry standards and regulations.</p></div></div></div></div></div></div><p></p><div><div><p><b><br>
Key Responsibilities</b></p></div><div><div><div><div><div><div><br>
<ul><li>
Implement and modify EDI (Electronic Data Interchange) file feeds for healthcare/benefits data integration.</li><li>
Develop and maintain solutions using programming languages such as C#, Java, Python, and SQL.</li><li>
Create, configure, troubleshoot and maintain secure SFTP connections for transferring EDI files.</li><li>
Gathers specifications from the clients, carriers &amp; vendors and deliver the solution that meets the needs presented</li><li>
Ensure compliance with HIPAA regulations and US healthcare industry standards while managing sensitive patient data.</li></ul></div></div></div></div></div></div></div><p></p><div><div><p><b><br>
Qualifications &amp; Core Competencies</b></p></div><div><div><div><div><div><br>
<ul><li>
Bachelor's degree in Computer Science or a related field (B.Tech preferred).</li><li>
2-5 years of proven expertise in Implementation of EDI / carrier/ Vendor file feeds.</li><li>
Proficiency in C#, Java, Python, and SQL for developing and managing EDI integrations.</li><li>
Experience in configuring and managing SFTP connections for secure file transfers.</li><li>
Good understanding of US healthcare benefits like FSA, HSA, COBRA, 401k, 403b, Roth, HIPAA compliance etc.</li></ul></div></div></div></div></div></div><p></p><p><br>
PrismHR is a fast-paced SaaS company which provides customers with a cloud-based payroll process software application. PrismHR also provides professional services including system implementation consulting, custom configurations, and training. Lastly, via the Company&rsquo;s Marketplace platform customers and end users access other human resources and employee benefits applications from PrismHR&rsquo;s Marketplace Partners.</p>
<p><b>Diversity, Equity and Inclusion Program/Affirmative Action Plan:</b><br>
We have transformed our company into an inclusive environment where individuals are valued for their talents and empowered to reach their fullest potential. At PrismHR, we strive to continually lead with our values and beliefs that enable our employees to develop their potential, bring their full self to work, and engage in a world of inclusion.<br>
<br>
Ensuring an inclusive environment for our employees is an integral part of the PrismHR culture. We aren't just checking a box, we are truly committed to creating a workplace that celebrates the diversity of our employees and fosters a sense of belonging for everyone. This is essential to our success. We are dedicated to building a diverse, inclusive, and authentic workplace, so if you&rsquo;re excited about our roles but your past experience doesn&rsquo;t align perfectly with every qualification in the job description, we encourage you to apply anyway. You may be just the right candidate for these open roles or other open roles. We particularly encourage applicants from traditionally under-represented groups as we seek to increase the diversity of our workforce and provide fair opportunities for all.<br>
<br>
As a proud Equal Opportunity and Affirmative Action Employer, PrismHR encourages talent from all backgrounds to join our team. Employment decisions are based on an individual&rsquo;s qualifications as they relate to the job under consideration. The Company&rsquo;s policy prohibits unlawful discrimination based on sex (which includes pregnancy, childbirth, breastfeeding, or related medical conditions, the actual sex of the individual, or the gender identity or gender expression), race, color, religion, including religious dress practices and religious grooming practices, sexual orientation, national origin, ancestry, citizenship, marital status, familial status, age, physical disability, mental disability, medical condition, genetic information, protected veteran or military status, or any other consideration made unlawful by federal, state or local laws, ordinances, or regulations.<br>
<br>
The Company is committed to complying with all applicable laws providing equal employment opportunities. This commitment applies to all persons involved in the operations of the Company and prohibits unlawful discrimination by any employee of the Company, including supervisors and co-workers.
</p><p>Privacy Policy: For information about how we collect and use your personal information, please see our privacy statement available at https://www.prismhr.com/about/privacy-policy.</p>
<p><i>PrismHR provides reasonable accommodation for qualified individuals with disabilities and disabled veterans in job application procedures. If you have any difficulty using our online system and you need a reasonable accommodation due to a disability, you may use the following alternative email address to contact us about your interest in employment at PrismHR: taglobal@prismhr.com. Please indicate in the subject line of your email that you are requesting accommodation. Only candidates being considered for a position who require an accommodation will receive a follow-up response.</i></p>
<p>#LI-ML1</p><p>
</p><p>dWIBjvlHzw</p></div>

MagiClick Digital

<div>
 <p>
  <strong>
   Job Description
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <p>
  System/Network Specialists are responsible for the support of all information system resources including but not limited to computers, networks, cloud systems, telephones, cell phones, and peripherals. Tasks include end user support, license tracking, documentation, PC maintenance and repair, upgrades and configurations. Other tasks will include supporting the day-to-day needs of the facilities, including ordering necessary office supplies, minor break/fix, and communicating with trade vendors (electricians, contractors, etc.) to make any necessary office repairs.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Desired Skils &amp; Expertise
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <p>
  We are looking forward to meet System &amp; Network experts to work at MagiClick&rsquo;s HQ (Rumelihisari) and R&amp;D (YTU Teknopark Davutpa&scedil;a) offices having following skills and expertise:
 </p>
 <p>
  <br/>
 </p>
 <ul>
  <li>
   A Bachelor&rsquo;s degree in Computer Science, Mathematics, Information Systems, or equivalent discipline
  </li>
  <li>
   Microsoft MCP certifications such as AZ-104, AZ-305, or AZ-700
  </li>
  <li>
   2+ years of technical support experience in a OS X &amp; Windows environment
  </li>
  <li>
   Ability to help employees solve hardware and software problems on Mac, PC and mobile devices.
  </li>
  <li>
   Experience in networks LAN/WAN/Wifi/Security, related technologies and patch management.
  </li>
  <li>
   Familiar working with various operating systems and platforms including Windows Server and Ubuntu.
  </li>
  <li>
   Knowledge of Server systems, Operating systems and Storage architecture.
  </li>
  <li>
   Knowledge of Active Directory, Hyper-V,DHCP,DNS and IIS Management.
  </li>
  <li>
   Knowledge of Firewall, VPN, Switch Management.
  </li>
  <li>
   Knowledge of system security and data backup/recovery
  </li>
  <li>
   Knowledge of Azure and Office 365 enterprise environment
  </li>
  <li>
   Ability to create basic scripts in Powershell and Bash
  </li>
  <li>
   PC literacy, ability to use office equipment, experience in MS Office products
  </li>
 </ul>
</div>


System/Network Support Specialist

Transnetyx

<div><p><b>Location:</b> Remote (U.S. Based Only)<br>
<b>Employment Type:</b> Full-Time and fully remote
</p><h3 class="jobSectionHeader"><b>About Us</b></h3><p><b>
a-tune software AG, a Transnetyx company,</b> is a medium-sized software company headquartered in Darmstadt, Germany, with operations spanning over 20 countries worldwide. We proudly support the data and compliance management needs of more than 100 research-oriented organizations through our innovative software solutions.</p><p>
Our flagship product, <b>tick@lab</b>, is designed with a clear mission: <b>&quot;Make IT simple&quot;</b> &mdash; so researchers can focus on what truly matters. At Transnetyx and a-tune, we live by our YX Ten+ core values, mission, and vision, striving to deliver exceptional technology and world-class customer support globally.</p><p>
If you&rsquo;re passionate about technology, customer success, and continuous learning, join us in advancing our mission to simplify IT for research organizations around the world.</p><h3 class="jobSectionHeader"><b>
</b></h3><h3 class="jobSectionHeader"><b>The Role</b></h3><p>
As a <b>Technical System Support Specialist</b>, you&rsquo;ll be the critical bridge between our software and our international clients, providing expert assistance with installation, upgrades, troubleshooting, and system configuration for tick@lab. Your role will include hands-on support across on-premise and cloud environments, ensuring our clients receive seamless, world-class service every step of the way.</p><h3 class="jobSectionHeader"><b>
</b></h3><h3 class="jobSectionHeader"><b>What You&rsquo;ll Do</b></h3><ul><li><p>
Deliver outstanding customer service to a diverse, international client base.</p></li><li><p>
Install, test, upgrade, and configure tick@lab software environments, both on-premise and cloud-hosted.</p></li><li><p>
Set up client sites including templates, reports, custom integrations, and Single Sign-On (SSO) configurations.</p></li><li><p>
Monitor cloud-hosted client environments and proactively troubleshoot issues.</p></li><li><p>
Manage client issues end-to-end&mdash;prioritize, escalate, and maintain clear communication until resolution.</p></li><li><p>
Maintain detailed, organized records of all client interactions and technical solutions.</p></li><li><p>
Collaborate closely with internal teams to address and resolve technical challenges.</p></li><li><p>
Collect and share customer feedback to help drive product improvements.</p></li><li><p>
Independently deepen your knowledge of the software and its business applications.</p></li><li><p>
Provide technical training to clients as needed.</p></li><li><p>
Participate in remote and onsite client meetings to discuss project specs and procedures.</p></li><li><p>
Travel occasionally (domestically and internationally) to support clients onsite.</p></li><li><p>
Take on additional duties as assigned.</p></li></ul><h3 class="jobSectionHeader"><b>
What We&rsquo;re Looking For</b></h3><p><b>
Education &amp; Experience:</b></p><ul><li><p>
Bachelor&rsquo;s degree or equivalent relevant experience.</p></li><li><p>
Minimum 2 years of experience working directly with customers in a technology SaaS company.</p></li></ul><p><b>
Technical Skills:</b></p><ul><li><p>
Proficient in LINUX/UNIX and/or Windows operating systems, including database installations.</p></li><li><p>
Experience with Windows Administration and Web Servers (preferably IIS).</p></li><li><p>
Skilled in authentication methods, including Single Sign-On (SSO).</p></li><li><p>
Strong knowledge of XML; familiarity with XML parsing preferred.</p></li><li><p>
Experience with relational databases and SQL query writing.</p></li><li><p>
Comfortable supporting Cloud/SaaS applications.</p></li><li><p>
Familiarity with reporting tools such as MSRS or List &amp; Label.</p></li></ul><p><b>
Core Competencies:</b></p><ul><li><p>
Exceptional technical support skills with both internal and external customers.</p></li><li><p>
Excellent verbal and written communication skills.</p></li><li><p>
Strong analytical, problem-solving, and organizational skills.</p></li><li><p>
Ability to manage time effectively with a sense of urgency and flexibility.</p></li><li><p>
High attention to detail and the ability to learn quickly with minimal supervision.</p></li><li><p>
Negligible travel requirements.</p></li></ul><h3 class="jobSectionHeader"><b>
Why Join Us?</b></h3><ul><li><p>
Be part of a global company that is committed to simplifying IT for research organizations worldwide.</p></li><li><p>
Work remotely from anywhere in the U.S.</p></li><li><p>
Collaborate with talented teams and cutting-edge technology.</p></li><li><p>
Opportunities for professional growth and continuous learning.</p></li></ul><p></p><p><b>
Ready to make an impact?</b><br>
Apply now and help us empower researchers to focus on what matters most.</p></div>

Technical System Support Specialist (fully remote, located in the United States only)

Simpaisa Payment Gateway

<p><b>Tapmad is looking for Operations Support Specialist</b></p><p><b>About the Role</b></p><p>We&rsquo;re looking for a technically skilled Operations Support Specialist to ensure the smooth day-to-day operations of Tapshop&rsquo;s digital voucher ecosystem. The ideal candidate will handle customer issues, manage ERP and internal management portals, and confidently work with system logs, API data, and reports. This role demands strong coordination, technical, and analytical skills to maintain service uptime, accuracy, and customer satisfaction.</p><p><b>Key Responsibilities</b></p><p>&middot; Liaise with payment gateways (e.g., Tapmad, Easypaisa, JazzCash etc) to ensure smooth transaction flow and timely issue resolution.</p><p>&middot; Coordinate with partners for product activations and system syncs.</p><p>&middot; Ensure vouchers are active, correctly priced, and updated across all platforms.</p><p>&middot; Extract and analyze JSON logs to identify and resolve technical or transaction-related issues.</p><p>&middot; Manage and troubleshoot ERP or internal management system modules.</p><p>&middot; Escalate technical issues to the development team with proper log and data references.</p><p>&middot; Maintain detailed system documentation and issue tracking records.</p><p>&middot; Coordinate with QA and Product teams to validate fixes and ensure operational stability.</p><p><b>Required Skills</b></p><p>&middot; Hands-on experience with ERP, CRM, or ticket management systems.</p><p>&middot; Ability to read, interpret, and extract data from JSON logs.</p><p>&middot; Proficient in Excel / Google Sheets (formulas, pivot tables, and data filtering).</p><p>&middot; Strong understanding of web portals and data-driven systems.</p><p>&middot; Basic knowledge of APIs, SQL, or backend data flows.</p><p>&middot; Excellent communication, coordination, and issue-resolution skills.</p><p>&middot; Highly organized, analytical, and detail-oriented.</p><p><b>Preferred Skills</b></p><p>&middot; Familiarity with Postman, SQL, or other database query tools.</p><p>&middot; Experience using support ticketing systems (e.g., Jira, Freshdesk, Zendesk).</p><p>&middot; Exposure to management or reporting dashboards.</p><p>&middot; Understanding of system integration flows between ERP and APIs.</p><p><b>Preferred Skills</b></p><p>&middot; Transaction success rate.</p><p>&middot; Issue resolution time (customer + partner).</p><p>&middot; Partner satisfaction and delivery performance.</p><p><b>Experience: </b></p><p>&middot; 1&ndash;2 Years experience in e-commerce, fintech, or digital goods operations.</p><p>&middot; Experience with voucher, gift card, or gaming product operations preferred.</p><p><b>Qualification: </b></p><p>&middot; BS / BCS / BSCS (Computer Science or related field)</p><p>Job Type: Full-time</p><p>Work Location: In person</p>

Operations Support Specialist

PremierBPO

<div></div><div><div><div><div><div><div><p>We are seeking an IT Support Specialist with solid technological base and excellent communication skills. This role is responsible for providing technical support, troubleshooting, and maintenance of hardware, software, networks, and cloud systems. The IT Support Specialist will ensure seamless IT operations, manage helpdesk tickets, and support users across the organization.</p>
</div><div><h2 class="jobSectionHeader"><b>
Key Responsibilities</b></h2></div><div><ul>
<li>Respond to and resolve IT helpdesk tickets related to hardware, software, and network issues.</li>
<li>Provide technical assistance and support for Microsoft 365 (Office 365) applications and user accounts.</li>
<li>Troubleshoot VPN access, and remote desktop issues.</li>
<li>Install, configure, and maintain desktop systems, laptops, printers, and other IT equipment.</li>
<li>Assist in maintaining and monitoring cloud environments such as AWS or Azure.</li>
<li>Ensure system security through access controls, backups, and regular software updates.</li>
<li>Collaborate with vendors and other IT team members for advanced troubleshooting or procurement needs.</li>
<li>Document technical issues, resolutions, and standard operating procedures.</li>
</ul></div><div><h2 class="jobSectionHeader"><b>Qualifications</b></h2></div><div><ul>
<li>Bachelor's degree in computer science.</li>
<li>2+ years of experience in IT support, helpdesk, or technical support role.</li>
<li>Hands-on experience with Microsoft 365, Active Directory, and Windows operating systems.</li>
<li>Knowledge of cloud services such as AWS or Azure and VPN configuration.</li>
<li>Understanding of network protocols, routers, switches, and firewalls (basic level).</li>
<li>Strong problem-solving and communication skills.</li>
<li>Handson with ticketing systems (e.g., Zendesk, ManageEngine ITMS).</li>
<li>Any relevant Vendor Certification will be a plus.</li>
</ul></div><div><h2 class="jobSectionHeader"><b>Certifications</b></h2></div><div><p>
Relevant Certifications like below will be a plus:</p>
<ul>
<li>Microsoft 365 Certified: Fundamentals (MS-900, AZ-900)</li>
<li>Microsoft Certified: Azure Administrator Associate (AZ-104)</li>
</ul></div><div><h2 class="jobSectionHeader"><b>Soft Skills</b></h2></div><div><ul>
<li>Good English communication skills.</li>
<li>Ability to work as a team player.</li>
<li>Continuous learner with a growth mindset.</li>
</ul></div><div><h2 class="jobSectionHeader"><b>Location &amp; Reporting</b></h2></div><div><ul>
<li>Location: Pakistan (On-Site)</li>
<li>Reports To: IT Manager</li>
</ul></div><div><h2 class="jobSectionHeader"><b>What We Offer</b></h2></div><div><ul>
<li>Market-competitive salary</li>
<li>Career growth opportunities</li>
<li>Learning &amp; development programs</li>
<li>On-the-job training</li>
<li>Medical Coverage (IPD)</li>
<li>Life Insurance</li>
<li>Paid Leaves (Annual, Casual, Sick, Marriage, Maternity, Paternity, Hajj, Bereavement)</li>
<li>Provident Fund</li>
<li>Employee Old Age Benefits (EOBI)</li>
<li>Employee engagement &amp; wellness initiatives</li>
</ul>
</div><div><p><b>Location: </b>NASTP, Lahore</p></div></div></div></div></div></div><div></div>

IT Support Specialist

Premier NX

<div>
 Position Summary:
 <br/>
 <br/>
 We are seeking an IT Support Specialist with solid technological base and excellent communication skills. This role is responsible for providing technical support, troubleshooting, and maintenance of hardware, software, networks, and cloud systems. The IT Support Specialist will ensure seamless IT operations, manage helpdesk tickets, and support users across the organization.
 <br/>
 <br/>
 Key Responsibilities:
 <br/>
 <br/>
 <ul>
  <li>
   Respond to and resolve IT helpdesk tickets related to hardware, software, and network issues.
  </li>
  <li>
   Provide technical assistance and support for Microsoft 365 (Office 365) applications and user accounts.
  </li>
  <li>
   Troubleshoot VPN access, and remote desktop issues.
  </li>
  <li>
   Install, configure, and maintain desktop systems, laptops, printers, and other IT equipment.
  </li>
  <li>
   Assist in maintaining and monitoring cloud environments such as AWS or Azure.
  </li>
  <li>
   Ensure system security through access controls, backups, and regular software updates.
  </li>
  <li>
   Collaborate with vendors and other IT team members for advanced troubleshooting or procurement needs.
  </li>
  <li>
   Document technical issues, resolutions, and standard operating procedures.
  </li>
  <li>
   Bachelors degree in computer science.
  </li>
  <li>
   2+ years of experience in IT support, helpdesk, or technical support role.
  </li>
  <li>
   Hands-on experience with Microsoft 365, Active Directory, and Windows operating systems.
  </li>
  <li>
   Knowledge of cloud services such as AWS or Azure and VPN configuration.
  </li>
  <li>
   Understanding of network protocols, routers, switches, and firewalls (basic level).
  </li>
  <li>
   Strong problem-solving and communication skills.
  </li>
  <li>
   Handson with ticketing systems (e.g., Zendesk, ManageEngine ITMS).
  </li>
  <li>
   Any relevant Vendor Certification will be a plus.
   <br/>
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Qualifications &amp; Experience
  <br/>
  <br/>
 </strong>
 Certifications:
 <br/>
 <br/>
 Relevant Certifications like below will be a plus:
 <br/>
 <br/>
 <ul>
  <li>
   Microsoft 365 Certified: Fundamentals (MS-900, AZ-900)
  </li>
  <li>
   Microsoft Certified: Azure Administrator Associate (AZ-104)
   <br/>
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Soft Skills
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Good English communication skills.
  </li>
  <li>
   Ability to work as a team player.
  </li>
  <li>
   Continuous learner with a growth mindset.
   <br/>
   <br/>
   <br/>
  </li>
 </ul>
 Location &amp; Reporting:
 <br/>
 <br/>
 Location: NASTP, Cantt Lahore.
 <br/>
 <br/>
 Reports To: IT Manager
 <br/>
 <br/>
 What we offer:
 <br/>
 <br/>
 <ul>
  <li>
   Market-competitive salary
  </li>
  <li>
   Career growth opportunities
  </li>
  <li>
   Learning &amp; development programs
  </li>
  <li>
   On-the-job training
  </li>
  <li>
   Medical Coverage (IPD)
  </li>
  <li>
   Life Insurance
  </li>
  <li>
   Paid Leaves (Annual, Casual, Sick, Marriage, Maternity, Paternity, Hajj, Bereavement)
  </li>
  <li>
   Provident Fund
  </li>
  <li>
   Employee Old Age Benefits (EOBI)
  </li>
  <li>
   Employee engagement &amp; wellness initiatives
   <br/>
  </li>
 </ul>
</div>


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