system support specialist

Knoll ridges

<p><b>Job Overview</b><br/><b>Systems Support Specialist</b></p><p>Knoll Ridges is a premier staffing and outsourcing firm with over 20 years of industry expertise, specializing in both offshore solutions to help businesses scale efficiently, and direct hire placements for local, onshore hiring. With offices in Southern California and in Asia, we provide high-quality talent solutions that are tailored to meet the unique needs of our clients.</p><p><b>About the Role</b></p><p>We are seeking a proactive and detail-oriented <b>Systems Support Specialist</b> to join our team. In this multifaceted role, you will be responsible for the installation, maintenance, and monitoring of critical systems while providing high-level technical sales support. You will serve as a key point of contact for clients, ensuring their technical needs are met with a sense of urgency and a commitment to customer satisfaction.</p><p><b>Key Responsibilities (including but not limited to the following):</b></p><ul><li><b>Managed Print Services (MPS): </b>Conduct site evaluations, install Data Collection Agents (DCA), and perform ongoing analysis of network environments.</li><li><b>Technical Support: </b>Provide first-level systems support, perform product demonstrations, and manage network configuration for external customers.</li><li><b>Administrative Oversight:</b> Monitor system notifications for billing meters, troubleshoot discrepancies, and encourage clients to adopt automated services.</li><li><b>Project Management:</b> Coordinate major account deployments, maintain project management tools, and ensure all deliverables are met on schedule.</li><li><b>Data &amp; Analysis:</b> Collect and analyze performance data to evaluate service issues and identify new sales leads or support opportunities.</li></ul><p><b>What We&rsquo;re Looking For:</b></p><ul><li>Education: High school diploma required; Bachelor&rsquo;s degree or equivalent work experience preferred.</li><li>Experience: Minimum of 2 years of technical experience in the field or a related area.</li><li>Technical Skills: Advanced knowledge of computer hardware/software, networking, and troubleshooting.</li></ul><p><b>Core Competencies:</b></p><ul><li>Strong problem-solving and analytical reasoning skills.</li><li>Excellent oral and written communication for client training and documentation.</li><li>Proven ability to prioritize tasks and manage projects in a fast-paced environment.</li><li>A team-oriented mindset with the ability to work collaboratively to find solutions.</li></ul><p><b>Why Work with Knoll Ridges</b></p><ul><li>Access to a wide range of job opportunities: We connect talented professionals with industry-leading companies.</li><li>Personalized support and guidance: Our team is dedicated to helping you navigate the hiring process and succeed in your new role.</li><li>Growth-focused environment: Work with a firm that values expertise, quality, and long-term professional relationships.</li></ul><p>If you're looking for a new challenge or career opportunity, we'd love to hear from you!</p><p>Pay: $41,600.00 - $52,000.00 per year</p><p>Benefits:</p><ul><li>401(k)</li><li>401(k) matching</li><li>Dental insurance</li><li>Employee assistance program</li><li>Employee discount</li><li>Health insurance</li><li>Life insurance</li><li>Paid time off</li><li>Professional development assistance</li><li>Vision insurance</li></ul><p>Work Location: In person</p>

System Support Specialist

New Era Technology

<p></p><div><div><p>Join New Era Technology, where People First is at the heart of everything we do. With a global team of over 3,000 professionals, we're committed to creating a workplace where everyone feels valued, empowered, and inspired to grow. Our mission is to securely connect people, places, and information with end-to-end technology solutions at scale.</p>
<p>
At New Era, you'll join a team-oriented culture that prioritizes your personal and professional development. Work alongside industry-certified experts, access continuous training, and enjoy competitive benefits. Guided by our core attributes &mdash; putting people first, embracing continuous learning, and thriving through collaboration and inclusion &mdash; we nurture our people to deliver exceptional customer service.</p>
<p>
If you want to make an impact in a supportive, growth-oriented environment, New Era is the place for you. Apply today and help us shape the future of work&mdash;together</p></div><p></p><p><b><i><br>
ITMS Support Specialist - Tier 2 </i></b>position with New Era Technology offers you the following:<i>
</i></p><ul><li><i>Full Benefits</i></li>
<li><i>Medical</i></li>
<li><i>Dental</i></li>
<li><i>Vision</i></li>
<li><i>401K match</i></li>
<li><i>7 company holidays + generous PTO</i></li>
</ul>
<p><b><i>*** At this time, we are unable to offer visa sponsorship for this position. Candidates must be authorized to work in the United States without the need for sponsorship now or in the future.</i></b></p>
<p>
The<b> ITMS Support Specialist -Tier 2 i</b>s responsible for the delivery of high-quality IT technical professional services to our clientele. These services may include consulting, on-site or remote troubleshooting, and support for clients with various network technologies, installation and integration, migration services. The ITMS Support Specialist -Tier 2<b> </b>must demonstrate superior proficiency in the performance of these services. Dedication to quality and customer satisfaction are critical success factors for this position.</p>
<p><b>
PRIMARY DUTIES include but are not limited to:
</b></p><ul><li>Customer Satisfaction through the delivery of world class Support Services.</li>
<li>Optimizing productivity while assigned to customer tickets or projects.</li>
<li>Ability to prioritize work through ticket and project status.</li>
<li>Problem-solving and resolution of network issues and escalating where appropriate.</li>
<li>Ticket Quality Control and Ticket Management.</li>
<li>Customer Service including phone, video, and email communication.</li>
<li>Occasional on-site to nearby customers (less than 5%).</li>
<li>Occasional on-call responsibility/rotation.</li>
<li>Participation in process improvement initiatives.</li>
<li>Documentation skills for customer environments.</li>
</ul>
<p><b>COMPETENCIES:</b></p>
<ul>
<li>Outstanding capabilities to troubleshoot and correct Server, PC, Desktop, VM, Client/Server issues.</li>
<li>Strong broad-based knowledge of VM, hardware, Operating systems, patching, backup, security protocols, basic understanding of Network protocols, and Remote Management tools.</li>
<li>Ability to communicate effectively and professionally with all customer contacts.</li>
<li>Ability to provide clear written communication for ticket/project updates.</li>
<li>Clear written communication to maintain organization and control over all information related to customer tickets and assignments.</li>
<li>Excellent verbal skills for customer interaction.</li>
<li>Excellent documentation skills.</li>
<li>Dedicated to always providing exceptional customer service.</li>
<li>Proficiency in all aspects of the core technical requirements.</li>
<li>Strong team collaboration skills.</li></ul><br>
<p></p>
<p><b>
REQUIRED EXPERIENCE REQUIRED</b><b>:
</b></p><ul><li>3-5 years' experience as a Support Specialist.</li>
<li>Ability to troubleshoot, Analyze, and configure VMware, O365, backups, desktops, Window, client/server in a variety of Operating Systems.</li>
<li>Proven track record and experience with Microsoft, Mac, and Virtual services.</li>
<li>Participate in planning and execution of new and existing equipment hardware and firmware upgrades, including patching.</li>
<li>Working technical knowledge of current network hardware, protocols, and internet standards.</li>
<li>Strong background with ticketing systems and tracking work.</li>
<li>2+ years in a customer facing role, MSP preferred.</li>
<li>2+ years working with SaaS products.</li>
</ul>
<p><b>PREFERRED CERTIFICATIONS/Skills:</b></p>
<ul>
<li>Microsoft Certifications preferred.</li>
<li>Bonus point for Intune, ConnectWise, Automate or N-Able experience.</li>
<li>Virtualization technology certified a plus. (Azure, VM Ware and AWS)</li>
<li>Experience with MSP tools like ITGlue are a bonus.</li>
</ul>
<p><b>EXPECTED HOURS OF WORK:</b> Full-time position working 40 hours per week - Monday - Friday 8am - 5pm. Overtime hours may be required.</p>
<p><b>
TRAVEL: </b>Travel is required, but only occasionally, and is less than 10%.</p>
<p><b>
Pay Rate:</b> $32.00 - $35.00/ hr based on experience</p>
<p>
#LI-DL1</p><div><p>
New Era Technology, LLC., and its subsidiaries (&quot;New Era&quot; &quot;we&quot;, &quot;us&quot;, or &quot;our&quot;) in its operating regions worldwide are committed to respecting your privacy and recognize the need for appropriate protection and management of any Personal Data that you may provide us. In this, we are also committed to providing you with a positive experience on our websites and while using our products, services and solutions (&quot;Solutions&quot;).</p>
<p>
View our Privacy Policy here https://www.neweratech.com/us/privacy-policy/</p>
<p>
We never ask candidates to pay any fees at any point in our hiring process. If you are ever asked to provide payment for training, certification, equipment, or any other purpose, it is not from our company. Only communications from our official company channels should be trusted. Please note our official email domain is <b>@neweratech.com</b>. If you suspect fraudulent activity, please contact us immediately at privacy@neweratech.com .</p></div></div>

ITMS System Support Specialist - Tier 2

MPACT Strategic Consulting LLC

<div><h3 class="jobSectionHeader"><b>Compliance System Call Support Specialist</b></h3><p>
 The Compliance System Call Support Specialist is the first line technical support resource for those customers using a cloud-based system to administer Certified Payroll Reporting (CPR). This individual supports subcontractors and prime contractors with everyday inquiries such as system access, submitting payroll and compliance questions.</p><h3 class="jobSectionHeader"><b>
Key Responsibilities:</b></h3><div><ul><li>
Provide front-line support for all system users via phone and email</li><li>
Respond to and resolve support tickets related to Certified Payroll Reporting (CPR)</li><li>
Assist users with login issues, password resets, and account setup/activation</li><li>
Guide contractors through CPR submission processes and payroll entry</li><li>
Troubleshoot common issues such as signature errors, rejected payrolls, and submission discrepancies</li><li>
Support users in understanding system functionality</li><li>
Escalate technical or compliance-related issues as needed</li><li>
Maintain accurate records of support requests, resolutions, and recurring issues</li><li>
Assist with onboarding new contractors to ensure proper system use from project start</li><li>
Maintain knowledge of system updates, new features, and best practices to support users effectively.</li><li>
Any other duties as assigned</li></ul></div><p><b>
Position Qualifications:</b></p><div><ul><li>
Minimum of 3-5 years in a virtual customer service support role</li><li>
Excellent analytical and problem-solving skills.</li><li>
Strong written and verbal communication skills.</li><li>
Attention to detail and the ability to manage multiple tasks simultaneously.</li><li>
Strong organizational skills, with attention to detail and accuracy.</li><li>
Proficiency in Microsoft Office Suite (Word, Excel, Outlook) and the ability to quickly learn new software.</li><li>
Ability to work in a fast-paced environment, meet deadlines, handle complex compliance matters and work in a team-oriented environment</li><li>
Willingness to learn and take on new tasks.</li><li>
Motivated to develop expertise in compliance and contract administration.</li></ul></div><p><b>
Preferred Skills:</b></p><div><ul><li>
Bilingual in Spanish and Englis</li><li>
Experience in LCPTracker</li><li>
Elation Systems knowledge</li><li>
Experience with any compliance software or payroll system(s)</li></ul></div></div>

Compliance System Call Support Specialist

Bloomberg

<div><div><div><div><div><div>Buy-side Order Management System (AIM) Support Specialist
</div></div></div></div></div><div><div><div><div><div>Location
</div><div>San Francisco
</div></div><div><div>Business Area
</div><div>Sales and Client Service
</div></div><div><div>Ref #
</div><div>10049980
</div></div></div></div></div><div><div><div><h2 class="jobSectionHeader"><b>Description &amp; Requirements
</b></h2></div></div><div><div><div><div><div><p>Bloomberg is a global leader in business and financial information, news and insight, and we use innovative technology to deliver trusted data and bring transparency to the financial markets. Our customers around the globe rely on us for the information and tools they need to make critical investment decisions and remain connected across all sides of the financial community. And, to ensure the best experience for our 26,000+ employees across more than 150 locations around the world, we provide the spaces and systems that allow our teams to work together with agility, productivity and collaboration, no matter where they are.</p>
<p>
The Buy-side Enterprise Services team is responsible for supporting our most sophisticated global buy-side customers who subscribe to our portfolio enterprise reporting and order management system solutions. Powered by an unparalleled combination of automation, innovation, access and service, Bloomberg Asset and Investment Manager (AIM) delivers global, multi-asset solutions for front-end portfolio management, trading, and operations. Our comprehensive suite of enterprise solutions helps buy-side firms to generate alpha, service clients, remain compliant, and grow profits in the face of change. These integrated services are tailored to our clients' needs to increase efficiency and productivity.</p>
<p><b>
What&rsquo;s the Role?</b></p>
<p>
Fund managers, compliance officers and middle office managers face the challenge of doing their job in the most efficient way possible. They need solutions that help them trade securities, attain best execution, and manage their risk, compliance and straight-through processing. Bloomberg&rsquo;s buy-side order, execution, and position management system is designed to meet and exceed these needs.</p>
<p>
As part of the AIM Trade Desk Support team based in San Francisco, you will work in a client facing role, liaising with buy-side professionals to deliver a knowledgeable and proactive service on our buy-side order management solutions (OMS). Our AIM product suite delivers global order, execution and position management tools for front-office professionals as well as middle and back-office operations.</p>
<p>
We are looking for individuals with strong customer service skills to enable our AIM clients to operate effectively. Our clients rely on your domain expertise to guide them, so that they can use the power of our OMS to make better business decisions. To be successful, you will be a curious and inquisitive troubleshooter that is eager to share tips and insights about business-critical features and exciting new functionality. Whether you&rsquo;re on a chat, getting on a call, or on-site with your client, you can quickly size up a situation and provide a solution.</p>
<p><b>
We&rsquo;ll trust you to:</b></p>
<ul>
<li><div>Build a comprehensive understanding of the features and capabilities of our OMS offering, through training and on-the-job learning, in order to manage client queries quickly and efficiently</div></li>
<li><div>
Develop deep knowledge of our products and client use cases, sharing insights across the team</div></li>
<li><div>
 Stay current on market trends and understand their impact on client workflows</div></li>
<li><div>
 Troubleshoot issues pertaining to AIM, while assessing any potential business and/or operational impact</div></li>
<li><div>
Foster excellent relationships through strong product knowledge and workflow expertise</div></li>
<li><div>
 Identify gaps and opportunities to introduce best practices and new processes to enhance efficiency and improve on existing processes</div></li>
<li><div>
 Collaborate extensively with our Implementation, Sales, and Engineering teams to improve our clients' experience and overall performance of our technology</div></li>
<li><div>
Manage client expectations through timely and effective communications during systemic issues or escalations</div></li>
<li><div>
Raise issues and liaise with Product and Engineering for enhancements or any other remediation requested by clients</div></li><br>
</ul>
<p><b>You&rsquo;ll need to have:</b></p>
<ul>
<li><div>Minimum 3 years of experience in financial services or a financial technology company</div></li>
<li><div>
Experience supporting an OMS or other electronic trading systems</div></li>
<li><div>
Exposure to pre-trade, at-trade, or post-trade buy-side workflows</div></li>
<li><div>
Strong multitasking skills with the ability to prioritize in a fast-paced environment</div></li>
<li><div>
 Attention to detail with strong analytical skills to evaluate problems and provide solutions</div></li>
<li><div>
The ambition to take ownership and responsibility of issues and handle them effectively through to resolution</div></li>
<li><div>
The inclination and aptitude to pick up new technologies and procedures</div></li>
<li><div>
Strong interpersonal and organizational skills, to drive and implement ideas in a changing environment</div></li>
<li><div>
 Proficiency with Microsoft applications &ndash; Excel (Advanced), PowerPoint, and Word</div></li>
<li><div>
Strong presentation and communication skills</div></li>
<li><div>
Demonstrated career progression and ownership within prior roles</div></li>
<li><p>
Bachelor&rsquo;s degree or degree equivalent qualifications</p></li><br>
</ul>
<p><b>We&rsquo;d love to see</b><b>:</b></p>
<ul>
<li><div>Understanding of workflows used by traders, portfolio managers, compliance officers, and middle-office users, and the ability to understand complex workflow solutions</div></li>
<li><div>
 Proficiency with Microsoft Power BI, Visio, and experience with Bloomberg products</div></li>
<li><div>
Knowledge of connectivity protocols such as FIX, TNP or XML</div></li>
<li><div>
Business proficiency in Spanish, Portuguese, or other languages, as this role will support clients who speak a diverse range of languages</div></li>
<li><div>
 Professional certification such as CFA, FRM, or equivalent qualifications demonstrating strong foundations in performance and risk concepts</div></li>
<li><div>
Familiarity with APIs, data structures, or programming concepts (i.e. Python) and an interest in emerging technologies such as AI to improve workflows and internal tools</div></li></ul><br>
</div>
</div></div><div><div><div>Salary Range = 100000 - 130000 USD Annually + Benefits + Bonus</div><div><br>
<div><br>
</div><div>The referenced salary range is based on the Company's good faith belief at the time of posting. Actual compensation may vary based on factors such as geographic location, work experience, market conditions, education/training and skill level.<div><br>
<br>
We offer one of the most comprehensive and generous benefits plans available and offer a range of total rewards that may include merit increases, incentive compensation (exempt roles only), paid holidays, paid time off, medical, dental, vision, short and long term disability benefits, 401(k) +match, life insurance, and various wellness programs, among others. The Company does not provide benefits directly to contingent workers/contractors and interns.<br>
</div></div></div></div></div><div><div>Discover what makes Bloomberg unique - watch our for an inside look at our culture, values, and the people behind our success.</div></div></div></div></div></div>

Buy-side Order Management System (AIM) Support Specialist

Alliance Animal Health

<div><b>Company Description</b><p><br>
Alliance Animal Health is a fast-growing private equity backed, Veterinary Service Organization that operates as a majority owner and business partner to many veterinarian practices across the US. Our goal is to make it easier for our practices at every step by providing world-class business solutions like talent acquisition, marketing, human resources, finance, and operations, so that they can focus their energy on providing incredible care for animals. In fact, our Core Values are (quite literally) written with PETS in mind: Passion, Engagement, Trust and Service.</p><p>
We want our doctor partners to choose what's best for their practice because they are the experts in medicine, while we customize the support, the co-ownership approach, and business solutions based on their goals. We pride ourselves on maintaining a culture of open communication and collaboration to deliver innovative solutions to advance today&rsquo;s veterinary environment - without disrupting the medical autonomy and what makes each of our hospitals unique. Because at the end of the day, our central support team exists to serve our practices. So, if you&rsquo;re excited about using your talents to make an impact on the health and wellness of pets - we&rsquo;d love to talk with you!</p><b><br>
Job Description</b><p><b><br>
Position Summary</b></p><p>
The PMS Support Specialist plays a key role in supporting veterinary hospitals through practice management system (PMS) conversions and resolving complex system issues. This hands-on position focuses on ensuring smooth transitions to cloud-based platforms while minimizing disruption to hospital operations.</p><p>
This role is ideal for a highly organized and detail-oriented problem solver who thrives in fast-paced environments and remains calm under pressure, especially during system go-lives. The ideal candidate is a clear communicator who can effectively work with both technical and non-technical stakeholders, understands how data is structured within systems, and takes strong ownership of outcomes from start to finish.</p><b><br>
Qualifications</b><p><b><br>
Key Responsibilities</b></p><ul><li>
Support end-to-end PMS conversions, including system setup, data migration, validation, and go-live execution</li><li>
Configure templates, pricing, services, and workflows within PMS platforms</li><li>
Assist with data entry and ensure accuracy throughout the conversion process</li><li>
Provide post-conversion support to stabilize systems and drive user adoption</li><li>
Serve as an escalation point for complex PMS-related issues across hospitals</li><li>
Diagnose and resolve system, workflow, and data-related problems</li><li>
Partner with software vendors to address system bugs, outages, and integrations</li><li>
Collaborate with Operations, Strategy, Marketing, and Finance teams to support conversions and ongoing system needs</li><li>
Communicate timelines, risks, and resolutions clearly to stakeholders</li></ul><p><b>
Required:</b></p><ul><li>
3+ years of hands-on experience with veterinary PMS platforms</li><li>
Strong experience with Pulse and EzyVet</li><li>
Experience with additional systems such as Avimark, Cornerstone, Impromed, Shepherd, or Vetspire</li><li>
Proven experience supporting PMS implementations or conversions</li><li>
Strong troubleshooting skills across systems, workflows, and data</li><li>
Solid understanding of veterinary hospital operations (front desk, clinical workflows, billing, inventory)</li></ul><p><b>
Preferred:</b></p><ul><li>
Experience in a multi-site veterinary organization</li><li>
Exposure to data migration or system integrations</li><li>
Experience working with software vendors and technical support teams</li><li>
Ability to work independently in fast-paced, time-sensitive environments</li></ul><br>
<b>
Additional Information</b><p><b><br>
Additional information</b></p><p></p><p><b><br>
Compensation &amp; Benefits</b></p><ul><li><b>
Base Salary:</b> $70,000 &ndash; $90,000 (commensurate with experience)</li><li>
Performance-based bonus eligibility</li><li>
Comprehensive medical, dental, and vision benefits</li><li>
401(k) with company match</li><li>
Paid time off and holidays</li></ul><p><b>
 Work Environment</b></p><ul><li>
Remote or hybrid (if NY based)</li><li>
Travel up to ~20% during active conversions and go-lives</li></ul><p>
Competitive compensation dependent on location and experience, with annual bonus potential. We also offer a robust set of medical, non-medical and retirement benefits that we encourage our employees to take advantage of.</p><p>
We want nothing more than to fuel your career goals, which is why we&rsquo;ve created exclusive programs like Alliance Educates, Alliance Propel and Alliance Cares - to bring you financial, learning and wellness opportunities designed to enrich your growth.</p><p></p><p><b><br>
WE ARE A DRUG-FREE &amp; EQUAL OPPORTUNITY EMPLOYER.</b></p><p><b>
Company Policy Forbids Discrimination Because of Age, Color, Race, Religion, Sex, Disability, Marital Status, Sexual Orientation or National Origin.</b></p></div><p></p>

Veterinary Practice Management System (PMS) Support Specialist

Lake Sunapee Region VNA and Hospice

<div><p>Hours: 40-hours per week, salaried position</p><p>
Full-time days</p><p>
Lake Sunapee Region VNA &amp; Hospice is seeking a proactive and detail-oriented IT Support Specialist to provide excellent customer service and technical support to both our internal end-users and external vendors.</p><p>
Job Highlights for the IT Support Specialist:</p><ul><li>
Become an essential part of our trusted, multi-disciplinary team</li><li>
Work in an environment where you are heard, empowered, and respected
</li><li>Excellent benefits</li></ul><p>
Responsibilities of the IT Support Specialist:</p><ul><li>
Engaging in front-facing customer service for end-users experiencing technical difficulties</li><li>
Resetting passwords and unlocking accounts in Active Directory</li><li>
Troubleshooting Outlook and mobile device email issues</li><li>
Installing and configuring printers and other office equipment (local and network)</li><li>
Assisting end-users with VPN connections and resolving basic networking issues</li><li>
Applying updates and patches to laptops/iPads/mobile devices</li><li>
Managing help desk ticket queues and following up with end-users in a timely manner</li><li>
Serving as Security Officer to ensure compliance with HIPAA regulations</li><li>
Maintaining the telecommunication system, working with vendors to ensure proper functioning and cost-effectiveness</li><li>
Functioning as principle on-call agent for IT related issues with backup provided</li></ul><p>
Qualifications of the IT Support Specialist:</p><ul><li>
Associates degree in IT-related field preferred</li><li>
Minimum of 2 years&rsquo; experience in Helpdesk Support position</li><li>
Strong understanding of network protocols, operating systems, and database management</li><li>
Healthcare IT (Electronic Medical Record) experience preferred</li><li>
Experience with Active Directory, Microsoft 365, remote desktop tools, and basic networking</li><li>
Excellent problem-solving skills with the ability to work under pressure</li><li>
Excellent communication (verbal and written) and customer service skills to effectively interact with team members and end-users
</li><li>Ability to work independently as well as part of a collaborative team environment.</li></ul><ul><li>
Working knowledge of network infrastructure &ndash; network routers, switches, WAPs, protocols</li><li>
Strong ability to multitask and prioritize work in a fast-paced environment</li><li>
Proof of Flu vaccination</li><li>
Reliable transportation</li><li>
Valid driver's license</li><li>
Automobile insurance</li><li>
Physical exam within the last year</li><li>
Two-step TB test</li></ul><p>
Lake Sunapee Region VNA &amp; Hospice is a mid-sized agency, providing home health care, hospice, palliative and personal care services to people of all ages in parts of Grafton, Merrimack, and Sullivan counties in New Hampshire.</p><p>
Lake Sunapee Region VNA is an Equal Opportunity Employer.</p></div>

IT Support Specialist

Dietz Property Group

<div>
 Dietz Property Group is looking to hire a full-time, remote Systems Support Specialist.
 <br/>
 <br/>
 We offer a competitive base wage, and a great benefits package including: Medical/Dental/Vision, Heath (HSA) and Flexible (FSA) Spending Accounts, Disability and Life Insurance, 401k (with Company match), and generous paid time off program including Paid Sick Leave, 12 Paid Holidays, Charitable Time Off, Paid Jury Duty, Bereavement Leave, and more!
 <br/>
 <br/>
 <strong>
  Position Summary
  <br/>
  <br/>
 </strong>
 The Systems Support Specialist provides day-to-day support for business systems across the portfolio. This role is responsible for responding to system-related requests, troubleshooting issues, supporting users, and completing system audits to ensure systems operate efficiently, accurately, and consistently.
 <br/>
 <br/>
 <strong>
  KEY RESPONSIBILITIES include but are not limited to the following:
  <br/>
  <br/>
 </strong>
 <strong>
  SYSTEMS SUPPORT &amp; TICKET MANAGEMENT
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Provide front-line systems support by responding to tickets, requests, and concerns, troubleshooting issues across multiple platforms, and escalating more complex items as needed.
  </li>
  <li>
   Communicate clearly with users regarding issue status, next steps, and resolution timelines while following established support workflows and service level expectations.
  </li>
  <li>
   Manage multiple requests and priorities in a fast-paced environment with strong attention to detail and follow-through.
  </li>
  <li>
   Provide support for general IT-related tickets that impact property operations, including user access issues, hardware and peripheral coordination, login or connectivity troubleshooting, and system integration concerns.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  SYSTEM AUDITS &amp; DATA QUALITY
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Complete regular system audits to validate data accuracy, access controls, configurations, and adherence to standards.
  </li>
  <li>
   Identify discrepancies, risks, or gaps uncovered during audits and partner with appropriate teams to support resolution.
  </li>
  <li>
   Document audit findings and track follow-up actions to completion.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  USER ACCESS &amp; LIFECYCLE SUPPORT
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Support onboarding and offboarding activities, including system access, permissions, and configuration tasks.
  </li>
  <li>
   Ensure system access aligns with role-based permissions and internal controls.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  SYSTEM IMPLEMENTATION &amp; ADOPTION SUPPORT
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Support implementations by assisting with testing, validation, and post-launch evaluation.
  </li>
  <li>
   Partner with internal teams to support adoption and consistent use of business systems, including maintaining supporting documentation and resources.
  </li>
  <li>
   Contribute to and maintain the internal knowledge base related to CRM platforms, leasing systems, and other core property management tools.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Essential Skills
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Working knowledge of business systems used in property management environments.
  </li>
  <li>
   Strong troubleshooting and problem-solving skills.
  </li>
  <li>
   Ability to follow established processes while identifying gaps, risks, or inconsistencies.
  </li>
  <li>
   Clear, professional communication skills with internal teams and vendor partners.
  </li>
  <li>
   Customer-focused mindset with strong attention to detail and accountability.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Requirements
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   3+ years of hands-on experience in a multifamily PMS, help desk, or operations role.
  </li>
  <li>
   Proficiency in Real Page, Onesite Preferred (Entrata, AppFolio, other systems a plus.)
  </li>
  <li>
   Experience supporting property management systems, ticketing platforms, and integrated third-party tools preferred.
  </li>
  <li>
   Experience performing system or data audits, quality checks, or compliance reviews preferred.
  </li>
  <li>
   Strong written and verbal communication skills.
  </li>
  <li>
   Proficiency with Microsoft Office and cloud-based collaboration tools.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  WORK ENVIRONMENT/PHYSICAL DEMANDS
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   This job may require you to lift up to 20 pounds, such as computer or printer equipment, files, etc.
  </li>
  <li>
   This position works within an office environment and will mainly be sitting at a desk and regularly utilizing a computer/keyboard and phone.
  </li>
  <li>
   Technological aptitude to support virtual communications and organizational management. Reading, writing, and researching are regular components of this position.
   <br/>
   <br/>
  </li>
 </ul>
 Salary: $85000.00 - $92000.00 per year
 <br/>
 <br/>
 <em>
  Job Posted by ApplicantPro
 </em>
</div>


Systems Support Specialist - Remote

Search 10000+ System support specialist jobs near you this March. New roles added regularly across leading industries. Apply today.