system support specialist

pakistan solar solutions

Job Title: IT Support Specialist Location: Karachi Employment Type: Full-TimeJob Summary: We are looking for a proactive and skilled IT Support Specialist to manage routine tasks such as data backups, software installations, and system maintenance. The ideal candidate will ensure the smooth operation of our IT infrastructure and provide technical support to staff as needed.Key Responsibilities:&middot; Perform regular backups to safeguard data and ensure business continuity.&middot; Install, configure, and update software applications as required.&middot; Monitor system performance and troubleshoot technical issues.&middot; Maintain and document IT processes, including backup schedules and software inventories.&middot; Ensure compliance with data protection and security protocols.&middot; Provide technical support to employees, resolving hardware and software issues.&middot; Collaborate with the IT team to optimize system performance and implement improvements.Qualifications:&middot; Strong understanding of backup and recovery processes.&middot; Proficiency in software installation and configuration across various platforms.&middot; Familiarity with operating systems (Windows, Linux, etc.) and IT tools.&middot; Excellent problem-solving and communication skills.&middot; Ability to work independently and manage multiple tasks effectively.Education and Experience:&middot; Bachelor&rsquo;s degree in Information Technology, Computer Science, or a related field (preferred).&middot; Relevant certifications.&middot; Previous experience in IT support or system administration is desirable.Ability to communicate: should have strong communication skills.Ability to work with team.Job Type: Full-timePay: Rs35,000.00 per monthEducation:<ul><li>Bachelor's (Preferred)</li></ul>Work Location: In person

IT Support Specialist

ECCO Gulf Majorel Qatar

<div>Job description
Summary.

In this role, you will provide technical assistance, support, Maintenance to related of the 
computer system, software and hardware, environment by analyzing requirements, resolving problems, installing hardware and software solutions, and supporting the internal IT System 
Administrator. You will be responsible for administration and internal support.

Duties and Responsibilities.

1.Best practice guideline all manners with Help Security Admin in developing system level 
policies, procedures best practice and hardening of servers 
2.ITIL and MOF framework well knowledge, Document and follow internal procedures. 
3.Cloud services experience with Microsoft azure cloud, Google cloud. 
4.Well, know about Antivirus End point. 
5.Report needs to submit daily, weekly, and monthly activity 
6.Maintain inventory of all datacentre equipment and cloud, software and licenses All 
applications licenses and hardware&rsquo;s, warranty need to renewal before expiring in advance 
7.Need support for purchasing hardware&rsquo;s and software&rsquo;s for preparing RFP technical 
specification 
8.Need support for evaluation any IT project 
9.Install servers, network devices peripheral equipment and software. 
10.Whenever require as per emergency to late stay in office for assign task or pending work need 
to complete even holiday. 
11.All down time need to plan according to approval and change management process. 
12.Well troubleshooter events viewer error, hardware error and audit trailer Ensure &ldquo;High 
Availability&rdquo; and system uptime 24X7 
13.Ensure Security and protect infrastructure by suggesting/implementing appropriate control. 
14.Monitor Setup for optimum performance, deviations from normal system behavior and act 
according. 
15.Support all business servers Back-end and front-end servers in a cluster/LB environment. 
16.Take part in integration scenarios. 
17.Audit automated day-today backup operations, test backup efficiency and perform manual 
backup/restore as required. 
18.Support Line-of-business (LOB) Application 
19.Evaluate, Test, and deploy Infrastructure component&rsquo;s hot fixes, services pack, and upgrade, 
Perform timely workstation, servers, hardware network devices. 
20.Patching Server based on the company policy.

Qualification.

1.Educational certification bachelor&rsquo;s degree in information technology 
2.System Specialist Number of experience 07 years to 10 years 
3., Candidates need to have Microsoft certification System Administrator, Microsoft office 365</div>

System Specialist

AMI Information Systems

AMI Information Systems is growing, and we are currently accepting resumes for an IT Support Specialist that will work on our Client Service Team. AMI is a software development company with a nationwide customer base specializing in the Credit Union and Non-Profit Financial Industry. In addition to software development AMI also provides Data Center and Managed IT Services to our clients. Our Number #1 goal at AMI is to provide the easiest to access, most knowledgeable and friendliest support team so candidates must enjoy working with people.Job description:Duties include providing general IT support to our clients via phone, email, remote tools and in person. Our clients have various levels of IT knowledge and experience so patience and great interpersonal skills are a must. You will be required to handle complex software and hardware issues that require analysis and research. Duties also include maintenance and support of our three data center locations, internal staff technology, communications systems, and project management.&middot; Setup, configure, support and troubleshoot general IT infrastructure including servers, PC/laptops, routers, firewalls, battery backups, printers, mobile devices and various peripheral devices.&middot; Respond to client support inquiries in a timely fashion and follow up on outstanding issues&middot; Research and recreate client issues and work with software development staff to provide solutions to our clients&middot; Document client issues and resolutions in CRM system&middot; Provide training and system installation support at client offices nationwide (10-15% Annual Travel)Requirements:&middot; Strong problem solving, analytical and organizational skills&middot; Self-starter with proven ability to work independently&middot; Experience with desktop operating systems including Windows and Mac OS&middot; Experience with server operating systems including Windows Server and Linux&middot; Experience with desktop applications including Microsoft Office 365, Teams, etc.&middot; Experience managing virtual hosts and machines&middot; Comfortable troubleshooting hardware and software interaction/compatibility issues&middot; Excellent oral and written communications skills&middot; Experience in banking is not a requirement but a plus (Branch Manager, Teller, etc.)Job Type: Salaried Full-Time (40 Hours)&middot; Work location: 8348 Corporate Drive, Mt. Pleasant, WI 53406Employee Benefits:&middot; Flexible and Fun Work Environment&middot; Employer Provided Health Insurance&middot; Paid Vacation&middot; 401K with Employer Match&middot; Profit SharingPlease send resume to jason@amiinfosys.comJob Type: Full-timePay: $20.00 - $35.00 per hourExpected hours: 40 per weekBenefits:<ul><li>401(k)</li><li>401(k) matching</li><li>Health insurance</li><li>Health savings account</li><li>Life insurance</li><li>Paid time off</li></ul>Work Location: In person

TAWANTECH

<div><h3 class="jobSectionHeader">Role Overview:</h3>
The Application Support L1 Specialist is responsible for ensuring the smooth operation and stability of critical business applications. This role serves as the first line of support for application-related issues, managing relationships with business teams, and coordinating with IT teams to resolve incidents within agreed Service Level Agreements (SLA).<h3 class="jobSectionHeader">
Key Responsibilities:</h3><ul>
<li>Act as the first point of contact for business teams regarding application-related issues.
</li><li>Monitor and ensure smooth day-to-day operation of critical business applications.
</li><li>Log, track, and resolve incidents and service requests within defined SLAs.
</li><li>Escalate complex issues to higher support levels or specialized IT teams as needed.
</li><li>Collaborate with infrastructure, database, and development teams to resolve system problems that may impact business operations.
</li><li>Provide regular updates and communication to business stakeholders on issue status and resolution.
</li><li>Document troubleshooting steps, solutions, and knowledge articles to support continuous improvement.
</li><li>Support minor configuration, maintenance, and testing activities for business applications.
</li><li>Participate in incident reviews and contribute to root cause analysis.
</li></ul>Requirements<ul>
<li>Bachelor&rsquo;s degree in Computer Science, Information Technology, or related field.
</li><li>1&ndash;3 years of experience in application support or IT helpdesk roles.
</li><li>Strong understanding of IT systems, applications, and databases.
</li><li>Familiarity with ITIL processes and SLA management.
</li><li>Excellent troubleshooting and problem-solving skills.
</li><li>Strong communication and stakeholder management abilities.
</li><li>Ability to work under pressure and handle multiple priorities.
</li><li>Basic knowledge of SQL or scripting is a plus.
</li></ul><h3 class="jobSectionHeader">Key Competencies:</h3><ul>
<li>Customer-oriented mindset.
</li><li>Analytical thinking.
</li><li>Team collaboration.
</li><li>Attention to detail.</li></ul></div>

Application Support L1 Specialist

ZeroFOX

<div>ZeroFox seeks a multi-talented, quick-thinking, energetic, and client-focused Customer Support Specialist to join a rapidly growing team. This role will be dedicated to delivering the best in customer service to all of our platform customers, supporting the day-to-day operations of a global team. The Customer Support Specialist will guide messaging for ZeroFox&rsquo;s inbound and outbound outreach efforts, working in tandem with the Account Management and Technology teams to see issues to resolution. Notable responsibilities will include managing the customer helpdesk, crafting messaging and automating tasks. 
This successful candidate will work to build robust and meaningful relationships, both internally and externally, to keep feedback loops active, provide amicable customer solutions, and be technically competent on the ZeroFox Saas platform. This is an exciting opportunity that requires strategic thinking and data-driven decision making. Competitive candidates must feel comfortable working with both highly technical and non-technical disciplines to ensure that data and systems are used to effect appropriate outputs and results. The ability to create repeatable processes and identify, manage, and mitigate risks will be paramount to drive scale and extensive enterprise growth. 
This is a high visibility role within the organization and your team&rsquo;s work will directly impact the success of ZeroFox customers and partners.<ul>
<li>Successfully review, triage, and respond to customer and internal support tickets as a part of the ZeroFox help desk workflow.</li>
<li>Consistently leverage established process and procedure for a high volume of information requests.</li>
<li>Act as an escalation point for internal and external stakeholders</li>
<li>Assist Customer Support Manager to optimize success and support processes and ensure support quality</li>
<li>Build and maintain cross-functional BU relationships that help drive productivity and increase overall Platform Operations KPIs and Customer Retention</li>
<li>Provide excellent customer experiences to delight our customers in every interaction</li>
</ul>Requirements<ul>
<li>Customer success / support experience typically obtained in 2-4 years; candidates with experience in enterprise service helpdesk and SaaS offerings will be given priority consideration</li>
<li>Solid organizational &amp; prioritization ability; proven ability to work effectively on multiple projects simultaneously</li>
<li>Excellent client-facing communications - both written &amp; verbal. Ability to work with customers to prioritize and document challenges, articulate creative product solutions that will fit specific requirements, and communicate expectations back to customers. Ability to ask leading questions to identify the root of a problem.</li>
<li>Skilled in communicating system requests/issues/improvements/enhancements to our cross-functional team(s) and following through with our customers on resolutions</li>
<li>Dedication to improving processes and workflows. Participate in improving the services we provide to our platform customers, including but not limited to support procedures and managed services for the ZeroFox platform</li>
<li>Professional and effective presentation skills - ability to lead groups in product training (ZenDesk or similar tools)</li>
<li>Strong attention to detail, with the ability to contribute concise and informative product documentation for the user knowledge base</li>
<li>Ownership of work; unafraid to take control and see projects to completion</li>
<li>Bachelor's degree, preferably in Business Administration, Project or Product Management, Data or Information Technology / Systems</li>
<li>Experience using systems such as Zendesk and/or Salesforce</li>
<li>Ability to thrive on change! Great is better than good and dissatisfied with the &ldquo;status quo&rdquo;</li>
<li>Written and spoken fluency in English</li>
<li>Willingness to work an alternative work schedule, including early morning or overnight shifts</li>
</ul>Benefits<ul>
<li>Competitive compensation</li>
<li>Community-driven culture with employee events</li>
<li>Generous time off</li>
<li>Best-in-class benefits</li>
<li>Fun, modern workspace</li>
<li>Respectful and nourishing work environment, where every opinion is heard and everyone is encouraged to be an active part of the organizational culture</li></ul></div>

Platform Support Specialist

Softnox Technologies.

Company DescriptionSoftnox Technologies Pvt Ltd. offers a comprehensive range of integrated services, including web and mobile application design and development, digital platforms, content management, PPC, SEO, and social media management. Our resilient and robust services are designed to meet competitive and effective standards.Role DescriptionThis is a full-time, on-site role located in Kar&#257;chi for an Information Technology Support Specialist. The IT Support Specialist will be responsible for providing technical support, troubleshooting issues, and delivering help desk support. Daily tasks include managing desktop computers, maintaining information technology infrastructure, and resolving technical problems for end-users.Qualifications<ul><li>Technical Support and Help Desk Support skills</li><li>Experience in Troubleshooting and resolving technical issues</li><li>Knowledge of Desktop Computers and Information Technology infrastructure</li><li>Strong problem-solving and analytical skills</li><li>Excellent communication and interpersonal skills</li><li>Ability to work independently and within a team</li><li>Experience on Mikrotik, NAS and Server management is required.</li><li>Provided end-to-end IT support to a global workforce, resolving hardware, software, network, and account-related issues</li><li>Relevant certifications in Information Technology or a related field are a plus</li></ul>Time: 6:00pm-3:00amInterested ones share cvs hr@softnoxtechnologies.netJob Type: Full-timeWork Location: In person

Etisalat

<div><div>Applications Support System Senior Specialist.Customer and Partner Management - (25000257)</div><div>
Description<div></div> 
Job Purpose
Owning the global outages. services degradation and problem management process, minimizing the adverse impact on the business and preventing reoccurrence of Incidents. Your scope will cover a many systems/applications noting COC has a very ambitious roadmap to further enhance the products and applications available across the COC services. Ensuring that service level agreements are achieved as set. You will follow the lTIL processes and procedures in order to provide outstanding customer service. Ensure thai customer expectations are exceeded. Responsible for ensuring the services performance by defining metrics benchmarks and providing services KPls for internal and external stakeholders.
Report To Position Name
Follow industry best practice standards to reach an outstanding customer experience, Ensure customer service is timely and accurate on a daily basis. Ensure that the business application systems supported by the COC services are maintained to the highest possible standards with maximum levels of productivity and efficiency. Delivery, with the full ownership and responsibility of. the Etisalat CDC services issues, to agreed SLA performance levels. Detect any performance degradation at CDC services, anticipate any global outage and apply corrective and preventive actions. Full ownership and responsibility of services global outage/hazard?performance degradation, to provide a timely solution/workaround, ensuring restoring the services performance ASAP. The post holder will be required to respond to out-of-hours application support requests. Interact with external 3rd party vendors to trouble shoot and resolve complex problems. Driving root cause analysis and implementing solutions to prevent recurring problems/events. Improve application functionality and performance and provide suggestions for system and business improvements. Analyze user processes and produce data and process flow diagrams as well as reports and recommendations for improvements. Ensuring all services related technical documents are updated/shared and saved among the support teams. Follow appropriate departmental and company procedures and policies (i.e. change control, security and auditing, release, configuration, problem and incident management). Provide comprehensive ad-hoc and monthly reports on product support issues and bugs raised to the vendors. 
</div><div></div><div>
Qualifications<div></div> 
QUALIFICATIONS_ESSENTIAL
Customer-service oriented with a problem-solving attitude. Demonstrated critical thinking with a positive 'can-do' attitude. Ability to multi-task. work under pressure and to tight deadlines Willing to challenge a very dynamic environment, interacting with the recent technologies. 
QUALIFICATIONS_DESIRABLE
N/A 
EXPERIENCE_ESSENTIAL
0-2 years experience at the application support field. 
 
EXPERIENCE_DESIRABLE
Experience in providing services to agreed SLA's and OLAs is preferred. 
CERTIFICATIONS_ESSENTIAL
BSc degree in Computer Science, Information Technology or relevant field.<div> 
</div></div><div>
Job: Senior Specialist</div><div>
Organization: Etisalat-Misr</div><div>
Job Posting: 25/Sep/2025, 8:34:38 AM</div></div>

Applications Support System Senior Specialist.Customer and Partner Management

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