systems qa analyst

SoftSquare

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  Responsibilities
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 Job Description
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   Create test plans, maintain documentation and perform testing on multiple devices, platforms, and browsers;
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   Performance testing experience in JMeter including API testing;
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   Use one or more Testing Automation Frameworks: Detox, Cypress, Appium, Robotium, Selenium, Cucumber;
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   Cover all the phases of QA testing: System (functional and non-functional), Integration, Regression, Smoke, Exploratory, Performance, Data verification and Acceptance testing;
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   Work and Coordinate with Team lead, Project manager, and Business analyst.
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  Requirements
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   Knowledge of Agile methodologies, SCRUM, and Agile Testing Life Cycles
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   Experience in both manual testing and automation;
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   Knowledge of Software quality (SQA) methodologies and practices;
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   1-2 years of experience in working in quality assurance department;
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   Bachelor&rsquo;s degree in BS-CS, BE, BIS from a reputed university;
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   Must have strong problem solving skills &amp; result oriented, self-drive, ability to complete project / assign tasks without follow-up;
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   Desire to keep on learning and growing.
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  Job Type:
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 Full-time
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  Ability to commute/relocate
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SQA Executive

Analytica-data

<p><b>Location:</b> <b>On-Site &ndash; Lahore</b><br/><b>Experience:</b> <b>2&ndash;5 Years</b><br/><b>Employment Type:</b> Full-time</p><p><b>Job Summary</b></p><p>We are seeking a detail-oriented <b>Mid-Level SQA Engineer</b> to ensure the quality, reliability, and performance of our software products. The ideal candidate will be responsible for designing test cases, executing manual and automated tests, identifying defects, and working closely with development and product teams to deliver high-quality software.</p><p><b>Key Responsibilities</b></p><ul><li>Analyze requirements and create detailed test plans, test cases, and test scenarios.</li><li>Perform manual testing for web and mobile applications.</li><li>Execute functional, regression, smoke, sanity, integration, and UAT testing.</li><li>Identify, log, track, and verify defects using bug-tracking tools.</li><li>Collaborate with developers and product teams to resolve issues efficiently.</li><li>Participate in sprint planning, reviews, and retrospectives.</li><li>Validate fixes and ensure issues are properly resolved before release.</li><li>Maintain test documentation and ensure quality standards are met.</li><li>Support continuous improvement of QA processes and best practices.</li></ul><p><b>Technical Skills &amp; ToolsSoftware &amp; Tools</b></p><ul><li><b>Project / Task Tools:</b> Jira, Trello, ClickUp, Asana, Monday.com</li><li><b>Documentation:</b> Confluence, Notion, Google Workspace, Microsoft Office</li><li><b>Test Management &amp; Bug Tracking:</b> Jira, TestRail, Zephyr (preferred)</li><li><b>Automation (Basic to Intermediate):</b> Selenium, Cypress, Playwright (plus)</li></ul><p><b>Technical Understanding</b></p><ul><li>Strong understanding of <b>Software Development Lifecycle (SDLC)</b> and <b>STLC</b></li><li>APIs testing using Postman / REST concepts</li><li>Databases: SQL basics (ability to write and read simple queries)</li><li>Cloud awareness: AWS / Azure / Google Cloud (basic)</li><li>Familiarity with web technologies: HTML, CSS, JavaScript basics</li><li>Awareness of CI/CD pipelines and release processes</li><li>Basic understanding of AI/ML systems and automation tools (plus)</li></ul><p><b>Required Qualifications</b></p><ul><li>Bachelor&rsquo;s degree in Computer Science, Software Engineering, or related field.</li><li>2&ndash;5 years of experience in Software Quality Assurance.</li><li>Strong knowledge of manual testing methodologies.</li><li>Experience with defect tracking and test case management tools.</li><li>Excellent analytical, communication, and problem-solving skills.</li><li>Ability to work independently and collaboratively in Agile/Scrum teams.</li></ul><p><b>Nice to Have</b></p><ul><li>Experience in test automation frameworks.</li><li>Knowledge of performance or security testing tools.</li><li>ISTQB or other QA certifications.</li><li>Experience working in Agile/Scrum environments.</li></ul><p><b>Why Join Us?</b></p><ul><li>Work in a collaborative on-site environment in Lahore</li><li>Opportunity to grow skills in automation and advanced QA practices</li><li>Exposure to modern tech stacks and Agile teams</li><li>Competitive salary and career growth opportunit</li></ul><p>Job Type: Full-time</p><p>Work Location: In person</p>

THE HRM NAVIGATOR

<p>Qualification:- pharm D</p><p>Experience 4 Years - 6 years</p><p>Key Responsibilities:</p><p>1.Lead CMO qualification, requalification, and auditing activities, including audit planning, audit agenda development, identification of observations, and classification of compliance risks.</p><p>2.Conduct follow-up on audit findings, evaluate effectiveness of corrective actions, and ensure timely closure of all audit observations.</p><p>3.Review and approve CMO Quality Management System (QMS) documents, such as deviations, change controls, OOS/OOT investigations, and CAPA plans, ensuring compliance with GMP and internal QA standards.</p><p>4.Provide comprehensive QA support for technology transfers, process validations, analytical method validations, and scale-up activities conducted at CMOs.</p><p>5.Strong hands-on experience conducting GMP audits (qualification audits, routine audits, and for-cause audits).</p><p>6.Exposure to multiple manufacturing sections, including OSD, Sterile, Creams, and Ointments, with solid understanding</p><p>Job Type: Full-time</p><p>Pay: Rs60,000.00 - Rs80,000.00 per month</p><p>Work Location: In person</p>

CMO QA Analyst

Contour Software

<div><div>About Contour</div><div></div><div><div>
Contour Software</div> has grown from a dozen people to over 2,000 staff across 3 cities, in less than 14 years.</div><div><br>
As a subsidiary of Constellation Software Inc., we are proud to be part of a global enterprise software conglomerate that has grown to become one of the top 10 software companies in the world, with employees and customers in 100+ countries. With a broad-based and ever-growing portfolio of market-leading, vertical-market enterprise solutions covering more than 100 industry domains in predominantly mature markets, CSI's recipe creates the perfect environment for professionals to build fulfilling, long-term careers.</div><div><br>
What started as an R&amp;D &amp; Accounting back-office, has progressed into a full-service Global Centre serving all functions and departments, at the divisional as well as operating group/corporate level. Today Contour employees, located in Karachi, Lahore &amp; Islamabad, are serving CSI divisions located in time zones spanning the globe, from Sydney to Vancouver. With the global growth of Constellation as the wind in our sails, we are only just getting started!</div><div></div><div><div><div>
About Contour</div></div><div><div><div>
Contour Software</div> has grown from a dozen people to over 2,000 staff across 3 cities, in less than 14 years. As a subsidiary of Constellation Software Inc., we are proud to be part of a global enterprise software conglomerate that has grown to become one of the top 10 software companies in the world, with employees and customers in 100+ countries. With a broad-based and ever-growing portfolio of market-leading, vertical-market enterprise solutions covering more than 100 industry domains in predominantly mature markets, CSI's recipe creates the perfect environment for professionals to build fulfilling, long-term careers.</div></div><div><div>
What started as an R&amp;D &amp; Accounting back-office, has progressed into a full-service Global Centre serving all functions and departments, at the divisional as well as operating group/corporate level. Today Contour employees, located in Karachi, Lahore &amp; Islamabad, are serving CSI divisions located in time zones spanning the globe, from Sydney to Vancouver. With the global growth of Constellation as the wind in our sails, we are only just getting started!</div></div><div><div>
The Division:</div></div><div><div>
Lean Industries develops and delivers comprehensive enterprise software solutions designed to lower the costs and improve the quality of managing consumer and fraud disputes, exceptions and adjustments for electronic payment transactions. A highly configurable workflow-based solution, the software is typically installed on premise at large financial institutions and merchant acquiring companies.</div></div><div><div>
Lean is growing rapidly, and we seek self-motivated individuals to assist us with customer support, market growth and ongoing project tasks.</div></div><div><div>
Overview: Role involves analyzing and understanding project requirements, elaborating high-level test scenarios into detailed test cases.</div></div><div><div>
The Position:</div></div><div><div>
We are seeking a motivated and experienced SQA Analyst to join our team. The hired individual will analyze and understand project requirements, elaborating high-level test scenarios into detailed test cases.</div></div><div><div>
The selected individual will work in the Contour Software Lahore office, working as part of the resource-center team, as an extension of the onshore R&amp;D team.</div></div><div><div>
Job Responsibilities:</div></div><div></div><div><ul><li><div><br>
Understand requirements to create and maintain test case suites</div></li></ul></div><div><ul><li><div>
Log defects and track fixes within established processes</div></li></ul></div><div></div><div><div><br>
Job Qualifications:</div></div><div></div><div><ul><li><div><br>
Bachelor&rsquo;s degree in computer science, Information Systems, or a related field, or a comparable combination of education and practical experience.</div></li></ul></div><div><ul><li><div>
 Minimum 4-year college or university degree in technical subjects such as computer science, engineering or business administration.</div></li></ul></div><div><ul><li><div>
 2+ year of Quality Assurance experience, preferably with electronic payments and/or case management systems.</div></li></ul></div></div><div><div><ul><li><div>
Understanding requirements to execute tests and maintain test case suites</div></li></ul></div><div><ul><li><div>
Knowledge of any scripting language is an asset</div></li></ul></div><div><ul><li><div>
Basic knowledge of SQL queries and database concepts is an asset</div></li></ul></div><div><ul><li><div>
Ability to work under minimal supervision</div></li></ul></div><div><ul><li><div>
Excellent organizational skills - ability to work efficiently across multiple projects</div></li></ul></div><div><ul><li><div>
Exceptional English written and verbal communication skills with the ability to communicate with Clients in one-on-one and in large group settings, both onsite and remote.</div></li></ul></div><div><ul><li><div>
Well organized with the ability to work independently of direct manager oversight.</div></li></ul></div><div><ul><li><div>
Acquire new knowledge rapidly and interprets functional and non-functional requirements quickly.</div></li></ul></div><div></div><div><div><br>
Competencies:</div></div><div><ul><li><div>
 Functional/Technical Skills</div></li></ul></div><div><ul><li><div>
Technical Learning</div></li></ul></div><div><ul><li><div>
Peer Relationships</div></li></ul></div><div><ul><li><div>
Time Management</div></li></ul></div><div><ul><li><div>
Self-Development</div></li></ul></div></div><div>
Exciting Benefits we offer:</div><ul><li><div>
Market-leading Salary</div></li><li><div>
Medical Coverage &ndash; Self &amp; Dependents</div></li><li><div>
Parents Medical Coverage</div></li><li><div>
Provident Fund</div></li><li><div>
Employee Performance-based bonuses</div></li><li><div>
Home Internet Subsidy</div></li><li><div>
Conveyance Allowance</div></li><li><div>
Profit Sharing Plan [Tenured Employees Only]</div></li><li><div>
Life Benefit</div></li><li><div>
Child Care Facility</div></li><li><div>
Company Provided Lunch/Dinner</div></li><li><div>
Professional Development Budget</div></li><li><div>
Recreational area for in-house games</div></li><li><div>
Sporadic On-shore training opportunities</div></li><li><div>
Friendly work environment</div></li><li><div>
Leave Encashment</div></li></ul><div></div><div><i>
Disclaimer:</i><i> At Contour, we attribute our success to the unique contributions of our diverse staff. We&rsquo;re committed to fostering a culture of respect that thrives on the varied perspectives and experiences of all individuals we recruit, employ, promote, and compensate. Since day one, we&rsquo;ve adhered to a policy that champions a work environment honoring the worth and dignity of each person while being free from all forms of employment discrimination.</i></div><div></div><div><i>
In our continuous effort to promote inclusivity, we extend our commitment to individuals with special needs by providing reasonable accommodations. We actively encourage qualified individuals with special needs to apply for the various openings within our company. Should you require assistance in completing the application process or have any inquiries regarding special facilities, please do not hesitate to contact our HR team. Your unique talents and abilities are welcomed and valued here.</i></div></div><div></div>

SQA Analyst

AffinityVibez (Pvt) Ltd

<p><b>Job Summary:</b></p><p>The Quality Assurance Specialist is responsible for ensuring service excellence by monitoring, evaluating, and improving the quality of customer interactions across BPO operations. The role focuses on call quality assurance, compliance, agent performance evaluation, and data-driven insights to enhance customer experience and operational effectiveness.</p><p><b>Key Responsibilities:</b></p><p><b>1. Call Monitoring &amp; Evaluation</b></p><p>&middot; Monitor and evaluate customer interactions (calls, chats, emails, tickets) against defined quality standards and client SLAs.</p><p>&middot; Conduct detailed call audits to assess communication skills, compliance, process adherence, and customer handling.</p><p>&middot; Ensure accuracy in quality scoring and documentation.</p><p><b>2. Quality Assurance &amp; Compliance</b></p><p>&middot; Ensure adherence to internal processes, regulatory requirements, and client compliance guidelines.</p><p>&middot; Identify quality gaps, behavioral trends, and performance issues impacting customer experience.</p><p>&middot; Address quality-related escalations in coordination with operations teams.</p><p><b>3. Feedback, Coaching &amp; Calibration</b></p><p>&middot; Provide structured, actionable feedback to agents to improve performance.</p><p>&middot; Participate in calibration sessions with QA, Operations, and Training teams to ensure evaluation consistency.</p><p>&middot; Support coaching initiatives by sharing insights and improvement recommendations.</p><p><b>4. Reporting &amp; Analysis</b></p><p>&middot; Prepare and share daily, weekly, and monthly quality performance reports.</p><p>&middot; Analyze trends, root causes, and quality metrics to drive continuous improvement.</p><p>&middot; Present quality insights and improvement suggestions to management and stakeholders.</p><p><b>5. Process Improvement &amp; Client Support</b></p><p>&middot; Assist in quality reviews, internal audits, and client audits.</p><p>&middot; Ensure client expectations and quality benchmarks are consistently met.</p><p>&middot; Contribute to refining QA frameworks, scorecards, and SOPs when required.</p><p><b>6. Key Performance Indicators (KPIs):</b></p><p>&middot; Call Quality Scores</p><p>&middot; SLA and Compliance Adherence</p><p>&middot; Reduction in Customer Complaints and Escalations</p><p>&middot; Agent Performance Improvement Post-Coaching</p><p>&middot; Calibration Accuracy and Consistency</p><p><b>Required Skills &amp; Competencies:</b></p><p>&middot; Strong understanding of BPO/Call Center QA standards and methodologies</p><p>&middot; Excellent listening, analytical, and attention-to-detail skills</p><p>&middot; Ability to provide constructive feedback and performance insights</p><p>&middot; Strong reporting and data interpretation skills</p><p>&middot; Good communication and stakeholder coordination abilities</p><p><b>Education:</b></p><p>&middot; Bachelor&rsquo;s degree in Business Administration, Management, or a related field (preferred)</p><p>Experience:</p><p>&middot; 3&ndash;5 years of experience in BPO / Call Center Quality Assurance</p><p>&middot; 1&ndash;2 years&rsquo; experience as a Senior QA or Quality Analyst (preferred)</p><p><b>Perks &amp; Benefits</b></p><ul><li>Competitive base salary with Increment Plans</li><li>Paid public/national holidays.</li><li>Paid annual, paternity, and bereavement leave.</li><li>Supportive and career-focused workplace culture.</li></ul><p><b>Location:</b> Wapda Town Phase 1<br/><b>Shift Timing:</b> Night Shift (6:30 PM &ndash; 3:30 AM)<br/><b>Work Schedule:</b> Monday to Friday (Weekends Off)</p><p>Job Type: Full-time</p><p>Pay: Rs80,000.00 - Rs120,000.00 per month</p><p>Work Location: In person</p>

Quality Assurance Specilaists (Call Center/BPO)

Interact Global

<p><b>Job Summary:</b></p><p>The Quality Assurance Specialist is responsible for ensuring service excellence by monitoring, evaluating, and improving the quality of customer interactions across BPO operations. The role focuses on call quality assurance, compliance, agent performance evaluation, and data-driven insights to enhance customer experience and operational effectiveness.</p><p><b>Key Responsibilities:</b></p><p><b>1. Call Monitoring &amp; Evaluation</b></p><p>&middot; Monitor and evaluate customer interactions (calls, chats, emails, tickets) against defined quality standards and client SLAs.</p><p>&middot; Conduct detailed call audits to assess communication skills, compliance, process adherence, and customer handling.</p><p>&middot; Ensure accuracy in quality scoring and documentation.</p><p><b>2. Quality Assurance &amp; Compliance</b></p><p>&middot; Ensure adherence to internal processes, regulatory requirements, and client compliance guidelines.</p><p>&middot; Identify quality gaps, behavioral trends, and performance issues impacting customer experience.</p><p>&middot; Address quality-related escalations in coordination with operations teams.</p><p><b>3. Feedback, Coaching &amp; Calibration</b></p><p>&middot; Provide structured, actionable feedback to agents to improve performance.</p><p>&middot; Participate in calibration sessions with QA, Operations, and Training teams to ensure evaluation consistency.</p><p>&middot; Support coaching initiatives by sharing insights and improvement recommendations.</p><p><b>4. Reporting &amp; Analysis</b></p><p>&middot; Prepare and share daily, weekly, and monthly quality performance reports.</p><p>&middot; Analyze trends, root causes, and quality metrics to drive continuous improvement.</p><p>&middot; Present quality insights and improvement suggestions to management and stakeholders.</p><p><b>5. Process Improvement &amp; Client Support</b></p><p>&middot; Assist in quality reviews, internal audits, and client audits.</p><p>&middot; Ensure client expectations and quality benchmarks are consistently met.</p><p>&middot; Contribute to refining QA frameworks, scorecards, and SOPs when required.</p><p><b>6. Key Performance Indicators (KPIs):</b></p><p>&middot; Call Quality Scores</p><p>&middot; SLA and Compliance Adherence</p><p>&middot; Reduction in Customer Complaints and Escalations</p><p>&middot; Agent Performance Improvement Post-Coaching</p><p>&middot; Calibration Accuracy and Consistency</p><p><b>Required Skills &amp; Competencies:</b></p><p>&middot; Strong understanding of BPO/Call Center QA standards and methodologies</p><p>&middot; Excellent listening, analytical, and attention-to-detail skills</p><p>&middot; Ability to provide constructive feedback and performance insights</p><p>&middot; Strong reporting and data interpretation skills</p><p>&middot; Good communication and stakeholder coordination abilities</p><p><b>Education:</b></p><p>&middot; Bachelor&rsquo;s degree in Business Administration, Management, or a related field (preferred)</p><p>Experience:</p><p>&middot; 3&ndash;5 years of experience in BPO / Call Center Quality Assurance</p><p>&middot; 1&ndash;2 years&rsquo; experience as a Senior QA or Quality Analyst (preferred)</p><p><b>Perks &amp; Benefits</b></p><ul><li>Competitive base salary with Increment Plans</li><li>Paid public/national holidays.</li><li>Paid annual, paternity, and bereavement leave.</li><li>Supportive and career-focused workplace culture.</li></ul><p><b>Location:</b> Wapda Town Phase 1<br/><b>Shift Timing:</b> Night Shift (5:30 PM &ndash; 2:30 AM)<br/><b>Work Schedule:</b> Monday to Friday (Weekends Off)</p><p>Job Type: Full-time</p><p>Pay: Rs80,000.00 - Rs120,000.00 per month</p><p>Work Location: In person</p>

Quality Assurance Specialists - BPO

Abacus Outsourcing

<p>The Assistant Manager &ndash; Quality Assurance plays a critical role in ensuring service excellence across BPO operations by monitoring, evaluating, and continuously improving the quality of customer interactions. This position supports the QA Manager in implementing quality frameworks, ensuring compliance with client and regulatory requirements, enhancing agent performance, and driving client satisfaction through data-driven analysis, coaching, and continuous improvement initiatives.</p><p>Key Responsibilities</p><ul><li>Monitor and evaluate customer interactions (calls, chats, emails, and tickets) in line with defined quality standards, KPIs, and client SLAs.</li><li>Ensure strict adherence to internal SOPs, regulatory requirements, and client compliance guidelines.</li><li>Identify quality gaps, performance trends, and root causes, and recommend corrective and preventive actions.</li><li>Support, guide, and mentor QA Analysts to maintain consistency, accuracy, and calibration in evaluations.</li><li>Conduct regular calibration sessions with QA, Operations, and Training teams to align quality expectations.</li><li>Provide structured feedback, action plans, and coaching recommendations to improve agent performance.</li><li>Prepare, analyze, and share daily, weekly, and monthly quality performance reports with stakeholders.</li><li>Analyze quality metrics and trends to drive continuous process and performance improvements.</li><li>Present quality insights, risks, and improvement plans to management and clients when required.</li><li>Assist in client audits, internal quality reviews, and business review meetings.</li><li>Handle quality-related escalations in close coordination with Operations and relevant stakeholders.</li><li>Ensure client expectations, quality benchmarks, and service excellence standards are consistently met.</li></ul><p>Required Qualifications &amp; Skills</p><ul><li>At least Bachelor&rsquo;s degree in Business Administration, Management, or a related field (required).</li><li>Strong understanding of contact center QA frameworks, KPIs, SLAs, and compliance standards.</li><li>Excellent analytical, reporting, communication, and stakeholder management skills.</li><li>Proven ability to coach, mentor, and lead QA teams in a fast-paced BPO environment.</li><li>Proficiency in MS Excel, reporting tools, and QA monitoring systems.</li></ul><p>Experience</p><ul><li><b>3&ndash;5 years</b> of experience in BPO / Contact Center Quality Assurance.</li><li><b>1&ndash;2 years</b> in a Senior QA, QA Team Lead, or Assistant Manager role.</li></ul><p>Job Details</p><ul><li><b>Job Type:</b> Full-time</li><li><b>Work Location:</b> On-site / In-person</li></ul><p>Benefits</p><ul><li>Provident Fund (PF)</li><li>Medical Insurance</li><li>Performance-based Bonus</li><li>Annual Increment</li><li>Paid Leaves (as per company policy)</li></ul><p>How to Apply</p><p>Interested candidates may apply by sharing their updated CV at:<br/><b>hassan.saleem@abacus-global.com </b></p><p>Job Type: Full-time</p><p>Pay: Rs150,000.00 - Rs200,000.00 per month</p><p>Work Location: In person</p><p>Application Deadline: 27/12/2025</p>

Assistant Manager Call Center QA

Explore 737+ Systems qa analyst in Lahore Pakistan this January. Find roles across top companies and apply now to boost your career.