systems support specialist

Forabya

Department: Technology Reports to: Director of IT Work Location: Remote (U.S.-based) Travel Requirement: Occasional (estimated 5&ndash;10%) Employment Type: Full-time, ExemptPosition SummaryThe IT Systems &amp; Support Specialist is responsible for delivering Tier 1 and Tier 2 support across a Microsoft-based environment, with an emphasis on high-quality, concierge-style service to both internal employees and advisory teams. This role supports a secure, compliant, and well-documented technology environment by assisting in endpoint management, SaaS administration, and identity and access control.The position involves daily support work, project participation, and coordination with our managed service provider (MSP) and external vendors. The ideal candidate brings a generalist mindset, thrives in a remote-first setting, and is comfortable solving problems independently across a variety of tools, systems, and user needs.Key Responsibilities&middot;Provide Tier 1 and Tier 2 IT support to internal employees via email, chat, and ticketing system, delivering a high-touch, concierge-style service experience that prioritizes responsiveness and follow-through&middot;Manage onboarding and offboarding processes not just for individual users, but also for full advisor teams &mdash; including hardware logistics, identity/access setup, licensing, workspace configuration, and app provisioning&middot;Troubleshoot technical issues related to Microsoft 365 apps (Outlook, Teams, SharePoint), connectivity, and device management&middot;Administer and support Microsoft Entra ID, Intune, Conditional Access, Defender for Endpoint, and Microsoft Purview &mdash; contributing to the creation and maintenance of a secure, compliant environment that protects personal and company data&middot;Coordinate directly with our MSP and external vendors to resolve escalated tickets, support end users, and complete systems-related tasks&middot;Assist with execution of IT-related projects in collaboration with third parties (e.g., rollout of SASE platform, SharePoint migrations, security configuration)&middot;Maintain asset inventories and support standardization of devices and endpoint configurations&middot;Help document processes, workflows, and recurring support needs in internal documentation systems&middot;Monitor system and ticketing trends to flag recurring problems or inefficiencies&middot;Travel occasionally to support physical site needs (e.g., onboarding advisors, live events, equipment deployment)&middot; Perform as a generalist &mdash; able to handle a broad range of support and systems tasks rather than specializing in a narrow areaQualificationsRequired:<ul><li>3+ years of experience in IT support, systems administration, or a similar role</li><li>Working knowledge of Microsoft 365, including Outlook, SharePoint, and Teams</li><li>Experience administering Intune, Entra ID (formerly Azure AD), and Conditional Access policies</li><li>Familiarity with end-user device support across Windows, iOS, and Android</li><li>Ability to troubleshoot SaaS-related user access and security issues</li><li>Strong written and verbal communication skills</li><li>Self-motivated and able to work independently with minimal supervision</li></ul>Preferred:<ul><li>Experience supporting remote-first teams</li><li>Familiarity with tools such as ClickUp, Zoom, RingCentral, Torii</li><li>Exposure to compliance-conscious environments such as financial services</li><li>Power BI, Power Automate, or scripting experience (basic level)</li></ul>Job Type: Full-timePay: $54,000.00 - $74,000.00 per yearBenefits:<ul><li>401(k) matching</li><li>Dental insurance</li><li>Employee assistance program</li><li>Flexible spending account</li><li>Health insurance</li><li>Health savings account</li><li>Life insurance</li><li>Paid time off</li><li>Vision insurance</li></ul>Application Question(s):<ul><li>This position requires the applicant to live in the Eastern Time Zone. Do you live in the Eastern Time zone</li><li>Salary range for this position is based on experience and geographic cost of living. </li></ul>The range is $50,000 to $75,000. Is this range acceptable? Work Location: Remote

IT Systems & Support Specialist (Remote)

AffinityVibez (Pvt) Ltd

Hiring: IT &amp; Network Support Specialist (Night Shift)Company: Interact Global &ndash; a forward-thinking B2B solutions provider helping businesses scale through tech and strategy. We&rsquo;re looking for a skilled IT &amp; Network Support Specialist to keep our systems, servers, and network running smoothly.What You&rsquo;ll Do:<ul><li>Troubleshoot and maintain Windows, Mac &amp; basic Linux systems</li><li>Manage Windows Server (Active Directory, file shares, user accounts)</li><li>Configure &amp; troubleshoot switches, routers, firewalls, and Wi-Fi</li><li>Handle IT support tickets and ensure timely issue resolution</li><li>Assist in network setup, cabling, and upgrades</li><li>Document IT processes &amp; create simple user guides</li><li>Experience with Vicidial/VoIP is a plus</li></ul>You Should Have:<ul><li>Solid understanding of TCP/IP, DNS, DHCP, LAN/WAN, and firewalls</li><li>Hands-on desktop support experience (hardware/software)</li><li>Familiarity with Linux basics (commands, package installs)</li><li>Knowledge of network security &amp; monitoring tools</li><li>Ability to explain tech issues clearly to non-tech users</li><li>Good multitasking and teamwork skills</li></ul>Job Details:Location: Wapda Town Phase 1, Lahore Shift: 5:30 PM &ndash; 2:30 AM (Night) Schedule: Monday &ndash; Friday (Weekends Off)Perks &amp; Benefits:<ul><li>Competitive salary + planned increments</li><li>Paid holidays, annual, paternity, and bereavement leave</li><li>Supportive, career-focused culture</li></ul>Apply Now: Send your CV to naseem.akhter@interactglobals.comJob Type: Full-timePay: Rs100,000.00 - Rs130,000.00 per monthWork Location: In person

IT/Network Support Specialist

Confidential Company

Since 2003, Broadnet Technologies has been a leading provider in the telecommunications and messaging technology industry, delivering solutions that power global connectivity. Our products, including Bulk SMS, A2P SMS, HLR, SMSC Gateway, and SMS Firewall, are essential to our clients worldwide, helping them engage and connect with customers effectively.We are seeking a Technical Support Specialist with strong expertise in Linux, MySQL, and SMS technologies. The role focuses on ensuring the seamless operation of Broadnet&#x27;s infrastructure by providing technical assistance, resolving issues, and maintaining systems to support business continuity. Core Responsibilities<ul><li>Provide IT support to both staff and clients, with a focus on SMS technologies and SMPP protocol.</li><li>Train users in software functionalities and tools.</li><li>Troubleshoot and resolve technical issues promptly while monitoring system performance.</li><li>Maintain database integrity and security.</li><li>Document IT processes, procedures, and best practices.</li></ul>

Technical Support Specialist

Ericsson

<div>
 
 Join our Team
 
 
 
 
 About this opportunity:
 
 
 
 Ericsson is inviting applications for the position of Operations Support Specialist . We are seeking a dedicated and detail-oriented Operation Support Specialist to manage and streamline processes related to power meter failures and prepaid meter charging. This role includes managing suppliers to ensure all processes are executed efficiently, planning charging schedules, and monitoring consumption. The role focuses on resolving maintenance issues promptly, tracking progress, and maintaining collaboration with various stakeholders, including ASP teams, electricity companies, and customers.
 
 
 
 What you will do:
 
 
 
 
 Power Meter Failure Cases
 
 
 
 <ul>
 <li>
 Track any failures related to power meters or associated infrastructure, including supply cables, electrical phases, and transformers.
 </li>
 <li>
 Report identified failures to the electricity company along with comprehensive issue details.
 </li>
 <li>
 Manage suppliers to Obtain a ticket number from the electricity company for tracking purposes.
 </li>
 <li>
 Inform the customer about the ticket number and associated details for monitoring and record-keeping.
 </li>
 <li>
 Follow up persistently with suppliers , electricity company to ensure fault resolution while keeping the customer updated until final closure.
 </li>
 <li>
 Collaborate with suppliers to execute the process efficiently and resolve issues promptly.
 
 
 </li>
 </ul>
 
 Charging for Prepaid Power Meters
 
 
 
 <ul>
 <li>
 Ensure the customer pays all fees related to prepaid power meter charging, guaranteeing no financial burden on the ASP or Ericsson.
 </li>
 <li>
 Coordinate the delivery of cards to designated electricity company interfaces for charging based on pre-agreed amounts between the customer and the electricity company.
 </li>
 <li>
 Return the charged cards to respective sites, apply the charged balance to power meters, and return the cards to the customer.
 </li>
 <li>
 Work with suppliers to plan and implement agreed charging schedules while monitoring usage to ensure consistency and efficiency.
 
 
 </li>
 </ul>
 
 General Duties:
 
 
 
 <ul>
 <li>
 Monitor daily progress and ensure timely execution of all processes related to power meter maintenance and prepaid charging.
 </li>
 <li>
 Develop and maintain power meter charging schedules and monitor power consumption to optimize operations.
 </li>
 <li>
 Integrate maintenance and prepaid charging data into centralized reporting systems to evaluate performance.
 </li>
 <li>
 Create weekly and monthly dashboard reports to track operational efficiency, recharge cycles, and issue resolution.
 </li>
 <li>
 Conduct root cause analysis for recurring issues in failure cases and prepaid meter operations, identifying and executing improvement plans.
 </li>
 <li>
 Implement initiatives aimed at enhancing operational efficiency, accuracy in recharge processes, and overall customer satisfaction.
 
 
 </li>
 </ul>
 
 The skills you bring:
 
 
 
 <ul>
 <li>
 +10 years of experience in operations support, preferably in utilities or the electricity sector.
 </li>
 <li>
 Hands-on experience in power meter charging and it's process
 </li>
 <li>
 Proven experience managing suppliers and coordinating their activities effectively.
 </li>
 <li>
 Proficiency in MS Office tools, particularly Excel, dashboard/reporting tools, and utility ticketing systems.
 </li>
 <li>
 Strong organizational, coordination, and analytical skills with experience in planning consumption schedules.
 </li>
 <li>
 Familiarity with utility workflows such as power meter monitoring and maintenance cycles.
 </li>
 <li>
 Excellent communication and follow-up abilities with internal teams, external service providers, and electricity companies.
 </li>
 <li>
 Bachelor&rsquo;s degree in Engineering, Business Administration, or a related field.
 </li>
 </ul>
</div>

Operations Support specialist

<div><div><div><div><h2 class="jobSectionHeader">Join our Team</h2>
</div><div>
About this opportunity:
Ericsson is inviting applications for the position of Operations Support Specialist . We are seeking a dedicated and detail-oriented Operation Support Specialist to manage and streamline processes related to power meter failures and prepaid meter charging. This role includes managing suppliers to ensure all processes are executed efficiently, planning charging schedules, and monitoring consumption. The role focuses on resolving maintenance issues promptly, tracking progress, and maintaining collaboration with various stakeholders, including ASP teams, electricity companies, and customers. 
What you will do:
Power Meter Failure Cases
1. Track any failures related to power meters or associated infrastructure, including supply cables, electrical phases, and transformers.
2. Report identified failures to the electricity company along with comprehensive issue details.
3. Manage suppliers to Obtain a ticket number from the electricity company for tracking purposes.
4. Inform the customer about the ticket number and associated details for monitoring and record-keeping.
5. Follow up persistently with suppliers , electricity company to ensure fault resolution while keeping the customer updated until final closure.
6. Collaborate with suppliers to execute the process efficiently and resolve issues promptly. 
Charging for Prepaid Power Meters
1. Ensure the customer pays all fees related to prepaid power meter charging, guaranteeing no financial burden on the ASP or Ericsson.
2. Coordinate the delivery of cards to designated electricity company interfaces for charging based on pre-agreed amounts between the customer and the electricity company.
3. Return the charged cards to respective sites, apply the charged balance to power meters, and return the cards to the customer.
4. Work with suppliers to plan and implement agreed charging schedules while monitoring usage to ensure consistency and efficiency. 
General Duties:<ul><li>Monitor daily progress and ensure timely execution of all processes related to power meter maintenance and prepaid charging.</li><li>Develop and maintain power meter charging schedules and monitor power consumption to optimize operations.</li><li>Integrate maintenance and prepaid charging data into centralized reporting systems to evaluate performance.</li><li>Create weekly and monthly dashboard reports to track operational efficiency, recharge cycles, and issue resolution.</li><li>Conduct root cause analysis for recurring issues in failure cases and prepaid meter operations, identifying and executing improvement plans.</li><li>Implement initiatives aimed at enhancing operational efficiency, accuracy in recharge processes, and overall customer satisfaction.</li></ul> 
The skills you bring:<ul><li>
+10 years of experience in operations support, preferably in utilities or the electricity sector.</li><li>
Hands-on experience in power meter charging and it's process</li><li>
Proven experience managing suppliers and coordinating their activities effectively.</li><li>
Proficiency in MS Office tools, particularly Excel, dashboard/reporting tools, and utility ticketing systems.</li><li>
Strong organizational, coordination, and analytical skills with experience in planning consumption schedules.</li><li>
Familiarity with utility workflows such as power meter monitoring and maintenance cycles.</li><li>
Excellent communication and follow-up abilities with internal teams, external service providers, and electricity companies.</li><li>
Bachelor&rsquo;s degree in Engineering, Business Administration, or a related field.</li></ul></div></div></div></div>

Pro Care Innovations

<div>Location: On-site &ndash; Fort Smith, AR 
Department: Information Technology 
Reports To: Chief Information Officer 
Overview 
We&rsquo;re seeking a highly skilled and self-driven IT Support Specialist to join our internal IT team supporting all business units under Scott Enterprises / Pro Care Innovations, including healthcare and small business operations. This role is hands-on, fast-paced, and focused on keeping users productive, systems secure, and operations smooth. 
You&rsquo;ll handle both Tier 1 and Tier 2 responsibilities &mdash; from end-user support and workstation deployment to managing network, cloud, and security environments (Microsoft 365, Azure AD, Meraki / SonicWall). The right person will be able to troubleshoot confidently, think critically, and take full ownership of issues until resolution.
Key Responsibilities<ul><li>
Provide day-to-day desktop, network, and application support for approximately 75 employees across multiple companies.</li><li>
Manage new computer setup, user onboarding/offboarding, and endpoint security compliance.</li><li>
Troubleshoot Microsoft 365 issues (email, SharePoint, OneDrive, and user permissions).</li><li>
Occasional client on site visits for hands on troubleshooting / repair.</li><li>
Maintain and monitor firewall (Meraki / SonicWall), switches, and Wi-Fi configurations.</li><li>
Respond to and resolve helpdesk tickets via RMM system with strong communication and follow-through.</li><li>
Work with vendors to ensure continued protection and monitoring.</li><li>
Support cloud infrastructure including Azure AD, Windows 365, and remote access configurations.</li><li>
Cloud phone systems</li><li>
Collaborate with the Chief Information Officer on projects involving automation, new deployments, and infrastructure upgrades.</li></ul>
Required Qualifications<ul><li>
2-3+ years of experience in IT support, preferably in a mixed environment (servers, cloud, networking, and endpoints).</li><li>
Strong working knowledge of Windows 10/11, Microsoft 365, and Azure AD.</li><li>
Familiarity with SonicWall or similar firewalls, VLANs, and network fundamentals (DNS, DHCP, IP addressing).</li><li>
Experience with remote monitoring tools.</li><li>
Strong understanding of cybersecurity fundamentals, including EDR, MDR, and multi-factor authentication.</li><li>
Excellent problem-solving skills and ability to work independently.</li><li>
Strong written and verbal communication skills / able to assist both technical and non-technical users.</li></ul>
Preferred Qualifications<ul><li>
CompTIA A+ / Network+ or equivalent experience.</li><li>
Experience supporting hybrid cloud environments (Azure, Windows 365).</li><li>
Familiarity with SQL or database-driven applications.</li><li>
Exposure to healthcare IT environments or HIPAA compliance.</li></ul>
Compensation &amp; Benefits<ul><li>
Salary: $55,000 &ndash; $60,000 DOE</li><li>
Paid time off, holidays, and benefits package included.</li><li>
Opportunities for professional development and project leadership as the company expands.</li><li>
Monday&ndash;Friday, 7 AM &ndash; 4 PM schedule with potential of after hours assistance in rare instances.</li></ul>
Ideal Candidate Traits<ul><li>
Self-motivated problem solver with initiative.</li><li>
Comfortable working directly with end-users and leadership.</li><li>
Balances urgency with patience and professionalism.</li><li>
Thinks proactively &mdash; prevents issues before they happen.</li><li>
Sees IT as a partner to the business, not just a support function.</li></ul>
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