systems support specialist

Hospital Supply Corporation

<p>Hospital Supply Corporation is looking for a skilled and proactive &ldquo;<b>Technical Support Specialist&rdquo;</b> to join our IT team based at Karachi, Head Office. This role is responsible for ensuring smooth day-to-day IT operations, providing technical assistance across departments, and supporting healthcare-related systems and equipment.</p><p><b>Job Description:</b></p><ul><li>Provide day-to-day IT support across all departments</li><li>Manage and troubleshoot network infrastructure (LAN/WAN, switches, routers, firewalls)</li><li>Monitor system performance and ensure data security</li><li>Install, configure, and maintain hardware and software</li><li>Support Windows servers, Active Directory, and user account management</li><li>Perform routine user and server backups</li><li>Provide printer, workstation, and peripheral support</li><li>Support healthcare-related IT systems such as LIS (Laboratory Information System) and hospital equipment connectivity</li><li>Assist in IT projects and contribute to process improvements</li></ul><p><b>Qualification &amp; Experience:</b></p><ul><li>Bachelors or Master&rsquo;s degree in Information Technology, Computer Science, or a related field with 3&ndash;4 years of experience in IT hardware, network, and system support.</li><li>Hands-on experience with Windows servers, Active Directory, and data backup solutions and strong knowledge of networking and security principles.</li><li>Familiarity with healthcare IT systems (LIS, medical equipment integration) is preferred.</li><li>Strong troubleshooting and problem-solving skills with a customer-focused mindset.</li></ul><p>Interested candidates are requested to send their application <b>to:</b> <b>itjobs@hsc.com.pk</b> and <b>cc:</b> <b>careers@hsc.com.pk </b>bymentioning &ldquo;<b>Technical Support Specialist&rdquo;</b> in the subject line latest by <b>October 31, 2025.</b></p><p>Job Type: Full-time</p><p>Pay: Rs50,000.00 - Rs70,000.00 per month</p><p>Work Location: In person</p>

Technical Support Specialist

Louvre Hotels Group MENA

<div>
 As an IT Specialist, you will be a key member of the IT department, responsible for providing technical support and expertise to ensure the efficient operation of IT systems and infrastructure. Your role involves troubleshooting IT issues, maintaining hardware and software, and assisting colleagues with IT-related inquiries.
 <br/>
 <br/>
 <strong>
  Key Job Responsibilities:
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Provide technical support to colleagues for IT hardware and software issues.
  </li>
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   Troubleshoot and resolve IT problems, escalating complex issues as needed.
  </li>
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   Assist in the maintenance and management of IT infrastructure and equipment.
  </li>
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   Install, configure, and update software applications and operating systems.
  </li>
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   Perform routine system checks, backups, and system updates.
  </li>
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   Maintain accurate records of IT equipment, licenses, and inventory.
  </li>
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   Collaborate with IT team members to implement security measures and protocols.
  </li>
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   Assist colleagues with IT-related inquiries and provide training as needed.
  </li>
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   Monitor IT systems for performance, security, and data integrity.
  </li>
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   Assist in IT projects, including system upgrades and technology deployments.
  </li>
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   Keep abreast of emerging technology trends and provide recommendations.
  </li>
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   Document IT processes, procedures, and technical guides.
  </li>
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   Assist in the evaluation and procurement of IT hardware and software.
  </li>
  <li>
   Support IT-related documentation and reporting requirements.
  </li>
  <li>
   Operate in a safe and environmentally friendly manner to safeguard the health and safety of guests and colleagues, as well as contribute to environmental conservation.
  </li>
  <li>
   Adhere to the company&rsquo;s environmental, health, and safety procedures and policies.
  </li>
 </ul>
</div>


IT Specialist

M.C. Dean, Inc.

<div>Overview:
<p><b>
About M.C. Dean</b></p><p>
 M.C. Dean is Building Intelligence. We design, build, operate, and maintain cyber-physical solutions for the nation&rsquo;s most mission-critical facilities, secure environments, complex infrastructure, and global enterprises. With over 7,000 employees, our capabilities span electrical, electronic security, telecommunications, life safety, automation and controls, audiovisual, and IT systems. Headquarters in Tysons, Virginia, M.C. Dean delivers resilient, secure, and innovative power and technology solutions through engineering expertise and smart systems integration.</p><p></p><p><b><br>
Why Join Us?</b></p><p>
Our people are passionate about engineering innovation that improves lives and drives impactful change. Guided by our core values&mdash;agility, expertise, and trust&mdash;we foster a collaborative and forward-thinking work environment. At M.C. Dean, we are committed to building the next generation of technical leaders in electrical, engineering, and cybersecurity industries.</p>
Responsibilities:
<div>
The Technical Specialist will demonstrate the following capabilities:</div><ul><li>
Analyze system performance and recommend improvements</li><li>
Provide support to the system administration team</li><li>
Using advanced knowledge of networking principals and system administration skills to troubleshoot systems and operating systems</li><li>
Communicate with customers, manufacturers, vendors and system administrators</li><li>
Train system users and other system support personnel</li><li>
Analyze and modify preventive maintenance checklists for system changes</li><li>
Troubleshoot system performance issues and implement corrective actions</li><li>
Organize and prepare detailed documentation of system performance, including service request records and analysis</li><li>
Perform desktop hardware and operating system set-up, imaging software loading, and antivirus updates</li><li>
Conduct in depth research and evaluate the research of Technical Specialists in order to evaluate existing and future systems</li><li>
Provide on site system support post deployment</li><li>
Read and interpret engineering drawings</li><li>
Understand SOP and SOW documentation</li><li>
Ensure test lab equipment is maintained</li><li>
Interface with engineering team to ensure design efficiency</li><li>
Interface with internal and external customers</li><li>
Conduct research and development of entire systems and analyze all interoperability and constructability scenarios</li><li>
Read blue prints, schematics and statements of work (SOW).</li><li>
Coordinate with field personnel and/or engineering team to discuss any potential installation issues</li><li>
Answer support calls to help field personnel and system administrators with any installation issues encountered on the job site</li><li>
Conduct research and development on new system manufacturers (i.e. access control, intrusion detection and closed circuit television systems).</li><li>
Perform all duties with minimal direct supervision</li></ul>
Qualifications:<p></p><p><b><br>
Position / Candidate Requirements</b></p><div><ul><li>
High School Diploma with 11+ years of experience with installation, troubleshooting and/or testing of electronic security systems or</li><li>
Associates with 8+ years of experience or</li><li>
Bachelor's Degree with 5+ years experience or</li><li>
Master's Degree with 3+ years experience</li><li>
System administrator experience in performing triage on system problems, resolving the system problems, analyzing system data to prevent problems, and implementing new workstations and system extensions</li><li>
Vendor certifications for electronic systems preferred</li><li>
Reliable attendance at customer site during work hours required by customer</li><li>
Ability to work a flexible schedule that includes occasional nights and weekends</li><li>
Ability to travel CONUS and OCONUS</li><li>
This is a hybrid position with up to 10% of travel.</li></ul></div><p><b>
What we offer:</b></p><ul><li>
A collaborative team inspired by the way engineering and innovation enhance customer outcomes, improve lives, and change the world for the better. We are driven by our core values of agility, expertise, and trust.</li><li>
An opportunity to lead and build a business with the support of an industry-leading firm that has been in business for 75 years.</li><li>
Investment in your skills and expertise through a combination of professional and technical training programs, including leadership training and tuition reimbursement.</li><li>
Open and transparent communication with senior leadership as well as local office management.</li></ul><p><b>
We offer an excellent benefits package including:</b></p><ul><li>
A competitive salary</li><li>
Medical, dental, vision, life, and disability insurance</li><li>
Paid time off</li><li>
Tuition reimbursement</li><li>
401k Retirement Plan</li><li>
Military Reserve pay offset</li><li>
Paid maternity leave</li></ul><p><b>
Abilities:</b></p><ul><li>
Exposure to computer screens for an extended period of time.</li><li>
Sitting for extended periods of time.</li><li>
Reach by extending hands or arms in any direction.</li><li>
Have finger dexterity in order to manipulate objects with fingers rather than whole hands or arms, for example, using a keyboard.</li><li>
Listen to and understand information and ideas presented through spoken words and sentences.</li><li>
Communicate information and ideas in speaking so others will understand.</li><li>
Read and understand information and ideas presented in writing.</li><li>
Apply general rules to specific problems to produce answers that make sense.</li><li>
Identify and understand the speech of another person.</li></ul></div>

Tech Specialist 3 - Moncks Corner, SC

Abacus Technology

<div>Overview:
<div>
Abacus Technology is seeking a Systems Administrator to provide client server support for the Air Force Intranet Control (AFINC) III Support program at Maxwell AFB/Gunter Annex. This is a full-time position.</div>
Responsibilities:
<ul><li>Create, maintain, patch, and deploy STIG compliant standard desktop images for both individual imaging and mass imaging requirements with deployment servers.</li><li>
Install, troubleshoot, replace peripherals as needed.</li></ul>
Qualifications:
<div>
3+ years experience in systems administration. HS diploma or GED. Must be Security+ certified. Must hold one of the following certifications: CompTIA Server+; Microsoft 365 Certified: Fundamentals; or Microsoft 365 Certified: Endpoint Administrator Associate. Experience installing, testing, optimizing, maintaining, hardening, upgrading, patching, designing, and documenting supporting systems, utility programs, and monitoring tools for desktops, laptops, docking stations, tablets, printers, scanners, multi&#8208;function devices, media converters, and uninterruptible power supplies. Excellent communication skills, both oral and written, analytical skills to troubleshoot issues, and an ability to conceptualize server infrastructures and configurations. Must be a US citizen and hold a current Secret clearance.</div><div><br>
</div><div><b><i>Applicants selected will be subject to a U.S. government security investigation and must meet eligibility requirements for access to classified information.</i></b></div><div></div><div><b><br>
EOE/M/F/Vet/Disabled</b></div></div>

System Administrator I (Client Systems)

Los Angeles Superior Court

<div><div><div><h2 class="jobSectionHeader"><b>Position Description</b></h2></div><br>
<p></p><div><div><br>
<br>
<div>The Superior Court of Los Angeles County is the largest unified trial court in the United States. The Court&rsquo;s 582 judicial officers and its dedicated workforce of over 4,600 full-time employees serving across 36 facilities work purposefully and seamlessly to achieve the mission to provide equal access to justice to all of Los Angeles County. At the heart of the Los Angeles Superior Court is commitment and collaboration between team members who contribute professional skill sets and meaningful work experiences toward the goal of serving the community at large.</div><div></div><div><br>
Accessible career paths, a healthy work-life balance, job stability, and comprehensive total rewards including generous pay and benefits, a robust public sector pension, and Court matched 401K/457 individual savings plans, are just some of the values that the Court offers to every member of its thriving workforce. Plan your future with the Superior Court of Los Angeles County &ndash; connect with us today.</div><div></div><div><b><br>
ABOUT THE POSITION</b></div><div>
A<b> Financial Systems Analys</b><b>t</b> provides accounting and finance-related systems support to users of case management systems and users of financial and accounting systems. They will provide direction to users on accounting processes, fund balancing issues, resolution of erroneous entries, adjustments, revenue distribution, and other accounting related issues, including reporting. Additionally, they determine and recommend changes to systems configurations, as needed, related to accounting and financial processes, revenue distribution changes due to new legislation or updates, or enhancements to the system for improved efficiencies and automation.</div><div></div><div><br>
For a detailed job description, please click here. Please note the requirements in the job description may vary from the requirements in this bulletin.</div><div></div><div><b><br>
Key Responsibilities</b></div><ul><li>
Provide support for court financial and case management systems by resolving accounting issues, maintaining system configurations, and ensuring accurate application of financial procedures and revenue distribution.</li><li>
Prepare, analyze, and reconcile reports from financial systems, ensuring data accuracy, identifying discrepancies, and supporting reporting requirements with customized data extracts.</li><li>
Analyze and improve financial workflows by identifying automation opportunities and developing system enhancements to increase efficiency and reduce manual processes.</li><li>
Conduct testing and validation of system changes, including revenue distribution updates and legislative modifications, to ensure functionality and compliance with court requirements.</li><li>
Collaborate with Court Technology Services staff and vendors to troubleshoot system issues, implement changes, and support integration between case management and financial systems.</li><li>
Develop and deliver user training on updated financial processes and system features, create training materials, and maintain system documentation to support end users effectively.</li></ul><div></div><div><b><br>
THIS IS A TELEWORK ELIGIBLE OPPORTUNITY</b></div><div>
This position may be eligible for full or partial telework following an initial training period and contingent upon the needs of the Court.</div><div></div><div><b><br>
MINIMUM REQUIREMENTS</b></div><div>
To qualify, you must meet one of the following options at the time of application:</div><div></div><div><b><br>
OPTION I: </b>High school diploma or equivalent <b>-AND-</b> five (5) years of journey-level experience analyzing financial data, making recommendations, and performing systems analysis, testing, user support, and related functions for enterprise-wide financial applications.</div><div></div><div><b><br>
OPTION II: </b>Bachelor's degree* from an accredited four-year college or university with a major in business administration, finance, computer science, or a related field* <b>-AND-</b> three (3) years of progressively responsible experience performing financial or systems analysis, testing, user support and related functions for financial applications.</div><div></div><ul><li><br>
<i>To qualify for Options that require educational credentials, you must attach the required documentation to your application. For more information, please visit the </i><i>Applicant Support</i> <i>page.</i></li></ul><div></div><div><b><br>
Note:</b> Credit for experience is given based on a 40-hour workweek. Part-time experience is credited on a part-time ratio (e.g., working 20 hours per week for two months equals one month of experience). Overtime does not count toward additional credit.</div><div></div><div><b><br>
DESIRABLE QUALIFICATIONS</b></div><ul><li>
Experience gathering, reviewing, analyzing, and documenting system requirements or issues and recommending solutions.</li><li>
Proven involvement in systems development and enhancement projects, including defining project scope, analyzing user needs, and developing functional specifications.</li><li>
Strong decision-making skills with the ability to exercise sound, independent judgment in a dynamic and fast-paced environment.</li><li>
Strong experience gathering, analyzing, and presenting data in a clear and concise manner to executive level leadership.</li><li>
Exceptional written and verbal communication skills, with a high level of emotional intelligence and the ability to engage effectively with staff at all organizational levels.</li><li>
Proficiency in productivity and data tools such as Microsoft Word, Excel, PowerPoint, SQL Server, and Team Foundation Server (or similar platforms).</li><li>
Familiarity with case management systems such as Odyssey or eCourt, and/or financial systems including SAP or similar platforms.</li><li>
Solid understanding of government accounting practices, including Trial Court Revenue Distribution Guidelines and Judicial Council Trial Court Financial Policies and Procedures. Develop and deliver user training on updated financial processes and system features, create training materials, and maintain system documentation to support end users effectively.</li></ul><div></div><div><b><br>
APPLICANT SUPPORT &amp; INFORMATION</b></div><div>
Applications must be submitted online. Before submitting your application, carefully review ALL the information detailed on our APPLICANT SUPPORT page linked HERE.</div><div><br>
Applicants with disabilities who require reasonable accommodation to participate in the recruitment process may submit a request for accommodation to the email provided below. For additional employment information, please click HERE (Download PDF reader).</div><div></div><div><b><br>
WHAT TO EXPECT AFTER APPLYING</b></div><div>
This recruitment process will take up to 4-6 weeks to complete. We will notify you of the outcome after each step of the recruitment process, detailed below:</div><div></div><div><b><br>
EVALUATION: </b>Qualifying evaluation of education, training and experience based upon submitted application and supplemental questionnaire.</div><div></div><div><b><br>
ASSESSMENT:</b> Applicants who best meet job-related qualifications will be invited to participate in the assessment process that may consist of any combination of written, performance, or oral appraisal to evaluate further job-related experience, knowledge, skills, and abilities.</div><div></div><div><b><br>
ELIGIBILITY: </b>Applicants who successfully pass each (and all) recruitment steps will be placed on an eligible list which will remain active for approximately<i> </i>six (6) months and may be invited to participate in a selection interview. Other vacancies may be filled using this list.</div><div></div><div><b><br>
Questions regarding this posting may be e-mailed to</b></div><div><b>
Ashley Betancourth, Staffing Partner</b></div><div></div><div><b><br>
Follow us on social media!</b></div><div><b>
X</b><b> | </b><b>Instagram</b><b> | </b><b>Threads</b><b> | </b><b>YouTube</b><b> | </b><b>Facebook</b><b> | </b><b>LinkedIn</b></div><div><i>
Los Angeles Superior Court is an equal opportunity employer.</i></div></div></div></div></div><p></p>

Financial Systems Analyst

Texas Department of Public Safety

<div><div><b>DPS - CLD - SAE Program Support Specialist - 1574</b> <b>(</b><b>00053447</b><b>)</b><div>
</div><b>
Organization</b><b>:</b> TEXAS DEPARTMENT OF PUBLIC SAFETY<div>
</div></div><div><b>
Primary Location</b><b>:</b> Texas-Austin<div>
</div><b>
Work Locations</b><b>:</b> AUSTIN (5800 GUADALUPE ST) 5800 GUADALUPE ST Austin 78752<div>
</div><b>
Other Locations</b><b>:</b> Texas-Multiple Locations<div>
</div></div><div><b>
Job</b><b>:</b> Business and Financial Operations<div>
</div></div><div><b>
Employee Status</b><b>:</b> Regular<div>
</div></div><div><b>
Schedule</b><b>:</b> Full-time<div>
</div><b>
Standard Hours Per Week</b><b>:</b> 40.00<div>
</div></div><div><b>
State Job Code</b><b>:</b> 1574<div>
</div></div><div><b>
Salary Admin Plan</b><b>:</b> B<div>
</div></div><div><b>
Grade</b><b>:</b> 21<div>
</div></div><div><b>
Salary (Pay Basis)</b><b>:</b> 5,456.18 - 7,098.62 (Monthly)<div>
</div></div><div><b>
Number of Openings</b><b>:</b> 1<div>
</div></div><div><b>
Overtime Status</b><b>:</b> Non-exempt<div>
</div></div><div><b>
Job Posting</b><b>:</b> Oct 15, 2025, 4:00:27 PM<div>
</div></div><div><b>
Closing Date</b>: Oct 29, 2025, 11:59:00 PM<div>
</div></div><div><b>
Description</b><div></div><p><b><br>
PLEASE NOTE:</b> All applications must contain complete job histories, which includes job title, dates of employment, name of employer, supervisor's name and phone number and a description of duties performed. If this information is not submitted, your application may be rejected because it is incomplete. Resumes do not take the place of this required information.</p><p><b>
SUBMITTED THROUGH WORK IN TEXAS:</b> Work In Texas (WIT) applicants must complete the supplemental questions to be considered for the posting. In order to complete the supplemental questions please go to CAPPS Recruit to register or login and access your profile. Go to CAPPS Recruit to Sign In https://capps.taleo.net/careersection/ex/jobsearch.ftl?lang=en</p><p><b>
GENERAL DESCRIPTION:</b> Performs advanced (senior-level) professional administration, consultive work, and technical assistance in support of the Sexual Assault Evidence (SAE) Tracking Program. Assists with the administration of the SAE program to ensure statutory compliance and to enhance stakeholder engagement. Work involves planning, developing and implementing initiatives in coordination with medical facilities, law enforcement agencies, forensic laboratories. Works under limited supervision, with considerable latitude for the use of initiative and independent judgment.</p><p>
The following Military Occupational Specialty codes are generally applicable to this position.</p><p>
Military Crosswalk for Occupational Category - Program Management (texas.gov)</p><p>
Applicants must fully complete the summary of experience to determine if minimum qualifications are met.</p><p><b>
ESSENTIAL DUTIES / RESPONSIBILITIES:</b></p><p>
1. Serves as a system liaison for both internal and external SAE program stakeholders, including medical facilities, law enforcement agencies, forensic laboratories, prosecutors and victim advocacy groups.</p><p>
2. Provides end user support and technical assistance to all electronic tracking system users in a clear, concise, and professional manner.</p><p>
3. Monitors compliance with statutory requirements related to sexual assault evidence tracking including evidence submission and lab analysis, and will conduct outreach as needed to the appropriate agencies to ensure compliance.</p><p>
4. Assists in the maintenance and enhancement of the electronic tracking system platform by gathering and collecting user feedback and recommending and testing new and/or upgrades to system functionality by collaborating and coordinating with the software vendor.</p><p>
5. Coordinates with law enforcement agencies and laboratories to track the submission and analysis of evidence related to the statewide audit of unanalyzed sexual assault evidence.</p><p>
6. Compiles and analyzes program data to prepare reports for internal and external use and required legislative reporting.</p><p>
7. Consults with program stakeholders to resolve problems, identify training needs and discuss program effectiveness.</p><p>
8. May assist with the development and implementation of program policies, procedures, statutes and rules.</p><p>
9. May assist with analyzing legislation to develop recommendations for policy regarding programmatic changes.</p><p>
10. Attend and/or assist with presentations and/or training activities.</p><p>
11. Attend work regularly and observe approved work hours in accordance with agency leave and attendance policies.</p><p>
12. Perform other duties as assigned.</p><div><br>
</div></div><div><b>
Qualifications</b><div></div><p><b><br>
GENERAL QUALIFICATIONS and REQUIREMENTS:</b></p><p><b>
Education</b> &ndash; High School Diploma/equivalent required. Graduation from an accredited four-year college or university with a Bachelor&rsquo;s Degree in Criminal Justice, Natural Sciences, Physical Sciences, Forensic Science, or other related fields is preferred.</p><p><b>
Experience</b> &ndash; Minimum of four (4) years&rsquo; work experience in a Crime Laboratory, Criminal Justice, or Law Enforcement environment providing support and technical assistance on policies, procedures, or program requirements to a variety of user groups. Experience with evidence tracking systems, laboratory management information systems or criminal justice information systems is preferred.</p><p><i>
Substitution Note:</i> Additional work experience of the type described or other related education may be substituted for one another on a year-for-year basis.</p><p><b>
Licensure and/or Certification</b> &ndash; Must possess a valid driver license from state of residence.</p><p><b>
Regulatory knowledge</b> &ndash; Working knowledge of, or the ability to rapidly assimilate information related to TXDPS, State and Federal regulations, legislation, guidelines, policies and procedures.</p><p>
 <b>Technology</b> &ndash; Proficiency with Microsoft Office and appropriate levels of proficiency with utilized software and systems (e.g. CAPPS, SharePoint) and be able to learn new software/systems.</p><p><b>
Interpersonal Skills</b> &ndash; Must demonstrate an ability to exercise poise, tact, diplomacy and an ability to establish and maintain positive, working/professional relationships with internal/external customers. Must demonstrate DPS&rsquo; core values: Integrity, Excellence, Accountability, and Teamwork.</p><p><b>
Organizational and Prioritization Skills</b> &ndash; Must be organized, flexible, and able to effectively prioritize in a multi-demand and constantly changing environment; able to meet multiple and sometimes conflicting deadlines without sacrificing accuracy, timeliness or professionalism.</p><p><b>
Presentation/Communication Skills</b> &ndash; Must be able to construct and deliver clear, concise, and professional presentations and/or communications to a variety of audiences and/or individuals.</p><p><b>
Research and Comprehension</b> &ndash; Must demonstrate ability to quickly and efficiently access relevant information and be able to utilize and/or present research and conclusions in a clear and concise manner.</p><p><b>
Analytical Reasoning/Attention to Detail</b> &ndash; Must demonstrate an ability to examine data/information, discern variations/similarities, and be able identify trends, relationships and causal factors, as well as grasp issues, draw accurate conclusions, and solve problems.</p><p><b>
Confidentiality and Protected Information</b> &ndash; Must demonstrate an ability to responsibly handle sensitive and confidential information and situations and adhere to applicable laws/statutes/policies related to access, maintenance and dissemination of information.</p><p><b>
Safety</b> &ndash; Must be able to work in safe manner at all times, avoiding shortcuts that have potential adverse results/risks, and must be able to comply with safety standards and best practices.</p><p><b>
Schedule and Travel </b>&ndash; Availability for after-hours and weekend work may be required. This position may have the ability to telecommute based on the needs of the division/agency. Travel statewide as needed.</p><p><b>
PHYSICAL and/or ENVIRONMENTAL DEMANDS:</b></p><div>
The physical and environmental demands described here are representative of those encountered and/or necessary for the employee to successfully perform the essential functions of this job; reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.<br>
<ul><li>Environment: Office/Indoors;</li><li>Ambulatory skills, e.g. stand, walk, sit, reach, crouch;</li><li>Hand-eye coordination and arm/hand/finger dexterity;</li><li>Ability to speak, hear, and exercise visual acuity;</li><li>Ability to transfer weights of up to twenty (20) pounds anticipated for this position;</li><li>Driving requirements: Moderate (up to 20%).</li></ul></div><p><b>
State of Texas Benefits and Retirement Information: </b><b>https://www.ers.texas.gov/</b></p><p><b>
Current DPS employees who submit applications for posted DPS positions shall notify their immediate supervisor in writing.</b></p><p>
A<b> DPS employee who is selected for a position in the same salary group and state title as their current position will be transferred with no salary change.</b></p><p><b>
A DPS employee who is selected for a position in their current salary group with a new state title </b><b>may receive </b><b><i>an increase of no more than 3.4% over their current salary regardless of posted salary.</i></b></p><p><b>
Salary is contingent upon qualifications and is subject to salary administration and budgetary restrictions.</b></p><p>
DUE TO THE HIGH VOLUME OF APPLICATIONS WE DO NOT ACCEPT TELEPHONE CALLS. ONLY CANDIDATES SELECTED FOR INTERVIEW WILL BE CONTACTED.</p><p><b>
State of Texas retirees may be rehired for full-time, non-commissioned positions only under very specific circumstances.</b></p></div></div>

DPS - CLD - SAE Program Support Specialist - 1574

Academy Sports + Outdoors

<div><p>Come work at a place where we take pride in creating a workplace environment that values hard work, commitment, and growth.</p><p></p>
As a Technical Support Analyst, you&rsquo;ll provide 24/7 first- and second-level support for our retail stores&mdash;troubleshooting Windows, iOS, and Android devices, managing incidents in ServiceNow, and escalating critical issues. Your analytical mindset, clear communication, and drive for process improvement will keep our stores online, productive, and delivering outstanding customer experiences.<p></p><h2 class="jobSectionHeader"><b>
Job Description:</b></h2><p><b>
Education</b></p><ul><li>
High school diploma or equivalent required</li><li>
Bachelor&rsquo;s degree in a related field preferred</li><li>
Certifications: MCSA, CCENT, A+ Certification, Network+, MSDST Certification(s) preferred</li><li>
ITIL/ITSM training and certification preferred</li></ul><p></p><p><b>
Work Experiences</b></p><ul><li>
3+ years prior systems support experience, which includes extensive hands-on troubleshooting of hardware and software issues</li><li>
Experience with current Windows operating systems required</li><li>
Experience with incident management, problem management, and request fulfillment using ServiceNow and/or other enterprise-level ticketing systems</li></ul><p></p><p><b>
Skills:</b></p><ul><li>
Analytical with strong problem-solving abilities and creative resolution skills</li><li>
Ability to effectively communicate with all levels of the organization</li><li>
Highly organized and detail-oriented</li><li>
Ability to work independently, as well as effectively contribute to a team environment</li><li>
Ability to prioritize workload, meet multiple deadlines simultaneously in a fast-paced, frequently changing environment</li><li>
Possess the skills to assist the end user remotely, utilizing strong verbal communication techniques</li><li>
Ability to define processes and identify possible improvements</li></ul><p></p><p><b>
Responsibilities:
</b></p><ul><li>Answer calls and provide first and second-level support for stores, 24 hrs a day, 7 days a week, and escalate calls as necessary</li><li>
Provide prompt, friendly customer service, and interact with peers and management with a positive and professional attitude</li><li>
Define and prioritize day-to-day incidents and requests</li><li>
Understand the needs of the internal IT department and internal clients within the company, and act as a technical liaison for nontechnical end users</li><li>
Responsible for the troubleshooting, maintenance, and administration of Windows, iOS, and Android-based hardware</li><li>
Understand the implications and importance of omnichannel support going into the stores</li><li>
Identify evolving user requirements and problems; investigate options and recommend solutions</li><li>
Develop a thorough understanding of Academy policies, procedures, and safety rules</li><li>
Duties may change; associates may be required to perform other duties as assigned</li></ul><p></p><p><b>
Physical Requirements &amp; Attendance</b></p><ul><li>
Acceptable level of hearing and vision to perform job duties</li><li>
Adhere to company work hours, policies, procedures, and rules governing professional staff behavior</li><li>
Regular attendance in the office is required</li><li>
Up to 10% travel, as needed</li><li>
The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Physical demands and requirements include: Ability to lift up to 30 pounds</li></ul><p></p>
Full time<p></p><h1 class="jobSectionHeader"><b>
Equal Employment Opportunity</b></h1><p>
Academy is an Equal Opportunity Employer and does not discriminate with regard to employment opportunities or practices on the basis of race, religion, national origin, sex, age, disability, gender identity, sexual orientation, or any other category protected by law.</p></div>

Analyst Technical Support

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