systems support specialist

Cascade Comprehensive Care Inc

<div>SUMMARY
The IT Systems Support Specialist provides direct technical support to end users across the organization, ensuring secure and efficient access to systems and data. This role is responsible for managing user accounts, enforcing security protocols, protecting sensitive information, and maintaining hardware and software infrastructure. This position also delivers hands-on support for device setup, troubleshooting, and user training, while coordinating with vendors and Managed Services Provider (MSP) for network administration. This position is responsible for maintaining compliance with IT policies and procedures, and data protection standards by performing the following duties.<ul><li>
Maintains and updates software applications and operating systems as required.</li><li>
Coordinates with Managed Service Provider (MSP) for network administration and assignment of end user IT tickets.</li><li>
Manages user accounts, permissions, and access controls across systems and applications.</li><li>
Configures, installs and maintains hardware and equipment including but not limited to phones, desktops, printers, laptops, monitors, audio/video, and mobile devices.</li><li>
Establishes and maintains network users, user environment, active directories, security, and role-based permissions.</li><li>
Stays current with evolving end user needs and system requirements for software, hardware, and IT industry standards.</li><li>
Manages the relationship of all IT vendors, service providers and MSP.</li><li>
Maintains accurate inventory of all IT assets, both purchases and disposals.</li><li>
Ensures timely maintenance and upgrades of devices, software applications and operating systems.</li><li>
Provides training and guidance to staff on secure and effective use of technology.</li><li>
Creates and maintains IT Department related policies and procedures, including the business continuity and disaster recovery plan.</li><li>
Conducts regular backups and ensures disaster recovery protocols are in place and tested.</li><li>
Monitors system performance and proactively addresses potential issues.</li><li>
Responds to MSP help desk tickets and provides timely resolution and communication.</li><li>
Provides software training to all employees as necessary.</li><li>
Maintains confidentiality and complies with HIPAA rules and regulations.</li><li>
Maintains punctual, regular and predictable attendance.</li><li>
Works collaboratively in a team environment with a spirit of cooperation.</li><li>
Displays excellent communication skills including presentation, persuasion, and negotiation skills required in working with members, providers, and community partners and including the ability to communicate effectively and remain calm and courteous under pressure.</li><li>
Respectfully takes direction from supervisor.</li></ul>
EDUCATION and/or EXPERIENCE
Associate's degree from two-year college or university; and two (2) to four (4) years related experience and/or training; or equivalent combination of education and experience.
COMPUTER SKILLS
Has advanced skills in working with hardware, software, support, and management of computer systems and can adapt extremely well to newer applications. Has advanced skills working with programming and networking computer software and systems.
We provide a competitive salary and excellent benefits, including vacation, medical, dental and vision insurance, and 401(k) pension plan. To apply for this position, please submit a cover letter and resume. We are an Equal Opportunity Employer.
IN-PERSON POSITION</div>

IT Systems Support Specialist

Dietz Property Group

<div>
 Dietz Property Group is looking to hire a full-time, remote Systems Support Specialist.
 
 
 We offer a competitive base wage, and a great benefits package including: Medical/Dental/Vision, Heath (HSA) and Flexible (FSA) Spending Accounts, Disability and Life Insurance, 401k (with Company match), and generous paid time off program including Paid Sick Leave, 12 Paid Holidays, Charitable Time Off, Paid Jury Duty, Bereavement Leave, and more!
 
 
 
 Position Summary
 
 
 
 The Systems Support Specialist provides day-to-day support for business systems across the portfolio. This role is responsible for responding to system-related requests, troubleshooting issues, supporting users, and completing system audits to ensure systems operate efficiently, accurately, and consistently.
 
 
 
 KEY RESPONSIBILITIES include but are not limited to the following:
 
 
 
 
 SYSTEMS SUPPORT &amp; TICKET MANAGEMENT
 
 
 
 <ul>
 <li>
 Provide front-line systems support by responding to tickets, requests, and concerns, troubleshooting issues across multiple platforms, and escalating more complex items as needed.
 </li>
 <li>
 Communicate clearly with users regarding issue status, next steps, and resolution timelines while following established support workflows and service level expectations.
 </li>
 <li>
 Manage multiple requests and priorities in a fast-paced environment with strong attention to detail and follow-through.
 </li>
 <li>
 Provide support for general IT-related tickets that impact property operations, including user access issues, hardware and peripheral coordination, login or connectivity troubleshooting, and system integration concerns.
 
 
 </li>
 </ul>
 
 SYSTEM AUDITS &amp; DATA QUALITY
 
 
 
 <ul>
 <li>
 Complete regular system audits to validate data accuracy, access controls, configurations, and adherence to standards.
 </li>
 <li>
 Identify discrepancies, risks, or gaps uncovered during audits and partner with appropriate teams to support resolution.
 </li>
 <li>
 Document audit findings and track follow-up actions to completion.
 
 
 </li>
 </ul>
 
 USER ACCESS &amp; LIFECYCLE SUPPORT
 
 
 
 <ul>
 <li>
 Support onboarding and offboarding activities, including system access, permissions, and configuration tasks.
 </li>
 <li>
 Ensure system access aligns with role-based permissions and internal controls.
 
 
 </li>
 </ul>
 
 SYSTEM IMPLEMENTATION &amp; ADOPTION SUPPORT
 
 
 
 <ul>
 <li>
 Support implementations by assisting with testing, validation, and post-launch evaluation.
 </li>
 <li>
 Partner with internal teams to support adoption and consistent use of business systems, including maintaining supporting documentation and resources.
 </li>
 <li>
 Contribute to and maintain the internal knowledge base related to CRM platforms, leasing systems, and other core property management tools.
 
 
 </li>
 </ul>
 
 Essential Skills
 
 
 
 <ul>
 <li>
 Working knowledge of business systems used in property management environments.
 </li>
 <li>
 Strong troubleshooting and problem-solving skills.
 </li>
 <li>
 Ability to follow established processes while identifying gaps, risks, or inconsistencies.
 </li>
 <li>
 Clear, professional communication skills with internal teams and vendor partners.
 </li>
 <li>
 Customer-focused mindset with strong attention to detail and accountability.
 
 
 </li>
 </ul>
 
 Requirements
 
 
 
 <ul>
 <li>
 3+ years of hands-on experience in a multifamily PMS, help desk, or operations role.
 </li>
 <li>
 Proficiency in Real Page, Onesite Preferred (Entrata, AppFolio, other systems a plus.)
 </li>
 <li>
 Experience supporting property management systems, ticketing platforms, and integrated third-party tools preferred.
 </li>
 <li>
 Experience performing system or data audits, quality checks, or compliance reviews preferred.
 </li>
 <li>
 Strong written and verbal communication skills.
 </li>
 <li>
 Proficiency with Microsoft Office and cloud-based collaboration tools.
 
 
 </li>
 </ul>
 
 WORK ENVIRONMENT/PHYSICAL DEMANDS
 
 
 
 <ul>
 <li>
 This job may require you to lift up to 20 pounds, such as computer or printer equipment, files, etc.
 </li>
 <li>
 This position works within an office environment and will mainly be sitting at a desk and regularly utilizing a computer/keyboard and phone.
 </li>
 <li>
 Technological aptitude to support virtual communications and organizational management. Reading, writing, and researching are regular components of this position.
 
 
 </li>
 </ul>
 Salary: $85000.00 - $92000.00 per year
 
 
 
 Job Posted by ApplicantPro
 
</div>

Systems Support Specialist - Remote

Joseph, Hollander & Craft LLC

<div>Description:

Position Overview
Full-Time | On-Site
Locations: Topeka, Lawrence, Overland Park, Kansas City, or Wichita
Pay: $65k - $85k/yr DOE
Joseph, Hollander &amp; Craft is seeking an experienced IT Systems &amp; Support Specialist to manage the day-to-day technology needs of our growing, multi-office law firm. The ideal candidate is a hands-on problem solver who can independently troubleshoot and resolve issues, implement solutions, and proactively manage firm technology systems. The role requires someone comfortable working independently, troubleshooting issues, coordinating vendors, and managing routine technology operations without day-to-day supervision. This role requires someone comfortable supporting a professional services environment where reliability, responsiveness, and clear communication with attorneys and staff are essential.
This position will be based on-site in one of our office locations and will support the other offices (5 total) remotely. Regular travel between offices will be required, sometimes with little notice.
Day in the Life
No two days look exactly the same. One morning may involve troubleshooting a software or connectivity issue, preparing equipment and accounts for a new employee, or coordinating with an internet provider regarding service performance. Later in the day, the focus may shift to supporting conference room technology, working with vendors to service office equipment, or assisting with software licensing and user access.
Some days are proactive&mdash;maintaining technology inventory, coordinating device refresh cycles, or supporting system upgrades. Other days are responsive&mdash;helping users resolve issues, coordinating vendor support, or addressing service interruptions. The role helps keep the firm&rsquo;s technology environment functioning smoothly by connecting people, systems, and vendors.
Key Responsibilities
User Support (Multi-Office)<ul><li>
Provide day-to-day support for hardware, software, system access, and connectivity issues</li><li>
Assist users with Microsoft Office suite, litigation support applications, and cloud networks</li></ul>
Onboarding &amp; Offboarding<ul><li>
Configure equipment, user accounts, phones, and software for new employees</li><li>
Manage system access changes and equipment return during offboarding</li></ul>
Systems &amp; Vendor Management<ul><li>
Monitor system and network performance and help resolve operational issues</li><li>
Coordinate with external IT service providers on network infrastructure and system updates</li><li>
Assist with system upgrades, security best practices, and technology improvements</li></ul>
Equipment &amp; Technology Management<ul><li>
Maintain inventory of firm laptops, monitors, docks, and peripherals</li><li>
Coordinate equipment purchasing, maintenance, warranties, and refresh cycles</li></ul>
Office Technology Management<ul><li>
Manage VoIP Phone Services and Hardware</li><li>
Coordinate service for copies, printers, and conference room technology</li></ul>
Software &amp; Access Administration<ul><li>
Manage software licenses and subscriptions for Microsoft 265 and other firm applications</li><li>
Support account management and related security tools</li></ul>
Work Environment<ul><li>
Supports multiple firm offices</li><li>
Position based in one office but provided support across all locations</li><li>
Travel between offices may be required</li><li>
Occasional evening or weekend availability may be required for urgent issues or maintenance</li></ul>
Benefits:<ul><li>
Dental Insurance</li><li>
Health Insurance</li><li>
Pediatric Dental &amp; Vision Insurance</li><li>
Life Insurance</li><li>
Employee Assistance Program (EAP)</li><li>
Long Term Disability Insurance</li><li>
Flexible Benefit Spending Plan (Section 125)</li><li>
401(k) with Firm Matching</li><li>
Free Parking</li><li>
Paid Holidays</li><li>
Paid Time Off</li><li>
Discounted Legal Services</li><li>
Pet-friendly Workplace</li></ul>
Requirements:

Required<ul><li>
3+ years of experience in IT support, systems administration, or technology operations</li><li>
Experience supporting multiple users in a professional office environment</li><li>
Strong troubleshooting skills across hardware, software, and network connectivity issues</li><li>
Experience with Microsoft 365 administration and user account management</li><li>
Ability to work independently and manage competing priorities</li></ul>
Preferred<ul><li>
Experience supporting a professional services or law firm environment</li><li>
Experience working with managed IT service providers</li><li>
Familiarity with Microsoft 365, cloud applications, and VoIP systems</li><li>
Strong troubleshooting, communication, and organizational skills</li></ul></div>

IT Systems & Support Specialist (Multi-Office)

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IT Systems Support Specialist

Systems Support Specialist - Remote

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IT Systems & Support Specialist (Multi-Office)

IT Systems & Support Specialist (Multi-Office)

IT Systems & Support Specialist (Multi-Office)