systems support specialist

Stauffers of Kissel Hill

<div>Overview:
<div><b>Information Systems Support Specialist</b></div><div></div><div><div><br>
Stauffers of Kissel Hill has a career opportunity for the ideal candidate to join our IS team at the Corporate Office.</div><div></div><div><br>
This is a full time position at our Corporate Office, requiring Monday thru Friday with evening and weekends, as necessary.</div><div></div><div><br>
This individual must have a generalist perspective to Information Technology with the ability to adapt to a changing environment and have a strong troubleshooting background to join our growing team.</div><div><br>
Stauffers of Kissel Hill is a local and family owned company that values<br>
teamwork, respect, integrity, commitment, and service. We promote our team from<br>
within our own company and will teach you with on the job training and leadership classes.</div></div><div></div><div><div><b><br>
Team Member Benefits Include:</b></div><div><b>
Weekly Pay~10% Employee Discount</b></div><div><b>
Medical/Vision/Dental~Career Growth~Vacation Benefits</b></div></div>
Responsibilities:
<ul><li>Act as the first point of contact for users reporting technical issues via phone, email, chat or in person.</li><li>Diagnose problems as they occur. Perform remedial actions and refer major repairs to appropriate internal teams or external providers.</li><li>Document interactions and any changes made to hardware, software, or system configurations. Keeps current documentation up to date.</li><li>Review outstanding tickets, resolve issues, or escalate to appropriate team members or vendors as needed.</li><li>Provides technical support during physical inventory on site.</li><li>Trains users in learning procedures and resolving common technical problems that arise.</li><li>Assist IS team in the following areas:</li></ul><div><div><ul><li>
Configuring and installing new hardware on-site.</li><li>
Configure and install new software on-site or through remote access if able.</li><li>
Perform regular maintenance and service to IS hardware and software.</li><li>
Evaluate and look for trends in support and alert management if problems arise.</li><li>
Test, evaluates and recommends new equipment and software to IS Management.</li><li>
Participate with larger projects as part of the IS Team (Rollout of new software or hardware on large scale).</li><li>
Write or revise user manuals and procedures.
</li></ul></div></div>Qualifications:
<ul><li>Troubleshooting: Possess a strong background in troubleshooting for a wide variety of hardware and software.</li></ul><div><div><ul><li>
Hardware: Experience in support for Networking and Internet related issues and escalate to appropriate teams or vendors (Sonicwall, HP, Windstream, Comcast, and various other equipment and vendors). PC's &amp; Peripherals: Provide support for computer equipment and Windows Operating System and various peripherals connected to PC&rsquo;s (Printers, Scanners, Monitors, UPS&rsquo;s, and various other equipment). Phones: Provide support for Analog &amp; IP Phone Systems (Inter-Tel, Mitel, Axxess Networks, Windstream</li><li>
Software: A working knowledge to assist in support of software used by both IS and other departments (Google Workspace, Microsoft Office, Microsoft Dynamics, RORC, Epicor Eagle, and various other software).</li></ul></div></div><ul><li>Basic understanding of TCP/IP networking and diagnosis of problems with ISP like Windstream and Comcast.</li><li>Experience using and supporting Microsoft Windows OS and Microsoft Office.</li><li>Experience using Google Workspace and Chrome OS.</li><li>Experience with Epicor Eagle, Dumac viPOS, Dynamics GP is a plus.</li><li>Experience with Sonicwall and HP/Aruba networks is a plus.</li><li>Must able to lift up to 50 lbs.</li><li>Must have valid Class &quot;C&quot; PA Drivers License.</li></ul></div><div></div>

Information Systems Support Specialist

State of South Carolina

<div><div><div><h2 class="jobSectionHeader"><b>Job Responsibilities</b></h2></div>
<p></p><div><p>Trident Technical College's Boeing Project is seeking an administrative and systems support specialist for the Procurement Manager. Primary responsibilities include:</p><ul><li><br>
Coordinate project-related purchasing card activities to ensure timely payments and accurate record-keeping</li><li>Support contract intake, review, and routing to facilitate swift contract processing and approval</li><li>Maintain procurement documentation and electronic filing systems for 24-hour audit readiness</li><li>Process small purchase orders and manage project-related procurement transactions to keep project deliverables on track</li><li>Assist in administering the college&rsquo;s e-procurement system as it relates to the Boeing Project, troubleshooting user issues and supporting training needs</li><li>Coordinate procurement activities to guarantee timely, compliant, and efficient acquisition of goods and services aligned with project objectives and Boeing partnership requirements</li><li>Ensure procurement operations comply with college policies, state regulations, and Boeing project requirements</li><li>Serve as a liaison between the Procurement Office, project stakeholders, vendors, and college departments to support effective communication and project timelines</li></ul></div><p></p>
<div><h2 class="jobSectionHeader"><b>Minimum and Additional Requirements</b></h2></div><br>
<div><p><br>
This position requires a high school diploma and relevant experience in business management, public administration, or administrative services or a bachelor's degree may be substituted for the required work experience.</p></div>
<div><h2 class="jobSectionHeader"><b>Preferred Qualifications</b></h2></div><br>
<p></p><div><br>
<p>Preferred Skills:</p><ul><li>At least two (2) years of experience in procurement, purchasing, or administrative support, preferably within manufacturing and/or production.</li><li>Working knowledge of procurement procedures, contract review, and e-procurement systems.</li><li>Proficiency with Microsoft Office Suite and familiarity with electronic document management systems.</li><li>Strong organizational skills, attention to detail, and ability to prioritize multiple tasks in a fast-paced environment.</li><li>Excellent verbal and written communication skills, with experience collaborating across departments.</li><li>Ability to interpret and apply policies and procedures accurately.</li><li>Certification such as Certified Professional Public Buyer (CPPB) or similar is desirable.</li></ul></div></div></div><p></p>

Administrative and Systems Support Specialist (Procurement)

Forvis Mazars in Qatar

<div><p><b>Job Summary</b></p>
<p>The Application Support Specialist is responsible for providing Level 1 and Level 2 support for enterprise applications, ensuring system stability, performance, and compliance with Service Level Agreements (SLAs). The role involves troubleshooting, documentation, system configuration, user onboarding, cross-functional collaboration, and leading process improvement and project management initiatives. The incumbent plays a key role in maintaining operational continuity while supporting enhancements and automation across enterprise systems.</p>
<p></p>
<p><b>Role responsibilities:</b></p>
<p>&sect; L1 and L2 Support &ndash;Timely troubleshooting and problem resolution within SLA
</p><p></p><p>&sect; Creating and maintaining Requirement Document, Integration document, Impact Analysis, RCA, and Solution Document
</p><p></p><p>&sect; Creating and maintaining user manual and admin manuals
</p><p></p><p>&sect; Onboarding of New Users (Supporting Application Training)
</p><p></p><p>&sect; Working with Cross-Functional Teams
</p><p></p><p>&sect; Collaborate with business stakeholders to resolve issues, implement enhancements, and support UATs.
</p><p></p><p>&sect; Analyzes and correlates data to define problems. Identifies alternatives.
</p><p></p><p>&sect; Expert knowledge of software configuration and support, experience with relational databases and report generation.
</p><p></p><p>&sect; Oversees and reviews workflow analysis of existing systems to determine new procedures for maximizing the benefits achieved through use of the automation. System recommendations reflect utilization of workflow/process analysis.
</p><p></p><p>&sect; Coordinates and directs project staff to ensure projects/requests are completed within timetables and objectives are met as evidenced by project plan documentation in accordance with IT documentation standards.
</p><p></p><p>&sect; Research and recommend alternative actions for problem resolution
</p><p></p><p>&sect; Employ productivity aids in all aspects of assignments
</p><p></p><p>&sect; Provides project management leadership for projects as evidenced by project planning, problem resolution, change control and quality assurance activities.
</p><p></p><p>&sect; Leads process improvement, innovation and automation initiatives
</p><p></p><p>&sect; Provides project management leadership for multiple (often competing or coinciding) projects as evidenced by project planning, problem resolution, change control and quality assurance activities.
</p><p></p><p>&sect; Leads project task force meetings or work groups for multiple projects. Ensures distribution and documentation of minutes, vendor project correspondence and status reports as required.
</p><p></p><p><b>Qualifications</b></p>
<p></p>
<p>&sect; Bachelor in IT or Relevant</p>
<p>&sect; Relevance will be reviewed and confirmed by ISD in line with technical competencies of applicant.
</p><p></p><p><b>Experiences
</b></p><p></p><p>&sect; Overall 10-12 years&rsquo; experience in similar skill set
</p><p></p><p>&sect; Relevance will be reviewed and confirmed by ISD in line with technical competencies of applicant.
</p><p></p><p>&sect; Excellent communication skills (oral &amp; written) in English. Arabic is preferred.
</p><p></p><p>&sect; Excellent customer interaction attitude and behavior
</p><p></p><p>&sect; Experienced in implementing software and configuration changes across enterprise systems.
</p><p></p><p>&sect; Experienced in installation, setup, configuration, and maintenance of software and user devices.
</p><p></p><p>&sect; Experience collaborating with including Infrastructure, Security, Telecom, and Network Operations, to ensure end-to-end system stability and compliance.
</p><p></p><p>&sect; Strong experience with Web technologies and the infrastructure needed to support web applications (e.g. reverse proxies, application load balancers, CDNs, networks, Layer 7 firewalls, TLS certs, web servers, etc.)
</p><p></p><p><b>Skills</b></p>
<p>&sect; In one or more in areas, like Enterprise systems (MS Dynamics 365 SAAS (CRM), IBM Maximo Application Suite, Oracle EBS 12.2.X/Fusion, ARM), Microsoft technologies (Azure, .NET Framework, SQL Server, SharePoint), Oracle Techstack (Primavera P6, Unifier, Oracle Cloud Infrastructure (OCI), Oracle Database), OpenText techstack (Content Management, BPM, Application Monitoring Tools)</p></div>

Application Support Specialist

SITA Switzerland Sarl

<div>Overview:
<h2 class="jobSectionHeader"><b>WELCOME TO SITA</b></h2><div></div><div><br>
At SITA, we keep airports moving, airlines flying smoothly, and borders open. Our technology and communication innovations power the success of the global air travel industry.</div><div></div><div><br>
You'll find us in 95% of international airports, working closely with over 2,500 transportation and government clients. Each partnership brings unique challenges, and we thrive on delivering fresh solutions and cutting-edge tech to keep operations running like clockwork. We don't just move the world forward-we're proud to be recognized as a <b>Great Place to Work</b>&reg; by 79% of our employees and certified in most of our growing locations. Here, we feel empowered, supported, and inspired to grow.</div><div></div><div><br>
Are you ready to love your job?</div><div></div><div><br>
The adventure begins right here, with you, at SITA.</div><div></div><div><b><i><br>
ABOUT THE ROLE &amp; TEAM</i></b></div><div>
As <b>Service Operations Specialist</b> to assure SITA's competitive strength and business growth through the provision of the highest quality technical Service Operations to SITA customers. Perform all Service Operations activities according to SITA standards and procedures, maximizing customer satisfaction by the delivery of first-class support activities to provide the highest level of Service Operation availability, ensuring Systems and Products are properly configured and maintained to assist the Service Operations team to ensure service delivery quality is maintained through direct assistance in implementing and improving working processes and procedures.</div><h2 class="jobSectionHeader"><b><i>
What You&rsquo;ll Do</i></b></h2><ul><li><div><ul><li>
Provide <b>support</b> for platform-related issues, including troubleshooting and resolving complex problems.</li><li>
Monitor platform and network performance to ensure high availability and reliability.</li><li>
Configure and maintain infrastructure components: servers, storage, virtualization, and backup systems.</li><li>
Collaborate with engineering and product teams to design and implement solutions that meet business requirements.</li><li>
Perform upgrades, patches, and capacity planning for platforms and networks.</li><li>
Document configurations, processes, and procedures for compliance and future reference.</li></ul></div></li></ul><h2 class="jobSectionHeader"><b><i>
Who You Are</i></b></h2><ul><li><p><b>
Technical Requirements</b></p><ul><li><b>
Cloud:</b> Azure, AWS</li><li><b>
Virtualization:</b> VMware (VCF, VCD) &ndash; hands-on experience</li><li><b>
Storage:</b> SAN and NAS management</li><li><b>
Backup:</b> Veeam and Veritas background</li><li><b>
Networking:</b> CCNA-level knowledge</li><li><b>
Operating Systems:</b> Windows Server, Linux (Red Hat)</li></ul><div></div><p><b><br>
Qualifications</b></p><ul><li>
Bachelor&rsquo;s degree in Computer Science, Information Technology, or related field.</li><li>
Minimum 2-3 years of experience in platform and network administration with L2/L3 support.</li><li>
Strong problem-solving and analytical skills.</li><li>
Excellent communication and collaboration abilities.</li><li>
Relevant certifications: VMware, AWS/Azure, MCSE, RHSA certifications are highly recommended.</li></ul></li></ul>
Qualifications:<div></div><h2 class="jobSectionHeader"><b><br>
WHAT WE OFFER</b></h2><div></div><div><br>
We're all about diversity. We operate in 200 countries and speak 60 different languages and cultures. We're really proud of our inclusive environment. Our offices are comfortable and fun places to work, and we make sure you get to work from home too. Find out what it's like to join our team and take a step closer to your best life ever.</div><div></div><div><br>
 <b>Flex Week:</b> Work from home up to 2 days/week (depending on your team's needs)</div><div></div><ul><li><br>
<b>Flex Day:</b> Make your workday suit your life and plans.</li></ul><div></div><div><br>
 <b>Flex-Location:</b> Take up to 30 days a year to work from any location in the world.</div><div></div><div><br>
 <b>Employee Wellbeing:</b> We have got you covered with our Employee Assistance Program (EAP), for you and your dependents 24/7, 365 days/year. We also offer Champion Health - a personalized platform that supports a range of wellbeing needs.</div><div></div><div><br>
 <b>Professional Development:</b> At SITA, we believe growth fuels innovation. Our learning ecosystem offers access to world-class platforms and programs designed to help you thrive. From <b>LinkedIn Learning, Microsoft's Enterprise Skills Initiative, </b>and <b>Airport Council International </b>-available to all employees-to specialized solutions like <b>Pluralsight </b>for technology upskilling, <b>Harvard Business Publishing </b>for people leadership, <b>Stanford </b>for strategic development and many others, we align learning opportunities with your Development Plan and our business priorities. Your development journey is supported every step of the way.</div><div></div><div><br>
 <b>Competitive Benefits:</b> Competitive benefits that make sense with both your local market and employment status.</div><div></div><div><i><br>
SITA is an Equal Opportunity Employer. We value a diverse workforce. In support of our Employment Equity Program, we encourage women, aboriginal people, members of visible minorities, and/or persons with disabilities to apply and self-identify in the application process.</i></div></div><div></div>

Specialist Service Operations (VMware, Cloud and OS)

SITA

<div>
 <strong>
  Overview
  <br/>
  <br/>
 </strong>
 WELCOME TO SITA
 <br/>
 <br/>
 At SITA, we keep airports moving, airlines flying smoothly, and borders open. Our technology and communication innovations power the success of the global air travel industry.
 <br/>
 <br/>
 You'll find us in 95% of international airports, working closely with over 2,500 transportation and government clients. Each partnership brings unique challenges, and we thrive on delivering fresh solutions and cutting-edge tech to keep operations running like clockwork. We don't just move the world forward-we're proud to be recognized as a
 <strong>
  Great Place to Work
 </strong>
 &reg; by 79% of our employees and certified in most of our growing locations. Here, we feel empowered, supported, and inspired to grow.
 <br/>
 <br/>
 Are you ready to love your job?
 <br/>
 <br/>
 The adventure begins right here, with you, at SITA.
 <br/>
 <br/>
 <strong>
  About The Role &amp; Team
  <br/>
  <br/>
 </strong>
 As
 <strong>
  Service Operations Specialist
 </strong>
 to assure SITA's competitive strength and business growth through the provision of the highest quality technical Service Operations to SITA customers. Perform all Service Operations activities according to SITA standards and procedures, maximizing customer satisfaction by the delivery of first-class support activities to provide the highest level of Service Operation availability, ensuring Systems and Products are properly configured and maintained to assist the Service Operations team to ensure service delivery quality is maintained through direct assistance in implementing and improving working processes and procedures.
 <br/>
 <br/>
 <em>
  <strong>
   What You&rsquo;ll Do
   <br/>
   <br/>
  </strong>
 </em>
 <ul>
  <li>
   Provide Service Operations support to internal and external customers in line with customer contracts and Service Level Agreements (SLAs).
  </li>
  <li>
   Ensure the correct functioning and maintenance of all internal and external systems and products supported by Service Operations.
  </li>
  <li>
   Act as the customer Single Point of Contact (SPOC) when required, coordinating with customer resolver groups and the Service Desk to ensure timely resolution within SLA.
  </li>
  <li>
   Manage incidents and problems to the highest standards, coordinating with appropriate resolver groups for resolution.
  </li>
  <li>
   Ensure the shortest possible restoration times by initiating timely escalations to specialized resolver groups (internal and external) as per SLA requirements.
  </li>
  <li>
   Manage faulty equipment replacement using available spares and ensure timely replenishment according to sparing policies.
  </li>
  <li>
   Guide and support the Service Operations team to maintain the highest standards in incident and problem management.
  </li>
  <li>
   Proactively detect service and infrastructure issues, conduct diagnostics, and take ownership of service requests until full resolution.
  </li>
  <li>
   Adhere to installation guidelines and industry best practices to ensure quality service delivery.
  </li>
  <li>
   Use appropriate tools and equipment to perform installations, interventions, and repairs according to Service Operations and Delivery guidelines.
  </li>
  <li>
   Report and escalate issues that cannot be resolved at the current level.
  </li>
  <li>
   Perform preventive and proactive maintenance of equipment, systems, and services according to agreed schedules.
  </li>
  <li>
   Execute Change Management activities, including configuration, design, and implementation of supported products and systems.
  </li>
  <li>
   Manage local suppliers supporting Service Operations centers and report on service performance to management.
  </li>
  <li>
   Analyze, define, document, and test system and application enhancements.
  </li>
  <li>
   Provide onsite support during service cutovers when required.
  </li>
  <li>
   Continuously document lessons learned, known errors, and operational knowledge to improve services.
  </li>
  <li>
   Be available for escalations and on-call standby support when required.
  </li>
  <li>
   Perform assigned tasks on a 24/7 shift basis when required.
   <br/>
   <br/>
  </li>
 </ul>
 <em>
  <strong>
   Who You Are
   <br/>
   <br/>
  </strong>
 </em>
 <strong>
  Experience
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Minimum 2&ndash;3 years of experience in network and/or application/system support.
  </li>
  <li>
   Experience working directly with external customers and delivering services within SLAs.
  </li>
  <li>
   Minimum 2&ndash;3 years of experience in ACM domain (where applicable).
  </li>
  <li>
   Experience in the Airport/Airline industry is preferred.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Technical Knowledge
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Knowledge of network protocols and services.
  </li>
  <li>
   Understanding of systems and applications support.
  </li>
  <li>
   Knowledge of ITIL principles and IT/network components.
  </li>
  <li>
   Installation and configuration of end-user applications and software.
  </li>
  <li>
   Installation, configuration, and maintenance of operating systems (Microsoft, Linux, Unix).
  </li>
  <li>
   Ability to troubleshoot LAN topologies (TCP/IP, IPX/SPX, NetBIOS) using tools such as PING and TRACEROUTE.
  </li>
  <li>
   Ability to configure Cisco LAN switches and routers (IP assignment, interface configuration, shutdown commands).
  </li>
  <li>
   Knowledge and ability to install and repair:
  </li>
  <ul>
   <li>
    Desktop PCs
   </li>
   <li>
    Office printers
   </li>
   <li>
    ATI printers
   </li>
   <li>
    Switches, routers, hubs
   </li>
   <li>
    IP phones
   </li>
   <li>
    Servers
   </li>
   <li>
    WAN connectivity equipment (modems, ISDN)
   </li>
   <li>
    Cabling (component level)
   </li>
  </ul>
  <li>
   Intermediate to advanced knowledge in:
  </li>
  <ul>
   <li>
    Airport services
   </li>
   <li>
    Desktop services
   </li>
   <li>
    Network services
   </li>
   <li>
    Customer-specific services and solutions
    <br/>
   </li>
  </ul>
 </ul>
 <strong>
  Competencies
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Strong customer service mindset with proactive ownership of issues until resolution.
  </li>
  <li>
   Ability to analyze complex problems, draw conclusions, and implement solutions.
  </li>
  <li>
   Demonstrated maturity in handling demanding customers and complex situations.
  </li>
  <li>
   Ability to build strong relationships with peers, management, and clients.
  </li>
  <li>
   Ability to organize team activities and take ownership of issues.
  </li>
  <li>
   Team-oriented with ability to work in rotating shifts.
  </li>
  <li>
   Motivated, reliable, and adaptable in a 24/7 operational environment.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Qualifications
  <br/>
  <br/>
 </strong>
 WHAT WE OFFER
 <br/>
 <br/>
 We're all about diversity. We operate in 200 countries and speak 60 different languages and cultures. We're really proud of our inclusive environment. Our offices are comfortable and fun places to work, and we make sure you get to work from home too. Find out what it's like to join our team and take a step closer to your best life ever.
 <br/>
 <br/>
 🏡
 <strong>
  Flex Week:
 </strong>
 Work from home up to 2 days/week (depending on your team's needs)
 <br/>
 <br/>
 ⏰
 <strong>
  Flex Day:
 </strong>
 Make your workday suit your life and plans.
 <br/>
 <br/>
 🌎
 <strong>
  Flex-Location:
 </strong>
 Take up to 30 days a year to work from any location in the world.
 <br/>
 <br/>
 🌿
 <strong>
  Employee Wellbeing:
 </strong>
 We have got you covered with our Employee Assistance Program (EAP), for you and your dependents 24/7, 365 days/year. We also offer Champion Health - a personalized platform that supports a range of wellbeing needs.
 <br/>
 <br/>
 🚀
 <strong>
  Professional Development:
 </strong>
 At SITA, we believe growth fuels innovation. Our learning ecosystem offers access to world-class platforms and programs designed to help you thrive. From
 <strong>
  LinkedIn Learning, Microsoft's Enterprise Skills Initiative,
 </strong>
 and
 <strong>
  Airport Council International
 </strong>
 -available to all employees-to specialized solutions like
 <strong>
  Pluralsight
 </strong>
 for technology upskilling,
 <strong>
  Harvard Business Publishing
 </strong>
 for people leadership,
 <strong>
  Stanford
 </strong>
 for strategic development and many others, we align learning opportunities with your Development Plan and our business priorities. Your development journey is supported every step of the way.
 <br/>
 <br/>
 🙌
 <strong>
  Competitive Benefits:
 </strong>
 Competitive benefits that make sense with both your local market and employment status.
 <br/>
 <br/>
 <em>
  SITA is an Equal Opportunity Employer. We value a diverse workforce. In support of our Employment Equity Program, we encourage women, aboriginal people, members of visible minorities, and/or persons with disabilities to apply and self-identify in the application process.
 </em>
</div>


Specialist Service Operations

Ashley Furniture Industries

<div><b>Global Tech Services - Tech III</b><br>
<br>
<b>Department:</b> Global Tech Services (GTS)<br>
<b>Location:</b> Covington LA
<br>
<b>Reports To:</b> GTS Manager / GTS Senior Manager<br>
<b>Employment Type:</b> Full-Time<br>
<br>
<b>About Ashley Furniture</b><br>
<br>
Ashley Furniture is a leading global furniture manufacturer and retailer committed to delivering quality home furnishings and exceptional value to our customers. As we continue to grow and evolve, we're investing in enterprise technology initiatives that support our manufacturing, distribution, retail, and back-office operations worldwide.<br>
<br>
<b>Job Summary</b><br>
<br>
The <b>Global Tech Services - Tech III</b> independently manages and supports all systems that enable Manufacturing, Distribution, Supply Chain, Retail, Back Office, and other business units to operate effectively, while supporting and advising junior team members.<br>
<br>
This role provides advanced troubleshooting of Microsoft Windows, Apple, and Linux workstations and laptops, iOS and Android mobile devices, barcode scanners and printers, wired and wireless networks, and other operational hardware and software. In addition to these technical skill sets, this role has a technical understanding of Networking, Wireless Systems, UPS, Data Center operations, and IoT.<br>
<br>
<b>Key Responsibilities</b><br>
<br>
<b>IT Support &amp; Troubleshooting</b><br>
<ul><li>Work within IT ticketing system to address and track IT hardware and software issues</li>
<li>Troubleshoot user technical issues with desktops, laptops, and tablets across various teams and environments</li>
<li>Provide advanced troubleshooting for Microsoft Windows, Apple, and Linux platforms</li>
<li>Support iOS and Android mobile devices</li>
<li>Troubleshoot barcode scanners and operational hardware</li>
<li>Install, troubleshoot, and repair laser, thermal, check, and badge printers</li>
<li>Install, configure, and troubleshoot public and proprietary software</li>
<li>Image and support Apple-related hardware and software</li><br>
</ul><br>
<br>
<b>Infrastructure &amp; Networking</b><br>
<ul><li>Run, terminate, test, and troubleshoot ethernet, fiber optic, and coaxial cabling</li>
<li>Utilize ladders and lifts to reach network cabling and equipment for installs and troubleshooting</li>
<li>Support networking, wireless systems, UPS, data center operations, and IoT devices</li><br>
</ul><br>
<br>
<b>Device &amp; Asset Management</b><br>
<ul><li>Image desktops, laptops, and tablets</li>
<li>Monitor and track IT assets, inventory, and warranty periods of machines</li>
<li>Manage lifecycle of IT equipment and hardware</li><br>
</ul><br>
<br>
<b>Vendor &amp; Escalation Management</b><br>
<ul><li>Act as liaison for vendors working on IT systems, providing direction and assistance as needed</li>
<li>Follow escalation procedures to ensure advanced tickets are addressed efficiently</li>
<li>Receive tickets from GTS I/GTS II technicians and address or escalate further</li><br>
</ul><br>
<br>
<b>Project Leadership &amp; Documentation</b><br>
<ul><li>Take point on projects as directed by GTS Manager/GTS Senior Manager</li>
<li>Create reports that add value to the team within ticket system</li>
<li>Create knowledge base (KB) articles that provide direction as new issues are resolved</li>
<li>Demonstrate ITIL standards and practices</li><br>
</ul><br>
<br>
<b>Team Development &amp; Collaboration</b><br>
<ul><li>Mentor GTS I/GTS II technicians to encourage growth personally and professionally</li>
<li>Support and advise junior team members on technical issues and best practices</li>
<li>Cordially and professionally interact with customers, vendors, superiors, peers, and others</li><br>
</ul><br>
<br>
<b>Core Values</b><br>
<ul><li>Demonstrate the Company's Core and Growth Values in the performance of all job functions</li><br>
</ul><br>
<br>
<b>Qualifications</b><br>
<br>
<b>Education</b><br>
<ul><li>Associate degree in Computer Science, Information Technology, or related field preferred</li>
<li>Equivalent combination of education and technical certifications may be considered</li><br>
</ul><br>
<br>
<b>Experience</b><br>
<ul><li>5+ years of experience in IT support, desktop support, or technical troubleshooting</li>
<li>Experience supporting manufacturing, distribution, or retail environments preferred</li>
<li>Demonstrated experience mentoring or training junior technical staff</li><br>
</ul><br>
<br>
<b>Required Technical Skills</b><br>
<br>
<b>Operating Systems:</b><br>
<ul><li>Advanced troubleshooting: Microsoft Windows, Apple macOS, Linux</li>
<li>Mobile platforms: iOS, Android</li>
</ul><br>
<b>Hardware Support:</b><br>
<ul><li>Desktop, laptop, and tablet imaging and troubleshooting</li>
<li>Barcode scanners and operational hardware</li>
<li>Printer systems: Laser, thermal, check, badge printers</li>
<li>Network equipment installation and troubleshooting</li>
</ul><br>
<b>Networking &amp; Infrastructure:</b><br>
<ul><li>Ethernet, fiber optic, and coaxial cabling (run, terminate, test, troubleshoot)</li>
<li>Wired and wireless network troubleshooting</li>
<li>UPS systems</li>
<li>Data center operations</li>
<li>IoT device support</li>
</ul><br>
<b>Systems &amp; Tools:</b><br>
<ul><li>IT ticketing systems</li>
<li>ITIL standards and practices</li>
<li>Asset and inventory management systems</li>
<li>Knowledge base and documentation tools</li><br>
</ul><br>
<br>
<b>Certifications Preferred</b><br>
<ul><li>CompTIA A+</li>
<li>CompTIA Network+</li>
<li>ITIL Foundation</li>
<li>Microsoft 365 Certified: Endpoint Administrator Associate</li>
<li>Apple Certified Support Professional (ACSP)</li><br>
</ul><br>
<br>
<b>Skills &amp; Competencies</b><br>
<ul><li>Strong problem-solving and analytical skills</li>
<li>Excellent communication and customer service abilities</li>
<li>Ability to mentor and develop junior team members</li>
<li>Project management and organizational skills</li>
<li>Ability to work independently and prioritize multiple tasks</li>
<li>Physical ability to utilize ladders and lifts for equipment access</li>
<li>Professional and cordial interaction with all stakeholders</li><br>
</ul><br>
<br>
<b>Core Competencies Aligned to Ashley Values</b><br>
<br>
Successful team members at Ashley consistently demonstrate:<br>
<ul><li><b>Integrity &amp; Transparency</b> - Forthright, honest communication and ethical decision-making</li>
<li><b>Execution Discipline</b> - Relentless follow-through and attention to detail</li>
<li><b>Hands-On Ownership</b> - Willingness to &quot;get dirty,&quot; inspect work, and solve real problems</li>
<li><b>Leadership at Every Level</b> - Ability to lead initiatives and influence outcomes regardless of title</li>
<li><b>Customer &amp; Business Mindset</b> - Focus on delivering what is promised and driving measurable impact</li>
<li><b>Boundaryless Collaboration</b> - Works for the greater good of the enterprise, not functional silos</li>
<li><b>Continuous Improvement</b> - Learns the business deeply and improves how work gets done</li><br>
</ul><br>
<br>
<b>Physical Requirements</b><br>
<ul><li>Ability to lift and move equipment up to 50 pounds</li>
<li>Ability to utilize ladders and lifts to reach network cabling and equipment</li>
<li>Ability to work in various environments including offices, manufacturing floors, warehouses, and data centers</li>
<li>Occasional travel to other Ashley locations as needed</li><br>
</ul><br>
<br>
<b>What We Offer</b><br>
<ul><li>Competitive compensation package</li>
<li>Comprehensive benefits including health, dental, and vision insurance</li>
<li>401(k) with company match</li>
<li>Professional development and certification opportunities</li>
<li>Collaborative and innovative work environment</li>
<li>Opportunity to support technology operations at a leading global brand</li><br>
</ul><br>
<br>
<b>Equal Employment Opportunity Statement</b><br>
<br>
Ashley Furniture is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All employment decisions are based on qualifications, merit, and business needs without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.</div>

Global Services Tech III

Daztech Private Limited

<p><b>Job Description:</b></p><ul><li>Oracle storage and systems support</li><li>Oracle Linux / Solaris / Unix Support to customers</li><li>Virtualization (KVM)</li><li>Able to demonstrate high initiative and ownership of issues</li><li>Able to work at a fast pace and achieve pre-determined billable utilization goals</li><li>Able to work at a high level independently, utilizing other resources with good judgment</li><li>Responsible supporting infrastructure technology implementations in Technology Support Services</li><li>Good written, verbal and interpersonal skills</li><li>Provide subject matter expertise, advice and consultancy for assigned technology and infrastructure systems</li><li>Installing and configuring hardware and different software products as per project requirement</li><li>Troubleshoot and resolve issues when contacted by clients by providing both on-site and remote support</li><li>Managing assigned projects and program components to deliver services in accordance with established objectives.</li><li>Complete time logs in helpdesk after completing tasks to ensure accurate and timely time tracking, project management and record.</li></ul><p><b>Required Qualifications:</b></p><ul><li>Minimum 1-3 years of experience.</li><li>Virtualization (KVM/ VMware)</li><li>Hands on experience for Oracle systems and storages</li><li>BS &ndash; computer science or equivalent</li><li>Linux administration</li></ul><p>Job Type: Full-time</p><p>Application Question(s):</p><ul><li>How much total experience you have?</li><li>Your Current Salary?</li><li>Your Expected Salary?</li><li>Do you have to serve notice period?</li><li>Are you the resident of Islamabad?</li></ul><p>Work Location: In person</p>

Customer Support Engineer

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