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team leader/subject matter expert - contact center

team leader

Iconic Marketing Management LLC

ICONIC MARKETING MANAGEMENT is a leading company with a strong presence in the banking sector. We are currently seeking motivated and dynamic Team Leaders and Relationship Officers to join our team for selling banking products (Credit Cards and Personal Loans) for reputed banks in the UAE.Experience RequirementsMinimum 1 year banking experience (UAE or home country)Freshers can apply if on Own Visa or Spouse Visa/ Visit &amp; Employment Visa (must have at least 1 year banking experience)Candidates with more than 2 years banking experience must provide bank statements showing commission earnings1. Team Leader (Urgent Hiring &ndash; With 10 Staff) - Abu DhabiSalary: AED 6,000 to AED 8,000Incentives: Attractive monthly incentivesPosition: Team Leader &ndash; Credit Card &amp; Loan SalesExperience: Minimum 2 years in a similar banking sales role in the UAEResponsibilities:Lead and manage a team of 10 sales executives to meet credit card and personal loan targets.Monitor performance, provide coaching, and conduct regular team training.Drive sales strategies, ensure regulatory compliance, and report to management.Handle escalated customer queries and support staff in achieving goals.Requirements:2+ years of experience as a Team Leader in banking sales (Credit Cards &amp; Loans) in UAE.Strong leadership, coaching, and reporting skills.Excellent communication and customer service abilities.2. Relationship Officer - Abu DhabiSalary: AED 3,000 to AED 5,000Incentives: High earning potentialPosition: Relationship Officer &ndash; Credit Cards &amp; LoansLocation: UAEExperience: 1+ year in banking (Credit Cards &amp; Loans)Job Description:Manage and grow customer relationships, promoting credit card and loan products.Achieve individual sales targets while ensuring excellent customer service.Assist clients with product inquiries and application processes.Maintain accurate records and follow banking policies.Requirements:1+ year experience in banking sales (Credit Cards &amp; Loans) in UAE or home country.Candidates with own visa, spouse visa, visit, or employment visa are welcome to apply.Strong communication, sales, and customer service skills.Eligible candidates can apply via WhatsApp: 0557641484 or Email:abdul.malik@iconicuae.aeJob Type: Full-timePay: AED6,000.00 - AED8,000.00 per month

Team Leader

Pure Home Real Estate

Overview Pure Home Real Estate had been established in 2011 with the focus at the real estate industry in the emirate of Abu Dhabi, the capital of the United Arab Emirates. The business model that has been adapted is to work with high profile local and international development firms on our and their projects, focus on serving the growing demand in the city to deliver high quality and professionally real estate services and building strategic partnerships with real estate leaders. The team working for Pure Home Real Estate is highly qualified and fully trained group of professionals that possess the principles and the core values to shape the framework for our company and to reach the ultimate business goals. Exceptional expertise coupled with extensive industry knowledge is a reason that makes Pure Home Real Estate the ideal choice to fulfill your needs. The Role Key Responsibilities:<ul><li>Lead and manage a team of real estate agents, providing mentorship, coaching and performance evaluations.</li><li>Drive sales growth by setting and monitoring individual and team goals, KPIs, and sales targets.</li><li>Recruit, onboard and train new agents to ensure team strength and cohesion.</li><li>Support agents in client meetings, negotiations, listings, and closings as needed.</li><li>Monitor market trends and advise the team on pricing strategies and client approach.</li><li>Conduct regular team meetings to share updates, review performance, and reinforce company values and goals.</li><li>Collaborate with the marketing department to develop promotional campaigns and brand visibility.</li><li>Ensure compliance with real estate laws, regulations, and ethical standards.</li><li>Foster a positive and high-performance culture focused on collaboration and client success.</li></ul> Ideal Profile <ul><li>Visa: Own Visa Only</li><li>Holder of UAE Driving license + CAR</li><li>Proven experience as a successful real estate agent and in a leadership or team management role.</li><li>Strong leadership, motivational, and interpersonal skills.</li><li>Solid understanding of the real estate industry, market dynamics, and sales strategies.</li><li>Excellent negotiation, organizational and communication abilities.</li><li>Goal oriented mindset with a passion for coaching and team success.</li></ul> What's on Offer? <ul><li>Competitive bonus structure</li><li>Leadership and performance based incentives</li><li>Ongoing training and career development opportunities</li><li>Administrative and marketing support</li><li>Collaborative and supportive team environment</li></ul><img src="https://www.jobg8.com/Tracking.aspx?XYhBVONonz6PO4UlyfO0Dxc8nGcNLPACh" width="0" height="0" />

Terracotta medical services

Join Terracotta &ndash; Driving Business Growth in Corporate Services :Terracotta is a leading outsourcing company in the UAE, offering manpower, visa outsourcing, EOR/PEO, business setup, PRO services, and more across the region. At Terracotta, your voice counts, your ideas matter, and your success is celebrated.Position: Team Leader - AdministrationReporting to: Operations ManagerDepartment: OperationsLocation: Abu DhabiPurpose of the Role:The Team Leader &ndash; Administration oversees Admin team and coordinates all administrative activities related to PRO and EOR services. This role ensures effective documentation, audit compliance, process implementation, and interdepartmental coordination to maintain operational excellence. The position acts as a primary escalation point representing Admin Team under Operations Department.Key Responsibilities:Administration &amp; Audit<ul><li>Oversee the administration and periodic audit of:</li><li>EOR (Employer of Record) Services</li><li>PRO (Public Relations Officer) Services</li><li>Supplier Management processes</li></ul>Supervision of Log Management, Document Archiving, and Audit<ul><li>Ensure maintenance and accuracy of:</li><li>Project Log</li><li>Service Contract Log</li><li>Job Card Log</li><li>Employee Log</li></ul>GulfHR Management<ul><li>Manage GulfHR platform updates and ensure data integrity.</li></ul>Templates Management<ul><li>Develop, update, and maintain document templates for operational use.</li></ul>Validations<ul><li>Conduct validation checks for:</li><li>Job Cards</li><li>Sales Orders</li></ul>Reporting<ul><li>Prepare and deliver:</li><li>Weekly and monthly reports as required by Management</li></ul>TCA Administration<ul><li>Oversee:</li><li>ADNOC Registration &amp; Contracts</li><li>Client document filing</li><li>Serve as client point of contact for relevant services</li></ul>General Administrative Tasks<ul><li>Perform:</li><li>Service Contract&ndash;Sales Order&ndash;Tax Invoice Reconciliation</li><li>Insurance renewals coordination</li><li>PRO clients&rsquo; expiry alerts to KAM</li><li>Follow-ups with stakeholders to ensure task completion</li><li>Review and implementation of current and new processes</li><li>Car rental arrangements for staff</li></ul>Focal Point for Issue Resolution<ul><li>Act as the primary contact to resolve issues related to:</li><li>Invoicing</li><li>Supplier Payments</li><li>Payroll</li><li>Job Cards</li><li>Accounts Receivable</li></ul>Cross functional support<ul><li>Take up additional tasks or responsibilities as and when required to meet business needs.</li></ul>Skills &amp; Competencies:<ul><li>Strong leadership and team supervision skills</li><li>Excellent organizational and multitasking abilities</li><li>Proficiency in HR systems</li><li>Strong reporting and analytical skills</li><li>High attention to detail and accuracy</li><li>Effective communication and problem-solving skills</li></ul>Qualifications &amp; Experience:<ul><li>Bachelor&rsquo;s degree in Business Administration, Management, or related field</li><li>5+ years of experience in Administration within PRO, EOR, or related services</li><li>Prior experience in managing cross-functional teams is preferred</li><li>Solid understanding of UAE regulations and administrative processes</li><li>Preference for candidates with UAE Driving license</li><li>Team management experience</li></ul>Preference: Immediately available candidates (notice period negotiable within 10&ndash;15 days)Job Type: Full-timePay: From AED6,000.00 per monthApplication Question(s):<ul><li>Have you managed a team before ?</li><li>We are looking for immediate joiners . what is your notice period ?</li><li>What is your salary Expectation ?</li></ul>Experience:<ul><li> PRO/EOR services?: 3 years (Required)</li><li>administration : 6 years (Required)</li><li>Human Resources : 5 years (Required)</li></ul>Language:<ul><li>English (Required)</li></ul>License/Certification:<ul><li>Driving license (Required)</li></ul>

Team Leader Administration

Wasael Property Management

<div>
 Role Purpose
 
 
 Lead and supervise maintenance teams to deliver high-quality technical services, ensure safety compliance, and maintain client satisfaction across assigned sites.
 
 
 Key Responsibilities
 
 
 <ul>
 <li>
 Plan, assign, and oversee preventive and corrective maintenance tasks.
 </li>
 <li>
 Supervise and train technicians to improve performance and service quality.
 </li>
 <li>
 Enforce health and safety standards at all times.
 </li>
 <li>
 Report technical issues and support corrective actions.
 </li>
 <li>
 Manage client relationships and ensure service requests are met.
 </li>
 <li>
 Maintain accurate records of maintenance activities.
 </li>
 <li>
 Monitor third-party contractors to ensure compliance with standards.
 </li>
 <li>
 Control petty cash for urgent spare parts (up to AED 2,000).
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 <ul>
 <li>
 Diploma in Engineering or Certification in HVAC/Plumbing/Electrical (preferred).
 </li>
 <li>
 Valid UAE Driver&rsquo;s License.
 </li>
 <li>
 8+ years&rsquo; maintenance experience, including 4+ years in a supervisory role.
 
 
 </li>
 </ul>
 Skills &amp; Competencies
 
 
 <ul>
 <li>
 Strong leadership and team management.
 </li>
 <li>
 Problem-solving and decision-making ability.
 </li>
 <li>
 Knowledge of building systems and HSE standards.
 </li>
 <li>
 Client-focused, proactive, and organized.
 </li>
 <li>
 Excellent communication and interpersonal skills.
 
 
 </li>
 </ul>
 KPIs Qualifications Skills &amp; Competencies KPIs
 
 
 <ul>
 <li>
 Client satisfaction on managed sites.
 </li>
 <li>
 On-time completion of maintenance schedules.
 </li>
 <li>
 Accurate and updated preventive/corrective records.
 </li>
 <li>
 Improved team performance and efficiency. Job Description: Maintenance Team Leader Company: Sinyar Property Management LLC Reports to: Facilities Supervisor Location: UAE Project Sites Role Purpose Lead and supervise maintenance teams to deliver high-quality technical services, ensure safety compliance, and maintain client satisfaction across assigned sites. Key Responsibilities
 </li>
 <ul>
 <li>
 Plan, assign, and oversee preventive and corrective maintenance tasks.
 </li>
 <li>
 Supervise and train technicians to improve performance and service quality.
 </li>
 <li>
 Enforce health and safety standards at all times.
 </li>
 <li>
 Report technical issues and support corrective actions.
 </li>
 <li>
 Manage client relationships and ensure service requests are met.
 </li>
 <li>
 Maintain accurate records of maintenance activities.
 </li>
 <li>
 Monitor third-party contractors to ensure compliance with standards.
 </li>
 <li>
 Control petty cash for urgent spare parts (up to AED 2,000).
 </li>
 <li>
 Diploma in Engineering or Certification in HVAC/Plumbing/Electrical (preferred).
 </li>
 <li>
 Valid UAE Driver&rsquo;s License.
 </li>
 <li>
 8+ years&rsquo; maintenance experience, including 4+ years in a supervisory role.
 </li>
 <li>
 Strong leadership and team management.
 </li>
 <li>
 Problem-solving and decision-making ability.
 </li>
 <li>
 Knowledge of building systems and HSE standards.
 </li>
 <li>
 Client-focused, proactive, and organized.
 </li>
 <li>
 Excellent communication and interpersonal skills.
 </li>
 <li>
 Client satisfaction on managed sites.
 </li>
 <li>
 On-time completion of maintenance schedules.
 </li>
 <li>
 Accurate and updated preventive/corrective records.
 </li>
 <li>
 Improved team performance and efficiency.
 </li>
 </ul>
 </ul>
</div>

Maintenance Team Leader

Al Nakheel Hygienic Paper Manufacturing

1. Role Purpose:Responsible for a wide range of warehouse operations including loading, unloading, sorting, staging, and transporting goods into and out of the factory or branch&mdash;both physically and through system transactions. This role requires strict adherence to safety and quality procedures to ensure smooth logistics operations and inventory control.2. Key Accountabilities:<ul><li>Receiving Goods: Physically and systematically receive finished goods from production or factory accounts. Arrange inventory in the designated storage area based on category and priority.</li><li>Unloading: Lead and assist helpers in vehicle unloading. Ensure items are properly zoned and segregated as per SOPs.</li><li>Loading: Coordinate with Distribution and Store Officers to ensure correct and safe loading of goods into containers, trailers, or delivery vehicles. Submit loading/unloading reports to relevant officers.</li><li>Issuing Materials: Receive and review work orders or invoices; prepare batches for issuance, ensuring they align with approved requirements.</li><li>Damaged Goods Handling: Immediately report any damaged finished or raw material goods and assist in executing corrective actions.</li><li>Stock Counting: Participate in scheduled and ad hoc stock counts. Report discrepancies to the supervisor for reconciliation.</li><li>Reporting: Complete daily checklists and submit reports to enable effective monitoring of warehouse tasks and performance.</li><li>Equipment Maintenance: Ensure all material handling tools and equipment (e.g., reach trucks, trolleys, pallets, cages) are in proper working condition. Maintain logs of equipment use and maintenance.</li><li>Training: Train helpers on correct goods handling procedures and equipment usage to promote safe and efficient operations.</li><li>Workplace Safety: Maintain cleanliness and safety in all working areas to ensure a healthy work environment for all team members.</li></ul>3. Quality Responsibilities:<ul><li>Adhere to IMS policies and procedures.</li><li>Meet and maintain all quality expectations and standards.</li><li>Complete in-process quality checks using the IMS system to ensure product excellence.</li><li>Consistently apply CIL (Cleaning, Inspection, Lubrication), CL (Centerlining), DH (Defect Handling), and PM (Preventive Maintenance) practices.</li><li>Promptly raise quality alerts related to processes or equipment within the quality system.</li></ul>4. Occupational Health, Safety &amp; Environment (HSE):<ul><li>Comply fully with the organization&rsquo;s HSE policies and procedures, including wearing required PPE.</li><li>Take accountability for your own health and safety, as well as that of others in the workplace.</li><li>Immediately report unsafe behaviors, conditions, near-misses, or incidents, and take initial corrective actions where applicable.</li></ul>5. Communication &amp; Key Stakeholders:<ul><li>Internal:</li><li>Production &amp; Manufacturing Teams</li><li>Security Team</li><li>Distribution Team</li><li>Safety &amp; Quality Team</li></ul>6. Skills &amp; Competencies:Core Competencies:<ul><li>Physical Fitness</li><li>Reliability &amp; Dependability</li><li>Flexibility to work overtime or shift schedules</li><li>Interpersonal Skills</li><li>Teamwork</li><li>Punctuality &amp; Attendance</li><li>Adaptability to change</li><li>Quality Awareness</li><li>Effective Communication</li></ul>Technical Skills:<ul><li>Material Handling Techniques</li><li>Basic knowledge of WMS (Warehouse Management Systems)</li><li>MS Office proficiency</li><li>Health &amp; Safety Awareness</li></ul>Job Types: Full-time, TemporaryPay: Up to AED1.00 per monthApplication Question(s):<ul><li>What is your notice period? </li><li>What is your salary expectations?</li></ul>

Team Leader - Warehouse

Concentrix

<div>
 
 Essential Functions / Core Responsibilities
 
 
 
 
 Manage the daily operations and admin as assigned but not limited to
 
 
 
 <ul>
 <li>
 Effectively managing Emails, paperwork, leave requests, planning, scheduling meetings, taking minutes, monitoring performance, reporting and many other organizational tasks.
 </li>
 <li>
 Actively involved on client calls and ensuring that updates are timely communicated to the team.
 </li>
 <li>
 Working with colleagues to effectively run the Contact Centre operation.
 </li>
 <li>
 Interviewing and hiring of appropriate candidates, as needed.
 </li>
 <li>
 Preparing reports and analyze data to self-understand and assist in management decisions.
 
 
 </li>
 </ul>
 
 Lead and motivate the team
 
 
 
 <ul>
 <li>
 Providing supervision and motivation of staff to foster competitive performance.
 </li>
 <li>
 Ensuring efficient and productive handling of inbound call volumes.
 </li>
 <li>
 Ensuring that staff has the necessary information, knowledge, and training to efficiently perform all job responsibilities.
 </li>
 <li>
 Maintaining knowledge of all programs/projects the inbound unit supports.
 </li>
 <li>
 Assisting staff with questions pertaining to the products and services offered by the client.
 </li>
 <li>
 Receiving and responding promptly and accurately to all customer inquiries and complaints via telephone that have escalated to the supervisory level.
 </li>
 <li>
 Institute creative &amp; innovative Rewards &amp; Recognition activities for enhancing team performance and motivation.
 </li>
 <li>
 Fostering career advancement of the team members within the project or lateral movement.
 
 
 </li>
 </ul>
 
 Manage performance
 
 
 
 <ul>
 <li>
 Ensuring that all key metrics of performance as per the Client SLA are met and exceeded through regular call monitoring, observed listening, live chat for query handling and on call assistance.
 </li>
 <li>
 Set objectives and clearly communicate goals and targets that needs to be met every month.
 </li>
 <li>
 Providing ongoing guidance, training, coaching, mentoring and motivation to staff to ensure exceptional performance and maximum utilization of resources.
 </li>
 <li>
 Monitoring and assessing staff performance and administer feedback daily, monthly and yearly.
 </li>
 <li>
 Monitoring, reviewing and providing regular feedback to staff on the quality and quantity of work produced.
 </li>
 <li>
 Assessing staff capabilities and identifying appropriate development and training opportunities.
 </li>
 <li>
 Setting the appropriate expectations of conduct and professionalism through example.
 </li>
 <li>
 Managing people metrics within the team eg. attrition, absenteeism, schedule adherence etc.
 </li>
 <li>
 Working with other supervisors and management team members to support advisors and maximize customer satisfaction.
 
 
 </li>
 </ul>
 
 Client Management
 
 
 
 <ul>
 <li>
 Effectively managing and strengthening relationship with the Client representative/s.
 
 
 </li>
 </ul>
 
 CANDIDATE PROFILE
 
 
 
 Firstly, you are a people person and a reliable teammate. You are adaptable and a clear communicator, able to tailor your approach dependent on each individual team member. You have a passion for customer service and getting it right for our client/s.
 
 
 <ul>
 <li>
 You have 1+ years of experience in Customer Service in exceeding metrics and leading individuals to success within a BPO setting.
 </li>
 <li>
 A bilingual English (B2+ level) and native Arabic speaker.
 </li>
 <li>
 Strong communication and interpersonal skills.
 </li>
 <li>
 Graduate preferred in any stream and above. A combination of education and experience may be substituted and/or considered in lieu of the bachelor&rsquo;s degree.
 </li>
 <li>
 You infuse joy and humor wherever possible, making work genuinely fun for yourself and those around you.
 </li>
 <li>
 Analytical, efficient and thorough.
 </li>
 <li>
 Proficiency with technology, especially computers, software applications, and phone systems.
 
 
 </li>
 </ul>
 
 Disclaimer
 
 
 
 The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title.
 
 
 Concentrix is an equal opportunity employer. Concentrix evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability status or any other legally protected characteristic.
</div>

Team Leader/Subject Matter Expert - Contact Center

<div>ESSENTIAL FUNCTIONS / CORE RESPONSIBILITIES
Manage the daily operations and admin as assigned but not limited to<ul>
<li>Effectively managing Emails, paperwork, leave requests, planning, scheduling meetings, taking minutes, monitoring performance, reporting and many other organizational tasks.</li>
<li>Actively involved on client calls and ensuring that updates are timely communicated to the team.</li>
<li>Working with colleagues to effectively run the Contact Centre operation.</li>
<li>Interviewing and hiring of appropriate candidates, as needed.</li>
<li>Preparing reports and analyze data to self-understand and assist in management decisions.</li>
</ul>Lead and motivate the team<ul>
<li>Providing supervision and motivation of staff to foster competitive performance.</li>
<li>Ensuring efficient and productive handling of inbound call volumes.</li>
<li>Ensuring that staff has the necessary information, knowledge, and training to efficiently perform all job responsibilities.</li>
<li>Maintaining knowledge of all programs/projects the inbound unit supports.</li>
<li>Assisting staff with questions pertaining to the products and services offered by the client.</li>
<li>Receiving and responding promptly and accurately to all customer inquiries and complaints via telephone that have escalated to the supervisory level.</li>
<li>Institute creative &amp; innovative Rewards &amp; Recognition activities for enhancing team performance and motivation.</li>
<li>Fostering career advancement of the team members within the project or lateral movement.</li>
</ul>Manage performance<ul>
<li>Ensuring that all key metrics of performance as per the Client SLA are met and exceeded through regular call monitoring, observed listening, live chat for query handling and on call assistance.</li>
<li>Set objectives and clearly communicate goals and targets that needs to be met every month.</li>
<li>Providing ongoing guidance, training, coaching, mentoring and motivation to staff to ensure exceptional performance and maximum utilization of resources.</li>
<li>Monitoring and assessing staff performance and administer feedback daily, monthly and yearly.</li>
<li>Monitoring, reviewing and providing regular feedback to staff on the quality and quantity of work produced.</li>
<li>Assessing staff capabilities and identifying appropriate development and training opportunities.</li>
<li>Setting the appropriate expectations of conduct and professionalism through example.</li>
<li>Managing people metrics within the team eg. attrition, absenteeism, schedule adherence etc.</li>
<li>Working with other supervisors and management team members to support advisors and maximize customer satisfaction.</li>
</ul>Client Management<ul><li>
Effectively managing and strengthening relationship with the Client representative/s.</li></ul>
CANDIDATE PROFILE
Firstly, you are a people person and a reliable teammate. You are adaptable and a clear communicator, able to tailor your approach dependent on each individual team member. You have a passion for customer service and getting it right for our client/s.
<ul><li>You have 1+ years of experience in Customer Service in exceeding metrics and leading individuals to success within a BPO setting.</li><li>A bilingual English (B2+ level) and native Arabic speaker.</li><li>Strong communication and interpersonal skills.</li><li>Graduate preferred in any stream and above. A combination of education and experience may be substituted and/or considered in lieu of the bachelor&rsquo;s degree.</li><li>You infuse joy and humor wherever possible, making work genuinely fun for yourself and those around you.</li><li>Analytical, efficient and thorough.</li><li>Proficiency with technology, especially computers, software applications, and phone systems.</li></ul>
Disclaimer
The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title.
Concentrix is an equal opportunity employer. Concentrix evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability status or any other legally protected characteristic.</div>

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