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team leader

IdeaCrate Edutainment

Job Purpose:Lead and inspire the team to deliver exceptional customer experiences, ensure smooth day-to-day operations, adherence to SOPs, and drive growth, to uphold the commitment to providing a premium edutainment experience for children.Key Responsibilities:1. Daily Operations<ul><li>Supervise the day-to-day operations of the Centre, ensuring adherence to grooming standards.</li><li>Implement and uphold promotional activities to drive engagement and customer loyalty.</li><li>Conduct regular 15-minute daily briefings for the team.</li><li>Monitor and minimize absenteeism to ensure operational efficiency.</li><li>Encourage and motivate employees, serving as a role model and example.</li><li>Enforce a no-phone policy for employees to maintain a focused and safe environment.</li><li>Oversee inventory in the cafe, maintaining office supplies, and ensuring timely ordering of materials.</li><li>Manage the frequent occurrence of parties, ensuring smooth coordination and supervision.</li><li>Submit daily End-of-Day (EOD) reports to the Area Manager, Finance, and Regional Manager.</li><li>Ensure SOPs are followed with 100% adherence.</li><li>Be ready to lend a hand with additional tasks when colleagues in OW are unavailable, ensuring a seamless workflow and strong team support.</li></ul>2. Sales and Revenue Management<ul><li>Contribute to achieving weekly sales targets by effective managing of the team.</li><li>Regularly update the daily sales board, offering in-depth insights into sales metrics and trends for the team's awareness and analysis.</li></ul>3. Customer Experience<ul><li>Lead the delivery of exceptional customer experiences, ensuring play areas, cafe, party hall, and retail spaces meet high standards.</li><li>Manage the kids and parents, with specific guidelines for weekdays and weekends.</li><li>Address and resolve customer complaints promptly, implementing necessary measures for cleanliness and satisfaction.</li></ul>4. Reporting and Analysis<ul><li>Manage internal data related to maintenance, inventory, and attendance.</li><li>Provide proper communication channels, especially in risk mitigation situations.</li><li>Address maintenance issues promptly, ensuring timely resolution even in emergencies.</li></ul>5. Team Leadership and Development<ul><li>Motivate the team by setting an example, following SOPs, and ensuring their adherence.</li><li>Incorporate motivational strategies and daily sales board updates.</li><li>Encourage employee suggestions, communicate with the area manager regarding IT concerns, and implement recognition schemes.</li><li>Recognize the need for customer service training and ensure it is implemented for the team.</li></ul>Requirement: Arabic Speaking with Valid UAE driving licenseLocation: Abu Dhabi &amp; SharjahIndustry Exposure: Edutainment, Education, Hospitality, EntertainmentKnowledge: <ul><li>Operational management in edutainment</li><li>Customer experience strategies</li><li>Sales and revenue management</li><li>Standardization &amp; SOP enforcement</li><li>Quality assurance measures</li><li>Risk assessment &amp; management</li><li>Health &amp; hygiene standards in child-centric environments</li><li>Inventory management</li><li>Ordering processes and coordination of operational needs</li></ul>Skills:<ul><li>Leadership and motivation</li><li>Analytical thinking</li><li>Problem-solving</li><li>Customer service and complaint resolution</li><li>Coordination with various departments</li><li>Adaptability to dynamic environments</li><li>Implementation of security measures and risk management</li></ul>Job Type: Full-timePay: AED4,000.00 - AED5,000.00 per monthEducation:<ul><li>Bachelor's (Preferred)</li></ul>Experience:<ul><li>Team Leader: 2 years (Preferred)</li><li>Supervisor: 2 years (Preferred)</li></ul>Language:<ul><li>Arabic (Required)</li></ul>License/Certification:<ul><li>UAE Driving License (Required)</li></ul>

Team Leader

EmiraTalent

NEW JOB Were HIRING! Call Centre TEAM LEAD / MANAGER Sharjah : Our client a leading IT & Security leader who provides premier management technical and professional services in the fields of Information Technology and Security Systems to help clients successfully manage complex businesses projects and facilities is looking to speak with Call Centre professionals that are considering a move. Role Objective Overseeing and leading the day day operations to ensure they meet or exceed performance and service quality goals; this role involves managing a team of call centre agents and the Site Support Team. You will be responsible for implementing strategies aimed at enhancing customer service operational efficiency and staff development. In addition you will be expected to act as a bridge between the client and internal cross functional teams serving as the point of contact for all EPM related concerns. Key Responsibilities / Accountabilities <ul> <li>Lead mentor and motivate a call centre and site support team fostering a positive and productive work environment.</li> <li>Set performance goals and expectations for the team and provide ongoing feedback and coaching to ensure targets are met.</li> <li>Implement quality assurance programs and performance improvement plans to enhance the quality of customer interactions.</li> <li>Plan and manage staffing levels, schedules and workforce allocation to meet service level agreements (SLA) and operational requirements.</li> <li>Develop and deliver periodic internal training programs for call centre agents focusing on product knowledge, customer service skills and call handling techniques.</li> <li>Develop and deliver periodic internal training programs for the Site Support Team to enable them to better perform their job onsite.</li> <li>Implement cost saving measures while maintaining high quality service.</li> <li>Use data driven insights to make informed decisions and implement strategies.</li> <li>Stay current with call centre technologies and trends to optimize operations.</li> <li>Ensure that all customer interactions are handled professionally and in a manner that consistently delivers exceptional service.</li> <li>Preparing ad hoc reports to management and customer whenever required.</li> <li>Managing and updating stock inventory.</li> <li>Working with individuals or teams from different functional areas or departments together to achieve common goals and objectives.</li> <li>Maintaining strict confidentiality.</li> <li>Perform additional responsibilities that may be added from time to time depending on organizational requirements.</li> </ul> Qualifications Required Experience: Manager

Call Centre Team LeadManager

Wood PLC

<div>Wood is recruiting for a Senior Pipeline Engineer to join its UAE Business Unit focusing on preparing pipeline design deliverables for a Major Onshore Brownfield Project in Sharjah, UAE on 5/2 work schedule.
This role is a full-time office-based role in Sharjah, UAE.</div>
 <div>Remarkable people, trusted by clients to design and advance the world.
Wood is recruiting for a Senior Pipeline Engineer to join its UAE Business Unit focusing on preparing pipeline design deliverables for a Major Onshore Brownfield Project in Sharjah, UAE on 5/2 work schedule.
This role is a full-time office-based role in Sharjah, UAE.
#Wood #UAE #Sharjah #Engineering
The Role
This is an exciting opportunity for an experienced Senior Pipeline Engineer to join our UAE Business Unit.
Our Clients and Projects
Designing the future. Transforming the world.
Wood has been awarded a general engineering contract to support an International Client operator to deliver a portfolio of onshore capital projects by provision of engineering and project management services (including EPC contract management), as well as Supply Chain, Construction and Commissioning support from Wood Iraq and UAE offices.
Projects include both Greenfield and Brownfield modification projects and integrating low-carbon solutions to support our client&rsquo;s energy transition and emissions reduction goals.
What we can offer
<ul><li>Meaningful and interesting projects Delivered to high profile clients and complex projects in Iraq
</li><li>Commitment to Diversity and Inclusion ; we are an organisation actively committed to diversity and inclusion across our business with employee networks committed to giving all employees a voice
</li><li>Competitive salary with regular salary reviews to ensure we are rewarding at the right level in line with the market
</li><li>Commitment to continued professional development; development plans that are tailored to your individual needs and interests
</li><li>Global connections : join experts around the world who are at the leading edge of our industry, shaping the standards of our profession
</li><li>Medical Insurance: Ensures inpatient and outpatient medical care is available should you require treatment.
</li><li>Group Life and Personal Accident Insurance: The company provides Life Assurance cover
</li><li>The Employee Share Plan: Gives you the opportunity to purchase Wood shares and receive a match from the company
</li><li>Long Service Award: Wood values the commitment and loyalty of our people. Celebrating Long Service provides an opportunity for the business to demonstrate their appreciation of the hard work, dedication and many years&rsquo; services of our employees at 5-year service milestones
</li></ul>Key Objectives:
<ul><li>Prepare pipeline design deliverables
</li><li>Provide input to produce pipeline documents and drawings
</li><li>Complete pipeline design calculations (wall thickness, buoyancy, bending, etc.)
</li><li>Provide field engineering support to perform site surveys and data gathering at various locations throughout the field
</li><li>Complete Material Take Offs and associated Material Requisitions
</li><li>Coordinate procurement bids and complete technical bid evaluations
</li><li>Identify optimization and operating cost reduction opportunities
</li><li>Ensure construction and field modifications meet the requirements of all applicable codes, standards and regulations
</li><li>Awareness of interdisciplinary activities and coordination such as PFD &amp; P&amp;ID&rsquo;s
</li><li>Responsible for design team activities and assisting Senior Designer and Engineers
</li><li>Assist in coordination of all activities related to pipeline discipline
</li><li>Able to travel to Basra, Iraq as and when required.
</li><li>To promote safe behavior at all times
</li><li>Proficiency in MS Excel, Caesar II/Autopipe and awareness in Arc GIS, Autocad, Naviswork</li></ul></div>
 <div>What makes you remarkable?
At Wood, we are committed to equal opportunities and welcome all talented individuals to consider joining our team. So even if you don't match every statement below but feel you have some of the experience, knowledge or skills needed for this role, we encourage you to apply. It will take all of us working together to deliver solutions to the world&rsquo;s most critical challenges.
Expected:
<ul><li>Bachelor&rsquo;s degree in any engineering discipline although Chemical, or Mechanical or Pipeline Engineering are preferred
</li><li>Minimum of 10 years of experience
</li><li>Experience in as building and producing engineering deliverables
</li><li>Experience of working with multi-national and multi-cultural project teams is strongly preferred
</li><li>Previous experience of working in the Middle East would be an advantage
</li><li>Experience of sour service operations would be an advantage
</li><li>Familiar with the typical software packages that are used for Pipeline engineering design</li></ul></div>
 <div><div>Wood is a global leader in consulting and engineering, helping to unlock solutions to critical challenges in energy and materials markets. We provide consulting, projects and operations solutions in 60 countries, employing around 35,000 people. www.woodplc.com 
</div><div></div> 
<div>Diversity Statement
</div><div>We are an equal opportunity employer that recognises the value of a diverse workforce. All suitably qualified applicants will receive consideration for employment on the basis of objective criteria and without regard to the following (which is a non-exhaustive list): race, colour, age, religion, gender, national origin, disability, sexual orientation, gender identity, protected veteran status, or other characteristics in accordance with the relevant governing laws.</div></div>

Senior Pipeline Engineer

Al Sultan Road Contracting & Infrastructure

WOW Real Estate is a fast-growing, innovative real estate company in Sharjah, committed to delivering exceptional property solutions and experiences to our clients. We value leadership, performance, and professional growth.Job Description: We are seeking a dynamic, results-driven Sales Manager to lead our real estate sales operations. The ideal candidate will have a proven record in real estate sales management, excellent leadership skills, and extensive experience working with agents, brokers, and partners within the UAE market. This is a high-impact role designed for a strategic leader ready to drive growth and career advancement.Key Responsibilities:<ul><li>Lead, mentor, and inspire the sales team to consistently exceed targets and KPIs.</li><li>Develop and implement innovative sales strategies to maximize revenue growth through indirect and direct channels.</li><li>Build and maintain strong relationships with agents, brokers, and external partners.</li><li>Monitor market trends, competitor activities, and client needs to identify growth opportunities.</li><li>Analyze sales performance metrics and provide actionable insights to optimize team productivity.</li><li>Collaborate with internal departments to ensure alignment with company objectives and business goals.</li><li>Prepare regular reports, forecasts, and insights for senior management.</li></ul>Qualifications &amp; Skills:<ul><li>Bachelor&rsquo;s degree in Business, Marketing, or a related field.</li><li>Minimum 8 years of real estate sales experience, including at least 4 years in a managerial role (developer, brokerage, or timeshare).</li><li>Proven track record of achieving and surpassing sales targets.</li><li>Strong leadership, strategic planning, and team management skills.</li><li>Excellent communication, negotiation, and relationship-building abilities.</li><li>Proficiency in MS Office, CRM systems, and sales analytics tools.</li><li>Results-oriented mindset with the ability to drive revenue and business growth.</li></ul>Job Type: Full-timeApplication Question(s):<ul><li>Have you consistently met or exceeded your sales targets in previous roles?</li><li>How many sales team members have you managed directly in the past?</li><li>How many years of real estate sales experience do you have in the UAE?</li></ul>Language:<ul><li>Arabic (Required)</li></ul>

Sales Manager

Everythinginclick

Job Description of Maintenance Technician We are seeking a skilled and motivated Maintenance Technician to join our operations team in Sharjah, UAE. This role plays a vital part in ensuring the seamless operation of our scent delivery systems and equipment. The ideal candidate is proactive, detail-oriented, and committed to delivering exceptional service and timely maintenance support. If you have a strong technical background and a passion for problem-solving, this is your opportunity to grow with an industry leader in scent solutions. Key Responsibilities of Maintenance Technician At least 2 years of experience in mechanical or electrical maintenance Skilled in handling various maintenance equipment efficiently Ability to work under pressure and meet deadlines Strong problem-solving skills and teamwork ability Qualification Required for Maintenance Technician Bachelor's degree in Mechanical, Electrical, or related Engineering discipline. Minimum 2 years of relevant experience in equipment maintenance or technical support. Strong troubleshooting skills and knowledge of electrical/mechanical systems. Ability to read technical diagrams and manuals. Excellent communication skills and a customer-first attitude. UAE driving license is a plus. Ability to work independently and manage multiple tasks efficiently. Company Bio At Dr Scent, we believe in the power of fragrance to transform spaces, elevate experiences, and create emotional connections. As a leading innovator in the scent marketing industry, we specialize in customized scent solutions for businesses across various sectors. Our mission is to deliver world-class aroma experiences while promoting sustainability, wellness, and brand identity. With a growing presence in the UAE and beyond, Dr Scent is dedicated to excellence, creativity, and customer satisfaction.

Maintenance Technician

Ocean Gate

Job Title: Marketing Manager Location: Sharjah, UAE Company: Ocean Gate LogisticsAbout Ocean Gate:Ocean Gate is a regional leader in logistics, shipping, and fulfillment &mdash; serving businesses across the UAE, Iraq. We help eCommerce and wholesale brands expand with fast, secure, and cost-effective logistics solutions.Role Overview:We are seeking a strategic and results-driven Marketing Manager to lead and oversee our E-Commerce and Marketing departments. He/ She must be a NATIVE ARABIC SPEAKER. This role is pivotal in driving brand growth, digital engagement, and revenue through integrated marketing strategies and e-commerce optimization.Key Responsibilities:<ul><li>Develop and execute comprehensive marketing strategies aligned with business objectives.</li><li>Supervise and guide the E-Commerce and Marketing teams to ensure cohesive execution across channels.</li><li>Oversee digital campaigns, content creation, SEO/SEM, and social media initiatives.</li><li>Monitor and analyze performance metrics to optimize marketing ROI and customer acquisition.</li><li>Collaborate with cross-functional teams including sales, operations, and product development.</li><li>Manage marketing budgets and ensure cost-effective campaign execution.</li><li>Lead market research and competitor analysis to identify growth opportunities.</li><li>Ensure brand consistency across all platforms and customer touchpoints.</li></ul>Qualifications:<ul><li>Proven experience in marketing management, preferably within logistics, e-commerce, or related industries.</li><li>Strong leadership and team management skills.</li><li>Expertise in digital marketing tools, analytics platforms, and CRM systems.</li><li>Excellent communication and strategic planning abilities.</li><li>Fluency in Arabic; English is a plus.</li></ul>Job Type: Full-timeLocation Requirement: Must be based in or willing to relocate to Sharjah, UAE.Job Type: Full-timePay: AED8,000.00 - AED12,000.00 per monthAbility to commute/relocate:<ul><li>Sharjah: Reliably commute or planning to relocate before starting work (Preferred)</li></ul>Experience:<ul><li>Marketing: 3 years (Preferred)</li></ul>Language:<ul><li>Arabic (Required)</li><li>English (Required)</li></ul>

Marketing Manager

Job Title: Marketing Manager Location: Sharjah, UAE Company: Ocean Gate LogisticsAbout Ocean Gate:Ocean Gate is a regional leader in logistics, shipping, and fulfillment &mdash; serving businesses across the UAE, Iraq. We help eCommerce and wholesale brands expand with fast, secure, and cost-effective logistics solutions.Role Overview:We are seeking a strategic and results-driven Marketing Manager to lead and oversee our E-Commerce and Marketing departments. He/ She must be a NATIVE ARABIC SPEAKER. This role is pivotal in driving brand growth, digital engagement, and revenue through integrated marketing strategies and e-commerce optimization.Key Responsibilities:<ul><li>Develop and execute comprehensive marketing strategies aligned with business objectives.</li><li>Supervise and guide the E-Commerce and Marketing teams to ensure cohesive execution across channels.</li><li>Oversee digital campaigns, content creation, SEO/SEM, and social media initiatives.</li><li>Monitor and analyze performance metrics to optimize marketing ROI and customer acquisition.</li><li>Collaborate with cross-functional teams including sales, operations, and product development.</li><li>Manage marketing budgets and ensure cost-effective campaign execution.</li><li>Lead market research and competitor analysis to identify growth opportunities.</li><li>Ensure brand consistency across all platforms and customer touchpoints.</li></ul>Qualifications:<ul><li>Proven experience in marketing management, preferably within logistics, e-commerce, or related industries.</li><li>Strong leadership and team management skills.</li><li>Expertise in digital marketing tools, analytics platforms, and CRM systems.</li><li>Excellent communication and strategic planning abilities.</li><li>Fluency in Arabic; English is a plus.</li></ul>Job Type: Full-timeLocation Requirement: Must be based in or willing to relocate to Sharjah, UAE.Job Type: Full-timeAbility to commute/relocate:<ul><li>Sharjah: Reliably commute or planning to relocate before starting work (Preferred)</li></ul>Experience:<ul><li>Marketing: 3 years (Preferred)</li></ul>Language:<ul><li>Arabic (Required)</li><li>English (Required)</li></ul>Job Type: Full-timePay: AED8,000.00 - AED12,000.00 per monthAbility to commute/relocate:<ul><li>Sharjah: Reliably commute or planning to relocate before starting work (Preferred)</li></ul>Experience:<ul><li>Marketing: 3 years (Preferred)</li></ul>Language:<ul><li>Arabic (Required)</li><li>English (Required)</li></ul>

Digital Marketing Manager

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