sr. supervisor, systems administration - open shift Jobs in Giza Egypt

sr. supervisor, systems administration - open shift

application support analyst Jobs in Giza Egypt

application support analyst

customer service operation manager Jobs in Giza Egypt

customer service operation manager

integration support associate manager Jobs in Giza Egypt

integration support associate manager

operations manager

team manager operations systems support

Alorica

<div>
 
 At
 
 Alorica
 
 , we&rsquo;re redefining what it means to deliver world-class customer experience (CX). With more than
 
 100,000 employees across 16 countries
 
 , we provide customer service and digital solutions for some of the world&rsquo;s leading brands &mdash; in industries ranging from healthcare and financial services to communications, retail, and technology.
 
 
 In Egypt, Alorica is proud to be part of a global community of diverse, talented professionals who thrive in a
 
 fast-paced, collaborative environment
 
 that values innovation, inclusion, and career growth.
 
 
 Join us and help us make lives better &mdash; one interaction at a time.
 
 
 
 
 
 
 A BRIEF OVERVIEW
 
 
 
 Responsible for System and ID administration, new user uploads, and issue resolution related to the contracted Services. System requirements and technology are the same as an Agent and Representative. This role is responsible to login and utilize the client chat platform for unified and real-time communication.
 
 
 
 
 
 
 YOUR DAY-TO-DAY
 
 
 
 &bull;Provides site-level systems support and ID contact between Vendor and the client.
 
 
 &bull;Provides system and ID support and readiness.
 
 
 &bull;Provides troubleshooting assistance to Agents.
 
 
 &bull;Coordinates Agent ID tracking and issuance.
 
 
 &bull;Communicates new, termed and changes in Agent status to the client.
 
 
 &bull;Manages system issue tracking, escalation and resolution support.
 
 
 &bull;Coordinates all access, change, and term requests for those working on the project.
 
 
 
 
 
 
 WHAT YOU BRING TO THE TABLE!
 
 
 
 &bull;Ability to effectively organize work and priorities against deadlines. Strong communication skills. Results and people-oriented. Ability to work in a fast-paced environment and confidentiality is required.
 
 
 &bull;Advanced English (B2+ in CEFR) (oral &amp; written).
 
 
 &bull;IT basic knowledge, basic Excel skills, data base and troubleshooting experience.
 
 
 &bull;Capable to on-site. Schedule flexibility 24/7, including weekends.
 
</div>

Team Manager - Operations Systems Support

Confidential Careers

<div>
 
 Position: Plant Manager
 
 
 Industry: FMCG
 
 
 Location: 6th of October, Giza
 
 
 
 
 
 
 Purpose of the Role
 
 
 
 The Plant Manager is responsible for leading all aspects of manufacturing, maintenance, packaging, and QHSE functions at the Egypt Plant. This role ensures safe, efficient, and cost-effective production of high-quality products while driving operational excellence, continuous improvement, and compliance with regulatory, quality, and environmental standards. The Plant Manager oversees multiple teams, ensures alignment across functions, and fosters a high-performance culture.
 
 
 
 
 
 
 Key Accountabilities
 
 
 
 
 1. Manufacturing &amp; Production Oversight
 
 
 <ul>
 <li>
 Lead and manage all manufacturing and packaging operations to meet production targets, quality standards, and delivery timelines.
 </li>
 <li>
 Develop and implement production plans and schedules aligned with customer demand and inventory requirements.
 </li>
 <li>
 Optimize resource allocation (materials, labor, machinery) to maximize plant throughput and efficiency.
 </li>
 <li>
 Drive operational excellence and continuous improvement initiatives using lean manufacturing and Six Sigma methodologies.
 </li>
 <li>
 Monitor production KPIs, identify bottlenecks, and implement corrective actions to improve line efficiency, reduce waste, and minimize downtime.
 </li>
 </ul>
 
 
 2. Maintenance Management
 
 
 <ul>
 <li>
 Oversee preventive and corrective maintenance for mechanical, electrical, and packaging equipment to ensure uninterrupted operations.
 </li>
 <li>
 Develop maintenance schedules, monitor performance, and implement reliability improvement initiatives.
 </li>
 <li>
 Ensure effective spare parts planning and availability to minimize production disruptions.
 </li>
 <li>
 Lead the maintenance team, providing technical guidance and fostering skill development.
 </li>
 </ul>
 
 
 3. QHSE (Quality, Health, Safety &amp; Environment)
 
 
 <ul>
 <li>
 Lead the development of a strong safety culture and ensure compliance with company and regulatory safety standards.
 </li>
 <li>
 Conduct risk assessments, safety audits, and incident investigations; ensure corrective actions are implemented timely.
 </li>
 <li>
 Ensure adherence to quality standards (GMP, ISO, HACCP) and environmental regulations.
 </li>
 <li>
 Collaborate with the QHSE Associate Manager to train staff on safety, quality, and environmental responsibilities.
 </li>
 </ul>
 
 
 4. People Leadership &amp; Development
 
 
 <ul>
 <li>
 Lead, mentor, and develop cross-functional teams including production, maintenance, packaging, and QHSE personnel.
 </li>
 <li>
 Conduct performance evaluations, identify training needs, and implement succession plans for key roles.
 </li>
 <li>
 Foster collaboration across departments to drive efficiency, accountability, and a high-performance culture.
 </li>
 </ul>
 
 
 5. Operational Excellence &amp; Continuous Improvement
 
 
 <ul>
 <li>
 Track, monitor, and report on plant KPIs, including production efficiency, quality, safety, and sustainability metrics.
 </li>
 <li>
 Implement process improvements to reduce production costs, optimize utilities consumption, and enhance product quality.
 </li>
 <li>
 Standardize operational procedures (SOPs) and ensure compliance across all functions.
 </li>
 </ul>
 
 
 6. Financial &amp; Resource Management
 
 
 <ul>
 <li>
 Manage plant budgets, control operating expenses, and drive cost optimization initiatives.
 </li>
 <li>
 Ensure effective resource utilization, including manpower, materials, and energy consumption.
 </li>
 <li>
 Support capital expenditure projects and ROI assessment for plant improvement initiatives.
 </li>
 </ul>
 
 
 
 
 
 Requirements
 
 
 
 Experience:
 
 <ul>
 <li>
 Minimum 15 years in manufacturing operations, preferably within the beverage, dairy, or FMCG industry.
 </li>
 <li>
 At least 5 years in a senior leadership role managing production, maintenance, packaging, and QHSE functions.
 </li>
 </ul>
 
 Knowledge &amp; Skills:
 
 <ul>
 <li>
 Strong technical knowledge of manufacturing, packaging, and maintenance operations.
 </li>
 <li>
 Deep understanding of quality, safety, and environmental compliance requirements.
 </li>
 <li>
 Proficiency in ERP systems and production management tools.
 </li>
 <li>
 Leadership, problem-solving, and decision-making skills to manage large cross-functional teams.
 </li>
 <li>
 Ability to drive continuous improvement and operational excellence initiatives.
 </li>
 </ul>
 
 Qualifications:
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in Mechanical, Industrial, or Food Technology Engineering (or related field).
 </li>
 <li>
 Advanced certifications in Operations Management, Lean Manufacturing, or Six Sigma are preferred.
 </li>
 </ul>
 
 
 
 
 
 Competencies Required
 
 
 <ul>
 <li>
 Strategic thinking and business acumen.
 </li>
 <li>
 Results-driven with strong problem-solving and decision-making skills.
 </li>
 <li>
 Leadership and people development capabilities.
 </li>
 <li>
 Excellent communication, negotiation, and interpersonal skills.
 </li>
 <li>
 Adaptability, resilience, and ability to manage multiple priorities.
 </li>
 <li>
 Analytical mindset and data-driven approach to operational decisions.
 </li>
 </ul>
 
 
 
 
 
 Role Positioning within Operating Model
 
 
 <ul>
 <li>
 
 Strategic Direction:
 
 Define plant-level operational strategy aligned with business goals, drive continuous improvement, and optimize resources.
 </li>
 <li>
 
 Operational Leadership:
 
 Lead production, maintenance, packaging, and QHSE functions to ensure efficient, safe, and high-quality operations.
 </li>
 <li>
 
 Administrative Execution:
 
 Manage plant budgets, reporting, regulatory compliance, and workforce planning.
 </li>
 <li>
 
 Functional Support:
 
 Provide guidance, technical support, and mentoring to cross-functional teams; collaborate with corporate Supply Chain, Quality, and R&amp;D functions.
 </li>
 </ul>
 
 
</div>

Plant Manager

PepsiCo

<div>
 
 Overview
 
 
 
 People Experience &amp; Operations Asst Analyst is the on-site HR SPOC for employees. Typically, responsible for managing the day-to-day operations, acting as a first-tier support for all HR related matters on site. Starting from onboarding coordination and throughout the employment duration.
 
 
 The role is the one face to governmental bodies inspectors and hence is accountable to keep and maintain complete/accurate and up to date documents on-site.
 
 
 The role acts as the activation arm of HRBP on leading the Employee Engagement Agenda, Celebratory events, coordinating on site talent management and learning activities including delivering offline sessions for the targeted population.
 
 
 Being part of the Global People Experience &amp; Operations Team, this role is expected to provide consistent and standard services and achieve high level of customer satisfaction through systems training, process orientation and SLA adherence as measured by global reporting tools.
 
 
 The role is also expected to activate launches and change management tactics of new digital tools and solutions (ex: RPAs - iCIMS - myservices - Frontline MSTeams ) as well as on-site maintenance to FL kiosks.
 
 
 
 Responsibilities
 
 
 
 <ul>
 <li>
 Activate Talent Management agenda in location. Examples:
 </li>
 <li>
 Diversity, health and wellness initiatives, campaigns &amp; roadshows: women day, health check educational &amp; awareness sessions&hellip; etc including vendor management.
 </li>
 <li>
 Face to face rewards and recognition celebratory events
 </li>
 <li>
 Face to face education and refreshers of key core processes (example PMP: Objectives setting and mass objectives upload, Performance Review Tool education to employees and supervisors&hellip;etc)
 </li>
 <li>
 Organization Health Survey (OHS) survey communication cascade on site through digital signage and progress reporting and participation encouragement.
 </li>
 <li>
 Activate Learning agenda:
 </li>
 <li>
 Manage logistic related to venue booking, meeting rooms readiness, catering&hellip;etc.
 </li>
 <li>
 Deliver, follow through and track Talent Management /compliance &amp; ethics face to face training sessions.
 </li>
 <li>
 Handle site government inspection:
 </li>
 <li>
 Maintains legally required documentation and runs periodic audits.
 </li>
 <li>
 Maintains updated health certificates.
 </li>
 <li>
 Answers queries &amp; requests related to government officials visits and reports outcome to legal team.
 </li>
 <li>
 Employment contract management/renewal/ termination&hellip;etc., and employee acknowledgement through wet signature
 </li>
 <li>
 Onboarding: Hiring documents physical receipt as well as getting needed wet signatures on site. New employee site Walk through, and completion of business tools receipt from relevant departments. Follow through with Hiring manager tasks.
 </li>
 <li>
 Support HR systems through:
 </li>
 <li>
 Training employees /new hires on PepsiCo tools
 </li>
 <li>
 Identify RCA for low adoption of relevant tools (myservices, iCIMS, MS Teams, reward and recognition platform &hellip; etc.), and works across stakeholders to drive better utilization.
 </li>
 <li>
 Maintains digital hubs/kiosks location on ground, and ensures they are effectively running.
 </li>
 <li>
 Running periodic audits to ensure compliance with different law and government rules.
 </li>
 <li>
 Communicate all Employee Relations, Compliance &amp; Ethics and Legal verdicts coming out of internal investigations with staff population. Get employee acknowledgement through wet signature and captures on the relevant systems.
 </li>
 <li>
 Manage frontline communication on MS Teams including creating and updating group participants, tracking adoption, and identifying low adoption route causes and action plans, HR content posting, &hellip;etc.
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 <ul>
 <li>
 1 - 3 years of experience, preferably with HR Operations experience.
 </li>
 <li>
 Customer orientation.
 </li>
 <li>
 Technical / Functional Skills &amp; Knowledge of HR Tools and Interfaces.
 </li>
 <li>
 Experience or understating of People Experience/Shared Services environment.
 </li>
 <li>
 Change management and agility.
 </li>
 <li>
 Must possess strong influencing skills.
 </li>
 <li>
 Demonstrated track record of strong service delivery.
 </li>
 </ul>
</div>

People Experience and Operations Assistant Analyst

Amazon

<div>
 
 Description
 
 
 
 Amazon is looking for a workplace, Health and Safety (WHS) Coordinator to add to the team:
 
 
 Year-on-year, as we continue to grow, we need to work as smart as we can, to keep all our team members safe, fulfilled, motivated and empowered. To help us achieve this, we&rsquo;re seeking a driven EHS Officer. With your Bias for Action, we&rsquo;ll need you to step in and help drive health and safety across our fulfillment center in East Cairo
 
 
 In this crucial WHS position, you&rsquo;ll report to the WHS Manager.
 
 
 Key job responsibilities
 
 
 <ul>
 <li>
 Lead site risk assessment for current and new activities.
 </li>
 <li>
 Lead implementation of site specific WHS standards and guidelines.
 </li>
 <li>
 Lead implementation of site WHS objective and programs.
 </li>
 <li>
 Promote safe culture among employees by providing daily WHS content to shift briefing.
 </li>
 <li>
 Perform frequent site safety audits to identify all non-compliance equipment and/or processes at the site. Work with Operations team to implement solutions to eliminate exposure to these risks and prevent injury.
 </li>
 <li>
 Attending to incidents and occupational injuries cases on site.
 </li>
 <li>
 Guide and assist area managers on incident investigations, Austin write up and communication of lesson learned.
 </li>
 <li>
 Assisting Ops team in Austin follow up sheet and CAPA creation. Audit record-keeping practices and ensure Austin entries to be aligned with global WHS standards and local regulations.
 </li>
 <li>
 Ensure the PPE inventory at site and coordinate with procurement for order placement.
 </li>
 <li>
 Area Organisation (AO) weekly assignment, monitoring and support.
 </li>
 <li>
 Daily Powered Industrial Tool and Trailer Dock Release inspection and communications.
 </li>
 <li>
 Daily Action Tracking System monitoring and support.
 </li>
 <li>
 Participate in site management safety walk, provide insight into unsafe acts and conditions to management.
 </li>
 <li>
 Provide daily update to WHS Manager on objectives progress, incidents, AO ATS, network actions, etc).
 </li>
 <li>
 Preparation of WHS committee meeting agenda, MOM write up, ATS creation.
 </li>
 <li>
 Daily Permit to Work review and sign off.
 </li>
 <li>
 Lead on WHS related procurement and follow up.
 </li>
 <li>
 Preparing emergency response plans.
 </li>
 <li>
 Managing and conducting emergency drills.
 </li>
 <li>
 Managing preparation and training of emergency drills, prepare records.
 </li>
 <li>
 Heat Index establishment, monitoring and support.
 </li>
 <li>
 Provide support to site specific requests, unplanned events and activities.
 </li>
 <li>
 Conduct daily and weekly WHS audits, such as hazard waste room inspection, spill kit inspection, first aid room, etc.
 
 
 </li>
 </ul>
 
 Education
 
 
 
 
 BASIC QUALIFICATIONS
 
 
 
 <ul>
 <li>
 A bachelor's degree in Occupational Health and Safety or Engineering is a standard educational requirement. These programs provide the technical knowledge and training needed to identify, evaluate, and control workplace hazards.
 </li>
 <li>
 Occupational Health and Safety programs focus specifically on understanding OSHA regulations, implementing safety management systems, and promoting a safety culture within an organization.
 </li>
 <li>
 Engineering degrees, such as industrial, mechanical, or environmental engineering, also provide a strong foundation for safety roles as they teach principles of design, systems analysis, and risk mitigation.
 
 
 </li>
 </ul>
 
 Experience
 
 
 
 <ul>
 <li>
 2+ years of prior experience working in the occupational safety and health field is typical. This could include roles such as:
 
 
 </li>
 </ul>
 Safety coordinator/specialist
 
 
 Environmental health and safety (EHS) Engineer
 
 
 Safety consultant
 
 
 
 Communication Skills
 
 
 
 <ul>
 <li>
 Strong English communication abilities, both verbal and written, are essential for safety professionals. They need to:
 </li>
 <li>
 Deliver safety training to workers
 </li>
 <li>
 Write detailed safety SOPs.
 </li>
 <li>
 Present findings and recommendations to management
 </li>
 <li>
 Collaborate cross-functionally with various departments
 
 
 </li>
 </ul>
 
 Preferred Qualifications
 
 
 
 <ul>
 <li>
 Strong communication, teamwork, analysis, judgment and customer focus skills
 </li>
 <li>
 Ability to adapt well to fast-paced environments with changing circumstances, direction, and strategy.
 </li>
 <li>
 Experience leading and managing a team
 </li>
 <li>
 Ability to analyze accident data, new processes, and machinery for potential safety concerns and conduct job hazard and job safety analyses
 </li>
 <li>
 Experienced in emergency response and currently holds First aid and CPR certificates
 </li>
 <li>
 Experience in Worker&rsquo;s Compensation case management
 </li>
 <li>
 Analyzing and manipulating data
 </li>
 <li>
 Passion for safety
 
 
 </li>
 </ul>
 Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you&rsquo;re applying in isn&rsquo;t listed, please contact your Recruiting Partner.
 
 
 
 
 Company
 
 - Souq.com for E-Commerce LLC
 
 
 Job ID: A3042510
</div>

WHS Officer, WHS

Options outsourcing

Position Overview:The Customer Service Manager will oversee daily operations of our call center, manage a team of customer service representatives, and implement strategies to improve customer satisfaction, efficiency, and performance. The ideal candidate is a strong communicator, analytical thinker, and inspirational leader with experience in fast-paced customer service environments.Key Responsibilities :<ul><li>Lead, coach, and develop a team of customer service representatives to meet and exceed KPIs and service standards.</li><li>Monitor daily operations and call center metrics to identify opportunities for improvement.</li><li>Handle escalated customer inquiries with professionalism and efficiency.</li><li>Collaborate with other departments to streamline communication and enhance customer experience.</li><li>Conduct performance reviews, provide ongoing feedback, and support career development.</li><li>Develop and implement training programs and operational procedures.</li><li>Prepare and present reports on service performance, trends, and team productivity.</li></ul>Job Type: Full-timePay: From E&pound;28,000.00 per month

Customer service manager

Majid Al Futtaim

<div>
 
 
 BUSINESS INTRODUCTION
 
 
 
 Majid Al Futtaim Holding is the leading shopping mall, retail, communities, entertainment developer and operator in the Middle East, North Africa, and Central Asia regions. With over 43,000 people, revenues of over US$ 11 Billion, and operations in 18 countries. Some of the iconic brands we carry include Mall of the Emirates, Carrefour, All Saints, Lego, City Center, Abercrombie &amp; Fitch, &amp; Vox Cinemas. We believe in making Great Moments for Everyone, Every day.
 
 
 
 
 
 
 JOB TITLE
 
 
 
 Associate Manager, Admission | MAF Entertainment | SKI Egypt
 
 
 
 ROLE SUMMARY
 
 
 
 The Admission Associate Manager drives the performance of the Global Snow ticketing team to meet all commercial and service-related goals. This role will ensure operational direction while ensuring an optimal customer experience while supporting budget and revenue targets.
 
 
 
 
 
 
 ROLE PROFILE
 
 
 <ul>
 <li>
 Manages the guest service team during daily operations, including the information desk, lobby up-sellers, ticket counters, call center and access control.
 </li>
 <li>
 Actively adhering to and promoting the highest levels of customer service throughout the Guest Services team.
 </li>
 <li>
 Drives strategic and tactical best practice in Ticketing to ensure that our processes, systems and people deliver excellence in Ticketing Guest Experience.
 </li>
 <li>
 Works closely with the cash office team to ensure correct results in daily revenue reports.
 </li>
 <li>
 Produces relevant management reports to help Global Snow understand its commercial positioning regarding ticket sales activity.
 </li>
 <li>
 Works closely with Marketing Team for Global Snow website, mobile app for any changes.
 </li>
 <li>
 Responsible for reviewing Majid Al Futtaim internal audit report and actions for all relevant points.
 </li>
 <li>
 Works with IT to ensure upkeep of operational software and hardware within the Guest Service Department.
 </li>
 </ul>
 
 
 
 
 
 REQUIREMENTS
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in Business Administration or Hospitality.
 </li>
 <li>
 Minimum 5 years of experience in a supervisory or managerial role within the leisure or hospitality sectors.
 </li>
 <li>
 Excellent communication and problem-solving skills.
 </li>
 <li>
 Strong leadership skills.
 </li>
 <li>
 Excellent command of the English language.
 </li>
 </ul>
 
 
 
 
 
 WHAT WE OFFER
 
 
 <ul>
 <li>
 At Majid Al Futtaim, we&rsquo;re on a mission to create great moments, to spread happiness, to build, experiences that stay in our memories for a lifetime. We&rsquo;re proud to say that over the past 27 years, we have built a reputation as a regional market leader in what we do. Join us!
 </li>
 <li>
 Work in a friendly environment, where everyone shares positive vibes and excited about our future.
 </li>
 <li>
 Work with over 45,000 diverse and talented colleagues, all guided by our Leadership Model.
 </li>
 </ul>
 
 
</div>

Admissions Associate Manager

Axios International

<div>Position Purpose

The Recruitment Coordinator will support the day-to-day recruitment operations in the Egypt office on a 3-6 month contract, serving as a key contact for Hiring Managers and the HR team. The Recruitment Coordinator will assist in coordinating and facilitating the recruitment process from job posting through candidate selection and onboarding. 
Duties and Responsibilities 
General Recruitment

Provide full support across recruitment administrative processes, including:
<ul>
<li>Management of job postings and local advertisements to attract suitable candidates.</li>
<li>Daily maintenance of the candidate database on HR systems, ensuring accuracy and zero errors.</li>
<li>Conduct daily screening and filtering of job applications.</li>
<li>Contact candidates who meet the screening criteria to provide a standard position brief and gather additional information as needed, completing a minimum of 15 screening calls per day.</li>
<li>Schedule interviews across departments, managing last-minute scheduling changes and ensuring hiring managers have access to up-to-date interview schedules and candidate lists.</li>
<li>Ensure candidates have a positive experience throughout the recruitment process by providing clear communication, timely updates, and assistance as needed.</li>
<li>Send relevant information to candidates and Hiring Managers ahead of interviews, including job descriptions, case studies, office directions, and points of contact.</li>
<li>Monitor and follow up with candidates to confirm their attendance for scheduled interviews, maintaining effective communication throughout the process.</li>
<li>Communicate interview outcomes to candidates as directed by HR or the Hiring Manager, including providing feedback and outlining next steps.</li>
<li>Perform additional duties as required.</li> 
</ul>
Onboarding and Support
<ul>
<li>Review future starters to ensure candidates are briefed on their start date, reporting time, and key contacts.</li>
<li>Support the administrative onboarding process for new joiners as required by HR.</li>
<li>Administer key induction activities, such as reporting the candidate&rsquo;s arrival onsite and ensuring they have the necessary materials and IT setup.</li>
<li>Report to HR regarding leavers, staff who did not join, and any changes in circumstances.</li>
<li>Ensure all recruitment and hiring processes align with Axios SOPPs.</li>
<li>Attend regular meetings with the HR team to discuss recruitment processes and priorities.</li></ul> 


Educational Background and Experience
<ul>
<li>A minimum of 1-2 years of experience in a busy administrative or scheduling environment is ideal.</li>
<li>Experience in recruitment or recruitment coordination is preferred.</li>
<li>Understanding of sourcing and recruiting techniques.</li>
<li>HR administrative experience is a plus.</li>
<li>Fluency in written and spoken English is required.</li>
<li>BSc/BA in HR, administration or other field</li></ul></div>

Recruitment & HR Coordinator

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