sr. supervisor, mobile qos & cem systems Jobs in Giza Egypt

sr. supervisor, mobile qos & cem systems

sr. supervisor, systems administration - open shift Jobs in Giza Egypt

sr. supervisor, systems administration - open shift

supervisor, digital solutions services Jobs in Giza Egypt

supervisor, digital solutions services

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facilities asst supervisor

sr supervisor systems administration open shift

اورنچ مصر

<div>About the job Sr. Supervisor, Systems Administration - Open Shift
<div>Purpose of the job

Manage and support the OpenShift platform to ensure high availability, scalability, and performance for business-critical applications. Work closely with Development, Middleware, Security, and Infrastructure teams to design, implement, and maintain containerized environments.

Duties and responsibilities

<ul><li>Install, configure, and upgrade Red Hat OpenShift clusters (on-premises and/or cloud).</li><li>
Manage cluster operations, including worker nodes, control plane, networking, and storage integration.</li><li>
Implement and manage CI/CD pipelines within OpenShift.</li><li>
Monitor cluster health, performance, and capacity; troubleshoot issues and outages.</li><li>
Apply security best practices, role-based access control (RBAC), and compliance policies.</li><li>
Manage OpenShift operators, projects, namespaces, and resources.</li><li>
Ensure integration with monitoring, logging, and alerting tools.</li><li>
Perform regular system upgrades, patches, and lifecycle management.</li><li>
Support development teams with application deployment and container optimization.</li><li>
Develop expertise to train staff on OpenShift and containerization technologies.</li></ul>

Job specification

Education and Experience

Bachelors degree in computer science, Communication Engineering, or related field.

Experience and Skills:
<ul>
<li>46 years of experience in IT infrastructure, with at least 23 years focused on container platforms (OpenShift / Kubernetes).</li>
<li>Proven experience as an OpenShift Administrator or Kubernetes Administrator.</li>
<li>Strong understanding of Linux/UNIX system administration.</li>
<li>Hands-on experience with containerization and orchestration technologies (Docker, Kubernetes, OpenShift).</li>
<li>Familiarity with CI/CD tools (Jenkins, GitLab CI, Tekton, ArgoCD).</li>
<li>Knowledge of networking, storage, and security in container environments.</li>
<li>Experience with monitoring/logging tools (Prometheus, Grafana, ELK, Splunk).</li>
<li>Knowledge of system security, vulnerability management, and backup/recovery.</li>
<li>Resourcefulness and problem-solving aptitude.</li>
<li>Excellent communication and teamwork skills.</li></ul></div></div>

Sr. Supervisor, Systems Administration - Open Shift

Orange

<div><div>Purpose of the job
Manage and support the OpenShift platform to ensure high availability, scalability, and performance for business-critical applications. Work closely with Development, Middleware, Security, and Infrastructure teams to design, implement, and maintain containerized environments.
Duties and responsibilities
<ul><li>Install, configure, and upgrade Red Hat OpenShift clusters (on-premises and/or cloud).</li><li>
Manage cluster operations, including worker nodes, control plane, networking, and storage integration.</li><li>
Implement and manage CI/CD pipelines within OpenShift.</li><li>
Monitor cluster health, performance, and capacity; troubleshoot issues and outages.</li><li>
Apply security best practices, role-based access control (RBAC), and compliance policies.</li><li>
Manage OpenShift operators, projects, namespaces, and resources.</li><li>
Ensure integration with monitoring, logging, and alerting tools.</li><li>
Perform regular system upgrades, patches, and lifecycle management.</li><li>
Support development teams with application deployment and container optimization.</li><li>
Develop expertise to train staff on OpenShift and containerization technologies.</li></ul>
Job specification
Education and Experience
Bachelors degree in computer science, Communication Engineering, or related field.
Experience and Skills:<ul><li>
46 years of experience in IT infrastructure, with at least 23 years focused on container platforms (OpenShift / Kubernetes).</li><li>
Proven experience as an OpenShift Administrator or Kubernetes Administrator.</li><li>
Strong understanding of Linux/UNIX system administration.</li><li>
Hands-on experience with containerization and orchestration technologies (Docker, Kubernetes, OpenShift).</li><li>
Familiarity with CI/CD tools (Jenkins, GitLab CI, Tekton, ArgoCD).</li><li>
Knowledge of networking, storage, and security in container environments.</li><li>
Experience with monitoring/logging tools (Prometheus, Grafana, ELK, Splunk).</li><li>
Knowledge of system security, vulnerability management, and backup/recovery.</li><li>
Resourcefulness and problem-solving aptitude.</li><li>
Excellent communication and teamwork skills.</li></ul>
</div><div></div><div><h2 class="jobSectionHeader">Contrat
</h2><div>CDI</div></div></div>

<div>About the job Sr. Supervisor, Mobile QoS &amp; CEM systems
<div>Purpose of the job

Developing Customer Experience Management solutions and implementing to maintain and enhance the overall E2E customer experience and satisfaction for all business domains. Developing and maintaining all network quality tools and any needed enhancements and contribute to the integration of newly purchased products to improve network quality systems.

Duties and responsibilities

<ul><li>Develop and deliver software applications and/or modules and integrate with other up and running systems.</li><li>
Business Intelligence dashboards development and administration (ex: QlikView Desktop and Server).
</li><li>Study systems flow, data usage and work processes following the software development lifecycle.</li><li>
Designing and implementing new solutions and architectures that perfectly fit the requested business needs.</li><li>
Document and demonstrate solutions by developing documentation, flowcharts, layouts, diagrams, charts, code comments and clear code.</li><li>
Support junior developers by providing advice, coaching and technical expert guidance.</li><li>
Contribute to SLA and QoS target definitions and compliance.</li><li>
Support executive reporting with insights on network quality and customer perception.</li></ul>

Job specification

Education

<ul><li>Education Bachelor or MSc. degree of Engineering in Computer Systems, or Computer Science.</li></ul>

Experience

<ul><li>5+ years in software systems development, work automation, database systems development and systems integration.</li><li>
Experience building complex web systems that have been successfully delivered to customers</li><li>
Experience in the telecom industry is preferred.</li><li>
Experience in Big Data Technologies is essential.</li><li>
Experience in Cloud computing.</li><li>
Experience working in an agile environment.</li><li>
Experience in communicating with users, other technical teams and management to collect requirements, identify tasks, provide estimates and meet production deadlines</li>
Experience with professional software engineering best practices for the full software development life cycle, including coding standards, code reviews, source control management, build processes, testing and operations 
<li>
 
</li></ul>Skills and abilities
<ul><li>
Very good English both written &amp; spoken.</li><li>
Knowledge of QoS systems &amp; communication systems is preferred.
</li><li>Excellent knowledge of database systems and BI solutions.</li><li>
Excellent programming and debugging skills.</li><li>
Excellent problem-solving skills.</li><li>
Ability to administer different hardware and operating system solutions.</li></ul></div></div>

Sr. Supervisor, Mobile QoS & CEM systems

Nasoft

<div>Nasoft is hiring for our client specialized on Telecommunication serving the Gulf Market, The Call Center Supervisor oversees daily operations of the customer service team, ensuring high-quality support, efficient handling of inquiries, and achievement of performance targets. This role involves coaching agents, monitoring KPIs, and implementing strategies to improve customer satisfaction and operational efficiency. 
<ul><li>
 
Responsibilities:
</li><li>Supervise and support a team of call center agents.</li>
</ul><ul><li>Monitor call metrics (AHT, FCR, CSAT, etc.) and ensure service level agreements (SLAs) are met.</li>
<li>Conduct regular performance reviews and provide coaching and feedback.</li>
<li>Handle escalated customer issues and resolve complaints professionally.</li>
<li>Schedule shifts and manage workforce planning to ensure coverage.</li>
<li>Collaborate with other departments to resolve customer issues.</li>
<li>Prepare daily/weekly/monthly reports on team performance.</li>
<li>Train new hires and ensure ongoing development of team members.</li>
<li>Implement process improvements to enhance customer experience and efficiency.</li>
</ul>
Requirements<ul>
<li>
Bachelor&rsquo;s degree in Business, Communications, or related field (preferred).</li>
<li>2&ndash;4 years of experience in a call center environment, with at least 1 year in a supervisory role.</li>
<li>Must be available to work from home during night shifts</li>
<li>Strong leadership and team management skills.</li>
<li>Excellent communication and problem-solving abilities.</li>
<li>Familiarity with CRM systems and call center software.
</li><li>Ability to work under pressure and manage multiple priorities.</li>
</ul>
Benefits
Working Conditions &amp; Benefits:<ul>
<li>
5 Working Days (Rotation)</li>
<li>8 Working Hours (Rotation)</li>
<li>The first shift begins at 8 AM, while the final shift concludes at 4 AM</li>
<li>Social &amp; Medical Insurance.</li>
<li>Opportunities for learning and development</li>
<li>Defined career progression</li></ul></div>

Call Center Supervisor

Confidential Careers

<div>
 
 
 Job Title:
 
 Social Media Agent
 
 
 
 Department:
 
 Customer Experience / Contact Center
 
 
 
 Location:
 
 Dokki
 
 
 
 Reports To:
 
 Social Media Team Leader / Customer Experience Supervisor
 
 
 
 
 
 
 Job Summary:
 
 
 
 The
 
 Social Media Agent
 
 is responsible for managing customer interactions across all social media platforms, ensuring timely, professional, and high-quality responses. This role plays a key part in maintaining the company&rsquo;s online reputation, addressing customer inquiries, and enhancing overall customer satisfaction through effective communication and problem resolution.
 
 
 
 
 
 
 Key Responsibilities:
 
 
 <ul>
 <li>
 Handle
 
 customer inquiries, complaints, and service requests
 
 received through social media platforms such as Facebook, Instagram, X (Twitter), and others.
 </li>
 <li>
 Respond to messages, comments, and mentions
 
 promptly and professionally
 
 , maintaining a consistent brand tone and voice.
 </li>
 <li>
 Support customers with
 
 membership-related inquiries, service information, and problem resolution
 
 .
 </li>
 <li>
 Collaborate with internal teams (Operations, Marketing, and Customer Experience) to ensure accurate and timely responses to customer issues.
 </li>
 <li>
 Track, monitor, and escalate
 
 customer feedback or recurring issues
 
 to relevant departments for resolution.
 </li>
 <li>
 Maintain a
 
 positive brand image
 
 through excellent communication and customer engagement.
 </li>
 <li>
 Participate in
 
 regular quality and performance reviews
 
 to ensure service standards are met.
 </li>
 <li>
 Stay up to date with company updates, campaigns, and promotions to ensure accurate information sharing.
 </li>
 </ul>
 
 
 
 
 
 Qualifications &amp; Requirements:
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in
 
 Communication, Marketing, Business Administration
 
 , or a related field.
 </li>
 <li>
 
 0&ndash;5 year of experience
 
 (fresh graduates are welcome to apply) or
 
 3+ years of experience
 
 in a customer service or social media handling role.
 </li>
 <li>
 Strong written communication skills in
 
 Arabic and English
 
 .
 </li>
 <li>
 Proficiency in using major
 
 social media platforms
 
 and related management tools.
 </li>
 <li>
 Excellent customer service attitude with strong problem-solving skills.
 </li>
 <li>
 Ability to work under pressure and handle multiple conversations efficiently.
 </li>
 </ul>
 
 
 
 
 
 Preferred Skills:
 
 
 <ul>
 <li>
 Experience working in a
 
 call center or customer experience environment
 
 .
 </li>
 <li>
 Familiarity with
 
 CRM or ticketing systems
 
 (e.g., Zendesk, Freshdesk).
 </li>
 <li>
 Knowledge of
 
 social media analytics and reporting tools
 
 is a plus.
 </li>
 </ul>
</div>

Social Media Agent

EVA Pharma

<div>Join EVA Pharma, a leading pharmaceutical company dedicated to empowering the fight for Health and well-being as a fundamental human right. Recognized and certified as a best place to work, we are committed to fostering a supportive and innovative environment for our team members.
Job Summary:
We are seeking a passionate and talented Organizational Development Supervisor to join our dynamic team.
The ideal candidate will contribute to our mission of enhancing human health and well-being, ensuring that we meet the highest standards of excellence in our industry.<h3 class="jobSectionHeader">
Key Responsibilities</h3><ul>
<li>Design and execute OD strategies that align with EVA Pharma&rsquo;s vision, driving organizational effectiveness, cultural transformation, and smooth change management initiatives.
</li><li>Lead talent and leadership development programs by identifying future leaders, supporting succession planning, and collaborating with Learning &amp; Development to enhance employee capabilities.
</li><li>Oversee performance management and engagement processes, ensuring alignment with business goals, providing coaching guidance to managers, and implementing action plans based on engagement insights.
</li><li>Utilize HR analytics and workforce data to identify trends, monitor key metrics (e.g., turnover, engagement, performance), and recommend data-driven solutions to strengthen organizational capabilities.
</li><li>Champion company culture and values through initiatives that foster inclusion, equity, and belonging, while enhancing EVA Pharma&rsquo;s internal culture and external employer brand.
</li><li>Partner cross-functionally with HR and business leaders to ensure cohesive implementation of OD, talent, and engagement strategies that drive long-term organizational success.
</li></ul>Requirements<ul><li>
Bachelor&rsquo;s degree in Business Administration, Human Resources, or a related field; a Master&rsquo;s degree is an advantage.
</li><li>Minimum of four years of progressive experience in organizational development, talent management, or a similar HR role.
</li><li>Strong command of OD methodologies, change management practices, and performance management frameworks.
</li><li>Excellent analytical, problem-solving, and strategic thinking abilities, with a proactive and results-driven mindset.
</li><li>Outstanding communication, interpersonal, and stakeholder management skills, with the ability to influence and collaborate effectively across all levels.
</li><li>Advanced proficiency in HR systems, data analysis, and reporting tools, with proven capability to lead projects and drive change in fast-paced environments.</li></ul></div>

Organizational Development (OD) Supervisor

<div>About the job Sr Supervisor, Digital Channels Product Owner
<div>Purpose of the job

<ul><li>At Orange you'll be part of a dynamic team working on designing and implementing complex projects and new to market offers to fulfill customer expectations and company targets.</li><li>
Deciding how to achieve function objectives on short and long terms</li><li>
Work with internal stakeholders and external suppliers to identify opportunities/problems and design the solution to increase efficiency and revenue</li><li>
Measure the success of the launched product and plan its ongoing day to day activations</li><li>
Own new product communication and engagement Plans</li></ul>

Duties and responsibilities

Key Responsibilities:

1. User Experience (UX) Strategy &amp; Execution
<ul>
<li>Define and continuously improve the mobile app UX roadmap, ensuring intuitive and engaging customer journeys.</li>
<li>Work closely with UI/UX designers to create wireframes, prototypes, and user flows that reflect a customer-first approach.</li>
<li>Conduct user testing, feedback sessions, and usability studies to validate design decisions.</li>
<li>Monitor app usability metrics (e.g., session time, screen flows, task completion rates) and optimize accordingly.</li>
</ul>
2. Analytics &amp; Insights
<ul>
<li>Drive a data-informed culture by setting up and monitoring key performance indicators (KPIs) for mobile app usage and engagement.</li>
<li>Use analytics tools (e.g., Firebase, Google Analytics) to generate actionable insights.</li>
<li>Identify user behavior trends, drop-offs, and pain points to inform product improvements and feature development.</li>
<li>Translate insights into product requirements and business recommendations.</li>
</ul>
3. Customer Value Management (CVM)
<ul>
<li>Collaborate with CVM teams to segment users and personalize app experiences for different customer groups.</li>
<li>Leverage app analytics and customer data to design CVM-led campaigns within the mobile app (e.g., targeted offers, onboarding flows, loyalty features).</li>
<li>Align product strategies with CVM objectives to drive retention, upsell, and cross-sell opportunities.</li>
<li>Integrate app with CVM platforms for real-time targeting and performance tracking.</li>
</ul>
4. Product Management &amp; Delivery
<ul>
<li>Own the mobile app product backlog and prioritize features based on business impact and user value.</li>
<li>Lead agile development teams through sprint planning, reviews, and retrospectives.</li>
<li>Collaborate with internal stakeholders (IT, Marketing, Customer Service) to align product goals and deliverables.</li>
<li>Ensure timely delivery of high-quality app releases with proper testing and QA.</li>
</ul>
5. Leadership &amp; Collaboration
<ul>
<li>Mentor and guide junior product managers or UX analysts.</li><li>
Champion digital transformation initiatives and advocate for best-in-class mobile practices.</li><li>
Present findings, product updates, and strategic plans to senior leadership and stakeholders.</li>
</ul>
Qualifications &amp; Skills:

Education:
<ul>
<li>Bachelors or masters degree in business, Computer Science, UX Design, Data Science, or related field.</li>
</ul>
Experience:
<ul>
<li>58 years of experience in digital/mobile product management, with at least 2 years in a senior or supervisory role.</li>
<li>Proven experience in managing end-to-end mobile app lifecycle.</li>
<li>Strong background in UX principles, customer journey mapping, and agile product development.</li>
<li>Solid understanding of CVM strategies and tools, including segmentation and personalization.</li>
</ul>
Technical &amp; Analytical Skills:
<ul>
<li>Proficiency in app analytics tools (e.g., Firebase, Google Analytics, Mixpanel).</li>
<li>Familiarity with A/B testing, heatmaps, cohort analysis, and funnel tracking.</li>
<li>Experience working with UX/UI tools (e.g., Figma, Sketch, Adobe XD).</li>
<li>Understanding of mobile platforms (iOS/Android) and app store optimization (ASO).</li>
</ul>
Soft Skills:
<ul>
<li>Excellent communication and stakeholder management skills.</li>
<li>Strong problem-solving and decision-making abilities.</li>
<li>Strategic thinking with a customer-centric mindset.</li>
<li>Ability to lead cross-functional teams in a fast-paced environment.</li></ul></div></div>

Sr Supervisor, Digital Channels Product Owner

Explore 133+ Sr supervisor systems administration open shift in Giza Egypt this November. Find roles across top companies and apply now to boost your career.

133 sr supervisor systems administration open shift jobs IN Giza Egypt

Sr. Supervisor, Systems Administration - Open Shift

Sr. Supervisor, Systems Administration - Open Shift

Sr. Supervisor, Mobile QoS & CEM systems

Call Center Supervisor

Social Media Agent

Organizational Development (OD) Supervisor

Sr Supervisor, Digital Channels Product Owner