customer service manager Jobs in Giza Egypt

customer service manager

sr supervisor, digital channels product owner Jobs in Giza Egypt

sr supervisor, digital channels product owner

sr. supervisor, mobile qos & cem systems Jobs in Giza Egypt

sr. supervisor, mobile qos & cem systems

sr. supervisor, systems administration - open shift Jobs in Giza Egypt

sr. supervisor, systems administration - open shift

supervisor, digital solutions services Jobs in Giza Egypt

supervisor, digital solutions services

supervisor digital solutions services

اورنچ مصر

<div>About the job Supervisor, Digital Solutions Services
<div>Purpose of the job

Responsible for digital services channels projects. This covers Orange.eg as the main web channel for self-service and My Orange mobile application serving both mobile and fixed (DSL) customers as well as CP tools (web &amp; App), and other various digital services.

Duties and responsibilities

1. Responsible for digital transformation projects, through working closely with various departments to collect requirements, like customer service, HR, Sales, IT &amp; Marketing teams to achieve higher revenues and better customer experience.

2. Conduct business Analysis &amp; solution architecture to ensure logical connection and arrangements between system components internally, between Digital system and the rest of eco system for all digital services &amp; channels.

3. Abide by the standards, best practices of digitalization and provide solutions that will cater any digital based service or project that are dynamic and scalable to allow future developments.

4. Perform Project management activities, like Scope, budget, schedule &amp; resources management since the kick-off of the project till the launch and post deployment monitoring.

5. Run steering committees for key initiatives, Converting Business requirements to detailed technical document to be used for software development, testing and validation afterwards
6. Handle vendor management for all digital suppliers that support orange Egypt Digital portfolio, ensure design &amp; delivery according to the specs within the digital transformation journey and support the needed roadmap.

7. Support the Vendor Management actions in the technical specs, integration alignments, Contracts validation, negotiations and solution assessment.

8. Responsible for the digital services &amp; channels operations &amp; support, ensure the resolution of critical issues that would impact the Digital products and services like system capacity, tickets resolution, customer complaint handling and SLA reporting.

9. Responsible for assessing emerging trends, technologies and potential partnerships that allow us to deliver innovative experiences that simplify customer experience

10. Lead junior PMs, BAs and SAs to deliver the right High-quality Projects from All aspects of management and Architecture through coaching and mentoring.

11. Manage the production of analytical reports on Digital traffic and trends to identify opportunities of enhancements.

12. Develop a dashboard to reflect ALL KPIs that monitor and analyze trends on all digital based services, platforms and trend of growth/decline on each channel per service.

13. Prepare to executives/board the achievement and performance of the various digital services to report different Performance KPIs on regular basis.
Job specification

Education

B.SC. in communication engineering, computer engineering, computer science or electronics

Experience
<div>
<ul><li>2 - 4 years experience in telecom field specifically in data broadband products and services</li></ul>
<ul><li>knowledge of telecom/Digital environment &amp; protocols</li></ul>
<ul><li>Knowledge of project management methods</li></ul>
<ul><li>Good general IT background</li></ul>
</div>Skills and Abilities
<ul><li>
Fluent English and Arabic is a must.
</li><li>Ability to work in a fast-paced, dynamic environment, handling multiple concurrent</li><li>
Very good interpersonal skills &amp; teamwork</li><li>
Good leadership skills</li><li>
Comfortable with pressure and changing business requirements.</li></ul></div></div>

Supervisor, Digital Solutions Services

Orange

<div><div>Purpose of the job
Responsible for digital services channels projects. This covers Orange.eg as the main web channel for self-service and My Orange mobile application serving both mobile and fixed (DSL) customers as well as CP tools (web &amp; App), and other various digital services.
Duties and responsibilities
1. Responsible for digital transformation projects, through working closely with various departments to collect requirements, like customer service, HR, Sales, IT &amp; Marketing teams to achieve higher revenues and better customer experience.
2. Conduct business Analysis &amp; solution architecture to ensure logical connection and arrangements between system components internally, between Digital system and the rest of eco system for all digital services &amp; channels.
3. Abide by the standards, best practices of digitalization and provide solutions that will cater any digital based service or project that are dynamic and scalable to allow future developments.
4. Perform Project management activities, like Scope, budget, schedule &amp; resources management since the kick-off of the project till the launch and post deployment monitoring.
5. Run steering committees for key initiatives, Converting Business requirements to detailed technical document to be used for software development, testing and validation afterwards
6. Handle vendor management for all digital suppliers that support orange Egypt Digital portfolio, ensure design &amp; delivery according to the specs within the digital transformation journey and support the needed roadmap.
7. Support the Vendor Management actions in the technical specs, integration alignments, Contracts validation, negotiations and solution assessment.
8. Responsible for the digital services &amp; channels operations &amp; support, ensure the resolution of critical issues that would impact the Digital products and services like system capacity, tickets resolution, customer complaint handling and SLA reporting.
9. Responsible for assessing emerging trends, technologies and potential partnerships that allow us to deliver innovative experiences that simplify customer experience
10. Lead junior PMs, BAs and SAs to deliver the right High-quality Projects from All aspects of management and Architecture through coaching and mentoring.
11. Manage the production of analytical reports on Digital traffic and trends to identify opportunities of enhancements.
12. Develop a dashboard to reflect ALL KPIs that monitor and analyze trends on all digital based services, platforms and trend of growth/decline on each channel per service.
13. Prepare to executives/board the achievement and performance of the various digital services to report different Performance KPIs on regular basis.
Job specification
Education
B.SC. in communication engineering, computer engineering, computer science or electronics
Experience<div><ul><li>
2 - 4 years experience in telecom field specifically in data broadband products and services</li></ul><ul><li>
knowledge of telecom/Digital environment &amp; protocols</li></ul><ul><li>
Knowledge of project management methods</li></ul><ul><li>
Good general IT background</li></ul></div>
Skills and Abilities<ul><li>
Fluent English and Arabic is a must.
</li><li>Ability to work in a fast-paced, dynamic environment, handling multiple concurrent</li><li>
Very good interpersonal skills &amp; teamwork</li><li>
Good leadership skills</li><li>
Comfortable with pressure and changing business requirements.</li></ul>
</div><div></div><div><h2 class="jobSectionHeader">Contrat
</h2><div>CDI</div></div></div>

Pixelogic Media

<div>
 Pixelogic Media Partners, LLC provides distribution services and technology solutions to the
 
 
 entertainment industry. We help studios, broadcasters and digital retailers localize and
 
 
 distribute their feature and episodic titles to global audiences on-time and with superior
 
 
 quality.
 
 
 Our service offerings cover end-to-end workflows including language services such as scripting,
 
 
 subtitling, access services, dubbing, text and metadata localization in over 50 languages. Our
 
 
 technical services master and prepare this content in all distribution products including digital
 
 
 cinema, digital media and physical media (Ultra HD Blu-ray, Blu-ray and DVD).
 
 
 To date, we serviced thousands of titles for iTunes, Google Play, YouTube, Netflix, Amazon,
 
 
 Movies Anywhere and others. We also authored thousands of Ultra HD Blu-ray, Blu-ray and
 
 
 DVD titles. Our research and development team works on cutting-edge technologies such as 4K,
 
 
 high dynamic range (Dolby Vision, HDR10+), artificial intelligence and machine learning,
 
 
 software automation and our proprietary end-to-end operating platform branded as pHelix.
 
 
 Experience start-up at scale. Be part of building innovative solutions to service our media and
 
 
 entertainment clients and help us fulfill their content distribution needs. Join us if you're
 
 
 passionate about entertainment, innovation and customer service excellence!
 
 
 
 Requirements
 
 
 
 We are seeking a detail-oriented Digital Media Auditor that will be responsible for validating the quality, to ensure compliance, accuracy, and quality control in digital media assets. The role involves reviewing media files, metadata, and delivery specifications, identifying inconsistencies, and ensuring adherence to industry standards. The ideal candidate has a strong understanding of digital media workflows and quality assurance practices.
 
 
 Responsibilities:
 
 
 <ul>
 <li>
 Audit digital media assets for quality and compliance.
 </li>
 <li>
 Ensure adherence to platform and industry specifications.
 </li>
 <li>
 Identify and document errors, inconsistencies, and missing data.
 </li>
 <li>
 Collaborate with internal teams to resolve flagged issues.
 </li>
 <li>
 Maintain accurate records of audit results and quality trends.
 </li>
 <li>
 Perform detailed quality control checks on digital assets, identifying technical errors
 </li>
 <li>
 Cross-check assets against platform delivery guidelines
 </li>
 <li>
 Assist in process improvements by identifying recurring issues and suggesting preventive measures.
 </li>
 <li>
 Monitor workflow efficiency and recommend improvements in quality control processes.
 </li>
 <li>
 Keep up-to-date with industry best practices and evolving platform standards.
 
 
 </li>
 </ul>
 Requirements:
 
 
 <ul>
 <li>
 Bachelor's degree in Media or equivalent education.
 </li>
 <li>
 Experience in digital media, content distribution, or quality control.
 </li>
 <li>
 Familiarity with media specifications, codecs, and metadata standards.
 </li>
 <li>
 Strong attention to detail and analytical skills.
 </li>
 <li>
 Ability to work independently and meet deadlines.
 </li>
 <li>
 Excellent problem-solving skills and a meticulous approach to reviewing content.
 </li>
 <li>
 Ability to work in a fast-paced environment and manage multiple tasks efficiently.
 </li>
 <li>
 Knowledge of file formats (MP4, MOV, WAV, etc.), encoding standards, and QC tools.
 </li>
 <li>
 Experience with content management systems and workflow tracking tools.
 
 
 </li>
 </ul>
 
 Benefits
 
 
 
 <ul>
 <li>
 Private Health Insurance
 </li>
 <li>
 Social Insurance
 </li>
 <li>
 Paid Time Off
 </li>
 <li>
 Training &amp; Development
 </li>
 </ul>
</div>

Media Audit Technician

<div>Pixelogic Media Partners, LLC provides distribution services and technology solutions to the entertainment industry. We help studios, broadcasters and digital retailers localize and distribute their feature and episodic titles to global audiences on-time and with superior quality.
Our service offerings cover end-to-end workflows including language services such as scripting, subtitling, access services, dubbing, text and metadata localization in over 50 languages. Our technical services master and prepare this content in all distribution products including digital cinema, digital media and physical media (Ultra HD Blu-ray, Blu-ray and DVD).
To date, we serviced thousands of titles for iTunes, Google Play, YouTube, Netflix, Amazon, Movies Anywhere and others. We also authored thousands of Ultra HD Blu-ray, Blu-ray and DVD discs. Our research and development team works on cutting-edge technologies such as 4K, high dynamic range (Dolby Vision, HDR10+), artificial intelligence and machine learning, software automation and our proprietary end-to-end operating platform branded as pHelix.
Experience start-up at scale. Be part of building innovative solutions to service our media and entertainment clients and help us fulfill their content distribution needs. Join us if you&rsquo;re passionate about entertainment, innovation and customer service excellence!
Responsibilities:<ul>
<li>Manage media localization projects end-to-end ensuring quality, on-time delivery, and cost-efficiency.</li>
<li>Coordinate information and assets from different teams and work with various stakeholders to eliminate blockers.</li>
<li>Create and maintain comprehensive project documentation, plans and reports.</li>
<li>Act as a point of escalation for internal and external parties working with different internal teams and external partners to consistently deliver quality product on-time.</li>
<li>Vet timed-text and metadata files following a technical and a linguistic checklist to ensure adherence to quality requirements.</li>
<li>Make sure that clients' needs are met as projects evolve.</li>
<li>Other duties as assigned.</li>
</ul>Requirements<ul>
<li>Bilingual proficiency in Korean and English is required.</li>
<li>Experience in multi-language subtitling/dubbing project management including translation workflows and management systems.</li>
<li>Experience in professional subtitling software and timed-text formats is highly desirable.</li>
<li>Team player with outstanding communication, organizational and time management skills.</li>
<li>Excellent use of Microsoft Office applications.</li>
<li>Excellent problem-solving skills and positive attitude when dealing with emergencies.</li>
<li>Must be open to work in different time zones and being on-call during weekends.</li>
</ul>Benefits<ul>
<li>Private Health Insurance
</li><li>Social Insurance
</li><li>Paid Time Off
</li><li>Training &amp; Development</li></ul></div>

Project Manager (Korean Speaker)

<div>Pixelogic Media Partners, LLC provides distribution services and technology solutions to the entertainment industry. We help studios, broadcasters and digital retailers localize and distribute their feature and episodic titles to global audiences on-time and with superior quality.
Our service offerings cover end-to-end workflows including language services such as scripting, subtitling, access services, dubbing, text and metadata localization in over 50 languages. Our technical services master and prepare this content in all distribution products including digital cinema, digital media and physical media (Ultra HD Blu-ray, Blu-ray and DVD).
To date, we serviced thousands of titles for iTunes, Google Play, YouTube, Netflix, Amazon, Movies Anywhere and others. We also authored thousands of Ultra HD Blu-ray, Blu-ray and DVD titles. Our research and development team works on cutting-edge technologies such as 4K, high dynamic range (Dolby Vision, HDR10+), artificial intelligence and machine learning, software automation and our proprietary end-to-end operating platform branded as pHelix.
Experience start-up at scale. Be part of building innovative solutions to service our media and entertainment clients and help us fulfill their content distribution needs. Join us if you&rsquo;re passionate about entertainment, innovation and customer service excellence! 
Primary Responsibilities:<ul><li>
Developing new applications and adding new features to existing ones.
</li></ul><ul><li>Developing software for various platforms.
</li><li>Building reusable code and libraries for future use.
</li><li>Designing and scaling API endpoints.
</li><li>Collaborating with other team members and/or teams.
</li><li>Translating of UI/UX wireframes to visual elements.
</li><li>Optimizing applications for maximum speed, scalability, and security.
</li></ul>Requirements<ul>
<li>Minimum 3+ years of experience.
</li><li>Computer Science degree or equivalent.
</li><li>Demonstrated passion for learning new technologies.
</li></ul><ul><li>Strong consistency and attention to detail.
</li><li>Strong interpersonal skills with proven ability to collaborate and self-manage.
</li><li>Excellent written and verbal communication skills.
</li><li>Great attitude towards work and people.
</li><li>Intellectually curious, passionate, and inventive.
</li></ul><ul><li>A sense of ownership over the product.
</li><li>A desire to build well-engineered reusable front-end components and abstractions.
</li><li>Mastery of JavaScript, TypeScript, HTML5, and CSS3.
</li><li>Experience with front-end libraries and frameworks such as ReactJS, VueJS or AngularJS.
</li><li>Experience with front-end test frameworks such as Jest, Enzyme, react-testing-library and Cypress.
</li></ul><ul><li>Unafraid to tackle back-end problems from time to time.
</li><li>Experience in Cross-browser and device testing and understanding of web performance optimization (WPO).
</li></ul>Benefits<ul>
<li>Private Health Insurance.</li>
<li>Social Insurance.</li>
<li>Paid Time Off.</li>
<li>Training &amp; Development.</li>
<li>Performance Bonus.</li></ul></div>

Senior Front-End Development Engineer

<div>Pixelogic Media Partners, LLC provides distribution services and technology solutions to the entertainment industry. We help studios, broadcasters and digital retailers localize and distribute their feature and episodic titles to global audiences on-time and with superior quality.
Our service offerings cover end-to-end workflows including language services such as scripting, subtitling, access services, dubbing, text and metadata localization in over 50 languages. Our technical services master and prepare this content in all distribution products including digital cinema, digital media and physical media (Ultra HD Blu-ray, Blu-ray and DVD).
To date, we serviced thousands of titles for iTunes, Google Play, YouTube, Netflix, Amazon, Movies Anywhere and others. We also authored thousands of Ultra HD Blu-ray, Blu-ray and DVD titles. Our research and development team works on cutting-edge technologies such as 4K, high dynamic range (Dolby Vision, HDR10+), artificial intelligence and machine learning, software automation and our proprietary end-to-end operating platform branded as pHelix.
Experience start-up at scale. Be part of building innovative solutions to service our media and entertainment clients and help us fulfill their content distribution needs. Join us if you&rsquo;re passionate about entertainment, innovation and customer service excellence!
Requirements
. Bachelor&rsquo;s degree in Translation, Linguistics, Preferable Film studies, Mass comm. Media Studies or relevant majors.<ul><li>High level of attention to detail.</li><li>High level of organizational skills.</li><li>High level of integrity and ethics.</li><li>Ability to work independently.</li><li>Excellent verbal and written communication skills.</li><li>Problem solving skills.</li></ul>
Responsibilities:
Inspecting linear media content (video, audio, subtitles, closed captions, etc.) to confirm compliance with
client specifications and to note video and audio quality issues as well as perform checks for subtitles and
closed captions.<ul><li>Inspecting packages to confirm it meets client technical specifications before delivery.</li><li>Following and completing QC Checklists.</li><li>To be able to identify errors and artifacts and report these findings into a database system in a clear, concise</li></ul>
and easy-to-read manner.<ul><li>Work with the team to update streams QC workflows, guidelines and day-to-day practices to improve the</li></ul>
overall quality and capacity.
&bull; Abide by security policies and protect information assets entrusted to you. &bull; Participating in troubleshooting
and Root Cause Analysis of rejections.<ul><li>Duties require a high level of attention to details, an accurate and methodical approach to testing, and</li></ul>
ability to work in a fast-paced environment.<ul><li>To be willing to learn the internal systems and tools to do the job as well as being flexible to adapt to the</li></ul>
changing landscape in our industry.<ul><li>Other related tasks as assigned to fulfill responsibilities.</li></ul>
Preferred Skills:<ul><li>Previous BD, DVD, or games navigation QC experience.</li><li>Strong technical skills and knowledge of tools and devices in QC and digital media.</li><li>Knowledge of audio and video format.</li><li>Knowledge of standard subtitle requirements for film and TV.</li><li>Experience in the media industry and post-production workflows.</li><li>Postproduction/digital media experience.</li><li>Solid technical understanding of the feature film and/or television post-production environment.</li><li>Knowledge in newer media format related to home entertainment (i.e. UltraHD, object-based audio, Dolby</li></ul>
Vision, etc.).
Benefits<ul>
<li>Private Health Insurance</li>
<li>Social Insurance</li>
<li>Paid Time Off</li>
<li>Training &amp; Development</li></ul></div>

Media Quality Control Operator

<div>Pixelogic Media Partners, LLC provides distribution services and technology solutions to the entertainment industry. We help studios, broadcasters and digital retailers localize and distribute their feature and episodic titles to global audiences on-time and with superior quality.
Our service offerings cover end-to-end workflows including language services such as scripting, subtitling, access services, dubbing, text and metadata localization in over 50 languages. Our technical services master and prepare this content in all distribution products including digital cinema, digital media and physical media (Ultra HD Blu-ray, Blu-ray and DVD).
To date, we serviced thousands of titles for iTunes, Google Play, YouTube, Netflix, Amazon, Movies Anywhere and others. We also authored thousands of Ultra HD Blu-ray, Blu-ray and DVD titles. Our research and development team works on cutting-edge technologies such as 4K, high dynamic range (Dolby Vision, HDR10+), artificial intelligence and machine learning, software automation and our proprietary end-to-end operating platform branded as pHelix.
Experience start-up at scale. Be part of building innovative solutions to service our media and entertainment clients and help us fulfill their content distribution needs. Join us if you&rsquo;re passionate about entertainment, innovation and customer service excellence!
Primary Responsibilities:
<ul><li>Understanding the flow of code and how it interacts with different components.</li>
<li>Understanding project documents, customer demands, and product objectives to create and execute test cases.</li>
<li>Setting up, maintaining, and performing test automation frameworks on multiple application platforms, and building test scenarios and acceptance tests.</li>
<li>Creates &amp; manages bug reports and communicate with the team.</li>
<li>Investigates customer problems referred by the technical support team.</li>
<li>Participates in a cross-functional team working in a highly dynamic agile environment.</li>
<li>Work closely with developers to improve the testability of our applications.</li>
<li>Build scripts and tools to integrate into our continuous integration pipeline.</li>
<li>Defines testing strategies to ensure the product being released is up to industry and company standards.</li>
<li>Able to mentor, guide, and enhance SDETs technical capabilities in the selection of the test frameworks, tools, and processes.</li>
<li>Creates testing plans, including individual testing phases, and ensures the team meets the deadlines set forth in those plans.</li>
<li>Identifies risk and creates plans to mitigate it.</li>
</ul>Requirements<ul>
<li>Computer Science degree or equivalent.
</li><li>Minimum 3+ years of experience.
</li><li>Demonstrated passion for testing, development, and design.</li>
<li>Demonstrated passion for learning new technologies.
</li><li>Strong consistency and attention to detail.
</li><li>Strong interpersonal skills with proven ability to collaborate.
</li><li>Excellent written and verbal communication skills.
</li><li>Solid foundation in computer science, with strong competencies in data structures, algorithms, and software design.
</li><li>Strong knowledge in one or more of Java, C, C++, or C#.
</li><li>Strong Knowledge of HTML5, CSS3, and JavaScript is a plus.</li>
<li>Strong knowledge in one or more End-To-End Test frameworks: Selenium, Test Caf&eacute;, or Cypress.</li>
<li>Strong knowledge in one or more unit test frameworks: Junit, TestNG, Rspec, Jest, Chai, or mocha.</li>
<li>Strong knowledge in one or more Integration/API testing tools and libraries: Postman, Insomnia, or RestAssured</li>
<li>Experienced in test status monitoring, control and reporting at different test levels.</li>
<li>Experience in Agile / Scrum project development.</li>
<li>Non-functional testing experience (i.e., Web load/performance testing, Security/Pen testing) is a plus.</li>
<li>Experience in CI/CD is a plus.</li>
</ul>Benefits<ul>
<li>Private Health Insurance.</li>
<li>Social Insurance.</li>
<li>Paid Time Off.</li>
<li>Training &amp; Development.</li>
<li>Performance Bonus.</li></ul></div>

Senior Software Development Engineer in Test

Explore 165+ Supervisor digital solutions services in Giza Egypt this November. Find roles across top companies and apply now to boost your career.

165 supervisor digital solutions services jobs IN Giza Egypt

Supervisor, Digital Solutions Services

Supervisor, Digital Solutions Services

Media Audit Technician

Project Manager (Korean Speaker)

Senior Front-End Development Engineer

Media Quality Control Operator

Senior Software Development Engineer in Test