software engineer

senior software engineer

design engineer

quality engineer

lead software engineer

technical lead

Wipro

<div>Job Description<p></p><div><div><ul><li><div><b><br>
</b><br>
</div></li></ul></div></div><div><div><div><div>Job Title: Technical Lead
</div></div></div></div><div><div><div><div>Req Id: 88435
</div></div></div></div><div><div><div><div>City: Hyderabad
</div></div></div></div><div><div><div><div>State/Province: Telangana
</div></div></div></div><div><div><div><div>Posting Start Date: 10/30/25
</div></div></div></div><div><div><div><div>Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients&rsquo; most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com.
</div></div></div></div><div><div><div><div>Job Description:
<div><div><div><h2 class="jobSectionHeader"><b>Technical Lead
</b></h2></div><div><p>Minimum 5 to 6 yrs of working experience as a ETL Tester.<br>
</p><p></p><div>Strong ETL testing experience
<br>
<ul><li>Experience writing SQL queries
</li><li>Experienced with TOAD
</li><li>Strong knowledge of software QA methodologies, tools and processes
</li><li>Ability to create detailed, comprehensive test plan and test cases/scripts based on Stories
</li><li>Execute manual test cases
</li><li>Familiar with the life cycle of projects (DEV, SIT, UAT)
</li><li>Open and manage defects to closure
</li><li>Provide daily status reports on progress
</li><li>Analytical skills
</li><li>Working knowledge of QTest (can train if needed) and Jira
</li><li>Clear communicator (written and verbal)
</li><li>Ability to adapt to change
</li><li>Quick learner
</li></ul></div><p>Pref Location: Bangalore, Hyderabad, Chennai
</p></div></div></div></div></div></div></div><div><div><div><div>Mandatory Skills: ETL Testing .<br>
<p></p>Experience: 5-8 Years .<br>
<p></p>Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome.</div></div></div></div></div><p></p>

Technical Lead

Hogarth Worldwide

<div><div><p>Hogarth is the Global Content Production Company. Part of WPP, Hogarth partners with one in every two of the world's top 100 brands including Coca-Cola, Ford, Rolex, Nestl&eacute;, Mondelez and Dyson. With a breadth of experience across an extensive range of sectors, Hogarth offers the unrivaled ability to deliver relevant, engaging, and measurable content across all channels and media - both established and emerging. The number of channels at our fingertips; the need for speed; and the drive for mass personalisation, all mean that brands need different solutions. Our global team of over 7,500 craft and technology experts brings together creative, production and innovation to help clients navigate this exciting and ever-changing world of today's content experience.</p>
<p><i>
WPP is the creative transformation company. We use the power of creativity to build better futures for our people, planet, clients and communities. </i><i>Working at WPP means being part of a global network of more than 100,000 talented people dedicated to doing extraordinary work for our clients. We operate in over 100 countries, with corporate headquarters in New York, London and Singapore.</i><i> WPP is a world leader in marketing services, with deep AI, data and technology capabilities, global presence and unrivalled creative talent. Our clients include many of the biggest companies and advertisers in the world, including approximately 300 of the Fortune Global 500. Our people are the key to our success. We're committed to fostering a culture of creativity, belonging and continuous learning, attracting and developing the brightest talent, and providing exciting career opportunities that help our people grow.</i></p></div><p><b>
Technical Lead</b></p><br>
<p></p>
<p><b>
Key Role Responsibilities</b></p>
<ul>
<li>Lead and mentor a team of developers, providing technical guidance, support, and expertise.</li>
<li>Collaborate with cross-functional teams, including product managers, designers, and QA engineers, to define technical requirements and project milestones.</li>
<li>Drive the technical direction, architecture, and implementation strategies for decoupled CMS projects.</li>
<li>Ensure adherence to best practices, coding standards, and quality guidelines throughout the development process.</li>
<li>Develop and maintain robust, scalable, and high-performance web applications using modern web technologies.</li>
<li>Implement decoupled CMS solutions, integrating front-end frameworks with back-end CMS platforms.</li>
<li>Design and develop APIs, Microservices, and other server-side components to support decoupled architectures.</li>
<li>Collaborate with front-end developers to ensure seamless integration between the presentation layer and the decoupled CMS.</li>
<li>Demonstrate strong proficiency in decoupled CMS platforms, specifically Drupal, Sitecore, or Umbraco.</li>
<li>Stay up to date with the latest industry trends and advancements in web development, decoupled architectures, and CMS technologies.</li>
<li>Provide technical guidance and recommendations for selecting the most appropriate CMS platform based on project requirements.</li>
<li>Work closely with project managers to define project scope, timelines, and resource allocation.</li>
<li>Participate in sprint planning, backlog grooming, and other Agile development processes.</li>
<li>Identify and mitigate technical risks and challenges, ensuring timely delivery of high-quality software solutions.</li></ul><br>
<p></p>
<p><b>
Key Candidate Requirements</b></p>
<ul>
<li>Proven experience as a Full Stack Engineer, with a focus on decoupled CMS solutions.</li>
<li>Strong background in developing web applications using modern front-end and back-end technologies.</li>
</ul>
<p><b>Skills:</b></p>
<ul>
<li>Proficiency in decoupled CMS platforms, ideally Drupal, Sitecore, or Umbraco.</li>
<li>Strong expertise in front-end technologies such as JavaScript (ES6+), HTML5, CSS3, and front-end frameworks like React, Angular, or Vue.js.</li>
<li>Experience with server-side technologies such as Node.js, PHP, .NET, or Java.</li>
<li>Solid understanding of RESTful APIs, GraphQL, and other API integration techniques.</li>
<li>Knowledge of database systems (e.g., MySQL, PostgreSQL) and proficiency in SQL.</li>
<li>Proven experience in leading and mentoring a team of developers.</li>
<li>Strong communication and interpersonal skills to collaborate effectively with cross-functional teams.</li>
<li>Ability to provide technical guidance, conduct code reviews, and promote best practices.</li>
<li>Excellent problem-solving and decision-making abilities.</li>
<li>Familiarity with cloud platforms and services (e.g., AWS, Azure, Google Cloud).</li>
<li>Experience with containerization technologies like Docker and orchestration tools like Kubernetes.</li>
<li>Knowledge of DevOps practices and CI/CD pipelines.</li>
<li>Understanding of agile software development methodologies.</li></ul><br>
<p></p>
<p><b>
Drupal Specific Requirements</b></p>
<ul>
<li><b>Drupal Development Expertise</b>:</li>
<li><ul><li>Extensive experience in building and maintaining Drupal-based web applications, with proficiency in Drupal 9+</li>
<li>Strong understanding of Drupal's core API, hooks, and custom module development.</li>
<li>Proven ability to develop reusable Drupal modules and themes to meet specific project requirements.</li>
<li>Expertise in leveraging Drupal's theming layer and creating responsive, adaptive themes that integrate seamlessly with modern front-end frameworks.</li>
<li>Experience implementing <b>decoupled (headless) Drupal</b> architectures, including building and consuming APIs to deliver content to front-end applications.</li>
<li>Familiarity with GraphQL or JSON for integrating Drupal as a content repository with front-end JavaScript frameworks.</li>
</ul></li><li><b>Drupal Configuration experience</b>:</li>
<li><ul><li>Strong understanding of <b>Drupal's Configuration Management</b> system to manage site configurations effectively across different environments and large multisite deployments.</li>
<li>Experience in designing complex content workflows using <b>Drupal's Workbench</b> or other content moderation tools.</li>
<li>Proficiency in setting up and managing <b>user roles, permissions, and access control</b> to enforce security best practices.</li>
<li>Familiarity with Drupal's <b>multilingual capabilities</b> to manage content across different languages.</li>
<li>Experience with <b>multisite configurations</b> for managing multiple websites from a single Drupal instance.</li>
<li>Expertise in optimizing Drupal performance, including <b>caching strategies</b> using tools like <b>Drupal Cache API, Varnish</b>, and <b>Memcached</b>.</li>
<li>Experience with <b>database tuning</b> and <b>performance analysis</b> to ensure Drupal applications run efficiently.</li>
<li>Ability to identify and select <b>contributed modules</b> based on project needs and familiarity with evaluating module stability and support.</li>
</ul></li><li><b>Bonus</b></li>
<li><ul><li>Experience contributing to the <b>Drupal community</b>, including writing patches or supporting contributed modules, is a plus.</li>
</ul></li></ul><div><div><b>Our Hogarth Values:</b></div>
<div>
<p><b>Hands on</b><br>
No egos here. Just a shared drive to roll up our sleeves and make great things happen. Every project-big or small, gets our full energy because we believe in doing things right. Every single time. It's how we deliver real results without cutting corners.<br>
<br>
<b>Honesty</b><br>
We are real and authentic &ndash; with each other and in our work. Honest, direct communication builds the trust we need to collaborate, grow, and make meaningful things together. It's not always easy but it's always worth it.</p>
<p><b>
Heart &amp; Soul</b><br>
We bring heart to everything we make. Passion, pride and relentless drive push us beyond &quot;good enough&quot; &ndash;&ndash;because we care deeply about our craft, and we're always chasing better. We love what we do, and it shows.</p>
<p><b>
Happy Family</b><br>
Creating a space where everyone feels valued-even when opinions differ, makes this a supportive and inclusive environment for our people. We embrace our differences, celebrate our wins together, and never lose our sense of humor.<br>
<br>
<b>Hungry</b><br>
Curiosity keeps us hungry. We question, experiment, and always seek out what's next. We never settle, and we never stop learning.</p></div><br>
<div></div>
<div><b>Inclusion and Impact</b></div>
<div>
<p><i>WPP is an equal opportunity employer and considers applicants for all positions without discrimination or regard to particular characteristics. We are committed to fostering a culture of respect in which everyone feels they belong and has the same opportunities to progress in their careers.</i></p>
</div>
<p><b><i>Please contact </i></b><b><i>careers@hogarth.com</i></b><b><i> if you need the job advert or form in another format.</i></b></p>
<h4 class="jobSectionHeader"><b>
Data</b></h4>
<p>
We rely on legitimate interest as a legal basis for processing personal information under the GDPR for purposes of recruitment and applications for employment.</p>
<p>
When you click the &quot;Submit Application&quot; button at the bottom of this page, this will send all the information you have added to Hogarth WW. Before you do this, we think it's a good idea to read through our Privacy statement. This explains what we do with your personal data when you apply for a role with us, and, how you can update the information you have provided us with or how to remove it.</p></div></div>

infinite Computer Solution

<p></p><div><div><div><div><b>Data Engineer &ndash; Job Description</b><br>
<b>What You&rsquo;ll Do</b><br>
As a Data Engineer, you'll be a key contributor to building and scaling robust data solutions across the organization. You will:<ul><li>
Architect Scalable Data Pipelines: Design, develop, and maintain reliable ETL/ELT workflows using Databricks, Spark, and Python.</li><li>
Enable Data Access &amp; Analytics: Partner with analytics, product, and engineering teams to ensure timely, accurate, and governed access to data for downstream reporting and analytics.</li><li>
Optimize Data Workflows: Improve performance, reduce latency, and streamline processes by tuning SQL, optimizing Spark jobs, and enhancing cloud data pipelines.</li><li>
Leverage Cloud Infrastructure: Utilize AWS services (e.g., S3, Glue, Lambda) to manage and scale data engineering workloads.</li><li>
Drive Best Practices: Establish and maintain data engineering standards, including code quality, data security, version control, and documentation.</li><li>
Build &amp; Maintain Data Models: Construct and support dimensional and normalized data models that support cross-functional use cases and reporting needs.</li><li>
Automation &amp; Monitoring: Set up robust pipeline orchestration (e.g., with Airflow, Databricks Jobs, or AWS Step Functions) and monitoring/alerting systems.</li><li>
Collaborate Cross-Functionally: Work with data analysts, scientists, and business users to understand requirements and transform raw data into business-ready datasets.</li></ul><p></p><b><br>
Must-Haves</b><br>
<ul><li>
5+ years of experience as a Data Engineer or in a similar role.</li><li>
Strong hands-on experience with Databricks (Spark, Delta Lake) and Python-based ETL frameworks.</li><li>
Solid experience working with AWS cloud services for data processing and storage.</li><li>
Proficient in SQL for data wrangling, transformation, and performance tuning.</li><li>
Experience with data lake architectures, ELT/ETL development, and orchestration tools.</li><li>
Familiarity with software engineering best practices, including CI/CD, version control, and code reviews.</li><li>
Strong communication and collaboration skills; comfortable working with technical and non-technical stakeholders.</li></ul><p></p><b><br>
Nice-to-Haves</b><br>
<ul><li>
Experience with Power BI or other BI tools (e.g., Tableau, Looker) to assist in data visualization or self-service reporting enablement.</li><li>
Exposure to data governance and data quality frameworks.</li><li>
Understanding of data cataloging tools and metadata management.</li></ul></div><br>
</div><div><p><b>Qualifications</b></p>
<div>Graduation</div>
</div><div><p><b>Range of Year Experience-Min Year</b></p>
<div>5</div>
</div><div><p><b>Range of Year Experience-Max Year</b></p>
<div>7</div></div></div></div><div></div>

<p></p><div><div><div><div><div><div><div><div>1 4-7 years of experience on cloud technology.</div></div><br>
<div><div>
2. OpenStack, Kubernetes, Linux, OpenShift,</div></div><br>
<div><div>
3. CaaS onboarding support, Helm Chart, ISTIO</div></div><br>
<div><div>
4. Should have a good understanding of Networking IP knowledge</div></div><br>
<div><div>
5. Knowledge of CNF/VNF onboarding support</div></div><br>
<div><div>
6. Good understanding of LLD, HLD</div></div><br>
</div></div></div>
</div><div><p><b>Qualifications</b></p>
<div>BE/BCA/BSC</div>
</div><div><p><b>Range of Year Experience-Min Year</b></p>
<div>5</div>
</div><div><p><b>Range of Year Experience-Max Year</b></p>
<div>10</div></div></div></div><div></div>

<div>Job Description<p></p><div><div><ul><li><div><b><br>
</b><br>
</div></li></ul></div></div><div><div><div><div>Job Title: Technical Lead L1
</div></div></div></div><div><div><div><div>Req Id: 107580
</div></div></div></div><div><div><div><div>City: Bengaluru
</div></div></div></div><div><div><div><div>State/Province: Karnataka
</div></div></div></div><div><div><div><div>Posting Start Date: 10/30/25
</div></div></div></div><div><div><div><div>Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients&rsquo; most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com.
</div></div></div></div><div><div><div><div>Job Description:
<div><div><div><h2 class="jobSectionHeader"><b>Job Description
</b></h2></div><div><h1 class="jobSectionHeader"><b>Role Purpose
</b></h1><p>The purpose of the role is to support process delivery by ensuring daily performance of the Production Specialists, resolve technical escalations and develop technical capability within the Production Specialists.<br>
<br>
</p></div></div><div><div><h2 class="jobSectionHeader"><b>&#847;
</b></h2></div><div><h2 class="jobSectionHeader"><b>Do
</b></h2><ul><li><b>Oversee and support process by reviewing daily transactions on performance parameters
</b><ul><li>Review performance dashboard and the scores for the team
</li><li>Support the team in improving performance parameters by providing technical support and process guidance
</li><li>Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions
</li><li>Ensure standard processes and procedures are followed to resolve all client queries
</li><li>Resolve client queries as per the SLA&rsquo;s defined in the contract
</li><li>Develop understanding of process/ product for the team members to facilitate better client interaction and troubleshooting
</li><li>Document and analyze call logs to spot most occurring trends to prevent future problems
</li><li>Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution
</li><li>Ensure all product information and disclosures are given to clients before and after the call/email requests
</li><li>Avoids legal challenges by monitoring compliance with service agreements
</li></ul></li></ul></div></div><div><div><h2 class="jobSectionHeader"><b>&#847;
</b></h2></div><div><ul><li><b>Handle technical escalations through effective diagnosis and troubleshooting of client queries
</b><ul><li>Manage and resolve technical roadblocks/ escalations as per SLA and quality requirements
</li><li>If unable to resolve the issues, timely escalate the issues to TA &amp; SES
</li><li>Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions
</li><li>Troubleshoot all client queries in a user-friendly, courteous and professional manner
</li><li>Offer alternative solutions to clients (where appropriate) with the objective of retaining customers&rsquo; and clients&rsquo; business
</li><li>Organize ideas and effectively communicate oral messages appropriate to listeners and situations
</li><li>Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract SLA&rsquo;s
</li></ul></li></ul></div></div><div><div><h2 class="jobSectionHeader"><b>&#847;
</b></h2></div><div><ul><li><b>Build people capability to ensure operational excellence and maintain superior customer service levels of the existing account/client
</b><ul><li>Mentor and guide Production Specialists on improving technical knowledge
</li><li>Collate trainings to be conducted as triage to bridge the skill gaps identified through interviews with the Production Specialist
</li><li>Develop and conduct trainings (Triages) within products for production specialist as per target
</li><li>Inform client about the triages being conducted
</li><li>Undertake product trainings to stay current with product features, changes and updates
</li><li>Enroll in product specific and any other trainings per client requirements/recommendations
</li><li>Identify and document most common problems and recommend appropriate resolutions to the team
</li><li>Update job knowledge by participating in self learning opportunities and maintaining personal networks
</li></ul></li></ul></div></div><div><div><h2 class="jobSectionHeader"><b>&#847;
</b></h2></div><div><p><b>Deliver
</b></p><div><div><div><div>No </div><div>Performance Parameter </div><div>Measure
</div></div><br>
<div><div>1 </div><div>Process </div><div>No. of cases resolved per day, compliance to process and quality standards, meeting process level SLAs, Pulse score, Customer feedback, NSAT/ ESAT
</div></div><br>
<div><div>2 </div><div>Team Management </div><div>Productivity, efficiency, absenteeism
</div></div><br>
<div><div>3 </div><div>Capability development </div><div>Triages completed, Technical Test performance<br>
</div></div><br>
</div></div></div></div></div></div></div></div></div><p></p><div><div><div><div>Mandatory Skills: Embedded and System Software .<br>
<p></p>Experience: 5-8 Years .<br>
<p></p>Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention.</div></div></div></div></div><p></p>

Technical Lead L1

<div>Job Description<p></p><div><div><ul><li><div><b><br>
</b><br>
</div></li></ul></div></div><div><div><div><div>Job Title: Technical Lead L1
</div></div></div></div><div><div><div><div>Req Id: 107581
</div></div></div></div><div><div><div><div>City: Pune
</div></div></div></div><div><div><div><div>State/Province: Maharashtra
</div></div></div></div><div><div><div><div>Posting Start Date: 10/30/25
</div></div></div></div><div><div><div><div>Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients&rsquo; most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com.
</div></div></div></div><div><div><div><div>Job Description:
<div><div><div><h2 class="jobSectionHeader"><b>Job Description
</b></h2></div><div><h1 class="jobSectionHeader"><b>Role Purpose
</b></h1><p>The purpose of the role is to support process delivery by ensuring daily performance of the Production Specialists, resolve technical escalations and develop technical capability within the Production Specialists.<br>
<br>
</p></div></div><div><div><h2 class="jobSectionHeader"><b>&#847;
</b></h2></div><div><h2 class="jobSectionHeader"><b>Do
</b></h2><ul><li><b>Oversee and support process by reviewing daily transactions on performance parameters
</b><ul><li>Review performance dashboard and the scores for the team
</li><li>Support the team in improving performance parameters by providing technical support and process guidance
</li><li>Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions
</li><li>Ensure standard processes and procedures are followed to resolve all client queries
</li><li>Resolve client queries as per the SLA&rsquo;s defined in the contract
</li><li>Develop understanding of process/ product for the team members to facilitate better client interaction and troubleshooting
</li><li>Document and analyze call logs to spot most occurring trends to prevent future problems
</li><li>Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution
</li><li>Ensure all product information and disclosures are given to clients before and after the call/email requests
</li><li>Avoids legal challenges by monitoring compliance with service agreements
</li></ul></li></ul></div></div><div><div><h2 class="jobSectionHeader"><b>&#847;
</b></h2></div><div><ul><li><b>Handle technical escalations through effective diagnosis and troubleshooting of client queries
</b><ul><li>Manage and resolve technical roadblocks/ escalations as per SLA and quality requirements
</li><li>If unable to resolve the issues, timely escalate the issues to TA &amp; SES
</li><li>Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions
</li><li>Troubleshoot all client queries in a user-friendly, courteous and professional manner
</li><li>Offer alternative solutions to clients (where appropriate) with the objective of retaining customers&rsquo; and clients&rsquo; business
</li><li>Organize ideas and effectively communicate oral messages appropriate to listeners and situations
</li><li>Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract SLA&rsquo;s
</li></ul></li></ul></div></div><div><div><h2 class="jobSectionHeader"><b>&#847;
</b></h2></div><div><ul><li><b>Build people capability to ensure operational excellence and maintain superior customer service levels of the existing account/client
</b><ul><li>Mentor and guide Production Specialists on improving technical knowledge
</li><li>Collate trainings to be conducted as triage to bridge the skill gaps identified through interviews with the Production Specialist
</li><li>Develop and conduct trainings (Triages) within products for production specialist as per target
</li><li>Inform client about the triages being conducted
</li><li>Undertake product trainings to stay current with product features, changes and updates
</li><li>Enroll in product specific and any other trainings per client requirements/recommendations
</li><li>Identify and document most common problems and recommend appropriate resolutions to the team
</li><li>Update job knowledge by participating in self learning opportunities and maintaining personal networks
</li></ul></li></ul></div></div><div><div><h2 class="jobSectionHeader"><b>&#847;
</b></h2></div><div><p><b>Deliver
</b></p><div><div><div><div>No </div><div>Performance Parameter </div><div>Measure
</div></div><br>
<div><div>1 </div><div>Process </div><div>No. of cases resolved per day, compliance to process and quality standards, meeting process level SLAs, Pulse score, Customer feedback, NSAT/ ESAT
</div></div><br>
<div><div>2 </div><div>Team Management </div><div>Productivity, efficiency, absenteeism
</div></div><br>
<div><div>3 </div><div>Capability development </div><div>Triages completed, Technical Test performance<br>
</div></div><br>
</div></div></div></div></div></div></div></div></div><p></p><div><div><div><div>Mandatory Skills: C Programming .<br>
<p></p>Experience: 5-8 Years .<br>
<p></p>Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention.</div></div></div></div></div><p></p>

<div>Job Description<p></p><div><div><ul><li><div><b><br>
</b><br>
</div></li></ul></div></div><div><div><div><div>Job Title: Technical Lead L1
</div></div></div></div><div><div><div><div>Req Id: 107600
</div></div></div></div><div><div><div><div>City: Hyderabad
</div></div></div></div><div><div><div><div>State/Province: Telangana
</div></div></div></div><div><div><div><div>Posting Start Date: 10/30/25
</div></div></div></div><div><div><div><div>Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients&rsquo; most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com.
</div></div></div></div><div><div><div><div>Job Description:
<div><div><div><h2 class="jobSectionHeader"><b>Job Description
</b></h2></div><div><h1 class="jobSectionHeader"><b>Role Purpose
</b></h1><p>The purpose of the role is to support process delivery by ensuring daily performance of the Production Specialists, resolve technical escalations and develop technical capability within the Production Specialists.<br>
<br>
</p></div></div><div><div><h2 class="jobSectionHeader"><b>&#847;
</b></h2></div><div><h2 class="jobSectionHeader"><b>Do
</b></h2><ul><li><b>Oversee and support process by reviewing daily transactions on performance parameters
</b><ul><li>Review performance dashboard and the scores for the team
</li><li>Support the team in improving performance parameters by providing technical support and process guidance
</li><li>Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions
</li><li>Ensure standard processes and procedures are followed to resolve all client queries
</li><li>Resolve client queries as per the SLA&rsquo;s defined in the contract
</li><li>Develop understanding of process/ product for the team members to facilitate better client interaction and troubleshooting
</li><li>Document and analyze call logs to spot most occurring trends to prevent future problems
</li><li>Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution
</li><li>Ensure all product information and disclosures are given to clients before and after the call/email requests
</li><li>Avoids legal challenges by monitoring compliance with service agreements
</li></ul></li></ul></div></div><div><div><h2 class="jobSectionHeader"><b>&#847;
</b></h2></div><div><ul><li><b>Handle technical escalations through effective diagnosis and troubleshooting of client queries
</b><ul><li>Manage and resolve technical roadblocks/ escalations as per SLA and quality requirements
</li><li>If unable to resolve the issues, timely escalate the issues to TA &amp; SES
</li><li>Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions
</li><li>Troubleshoot all client queries in a user-friendly, courteous and professional manner
</li><li>Offer alternative solutions to clients (where appropriate) with the objective of retaining customers&rsquo; and clients&rsquo; business
</li><li>Organize ideas and effectively communicate oral messages appropriate to listeners and situations
</li><li>Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract SLA&rsquo;s
</li></ul></li></ul></div></div><div><div><h2 class="jobSectionHeader"><b>&#847;
</b></h2></div><div><ul><li><b>Build people capability to ensure operational excellence and maintain superior customer service levels of the existing account/client
</b><ul><li>Mentor and guide Production Specialists on improving technical knowledge
</li><li>Collate trainings to be conducted as triage to bridge the skill gaps identified through interviews with the Production Specialist
</li><li>Develop and conduct trainings (Triages) within products for production specialist as per target
</li><li>Inform client about the triages being conducted
</li><li>Undertake product trainings to stay current with product features, changes and updates
</li><li>Enroll in product specific and any other trainings per client requirements/recommendations
</li><li>Identify and document most common problems and recommend appropriate resolutions to the team
</li><li>Update job knowledge by participating in self learning opportunities and maintaining personal networks
</li></ul></li></ul></div></div><div><div><h2 class="jobSectionHeader"><b>&#847;
</b></h2></div><div><p><b>Deliver
</b></p><div><div><div><div>No </div><div>Performance Parameter </div><div>Measure
</div></div><br>
<div><div>1 </div><div>Process </div><div>No. of cases resolved per day, compliance to process and quality standards, meeting process level SLAs, Pulse score, Customer feedback, NSAT/ ESAT
</div></div><br>
<div><div>2 </div><div>Team Management </div><div>Productivity, efficiency, absenteeism
</div></div><br>
<div><div>3 </div><div>Capability development </div><div>Triages completed, Technical Test performance<br>
</div></div><br>
</div></div></div></div></div></div></div></div></div><p></p><div><div><div><div>Mandatory Skills: IOS Middleware framework .<br>
<p></p>Experience: 5-8 Years .<br>
<p></p>Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention.</div></div></div></div></div><p></p>

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