technical operations manager

ibex

<div>
 The Technical Account Manager (TAM) is the primary technical point of contact between Ibex and the client, ensuring stable and efficient contact center technology operations. This role manages technical onboarding, service delivery, escalations, and SLA performance while coordinating closely with Operations, IT, and Infrastructure teams to drive issue resolution and continuous improvement.
 
 
 <ul>
 <li>
 Serve as the primary technical liaison between Ibex and the client.
 </li>
 <li>
 Manage onboarding, deployment, and ongoing technical performance for contact center technology operations.
 </li>
 <li>
 Builds strong technical relationships with clients and translates client requirements into technical tasks for internal teams.
 </li>
 <li>
 Handles technical escalations, drives issue resolution, and coordinates RCAs with internal teams.
 </li>
 <li>
 Documents client requirements, workflows, risks, and technical profiles clearly.
 </li>
 <li>
 Monitor service delivery, analytics, and SLAs.
 </li>
 <li>
 Identifies risks early and prevents issues through proactive monitoring
 </li>
 <li>
 Maintains accurate documentation, client technical profiles, and playbooks
 </li>
 <li>
 Coordinate improvement initiatives, feature adoption, platform improvement and Stability initiatives with Operations and IT Infrastructure.
 
 
 </li>
 </ul>
 
 Responsibilities
 
 
 
 <ul>
 <li>
 </li>
 <ul>
 <li>
 Strong understanding of IT infrastructure, networks, and system performance.
 </li>
 <li>
 Ability to translate technical concepts for non-technical stakeholders.
 </li>
 <li>
 Customer-focused mindset with a commitment to client stability and satisfaction.
 </li>
 <li>
 Critical thinker with the ability to anticipate risks and prevent issues.
 </li>
 <li>
 Excellent communication, client-handling, and escalation-management skills.
 </li>
 <li>
 Strong analytical and troubleshooting skills.
 </li>
 <li>
 Attention to detail in documentation, RCAs, and configurations
 </li>
 <li>
 Resilient under pressure, especially during incidents or outages
 </li>
 <li>
 Experience working with SLAs, reporting, and performance monitoring tools.
 </li>
 <li>
 Ability to coordinate between cross-functional teams (Ops, IT, Infra).
 
 </li>
 </ul>
 </ul>
 The TAM will consolidate IT updates, manage communication with the client, and ensure follow-through across teams
 
 
 
 Qualifications
 
 
 
 <ul>
 <li>
 Bachelor's degree in computer science, Information Technology, Engineering, or related field.
 </li>
 <li>
 3&ndash;5+ years of experience in IT support, technical operations, or technical account management or similar roles.
 </li>
 <li>
 Experience working in BPO, contact center, SaaS, or enterprise IT environments preferred.
 </li>
 <li>
 Familiarity with SLAs, operational workflows, and incident management processes.
 </li>
 </ul>
</div>

Assistant Manager, (Technical Account Management TAM)

<div>
 
 
 About the Role
 
 
 
 
 
 
 
 
 
 The Technical Account Manager (TAM) is the primary technical point of contact between Ibex and the client, ensuring stable and efficient contact center technology operations. This role manages technical onboarding, service delivery, escalations, and SLA performance while coordinating closely with Operations, IT, and Infrastructure teams to drive issue resolution and continuous improvement.
 
 
 
 
 
 
 
 
 
 Responsibilities
 
 
 
 
 
 
 
 
 <ul>
 <li>
 Serve as the primary technical liaison between Ibex and the client.
 </li>
 <li>
 Manage onboarding, deployment, and ongoing technical performance for contact center technology operations.
 </li>
 <li>
 Build strong technical relationships with clients and translate client requirements into technical tasks for internal teams.
 </li>
 <li>
 Handle technical escalations, drive issue resolution, and coordinate RCAs with internal teams.
 </li>
 <li>
 Document client requirements, workflows, risks, and technical profiles clearly.
 </li>
 <li>
 Monitor service delivery, analytics, and SLAs.
 </li>
 <li>
 Identify risks early and prevent issues through proactive monitoring.
 </li>
 <li>
 Maintain accurate documentation, client technical profiles, and playbooks.
 </li>
 <li>
 Coordinate improvement initiatives, feature adoption, platform improvement, and stability initiatives with Operations and IT Infrastructure.
 </li>
 </ul>
 
 
 
 
 
 
 
 Qualifications
 
 
 
 
 
 
 
 
 <ul>
 <li>
 Bachelor's degree in computer science, Information Technology, Engineering, or related field.
 </li>
 <li>
 3&ndash;5+ years of experience in IT support, technical operations, or technical account management or similar roles.
 </li>
 <li>
 Experience working in BPO, contact center, SaaS, or enterprise IT environments preferred.
 </li>
 <li>
 Familiarity with SLAs, operational workflows, and incident management processes.
 </li>
 </ul>
 
 
 
 
 
 
 
 Required Skills
 
 
 
 
 
 
 
 
 <ul>
 <li>
 Strong understanding of IT infrastructure, networks, and system performance.
 </li>
 <li>
 Ability to translate technical concepts for non-technical stakeholders.
 </li>
 <li>
 Customer-focused mindset with a commitment to client stability and satisfaction.
 </li>
 <li>
 Critical thinker with the ability to anticipate risks and prevent issues.
 </li>
 <li>
 Excellent communication, client-handling, and escalation-management skills.
 </li>
 <li>
 Strong analytical and troubleshooting skills.
 </li>
 <li>
 Attention to detail in documentation, RCAs, and configurations.
 </li>
 <li>
 Resilient under pressure, especially during incidents or outages.
 </li>
 <li>
 Experience working with SLAs, reporting, and performance monitoring tools.
 </li>
 <li>
 Ability to coordinate between cross-functional teams (Ops, IT, Infra).
 </li>
 </ul>
 
 
 
 
 
 
 The TAM will consolidate IT updates, manage communication with the client, and ensure follow-through across teams.
 
 
 
</div>

Assistant Manager - Technical Account Management (TAM)

METRO Pakistan (Pvt) Limited

<div>
 METRO opened its first cash &amp; carry wholesale center in Pakistan in 2007 &amp; expanded to 5 wholesale centers in a short span of 18 months. In July 2012 METRO and Makro-Habib combined their wholesale business in Pakistan marking the beginning of a long-term partnership to the mutual benefit of both companies. The merger allowed
 
 
 METRO and Makro-Habib to combine resources and gain the financial strength to lead and grow in a challenging environment and to gain synergies targeted to generate value for our customers and suppliers alike. Today the company is operating 10 wholesale centers in Lahore, Karachi, Multan, Islamabad &amp; Faisalabad.
 
 
 METRO Pakistan (Pvt) Limited is part of METRO GROUP&rsquo;s sales division METRO Cash &amp; Carry, the international leader in self-service wholesale. The company operates more than 750 stores in 25 countries in Europe, Asia and Africa and has a workforce of over 107,000 employees. Sales in 2016/17 were approximately 37 billion Euro.
 
 
 
 Job Description
 
 
 
 <ul>
 <li>
 Process, verify, and record OPEX invoices with precision, ensuring strict compliance with internal controls and timely submission to the Finance team for payment.
 </li>
 <li>
 Enhance vendor governance by addressing billing discrepancies, validating supporting documents, and ensuring vendors adhere to service level agreements, pricing terms, and documentation standards.
 </li>
 <li>
 Track and monitor OPEX budgets across all stores, prepare consolidated monthly accruals, and support month-end closings to maintain accurate and timely financial reporting.
 </li>
 <li>
 Manage procurement workflows via Easy Ordering and P2P systems by raising purchase orders, validating process compliance, and ensuring full audit readiness of all documentation.
 </li>
 <li>
 Coordinate the renewal of Service Level Agreements (SLAs) by working closely with internal management, suppliers/vendors, and the Legal Department, ensuring that contract terms are updated, compliant, and aligned with operational and financial requirements.
 </li>
 <li>
 Consolidate, verify, and report monthly utility and energy data for all stores to support cost monitoring and financial planning.
 </li>
 <li>
 Assisting line manager in leading technical repair and maintenance activities by initiating / coordinating work requests, reviewing quotations, validating technical scopes, and ensuring cost-effective, timely completion of jobs.
 </li>
 <li>
 Liaison closely with the Department Manager - Repair &amp; Maintenance to plan, prioritize, and execute maintenance tasks that minimize downtime and maintain store operational readiness.
 </li>
 <li>
 Review and validate maintenance-related invoices, ensuring accuracy of attached work reports, quotations, and management approvals before processing through Finance.
 </li>
 <li>
 Ensure comprehensive records of maintenance activities, including preventive maintenance schedules, service logs, equipment history, and compliance documentation in liaison with store teams.
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 Minimum bachelor's degree
 
 
 
 Additional Information
 
 
 
 2 to 4 years of experience in the relevant industry
</div>

Technical Operations Executive

Metro Pakistan

<div>Company Description 
METRO opened its first cash &amp; carry wholesale center in Pakistan in 2007 &amp; expanded to 5 wholesale centers in a short span of 18 months. In July 2012 METRO and Makro-Habib combined their wholesale business in Pakistan marking the beginning of a long-term partnership to the mutual benefit of both companies. The merger allowed 
METRO and Makro-Habib to combine resources and gain the financial strength to lead and grow in a challenging environment and to gain synergies targeted to generate value for our customers and suppliers alike. Today the company is operating 10 wholesale centers in Lahore, Karachi, Multan, Islamabad &amp; Faisalabad.
METRO Pakistan (Pvt) Limited is part of METRO GROUP&rsquo;s sales division METRO Cash &amp; Carry, the international leader in self-service wholesale. The company operates more than 750 stores in 25 countries in Europe, Asia and Africa and has a workforce of over 107,000 employees. Sales in 2016/17 were approximately 37 billion Euro. 
Job Description 
<ul><li>
Process, verify, and record OPEX invoices with precision, ensuring strict compliance with internal controls and timely submission to the Finance team for payment.</li><li>
Enhance vendor governance by addressing billing discrepancies, validating supporting documents, and ensuring vendors adhere to service level agreements, pricing terms, and documentation standards.</li><li>
Track and monitor OPEX budgets across all stores, prepare consolidated monthly accruals, and support month-end closings to maintain accurate and timely financial reporting.</li><li>
Manage procurement workflows via Easy Ordering and P2P systems by raising purchase orders, validating process compliance, and ensuring full audit readiness of all documentation.</li><li>
Coordinate the renewal of Service Level Agreements (SLAs) by working closely with internal management, suppliers/vendors, and the Legal Department, ensuring that contract terms are updated, compliant, and aligned with operational and financial requirements.</li><li>
Consolidate, verify, and report monthly utility and energy data for all stores to support cost monitoring and financial planning.</li><li>
Assisting line manager in leading technical repair and maintenance activities by initiating / coordinating work requests, reviewing quotations, validating technical scopes, and ensuring cost-effective, timely completion of jobs.</li><li>
Liaison closely with the Department Manager - Repair &amp; Maintenance to plan, prioritize, and execute maintenance tasks that minimize downtime and maintain store operational readiness.</li><li>
Review and validate maintenance-related invoices, ensuring accuracy of attached work reports, quotations, and management approvals before processing through Finance.</li><li>
Ensure comprehensive records of maintenance activities, including preventive maintenance schedules, service logs, equipment history, and compliance documentation in liaison with store teams.</li></ul> 

Qualifications 
Minimum bachelor's degree 
Additional Information 
2 to 4 years of experience in the relevant industry</div>

Venus Group

Job Description:We are seeking an experienced Civil &amp; Technical Manager to oversee civil works, technical operations, and project execution. The ideal candidate will manage construction activities, ensure technical compliance, control project timelines, and coordinate with contractors and internal teams.Key Responsibilities:<ul><li>Manage and supervise civil construction projects from planning to completion.</li><li>Ensure work execution according to approved drawings, specifications, and BOQs.</li><li>Oversee site operations, technical staff, and subcontractors.</li><li>Monitor project timelines, quality standards, and cost control.</li><li>Coordinate with consultants, vendors, and procurement teams.</li><li>Ensure compliance with safety regulations and engineering standards.</li><li>Prepare technical reports, progress updates, and documentation.</li><li>Resolve on-site technical issues and provide engineering solutions.</li></ul>Requirements:<ul><li>Bachelor&rsquo;s degree in Civil Engineering (PEC registered preferred).</li><li>5+ years of experience in civil construction or infrastructure projects.</li><li>Strong knowledge of structural works, finishing, and site management.</li><li>Proficiency in AutoCAD, MS Office, and project documentation.</li><li>Good leadership, communication, and problem-solving skills.</li></ul>Job Type: Full-timePay: Rs130,000.00 - Rs170,000.00 per monthWork Location: In person

Civil & Technical Manager

ETS Devices

Job Type: In Person Timings: Night Shift 7pm-4am (Monday-Friday)Job SummaryWe are seeking an experienced IT Manager to lead IT operations, networking infrastructure. The role focuses on managing IP networks, overseeing technical teams, ensuring SLA compliance, and aligning IT operations with business goals.Key Responsibilities<ul><li>Manage day-to-day IT operations, infrastructure, and network services</li><li>Design, implement, and maintain LAN/WAN, VPN, IP networks, firewalls, and security systems</li><li>Lead and support IT engineers and service teams</li><li>Ensure reliable service delivery and SLA compliance for clients</li><li>Manage vendors, resellers, licensing, and technology partners</li><li>Oversee IT projects, budgets, and technical documentation</li><li>Implement security, backup, disaster recovery, and compliance standards</li></ul>Requirements<ul><li>Bachelor&rsquo;s degree in IT, Computer Science, or related field</li><li>5+ years experience in IT operations or networking roles</li><li>Strong knowledge of TCP/IP, routing &amp; switching, DNS, DHCP, firewalls</li><li>Experience in ICT services, MSP, or reseller environment</li><li>Leadership, troubleshooting, and communication skills</li></ul>Preferred Qualifications<ul><li>Certifications such as CCNA/CCNP, ITIL, Security+</li><li>Experience with cloud platforms and virtualization</li></ul>What We Offer<ul><li>Competitive salary and benefits</li><li>Career growth in a fast-growing ICT company</li><li>Exposure to enterprise networking and IP solutions</li></ul>Job Type: Full-timeWork Location: In person

IT Manager

Chiltanpure

We are looking for a competent IT Manager responsible for managing and maintaining the company&rsquo;s IT systems, infrastructure, and technical support operations. This role is purely hands-on IT, with no supervisory or people-management responsibilities.Key Responsibilities<ul><li>Manage and maintain company IT systems, networks, and hardware</li><li>Install, configure, and troubleshoot software, hardware, and networking issues</li><li>Ensure system security, data backups, and access control</li><li>Manage ERP, POS, email systems, and internal software</li><li>Provide technical support to all departments as required</li><li>Maintain and update IT assets inventory (laptops, desktops, printers, etc.)</li><li>Coordinate with vendors for repairs, licenses, and system support when needed</li><li>Ensure smooth day-to-day IT operations with minimum downtime</li><li>Document IT issues, solutions, and system configurations</li></ul>Requirements &amp; Qualifications<ul><li>Bachelor&rsquo;s degree in Information Technology, Computer Science, or related field</li><li>Minimum 3&ndash;5 years of hands-on IT experience</li><li>Strong knowledge of hardware, software, networking, and cybersecurity</li><li>Experience with ERP systems and databases is an advantage</li><li>Strong problem-solving and troubleshooting skills</li><li>Ability to work independently and handle multiple technical tasks</li></ul>Skills Required<ul><li>Network &amp; system troubleshooting</li><li>Hardware &amp; software management</li><li>IT security &amp; data protection</li><li>Technical documentation</li><li>Strong communication skills</li></ul>Job Type: Full-timePay: Rs60,000.00 per monthExperience:<ul><li>it: 1 year (Preferred)</li></ul>Work Location: In person

it Manager

Explore 1240+ Technical operations manager in Lahore Pakistan this January. Find roles across top companies and apply now to boost your career.

1240 technical operations manager jobs IN Lahore Pakistan

Assistant Manager, (Technical Account Management TAM)

Assistant Manager - Technical Account Management (TAM)

Technical Operations Executive

Technical Operations Executive

Civil & Technical Manager

IT Manager

it Manager