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technical support analyst

Muller's Solutions

<div><p>M&uuml;ller's Solutions is seeking a dedicated Helix Support / Technical Support Analyst to join our remote team. In this role, you will provide exceptional technical support for Helix environments, assisting clients in troubleshooting and resolving issues related to version control, software deployments, and integration processes. You will collaborate with both customers and internal teams to ensure that Helix is used efficiently and effectively, while also contributing to ongoing improvements in our support processes.</p><p></p><p><b><br>
Key Responsibilities:</b></p><ul>
<li>Provide first-level technical support for Helix users, addressing inquiries and resolving issues in a timely manner.</li>
<li>Troubleshoot and diagnose problems related to Helix Core, including configuration, integration, and performance issues.</li>
<li>Assist in the onboarding and training of clients on Helix functionalities and best practices.</li>
<li>Document technical issues and solutions in detail to create a knowledge base for internal and customer use.</li>
<li>Collaborate with development and DevOps teams to understand client needs and implement effective solutions.</li>
<li>Stay current on Helix product updates and enhancements, effectively communicating changes to clients.</li>
<li>Participate in continuous improvement initiatives to refine support processes and tools.</li>
</ul><p><b>Requirements</b></p><p><b>
Requirements:</b></p><ul>
<li>Bachelor's degree in Computer Science, Information Technology, or a related field.</li>
<li>2-4 years of experience in technical support, preferably in a software or version control environment.</li>
<li>Strong knowledge of Helix Core and experience with version control systems.</li>
<li>Excellent problem-solving skills and the ability to articulate technical concepts to non-technical users.</li>
<li>Experience with scripting or automation tools to support troubleshooting efforts is a plus.</li>
<li>Strong communication skills and ability to work well in a remote team environment.</li>
<li>Customer-focused mindset with a commitment to providing exceptional support.</li>
</ul><p><b>Preferred Qualifications:</b></p><ul>
<li>Experience with CI/CD processes and tools.</li>
<li>Familiarity with other version control systems (e.g., Git, SVN) and software development methodologies.</li>
<li>Previous experience in a remote support role or IT service management.</li>
<li>Relevant certifications in IT support or Helix administration are advantageous.</li>
<li>Ability to manage multiple tasks and prioritize effectively in a fast-paced environment.</li>
</ul><p><b>Benefits</b></p><p>
Why Join Us:</p><p></p><p>
Opportunity to work with a talented and passionate team.</p><p>
Competitive salary and benefits package.</p><p>
Exciting projects and innovative work environment.</p></div>

BMC Helix Support / Technical Support Analyst-Remote

Domino Sweden

About The RoleWe re looking for an experienced Oracle E-Business Suite (EBS) Solutions Support Analyst to provide essential support for our ongoing business operations on an 18 month FTC. In this role, you ll serve as a key point of contact for our users across the Financials and Supply Chain modules, delivering first-line triage, analysis, and resolution of system issues.As an EBS Support Analyst, you ll collaborate closely with business teams to investigate and resolve application errors or process challenges, ensuring timely and effective solutions. You ll also manage escalations, coordinating with both internal IT resources and external support partners to drive issues through to successful resolution.Key ResponsibilitiesProvide Tier 2/3 functional and technical support for Oracle EBS Financials and Supply Chain modules.Manage and escalate Service Requests (SRs) with Oracle Support as needed.Support month-end, quarter-end, and year-end closing activities.Configure and maintain application setups in line with change management processes.Monitor system performance and implement corrective actions to improve efficiency.Assist with patching, upgrades, and testing of the Oracle EBS environment.Collaborate with business users to gather requirements and support enhancements.Develop and execute test plans and scripts for new configurations and updates.Provide ad hoc user training and documentation to support effective system use.Work closely with IT teams and clearly communicate technical issues to non-technical users.About YouStrong functional knowledge of one or more Oracle E-Business Suite R11 modules (e.g., GL, AP, AR, PO, OM, Inventory, FA, CM).Proven hands-on experience supporting and maintaining Oracle EBS environments.Demonstrated analytical and problem-solving skills, with the ability to work effectively with complex data and processes.Excellent communication and collaboration skills, with the ability to bridge technical and business teams.Strong time management skills, with the ability to prioritise tasks and work under pressure.A customer-focused mindset and commitment to delivering high-quality support.Experience using an IT Service Management (ITSM) ticketing system (e.g., ServiceNow, Jira).Preferred SkillsProficiency in SQL and PL/SQL for data analysis and troubleshooting.Understanding of Oracle EBS architecture, including technical components and concurrent processing.Familiarity with Oracle reporting tools such as BI Publisher or Discoverer.What You Can ExpectAs a valued member of the Domino team, you ll receive a competitive salary, and a comprehensive benefits package tailored to your local site.We are a highly successful company, we re large enough to offer career development opportunities yet small enough for your contribution to be readily recognised and rewarded.About UsAt Domino Printing Sciences we do more. Our expertise isn't just in providing cutting-edge variable data printing technology; it's in revolutionising how manufacturers embrace sustainable packaging and spearhead advancements in coding automation. We ve been a part of the global variable data printing story for a long time, and our solutions help ensure the success of the world s leading brands. Our goal is to be the leading global variable data printing brand through applying our expertise and reliable solutions to help the world s manufacturers be sustainable and cut waste, while attracting, informing, and protecting their consumers. But we also know that it s not just about the work we do it s about fostering a collaborative, dynamic and welcoming environment where everyone can flourish, contributing to Domino not only as a pioneer in the industry but also as an exceptional place to work.Positions may be at an advanced stage of the recruitment process and can close at any time.

EBS Solutions Support Analyst

DTS Solution

Role and Responsibilities 
 
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 Work as a Cyber SOC Tier 1 Analyst in DTS Solution   HawkEye CSOC cyber command center.<br> </li>
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 The security analyst Tier 1 monitors security events from the various SOC entry channels (SIEM, Tickets, Email and Phone), based on the security event severity, escalate to managed service support teams, tier 2 security analyst, and/or customer as appropriate to perform further investigation and resolution.<br> </li>
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 Reviews trouble tickets generated by SIEM Leverages emerging threat intelligence (IOCs, updated rules, etc.) to identify affected systems and the scope of the attack.<br> </li>
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 Reviews and collects asset data (configs, running processes, etc.) on systems for further investigation.<br> </li>
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 Will actively monitor security threats and risks, provide in-depth incident analysis, evaluate security incidents, and will provide proactive threat research.<br> </li>
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 Work closely with the Tier 2 Analyst to assess risk and provide recommendations for improving DTS Solution - HawkEye CSOC s customer security posture.<br> </li>
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 Participate in security incident management and vulnerability management processes. Identify, perform, review or track security incident investigations to resolution and identify lessons learnt.<br> </li>
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 Identify, perform or review root cause analysis efforts following incident recovery to enhance operations.<br> </li>
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 Participate in evaluating, recommending, implementing, and troubleshooting security. solutions and evaluating IT security of the new IT Infrastructure systems.<br> </li>
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 Ensure that corporate data and technology platform components are safeguarded from known threats.<br> </li>
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 Develop, implement and test new SIEM use cases. Regularly identify and develop new use cases for automation and tuning of security tools<br> </li>
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 Provide technical guidance to the customer s technical teams during the configuration of new log sources.<br> </li>
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 Understanding and implementing the SOC processes and procedures.<br> </li>
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 Follow standard operating procedures for detecting, classifying, and reporting.<br> </li>
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 Triage events for criticality and escalate according to predefined processes incidents under the supervision of Tier 2 and Tier 3 staff.<br> </li>
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 Communicate effectively with customers, team-mates, and management.<br> </li>
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 Provide input on tuning and optimization of security systems.<br> </li>
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 Follow ITIL practices regarding incident, problem and change management.<br> </li>
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 Document and maintain customer build documents, security procedures and processes.<br> </li>
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 Stay up to date with current vulnerabilities, attacks, and countermeasures.<br> </li>
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 Reviews the latest alerts to determine relevancy and urgency.<br> </li>
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 Creates new trouble tickets for alerts that signal an incident and require Tier 2 / Incident Response review.<br> </li>
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 Manages and configures security monitoring tools (SIEM, SYSLOG, NETFLOW, FIM, SYSMON etc.)<br> </li>
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 3+ years of experience of network/security architecture or operations experience<br> </li>
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 Experience working on specific SOC/SIEM platforms<br> </li>
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 Excellent experience in Elastic (ELK), Splunk, Wazuh, LogRhythm<br> </li>
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 Experience in SOAR technologies   Demisto, Cybersponse, FortiSOAR, Swimlane<br> </li>
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 Excellent experience in MDR or EDR<br> </li>
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 Experience in using security tools   commercial and open source<br> </li>
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 Experience in defensive technologies   NGFW, AV, VPN, IPS, NETFLOW, DAM, WAF, Proxy, Web Filtering etc. Ability to inspect using PCAP files.<br> </li>
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 Knowledge with Threat Hunting and MITRE ATT&amp;CK Methodology<br> </li>
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 GIAC Certified Intrusion Analyst (GCIA)<br> </li>
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 GIAC Certified Enterprise Defender (GCED) issued by GIAC<br> </li>
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 GIAC Certified Incident Handler (GCIH) issued by GIAC<br> </li>
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 Certified Ethical Hacker (CEH) issued by EC-Council<br> </li>
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SOC Analyst - Tier 1

Marsh & McLennan Companies, Inc.

<div><span style="font-size: 11px;"><br></span></div><div><span style="font-size: 11px;"><b>Job Overview</b></span></div><div><span style="font-size: 11px;"><br></span></div><div><span style="font-size: 11px;">Provides technical support to colleagues both pro-actively &amp; re-actively, via a variety of support channels both inbound and outbound across multiple lines of businesses within MMC . This includes ownership of the support process through effective diagnosis, troubleshooting and resolution for software and hardware related issues either in person or virtually.</span></div><div><span style="font-size: 11px;"><br></span></div><div><span style="font-size: 11px;">Deliver support in accordance with agreed KPIs and SLAs.</span></div><div><span style="font-size: 11px;"><br></span></div><div><span style="font-size: 11px;">The role is a hybrid position that requires onsite presence minimum 4 days per week with 1x remote support day.</span></div><div><span style="font-size: 11px;"><br></span></div><div><span style="font-size: 11px;">There may be occasional support required during weekends and out of hours during crisis/emergency situations.</span></div><div><span style="font-size: 11px;"><br></span></div><div><span style="font-size: 11px;"><b>Key responsibilities</b></span></div><div><span style="font-size: 11px;"><br></span></div><div><span style="font-size: 11px;">Reactive Technical Support</span></div><div><span style="font-size: 11px;">Provide support to all colleagues through a variety of channels (in-person, phone, virtual pop-in Zoom)</span></div><div><span style="font-size: 11px;">Assist with building laptops and installing, maintaining, troubleshooting and repair of all MMC hardware, software and mobility technology problems.</span></div><div><span style="font-size: 11px;">Respond to and resolves incidents and requests and escalates with appropriate level of urgency.</span></div><div><span style="font-size: 11px;">Proactively communicates and follows up with colleagues on all incidents and requests</span></div><div><span style="font-size: 11px;">Reconfigure existing laptops and/or perform tune-up services (quick and re-image) as required.</span></div><div><span style="font-size: 11px;">Log all issues with appropriate documentation as determined by standard operating procedures</span></div><div><span style="font-size: 11px;">Escalate requests in a timely manner with warm hand-offs to other technical resolver groups</span></div><div><span style="font-size: 11px;">Route incidents to appropriate support teams as per described troubleshooting steps.</span></div><div><span style="font-size: 11px;">Monitor and escalate issues until resolution, closure or the appropriate group has accepted.</span></div><div><span style="font-size: 11px;">Use MMC Tech incident management system to record and track all support work.</span></div><div><span style="font-size: 11px;"><br></span></div><div><span style="font-size: 11px;">Proactive Technical Support</span></div><div><span style="font-size: 11px;">Provide proactive support to all colleagues through a variety of digital channels based on data in Nexthink and other performance management systems</span></div><div><span style="font-size: 11px;">Collaborate with engineering teams to pro-actively remediate device and systems identified as at risk.</span></div><div><span style="font-size: 11px;">Provide pro-active training and knowledge sharing on MMC systems and devices to maximize functionality usage.</span></div><div><span style="font-size: 11px;">Assist with projects as and when assigned.</span></div><div><span style="font-size: 11px;"><br></span></div><div><span style="font-size: 11px;">Administrative Tasks and Training</span></div><div><span style="font-size: 11px;"><br></span></div><div><span style="font-size: 11px;">Will require weekend / after-hours work for occasional emergencies</span></div><div><span style="font-size: 11px;">Adheres to responsibilities such as compulsory training and education as and when required to maintain current knowledge.</span></div><div><span style="font-size: 11px;">Performs time tracking tasks as required to ensure resources are allocated correctly to business requirements.</span></div><div><span style="font-size: 11px;"><br></span></div><div><span style="font-size: 11px;">Education</span></div><div><span style="font-size: 11px;">Associates degree in a technology related discipline, or a combination of work experience, education and training equivalent to a two-year college in a technology related discipline.</span></div><div><span style="font-size: 11px;"><br></span></div><div><span style="font-size: 11px;">Experience</span></div><div><span style="font-size: 11px;">Two years of related work experience in a technical support role.</span></div><div><span style="font-size: 11px;">Background of working as a technical troubleshooter.</span></div><div><span style="font-size: 11px;"><br></span></div><div><span style="font-size: 11px;"><b>Knowledge and Skills</b></span></div><div><span style="font-size: 11px;">Very strong knowledge of industry desktop operating systems and software.</span></div><div><span style="font-size: 11px;">Excellent organizational and prioritization skills.</span></div><div><span style="font-size: 11px;">Through troubleshooting and analysis skills.</span></div><div><span style="font-size: 11px;">Superior customer service skills.</span></div><div><span style="font-size: 11px;">Ability to communicate effectively, both verbally and written.</span></div><div><span style="font-size: 11px;">Ability to work independently and with minimal supervision and under pressure.</span></div><div><span style="font-size: 11px;">Ability to adapt to a changing environment with a wide degree of creativity and latitude.</span></div><div><span style="font-size: 11px;">Fluent in English to business level.</span></div><div><span style="font-size: 11px;"><br></span></div><div><span style="font-size: 11px;"><b>Other Requirements</b></span></div><div><span style="font-size: 11px;">Relevant Industry certifications.</span></div><div><span style="font-size: 11px;">ITSM understanding.</span></div><div><span style="font-size: 11px;">Ability to work with local and remote teams over different time zones.</span></div><div><span style="font-size: 11px;">Travel may be required depending on location.</span></div><div><span style="font-size: 11px;">Occasional evening and weekend work may be required.</span></div><div><br></div>

IT Support Senior Analyst

United Al Saqer Group

Job DescriptionEstablished more than 40 years ago, the United Al Saqer Group (UASG) is one of the leading multi-sector business groups in the United Arab Emirates. The UASG owns and operates a diverse yet complementary portfolio of six UAE-based companies encompassing several key industry sectors, which includes Abu Dhabi Motors, Dalma Motors, Al Saqer Heavy Equipment, Al Saqer Property Management, Royal International Construction, and Royal Joinery.We are recruiting an Autoline Support Analyst to join our exceptional ICT Department. The role will involve the delivery of a wide range of technical solutions, working on multiple projects in parallel and being responsible for the delivery of technical tasks on those projects.Area Of ResponsibilitySystem Support &amp; TroubleshootingProvide day-to-day functional and technical support for Autoline (Keyloop/CDK) Dealer Management System users across multiple business units.Diagnose, analyze, and resolve application issues related to Sales, Service, Parts, CRM, and Accounting modules.Log, track, and resolve incidents using the company s helpdesk or escalation system.Coordinate with software vendors for unresolved or complex technical issues.User Management &amp; ConfigurationManage user access, permissions, and security roles within the Autoline system.Configure workflows, settings, and user profiles according to operational requirements.Support new module or branch setups, data migration, and configuration activities.System Maintenance &amp; UpdatesMonitor system performance and ensure application availability and reliability.Assist in software upgrades, patch management, and UAT (User Acceptance Testing).Verify system functionality post-upgrade and coordinate with internal IT teams.Training &amp; User EnablementConduct onboarding and user training sessions for new and existing employees.Develop and maintain user manuals, SOPs, and training guides.Support staff in effectively using Autoline modules to optimize productivity.Data Integrity &amp; ReportingEnsure data accuracy and consistency across all modules and departments.Generate and support operational reports and dashboards as per management requirements.Facilitate integrations between Autoline and third-party systems such as CRM, ERP, and BI tools.Process Improvement &amp; DocumentationIdentify system inefficiencies and recommend workflow or configuration improvements.Maintain documentation, change logs, and standard operating procedures.Participate in internal system audits to ensure data and IT governance compliance.Collaboration &amp; CoordinationWork closely with department heads to understand business needs and translate them into system solutions.Liaise with IT infrastructure teams on server, network, or access-related issues.Coordinate with vendors for technical support, enhancements, and new features.Job requirementsQualifications &amp; Certifications &amp; Experience (mandatory &amp; Preferred)Bachelor s degree in Information Technology, Computer Science, or related field.Minimum 5 years of experience supporting DMS systems, preferably Autoline (Keyloop/CDK Global).Strong understanding of dealership operations (Sales, Service, Parts, CRM, and Finance).Experience troubleshooting application, database, and access-related issues.Familiarity with SQL, system configuration, and reporting tools.Excellent analytical, communication, and customer service skills.Ability to work under pressure and manage multiple support requests.Technical SkillsSKILLS &amp; COMPETENCIES (Technical, Behavioral, and Soft):Autoline / Keyloop DMSSQL &amp; Data AnalysisSystem Configuration &amp; User ManagementHelpdesk &amp; Ticketing SystemsDMS Integration SupportReporting &amp; DocumentationMicrosoft Office (Advanced Excel Functions)Behavioral CompetenciesCustomer Focus   Understands user challenges and proactively resolves them.Accountability &amp; Ownership   Delivers high-quality results with minimal supervision.Agility &amp; Adaptability   Responds effectively to change and supports others through transitions.Collaboration &amp; Influence   Builds strong cross-functional relationships and resolves conflicts constructively.Result Orientation   Sets clear goals and works proactively to achieve high performance.Location: Abu Dhabi

Autoline Support Analyst

Macquarie Group

<div><div><div><div><div><div><div><div><div>The Technology Service Desk team provides essential support to Macquarie&rsquo;s business, acting as the first point of contact for all staff seeking assistance with technology. Based in Dubai, the team operates a walk-up desk and responds to requests via telephone, email, and live chat, delivering both remote and in-person support. We are dedicated to continually improving our services and are passionate about creating an outstanding customer experience for all users, including VIPs. Our collaborative and customer-focused approach ensures technology issues are resolved efficiently, supporting the business&rsquo;s ongoing innovation and success.
</div></div><div><div><div>At Macquarie, our advantage is bringing together diverse people and empowering them to shape all kinds of possibilities. We are a global financial services group operating in 31 markets and with 56 years of unbroken profitability. You&rsquo;ll be part of a friendly and supportive team where everyone - no matter what role - contributes ideas and drives outcomes.</div>
</div></div></div></div></div><div><div><div><div>What role will you play?</div></div><div><br>
</div></div><div><div><div><div><div>As a Service Desk Analyst, you will provide technology support to staff at our Dubai office, assisting users at the walk-up desk and providing remote support through various channels. You will deliver first and second line support for Microsoft technologies and end user access management tools, ensuring issues are resolved promptly and professionally. You will assist VIPs and other staff both in-person and over the phone, utilising your strong communication skills and ability to prioritise tasks in a fast-paced environment. You will contribute to the continual improvement of our customer experience and support the ongoing development of Macquarie&rsquo;s technology platforms. Occasionally, you may be required to work weekends or bank holidays, and travel to other offices to provide on-site support.</div>
</div></div></div></div></div><div><div><div><div>What you offer</div></div><div><br>
</div></div><div><div><div><div><div><ul><li>Completed vocational training as an IT specialist for system integration or equivalent professional experience</li><li>
Excellent communication skills in English, both verbal and written</li><li>
Experience in first or second line technology support, including Microsoft technologies such as Office 365, Windows 10 Pro, Server, and Active Directory</li><li>
Understanding and experience in supporting end user access management tools, such as Active Directory</li><li>
Basic troubleshooting and understanding of mobile devices, specifically Apple iOS, MacOS, and Android</li><li>
Experience providing desktop and trade floor support to end users using a computerised service management ticketing system</li><li>
Working knowledge of Microsoft Server platforms, including SCCM, is beneficial but not essential</li><li>
Superior customer service skills and the ability to present technical information to both virtual and in-person audiences</li><li>
Willingness to travel to other offices and work occasional weekends or bank holidays with advance notice</li></ul></div>
</div></div><div><div><div>We love hearing from anyone inspired to build a better future with us, if you're excited about the role or working at Macquarie we encourage you to apply.</div>
</div></div></div></div></div><div><div><div><div>About Technology</div></div><div><br>
</div></div><div><div><div><div><div>Technology enables every aspect of Macquarie, for our people, our customers and our communities. We&rsquo;re a global team that is passionate about accelerating the digital enterprise, connecting people and data, building platforms and applications and designing tomorrow&rsquo;s technology solutions.</div>
</div></div></div></div></div><div><div><div><div>Our commitment to diversity, equity and inclusion</div></div><div><br>
</div></div><div><div><div><div><div>We are committed to providing a working environment that embraces diversity, equity, and inclusion. We encourage people from all backgrounds to apply regardless of their identity, including age, disability, neurodiversity, gender (including gender identity or expression), sexual orientation, marriage or civil partnership, pregnancy, parental status, race (including ethnic or national origin), religion or belief, or socio-economic background. We welcome further discussions on how you can feel included and belong at Macquarie as you progress through our recruitment process.<br>
<br>
Our aim is to provide reasonable adjustments to individuals as required during the recruitment process and in the course of employment. If you require additional assistance, please let us know during the application process.</div></div></div></div></div></div></div></div></div></div>

Service Desk Anayst

Virtusa

<div><span style="font-size: 11px;"><b>Job Description</b></span></div><div><span style="font-size: 11px;"><br></span></div><div><span style="font-size: 11px;">Responsibilities</span></div><div><span style="font-size: 11px;"><br></span></div><div><span style="font-size: 11px;">Worked as the primary liaison between internal teams and external stakeholders, vendors, and clients to drive business requirement gathering, technical scope definition, and UAT execution.</span></div><div><span style="font-size: 11px;"><br></span></div><div><span style="font-size: 11px;">Gathered and documented business requirements through workshops and stakeholder interviews.</span></div><div><span style="font-size: 11px;"><br></span></div><div><span style="font-size: 11px;">Prepared functional solution, technical solution documents, parameter configuration sheets, and migration plans.</span></div><div><span style="font-size: 11px;"><br></span></div><div><span style="font-size: 11px;">Provided mentoring, technical guidance, and review of team deliverables to maintain quality.</span></div><div><span style="font-size: 11px;"><br></span></div><div><span style="font-size: 11px;">Conducted daily stand-up calls and post-project reviews to analyze successes and areas for improvement.</span></div><div><span style="font-size: 11px;"><br></span></div><div><span style="font-size: 11px;">Prepared implementation plans, job scheduling forms, interface sheets, tech validation plans, and support rosters.</span></div><div><span style="font-size: 11px;"><br></span></div><div><span style="font-size: 11px;">Analyzing, designing, developing, and testing new LiteUI services in full compliance with mandated frameworks and architectural guidelines.</span></div><div><span style="font-size: 11px;"><br></span></div><div><span style="font-size: 11px;">Presented findings and recommendations to executive-level stakeholders, effectively communicating key insights and action plans.</span></div><div><span style="font-size: 11px;"><br></span></div><div><span style="font-size: 11px;"><b>About Virtusa</b></span></div><div><span style="font-size: 11px;"><br></span></div><div><span style="font-size: 11px;">Add the Middle East to your global professional experience and have the opportunity to work on some of the leading Digital Transformation programs.</span></div><div><span style="font-size: 11px;"><br></span></div><div><span style="font-size: 11px;">Virtusa is one of the fastest growing IT Services companies in the Middle East with a growing client base in the UAE, KSA, Qatar &amp; Oman, and we work with the leading Banking and Financial Services, Travel, Telecom, and Enterprises firms in the region.</span></div><div><span style="font-size: 11px;"><br></span></div><div><span style="font-size: 11px;">We have partnered with our clients to win awards from Gartner, IDC, WfMC, and other analysts for the work that we have delivered to our clients in the region.</span></div>

Technical Analyst - Card Fiserv

Explore 10000+ Technical support analyst in Dubai United Arab Emirates this November. Find roles across top companies and apply now to boost your career.