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technical support analyst

United Al Saqer Group

Job DescriptionEstablished more than 40 years ago, the United Al Saqer Group (UASG) is one of the leading multi-sector business groups in the United Arab Emirates. The UASG owns and operates a diverse yet complementary portfolio of six UAE-based companies encompassing several key industry sectors, which includes Abu Dhabi Motors, Dalma Motors, Al Saqer Heavy Equipment, Al Saqer Property Management, Royal International Construction, and Royal Joinery.We are recruiting an Autoline Support Analyst to join our exceptional ICT Department. The role will involve the delivery of a wide range of technical solutions, working on multiple projects in parallel and being responsible for the delivery of technical tasks on those projects.Area Of ResponsibilitySystem Support &amp; TroubleshootingProvide day-to-day functional and technical support for Autoline (Keyloop/CDK) Dealer Management System users across multiple business units.Diagnose, analyze, and resolve application issues related to Sales, Service, Parts, CRM, and Accounting modules.Log, track, and resolve incidents using the company s helpdesk or escalation system.Coordinate with software vendors for unresolved or complex technical issues.User Management &amp; ConfigurationManage user access, permissions, and security roles within the Autoline system.Configure workflows, settings, and user profiles according to operational requirements.Support new module or branch setups, data migration, and configuration activities.System Maintenance &amp; UpdatesMonitor system performance and ensure application availability and reliability.Assist in software upgrades, patch management, and UAT (User Acceptance Testing).Verify system functionality post-upgrade and coordinate with internal IT teams.Training &amp; User EnablementConduct onboarding and user training sessions for new and existing employees.Develop and maintain user manuals, SOPs, and training guides.Support staff in effectively using Autoline modules to optimize productivity.Data Integrity &amp; ReportingEnsure data accuracy and consistency across all modules and departments.Generate and support operational reports and dashboards as per management requirements.Facilitate integrations between Autoline and third-party systems such as CRM, ERP, and BI tools.Process Improvement &amp; DocumentationIdentify system inefficiencies and recommend workflow or configuration improvements.Maintain documentation, change logs, and standard operating procedures.Participate in internal system audits to ensure data and IT governance compliance.Collaboration &amp; CoordinationWork closely with department heads to understand business needs and translate them into system solutions.Liaise with IT infrastructure teams on server, network, or access-related issues.Coordinate with vendors for technical support, enhancements, and new features.Job requirementsQualifications &amp; Certifications &amp; Experience (mandatory &amp; Preferred)Bachelor s degree in Information Technology, Computer Science, or related field.Minimum 5 years of experience supporting DMS systems, preferably Autoline (Keyloop/CDK Global).Strong understanding of dealership operations (Sales, Service, Parts, CRM, and Finance).Experience troubleshooting application, database, and access-related issues.Familiarity with SQL, system configuration, and reporting tools.Excellent analytical, communication, and customer service skills.Ability to work under pressure and manage multiple support requests.Technical SkillsSKILLS &amp; COMPETENCIES (Technical, Behavioral, and Soft):Autoline / Keyloop DMSSQL &amp; Data AnalysisSystem Configuration &amp; User ManagementHelpdesk &amp; Ticketing SystemsDMS Integration SupportReporting &amp; DocumentationMicrosoft Office (Advanced Excel Functions)Behavioral CompetenciesCustomer Focus   Understands user challenges and proactively resolves them.Accountability &amp; Ownership   Delivers high-quality results with minimal supervision.Agility &amp; Adaptability   Responds effectively to change and supports others through transitions.Collaboration &amp; Influence   Builds strong cross-functional relationships and resolves conflicts constructively.Result Orientation   Sets clear goals and works proactively to achieve high performance.Location: Abu Dhabi

Autoline Support Analyst

JCDecaux Middle East

<div>
 
 
 Job Description
 
 
 
 
 
 
 
 The Candidate will be performing the following tasks:
 
 
 
 
 
 
 &bull; Provide Level 1 (L1) technical support for infrastructure issues including laptops, desktops, printers, scanners, and network devices
 
 
 &bull; Offer L1 support for digital platforms, including troubleshooting our in house CMS system
 
 
 &bull; Monitor and maintain computer systems and networks to ensure optimal performance and uptime
 
 
 &bull; Install, configure, and update operating systems, antivirus software, and productivity tools for new and existing users
 
 
 &bull; Manage inventory records for IT assets, including hardware lifecycle tracking and software license compliance
 
 
 &bull; Coordinate local IT procurement, vendor communication, and oversee external repairs or warranty claims
 
 
 &bull; Perform routine system backups and assist in data recovery procedures when needed
 
 
 &bull; Assist with user account setup, password resets, and access permissions in Active Directory or similar systems
 
 
 &bull; Maintain documentation of IT procedures, troubleshooting guides, and asset logs
 
 
 &bull; Conduct basic network diagnostics, such as checking connectivity, IP conflicts, and router/switch status
 
 
 &bull; Provide on-site and remote support using tools like Microsoft Teams, Remote Desktop, or helpdesk platforms
 
 
 &bull; Collaborate with regional or global IT teams to escalate issues and implement best practices
 
 
 &bull; Ensure compliance with IT policies, including data protection, acceptable use, and security protocols
 
 
 &bull; Support hardware upgrades, peripheral installations, and office moves or reconfigurations
 
 
 &bull; Assist in training end-users on new systems, tools, or updates to improve digital literacy
 
 
 
 
 
 
 SKILLS:
 
 
 
 
 
 
 
 
 Qualification &amp; experience
 
 
 
 
 &bull; Degree in Computer Science, Information Technology, or a related field
 
 
 &bull; 2-3 years experience in IT support, helpdesk, or technical services
 
 
 &bull; Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook, Teams)
 
 
 &bull; Familiarity with Windows OS, basic command-line tools, and system settings
 
 
 &bull; Understanding of network fundamentals (IP addressing, DNS, DHCP, LAN/WAN)
 
 
 &bull; Experience with ticketing systems (e.g., Zendesk, Solarwinds, etc)
 
 
 &bull; Ability to diagnose and resolve hardware/software issues efficiently
 
 
 &bull; Strong communication and customer service skills to support non-technical users
 
 
 &bull; Organizational skills for managing multiple tasks, documentation, and inventory
 
 
 
 
 
 
 Personal skills
 
 
 
 &bull; Excellent communication skills (both written and verbal)
 
 
 &bull; Ability to work under pressure in a local/global context.
 
 
 &bull; Ability to troubleshoot new and critical technical issues as they arise.
 
</div>

Technical Support Specialist

Alibaba

<div><div>Basic Infomation<div><div><div>
Department:
AliCloud Intelligence Group</div><div>
Degree:
Bachelor</div><div>
Work Experience:
5 year</div></div></div></div><div>
Job Description<div>
1. Act as a customer advocate, provide proactive services to improve health and stability of customer&rsquo;s on-cloud IT operational health in assigned accounts, as part of Alibaba cloud enterprise support plan.
2. Brings to the customer is successful operation, and hence realization of value of Alibaba cloud products.
3. Focus on increasing customer satisfaction, reducing support costs, and providing awareness needed around product improvements.
4. Understand the customer&rsquo;s relevant business challenges while functioning as a trusted advisor for &ldquo;best practices&rdquo; and drive further adoption of Alibaba cloud solutions in assigned accounts.
5. Candidate with a strong communication/consulting/support background and proven customer-facing, and relationship management skills.
6. TAM will be the point-of-contact for aftersales delivery of pro-active services, best practice advice and guidance, and being the customer&rsquo;s technical advocate within Alibaba Cloud.
7. Coordinate with the Account Management, support, consulting, and engineering teams in Alibaba cloud, to ensure technical queries are addressed, in a timely manner, to meet the project timelines and requirements.
8. Deep understanding of the products, and technologies involved, to help assigned accounts avoid issues, mitigate risks and manage changes and incidents.</div></div><div>
Position Requirement<div>
1. Bachelor&rsquo;s degree required and a minimum of 5 years&rsquo; experience, solid experience with Java development.
2. A background in IT, computer science and/or cloud computing with a good understanding of networking, servers, storage systems, enterprise applications and the cloud.
3. Good knowledge and understanding of cloud architecture design and familiar with architecture methodology and practice in applications/websites.
4. Able to demonstrate ability and experience in customer-facing positions as a technology consultant
5. Strong cloud technical architecture knowledge, experienced with cloud migration, distributed system design, HA/Failover and able to design cloud system accordingly
6. Experience with Microservices, Containers and/or Serverless (including Istio、Docker、Kubernates，mesos tools )
7. Good understanding of major cloud computing vendors, such as AWS, GCP and Microsoft azure, knowledge on Alibaba cloud is a plus.
8. Self-motive, quicker learner and able to work under high pressure.
9. Fluent in English，Ability to speak and write Mandarin or Arabic at professional level is a plus；</div></div></div>

Alibaba Cloud Intelligence-Technical Account Management-Dubai

DT One

Senior Business Analyst - DT One Location: Dubai, United Arab Emirates About DT One DT One operates a global network for mobile top up solutions and innovative mobile rewards. By using smarter mobile technology solutions we enable more people in emerging economies to be more connected more often - so that no one is left out. Through our network of over 1,500 partners we interconnect over 550 mobile operators in 160 countries, with a market of more than five billion consumers. The DT One team is headquartered in Singapore with regional offices in Barcelona, Dubai, London, Manila and Miami. DT One is committed to empowering people and businesses through accessible and reliable mobile top ups and digital non cash micropayments, and is poised to play a pivotal role in shaping the future of cross border micropayments and digital value payments. Context of the role DT One is looking for a Senior Business Analyst to support our growth by gathering, analyzing, and documenting business requirements-translating them into functional specifications and actionable insights. You will be working with large datasets, performing gap analyses, and visualising business processes using tools including sequence diagrams. This role bridges the gap between business needs and technical implementation, enabling data driven decisions that improve products and operations. Experience in fintech or digital payments, particularly in prepaid products, telco integrations, cross border value flows, and FX, will be highly advantageous. What you'll do <ul> <li>Collaborate with internal and external stakeholders to gather business requirements and translate them into functional specifications, describing business requirements (stories, flows, diagrams) for engineers and architects.</li> <li>Analyze large datasets to extract insights that drive product strategy and business decisions.</li> <li>Create visual representations of business processes and data insights using tools like Tableau, Excel, and similar tools.</li> <li>Identify discrepancies between current and target states, providing actionable recommendations.</li> <li>Assist in User Acceptance Testing (UAT) and in preparing internal training materials to ensure team readiness.</li> <li>Update the Product Knowledge Base with accurate documentation, FAQs, and training materials.</li> </ul> Key Requirements <ul> <li>Bachelor's degree in Business Administration, Information Systems, Data Analytics, or a related field.</li> <li>5+ years in a Business Analyst role, ideally within the fintech or banking industry.</li> <li>Familiarity with Jira and Confluence.</li> <li>Use case modelling and UML notation experience is a considerable advantage.</li> <li>Technical writing experience is a plus.</li> <li>Proficient in data analysis and visualization tools (Tableau, Excel) and process mapping.</li> <li>Basic understanding of Agile methodologies.</li> <li>Strong analytical, problem solving, and communication skills, with attention to detail and a collaborative approach.</li> <li>Previous UX experience in B2C funnels (Figma, onboarding, conversion funnels).</li> </ul> Referrals increase your chances of interviewing at DT One by 2x. Get notified about new Senior Business Analyst jobs in Dubai, United Arab Emirates. Seniority level Mid Senior level Employment type Full time Job function Research, Analyst, and Information Technology

Senior Business Analyst

Milliman

<div>
 
 Description
 
 
 
 Milliman&rsquo;s Dubai Practice is looking to Actuarial Analyst. You will be working with some of the most experienced, most capable people in the health industry. You will support the development and delivery of a diverse range of consulting activities across multiple countries in the Middle East including pricing and reserving, development and review of mandatory benefit packages, and implementation of value-based reimbursement mechanisms, including DRGs.
 
 
 
 Position
 
 
 
 Actuarial Analyst
 
 
 
 Department
 
 
 
 Actuarial &ndash; Health
 
 
 
 Location
 
 
 
 Dubai, UAE
 
 
 
 Background
 
 
 
 Milliman is one of the world&rsquo;s leading consulting firms providing actuarial consulting related to retirement funding and healthcare financing, enterprise risk management and regulatory compliance, data analytics, and business transformation, as well as a range of other consulting and technology solutions. Milliman currently provides actuarial and consulting services to insurers, government entities and other stakeholders across the GCC countries.
 
 
 
 Key Responsibilities
 
 
 
 <ul>
 <li>
 Perform actuarial analysis and modelling on healthcare data.
 </li>
 <li>
 Development and analysis of experience studies and actuarial assumptions.
 </li>
 <li>
 Write reports that explain technical concepts clearly to a non-technical audience.
 </li>
 <li>
 Prepare and present results and recommendations to clients for consideration.
 </li>
 <li>
 Liaising with key client contacts to obtain required data and information to deliver project requirements.
 </li>
 <li>
 Support other actuarial students in the completion of technical aspects of actuarial projects.
 </li>
 <li>
 Ensure adherence to Milliman&rsquo;s policies and processes throughout all activities.
 
 
 </li>
 </ul>
 
 Educational Requirements
 
 
 
 <ul>
 <li>
 An undergraduate degree pursuing actuarial science, mathematics, or another major with quantitative course work
 </li>
 <li>
 Associate or Part qualified actuary, with strong progress with Actuarial exams.
 </li>
 <li>
 Outstanding academic record
 </li>
 <li>
 Strong IT skills particularly in MS Office (Excel, Powerpoint etc.) and any statistical analysis tools (SAS, SQL, R, etc)
 
 
 </li>
 </ul>
 
 Experience And Skill Requirements.
 
 
 
 <ul>
 <li>
 Minimum of 1-3 years of actuarial experience with a substantial part of the experience in health-related work
 </li>
 <li>
 Superior math aptitude and strong analytical ability
 </li>
 <li>
 Experience with reserving and pricing techniques for health insurance products
 </li>
 <li>
 Excellent written and verbal communication skills
 </li>
 <li>
 Self-motivated individual with a sense of intellectual curiosity and a results-oriented work ethic.
 </li>
 <li>
 Ability to work both independently and as part of a team.
 </li>
 </ul>
</div>

Actuarial Analyst - ARE

Pay10 Global

<div>
 
 
 Company Overview
 
 
 
 We are a global payments technology company delivering secure, scalable payment solutions to B2B and B2C customers worldwide. Our product suite includes a robust payment gateway, money transfer services, digital wallets, and a broad range of value-added payment solutions. Powered by cutting-edge technology and a strong focus on user experience, we simplify payments and enable businesses and individuals to operate confidently in the digital economy.
 
 
 
 
 
 
 Position Overview
 
 
 
 We are seeking an experienced
 
 Business Analyst
 
 as part of our Product Team, to act as the bridge between product and technology teams. This role requires a deep technical understanding of business processes, product management, and excellent analytical skills to align business objectives with technical capabilities.
 
 
 
 
 
 Key Responsibilities
 
 
 <ul>
 <li>
 Work closely with Product Managers and Product Leads to gather and document product requirements.
 </li>
 <li>
 Translate business requirements into detailed functional specifications and user stories.
 </li>
 <li>
 Liaise with Tech Lead and development teams to clarify requirements and ensure they are understood.
 </li>
 <li>
 Participate in sprint planning, backlog grooming, and daily stand-ups.
 </li>
 <li>
 Support the technical team in resolving questions and issues during development. Identify and propose improvements to existing product processes.
 </li>
 <li>
 Define acceptance criteria and work with QA teams to validate product features.
 </li>
 <li>
 Perform User Acceptance Testing (UAT) and ensure product releases meet business objectives.
 </li>
 <li>
 Monitor product performance post-launch and recommend iterations or updates.
 </li>
 <li>
 Build dashboards and reports to track product performance and user engagement.
 </li>
 </ul>
 
 
 
 
 
 Qualifications &amp; Experience
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in Business, Information Systems, Finance, Engineering, or a related field.
 </li>
 <li>
 Minimum 3 years&rsquo; experience as a Business Analyst, preferably within payments, fintech, banking, or regulated technology environments.
 </li>
 <li>
 Strong understanding of payment systems, transaction flows, and digital financial products.
 </li>
 <li>
 Experience working in agile product or delivery teams.
 </li>
 <li>
 Proven ability to write clear functional requirements, user stories, and process documentation.
 </li>
 <li>
 Strong analytical and problem-solving skills, with attention to detail.
 </li>
 <li>
 Excellent communication skills, with the ability to engage both technical and non-technical stakeholders.
 </li>
 <li>
 Experience working in multi-country or matrixed organisations is highly desirable.
 </li>
 </ul>
</div>

Business Analyst, Product

DICETEK LLC

<div>Job Description:
We are looking for a versatile Business Analyst capable of handling both technical and business analysis activities, with strong exposure to Open Banking initiatives. The role involves gathering and translating business requirements, supporting API-driven solutions, and ensuring seamless collaboration between technical teams, business stakeholders, and external partners.
Key Responsibilities:<ul><li>
Gather, analyze, and document business and technical requirements for Open Banking projects.</li><li>
Work closely with architecture, development, and product teams to translate requirements into technical specifications.</li><li>
Support API design, integration, and testing activities.</li><li>
Conduct gap analysis, process mapping, and impact assessment.</li><li>
Coordinate with external partners, regulators, and internal stakeholders.</li><li>
Assist in UAT planning, execution, and issue resolution.</li><li>
Ensure compliance with Open Banking standards and security guidelines.</li></ul>
Required Skills &amp; Experience:<ul><li>
Strong experience in both business and technical analysis.</li><li>
Hands-on experience with Open Banking, APIs, and integration projects.</li><li>
Solid understanding of banking processes, digital channels, and regulatory requirements.</li><li>
Proficiency in documentation (BRD, FRD, user stories, process flows).</li><li>
Excellent communication and stakeholder management skills.</li></ul></div>

Business Analyst - Techno Functional

Explore 4786+ Technical support analyst in Dubai United Arab Emirates this January. Find roles across top companies and apply now to boost your career.