technical support associate

Signature Solar LLC

<div>The Technical Support Associate will provide exceptional customer support by handling incoming phone calls and emails, troubleshooting customers&rsquo; equipment issues, and effectively addressing their inquiries. They will work in a fast-paced environment, examining, questioning, and resolving complex technical issues with precision and expertise.
A successful candidate must be able to:<ul><li>
Manage a high volume of incoming phone calls and emails from customers.</li><li>
Analyze, question, and troubleshoot technical issues customers present, ensuring an accurate representation of their problems.</li><li>
Guide customers through step-by-step troubleshooting processes, ensuring clear communication and accurate resolution of technical problems.</li><li>
Demonstrate excellent communication skills to convey technical information to customers effectively.</li><li>
Maintain detailed and accurate records of customer interactions, inquiries, troubleshooting steps, and resolutions in the ticketing system.</li><li>
All other duties assigned.</li></ul>
A successful candidate will demonstrate:<ul><li>
Commitment to the empathy of the customer.</li><li>
The ability to critically analyze, research, and verify information through online resources,and manuals.</li><li>
Desire to be a team player and eager to learn and master new technical topics.</li><li>
A commitment to a 40-hour work week with a rotating Saturday shift.</li></ul>
Qualifications:<ul><li>
Ability to thrive in a fast-paced environment, adapt to changing priorities and deliver timely solutions to customers.</li><li>
Excellent verbal and written communication skills to explain technical concepts to customers clearly and concisely.</li><li>
2+ years of customer service is a plus.</li></ul>
Physical Requirements:<ul><li>
This position may require the ability to perform tasks that involve sitting, standing, walking, lifting, computer work and other physical activities. Candidates should be able to meet these physical demands with or without reasonable accommodations.</li></ul>
Signature Solar Perks:<ul><li>
Medical.</li><li>
Dental.</li><li>
Vision.</li><li>
Supplemental life.</li><li>
PTO.</li><li>
Company-branded merchandise.</li><li>
Community events.</li><li>
Company-funded continued education opportunities.</li><li>
Discounts and perks through locally owned businesses.</li></ul> 
EEO Statement:<ul><li>
Signature Solar is an equal opportunity employer and administers all personnel practices without regard to race, color, religious creed, sex, gender, age, ancestry, national origin, mental or physical disability or medical condition, sexual orientation, gender identity or expression, marital status, military or veteran status, genetic information, or any other category protected under federal, state, or local law.</li></ul></div>

Technical Support Associate

Bitchief Technology Services Pvt. Ltd 

Job Description Position: Associate &ndash; Bidding &amp; Proposal (Technical Support)Company: Bitchief Technology Services Private LimitedLocation: DCG01-310, DLF CORPORATE GREENS, SECTOR 74A, GURGAON, 122004Employment Type: Full-TimeExperience Required: 0&ndash;2 Years Job Type: Entry-Level / JuniorCompany OverviewWe are looking for a dynamic and detail-oriented candidate to join our team as an Associate &ndash; Bidding &amp; Proposal (Technical Support). This role is ideal for someone with a background in Information Technology and an interest in handling techno-commercial responsibilities in the domain of IT &amp; Data Centers. The selected candidate will be involved in the end-to-end bidding process, tender documentation, technical proposal creation, and coordination with internal and external stakeholders.Key ResponsibilitiesBid &amp; Tender Support<ul><li>Assist in managing the complete bid lifecycle: RFP/RFQ/EOI tracking, pre-bid queries, corrigendum analysis, and submission coordination.</li><li>Analyse tender documents and support in creating customized bid responses.</li><li>Liaise with internal teams, OEMs, and vendors to gather solution and pricing inputs.</li><li>Review and compare Bill of Quantities (BoQs) to ensure competitive offerings.</li><li>Maintain trackers for RFPs, clarifications, and submissions.</li><li>Support in preparing compliance matrices, annexures, and cover letters.</li><li>Coordinate with teams for bid submission requirements.</li><li>Ensure bid submissions meet all formatting, binding, and portal upload standards.</li></ul>Technical Documentation &amp; Presentation<ul><li>Draft, format, and maintain technical proposals and supporting documents.</li><li>Prepare professional presentations using MS PowerPoint for internal and external use.</li><li>Update and format BoM/BoQ sheets in MS Excel according to technical requirements.</li><li>Maintain structured documentation and version control of bid-related files.</li></ul>Required Skills<ul><li>Basic awareness and understanding of Data Center components (servers, networking, storage, cybersecurity, etc.).</li><li>Proficient in MS Office Suite: Excel, Word, PowerPoint.</li><li>Ability to draft and edit technical documents using templates and input guidelines.</li></ul>Essential Qualifications:<ul><li>BCA or B.Tech (CS/IT) from a recognized university/institute.</li><li>0&ndash;2 years of experience.</li></ul>Preferred Qualifications (Not mandatory)<ul><li>Familiarity with GeM portals, e-tendering platforms, or similar government bidding portals.</li><li>Exposure to technical documentation or project work related to IT infrastructure or public sector bidding.</li></ul>Soft Skills<ul><li>Strong attention to detail and formatting consistency.</li><li>Good verbal and written communication skills.</li><li>Ability to multitask, work under tight deadlines, and follow structured processes.</li><li>Self-motivated, with a strong willingness to learn the nuances of bid/tender processes.</li></ul>Perks &amp; Benefits<ul><li>Gain practical experience in creating proposals and technical documents related to IT infrastructure.</li><li>Receive guidance and training on bidding procedures, online tender platforms like GeM, and government procurement processes.</li><li>Work within a team environment that encourages creativity, continuous learning, and improvement in technical writing.</li><li>Opportunities to advance your career towards roles such as Proposal Expert, Pre-Sales Advisor, or Technical-Commercial Associate.</li><li>Work environment that fosters continuous learning in IT infrastructure &amp; Data Center domain.</li></ul>Note: Please note that this position is not suitable for candidates seeking work-from-home or hybrid opportunities. Such applicants are kindly requested not to apply.#Bidding #TechnicalSupport #BidManagement #TenderDocumentation #ITInfrastructureProposals #DataCenterJobs #ETendering #GeMPortal #ProposalWriting #TechnicalDocumentation #JuniorBidExecutive #ITBidSpecialistJob Types: Full-time, PermanentPay: &#8377;15,000.00 - &#8377;20,000.00 per monthWork Location: In person

Associate–Bidding_&_Proposal_(Technical_Support)

Oxford Management Consultancy

Job Description: Technical Support &amp; Product Documentation Associate (GRC-Aligned)Position: Technical Support &amp; Documentation AssociateDepartment: GRC + DEV &amp; ENGLocation: Lahore (Office-Based)Employment Type: Full-TimeRole OverviewAHK Solutions is seeking a technically skilled and detail-oriented Technical Support &amp; Documentation Associate to assist in the creation, organization, and maintenance of product-related technical documents &mdash; such as HLDs (High-Level Designs), LLDs (Low-Level Designs), network diagrams, data flow maps, and other compliance-relevant artifacts.This role bridges technical engineering and GRC (Governance, Risk &amp; Compliance), ensuring that our documentation aligns with ISO 27001 and SOC 2 security and compliance requirements.Key Responsibilities<ul><li>Work closely with developers, business analysts, and the GRC team to document product architecture, data flows, integrations, and system dependencies.</li><li>Create and maintain HLDs, LLDs, technical specifications, and configuration guides for all major components of the platform.</li><li>Assist GRC in preparing evidence and technical records required for ISO 27001 and SOC 2 audits (e.g., change logs, access control lists, backup configurations).</li><li>Support incident response documentation, asset inventory updates, and change management records.</li><li>Develop clear, version-controlled documentation using AHK&rsquo;s standardized templates and naming conventions.</li><li>Coordinate with IT/Engineering to gather screenshots, logs, and technical proofs for GRC evidence tracking.</li><li>Support user access reviews, system hardening documentation, and data classification mapping.</li><li>Provide occasional Level-1 technical support to internal teams for system documentation or evidence gathering.</li></ul>Required Skills &amp; Qualifications<ul><li>Bachelor&rsquo;s degree in Computer Science, Information Technology, or a related field.</li><li>Strong understanding of technical documentation, diagrams (Visio, Lucidchart, Draw.io), and version control.</li><li>Familiar with cloud environments (Azure/AWS) and DevOps or system infrastructure concepts.</li><li>Basic understanding of information security standards (ISO 27001, SOC 2) preferred.</li><li>Excellent written English and attention to detail.</li><li>Ability to work cross-functionally with GRC, development, and QA teams.</li><li>Proficient in Microsoft Office / 365 tools and SharePoint documentation practices.</li></ul>Preferred (Nice to Have)<ul><li>Exposure to HLD/LLD preparation or system architecture diagrams.</li><li>Familiarity with risk assessment, control mapping, or compliance evidence collection.</li></ul>Job Type: Full-timeWork Location: In person

Technical Support & Product Documentation Associate (GRC-Aligned)

YAY Global Group

Job Summary:As a Restaurant Support Associate at YAY App, you will play a key role in ensuring seamless collaboration and communication between YAY and our partner restaurants. You will be responsible for supporting restaurant partners in managing their operations through the YAY platform &mdash; from onboarding and system setup to troubleshooting and performance monitoring. Your goal is to ensure partners deliver excellent service to customers while maintaining smooth operational flow and satisfaction.About YAY App:YAY App is a fast-growing digital platform connecting customers with top restaurants across the UAE. Our mission is to simplify food ordering and delivery while empowering our restaurant partners through smart technology, reliable support, and efficient operations. Join us in shaping the future of digital dining experiences.Key Responsibilities:<ul><li>Partner Communication: Communicate with partner restaurants to provide day-to-day support and resolve operational issues efficiently.</li><li>System &amp; Menu Setup: Assist restaurants with system setup, menu updates, pricing modifications, and implementation of promotional offers on the YAY App.</li><li>Technical Support: Handle technical issues related to restaurant devices or applications (order receiving systems) and coordinate with the tech team for resolution.</li><li>Internal Coordination: Work closely with internal departments including operations, customer service, and logistics to resolve order-related problems such as delays, cancellations, or incorrect items.</li><li>Training &amp; Guidance: Provide training and guidance to restaurant staff on how to use the YAY platform effectively and manage incoming orders.</li><li>Data Accuracy: Ensure all restaurant information&mdash;menu details, opening hours, and contact information&mdash;is accurate, complete, and regularly updated on the YAY App.</li><li>Performance Monitoring: Monitor restaurant performance on the platform to ensure service quality, operational efficiency, and partner satisfaction.</li><li>Issue Reporting &amp; Improvement: Identify and report recurring operational issues, and suggest process improvements to enhance the partner experience.</li><li>Onboarding Support: Support the onboarding of new restaurant partners, including documentation, activation, and system training.</li></ul>Qualifications &amp; Skills:<ul><li>Bachelor&rsquo;s degree in Business Administration, Hospitality, or a related field.</li><li>1&ndash;3 years of experience in restaurant operations, partner support, or in a food delivery platform environment.</li><li>Strong communication, problem-solving, and relationship management skills.</li><li>Technical proficiency in order management systems or restaurant software.</li><li>Ability to multitask and perform efficiently in a fast-paced, team-oriented environment.</li><li>Detail-oriented, proactive, and service-driven mindset.</li></ul>Job Type: Full-timePay: AED5,000.00 - AED7,000.00 per month

Restaurant Support Associate

NTT DATA

Req ID: 313124
 
 
NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now. 
 
We are currently seeking a Helpdesk Associate - Technical Troubleshooting to join our team in Bangalore, Karn&#257;taka (IN-KA), India (IN). 
 
&quot;General Duties and Responsibilities: 
 
In these roles, you will be responsible for: 
 
Provide exceptional IT Service Desk support, guidance, and training to end-users for various IT devices, applications, or processes. 
Record, Update, and Escalate Support issues to the next level promptly. 
Support all IT onboarding activities for end-users 
Work with our internal IT Teams on system testing, integration, and maintenance. 
Engage in discovering new IT business tools to support our business users and our internal IT Team. 
Seek, Suggest, Evaluate, and implement process and technology improvements. 
Willing to learn grow in other IT Business areas 
Requirements for this role include: 
 
Excellent English written and verbal communication skills. 
Exceptional customer service skills. 
Great Team player 
24/7 rotational shifts and week offs and Work from Office mandatory 
Excellent communication skills, comfortable working with various stakeholders 
Strong troubleshooting skills, bug-finding, and resolution 
Ability to work independently within a diverse global team 
IT software and hardware troubleshooting knowledge and skills (Win 10, macOS, iOS, Android, Google Suite and Microsoft Environment)&quot; 
 
About NTT DATA 
 
NTT DATA is a $30 billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long term success. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure and connectivity. We are one of the leading providers of digital and AI infrastructure in the world. NTT DATA is a part of NTT Group, which invests over $3.6 billion each year in R&amp;D to help organizations and society move confidently and sustainably into the digital future. Visit us at us.nttdata.com 
 
NTT DATA endeavors to make https://us.nttdata.com accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at https://us.nttdata.com/en/contact-us. This contact information is for accommodation requests only and cannot be used to inquire about the status of applications. NTT DATA is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. For our EEO Policy Statement, please click here. If you'd like more information on your EEO rights under the law, please click here. For Pay Transparency information, please click here.

Helpdesk Associate - Technical Troubleshooting

Tata Consultancy Services

<div>
 
 
 TCS Mumbai is Hiring for Onboarding Specialist - Associate
 
 
 &amp; Sr. Associate
 
 
 
 
 
 
 
 Role:
 
 Associate &amp; Sr. Associate &ndash; Talent Acquisition Onboarding
 
 
 
 Job Location
 
 :
 
 
 TCS Olympus Thane, Mumbai
 
 
 
 Experience
 
 :
 
 
 3 years to 6 years
 
 
 
 JD
 
 
 :
 
 Kindly refer to the end of the post
 
 
 
 
 
 
 Interested candidates please mail with EP ID (registration number &ndash; process mentioned) in the mentioned Email ID (
 
 guha.suman@tcs.com
 
 )
 
 
 Please mention
 
 &ldquo;#TA Onboarding_Mumbai&rdquo;
 
 in your
 
 EMAIL SUBJECT LINE
 
 
 
 
 
 
 
 Mandatory Requirements (How to generate your EPCN)
 
 
 
 
 EPCN number is mandatory for eligibility of the interview
 
 
 <ul>
 <li>
 Step 1: Visit https
 
 ://ibegin.tcs.com/iBegin/
 
 </li>
 <li>
 Step 2: Click to login
 </li>
 <li>
 Step 3: Click New user (Register with us)
 </li>
 <li>
 Step 4: Select "BPO" in areas of interest and complete the registration. (Fill the details)
 </li>
 <li>
 Step 5: Once completed, your TCS no. will be generated which starts from
 
 EP2025XXXX
 
 .
 </li>
 <li>
 Step 6: You will receive the EP number on your personal e-mail ID.
 </li>
 </ul>
 
 
 
 
 
 
 
 
 
 Eligibility
 
 :
 
 
 <ul>
 <li>
 Minimum 15 years of regular, full-time education (10 + 2 + 3)
 </li>
 <li>
 Should be flexible with night shifts &amp; rotation shifts
 </li>
 </ul>
 
 
 
 
 
 
 Overview
 
 :
 
 
 
 The Onboarding Specialist is responsible for ensuring a smooth and engaging onboarding experience for new hires. This role coordinates all aspects of the onboarding process, from Welcome email, contingency launch and monitoring, establishing start date, scheduling Orientation and Day 1 letter. The specialist serves as the key liaison between hiring managers, recruiters and new employees to ensure a seamless transition into the organization.
 
 
 
 
 
 
 
 Key Responsibilities
 
 :
 
 
 <ul>
 <li>
 Act as the primary point of contact for new hires during the onboarding phase, answering questions and guiding them through the process
 </li>
 <li>
 Point of contact for all candidates in Pre-hire stage - Coordinate end-to-end onboarding processes, including pre-boarding, first-day logistics and orientation
 </li>
 <li>
 Select appropriate background check package based on job code, location, etc.
 </li>
 <li>
 Order appropriate drug tests based on job code, location, etc.
 </li>
 <li>
 Check BG and DT results, basis provide clearance.
 </li>
 <li>
 Schedule start date and selecting appropriate onboarding event in My Learning
 </li>
 <li>
 Update candidate profile in Workday &ndash; Ready for Hire
 </li>
 <li>
 Send day 1 email to candidate, hiring manager and recruiter with instructions on where to Report, badging, I-9, Orientation, etc.
 </li>
 <li>
 Collaborate with Talent Acquisition Advisor (Recruiter), Hiring Manager, and business units to ensure smooth onboarding.
 </li>
 <li>
 Maintain accurate onboarding records in HR systems and update checklists, trackers, and reports as needed.
 </li>
 <li>
 Support global/regional onboarding programs and initiatives as applicable.
 </li>
 </ul>
 
 
</div>

TCS Mumbai is Hiring for Onboarding Specialist - Associate & Sr. Associate

Accenture

<div><div>Job Title:</div><div>
SAP BTP Workflow Development - Associate , Egypt</div><div>
Job Description:</div><div>
We are seeking a motivated and detail-oriented SAP BTP Workflow Developer to support a major SAP transformation program. This role will focus on designing, developing, and managing workflows on the SAP Business Technology Platform (BTP), leveraging SAP Workflow Management, Fiori, and Cloud Integration Services to automate business processes across Finance, SCM, and HCM modules. The ideal candidate will have a foundational understanding of SAP BTP workflow development and a passion for delivering innovative solutions that enhance process efficiency.</div><div>
Key Responsibilities:</div><div><ul><li>
Assist in designing, developing, and deploying SAP BTP workflows using SAP Workflow Management, Cloud Workflow, and Fiori-driven approval processes.</li></ul></div><div><ul><li>
Support the implementation of process automation, custom business rules, and integration scenarios between SAP S/4HANA and cloud applications.</li></ul></div><div><ul><li>
Collaborate with functional teams to understand business requirements and contribute to workflow solutions that improve process efficiency.</li></ul></div><div><ul><li>
Develop and maintain integration flows, event triggers, and workflow extensions in BTP, ensuring seamless connectivity across SAP modules.</li></ul></div><div><ul><li>
Perform unit testing and assist in integration testing of workflows, ensuring compliance with SAP cloud best practices.</li></ul></div><div><ul><li>
Troubleshoot workflow errors and provide support for optimizing performance.</li></ul></div><div><ul><li>
Maintain documentation, process models, and workflow monitoring dashboards for governance and audit readiness.</li></ul></div><div><ul><li>
Participate in design workshops, sprint planning, and daily stand-ups to ensure alignment with project goals.</li></ul></div><div><ul><li>
Adhere to security, compliance, and SAP governance standards in workflow development.</li></ul></div></div>
 
<div><div><div><ul><li>Experience:</li></ul></div><div><ul><li>
1-2 years of hands-on experience in SAP BTP Workflow Management or related SAP development areas.</li></ul></div><div><ul><li>
Basic understanding of SAP S/4HANA integration and cloud application connectivity.</li></ul></div><div><ul><li>
Technical Skills:</li></ul></div><div><ul><li>
Foundational knowledge of SAP Workflow Management, SAP Fiori, and Cloud Integration Services.</li></ul></div></div><div><div><ul><li>
Familiarity with process automation, custom business rules, and event-driven workflows.</li></ul></div><div><ul><li>
Basic experience with SAP BTP tools, such as SAP Business Application Studio and SAP Integration Suite.</li></ul></div><div><ul><li>
Education:</li></ul></div><div><ul><li>
Bachelor&rsquo;s degree in Computer Science, Information Technology, or a related field.</li></ul></div><div>
Skills and Competencies:</div><div><ul><li>
Strong problem-solving and analytical skills, with the ability to troubleshoot and resolve workflow issues.</li></ul></div><div><ul><li>
Good coordination and communication skills to collaborate with cross-functional teams and stakeholders.</li></ul></div><div><ul><li>
A proactive and detail-oriented mindset, with a focus on learning and delivering high-quality outcomes.</li></ul></div><div><ul><li>
Ability to work in an Agile environment, participating in sprint planning and daily stand-ups.</li></ul></div><div>
Preferred Qualifications:</div><div><ul><li>
Familiarity with workflow monitoring dashboards and governance processes.</li></ul></div><div><ul><li>
Basic knowledge of SAP security and compliance standards for workflows.</li></ul></div><div><ul><li>
Exposure to SAP Business Rules Framework (BRF+).</li></ul></div></div></div>

SAP BTP Workflow Development Associate

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