technical support associate

Super Micro Computer, Inc.

<div><div><p>Technical Support Associate</p><p></p><div><br>
</div></div><p><b>Date: </b>Nov 10, 2025
</p><p><b>Location:</b> San Jose, California, United States
</p><p><b>Company: </b>Super Micro Computer
</p><div><div><div><div><div><b>Job Req ID: 27588</b></div>
</div></div><div></div><div><div><div><b>About Supermicro:</b></div>
</div><div><div>
Supermicro&reg; is a Top Tier provider of advanced server, storage, and networking solutions for Data Center, Cloud Computing, Enterprise IT, Hadoop/ Big Data, Hyperscale, HPC and IoT/Embedded customers worldwide. We are the #5 fastest growing company among the Silicon Valley Top 50 technology firms. Our unprecedented global expansion has provided us with the opportunity to offer a large number of new positions to the technology community. We seek talented, passionate, and committed engineers, technologists, and business leaders to join us.<br>
</div></div></div><div><div><div><b>Job Summary:</b></div>
</div><div><div>
Supermicro is seeking a Technical Support Associate to join our Services and Support organization at our San Jose, CA headquarters. This on-site role involves daily and timely communication and interaction with customers via phone, email, and our ticket tracking system, verifying service entitlements, providing technical assistance, processing shipment of replacement parts, RMAs, and dispatching Service Engineers to provide on-site support. You will play a critical role in supporting high-visibility and premier accounts, including customers under government contracts. Success in this role requires strong technical acumen, troubleshooting skills, communication skills, attention to detail, and the ability to follow Standard Operating Procedures (SOPs) while meeting both standard and customized Service Level Agreements (SLAs). You&rsquo;ll work closely with a range of internal and external teams to ensure fast and accurate and timely issue resolution.</div></div></div><div><div><div><b>
Essential Duties and Responsibilities:</b></div>
</div><div><div><b>
Includes the following essential duties and responsibilities (other duties may also be assigned):</b><br>
<ul><li>Act as the first point of contact for technical support inquiries through phone, email, and ticket tracking system.</li><li>Engage in daily and timely communication with customers to gather issue details, provide updates, and set expectations.</li><li>Perform entitlement verification to confirm warranty or service contract eligibility.</li><li>Conduct initial troubleshooting of server hardware and system configuration issues.</li><li>Open, manage, and update support cases with accurate and detailed documentation.</li><li>Own each support ticket from creation to closure, ensuring full resolution and customer satisfaction.</li><li>Coordinate the shipment of replacement parts and onsite technician dispatches, ensuring accurate scheduling and follow-through.</li><li>Determines requirements and/or root cause of technical issues.</li><li>Manage Return Material Authorizations (RMAs) for defective or replaced hardware.</li><li>Track and communicate the status of parts, RMAs, and field services to customers and stakeholders.</li><li>Adhere to Standard Operating Procedures (SOPs) and meet both standard and customized SLA requirements.</li><li>Support high-profile and government customers, ensuring elevated levels of service responsiveness.</li><li>Contribute to service documentation, case studies, and ongoing process improvements.</li><li>Collaborate with cross-functional teams including technical account managers, escalation teams for advanced troubleshooting, field engineers for on-site service and support, education &amp; learning for internal tools and knowledge base resources, authorized service providers (ASPs) for third-party service delivery and regional support coordination, product management for issue feedback and resolution, and logistics for part tracking and shipment planning.</li></ul></div></div></div><div><div><div><b>
Qualifications:</b></div>
</div><div><ul><li>Bachelor&rsquo;s degree in Computer Science, Computer Engineering, Electrical Engineering; or an Associate&rsquo;s degree in Electrical/Electronics Engineering with equivalent relevant experience.</li><li>1+ year of experience in servicing complex X86 systems and parts.</li><li>1+ years of experience in a customer support role.</li><li>Strong hardware system diagnostics skills and understanding of BIOS, drivers, and application-related issues.</li><li>Ability to troubleshoot, problem-solve, and make decisions in a fast-paced environment.</li><li>Experience with statistical Excel functions or database management.</li><li>Ability to manage multiple cross-functional projects concurrently in a rapidly changing environment.</li><li>Hands-on experience with enterprise-grade server hardware.</li><li>Strong verbal and written communication skills with an emphasis on technical communication.</li><li>Punctual, detail-oriented, and proactive in driving solutions.</li><li>Experience working in large enterprise environments or certifications in Windows and Linux.</li><li>Must have a valid driver&rsquo;s license and a reliable automobile.</li><li>Ability to lift/carry at least 50 lbs</li><li>Capable of standing for extended periods to troubleshoot and repair equipment in a noisy environment (approximately 20% of the time)</li></ul><div></div><div><br>
Please note that this position requires regular in-office attendance. The successful candidate is expected to be present in the office during standard working hours as determined by the company. In-office collaboration and participation in team meetings, training sessions, and other on-site activities are essential aspects of this role. Candidates should consider the commuting distance and be prepared to fulfill their responsibilities in the designated office location.</div></div></div><div><div><div><b>
Salary Range</b></div>
</div><div><div>
$68,640 - $90,000</div>
<div>The salary offered will depend on several factors, including your location, level, education, training, specific skills, years of experience, and comparison to other employees already in this role. In addition to a comprehensive benefits package, candidates may be eligible for other forms of compensation, such as participation in bonus and equity award programs.</div>
</div></div><div><div><div><b>
EEO Statement</b></div>
</div><div><div>
Supermicro is an Equal Opportunity Employer and embraces diversity in our employee population. It is the policy of Supermicro to provide equal opportunity to all qualified applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status or special disabled veteran, marital status, pregnancy, genetic information, or any other legally protected status.</div></div></div></div></div></div><p></p>

Technical Support Associate

Campbell's

<div><div>Since 1869, we've connected people through food they love. We&rsquo;re proud to be stewards of amazing brands that people trust. Our portfolio includes the iconic Campbell&rsquo;s brand, as well as Cape Cod, Chunky, Goldfish, Kettle Brand, Lance, Late July, Pacific Foods, Pepperidge Farm, Prego, Pace, Rao&rsquo;s Homemade, Snack Factory, Snyder&rsquo;s of Hanover. Swanson, and V8.</div><div></div><div>
Here, you will make a difference every day. You will be supported to build a rewarding career with opportunities to grow, innovate and inspire. Make history with us.</div><div></div><div>
Why Campbell&rsquo;s&hellip;</div><ul><li>
Benefits begin on day one and include medical, dental, short and long-term disability, AD&amp;D, and life insurance (for individual, families, and domestic partners).</li><li>
Employees are eligible for our matching 401(k) plan and can enroll on the first day of employment with immediate vesting.</li><li>
Campbell&rsquo;s offers unlimited sick time along with paid time off and holiday pay.</li><li>
If in WHQ &ndash; free access to the fitness center. Access to on-site day care (operated by Bright Horizons) and company store.</li><li>
Giving back to the communities where our employees work and live is very important to Campbell&rsquo;s. Our &ldquo;Campbell&rsquo;s Cares&rdquo; program matches employee donations and/or volunteer activity up to $1,500 annually.</li><li>
Campbell&rsquo;s has a variety of Employee Resource Groups (ERGs) to support employees.</li></ul><div></div><div>
How you will make history here&hellip;</div><div>
You&rsquo;ll play a pivotal role in ensuring seamless operations for Independent Distributor Partners (IDPs) and vendor partners by driving technical support excellence. Your contributions will help modernize depot operations, streamline communication, and enhance system performance&mdash;ultimately shaping the future of DSD (Direct-to-Store Delivery) support and distributor technology.</div><div></div><div>
What you will do&hellip;</div><ul><li><div>
Respond to inquiries from IDPs, Sales Managers, IT, and vendor partners via phone and email.</div></li><li><div>
Coordinate plant close changes and holiday schedules with Operations and Sales.</div></li><li><div>
Process IDP/Plant updates and manage depot transitions from staffed to unstaffed.</div></li><li><div>
Set up system access for DSD Support and Velocitor employees.</div></li><li><div>
Maintain Velocitor IDP application scripts and troubleshoot device issues.</div></li><li><div>
Liaise with vendors (Velocitor, Korber) and internal teams for app enhancements.</div></li><li><div>
Track IDP equipment, process purchase orders, and manage vendor payments.</div></li><li><div>
Test software applications to ensure system performance and troubleshoot errors.</div></li><li><div>
Monitor shared inboxes and ticketing systems, resolving issues promptly.</div></li><li><div>
Support IDPs with order management and compliance.</div></li></ul><div></div><div>
Who will you work with&hellip;</div><div>
You will work closely with the DSD Technical Lead, who will serve as your reporting manager. Collaboration is key in this position, as you&rsquo;ll partner with a cross-functional team that includes IT, Operations, Sales, and vendor partners to ensure smooth technical support and operational processes. This interconnected environment provides opportunities to build strong relationships across departments and contribute to impactful projects.</div><div></div><div>
What sets your team apart? A dynamic, collaborative environment focused on innovation and operational efficiency.</div><div></div><div>
Future of the business: Transitioning depots to unstaffed operations, implementing system improvements, and enhancing distributor technology platforms.</div><div></div><div>
What you will bring to the table&hellip; (Must Have)</div><ul><li><div>
High School Diploma and a minimum of 2 years of relevant experience (Minimum Qualification)</div></li><li><div>
Strong customer service orientation and attention to detail.</div></li><li><div>
Proficiency in Microsoft Office; ability to learn new systems quickly.</div></li><li><div>
Excellent communication and interpersonal skills.</div></li><li><div>
Ability to work collaboratively across departments.</div></li></ul><div></div><div>
It would be great if you have&hellip; (Nice to Have)</div><ul><li><div>
Associate's degree Preferred</div></li><li><div>
Experience with SAP and ServiceNow.</div></li><li><div>
Familiarity with Velocitor and Korber systems.</div></li><li><div>
Background in technical support or distributor operations.</div></li><li><div>
Knowledge of equipment tracking and vendor management processes.</div></li></ul><div></div><div>
Compensation and Benefits:</div><div></div><div>
The target base salary range for this full-time, salaried position is between</div>
$41,000-$59,000<div></div><div>
Individual base pay depends on work location and additional factors such as experience, job-related skills, and relevant education or training. Total pay may include other forms of compensation. In addition, we offer competitive health, dental, 401k and wellness benefits beginning on the first day of employment. Please ask your Talent Acquisition Partner for more information about our total rewards package.</div><div></div><div>
The Company is committed to providing equal opportunity for employees and qualified applicants in all aspects of the employment relationship, including consideration for employment, without regard to race, color, sex, sexual orientation, gender identity, national origin, citizenship, marital status, protected veteran status, disability, age, religion, or any other classification protected by law.</div></div>

Technical Support Associate - Direct-to-Store Delivery (DSD)

Sutherland

<div>
 <strong>
  Company Description
  <br/>
  <br/>
 </strong>
 We are
 <strong>
  One Sutherland
 </strong>
 &mdash; a global team where everyone is working together to create great breakthrough solutions. Our workforce has thrived in an environment of diversity of thought, experience and background. We celebrate our diversity and embrace it whole-heartedly. Sutherland is an equal opportunity employer. We promote a positive work environment by conducting ourselves professionally and helping each other achieve our goal of One Sutherland Team, Playing to Win.
 <br/>
 <br/>
 Sutherland was founded 35 years ago (1986). Since then, we have become a leading global provider of business process and technology management services offering an integrated portfolio of analytics-driven back office and customer-facing solutions that support the entire customer life cycle.
 <br/>
 <br/>
 <strong>
  Job Description
  <br/>
  <br/>
 </strong>
 <strong>
  Job Descriptions:
  <br/>
  <br/>
 </strong>
 Proofpoint &ndash; Associate PSE
 <br/>
 <br/>
 <strong>
  The Role
  <br/>
  <br/>
 </strong>
 Strong problem determination, isolation, and root cause analysis skills are required to diagnose and resolve complex technical issues in Protection Server products. You will interact directly with our enterprise customers to deliver &ldquo;white glove service&rdquo; on each interaction. The daily work includes regular updating of support cases to record progress of open issues in our call tracking system, hosting shared sessions with customers to diagnose reported problems, interacting with Sustaining Engineering for items that require escalation, and documenting technical solutions and product information in the knowledge base. This is an advanced support group, you will act as an SME in a broad range of topics, owning and resolving all but the most complex of issues from start to finish. The work is frequently performed in Linux command line environments so appropriate skills are required.
 <br/>
 <br/>
 <strong>
  Location: Bangalore
  <br/>
  <br/>
 </strong>
 <strong>
  Your day-to-day
  <br/>
  <br/>
 </strong>
  Provide technical product support to customers, resellers, and partners
 <br/>
 <br/>
  Provide configuration help, troubleshooting and best practice advice to customers
 <br/>
 <br/>
  Manage cases in our customer support tools to ensure issues are assigned, tracked, escalated, and resolved within SLA targets
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 <br/>
  Provide problem diagnosis and root cause analysis for technical issues
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 <br/>
  Publish Knowledge Base articles for internal and customer audiences
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 <br/>
  Review of technical documentation for training materials, technical marketing collateral, manuals, troubleshooting guides, etc.
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 <br/>
  Participate in on-call support 24x7 rotation as assigned.
 <br/>
 <br/>
  Work towards the team&rsquo;s success&mdash;we win together
 <br/>
 <br/>
 <strong>
  Qualifications
  <br/>
  <br/>
 </strong>
 <strong>
  Requirements:
  <br/>
  <br/>
 </strong>
  Typically requires proven knowledge of Windows or Linux Server management experience
 <br/>
 <br/>
  Knowledge of Email systems and Networking experience in a technical support/help desk environment
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 <br/>
  Proven understanding of email, TCP/IP, HTTP, SSH, DNS, SMTP, FTP, LDAP, Linux, MySQL &amp; Exchange
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 <br/>
  Ability to independently troubleshoot software applications and complex distributed system environments involving multiple configurations and protocols
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 <br/>
  Solid experience in problem analysis and resolution of software problems
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 <br/>
  Must excel in a fast-paced, agile environment where critical thinking and strong problem-solving skills are required for success
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 <br/>
  Ability to handle clients professionally during all interfaces
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  Proven experience hosting WebEx or other remote hosting tools for customer troubleshooting sessions
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  Strong written and verbal communication skills
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 <br/>
  Candidates should be flexible working evening and weekend shifts
 <br/>
 <br/>
 <strong>
  Additional Information
  <br/>
  <br/>
 </strong>
 <strong>
  Our employees enjoy:
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Competitive compensation packages inclusive of base pay, incentives, over-time and shift differentials for certain shifts.
  </li>
  <li>
   Annual merit increase based on performance.
  </li>
  <li>
   Paid Training whether onsite or in work at home.
  </li>
  <li>
   Discounts for several corporate and retail partners for services and products once Sutherland ID is presented.
  </li>
  <li>
   Excellent training and supervisory support - to help you feel comfortable servicing our customers.
  </li>
  <li>
   Competitive Salary with attractive and attainable PBI structure.
  </li>
  <li>
   Paid vacation and sick leave annually.
  </li>
  <li>
   Exceptional Health and Life Insurance Plan
  </li>
  <li>
   Lunch benefits and subsidy.
  </li>
  <li>
   Onsite lunch concessionaire at reduced rates.
  </li>
  <li>
   Transportation/ Shuttle Services - Free transportation home for shifts that end after 9:00 pm and pick-ups for shifts that begin before 6am
  </li>
  <li>
   Free On-site medical suite with nurse and medical doctor.
  </li>
  <li>
   Daily Refuel Plan - Robust and dynamic schedule of activities to keep employees energized both at home and in the office.
  </li>
  <li>
   Paid referral program
  </li>
  <li>
   Career development &amp; growth opportunities for advancement.
  </li>
  <li>
   Excellent Reward and recognition programs.
  </li>
 </ul>
</div>


Associate - Technical Support Advisor

Oxford Management Consultancy

<p><b>Job Description: Technical Support &amp; Product Documentation Associate (GRC-Aligned)Position:</b> Technical Support &amp; Documentation Associate<b>Department:</b> GRC + DEV &amp; ENG<b>Location:</b> Lahore (Office-Based)<b>Employment Type:</b> Full-Time</p><p><b>Role Overview</b></p><p>AHK Solutions is seeking a technically skilled and detail-oriented <b>Technical Support &amp; Documentation Associate</b> to assist in the creation, organization, and maintenance of <b>product-related technical documents</b> &mdash; such as <b>HLDs (High-Level Designs), LLDs (Low-Level Designs), network diagrams, data flow maps</b>, and other compliance-relevant artifacts.</p><p>This role bridges <b>technical engineering</b> and <b>GRC (Governance, Risk &amp; Compliance)</b>, ensuring that our documentation aligns with <b>ISO 27001</b> and <b>SOC 2</b> security and compliance requirements.</p><p><b>Key Responsibilities</b></p><ul><li>Work closely with <b>developers, business analysts, and the GRC team</b> to document product architecture, data flows, integrations, and system dependencies.</li><li>Create and maintain <b>HLDs, LLDs, technical specifications, and configuration guides</b> for all major components of the platform.</li><li>Assist GRC in preparing <b>evidence and technical records</b> required for ISO 27001 and SOC 2 audits (e.g., change logs, access control lists, backup configurations).</li><li>Support incident response documentation, asset inventory updates, and change management records.</li><li>Develop clear, version-controlled documentation using AHK&rsquo;s standardized templates and naming conventions.</li><li>Coordinate with IT/Engineering to gather screenshots, logs, and technical proofs for GRC evidence tracking.</li><li>Support user access reviews, system hardening documentation, and data classification mapping.</li><li>Provide occasional <b>Level-1 technical support</b> to internal teams for system documentation or evidence gathering.</li></ul><p><b>Required Skills &amp; Qualifications</b></p><ul><li>Bachelor&rsquo;s degree in <b>Computer Science, Information Technology, or a related field</b>.</li><li>Strong understanding of <b>technical documentation</b>, diagrams (Visio, Lucidchart, Draw.io), and version control.</li><li>Familiar with <b>cloud environments (Azure/AWS)</b> and <b>DevOps or system infrastructure concepts</b>.</li><li>Basic understanding of <b>information security standards (ISO 27001, SOC 2)</b> preferred.</li><li>Excellent written English and attention to detail.</li><li>Ability to work cross-functionally with <b>GRC, development, and QA</b> teams.</li><li>Proficient in <b>Microsoft Office / 365</b> tools and SharePoint documentation practices.</li></ul><p><b>Preferred (Nice to Have)</b></p><ul><li>Exposure to <b>HLD/LLD preparation</b> or <b>system architecture diagrams</b>.</li><li>Familiarity with <b>risk assessment, control mapping</b>, or <b>compliance evidence collection</b>.</li></ul><p>Job Type: Full-time</p><p>Work Location: In person</p>

Technical Support & Product Documentation Associate (GRC-Aligned)

Goldman Sachs

<div><div><div><div><div><div><div><p><b>Who We Are</b></p>
<p>
At Goldman Sachs, we connect people, capital and ideas to help solve problems for our clients. We are a leading global financial services firm providing investment banking, securities and investment management services to a substantial and diversified client base that includes corporations, financial institutions, governments and individuals.</p>
<p><b>
Basic Qualifications</b></p>
<ul><li>
3+ years of relevant professional experience using a modern programming language (preferably Java)</li><li>
BS degree in Computer Science or related technical field involving programming or systems engineering.</li><li>
Proficiency in development with Java, Spring Boot, REST APIs</li><li>
Experience engineering solutions with distributed tracing, performance testing, authentication, authorization</li><li>
Proficiency with algorithms, data structures, and system design</li><li>
Experience with UNIX operating systems, infrastructure as code (preferably Terraform), networking</li><li>
Experience working independently in a fast paced and often multi-direction work environment</li></ul><br>
<p></p>
<p><b>
Preferred Qualifications</b></p>
<ul><li>
Experience with AWS</li><li>
Experience in financial services</li><li>
Experience with development and design of distributed systems</li><li>
Experience with SQL, NoSQL (Dynamo/Mongo DB)</li></ul><br>
<p></p>
<p><b>
Goldman Sachs Engineering Culture</b></p>
<p>
At Goldman Sachs, our Engineers don&rsquo;t just make things &ndash; we make things possible. Change the world by connecting people and capital with ideas. Solve the most challenging and pressing engineering problems for our clients. Join our engineering teams that build massively scalable software and systems, architect low latency infrastructure solutions, proactively guard against cyber threats, and leverage machine learning alongside financial engineering to continuously turn data into action. Create new businesses, transform finance, and explore a world of opportunity at the speed of markets.</p>
<p>
Engineering is at the critical center of our business, and our dynamic environment requires innovative strategic thinking and immediate, real solutions. Want to push the limit of digital possibilities? Start here!</p><br>
<p></p>
<p>
&copy; The Goldman Sachs Group, Inc., 2025. All rights reserved.</p>
<p>
Goldman Sachs is an equal employment/affirmative action employer Female/Minority/Disability/Veteran/Sexual Orientation/Gender Identity.</p></div></div></div></div></div></div><div><div><div><div><div><b>
We Offer Best-In-Class Benefits</b></div></div></div><p></p><div><div><div><div><div><div><div>
Healthcare &amp; Medical Insurance</div></div><p>
We offer a wide range of health and welfare programs that vary depending on office location. These generally include medical, dental, short-term disability, long-term disability, life, accidental death, labor accident and business travel accident insurance.</p></div></div></div></div><p></p><div><div><div><div><div><div>
Holiday &amp; Vacation Policies</div></div><p>
We offer competitive vacation policies based on employee level and office location. We promote time off from work to recharge by providing generous vacation entitlements and a minimum of three weeks expected vacation usage each year.</p></div></div></div></div><p></p><div><div><div><div><div><div>
Financial Wellness &amp; Retirement</div></div><p>
We assist employees in saving and planning for retirement, offer financial support for higher education, and provide a number of benefits to help employees prepare for the unexpected. We offer live financial education and content on a variety of topics to address the spectrum of employees&rsquo; priorities.</p></div></div></div></div><p></p><div><div><div><div><div><div>
Health Services</div></div><p>
We offer a medical advocacy service for employees and family members facing critical health situations, and counseling and referral services through the Employee Assistance Program (EAP). We provide Global Medical, Security and Travel Assistance and a Workplace Ergonomics Program. We also offer state-of-the-art on-site health centers in certain offices.</p></div></div></div></div><p></p><div><div><div><div><div><div>
Fitness</div></div><p>
To encourage employees to live a healthy and active lifestyle, some of our offices feature on-site fitness centers. For eligible employees we typically reimburse fees paid for a fitness club membership or activity (up to a pre-approved amount).</p></div></div></div></div><p></p><div><div><div><div><div><div>
Child Care &amp; Family Care</div></div><p>
We offer on-site child care centers that provide full-time and emergency back-up care, as well as mother and baby rooms and homework rooms. In every office, we provide advice and counseling services, expectant parent resources and transitional programs for parents returning from parental leave. Adoption, surrogacy, egg donation and egg retrieval stipends are also available.</p></div></div></div></div><p></p><div><div><div><div><div><div>
Benefits at Goldman Sachs</div></div><p>
Read more about the full suite of class-leading benefits our firm has to offer.</p></div></div></div></div></div></div></div></div><div></div>
<br><p>Opportunity Overview
CORPORATE TITLE
Associate
OFFICE LOCATION(S)
Bengaluru
JOB FUNCTION
Software Engineering
DIVISION
Platform Solutions</p>

Transaction Banking - TxB Data Platform Eng - Associate - Bengaluru

University of Notre Dame

<div><b>Company Description</b><p><br>
The University of Notre Dame is more than a workplace; it is a vibrant, mission-driven community where every employee is valued and supported. Rooted in a tradition of excellence and inspired by our Catholic character, Notre Dame is committed to fostering an environment of care that nurtures the whole person&mdash;mind, body, and spirit. Here, you will find a deep sense of belonging, a culture that prioritizes well-being, and the opportunity to grow your career while being a force for good in the world. Whether contributing to world-class research, shaping the student experience, or supporting the University&rsquo;s mission in other ways, you will be part of a dedicated team working to make a meaningful impact on campus and beyond. At Notre Dame, your work matters, and so do you!</p><b><br>
Job Description</b><p><br>
The Notre Dame Alumni Association (NDAA) is searching for a new team member to serve as a Service Desk Associate to provide technical support to alumni, parents, friends and volunteers including supporting our core alumni communities platform (myNotreDame), alumni Gmail, and more.</p><p>
This position provides Tier 1 technical support to the Alumni and Friends of the University as well as to our volunteer leaders and is a member of the Information Technology (IT) team. The position requires strong communication and customer service skills, high attention to detail and organizational skills and an aptitude to learn new technology to best care for our customers.</p><p>
Responsibilities:</p><ul><li><p>
Provide End User and NDAA Volunteer Admin Support, including:</p><ul><li><p>
Provide Tier 1 support, responding to incidents and service requests related to NDAA services including, but not limited to myNotreDame and Google</p></li><li><p>
Work with established procedures for assisting customers in troubleshooting and capturing solutions to their questions. This includes the support of individual alumni and friends as well as technology support for our Notre Dame Clubs and Alumni Groups</p></li><li><p>
Coordinate with teammates on escalated issues to help identify and define solutions</p></li></ul></li><li><p>
Other Duties</p><ul><li><p>
Assist with recurring NDAA Activities such as Reunion, NDAA Board,</p></li><li><p>
Leadership Conferences, Football Fridays, etc.</p></li><li><p>
Provide ad hoc contributions to requests from within the NDAA, assist with special projects</p></li></ul></li></ul><b><br>
Qualifications</b><p><br>
MINIMUM QUALIFICATIONS:</p><ul><li>
High School diploma or equivalency</li><li>
Demonstrated customer service experience</li><li>
Strong project management skills, including the ability to juggle multiple priorities and meet tight deadlines with exceptional time management and organizational abilities</li><li>
Proficient verbal and written communication skills</li><li>
Highly self-motivated with a proactive approach, capable of quickly adapting to changing priorities and learning new tasks</li><li>
Proficiency in Google Workspace (Google Suite), Zoom, and a willingness to adopt and learn new software tools</li><li>
Must be authorized to work in the United States without visa sponsorship</li></ul><p>
PREFERRED QUALIFICATIONS:</p><ul><li>
Experience using ServiceNow or similar help desk software</li><li>
Background in Computer Science or related technical coursework</li></ul><br>
<b>
Additional Information</b><p><br>
All your information will be kept confidential according to EEO guidelines.</p><p><b>
Application Deadline to Apply: Monday, December 8, 2025</b></p><p>
SALARY:<b> $22 - $25 an hour</b>, commensurate with experience</p><p><b><i>
RESUME &amp; COVER LETTER REQUIRED to be considered for this position. Please add in the attachments section of your application.</i></b></p><p>
Location: The Alumni Association is based at the University of Notre Dame in South Bend, Indiana, with a hybrid work schedule. We strongly prefer candidates who are local.</p><div></div><p><i>
At Notre Dame, we know our impact depends on exceptional people, people like you. We are committed to fostering a vibrant, welcoming community. In keeping with our mission, we encourage applications from all who will help build and strengthen our beloved community. We strive to empower every employee to flourish, knowing your success propels Notre Dame to new heights of impact.</i></p></div>

NDAA Service Desk Associate | Temporary

HR Ways

<p><b>About the company:</b> Hiring for an operator-led acquirer of software businesses with a focus on long-term value creation and preserving the legacy of our acquired businesses.</p><p><b>Job Description</b></p><p>As our first Client Services Operations Associate, you will own the systems and processes that power our Support, Implementation, and Technical Services teams. You will manage and optimize tools such as <b>Zendesk</b> and <b>Rocketlane</b>, define and track key performance metrics, and help streamline project, ticket, and client onboarding processes. Your work will empower the Client Services department to deliver exceptional experiences to the company's growing customer base. This is a remote opportunity, and <b>candidates are expected to have some overlap with North American hours.</b></p><p><b>Key Responsibilities</b></p><p><b>Manage and Optimize Client Services Systems</b></p><ul><li>Administer Zendesk and Rocketlane to support workflows across all Client Services teams.</li><li>Build automations, triggers, and dashboards that improve visibility and efficiency.</li><li>Ensure data integrity and alignment across Client Services, CRM, and DevOps systems.</li><li>Facilitate feedback loops between Client Services and other departments to reduce delivery time.</li></ul><p><b>Drive Operational Reporting and Insights</b></p><ul><li>Define and track key metrics, including project profitability, time-to-value, risk level, and team capacity.</li><li>Develop clear, actionable reporting for leadership to support strategic decisions.</li><li>Identify trends and bottlenecks to continuously improve service performance.</li><li>Develop and maintain capacity and utilization models to support staffing requirements.</li></ul><p><b>Standardize and Document Client Services Processes</b></p><ul><li>Support client onboarding coordination by improving workflows and communication channels.</li><li>Create and maintain internal SOPs and onboarding documentation.</li><li>Streamline handoffs between teams to ensure consistent client experiences.</li><li>Partner with Product, Engineering, and Sales to ensure insights into the roadmap and planning.</li></ul><p><b>Qualifications</b></p><ul><li>2 to 4 years of experience in client success or CX system administration, ideally for a SaaS company.</li><li>Hands-on experience managing Zendesk and Rocketlane.</li><li>Excellent communication, organization, and problem-solving skills.</li><li>Strong analytical skills with proficiency in Excel for performance reporting.</li><li>Familiarity with CRM systems (e.g., HubSpot, Salesforce) and DevOps tools (e.g., Azure, Jira).</li><li>A proactive, systems-minded approach to improving how teams work and deliver value to clients.</li></ul><p><b>Other Details:</b><br/><b>&#65279;Experience:</b> 2-4 years<br/>&#65279;<b>Timings:</b> US Time Zone</p><p><b>Apply at jobs@hrways.co</b></p><p><b>About HR Ways:</b></p><p>HR Ways is an award-winning Technical Recruitment Firm helping software houses and IT Product companies internationally and locally to find IT Talent. HR Ways is engaged by 300+ Employers worldwide, ranging from the world's biggest SaaS Companies to the most competitive Startups. We have entities in Dubai, Canada, the US, UK, Pakistan, India, Saudi Arabia, Portugal, Brazil, and other parts of the world. Join our WhatsApp Channel https://shorturl.at/983az to stay updated or visit www.hrways.co to know more.</p><p>Job Type: Full-time</p><p>Pay: Rs140,000.00 per month</p><p>Work Location: In person</p>

Client Services Operations Associate | Remote from Pakistan

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