technical support associate

Cushman & Wakefield

<div><p><b>Job Title</b></p>
Technical Support Associate-3<p></p><p><b>
Job Description Summary</b></p>
Resolve incidents escalated from first line of support as well as the internal tech/genius bar and assist end users with technology adoption within an assigned market. Incident resolution must be done in alignment with internal incident, change, configuration, and project management processes while adhering to established Service Level Agreements.<p><b>
Job Description</b></p><p><b>
JOB DESCRIPTION
</b></p><p>Job Position: Virtual Genius Bar</p><p>
Business Title: Technical Support Specialist</p><p><br>
</p><p>REPORTS TO: Virtual Genius Bar Team Lead</p><p>
CLASSIFICATION: Exempt</p><p></p><p><b>
POSITION PURPOSE
</b></p><p>Resolve incidents escalated from first line of support as well as the internal tech/genius bar and assist end users with technology adoption within an assigned market. Incident resolution must be done in alignment with internal incident, change, configuration, and project management processes while adhering to established Service Level Agreements.</p><p></p><p><b>
Responsible for but not exclusive to the following:</b></p><ul><li>
PC break fix support for the business within market.</li><li>
Facilitation of onboarding and off-boarding.</li><li>
VoIP (MS Teams) support.</li><li>
Mobile phone/device support (IOS &amp; Android).</li><li>
Training end-users and assisting with deployment of new technology.</li><li>
Assist remote support staff when additional resources are required.</li><li>
Maintain established service level agreements to meet customer expectations and quality standards.</li><li>
White Glove support for company executives.</li><li>
Support for North American Brokerage and Valuation and Advisory service lines.</li><li>
Provide after hours or weekend support during scheduled maintenance or emergencies.</li><li>
Working with various SMEs, engineering teams, vendors to provide onsite and in the moment, troubleshooting and hands on application of technical procedures.</li></ul><p></p><p><b>
ACCOUNTABILITIES
</b></p><ul><li><b>Daily work routines
</b><ul><li>Provide break-fix support for local and remote offices.</li><li>
Responsible conference room technology health checks, technical support, and training.</li><li>
Tech/Genius Bar support (when applicable).</li><li>
Perform coverage within an office or regional market.</li><li>
Perform support functions including setup of peripheral equipment, software installations, and configurations, wireless and LAN configurations, and resolve access issues and other incidents as required.</li><li>
Smart Hands support: working with various SMEs, Engineering Teams, Vendors to provide onsite and in the moment, troubleshooting and hands on application of technical procedures.</li><li>
Engage with Project Leads and Engineering Team during scheduled projects including office moves, Infrastructure Refreshes and Software Updates.</li><li>
Providing documented input to keep knowledge-based articles and procedural documentation up to date.</li><li>
Provide proper ticket and incident management.</li><li>
Ensure onboarding, off-boarding, and asset management processes are followed.</li></ul></li><li><b>
Request Management
</b><ul><li>Provide proper ticket management to ensure requests are updated and resolved in a timely manner.</li><li>
Ensure incident ticket quality standards are met to facilitate escalation to Tier 3 and can be used for queries by end users concerning the status of Incidents, Service Requests, and Changes (RFC).</li></ul></li><li><b>
Incident Management
</b><ul><li>Provide proper ticket management to ensure incidents are up to date and resolved promptly to meet the defined Service Level Agreements.</li><li>
Provide accurate and clear resolution documentation within the incident ticket.</li><li>
Escalation of incidents to 3rd line support per guidelines established to support Service Level Agreements.</li><li>
Participate in creation and updates of ServiceNow knowledge articles detailing troubleshooting processes and procedures.</li><li>
Responsible for 2nd level point of escalation from Service Desk.</li><li>
Resolve incidents with software applications, network, and hardware and take appropriate actions to resolve issues while ensuring data/system integrity.</li></ul></li><li><b>
Problem Management</b><ul><li>
Assist with trend and root cause analysis.</li><li>
Proactively identify and communicate problem trends found as part of incident resolution.</li></ul></li><li><b>
Technology Enablement</b><ul><li>
Complete in-house training on new technologies, services, processes, and policies as they are released.</li><li>
Conduct information sessions aimed to promote end user adoption of technology products and services.</li><li>
Educate end-users on problem resolutions to minimize repeat requests and provide timely follow-up.</li></ul></li><li><b>
Project Work</b><ul><li>
Participate in or provide feedback to project testing stages.</li><li>
Support projects as required for supported sites.</li></ul></li><li><b>
Change Management</b><ul><li>
Understand the change management process and follow the process and procedures associated.</li><li>
Attend mandatory change management training sessions.</li><li>
Support and facilitate activities specific to change. Roles could be as a requestor or implementer.</li></ul></li></ul><p></p><p><b>
MINIMUM REQUIREMENTS
</b></p><ul><li>Bachelor's degree or equivalent experience; related computing field preferred.</li><li>
3+ years of technical experience in a corporate environment (multi-state,10,000+ employee base corporate environment is preferred).</li><li>
Knowledge of IT processes, general controls, project management, and system development life cycles.</li><li>
ITIL Foundation certification or knowledge is a plus.</li><li>
Industry-related technical certificates are a plus or any similar combination of education and experience.</li><li>
Excellent Soft Skills including:<ul><li>
Customer service, including written and verbal communication.</li><li>
Conflict resolution.</li><li>
Strong analytical and problem-solving skills.</li><li>
Strong interpersonal skills required to interact with end user clients and team members across the organization.</li><li>
Time management skills, to balance and prioritize work.</li><li>
Ability to work independently and as part of a team.</li></ul></li><li>
Proficient with Windows OS.</li><li>
Proficient with MS Office 365, including MS Teams.</li><li>
Knowledge of enterprise ticketing systems (Service Now, or similar is a plus).</li><li>
Active Directory, Intune and Azure fundamentals.</li><li>
Familiar with remote support tools.</li><li>
Mac experience is a plus.</li></ul><p></p><p><i>
The </i><i>above-referenced position summary is a guideline designed to present an overview of job duties and is not intended to be a comprehensive list of responsibilities and requirements.</i></p><br>
<p></p>
Cushman &amp; Wakefield also provides eligible employees with an opportunity to enroll in a variety of benefit programs, generally including health, vision, and dental insurance, flexible spending accounts, health savings accounts, retirement savings plans, life, and disability insurance programs, and paid and unpaid time away from work. In addition to a comprehensive benefits package, Cushman and Wakefield provide eligible employees with competitive pay, which may vary depending on eligibility factors such as geographic location, date of hire, total hours worked, job type, business line, and applicability of collective bargaining agreements.<br>
<p></p>
The compensation that will be offered to the successful candidate will depend on factors such as whether the position is covered by a collective bargaining agreement, the geographic area in which the work will be performed, market pay rates in that area, and the candidate&rsquo;s experience and qualifications.<br>
<p></p>
The company will not pay less than minimum wage for this role.<br>
<p></p>
The compensation for the position is: $21.25 - $25.00<p></p>
Cushman &amp; Wakefield is an Equal Opportunity employer to all protected groups, including protected veterans and individuals with disabilities. Discrimination of any type will not be tolerated.<p></p><p>
In compliance with the Americans with Disabilities Act Amendments Act (ADAAA), if you have a disability and would like to request an accommodation in order to apply for a position at Cushman &amp; Wakefield, please call the ADA line at <b>1-888-365-5406</b> or email <b>HRServices@cushwake.com</b>. Please refer to the job title and job location when you contact us.</p><p></p>
INCO: &ldquo;Cushman &amp; Wakefield&rdquo;</div>

Technical Support Associate-3

Anduril

<div><div><p>Anduril Industries is a defense technology company with a mission to transform U.S. and allied military capabilities with advanced technology. By bringing the expertise, technology, and business model of the 21st century's most innovative companies to the defense industry, Anduril is changing how military systems are designed, built and sold. Anduril's family of systems is powered by Lattice OS, an AI-powered operating system that turns thousands of data streams into a realtime, 3D command and control center. As the world enters an era of strategic competition, Anduril is committed to bringing cutting-edge autonomy, AI, computer vision, sensor fusion, and networking technology to the military in months, not years.</p></div><h3 class="jobSectionHeader"><b>
ABOUT THE TEAM</b></h3>
<p>
Connected Warfare Division is focused on building a next-gen software-defined distributed C2 architecture focused on orchestrating and automating 3rd party combat-fielded sensors and strike-networks for synchronized joint operations. We work with mission partners and operators to deploy reliable and robust capabilities on operationally-relevant fielding timelines to meet complex challenges across the DOW and IC.<br>
<br>
Our Edge Compute and Communications (ECC) business line, within the Connected Warfare division, delivers robust, high-performance computing and secure communications solutions directly at the tactical edge. By processing data in real-time and enabling decentralized decision-making, we empower warfighters with actionable intelligence, rapid connectivity, and unparalleled situational awareness in challenging environments.<br>
<br>
Ground Control Stations (GCSs), produced by the ECC business line within Connected Warfare division, represent the fundamental compute element to several major Anduril-built solutions for customers. They allow real-time planning and control of assets as well as analysis of returning data streams. They act as networking hubs, host UI backends, and provide database functionality for collected data. Anduril's GCS supports operations in both connected and offline environments. Our team offers two primary GCS products - the GCS 5 in a laptop form factor, and the GCS 7 which is a larger server housed in a chassis and rugged case.</p>
<h3 class="jobSectionHeader"><b>
ABOUT THE ROLE</b></h3>
<p>
As a Product Operations Associate for GCS, you will play a critical role in ensuring the reliability and readiness of Anduril's fixed-site and expeditionary asset control solutions. GCS is designed to deliver real-time planning and control of autonomous systems at the tactical edge through several form-factor solutions to support system employment in any situation. In this role, you will support end users by improving field failure discovery, mitigation, and resolution processes, conducting root cause analysis, deploying fixes, and managing incidents across the GCS fleet. This position requires a strong problem-solving mindset and hands-on expertise in debugging and resolving complex compute hardware and software issues. If you are passionate about cutting-edge technology, advancing national security, and delivering best-in-class operational support, Anduril invites you to join the team.</p>
<h4 class="jobSectionHeader"><b>
WHAT YOU'LL DO</b></h4>
<ul><li>Sustain Anduril's GCS deployments by combining an understanding of our customers' missions with familiarity of our products and delivered capabilities</li>
<li>Triage, diagnose and root cause product incidents, driving postmortem actions including providing status visibility through resolution. Then abstract incidents and optimize wider system and product reliability. This will include conducting log reviews and diagnostics, as well as utilizing Linux and command line tools for system management and issue resolution</li>
<li>Consistently assess and seek to improve the quality of the fleet's observability and health telemetry in partnership with multiple functions across the GCS team</li>
<li>Collect, organize, and analyze system failure data to define trends, drive proactive sustainment processes, and support resource allocation</li>
<li>Support Anduril's global customers through proactive communications and detail-oriented execution. You will track and manage customer-facing incidents and concerns, ensuring timely response, mitigation, and communication of resolution.</li>
<li>Support the evaluation and improvement of product capabilities, analyzing customer communication and feedback for capability requirements, product performance indicators, and desired functionality</li>
<li>Maintain awareness of current product specifications and bridge the gap in understanding between technical and non technical stakeholders</li>
<li>Communicate and coordinate technical and non-technical efforts across multiple business, engineering, and sustainment functions, influencing decision making and driving action to maximize capability availability for end users</li>
<li>Travel as required to support customer needs and operations</li>
</ul><h4 class="jobSectionHeader"><b>REQUIRED QUALIFICATIONS</b></h4>
<ul><li>4+ year of technical support experience with a focus on final-tier customer concern support.</li>
<li>Experience supporting and/or performing incident driven workflows requiring analysis, triage, and prioritization.</li>
<li>Experience in on-call support operations and working in limited risk tolerance environments.</li>
<li>Ability to work non-standard hours and weekends as needed.</li>
<li>Ability to obtain and maintain a U.S. Secret Security clearance.</li>
</ul><h4 class="jobSectionHeader"><b>PREFERRED QUALIFICATIONS</b></h4>
<ul><li>BA or BS degree from accredited institution, STEM degree, preferably in computer science, software engineering, electrical engineering, information technology, or similar.</li>
<li>Experience supporting and/or operating compute-enabled communications systems, including electronic warfare domain experience, as a DOD employee, contractor, or end-user.</li>
<li>Experience with observability tooling such as DataDog, Grafana, and Victor Ops; exposure to software development tooling such as Git and Jira.</li>
<li>Applicable industry certifications (e.g. CompTIA Network+, CCNA, Linux+).</li>
<li>Familiarity with and/or experience administrating NixOS systems</li>
<li>Experience working as a system administrator</li>
<li>Experience executing sustainment and reliability workflows for a defense-focused service or product.</li>
<li>DOD, Law Enforcement, or other Government agency experience preferred.</li>
<li>Demonstrated experience as a self-starter, able to find and resolve issues on your own.</li>
<li>Experience performing trend analysis to inform business decisions.</li>
<li>Strong aptitude for problem solving in unstructured situations at the interface of hardware, software, and networking. Ability to drive challenging and vague technical problems to clarity and resolution.</li>
<li>Proven ability to master a technical system and support it in operational environments. Must demonstrate an innate drive to be self-sufficient across the depth and breadth of a technical system.</li>
<li>Daily practice of excellence and rigor - you execute the 100th rep of a process with the same focus and care as the first five reps.</li>
<li>Confident with navigating ambiguity and crafting new ways of doing things.</li>
<li>Excellent written, visual, and verbal communication skills.</li>
<li>Active SECRET (or higher level) security clearance.</li>
</ul><div><p>
The salary range for this role is an estimate based on a wide range of compensation factors, inclusive of base salary only. Actual salary offer may vary based on (but not limited to) work experience, education and/or training, critical skills, and/or business considerations. Highly competitive equity grants are included in the majority of full time offers; and are considered part of Anduril's total compensation package. Additionally, Anduril offers top-tier benefits for full-time employees, including:</p>
<p><b>
Healthcare Benefits</b></p>
<ul>
<li><b>US Roles:</b> Comprehensive medical, dental, and vision plans at little to no cost to you.</li>
<li><b>UK &amp; AUS Roles:</b> We cover full cost of medical insurance premiums for you and your dependents.</li>
<li><b>IE Roles:</b> We offer an annual contribution toward your private health insurance for you and your dependents.</li>
</ul>
<p><b>Additional Benefits</b></p>
<ul>
<li><b>Income Protection</b>: Anduril covers life and disability insurance for all employees.</li>
<li><b>Generous time off</b>: Highly competitive PTO plans with a holiday hiatus in December. Caregiver &amp; Wellness Leave is available to care for family members, bond with a new baby, or address your own medical needs.</li>
<li><b>Family Planning &amp; Parenting Support:</b> Coverage for fertility treatments (e.g., IVF, preservation), adoption, and gestational carriers, along with resources to support you and your partner from planning to parenting.</li>
<li><b>Mental Health Resources:</b> Access free mental health resources 24/7, including therapy and life coaching. Additional work-life services, such as legal and financial support, are also available.</li>
<li><b>Professional Development:</b> Annual reimbursement for professional development</li>
<li><b>Commuter Benefits:</b> Company-funded commuter benefits based on your region.</li>
<li><b>Relocation Assistance:</b> Available depending on role eligibility.</li>
</ul>
<p><b>Retirement Savings Plan</b></p>
<ul>
<li><b>US Roles:</b> Traditional 401(k), Roth, and after-tax (mega backdoor Roth) options.</li>
<li><b>UK &amp; IE Roles:</b> Pension plan with employer match.</li>
<li><b>AUS Roles:</b> Superannuation plan.</li>
</ul>
<p>The recruiter assigned to this role can share more information about the specific compensation and benefit details associated with this role during the hiring process.</p><br>
<p></p>
<div>
<h3 class="jobSectionHeader"><b>Protecting Yourself from Recruitment Scams</b></h3>
<p>
Anduril is committed to maintaining the integrity of our Talent acquisition process and the security of our candidates. We've observed a rise in sophisticated phishing and fraudulent schemes where individuals impersonate Anduril representatives, luring job seekers with false interviews or job offers. These scammers often attempt to extract payment or sensitive personal information.</p>
</div>
<div><p>To ensure your safety and help you navigate your job search with confidence, please keep the following critical points in mind:</p>
<ul>
<li><p><b>No Financial Requests: </b>Anduril will never solicit payment or demand personal financial details (such as banking information, credit card numbers, or social security numbers) at any stage of our hiring process. Our legitimate recruitment is entirely free for candidates.</p>
</li>
<li><b>Please always verify communications:</b>
<ul><li>Direct from Anduril: If you receive an email from one of our recruiters, it will <i>only</i> come from an @anduril.com address.</li>
<li>Via Agency Partner: If contacted by a recruiting agency for an Anduril role, their email will clearly identify their agency. If you suspect any suspicious activity, please verify the agency's authenticity by reaching out to contact@anduril.com.</li>
</ul>
</li><li><p><b>Exercise Caution with Unsolicited Outreach:</b> If you receive any communication that appears suspicious, contains grammatical errors, or makes unusual requests, do not engage. Always confirm the sender's email domain is @anduril.com before providing any personal information or clicking on links.</p>
</li>
<li><p><b>What to Do If You Suspect Fraud:</b> Should you encounter any questionable or fraudulent outreach claiming to be from Anduril, please report it immediately to contact@anduril.com. Your proactive caution is invaluable in protecting your personal information and upholding the security and trustworthiness of our recruitment efforts.</p>
</li>
</ul></div><h3 class="jobSectionHeader"><b>Data Privacy</b></h3>
<p>
To view Anduril's candidate data privacy policy, please visit https://anduril.com/applicant-privacy-notice/.</p></div></div>

Product Technical Support Associate, Ground Control Station

Pacific Science Center

At Pacific Science Center, our mission is to ignite curiosity in every child and fuel a passion for discovery, experimentation, and critical thinking in all of us. Our colleagues are passionate lifelong learners who live our mission every day. Each of us commits to bring an inclusion, diversity, equity, and access (IDEA) focus in every aspect of our work. Join our collaborative team and help steward our warm, welcoming, community-learning environment at PacSci.
<br><br>
As part of our ongoing commitment to a diverse, equitable, and inclusive workplace, we’re invested in building teams with a wide variety of backgrounds, identities, and experiences. Data shows that women and BIPOC candidates more frequently do not apply to a job because they don’t feel that they meet all of the qualifications listed. If you have some of the knowledge, skills, and abilities listed and you share PacSci's values and support our mission, we encourage you to apply.
<br><br>
<b>Position Title:</b> Tech Support Associate
<br><b>Department:</b> Technology
<br><b>Reports to:</b> Technology Manager
<br><b>Pay Class:</b> Part-Time
<br><b>FLSA Status:</b> Hourly, Non-Exempt
<br><br>
Position Summary
<br>Pacific Science Center’s mission is to ignite curiosity in every child and fuel a passion for discovery, experimentation, and critical thinking in all of us. We are seeking a tech-savvy, approachable problem-solver to join our IT team in a part-time role (approximately 20 hours per week). As a Tech Support Associate, you will provide basic technical support for computer systems, hardware, and software while assisting the IT team with day-to-day operations.
<br><br>
Essential Duties & Responsibilities
<br><ul>
<li>Serve as a first point of contact for basic technical assistance with hardware, software, and phones.</li>
<li>Assist with managing and troubleshooting our internal network</li>
<li>Assist with installing and configuring hardware and software components.</li>
<li>Help troubleshoot devices and systems under guidance.</li>
<li>Maintain accurate documentation of work performed.</li>
<li>Support onboarding tasks such as preparing equipment and assisting with account setup.</li>
<li>Other duties assigned to support IT operations.</li>
</ul>
<b>Position Requirements:</b> Knowledge, Skills, Abilities
<br>Knowledge
<br><ul>
<li>Basic familiarity with computers and common software applications.</li>
</ul>
<b>Skills:</b><br>
<ul>
<li>Strong problem-solving skills and willingness to learn.</li>
<li>Ability to communicate clearly with non-technical users.</li>
</ul>
<b>Ability to:</b><br>
<ul>
<li>Be customer service-oriented and approachable.</li>
<li>Work independently and manage time effectively.</li>
<li>Approach work with a demonstrated commitment to Inclusivity, Diversity, Equity, and Access.</li>
</ul>
Qualifications
<br><ul>
<li>Some past IT-related schooling or experience required (e.g., coursework or training in areas such as cybersecurity, network administration, or helpdesk).</li>
<li>High school diploma or equivalent.</li>
<li>Availability for part-time or flexible schedule.</li>
<li>Commitment to Inclusivity, Diversity, Equity, and Access.</li>
<li>Interest in Technology or prior experience in a support role & willingness to learn.</li>
</ul>
This position description generally describes the principal functions of the position and the level of knowledge and skills typically required. It does not constitute an employment agreement between the employer and the employee, and it is subject to change as the needs of the employer and the requirements of the job change.
<br><br>
Compensation
<br>Pay is based on several factors, including market location, job-related knowledge, skills, and years of experience.
<br><br>
<b>In addition to base salary, all employees receive:</b><br>
<ul>
<li>Employee PacSci Membership</li>
</ul>
Full-time regular employees (40 hrs/week) additionally recieve following benefits:
<br><ul>
<li>Medical, Dental, Vision, basic life insurance, and disability insurance</li>
<li>4 weeks of vacation, 12 floating holidays, and sick pay</li>
<li>403(b) Retirement Savings</li>
<li>Commuter benefits (regular employees working at least 20 hours/week)</li>
<li>Employee Assistance Program</li>
</ul>
Pacific Science Center stands with those who are courageously fighting against hate, racism, and injustice. We recognize that not being racist is not sufficient. We must be actively anti-racist, and we commit to doing so. We prioritize inclusion, diversity, equity, and access in everything we do. Curiosity and critical thinking are essential to the dialogue and changes that need to happen.
<br><br>
Pacific Science Center complies with federal and state disability laws and makes reasonable accommodations for applicants and employees with disabilities. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact us at HRDepartment@pacsci.org.

Tech Support Associate

Wolters Kluwer

<div><div>The Customer Service Technical Associate provides support to our business and individual tax software clients and to our practice clients. This role provides resolution to moderate and complex inquiries by phone, online chat or email and answers are based upon information provided in product guides and support knowledge databases and other internal tools.</div><div></div><div>
Essential Duties and responsibilities</div><ul><li>
Handle phone, e-mail, and chat support for moderate to complex system or content issues; identify, resolve, and escalate issues when necessary; record these interactions in our customer relationship database</li><li>
Identify and document resolution to reoccurring inquiries</li><li>
Cross-train on other products and systems</li><li>
Participate in projects and as well as process improvement initiatives</li><li>
Provide general reports to management as requested</li><li>
Participate in product testing and review as required</li><li>
Secure and keep confidential product and customer data</li></ul><div></div><div>
Other Duties</div><div></div><div>
Performs other duties as assigned by supervisor.</div><div>
Please note: As a Customer Service Technical Associate , you must be able to work a flexible schedule that may include evening and weekend hours during peak season.</div><div></div><div>
Job Qualifications</div><div>
Education and Experience:</div><div>
Minimum:</div><ul><li>
Associates Degree a business-related field OR equivalent Customer Service work experience.</li></ul><div>
OR</div><ul><li>
1 years of experience or knowledge in one or more of the following areas: accounting and bookkeeping; financials and reporting; sales and customer relationship management</li></ul><div>
OR</div><ul><li>
2 years of experience in a customer-facing role with the ability to build collaborative relationships using positive language and a service-oriented attitude</li></ul><div>
Preferred:</div><ul><li>
Educational background in Business, Accounting or Finance</li><li>
Experience working with CCH tax and accounting software</li><li>
Tax preparation or accounting experience</li><li>
Experience working in a help desk or customer support environment</li><li>
Use of SalesForce.com</li></ul><div></div><div>
Other Knowledge, Skills, Abilities or Certifications:</div><ul><li>
Knowledge of tax, accounting and audit principles, practices and legislation/regulations</li><li>
Computer and internet skills including Microsoft office</li><li>
Service orientation - high commitment to meeting needs of customers and colleagues</li></ul><ul><li>
Strong communication skills both written and verbal</li><li>
Ability to diffuse and provide effective resolution to customer complaints</li><li>
Detail-oriented and able to handle multiple top priorities</li><li>
Ability to function in a fast-paced, collaborative, matrixed team environment</li><li>
Strong work ethic and passion for excellence</li><li>
Ability to work flexible schedule and manage overtime as required to meet objectives</li></ul><div></div><div>
Travel Requirements</div><div>
Less than 5% of domestic travel</div><div></div><div>
The above statements are intended to describe the general nature and level of work being performed by most people assigned to this job. They&rsquo;re not intended to be an exhaustive list of all duties and responsibilities and requirements.</div><div></div><div>
Our Interview Practices</div><div></div><div><i>
To maintain a fair and genuine hiring process, we kindly ask that all candidates participate in interviews without the assistance of AI tools or external prompts. Our interview process is designed to assess your individual skills, experiences, and communication style. We value authenticity and want to ensure we&rsquo;re getting to know you&mdash;not a digital assistant. To help maintain this integrity, we ask to remove virtual backgrounds and include in-person interviews in our hiring process. Please note that use of AI-generated responses or third-party support during interviews will be grounds for disqualification from the recruitment process.</i></div><div></div><div><i>
Applicants may be required to appear onsite at a Wolters Kluwer office as part of the recruitment process.</i></div><div></div><div><br>
Compensation:</div>
$30,800.00 - $56,525.00 USD<div></div><div><i><br>
Compensation range listed is based on primary location of the position. Actual base salary offer is influenced by a wide array of factors including but not limited to skills, experience and actual hiring location. Your recruiter can share more information about the specific offer for the job location during the hiring process.</i></div><div></div><div>
Additional Information:</div><div></div><div>
Wolters Kluwer offers a wide variety of competitive benefits and programs to help meet your needs and balance your work and personal life, including but not limited to: Medical, Dental, &amp; Vision Plans, 401(k), FSA/HSA, Commuter Benefits, Tuition Assistance Plan, Vacation and Sick Time, and Paid Parental Leave. Full details of our benefits are available upon request.</div></div>

Customer Service Technical Associate - Tax Content

Envision Employment Solutions

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   Envision Employment Solutions is expanding! We&rsquo;re looking for a driven and ambitious Technical Recruitment Associate to join our growing team.
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  Whether you have 6 months to 1 year of recruitment experience &mdash; or you&rsquo;re a fresh graduate who is smart, fast-learning, and eager to grow &mdash; we&rsquo;d love to meet you.
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  This is a great opportunity for someone who wants to build a long-term career in technical recruitment within a dynamic and performance-driven environment.
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   Job Summary:
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  As a Technical Recruitment Associate, you will support full-cycle recruitment for technical roles including software engineering, data, IT, cybersecurity, DevOps, ERP, and more.
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  You will learn how to source top technical talent, conduct screenings, manage pipelines, and support hiring managers &mdash; all while developing strong market knowledge and recruitment expertise.
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  We are looking for someone proactive, detail-oriented, fluent in English, and comfortable working in a fast-paced environment.
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 <p>
  <strong>
   Sourcing &amp; Talent Identification
  </strong>
 </p>
 <ul>
  <li>
   Source candidates using LinkedIn, job boards, referrals, and other platforms
  </li>
  <li>
   Learn and apply Boolean search techniques
  </li>
  <li>
   Build and maintain candidate pipelines
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Screening &amp; Evaluation
  </strong>
 </p>
 <ul>
  <li>
   Conduct initial HR screenings
  </li>
  <li>
   Assess communication skills and basic technical alignment
  </li>
  <li>
   Coordinate interviews with hiring managers
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Recruitment Operations
  </strong>
 </p>
 <ul>
  <li>
   Manage candidate data using ATS tools (Workable)
  </li>
  <li>
   Ensure timely follow-ups and positive candidate experience
  </li>
  <li>
   Support offer coordination and documentation
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Market Research
  </strong>
 </p>
 <ul>
  <li>
   Monitor talent availability and salary benchmarks
  </li>
  <li>
   Stay informed about tech roles and emerging technologies
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Requirements:
  </strong>
 </p>
 <ul>
  <li>
   Bachelor's degree in Business Administration (ideally with a concentration in HR), Human Resources Management or a related field.
  </li>
  <li>
   6 months to 1 year of recruitment experience (preferred)
  </li>
  <li>
   Fresh graduates are welcome to apply
  </li>
  <li>
   Fluent in English (written and spoken)
  </li>
  <li>
   Familiarity with sourcing channels such as job boards, LinkedIn, and social media.
  </li>
  <li>
   Basic understanding of full-cycle recruiting and interview coordination.
  </li>
  <li>
   Highly tech-savvy &mdash; comfortable with Microsoft 365 and tools such as Slack, Zoom, Teams, Trello, etc.
  </li>
  <li>
   Strong communication and interpersonal skills
  </li>
  <li>
   Fast learner with strong problem-solving ability
  </li>
  <li>
   Highly organized and detail-oriented
  </li>
  <li>
   Comfortable working in a hybrid setup
  </li>
  <li>
   Proficient in Microsoft Office
  </li>
  <li>
   Interest in technology and technical roles
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Benefits:
  </strong>
 </p>
 <ul>
  <li>
   Competitive Package &ndash; Determined based on your experience and qualifications
  </li>
  <li>
   Basic salary
  </li>
  <li>
   Performance bonus tied to achieved KPIs
  </li>
  <li>
   Transportation allowance
  </li>
  <li>
   Social insurance coverage
  </li>
  <li>
   Individual medical insurance: Fully covered through GlobeMed
  </li>
  <li>
   Annual Performance Bonus &ndash; Based on company performance
  </li>
  <li>
   Paid Time Off (PTO)
  </li>
  <li>
   Salary Review Every 6 Months &ndash; Based on individual performance
  </li>
  <li>
   Office Perks &ndash; Unlimited snacks, coffee, tea, and soft drinks
  </li>
  <li>
   And most importantly&hellip; an AMAZING team to work with!
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Work Setup:
  </strong>
 </p>
 <ul>
  <li>
   <strong>
    Location:
   </strong>
   The Portal, SODIC West, El Sheikh Zayed
  </li>
  <li>
   <strong>
    Work Model:
   </strong>
   Hybrid &ndash; 4 days in the office, 1 day remote
  </li>
  <li>
   <strong>
    Working Hours:
   </strong>
   9:00 AM &ndash; 6:00 PM (including a 1-hour break)
  </li>
  <li>
   <strong>
    Days Off:
   </strong>
   Fridays and Saturdays
  </li>
 </ul>
</div>


Technical Recruitment Associate

Infosys

<div>As a <b>Tech Support Associate, </b>you will provide support to consulting and technical teams by contributing to various stages of telecom network implementation and network maintenance life cycle. You will assist the team by providing network maintenance support, conducting root-cause analysis of issues, ensuring high quality and on-time customer service. You will play a critical role by contributing to the knowledge management process while interfacing with internal teams and driving higher efficiency.<br>
<br>
<b>Basic Qualifications:</b><br>
<ul><li>High School Diploma/GED or equivalent educational qualification.</li><li>Proficient in both oral and written communication, ensuring clarity and professionalism in all interactions</li><li>Exposure to computer operating skills</li><li>Attention to detail and problem-solving abilities.</li><li>Candidate must be willing to provide project support to the client during business hours (6:00 a.m. -10:00 p.m. CST , Monday through Sunday). The role requires working an 8-hour shift per day within the specified business hours, totaling 40 hours per week across 5 working days. Weekly Off&rsquo;s can be can be any 2 day between Monday and Sunday, weekly-offs will not be consecutive days and it will be split between Monday to Sunday.</li><li>Candidates authorized to work for any employer in the United States without employer-based visa sponsorship are welcome to apply. Infosys is unable to provide immigration sponsorship for this role at this time</li><li>This position is based in <b>Richardson, TX</b>. Candidates must reside within a reasonable commuting distance or be willing to relocate. The role may involve occasional travel and/or relocation as required.</li></ul><br>
<b>
Preferred Qualifications:</b><br>
<ul><li>Basic understanding of TCP/IP, DNS, DHCP, VLANs, subnetting, NAT, and common ports/protocols.</li><li>Familiarity with switching and routing fundamentals.</li><li>Troubleshooting experience with wired and wireless connectivity.</li><li>Basic knowledge of firewall concepts and VPN fundamentals.</li></ul>
<br>
<b>Responsibilities include but not limited to:</b><br>
<ul><li>Support in Order to Cash functionality (End to End workflow starting from Order Entry till Activation) in Service Delivery.</li><li>Develop, maintain and manage customer relationships from the operational to executive levels throughout the organization.</li><li>Serves as primary technical point of contact for the implementation and regroom team, interfacing with engineering, service delivery, internal and external partners and customers.</li><li>Demonstrates understanding of disconnect design/offnet workflow, various apps/tools and processes to help efficiently manage and support customer requested disconnects and DCO research.</li><li>Coordinate with Customer on understanding their requirement based on the request they submitted.</li><li>Provide centralized L1 operational support for FTTH service delivery by assisting field technicians and internal teams via multiple contact channels, ensuring timely progression of customer service orders.</li><li>Support service restoration and provisioning activities by performing or guiding tasks such as Optical Network Terminal changes, activations, and service provisioning, and validating completion criteria to restore customer services.</li><li>Maintain accurate facilities, network mapping, and logical inventory across copper and fiber service areas by implementing mapping/inventory updates, correcting discrepancies/out-of-sync conditions, and ensuring systems of record reflect network reality.</li><li>Triage and resolve order fallouts by identifying blockers,</li><li>Trouble-shoot issues, document process, review checklists, and develop reference implementations</li><li>Understand the existing system and processes to document</li><li>In addition to the above, based on the area of work like application development, infra support, cyber support, Microsoft office, service now, associated areas of responsibility will apply</li></ul><br>
<b>
The job entails sitting as well as working at a computer for extended periods of time. Should be able to communicate by telephone, email, or face to face. Travel may be required as per the job requirements.</b><br>
<p><b>Along with competitive pay, as a full-time Infosys employee you are also eligible for the following benefits:</b></p><ul><li>
Medical/Dental/Vision/Life Insurance</li><li>
Long-term/Short-term Disability</li><li>
Health and Dependent Care Reimbursement Accounts</li><li>
Insurance (Accident, Critical Illness , Hospital Indemnity, Legal)</li><li>
401(k) plan and contributions dependent on salary level</li><li>
Paid holidays plus Paid Time Off</li></ul></div>

<div><div><div>At Wolters Kluwer TAA, customer experience is core to everything we do. Our Service Excellence Team&rsquo;s top priority is to make our customers successful and to ensure that their experience using Wolters Kluwer&rsquo;s products is delightful, by delivering high quality, speedy, personable, and conversational support.</div></div><div></div><div><div><div><div><div><div><div><div><div><div>
As a Customer Service Technical Associate, you are responsible for the success of our customers. This is a demanding role that requires a unique skillset to provide resolution to moderate and complex inquiries on our Tax and Accounting products, by phone, online chat, or email. As the voice of Wolters Kluwer, you will act both as an advocate for our product, and as a champion for our users. Your job is to ensure that Wolters Kluwer customers have the best experience possible, no matter what channel they choose to contact us. We take customer service seriously and this position is essential to the team&rsquo;s success. This is the perfect role for someone looking to get into Product Management, Product Development, and Sales.</div><div></div><div>
Essential Duties and responsibilities</div><ul><li><div>
Partner with our customers to effectively resolve customer questions through phone (primary channel), chat and email for system, or product, issues.</div></li><li><div>
Take ownership of customer cases from beginning to end. Identify, resolve, and escalate issues when necessary; document these interactions in our customer relationship database.</div></li><li><div>
Participate in projects and as well as process improvement initiatives.</div></li><li><div>
Provide general reports to management as requested</div></li><li><div>
Participate in product testing and review as required</div></li><li><div>
Secure and keep confidential product and customer data</div></li></ul><div></div><div>
Other Duties</div><div>
Performs other duties as assigned by supervisor.</div><div></div><div>
Please note: As a Technical Support Representative, you must be able to work a flexible schedule that may include some scheduled evening hours and Saturday hours during peak season.</div><div></div><div>
Job Qualifications</div><div></div><div>
Education and Experience:</div><div>
Minimum:</div><div>
Associates Degree in MIS, Computer Science, or Information Technology OR equivalent work experience.</div><div>
Preferred Qualifications:</div><ul><li><div>
MCITP, MCSE, CCA, Network+, Server+, A+ Technical Certification</div></li><li><div>
Experience working in a help desk or customer technical support environment.</div></li><li><div>
Experience working with computer networks &amp; internet software.</div></li><li><div>
Experience with technology testing, Citrix, networking, internet services, client server, SQL scripting, and database tables</div></li><li><div>
Experience with Windows registry and application permission keys</div></li><li><div>
Use of SalesForce.com</div></li></ul><div></div><div>
Other Knowledge, Skills, Abilities or Certifications:</div><ul><li><div>
Advanced desktop and mobile computing skills, working knowledge of internet browsing and searching.</div></li><li><div>
Ability to diffuse and provide effective resolution to customer complaints.</div></li></ul><div></div><div>
Travel requirements</div><div>
None</div><div></div><div>
Physical Demands</div><div>
Normal office environment</div></div></div></div></div></div></div></div></div></div><div></div><div><div><div><div>
The above statements are intended to describe the general nature and level of work being performed by most people assigned to this job. They are not intended to be an exhaustive list of all duties and responsibilities and requirements.</div></div></div></div><div></div><div>
Our Interview Practices</div><div></div><div><i>
To maintain a fair and genuine hiring process, we kindly ask that all candidates participate in interviews without the assistance of AI tools or external prompts. Our interview process is designed to assess your individual skills, experiences, and communication style. We value authenticity and want to ensure we&rsquo;re getting to know you&mdash;not a digital assistant. To help maintain this integrity, we ask to remove virtual backgrounds and include in-person interviews in our hiring process. Please note that use of AI-generated responses or third-party support during interviews will be grounds for disqualification from the recruitment process.</i></div><div></div><div><i>
Applicants may be required to appear onsite at a Wolters Kluwer office as part of the recruitment process.</i></div><div></div><div><br>
Compensation:</div>
$26,200.00 - $48,175.00 USD<div></div><div><i><br>
Compensation range listed is based on primary location of the position. Actual base salary offer is influenced by a wide array of factors including but not limited to skills, experience and actual hiring location. Your recruiter can share more information about the specific offer for the job location during the hiring process.</i></div><div></div><div>
Additional Information:</div><div></div><div>
Wolters Kluwer offers a wide variety of competitive benefits and programs to help meet your needs and balance your work and personal life, including but not limited to: Medical, Dental, &amp; Vision Plans, 401(k), FSA/HSA, Commuter Benefits, Tuition Assistance Plan, Vacation and Sick Time, and Paid Parental Leave. Full details of our benefits are available upon request.</div></div>

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