technical support associate

Pacific Coast Closers

<p>Join Pacific Coast Closers, a strategic sales and business consulting firm in Canoga Park, as a AT&amp;T Wireless Associate specializing in AT&amp;T Fiber. The AT&amp;T Wireless Associate executes precise network assessments, resolves technical escalations, and manages service delivery timelines. This position will involve speaking and selling AT&amp;T&rsquo;s products to customers and families in territories in the LA area.</p><p>As an AT&amp;T Wireless Associate, you will develop expertise through a dedicated training program focused on fiber-optic infrastructure. The AT&amp;T Wireless Associate verifies in-home customer eligibility with meticulous attention to detail, explains the practical advantages of symmetrical upload and download speeds, and proactively handles the account setup to guarantee an immaculate and efficient transition to AT&amp;T Fiber.<b>Key Responsibilities of the AT&amp;T Wireless Associate</b></p><ul><li>Drive residential fiber activations by guiding households through plan selection, upgrades, and account setup with accuracy and compliance.</li><li>Position AT&amp;T Fiber as the premium solution for streaming, gaming, and multi‑device households, emphasizing speed, reliability, and promotional advantages.</li><li>Resolve installation and connectivity challenges quickly, ensuring smooth service launches and reinforcing long‑term customer confidence.</li><li>Execute enrollments and upgrades with precision, maintaining strict adherence to AT&amp;T documentation and retail standards.</li><li>Leverage promotions and credits strategically to maximize customer value while clarifying billing details and plan features.</li><li>Collaborate with AT&amp;T Wireless Associate on sales initiatives, reviewing activation data, and adjusting sales strategies to expand AT&amp;T Fiber&rsquo;s residential footprint.</li></ul><p><b>Minimum Qualifications of the AT&amp;T Wireless Associate</b></p><ul><li>High School Diploma or GED required; Associate&rsquo;s or Bachelor&rsquo;s degree in Business, Marketing, or Communications preferred.</li><li>Retail or customer service experience with emphasis on mobile hardware, sales, or subscription services.</li><li>Ability to explain AT&amp;T Fiber plans, bandwidth options, and network advantages clearly to drive customer confidence and conversions.</li><li>Organized and proactive, with leadership potential to manage priorities, support team sales goals, and deliver results in fast‑paced environments.</li><li>Skilled in sales systems, Microsoft Office Suite, and digital tools to oversee accounts, track activations, and ensure compliance accuracy.</li></ul><p>Job Type: Full-time</p><p>Pay: $49,000.00 - $56,000.00 per year</p><p>Benefits:</p><ul><li>Employee discount</li></ul><p>Work Location: In person</p>

AT&T Wireless Associate

ALFANAR ELECTRICAL SYSTEMS LLC

<p><b>Job Description:</b></p><p>We are seeking a motivated and skilled IT Technical Assistant to join our team. The ideal candidate will have experience in Microsoft client operating systems &amp; network troubleshooting. This role involves providing technical support to our staff and ensuring the smooth operation of our IT systems.</p><p><b>Responsibilities:</b></p><ul><li>Provide technical support for Microsoft's latest client operating systems</li><li>Troubleshoot and resolve network issues, including connectivity problems and configuration errors.</li><li>Diagnose and repair printer issues, including hardware malfunctions and software conflicts.</li><li>Assist in the installation, configuration, and maintenance of hardware and software.</li><li>Respond to user requests for technical assistance via email, phone, and in person.</li><li>Maintain accurate records of repairs, maintenance, and support requests.</li><li>Conduct routine checks and monitor system performance.</li><li>Provide training and guidance to users on the use of IT systems and software.</li><li>Manage IT stock, including inventory tracking and procurement.</li><li>Ensure IT security best practices are followed.</li><li>Utilize IT ticketing systems to track and resolve issues, ensuring all tickets are completed within the approved Service Level Agreement (SLA) timeframes.</li><li>Stay up-to-date with the latest technology trends and developments.</li></ul><p><b>Requirements:</b></p><ul><li>Proven experience in technical support, specifically with Microsoft client operating systems.</li><li>Strong knowledge of network troubleshooting and printer maintenance.</li><li>Familiarity with IT ticketing systems and the ability to resolve tickets within SLA timeframes.</li><li>Knowledge of IT stock management.</li><li>Understanding of IT security best practices.</li><li>Excellent problem-solving skills and attention to detail.</li><li>Good communication and interpersonal skills.</li><li>Ability to work independently and as part of a team.</li><li>Relevant Qualification: Diploma in IT or Engineering</li><li>Relevant Certifications: Microsoft Certified: Modern Desktop Administrator Associate, CCNA. CompTIA A+.</li></ul><p><b>Preferred Qualifications:</b></p><ul><li>Experience with remote support tools and ticketing systems.</li><li>Familiarity with IT security best practices.</li><li>Basic knowledge of server administration.</li></ul><p>Job Type: Full-time</p><p>Pay: From AED4,500.00 per month</p><p>Education:</p><ul><li>Diploma (Required)</li></ul><p>Experience:</p><ul><li>on the same field: 4 years (Required)</li></ul>

Technical Support Assistant

Fairview Health Services

<div>Responsibilities/Job Description:
<div>
The IT Asset Support Associate is responsible for managing and supporting IT assets across the organization. This role requires a proactive individual who can take ownership of technical issues, ensuring high levels of client satisfaction through effective communication and prompt resolutions.<br>
<br>
<b>Responsibilities</b></div><ul><li>
Accountability &amp; Ownership: Take ownership of technical issues related to IT assets, ensuring high levels of client satisfaction through effective communication and prompt resolutions.</li><li>
Incident &amp; Request Management: Respond to escalated requests from the Service Desk regarding endpoint devices and IT asset-related issues via telephone, email, and on-site support.</li><li>
Asset Deployment &amp; Troubleshooting: Execute or support the imaging, installation, deployment, and troubleshooting of IT assets such as desktops, laptops, mobile devices, printers, and peripherals, including upgrades and replacements, on a project or individual basis.</li><li>
Onboarding Support: Manage thorough and timely setup of IT assets for new and existing end-users, ensuring compliance with company standards.</li><li>
Collaboration: Coordinate with cross-functional technology teams to troubleshoot, diagnose, and resolve IT asset-related issues promptly, ensuring proper escalation and hand-off when necessary.</li><li>
Documentation &amp; Monitoring: Document, track, and monitor IT asset requests, problems, and actions per defined processes to ensure timely resolution and high levels of end-user satisfaction.</li><li>
Cabling &amp; Network Support: Provide first-level cabling configuration and support for network and phone issues, including tasks such as punch-downs and cable patching, as related to IT assets.</li><li>
Audit Support: Assist with audit activities by providing accurate IT asset records, data, and adherence to established policies and processes.</li><li>
Policy Champion: Advocate for and enforce established IT asset management processes and policies across technology teams and business units.</li><li>
Process Improvement: Contribute to the creation, execution, and maintenance of best-in-class IT asset management processes to ensure timely response, fulfillment, and user satisfaction. maybe</li><li>
Strategic Collaboration: Work with management to document and refine IT asset-related processes, procedures, and tools for improved efficiency and effectiveness.</li><li>
Continuous Improvement: Offer subject matter expertise and support to enhance IT asset management procedures, anticipate end-user needs, and align with organizational goals.</li><li>
On Call: Participate in on-call rotation outside of normal business hours if required.</li><li>
Mobile: Responsible for performing work at multiple Fairview sites and transporting equipment, as needed within a scheduled shift.</li></ul><div><b><br>
Required Qualifications</b></div><ul><li>
Information Technology Program Certificate and/or equivalent work experience</li><li>
Reliable personal transportation to perform work at multiple sites during a scheduled shift</li><li>
Ability to work on call</li><li>
Strong customer service</li><li>
Strong oral and written communication skills</li><li>
Strong prioritization and problem-solving</li><li>
Team oriented with strong interpersonal skills</li><li>
Proven ability to act with a sense of urgency while maintaining composure and professionalism during potentially emotional critical situations</li><li>
Basic knowledge of networking</li><li>
1 year directl applicable IT support (Service Desk or Hardware Support) experience</li><li>
Drivers License</li></ul><div><b>
Preferred Qualifications</b></div><ul><li>
Associate of Science or equivalent work experience with focus on Information Technology/Systems related technical field</li><li>
1 year 1 year of working in an enterprise (10,000+ users) and/or healthcare environment</li><li>
Knowledge of supporting iOS and Android</li><li>
Knowledge of IP phones</li><li>
Familiar with IT ticketing system such as Service Now</li><li>
A+, Network+</li></ul><br>
<div></div>
Qualifications: $22.51- $31.78 Hourly</div>

IT Asset Field Support Associate

Genpact

<p></p><div><div><div><div><div><b><i>Ready to build the future with AI?</i></b></div></div><div><div><b><i>
At Genpact, we don&rsquo;t just keep up with technology&mdash;we set the pace. AI and digital innovation are redefining industries, and we&rsquo;re leading the charge. Genpact&rsquo;s </i></b><b><i>AI Gigafactory</i></b><b><i>, our industry-first accelerator, is an example of how we&rsquo;re scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to </i></b><b><i>agentic AI</i></b><b><i>, our breakthrough solutions tackle companies&rsquo; most complex challenges.</i></b></div></div><div><div><b><i>
If you thrive in a fast-moving, innovation-driven environment, love building and deploying cutting-edge AI solutions, and want to push the boundaries of what&rsquo;s possible, this is your moment.</i></b></div></div><div><div><b><i>
Genpact (NYSE: G) is an</i></b><b><i> </i></b><b><i>advanced technology services and solutions company that delivers</i></b><b><i> </i></b><b><i>lasting</i></b><b><i> </i></b><b><i>value for leading enterprises</i></b><b><i> </i></b><b><i>globally.</i></b><b><i> </i></b><b><i>Through our</i></b><b><i> </i></b><b><i>deep business knowledge, operational excellence, and cutting-edge solutions &ndash; we help companies across industries get ahead and stay ahead.</i></b><b><i> </i></b><b><i>Powered by curiosity, courage, and innovation</i></b><b><i>,</i></b><b><i> </i></b><b><i>our teams</i></b><b><i> </i></b><b><i>implement</i></b><b><i> </i></b><b><i>data, technology, and AI</i></b><b><i> </i></b><b><i>to</i></b><b><i> </i></b><b><i>create tomorrow, today.</i></b><b><i> </i></b><b><i>Get to know us at</i></b><b><i> </i></b><b><i>genpact.com</i></b><b><i> </i></b><b><i>and on</i></b><b><i> </i></b><b><i>LinkedIn</i></b><b><i>,</i></b><b><i> </i></b><b><i>X</i></b><b><i>,</i></b><b><i> </i></b><b><i>YouTube</i></b><b><i>, and</i></b><b><i> </i></b><b><i>Facebook</i></b><b><i>.</i></b></div></div><div><div><b>
Inviting applications for the role of </b><b>Technical Associate - Service Desk L1</b></div></div><div><div><b><i>
In this role, you would be providing Level 1 support in Service desk support.</i></b></div></div><div><div><b>
Responsibilities</b></div></div><div><ul><div><div><b>
Handle the issues/request reported through various ticketing tool within agreed SLA&rsquo;s</b></div></div></ul></div><div><ul><div><div><b>
You should handle Voice and Non-Voice tickets simultaneously.</b></div></div></ul></div><div><ul><div><div><b>
Responsible for executive leadership and Board members IT support.</b></div></div></ul></div><div><ul><div><div><b>
Advanced understanding of technology hardware, including desktop computers, laptops, tablets, printers, projectors, and scanners.</b></div></div></ul></div><div><ul><div><div><b>
Troubleshoots and resolves minor wireless, network, switch, or printer issues; escalates major issues (wireless, network, etc.) to information technology (IT) infrastructure technical teams</b></div></div></ul></div><div><ul><div><div><b>
Working knowledge of PC/LAN application software including Office 365 and Internet browsers (Internet Explorer, Chrome, Safari)</b></div></div></ul></div><div><ul><div><div><b>
Troubleshooting issues related to MDM, OS, Standard Office Suite, and Browsers.</b></div></div></ul></div><div><ul><div><div><b>
Second level support to Desktops, Laptops, Thin Clients, Printers, Scanners and Multi-Function Devices.</b></div></div></ul></div><div><ul><div><div><b>
Trouble shooting issues related to business specific applications.</b></div></div></ul></div><div><ul><div><div><b>
User provisioning of various business applications (ERP)</b></div></div></ul></div><div><ul><div><div><b>
Support Infra Projects (Refresh/Upgradations/Migrations/New Technology Rollout)</b></div></div></ul></div><div><ul><div><div><b>
Knowledge Management &ndash; Ensure the Knowledge Articles are used on all issues.</b></div></div></ul></div></div><div></div><div><div><div><b><br>
Qualifications we seek in you!</b></div></div><div><div><b>
Minimum Qualifications</b></div></div><div><ul><div><div><b>
Bachelor's Degree required. Preferably in Computer Science, Information Systems, or related field.</b></div></div></ul></div><div><ul><div><div><b>
Strong domain knowledge and technical orientation.</b></div></div></ul></div><div><ul><div><div><b>
Knowledge of OS, MDM and Office Issues.</b></div></div></ul></div><div><ul><div><div><b>
Multitasking skills.</b></div></div></ul></div><div><ul><div><div><b>
Ability to pay attention to detail.</b></div></div></ul></div><div><div><b>
Preferred Qualifications/ Skills</b></div></div><div><ul><div><div><b>
Customer Service and Problem-Solving attitude.</b></div></div></ul></div><div><ul><div><div><b>
Good communications skills in English.</b></div></div></ul></div><div><ul><div><div><b>
Should be able to deliver on tight timelines.</b></div></div></ul></div><div><div><b><i>
Why join Genpact?</i></b></div></div><div><ul><div><div><b><i>
Lead AI-first transformation</i></b><b><i> &ndash; Build and scale AI solutions that redefine industries</i></b></div></div></ul></div><div><ul><div><div><b><i>
Make an impact</i></b><b><i> &ndash; Drive change for global enterprises and solve business challenges that matter</i></b></div></div></ul></div><div><ul><div><div><b><i>
Accelerate your career</i></b><b><i>&mdash;Gain hands-on experience, world-class training, mentorship, and AI certifications to advance your skills</i></b></div></div></ul></div><div><ul><div><div><b><i>
Grow with the best</i></b><b><i> &ndash; Learn from top engineers, data scientists, and AI experts in a dynamic, fast-moving workplace</i></b></div></div></ul></div><div><ul><div><div><b><i>
Committed to ethical AI</i></b><b><i> &ndash; Work in an environment where governance, transparency, and security are at the core of everything we build</i></b></div></div></ul></div><div><ul><div><div><b><i>
Thrive in a values-driven culture</i></b><b><i> &ndash; Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress</i></b></div></div></ul></div><div><div><b><i>
Come join the 140,000+ coders, tech shapers, and growth makers at Genpact and take your career in the only direction that matters: Up.</i></b></div></div><div><div><b><i>
Let&rsquo;s build tomorrow together.</i></b></div></div></div><div></div><div><div><b><i><br>
Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, </i></b><b><i>color</i></b><b><i>, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation.</i></b><br>
<b><i>Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.</i></b></div></div></div><p></p><p><br>
JobTechnical Associate</p><p>
Primary LocationIndia-Hyderabad</p><p>
ScheduleFull-time</p><p>
Education LevelBachelor's / Graduation / Equivalent</p><p>
Job PostingDec 25, 2025, 11:57:55 PM</p><p>
Unposting DateJan 25, 2026, 12:29:00 PM</p><p>
Master Skills ListConsulting</p><p>
Job CategoryFull Time</p></div>

Technical Associate - Service Desk L1

DuCharme, McMillen & Associates, Inc.

<div><p>As an employee-owned company, DMA prioritizes employees. Low turnover rates and tenured teams are living proof:
</p><ul><li>2025 Great Places to Work Certified
</li><li>Employee stock ownership program eligibility begins on day one of employment (ESOP contribution is targeted at 6% of your annual compensation)
</li><li>Company paid parental leave
</li><li>Generous time off package
</li><li>Multiple benefit plans, eligibility begins on day one of employment
</li><li>Culturally focused on work/life balance, mental health, and the overall wellness of our employees
</li></ul><p></p><p><b>Position Summary
</b></p><p>The Associate Software Support role provides first-level client support for DMA&rsquo;s proprietary software solutions. This entry-level position assists with issue triage, documentation, and minor enhancements to existing applications. The Associate collaborates with internal teams to ensure timely resolution of client issues and contributes to the continuous improvement of support processes and documentation.
</p><p></p><p><b>Essential Duties and Responsibilities
</b></p><ul><li><p>Provide first-level client support for assigned software applications.
</p></li><li><p>Communicate with clients to provide clear written instructions and document issues using JIRA.
</p></li><li><p>Diagnose and triage software issues; identify and document root causes.
</p></li><li><p>Assist in maintaining and enhancing existing software solutions.
</p></li><li><p>Contribute to the development and documentation of potential solutions.
</p></li><li><p>Support the preparation of functional and technical documentation.
</p></li><li><p>Participate in code reviews, sprint planning, and release coordination sessions.
</p></li><li><p>Perform other duties as assigned
</p></li></ul><p></p><p><b>Education and Qualifications
</b></p><ul><li><p>Bachelor&rsquo;s degree in Computer Science, Information Technology, or related field; equivalent experience may be considered.
</p></li><li><p>Familiarity with professional programming concepts; no prior experience required.
</p></li><li><p>Exposure to HTML, JavaScript, ASP.Net, C#, MVC, SQL, and relational databases.
</p></li><li><p>Understanding of the software development life cycle and agile methodologies.
</p></li><li><p>Strong written and verbal communication skills.
</p></li><li><p>Basic troubleshooting and organizational skills; ability to manage multiple tasks.
</p></li></ul><p></p><p><b>Work Environment and Physical Requirements
</b></p><ul><li><p><b>Work Schedule: </b>Regular, 40 hours/week
</p></li><li><p><b>Travel: </b>Less than 10%
</p></li><li><p><b>Physical Activity:
</b></p></li><li><p>Prolonged periods of sitting and computer use
</p></li><li><p>Ability to hear, understand, and distinguish speech and sounds
</p></li><li><p>Ability to lift up to 30 pounds
</p></li><li><p>Frequent repetitive motions with hands
</p></li></ul><p></p><p>The Company is an equal employment opportunity employer and is committed to providing equal employment opportunities to its applicants and employees. The Company does not discriminate in employment opportunities or practices on the basis of race, color, religion, gender, national origin, citizenship, age, disability, veteran status, genetic information, or any other category covered by applicable federal, state, or local law. This equal employment opportunity policy applies to all employment policies, procedures, and practices, including but not limited to hiring, promotion, compensation, training, benefits, work assignments, discipline, termination, and all other terms and conditions of employment.
<br>
<br>
It is DMA's policy to make reasonable accommodations for qualified individuals with disabilities. If you have a disability and either need assistance applying online or need to request an accommodation during any part of the application process, please contact our Human Resources team at HRDepartment@dmainc.com or 800-309-2110 and choosing selection 6.</p></div>

Associate Software Support (Java)

<p></p><div><div><div>Ready to build the future with AI?<br>
At Genpact, we don&rsquo;t just keep up with technology&mdash;we set the pace. AI and digital innovation are redefining industries, and we&rsquo;re leading the charge. Genpact&rsquo;s AI Gigafactory, our industry-first accelerator, is an example of how we&rsquo;re scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to agentic AI, our breakthrough solutions tackle companies&rsquo; most complex challenges.<br>
If you thrive in a fast-moving, innovation-driven environment, love building and deploying cutting-edge AI solutions, and want to push the boundaries of what&rsquo;s possible, this is your moment.<br>
Genpact (NYSE: G) is an advanced technology services and solutions company that delivers lasting value for leading enterprises globally. Through our deep business knowledge, operational excellence, and cutting-edge solutions &ndash; we help companies across industries get ahead and stay ahead. Powered by curiosity, courage, and innovation, our teams implement data, technology, and AI to create tomorrow, today. Get to know us at genpact.com and on LinkedIn, X, YouTube, and Facebook.<br>
<br>
Inviting applications for the role of Technical Associate - Cloud Infra Monitoring<br>
We are looking for a skilled and proactive Azure Cloud Monitoring Engineer to join our Network Operations Center (NOC) team. The ideal candidate will have a strong background in monitoring and managing Azure cloud infrastructure to ensure its performance, security, and availability. You will be responsible for real-time monitoring, incident management, troubleshooting, and optimizing the performance of Azure-based systems.</div><div>
Responsibilities<br>
<ul><li>Azure Cloud Monitoring:</li></ul>
o Monitor Azure infrastructure, including virtual machines, networks, storage, and services using Azure Monitor, Log Analytics, and other monitoring tools.<br>
o Set up alerts, thresholds, and dashboards to ensure the health and performance of all Azure resources.<br>
o Proactively monitor and manage Azure services such as Azure App Services, Azure Functions, Virtual Networks, Azure Storage, and Azure SQL Database.<br>
<ul><li>Incident Detection and Response:</li></ul>
o Respond to and resolve real-time incidents, alerts, and performance issues across the Azure environment.<br>
o Troubleshoot connectivity, latency, and availability issues across Azure resources.<br>
o Escalate issues as needed and collaborate with other technical teams to resolve complex problems.<br>
<ul><li>Performance Optimization:</li></ul>
o Identify and resolve performance bottlenecks and resource inefficiencies in Azure environments.<br>
o Perform capacity planning and optimization of cloud resources to reduce costs and improve overall system performance.<br>
o Regularly review performance metrics and recommend changes to enhance the efficiency of Azure resources.<br>
<ul><li>Automation and Scripting:</li></ul>
o Write and maintain scripts (e.g., PowerShell, Azure CLI) to automate monitoring tasks, incident resolution, and resource management.<br>
o Develop and implement automation for Azure resource provisioning and scaling using Azure Automation, Azure Functions, and ARM templates.<br>
<ul><li>Documentation and Reporting:</li></ul>
o Maintain detailed documentation related to monitoring configurations, best practices, troubleshooting steps, and incident reports.<br>
o Provide regular reports on system health, incident response, and Azure resource utilization to stakeholders.<br>
<ul><li>Collaboration and Escalation:</li></ul>
o Work closely with other NOC team members, system administrators, and Azure engineers to resolve complex issues and optimize cloud services.<br>
o Participate in cross-team meetings to review incidents and improve response times and procedures.</div><div>
Qualifications we seek in you!<br>
Minimum Qualifications / Skills<br>
<ul><li>Education:</li></ul>
o Bachelor&rsquo;s degree in Computer Science, Information Technology, or a related field (or equivalent work xerience).<br>
<ul><li>Experience:</li></ul>
o Good experience working with Azure cloud environments.<br>
o Hands-on experience with monitoring tools like Azure Monitor, Log Analytics, and Azure Security Center.<br>
o Proficiency in managing and troubleshooting Azure resources such as virtual machines, storage accounts, networks, and databases.<br>
o Experience with incident management and monitoring of cloud-based services.<br>
<ul><li>Skills &amp; Knowledge:</li></ul>
o Strong understanding of Azure services, networking, storage, and security configurations.<br>
o Proficiency in scripting and automation (PowerShell, Azure CLI).<br>
o Experience with Azure Resource Manager (ARM) templates and Azure Automation.<br>
o Understanding of monitoring and alerting systems, and a proactive approach to detecting performance issues before they impact service availability.<br>
o Knowledge of containerized applications in Azure (Azure Kubernetes Service) is a plus.</div><div>
Preferred Qualifications/ Skills<br>
o Microsoft Certified: Azure Administrator Associate or Azure Solutions Architect Expert.<br>
o Microsoft Certified: Azure Fundamentals.</div><div>
Why join Genpact?<br>
<ul><li>Lead AI-first transformation &ndash; Build and scale AI solutions that redefine industries</li><li>Make an impact &ndash; Drive change for global enterprises and solve business challenges that matter</li><li>Accelerate your career&mdash;Gain hands-on experience, world-class training, mentorship, and AI certifications to advance your skills</li><li>Grow with the best &ndash; Learn from top engineers, data scientists, and AI experts in a dynamic, fast-moving workplace</li><li>Committed to ethical AI &ndash; Work in an environment where governance, transparency, and security are at the core of everything we build</li><li>Thrive in a values-driven culture &ndash; Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress</li></ul>
Come join the 140,000+ coders, tech shapers, and growth makers at Genpact and take your career in the only direction that matters: Up.<br>
Let&rsquo;s build tomorrow together.<br>
<br>
Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation.<br>
Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.</div></div><p></p><p><br>
JobTechnical Associate</p><p>
Primary LocationIndia-Hyderabad</p><p>
ScheduleFull-time</p><p>
Education LevelBachelor's / Graduation / Equivalent</p><p>
Job PostingDec 23, 2025, 9:48:55 PM</p><p>
Unposting DateJan 23, 2026, 12:29:00 PM</p><p>
Master Skills ListConsulting</p><p>
Job CategoryFull Time</p></div>

Technical Associate - Cloud Infra Monitoring

S&P Global

<div>
 <strong>
  About The Role
  <br/>
  <br/>
 </strong>
 <strong>
  Grade Level (for internal use):
  <br/>
  <br/>
 </strong>
 07
 <br/>
 <br/>
 <strong>
  The Role
  <br/>
  <br/>
 </strong>
 S&amp;P Global Market Intelligence is seeking an
 <strong>
  Analyst
 </strong>
 for our Technology, Media &amp; Telecommunications (TMT) product support team. In this role, you will be responsible for handling client support questions over phone, email, and chat while also working with other internal teams to help clients get custom templates, meet research needs and occasionally produce client-facing webinars.
 <br/>
 <br/>
 As an Analyst, you are the epitome of client support; providing exceptional customer service while showcasing vast knowledge about S&amp;P Global Market Intelligence tools, our data, and the industries we cover. Professionals from the top financial institutions in the world will be asking you to figure out the things that they cannot figure out on their own.
 <br/>
 <br/>
 <strong>
  The Impact
  <br/>
  <br/>
 </strong>
 The TMT Product Operations team is the main touchpoint for most of our Media sector focused clients. As an Analyst, you serve as the &ldquo;face&rdquo; of the company. Going above and beyond in our service offering is where this team adds value.
 <br/>
 <br/>
 If selected for the TMT Analyst role, you will leverage your strong relationship building skills and exceptional customer service attitude to answer incoming client questions and respond to requests. You will also strive to constantly offer guidance and additional perspective to help our clients maximize their use of our product suite.
 <br/>
 <br/>
 <strong>
  The Career Opportunity
  <br/>
  <br/>
 </strong>
 If you&rsquo;re a self-starter who&rsquo;s ready for the challenge of becoming a subject matter expert on the S&amp;P Global Media product offerings, this could be the right opportunity for you. Over time, the Analyst will take on additional responsibilities within the team, including working with our internal research and editorial teams, producing webcasts on the media industry and working with our internal template team to add value to our excel models.. The role as a Product Operations Analyst offers great exposure to many other internal departments, and opens doors for tremendous career opportunities with S&amp;P Global.
 <br/>
 <br/>
 <strong>
  The Team / The Business
  <br/>
  <br/>
 </strong>
 To ensure that our clients have partners to support them in their success, S&amp;P Global&rsquo;s Product Operations Analysts leverage their exceptional customer service skills to build relationships with clients and help them get the most out of our business intelligence tools.
 <br/>
 <br/>
 <strong>
  Requirements
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Strong problem solving/critical thinking skills
  </li>
  <li>
   Passion for client support
  </li>
  <li>
   Attention to detail and ability to multi-task
  </li>
  <li>
   Excellent verbal and written communication skills
  </li>
  <li>
   Microsoft Excel skills
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Our Hiring Manager Says
  <br/>
  <br/>
 </strong>
 We are a hard-working but relaxed team. We strive to be best in-class for support and have the survey scores to back it up (Media was the top industry for surveys scores last year). We are looking for self-starters and people who are looking to constantly push themselves and solve problems thinking critically. If you don&rsquo;t have a thirst to be continuously learning about the industry and keeping up to date on recent events and the major players, this job is not for you.
 <br/>
 <br/>
 <strong>
  About S&amp;P Global Market Intelligence
  <br/>
  <br/>
 </strong>
 At S&amp;P Global Market Intelligence, a division of S&amp;P Global we understand the importance of accurate, deep and insightful information. Our team of experts delivers unrivaled insights and leading data and technology solutions, partnering with customers to expand their perspective, operate with confidence, and make decisions with conviction.
 <br/>
 <br/>
 For more information, visit www.spglobal.com/marketintelligence.
 <br/>
 <br/>
 <strong>
  What&rsquo;s In It For
 </strong>
 <strong>
  You?
  <br/>
  <br/>
 </strong>
 <strong>
  Our Mission
  <br/>
  <br/>
 </strong>
 Advancing Essential Intelligence.
 <br/>
 <br/>
 <strong>
  Our People
  <br/>
  <br/>
 </strong>
 We're more than 35,000 strong worldwide&mdash;so we're able to understand nuances while having a broad perspective. Our team is driven by curiosity and a shared belief that Essential Intelligence can help build a more prosperous future for us all.From finding new ways to measure sustainability to analyzing energy transition across the supply chain to building workflow solutions that make it easy to tap into insight and apply it. We are changing the way people see things and empowering them to make an impact on the world we live in. We&rsquo;re committed to a more equitable future and to helping our customers find new, sustainable ways of doing business. Join us and help create the critical insights that truly make a difference.
 <br/>
 <br/>
 <strong>
  Our Values
  <br/>
  <br/>
 </strong>
 <strong>
  Integrity, Discovery, Partnership
  <br/>
  <br/>
 </strong>
 Throughout our history, the world's leading organizations have relied on us for the Essential Intelligence they need to make confident decisions about the road ahead. We start with a foundation of integrity in all we do, bring a spirit of discovery to our work, and collaborate in close partnership with each other and our customers to achieve shared goals.
 <br/>
 <br/>
 <strong>
  Benefits
  <br/>
  <br/>
 </strong>
 We take care of you, so you can take care of business. We care about our people. That&rsquo;s why we provide everything you&mdash;and your career&mdash;need to thrive at S&amp;P Global.
 <br/>
 <br/>
 <strong>
  Our Benefits Include
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Health &amp; Wellness: Health care coverage designed for the mind and body.
  </li>
  <li>
   Flexible Downtime: Generous time off helps keep you energized for your time on.
  </li>
  <li>
   Continuous Learning: Access a wealth of resources to grow your career and learn valuable new skills.
  </li>
  <li>
   Invest in Your Future: Secure your financial future through competitive pay, retirement planning, a continuing education program with a company-matched student loan contribution, and financial wellness programs.
  </li>
  <li>
   Family Friendly Perks: It&rsquo;s not just about you. S&amp;P Global has perks for your partners and little ones, too, with some best-in class benefits for families.
  </li>
  <li>
   Beyond the Basics: From retail discounts to referral incentive awards&mdash;small perks can make a big difference.
   <br/>
   <br/>
  </li>
 </ul>
 For more information on benefits by country visit: https://spgbenefits.com/benefit-summaries
 <br/>
 <br/>
 <strong>
  Global Hiring And Opportunity At S&amp;P Global
  <br/>
  <br/>
 </strong>
 At S&amp;P Global, we are committed to fostering a connected and engaged workplace where all individuals have access to opportunities based on their skills, experience, and contributions. Our hiring practices emphasize fairness, transparency, and merit, ensuring that we attract and retain top talent. By valuing different perspectives and promoting a culture of respect and collaboration, we drive innovation and power global markets.
 <br/>
 <br/>
 <strong>
  Recruitment Fraud Alert
  <br/>
  <br/>
 </strong>
 If you receive an email from a spglobalind.com domain or any other regionally based domains, it is a scam and should be reported to reportfraud@spglobal.com. S&amp;P Global never requires any candidate to pay money for job applications, interviews, offer letters, &ldquo;pre-employment training&rdquo; or for equipment/delivery of equipment. Stay informed and protect yourself from recruitment fraud by reviewing our guidelines, fraudulent domains, and how to report suspicious activity here.
 <br/>
 <br/>
 <strong>
  Equal Opportunity Employer
  <br/>
  <br/>
 </strong>
 S&amp;P Global is an equal opportunity employer and all qualified candidates will receive consideration for employment without regard to race/ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, military veteran status, unemployment status, or any other status protected by law. Only electronic job submissions will be considered for employment.
 <br/>
 <br/>
 If you need an accommodation during the application process due to a disability, please send an email to: EEO.Compliance@spglobal.com and your request will be forwarded to the appropriate person.
 <br/>
 <br/>
 <strong>
  US Candidates Only:
 </strong>
 The EEO is the Law Poster http://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf describes discrimination protections under federal law. Pay Transparency Nondiscrimination Provision - https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdf
 <br/>
 <br/>
 20 - Professional (EEO-2 Job Categories-United States of America), OPRTON203 - Entry Professional (EEO Job Group)
 <br/>
 <br/>
 <strong>
  Job ID:
 </strong>
 323466
 <br/>
 <br/>
 <strong>
  Posted On:
 </strong>
 2025-12-22
 <br/>
 <br/>
 <strong>
  Location:
 </strong>
 Islamabad, Pakistan
</div>


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