technical support associate

Eposmatic (Pvt) Ltd

Technical Support Associate (Software Operations)Job Type: Full-Time Location: Islamabad Shift: 05:30PM - 02:30 AMAbout the RoleWe are seeking a proactive and detail-oriented Technical Support Associate to assist customers with software-related inquiries while ensuring accurate data management within our systems.Key Responsibilities<ul><li>Respond to customer queries through phone, email, and messaging platforms.</li><li>Guide clients through software usage and troubleshoot common issues.</li><li>Document support activities and maintain customer records.</li><li>Perform data entry tasks with a high degree of accuracy.</li><li>Coordinate with internal teams to resolve customer concerns efficiently.</li></ul>Requirements<ul><li>Bachelor's degree preferred.</li><li>Good understanding of computer applications and MS Office.</li><li>Strong communication and customer service skills.</li><li>Ability to multitask and work in a fast-paced environment.</li><li>Previous experience in customer support or data management is an advantage.</li></ul>Pay: Rs30,000.00 - Rs50,000.00 per monthWork Location: In person

Technical Support Associate

DeepHealth

<div>Job Summary
The Technical Support Engineer for Clinical AI product line is the first point of contact for users, providing expert support, troubleshooting issues, and contributing to a seamless healthcare IT experience. This role works closely with cross-functional teams to resolve incidents, maintain high service quality, and continuously improve support processes. 
Expanded Essential Duties and Responsibilities<ul><li>
Serve as the primary Clinical AI product line technical support resource.</li><li>
Provide first-level support for Clinical AI products and healthcare IT systems, troubleshooting and resolving escalated technical issues.</li><li>
Respond to customer inquiries via phone, email, and ticketing systems in a timely and professional manner.</li><li>
Coordinate projects and take ownership of tasks while serving as the primary point of contact for customer communication and issue resolution.</li><li>
Collaborate with Level two support, Strategic Account Support, IT, Product, Engineering, and Project Management teams to escalate and resolve complex issues.</li><li>
Monitor and triage support queues, assigning tickets to the appropriate product or functional teams.</li><li>
Maintain detailed records of incidents, resolutions, workflows, and system changes within the ticketing system.</li><li>
Contribute to continuous improvement initiatives, including support processes, knowledge base documentation, and root cause analysis efforts.</li><li>
Ensure compliance with healthcare regulatory standards and internal IT policies.</li><li>
Support and maintain strong relationships with key customers by providing proactive communication, updates, and technical guidance.</li><li>
Deliver product and service training to administrators, service-level users, and customers as needed.</li><li>
Perform DeepHealth Clinical AI product system updates, upgrades, and maintenance activities.</li><li>
Conduct pre-sales technical evaluations and provide level-of-effort assessments for customer solutions.</li><li>
Integrate and support solutions within public cloud environments and DeepHealth platforms.</li><li>
Design, implement, document, and support technical solutions that meet customer and organizational requirements.</li><li>
Work cross-functionally with internal teams to ensure customer satisfaction, issue resolution, and operational success.</li><li>
Educate customers on system functionality and best practices to optimize healthcare delivery and workflow efficiency.</li><li>
Identify opportunities to improve customer experience and contribute to ongoing operational and service enhancements.</li></ul> 
Minimum Qualifications, Education, and Experience<ul><li>
Bachelor&rsquo;s degree in Information Technology, Healthcare Informatics, or a related field, or equivalent professional experience.</li><li>
Minimum of 5 years of experience in IT support roles.</li><li>
Minimum of 3 years of experience in a similar healthcare or radiology-focused technical support role.</li><li>
Strong knowledge of Windows operating systems (Windows 7 and above, Windows Server).</li><li>
Strong Linux system administration and command-line experience.</li><li>
Experience with MSSQL database management and relational database technologies.</li><li>
Strong understanding of networking concepts, troubleshooting, and infrastructure support.</li><li>
Experience supporting PACS, RIS, DICOM, HL7, EMR, and other healthcare IT systems.</li><li>
Proven experience troubleshooting complex software applications and healthcare technology solutions.</li><li>
Experience with public cloud environments and cloud-based integrations.</li><li>
Familiarity with scripting, data serialization, and reporting tools such as SSRS.</li><li>
Strong troubleshooting, analytical thinking, and critical problem-solving skills.</li><li>
Experience using ticketing systems and ITIL-based support processes.</li><li>
Strong customer service, relationship management, and call center support experience.</li><li>
Excellent written and verbal communication skills with both technical and non-technical audiences.</li><li>
Ability to manage multiple priorities and work effectively under pressure.</li><li>
Ability to collaborate effectively across cross-functional technical and business teams.</li><li>
Flexibility to work varied schedules and participate in on-call rotations as required.</li><li>
Strong understanding of PC/server hardware platforms and general IT infrastructure.</li><li>
Professional communication and interpersonal skills required for internal and external customer interactions.</li></ul> 
Preferred Qualifications<ul><li>
CCNA or CCNP certification.</li><li>
CompTIA Linux+, RHCA, or RHCT certification.</li><li>
Radiology workflow experience.</li><li>
Experience in healthcare or clinical IT environments.</li><li>
Advanced knowledge of healthcare imaging and workflow technologies.</li></ul> 
PLEASE NOTE: This is not an exhaustive list of all duties, responsibilities and requirements of the position described above. Other functions may be assigned and management retains the right to add or change duties at any time. 
Quality Standards<ul><li>Communicates, cooperates, and consistently functions professionally and harmoniously with all levels of supervision, co-workers, visitors, and vendors.</li><li>Demonstrates initiative, personal awareness, professionalism and integrity, and exercises confidentiality in all areas of performance.</li><li>Follows all local, regional and country laws concerning employment.</li><li>Follows all DeepHealth policies and procedures.</li><li>Follows data privacy, compliance, safety and confidentiality standards at all times.</li><li>Practices universal safety precautions.</li><li>Promotes good public relations on the phone and in person.</li><li>Adapts and is willing to learn new tasks, methods, and systems.</li><li>Reports to work regularly as scheduled; consistently punctual with respect to working hours, meal and rest breaks, and maintains satisfactory personal attendance in accordance with DeepHealth guidelines.</li><li>Completes job responsibilities in a quality and timely manner.</li></ul> 
Travel
This position may require occasional travel. 
Working Environment
Remote 
Physical Demands
This position often requires sitting, standing, walking, bending, twisting, reaching with hands and arms, using hands and fingers, handling, or feeling, speaking, listening, and high-level cognitive thinking. Also, must be able to lift up to 10 pounds occasionally.</div>

Technical Support Engineer Associate

American Electric Power

<div>Job Posting End Date
06-23-2026
Please note the job posting will close on the day before the posting end date
Job Summary
Responsible for performing entry level technical work and related activities associated with the planning, engineering, design, analysis, research, development, testing, construction, maintenance, and operation of Company equipment and facilities.
Job Description
Customer Design Technician Assoc. - Customer Design Technician Sr.:
What You'll Do:
Technical Proficiency:
<ul><li>Possesses technical knowledge acquired from an Associate Degree in Electrical/Electronic/ Civil/Mechanical Engineering Technology.</li><li>
Gains knowledge of standards, codes, and regulations relevant to area of assignment.</li><li>
Gains knowledge with pertinent equipment, material, systems, and business processes.</li><li>
Assists employees in handling defined portions of routine problems when beneficial to AEP.</li><li>
Possesses basic computer literacy, knowledge, and skills.</li></ul>
Leadership &amp; Guidance:
<ul><li>Performs work activities as assigned and coached by higher level employees.</li><li>
Demonstrates ability to work with others in supplying information and seeking assistance as necessary.</li></ul>
Planning &amp; Organization Ability:<ul><li>
Plans work in accordance with AEP standard planning practices.</li><li>
Prioritizes routine work to meet the demands of the company.</li><li>
Maintains accurate records.</li></ul>
Problem Solving &amp; Initiative:<ul><li>
Applies technical knowledge and experience in resolving problems encountered in assigned work.</li><li>
Uses initiative in looking for opportunities to improve the process and increase job knowledge/technical skills.</li><li>
Seeks out, compiles, analyzes, and interprets information necessary to perform work activities and solve problems.</li></ul>
Communication &amp; Interpersonal Skills:<ul><li>
Communicates effectively, both orally and in writing with internal and external customers.</li><li>
Assists in the preparation of technical reports and papers.</li><li>
Demonstrates the ability to be a team player.</li><li>
Relates to people in an open, friendly, and sincere manner.</li></ul>
Decision Making &amp; Business Awareness:<ul><li>
Develops decision-making skills based on sound judgment and job knowledge.</li><li>
Develops an understanding of the roles and responsibilities of the local organizational unit.</li><li>
Refer to attached matrix for required qualifications.</li></ul>
What We're Looking For:
Customer Design Technician Assoc.:
Education and Experience requirements:<ul><li>
High school diploma or equivalent plus 2 years or related utility industry work experience</li><li>
or an associate degree in Electrical/Electronic/Civil/ Mechanical Engineering Technology or related fields.</li></ul>
Licenses/Certifications:<ul><li>
Valid Driver's License</li></ul>
Customer Design Technician:
Education and Experience requirements:<ul><li>
Associate Degree in Electrical/Electronic/Civil/ Mechanical Engineering Technology or related fields plus 2 years of related utility industry work experience</li><li>
or a high school diploma or equivalent and 4 years of related utility industry work experience.</li></ul>
Licenses/Certifications:<ul><li>
Valid Driver's License</li></ul>
Customer Design Technician Sr.:
Education and Experience requirements:<ul><li>
Associate Degree in Electrical/Electronic/Civil/ Mechanical Engineering Technology or related fields, with a minimum of 4 years of related utility industry work experience,</li><li>
OR High school diploma or GED, with a minimum of 6 years of related utility industry work experience, including experience in work activities and projects requiring technical engineering knowledge.</li><li>
Meets expectations of the Technician level.</li></ul>
Licenses/Certifications:<ul><li>
Valid Driver's License</li></ul>
OTHER REQUIREMENTS:<ul><li>
Physical Demands -Varies by location or territory.</li><li>
In some locations or territories, technician must be able to: Walk right ways of various terrain in adverse conditions to patrol distribution power lines to determine damage.</li><li>
Carry and handle telescopic measuring sticks and switching sticks that weigh 11 pounds.</li><li>
May be required to use a brush axe (approx. 6 pounds) or machete (approx. 2 pounds) to clear brush for walking and staking in survey work.
</li></ul>Drive Time Requirement:<ul><li>
Successful candidate must live or be willing to relocate within 45 mins safe driving distance of the New Philadelphia Service Center (203 Mill Ave SE New Philadelphia, Ohio 44663)</li></ul>
What You'll Get:
Customer Design Technician Assoc.: $30.50 - $32.50
Customer Design Technician: $35.00 - $38.00
Customer Design Technician Sr.: $41.50 - $45.50
In addition to a competitive compensation, AEP offers a unique comprehensive benefits package that aims to support and enhance the overall well-being of our employees.
At AEP, we&rsquo;re more than just an energy company &mdash; we&rsquo;re a team of dedicated professionals committed to delivering safe, reliable, and innovative energy solutions. Guided by our mission to put the customer first, we strive to exceed expectations by listening, responding, and continuously improving the way we serve our communities. If you're passionate about making a meaningful impact and being part of a forward-thinking organization, this is the company for you!
#AEPOH
Compensation Data
Compensation Grade:
N010-124
Compensation Range:
$30.50 - $43.50
The Physical Demand Level for this job is: L &ndash; Light Work: Exerting up to 20 pounds of force occasionally and/or 10 to 12 pounds of force frequently, and/or greater than negligible up to 5-6 pounds of force constantly to move objects. Physical demand requirements are in excess of those for sedentary work. Even though the weight lifted may be only a negligible amount, a job should be rated Light Work: (1) When it requires walking or standing to a significant degree; or (2) when it requires sitting most of the time, but entails pushing and/or pulling of arm or leg c ontrols; and/or (3) when the job requires working at a production rate pace entailing the constant pushing and/or pulling of materials even though the weight of those materials is negligible. NOTE: The constant stress and strain of maintaining a production rate pace, especially in an industrial setting, can be and is physically demanding of a worker even though the amount of force exerted is negligible
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It is hereby reaffirmed that it is the policy of American Electric Power (AEP) to provide Equal Employment Opportunity in all respects of the employer-employee relationship including recruiting, hiring, upgrading and promotion, conditions and privileges of employment, company sponsored training programs, educational assistance, social and recreational programs, compensation, benefits, transfers, discipline, layoffs and termination of employment to all employees and applicants without discrimination because of race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age, veteran or military status, disability, genetic information, or any other basis prohibited by applicable law. When required by law, we might record certain information or applicants for employment may be invited to voluntarily disclose protected characteristics.</div>

Customer Design Technician Associate - Senior

Sephora

<div>Position Purpose:<div>
 The Workplace technology associate is responsible for managing:</div><ul><li>
The remote and in-field support for stores and HQ end-user&rsquo;s environment, hardware renewal, replacement, and upgrades.</li><li>
The onboarding of the new joiner, the offboarding of the leavers and the move
</li><li>The procurement management: suppliers listing, indirect purchasing management as per the Sephora policy.</li><li>
The continuous hardware stock availability and tracking.</li></ul><div></div> 
 You will excel and enjoy this role if you are ready to actively handle the following missions: 
WPT technology associate &ndash; relational<ul><li>
Have a good relationship/interpersonal, rigorous, and service oriented,</li><li>
Relationship management with the EME cyber security team,</li><li>
Relationship management with external vendors,</li><li>
Relationship management with EME EUX team.</li></ul> 
WPT technology associate &ndash; organizational<ul><li>
Follow all relevant IT policies, processes, and standard operating procedures so that work is carried out in a controlled and consistent manner, in line with LVMH group and Sephora global rules and policies,</li><li>
Set up dashboards, metrics and measure the QoS of external partners,</li><li>
Follow up the SLA/SLO and apply penalties when needed.</li></ul> 
WPT technology associate &ndash; operational<ul><li>
Good tech knowledge of Microsoft OS and iOS, Microsoft GPO (scripting would be a Plus) to be able to support, review and synthesize technical issues for L3 teams,</li></ul><ul><li>
Valuable experience with Device Management (tools like Workspace One, Ivanti. Or equivalent),</li><li>
Network basics mastered (DNS, IP addressing, basic routing &amp; switching investigation)</li><li>
Analytical skills to troubleshoot incidents and to escalate complex problems to the relevant person to ensure case/issue is closed efficiently and in timely a manner.</li><li>
Capability of synthetically report about incidents (concise and precise) to facilitate final resolution of central teams when required,</li><li>
Solid knowledge of O365, Microsoft Azure, Microsoft Security, ITIL practices,</li><li>
Knowledge on HW supply and expense management in accordance with the indirect purchasing policy,</li><li>
Capacity on the negotiations with the vendors,</li><li>
HW stock management/business continuity/shortage management process.</li></ul> 
Significant knowledge of End-User remote, shops In-field and remote Support in an heterogenous environment (Apple and Windows):<ul><li>
Analyze, install, and configure new personal computer systems, including cables, printers, personal access, electronic mail, Microsoft processing, operating system, other appropriate software, and hardware.</li><li>
Working on escalated Incidents from the IT Service Desk, using Workspace One and Ivanti, monitor and upgrade existing workstations.</li><li>
Assist and instruct on the use of computer equipment, software, and manuals.</li><li>
Understand internal/external customer technologies and problem resolution techniques.</li><li>
Listen to symptom descriptions; analyze problems; respond effectively and provide constructive feedback to the end user on problem resolution.</li><li>
Provide end users 1st level support for all applications.</li><li>
Setup of and Support of all retail shops, including POS, in-store infrastructure, printers, barcode scanners, digital in store tools and basic application support</li><li>
Work with the Technical Service Team for troubleshooting network and server related incidents</li></ul> 
IT Asset Administration and Maintenance:<ul><li>
Perform routine tasks to maintain computer equipment, their peripherals, and data backups,</li><li>
Follow up on the daily performance of computer systems to verify correct operations and detect errors,</li><li>
Configure, install, and test computer hardware, networking software and operating system software,</li><li>
Recommend improvements or upgrades and prepare evaluations of software, hardware and troubleshoot problems,</li><li>
Perform routine network start up and shutdown procedures and maintain control records,</li><li>
Implement policies as set by Group IT to protect data, software, and hardware to local IT infrastructure,</li><li>
Rely on instructions and pre-established guidelines to perform the functions of the job,</li><li>
Participate in relevant projects and community activities as and when needed.</li></ul> 
Do not hesitate to apply if you have:<ul><li>
Understanding of Retail and distribution activities, related processes, and IT ecosystems. You&rsquo;re able to understand how they work together. You&rsquo;re able to get the big picture and global understanding of the project on which you contribute, as well as operationally support, implement, and coordinate activities,</li><li>
Be Self-starter, ability to take a topic and drive it to deliver business value,</li><li>
Having the capability to work as a reliable IT business partner, rather than just a technical support function and delighting our end users,</li><li>
Endowed with a very strong general IT knowledge, and high competences in systems, security, and network,</li><li>
Have &ldquo;Hands-on&rdquo; and ability to operationally contribute to the success of the projects,</li><li>
Being problem solving oriented,</li><li>
Experience working in complex IT environments, and able to prioritize and plan complex work in a rapidly changing context, with a good level of project management expertise,</li><li>
Experience managing multiple vendors and projects simultaneously to deliver quality outcomes for internal stakeholders, across varied domains in KSA.</li><li>
Have effective communication with various stakeholders at EME level, including IT and business,</li><li>
Be &ldquo;end-users&quot; and &quot;service quality&quot; oriented,</li><li>
Be comfortable with matrix organization</li></ul><div> 
Here, you will find:</div><div>
Community. In which authenticity is embraced, and the strength of our differences fuels our collective spirit</div><div>
Culture of empowerment. Learning &amp; growth, that offers you the tools, space and opportunity to learn, innovate and lead</div><div>
Work that brings fulfillment. From delighting clients every day, to inspiring our industry at large, every action makes a difference</div> 
Join us and belong to something beautiful</div>

Workplace Technology Associate

<div>Line of Service
Internal Firm Services
Industry/Sector
Technology
Specialism
IFS - Information Technology (IT)
Management Level
Associate
Job Description &amp; Summary
Job Responsibilities:
<ul><li>Install and configure laptops to support the onboarding process of the new employees.
</li><li>Handle the on-boarding process in terms of delivering IT equipment, collecting relevant documentation, and giving IT induction when required.
</li><li>Provide IT support for all related issues in domains of hardware (laptops, Printers, smartphones (iPhone\Android) and software (Windows 10, Google Suite and in-house applications).
</li><li>Provide remote or on-site IT support for ETIC staff;
</li><li>Perform IT assets management activities in terms of registration, assignment, and recycling of IT assets over the relevant systems.
</li><li>Provide on site support for meeting rooms and video conferences.
</li><li>Work with firmwide IT teams to manage local IT operations to ensure the IT systems are operating reliably, and IT requests are being handled through the right channels;
</li><li>Work with firmwide IT teams to assess technical and operational requirements of business solutions, and implement / test system solutions;
</li><li>Responsible for the efficient and effective delivery of quality IT service to ETIC staff;
</li></ul>What we are looking for:
<ul><li>1-2 years of experience in IT Support role;
</li><li>A self-motivated fast learner, who can demonstrate initiative and adaptability to a dynamic environment;
</li><li>Ability to work in a team environment with a professional and enthusiastic attitude;
</li><li>Android, IOS apps experience, Networking/Computer Science background;
</li><li>CCNA \ MCSA knowledge is preferable;
</li><li>ITIL Foundation Certification is a plus;
</li><li>Good oral and written communication and interpersonal skills;
</li><li>Proficiency in English;
</li></ul>Additional application instructions
<ul><li>Work style: On-Site
</li><li>Location: New Cairo - CFC
</li></ul>Education (if blank, degree and/or field of study not specified)
Degrees/Field of Study required:
Degrees/Field of Study preferred:
Certifications (if blank, certifications not specified)
Required Skills
Optional Skills
Accepting Feedback, Accepting Feedback, Active Listening, Communication, Computer Engineering, Computer Program Installation, Computer Programming, Computer Technical Support, Emotional Regulation, Empathy, Enterprise Architecture (EA), Incident Management and Resolution (IMR), Inclusion, Information and Communications Technology (ICT), Intellectual Curiosity, IT Infrastructure Upgrades, IT Operations, IT Operations Management, IT Project Lifecycle, IT Support, IT Troubleshooting, Object-Oriented Programming (OOP), Optimism, Scripting Languages, Security Protocol Analysis {+ 6 more}
Desired Languages (If blank, desired languages not specified)
Travel Requirements
Not Specified
Available for Work Visa Sponsorship?
Yes
Government Clearance Required?
No
Job Posting End Date
September 1, 2026</div>

ETIC, IT Support Engineer

Expedient

<div>Expedient is hiring an on-site, entry-level opportunity that offers a fast-track to learning, promotion and career growth. The entry-level IT Support Associate, in our Owings Mills, MD data center, will join the Operations Support Center (OSC) team and will receive fully paid training (including industry certs) and hands-on experience with a variety of technical platforms including virtualization technology, networking, data protection, Windows, disaster recovery, Linux/Unix and infrastructure.
If you are looking for an opportunity to gain valuable technical on-the-job training and experience and kick-start your IT career, you may be the perfect candidate for this role.
Expedient provides multi-cloud platforms, offers hosting and cyber security, and data center infrastructure as a service (IaaS) solutions to its clients. For more information about our cloud technology and solutions, please visit us at www.expedient.com
Sponsorship is not provided. Expedient does not engage with third-party recruiting or staffing firms. 
 
Applicants should be able to show some experience with IT and technology; acceptable experience can include self-study, technical school or work experience. However, on-the-job training covers the technology and the business of Expedient as well as learning opportunities regarding basic support requests, monitoring and client service.
The Schedule and Shift Premium: This position operates on a regular schedule of Monday through Friday from 8pm to 4:30am local time and includes an additional bonus, paid out upon completion of the initial training.
Professional Development &amp; Training: Expedient places high value on professional development and education. We will cover the costs up front for our IT Support Associates to obtain relevant technical certifications such as CompTIA, A+, Network + etc. Certain certifications that are higher in difficulty to obtain have attached bonuses for completion.
Rate of Pay: The hourly rate of pay is closely based on your technical experience and knowledge, work experience and/or academic experience. This entry-level role seeks a passionate candidate who is interested in pursuing a career in IT and is willing and able to learn, so any level of experience will be considered. Range of pay of $32,000/year ($15.38/hour) - $40,000/year ($19.23/hour), paid out hourly, can vary depending on market and shift.
Responsibilities:<ul><li>
Handle client tickets and questions, daily shift walks, routine audits, remote hands requests, etc. and escalate more complex tickets as needed.</li><li>
Follow strict security protocols to allow client access requests inside the data center using specific access control criteria.</li><li>
Follow shipping and receiving procedures to ensure the secure transport of equipment to and from the facility.</li><li>
Use the ticketing system to log all requests and activities including documentation of special requests and customizations considered important for future support.</li></ul>
 Recommended Qualifications:<ul><li>
Previous customer-service work experience.</li><li>
Industry certifications (such as CompTIA, A+ or Network+) or equivalent work experience in an IT role or academic experience.</li><li>
Excellent written and verbal communication skills.</li><li>
Strong analytical and independent problem-solving skills.</li><li>
Ability to prioritize and multitask in a fast-paced, time-sensitive environment.</li><li>
Must pass pre-employment screens.</li></ul>
Physical Tasks/Demands:<ul><li>
Sitting - stationary/seated position during the workday in order to check in visitors.</li><li>
Walking - must be able escort visitors to their equipment; must be able to walk the entire perimeter of the physical plant/data center several times during the shift to conduct hands-on assessments ensuring building safety compliance by checking doors, checking temperature sensors in various areas of the server room/data center.</li><li>
Lifting - frequently lifts lightweight items and occasionally lifts heavy-weight materials such as equipment, parts, computer and server hardware.</li><li>
Dexterity - must be able to lock/unlock security cages, operate security kiosk and print out visitor badges, operate loading dock equipment; must be able to climb and balance oneself on a ladder, must be able to stoop, kneel, crouch, and crawl into tight places to access computer hardware, to conduct safety checks, to move equipment, install equipment, etc. as required.</li></ul>
 Cloud Computing and Data Center Infrastructure as a Service - Expedient
WORKING FOR EXPEDIENT 
We prioritize ongoing education and continuous innovation to remain at the forefront of the information technology landscape. Our commitment to learning is reflected in our comprehensive employee training and tuition reimbursement programs, which are driven by our employees and funded by Expedient 100%. 
 
For our full-time employees we offer an exceptional benefits package including three weeks of paid time off annually that increases with tenure plus your birthday off and a health holiday to be used for preventive care. We offer parental leave, top-tier medical, dental, and vision, disability and life insurance, at an affordable rate, wellness engagement opportunities, and a 401(k) with a generous match. 
 
We also recognize the importance of a comfortable and convenient work environment. We offer a hybrid work model for many roles, paid parking and other perks.
Expedient is an equal opportunity employer. Qualified applicants will receive fair and equitable consideration for employment without regard to their race, color, religion, national origin, gender, protected veteran status, disability, or any other characteristic protected by law.
RxiW4tcHjN</div>

Entry-Level IT Support Associate Overnight (X)

DocuSign

<div><h2 class="jobSectionHeader">Company Overview</h2><div> 
Docusign brings agreements to life. Over 1.5 million customers and more than a billion people in over 180 countries use Docusign solutions to accelerate the process of doing business and simplify people&rsquo;s lives. With intelligent agreement management, Docusign unleashes business-critical data that is trapped inside of documents. Until now, these were disconnected from business systems of record, costing businesses time, money, and opportunity. Using Docusign&rsquo;s Intelligent Agreement Management platform, companies can create, commit, and manage agreements with solutions created by the #1 company in e-signature and contract lifecycle management (CLM).</div> 
 
<h2 class="jobSectionHeader">What You'll Do</h2> 
The Technical Support Engineer is a strategic customer advisor and the internal voice for our customer base. Act as a communications bridge for our customers using their preferred language while advocating for relevant and appropriate cultural references to provide the best world-class customer experience. The Engineer will both have the accountability and responsibility to meet our customers' needs delivering proactive and reactive support for customers, partners, and Docusign internal teams to resolve issues, for addressing subscription inquiries, and complete technical tasks. This role acts as a liaison between customers and all functional areas within Docusign to resolve technical support inquiries. Provide feedback and carry the voice of customers and partners focused, but not limited to, support practices, and processes. Working with resources across Docusign, the Support Engineer expedites the resolution of complex technical issues to empower customers to achieve the highest value and adoption of our software. 
This position is an individual contributor role reporting to the Manager, Technical Support.<div> 
Responsibility</div><ul><li>
Deliver proactive and reactive support for customers, partners, and Docusign internal teams to resolve issues, address subscription inquiries, and complete technical tasks, assisting and facilitating communication between Docusign and the customers using their local language</li><li>
Contribute to reviewing, translating, and creating localized language contents and support practices</li><li>
Provide exceptional technical support for Docusign products and associated services</li><li>
Handle incoming support channels to troubleshoot customer inquiries, including but not limited to API integrations, embedded systems issues, network and security-related impediments, 3rd party integrations, and multi-product workflows</li><li>
Use broad technical product expertise within the product areas to help customers increase product and feature utilization</li><li>
Utilize support tools and resources necessary to solve customer issues, including Salesforce, Jira, Docusign proprietary logging systems, G-Suite, browser developer tools, internal admin console, SQL, and text analysis tooling</li><li>
Identify improvements to the product proactively, identify bugs, and otherwise discover high-impact opportunities to enhance the customer experience</li><li>
Promote Docusign products and services to customers and prospective customers via consultative discussion and evaluation of their service and support needs</li><li>
Manage escalated cases from internal channels to troubleshoot issues customers face when using Docusign products</li><li>
Provide support for internal peers for inquiries on product knowledge and engagement paths, including translation to and from English of customers language</li><li>
Meet and exceed Docusign Customer Support service level goals for areas of product expertise</li></ul> 

 
<h2 class="jobSectionHeader">Job Designation</h2><div> 
Remote:
Employee is not required to be in or near an office frequently and works from a designated remote work location for the majority of the time.</div><div></div><div> 
Positions at Docusign are assigned a job designation of either In Office, Hybrid or Remote and are specific to the role/job. Preferred job designations are not guaranteed when changing positions within Docusign. Docusign reserves the right to change a position's job designation depending on business needs and as permitted by local law.</div> 
 
<h2 class="jobSectionHeader">What You Bring</h2><div> 
Basic</div><ul><li>
2+ years of related experience</li><li>
Fluent in English</li><li>
Bachelor of Science degree in a Computer Science, Engineering, or related technical discipline</li><li>
Experience with SaaS troubleshooting in a Technical Support capacity</li><li>
Experience with modern markup and programming languages such as XML, JavaScript/jQuery, or similar</li><li>
Experience with troubleshooting in a web-based environment including HTTP, JSON, IIS, HTML, and CSS</li><li>
Experience with log analysis using network tools such as Fiddler, HAR Analyzer, browser developer tools or similar</li></ul><div>
Preferred</div><ul><li>
Fluency in another European language, ideally French</li><li>
Self-motivated, goal-oriented, excellent organizational skills and superior time management skills</li><li>
Effective communication skills which are a key component of this role, with audiences that include customers, peers, and occasional executive presence</li><li>
Ability to troubleshoot regular expressions and other complex data validation rules</li><li>
Expertise with web-based applications, web service APIs, monitoring tools (e.g. Dynatrace), and authentication technologies such as SAML and oAuth</li><li>
Familiarity with structured query languages such as SQL and SOQL</li><li>
Ability to maintain composure in critical situations and communicate clearly with both internal and external customers</li><li>
Ability to collaborate with peers across the organization without friction</li><li>
Familiarity with Jira and Salesforce for case management</li></ul> 
 
<h2 class="jobSectionHeader">Life At Docusign</h2><div> 
Working here</div><div>
Docusign is committed to building trust and making the world more agreeable for our employees, customers and the communities in which we live and work. You can count on us to listen, be honest, and try our best to do what&rsquo;s right, every day. At Docusign, everything is equal.</div><div></div><div> 
We each have a responsibility to ensure every team member has an equal opportunity to succeed, to be heard, to exchange ideas openly, to build lasting relationships, and to do the work of their life. Best of all, you will be able to feel deep pride in the work you do, because your contribution helps us make the world better than we found it. And for that, you&rsquo;ll be loved by us, our customers, and the world in which we live.</div><div></div><div> 
Accommodation</div><div>
Docusign is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application procedures. If you need such an accommodation, or a religious accommodation, during the application process, please contact us at accommodations@docusign.com.</div><div></div><div> 
If you experience any issues, concerns, or technical difficulties during the application process please get in touch with our Talent organization at taops@docusign.com for assistance.</div></div>

Technical Support Engineer II

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