technical support associate

Middlehost

<div>
 
 Middlehost is looking for
 
 Tech Support Associates
 
 to join our growing
 
 Support team in Multan
 
 . Whether you're a
 
 fresh graduate
 
 or have
 
 technical support experience
 
 , this is your opportunity to build a career in web hosting.
 
 
 As a
 
 Tech Support Associate
 
 , you'll be the
 
 first point of contact
 
 for our customers, assisting them through
 
 support tickets and live chat
 
 to ensure a smooth hosting experience. We provide
 
 training
 
 to help you grow your technical skills and excel in your role.
 
 
 Key Responsibilities:
 
 <ul>
 <li>
 Deliver
 
 exceptional
 
 customer support via
 
 tickets and live chat
 
 .
 </li>
 <li>
 Troubleshoot and resolve
 
 common web hosting issues
 
 , including:
 </li>
 <li>
 Linux, Apache, MySQL/MariaDB, and PHP-related concerns.
 </li>
 <li>
 DNS, FTP, and email configuration issues.
 </li>
 <li>
 cPanel troubleshooting and optimization.
 </li>
 <li>
 WordPress support, including plugin and theme installation.
 </li>
 <li>
 Escalate complex issues while collaborating with senior engineers to
 
 ensure timely resolutions
 
 .
 </li>
 <li>
 Maintain productivity and meet response time goals.
 </li>
 </ul>
 
 What You Bring:
 
 <ul>
 <li>
 
 Fresh graduates are welcome to apply!
 
 Prior experience in technical support is a plus.
 </li>
 <li>
 Strong
 
 written and verbal communication skills in English
 
 to engage effectively via chat and tickets.
 </li>
 <li>
 Basic understanding of:
 </li>
 <li>
 
 Linux, Apache, PHP, MySQL/MariaDB
 
 </li>
 <li>
 
 WordPress (plugin and theme management)
 
 </li>
 <li>
 
 DNS, FTP, Email, CDN, and HTML basics
 
 </li>
 <li>
 Experience with
 
 WP-CLI, JavaScript, or cPanel
 
 is a plus, but
 
 not required
 
 &mdash;we'll train you!
 </li>
 </ul>
 
 Who You Are:
 
 <ul>
 <li>
 
 Eager learner
 
 &ndash; You&rsquo;re excited to develop your skills and grow in the hosting industry.
 </li>
 <li>
 
 Customer-focused
 
 &ndash; You genuinely enjoy helping people solve technical problems.
 </li>
 <li>
 
 Problem-solver
 
 &ndash; You can troubleshoot and think critically under pressure.
 </li>
 <li>
 
 Organized &amp; proactive
 
 &ndash; You manage multiple tasks effectively in a fast-paced environment.
 </li>
 <li>
 
 Team player
 
 &ndash; You collaborate well with others and contribute to a positive work culture.
 </li>
 </ul>
 
 Work Location:
 
 
 This is an
 
 on-site position
 
 at our
 
 Multan, Pakistan
 
 office. Applicants must be available to work
 
 in-office
 
 during assigned shifts.
 
 
 🎯
 
 Looking for a career in web hosting support?
 
 
 
 Apply now and join Middlehost&rsquo;s growing team&mdash;no experience required, just a passion for technology and customer support!
 
</div>

Technical Support Associate

Amplify

<div>A pioneer in K&ndash;12 education since 2000, Amplify is leading the way in next-generation curriculum and assessment. Our core and supplemental programs in ELA, math, and science engage all students in rigorous learning and inspire them to think deeply, creatively, and for themselves. Our formative assessment products help teachers identify the targeted instruction students need to build a strong foundation in early reading and math. All of our programs provide educators with powerful tools that help them understand and respond to the needs of every student. Today, Amplify serves more than 15 million students in all 50 states. For more information, visit amplify.com.
Amplify is seeking full-time, seasonal, remote Technical Support Associates to join our Technical Support team. In this role, you will serve as the primary point of contact for investigating and resolving complex technical issues across Amplify&rsquo;s educational software applications for both customers and internal teams. This position is ideal for technically savvy professionals with customer service experience who enjoy advanced troubleshooting and want to make a meaningful impact in real classrooms.
In addition to making a direct, tangible impact on educators nationwide, you&rsquo;ll:<ul><li>
Make a meaningful impact on student learning while building relationships with educators</li><li>
Join a cohort of like-minded colleagues and expand your professional network</li><li>
Participate in an interactive onboarding experience with hands-on simulations and mentorship</li><li>
Enhance your technical expertise in educational platforms, CRM tools, and customer support strategies</li></ul> 
This is a contract role expected to run from June 15, 2026, through the end of October, aligned with our peak season. 
Essential Responsibilities:<ul><li>
Investigate, triage, and resolve technical issues within educational software applications, providing timely and accurate follow-up to internal and external stakeholders</li><li>
Deliver exceptional customer support through professional, courteous, and timely communication</li><li>
Escalate complex cases to specialized teams as needed and collaborate with Engineering via tools such as Jira and Salesforce</li><li>
Manage high-priority cases from strategic customers while balancing broader organizational priorities</li><li>
Log all customer interactions in Salesforce, ensuring accurate records and data integrity</li><li>
Quickly adapt to new product releases and platform updates, becoming a subject matter expert on evolving tools and processes</li><li>
Proactively share insights, solution patterns, and learnings to strengthen team knowledge and problem-solving</li></ul>
You are a good fit for this role if you:<ul><li>
Are highly proficient in technical troubleshooting and documentation</li><li>
Enjoy identifying patterns and solving complex problems</li><li>
Are committed to delivering excellent customer experiences (instead of &ldquo;delighting customers&rdquo;)</li><li>
Thrive in fast-paced, high-demand environments</li><li>
Learn quickly and adapt to changing priorities</li><li>
Communicate effectively with both technical and non-technical audiences</li><li>
Collaborate with a team-first mindset</li><li>
Have strong attention to detail</li></ul>
To find out more about the role, click here.
Required Qualifications:<ul><li>
Bachelor&rsquo;s degree in a related field or 2+ years of equivalent experience</li><li>
Experience troubleshooting and resolving technical issues</li></ul>
Preferred Qualifications:<ul><li>
Experience with databases such as Oracle, PostgreSQL, Amazon RDS, or Snowflake</li><li>
Familiarity with tools in the Atlassian suite (e.g., Jira) and data visualization tools like Tableau</li><li>
Knowledge of network topologies and protocols, including proxies and firewalls</li><li>
Experience in an IT/help desk support environment</li><li>
Experience with educational platforms such as PowerSchool, Clever, Canvas, Infinite Campus, Schoology, or Amplify&rsquo;s product suite</li></ul>
ADDITIONAL INFORMATION
Time commitment: Associates work 40 hours per week (including a 30 minute lunch break and two 15 minute breaks daily). Each associate will work an 8-hour shift from 9:00: AM to 7:00 PM Central Standard Time (EST), Monday through Friday.
Location: Remote (U.S. only). Candidates must have the legal authorization to work and reside in the U.S.
Availability: Full-time availability from June 15 - October 30, 2026, with peak workload from August 1- October 15. Time off requests can not exceed 5 consecutive days during this time period.
Online &amp; Camera Policy: Associates must be online, available, and actively engaged throughout assigned shifts, with reliable high-speed internet and a professional, quiet workspace. Video presence is required for meetings, trainings, and customer calls, maintaining professional appearance and background
Equipment: Associates will be provided a MacBook, headset, and mouse.
Compliance: Working as a Technical Support Associate must not violate school or district moonlighting/revolving door policies. Teaching or leading roles at a school/district cannot coincide with this position.
Contract Employment: This role is a temporary, contingent position through a staffing agency. Employment beyond the contract period is not guaranteed and depends on business needs, performance, professionalism, and customer feedback. 
Compensation: $23/hr for new associates, $24.50/hr for returning associates with 1 year of experience; $26/hr for returning associates with 2+ years of experience. Rates are non-negotiable to maintain equity.
Start Date: June 15, 2026
Compensation: 
$23/hr for new associates, $24.50/hr for returning associates with 1 year of experience; $26/hr for returning associates with 2+ years of experience. Rates are non-negotiable to maintain equity.
Amplify is an Equal Opportunity Employer. Amplify makes employment decisions based on qualifications and merit, and does not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability status, veteran status, or any other legally protected characteristic or status.
Amplify is committed to providing reasonable accommodations for qualified individuals with disabilities, including disabled veterans. If you have a disability and need an accommodation in connection with the application or hiring process, please email hiringaccommodations@amplify.com.
.
If you are selected for employment, a background check will be required. As required by state and local laws and district policies, you may be required to provide additional documentation, such as proof of vaccination, or submit to enhanced background screening, such as fingerprinting.
Amplify is an E-Verify participant.</div>

Technical Support Associate (Contractor)

Lorain County Community College

<div>The Engineering, Business and Information Technologies Division at Lorain County Community College (LCCC) is seeking a detail-oriented and customer-focused part-time Staff Associate to support the administrative functions and daily operations of the division. The Staff Associate will perform a variety of office, clerical, and project-based tasks while interacting regularly with students, faculty, staff, and visitors.
Responsibilities include, but are not limited to:
<ul><li>Screening and directing phone calls; greeting and assisting students, faculty, staff, and visitors while providing exceptional customer service.
</li><li>Sorting and distributing mail and maintaining general office organization.
</li><li>Preparing correspondence, reports, forms, marketing materials, and other documents.
</li><li>Organizing and maintaining office files and records; recording proceedings of meetings.
</li><li>Assisting with scheduling appointments, meetings, and events.
</li><li>Utilizing administrative and office software to produce, update, and maintain college records.
</li><li>Assisting with the coordination and implementation of special projects.
</li><li>Supporting the development of office procedures and guidelines as requested.
</li><li>Performing routine support tasks with general direction and completing assignments accurately and on time.
</li><li>Performing other related duties as assigned. 
</li></ul> 
The incumbent selected will work up to 25 hours per week and report to the Dean of Engineering, Business and Information Technologies. This position is on-campus and will be scheduled during weekday hours between 8:30 a.m. and 5:00 p.m.</div>
 <div>Required Qualifications:
<ul><li>High school diploma or equivalent.
</li><li>At least one year of experience in an office setting.
</li><li>Proficiency with Microsoft Office (Word and Excel) and familiarity with standard office equipment and general office procedures.
</li><li>Strong organizational skills with the ability to prioritize and perform tasks independently.
</li><li>Effective verbal and written communication skills; strong interpersonal skills and customer service skills.
</li>Ability to learn quickly and maintain accuracy and attention to detail. 
<li>
</li></ul>Preferred Qualifications:
<ul><li>Associate degree.
</li><li>Experience working in an academic or higher-education office environment.
</li>Experience with PeopleSoft. 
<li>
</li></ul>The complete application file should include cover letter, resume, unofficial college transcripts (undergraduate and graduate), and 3 professional references which can be uploaded to the online application. Candidate selected will be subject to appropriate background checks before hire. 
About LCCC:
Established in 1963, Lorain County Community College is the first community college in Ohio with a permanent campus. For six decades, LCCC has served the diverse needs of greater Lorain County region by providing affordable access to higher education and now serves approximately 13,000 students each year in certificate, associate, bachelor&rsquo;s and master&rsquo;s degree programs.
Since 1963, one in four Lorain County residents have taken classes at LCCC and more than 43,000 have earned a degree. LCCC was recently ranked in the top 10% of most affordable colleges in the nation and more than 90% of LCCC graduates live and work in Northeast Ohio. 45% of Lorain County&rsquo;s high school graduates earn college credits through LCCC&rsquo;s high school dual enrollment programs. LCCC also partners with more than 700 employers and offers 170 industry-recognized credentials to better prepare the workforce for the future.
LCCC is a dynamic, student-centered college intentionally designed to support individuals with balancing multiple roles on their path to college completion. 85% of LCCC students work while attending college, with majority working at least half-time. The average age of LCCC&rsquo;s students is 24, and many bring life experiences that include caring for dependents, serving in the military, or completing some prior college. Over 80% of LCCC students received financial assistance through grants and scholarships, and LCCC has been nationally recognized for holistic, fully integrated services and commitment to student success.
Lorain County Community College seeks to hire and employ locally whenever possible. Employees should reside in Ohio, where they can be responsive to on-campus work requirements, and within a reasonable commuting distance of their work location.</div>

Part-Time Staff Associate, Engineering, Business and Information Technologies

B-Alert

Job Overview Join our dynamic team as a Technical Operations Associate and become a vital part of ensuring seamless technical infrastructure and support across our organization. In this energetic role, you will be responsible for maintaining operational efficiency, troubleshooting technical issues, and supporting system integrations to keep our technology environment running smoothly. Your proactive approach and problem-solving skills will help drive continuous improvement and operational excellence in a fast-paced, innovative setting.Duties&middot; Handling customer technical support cases through phone and email submission&middot; Troubleshoot customer problems&middot; Generate return material authorizations&middot; Assist in testing for new product development via performing validation tests&middot; Updating the company website with tech tips and brief documents&middot; Conduct cloning of laptops for clinical and medical offices&middot; Leverage cloud-based knowledge to optimize infrastructure&middot; Assist in maintenance of software platform for report generationRequirements&middot; Ability to troubleshoot technical issues for electronic devices&middot; Ability to organize tasks and maintain a high degree of attention to detail with a sense of urgency.&middot; Ability to self-manage, multi-task, handle conflicting priorities and adapt rapidly to new projects and deadlines.&middot; Excellent people and phone skills&middot; Ability to combine product knowledge and problem-solving skills to resolve customer issues&middot; Intermediate-level computer skills&middot; Familiarity with Cloud-based networks&middot; Intermediate-level coding skills; preferably MATLAB and C#This role offers an exciting opportunity to develop your technical expertise while contributing to the stability and growth of our operations. We value energetic individuals who thrive on solving challenges and driving positive change within our tech ecosystem. Join us to be part of a forward-thinking team committed to excellence!Pay: $55,000.00 - $66,000.00 per yearBenefits:<ul><li>Dental insurance</li><li>Employee assistance program</li><li>Employee discount</li><li>Flexible schedule</li><li>Health insurance</li><li>Health savings account</li><li>Life insurance</li><li>Paid time off</li></ul>Location:<ul><li>Carlsbad, CA 92008 (Preferred)</li></ul>Work Location: In person

Technical Operations Associate

Expedient

<div>Expedient is hiring an entry-level opportunity that offers a fast-track to learning, promotion and career growth. The IT Support Associate, in our Carmel, Indiana data center, will join the Operations Support Center (OSC) team and will receive fully paid training (including industry certs) and hands-on experience with a variety of technical platforms including virtualization technology, networking, data protection, Windows, disaster recovery, Linux/Unix and infrastructure.
If you are looking for an opportunity to gain valuable technical on-the-job training and experience and kick-start your IT career, you may be the perfect candidate for this role.
Expedient provides multi-cloud platforms, offers hosting and cyber security, and data center infrastructure as a service (IaaS) solutions to its clients. For more information about our cloud technology and solutions, please visit us at www.expedient.com
Applicants should be able to show some experience with IT and technology; acceptable experience can include self-study, technical school or work experience. However, on-the-job training covers the technology and the business of Expedient as well as learning opportunities regarding basic support requests, monitoring and client service.
The Schedule and Shift Premium: This position operates on a regular schedule of Sunday through Tuesday, alt. Wednesdays from 7 am to 7 pm local time and includes an additional bonus, paid out upon completion of the initial training. Additionally, lunch breaks are fully paid for all IT Support Associates working 12-hour shifts.
Professional Development &amp; Training: Expedient places high value on professional development and education. We will cover the costs up front for our IT Support Associates to obtain relevant technical certifications such as CompTIA, A+, Network + etc. Certain certifications that are higher in difficulty to obtain have attached bonuses for completion.
Rate of Pay: The hourly rate of pay is closely based on your technical experience and knowledge, work experience and/or academic experience. This entry-level role seeks a passionate candidate who is interested in pursuing a career in IT and is willing and able to learn, so any level of experience will be considered. Range of pay of $32,000 - $37,000 per year, paid out hourly, can vary depending on market and shift.
PLEASE NOTE: We are an essential business due to our support of clients in industries such as healthcare, financial services, public utilities and other critical infrastructure. Because this is considered a critical position in the organization, a physical presence, on-site in the data center is required. As a result, every effort is being made to ensure the protection of our employees and our job candidates in the data center.
Responsibilities of the IT Support Associate:<ul><li>
Handle Tier 1 tickets, daily shift walks, routine audits, remote hands requests, etc.</li><li>
Follow strict security protocols to allow client access requests inside the data center using specific access control criteria</li>
When necessary, enforce security protocols <li>- for example, if a client requests to remove equipment without prior notification or as per contractual obligation</li><li>
Follow shipping and receiving procedures to ensure the secure transport of materials to and from the facility</li><li>
Cover the front desk phone, and conduct physical and virtual security checks</li><li>
Process and prioritize client and employee technical requests by phone, email or in person</li><li>
Use the ticketing system to log all requests and activities including documentation of special requests and customizations considered important for future support</li></ul>
Minimum Qualifications of the IT Support Associate:<ul><li>
Industry certification(s) preferred (such as the CCNA, CompTIA A+ or Network+, for example)</li><li>
A strong passion for a career in IT and/or technology and evidence showing IT experience</li><li>
Associate degree in a technical discipline or technical equivalent work experience</li><li>
Previous exposure to or experience in an IT environment</li><li>
Previous customer-service work experience</li><li>
Must always be professional and patient, as this is a client-facing role</li><li>
Excellent written and verbal communication skills</li><li>
Strong analytical and independent problem-solving skills</li><li>
Ability to prioritize and manage multiple responsibilities that are time-sensitive</li><li>
Having a willingness and ability to learn quickly</li><li>
Must pass pre-employment screens</li></ul>
Physical Tasks/Demands:<ul><li>
Sitting - stationary/seated position during the workday in order to check in visitors</li><li>
Walking - must be able escort visitors to their equipment; must be able to walk the entire perimeter of the physical plant/data center several times during the shift to conduct hands-on assessments ensuring building safety compliance by checking doors, checking temperature sensors in various areas of the server room/data center</li><li>
Lifting - frequently lifts lightweight items and occasionally lifts heavy-weight materials such as equipment, parts, computer and server hardware</li><li>
Dexterity - must be able to lock/unlock security cages, operate security kiosk and print out visitor badges, operate loading dock equipment; must be able to climb and balance oneself on a ladder, must be able to stoop, kneel, crouch, and crawl into tight places to access computer hardware, to conduct safety checks, to move equipment, install equipment, etc. as required</li></ul>
Sponsorship is not provided. Expedient does not engage with third-party recruiting or staffing firms.
WORKING FOR EXPEDIENT 
We prioritize ongoing education and continuous innovation to remain at the forefront of the information technology landscape. Our commitment to learning is reflected in our comprehensive employee training and tuition reimbursement programs, which are driven by our employees and funded by Expedient 100%. 
 
For our full-time employees we offer an exceptional benefits package including three weeks of paid time off annually that increases with tenure plus your birthday off and a health holiday to be used for preventive care. We offer parental leave, top-tier medical, dental, and vision, disability and life insurance, at an affordable rate, wellness engagement opportunities, and a 401(k) with a generous match. 
 
We also recognize the importance of a comfortable and convenient work environment. We offer a hybrid work model for many roles, paid parking and other perks.
Expedient is an equal opportunity employer. Qualified applicants will receive fair and equitable consideration for employment without regard to their race, color, religion, national origin, gender, protected veteran status, disability, or any other characteristic protected by law.
xSGalhVM1g</div>

Entry-Level IT Support Associate (F)

Kelmar Associates

<div><div>The System Support Associate is a client-facing position whose primary responsibility is to support clients using Kelmar&rsquo;s KAPS unclaimed property management system. The System Support Associate will be well versed on using the KAPS system and unclaimed property management with the expectation of becoming an expert in all facets of KAPS as well the possess the ability to assess current processes and recommend improvements and efficiencies. The System Support Associate may also be assigned individual and group projects as needed. This is a remote position with the option to work in any of Kelmar&rsquo;s offices including Rockland, MA; Middleton, MA; or Wilmington, DE. The System Support Associate may be required to work occasional evening/holiday hours as needed.
RESPONSIBILITIES AND DUTIES:<ul><li>
Gather and document requirements from current or requested client-specific processes and customizations. This may include refining and reviewing the client requested criteria with the Product Owner and Management team</li><li>
Compose tickets for development using prescribed guidelines and in accordance with priorities and established timelines</li><li>
Perform acceptance and regression testing on completed development work</li><li>
First line of defense in all client support requests; use critical thinking skills and available tools and resources to diagnose problems and identify solutions; prioritize development requests based on needs and other factors</li><li>
Communicate regular updates on all open tickets for assigned clients and projects</li><li>
Train end users in the KAPS system, including assisting with periodic webinars</li><li>
Analyze and recommend process workflows to client</li><li>
Work with the Training and Documentation Specialist to author and maintain system and process documentation, knowledge base, and training materials</li><li>
Conduct/attend regular virtual meetings/calls with clients; occasional on-site meetings may be required</li><li>
Provide status reports on open requests to clients as required
</li></ul>QUALIFICATIONS:<ul><li>
Minimum of 2 years&rsquo; relevant work experience; previous experience in managing clients in a system support role are preferred; preference may be given to candidates with a prior working knowledge of unclaimed property</li><li>
Excellent technical writing and verbal communication skills</li><li>
Solid planning, time management, communication, decision making, presentation and organization skills</li><li>
Advanced experience in Microsoft Office software (Excel, Word, Visio, etc.)</li><li>
Comfortable using online meeting platforms (Microsoft Teams, etc.)</li><li>
Comfortable in and adaptable to a fast-paced environment</li><li>
Self-directed learner and independent problem solver</li><li>
Must be a team player</li><li>
Travel up to 15% may be required</li><li>
Candidates must be legally authorized to work in the U.S without sponsorship now and in the future
</li></ul>All positions on the Kelmar KAPS Team may have occasional non-standard schedule requirements (nights and weekends) for which sufficient notice will be provided. This may include travel time, coverage for Go Live weekends, and for on-call coverage, etc.
SALARY &amp; BENEFITS:
Compensation for this role varies depending on several factors including level of experience and skill set. As required by applicable law, the hiring range for this position is $55,000 &ndash; $62,000.
In addition, Kelmar provides the following benefits:<ul><li>
Medical, Dental and Vision Insurance</li><li>
Flexible Spending Plans</li><li>
Basic Life, AD&amp;D, and Voluntary Term Life Insurance</li><li>
Disability Insurance</li><li>
401(k) Plan with Company Match</li><li>
Paid Parental Leave</li><li>
Paid Time Off</li><li>
Tuition Assistance</li><li>
Eligible for Discretionary Annual Bonus
</li></ul>The rewards for this position are many. We offer a great working environment that provides for work/life balance and an excellent compensation and benefits package. Kelmar provides training and the opportunity for career advancement. Apply now to join our growing team! 
Kelmar Associates is an equal opportunity employer.</div></div>

System Support Associate

Parkland College

<div>Part-Time Technical Support Assistant II
Hourly Rate: $19.05
Applications Accepted Through 4/27/2025
This position is an on-campus, part-time, up-to 19-hour appointment based in Champaign, Illinois.
The Technical Support Assistant II assists in providing computer support to areas of the campus including installation and set-up of equipment; lab maintenance; software loading and configuration; troubleshooting and component testing; and assisting users in the field. Technical Support Assistant II&rsquo;s may act as a stand-in for full-time staff on a temporary, as-needed basis, as well as mentor and train new part-time staff.
Hours are generally between 8:00 AM-5:00 PM, Monday thru Friday.
Applicants must submit: 
<ul><li>
An online employment application 
</li><li>
Cover letter 
</li><li>
Resume or CV</li></ul> 
Essential Functions:<ul><li>
Respond to user requests for assistance or information, submitted via phone, email and in person, while maintaining a high level of customer satisfaction. 
</li><li>
Resolve technical problems and/or suggest solutions. 
</li><li>
Carry out procedures involved in hardware/software implementation. 
</li><li>
Document processes and problem resolutions. 
</li><li>
Communicate with faculty, staff, and students, as well as other technical support professionals in the department. 
</li><li>
Work with other members of support team to assess processes and procedures, recommend improvements, and assist with implementation. 
</li><li>
Inventory computer hardware. 
</li><li>
Technical Support Assistant II's are given more responsibility and may act as a stand-in for full-time staff on a temporary, as-needed basis, as well as mentor new part-time staff. 
</li><li>
Other duties as assigned.</li></ul>
Minimum Requirements:<ul><li>
Associate degree in a related field or combination of education and experience supporting Windows and Mac platforms. 
</li><li>
Prospective new hires will successfully complete a post offer, pre-employment criminal background check with fingerprinting. The background check review includes, but is not limited to, exclusionary offenses per the Illinois School Code and Title IV of the Higher Education Act. 
</li><li>
Knowledge of hardware and software related to a technical support environment. 
</li><li>
Ability to carry out diagnostic and corrective procedures based on analysis of hardware and software. 
</li><li>
Verbal and mathematical abilities sufficient to produce correspondence, communicate effectively, and perform support duties. 
</li><li>
Good verbal and written communication skills, as well as the ability to provide excellent customer service to a diverse population. 
</li><li>
Ability to carry and lift typical computer components weighing up to 30 pounds. 
</li><li>
Ability to crawl under desks to access equipment. 
</li><li>
Must sign a confidentiality agreement. 
</li><li>
In an effort to comply with SURS return-to-work restrictions for employers (40 ILCS 5/15-139.5), candidates for employment at Parkland College must either not be a SURS annuitant or must be willing to suspend his/her SURS annuity upon employment. This applies to all SURS annuitants except those receiving their annuity under either the Self-Managed Plan (SMP) or by lump sum payment.</li></ul>
Apply for this position using the Apply Now button at the top or bottom of this posting. Applications not submitted through https://www.parkland.edu/careers will not be considered.
Please monitor your email, including spam or junk mail folders, for future correspondence from Parkland College Human Resources. 
For further information on the application process, please contact Parkland College Human Resources at 217-351-2220.
Applicants with disabilities may request a reasonable accommodation under the Americans with Disabilities Act (2008) to complete the application and/or interview process.
Requests may be submitted by contacting Human Resources at 217-351-2220 or by emailing hr@parkland.edu.
Equal Opportunity Employer</div>

Part-Time Technical Support Assistant II

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