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applications support engineer (level 3)

technical support engineer

INVT Electric

<div>
 <p>
  The ideal candidate will be responsible for configuring and troubleshooting our product to resolve our customers' technical issues. You will support the customer by acting as the liaison between the customer and other internal teams.
  <strong>
   The core requirement for this position is the ability to provide automated solutions，it will be more about Pre-Sales Solutions. (The products will be VFDs, PLC, HMI, Servo)
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Responsibilities
  </strong>
 </p>
 <ul>
  <li>
   Reproduce customer environment and run tests
  </li>
  <li>
   Manage and address electronic tickets efficiently
  </li>
  <li>
   Liaise between sales team, customer success team, and customers to properly address customer problems
  </li>
  <li>
   Troubleshoot and configure software and hardware
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Qualifications
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <ul>
  <li>
   3+ years' of technical support experience
  </li>
  <li>
   Customer service oriented
  </li>
  <li>
   Strong written and verbal and troubleshooting skills
  </li>
 </ul>
 <p>
 </p>
</div>


Technical Support Engineer

Halton Türkiye

<div>
 <p>
  <strong>
   Purpose of the Job
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <p>
  <span>
   Project Engineer will be responsible for the technical support of Halton Air Filtration and Energy Efficiency products in Turkey and Caucasus region. Travelling around subject region is necessary especially for field supervision.
  </span>
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Main duties include:
  </strong>
 </p>
 <p>
  &middot;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;
  <span>
   Ensure the proper installation and commissioning of Halton products in complience with the Halton standarts
  </span>
 </p>
 <p>
  &middot;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;
  <span>
   Ensure the compliance of the engineering delivrables according to Halton and customer requirements
  </span>
 </p>
 <p>
  &middot;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;
  <span>
   Constant training and mentoring of Halton service partners
  </span>
 </p>
 <p>
  &middot;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;
  <span>
   Handling and liaising warranty claims and customer technical requests
  </span>
 </p>
 <p>
  &middot;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;
  <span>
   Actively work with the sales organization to drive the sales business growth and profitability with superb customer satisfaction and safety record.
  </span>
 </p>
 <p>
 </p>
 <p>
  <strong>
  </strong>
  <strong>
   <u>
    Requirements
   </u>
  </strong>
 </p>
 <ul>
  <li>
   <span>
    At least 2 years of Field service, project engineering, customer facing experience
   </span>
  </li>
  <li>
   <span>
    Experience in the fields of technical support. Ideally, the candidate has experience and knowledge in servicing of ventilation systems
   </span>
  </li>
  <li>
   <span>
    Ability to engage with customers on technical areas, exploring ways to resolve issues.
   </span>
  </li>
  <li>
   <span>
    Able to work independently and is willing to get &ldquo;hands-on&rdquo; as and when required.
   </span>
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   <u>
    Qualifications
   </u>
  </strong>
 </p>
 <ul>
  <li>
   <span>
    Bachelor&rsquo;s in engineering (prefer mechanical or mechatronics engineer)
   </span>
  </li>
  <li>
   <span>
    Technical knowledge/application of HVAC systems
   </span>
  </li>
  <li>
   <span>
    Ability to grasp technical and customer issues and turn into business actions
   </span>
  </li>
  <li>
   <span>
    Behavioural Competencies Required
   </span>
  </li>
  <li>
   <span>
    Excellent customer understanding and Ability to Develop long term relations and growth plans
   </span>
  </li>
  <li>
   <span>
    Effectively cooperates with Sales
   </span>
  </li>
  <li>
   <span>
    Results oriented
   </span>
  </li>
  <li>
   <span>
    Customer relationship and development skills
   </span>
  </li>
  <li>
   <span>
    Good level of written and spoken English.
   </span>
  </li>
 </ul>
 <p>
  <br/>
 </p>
</div>


Proje Mühendisi

Amazon.com

<div><h2 class="jobSectionHeader"><b>DESCRIPTION</b></h2><div>
Our overall mission is simple: we want Amazon to be the place where our customers can find, discover, and buy anything online. Whatever our customers want, we will find the means to deliver it. With your help, Amazon will continue to enable people to discover new worlds and implement innovation.
<br>
<br>
This is your chance to make history.
<br>
<br>
The Amazon IT teams keep our business running smoothly by resolving complex hardware, software, server, and infrastructure issues with both on-site and on-call capacity for our operations network.
<br>
<br>
As an IT Support Engineer, you will report to the IT Manager at your home site and will be responsible for working closely with the business, your colleagues, and remote support teams to implement and maintain critical infrastructure elements, as well as some day to day support to meet our operations present and future business needs. You will be an escalation point for the team of IT support technicians, remote teams, and operations on technical issues, as well as an interface between these teams as required.
<br>
<br>
Besides your day-to-day activities, there will be plenty of opportunities for you to get involved in projects and innovate. You will be a key part of a multinational team, thrive on delivering high-quality results, and always be on the lookout for improvements.
<br>
<br>
Business Area: Operations Fulfillment Center and Logistics
<br>
Operations is at the heart of the Amazon customer experience. Each action we undertake is done on behalf of our customers, as meeting their expectations makes us feel good.
<br>
The Operations teams in our fulfillment Centers are responsible for controlling the vast range of fast-paced inventory from inbound to outbound and work very hard to ensure that our customers receive what they want, when they want it. OpsTechIT is at the heart of this process and plays a vital role in the business's ability to meet customer promises.<br>
<br>
Key job responsibilities<br>
Working as part of a busy support team, your key duties will require you to implement and maintain IT infrastructure, as well as interfacing confidently both verbally and in writing, to senior management stakeholders at varying levels across multiple business entities. You will provide a support service that ensures all IT equipment and infrastructure is running to its optimum performance and that all departmental Key Performance Indicators (KPIs) and Service Level Agreements (SLAs) are met on your home site as well as any remote sites that you and your team also support. You will also be running projects across the site, working closely with the business, fellow engineers, and remote support teams to implement changes and/or additions to the site&rsquo;s technology infrastructure to support changing business and IT requirements. You will also have a keen eye for business and/or technology trends. There is a requirement for occasional travel.
<br>
<br>
The extent of your responsibilities will include, but not be limited to:
<br>
<ul><li>Managing the availability of all IT equipment and infrastructure through continuous improvement and continuously looking to improve equipment efficiencies and cost reductions accordingly.
</li><li>Liaising with global SME teams to facilitate the installation and maintenance of networking and server infrastructure in accordance with Amazon standards.
</li><li>The creation, review, revision and execution of change management requests and project plans as required.
</li><li>Perform site audits on technical infrastructure to ensure adherence to the latest Amazon IT and Health &amp; Safety guidelines as required.
</li><li>Represent the IT department in site meetings and conference calls and be the point of contact or escalation for the business and other support functions.
</li><li>Act as a point of contact for contractors or external suppliers and clearly communicate technical issues and Amazon standards.
</li><li>Undertake project management:
</li></ul>. Act as a single point of contact for projects.
<br>
Provide technical and management support and input for site and team projects and initiatives.
<br>
. Keep key stakeholders informed of progress of projects and maintain project documentation in the required format.
<br>
Provide validation and sanity checks on the technical execution of projects.
<br>
<ul><li>Provide direction and support to the IT Support Technicians as required with regards to trouble tickets (issues) and action items (requests).
</li><li>Managing and supporting the updating and auditing of departmental documentation.
</li><li>Continuously be focused on your customers, delivering an outstanding level of service.
</li><li>Interact with suppliers, request quotes and purchase equipment in accordance with policies, budgets and operational demand.
</li><li>Produce weekly reports covering metrics and work performed.
</li><li>Contribute to the on-call schedule covering your home site and sites within your node/region for high severity incidents.
</li><li>Provide mentoring and training to technicians and other engineers and act as technical contact for remote support teams as and when required.
</li><li>Support the recruitment of new talent into OpsTechIT (once trained)
</li></ul><br>
Please note: The position will involve some physical labor carried out in accordance with Amazon health and safety standards. IT Support Engineers may be required to work in confined spaces and perform maintenance work accessing elevated spaces (working at height).</div><h2 class="jobSectionHeader"><b><br>
BASIC QUALIFICATIONS</b></h2><ul><li>3+ years of Windows Server technologies: AD, DFS, Print Services, SCCM experience</li><li>2+ years of troubleshooting in a multi-user high availability environment experience</li><li>2+ years of PC repair, troubleshooting, deployment and liquidation experience</li><li>2+ years of networking (such as DNS, DHCP, SSL, OSI Model, and TCP/IP) experience</li><li>2+ years of corporate setting Windows, Mac or Linux Operating systems support experience</li><li>Turkish language proficiency required</li></ul><h2 class="jobSectionHeader"><b>
PREFERRED QUALIFICATIONS</b></h2><ul><li>2+ years of computer networking experience</li><li>Bachelor's degree</li></ul><br>
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you&rsquo;re applying in isn&rsquo;t listed, please contact your Recruiting Partner.</div>

IT Support Engineer, OpsTech Solutions

dxFeed

<div>
 <p>
  <strong>
   dxFeed
  </strong>
  is the leading provider of data services for the Capital Markets industry, sourcing and storing direct market data feeds from a variety of exchanges and market participants around the world, having built one of the most comprehensive ticker plants, in addition to offering the broadest range of data services for streaming, consolidation, storage, extraction, analytics, including index construction and maintenance for buy-side and sell-side institutions of the global financial industry.
  <br/>
  <br/>
  <br/>
  <br/>
 </p>
 <strong>
  Job Description
  <br/>
  <br/>
 </strong>
 <p>
  We are looking for an
  <strong>
   Applications Support Engineer
  </strong>
  <strong>
   (Level 3)
  </strong>
  to join the team.
  <br/>
  <br/>
 </p>
 <p>
  <strong>
   We expect the Applications Support Engineer to:
   <br/>
   <br/>
  </strong>
 </p>
 <ul>
  <li>
   Work closely with Support, QA and Development teams for setting up, configuring and maintaining new and existing applications as part of the infrastructure,
  </li>
  <li>
   Deploy, install, configure and maintain sophisticated Trading/Finance and related software,
  </li>
  <li>
   Configure bare metal &amp; &scy;loud instances to host various types of applications,
  </li>
  <li>
   Work on the administration of UNIX/Linux OS &ndash; installation, configuration and maintenance
  </li>
  <li>
   Administrate UNIX/Cloud infrastructure &ndash; installation, configuration and maintenance,
  </li>
  <li>
   Deploy and configure cloud-based servers and networks provision servers and storage, configure firewalls, VPN, monitoring, etc.,
  </li>
  <li>
   Make key decisions for scalability, reliability and accessibility,
  </li>
  <li>
   Install and manage in-house developed and external well-known monitoring systems,
  </li>
  <li>
   Work with the GIT repositories,
  </li>
  <li>
   Implement automation activities in order to get rid of routines,
  </li>
  <li>
   Suggest improvements to the technical side of applications/environments as well as to the internal support processes in order to facilitate the maintenance of applications, monitoring of automated routine procedures and interaction between departments,
  </li>
  <li>
   Be proactive in identifying and troubleshooting problems in testing and production environments, (generating solutions and bug reports when required) and monitoring network and systems health and status, and continuously making improvements,
  </li>
  <li>
   Solve critical problems in applications&rsquo; configuration and environments these applications reside on (multicast routing/latency issues/packet loss/etc.) and in Systems, platforms and data such as: unavailability/ outage/ inconsistency/ misconfiguration/ data delays/ etc.),
  </li>
  <li>
   Communicate with clients and partner companies&rsquo; engineers on technical subjects,
  </li>
  <li>
   Participate in an on-call support rotation to ensure 24x7x365 coverage for critical core and customer issues,
  </li>
  <li>
   Guide and mentor Tier II engineers,
  </li>
  <li>
   Share knowledge within the team and across other teams.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Qualifications
  <br/>
  <br/>
 </strong>
 <p>
  <strong>
   Must-have skills:
   <br/>
   <br/>
  </strong>
 </p>
 <ul>
  <li>
   3+ years of experience in UNIX/Linux administration,
  </li>
  <li>
   Experience working as a Tier III Support engineer,
  </li>
  <li>
   Strong experience with OS-level administration on Linux and/or UNIX,
  </li>
  <li>
   Experience in Amazon compute cloud,
  </li>
  <li>
   Hands-on scripting experience with Bash, Python, and/or Groovy,
  </li>
  <li>
   In-depth knowledge of TCP/IP and ISO/OSI stack,
  </li>
  <li>
   Experience in working with Apache, Nginx, HAproxy, Envoy, etc,
  </li>
  <li>
   Experience with networking (routing, IP, TCP, UDP, DNS),
  </li>
  <li>
   Experience with monitoring and logging tools (Zabbix, Elasticsearch, or OpenSearch, Grafana, Kibana, Dynatrace, Prometheus, etc.),
  </li>
  <li>
   Know how to read and analyze errors in applications,
  </li>
  <li>
   Strong ability to troubleshoot and solve problems using analytical skills,
  </li>
  <li>
   An ability to handle multiple tasks and projects simultaneously,
  </li>
  <li>
   Understanding of ITIL processes and routines,
  </li>
  <li>
   Good command of English (written and verbal).
  </li>
 </ul>
 <p>
  <strong>
   Nice-to-have skills:
   <br/>
   <br/>
  </strong>
 </p>
 <ul>
  <li>
   Experience with configuring CI/CD pipelines,
  </li>
  <li>
   Knowledge of IP Multicast (RP, PIM, IGMP),
  </li>
  <li>
   Experience in cluster technologies and high availability systems,
  </li>
  <li>
   Experience with SQL-like command language,
  </li>
  <li>
   Experience with Ansible,
  </li>
  <li>
   Knowledge of Java programming language,
  </li>
  <li>
   Experience with trading/exchange/risk management software usage,
  </li>
  <li>
   Experience with Atlassian software (JIRA, Confluence, FishEye, etc.)
  </li>
 </ul>
 <p>
  <br/>
  <br/>
  <br/>
  <br/>
 </p>
 <strong>
  Additional Information
  <br/>
  <br/>
 </strong>
 <p>
  dxFeed employees create the art of FinTech in comfortable working spaces located in modern business centers around the world. Join our team in Istanbul and enjoy:
  <br/>
  <br/>
 </p>
 <p>
  <strong>
   Flexibility benefits:
   <br/>
   <br/>
  </strong>
 </p>
 <ul>
  <li>
   Possibility of hybrid/remote work mode,
  </li>
  <li>
   Flexible working hours,
  </li>
  <li>
   Work From Anywhere Program.
  </li>
 </ul>
 <p>
  <strong>
   Health and recreation benefits:
   <br/>
   <br/>
  </strong>
 </p>
 <ul>
  <li>
   14 days of paid vacation,
  </li>
  <li>
   Fully paid additional wellness days (3 days per year),
  </li>
  <li>
   Supplementary private health insurance,
  </li>
  <li>
   Reimbursement of fitness,
  </li>
  <li>
   Meal allowance.
  </li>
 </ul>
 <p>
  <strong>
   Facility benefits:
   <br/>
   <br/>
  </strong>
 </p>
 <ul>
  <li>
   Modern office with new equipment,
  </li>
  <li>
   Parking spaces/transport reimbursement,
  </li>
  <li>
   Free drinks and snacks.
  </li>
 </ul>
 <p>
  <strong>
   Community benefits:
  </strong>
  <br/>
  <br/>
 </p>
 <ul>
  <li>
   Teambuilding activities,
  </li>
  <li>
   Corporate parties,
  </li>
  <li>
   Speakers' club,
  </li>
  <li>
   Free admission to corporate external events,
  </li>
  <li>
   Possibility of joining conferences and professional fairs.
  </li>
 </ul>
 <p>
  <strong>
   Professional training benefits:
  </strong>
  <br/>
  <br/>
 </p>
 <ul>
  <li>
   Local language courses for foreign employees,
  </li>
  <li>
   Unlimited access to self-learning platforms,
  </li>
  <li>
   Certification opportunities,
  </li>
  <li>
   Mentorship Program.
  </li>
 </ul>
 <p>
  <strong>
   Social benefits:
   <br/>
   <br/>
  </strong>
 </p>
 <ul>
  <li>
   Parental bonus,
  </li>
  <li>
   BES Insurance,
  </li>
  <li>
   Referral bonus,
  </li>
  <li>
   Blood donation paid leave,
  </li>
  <li>
   Gifts for employees,
  </li>
  <li>
   Gifts for children.
  </li>
 </ul>
</div>


Applications Support Engineer (Level 3)

Alfa Laval

<div><div>Every day, we get opportunities to make a positive impact &ndash; on our colleagues, partners, customers and society. Together, we&rsquo;re pioneering the solutions of the future and unlocking the full potential of precious resources. Trusted to act on initiative, we challenge conventional thinking to develop world-leading technologies that inspire progress in vital areas, including energy, food, water and shipping.<br>
<br>
As we push forward, the innovative, open spirit that fuels our 140-year-old start-up culture and rapid growth also drives our personal growth. So, as we shape a more resourceful, less wasteful world, we build our careers too.</div><div></div><div>
We are seeking a highly motivated Field Service Engineer to join our team in Turkey. The ideal candidate will be responsible for delivering exceptional technical support and service to our clients in the land-based sector, ensuring optimal performance of Alfa Laval equipment and systems.</div><div></div><div>
What You&rsquo;ll Do:</div><br>
<div></div><ul><li>
Install, commission, and maintain Alfa Laval equipment.</li><li>
Troubleshoot and resolve technical issues efficiently.</li><li>
Conduct inspections and preventive maintenance.</li><li>
Train customers on proper equipment use.</li><li>
Collaborate with sales on service upgrades.</li><li>
Keep accurate service records and ensure safety compliance.</li></ul><div></div><div><br>
What We&rsquo;re Looking For:</div><br>
<div></div><ul><li>
Bachelor&rsquo;s in Engineering (Mechanical, Mechatronics, or related) or equivalent experience.</li><li>
Experience in field service engineering, preferably industrial/rotating equipment (Decanter &amp; Separator).</li><li>
Strong mechanical and electrical skills.</li><li>
Excellent problem-solving, communication, and interpersonal abilities.</li><li>
Able to work independently and travel frequently within Turkey.</li></ul><div></div><div><br>
What&rsquo;s In It For You</div><div></div><div>
We offer a challenging position in an open and friendly environment where we help each other to develop and create value. Your work will have a true impact on Alfa Laval&rsquo;s future success.</div><div></div><div>
Application</div><div></div><div>
Please submit your application no later than January 6th, 2026. We do not accept applications via email, they will be deleted, due to General Data Protection Regulation (GDPR).</div></div>

Field Service Engineer

Analog Devices

<div><div>About Analog Devices</div><div>
Analog Devices, Inc. (NASDAQ: <div>ADI</div> ) is a global semiconductor leader that bridges the physical and digital worlds to enable breakthroughs at the Intelligent Edge. ADI combines analog, digital, and software technologies into solutions that help drive advancements in digitized factories, mobility, and digital healthcare, combat climate change, and reliably connect humans and the world. With revenue of more than $9 billion in FY24 and approximately 24,000 people globally, ADI ensures today's innovators stay Ahead of What's Possible&trade;. Learn more at <div>www.analog.com</div> and on <div>LinkedIn</div> and <div>Twitter (X)</div>.</div><div></div><div><br>
Senior Product Applications Engineer<br>
<br>
About the Role<br>
As a Senior Product Applications Engineer at Analog Devices (ADI), you will lead the creation of tools that assist customers in integrating ADI products into their designs. You will provide innovative, practical, and timely solutions to complex customer issues while developing and applying comprehensive system-level understanding of application segments. In this senior role, you'll work collaboratively within cross-discipline teams to bring new products to market, mentor junior team members, and serve as a technical authority for customers and internal stakeholders.<br>
<br>
Key Responsibilities</div><ul><li>
System-Level Expertise: Apply and expand comprehensive understanding of relevant application segments to solve complex integration challenges and optimize customer designs</li><li>
Advanced Tool Development: Lead the creation of sophisticated application tools, reference boards, and software that demonstrate product capabilities and accelerate customer adoption</li><li>
Strategic Cross-Functional Collaboration: Drive collaboration across engineering, marketing, and sales teams to streamline product development, accelerate market introduction, and achieve business objectives</li><li>
Complex Problem Solving: Resolve sophisticated technical challenges for strategic customers, applying deep product knowledge and creative problem-solving approaches</li><li>
Comprehensive Product Validation: Design and execute thorough testing methodologies to validate product specifications, define operational boundaries, and ensure reliable performance across diverse application environments</li><li>
Technical Leadership: Serve as a subject matter expert for specific product lines or application segments, providing guidance to junior team members and customers</li><li>
Competitive Intelligence: Conduct in-depth analysis of competitor products, create detailed comparison tables, and provide strategic insights to maintain ADI's competitive advantage</li><li>
Market-Specific Knowledge: Ensure products meet qualification requirements for specialized markets through rigorous testing and validation processes</li></ul><div><br>
Must Have Skills</div><ul><li>
System Level Design Expertise: Advanced proficiency in system architecture with the ability to optimize integrated solutions across multiple components and subsystems for maximum performance</li><li>
Application Development Leadership: Demonstrated ability to independently develop sophisticated application tools, reference boards, and software that effectively showcase product capabilities and address complex customer needs</li><li>
Strategic Cross-Disciplinary Collaboration: Proven experience building consensus across engineering, marketing, and sales teams to achieve critical business objectives and successfully bring products to market</li><li>
Advanced Problem Solving: Exceptional analytical abilities with demonstrated success resolving complex technical challenges using innovative approaches and deep domain knowledge</li><li>
Comprehensive Product Validation: Expert understanding of validation methodologies to thoroughly test specifications, define operational limits, and ensure product reliability in diverse application environments</li><li>
Deep Technical Knowledge: Comprehensive understanding of semiconductor products and their applications, with specialized expertise in specific product lines or technology domains</li><li>
Strategic Competitor Analysis: Ability to evaluate competing products and technologies, identifying strategic advantages and providing actionable insights to maintain market leadership</li><li>
Technical Communication Mastery: Superior ability to clearly articulate complex technical concepts through documentation, presentations, and direct customer engagement with technical and non-technical audiences</li><li>
Qualification Testing Expertise: Thorough knowledge of qualification testing requirements for specialized markets, with ability to develop and execute appropriate testing strategies</li></ul><div><br>
Education and Experience</div><ul><li>
Bachelor's degree in Electrical Engineering, Computer Engineering, or related technical field; Master's degree preferred</li><li>
5+ years of experience in product applications engineering, customer technical support, or related roles</li><li>
Demonstrated expertise with analog and mixed-signal semiconductor products</li><li>
Experience mentoring junior engineers and leading technical projects</li></ul><div><br>
Why You'll Love Working Here<br>
At Analog Devices, you'll be part of a collaborative and innovative team that's shaping the future of technology. We offer a supportive environment focused on professional growth, competitive compensation and benefits, work-life balance, and the opportunity to work on cutting-edge projects that make a real impact on the world.<br>
You'll have access to continuous learning opportunities and mentorship from industry experts. Join us and help create the technologies that bridge the physical and digital worlds, making a tangible difference in how people live, work, and connect.</div><div></div><div><i>
For positions requiring access to technical data, Analog Devices, Inc. may have to obtain export licensing approval from the U.S. Department of Commerce - Bureau of Industry and Security and/or the U.S. Department of State - Directorate of Defense Trade Controls. As such, applicants for this position &ndash; except US Citizens, US Permanent Residents, and protected individuals as defined by 8 U.S.C. 1324b(a)(3) &ndash; may have to go through an export licensing review process.</i></div><div></div><div><i>
Analog Devices is an equal opportunity employer. We foster a culture where everyone has an opportunity to succeed regardless of their race, color, religion, age, ancestry, national origin, social or ethnic origin, sex, sexual orientation, gender, gender identity, gender expression, marital status, pregnancy, parental status, disability, medical condition, genetic information, military or veteran status, union membership, and political affiliation, or any other legally protected group.</i></div><div></div>
Job Req Type: Experienced<br>
<div></div>
Required Travel: Yes, 10% of the time<br>
<div></div>
Shift Type: 1st Shift/Days</div>

Senior Engineer, Product Applications

Apple

<p>Apple Retail is where the best of Apple comes together. We bring our expertise to help people do what they love, delivering an only-at-Apple experience. At Apple, we believe inclusion is a shared responsibility and we work together to foster a culture where everyone belongs and is inspired to do their best work.<br>
<br>
As a Genius, you combine extensive functional troubleshooting skills with an ability to inspire excitement for Apple&rsquo;s products and services. You deliver exceptional service and empower customers to get the most out of their Apple products and services. A Genius makes sure customers are educated about repair options and Apple offerings, and performs repairs on all Apple products serviced in the store.
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A Genius excels in repairing relationships with customers and demonstrates the high standard of service and support in our retail stores. You enhance team knowledge by modeling exceptional service and educating and mentoring team members.<br>
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<b>Description</b><br>
Have extensive knowledge and stay up to date on all Apple products, services, and Genius Bar repair processes and procedures to support efficient and high-quality repairs.<br>
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Support customers having Apple product or software issues with care and empathy, using all tools and resources provided by Apple.
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Troubleshoot, diagnose, repair, and resolve service concerns for Apple hardware and software.
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Provide excellent service to Apple customers by seeking to understand their needs, identifying ownership opportunities, presenting product and service recommendations, and educating customers on relevant ways to buy.<br>
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Work with team leaders to identify recurring repair problems and other service concerns, and make sure that feedback is provided to Apple.<br>
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Use extensive knowledge of hardware and software components to identify where technical concerns may originate from and educate others on the team.<br>
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Serve as a Mentor, resource, and positive role model for Genius Bar team members.
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Support leadership in providing timely resolution to customer escalations.<br>
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Perform other tasks as needed, including but not limited to supporting customer-facing activities on or off the sales floor.<br>
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Contribute to an inclusive environment by respecting each other&rsquo;s differences and having the curiosity to learn.<br>
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Demonstrate Apple&rsquo;s values of inclusion and diversity in daily activities.<br>
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<b>Preferred Qualifications</b><br>
You can:<br>
Demonstrate technical expertise of Apple products and services, including repairing devices.<br>
Analyze problems and follow troubleshooting steps to identify the root cause of a technical issue.<br>
Navigate customer service issues with care and strong interpersonal skills.
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Apply an action-oriented mindset and sense of motivation to do what&rsquo;s best for the customer and Apple, often anticipating and adjusting for problems and roadblocks.<br>
Work in a fast-paced environment, often under tight deadlines and pressure, while supporting multiple customers or hardware repairs at the same time.<br>
Communicate effectively and tailor your communication style to different audiences.<br>
Collaborate and motivate across the store and and among key partners to achieve individual and overall team goals.<br>
Support and educate the broader team by sharing knowledge, experiences, and insights.<br>
Frequently handle, lift, and move merchandise safely.<br>
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<b>Minimum Qualifications</b><br>
You should:<br>
Be available to work a schedule based on business needs that may include nights, weekends, and public holidays in the retail store, and reliably attend work as scheduled, in line with local laws and subject to any approved accommodations.<br>
Have experience in retail or sales, or related work experience.<br>
Have the ability to visually inspect hardware and the fine motor skills to safely conduct repairs.<br>
Have experience troubleshooting hardware and software issues in a customer service environment.<br>
Be proficient in the local language, both written and spoken.<br>
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At Apple, we&rsquo;re not all the same. And that&rsquo;s our greatest strength. We draw on the differences in who we are, what we&rsquo;ve experienced, and how we think. Because to create products that serve everyone, we believe in including everyone. Therefore, we are committed to treating all applicants fairly and equally. We will work with applicants to make any reasonable accommodations.</p>

Genius

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