technical support

Ernest Talent

<p><b>Key Responsibilities</b></p><p><b>1. POS Installation, Configuration &amp; Deployment</b></p><ul><li>Assist in the <b>installation, setup, and activation</b> of POS terminals for new merchants and partners.</li><li>Configure POS devices based on <b>merchant requirements and Sadad&rsquo;s payment platform standards</b>.</li><li>Ensure proper <b>integration with backend systems</b>, payment gateways, and merchant applications.</li></ul><p><b>2. Technical Troubleshooting &amp; Support</b></p><ul><li>Provide <b>first-level and second-level technical support</b> to resolve hardware, software, and connectivity issues.</li><li>Respond to <b>support tickets, calls, or merchant visits</b> to troubleshoot transaction failures, device errors, or software bugs.</li><li>Ensure <b>minimal downtime</b> and rapid issue resolution through remote or onsite intervention.</li></ul><p><b>3. Merchant Training &amp; Support</b></p><ul><li>Train merchants on <b>POS device usage, troubleshooting basics, transaction processing, and reporting tools</b>.</li><li>Provide user manuals, FAQs, and post-deployment technical support to ensure <b>merchant independence and satisfaction</b>.</li><li>Act as a technical liaison between <b>merchants, operations, and backend support teams</b>.</li></ul><p><b>4. Device Maintenance &amp; Upgrades</b></p><ul><li>Perform <b>regular health checks, firmware updates, and hardware maintenance</b> of deployed POS systems.</li><li>Coordinate device swaps, repairs, or replacements in case of hardware failure.</li><li>Maintain accurate records of <b>device inventory, deployment status, and support history</b>.</li></ul><p><b>5. Security &amp; Compliance Monitoring</b></p><ul><li>Ensure POS terminals comply with <b>QCB cybersecurity guidelines, PCI DSS standards, and Sadad&rsquo;s security protocols</b>.</li><li>Report and mitigate <b>any potential vulnerabilities, tampering incidents, or compliance risks</b>.</li><li>Support the audit process by ensuring all POS operations are <b>properly documented and traceable</b>.</li></ul><p><b>6. Documentation &amp; Reporting</b></p><ul><li>Document all technical issues, resolutions, and support actions taken through <b>Sadad&rsquo;s ticketing system or CRM tools</b>.</li><li>Generate <b>incident and performance reports</b> for internal tracking and regulatory reporting purposes.</li><li>Support ongoing efforts to <b>improve POS deployment SOPs and technical support protocols</b>.</li></ul><p>Job Types: Full-time, Permanent</p>

POS Technical Support

North Oil Company Qatar

<div>
 Job description:
 <br/>
 <br/>
 Job Purpose
 <p>
  JOB DIMENSIONS
 </p>
 <p>
  &nbsp;
 </p>
 <ul>
  <li>
   Multiple administrative interfaces between the Logistics entities (Aviation / Marine / Operations / Supply Base &amp; Port / Lifting / HSE)
  </li>
  <li>
   Regular operational reports &ndash; weekly, monthly, quarterly, annual, ad-hoc
  </li>
  <li>
   Logistics CMS documents ~ 40
  </li>
  <li>
   Focal person for Public Relations communication within Logistics
  </li>
  <li>
   Ad-hoc administrative tasks
  </li>
 </ul>
 <p>
  &nbsp;
 </p>
 <p>
  CONTEXT AND ENVIRONMENT
 </p>
 <ul>
  <li>
   Office based in Doha with occasional trips to operational locations (Heliport, Supply Base &amp; Port, Contractor facilities)
  </li>
 </ul>
 Key Accountabilities
 <p>
  ACCOUNTABILITIES
 </p>
 <p>
  &nbsp;
 </p>
 <ul>
  <li>
   Ensure regular reporting of logistics activities to Logistics management
  </li>
  <li>
   Support the monitoring and reporting of Logistics KPI&rsquo;s
  </li>
  <li>
   Maintain Logistics CMS library
  </li>
  <li>
   Assist in implementation of Logistics&rsquo; digital projects
  </li>
  <li>
   Focal person for Logistics intranet web-site development and communication
  </li>
  <li>
   Provide ad-hoc administrative support to Logistics management
  </li>
 </ul>
 <p>
  &nbsp;
 </p>
 <p>
  ACTIVITIES
 </p>
 <p>
  &nbsp;
 </p>
 <p>
  HSE
 </p>
 <ul>
  <li>
   Maintain awareness of and ensure compliance with all relevant Statutory and Company HSE standards.
  </li>
  <li>
   Promote Logistics safety standards throughout the organization
  </li>
  <li>
   Demonstrate personal commitment to the HSE Policy.
  </li>
  <li>
   Participate in Company safety activities and initiatives.
  </li>
 </ul>
 <p>
  &nbsp;
 </p>
 <p>
  REPORTING &amp; PERFORMANCE KPI&rsquo;s
 </p>
 <ul>
  <li>
   Prepare and submit weekly, monthly, quarterly and annual department performance reports to
  </li>
 </ul>
 <p>
  &nbsp;
 </p>
 <p>
  Logistics management
 </p>
 <ul>
  <li>
   Support the development of the department performance KPI&rsquo;s
  </li>
  <li>
   Assist in the analysis and the use of the logistics data from Kabal logistics software tool
  </li>
 </ul>
 <p>
  &nbsp;
 </p>
 <p>
  LOGISTICS METHODOLOGY
 </p>
 <ul>
  <li>
   Provide technical and analytical support to the logistics entities (Aviation / Marine / Operations / Supply Base &amp; Port) in cost-related issues and contractor management
  </li>
  <li>
   Support the maintenance of all Logistics CMS documentation
  </li>
  <li>
   Participate in digital initiatives and the development of logistics digital tools, e-dashboards
  </li>
  <li>
   Promote cost saving culture, record savings in the Tawfeer e-tool
  </li>
  <li>
   Promote innovative ideas in Logistics, maintain ideas register
  </li>
 </ul>
 <p>
  &nbsp;
 </p>
 <p>
  CONTRACT &amp; CONTRACTOR MANAGEMENT
 </p>
 <ul>
  <li>
   Play a supporting role as a participant in service contractor audits and contractor management
  </li>
  <li>
   Support the logistics department with the creation of PRs (Purchase Requisitions) and Call-Off PO&rsquo;s (Purchase Orders) in SAP
  </li>
 </ul>
 <p>
  &nbsp;
 </p>
 <p>
  ADMINISTRATIVE SUPPORT
 </p>
 <ul>
  <li>
   Provide diverse administrative support to the daily functioning of the Logistics department
  </li>
  <li>
   Promote the Logistics department through the Company Intranet with a focus on performance indicators
  </li>
  <li>
   Perform necessary transactions in HR Hub in support of department administration.
  </li>
 </ul>
 Key Accountabilities      Key Accountabilities      Competencies   Delegate Appropriately and Communicate Effectively Demonstrate Adaptability in Managing Complex Situations Demonstrate Learning Agility and Drive Innovation Develop Emotional Intelligence and Cultural Competence Develop Others and Institutionalise Knowledge Develop Talent for the Future NOC Sustainability Facilitate Collaboration and Sense of Community Improve Safety, Technical Proficiency and Results Lead By Example with NOC Values Set Purpose, Strategic Direction and Company Plan Strengthen Accountability and Continuous Improvement Think and Act in Stakeholder-Centric Ways     Education
 <p>
  Bachelors degree or technical diploma qualification
 </p>
 Certification      Experience
 <ul>
  <li>
   Minimum 6-years experience in a related Oil &amp; Gas Logistics environment
  </li>
  <li>
   Excellent written and verbal communication skills
  </li>
  <li>
   Must be computer literate and be able to prepare high quality detailed reports and presentations in MS Office Suite. SAP experience, MS Project or equivalent is a plus.
  </li>
  <li>
   Strong administrative and analytical skills
  </li>
 </ul>
</div>


Technical Support Coordinator (Logistics)

Qatar Airways

<div><div><div><div><div><div><div><div>Job title
</div><div>Flight Operations Technical Support Officer
</div></div><div><div>Ref #
</div><div>250000QP
</div></div><div><div>Location
</div><div>Qatar - Doha
</div></div><div><div>Job family
</div><div>Pilots &amp; Flight Operations
</div></div><div><div><ul><li>Closing date: 11-Jan-2026</li></ul><br>
</div></div></div></div></div><div><div><div><div><div><p>The Flight Operations Technical Support Officer assists with the maintenance and distribution of operational documentation and technical publications. Main duties include:</p><ul><li>
Assist the Head of Flight Operations with daily flight operational activities of Amiri Flight&rsquo;s 24/7 global operations.</li><li>
 Liaise with respective manual owners and stakeholders to produce, revise and distribute Operational and In-house manuals as per the company standards, policies and procedures in compliance with Local and International regulations.</li><li>
Responsible for the content management, maintenance and technical support of all Flight Deck Portable Electronic Devices (PEDs), document folders and Electronic Flight Bag.</li><li>
Communicate and coordinate with different Departments within Flight Operations on operational document maintenance and distribution.</li><li>
 Assist with validation and verification of Loadable Software Aircraft Parts prior to distribution to technical engineering for aircraft update.</li></ul><br>
<p></p>
</div></div></div></div></div><div><div><div><h3 class="jobSectionHeader"><b>Qualifications
</b></h3></div></div><div><div><div><div><div><b>Qualification &amp; Experience</b></div><div></div><ul><li><div><br>
Bachelor&rsquo;s Degree.</div></li><li><div>
Excellent Computer skills and proficiency with Microsoft Office products and administrative skills pertaining to the library functions and maintenance.</div></li><li><div>
Three years&rsquo; experience in airline flight operations preferred. Experience in aircraft documentation and library processes with a sound knowledge of aviation, library and IT functions.</div></li><li><div>
Experience supporting Electronic Flight Bag operations is considered a plus.</div></li></ul><div></div><div><b><br>
Skills</b></div><div></div><ul><li><div><br>
Proficient in English language.</div></li><li><div>
Team and Service Orientation.</div></li><li><div>
Social Competence.</div></li><li><div>
Communication Skills.</div></li><li><div>
Process Focused.</div></li></ul><br>
</div></div><div></div><div><div><br>
<div><b>About Qatar Airways Group
</b></div><br>
Our story started with four aircraft. Today, we deliver excellence across 12 different businesses coming together as one. We&rsquo;ve grown fast, broken records and set trends that others follow. We don&rsquo;t slow down by the fear of failure. Instead, we dare to achieve what&rsquo;s never been done before.<br>
<br>
So whether you&rsquo;re creating a unique experience for our customers or innovating behind the scenes, every person contributes to our proud story. A story of spectacular growth and determination. Now is the time to bring your best ideas and passion to a place where your ambition will know no boundaries, and be part of a truly global community.<br>
</div></div><div><div>https://aa115.taleo.net/careersection/QA_External_CS/jobapply.ftl?lang=en&amp;job=250000QP</div></div></div></div></div></div></div></div>

Flight Operations Technical Support Officer

<div><div><div><div><div><div><div><div>Job title
</div><div>Senior Flight Operations Technical Support Officer
</div></div><div><div>Ref #
</div><div>250000QQ
</div></div><div><div>Location
</div><div>Qatar - Doha
</div></div><div><div>Job family
</div><div>Pilots &amp; Flight Operations
</div></div><div><div><ul><li>Closing date: 11-Jan-2026</li></ul><br>
</div></div></div></div></div><div><div><div><div><div><p>SENIOR FLIGHT OPERATIONS TECHNICAL SUPPORT OFFICER</p><p>
The Senior Flight Operations Technical Support Officer assists with the creation and distribution of operational documentation and technical publications. Main duties include:</p><ul><li><p>
Assist the Head of Flight Operations with daily flight operational activities of Amiri Flight&rsquo;s 24/7 global operations.</p></li><li><p>
Liaise with respective manual owners and stakeholders to produce, revise and distribute Operational and In-house manuals as per the company standards, policies and procedures in compliance with Local and International regulations.</p></li><li><p>
Track, create, review and release Air Crew Notice (ACN) and handouts.</p></li><li><p>
Communicate and coordinate with different Departments within Flight Operations on operational document maintenance and distribution.</p></li><li><p>
Assist with validation and verification of Loadable Software Aircraft Parts prior to distribution to technical engineering for aircraft update.</p></li></ul><br>
<p></p>
</div></div></div></div></div><div><div><div><h3 class="jobSectionHeader"><b>Qualifications
</b></h3></div></div><div><div><div><div><p><b>Qualification &amp; Experience</b></p><ul><li><p>
Bachelor&rsquo;s Degree.</p></li><li><p>
Excellent Computer skills and proficiency with Microsoft Office 365 products and advanced knowledge of Adobe Frame Maker, SGML/XML and Adobe Acrobat utilities.</p></li><li><p>
Five years&rsquo; experience in airline flight operations preferred. Experience in aircraft documentation and library processes with a sound knowledge of aviation, library and IT functions.</p></li><li><p>
Experience in technical writing and in Electronic Flight Bag management is considered a plus.</p></li></ul><p><b>
Skills</b></p><ul><li><p>
Proficient in English language.</p></li><li><p>
Team and Service Orientation.</p></li><li><p>
Social Competence.</p></li><li><p>
Communication Skills.</p></li><li><p>
Process Focused.</p></li></ul><br>
</div></div><div></div><div><div><br>
<div><b>About Qatar Airways Group
</b></div><br>
Our story started with four aircraft. Today, we deliver excellence across 12 different businesses coming together as one. We&rsquo;ve grown fast, broken records and set trends that others follow. We don&rsquo;t slow down by the fear of failure. Instead, we dare to achieve what&rsquo;s never been done before.<br>
<br>
So whether you&rsquo;re creating a unique experience for our customers or innovating behind the scenes, every person contributes to our proud story. A story of spectacular growth and determination. Now is the time to bring your best ideas and passion to a place where your ambition will know no boundaries, and be part of a truly global community.<br>
</div></div><div><div>https://aa115.taleo.net/careersection/QA_External_CS/jobapply.ftl?lang=en&amp;job=250000QQ</div></div></div></div></div></div></div></div>

Senior Flight Operations Technical Support Officer

WorkForce

<ul><li>Provide technical support and resolve issues via phone, email, and chat in [Arabic] and [English].</li><li>Document and track support requests using helpdesk software.</li><li>Assist with product installation, configuration, and troubleshooting.</li><li>Follow up with clients to ensure issues are resolved.</li><li>Contribute to knowledge base and support documentation.</li></ul><p>Job Type: Contract<br/>Contract length: 3 months</p><p>Pay: QAR2,500.00 - QAR3,000.00 per month</p>

Helpdesk Operator

SANIPEX GROUP

<div>
 <p>
  <strong>
   About Us:
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <p>
  Sanipex Group offers to our customers a unique lifestyle proposition throughout the Middle East, Europe, Asia and Africa. Our reputation has been built over 30 years through our Retail, Trade, Project and Digital channels by offering a one-stop-shop for architects, interior designers, developers, retailers and private clients alike. We are a dynamic, creative team of people who are passionate about our customers and products. Our team enjoy and participate in comprehensive training programs to develop new skills and capabilities. You too can thrive in a positive, fun, and driven culture and take your career to new heights. We employ over 43 nationalities and committed to inclusion and diversity. Since our team is expanding, we are looking for a talented IT Support Engineer to join us.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   About the Role:
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <p>
  As an IT Support Engineer, you will provide 1st and 2nd line technical support for desktops, laptops, printers, and mobile devices, resolving issues both on-site and remotely. You will play a key role in maintaining and supporting the organization&rsquo;s IT infrastructure.
 </p>
 <p>
  Your responsibilities will include managing endpoint security, enrolling devices in Mobile Device Management (MDM) solutions, and maintaining accurate IT asset and equipment logs.
 </p>
 <p>
  You will support and configure Windows and macOS environments, as well as manage the Microsoft 365 ecosystem, including Azure and Intune.
 </p>
 <p>
  The role involves hands-on support for network infrastructure, including firewalls, switches, and access points, as well as experience with CCTV configuration and support. You will handle user onboarding and offboarding, mailbox and account management, and contribute to small to medium-sized IT projects.
 </p>
 <p>
  You will work closely with the IT Manager to escalate critical issues, support ongoing IT initiatives, and ensure smooth day-to-day operations. Flexibility in working hours and occasional travel to other group locations may be required.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   About You:
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <p>
  You have strong technical knowledge of Windows and macOS environments, Microsoft 365 (Office 365), Azure, and Intune. You possess solid networking fundamentals and hands-on experience supporting network devices such as firewalls, switches, and wireless access points.
 </p>
 <p>
  You are experienced in configuring and deploying hardware, installing authorized software, and ensuring systems are kept up to date with the latest security patches and updates. Familiarity with ITSM ticketing tools and structured incident management is essential.
 </p>
 <p>
  You are well-organized, able to prioritize tasks effectively, and comfortable working in a fast-paced support environment. Strong communication skills and a collaborative mindset allow you to work efficiently with users and IT leadership.
 </p>
 <p>
  Relevant certifications such as CCNA, ITIL, or Azure are considered an advantage.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   What we can offer:
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <p>
  You will turn your career aspirations into reality. We will help shape your career journey through enriching experiences, learning, and development opportunities. Our Group offers diverse career paths for those who are passionate, innovative, and collaborative - every day.
 </p>
 <p>
  We recognise the value that you bring, and we strive to provide a competitive salary and benefits package.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   We Welcome Everyone to Apply:
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <p>
  It takes diversity of thought, culture, background, abilities, and perspectives to truly enthuse and excite our customers. We welcome all applicants to apply and be part of our exciting future.
 </p>
 <p>
  We would like to thank you in advance for your application. Due to the influx of applications, we don&rsquo;t always get the opportunity to speak to our candidates. Consequently, if you haven&rsquo;t been contacted over the next two weeks then you can assume you have not been successful on this occasion.
 </p>
 <p>
 </p>
</div>


IT Support Engineer - Qatar

Egis Group

<div><b>Company Description</b><p><br>
Egis is a leading global architectural, consulting, construction engineering, operations and mobility services firm. We create and operate intelligent infrastructure and buildings that both respond to the climate emergency and contribute to balanced, sustainable and resilient development. Our 20,500 employees operate across over 100 countries, deploying their expertise to develop and deliver cutting-edge innovations and solutions for clients. Through the wide range of our activities, we are central to the collective organisation of society and the living environment of citizens all over the world.&quot;</p><p>
With 3,500 employees across 8 countries in the Middle East, Egis has delivered over 700 complex development projects, stimulating economic growth and enhancing quality of life. Ranked among the top ten firms in the Middle East by Engineering News Record (ENR), Egis is committed to sustainable development. The Group&rsquo;s operations in the Middle East are built on strategic acquisitions and a deep understanding of local market conditions. Egis&rsquo; long history of providing comprehensive engineering, consulting, and project management services makes it a trusted partner for regional governments, investors, and developers.</p><b><br>
Job Description</b><p><br>
The IT Support Officer is responsible for technical support to users by diagnosing and resolving software and hardware issues, maintaining software and hardware, and continuous improvement.</p><p>
The position&rsquo;s holder can&rsquo;t be successful without complying with the relevant procedures, directives, and other legal requirements of the Quality Management System, fulfilling the accountabilities of this position in accordance with corporate policies, Code of Conduct and Code of Ethics Standards.</p><p>
The main responsibilities are:</p><ul><li><b>
Client Support: </b>the IT Support Officer provides assistance to users in the use of software or hardware. He performs interventions either remotely or on-site and serve as the first point of contact for users, handling first or second-level support as per their role. He is responsible for following up on client cases from incident opening to resolution and closure, diagnosing and correcting malfunctions described by users, and escalating issues beyond their scope.</li><li><b>
Diagnosing, Correcting, and Preventive Maintenance</b>: the IT Technician is responsible for diagnosing and correcting software and hardware malfunctions, performing preventive maintenance.</li><li><b>
Continuous Improvement: </b>the IT Technician gathers functional improvements desired by users, integrates new components according to defined standards, and ensures preventive maintenance. He contributes to the implementation of updates and evolutions, conducts tests before deployment, and creates and implements knowledge bases and user help documents. He is also involved in training, documentation, and process redesign.</li></ul><ul><li><b>
Software Management: </b>the IT Technician should be able to input and interpret data according to software management rules. This involves reproducing client issue tests to propose solutions.</li><li><b>
Equipment Maintenance: </b>identifying the usage and conditions of solutions or equipment over their lifecycle is crucial. The IT Technician is expected to perform maintenance and alert in case of malfunctions or potential anomalies.</li><li><b>
Client Relationship Management: </b>maintaining a respectful and professional relationship with project stakeholders is essential. The Technician should adapt their posture and communication organization to the work situation, choosing the most appropriate communication method for client responses.</li><li><b>
Effective Communication: </b>the IT Technician must listen actively and share pertinent information, adapting and drafting communication materials to fit objectives and context. They communicate clearly and effectively in both written and oral forms, especially in incident contexts.</li><li><b>
Innovation and Process Management: </b>analysing needs and participating in the search for innovative ideas and solutions is important. The IT Technician adapts proven solutions to similar context characteristics and suggests improvements for quality client service.</li><li><b>
Teamwork and Collaboration</b></li><li><b>
Activity Prioritization: </b>identifying and planning assigned activities is important. The IT Technician prioritizes client requests based on urgency and severity within their project.</li><li><b>
Autonomy Development: </b>proposing improvements within given instructions and being proactive in suggesting process and treatment improvements for recurring client requests is expected</li></ul><p></p><ul><li><b><br>
Performance Indicator (</b><b>KPIs):</b> proposing improvements within given instructions and being proactive in suggesting process and treatment improvements for recurring client requests is expected</li></ul><ul><li>
2&ndash;4 years of experience in IT support, system administration, or a similar role.</li><li>
Average ticket resolution time.</li><li>
User satisfaction and feedback ratings.</li><li>
System uptime and reliability metrics.</li><li>
Compliance with IT policies and security standards.</li></ul><br>
<b>
Qualifications</b><br>
<ul><li><b>
Technical Skill Set</b></li></ul><p>
The candidate should be expert on below tasks &amp; techniques</p><ul><li>
2&ndash;4 years of experience in IT support, system administration, or a similar role.</li><li>
Windows OS installation, Office 365 Apps, End-point Security setup &amp; user account setup</li><li>
Understanding &amp; basic experience on Network Domain, Active Directory setup &amp; network protocols</li><li>
DNS, DHCP, TCP/IP, Printer &amp; file sharing setup.</li><li>
Structure cabling, termination and network test.</li><li>
Installation of internet connection &amp; wireless Access points</li><li>
End Point Security Antivirus installation &amp; activation.</li><li>
Local File Sharing &amp; NTFS Security permissions</li><li>
Inventory management &amp; reporting</li><li>
Maintaining LAN/WAN infrastructure, Wi-Fi, routers, switches, and firewalls.</li><li>
Troubleshoot connectivity and performance issues related to network devices.</li><li>
Support the implementation of network upgrades and security improvements</li><li>
Support the IT Manager in implementing cybersecurity best practices and policies.</li><li>
Assist users in adhering to IT security guidelines and data protection protocols.</li><li>
Provide first and second-level technical support to staff on hardware, software, and network issues.</li><li>
Diagnose and resolve technical problems in person, via phone, email, or remote access tools</li><li>
Monitor system performance and carry out routine maintenance to ensure reliability and security.</li><li>
Assist in setting up, configuring, and deploying new systems and devices.</li></ul><br>
<b>
Additional Information</b></div><p></p>

IT Support Officer

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