technical support specialist ii

7-Eleven

<div><div><h1 class="jobSectionHeader">Technical Support Specialist II - 1st Shift</h1>
<div>
</div>Job ID R26_1826 Address 550 Speedway Dr, ENON, Ohio, 45323, United States Location Enon, Ohio
</div><div><div><div>7-Eleven is an iconic family of brands with over 86,000 locations, surpassing every retailer in the world. We revolutionize convenience, restaurants and fuel through cutting edge innovation &mdash; working hard to be the customer's first choice. 7-Eleven empowers our employees to &quot;activate awesome&quot; and make a meaningful impact in their stores and communities every day. If you're ready to grow, lead and make a difference, come join our team and help shape the future of convenience.
The Tier 2 Technical Support Specialist provides advanced technical support for store leaders, franchisees, and internal teams by troubleshooting complex IT issues that cannot be resolved at the Tier 1 level. This role requires a deeper understanding of store technologies, networking, and system configurations. Tier 2 specialists analyze recurring issues, assist with escalations, and work closely with resolver groups to ensure timely resolutions. They also contribute to process improvements, documentation updates, and training for Tier 1 support staff to enhance overall support efficiency.
Key Duties and Responsibilities<ul><li>
Serve as the escalation point for Tier 1 support, handling more complex technical issues related to POS systems, payment terminals, store networks, and IT infrastructure.</li><li>
Perform advanced troubleshooting using remote desktop tools, system logs, network diagnostics, and monitoring platforms.</li><li>
Investigate and resolve recurring issues by analyzing trends in incidents and identifying root causes.</li><li>
Configure, deploy, and troubleshoot software updates, system patches, and hardware replacements.</li><li>
Collaborate with Tier 3 and specialized resolver groups to escalate high-priority or system-wide issues while ensuring a seamless transition of information.</li><li>
Utilize ticketing systems to document troubleshooting steps, resolutions, and escalation details for knowledge-sharing and process improvement.</li><li>
Assist in maintaining and updating knowledge base articles and training materials for Tier 1 specialists.</li><li>
Participate in testing and validation of new store technology rollouts, system updates, and hardware deployments.</li><li>
Work on network-related issues, including connectivity troubleshooting, firewall configurations, and VPN setup for remote locations.</li><li>
Provide mentorship and training to Tier 1 specialists to improve first-call resolution rates and overall support efficiency.</li><li>
Ensure adherence to security policies and compliance requirements while handling sensitive company and customer data.</li></ul>
Education and Experience<ul><li>
Education: Associates/2 Yr Degree</li><li>
Years of Relevant Work Experience: 2+ years</li></ul>
Specific Knowledge and Skills<ul><li>
Ability to perform repeated bending, standing and reaching</li><li>
Advanced troubleshooting skills for hardware, software, and networking issues, particularly for POS systems, payment terminals, and store IT infrastructure.</li><li>
Strong experience with remote desktop tools (e.g., TeamViewer, BeyondTrust, Microsoft Remote Desktop) and system monitoring platforms.</li><li>
Proficiency in ticketing and IT service management systems (e.g., ServiceNow, Zendesk, JIRA) for tracking escalations and resolutions.</li><li>
Knowledge of networking concepts, including VLANs, firewalls, DHCP, DNS, and VPN configurations.</li><li>
Experience with system logs, error reports, and command-line diagnostics to analyze and troubleshoot issues.</li><li>
Familiarity with Active Directory, group policies, and user authentication processes.</li><li>
Understanding of IT security best practices, data protection policies, and compliance standards.</li><li>
Ability to analyze patterns in recurring issues and recommend process improvements or technical solutions.</li><li>
Strong troubleshooting and problem-solving skills, including root cause analysis for persistent technical problems.</li><li>
Experience handling high-pressure situations, such as major outages or security incidents, with a methodical approach.</li><li>
Strong verbal and written communication skills, with the ability to convey technical concepts to both IT professionals and non-technical users.</li><li>
Excellent customer service skills, ensuring a positive support experience for store leaders and franchisees.</li><li>
Ability to communicate effectively with internal teams, including networking, infrastructure, and development teams, to resolve escalated issues.</li><li>
Strong collaboration skills to work effectively with Tier 1 specialists, resolver groups, and IT leadership.</li><li>
Willingness to mentor and train junior support staff to enhance team capabilities.</li><li>
Available to work a variety of shifts, including, second and third shift, weekends and holidays; understands the staffing expectations of working in a 24/7/365 days a year department.</li></ul>
This job description is intended to describe the general nature and level of the work being performed by the individuals assigned to this job. This is not an exhaustive list of all duties and responsibilities. Management reserves the right to amend and change the duties and responsibilities of this job to meet business and organizational needs, as necessary.
Pay: $24.00 - $24.50 Hourly
If an hourly or salary range is included in this ad it represents the range 7-Eleven in good faith believes is the range of compensation for this role at the time of this posting. The Company may ultimately pay more or less than the posted range. This range is only applicable for jobs to be performed in this state. This range may be modified in the future. No amount is considered to be wages or compensation until such amount is earned, vested, and determinable under the terms and conditions of the applicable policies and plans. The amount and availability of any bonus, commission, long-term incentive compensation, benefits, or any other form of compensation and benefits that are allocable to a particular employee remains in the Company's sole discretion unless and until paid and may be modified at the Company&rsquo;s sole discretion, consistent with the law.
We will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of the Los Angeles Fair Chance Initiative For Hiring.</div></div></div></div>

Technical Support Specialist II - 1st Shift

<div><div><h1 class="jobSectionHeader">Technical Support Specialist II - 3rd Shift</h1>
<div>
</div>Job ID R26_1824 Address 550 Speedway Dr, ENON, Ohio, 45323, United States Location Enon, Ohio
</div><div><div><div>7-Eleven is an iconic family of brands with over 86,000 locations, surpassing every retailer in the world. We revolutionize convenience, restaurants and fuel through cutting edge innovation &mdash; working hard to be the customer's first choice. 7-Eleven empowers our employees to &quot;activate awesome&quot; and make a meaningful impact in their stores and communities every day. If you're ready to grow, lead and make a difference, come join our team and help shape the future of convenience.
The Tier 2 Technical Support Specialist provides advanced technical support for store leaders, franchisees, and internal teams by troubleshooting complex IT issues that cannot be resolved at the Tier 1 level. This role requires a deeper understanding of store technologies, networking, and system configurations. Tier 2 specialists analyze recurring issues, assist with escalations, and work closely with resolver groups to ensure timely resolutions. They also contribute to process improvements, documentation updates, and training for Tier 1 support staff to enhance overall support efficiency.
Key Duties and Responsibilities<ul><li>
Serve as the escalation point for Tier 1 support, handling more complex technical issues related to POS systems, payment terminals, store networks, and IT infrastructure.</li><li>
Perform advanced troubleshooting using remote desktop tools, system logs, network diagnostics, and monitoring platforms.</li><li>
Investigate and resolve recurring issues by analyzing trends in incidents and identifying root causes.</li><li>
Configure, deploy, and troubleshoot software updates, system patches, and hardware replacements.</li><li>
Collaborate with Tier 3 and specialized resolver groups to escalate high-priority or system-wide issues while ensuring a seamless transition of information.</li><li>
Utilize ticketing systems to document troubleshooting steps, resolutions, and escalation details for knowledge-sharing and process improvement.</li><li>
Assist in maintaining and updating knowledge base articles and training materials for Tier 1 specialists.</li><li>
Participate in testing and validation of new store technology rollouts, system updates, and hardware deployments.</li><li>
Work on network-related issues, including connectivity troubleshooting, firewall configurations, and VPN setup for remote locations.</li><li>
Provide mentorship and training to Tier 1 specialists to improve first-call resolution rates and overall support efficiency.</li><li>
Ensure adherence to security policies and compliance requirements while handling sensitive company and customer data.</li></ul>
Education and Experience<ul><li>
Education: Associates/2 Yr Degree</li><li>
Years of Relevant Work Experience: 2+ years</li></ul>
Specific Knowledge and Skills<ul><li>
Ability to perform repeated bending, standing and reaching</li><li>
Advanced troubleshooting skills for hardware, software, and networking issues, particularly for POS systems, payment terminals, and store IT infrastructure.</li><li>
Strong experience with remote desktop tools (e.g., TeamViewer, BeyondTrust, Microsoft Remote Desktop) and system monitoring platforms.</li><li>
Proficiency in ticketing and IT service management systems (e.g., ServiceNow, Zendesk, JIRA) for tracking escalations and resolutions.</li><li>
Knowledge of networking concepts, including VLANs, firewalls, DHCP, DNS, and VPN configurations.</li><li>
Experience with system logs, error reports, and command-line diagnostics to analyze and troubleshoot issues.</li><li>
Familiarity with Active Directory, group policies, and user authentication processes.</li><li>
Understanding of IT security best practices, data protection policies, and compliance standards.</li><li>
Ability to analyze patterns in recurring issues and recommend process improvements or technical solutions.</li><li>
Strong troubleshooting and problem-solving skills, including root cause analysis for persistent technical problems.</li><li>
Experience handling high-pressure situations, such as major outages or security incidents, with a methodical approach.</li><li>
Strong verbal and written communication skills, with the ability to convey technical concepts to both IT professionals and non-technical users.</li><li>
Excellent customer service skills, ensuring a positive support experience for store leaders and franchisees.</li><li>
Ability to communicate effectively with internal teams, including networking, infrastructure, and development teams, to resolve escalated issues.</li><li>
Strong collaboration skills to work effectively with Tier 1 specialists, resolver groups, and IT leadership.</li><li>
Willingness to mentor and train junior support staff to enhance team capabilities.</li><li>
Available to work a variety of shifts, including, second and third shift, weekends and holidays; understands the staffing expectations of working in a 24/7/365 days a year department.</li></ul>
This job description is intended to describe the general nature and level of the work being performed by the individuals assigned to this job. This is not an exhaustive list of all duties and responsibilities. Management reserves the right to amend and change the duties and responsibilities of this job to meet business and organizational needs, as necessary.
Pay: $24.00 - $24.50 Hourly
If an hourly or salary range is included in this ad it represents the range 7-Eleven in good faith believes is the range of compensation for this role at the time of this posting. The Company may ultimately pay more or less than the posted range. This range is only applicable for jobs to be performed in this state. This range may be modified in the future. No amount is considered to be wages or compensation until such amount is earned, vested, and determinable under the terms and conditions of the applicable policies and plans. The amount and availability of any bonus, commission, long-term incentive compensation, benefits, or any other form of compensation and benefits that are allocable to a particular employee remains in the Company's sole discretion unless and until paid and may be modified at the Company&rsquo;s sole discretion, consistent with the law.
We will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of the Los Angeles Fair Chance Initiative For Hiring.</div></div></div></div>

Technical Support Specialist II - 3rd Shift

<div><div><h1 class="jobSectionHeader">Technical Support Specialist II -2nd Shift</h1>
<div>
</div>Job ID R26_1820 Address 550 Speedway Dr, ENON, Ohio, 45323, United States Location Enon, Ohio
</div><div><div><div>7-Eleven is an iconic family of brands with over 86,000 locations, surpassing every retailer in the world. We revolutionize convenience, restaurants and fuel through cutting edge innovation &mdash; working hard to be the customer's first choice. 7-Eleven empowers our employees to &quot;activate awesome&quot; and make a meaningful impact in their stores and communities every day. If you're ready to grow, lead and make a difference, come join our team and help shape the future of convenience.<div><div>
Job Description</div></div><div><div><div><div><div><div><div><div><div>
Job Summary
The Tier 2 Technical Support Specialist provides advanced technical support for store leaders, franchisees, and internal teams by troubleshooting complex IT issues that cannot be resolved at the Tier 1 level. This role requires a deeper understanding of store technologies, networking, and system configurations. Tier 2 specialists analyze recurring issues, assist with escalations, and work closely with resolver groups to ensure timely resolutions. They also contribute to process improvements, documentation updates, and training for Tier 1 support staff to enhance overall support efficiency.
Key Duties and Responsibilities<ul><li>
Serve as the escalation point for Tier 1 support, handling more complex technical issues related to POS systems, payment terminals, store networks, and IT infrastructure.</li><li>
Perform advanced troubleshooting using remote desktop tools, system logs, network diagnostics, and monitoring platforms.</li><li>
Investigate and resolve recurring issues by analyzing trends in incidents and identifying root causes.</li><li>
Configure, deploy, and troubleshoot software updates, system patches, and hardware replacements.</li><li>
Collaborate with Tier 3 and specialized resolver groups to escalate high-priority or system-wide issues while ensuring a seamless transition of information.</li><li>
Utilize ticketing systems to document troubleshooting steps, resolutions, and escalation details for knowledge-sharing and process improvement.</li><li>
Assist in maintaining and updating knowledge base articles and training materials for Tier 1 specialists.</li><li>
Participate in testing and validation of new store technology rollouts, system updates, and hardware deployments.</li><li>
Work on network-related issues, including connectivity troubleshooting, firewall configurations, and VPN setup for remote locations.</li><li>
Provide mentorship and training to Tier 1 specialists to improve first-call resolution rates and overall support efficiency.</li><li>
Ensure adherence to security policies and compliance requirements while handling sensitive company and customer data.</li></ul>
Education and Experience<ul><li>
Education: Associates/2 Yr Degree</li><li>
Years of Relevant Work Experience: 2+ years</li></ul>
Specific Knowledge and Skills<ul><li>
Ability to perform repeated bending, standing and reaching</li><li>
Advanced troubleshooting skills for hardware, software, and networking issues, particularly for POS systems, payment terminals, and store IT infrastructure.</li><li>
Strong experience with remote desktop tools (e.g., TeamViewer, BeyondTrust, Microsoft Remote Desktop) and system monitoring platforms.</li><li>
Proficiency in ticketing and IT service management systems (e.g., ServiceNow, Zendesk, JIRA) for tracking escalations and resolutions.</li><li>
Knowledge of networking concepts, including VLANs, firewalls, DHCP, DNS, and VPN configurations.</li><li>
Experience with system logs, error reports, and command-line diagnostics to analyze and troubleshoot issues.</li><li>
Familiarity with Active Directory, group policies, and user authentication processes.</li><li>
Understanding of IT security best practices, data protection policies, and compliance standards.</li><li>
Ability to analyze patterns in recurring issues and recommend process improvements or technical solutions.</li><li>
Strong troubleshooting and problem-solving skills, including root cause analysis for persistent technical problems.</li><li>
Experience handling high-pressure situations, such as major outages or security incidents, with a methodical approach.</li><li>
Strong verbal and written communication skills, with the ability to convey technical concepts to both IT professionals and non-technical users.</li><li>
Excellent customer service skills, ensuring a positive support experience for store leaders and franchisees.</li><li>
Ability to communicate effectively with internal teams, including networking, infrastructure, and development teams, to resolve escalated issues.</li><li>
Strong collaboration skills to work effectively with Tier 1 specialists, resolver groups, and IT leadership.</li><li>
Willingness to mentor and train junior support staff to enhance team capabilities.</li><li>
Available to work a variety of shifts, including, second and third shift, weekends and holidays; understands the staffing expectations of working in a 24/7/365 days a year department.</li></ul>
This job description is intended to describe the general nature and level of the work being performed by the individuals assigned to this job. This is not an exhaustive list of all duties and responsibilities. Management reserves the right to amend and change the duties and responsibilities of this job to meet business and organizational needs, as necessary.</div></div></div></div></div></div></div></div></div>
Pay: $24.00 - $24.50 Hourly
If an hourly or salary range is included in this ad it represents the range 7-Eleven in good faith believes is the range of compensation for this role at the time of this posting. The Company may ultimately pay more or less than the posted range. This range is only applicable for jobs to be performed in this state. This range may be modified in the future. No amount is considered to be wages or compensation until such amount is earned, vested, and determinable under the terms and conditions of the applicable policies and plans. The amount and availability of any bonus, commission, long-term incentive compensation, benefits, or any other form of compensation and benefits that are allocable to a particular employee remains in the Company's sole discretion unless and until paid and may be modified at the Company&rsquo;s sole discretion, consistent with the law.
We will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of the Los Angeles Fair Chance Initiative For Hiring.</div></div></div></div>

Technical Support Specialist II -2nd Shift

<div><div><h1 class="jobSectionHeader">Technical Support Specialist II- 3rd Shift</h1>
<div>
</div>Job ID R26_1851 Address 550 Speedway Dr, ENON, Ohio, 45323, United States Location Enon, Ohio
</div><div><div><div>7-Eleven is an iconic family of brands with over 86,000 locations, surpassing every retailer in the world. We revolutionize convenience, restaurants and fuel through cutting edge innovation &mdash; working hard to be the customer's first choice. 7-Eleven empowers our employees to &quot;activate awesome&quot; and make a meaningful impact in their stores and communities every day. If you're ready to grow, lead and make a difference, come join our team and help shape the future of convenience.<div><div>
Job Description</div></div><div><div><div><div><div><div><div><div><div>
The Tier 2 Technical Support Specialist provides advanced technical support for store leaders, franchisees, and internal teams by troubleshooting complex IT issues that cannot be resolved at the Tier 1 level. This role requires a deeper understanding of store technologies, networking, and system configurations. Tier 2 specialists analyze recurring issues, assist with escalations, and work closely with resolver groups to ensure timely resolutions. They also contribute to process improvements, documentation updates, and training for Tier 1 support staff to enhance overall support efficiency.
Key Duties and Responsibilities<ul><li>
Serve as the escalation point for Tier 1 support, handling more complex technical issues related to POS systems, payment terminals, store networks, and IT infrastructure.</li><li>
Perform advanced troubleshooting using remote desktop tools, system logs, network diagnostics, and monitoring platforms.</li><li>
Investigate and resolve recurring issues by analyzing trends in incidents and identifying root causes.</li><li>
Configure, deploy, and troubleshoot software updates, system patches, and hardware replacements.</li><li>
Collaborate with Tier 3 and specialized resolver groups to escalate high-priority or system-wide issues while ensuring a seamless transition of information.</li><li>
Utilize ticketing systems to document troubleshooting steps, resolutions, and escalation details for knowledge-sharing and process improvement.</li><li>
Assist in maintaining and updating knowledge base articles and training materials for Tier 1 specialists.</li><li>
Participate in testing and validation of new store technology rollouts, system updates, and hardware deployments.</li><li>
Work on network-related issues, including connectivity troubleshooting, firewall configurations, and VPN setup for remote locations.</li><li>
Provide mentorship and training to Tier 1 specialists to improve first-call resolution rates and overall support efficiency.</li><li>
Ensure adherence to security policies and compliance requirements while handling sensitive company and customer data.</li></ul>
Education and Experience<ul><li>
Education: Associates/2 Yr Degree</li><li>
Years of Relevant Work Experience: 2+ years</li></ul>
Specific Knowledge and Skills<ul><li>
Ability to perform repeated bending, standing and reaching</li><li>
Advanced troubleshooting skills for hardware, software, and networking issues, particularly for POS systems, payment terminals, and store IT infrastructure.</li><li>
Strong experience with remote desktop tools (e.g., TeamViewer, BeyondTrust, Microsoft Remote Desktop) and system monitoring platforms.</li><li>
Proficiency in ticketing and IT service management systems (e.g., ServiceNow, Zendesk, JIRA) for tracking escalations and resolutions.</li><li>
Knowledge of networking concepts, including VLANs, firewalls, DHCP, DNS, and VPN configurations.</li><li>
Experience with system logs, error reports, and command-line diagnostics to analyze and troubleshoot issues.</li><li>
Familiarity with Active Directory, group policies, and user authentication processes.</li><li>
Understanding of IT security best practices, data protection policies, and compliance standards.</li><li>
Ability to analyze patterns in recurring issues and recommend process improvements or technical solutions.</li><li>
Strong troubleshooting and problem-solving skills, including root cause analysis for persistent technical problems.</li><li>
Experience handling high-pressure situations, such as major outages or security incidents, with a methodical approach.</li><li>
Strong verbal and written communication skills, with the ability to convey technical concepts to both IT professionals and non-technical users.</li><li>
Excellent customer service skills, ensuring a positive support experience for store leaders and franchisees.</li><li>
Ability to communicate effectively with internal teams, including networking, infrastructure, and development teams, to resolve escalated issues.</li><li>
Strong collaboration skills to work effectively with Tier 1 specialists, resolver groups, and IT leadership.</li><li>
Willingness to mentor and train junior support staff to enhance team capabilities.</li><li>
Available to work a variety of shifts, including, second and third shift, weekends and holidays; understands the staffing expectations of working in a 24/7/365 days a year department.</li></ul>
This job description is intended to describe the general nature and level of the work being performed by the individuals assigned to this job. This is not an exhaustive list of all duties and responsibilities. Management reserves the right to amend and change the duties and responsibilities of this job to meet business and organizational needs, as necessary.</div></div></div></div></div></div></div></div></div>
Pay: $24.00 - $24.50 Hourly
If an hourly or salary range is included in this ad it represents the range 7-Eleven in good faith believes is the range of compensation for this role at the time of this posting. The Company may ultimately pay more or less than the posted range. This range is only applicable for jobs to be performed in this state. This range may be modified in the future. No amount is considered to be wages or compensation until such amount is earned, vested, and determinable under the terms and conditions of the applicable policies and plans. The amount and availability of any bonus, commission, long-term incentive compensation, benefits, or any other form of compensation and benefits that are allocable to a particular employee remains in the Company's sole discretion unless and until paid and may be modified at the Company&rsquo;s sole discretion, consistent with the law.
We will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of the Los Angeles Fair Chance Initiative For Hiring.</div></div></div></div>

Technical Support Specialist II- 3rd Shift

Salve Regina University

<div>Location: Newport, RI Category: Education Posted On: Thu Mar 19 2026 Job Description: 
 
Technical Support Specialist I Job Description:
BASIC FUNCTION:
<ul><li>The Technical Support Specialist I reports to the Director Technology Services Center (TSC) and provides frontline technical support to faculty, staff, and students. This role focuses on resolving common technology issues, supporting endpoint devices and campus technology, and delivering a positive customer experience.</li><li>
The Specialist works collaboratively with members of the Office of Information Technology to troubleshoot and resolve technical problems, install and configure computers and peripherals for users, classrooms, labs, and other campus spaces, and maintain accurate updates within the ticketing system.</li><li>
This position emphasizes strong customer service, dependable technical support, and the ability to follow established procedures while continuing to build technical expertise within the University's technology environment.</li></ul>
ESSENTIAL DUTIES AND RESPONSIBILITIES:
<ul><li>Provide frontline technical support for faculty, staff, and students by diagnosing and resolving hardware, software, and peripheral issues.</li><li>
Install, configure, and deploy computers, printers, and other endpoint technologies for offices, classrooms, labs, and other campus locations.</li><li>
Create, update, and resolve service requests in the department's ticketing system, maintaining accurate status updates and escalating issues when appropriate.</li><li>
Assist student employees working in the Technology Services Center by providing guidance on troubleshooting approaches, service desk procedures, and customer service practices.</li><li>
Contribute to the Technology Services Center knowledge base by documenting solutions and updating support documentation.</li><li>
Identify recurring technical issues and provide input on improvements to systems, documentation, or support processes.</li></ul>
OTHER DUTIES AND RESPONSIBILITIES:
<ul><li>Work collaboratively with members of the Office of Information Technology to ensure consistent and effective service delivery.</li><li>
Stay informed about changes and developments affecting campus technology and support services.</li><li>
Recommend improvements that increase operational efficiency or enhance the support experience.</li><li>
Assist with training and onboarding support staff and student employees</li><li>
Perform other duties as assigned.</li></ul>
LICENSES, TOOL, AND EQUIPMENT:
<ul><li>Valid driver's license required.</li></ul>
ENVIRONMENTAL CONDITIONS:
<ul><li>The incumbent is not subject to adverse environmental conditions.</li></ul> 

Job Requirements: 
Technical Support Specialist I Qualifications:
MINIMUM REQUIRED QUALIFICATIONS:
<ul><li>Associate's degree in Computer Science, Information Technology, or related field, or equivalent technical experience.</li><li>
Minimum of one year of experience in a technical support or customer service role.</li><li>
Working knowledge of Windows and macOS operating systems.</li><li>
Familiarity with PC and Mac hardware, printers, and peripheral devices.</li></ul>
REQUIRED SKILLS AND ABILITIES:
<ul><li>Strong analytical and problem-solving skills</li><li>
Detail oriented with strong organizational skills</li><li>
Excellent oral and written communication skills at both technical and non-technical levels.</li><li>
Ability to provide exemplary service to and proactively seek opportunities for service improvement</li><li>
Ability to maintain a positive attitude towards providing customer service and building relationships with users</li><li>
Ability to organize and prioritize multiple tasks with the ability to follow each to resolution</li><li>
Ability to work effectively as a team member or independently as appropriate</li><li>
Ability to collaborate with faculty, staff and other Information Technology personnel</li><li>
Ability to provide reliable and dependable service during critical times of the University calendar</li></ul>
PREFERRED QUALIFICATIONS
<ul><li>Bachelors degree in Computer Science, Business or related field or working knowledge in a technical support or customer service position are required.</li><li>
CompTIA IT Fundamentals (ITF+) or CompTIA A+, or similar entry-level certifications</li><li>
Familiarity with endpoint management tools such as Jamf or Microsoft Deployment technologies</li><li>
Experience supporting audiovisual systems or classroom technologies</li></ul>
PLEASE NOTE: Candidate may be considered for Technical Support Specialist II position if they meet certain required and preferred qualifications. Please click HERE to review the Technical Support Specialist II Job Description
Technical Support Specialist II Qualifications:
MINIMUM REQUIRED QUALIFICATIONS:
<ul><li>Bachelor's degree in Computer Science, Information Technology, or related field, or equivalent professional experience.</li><li>
Minimum of three years of experience in a technical support or IT service environment.</li><li>
Demonstrated ability to independently troubleshoot and resolve complex technical issues.</li><li>
Experience supporting Windows and macOS operating systems, PC and Mac hardware, printers, and peripherals.</li></ul>
REQUIRED SKILLS AND ABILITIES:
<ul><li>Strong analytical and problem-solving skills</li><li>
Detail oriented with strong organizational skills</li><li>
Excellent oral and written communication skills at both technical and non-technical levels.</li><li>
Ability to provide exemplary service to our end-users and proactively seek opportunities for service improvement</li><li>
Ability to maintain a positive attitude towards providing customer service and building relationships with users</li><li>
Ability to organize and prioritize multiple tasks with the ability to follow each to resolution</li><li>
Ability to work effectively as a team member or independently as appropriate</li><li>
Ability to collaborate with faculty, staff and other Information Technology personnel</li><li>
Ability to provide reliable and dependable service during critical times of the University calendar</li></ul>
PREFERRED QUALIFICATIONS:
<ul><li>More than three years of experience working in a technical support position in a higher education environment</li><li>
CompTIA A+, Network+, or other relevant technical certifications</li><li>
Vendor certifications related to operating systems or endpoint management platforms (e.g., Jamf, Microsoft, Apple support certifications).</li><li>
Experience supporting endpoint management platforms such as Jamf Pro or Microsoft deployment tools.</li><li>
Experience supporting audiovisual systems or classroom technologies</li></ul> 

Additional Information: 
Salve Regina University offers generous benefits to eligible employees including (waiting periods apply):
health, dental and vision coverage available on the first of the month following date of hire 
403(b) retirement plan through TIAA with employee and employer contributions as well as access to advising services 
long-term disability coverage 
employer-paid life and AD&amp;D insurance 
up to 100% free tuition at Salve for eligible employees and qualified dependents 
robust wellness program and free access to the on-campus Fitness Center
Other available benefits include:
supplemental life insurance for employees and dependents 
supplemental insurance coverage through Aflac 
Tuition Exchange scholarship program. Application available for qualified dependents of eligible employees working full-time 
discounted pet insurance through ASPCA 
student loan forgiveness assistance program (SAVI) 
employee Assistance Program through Health Advocate 
flexible spending health and dependent care accounts 
health savings accounts 
529 collegebound saver program 
paid parental leave and adoption assistance
For more detailed information on Salve's benefits, visit https://salve.edu/human-resources/benefits.
Salve Regina University strives to cultivate belonging values through diversity, equity inclusion in order to foster a welcoming culture for our staff, faculty and students, as well as the wider community. Salve Regina University embraces all people with grace. No matter the path traveled to get here, the University acknowledges that many identities will intersect. Salve Regina belongs to all in its community.</div>

Technical Support Specialist I/II - Salve Regina University

Brigid Collins Family Support Center

<div>Title: IT Specialist I or II

Grade: F I or II, Administrative Specialist

Supervised by: Associate Executive Director 
Brigid Collins Family Support Center is seeking a skilled and mission-driven IT Specialist to join our team. This is an exciting opportunity for a technology professional who enjoys problem-solving, supporting others, and using their expertise to make a meaningful impact in the community. 
About the Role

The IT Specialist plays a vital role in ensuring our technology systems run smoothly, securely, and efficiently. In this position, you will support staff across programs by troubleshooting technical issues, maintaining systems, and helping implement technology solutions that enhance our services to children and families.

You&rsquo;ll work closely with leadership and staff to ensure our IT systems align with organizational needs, while also protecting sensitive client and organizational data. 
What You&rsquo;ll Do
<ul>
<li>Provide hands-on technical support for hardware, software, and network issues</li>
<li>Manage and maintain systems including Office365, Active Directory, and cloud-based tools</li>
<li>Maintain documentation of IT procedures, IT assets, and IT manuals and troubleshooting resources.</li>
<li>Support network infrastructure in collaboration with third-party vendors</li>
<li>Implement and monitor cybersecurity practices and data protection protocols</li>
<li>Set up and maintain devices, user accounts, and access permissions</li>
<li>Assist with system upgrades, backups, and troubleshooting connectivity issues</li>
<li>Train and support staff in using technology effectively</li>
<li>Research and recommend IT improvements and solutions 
</li>
<li>Lead IT projects across the organization</li></ul> 


What We&rsquo;re Looking For
<ul>
<li>Bachelor&rsquo;s degree in IT, Computer Science, or a related field plus 2+ years of technical support experience</li>
<li>Experience providing IT support in a nonprofit or government agency is preferred.</li>
<li>Strong knowledge of Windows systems, business software, and IT/network fundamentals</li>
<li>Experience with Microsoft 365, Active Directory, and cloud-based systems</li>
<li>Familiarity with VOIP/PBX systems is a plus</li>
<li>A customer-service mindset with the ability to support users at all skill levels</li>
<li>Strong problem-solving, organization, attention to detail, and communication skills</li>
<li>Ability to work both independently and collaboratively</li>
<li>Valid WA State driver&rsquo;s license and ability to travel locally (Bellingham &amp; Mount Vernon)</li>
<li>Ability to work from Brigid Colins offices up to 5 days a week (Monday-Friday, 8:30 am-5:00 pm)</li></ul> 


Physical Demands &amp; Working Conditions

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, employee will be occasionally required to stand; walk; sit; use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms; climb stairs; balance; stoop, kneel, crouch or crawl; talk or hear. Specific vision abilities required by the job include close vision, distance vision, depth perception, peripheral vision, and the ability to adjust focus. 
Compensation &amp; Benefits
<ul>
<li>Starting wage: $24.50-26.50/hour, DOE</li>
<li>Medical, dental, and vision insurance (80%+ employer-paid)</li>
<li>403(b) retirement with employer contribution after 1 year</li>
<li>Generous paid time off including holidays, sick leave, and vacation</li>
<li>Paid training and professional development</li>
<li>Employee Assistance Program</li>
<li>Eligible employer for Public Service Loan Forgiveness (PSLF)</li>
<li>Flexibility to work remotely when possible.</li></ul> 


Why Brigid Collins?

At Brigid Collins, our work is rooted in supporting children and families impacted by trauma. Every role here contributes to that mission, including IT. Your work will directly support the people delivering critical services in our community.

If you&rsquo;re looking for a role where your technical skills truly matter, we&rsquo;d love to hear from you. 
To Apply

Submit:
<div>
<ul><li>Resume</li></ul>
<ul><li>Cover letter detailing your IT experience and why you want to work in a community-based setting</li></ul>
<ul><li>At least three (3) professional references</li></ul></div> 


Applications will be reviewed on a rolling basis until the position is filled, with the ideal candidate able to start in early May. Brigid Collins will reach out to qualified applicants to schedule interviews. No phone calls, please. Incomplete applications will not be considered.</div>

IT Specialist

Navitus Health Solutions / Lumicera Health Services

<div>Navitus Health Solutions is seeking a Pharmacy Relations Specialist (PRS II) to join our team! 
The Pharmacy Relations Specialist (PRS II) is a highly motivated professional with at least 2 years of successful experience working in a pharmacy or interfacing directly with pharmacies or accounts, preferably in healthcare. Responsibilities include executing contracts with pharmacies, responding to pharmacy inquiries, and completing the tactical and operational tasks required to maintain contracted pharmacy networks. 
Is this you? Find out more below! 
How do I make an impact on my team?<ul><li>
Manage pharmacy contracting process with independent pharmacies and select chains/PSAOs and assist management with network negotiations; inclusive of redline reviews</li><li>
Review pharmacy contract setup to ensure compliance with pharmacy network agreements</li><li>
Support pharmacy audits and network compliance initiatives</li><li>
Research and problem solve to resolve claim issues and concerns</li><li>
Respond to and track requests, inquiries, and communications with network pharmacies</li><li>
Develop, review, and distribute pharmacy communications to meet internal and client requests</li><li>
Monitor, track, and report pharmacy compliance with guiding government regulations and internal policies and procedures</li><li>
Reviews and responds to independent pharmacy redlines; with little to no input from senior leadership</li><li>
Responsible for all aspects of maintenance related to pharmacy network functions, such as, network plan design builds, quality assurance measures and claims processing in general</li><li>
Other duties as assigned</li></ul> 
What our team expects from you?
<ul><li>College or 2-year Technical Degree or equivalent experience is preferred. Advanced technical education a plus</li><li>
Certified Pharmacy Technician preferred</li><li>
3 years business-setting experience</li><li>
Retail pharmacy experience or experience in a managed care pharmacy setting desired</li><li>
Prior experience analyzing medical and/or pharmacy claims or credentials are highly desired</li><li>
Proficient in Microsoft Office and industry related software</li><li>
Participate in, adhere to, and support compliance program objectives</li><li>
The ability to consistently interact cooperatively and respectfully with other employees</li></ul><div>
What can you expect from Navitus?</div><div><ul><li>
Top of the industry benefits for Health, Dental, and Vision insurance</li><li>
20 days paid time off</li><li>
4 weeks paid parental leave</li><li>
9 paid holidays</li><li>
401K company match of up to 5% - No vesting requirement</li><li>
Adoption Assistance Program</li><li>
Flexible Spending Account</li><li>
Educational Assistance Plan and Professional Membership assistance</li><li>
Referral Bonus Program &ndash; up to $750!</li></ul>
#LI-Remote</div></div>

Specialist II, Pharmacy Relations

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