technical support specialist

<div>We are seeking a motivated and technically proficient Technical Support Engineer to join NOV&rsquo;s WellSite Services division in Kuwait. This role is open to Kuwaiti nationals only and is ideal for a recent engineering graduate or early-career professional looking to grow within the energy services sector.
The successful candidate will support both technical operations and business development initiatives, helping to strengthen NOV&rsquo;s market presence across Drilling Waste Management, Thermal Treatment technologies, Solids Control equipment, and MPD solutions. This position requires strong communication and analytical skills, high technical aptitude, and a passion for engaging with customers and operational teams.
Key Responsibilities
Technical Support &amp; Operations
<ul><li>Provide technical assistance to customers, internal teams, and field operations related to Drilling Waste Management, Solids Control, Thermal Treatment systems, and MPD technologies.
</li><li>Assist with equipment performance evaluations and product/application recommendations.
</li><li>Support tender preparation and technical proposal development by compiling data, preparing engineering notes, and aligning solutions with customer requirements.
</li><li>Maintain accurate technical documentation and ensure compliance with NOV standards and customer specifications.
</li><li>Participate in equipment inspections, technical audits, and field visits as required.
</li></ul>Business Development &amp; Customer Engagement
<ul><li>Collaborate with the business development team to identify opportunities, develop client presentations, and support commercial strategies.
</li><li>Build strong relationships with operators, drilling contractors, and service partners to enhance NOV&rsquo;s visibility in the Kuwaiti market.
</li><li>Provide technical input during customer meetings, demonstrations, and workshops.
</li><li>Track market trends and customer feedback to support strategic planning.
</li></ul>Project Coordination &amp; Reporting
<ul><li>Assist in planning and coordinating local projects, mobilizations, and service delivery activities.
</li><li>Prepare technical reports, performance summaries, and manage KPI dashboards for internal and external stakeholders.
</li><li>Support after-sales activities, including follow-up with customers on equipment performance and service quality.
</li></ul>Qualifications &amp; Experience
<ul><li>Bachelor&rsquo;s degree in an Engineering discipline (Mechanical, Petroleum, Chemical, Electrical, or related fields).
</li><li>Strong spoken and written English communication skills; Arabic proficiency is an advantage.
</li><li>Good understanding of drilling operations and fundamentals of solids control, waste management, or MPD (preferred but not required; training will be provided).
</li><li>Proficiency in Microsoft Office and software tools; ability to interpret technical data for analysis.
</li><li>Strong analytical, problem-solving, and organizational skills.
</li><li>Ability to work collaboratively in a multicultural team environment.
</li><li>Self-driven, eager to learn, and willing to engage with both technical and commercial aspects of the business.
</li></ul>Additional Requirements
<ul><li>This position is open to Kuwaiti nationals only, in alignment with local workforce development initiatives.
</li><li>Must be willing to travel locally and internationally for training and operational support when needed.
</li><li>Valid Kuwait driving license (preferred).
</li></ul>What We Offer
<ul><li>Opportunity to build a strong career in a global oilfield services leader.
</li><li>Technical and commercial training across multiple service lines.
</li><li>Exposure to advanced technologies in drilling waste management, MPD, and solids control.
</li><li>Supportive team environment and clear professional growth pathways.</li></ul></div>

Technical Support Engineer (Open for Kuwaiti Nationals)

V2X Inc

<div>
 
 Overview
 
 
 
 
 Working across the globe, V2X builds smart solutions designed to integrate physical and digital infrastructure from base to battlefield. We bring 120 years of successful mission support to improve security, streamline logistics, and enhance readiness. Aligned around a shared purpose, our $3.9B company and 16,000 people work alongside our clients, here and abroad, to tackle their most complex challenges with integrity, respect, responsibility, and professionalism.
 
 
 
 Primarily performs field and sustainment level maintenance and technical support for large frame or facility grade Uninterrupted Power Supplies, various miscellaneous Battery Backup Systems, Rectifiers, Batteries, Primary Logic Controllers and instrumentation, as well as Automatic/Manual Transfer Switches in the South West Asia area of operation. Program: OMDAC-SWACA
 
 
 
 This position offers company-paid housing and transportation, a completion bonus and tuition reimbursement program!
 
 
 
 You must satisfy all host country requirements to legally work in the host country in order to be qualified for this position.
 
 
 
 Responsibilities
 
 
 
 <ul>
 <li>
 Performs the full range of operation and maintenance; to include but not limited to; scheduled and unscheduled; installations, decommissioning, inspections, analysis, troubleshooting, and repairs.
 </li>
 <li>
 Perform monthly PMCSs of all batteries and UPS systems, to include bringing UPS systems on line (load) and taking precise measurements validating operational readiness.
 </li>
 <li>
 Care and accountability of tools, test equipment, and materials involved in performance of work.
 </li>
 <li>
 Read blue prints, produce red line and basic single line diagrams as well as rough shop drawings.
 </li>
 <li>
 Research and produce parts requests and coordinate with procurement for the delivery of Materials and Parts.
 </li>
 <li>
 Coordinate with Procurement for any quality issues on parts so that it can be rectified.
 </li>
 <li>
 Arrange the proper return and replacement of the defective item under warranty, repair, wrongly ordered or delivered item/s.
 </li>
 <li>
 Monitors repair parts usage to determine if current stock levels are adequate for maintaining repair schedule and submits monthly requirement for procurement action.
 </li>
 <li>
 Maintain weekly status report of assigned assets or facilities.
 </li>
 <li>
 Coordinate with Sites for transportation/logistical support of parts and scheduling of PMCS services and unscheduled service repairs.
 </li>
 <li>
 Prepares appropriate maintenance forms, logs and records for accountability to include trip reports.
 </li>
 <li>
 Coordinate with supervisor in advance for interruptions in service, and customer notification, this may require coordination with military.
 </li>
 <li>
 Provides equipment-operating assistance to users and technical assistance upon request.
 </li>
 <li>
 Maintains accountability and serviceability of assigned assets and equipment to include calibration.
 </li>
 <li>
 Strict adherence to performance work statement requirements and associated references.
 </li>
 <li>
 Duties may vary dependent on mission.
 </li>
 <li>
 Performs other duties and assignments as required.
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 <ul>
 <li>
 Qualifications
 </li>
 <li>
 Security Clearance:
 </li>
 <ul>
 <li>
 Requires an active Secret Clearance
 </li>
 </ul>
 <li>
 Education / Certifications: One-year related experience may be substituted for one year of education if degree is required.
 </li>
 <ul>
 <li>
 High school diploma or equivalent is required.
 </li>
 <li>
 OSHA 10 Hour General Industry certification.
 </li>
 </ul>
 <li>
 Cardiopulmonary Resuscitation (CPR) ) (Training provided by the contract)
 </li>
 <ul>
 <li>
 Preferred Equipment Certification/Licensing:
 </li>
 <ul>
 <li>
 Eaton 93xx
 </li>
 <li>
 Powertechnique UPS
 </li>
 <li>
 Chloride Power UPS
 </li>
 <li>
 Mitsubishi UPS, MGE UPS
 </li>
 <li>
 APC (Large frame) UPS
 </li>
 <li>
 Borri
 </li>
 <li>
 Liebert UPS
 </li>
 <li>
 Emerson Rectifiers
 </li>
 <li>
 ASCO ATS logic
 </li>
 <li>
 Cummins ATS logic.
 </li>
 </ul>
 </ul>
 <li>
 Experience: One year of related academic study above the high school level may be substituted for one year of experience up to a maximum of a 4-year bachelor's degree for three years general experience.
 </li>
 <ul>
 <li>
 Five (5) years minimal hands-on experience in the operation, maintenance, and repair of large frame Uninterrupted Power Supplies (UPS), Battery Backup Systems, and Primary Logic Controllers (PLC&rsquo;s) supporting communications/data facilities.
 </li>
 <li>
 NOTE: Certain location may require in addition to UPS experience a Journeymen Electrical License and minimum of 5 years in the trade.
 </li>
 <li>
 Experience with a customer service-oriented company.
 </li>
 </ul>
 </ul>
 
 At V2X, we are deeply committed to both equal employment opportunity, including protection for Veterans and individuals with disabilities, and fostering an inclusive and diverse workplace. We ensure all individuals are treated with fairness, respect, and dignity, recognizing the strength that comes from a workforce rich in diverse experiences, perspectives, and skills. This commitment, aligned with our core Vision and Values of Integrity, Respect, and Responsibility, allows us to leverage differences, encourage innovation, and expand our success in the global marketplace, ultimately enabling us to best serve our clients.
 
</div>

Uninterrupted Power Supply Technician

<div>Overview:
<div>
***This position is physically located in Kuwait in support of LOGCAP***</div><div></div><div> 
Under the general supervision of the SASMO Tactical Network Supervisor; this position provides customer technical support to included conducting training and performs maintenance duties in support of all LIS systems . This support covers all aspects of system operation, to include the diagnosing and troubleshooting of current LIS software, hardware, and communication interfaces.</div>
Responsibilities:
<div>
This position description is subject to change at any time as needed to meet the requirements of the program or company.</div> 
<div></div><ul><li>
Provides responsive technical and functional field level maintenance support to its customers.</li><li>
Provides telephonic assistance to resolve a problem, but if necessary, provide direct assistance at the supported customer&rsquo;s location.</li><li>
Maintains secure encrypted wireless intranet network and oversight of operations to ensure compliance with PSW and DA Regulations as required.</li><li>
Administrate, install and repair current LIS software and others as required.</li><li>
Install SCP/ICP, collect, store and organizes LIS backups as per Continues of Operations Plan (COOP).</li><li>
Coordinate with Tobyhanna FRA for replacement or repair of LIS Hardware.</li><li>
Provide 24/7 on call customer service support to LIS clients.</li><li>
Liaison between Theater SASMO and SEC Lee. Coordinate with LIS customer to install new software loads to ensure there will be little disruption to daily activity.</li><li>
Should be proficient in GCSS-Army business tasks and seek assistance through the GCSS-Army Production</li><li>
Support Center using help desk ticket procedures.</li><li>
Instruct Military and Civilian personnel in GCSS Army both in a class room setting and on-site assistance</li><li>
Performs all other duties as assigned.</li></ul>
Qualifications:
<ul><li>Minimum Qualifications: Education/Certifications: One year related experience may be substituted for one year of education, if degree is required.<ul><li>
Must be CAC eligible and/or able to obtain a Common Access Card (CAC)</li><li>
Must be a U.S. Citizen</li><li>
A valid driver&rsquo;s license and the ability to obtain a U. S. Government Motor Vehicle Operator&rsquo;s License and host nation Driver&rsquo;s License, is required.</li><li>
Bachelor&rsquo;s degree in computer science or related field preferred. Work experience may be substituted for educational requirements. One (1) year of college is equivalent to one (1) year of experience, etc. Combination of work experience and education will be considered.</li></ul></li><li>
Must be certified one of the following within six months of hire date:<ul><li>
A+: Computing Technology Industry Association (CompTIA)</li><li>
Network+: CompTIA</li></ul></li><li>
Experience:<ul><li>
Two years&rsquo; experience installing, operating, and performing maintenance on multi-functional/multi-user information processing systems and peripheral equipment and auxiliary devices.</li><li>
Minimum of two years&rsquo; experience with DOD, MILNET, or equal system experience.</li><li>
Preferably Two years&rsquo; experience in working with and experience training GCSS-Army.</li><li>
2 years experience with Microsoft Windows operation systems, data communications, network management and/or Cisco equipment and the latest office site software.</li><li>
Must have at least two years of direct management of data communications and network management, as required to operate and maintain the WAN/LAN.</li></ul></li><li>
Skills:<ul><li>
Requires advanced knowledge of GCSS-Army, UNIX, LIS and RFID</li><li>
Must have the ability to isolate AND fix problems in functional/non-functioning equipment systems or software</li><li>
Must be able to identify and act on unique or recurring customer issues</li><li>
Must possess the ability to analyze and solve technical issues by utilizing problem solving ability and strong trouble shooting techniques</li><li>
Must have high-level organizational and planning skills.</li><li>
Must have high level of proficiency in the use of MS Office, including work, Excel, Outlook and other related applications.</li><li>
Must have excellent communications skills, both written and oral.</li><li>
Preferred to have CASCOM level GCSS-Army certification for instructing GCSS -Army Training.</li></ul></li><li>
Working Conditions:<ul><li>
Must be capable of working in an extreme weather conditions with temperatures exceeding 120 degrees Fahrenheit.</li><li>
Indoor and/or outdoor environment with very adverse and harsh conditions (i.e., hot, dry, dusty, desert environment with average temperatures of 30 degrees in the winter and 130 degrees in the summer months).</li><li>
Includes some industrial production environment conditions as well.</li></ul></li><li>
Physical Requirements:<ul><li>
Light work. Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently, and/or up to 10 pounds of force constantly to move objects.</li><li>
Work may require heavy lifting, stooping, climbing, prolonged standing, prolonged sitting, and working with or in areas where a potential could exist for exposure to physical, chemical, or biological agents.</li><li>
Employee use of personal protective equipment (PPE) is required for some situations. PPE includes, but is not limited to, head, foot, torso, respiratory, vision, and hearing protective devices.</li><li>
Must comply with all Fire and Safety Regulations and post policies.</li></ul></li></ul><h4 class="jobSectionHeader">
At V2X, we are deeply committed to both equal employment opportunity, including protection for Veterans and individuals with disabilities, and fostering an inclusive and diverse workplace. We ensure all individuals are treated with fairness, respect, and dignity, recognizing the strength that comes from a workforce rich in diverse experiences, perspectives, and skills. This commitment, aligned with our core Vision and Values of Integrity, Respect, and Responsibility, allows us to leverage differences, encourage innovation, and expand our success in the global marketplace, ultimately enabling us to best serve our clients.</h4></div>

SASMO Helpdesk Analyst/Instructor

Akima

<div>
 Five Rivers Services is looking for an ADPE Technician to work in Kuwait. Our ADPE Technician provides professional laptop and desktop support as well as customer service to military and civilian customers. Work involves troubleshooting hardware problems and repairing or referring to another repair facility as appropriate. Installs, troubleshoots, configures and repairs software issues for Windows operating systems (OS) and Microsoft Office 2007. Troubleshoots and resolves network connectivity issues at the desktop level. Joins personal computers (PCs) to local domains as required. Configures local PC connections to network printers. Performs custom transmission control protocol internet protocol (TCP/IP) configurations of desktops as required. Troubleshoots Microsoft Exchange Server connectivity issues. Installs and troubleshoots other software and peripheral devices as required by the customer. Performs other Service Desk functions as required.
 
 
 To join our team of outstanding professionals, apply today!
 
 
 
 Responsibilities
 
 
 
 <ul>
 <li>
 Installs, configures, and maintains DOD-approved communications software on government computers and configures the network to allow proper user access.
 </li>
 <li>
 Installs and configures network printers.
 </li>
 <li>
 Responsible for both classified and unclassified computer system stability through the use of DoD-approved, Government-furnished operating systems and software.
 </li>
 <li>
 Joins client computers to Microsoft Active Directory domains.
 </li>
 <li>
 Configures Microsoft Outlook and manages personal folders in all versions of Outlook.
 </li>
 <li>
 Installs, configures, and maintains security software on military computer systems.
 </li>
 <li>
 Repairs and maintains desktop and laptop hardware.
 </li>
 <li>
 Performs other duties as assigned.
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 <ul>
 <li>
 Must be a US citizen with an active Secret, or higher level, security clearance.
 </li>
 <li>
 High school diploma or GED with at least two (2) years of experience relating to automation equipment repair.
 </li>
 <li>
 Prerequisite requirements for State-side applicants: valid U.S. passport, valid International Driver&rsquo;s Permit (IDP), valid U.S. driver&rsquo;s license, and the ability to successfully pass a police clearance check and medical qualifications.
 </li>
 <li>
 Prerequisites for in-country applicants:
 </li>
 <ul>
 <li>
 valid U.S. passport.
 </li>
 <li>
 valid International Driver&rsquo;s Permit (IDP) or Kuwait-issued driver's license.
 </li>
 <li>
 valid U.S. driver&rsquo;s license.
 </li>
 <li>
 medical qualifications, self-identify current visa sponsor &amp; employer.
 </li>
 <li>
 a copy of your Civil ID and/or work visa.
 </li>
 </ul>
 <li>
 You must be able to meet all health requirements.
 </li>
 <li>
 Must be able to pass a details medical and dental exam.
 </li>
 <li>
 Must be able to complete CONUS Replacement Center (CRC) Training for deployment overseas.
 </li>
 <li>
 Must have a working knowledge of Microsoft Office software.
 </li>
 <li>
 Demonstrated strong customer service skills are mandatory.
 </li>
 <li>
 Requires candidates to adhere to DoD 8570.01-M: all candidates are required to maintain at least one (1) baseline certification and one (1) computing environment (CE) certification. The authorized certifications for this job title are listed as follows:
 </li>
 <ul>
 <li>
 IAT Level I Baseline:
 </li>
 <li>
 Cisco: CCNA: Certified Network Associate - Security
 </li>
 <li>
 Cisco: CCNP: Certified Network Professional - Security
 </li>
 <li>
 CompTIA: A+ ce
 </li>
 <li>
 CompTIA: CASP+ ce: Advanced Security Practitioner (ended 17 Dec 2024)
 </li>
 <li>
 CompTIA: CySA+ ce: Cybersecurity Analyst
 </li>
 <li>
 CompTIA: Network+ ce
 </li>
 <li>
 CompTIA: Security+ ce
 </li>
 <li>
 CompTIA: SecurityX ce
 </li>
 <li>
 GIAC: GCED: Certified Enterprise Defender
 </li>
 <li>
 GIAC: GCIH: Certified Incident Handler: Certified Incident Handler
 </li>
 <li>
 GIAC: GICSP: Industrial Cyber Security Professional
 </li>
 <li>
 GIAC: GSEC: Security Essentials
 </li>
 <li>
 ISACA: CISA: Certified Information Systems Auditor
 </li>
 <li>
 ISC2: CISSP (or Associate): Certified Information Systems Security Professional
 </li>
 <li>
 ISC2: SSCP: Systems Security Certified Practitioner
 </li>
 <li>
 Computing Environment Certificates
 </li>
 <li>
 CompTIA: Server+
 </li>
 <li>
 Microsoft: 365 Certified: Modern Desktop Administrator Associate
 </li>
 <li>
 Microsoft: MCSA: Windows 10
 </li>
 <li>
 Microsoft: MCSA: Windows Server 2012
 </li>
 <li>
 Microsoft: MCSA: Windows Server 2016
 </li>
 <li>
 Microsoft: MCSE: Cloud Platform and Infrastructure
 </li>
 <li>
 Microsoft: MCSE: Enterprise Devices and Apps
 </li>
 <li>
 Microsoft: MCSE: Private Cloud 2012
 </li>
 <li>
 Microsoft: MCSE: Server Infrastructure 2012
 </li>
 <li>
 Microsoft: MCT: Certified IT Professional
 </li>
 <li>
 Microsoft: MCT: Certified Systems Administrator
 </li>
 <li>
 Microsoft: 365 Certified: Endpoint Administrator Associate
 </li>
 <li>
 Microsoft: 365 Certified: Enterprise Administrator Expert
 </li>
 <li>
 Microsoft: 365 Certified: Messaging Administrator Associate
 </li>
 <li>
 Microsoft: 365 Certified: Modern Desktop Administrator Associate
 </li>
 <li>
 Microsoft: 365 Certified: Security Administrator Associate
 </li>
 <li>
 Microsoft: Certified: Azure Administrator Associate
 </li>
 <li>
 Microsoft: Certified: Azure Database Administrator Associate
 </li>
 <li>
 Microsoft: Certified: Azure Security Engineer Associate
 </li>
 <li>
 Microsoft: Certified: Azure Solutions Architect Expert
 </li>
 <li>
 Microsoft: Certified: Identity and Access Administrator Associate
 </li>
 <li>
 Microsoft: Certified: Information Protection Administrator Associate
 </li>
 <li>
 Microsoft: Certified: Security Operations Analyst Associate
 </li>
 <li>
 Microsoft: MCSA: SQL 2016 Database Admin
 </li>
 <li>
 Microsoft: MCSA: SQL 2016 Database BI Development
 </li>
 <li>
 Microsoft: MCSA: SQL 2016 Database Dev
 </li>
 <li>
 Microsoft: MCSE: Core Infrastructure
 </li>
 <li>
 Microsoft: MCSE: Database Management and Analytics
 </li>
 <li>
 Microsoft: MCSE: Productivity Solutions Expert
 </li>
 <li>
 Microsoft: MD-100: Windows Client
 </li>
 <li>
 Microsoft: MTA: Microsoft Technology Associate
 </li>
 <li>
 Microsoft: MTA: Windows Server Administration Fundamentals
 
 </li>
 </ul>
 </ul>
 
 Job ID
 
 
 
 2025-20443
 
 
 
 Work Type
 
 
 
 On-Site
 
 
 
 Company Description
 
 
 
 
 Work Where it Matters
 
 
 
 Five Rivers Services (FRS), an Akima company, is not just another federal IT contractor. As an Alaska Native Corporation (ANC), our mission and purpose extend beyond our exciting federal projects as we support our shareholder communities in Alaska.
 
 
 At FRS, the work you do every day makes a difference in the lives of our 15,000 I&ntilde;upiat shareholders, a group of Alaska natives from one of the most remote and harshest environments in the United States.
 
 
 
 For our shareholders
 
 , FRS provides support and employment opportunities and contributes to the survival of a culture that has thrived above the Arctic Circle for more than 10,000 years.
 
 
 
 For our government customers
 
 , FRS provides full-spectrum capabilities including enterprise IT support services, satellite and communications IT operations and maintenance support, classified and unclassified base operations and administrative services, and more.
 
 
 
 As an FRS employee
 
 , you will be surrounded by a challenging, yet supportive work environment that is committed to innovation and diversity, two of our most important values. You will also have access to our comprehensive benefits and competitive pay in addition to growth opportunities and excellent retirement options.
 
 
 Employment is conditional on a post-offer medical examination and CENTCOM determining that they are medically fit for duty for deployment (medical, dental, and psychological evaluation.
 
 
 
 
 Job ID:20443-en-us
</div>

ADPE Technician (Desktop Support) - Camp Arifjan, Kuwait (Active Secret Clearance Required)

Johnson & Johnson

<div>At Johnson &amp; Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity. Learn more at https://www.jnj.com
Job Function:
MedTech Sales
Job Sub Function:
Clinical Sales &ndash; Surgeons (Commission)
Job Category:
Business Enablement/Support
All Job Posting Locations:
Kuwait City, Kuwait
Job Description:
Role Title: Clinical Specialist - Wound Closure
Role Type: Full-Time
Location: Kuwait
The Clinical Specialist &ndash; Wound Closure will provide expert clinical and technical support for Johnson &amp; Johnson&rsquo;s advanced wound closure portfolio across hospitals and surgical centers in Kuwait. This role is responsible for ensuring the correct and safe use of our sutures, and tissue closure devices in the operating room (OR), offering clinical education, and supporting healthcare professionals in achieving optimal patient outcomes.
The Clinical Specialist will act as a trusted partner to surgeons, nurses, and operating room teams while collaborating closely with the commercial team to strengthen product adoption and reinforce Johnson &amp; Johnson&rsquo;s leadership in surgical care.
Follows administrative processes to ensure accuracy, timeliness, and quality of deliverables. Excellent understanding of customer, business intelligence, and industry trends. Maintains high standards of professionalism, efficiency, personal communication, discretion, and independent judgment. Leverages strategic partnerships for customer acquisition and reviews customer demands and feedback. Responds to customer needs and complaints regarding products and services, and escalates unusual cases to manager. Helps track information resulting from clinical, procedural, and technical discussions for reference. 
Demonstrates Johnson &amp; Johnson&rsquo;s Leadership Imperatives and Credo.
Key Responsibilities:
Operating Room Support:<ul><li>
Attend surgeries and provide on-site guidance to surgeons and OR staff on the proper use of Johnson &amp; Johnson wound closure products.</li><li>
Ensure the safe and effective application of the latest technologies in sutures, stapling, and tissue closure.</li><li>
Troubleshoot product-related issues and ensure adherence to best surgical practices.</li></ul>
Clinical Education &amp; Training:<ul><li>
Conduct workshops, in-service trainings, and clinical education sessions for surgical and nursing teams.</li><li>
Support hospital staff competency development for new and existing wound closure technologies.</li><li>
Participate in professional conferences, product launches, and training programs.</li></ul>
Collaboration with Commercial Team:<ul><li>
Work closely with the sales and marketing teams to identify customer needs and provide clinical support during evaluations and conversions.</li><li>
Assist in the introduction of new technologies and support post-launch clinical follow-up.</li></ul>
Customer Relationship Management:<ul><li>
Develop and maintain strong, long-term relationships with key surgeons, nurses, and hospital administrators.</li><li>
Serve as a clinical resource for healthcare professionals across Kuwait.</li></ul>
Compliance &amp; Ethics:<ul><li>
Uphold Johnson &amp; Johnson&rsquo;s Credo values and comply with all internal policies, local regulations, and Ministry of</li><li>
Maintain high standards of professionalism and ethical conduct in all interactions.</li></ul>
Minimum Requirements<ul><li>
Minimum Bachelor&rsquo;s degree in Health Care, Medical Technology, or a related field.</li><li>
Strong knowledge of surgical procedures, wound management, and sterile technique.</li><li>
Excellent communication and presentation skills, both in English and Arabic.</li><li>
Experience in surgical practice, clinical education, or medical device support&mdash; preferably in wound closure is highly desirable.</li><li>
Experience in operating room settings or medical device companies is highly desirable.</li><li>
Ability to engage confidently with surgeons and OR staff in high-pressure environments.</li><li>
Strong teamwork, problem-solving, and organizational skills.</li></ul>
Required Skills:
Preferred Skills:</div>

Clinical Specialist - Wound Closure

Confidential

<div>
 
 We are seeking an
 
 AI Enablement &amp; Support Specialist
 
 to drive the successful adoption, usage, and optimization of AI-powered tools across the organization. This role focuses on enablement, user support, and operational excellence&mdash;ensuring that AI solutions are effectively embedded into day-to-day workflows and deliver real business value.
 
 
 
 
 
 
 Key Responsibilities
 
 
 <ul>
 <li>
 Support the rollout, adoption, and day-to-day operation of AI-driven tools and platforms across multiple business functions.
 </li>
 <li>
 Act as the primary point of contact for AI-related user support, troubleshooting, and guidance.
 </li>
 <li>
 Design and deliver structured
 
 AI enablement and training programs
 
 for non-technical users.
 </li>
 <li>
 Develop and maintain
 
 standard operating procedures (SOPs), user guides, and best-practice documentation
 
 .
 </li>
 <li>
 Troubleshoot
 
 prompt engineering issues
 
 , workflow gaps, and user adoption challenges.
 </li>
 <li>
 Monitor tool usage, adoption metrics, and user feedback to identify improvement opportunities.
 </li>
 <li>
 Collaborate closely with AI Engineers, Product Managers, and IT teams to translate user needs into enhancements.
 </li>
 <li>
 Support change management initiatives related to AI adoption and digital transformation.
 </li>
 </ul>
 
 
 Education
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in
 
 Computer Science, Data Science
 
 , or a related technical field.
 </li>
 </ul>
 
 
 Experience
 
 
 <ul>
 <li>
 
 3&ndash;5 years of experience
 
 in
 
 AI enablement, digital tools support, product operations, or technology training
 
 .
 </li>
 <li>
 Experience supporting organization-wide tool adoption and digital transformation initiatives.
 </li>
 <li>
 
 Change management experience
 
 is considered a strong advantage.
 </li>
 </ul>
 
 
 
 
 
 Skills &amp; Knowledge
 
 
 
 
 AI &amp; Digital Tools
 
 
 <ul>
 <li>
 Expert knowledge of
 
 Microsoft 365
 
 ,
 
 Microsoft Copilot
 
 , and enterprise productivity platforms.
 </li>
 <li>
 Hands-on experience with
 
 generative AI platforms
 
 and AI-enabled business tools.
 </li>
 <li>
 Familiarity with
 
 ticketing and support systems
 
 for issue tracking and resolution.
 </li>
 </ul>
 
 
 Training &amp; Enablement
 
 
 <ul>
 <li>
 Proven ability to train
 
 non-technical users
 
 and drive AI literacy across diverse teams.
 </li>
 <li>
 Experience designing and delivering
 
 structured enablement programs
 
 , including SOPs, playbooks, and user guides.
 </li>
 </ul>
 
 
 Support &amp; Troubleshooting
 
 
 <ul>
 <li>
 Strong hands-on capability to troubleshoot
 
 prompt engineering challenges
 
 , user errors, and workflow inefficiencies.
 </li>
 <li>
 Ability to identify root causes of adoption barriers and recommend practical solutions.
 </li>
 </ul>
 
 
 Soft Skills &amp; Stakeholder Management
 
 
 <ul>
 <li>
 Excellent stakeholder management and communication skills across technical and non-technical audiences.
 </li>
 <li>
 Highly service-oriented mindset with a strong focus on user experience and continuous improvement.
 </li>
 </ul>
 
 
 Languages
 
 
 <ul>
 <li>
 Strong proficiency in
 
 English
 
 is mandatory;
 
 Arabic
 
 language skills are an advantage.
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 Personal Attributes
 
 
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 Patient, structured, and solution-oriented approach to problem-solving.
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 Comfortable working in fast-paced, change-driven environments.
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 Strong sense of ownership and accountability for user success and tool adoption.
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 <li>
 Collaborative team player with a proactive, enablement-first mindset.
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 </ul>
 
 
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AI Enablement & Support Specialist

INFRA ASSURE

Role OverviewThe Resident Engineer will be the onsite technical authority for managing, securing, and optimizing Dell Thin Client fleets&mdash;specifically ThinOS environments&mdash;across banking branches and operations. This specialist will ensure full hardware and peripheral compatibility, stringent security posture meeting banking standards (including multi-factor authentication), and deliver hands-on technical support and guidance to IT teams and end users.Key Responsibilities<ul><li>Oversee large-scale deployment, integration, and lifecycle management of Dell Thin Clients operating ThinOS within banking environments.</li><li>Lead comprehensive testing, integration, and troubleshooting for all relevant peripherals (e.g., card readers, scanners, printers, biometrics) ensuring full compatibility for branch operations.</li><li>Configure, update, and centrally manage ThinOS devices and peripherals through Wyse Management Suite (WMS), including firmware and driver management.</li><li>Apply and enforce all required bank security measures, such as multi-factor authentication (MFA) using smartcards, biometrics, FIDO2 keys, and SAML/RADIUS-based authentication solutions.</li><li>Work closely with bank security and compliance teams to ensure that ThinOS devices adhere to regulatory requirements, including enabling FIPS 140-2 mode and monitoring device audit status.</li><li>Develop, document, and maintain security policies for endpoint protection; proactively deploy patches and software updates.</li><li>Train and support IT staff in ThinOS management, incident response, and peripheral lifecycle best practices.</li><li>Act as the point-of-contact between Dell, the bank&rsquo;s technical teams, and third-party vendors for specialized peripherals or security workflows.</li></ul>Required Qualifications<ul><li>Extensive, hands-on experience managing Dell Thin Clients (preferably with ThinOS) in a secure environment.</li><li>Proven expertise in the configuration and troubleshooting of banking peripherals: biometric devices, card readers, scanners, and compatible printers.</li><li>Strong working knowledge of Wyse Management Suite and Admin Policy Tool for device and security management.</li><li>Understanding of endpoint device compliance, software/firmware updates, and asset lifecycle management.</li><li>Solid background in information security, including deployment and management of multi-factor authentication (MFA) and cryptographic controls in banking or other regulated industries.</li><li>Experience applying and enforcing security frameworks and regulatory requirements (e.g., FIPS, SAML MFA, RADIUS-based authentication).</li><li>Excellent analytical, problem-solving, and communication skills&mdash;capable of working with both technical and non-technical stakeholders.</li><li>Industry certifications in Dell, Microsoft, Citrix, or VDI solutions are desirable.</li></ul>Job Type: Temporary Contract length: 2 monthsPay: Up to KD1,494.000 per monthApplication Question(s):<ul><li>Do you have hands on experience with Dell ThinOS?</li><li>We mist fill this position immediately. Are you an immediate joiner?</li></ul>Experience:<ul><li>WMS: 4 years (Required)</li><li>Cryptographic controls in banking: 4 years (Required)</li></ul>

Resident Engineer

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