customer service specialist Jobs in Muscat Oman

customer service specialist

it desktop support

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service sales specialist

technical sepport engineer Jobs in Muscat Oman

technical sepport engineer

technical support service engineer Jobs in Muscat Oman

technical support service engineer

technical support specialist

Digital Mall المول الرقمي

<div>
 Job brief
 
 
 We're looking for a customer-centric Technical Support Specialist to join our growing team! In this role, you'll be the friendly voice and problem-solving hero for our amazing customers. You'll troubleshoot technical issues, answer questions, and ensure everyone has a smooth and positive experience using our online marketplace and ecommerce platform.
 
 
 
 Responsibilities
 
 
 
 <ul>
 <li>
 Be the first line of defense for our customers, providing exceptional technical support via phone, email, and chat.
 </li>
 <li>
 Actively listen to customer concerns, diagnose technical problems efficiently, and deliver clear and concise solutions.
 </li>
 <li>
 Research and troubleshoot a wide range of technical issues related to our online marketplace and ecommerce platform.
 </li>
 <li>
 Document customer interactions and resolutions to ensure consistent and high-quality support.
 </li>
 <li>
 Stay up-to-date on our platform's features and functionalities to provide accurate and relevant information.
 </li>
 <li>
 Proactively identify and escalate complex issues to the appropriate technical team.
 </li>
 <li>
 Maintain a positive and professional demeanor, building trust and rapport with each customer.
 
 
 
 </li>
 </ul>
 
 Requirements
 
 
 
 <ul>
 <li>
 Minimum of 1 years of experience in technical support or customer service.
 </li>
 <li>
 Strong understanding of computers, software, and troubleshooting principles.
 </li>
 <li>
 Excellent communication and interpersonal skills, with the ability to clearly explain technical concepts to non-technical users.
 </li>
 <li>
 Active listening skills and a genuine desire to help customers.
 </li>
 <li>
 Ability to work independently and manage multiple tasks efficiently.
 </li>
 <li>
 Proficient in using computers and comfortable navigating various software applications.
 </li>
 <li>
 Ability to fluently speak, write, and read in both English and Arabic
 </li>
 <li>
 A positive and solutions-oriented attitude.
 
 
 
 </li>
 </ul>
 
 Benefits
 
 
 
 <ul>
 <li>
 Competitive salary
 </li>
 <li>
 All of the hardware and software will be provided for you
 </li>
 <li>
 Sponsorship VISA will be provided for expats
 </li>
 <li>
 Relocation cost from origin country to Oman will be covered
 </li>
 <li>
 Work-Life balance
 </li>
 <li>
 Fun and fair work culture
 
 </li>
 </ul>
</div>

Customer Service Specialist

CDHorizon United Arab Emirates

<div>
 
 
 Key Responsibilities:
 
 
 <ul>
 <li>
 Mandatory Experience with ForkLift, Excavator, Aerial Work Platforms and other heavy earth moving equipment.
 </li>
 <li>
 Troubleshooting, Maintenance &amp; Repair, and Technical Support skills.
 </li>
 <li>
 Field Service and Communication skills.
 </li>
 <li>
 Strong problem-solving abilities and attention to detail.
 </li>
 <li>
 Excellent interpersonal and communication skills.
 </li>
 <li>
 Ability to work efficiently in a team environment.
 </li>
 <li>
 Install, maintain, troubleshoot, and repair [equipment/machinery].
 </li>
 <li>
 Provide technical support to customers and internal teams.
 </li>
 <li>
 Perform preventive maintenance and routine inspections.
 </li>
 <li>
 Document service activities and maintain accurate records.
 </li>
 <li>
 Ensure compliance with safety standards and company policies.
 </li>
 </ul>
 
 
 
 
 
 Qualifications:
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree or diploma in Engineering (Mechanical, Electrical, or related field).
 </li>
 <li>
 Proven experience in a technical role.
 </li>
 <li>
 Strong problem-solving skills and technical expertise.
 </li>
 <li>
 Willingness to travel and provide on-site support.
 </li>
 <li>
 Valid driver&rsquo;s license.
 </li>
 </ul>
 
 
</div>

Service Engineer

Müller's Solutions

<div>
 M&uuml;ller's Solutions is seeking a dedicated Helix Support / Technical Support Analyst to join our remote team. In this role, you will provide exceptional technical support for Helix environments, assisting clients in troubleshooting and resolving issues related to version control, software deployments, and integration processes. You will collaborate with both customers and internal teams to ensure that Helix is used efficiently and effectively, while also contributing to ongoing improvements in our support processes.
 
 
 
 Key Responsibilities:
 
 
 
 <ul>
 <li>
 Provide first-level technical support for Helix users, addressing inquiries and resolving issues in a timely manner
 </li>
 <li>
 Troubleshoot and diagnose problems related to Helix Core, including configuration, integration, and performance issues
 </li>
 <li>
 Assist in the onboarding and training of clients on Helix functionalities and best practices
 </li>
 <li>
 Document technical issues and solutions in detail to create a knowledge base for internal and customer use
 </li>
 <li>
 Collaborate with development and DevOps teams to understand client needs and implement effective solutions
 </li>
 <li>
 Stay current on Helix product updates and enhancements, effectively communicating changes to clients
 </li>
 <li>
 Participate in continuous improvement initiatives to refine support processes and tools
 
 
 </li>
 </ul>
 
 Requirements
 
 
 
 
 Requirements:
 
 
 
 <ul>
 <li>
 Bachelor's degree in Computer Science, Information Technology, or a related field
 </li>
 <li>
 2-4 years of experience in technical support, preferably in a software or version control environment
 </li>
 <li>
 Strong knowledge of Helix Core and experience with version control systems
 </li>
 <li>
 Excellent problem-solving skills and the ability to articulate technical concepts to non-technical users
 </li>
 <li>
 Experience with scripting or automation tools to support troubleshooting efforts is a plus
 </li>
 <li>
 Strong communication skills and ability to work well in a remote team environment
 </li>
 <li>
 Customer-focused mindset with a commitment to providing exceptional support
 
 
 </li>
 </ul>
 
 Preferred Qualifications:
 
 
 
 <ul>
 <li>
 Experience with CI/CD processes and tools
 </li>
 <li>
 Familiarity with other version control systems (e.g., Git, SVN) and software development methodologies
 </li>
 <li>
 Previous experience in a remote support role or IT service management
 </li>
 <li>
 Relevant certifications in IT support or Helix administration are advantageous
 </li>
 <li>
 Ability to manage multiple tasks and prioritize effectively in a fast-paced environment
 
 
 </li>
 </ul>
 
 Benefits
 
 
 
 Why Join Us:
 
 
 Opportunity to work with a talented and passionate team.
 
 
 Competitive salary and benefits package.
 
 
 Exciting projects and innovative work environment.
</div>

BMC Helix Support / Technical Support Analyst-Remote

Muller's Solutions

<div>M&uuml;ller's Solutions is seeking a dedicated Helix Support / Technical Support Analyst to join our remote team. In this role, you will provide exceptional technical support for Helix environments, assisting clients in troubleshooting and resolving issues related to version control, software deployments, and integration processes. You will collaborate with both customers and internal teams to ensure that Helix is used efficiently and effectively, while also contributing to ongoing improvements in our support processes. 
Key Responsibilities:<ul>
<li>Provide first-level technical support for Helix users, addressing inquiries and resolving issues in a timely manner.</li>
<li>Troubleshoot and diagnose problems related to Helix Core, including configuration, integration, and performance issues.</li>
<li>Assist in the onboarding and training of clients on Helix functionalities and best practices.</li>
<li>Document technical issues and solutions in detail to create a knowledge base for internal and customer use.</li>
<li>Collaborate with development and DevOps teams to understand client needs and implement effective solutions.</li>
<li>Stay current on Helix product updates and enhancements, effectively communicating changes to clients.</li>
<li>Participate in continuous improvement initiatives to refine support processes and tools.</li>
</ul>Requirements
Requirements:<ul>
<li>Bachelor's degree in Computer Science, Information Technology, or a related field.</li>
<li>2-4 years of experience in technical support, preferably in a software or version control environment.</li>
<li>Strong knowledge of Helix Core and experience with version control systems.</li>
<li>Excellent problem-solving skills and the ability to articulate technical concepts to non-technical users.</li>
<li>Experience with scripting or automation tools to support troubleshooting efforts is a plus.</li>
<li>Strong communication skills and ability to work well in a remote team environment.</li>
<li>Customer-focused mindset with a commitment to providing exceptional support.</li>
</ul>Preferred Qualifications:<ul>
<li>Experience with CI/CD processes and tools.</li>
<li>Familiarity with other version control systems (e.g., Git, SVN) and software development methodologies.</li>
<li>Previous experience in a remote support role or IT service management.</li>
<li>Relevant certifications in IT support or Helix administration are advantageous.</li>
<li>Ability to manage multiple tasks and prioritize effectively in a fast-paced environment.</li>
</ul>Benefits
Why Join Us:
Opportunity to work with a talented and passionate team.
Competitive salary and benefits package.
Exciting projects and innovative work environment.</div>

Axiom Technologies

<div>Axiom Technologies is a Global IT Services partner supporting medium to large-scale enterprises. Please visit our website for more information about what we do at www.axiomtechnologies.com.
We are looking for a capable resource to coordinate ranging from simple activities to more complex plans. This role will provide onsite/ on-call assistance to end-users within the organization&rsquo;s desktop computing environment in a timely and accurate fashion to ensure optimal service delivery.
<h2 class="jobSectionHeader">Key Responsibilities:</h2>
<ul><li>Provide first- and second-level support for desktops, laptops, printers, and mobile devices.</li>
<li>Respond to service requests and incidents via ticketing system, phone, or in-person.</li>
<li>Install, upgrade, and maintain operating systems (Windows/macOS/Linux) and software applications.</li>
<li>Troubleshoot hardware, software, and peripheral issues (monitors, keyboards, docking stations, etc.).</li>
<li>Set up and configure new employee workstations, including user accounts and permissions.</li>
<li>Maintain asset inventory and ensure accurate documentation of IT equipment.</li>
<li>Assist with onboarding/offboarding of employees from a technical perspective.</li>
<li>Support remote users with VPN, remote desktop, and connectivity issues.</li>
<li>Collaborate with other IT teams on escalated issues or project-related tasks.</li>
<li>Follow security protocols and assist with antivirus, patching, and data protection policies.</li>
</ul><h2 class="jobSectionHeader">Qualifications Required:</h2>
Bachelor&rsquo;s degree in Computer Science, Information Technology, or related field (or equivalent experience). 
1+ year of experience in a desktop support, helpdesk, or IT technician role. 
Strong knowledge of Windows OS, Office 365, and basic networking concepts. 
Familiarity with ticketing systems like ServiceNow, Zendesk, or JIRA. 
Excellent communication and interpersonal skills. 
Strong troubleshooting and problem-solving abilities.
<h2 class="jobSectionHeader">Preferred:</h2>
Experience with macOS or Linux environments. 
IT certifications such as CompTIA A+, Network+, or Microsoft Certified: Modern Desktop Administrator. 
Experience with Active Directory, Group Policy, and remote management tools (e.g., SCCM, Intune, or JAMF). 
<h2 class="jobSectionHeader"> 
Working Conditions:</h2>
On-site support may be required. 
Occasional lifting of equipment (up to 25 lbs). 
Flexible schedule or after-hours support may be needed during maintenance windows or emergencies.
What next?
If you are looking for that next challenge in your career and wish to apply for this role, please forward your resume to careers.in@axiomtechnologies.com</div>

IT Desktop Support

TOZED KANGWEI MALAYSIA SDN. BHD.

Description:1. Collect and summarize customers' feedback on product and technology-related issues such as requirements, inquiries, complaints etc., and provide timely, correct and complete feedback on the issues to company, track the process of internal resolution and resolution results until the customer confirms the closure of the issue.2. Responsible for pre-sales access testing of new products,includes both hardware and software testing and requires timely and accurate feedback to the company on test results.3. Communicate with customers on products and technologies, and enhance customer satisfaction.4. Responsible for after-sales, including but not limited to on-site maintenance,product installation, etc.Job requirements&#65306;1. Majoring in network, communication engineering, electronic information engineering, with bachelor degree or above.2. Good communication and coordination skills, with good emergency response ability for unexpected events.3. Strong sense of responsibility, strong execution and professionalism.4. Energetic and able to handle high-intensity work.5. Ability to work independently, manage time effectively, and handle multiple tasks simultaneously.6. Fluent in English and Arabic.7. Familiarity with communication products (routers/AP/CPE/ONT, etc.) is preferred.8. Experience in working with operators would be a plus.Job Type: Full-timePay: RO450.000 - RO600.000 per month

Technical Sepport Engineer

United Business

The Chemical Injection Skid Specialist and/or Contractor and/or Contractor&rsquo;spersonnel shall perform investigative and consultation services on Company&rsquo;sexisting chemical injection skids but shall not be limited to chemical skid tanks,pumps, piping, injection system, level transmitter, gauges and valves etc. on call offbasis.&#9679; The Chemical Injection Skid Specialist and/or Contractor and/or Contractor&rsquo;spersonnel shall ensure each working day at site shall have a daily, weekly and/orpreliminary report and also supported with approved signed timesheet from PDO&rsquo;spersonnel and/or Company Representative at site. Only number of days at Site(coastal or interior) with approved timesheet by Company Representative arepayable. Contractor shall be responsible to mobilize/demobilize the Specialist fromhis home base to/from Company Site with all associated costs included in themobilization/demobilization fee as per Section C5.&#9679; Assisting team in the day-to-day business.&#9679; Assist in Chemical Blending Facility, preparation of additive solutions, chemicalmixing process, filling of finished products into drums/IBCs/ISO Bulk.&#9679; Take samples of raw material and finished product chemicals, for physical andchemical measurements subject to quality control procedure.&#9679; Field Visits with Chemical Engineer to Monitor, troubleshoot and optimisation ofall chemical application programs, providing daily updates on performance.&#9679; Provide on-site support with dosing, measuring, testing and chemical applicationassurance.&#9679; Organise regular production chemistry reviews and current productselection ensuring it meets the Company&rsquo;s needs&#9679; Manage and oversee all aspects of production chemistry supply ensuringoptimization and minimum stock levels are maintained.Skills&#9679; Fluent in Arabic and English (written and spoken)&#9679; Pro-Active approach and attitude.&#9679; Strong Work Ethics.&#9679; Professional, Hard Working and Objective oriented.Job Type: Full-timePay: RO650.000 - RO1,000.000 per month

TECHNICAL SUPPORT SERVICE ENGINEER

Explore 305+ Technical support specialist in Muscat Oman this November. Find roles across top companies and apply now to boost your career.

305 technical support specialist jobs IN Muscat Oman

Customer Service Specialist

Service Engineer

BMC Helix Support / Technical Support Analyst-Remote

BMC Helix Support / Technical Support Analyst-Remote

IT Desktop Support

Technical Sepport Engineer

TECHNICAL SUPPORT SERVICE ENGINEER