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it service management consultant (itsm)

technology consultant

Norconsult Telematics

<div>
 
 Job Posting Location: Muscat, Oman
 
 
 
 
 
 
 Position Objectives:
 
 
 <ul>
 <li>
 Identify and evaluate AI and emerging technology use cases across various business domains (IoT, Blockchain, and RPA)
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 Translate organizational goals into measurable AI opportunities with clear KPIs.
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 Prioritize use cases based on strategic value, feasibility, and ROI potential.
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 Conduct business analysis to uncover pain points and areas for digital optimization.
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 Support pilot design, R&amp;D validation, and adoption planning for selected AI initiatives.
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 Define impact frameworks to guide decision-making and resource allocation.
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 Facilitate alignment between stakeholders, technical teams, and leadership.
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 Ensure that use case recommendations support enterprise innovation and transformation goals.
 </li>
 </ul>
 
 
 
 
 
 Job Description &amp; Responsibilities:
 
 
 <ul>
 <li>
 Conduct detailed business analysis to identify AI, automation, and digital transformation opportunities.
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 Gather, validate, and document business requirements through interviews, workshops, and stakeholder assessments.
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 Translate business challenges into well-defined AI/ML use cases with clear KPIs and success criteria.
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 Evaluate feasibility, impact, and ROI for proposed AI, IoT, RPA, and Blockchain initiatives.
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 Map and document AS-IS / TO-BE processes to highlight optimization and automation opportunities.
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 Support the selection and prioritization of pilot use cases using structured evaluation frameworks.
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 Coordinate with architects, data scientists, and technical teams to refine solution scope and assumptions.
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 Prepare executive-level presentations, dashboards, and strategic reports for decision-making.
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 Track pilot progress and participate in post-implementation assessments to measure value delivery.
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 Ensure alignment between business needs, technology capabilities, and organizational strategy.
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 Facilitate stakeholder communication and manage expectations across departments.
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 Contribute to capacity-building efforts through training materials, documentation, and knowledge transfer.
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 Monitor industry trends to identify emerging technologies relevant to business improvement.
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 Support governance activities related to AI, innovation strategy, and digital transformation.
 </li>
 </ul>
 
 
 
 
 
 Qualification &amp; Experience:
 
 
 <ul>
 <li>
 Bachelor&rsquo;s or Master&rsquo;s degree in Business Administration, Information Systems, Engineering, or a related field.
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 7+ years of experience as a Business Analyst, Technology Consultant, or in a similar role.
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 Proven experience working on AI, digital transformation, innovation strategy, or emerging technology projects.
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 Strong exposure to both technical and non-technical aspects of AI implementation.
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 Experience in requirements gathering, process mapping (AS-IS/TO-BE), and stakeholder engagement.
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 Demonstrated ability to translate business problems into AI/ML use cases with measurable KPIs.
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 Hands-on experience preparing ROI, feasibility, and impact assessments for digital initiatives.
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 Familiarity with RPA, IoT, Blockchain, and other emerging technologies.
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 Experience collaborating with data teams, architects, and cross-functional stakeholders.
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 Ability to prepare executive-level reports, dashboards, and presentations.
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 Excellent command of English is mandatory, while knowledge of Arabic is considered an advantage.
 </li>
 </ul>
</div>

Expert - Business Analyst (Al/ML) (Consulting & Advisory)

<div>
 
 Posting Location: Muscat, Oman
 
 
 
 
 
 
 Position Objectives:
 
 
 <ul>
 <li>
 Assess the organization&rsquo;s readiness and maturity for adopting IoT technologies using structured frameworks and scorecards.
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 Identify high-impact IoT opportunities aligned with strategic, operational, and security objectives.
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 Conduct ROI analysis, capability mapping, and technology benchmarking to determine feasibility and value.
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 Evaluate existing systems to identify integration needs, interoperability gaps, and potential enhancements.
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 Ensure all IoT recommendations comply with security, data governance, and sustainability standards.
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 Support the development of enterprise-wide IoT adoption strategies and transformation roadmaps.
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 Provide clear, business-focused insights that guide decision-making for IoT implementations.
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 Collaborate with cross-functional teams to align IoT initiatives with AI, data, and digital transformation goals.
 </li>
 </ul>
 
 
 
 
 
 Job Description &amp; Responsibilities:
 
 
 <ul>
 <li>
 Conduct IoT maturity, readiness, and capability assessments using standardized scorecards and evaluation frameworks.
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 Analyze IoT use cases based on feasibility, performance, ROI, scalability, and alignment with business priorities.
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 Map existing device, edge, and cloud ecosystems to identify gaps and enhancement opportunities.
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 Evaluate IoT architectures including device-to-cloud connectivity, edge processing, and hybrid models.
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 Assess data ingestion, processing, integration, and governance practices for IoT-generated data streams.
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 Prepare detailed assessment reports, technology benchmarking studies, and impact analysis documentation.
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 Review IoT communication protocols such as MQTT, LoRaWAN, OPC-UA, Modbus, and cellular IoT standards.
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 Provide recommendations on IoT security, compliance, interoperability, and lifecycle management.
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 Support teams in designing or validating IoT solutions for smart infrastructure and public-sector initiatives.
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 Collaborate with AI/ML teams to identify opportunities for analytics or automation using IoT data.
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 Participate in stakeholder workshops, requirement-gathering sessions, and capability-building activities.
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 Ensure recommendations consider sustainability, cost-effectiveness, and long-term maintainability.
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 Track global IoT trends, standards, and frameworks to ensure alignment with industry best practices.
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 </ul>
 
 
 
 
 
 Qualification &amp; Experience:
 
 
 <ul>
 <li>
 Bachelor&rsquo;s or Master&rsquo;s degree in Computer Engineering, Electronics, Telecommunications, or a related technical field.
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 <li>
 6+ years of experience in IoT consulting, technology assessment, or enterprise IoT strategy roles.
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 Proven experience conducting IoT readiness, maturity, or capability assessments using structured scorecards or frameworks.
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 Hands-on exposure to IoT ecosystems, including sensors, edge devices, connectivity protocols, and cloud/edge integrations.
 </li>
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 Demonstrated capability in evaluating IoT use cases, analyzing ROI, performance metrics, and operational impact.
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 Familiarity with IoT data workflows, including data collection, integration, processing, and governance.
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 Working knowledge of IoT security practices, device management, and interoperability standards.
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 Experience preparing technology evaluation reports, benchmarking studies, and impact assessments.
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 Exposure to IoT platforms such as Azure IoT, AWS IoT, or private edge computing solutions is preferred.
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 Understanding of public-sector IoT applications, smart infrastructure, or large-scale digital transformation initiatives is an advantage.
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 Certifications: Microsoft Certified: Azure IoT Developer / Architect | AWS IoT Core Practitioner | IoT Security Certification
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 Excellent command of English is mandatory, while knowledge of Arabic is considered an advantage.
 </li>
 </ul>
</div>

Domain Specialist - IoT (Consulting & Advisory)

<div>
 
 
 Position Objectives:
 
 
 <ul>
 <li>
 Lead strategic consulting engagements, driving IT transformation initiatives across multiple sectors.
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 Focusing on formulating enterprise-wide IT strategies, ICT master plans, and digital transformation roadmaps aligned.
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 Oversee end-to-end program delivery, ensuring adherence to best practices in Agile, DevOps, PMP, PRINCE2, and hybrid methodologies.
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 Executive-level guidance on enterprise architecture, governance frameworks, and technology modernization.
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 Strong stakeholder management to ensure successful execution of large-scale ICT programs.
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 </ul>
 
 
 
 
 
 Job Description &amp; Responsibilities:
 
 
 <ul>
 <li>
 Lead and oversee the full lifecycle of large-scale ICT consulting programs, ensuring alignment with organizational and its strategies.
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 Develop comprehensive IT strategies, Enterprise Architecture frameworks, and ICT master plans for diverse industry sectors.
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 Design and implement digital transformation roadmaps, covering cloud adoption, data management, security, and application modernization.
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 Provide governance, quality assurance, and delivery oversight across multiple concurrent ICT initiatives.
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 Manage cross-functional teams, external vendors, and technology partners to ensure high-quality outcomes.
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 Apply Agile, DevOps, PMP, PRINCE2, and hybrid delivery models based on project needs.
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 Conduct technology assessments, gap analyses, and readiness evaluations to support transformation initiatives.
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 Lead C-level engagements, presenting recommendations, business cases, and progress updates.
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 Ensure compliance with regulatory, security, and enterprise architecture standards.
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 Monitor project KPIs, risks, budgets, and timelines to ensure successful program execution.
 </li>
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 Drive innovation by identifying emerging technologies and recommending adoption strategies.
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 <li>
 Contribute to new business development through proposal creation, solution design, and presentations.
 </li>
 </ul>
 
 
 
 
 
 Qualifications &amp; Experience:
 
 
 <ul>
 <li>
 Bachelor&rsquo;s or Master&rsquo;s degree in Computer Science, Information Technology, Engineering, or a related discipline.
 </li>
 <li>
 Experience: Minimum 13+ years in ICT consulting, program management, and digital transformation.
 </li>
 <li>
 Proven expertise in IT strategy development, Enterprise Architecture, and ICT master planning.
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 Strong experience leading large-scale ICT projects using Agile, DevOps, PMP, PRINCE2, and hybrid methodologies.
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 Demonstrated ability to manage multi-disciplinary teams and complex stakeholder environments.
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 Solid background in cloud technologies, data platforms, cybersecurity, and enterprise applications.
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 Excellent communication, executive reporting, and engagement skills.
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 Excellent command of English, with Arabic proficiency considered an added advantage.
 </li>
 </ul>
</div>

ICT Program Head

SAP Middle East & North Africa

The Role
 We help the world run better At SAP, we keep it simple: you bring your best to us, and we'll bring out the best in you. We're builders touching over 20 industries and 80% of global commerce, and we need your unique talents to help shape what's next. The work is challenging - but it matters. You'll find a place where you can be yourself, prioritize your wellbeing, and truly belong. What's in it for you? Constant learning, skill growth, great benefits, and a team that wants you to grow and succeed. tbd Bring out your best SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, you can bring out your best. We win with inclusion SAP's culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone - regardless of background - feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better world. SAP is committed to the values of Equal Employment Opportunity and provides accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: Careers@sap.com. For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program , according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training. Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability, in compliance with applicable federal, state, and local legal requirements. Successful candidates might be required to undergo a background verification with an external vendor. AI Usage in the Recruitment Process For information on the responsible use of AI in our recruitment process, please refer to our Guidelines for Ethical Usage of AI in the Recruiting Process . Please note that any violation of these guidelines may result in disqualification from the hiring process. Requisition ID: 440995 | Work Area: Consulting and Professional Services | Expected Travel: 0 - 10% | Career Status: Professional | Employment Type: Regular Full Time | Additional Locations: #LI-Hybrid Requisition ID: 440995 Posted Date: Nov 20, 2025 Work Area: Consulting and Professional Services Career Status: Professional Employment Type: Regular Full Time Expected Travel: 0 - 10% Location: Muscat, OM, 135 Job alert Job Segment: ERP, SAP, Compliance, Consulting, Cloud, Technology, Legal, Service
 
Requirements
 
About the company
 Headquartered in Walldorf, Germany, SAP is the world's largest business software company with more than 51,500 employees at sales and development locations in more than 50 countries worldwide. Our global development approach focuses on distributing development across the world in strategically important markets. A global network of SAP Labs spanning Bulgaria, Canada, China, Germany, Hungary, India, Israel, and the United States, enables SAP to operate locally, yet organize globally. As the global technology research unit of SAP, SAP Research significantly contributes to SAP's product portfolio and extends SAP's leading position by identifying and shaping emerging IT trends through applied research and corporate venturing. SAP Research has highly skilled teams in 11 research centers worldwide.

Project Senior Consultant

<div>
 
 
 Position Objectives:
 
 
 <ul>
 <li>
 Lead the development, enhancement, and governance of the IT Service Management framework in alignment with global ITIL standards.
 </li>
 <li>
 Focusing on improving service quality by assessing and optimizing processes across Incident, Problem, and Change Management domains.
 </li>
 <li>
 Review and align KPIs/SLAs to ensure measurable service performance and operational excellence.
 </li>
 <li>
 Support the evaluation and selection of ITSM platforms to enhance service automation and workflow efficiency.
 </li>
 <li>
 Guides stakeholders on ITSM best practices and ensures continuous improvement across service operations.
 </li>
 </ul>
 
 
 
 
 
 Job Description &amp; Responsibilities:
 
 
 <ul>
 <li>
 Develop and optimize ITSM frameworks and processes in alignment with ITIL best practices.
 </li>
 <li>
 Conduct assessments and audits of ITSM processes, identifying gaps and recommending improvements.
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 <li>
 Standardize and align KPIs, SLAs, and OLAs across Incident, Problem, and Change Management functions.
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 Lead process re-engineering efforts to improve service quality, reduce downtime, and enhance operational efficiency.
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 Support ITSM platform evaluation, selection, and implementation based on organizational requirements.
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 Work with cross-functional teams to ensure proper integration of ITSM processes with tools and enterprise systems.
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 Provide training, guidance, and knowledge transfer to internal teams on ITIL practices and ITSM process adoption.
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 <li>
 Conduct service performance reviews and provide insights for continuous improvement.
 </li>
 <li>
 Assist in establishing governance frameworks and control mechanisms for service management operations.
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 Collaborate with stakeholders to ensure alignment of ITSM efforts with organizational objectives and compliance standards.
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 Establish documentation, SOPs, workflows, and process maps to support consistent service operations.
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 <li>
 Monitor and report on service performance trends, recommending corrective actions when required.
 </li>
 </ul>
 
 
 
 
 
 Qualifications &amp; Experience:
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in Computer Science, Information Technology, Engineering, or related field.
 </li>
 <li>
 Experience: Minimum 8+ years in IT Service Management, IT Operations, or related consulting roles.
 </li>
 <li>
 Strong knowledge of ITIL frameworks (preferably ITIL v4) and ITSM best practices.
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 <li>
 Hands-on experience in Incident, Problem, and Change Management process design and improvement.
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 Experience in evaluating and implementing ITSM platforms (e.g., ServiceNow, BMC Helix, Ivanti, ManageEngine).
 </li>
 <li>
 Strong analytical, process mapping, and documentation skills.
 </li>
 <li>
 Ability to collaborate with technical and business teams and communicate effectively with stakeholders.
 </li>
 <li>
 ITIL certification (Foundation, Intermediate, or Managing Professional) preferred.
 </li>
 <li>
 Excellent command of English, with Arabic proficiency considered an added advantage.
 </li>
 </ul>
</div>

IT Service Management Consultant (ITSM)

Gateway Associates Services

Our company is seeking a Business Strategy Consultant to analyze client businesses and develop data-driven strategies for growth and market development. This role is responsible for conducting market research, financial analysis, and creating strategic plans to improve client productivity and sales. The position reports to the Head of Strategy or Managing Partner.Key Responsibilities:<ul><li>Analyze client business models, market positioning, and financial performance.</li><li>Conduct market research and competitive analysis to identify growth opportunities.</li><li>Develop financial projections and models to support strategic recommendations.</li><li>Create comprehensive business strategy plans for client portfolio companies.</li><li>Assess operational processes and recommend improvements for productivity.</li><li>Prepare and present strategic recommendations to clients and senior management.</li><li>Monitor implementation of strategic initiatives and measure outcomes.</li><li>Collaborate with investment teams on due diligence for potential acquisitions.</li><li>Stay current with industry trends and market conditions.</li></ul>Requirements:<ul><li>Bachelor's degree in Business Administration, Finance, Economics, or related field; MBA preferred.</li><li>Proven work experience as a Business Strategy Consultant, Management Consultant, or similar role.</li><li>Demonstrable experience in business analysis, market research, and financial modeling.</li><li>Strong analytical skills with ability to interpret complex data and create strategic recommendations.</li><li>Proficiency in financial analysis software and business intelligence tools.</li><li>Experience preparing and presenting detailed business reports and strategic plans.</li><li>Ability to manage multiple client engagements simultaneously.</li><li>Willingness to travel to client sites as needed.</li></ul>&#1606;&#1608;&#1593; &#1575;&#1604;&#1608;&#1592;&#1610;&#1601;&#1577;: &#1583;&#1608;&#1575;&#1605; &#1603;&#1575;&#1605;&#1604;&#1575;&#1604;&#1585;&#1575;&#1578;&#1576; &#1575;&#1604;&#1605;&#1583;&#1601;&#1608;&#1593;: &#65020;&#1641;&#1632;&#1632;&#1643;&#1632;&#1632;&#1632;&nbsp;&#1604;&#1603;&#1604; &#1588;&#1607;&#1585;

Business Strategy Consultant

Explore 119+ Technology consultant in Muscat this December. Find roles across top companies and apply now to boost your career.

119 technology consultant jobs IN Muscat

Expert - Business Analyst (Al/ML) (Consulting & Advisory)

Expert - Business Analyst (Al/ML) (Consulting & Advisory)

Domain Specialist - IoT (Consulting & Advisory)

ICT Program Head

Project Senior Consultant

IT Service Management Consultant (ITSM)

Business Strategy Consultant