technology support specialist

firstPRO, Inc

<div>
 
 We are partnering with a growing organization to hire a
 
 Technology Support Specialist
 
 to join their IT team. This is a fully remote opportunity supporting customers and end users across a variety of software and hardware platforms. Candidates must reside on the
 
 West Coast
 
 and be comfortable working a Tuesday&ndash;Saturday schedule within a 7:00 AM &ndash; 7:00 PM PT window. The ideal candidate is customer-focused, technically strong, and thrives in a fast-paced support environment.
 
 
 
 
 
 Responsibilities
 
 <ul>
 <li>
 Provide technical support to customers and end users via phone, chat, and email across installation, operation, and troubleshooting scenarios
 </li>
 <li>
 Act as a subject matter expert on supported hardware and software platforms and their integration with broader systems
 </li>
 <li>
 Serve as a liaison between end users and engineering teams to communicate issues, enhancements, and product feedback
 </li>
 <li>
 Document solutions, processes, and troubleshooting steps through knowledge base articles, FAQs, and runbooks
 </li>
 <li>
 Identify recurring issues and recommend process or product improvements to improve user experience and reduce ticket volume
 </li>
 <li>
 Manage and prioritize support tickets while meeting SLA requirements and key performance metrics (CSAT, response time, resolution time)
 </li>
 <li>
 Escalate issues appropriately and maintain ownership through resolution
 </li>
 <li>
 Collaborate cross-functionally to support product rollouts, updates, and customer success initiatives
 </li>
 </ul>
 
 
 
 
 Requirements
 
 <ul>
 <li>
 3&ndash;4+ years of experience in technical support, help desk, or IT support environments
 </li>
 <li>
 Must reside on the
 
 West Coast
 
 and be able to work Tuesday&ndash;Saturday, 8-hour shifts within a 7:00 AM &ndash; 7:00 PM PT window
 </li>
 <li>
 Ability to work flexible shifts during the first 90 days of employment
 </li>
 <li>
 Experience supporting SaaS platforms or customer-facing technical products preferred
 </li>
 <li>
 Hands-on experience with Tier 1 / Tier 2 support, including troubleshooting and escalation workflows
 </li>
 <li>
 Familiarity with ticketing systems such as ServiceNow, Zendesk, or similar tools
 </li>
 <li>
 Experience working in a contact center environment (calls, chats, email support)
 </li>
 <li>
 Strong communication skills with the ability to translate technical concepts into user-friendly language
 </li>
 <li>
 Ability to manage multiple priorities and work independently in a remote environment
 </li>
 <li>
 Basic understanding of software systems and IT concepts
 </li>
 </ul>
 
 
 
 
 
 Nice to Have:
 
 
 <ul>
 <li>
 ITIL knowledge or certification
 </li>
 <li>
 Exposure to contact center platforms (e.g., Genesys, Five9, Avaya)
 </li>
 <li>
 Experience with IoT or wireless networking concepts (Wi-Fi, device connectivity, provisioning)
 </li>
 <li>
 Basic Linux command line experience
 </li>
 </ul>
 
 
</div>

Technology Support Specialist

Utah Transit Authority

<div>Description
JOB SUMMARY
Provides technology support and user training on network, computer hardware, software, telecommunications, network interface, other technology equipment, and related computer matters. Acts as an assistant to Desktop and Server Analysts on basic administration functions as needed. Serves as a general IT specialist supporting other IT departments such as Applications Development, Radio Communications, Network and Infrastructure, and Telecommunications.
MINIMUM QUALIFICATIONS
EDUCATION/TRAINING:<ul><li>
Associates degree in Computer Science, Information Technology or equivalent.</li></ul>
EXPERIENCE:<ul><li>
Two (2) years PC repair and hardware/software experience.</li><li>
Must demonstrate a thorough knowledge of PC hardware, Windows-based software and peripherals.</li><li>
Knowledge of other Operating Systems such as Linux preferred.</li><li>
Experience supporting mobile devices, Apple IOS preferred.</li><li>
Must be able to pass BCI, FBI, and UCJIS background check.</li><li>
Valid Utah driver&rsquo;s license required.</li><li>
Must be a safe driver with no more than 4 moving violations in the past 3 years.</li><li>
Cannot have more than 2 violations of driving under the influence of alcohol, any drug, or the combined influence of any alcohol or any drug within the last 10 years.</li></ul>
- OR - 
An equivalent combination of relevant education and experience. 
[UTA reserves the right to determine the equivalencies of education and experience.]
Pay Rate: Starting at $27.84 per hour.
If interested, apply before: April 21, 2026 by 11:59 pm
As a full-time Administrative Employee, your Total Rewards Benefits Package will include:<ul><li>
Health, dental, vision, life/AD&amp;D, short-term and long-term disability insurance (eligible after 30 days of employment), with Flexible Spending and Dependent Care accounts. Choice between Traditional Co-Pay or High Deductible Health Plans for medical coverage. HSA with company match available to employees enrolled in the HDHP. Benefit plans include coverage for domestic partners (eligibility affidavit required for coverage).</li><li>
Onsite Health and Wellness Clinics for medical care at no cost to employees, spouses, domestic partners, and dependent children.</li><li>
22 days of accrued paid time off (13 vacation days and 9 sick days), which increases with tenure at UTA.</li><li>
10 paid holidays and two paid (2) floating holidays per year.</li><li>
Retirement options - Pension Plan with 5-year vesting schedule and 457 Contribution Plan, available for immediate contributions and company matching.</li><li>
Generous tuition reimbursement for higher education, available for any higher education degree (bachelor, master, or PHD). Course of study must be approved prior to enrollment.</li><li>
Training, development, and career advancement opportunities.</li><li>
Paid parental leave for birth, adoption, and child placement (after 12 months of employment).</li><li>
Free transit passes for employees, their spouses, and their dependent children.</li><li>
Employee assistance program &ndash; includes counseling, legal services, financial planning, etc.</li><li>
UTA Well &ndash; a comprehensive wellness program designed to support employees and dependents in their health and wellness goals.</li><li>
Free on-site fitness facilities and discounted membership to VASA Fitness and EoS Fitness.</li><li>
Discounted cell phone plans with T-Mobile and AT&amp;T.</li><li>
Pet insurance plan options (tailored plan coverage based on pet&rsquo;s health and needs).</li></ul>
Utah Transit Authority is an Equal Opportunity Employer of all persons regardless of race, color, religion, sex, national origin, age, disability, covered veterans, sexual orientation, and gender identity. Women, minorities, and people with disabilities are encouraged to apply. Applicants needing an accommodation under the Americans with Disabilities Act for any part of the application process should contact UTA Human Resources at 801-287-2324. A minimum of two work days' notice prior to the need for the accommodation is required.
Utah Transit Authority is a drug-free workplace, subject to federal drug and alcohol testing regulations under 49 CFR Part 40, 655, and 219. All offers for employment are contingent upon a successful pre-employment drug test. If a pre-employment test returns a non-negative result, an application for employment may be rejected. All employees are subject to reasonable suspicion and post-accident testing for drug and alcohol use. All safety sensitive employees are subject to random testing for drug and alcohol use.</div>

Onslow County

JOB
 This full-time position is based at the Main Branch of the Onslow County Public Library.Performs intermediate technical work assisting in the installation and maintenance of technology equipment, software programs, and operating systems throughout the library system. Performs copy cataloging of library materials using bibliographic standards and formats including AACR2, RDA and MARC format. Provides internal and external customer service working with other colleagues and the public. Work is performed under the moderate supervision of the Technical Services Librarian. Our core values—Resilience, Excellence, Accountability, Customer Service, and Honesty—are the foundation of our work and the standard by which we operate. As a member of our team, you are expected to demonstrate these values in every aspect of your role. This means delivering high-quality work, taking responsibility for your actions, providing exceptional service, and maintaining integrity in all interactions. Your commitment to these principles is essential to fostering a positive workplace culture and ensuring the success of our organization and the community we serve. About UsThe library is your community hub for knowledge, connection, and discovery. Our public library is dedicated to serving Onslow County and its surrounding areas with a wide array of resources, programs, and services designed to enrich lives and the Core Values. Work Environment: This role is based primarily in a library setting, with occasional off-site events or community engagements. This position requires interaction with a diverse range of community members and the ability to handle multiple tasks simultaneously.Qualification RequirementsTo perform this job successfully, an individual must be able to perform each essential function satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
 
EXAMPLE OF DUTIES
 Performs maintenance, repair, and troubleshooting for library system technology, including but not limited to, public and staff PCs, payment/print kiosks, laptops, tablets, printers/copiers/scanners.Provides technical training, assistance, instruction, and guidance for library technology to both staff and patrons.Collaborates with County ITS and library vendors for technical support, troubleshooting and implementation of new hardware and/or software.On-call every other weekend for technology/computer support.Maintains an in-depth knowledge of Integrated Library System (ILS) and assists Technical Services Librarian with implementation of ILS upgrades.Performs copy cataloging of library materials using bibliographic standards and formats including AACR2, RDA, and MARC.Processes all library materials added to and withdrawn from the library collection.Unpacks, receipts, and invoices large shipments of library materials weighing approximately 20-50 lbs.Assists Technical Services Librarian with database management of bibliographic, item, and patron records.Repairs all library material formats.Performs frontline customer service in the other library departments such as Public Services, Youth services and other branch locations as needed.Attends workshops, webinars, and training as needed or required to acquire or maintain in-depth knowledge of cataloging, library supported software, equipment, and new technologyInventories technology/computer related equipment and supplies.Assists with annual inventory at each library branch, if needed.Performs assigned functions as a Disaster Ready Team (DRT) member, if appointed or volunteered.All other duties as assigned and/or needed.
 
SUPPLEMENTAL INFORMATION
 Associate degree in library science and/or information science or related field with one to two years of cataloging and library experience; and moderate experience in computer support or any combination of education and experience which provides the required knowledge, skills, and abilitiesSpecial Requirements: Valid drivers license.On-call every other weekend for technology/computer support.Salary will be determined based on qualifications, internal equity, budget and market considerations.In order to be considered for this position, your final transcript showing the date that your degree was awarded and/or any required certificates or licenses must be uploaded with your application even if you are a current employee or we have received it with a previous application.

Library Technology Support Specialist

Stargate Charter School

<div>Description:

Stargate School is seeking a motivated and enthusiastic individual wanting to provide technical support for school technology to our staff members. Responsibilities installation and maintenance of computers and desk side support of staff with technology questions and needs. This includes minor troubleshooting, installation and support of software, training and documentation preparation. Provides on-site training, assistance, and troubleshooting for all aspects of user reported technical problems. Experience in customer support is critical.
This full time, 11 month position, reports to the Network and Systems Administrator. Starting at $40,000 annually; final offer commensurate with experience and education
Our Mission Statement: Stargate School will provide a differentiated program designed specifically to meet the needs of identified intellectually gifted learners in order to challenge each student&rsquo;s academic abilities, support their unique emotional needs, promote individual character development and encourage a life-long love of learning.
Our Vision Statement: Stargate community will be a leader and innovator in intellectually gifted education by providing a learning environment to enhance gifted students&rsquo; needs.
Requirements:<h4 class="jobSectionHeader"> 
Summary</h4>
Implement, monitor, and support computer technology&mdash;including software, hardware, networks, and phones&mdash;for teachers, students, parents, and building staff. This role provides essential technical support by installing and maintaining systems in collaboration with information systems personnel to ensure a seamless instructional environment.<h4 class="jobSectionHeader">
Essential Duties and Responsibilities</h4>
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. Frequency and percentage of time may vary.<ul><li>
General troubleshooting of and preliminary diagnosis of hardware and software problems, troubleshoot Tier I device network issues. Escalate and/or resolve local connectivity issues as needed, provide customer support and assist with IT ticket resolution.</li><li>
Process and organize technology items by cataloging, labeling, barcoding, and updating inventory systems.</li><li>
Track fees and repairs for the Chromebook program (Insurance, paid repairs, etc&hellip;)</li><li>
Perform installation, maintenance, and support of hardware and software. Follow established procedures and provided timelines for system implementations. Acts as first responder for technical issues in district locations.</li><li>
Perform initial analysis of Chromebook hardware, evaluate damaged devices, and categorize them as warranty, normal wear and tear, and accidental damage or vandalism.</li><li>
Set up new computers for staff, prepare computers for retirement or reuse (i.e. backup user data), set up student chromebooks. Lead chromebook distribution and/or collection at the start and end of the school year.</li><li>
Assist Network and Systems Administrator with creation of staff users, groups, accounts, printers and devices in active directory. Assist with student account issues that may arise.</li><li>
Assist Network and Systems Administrator with managing and maintaining print management software (PaperCut MF) including users, groups, accounts, printers and devices.</li><li>
Perform troubleshooting of building projector and audiovisual equipment including, but not limited to, calibrations, configuration, and maintenance. Some after hours event support may be needed for set up and/or use.</li><li>
Monitor backups to ensure they are completing correctly and periodically restore files for testing backup reliability.</li><li>
Analyze data to identify trends, discrepancies, patterns, and areas for improvement in the device program. Work with schools and outside vendors to repair and/or retire devices as necessary.</li><li>
Identify and immediately report suspicious system behavior, potential phishing attempts, or physical security concerns to the Network and Systems Administrator.</li><li>
Create and maintain how-to guides for the document library/knowledgebase.</li><li>
Perform other duties as assigned.</li></ul><h4 class="jobSectionHeader">
Technical Skills, Knowledge, and Abilities</h4><ul><li>
Working knowledge of business and educational hardware and software, including use, installation, and maintenance.</li><li>
Ability to train users in the functionality of software systems.</li><li>
Ability to troubleshoot print quality and equipment function issues.</li><li>
Ability to keep up-to-date technically and apply new knowledge to your job. Includes adapting to and mastering new system applications and processes as implemented by the school.</li><li>
Ability to engage in effective communication, collaboration, and teamwork with individuals from diverse backgrounds, cultures, and perspectives, while demonstrating respect and appreciation for their differences.</li><li>
Ability to recognize the importance of safety in the workplace, follow safety rules, practice safe work habits, utilize appropriate safety equipment and report unsafe conditions to the appropriate administrator.</li><li>
Critical thinking and problem-solving skills.</li><li>
Ability to manage multiple tasks with frequent interruptions.</li><li>
Ability to make independent decisions.</li><li>
Ability to manage multiple priorities.</li></ul><h4 class="jobSectionHeader"> 
Education and Related Work Experience</h4><ul><li>
High School Diploma or equivalent</li><li>
2 or more years experience in customer focused position involving utilizing technical knowledge to troubleshoot technical issues preferred. Minimum of one year of experience with computer hardware/software installation and maintenance or equivalent post-secondary computer coursework may be substituted for the experience requirement.</li><li>
Experience working in a K-12 school setting preferred</li></ul><h4 class="jobSectionHeader">
Material and Equipment Operating Knowledge</h4><ul><li>
Intermediate operating knowledge of and experience with personal computers, hardware, software and peripherals.</li><li>
Knowledge of school specific information technology systems is preferred.</li><li>
Operating knowledge of school information technology systems and any other department specific software and equipment will be required within 2 months and mentorship will be provided</li><li>
Operating knowledge of and experience with typical office equipment, such as telephones, copiers, efax, E-mail, office suites, etc.</li></ul>
Stargate School shall not discriminate in its employment or hiring practices on the basis of race, color, sex, age, religion, creed, citizenship, national origin, ancestry, genetic information, marital status, sexual orientation, gender identity or expression, disability, or any other characteristic prohibited by law. Stargate is committed to cultural diversity among school personnel as a means of enriching the educational experience. Stargate School shall identify, solicit, and consider applicants for employment from a broad spectrum of qualified individuals who will contribute to that effort.</div>

Clear Point Consultants

<div>
 <ul>
 <li>
 
 IT Support Specialist / Help Desk Technician
 
 </li>
 <li>
 
 Contract to Hire - USC or GC Holders ONLY
 
 </li>
 <li>
 
 Onsite/ Atlanta, GA
 
 </li>
 </ul>
 
 
 
 
 
 
 
 
 Overview
 
 
 
 We are seeking a proactive and customer-focused IT Support Specialist to join our team. This individual will provide technical support across a variety of systems and devices, ensuring a high level of service and timely resolution of issues. The ideal candidate is a strong problem solver, an effective communicator, and thrives in a fast-paced, team-oriented environment.
 
 
 
 
 
 
 Key Responsibilities
 
 
 <ul>
 <li>
 Serve as the first point of contact for IT support via phone, email, chat, or ticketing system
 </li>
 <li>
 Diagnose, troubleshoot, and resolve hardware, software, and connectivity issues
 </li>
 <li>
 Install, configure, and maintain desktops, laptops, printers, mobile devices, and peripherals
 </li>
 <li>
 Perform system installations, upgrades, and reimaging with minimal disruption to end users
 </li>
 <li>
 Migrate data between systems as needed
 </li>
 <li>
 Research, test, and deploy software updates, patches, and new technologies
 </li>
 <li>
 Support operating systems, productivity tools, and enterprise applications
 </li>
 <li>
 Monitor and respond to support tickets, ensuring timely communication and resolution
 </li>
 <li>
 Escalate complex issues to higher-level support teams when necessary
 </li>
 <li>
 Maintain accurate documentation of incidents, resolutions, and processes
 </li>
 <li>
 Perform routine system maintenance and health checks
 </li>
 <li>
 Educate users on best practices, security awareness, and effective use of technology
 </li>
 <li>
 Collaborate with IT team members to support ongoing initiatives and process improvements
 </li>
 <li>
 Follow established IT policies, procedures, and service-level agreements (SLAs)
 </li>
 </ul>
 
 
 
 
 
 Required Skills &amp; Qualifications
 
 
 <ul>
 <li>
 Strong knowledge of computer hardware, software, and troubleshooting techniques
 </li>
 <li>
 Experience supporting Windows, macOS, and mobile operating systems (iOS/Android)
 </li>
 <li>
 Familiarity with Microsoft 365 and common business applications
 </li>
 <li>
 Basic understanding of networking concepts (TCP/IP, DNS, VPN, Wi-Fi)
 </li>
 <li>
 Experience with ticketing systems and remote support tools (e.g., ServiceNow or similar)
 </li>
 <li>
 Excellent problem-solving, organizational, and multitasking abilities
 </li>
 <li>
 Strong written and verbal communication skills with a customer-first mindset
 </li>
 <li>
 Ability to work independently, take initiative, and manage competing priorities
 </li>
 </ul>
 
 
 
 
 
 Minimum Qualifications
 
 
 <ul>
 <li>
 Associate or Bachelor&rsquo;s degree in Computer Science, Information Technology, or related field (or equivalent hands-on experience)
 </li>
 <li>
 2&ndash;4 years of experience in a help desk or technical support role
 </li>
 </ul>
 
 
 
 
 
 Preferred Qualifications
 
 
 <ul>
 <li>
 Relevant certifications (e.g., CompTIA A+, Network+, ITIL)
 </li>
 <li>
 Experience with endpoint management tools (e.g., JAMF, SCCM, ManageEngine)
 </li>
 <li>
 Experience supporting enterprise environments
 </li>
 <li>
 Familiarity with mobile device management (MDM) solutions
 </li>
 </ul>
 
 
 
 
 
 Work Environment
 
 
 <ul>
 <li>
 Primarily office-based with occasional on-site support as needed
 </li>
 <li>
 May require limited after-hours or on-call support
 </li>
 <li>
 Ability to lift and move equipment up to 25 lbs
 </li>
 </ul>
 
 
</div>

Information Technology Support Specialist

Vinebrook Technology

<div>
 
 
 Overview:
 
 
 
 One of our customers is hiring a fulltime IT Support Specialist who will work
 
 onsite in Kenmore Square five days per week
 
 with a team of IT specialists to deliver excellent support and management of our customers&rsquo; environments. They will field issues and requests escalated directly by customer IT personnel, end-users, and monitoring tools. This role will have broad exposure across a range of end-user devices and applications. The support specialist will be expected to work issues independently, and when needed, with the assistance of senior subject matter experts on the team. The ideal candidate will be a self-starter, with an ability to learn quickly and provide exceptional customer service.
 
 
 
 
 
 
 
 
 
 Shift Schedule:
 
 
 <ul>
 <li>
 9:00 am - 5:30pm EST
 </li>
 <li>
 Monday to Friday
 </li>
 <li>
 
 On-site five days per week in Kenmore Square (required)
 
 </li>
 </ul>
 
 
 
 
 
 
 
 
 Qualifications, Education and Training:
 
 
 <ul>
 <li>
 
 ITIL v4 Foundation (Required)
 
 </li>
 <li>
 
 Mac OS: 2 years + (Required)
 
 </li>
 <li>
 
 Kanji/ JAMF: 2 years+ (Required)
 
 </li>
 <li>
 
 OKTA: 2 years+
 
 </li>
 <li>
 
 Windows: 2 years + (Required)
 
 </li>
 <li>
 
 Slack/ Teams/ Collaboration Tools: 2 years (Required)
 
 </li>
 <li>
 
 Microsoft 365: 2 years (Required)
 
 </li>
 <li>
 
 CompTIA A+, Network+, Security+ (Required)
 
 </li>
 <li>
 Microsoft MTA (Preferred)
 </li>
 <li>
 Google IT Support Professional (Preferred)
 </li>
 <li>
 MS Intune: 2 years (Preferred)
 </li>
 <li>
 Associate&rsquo;s degree (Preferred)
 </li>
 </ul>
 
 
 
 
 
 
 
 
 Experience:
 
 
 <ul>
 <li>
 2-3 years in a technical support role
 </li>
 <li>
 Experience providing customer support
 </li>
 <li>
 Experience in 24x7x365 Managed Services preferred
 </li>
 <li>
 On-site IT Service Experience preferred
 </li>
 <li>
 Experience using ITSM and Monitoring toolsets
 </li>
 </ul>
 
 
 
 
 
 
 
 
 Operations:
 
 
 <ul>
 <li>
 Triage tickets per specified severity levels.
 </li>
 <li>
 Refer/ escalate customer issues to the appropriate level of support, as needed.
 </li>
 <li>
 Respond to automated alerts performing troubleshooting and resolution of issues, as well as proper notifications where required.
 </li>
 <li>
 Fulfill service requests and remediate incidents using customer Standard Operating Procedures (SOPs).
 </li>
 <li>
 Perform account management services &ndash; User Account creates/disables/terminations/name changes, etc.
 </li>
 <li>
 Use a ticket system to provide regular status updates and make sure tasks are completed based on priority and in compliance with SLAs.
 </li>
 <li>
 Supporting end-users by diagnosing and resolving computer hardware, network, and application issues.
 </li>
 <li>
 Assist with cross-training of other team members, as needed.
 </li>
 <li>
 Provide excellent customer service, staying calm and communicating clearly and professionally in stressful situations.
 </li>
 <li>
 Perform other tasks as assigned by management.
 </li>
 </ul>
 
 
 
 
 
 
 
 
 Skills:
 
 
 <ul>
 <li>
 Experience working within SaaS Tools to perform basic tasks, such as user creation and password resets.
 </li>
 <li>
 Ability to use and troubleshoot Microsoft Windows, Office, Office365, and macOS.
 </li>
 <li>
 Highly analytical thinker and troubleshooter.
 </li>
 <li>
 Detail oriented with excellent documentation and communication skills.
 </li>
 <li>
 Self-motivated, passionate about technology, with the desire to learn new things.
 </li>
 <li>
 Foundational understanding of operating systems and servers, both physical and virtual.
 </li>
 </ul>
 
 
 
 
 
 
 
 
 Benefits:
 
 
 <ul>
 <li>
 401(k)
 </li>
 <li>
 Dental insurance
 </li>
 <li>
 Health insurance
 </li>
 <li>
 Paid time off
 </li>
 </ul>
</div>

Russell Tobin

<div>
 
 
 About the job
 
 
 
 Russell Tobin is seeking a highly organized and proactive
 
 IT Service Desk
 
 professional with a minimum of 3 years of experience to provide high-level technical support to end users across the organization. This role is ideal for a professional who thrives in a fast-paced environment, demonstrates strong problem-solving skills, and is able to troubleshoot and resolve hardware, software, and system issues.
 
 
 
 
 
 📍
 
 Work Schedule:
 
 On-site
 
 
 
 📍 Alpharetta, GA
 
 
 
 📅
 
 6-12-Month Contract
 
 
 
 💲
 
 $22&ndash;$25/hour
 
 
 
 
 
 
 
 Key Responsibilities
 
 
 <ul>
 <li>
 Serve as the first point of contact for IT Service Desk support requests
 </li>
 <li>
 Provide phone, chat, and in-person support to end users
 </li>
 <li>
 Troubleshoot and resolve hardware, software, and system issues
 </li>
 <li>
 Log and track incidents using a ticketing system
 </li>
 <li>
 Perform incident triage, diagnosis, resolution, and escalation
 </li>
 <li>
 Deliver excellent customer service with empathy and urgency
 </li>
 <li>
 Document issues, resolutions, and processes accurately
 </li>
 <li>
 Support enterprise applications and infrastructure components
 </li>
 <li>
 Install, configure, and maintain hardware, software, and peripherals
 </li>
 <li>
 Collaborate with internal teams to resolve complex technical issues
 </li>
 <li>
 Maintain professionalism in high-pressure situations
 </li>
 </ul>
 
 
 
 
 
 Qualifications
 
 
 <ul>
 <li>
 Minimum 3 years of IT support / service desk / help desk experience
 </li>
 <li>
 Strong troubleshooting skills (hardware &amp; software)
 </li>
 <li>
 Experience with ticketing systems (ServiceNow, Remedy, Jira, etc.)
 </li>
 <li>
 Excellent communication and customer service skills
 </li>
 <li>
 Ability to diagnose and resolve technical issues quickly
 </li>
 <li>
 Experience working in fast-paced, high-volume environments
 </li>
 <li>
 Strong attention to detail and documentation skills
 </li>
 <li>
 Self-motivated with ability to work independently
 </li>
 <li>
 High school diploma or GED required
 </li>
 </ul>
 
 
 
 
 
 Important Details
 
 
 <ul>
 <li>
 Shift work required (evenings, weekends, holidays)
 </li>
 <li>
 Fast-paced, high-volume IT support environment
 </li>
 <li>
 Customer-facing role (phone, chat, in-person)
 </li>
 <li>
 Focus on first-call resolution and user satisfaction
 </li>
 <li>
 Opportunity to work with enterprise-level systems and tools
 </li>
 </ul>
 
 
 
 
 
 What We Offer
 
 
 
 Pride Global offers eligible employees a comprehensive benefits package, including:
 
 <ul>
 <li>
 Medical, dental, and vision coverage
 </li>
 <li>
 Supplemental insurance (accident, critical illness, and hospital indemnity)
 </li>
 <li>
 401(k) retirement savings plan
 </li>
 <li>
 Life and disability insurance
 </li>
 <li>
 Employee Assistance Program (EAP)
 </li>
 <li>
 Legal support services
 </li>
 <li>
 Auto, home, and pet insurance options
 </li>
 <li>
 Employee discounts with preferred vendors
 </li>
 </ul>
 
 
 
 
 
 
 
 If you are a
 
 customer-focused and tech-savvy professional
 
 who enjoys troubleshooting and supporting end users in a dynamic environment, we encourage you to apply.
 
 
 
 
 
 
 More about us:
 
 
 
 
 Equal Employment Opportunity
 
 
 
 Russell Tobin is an equal opportunity employer. We do not discriminate on the basis of the race, religious creed, color, national origin, ancestry, physical disability, mental disability, reproductive health decision making, medical condition, genetic information, marital status, sex, gender, gender identity, gender expression, age, sexual orientation, veteran or military status, or any other characteristic protected by applicable federal, state, or local law.
 
 
 
 Fair Chance Employment
 
 
 
 Russell Tobin is a Fair Chance employer. We consider all qualified applicants, including those with criminal histories, in a manner consistent with applicable state and local Fair Chance laws and ordinances, including, the California Fair Chance Act and all applicable local Fair Chance ordinances.
 
 
 
 Accommodations
 
 
 
 We are committed to providing reasonable accommodations to applicants and employees with disabilities. If you require a reasonable accommodation to participate in the application or interview process, or to perform the essential functions of this role, please contact us.
 
 
 
 
 
 #Hiring #ITSupport #HelpDesk #ServiceDesk #TechSupport #RussellTobin
 
 
 #OnsiteJobs #PrideGlobal
 
</div>

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