technology support specialist

SPRING DELL CENTER INC

<div>Spring Dell Center, Inc. is an equal opportunity employer promoting a drug-free, smoke-free workplace that does not honor medical marijuana.
Information Technology Support Specialist
NOT A REMOTE POSITION
Annual Salary: $46,259.20
Status: Full-Time
Shift: Monday - Friday
Location: La Plata, MD
Requirements of Position:<ul><li>
Demonstrate the ability to identify, troubleshoot &amp; resolve problems, make timely decisions</li><li>
Demonstrate sound time management and dependability</li><li>
Ability to perform multiple tasks at once and to work independently</li><li>
Adapt to change; ability to be flexible with duties and hours</li><li>
Ability to convey a professional attitude that promotes leadership, teamwork, and promotes a healthy work environment</li></ul>
Duties of Position:<ul><li>
Monitor, troubleshoot, and escalate problems accordingly to appropriate resources for all of Spring Dell Centers&rsquo; various on-premises and cloud-based systems, as well as third-party applications and services</li><li>
Evaluate and perform all maintenance of hardware, software, and networks for optimal performance and security at all Agency sites&rsquo;</li><li>
Learning and understanding Spring Dell Center&rsquo;s operations and systems across all departments to ensure positive workflow</li><li>
Effective Documentation of IT processes and procedures</li><li>
Receiving and deploying ordered endpoint items (laptops, RAM, monitors, speakers, webcams, AC adapters, WiFi adapters, etc.) and inventory</li><li>
Collaborate troubleshooting of all sites&rsquo; internet &amp; cable TV services and communication with those vendors</li><li>
Assist in the maintenance and administration of Spring Dells PBX phone database system and communication with the vendors</li><li>
Responsible for monitoring, maintaining, and troubleshooting Spring Dell&rsquo;s IT hardware</li><li>
Administration of Microsoft 365 Applications and Admin portal</li><li>
Configure hardware and software to work on Spring Dell Centers Networks</li><li>
Responsible for maintaining Spring Dell Centers hardware and software technology to align with industry standards</li><li>
Communicate effectively with Spring Dell Staff on issues that may cause interruptions to work processes</li><li>
Collaborate with Staff on computer and technology projects such as technical designing of documents and setting up of office spaces for meetings and webinars</li><li>
Instruct new hire orientation training modules for IT training</li></ul> 
Business Responsibilities<ul><li>
 Ensure quality control; look for ways to improve and promote quality</li><li>
 Provide portions of a Quarterly report to the Systems Administrator to submit to the Executive Director</li><li>
Initiate and implement goal planning as part of the SDC strategic planning process</li><li>
Assure availability to make presentations to the Board of Directors as requested</li><li>
Attend conferences, workshops, and computer-related training</li></ul> 
Policy and Procedures<ul><li>
Comply with Agency Policies and Procedures.</li><li>
Support the Agency&rsquo;s Mission, Goals and Values.</li><li>
Ensure new employees are familiar with the Agency&rsquo;s Computer Operating Policies</li></ul> 
General<ul><li>
Maintain Accountability to the Systems Administrator</li><li>
Acquire and maintain all required certifications, as needed.</li><li>
Attend all added meetings, training courses, and in-services as determined by the System Administrator; adjusting schedules outside of normal work hours, as needed. Travel may also be required.</li><li>
Exhibit active involvement on a minimum of one outside agency committee</li><li>
Provide instruction for at least one agency mandated training and/or join one or more agency committees.</li><li>
Participate in agency functions and fundraisers, encouraging involvement from all staff.</li><li>
Perform duties and responsibilities as required within the scope of the position.</li></ul> 
Qualifications:<ul><li>
High School Diploma or GED</li><li>
An A+ Certification or equivalent experience</li><li>
Perform physical activities such as: lifting, pushing and pulling</li><li>
Clean Driving Record with 2 years driving experience</li><li>
Demonstrate sound time management and dependability</li><li>
Excellent communication skills (written and verbal)</li><li>
Proficient in Microsoft Office Applications</li><li>
Advanced Computer Skills</li></ul> 
Benefits and Perks:<ul><li>
Paid Training</li><li>
Paid Holidays</li><li>
Health Insurance</li><li>
403b Retirement Plan</li><li>
Tuition Reimbursement</li><li>
Free $10,000 Life Insurance/Accidental Death and Dismemberment</li><li>
Direct Deposit</li><li>
Annual Leave</li><li>
Sick Leave</li><li>
Military Leave</li><li>
Jury Duty Leave</li><li>
Bereavement Leave</li></ul>
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Information Technology Support Specialist

Wolters Kluwer

<div>As a Senior Technology Sales Support Specialist, you will play a pivotal role in designing and positioning audit-focused solution demonstrations that address customer compliance, risk, and governance needs. They translate complex regulatory requirements into scalable technical architectures, delivering compelling demos, proposals, and proof-of-concepts. This role also collaborates closely with product and delivery teams to ensure solutions align with client objectives and industry standards while driving successful deal outcomes. 
 
Responsibilities<ul><li>Using your Audit and Tax experience, present tailored, knowledgeable, professional, and engaging product demonstrations to varied audiences and in multiple formats including webinars, individual remote meetings and in-person meetings</li><li>Maintain in-depth knowledge of CCH core and ancillary products as applicable by role</li><li>Develop and expand knowledge of CCH and competitors&rsquo; products with a focus on clearly articulating and understanding the customer value gained from CCH solutions</li><li>Collaborate with Sales Representatives to gather and analyze Critical Business Issues (CBIs) to deliver tailored and knowledgeable product demonstrations</li><li>Deliver a concise message which enables the customer to easily envision using CCH solutions in their complex business</li><li>Identify opportunities to proactively introduce additional products when communicating with customers to expand their use of CCH solutions</li><li>Collaborate with sales and senior solution architects to understand customer needs and help align product capabilities.</li><li>Basic understanding of APIs and similar integration technologies.</li><li>Basic understanding of AI (Generative, Agentic, etc.) and how these technologies are used with CCH Products.</li><li>Set up, manage, and maintain &ldquo;demo-ready&rdquo; environments for core WK solutions.</li><li>Maintain technical documentation and CRM (Salesforce) entries.</li><li>Shadow experienced team members during customer meetings, gaining exposure to solution delivery best practices.</li><li>Respond to product inquiries, pricing questions, and technical requests using approved knowledge base content.</li><li>Continuously develop product and industry knowledge through structured training, self-study, and active participation in team sessions.</li><li>Ensure completion of internal administrative tasks including demo scheduling, CRM notes, and coordination of follow-up items.</li><li>Collaborate with internal teams to address straightforward technical challenges.</li></ul> 

Skills<ul><li>Audit &amp; Tax Solution Knowledge: Strong understanding of audit and tax workflows, client needs, and how solutions support compliance and efficiency.</li><li>Client Engagement: Ability to build trust with stakeholders and guide conversations around business challenges and outcomes.</li><li>Clear Documentation: Skilled at creating straightforward, client-friendly materials and demo walkthroughs.</li><li>Practical Problem-Solving: Able to identify client pain points and demonstrate relevant, real-world solutions.</li><li>Effective Communication: Confident presenter who can translate complex concepts into clear, business-focused messaging.</li><li>Collaboration &amp; Support: Works closely with sales, product, and client teams to deliver cohesive demo experiences.</li><li>Business Insight: Uses data and client context to highlight value and demonstrate impact during presentations.</li><li>Demo Tools Proficiency: Comfortable using demo environments and tools to showcase audit and tax solutions in a clear, engaging way.</li></ul> 
Qualifications
Education:
Bachelor&rsquo;s degree in accounting, finance, or related field.
Experience:<ul><li>2+ years experience in tax/accounting or software support role.</li><li>Product Technical Expertise: Understands features of core products and learns competitive positioning.</li><li>Solution Demonstration &amp; Value Communication: Supports demonstration efforts with guidance.</li><li>Customer Engagement &amp; Influence: Participates in meetings to observe customer needs and responses.</li><li>Sales Enablement &amp; Deal Support: Provides basic support in deal execution and tracks action items.</li><li>Market &amp; Industry Expertise: Has foundational awareness of accounting industry needs and WK&rsquo;s role.</li><li>Collaboration &amp; Leadership: Works under close guidance, contributes to team knowledge sharing.</li><li>Tools, Data, &amp; Process Enablement: Learns to use internal tools (Salesforce, Teams, demo systems); documents processes.</li></ul><h2 class="jobSectionHeader">
Our Interview Practices</h2>
To maintain a fair and genuine hiring process, we kindly ask that all candidates participate in interviews without the assistance of AI tools or external prompts. Our interview process is designed to assess your individual skills, experiences, and communication style. We value authenticity and want to ensure we&rsquo;re getting to know you&mdash;not a digital assistant. To help maintain this integrity, we ask to remove virtual backgrounds and include in-person interviews in our hiring process. Please note that use of AI-generated responses or third-party support during interviews will be grounds for disqualification from the recruitment process.
Applicants may be required to appear onsite at a Wolters Kluwer office as part of the recruitment process. 
Compensation:
$71,300.00 - $124,500.00 USD 

This role is eligible for Commission.
Compensation range listed is based on primary location of the position. Actual base salary offer is influenced by a wide array of factors including but not limited to skills, experience and actual hiring location. Your recruiter can share more information about the specific offer for the job location during the hiring process.<h2 class="jobSectionHeader">
Additional Information:</h2>
Wolters Kluwer offers a wide variety of competitive benefits and programs to help meet your needs and balance your work and personal life, including but not limited to: Medical, Dental, &amp; Vision Plans, 401(k), FSA/HSA, Commuter Benefits, Tuition Assistance Plan, Vacation and Sick Time, and Paid Parental Leave. Full details of our benefits are available upon request.</div>

Senior Technology Sales Support Specialist - Audit

State of South Carolina

<div><div><div><h2 class="jobSectionHeader">Job Responsibilities</h2></div> 
<div><div> 
The South Carolina Judicial Branch is seeking a motivated and detail-oriented professional to join our Information Technology Department as an Application Support Specialist. 
Under general supervision, the Application Support Specialist provides user support and training to court staff, South Carolina Judicial Branch (SCJB) personnel, and other users of statewide technology services developed by the Judicial Branch. These services include, but are not limited to, the Appellate Court Case Management System (C-Track), Trial Court Case Management System (CMS), Attorney Information System (AIS), Bar Admissions Tracking System, e-Filing solutions, SCJB&rsquo;s document management system (OnBase), website content management systems, county statistics systems, Judicial Branch public and trial court websites, and other SCJB applications. 
The Application Support Specialist is also responsible for testing and troubleshooting SCJB&rsquo;s Court Case Management System (CMS), Jury Management System (JMS), and e-Filing applications to ensure compliance with application specifications and standards for consistency, usability, and system functionality. 
 
Essential Duties and Responsibilities of the Position 
User Support &amp; Training 
<ul><li>Provide virtual or onsite training to judges, clerks, court reporters, and other judicial users during go-lives or ongoing operations.</li><li>Ensure judicial application users are effectively onboarded and trained to use applications accurately, efficiently, and consistently, supporting reliable court operations.</li><li>Ensure new users understand system responsibilities, workflows, and data integrity requirements.</li><li>Translate business process issues into technical support actions.</li><li>Support court operations during critical events (court sessions, filings deadlines, elections, emergency orders, etc.).</li><li>Deliver responsive, professional customer service in a high-visibility environment</li></ul> 
Incident Management &amp; Troubleshooting 
<ul><li>Provide expert level support for complex issues regarding judicial application incidents and service requests.</li><li>Conduct user interviews to review and research; communicate with clarity as often as necessary with user.</li><li>Diagnose and analyze application, data, integration, and user-workflow issues.</li><li>Conducts data analysis and provides recommendations to resolve any issues or anomalies against our CMS databases using SQL scripts. Consults with Apps Team and DBA regarding same.</li><li>Creates individual test procedures for tasks entered into Ivanti by analyzing program specifications and writing the step-by-step instructions required to recreate application non-conformities and validate software conforms to specifications.</li><li>Coordinate resolution with business analysts, development team, vendors, database administrators, and infrastructure staff.</li><li>Document root causes and corrective actions.</li></ul> 
Application Support &amp; Operations 
<ul><li>Provide day-to-day operational support for judicial applications (e.g., case management, e-filing, JMS, AIS, website, etc.)</li><li>Maintain application configuration tables, codes, roles, permissions, and workflows.</li><li>Monitor application availability, performance, and configuration ensuring systems operate within established service levels and court schedules.</li><li>Support application updates, enhancements, and new feature releases.</li><li>Participate in testing, validation, and user acceptance activities.</li><li>Assist with data integrity and audit readiness</li><li>Serves as an administrator for the SC Electronic Filing system.</li></ul> 
Documentation &amp; Knowledge Management 
<ul><li>Maintain application support documentation, FAQs, and standard operating procedures.</li><li>Document incidents, resolutions, and configuration changes.</li><li>Contribute to knowledge base to improve first-contact resolution.</li><li>Assists in the development and preparation of training materials and reference guides by reviewing content for accuracy and completeness prior to release.</li></ul> 
Continuous Improvement &amp; Optimization 
<ul><li>Identify recurring issues and recommend process or system improvements.</li><li>Assist with automation, monitoring, and efficiency initiatives.</li><li>Participate in modernization efforts and system migrations.</li><li>Support data-driven decision-making through operational insights.</li><li>Remains up-to-date and knowledgeable on Release notes, Hot Fixes, program changes, implementation plans and release schedules to assist users.</li></ul> 
Security, Compliance &amp; Access Control 
<ul><li>Administer user access consistent with judicial security policies and separation-of-duties requirements.</li><li>Support compliance with confidentiality, privacy, and records retention standards.</li><li>Assist with audits, access reviews, and incident investigations.</li><li>Ensure sensitive judicial data is handled appropriately.</li></ul> 
Team Collaboration &amp; Leadership 
<ul><li>Provide guidance &amp; mentorship to the team through changes in application, courtroom operations, and other related judicial workflows</li><li>Promote open communication, teamwork, and a positive culture to maximize productivity and innovation</li><li>Set an example for peers by embracing best practices, contributing to continuous process improvement, and delivering best-in-class customer service.</li></ul> 
Performs all other duties as assigned.</div></div>
<div><h2 class="jobSectionHeader">Minimum and Additional Requirements</h2></div>
<div>A high school diploma (or equivalent) and at least five (5) years of progressively responsible experience providing application support, technical support, and user training in a court or judicial setting.</div> 
<div><h2 class="jobSectionHeader">Preferred Qualifications</h2></div>
<div><div>Knowledge of the South Carolina state court system. Experience working in South Carlina's Statewide Case Management System (CMS), Jury Management System (JMS) and E-Filing application is a plus. 
Training or hands-on experience with court case management systems, judicial technology applications, or comparable enterprise-level systems. Demonstrated experience analyzing complex technical issues, performing troubleshooting, and implementing effective solutions. 
Proven experience delivering training in multiple formats, including in-person, virtual, and one-on-one instructional settings. Strong background providing technical troubleshooting and end-user support in a fast-paced or mission-critical environment. 
Experience conducting functional and system testing, including documenting results and identifying system improvements. 
Demonstrated work in a technical support or help desk environment supporting diverse user groups. 
Experience developing, modifying, and using SQL scripts for data queries, validation, reporting, or troubleshooting purposes. 
Excellent written and verbal communication skills, with the ability to explain technical concepts clearly to non-technical users. 
 
Knowledge &amp; Skills required 
Demonstrated experience working with court case management systems or judicial technology applications. 
Ability to analyze, troubleshoot, and provide solutions to complex problems. 
Experience delivering in-person, virtual, and one-on-one training 
Proven ability to provide technical troubleshooting and end-user support 
Strong written and verbal communication skills 
Knowledge of functional and system testing methods and techniques. 
Demonstrated experience in a technical support environment. 
Experience using and developing SQL scripts.</div></div>
<div><h2 class="jobSectionHeader">Additional Comments</h2></div>
<div>The South Carolina Judicial Branch offers an exceptional benefits package for FTE positions that include:<ul><li>
Health, Dental, Vision, Long Term Disability, and Life Insurance for Employee, Spouse, and Children.</li><li>
State Retirement Plan and Deferred Compensation Programs (Temporary positions have option to enroll).</li><li>
15 days paid annual (vacation) leave per year.</li><li>
15 days paid sick leave per year.</li><li>
Option to designate 10 days of earned paid sick leave per year as family sick leave.</li><li>
13 paid state holidays.</li><li>
Workers&rsquo; Compensation Benefits.</li></ul></div></div></div>

Application Support Specialist

California State University, Bakersfield

<div>
 
 CLASSIFICATION TITLE
 
 : Technology Support Specialist II
 
 
 
 UNION CODE:
 
 R09
 
 
 
 TEMPORARY END DATE:
 
 This position is temporary and ends on or before June 30, 2027. Any continuation beyond June 30, 2027 is contingent upon satisfactory performance and available funding.
 
 
 
 FT/PT:
 
 Full-time
 
 
 
 PAY PLAN:
 
 12-month
 
 
 
 WORKPLACE TYPE:
 
 On-site (work in-person at business location)
 
 
 
 ANTICIPATED HIRING RANGE:
 
 Step 1 $5,787 - Step 4 $6,141
 
 
 <ul>
 <li>
 However, offer amount will be commensurate with candidate&rsquo;s experience, education, skills, and training.
 
 
 </li>
 </ul>
 
 CSU CLASSIFICATION SALARY RANGE:
 
 $5,787 - $8,430
 
 
 
 PAY BASIS:
 
 Monthly
 
 
 
 BENEFITS:
 
 CSUB offers a best-in-class benefit package for eligible employees that includes an array of medical plans, choice of dental plans, vision coverage, retirement participation in CalPERS, CSU tuition waiver, up to 24 vacation days per year, sick leave with unlimited accrual, 15 paid holidays per year and more! See our benefits website for additional information.
 
 
 
 CANDIDATES ELIGIBLE TO APPLY:
 
 Open to all qualified applicants
 
 
 
 Special Instructions To Applicant
 
 
 
 
 FOR PRIORITY CONSIDERATION
 
 , applications must be received by
 
 May 19, 2026
 
 ; however, the position will remain open until filled.
 
 
 
 POSITION PURPOSE:
 
 Information Technology Services (ITS) is CSU Bakersfield&rsquo;s central IT organization, providing computing, infrastructure, telecommunications, and support for the university's teaching, learning, research, business, and outreach activities.
 
 
 Under general supervision of the Director of Academic Technology and ITS Grants, the Campus Technology Trainer applies professional technical support knowledge to design, develop, and deliver enterprise technology training for centrally supported applications as part of the university&rsquo;s Digital Transformation initiatives. Applications include AdobeSign, Common Financial System, Data Warehouses, Excel, advanced Excel (pivot) and other functions like ProCard reconciliation and Procure to Pay, etc. The position supports institutional efforts to increase effective utilization of campus technologies, improve user competency, and reduce avoidable Service Center ticket volume through proactive training and user enablement strategies.
 
 
 The position also independently manages training operations, develops campus-specific instructional materials, and supports system implementation efforts to promote effective adoption and utilization of institutional software platforms. The Campus Technology Trainer provides consultative guidance to faculty, staff, and student employees on the functional use of enterprise systems, administers related training workflows and web resources, and performs functional configuration and user administration of designated platforms. The position identifies and escalates complex technical issues as appropriate while serving as a key liaison between end users, technical teams, and vendors to support service quality, accessibility compliance, and continuous improvement.
 
 
 
 Duties &amp; Responsibilities
 
 
 
 Enterprise Technology Training Development &amp; Delivery
 
 
 <ul>
 <li>
 Independently design, develop, and deliver instructor-led, virtual synchronous, and asynchronous training to staff, faculty, and student workers for centrally supported enterprise software platforms such as AdobeSign, Common Financial System, Data Warehouse, Excel, etc.
 </li>
 <li>
 Facilitate a recurring schedule of training sessions (targeting a minimum of three per month), including onboarding for new users and intermediate/advanced topic offerings.
 </li>
 <li>
 Provide baseline operational instruction for supported enterprise applications, escalating more complex specialty, departmental, research-specific, or independently procured system needs to appropriate individuals as needed.
 </li>
 <li>
 Respond to real-time user questions during training sessions, demonstrating relevant advanced features (e.g., reporting functionality, workflow tools) and applying consultative teaching techniques.
 </li>
 <li>
 Customize vendor-provided materials into campus-specific instructional guides and reference documentation aligned with institutional workflows.
 </li>
 <li>
 Ensure all training materials and delivery modalities comply with CSU accessibility standards (Section 508/WCAG).
 </li>
 <li>
 Identify and escalate system-level configuration or technical issues beyond training scope to appropriate functional or technical staff for resolution.
 </li>
 <li>
 Design and deliver training on the effective use of approved AI-assisted tools for troubleshooting, solution identification, and response drafting, ensuring alignment with ITS procedures, service standards, and data handling guidelines.
 </li>
 <li>
 Develop and maintain campus-specific instructional materials and reference guides for AI-assisted tools and workflows, including best practices, limitations, and appropriate use cases.
 
 
 </li>
 </ul>
 Implementation &amp; Training Support
 
 
 <ul>
 <li>
 Serve as the designated training representative on project teams implementing new or upgraded centrally funded applications.
 </li>
 <li>
 Develop and coordinate training rollout plans and user communications associated with system go-live activities.
 </li>
 <li>
 Assess user readiness, identify adoption barriers, and recommend improvements to support platform uptake and effective use.
 </li>
 <li>
 Create and deliver train-the-trainer resources when appropriate to support distributed adoption.
 </li>
 <li>
 Update training materials and resources to reflect final systems configurations and improvement post-deployment.
 </li>
 <li>
 Represent and provide end-user perspectives during implementation discussions to support usability and adoption.
 </li>
 <li>
 Support the rollout and adoption of AI-assisted technologies by developing training strategies, creating user guidance, and aligning training delivery with system implementation timelines and operational needs.
 
 
 </li>
 </ul>
 Training Operations, Workflow Administration &amp; Coordination
 
 
 <ul>
 <li>
 Independently manage operational processes supporting campus technology training delivery and related service workflows.
 </li>
 <li>
 Utilize the ITS ticket management system to receive, document, prioritize, and track training requests and consultation activities. Maintain accurate records of communications, actions taken, and resolution status in accordance with ITS service standards.
 </li>
 <li>
 Develop and maintain electronic request and registration workflows (e.g., Kuali forms) to support training intake, scheduling, and participant tracking.
 </li>
 <li>
 Administer and maintain the ITS training website, ensuring accurate, current information regarding centrally funded software training offerings, schedules, and resources.
 </li>
 <li>
 Manage the ITS training calendar, coordinating course scheduling, registration processes, and updates related to system changes or new offerings.
 </li>
 <li>
 Analyze recurring training requests or support trends to inform and recommend updates to documentation and delivery methods.
 </li>
 <li>
 Collaborate with campus partners, including the Faculty Teaching and Learning Center and other administrative units, to coordinate training efforts, avoid duplication, and align offerings with institutional priorities.
 </li>
 <li>
 Ensure that published training information and associated workflows comply with CSU accessibility, data privacy, and information security standards.
 </li>
 <li>
 Evaluate the effectiveness of AI-related training and tool adoption by gathering user feedback, identifying skill gaps, and recommending updates to training materials, workflows, and support practices.
 
 
 </li>
 </ul>
 Video Hosting Platform Administration
 
 
 <ul>
 <li>
 Provide technical administration of the enterprise video hosting system (i.e. Panopto), including configuration, user role management, and access permissions.
 </li>
 <li>
 Configure system settings as needed to support recording, storage, and delivery of training content. delivery.
 </li>
 <li>
 Ensure captioning and delivery formats meet accessibility and compliance standards for published video content.
 </li>
 <li>
 Monitor service usage analytics, identify trends affecting training consumption or adoption, and serve as liaison with vendor for service coordination including escalations, upgrades, or issue resolution.
 
 
 </li>
 </ul>
 
 Required Qualifications
 
 
 
 
 EDUCATION &amp; EXPERIENCE &ndash;
 
 Equivalent to a bachelor's degree in a related field and two (2) years of relevant experience. Additional experience which demonstrates acquired and successfully applied knowledge and abilities shown above may be substituted for the required education on a year-for-year basis. An advanced degree in a related field may be substituted for the required experience on a year-for-year basis.
 
 
 
 LICENSES &ndash;
 
 Possession of a valid driver&rsquo;s license or the ability to obtain by date of hire.
 
 
 
 SKILLS, KNOWLEDGE &amp; ABILITIES (SKA&rsquo;s) &ndash;
 
 
 
 <ul>
 <li>
 Regular and reliable attendance is required.
 </li>
 <li>
 Strong knowledge and expertise in hardware and software troubleshooting.
 </li>
 <li>
 Knowledge and ability to apply consultative skills to assess user needs and provide appropriate technological support.
 </li>
 <li>
 Strong communication and interpersonal skills with the ability to present technical information to technically diverse audiences in a clear and concise manner and produce technology education materials.
 </li>
 <li>
 Strong analytical skills to evaluate technology and configure and deploy systems updates.
 </li>
 <li>
 Skill in providing direction and training to others.
 </li>
 <li>
 Proficiency in using applicable software or technology systems.
 </li>
 <li>
 Ability to efficiently and successfully support and train on enterprise software applications and common end-user computing environments in a higher education setting.
 </li>
 <li>
 Knowledge of technology training principles.
 </li>
 <li>
 Knowledge of accessibility standards (Section 508/WCAG) as applied to digital instructional materials.
 </li>
 <li>
 Knowledge of service management practices and use of ticketing systems (e.g., ServiceNow) for documenting and tracking requests.
 </li>
 <li>
 Willingness to learn and utilize AI-assisted tools in daily support workflows, including AI-enhanced troubleshooting, ticketing, and communication tools, in accordance with ITS policies and procedures.
 </li>
 <li>
 Knowledge of CSU data privacy and information security expectations as they relate to instructional materials and user data.
 </li>
 <li>
 Ability to deliver clear, organized, and engaging instructor-led and virtual training sessions to audiences with varying levels of technical proficiency.
 </li>
 <li>
 Ability to translate technical system functionality into clear instructional materials, including user guides, and knowledge base articles.
 </li>
 <li>
 Ability to identify recurring support trends and incorporate findings into improved training content and delivery methods.
 </li>
 <li>
 Ability to configure user roles and basic settings within supported training-related platforms (e.g., video hosting systems).
 </li>
 <li>
 Working knowledge of video hosting or media management platforms.
 </li>
 <li>
 Exercise sound judgment in determining when to resolve issues within the scope of training versus escalating to technical or functional experts.
 </li>
 <li>
 Demonstrated customer service experience requiring a very high level of diplomacy and professionalism.
 </li>
 <li>
 Ability to use tact and diplomacy to effectively handle a broad range of high level and sensitive interpersonal situations with diverse personalities, and to respond appropriately to conflicts and problems.
 </li>
 <li>
 Ability to initiate, establish, and foster communication and teamwork by maintaining a positive, cooperative, productive work atmosphere in the University with the ability to establish and maintain effective working relationships within a diverse population and with those from various cultural backgrounds.
 </li>
 <li>
 Excellent communication skills; ability to effectively communicate information in a clear and understandable manner.
 </li>
 <li>
 Thorough knowledge of English grammar, spelling, and punctuation.
 </li>
 <li>
 Ability to interpret, communicate and apply policies and procedures.
 </li>
 <li>
 Ability to maintain a high degree of confidentiality.
 </li>
 <li>
 Excellent organizational and time management skills with the ability to set own priorities to coordinate multiple assignments with fluctuating and time-sensitive deadlines.
 </li>
 <li>
 Excellent computer skills and competence with a variety of computer applications including word-processing, spreadsheets, databases, on-line systems, Internet as well as online calendaring and email.
 </li>
 <li>
 Working knowledge of or ability to quickly learn University infrastructure.
 </li>
 <li>
 Must be willing to travel and attend training programs off-site for occasional professional development.
 </li>
 <li>
 Must be able to work overtime, occasional holidays, and adjust working hours to meet special jobs. May be called back periodically to perform work as needed on an emergency basis.
 
 
 </li>
 </ul>
 
 Preferred Qualifications
 
 
 
 <ul>
 <li>
 Professional experience providing technology training, end-user technology support, or technical consultation in a higher education or comparable organizational environment.
 </li>
 <li>
 Experience administering a video hosting or media management platform.
 </li>
 <li>
 Familiarity with enterprise systems such as Learning Management Systems or data reporting platforms.
 </li>
 <li>
 Familiarity with AI-assisted IT support tools or AI-enhanced service delivery technologies.
 </li>
 <li>
 Experience tracking attendance metrics and analyzing training impact on support trends.
 </li>
 <li>
 Demonstrated skills in an institutional/educational environment utilizing a customer-oriented and service-centered attitude.
 
 
 </li>
 </ul>
 
 PHYSICAL DEMANDS:
 
 SEDENTARY WORK &ndash; involves mainly sitting; minimal walking and standing; lifting light weight objects limited to 15 pounds.
 
 
 
 ENVIRONMENTAL FACTORS:
 
 N/A
 
 
 
 Special Conditions
 
 
 
 
 SCREENING:
 
 Only those applicants possessing experience most directly related to the immediate needs of the office will be invited to appear before a Qualifications Appraisal Board for the purpose of appraising training, experience, and interest in the position
 
 .
 
 
 
 
 BACKGROUND CHECK:
 
 Satisfactory completion of a background check (including a criminal records check) is required for employment. CSU will make a conditional offer of employment, which may be rescinded if the background check reveals disqualifying information, and/or it is discovered that the candidate knowingly withheld or falsified information. Failure to satisfactorily complete the background check may affect the continued employment of a current CSU employee who was conditionally offered the position.
 
 
 
 Education Code 89521 Requirements:
 
 Applicants will be required to disclose whether they have received a final administrative decision or final judicial decision determining that they have committed sexual harassment within the last seven years only after a determination is made that they meet the minimum qualifications for the position, and before an offer of employment is extended. Applicants who reach the final stages of the application process must sign a release form that authorizes the release of information by the applicant&rsquo;s current and/or former employers to the CSU concerning any substantiated allegations of misconduct.
 
 
 
 SENSITIVE POSITION:
 
 Sensitive positions are designated by the CSU as requiring heightened scrutiny of individuals holding the position, based on potential for harm to children, concerns for the safety and security of the people, animals, or property, or heightened risk of financial loss to the CSU or individuals in the university community.
 
 
 
 GENERAL INFORMATION:
 
 It is the policy of California State University, Bakersfield to hire only United States citizens and aliens lawfully authorized to work in the United States. All new employees will be required to present documentation verifying their right to accept employment. You will also be requested to present a social security card at the time of initial appointment in compliance with state payroll regulations. State regulations require that every state employee sign the Oath of Allegiance prior to commencing the duties of his/her State employment, except legally employed non-citizens. These individuals are required to sign the Declaration of Permission to Work.
 
 
 The California State University (&ldquo;CSU&rdquo;), including California State University, Bakersfield is committed to an inclusive and equitable community that values diversity and fosters mutual respect. All students and employees have the right to participate fully in CSU programs, activities, admission, and employment free from discrimination, harassment, sexual misconduct, sexual exploitation, dating violence, domestic violence, stalking and retaliation. The CSU Nondiscrimination Policy prohibits discrimination and harassment based on any protected status, sexual harassment, sexual misconduct, sexual exploitation, dating violence, domestic violence, stalking, prohibited consensual relationships, and retaliation.
 
 
 Campus contact for our Nondiscrimination policy is Allan Williams, Associate Vice President of Civil Rights &amp; Compliance, (661) 654-2713.
</div>

Campus Technology Trainer

Airport Community School District

<div>Report To: Director of Technology
Work Hours: 8 hours
Work Schedule: 260 days
Salary: based on the Central Office NSI Salary Schedule
Affiliation: None 
Qualifications:<ul><li>
Associate&rsquo;s Degree in related field required</li><li>
Bachelor&rsquo;s Degree in related field preferred</li><li>
Michigan School Business Officials (MSBO) obtainable within 3 years of hire</li><li>
Three (3) years of related experience working in IT preferred</li><li>
Experience with Google Workspace and/or Office 365 platforms</li><li>
Possess knowledge of Microsoft Active Directory, Group Policy, and MDM solutions.</li><li>
Possess knowledge of networking and wireless design and implementation fundamentals</li><li>
Possess knowledge of systems backup procedures and policies.</li><li>
Experience managing VoiP systems preferred</li><li>
Experience using Microsoft management tools like SCCM or Intune</li><li>
Evidence of good interpersonal skills with colleagues</li><li>
Evidence of adaptability and problem-solving skills</li></ul>
Essential Functions and Duties<ul><li>
Perform 2nd level technology hardware/software maintenance and troubleshooting.</li><li>
Server planning, installation, management, and support with advanced knowledge of Windows and Linux servers, in roles such as Active Directory, DNS and DHCP, NTFS permissions, File Shares, RDS, log management, etc. Ensures interoperability between servers, computers, and network equipment.</li><li>
Supports all components of the district wide area network and local area networks, including switches, firewalls, routers and other devices connected to the network.</li><li>
Assists in planning for information security with regard to servers, network, desktops, and backup systems.</li><li>
Assists in maintaining integrity of data, applications, servers, and network.</li><li>
Assists in creating and maintaining an up-to-date disaster recovery plan.</li><li>
Assists the district wide data backup system to ensure reliable server and information backups in accordance with industry standards.</li><li>
Assists in maintaining the district&rsquo;s server and network monitoring systems.</li><li>
Assists in maintaining and regularly updating documentation for servers, network, desktop, services, and other platforms related to technology.</li><li>
Supports the district&rsquo;s physical security systems as they pertain to the technology department, including security camera system implementation and support.</li><li>
Research and recommend innovative and, where possible, automated approaches for system administration tasks.</li><li>
Will occasionally be required to work nights and weekends due to mission critical system outages, new installations, or scheduled maintenance.</li><li>
Performs other duties as assigned.</li></ul> 
Demonstrate Professionalism 
<ul><li>
Provide positive communication between staff, students and parents and the communityIs consistently at work and on time; Ensures work responsibilities are covered when absent; Arrives at meetings and appointments on time</li><li>
Treats people with respect; keep commitments; work with integrity; be ethical; uphold organizational values</li><li>
Display willingness to make decisions; exhibit sound and accurate judgment; support and explain reasoning for decisions, with research/proof to back-up those decisions; include appropriate people in decision making process; make timely decisions</li><li>
Approach others in a tactful manner; React well under pressure; Treat others with respect and consideration regardless of their status or position; Accept responsibility for own actions; Follow through on commitments</li><li>
Exhibit confidence in self and others; inspire and motivate others to perform well; effectively and positively influence actions and opinions of others; accept feedback from others; give appropriate recognition to others</li><li>
Communicate effectively and professionally with colleagues, parents, and students</li><li>
Use of electronic communication such as Twitter, Facebook, or other forms of social media will be conducted professionally and respectfully to self and others</li></ul><ul><li> 
Perform other duties as assigned by district</li><li>
Follow the district and building policies and procedures</li><li>
Know and understand your contract</li><li>
Support the district goals</li></ul> 
Work Provisions
The employee shall remain free of any alcohol or non-prescribed controlled substance abuse in the workplace throughout his/her employment in the District. 
Physical Demands
Reasonable accommodations can be made to enable individuals with disabilities to perform the essential function of the position. 
Terms of Employment
Salary, wages, and work days/hours to be established by the Board of Education and/or Collective Bargaining Agreement.</div>

System Administrator, Technology

BSCBCD

<div><div>We are seeking a skilled, reliable, and proactive IT Systems Administrator and Education Technology Technician to oversee and support the school&rsquo;s day-to-day technology operations. The role will be responsible for managing the school&rsquo;s Google Workspace for Education platform, acting as the system administrator for related services, and providing technical support across all major school technology systems and devices. 
</div><div>
This position will also support the setup, maintenance, troubleshooting, and ongoing management of the school&rsquo;s student information system (SIS), staff and student devices, smart boards, laptops, desktop computers, printers, internet and network access, and other educational technology tools used across the school. 
</div><div>
The successful candidate should be able to provide both hands-on technical support and systems administration, while helping ensure that the school&rsquo;s technology environment runs smoothly, securely, and efficiently. 
</div><div>
Key Responsibilities: 
Google Workspace for Education Administration:</div><ul><li>
Serve as the main administrator for the school&rsquo;s Google Workspace for Education environment.</li><li>
Manage user accounts for staff and students, including setup, suspension, password resets, group management, and permissions.</li><li>
Administer Google Classroom, Google Meet, Drive, Gmail, Calendar, shared drives, and related services.</li><li>
Set up and manage organizational units, user policies, security settings, and access controls.</li><li>
Support the rollout and management of Education Plus features and other Google education tools.</li><li>
Monitor system usage, storage, security, and compliance.</li><li>
Troubleshoot issues related to login, email, Google Classroom, Meet, Drive access, and device syncing.</li><li>
Support teachers and leadership in making effective use of the Google education platform.</li></ul><div>
School Technology and Device Support:</div><ul><li>
Provide technical support for all school IT equipment and systems.</li><li>
Install, configure, maintain, and troubleshoot:<ul><li>
Smart boards</li><li>
Laptops</li><li>
Desktop computers</li><li>
Printers and scanners</li><li>
Projectors</li><li>
Classroom display systems</li><li>
Staff and student devices.</li><li>
School Wi-Fi and internet-connected devices.</li></ul></li><li>
Ensure all classroom technology is working properly and ready for daily use.</li><li>
Conduct routine inspections and preventive maintenance of equipment.</li><li>
Coordinate repair and replacement of damaged or faulty equipment.</li></ul><div>
Student Information System (SIS) Management:</div><ul><li>
Support the implementation, setup, and daily operation of the school&rsquo;s Student Information System.</li><li>
Manage student, staff, timetable, attendance, grading, and reporting related system functions as required.</li><li>
Assist with user training and support for the SIS platform.</li><li>
Help ensure data accuracy, system integrity, and timely updates.</li><li>
Liaise with SIS providers or vendors where needed for support and troubleshooting.</li></ul><div>
Network and Infrastructure Support:</div><ul><li>
Assist with the monitoring and basic maintenance of the school&rsquo;s network, internet connectivity, Wi-Fi access, and shared systems.</li><li>
Work with external IT vendors, internet service providers, or contractors when needed.</li><li>
Help ensure stable connectivity across classrooms, offices, and shared learning spaces.</li><li>
Maintain asset records and documentation for hardware, software, licenses, and warranties.</li></ul><div>
Technical Support and User Assistance:</div><ul><li>
Provide day-to-day helpdesk support to staff, leadership, and authorized users.</li><li>
Respond promptly to technical issues and minimize downtime.</li><li>
Train staff on the use of school systems and digital tools where needed.</li><li>
Support teachers in the use of classroom technology and hybrid learning systems.</li><li>
Assist with school events, presentations, online meetings, and other technology-related operational needs.</li></ul><div>
Security, Data Protection, and Compliance:</div><ul><li>
Help maintain the security of school systems, user accounts, and devices.</li><li>
Apply security settings, software updates, patches, antivirus, and access controls.</li><li>
Monitor for technical risks, unauthorized access, and system misuse.</li><li>
Support backup processes and data protection procedures.</li><li>
Maintain confidentiality of school, staff, and student information at all times.</li></ul><div>
Strategic and Operational Support:</div><ul><li>
Support the school in planning and improving its technology systems and digital learning environment.</li><li>
Recommend practical solutions for improving efficiency, performance, and reliability.</li><li>
Assist in the rollout of new school technology systems and upgrades.</li><li>
Contribute to the development of procedures, user guides, and IT policies where required.</li></ul><div>
Qualifications:</div><ul><li>
Bachelor&rsquo;s degree or diploma in Information Technology, Computer Science, Systems Administration, or a related field.</li><li>
Relevant certifications in Google Workspace administration, networking, hardware support, or Microsoft/IT systems are an advantage.</li><li>
Strong working knowledge of Google Workspace for Education administration.</li><li>
Experience supporting school technology systems, education platforms, or similar environments preferred.</li><li>
Experience with SIS platforms, educational software, or school administration systems is highly desirable.</li><li>
Good understanding of IT hardware, software, networking, account administration, and troubleshooting.</li><li>
Experience with smart classroom technologies is an advantage.</li></ul><div>
Experience:</div><ul><li>
Minimum 3&ndash;5 years of relevant IT support and systems administration experience.</li><li>
Previous experience in a school, training center, or educational institution is strongly preferred.</li><li>
Experience supporting both administrative and classroom technology environments preferred.</li></ul><div>
Skills and Competencies:</div><ul><li>
Strong technical troubleshooting skills.</li><li>
Good understanding of Google Admin Console and cloud-based systems.</li><li>
Ability to manage multiple tasks and priorities across a busy school environment.</li><li>
Strong communication and user support skills.</li><li>
Ability to work independently and solve problems efficiently.</li><li>
Organized, dependable, and service-oriented.</li><li>
Able to explain technical issues clearly to non-technical staff.</li><li>
Strong sense of responsibility, confidentiality, and professionalism.</li></ul><div>
Key Areas of Oversight: The role may be expected to oversee and support areas such as:</div><ul><li>
Google Workspace for Education.</li><li>
Google Classroom and Meet setup.</li><li>
Education Plus implementation support.</li><li>
SIS platform administration.</li><li>
Smart boards and classroom presentation systems.</li><li>
Laptops, desktops, tablets, and printers.</li><li>
Staff and student account management.</li><li>
Internet, Wi-Fi, and connected devices.</li><li>
IT inventory and asset tracking.</li><li>
Technical onboarding and staff support.</li></ul><div>
Working Conditions:</div><ul><li>
School-based role with daily on-site presence.</li><li>
May require support before or after school hours during setup periods, events, examinations, system rollouts, or urgent technical issues.</li></ul><div>
Preferred Personal Attributes:</div><ul><li>
Proactive.</li><li>
Patient and approachable.</li><li>
Solutions-focused.</li><li>
Detail-oriented.</li><li>
Calm under pressure.</li><li>
Committed to supporting teaching and learning through effective technology use.</li></ul></div>

IT Systems Administrator and Education Technology Technician

Daztech Private Limited

Job Description:-&gt; Oracle storage and systems support-&gt; Oracle Linux / Solaris / Unix Support to customers-&gt; Virtualization (KVM)-&gt; Able to demonstrate high initiative and ownership of issues-&gt; Able to work at a fast pace and achieve pre-determined billable utilization goals-&gt; Able to work at a high level independently, utilizing other resources with good judgment-&gt; Responsible supporting infrastructure technology implementations in Technology Support Services-&gt; Good written, verbal and interpersonal skills-&gt; Provide subject matter expertise, advice and consultancy for assigned technology and infrastructure systems-&gt; Installing and configuring hardware and different software products as per project requirement-&gt; Troubleshoot and resolve issues when contacted by clients by providing both on-site and remote support-&gt; Managing assigned projects and program components to deliver services in accordance with established objectives.-&gt; Complete time logs in helpdesk after completing tasks to ensure accurate and timely time tracking, project management and record-&gt; Virtualization (KVM/ VMware)-&gt; Hands on experience for Oracle systems and storagesRequired Experience: 2 years to 4 yearsHow to Apply: Please share your CV at careers@daztech-intl.comJob Type: Full-timeApplication Question(s):<ul><li>How much experience do you have of Customer Support?</li><li>What is your current salary?</li><li>What is your expected salary?</li><li>Do you have to serve notice period? If yes, then how much it is?</li><li>Our office is located at E11, do you have any commute issue?</li></ul>Work Location: In person

Senior Customer Support Engineer

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