telephone information supervisor

Abhikalpan Construction Solution Pvt Ltd

Job Title: Telecaller Department: TeleSales Location: Office No. 922, Nyati Empress, Viman Nagar Rd, Clover Park, Viman Nagar, Pune, Maharashtra 411014 Employment Type: Full-timeJob SummaryWe are looking for a Telecaller to handle outbound and inbound calls, generate leads, explain products/services to customers, and maintain good customer relationships. The candidate should have good communication skills and a positive attitude.Key Responsibilities<ul><li>Make outbound calls to prospective customers</li><li>Handle inbound queries and provide information</li><li>Explain products/services clearly to customers</li><li>Maintain customer database and call records in Excel/CRM</li><li>Follow up on leads and convert to sales/appointments</li><li>Resolve customer queries professionally</li><li>Achieve daily/weekly calling and conversion targets</li><li>Coordinate with sales/field teams if required</li></ul>Eligibility &amp; Requirements<ul><li>12th pass / Graduate</li><li>Fresher or experienced both can apply</li><li>Good verbal communication skills (Hindi/English/regional language)</li><li>Basic computer knowledge &amp; typing skills</li><li>Comfortable working with targets</li><li>Pleasant voice and confident telephone manners</li></ul>Preferred Skills<ul><li>Customer handling skills</li><li>Convincing and negotiation skills</li><li>Active listening skills</li><li>Patience and problem-solving attitude</li></ul>Job Type: Full-timePay: ₹9,160.92 - ₹10,034.08 per monthBenefits:<ul><li>Cell phone reimbursement</li></ul>Work Location: In person

Tele Caller Executive

Novelgene Technologies Private Limited

We are seeking a motivated and dynamic Telecaller to promote our multiomics services (Genomics, Proteomics, Metabolomics, Transcriptomics, etc.) to scientists, researchers, and professionals across India. The ideal candidate will have excellent communication skills and a basic understanding of biotechnology or life sciences. They will be responsible for lead generation, customer engagement, and sales conversion through phone calls, emails, and follow-ups.Job Type: Full-timePay: ₹8,347.23 - ₹24,004.17 per monthBenefits:<ul><li>Cell phone reimbursement</li><li>Paid sick time</li></ul>Language:<ul><li>Hindi (Required)</li><li>English (Required)</li></ul>Work Location: In person

Saeed & Mohammed Al Naboodah Group

<div>
 
 
 Purpose of the Job:
 
 
 <ul>
 <li>
 Ensure high levels of customer satisfaction through excellent services by following rules and regulations of travel industry. Ensure efficient front-line airline representation and customer service
 </li>
 </ul>
 
 
 
 
 
 Job Accountabilities:
 
 
 
 Manage airline counters and passenger handling;
 
 
 Maintain service quality and airline brand standards
 
 
 Manage the sales counter, deal with walk-in, and telephone customers to provide up-to-date information on flights, packages, hotels, car hire and other travel services.
 
 
 Make bookings for travel services by computer or telephone.
 
 
 Issue tickets/travel documents and brief customer as appropriate.
 
 
 Follows-up on wait-listed and time limit bookings and coordinate with customers.
 
 
 Obtain pre-flight confirmations from passengers.
 
 
 Deal with lost tickets/baggage.
 
 
 Arrange delivery of documents.
 
 
 Ensure payment is received in full prior to travel.
 
 
 Distribute brochures where appropriate.
 
 
 Ensure all manuals and airline tariff information are up to date.
 
 
 Prepare daily sales report and reconcile for submission to Supervisor.
 
 
 Perform all the activities in compliance with the Company&rsquo;s QHSEMS and as per the assigned specific responsibilities.
 
 
 
 
 
 
 Qualifications &amp; Education
 
 
 
 Grade 12 and above
 
 
 
 
 
 
 Experience
 
 
 
 Minimum 2years of experience in a similar role within the travel industry.
 
 
 
 Knowledge &amp; Skills
 
 
 
 Fluent in English; Arabic an advantage.
 
 
 Computer literate.
 
</div>

Counter Operations Agent - GSA

Sukh Sagar Medical College

Hospital Floor Supervisor Job DescriptionWe are looking for an organised Floor Supervisor to supervise all floor activity, including assisting Patients and monitoring staff.Floor Supervisor Requirements:<ul><li>Degree in Healthcare Administration, Business Administration or relevant field, proven work experience as a Hospital Administration supervisor or similar role.</li><li>Knowledge of medical terminology and hospital industry will be added advantage.</li><li>Hands on experience with database systems and MS Excel</li><li>Solid understanding of healthcare procedures and regulations</li><li>Basic accounting skills Familiarity with medical transcription will be added advantage.</li><li>Excellent organizational and time management skills</li><li>Highly organized and Ability to supervise and train team members</li><li>Problem solving attitude</li></ul>Duties:-<ul><li>The Floor supervisor is responsible for ensuring that all floor requirements are met.</li><li>To be successful as a floor Supervisor, you should have excellent interpersonal skills and be highly organized.</li><li>Ensures Availability of Doctor and Resolves Issues related to Operation Management.</li><li>Ensures prompt Response to nursing calls. Monitors Staff behavior and attitude</li><li>Ensures that new admissions received in the system.</li><li>Ensures that discharges are completed on time in the system.</li><li>Ensures Patient care by Addresses patient problems with any queries or requests.</li><li>Provides information in case of any queries, checking completeness of Medical Record File.</li><li>Manage the day to day Patient Care Services, Personally handle queries to ensure accurate courteous communication, providing all required information</li><li>Provide an effective communication link between patient and medical staff, Maintains quality service by establishing and enforcing organization standards.</li><li>Ensure service is proactive responsive whether in person, on the telephone or via mail.</li></ul>Note:-<ul><li>Joining:- on immediate basis.</li><li>Mail Id-deepti.j@ssmch.in, hr@ssmch.in</li><li>Contact-9685123122,9131379699.</li></ul>Job Types: Full-time, PermanentPay: Up to ₹240,000.00 per yearExperience:<ul><li>total work: 2 years (Preferred)</li></ul>Work Location: In person

Hospital Floor Supervisor

Hilton Worldwide, Inc.

Job Description - Personal Assistant Supervisor (Front Office) Waldorf Astoria Dubai Palm JumeirahA Personal Assistant Supervisor with Waldorf Astoria Dubai is responsible for managing the Personal Assistance section and ensures on-time and accurate handling of Guest and management messages, enquiries and emergencies.What will I be doingA Personal Assistant Supervisor manages the Switchboard Department and ensures on-time and accurate handling of Guest and management messages, enquiries and emergencies. Specifically, you are responsible for performing the following tasks to the highest standards:<ul><li>Overseeing the performance of Personal Assistance team, ensuring they adhere to hotel standards, provide excellent customer service, and handle calls efficiently.</li><li>Creating schedules for Personal Assistance team to ensure adequate coverage during peak times and adjusting staffing levels based on occupancy and call volume.</li><li>Conducting training sessions for new Personal Assistance team and providing ongoing coaching to improve their skills in handling calls, using hotel systems, and delivering exceptional service.</li><li>Monitoring calls for quality assurance purposes, providing feedback to Personal Assistance team, and implementing improvements to enhance guest satisfaction.</li><li>Assisting with escalated guest concerns or complaints related to telephone services, resolving issues promptly, and ensuring guest satisfaction.</li><li>To monitor the Kipsu application by actively engaging with guests to address promptly with their questions, requests or feedback.</li><li>Overseeing the maintenance and proper functioning of telephone systems, including troubleshooting technical issues and coordinating repairs as needed.</li><li>Liaising with other hotel departments such as front office and other Departments to ensure seamless communication and coordination.</li><li>Generating daily reports on call volume, service levels, and any notable incidents or concerns, providing insights to management for decision-making purposes.</li><li>Enforcing hotel policies and procedures related to Personal Assistance operations, ensuring compliance with privacy regulations and security protocols.</li><li>Identifying opportunities for process improvements, implementing new technologies or practices to enhance efficiency and guest experience.</li><li>Being prepared to handle emergency situations, such as medical emergencies or security incidents, by following established protocols and coordinating with appropriate personnel.</li><li>Proactively reaching out to guests to confirm reservations, assist with inquiries, and offer personalized services to enhance their overall experience.</li><li>Completing administrative duties such as updating phone directories, maintaining records, and managing inventory of supplies related to telephone operations.</li></ul>What are we looking forA Personal Assistant Supervisor (Telephone Operator Supervisor) serving Waldorf Astoria Hotels and Resorts brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviors, skills, and values that follow:<ul><li>Minimum 3-5 years of experience in a luxury hotel or premium customer service environment, including at least 1-2 years in a supervisory or team leader role within the Communications or Guest Service department.</li><li>Proven experience in managing and training a team of Telephone Operators or Call Center Agents in a high-end hospitality setting.</li><li>Strong leadership and coaching skills with the ability to inspire, motivate, and develop team members.</li><li>Excellent communication and interpersonal skills, demonstrating a warm, professional, and polished manner at all times.</li><li>In-depth knowledge of hotel operations, emergency procedures, and communication protocols.</li><li>Exceptional telephone etiquette, active listening, and problem-resolution skills.</li><li>Strong organizational and multitasking abilities to oversee shift operations, manage workload distribution, and ensure service consistency.</li><li>Commitment to delivering discreet, accurate, and prompt service to both internal and external guests.</li><li>Ability to handle guest and team concerns with patience, professionalism, and discretion.</li><li>Technical proficiency in hotel systems such as Opera PMS, multi-line switchboards, and internal communication platforms.</li><li>Keen attention to detail, ensuring all calls, messages, and wake-up requests are handled accurately and efficiently.</li><li>Flexibility to work various shifts, including weekends, nights, and public holidays, as required by hotel operations.</li><li>Impeccable grooming and personal presentation reflecting the hotel's luxury brand standards.</li></ul>It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:<ul><li>Previous experience as a Personal Assistant Supervisor or Telephone Operator Supervisor in a 5-star luxury hotel.</li><li>Proficiency in additional languages (verbal and written), such as Arabic, Russian, or French.</li><li>Familiarity with Hilton brand standards and communication procedures.</li></ul>What will it be like to work for HiltonHilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands . Our vision "to fill the earth with the light and warmth of hospitality" unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!

Personal Assistant Supervisor (Front Office) Waldorf Astoria Dubai Palm Jumeirah

Anantara Hotels & Resorts

<div>
 
 Company Description
 
 
 
 A luxury hospitality brand for modern travellers, Anantara connects guests to genuine places, people and stories through personal experiences and providing heartfelt hospitality in the world&rsquo;s most exciting destinations. From pristine islands and tropical beaches to cosmopolitan cities, tranquil deserts and lush jungles, Anantara welcomes guests for journeys rich in discovery.
 
 
 Banana Island Resort Doha by Anantara is a crescent of golden beach and over water villas just off the coast of downtown Doha. Accessible by private catamaran, escape for family adventures, ocean thrills or serene spa bliss.
 
 
 Enjoy an alcohol-free atmosphere with the little ones as you surf, dive, golf, bowl or cinema. Race across lagoon waters with a host of motorised water sports. Unwind in the Middle East&rsquo;s only wellness centre in a resort setting, spread across lush botanical gardens.
 
 
 
 Job Description
 
 
 
 <ul>
 <li>
 Keep Marina facilities and ground areas cleaned and maintained in accordance with the given task checklist(s)
 </li>
 <li>
 Keep marina pedestals and fire cabinets cleaned and in proper working order
 </li>
 <li>
 Monitor the boats moored in the marina to ensure their security
 </li>
 <li>
 Accountable for collecting berthing fee of any private boat/yacht visiting the island
 </li>
 <li>
 Answer the telephone promptly and politely provide information as the need arises
 </li>
 <li>
 To assist other associates in daily maintenance and operations a required
 </li>
 <li>
 Assist in security of overall facilities
 </li>
 <li>
 Must embody a strong customer service focus and public relations image toward the general public; to welcome boaters and be capable of providing information regarding points of interest, activities and promotions within the island
 </li>
 <li>
 Perform any other related duties as may be required or assigned by your supervisor
 </li>
 <li>
 Keep Marina facilities and ground areas cleaned and maintained in accordance with the given task checklist(s)
 </li>
 <li>
 Keep marina pedestals and fire cabinets cleaned and in proper working order
 </li>
 <li>
 Monitor the boats moored in the marina to ensure their security
 </li>
 <li>
 Accountable for collecting berthing fee of any private boat/yacht visiting the island
 </li>
 <li>
 Answer the telephone promptly and politely provide information as the need arises
 </li>
 <li>
 To assist other associates in daily maintenance and operations a required
 </li>
 <li>
 Assist in security of overall facilities
 </li>
 <li>
 Must embody a strong customer service focus and public relations image toward the general public; to welcome boaters and be capable of providing information regarding points of interest, activities and promotions within the island
 </li>
 <li>
 Perform any other related duties as may be required or assigned by your supervisor
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 <ul>
 <li>
 Graduate
 </li>
 <li>
 STCW Certification
 </li>
 <li>
 Previous experience
 </li>
 </ul>
</div>

Marina Boat Attendant

Town of Pecos City

<div>CRIMINAL INVESTIGATIONS ADMINISTRATIVE ASSISTANT
Classification Responsibilities: A Criminal Investigations Administrative Assistant performs difficult and varied clerical tasks involved in the processing and timely filing of felony and misdemeanor cases for prosecution with the District/County Attorney's Office.
Additional duties performed include:
Entering and updating cases in an automated case management records system. This includes monitoring the processing and status of in-custody cases including reviewing jail rosters for time frames of persons incarcerated.
Researching and printing required cases for court filing.
Distinguishing Features: The Criminal Investigations Administrative Aide is a civilian classification which may be assigned to the Criminal Investigations Division (CID)
QUALIFICATIONS
Employee Values: All employees of the Town of Pecos City are expected to uphold and exhibit the City's shared employee values of Knowledge, Respect, and Integrity.
Minimum Qualifications Required.
Special Requirements. Must possess a valid Texas Driver's License by hire date. Because of the confidential, sensitive nature of information handled, successful completion of a background investigation.
Preferred/Desirable Qualifications:
ESSENTIAL FUNCTIONS
Communication: Communicates with the general public, sworn officers, other City employees, victims, and law enforcement and judicial agencies to answer questions, obtain information, process cases and direct phone calls appropriately. Instruct and trains subordinates on the job as required in the absence of the supervisor. Prepares written documents such as case reports, memos, letters, search warrants, court orders, and miscellaneous forms with clearly organized thoughts using the proper sentence structure, punctuation, and grammar.
Manual/Physical: Reviews the work products of others to ensure compliance with department policies, procedures, and training manual instructions. Operates a variety of standard office equipment such as a copy machine, personal computer (PC), transcribing equipment, printer, copy machine, scanner, AFIS fingerprint system, submit cases to the County/District Attorney's Office. Enters data into an automated case management records system to maintain a case log and update case information.
Mental: Checks case filings for accuracy. Utilizes a PC with Criminal or Special Investigations Division shells and formats to type memos, letters, search warrants, major cases, and complaints for court filings. Prepares time limit cases to be submitted to City Court, Justice Courts, and to the Grand Jury by assembling and copying all the necessary forms, cases, supplementary reports, CJIS checks, and other documents of evidentiary value for prosecution purposes. Maintains a daily log and updates information on an automated records system of all cases that are submitted to the County Attorney's Office and the City Prosecutor. Prioritizes and assigns work to personnel such as case filings, transcriptions, and memos in the absence of the supervisor. Resolves procedural and operational problems in the absence of the supervisor. Performs mathematical calculations and statistical computations for monthly, quarterly, biannual and annual totals.
Knowledge/Skills/Abilities: Knowledge of: basic telephone etiquette; business English, spelling, and writing techniques; office practices, procedures, and equipment; bookkeeping and statistical methods of recording and compiling data; police operations, objectives, and procedures; and the organization, records systems, and office procedures and practices of the Pecos Police Department CID, particularly with respect to filing cases and release of information.
Skills: operating a PC which is demonstrated by typing a minimum sustained rate of 50 net words per minute (wpm); operating transcribing equipment; filing numerically and alphabetically with accuracy; making arithmetic computations; and the use of duplicating and other electronic office equipment.
Ability to: interpret police report data and recognize errors and omissions; follow oral and written instructions; learn applicable federal and state requirements; compile, tabulate, and record monthly, quarterly, biannual, and annual comparison reports for staff analysis; deal effectively with the public over the telephone and in person; remain calm and think clearly and quickly in emotional and emergency situations; maintain confidentiality and security of records and information; work in an environment which requires several mandatory deadlines to be met; interpret, explain, and receive information for telephone and in-person inquiries; write routine correspondence relating to a specific program or function; and establish and maintain effective working relationships with other City employees, supervisors, personnel from outside agencies, and the general public.
The duties listed above are intended only as general illustrations of the various types of work that may be performed. Specific statements of duties not included do not exclude them from the position if the work is similar, related, or a logical assignment to the position.
Job descriptions are subject to change by the city as the needs of the city and requirements of the job change.</div>

Criminal Investigations Administrative Assistant

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