telephone operator

City Centre Rotana Doha

<div>
 
 Job Description
 
 
 
 We are currently looking for dynamic, and self motivated Front Office professionals who want to move their careers forward.
 
 
 As a Telephone Operator you are responsible to handle every phone call with importance to provide professional and customer focused response to our guests, ensuring their stay will become a memorable experience, whereby your role will include key responsibilities such as-
 
 
 <ul>
 <li>
 Receive each guest call in a professional and friendly manner
 </li>
 <li>
 Maintain effective communication with all related department to ensure smooth service delivery
 </li>
 <li>
 Handle every query in a polite and courteous manner and exceed guest expectations
 </li>
 <li>
 Ensure guests are greeted by name upon calling as per the Rotana Standard
 </li>
 <li>
 Maintain an up to date knowledge of the hotel and local services
 </li>
 <li>
 Maintain an awareness of guest profile through the Opera guest profile system
 </li>
 <li>
 Complete management&rsquo;s long distance call vouchers and record them on the traffic sheet
 </li>
 <li>
 Maintain the guest wake up call sheet and deliver calls accordingly on time and to the established standard
 </li>
 <li>
 Ensure the proper operation of the switchboard, resulting in fast and efficient transferring of internal and external calls
 </li>
 <li>
 Take messages for guests and management as per the required standard
 
 
 </li>
 </ul>
 
 Skills
 
 
 
 
 Education, Qualifications &amp; Experiences
 
 
 
 You should ideally have a diploma / degree in the hospitality field with similar previous work experiences. Excellent written and verbal English communication skills along with strong voice modulation abilities are essentials. Computer literate and previous experiences with Opera are an advantage.
 
 
 
 Knowledge &amp; Competencies
 
 
 
 The ideal candidate will be customer driven and an extremely proactive and &lsquo;switched on&rsquo; personality with an outgoing and approachable character. You will work well under pressure in a fast paced environment and be a great team player, who thrives in working with a multi-cultural team and guests alike, while possessing following additional competencies-
 
 
 Understanding the Job
 
 
 Taking Responsibility
 
 
 Recognizing Differences
 
 
 Customer Focus
 
 
 Customer Focus
 
 
 Adaptability
 
 
 Teamwork
</div>

Telephone Operator

Kempinski Hotels

<div>
 
 
 Application Deadline:
 
 2 November 2025
 
 
 
 Department:
 
 Rooms Division, Front Office &amp; Guest Services
 
 
 
 Location:
 
 Qatar - Doha
 
 
 
 Compensation:
 
 ر.ق0 / month
 
 
 
 
 Description
 
 
 
 The incumbent in this position is responsible for answering all incoming calls originating from within and outside the hotel in a friendly and caring manner according to the Kempinski and LQA standards.
 
 
 
 Key Responsibilities
 
 
 
 <ul>
 <li>
 Answer all incoming calls, connect them to the appropriate extension in an efficient, friendly and caring manner according to the Kempinski standards.
 </li>
 <li>
 Write down messages accurately for our guests and deliver messages in a timely manner.
 </li>
 <li>
 Handle guests' requests for DND (Do Not Disturb) and confidential status.
 </li>
 <li>
 Handle personal wakeup call requests for guests according to the LQA standard and automatic wakeup call requests for group and crew guests.
 </li>
 <li>
 Answer all guest questions / requests in a friendly and caring manner, take appropriate actions or if needed, refer the matters to the relevant persons to handle. It may be providing information or assistance to make an outside call or handling a complaint, etc.
 </li>
 <li>
 In case of emergency, handles all communications for the hotel whilst serving as the communication center.
 </li>
 <li>
 Keep a complete record of each DDD (Domestic Direct Dial) and IDD (International Direct Dial). Coordinate with front office reception all telephones charges to ensure they are billed and collected from guests.
 </li>
 <li>
 Monitor TV channels in addition to outlets' and public area's music to ensure smooth and proper functioning.
 </li>
 <li>
 In case of emergency, handle all communications for the hotel whilst serving as the communication center.
 </li>
 <li>
 Keep abreast of telephone directory, new staff and leavers, emergency procedures, special promotions and general hotel product knowledge.
 </li>
 <li>
 Maintain the neatness of their working area at all times.
 
 
 Additional responsibilities and tasks can be added at any time according to the needs of the business and of the hotel.
 </li>
 </ul>
</div>

Crowne Plaza Hotel

<div>We want to welcome you to a world of bringing True Hospitality to everyone. When you join us at IHG&reg;, you become part of our global family. A welcoming culture of warmth, honesty and a passion for providing True Hospitality. We pride ourselves on letting your personality and passions shine, recognizing the individual contribution you make and supporting your ambition to learn and create your own career path. In making a difference to our guests and owners, colleagues and communities, every day is a chance to create great and unique experiences, in your own way. With over 370,000 colleagues in nearly 100 countries sharing our values, there are countless opportunities at your fingertips. We&rsquo;re growing; grow with us. Conveniently located in the heart of one of Doha's key business districts, close to major banks, Crowne Plaza and Holiday Inn Doha &ndash; The Business Park is just a 15-minute drive by car or complimentary shuttle from Doha's Hamad International Airport and near such attractions as Museum of Islamic Arts and Souk Waqif. Our 378 stylish guestrooms and suites at Crowne Plaza and 307 well-appointed guestrooms at Holiday Inn are all equipped with modern amenities designed for comfort and high-speed wireless internet access to stay connected.

Your day-to-day:
<ul><li>Handle Incoming Calls, handle In-house calls.
</li></ul><ul><li>Taking written messages for hotel guests; transferring guests to voice mail to leave a message as well as retrieving guests&rsquo; voice messages.
</li></ul><ul><li>Be able to lodge guests&rsquo; requests for Wake up calls, set the console and give the wake-up call, deal with unanswered wake-up calls</li></ul>
<ul><li>Be able to handle guest requests in terms of DND, privately registered guests, and Function room telephones.
</li></ul><ul><li>Be well versed in General hotel information, and knowledgeable about Speed Dial extension.
</li></ul><ul><li>Be able to handle security issues such as Fire alarm procedures, calling the house doctor, Bomb threats, and Guest/ Staff confidentiality.
</li></ul><ul><li>Assist with guest complaints
</li></ul><ul><li>Receive each guest call in a professional and friendly manner</li></ul>
<ul><li>Govern overnight tasks such as daily reports for all departments and line checks, pulse control reports; and communicating guest requests to the overnight runner.
</li></ul><ul><li>Be able to respond to crisis situations; running the operation manually when Opera crashes and applying the contingency plan in case the switchboard crashes.</li></ul>

What we need from you:
<ul><li>Minimum 1 &ndash; 2 years in a similar role.
</li></ul><ul><li>Effectively communicate with employees and guests
</li></ul><ul><li>Ability to work multiple shifts including night shift.</li></ul>
<ul><li>Multitask and prioritize departmental functions
</li></ul><ul><li>Maintain confidentiality of information
</li></ul><ul><li>Show initiative in anticipating guest or operational needs</li></ul>
<ul><li>Be proactive and use good judgment when dealing with challenging situations</li></ul>
<ul><li>Good command of English Language and Arabic.</li></ul>
<ul><li>Flexibility to respond to a range of different work situations</li></ul>

What you can expect from us:

We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life &ndash; including a full uniform, impressive room discounts and some of the best training in the business.
Our mission is to welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. IHG Hotels &amp; Resorts provides equal employment opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives.
IHG gives every member of the team the room they need to belong, grow and make a difference in a collaborative environment. We know that to work well, we need to feel well &ndash; both inside and outside of work &ndash; and through our myWellbeing
Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.</div>

Telephone Operator - Arabic Speaking

Marriott International

<div>
 
 Additional Information
 
 
 
 
 Job Number
 
 25165734
 
 
 
 Job Category
 
 Rooms &amp; Guest Services Operations
 
 
 
 Location
 
 Qabila Westbay Hotel, Diplomatic Street, West Bay Area, Doha, Qatar, Qatar,VIEW ON MAP
 
 
 
 Schedule
 
 Full Time
 
 
 
 Located Remotely?
 
 N
 
 
 
 Position Type
 
 Non-Management
 
 
 
 Position Summary
 
 
 
 Our jobs aren&rsquo;t just about giving guests a smooth check-in and check-out. Instead, we want to build and experience that is memorable and unique. Our Guest Experience Experts take the initiative to deliver a wide range of services that guide guests through their entire stay. They are empowered to move about their space and do what needs to be done. Whether processing operational needs, addressing guest requests, completing reports, or sharing the highlights of the local area, the Guest Experience Expert makes transactions feel like part of the experience.
 
 
 No matter what position you are in, there are a few things that are critical to success &ndash; creating a safe work place, following company policies and procedures, maintaining confidentiality, protecting company assets, upholding quality standards, and ensuring your uniform, personal appearance, and communications are professional. Guest Experience Experts will be on their feet and moving around (stand, sit, or walk for an extended time) and taking a hands-on approach to work (move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance). Doing all these things well (and other reasonable job duties as requested) is critical for Guest Experience Experts &ndash; to get it right for our guests and our business each and every time.
 
 
 
 Preferred Qualifications
 
 
 
 Education: High school diploma or G.E.D. equivalent.
 
 
 Related Work Experience: No related work experience.
 
 
 Supervisory Experience: No supervisory experience.
 
 
 License or Certification: None
 
 
 
 At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
 
 
 
 The Autograph Collection is a growing collection of four and five-star independent hotels, each offering unique and memorable experiences. Each hotel is thoughtfully chosen for its quality, originality, bold character, and ability to offer today&rsquo;s traveler a range of unique experiences suited to their individual sense of style and adventure. All Autograph Collection hotels look to attract The Individualist, the brand's target consumer. The Individualist is someone who uses travel as an opportunity to add to their personal narrative &ndash; in essence they are hand selecting our hotels whether for personal or corporate travel because it is much more than simply a place to rest. In joining Autograph Collection, you join a portfolio of brands with Marriott International.
 
 Be
 
 where you can do your best work,
 
 begin
 
 your purpose,
 
 belong
 
 to an amazing global team, and
 
 become
 
 the best version of you.
</div>

Guest Experience Expert- Telephone Operator

PREMIER INFOTECH

TELEMARKETING EXECUTIVE FEMALEJob Role: introduce the company to new customers and generate maximum leads.Responsibilities include identifying prospects, operating telephone equipment, giving product information and price quotations, completing orders, answering to prospects' inquiries, and updating customer databases.Responsibilities. &middot; Answering incoming calls from prospective customers. &middot; Cold calling people using a given client database to introduce existing services, introduce new services, sell products. Creating achievable sales goals that grow progressively larger over time. Updating customers' details on our database, and then sharing this information with staff. &middot; Using scripts to provide information about product&rsquo;s features, prices etc. and present their benefitsSend Weekly reports to sales managerJob Types: Full-time, PermanentSalary: QAR 3,000.00 - QAR 4,000.00Kindly read the full job description and salary details clearly.Job Type: Full-timePay: QAR3,000.00 - QAR4,000.00 per monthApplication Question(s):<ul><li>Briefly explain your experience as a telemarketing executive ?</li><li>If we select you then how soon you can join?</li></ul>Education:<ul><li>Diploma (Preferred)</li></ul>Experience:<ul><li>Telemarketing: 2 years (Required)</li></ul>Language:<ul><li>English (Required)</li></ul>

TELE MARKETING EXECUTIVE CUM RECEPTIONIST - FEMALE

Global Transport Group

We are a leading car rental and transportation company based in Doha, Qatar, seeking a friendly, organized, and professional Receptionist to join our team. The ideal candidate will serve as the first point of contact for our clients, providing excellent customer service and ensuring smooth day-to-day operations at the front desk. Responsibilities:<ul><li>Greet and welcome customers and visitors in a professional manner.</li><li>Answer and direct phone calls and handle general inquiries.</li><li>Schedule and coordinate vehicle pick-ups and drop-offs.</li><li>Manage email communication and maintain customer records.</li><li>Support the operations and sales teams with administrative tasks.</li><li>Keep the reception area tidy and organized.</li><li>Ensure a positive customer experience and assist in resolving minor issues.</li></ul>Requirements:<ul><li>Previous experience as a receptionist or customer service representative (experience in the car rental or transportation field is a plus).</li><li>Excellent communication skills in English and Arabic.</li><li>Proficient in Microsoft Office (Word, Excel, Outlook).</li><li>Professional appearance and friendly demeanor.</li><li>Strong multitasking and organizational skills.</li></ul>ob Details:<ul><li>Location: Doha, Qatar</li><li>Job Type: Full-time</li><li>Working Hours: 8 hours per day (schedule discussed during interview)</li><li>Salary: Competitive, based on experience + monthly incentives</li></ul>Job Type: Full-timePay: QAR2,500.00 per month

Receptionist – Car Rental & Transportation Company

Thabt Gulf Digital Soulution

Customer Service cum ReceptionistWe are seeking a friendly, well-groomed, and highly organized Customer Service cum Receptionist to manage our front desk and ensure an excellent customer experience. The ideal candidate will be the first point of contact for visitors and clients and must possess outstanding communication and interpersonal skills.Key Responsibilities:<ul><li>Greet and welcome guests and clients professionally and warmly</li><li>Answer, screen, and forward incoming phone calls in a polite and efficient manner</li><li>Handle all customer inquiries promptly via phone, email, or in person</li><li>Maintain a clean and organized reception area</li><li>Schedule appointments and manage meeting room bookings</li><li>Maintain records of incoming/outgoing correspondence and calls</li><li>Coordinate with internal departments for administrative and support needs</li><li>Assist with administrative tasks such as filing, data entry, and documentation</li><li>Ensure visitor logbooks and ID verification procedures are properly followed</li><li>Handle complaints and provide appropriate solutions in a timely manner</li></ul>Requirements:<ul><li>Candidate aged between 25&ndash;32 years who can join immediately</li><li>Minimum High School Diploma or equivalent; a degree/diploma in Business Administration is a plus</li><li>Proven work experience as a Receptionist or Customer Service Representative</li><li>Excellent verbal and written communication skills</li><li>Proficiency in MS Office (Word, Excel, Outlook)</li><li>Professional appearance and attitude</li><li>Strong organizational and multitasking abilities</li><li>Ability to work independently and under pressure</li><li>Fluent in [insert required languages, e.g., English, Arabic, etc.]</li></ul>Job Type: Full-time

Female candidates can join immediately - Customer service Receptionist

Explore 100+ Telephone operator in Qatar Moph License Jobs In Qatar Moph License Jobs In Doha Qatar Jobs In Doha Qatar this November. Find roles across top companies and apply now to boost your career.

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Telephone Operator

Telephone Operator

Telephone Operator - Arabic Speaking

Guest Experience Expert- Telephone Operator

TELE MARKETING EXECUTIVE CUM RECEPTIONIST - FEMALE

Receptionist – Car Rental & Transportation Company

Female candidates can join immediately - Customer service Receptionist