telephone operator receptionist

Mercor

Mercor is recruiting Telephone Operators who work in the Health Care and Social Assistance sector as independent contractors for a research project with one of the world's top AI companies. This project involves using your professional experience to design questions related to your occupation as a Telephone Operator. Requirements <ul> <li>Hourly compensation is $55 per hour on average based on experience and geography (listed scale is for U.S.-based applicants).</li> <li>4+ years full-time work experience as a Telephone Operator.</li> <li>Based in the US, UK, or Canada.</li> </ul> Apply by creating an account at </ul>

Telephone Operator

Hilton

<div>Telephone Operator
Telephone Operator is responsible for processing all incoming and outgoing calls accurately and courteously. 
What will I be doing? 
 
A Telephone Operator contributes to the impressions of our Guests and, therefore, must perform the following tasks to the highest standards:<ul><li>
Process all incoming and outgoing calls accurately and courteously</li><li>
Records and controls accurately wake up calls</li><li>
Pages guests in co-operation with concerned departments</li><li>
Assists guests with international calls and directory queries</li><li>
Calls guests by name whenever possible</li><li>
Pages staff member when requested</li><li>
Abides by principles of guest privacy</li><li>
Handles guests' needs or requests and reports complaints to the Supervisor</li><li>
Report on logbook daily</li><li>
Bill call costs</li><li>
Aware of local telephone listings and frequently dialed numbers</li><li>
Advises defects on switchboard equipment to Supervisor</li><li>
Attends to all guest queries and requests promptly</li><li>
Maintains detailed knowledge of the Hotel's fire, life and safety system</li><li>
Maintain Hotel Information</li><li>
Provide secretarial services for guests</li><li>
Efficient in the use of all business center equipment</li><li>
Update traffic sheets accurately</li><li>
Handle complaints promptly and follow up thoroughly on action taken</li><li>
Promote in house service and facilities</li><li>
Update airline schedules and guides the guest whenever requested</li><li>
Co-ordinate the reservations of meeting rooms</li><li>
Advise to Supervisor all stationary needs in advance</li><li>
Ensure cleanliness of work area and clean your work area prior to departing</li><li>
Report daily activities in logbook</li></ul>
Occupational Health and Safety Responsibilities:<ul><li>
Demonstrate Awareness of Hilton policies and procedures and ensure all procedures are conducted safely and within Hilton guidelines</li><li>
Be familiar with property safety, first aid and fire and emergency procedures and operate equipment safely and sensibly</li><li>
Initiate action to correct a hazardous situation and notify supervisors of potential dangers</li><li>
Log security incidents and accidents in accordance with hotel requirements</li></ul>
What are we looking for? 
 
Telephone Operator serving Hilton brands are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:
Drive for Results:<ul><li>
Compete against a standard of excellence by setting high performance standards and pursuing aggressive goals</li><li>
Strive for constant improvements and takes responsibility for achieving business results and persevere despite obstacles</li></ul>
Understanding the Business:<ul><li>
Demonstrate an interest in and an understanding of issues relevant to your department and hotel and keep your knowledge up to date, including legislative information</li><li>
Adheres to Hilton Corporate Code of Conduct, Employee Handbook and Hotel policies</li><li>
Demonstrates an understanding of competitors' major strengths and weaknesses</li><li>
Establishes and interprets key performance indicators to manage the business, consistently takes into accounts financial implications of business decisions and recommendations</li><li>
Has a broad knowledge of how the business is run, focuses on the major factors necessary to ensure that the business is successful and profitable</li></ul>
Hospitality:<ul><li>
Demonstrates an understanding of competitors' major strengths and weaknesses</li><li>
Establishes and interprets key performance indicators to manage the business, consistently takes into accounts financial implications of business decisions and recommendations</li><li>
Has a broad knowledge of how the business is run, focuses on the major factors necessary to ensure that the business is successful and profitable</li></ul>
Teamwork:<ul><li>
Demonstrate co-operation and trust with colleagues, supervisors, teams and across departments to deliver positive results</li><li>
Actively participate in wider hotel meetings</li><li>
Interact with department and hotel staff in a professional and positive manner to foster good rapport, promote team spirit and ensure effective two way communication</li></ul>
Adaptability:<ul><li>
Be comfortable and effective in an environment of ambiguity or change</li><li>
Be receptive to new ideas and respond to workplace changes in a flexible and optimistic manner</li><li>
Complete tasks as directed by Management</li></ul>
Developing Self:<ul><li>
Develop/update skills and knowledge (internally or externally) to reflect changed technology or changed work requirements</li><li>
Seek feedback on areas of shortfall</li><li>
Maximize opportunities for self-development</li></ul>
Reliability:<ul><li>
Ensure that your work quality meets the standards required and complete tasks in a timely and thorough manner with minimum supervision</li><li>
Follow standards, policies and procedures</li><li>
Meet hotel attendance and grooming standards</li></ul>
Cultural Awareness:<ul><li>
Understands and takes into account the global nature of the business; works effectively with colleagues from different viewpoints, cultures and countries.</li></ul> 
What will it be like to work for Hilton?
The future of hospitality is bright at Hilton: a leading global hospitality company with a diverse portfolio of world-class brands. Dedicated to filling the earth with the light and warmth of hospitality, we have welcomed more than 3 billion guests in our more than 100-year history. Hilton is proud to have an award-winning workplace culture, and we are consistently named among one of the World&rsquo;s Best Workplaces.
We support the mental and physical wellbeing of all Team Members, so they can Thrive, thanks to innovative programs and benefits such as workplace flexibility, career growth and development, and our Go Hilton Team Member Travel discount program. Hilton prioritizes understanding and integrating our Team Members&rsquo; unique perspectives and voices&mdash;along with those of our Guests, Owners, Suppliers, and Partners&mdash;to cultivate a diverse and inclusive environment for all. Check out the Hilton Careers blog and Instagram to learn more about what it&rsquo;s like to be on Team Hilton!
We are an equal opportunity employer and value diversity at our company. We will ensure that qualified individuals with protected disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions of his or her role, and to receive other benefits and privileges of employment. Please contact us to request accommodation.</div>

Fairmont Hotels & Resorts

<div>
 
 Company Description
 
 
 
 Join a hotel that is a member of the Accor network, whose group brings together more than 45 brands, 5,500 hotels, 10,000 restaurants and lifestyle destinations. Here, we believe in you and what you bring to the table. There are many opportunities for development and advancement. Every gesture, every smile, every action, contributes to creating a positive and memorable impact for our customers, our colleagues and also for our planet. Together, we embody the vision of responsible hospitality.
 
 
 Take the opportunity to become a Heartist&reg;, and let your heart guide you in this world where life beats faster.
 
 
 
 Job Description
 
 
 
 As a Telephone Operator at Fairmont Doha, you'll serve as the welcoming voice of the hotel - handling both internal and external communications with warmth, professionalism, and grace. You&rsquo;ll facilitate guest service requests, ensure smooth inter-department coordination, manage emergencies, and safeguard guest satisfaction throughout their stay.
 
 
 Key Responsibilities
 
 
 <ul>
 <li>
 Promptly and courteously handle all incoming calls following established telephone etiquette.
 </li>
 <li>
 Log guest inquiries and requests accurately and follow up using systems like Opera PMS and Royal Service Manager
 </li>
 <li>
 Monitor and expedite guest requests, liaising with relevant departments to ensure timely delivery
 </li>
 <li>
 Serve as the central communication point in emergencies, coordinating responses per hotel safety protocols
 </li>
 <li>
 Manage wake-up calls, ensuring both accuracy and punctuality
 </li>
 <li>
 Record guest preferences, service interactions, and incidents in the appropriate systems
 </li>
 <li>
 Handle in-room dining orders and assist with coordination of guest-facing services as needed
 </li>
 <li>
 Uphold guest confidentiality and data privacy at all times
 </li>
 <li>
 Take proactive ownership of the guest experience, ensuring satisfaction through attentive communication and resolution
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 <ul>
 <li>
 Prior experience in a frontline role within luxury hotel/s and/or resort/s - Front Office, Royal Services, or Call Centres is a valuable asset
 </li>
 <li>
 Excellent written and spoken English. Additional languages are advantageous
 </li>
 <li>
 Strong computer literacy, especially with systems like Opera PMS and Royal Service Manager (or equivalent platforms)
 </li>
 <li>
 Impeccable telephone etiquette and the ability to remain calm and courteous under pressure
 </li>
 <li>
 A genuine passion for exceptional guest service and a track record of surpassing expectations
 </li>
 <li>
 Strong multitasking skills, good judgment, and composure in a high-paced environment
 </li>
 </ul>
</div>

The First Group Hospitality

<div>Overview:<div> 
Hotel Avalon is a contemporary retreat situated in the heart of Jumeirah Village Circle, ideally positioned within close distance to Dubai&rsquo;s key business districts and major leisure attractions. The hotel features 349 elegantly appointed guestrooms and suites, each thoughtfully designed to offer both comfort and convenience to guests.</div><div></div><div> 
Hotel Avalon has a comprehensive suite of facilities including an outdoor swimming pool, the Rayya Wellness Spa, and a state-of-the-art fitness centre, catering to the needs of business and leisure travellers alike. The hotel&rsquo;s culinary offerings include Urban Eatery, an all-day dining destination, and Risen Caf&eacute;, renowned for its artisanal coffee and freshly baked pastries. Additionally, hotel guests get exclusive access to our Soluna Restaurants and Beach Club, on the Palm Jumeirah.</div><div></div><div> 
Join our dynamic team committed to delivering exceptional hospitality experiences and unlock endless opportunities for professional growth with Hotel Avalon.</div><div></div><div> 
The First Group Hospitality is a leading hospitality management company pioneering a new era of excellence. With a rapidly expanding portfolio of award-winning upscale hotels, signature restaurants, and distinctive leisure destinations, we are committed to creating unforgettable experiences at every touchpoint.</div><div></div><div> 
Our team of seasoned professionals brings decades of experience from renowned hotel brands, combined with a deep understanding of the Dubai and GCC markets. With a comprehensive infrastructure spanning all key areas of hotel management, we offer tailored solutions to maximise efficiency, drive revenue growth, and enhance guest satisfaction.</div><div></div><div> 
At The First Group Hospitality, we are dedicated to building long-term partnerships with our clients. By leveraging our global insights, regional expertise, and strong operational foundation, we ensure that every aspect of your hotel is managed with precision and care. Our goal is to optimise performance, boost profitability, and deliver sustainable growth for your property.</div>
Job Description:
<ul><li>Ensure brand standards, policies and procedures are adhered to at all times.</li><li>
Maintain complete knowledge of all hotel features/services, hours of operations, all hotel restaurant food concepts, menu price range, dress code and ambiance, all hotel room types, numbers/names, layout appointments, amenities and locations, all hotel room rates, special packages and promotions, daily house count and expected arrivals/departures scheduled daily group activities, names and locations of meeting/banquet rooms, room availability status for any given day.</li><li>
Maintain cleanliness throughout the areas.</li><li>
Organize and implement all special needs, personal preferences and amenity distribution in accordance to the department&rsquo;s standards and procedures.</li><li>
Answer and direct all external incoming telephone calls following the standard telephone etiquettes.</li><li>
Takes In Room Dining orders from the guests over the telephone. Enters order into MICROS system.</li><li>
Communicates special instructions to the kitchen and expediters.</li><li>
Handles guests&rsquo; complaints and takes action to resolve problems.</li><li>
Accepts and relays guests messages, either manually, written or through voice mail system.</li><li>
Maintain and update Opera telephone Directory.</li><li>
Prepare any admin related tasks delegated by the line manager.</li><li>
Takes request for wake up calls and follows through to ensure guests receive their wake up call at the requested time.</li><li>
Greets guests with a cheerful and pleasant voice during the conversation.</li><li>
Responds to emergency situations calmly, effectively, according to hotel guidelines.</li><li>
Actively participate in sending and distributing all incoming and outgoing faxes and messages.</li><li>
Understand and know all SOPs for fire evacuation, your role and what is required in Emergency situation.</li><li>
Successful completion of the training / certification process.</li><li>
Develop and maintain positive and productive working relationships with other employees and departments. Support all co-workers and treat them with dignity and respect.</li><li>
Follow, comply and ensure that all guests are checked-in and out from the DTCM e-service portal and CID systems.</li><li>
Follow, comply and ensure that all service requests and incidents either requested by a guest and/or associates are logged into FCS/e-connect software in a timely manner.</li><li>
Perform any other works as and when assigned by the supervisor and/or management.</li></ul>
Desired Skill &amp; Expertise:
<ul><li>At least 1+ years experience working at the reception or as a telephone operator in a 4* property with 250+ inventory.</li><li>
1 year experience Front Office computer literacy</li><li>
Excellent communications skills with Proficiency in speaking and writing English.</li><li>
Team player with excellent planning, organizing skills and excellent problem-solving skills.</li><li>
Able to work flexible working hours with rotating shifts.</li><li>
Pleasant personality and good grooming.</li></ul></div>

<div>Telephone Operator / Personal Concierge Desk Agent
A Personal Concierge Desk Agent will serve as the main contact for room reservations at the hotel; and therefore, must offer an excellent service and influence the Guest decision to stay at the property. 
 
 
What will I be doing? 
As a Personal Concierge Desk Agent , you will serve as the first line of inquiry for room reservations within the hotel. A Reservation Agent is responsible for offering excellent customer service, options, and other solutions to meet Guest and customer needs. Specifically, a Reservations Agent will perform the following tasks to the highest standards:
<ul><li>Convert, quickly, inquiries into contracted business</li>
<li>Respond, positively, to sales inquiries to develop future sales leads</li>
<li>Identify sales leads, as appropriate</li>
<li>Respond to all customers in a highly professional manner, including ensuring all reservations are completed accurately and to the Guest's expectation</li>
<li>Provide prompt and efficient service while maintaining the hotels brand standards</li>
</ul>What are we looking for? 
A Personal Concierge Desk Agent serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:
<ul><li>A passion for delivering great customer service</li>
<li>A highly professional telephone manner and excellent communication skills</li>
<li>Outstanding administration and organizational skills</li>
<li>Intermediate computer proficiency</li>
</ul>It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:
<ul><li>Previous experience in a Reservations environment</li>
<li>Tertiary qualifications, or other collegiate-level degree</li> 
</ul> 
 
What will it be like to work for Hilton? 
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision &ldquo;to fill the earth with the light and warmth of hospitality&rdquo; unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!</div>

Telephone Operator / Personal Concierge Desk Agent

Radisson Hotel Group

<div>
 
 Radisson Hotel Group is one of the world's largest hotel groups with ten distinctive hotel brands, and more than 1,460 hotels in operation and under development in 95+ countries. The Group&rsquo;s overarching brand promise is Every Moment Matters with a signature Yes I Can! service ethos.
 
 
 
 
 People are at the core of our business success and future. Our people are true Moment Makers and together we bring the culture, spirit, environment and opportunities that empower you to be your best, every day, everywhere, every time. Together, we make Every Moment Matter.
 
 
 
 
 
 
 Job Description
 
 
 
 
 *Provides courteous service to customers by operating the switchboard according to
 
 
 
 
 standards.
 
 
 
 
 *Communicates clearly and courteously.
 
 
 
 
 *Demonstrates fluency in the use of equipment.
 
 
 
 
 *Transfers incoming calls promptly to the appropriate extension.
 
 
 
 
 *Assists customers make long distance calls by instructing them on the appropriate
 
 
 
 
 procedures and/or placing calls for them.
 
 
 
 
 *Responds to customer questions regarding the hotel, in-house facilities and local events.
 
 
 
 
 *Provides courteous, prompt and accurate inter-hotel communications to staff and
 
 
 
 
 customers.
 
 
 
 
 *Takes and delivers accurate and complete messages.
 
 
 
 
 *Ensures customer is awakened as requested by accepting, recording and executing
 
 
 
 
 wake-up calls.
 
 
 
 
 *Communicates with authorised employees by using paging system and/or radio.
 
 
 
 
 *Follows established hotel security and safety policies as required.
 
 
 
 
 *Identifies and forwards incoming faxes, customer mail, packages and messages
 
 
 
 
 promptly.
 
 
 
 
 *Prepares lists and reports as requested.
 
 
 
 
 *Checks the daily arrival list.
 
 
 
 
 *Practices &lsquo;Yes I Can&rsquo; attitude.
 
 
 
 
 
 
 Qualifications
 
 
 
 <ul>
 <li>
 
 At least 2-3 years of experience in a telephone operator In a 3 to 5 star Hotel.
 
 
 
 </li>
 <li>
 
 Excellent communication skills&mdash;clear, courteous, and professional on the phone.
 
 
 
 </li>
 <li>
 
 Strong ability to manage multiple calls and prioritize effectively.
 
 
 
 </li>
 <li>
 
 Age range: 25 to 35 years old.
 
 
 
 </li>
 <li>
 
 Skilled in resolving customer inquiries and complaints promptly and courteously.
 
 
 
 </li>
 <li>
 
 Familiar with telephone systems, call routing, and basic office software.
 
 
 
 </li>
 <li>
 
 Capable of working well under pressure in a fast-paced environment.
 
 
 
 </li>
 <li>
 
 Demonstrates a proactive and positive &ldquo;Yes I Can&rdquo; attitude to problem-solving and customer service.
 
 
 
 
 
 </li>
 </ul>
 
 Additional Information
 
 
 
 
 
 Why Join Radisson Hotel Group?
 
 
 
 
 
 
 Live the Magic of Hospitality -
 
 Be part of a team that creates
 
 exceptional experiences and memorable moments
 
 every day. Let your
 
 Yes I Can!
 
 spirit shine as you bring hospitality to life.
 
 
 
 
 
 Build a Great Career -
 
 No matter your background or experience, we invest in your
 
 growth, learning, and career development
 
 &mdash;helping you reach your full potential.
 
 
 
 
 
 Experience the Team Spirit -
 
 Join a workplace that&rsquo;s
 
 inclusive, fun, and meaningful
 
 . We celebrate diversity, support one another and foster a sense of belonging through our
 
 Employee Resource Groups and inclusion initiatives
 
 .
 
 
 
 
 
 Lead with Your Ambition -
 
 Your ideas, passion and drive matter! We empower you to
 
 make a difference
 
 &mdash;in hospitality, your community and beyond.
 
 
 
 
 
 Enjoy Global &amp; Local Perks -
 
 No matter where you&rsquo;re located, you&rsquo;ll enjoy exclusive global benefits - like special hotel rates for you and your loved ones at our hotels worldwide. Plus, you&rsquo;ll have access to local perks and rewards tailored to your country, making your experience even more rewarding!
 
 
 
 
 
 Join us in shaping the future of hospitality!
 
 If you&rsquo;re ready to
 
 bring your talent, energy, and passion
 
 , we&rsquo;d love to hear from you.
 
 
 
 
 
 Apply now and let&rsquo;s make every moment matter.
 
 
 
 
 
 We welcome applicants from all
 
 backgrounds, abilities, and experiences
 
 . If you need any adjustments during the application process, please let us know.
 
</div>

Thabt Gulf Digital Soulution

Job description:Job description:Hiring Post &ndash;Receptionist Sales / Customer ServiceWe are expanding our team! We welcome female applicants who are confident, motivated, and passionate about customer interaction and sales.Responsibilities:<ul><li>Assist customers with inquiries and product information</li><li>Handle sales calls, messages, and follow-ups</li><li>Process orders and maintain customer records</li><li>Provide friendly and professional customer service</li><li>Meet sales targets and contribute to team goals</li></ul>Requirements:<ul><li>Strong communication and interpersonal skills</li><li>Positive attitude and customer-first mindset</li><li>Basic computer or phone handling skills</li><li>Experience in sales or customer service is a plus</li><li>Ability to work independently or as part of a team</li></ul>Job Type: Full-timePay: Up to QAR3,000.00 per month

Female Arabic Receptionist cum customer service

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