telesales team leader

BankByChoice

Are you a results-driven leader with a passion for financial markets? We&rsquo;re looking for a Floor Managers &amp; Team Leaders to lead our Teading telesales team focused on CFD Forex, Commodities, and US Equities.Responsibilities:<ul><li>Lead, train, and motivate a team of telesales agents</li><li>Monitor daily performance and drive conversion targets</li><li>Ensure compliance with regulatory and product standards</li><li>Collaborate with marketing and onboarding teams for lead flow</li><li>Provide product training and support to improve team expertise</li></ul>Requirements:<ul><li>Proven experience in CFD/Forex/Equity sales</li><li>Strong leadership and coaching skills</li><li>Solid understanding of trading platforms and market trends</li><li>Excellent communication and team management abilities</li></ul>Join a fast-growing fintech setup and grow with a performance-driven culture. Competitive salary + attractive commission structure.Apply now: [kumar.k@bankbychoice.com]Job Types: Full-time, PermanentPay: AED3,000.00 - AED8,000.00 per month

Floor Manager / Team Leader – Trading Platform Sales (CFD, Forex, Commodities & US Equities)

Zillionaire Realty

We are looking for a highly motivated and experienced Telesales Team Lead with a strong background in the FinTech or financial services industry. The ideal candidate will be responsible for leading a telesales team, driving performance, achieving sales targets, and ensuring smooth day-to-day operations.Key Responsibilities<ul><li>Lead, mentor, and motivate the telesales team to meet daily, weekly, and monthly targets.</li><li>Monitor team performance, provide regular feedback, and conduct performance evaluations.</li><li>Manage and distribute incoming leads efficiently, ensuring quick follow-ups and conversions.</li><li>Train team members on sales scripts, product knowledge, objection handling, and customer communication.</li><li>Track KPIs and prepare daily/weekly reports for management.</li><li>Ensure adherence to compliance, quality checks, and company sales processes.</li><li>Resolve escalations, improve customer experience, and handle critical client calls when required.</li><li>Identify gaps in performance and implement strategies for improvement.</li><li>Work closely with marketing and operations teams to improve lead quality and sales workflow.</li></ul>Requirements:<ul><li>Minimum 2&ndash;4 years of telesales experience, with at least 1 year in a Team Lead role.</li><li>Mandatory experience in FinTech/Loans/Credit/Financial services.</li><li>Strong leadership skills with the ability to inspire and manage a team.</li><li>Excellent communication, negotiation, and people-management skills.</li><li>Ability to work in a fast-paced, target-driven environment.</li><li>Familiarity with CRM systems and sales tracking tools.</li><li>Strong problem-solving skills and a customer-first mindset.</li></ul>What We Offer:<ul><li>Competitive salary: AED 3,500 &ndash; 5,000</li><li>Performance-based incentives</li><li>Growth and leadership opportunities</li><li>Supportive and collaborative work culture</li></ul>Job Types: Full-time, PermanentPay: AED3,500.00 - AED5,000.00 per month

Telesales Team Lead (FinTech Industry)

Confidential Company

<div>
 
 
 Head of Telesales and Kiosks
 
 
 
 Confidential: Dubai, United Arab Emirates (On-site)
 
 
 Job Summary:
 
 
 The Telesales Head will manage the telesales team and all telesales activities within the company.
 
 
 Roles and Responsibilities:
 
 <ul>
 <li>
 Motivate staff and leading the team to achieve targets.
 </li>
 <li>
 Coordinating with Marketing team to plan and execute telesales related digital campaigns.
 </li>
 <li>
 Interview and select new members of the telesales team.
 </li>
 <li>
 Develop telesales strategies, targets and key performance indicators.
 </li>
 <li>
 Develop and implement telesales commission and ensure its adherence with the overall commission policy in addition to its competitiveness with competitor&rsquo;s commission schemes.
 </li>
 <li>
 Develop and maintain standard workflow processes for business standardization and continuity.
 </li>
 <li>
 Excellent hands-on experience of using CRM and ERP systems.
 </li>
 <li>
 Responsible for correct, detailed, applicable and accurate client&rsquo;s database.
 </li>
 <li>
 Perform regular QA on random sample of recorded Telesales PA&rsquo;s calls.
 </li>
 <li>
 Forecast and analysis of telesales data and recommend better practices to increase sales volume.
 </li>
 <li>
 Report on progress towards telesales KPI&rsquo;s, identify deviations from KPI&rsquo;s targets and suggest. relevant training/ coaching needed to help his/her employees to fulfil their KPI targets.
 </li>
 <li>
 Provide reports, reflecting the department&rsquo;s performance and achievements.
 </li>
 <li>
 Ensure fair workload and leads distribution among the team to ensure that there is no bias, favouritism and discrimination in dealing with their team members.
 </li>
 <li>
 Provide a clear and transparent understanding of staff career development in the department.
 </li>
 <li>
 Conduct periodic status meetings with the department.
 </li>
 <li>
 Interact with Sales team to ensure the direct leads are being well taken care of.
 </li>
 <li>
 Interact closely with Sales, Marketing, IT, and Audit departments to ensure full alignment/ engagement for the interest of the business results.
 </li>
 </ul>
 
 Qualifications and Skills:
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in Marketing, Business Management, or a related field
 </li>
 <li>
 At least 7+ years of work experience as a Telesales Manager or a similar role
 </li>
 <li>
 Familiarity with the latest industry trends and developments
 </li>
 <li>
 Excellent communication, presentation, and negotiation skills
 </li>
 <li>
 Good time management and organizational skills
 </li>
 <li>
 Strong leadership skills
 </li>
 <li>
 Ability to multitask and handle stressful situations
 </li>
 <li>
 Highly motivated and detail-oriented individual
 </li>
 <li>
 Ability to work under pressure
 </li>
 </ul>
 
 
</div>

Head of Telesales and Kiosks

Abu Dhabi Commercial Bank

<div>
 
 
 Senior Officer &ndash; Telesales Digital Fulfilment
 
 
 
 
 
 
 Embark on a journey where your unique contributions are celebrated, and your professional growth is embraced. At ADCB, we nurture a diverse, inclusive community where every voice is valued.
 
 
 
 
 
 
 About the business area
 
 
 
 
 
 
 The Retail Banking Group (RBG) supports retail and micro-business customers in managing their finances, through expert advice and the provision of a full suite of specialist products and services in conventional and Shari&rsquo;ah compliant banking. The business is committed to driving digital innovation to deliver excellence in customer service. We are actively seeking an ambitious professional to join our Retail Banking team at ADCB to work alongside passionate colleagues who share your ambition to redefine excellence in banking.
 
 
 We are actively seeking an ambitious professional to join our Retail Banking team at ADCB to work alongside passionate colleagues who share your ambition to redefine excellence in banking.
 
 
 
 
 
 
 In this role, your key responsibilities include
 
 :
 
 
 
 
 
 <ul>
 <li>
 Telesales Fulfilment Execution- Execute fulfilment of telesales requests by validating customer information and coordinating with relevant teams to ensure timely and accurate processing of applications
 </li>
 <li>
 Lead Management- Track and manage sales leads received through digital channels to ensure proper documentation and follow-up for conversion
 </li>
 <li>
 Customer Verification- Conduct verification calls and obtain necessary documentation to ensure compliance with regulatory and internal requirements
 </li>
 <li>
 Process Monitoring- Monitor fulfilment queues and system dashboards to identify delays or errors and take corrective actions to maintain service levels
 </li>
 <li>
 Compliance and Risk- Ensure fulfilment activities adhere to internal policies, procedures and regulatory guidelines to mitigate operational risk
 </li>
 <li>
 Reporting and MIS- Generate and analyze fulfilment reports to track performance metrics and identify areas for improvement
 </li>
 <li>
 Customer Support- Respond to customer queries related to telesales fulfilment and provide resolution or escalation as required
 </li>
 <li>
 Stakeholder Coordination- Collaborate with internal teams and external vendors to ensure fulfilment processes are aligned and executed effectively
 </li>
 <li>
 Policies, Processes, Systems and Procedures- Adhere to all relevant organizational and departmental policies, processes, standard operating procedures and instructions so that work is carried out to the required standard and in a consistent manner while delivering the required standard of service to customers and stakeholders
 </li>
 <li>
 Customer Service- Demonstrate Our Promise and apply the ADCB Service Standards to deliver the Bank&rsquo;s required levels of service in all internal and external customer interactions
 </li>
 </ul>
 
 
 
 
 
 The ideal candidate should have the following experience
 
 
 <ul>
 <li>
 At least 4 years of experience in banking telesales or digital fulfilment within the financial services industry
 </li>
 <li>
 Bachelor&rsquo;s Degree in Business Administration, Marketing or related field
 </li>
 <li>
 Intermediate/Graduate Degree
 </li>
 <li>
 Knowledge of telesales processes and digital fulfilment workflows
 </li>
 <li>
 Understanding of banking products and regulatory compliance
 </li>
 <li>
 Strong communication and persuasion
 </li>
 <li>
 Proficiency in CRM systems and MS Office tools
 </li>
 <li>
 Attention to detail and ability to manage multiple tasks
 </li>
 <li>
 Analytical and problem-solving capabilities
 </li>
 </ul>
 
 
 
 
 
 What we offer:
 
 
 <ul>
 <li>
 
 Competitive Salary
 
 : The indicative pay range for this role is 16500 AED&ndash; 23,500 AED per month. Additionally, all employees are eligible to participate in one of our rewarding variable pay plans.
 </li>
 <li>
 
 Comprehensive Benefits Package
 
 : This includes market-leading medical insurance, group life and personal accident insurance, paid leave and leave airfare, employee preferential rates on loans and finance facilities, staff discounts and offers, and children education assistance (for certain job levels).
 </li>
 <li>
 
 Flexible and Remote Working Options
 
 : We understand the importance of work-life balance and offer flexible working arrangements, subject to eligibility and job requirements.
 </li>
 <li>
 
 Learning and Development Opportunities
 
 : We value and facilitate continuous learning and personal development, through a variety of exciting learning opportunities, such as structured instructor-led courses, a comprehensive e-Learning catalog, on-the-job training and professional development programs.
 </li>
 </ul>
 
 
 
 
 At ADCB, we are dedicated to creating a respectful, caring and disciplined work environment that aligns with your career ambitions.
 
 
 
</div>

Senior Officer – Telesales Digital (UAE National Role)

CREDITCARE CREDIT MANAGEMENT LLC

We need only Telesales As a Debt Management Executive with Telesales Experience Communications, you'll be responsible for reaching out to customers over the phone and helping them with their debt management needs. You'll use your excellent communication skills to explain our services, assist with debt restructuring, and guide customers towards finding the best solutions for their financial situations. It's a rewarding role where you get to make a positive impact on people's lives! A telecaller is a company representative that contacts the existing or potential prospects with the intention of closing a sale. Given the nature of their job, they ought to have excellent communication skills and the ability to inform and pursue the potential prospect.Requirements -&middot; Proven experience as telesales representative or other sales&middot; Proven track record of successfully meeting sales quota preferably over the phone&middot; Ability to learn about products and services and describe/explain them to prospects&middot; Excellent knowledge of English&middot; Excellent communication and interpersonal skills&middot; Cool-tempered and able to handle rejection&middot; Outstanding negotiation skills with the ability to resolve issues and address complaints&middot; Excellent phone and presentation skillsJob Role:&middot; Contacting potential or existing customers to inform them about the product or service.&middot; Closing sales deals over the phone and maintaining good customer relationships.&middot; Gathering data &amp; generating leads.&middot; Capable of achieving the monthly target.&middot; Willing to go the &ldquo;extra mile&rdquo; to meet sales quota and facilitate future sales.&middot; Keeping records of calls and sales and noting helpful information.&middot; Manifesting excellent communication and presentation skills.&middot; Exhibiting confidence in presenting the products over the phone and maintaining customer relationships&middot; Addressing the queries about the services of the company and tactfully resolving the same.Kindly note : Only candidates who fit the criteria above &amp; hold similar experience will be contacted.Job Types: Full-time, PermanentPay: Up to AED5,000.00 per monthJob Types: Full-time, Permanent, FresherPay: Up to AED4,000.00 per month

Sales Team Leader Female

Hiring: Female Team Leader &ndash; Collections DepartmentCompany: Creditcare Credit Management LLC Location: [Dubai, UAE] Salary: Up to AED 5,000Job Description:Creditcare Credit Management LLC is seeking a female Team Leader for our Collections department. The ideal candidate will have at least 3 years of experience in collections, customer service, or sales within a financial or credit management company.Key Responsibilities:<ul><li>Lead and supervise a team of collection agents.</li><li>Ensure daily targets and KPIs are met.</li><li>Handle escalated customer issues professionally.</li><li>Monitor and improve team performance.</li><li>Coordinate with other departments for efficient debt recovery.</li></ul>Requirements:<ul><li>Minimum 3 years of experience in collections, customer service, or sales.</li><li>Proven leadership or supervisory experience preferred.</li><li>Strong communication and team management skills.</li><li>Female candidates only (as per company requirements).</li><li>Based in UAE or willing to relocate.</li></ul>Salary &amp; Benefits:<ul><li>Competitive salary up to AED 5,000/month</li><li>Performance-based incentives</li><li>Career growth opportunities</li></ul>Job Type: Full-timePay: Up to AED5,000.00 per month

Female Team Leader ( Customer Service sales / Collection)

Softtrend

We are seeking a highly skilled Telemarketing Team Leader. The ideal candidate will ensure the accuracy of data within our system, generate detailed reports, and motivate the team to enhance lead generation efforts.Key Responsibilities:<ul><li>Maintain data accuracy and integrity within our systems.</li><li>Prepare and analyze detailed reports to support decision-making processes.</li><li>Collaborate with cross-functional teams to address and resolve data discrepancies.</li><li>Motivate the team to increase lead generation efforts and ensure high-quality calls.</li><li>Drive initiatives to generate leads from clients.</li></ul>Qualifications:<ul><li>Minimum of 5 years of experience in a related field.</li><li>Proficiency in Microsoft Excel and Word.</li><li>Strong analytical skills and attention to detail.</li><li>Ability to motivate teams and promote lead generation.</li><li>Self-motivation and a proactive approach.</li></ul>Job Type: Full-time

Telemarketing Team Leader

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