tenant relations specialist

Al-Futtaim

<div>
 
 Job Requisition ID:
 
 171533
 
 
 Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the world's most admired and innovative brands. Al-Futtaim Group&rsquo;s entrepreneurship and relentless customer focus enables the organization to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate.
 
 
 By upholding our values of respect, excellence, collaboration and integrity; Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day
 
 
 
 Overview of the role:
 
 
 
 To support the management and enhancement of tenant relationships by ensuring smooth communication, addressing operational and commercial needs of tenants, analyzing sales performance, and facilitating initiatives that drive customer satisfaction, tenant engagement, and overall mall performance. The role serves as a key link between mall management and tenants, ensuring alignment with company policies and strategies.
 
 
 
 What you will do:
 
 
 
 <ul>
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 Manage tenant relations and act as the main point of contact for operational and commercial issues.
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 Support tenant onboarding, orientation, and compliance with mall policies
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 Analyze tenant sales reports and highlight trends, risks, and opportunities.
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 Coordinate with specialty leasing &amp; Marketing for activations and events to maximize revenue and enhance customer experience.
 </li>
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 Assist in resolving tenant disputes and escalate where necessary.
 </li>
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 Ensure compliance with lease terms and mall standards in collaboration with legal and operations teams.
 
 
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 </ul>
 
 Required Skills to be successful:
 
 
 
 Minimum of 3 years of mall/customer service/tenant relations experience, including at least 1-2 years in a supervisory or team leader role
 
 
 
 What equips you for the role:
 
 
 
 <ul>
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 Bachelor&rsquo;s degree in business administration, Management, or related field.
 </li>
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 Knowledge of retail, leasing, and customer service practices.
 </li>
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 Strong sales analysis and reporting skills (Excel, BI tools).
 </li>
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 Knowledge of leasing contracts, tenant operations, and mall management practices.
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 Problem-solving and conflict resolution skills.
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 Communication and negotiation skills.
 
 
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 </ul>
 
 About Al-Futtaim Group Real Estate
 
 
 
 The real estate development and operations arm of Al-Futtaim, Al-Futtaim Group Real Estate is responsible for a multi-billion-dollar portfolio across MENA. With high-quality residential, business, retail, tourism, educational and healthcare developments, the master developer caters to the diverse needs of cities and communities in the region. From origination, conception, development, sales, procurement and construction of mega-projects and the leasing, operation and management of these projects after completion, Al-Futtaim Group Real Estate (AFGRE) has been developing and managing owned landbanks, unlocking the economic potential of the region and contributing to future development for more than 40 years.
 
 
 Our focus is to enable and invest in meaningful relationships to make our properties the best places to live and work, build additional products and services and enable partnerships to create true value to our customers throughout their entire experience with us.
 
 
 AFGRE is responsible for master planning of all projects in its portfolio, including two large scale mixed use destinations: Dubai Festival City and Cairo Festival City.
</div>

Assistant Manager - Tenants Relations | Real Estate | Asset Management

Confidential Company

<ul><li>Handle reception, serve as the primary point of contact for visitors and tenants, addressing inquiries and concerns promptly.</li><li>Coordinate lease administration processes, ensuring accuracy in lease documentation and compliance with regulations to streamline operations.</li><li>Maintain an up-to-date database of leasing agreements, renewals, and tenant information, ensuring all records are organized and easily accessible.</li><li>Monitor lease expiration dates and proactively follow renewals and outstanding payments.</li></ul>

Leasing and Administration Coordinator

B2B Realty

<div>Job Description

We are looking for highly organized and detail-oriented Customer Success Representatives to help with the operations of our property management company. The ideal candidate will have experience with property management software, excellent communication skills, and the ability to work independently and as part of a team.

Note: This is a remote position and candidates will be working in the US business hours (EST)

Responsibilities
<ul><li>Creating, coordinating and overseeing all maintenance requests for assigned properties.</li><li>Ensuring timely completion of maintenance requests and urgent work orders while highlighting and tackling preventative maintenance measures.</li></ul>
<ul><li>Following up regularly with vendors to ensure timely repairs and ensuring work is completed within the company standards and budget.</li></ul>
<ul><li>Providing timelines, estimates and executing and overseeing rehabs or remodeling projects.</li></ul>
<ul><li>Maintaining records of income, expenses, signed leases, complaints, maintenance, etc. Maintains property by investigating and resolving tenant complaints, enforcing rules of occupancy, inspecting vacant units and completing repairs to speed up the leasing process.</li></ul>
<ul><li>Terminating leases and initiating eviction proceedings while maintaining court attendance in relevant cases.</li></ul>
<ul><li>Collecting rent, dealing with late payments, city violations, delinquencies, paying bills and handling operating expenses</li></ul>
<ul><li>Attending to owners meetings, queries and providing updates on all matters regarding assigned properties</li></ul>
<ul><li>Building professional relationships with owners to increase owner satisfaction and establishing brand loyalty.</li></ul>
<ul><li>Provide exceptional customer service and updates to tenants, team members and management relating to all aspects of the property</li></ul>

Requirements
<ul><li>Basic understanding and knowledge of construction rules and regulations.</li><li>Excellent verbal and written communication skills</li></ul>
<ul><li>Excellent interpersonal and conflict resolution skills</li></ul>
<ul><li>Negotiating and Listening skills</li></ul>
<ul><li>Exceptional ability to plan, organize, prioritize, and manage timelines appropriately
</li><li>Outstanding time management and problem solving skills</li></ul>
<ul><li>Strong familiarity and working knowledge of affordable housing laws and anti-discrimination legislation</li></ul>
<ul><li>Understanding property management and its financial aspect</li></ul>
<ul><li>Competence with MS Office Suite and Property Management software and tools especially AppFolio and LeadSimple.</li></ul>
<ul><li>Strong decision making skills and sound judgment</li></ul>
<ul><li>Team player and ability to take on new initiatives</li></ul>

What we offer
<ul><li>Lucrative performance based Incentives and Bonuses</li></ul>
<ul><li>PTO as per company policy</li></ul>
<ul><li>Parental Leave</li></ul>
<ul><li>Comprehensive training will be provided to ensure you are fully equipped for your role.
</li><li>Ongoing learning and support to help you succeed in your position.
</li></ul><ul><li>Multiple opportunities for career growth and internal advancement.</li></ul>
<ul><li>Access to mentorship, upskilling resources, and cross-functional learning.</li></ul></div>

Customer Success Representative

Zayed Sports City

<div>
 
 
 Job Overview:
 
 
 
 
 
 
 Zayed Sports City is seeking an experienced and highly motivated Property &amp; Leasing Coordinator to lead, coordinate and support effective property management across the organisation&rsquo;s portfolio, ensuring seamless operations, accurate reporting, proactive tenant relations, lease administration, and regulatory compliance.
 
 
 
 
 
 The role facilitates communication between tenants, internal teams, and external stakeholders to optimise property performance and tenant satisfaction and reports to the Operations Director.
 
 
 
 
 
 This role is critical to provide effective reporting and accurate documentation to support informed decision-making by management and help track key lease milestones, financial collections, and compliance metrics.
 
 
 
 
 
 The coordinators' ability to address tenant concerns promptly and coordinate operational needs to enhance tenant retention and property reputation is an important part of the role.
 
 
 
 
 
 
 Key Responsibilities:
 
 
 
 
 
 
 Property Coordination &amp; Tenant Relations
 
 <ul>
 <li>
 Serve as the primary point of contact for tenants, addressing routine inquiries, coordinating issue resolution, and maintaining positive tenant relationships.
 </li>
 <li>
 Conduct thorough move-in and move-out inspections and maintain comprehensive documentation including checklists and photographs.
 </li>
 <li>
 Maintain updated tenant records including trade licenses, insurance certificates, lease files, and correspondence.
 </li>
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 Coordinate tenant operational requirements such as parking allocation and communal space management, especially during special events.
 </li>
 </ul>
 
 
 
 
 Lease Administration &amp; Compliance
 
 <ul>
 <li>
 Maintain and regularly update a Lease Master Tracker capturing lease terms, key milestones (renewals, expiries), rental values, and compliance documentation.
 </li>
 <li>
 Liaise with relevant government authorities to ensure timely registration, renewals, and regulatory compliance (e.g., Tawtheeq).
 </li>
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 Monitor lease milestones and issue timely notifications in accordance with local tenancy laws and organisational policies.
 </li>
 </ul>
 
 
 
 
 Reporting &amp; Documentation
 
 <ul>
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 Prepare and present regular management reports on property status, leasing activity, tenant issues, and compliance metrics.
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 Ensure lease agreements and related documentation are properly executed, archived, and accessible for audits.
 </li>
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 Collaborate closely with Finance, Legal, and Operations teams to support financial coordination and property management processes.
 </li>
 </ul>
 
 
 
 
 Financial Coordination &amp; Collections Support
 
 <ul>
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 Assist Finance in rent invoicing processes, payment tracking, and follow-up on overdue accounts.
 </li>
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 Escalate unresolved payment issues as appropriate following organizational protocols.
 </li>
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 Maintain accurate financial records related to rent collections and lease administration.
 </li>
 </ul>
 
 
 
 
 Property Maintenance &amp; Vendor Coordination
 
 <ul>
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 Act as liaison with maintenance and facilities teams to ensure timely handling of tenant maintenance requests and preventative maintenance schedules.
 </li>
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 Oversee vendor performance related to property upkeep and communal area maintenance, ensuring compliance with contractual obligations and quality standards.
 </li>
 </ul>
 
 
 
 
 
 
 
 
 Requirements:
 
 
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in business, Real Estate, Property Management, or related field preferred.
 </li>
 <li>
 At least 3-5 years&rsquo; experience in property management or coordination roles, preferably with exposure to local regulatory frameworks.
 </li>
 <li>
 Strong knowledge of tenancy laws, property registration processes, and industry best practices.
 </li>
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 Demonstrated skills in reporting, tenant relations, documentation, and financial coordination essential.
 </li>
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 Bilingual proficiency in Arabic and English is highly desirable.
 </li>
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 Proficiency with property management software and databases.
 </li>
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 Strong knowledge of lease administration, tenancy laws, and regulatory compliance.
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 Expertise in documentation control, record keeping, and reporting.
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 Ability to conduct property inspections with detailed condition reporting.
 </li>
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 Familiarity with government registration processes and permits management.
 </li>
 </ul>
</div>

Property & Leasing Coordinator

Kaizen Asset Management Services

<div>KAIZEN Asset Management Services, a leading property management firm in Dubai, is seeking a dedicated and skilled Tenant Relations Executive to join our dynamic team.
In this role, you will be instrumental in enhancing the tenant experience and building lasting relationships between our tenants and property management. The ideal candidate will possess strong communication skills, a keen sense for customer service, and the ability to address tenant needs effectively. As the Tenant Relations Executive, you will help ensure that tenants feel valued and supported throughout their residency.
This role is based at the front desk reception and manages responsibilities for both leasing and property management.
Key Responsibilities
Leasing &amp; Tenancy Management<ul>
<li>
Manage the entire administrative process for new leases and renewals.</li>
<li>Conduct site visits.</li>
<li>Handle lease registration with DIFC RORP for new leases and renewals.</li>
<li>Issue breach notices to defaulting tenants.</li>
</ul>
Financial Administration<ul>
<li>
Issue invoices for new leases and renewals.</li>
<li>Oversee the collection of payments for new and renewal leases (receivables).</li>
<li>Manage coffee card payment collections.</li>
</ul>
Compliance &amp; Documentation<ul><li>
Resolve issues related to DIFC RORP or RERA as they arise.</li><li>
Perform Know Your Customer (KYC) checks for clients.</li></ul><ul>
<li>Update and maintain required documents for KYC, trade licenses, passport copies, etc..</li>
<li>Prepare all documentation for NOCs, memos, cheque retrievals, and other related tasks.</li>
<li>Generate reports for parking, leases, and other system-related data.</li>
</ul>
Tenant &amp; Facility Services<ul>
<li>
Manage meeting room bookings.</li>
<li>Issue new access cards and provide fingerprint access.</li>
<li>Manage new parking allocations and oversee car parking spaces.</li>
</ul><h3 class="jobSectionHeader">
Required Skills &amp; Qualifications</h3><ul>
<li>System Proficiency: Must be proficient and have experience with the Equitativa system.</li>
<li>Work Environment: Must demonstrate the ability to adapt quickly to a high-volume, fast-paced work environment.</li>
<li>Customer Service: Possess strong communication skills and a keen sense for customer service.</li>
<li>Problem-Solving: Proven ability to address tenant needs effectively.</li>
</ul>
Requirements<ul>
<li>
Bachelor's degree in Business Administration, Hospitality Management, or related field</li>
<li>Experience in customer service or tenant relations, preferably in property management</li>
<li>Excellent communication and interpersonal skills</li>
<li>Professionalism and empathy in handling difficult situations</li>
<li>Strong organizational skills with attention to detail</li>
<li>Proficient in property management software and Microsoft Office Suite</li>
<li>Able to work independently and collaboratively in a team</li>
<li>Strong problem-solving skills with a customer-oriented mindset</li>
<li>Familiarity with residential leasing processes is a plus</li>
<li>Valid UAE driver's license and reliable transportation</li>
</ul>
Benefits<ul>
<li>Competitive salary and comprehensive benefits package.</li>
<li>Opportunities for career advancement and professional development.</li>
<li>Supportive and dynamic work environment.</li></ul></div>

Tenant Relations Executive

Position OverviewWe are seeking a highly skilled Government Relations Officer/Manager to represent our real estate company in all legal, regulatory, and government-related matters across Dubai. The role requires close coordination with RERA, Dubai Courts (Rental Disputes Committee), Dubai Municipality, Dubai Economic Department, MOHRE, Immigration, RTA, Police, and other government entities.The Government Relations Manager will handle legal disputes, tenant defaults, compliance matters, and all official transactions with government bodies. The position carries Power of Attorney (POA) to represent the company in filing and closing cases, attending hearings, and managing government relations on behalf of the business Key ResponsibilitiesLegal & Tenant Dispute Management<ul><li>Coordinate with the leasing department to manage bounced cheque cases and tenant defaults.</li><li>File police cases against tenants defaulting on rent payments.</li><li>Register cases with Dubai Courts and RERA’s Rental Dispute Center.</li><li>Issue and register default warning letters through the Notary Public.</li><li>Handle eviction cases, rental disputes, and conflict resolution with problematic tenants.</li><li>Liaise with DEWA and other utility providers regarding defaulting tenants and related matters.</li><li>Manage all tenant-related cases from initiation to resolution, providing regular updates to management.</li></ul>Government & Regulatory Liaison<ul><li>Represent the company before RERA, Dubai Courts, and all relevant judicial/government authorities.</li><li>Liaise with Dubai Municipality, Dubai Economic Department, MOHRE, Immigration, RTA, Police, and other departments for business operations and compliance.</li><li>File, track, and close government-related cases and applications.</li><li>Ensure timely renewals of trade licenses, permits, establishment cards, and other mandatory registrations.</li><li>Support the formation and structuring of new LLC entities and company registrations.</li></ul>Relationship & Representation<ul><li>Act as the official point of contact for all government communications and negotiations.</li><li>Build and maintain strong working relationships with government officials and departments.</li></ul>Provide advisory reports and case status updates to senior management

Government Relations Officer / Manager

DUBAI PROPERTIES GROUP LLC

The role holder is responsible for managing tenant relationships & customer services teams of the assigned asset, ensuring compliance of all tenants under the terms and conditions of the DHAM lease agreement, mall regulations, HSE, and local authorities. The role holder ensures that all tenant and customer service-related activities are monitored, and customer issues are addressed timely and in adherence with QA guidelines and DHAM’s policies and procedures. The role holder provides leadership to the tenant relations and customer service teams to ensure excellent service levels and customer experience.Overall Responsibilities<ul><li>Deputize the Centre Manager in support of business during their absence</li><li>Resolve issues arising within the common areas in coordination with the community management team.</li><li>Support the Centre manager in driving the Asset Plan for the coming year, including asset main initiatives in line with the vision of the asset.</li></ul>Tenant Relations<ul><li>Develop plans and lead their implementation, ensuring the tenant relations team is effectively and efficiently managing relationships and compliance across the asset’s tenants</li><li>Ensure that the tenants always comply with Dubai Municipality regulations and DHAM’S lease and retail asset policies and procedures, such as housekeeping, cleanliness, safety and security, etc.</li><li>Carry out routine checks to ensure that all tenant stores are trading, merchandised, presented well, and kept lean, maintenance-free, and safe at all times.</li><li>Ensure all maintenance and safety issues highlighted by the tenants are promptly escalated and resolved by the operations team and service providers.</li><li>Follow-up with the tenants for timely payment of rentals in coordination with the collections team and support in resolving any conflict or disputes. Prepare details of the cases as required.</li><li>Prepare special case reports for rent discounts requested by important tenants to be presented to the Centre Manager and Executive Director for further action.</li><li>Conduct tenant orientation meetings for the entire mall, covering emergency procedures, communication systems, and other security procedures relating to the tenants.</li><li>Conduct tenants’ meetings on a regular basis to enhance relationships, operations and customer experience.</li><li>Ensure tenant compliance with safety measures and fire systems; the team collects all compliance documents.</li></ul>Financials / Legal<ul><li>Provide advice and feedback to the Senior Centre Manager in the budget process in relation to concessions, OPEX, CAPEX, and manpower planning.</li><li>Liaise with the finance department on AR collections and reconciliations</li><li>Liaise with DH and DHAM legal departments on legal cases and tenant defaults</li></ul>Customer Service and Relations<ul><li>Oversee and supervise the customer services team to ensure all customer complaints and queries are addressed timely.</li><li>Ensure that the center&#x27;s vision and values are understood and communicated clearly to the customers through the customer services teams on a periodic basis (fortnightly or monthly).</li><li>Establish staff schedule and ensure daily duties are effectively delegated, follow-ups are carried out, and annual leave is prepared according to the division and business requirements.</li><li>Ensure smooth and well-organized operation at the Information desk, providing all customers with efficient services and ensuring their expectations are constantly met.</li><li>Handle escalated inquiries received at the Information Desk from stakeholders and customers.</li><li>Ensure that the customer queries received via the call center are addressed promptly and issues are escalated to the appropriate teams in a timely manner.</li></ul>Mall Operations and Marketing Support<ul><li>Ensure mall inspections are smoothly and properly carried out by the Tenant Relations Executive Team.</li><li>Facilitate the execution of retailer-driven marketing initiatives within tenancy and common areas in liaison with all relevant departments.</li><li>Oversee and supervise the controls of all mall&#x27;s promotional information and mechanics, coupons, vouchers, and other mall-related services.</li><li>Develop and implement the necessary procedures for all value-added services such as stroller rental, wheelchair loans, lost and found, met and great, etc.</li><li>Supervise and oversee the completion of general admin & document control at the mall level. To verify that outgoing mall communication is prepared and administered effectively.</li><li>Provide accurate information to customers on any current promotions set by the marketing department and ensure its set process and procedures are carried out accurately.</li></ul>Performance Review and Reporting<ul><li>Analyse individual retailer and category performance and present findings to the Senior Centre Manager and Marketing in regard to business enhancement opportunities.</li><li>Provide sustainability analysis for all retailers and assist the leasing department in planning, controlling, and optimizing the brands and tenant mix (replacement of poor performers).</li><li>Report regularly on the performance of the asset from revenue, sales, and marketing perspectives.</li><li>Monitor the actual cost versus budget monthly & provide reports/data to assess the project’s financial performance.</li><li>Prepare retail asset management reports as & when requested (yearly footfall, turnover, rental forecasts, etc.).</li><li>Maintain an update on market research and provide reports on retail trade, sales, and market & competition analyses and develop reports and fact sheets.</li></ul>Continuous Improvement<ul><li>Identify additional revenue-generating opportunities to maximize mall revenue.</li><li>Identify enhancements to the mall that may boost mall revenues (additional units kiosks, etc.)</li><li>Implement policies, procedures, and processes for the respective function/department and ensure reviewing and keeping the existing ones updated as part of the ‘continuous process improvement.</li></ul>

Manager - Tenant and Customer Relations

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