traffic incident management manager

EIL Global

<p>Job Title: Major Incident Manager (MIM) &ndash; Remote (India)</p><p>Location: Remote &ndash; India<br/>Positions: 4<br/>Duration: 3&ndash;6 months (Contract)<br/>Experience: Up to 5 years<br/>Work Type: 24&times;7 Support (Rotational Shifts)</p><p>Please share CV to sangeetha.s@eilglobal.com</p><p>Key Responsibilities</p><ul><li>Lead and coordinate response activities for major incidents to ensure timely resolution and minimal business impact.</li><li>Facilitate bridge calls / war rooms bringing together technical teams, vendors, and stakeholders.</li><li>Provide clear, consistent communication to senior management, affected users, and support teams throughout incidents.</li><li>Drive incident triage, escalation, and prioritization to restore service quickly.</li><li>Collaborate with resolver teams to identify root causes and implement fixes or workarounds.</li><li>Prepare and deliver Major Incident Reports (MIRs) and Post-Incident Reviews (PIRs).</li><li>Ensure incidents are documented and closed with complete, accurate information.</li><li>Identify and contribute to process improvements, including MIM procedures, runbooks, and playbooks.</li><li>Work closely with Problem Management and Change Management teams to prevent recurrence.</li><li>Participate in on-call rotations or after-hours incident management as required.</li></ul><p>Requirements</p><ul><li>Strong experience managing critical IT incidents and coordinating cross-functional teams.</li><li>Excellent communication, analytical, and coordination skills.</li><li>Familiarity with ITIL processes (Incident, Problem, Change Management).</li><li>Ability to work in a high-pressure, fast-paced environment.</li><li>Flexible to work in 24&times;7 rotational shifts.</li></ul><p>Job Type: Contractual / Temporary<br/>Contract length: 6 months</p><p>Pay: &#8377;339,821.75 - &#8377;1,211,306.60 per year</p><p>Work Location: Remote</p>

Major Incident Manager (MIM) – Remote (India)

Flipkart

<div>
 <p>
  We are Hiring an Incident Manager at Flipkart for Bangalore location.
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 <p>
  <br/>
 </p>
 <p>
  Exp : 12+ years
 </p>
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  Designation - Incident Manager / Senior Incident Manager.
 </p>
 <p>
  A person has to manage a 15+ team members
 </p>
 <p>
  Location-Bangalore
 </p>
 <p>
  Mode of work - Work from the office.
 </p>
 <p>
  <br/>
 </p>
 <p>
  If interested please apply here :
 </p>
 <p>
  <br/>
 </p>
 <p>
  https://forms.gle/EQPxbq5aWXJ9oSdbA
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   About the team
  </strong>
 </p>
 <p>
  Reliability and Productivity Engineering (aka RPE) organisation&rsquo;s primary vision is to help Flipkart Engineering teams to be able to build products efficiently and help the product run reliably on the production thereby helping consumers have a great experience.
 </p>
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  The Incident management team will be part of the Reliability Engineering team under this RPE org, helping the organisation to be better equipped to be dealing with the Production incidents in a proactive way. This is a new team formed aiming to constantly improve the availability of the Flipkart platform for its consumers and sellers.
 </p>
 <p>
  <br/>
 </p>
 <ol>
  <li>
   Hands on experience of monitoring &amp; logging tools, APM, Rum &amp; SM
  </li>
  <li>
   Hands on experience on AI-Ops Tools (Pagerduty, Zenduty, VictorOps)
  </li>
  <li>
   Past experience of reading and analyzing application logs
  </li>
 </ol>
 <p>
  <strong>
   Preferred
  </strong>
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 <ol>
  <li>
   ITIL Certification
  </li>
  <li>
   Worked on Atlassian - JIRA &amp; Confluence
  </li>
  <li>
   Knowledge-based Systems - Creation and usage
  </li>
 </ol>
 <p>
 </p>
</div>


Incident Manager

Valleysoft

<p></p><div><p>Valleysoft | Center of Excellence is a regional IT services provider based in Riyadh, serving clients globally since 2006. The company collaborates with global partners like IBM to address diverse business and technical challenges, from enterprise application development to process management. Valleysoft's vendor-neutral and process-oriented approach, coupled with operational maturity, ensures high-quality and cost-effective services for clients.</p><p>
Valleysoft | Center of Excellence is looking for a dedicated and experienced SIAM Incident Manager to join our team. In this role, you will play a crucial part in managing incidents across multiple services and stakeholders within a Service Integration and Management (SIAM) environment, ensuring that incidents are resolved effectively and efficiently while maintaining high levels of service quality.</p><p>
The ideal candidate will have a strong background in incident management within a SIAM framework, excellent leadership skills, and a proactive approach to problem-solving. You will work closely with various internal teams and third-party service providers to coordinate incident resolution, identify trends, and implement improvements. If you thrive in a dynamic environment and are passionate about delivering exceptional service, we want to hear from you!</p><h3 class="jobSectionHeader"><b>
Responsibilities</b></h3><ul>
<li>Manage the incident management lifecycle for all SIAM-managed services, ensuring timely resolution of incidents.</li>
<li>Act as the primary point of contact for all incident-related queries and escalations.</li>
<li>Coordinate incident recovery efforts across multiple service providers and internal teams.</li>
<li>Facilitate incident triage meetings to prioritize incidents based on business impact.</li>
<li>Analyze incident data to identify trends and proactively recommend improvements to reduce future incidents.</li>
<li>Ensure adherence to incident management processes and practices in line with ITIL guidelines.</li>
<li>Prepare regular reports on incident performance and present findings to management and stakeholders.</li>
<li>Contribute to the ongoing improvement of incident management processes and tools.</li>
<li>Conduct training sessions for teams on incident management best practices and procedures.</li>
<li>Support major incident resolutions, ensuring all stakeholders are informed and involved as necessary.</li>
</ul><p><b>Requirements</b></p><ul>
<li>
Bachelor's or Master&rsquo;s degree in Information Technology, Computer Science, or a related field.</li>
<li>Minimum of 8 years of experience in incident management, specifically within a SIAM environment.</li>
<li>Strong understanding of ITIL frameworks and incident management best practices.</li>
<li>Proven experience in managing incidents across multiple services and stakeholders.</li>
<li>Excellent leadership, communication, and interpersonal skills.</li>
<li>Ability to analyze incidents effectively and propose actionable solutions.</li>
<li>Experience with incident management tools and software.</li>
<li>Strong organizational skills, with the ability to manage multiple priorities and deadlines.</li>
<li>Relevant certifications in incident management (e.g., ITIL) are a <b>Must</b>.</li>
<li>Customer-focused orientation with a desire to enhance service delivery.</li>
</ul><p></p><p><b>
Skills:</b></p><ul>
<li>
Expertise in incident management processes and procedures.</li>
<li>Ability to lead incident response efforts across diverse teams.</li>
<li>Strong analytical skills for identifying trends and root causes.</li>
<li>Commitment to continuous improvement in service delivery.</li>
<li>This role aligns with the Incident Management practice to restore normal service operation as quickly as possible. The manager acts as the single point of coordination for all major incidents, ensuring seamless collaboration across all external service providers to minimize business impact and contribute to the &quot;ITSM&quot; value chain activity.</li></ul></div>

SIAM Incident Manager

TAWANTECH

<p></p><div><h3 class="jobSectionHeader"><b>Description</b></h3><h3 class="jobSectionHeader"><b>
About the Role</b></h3><p>
We&rsquo;re looking for an experienced <b>Incident Manager</b> to lead and manage <b>Tier 1 and Tier 2 IT operations</b>, ensuring timely incident detection, escalation, and resolution across core banking and financial systems. This role ensures minimal disruption, quick recovery, and a culture of proactive service management.</p><p></p><h3 class="jobSectionHeader"><b>
Key Responsibilities</b></h3><h3 class="jobSectionHeader"><b>
 </b><b>Incident Management</b><b>
</b></h3><ul><li>Lead the <b>end-to-end incident management process</b> to ensure fast response and business continuity.</li>
<li>Coordinate with technical, business, and vendor teams during critical incidents.</li>
<li>Conduct <b>root cause analysis (RCA)</b> and ensure preventive measures are implemented.</li>
<li>Communicate incident status, impact, and resolution progress to stakeholders.</li>
<li>Track SLAs and KPIs to ensure compliance with service standards.</li>
</ul><p></p><h3 class="jobSectionHeader"><b>
 </b><b>Tier 1 Support (First Line of Defense)</b><b>
</b></h3><ul><li>Serve as the <b>initial point of contact</b> for all IT service disruptions and requests.</li>
<li>Perform <b>basic troubleshooting</b> (system checks, log review, user issue validation).</li>
<li>Record and classify incidents accurately in the ITSM system.</li>
<li>Escalate unresolved issues to <b>Tier 2</b> teams with full incident context.</li>
<li>Monitor alerts from monitoring tools (e.g., Dynatrace, SCOM, Splunk) and take initial action.</li>
</ul><p></p><ul><li><b>&#65039; </b><b>Tier 2 Support (Advanced Troubleshooting)</b><b>
</b></li></ul><ul><li>Handle escalated incidents requiring <b>deeper technical investigation</b>.</li>
<li>Perform <b>system diagnostics, configuration reviews, and recovery actions</b>.</li>
<li>Collaborate closely with application, infrastructure, and network teams.</li>
<li>Provide <b>temporary workarounds</b> and coordinate permanent fixes.</li>
<li>Support post-incident reviews to identify service gaps and improvement areas.</li>
</ul><p></p><h3 class="jobSectionHeader"><b>
Requirements</b></h3><ul>
<li>Bachelor&rsquo;s degree in <b>Computer Science</b>, <b>Information Technology</b>, or related field.</li>
<li><b>10+ years</b> of experience in IT incident management or IT operations.</li>
<li>Experience leading <b>Tier 1 &amp; Tier 2 teams</b> in large-scale IT environments.</li>
<li>Strong background in <b>banking or financial services</b> technology operations.</li>
<li>Solid understanding of <b>ITIL v4</b> and <b>ITSM frameworks</b>.</li>
<li>Hands-on experience with <b>CA Service Desk</b>, <b>OpenText SMAX</b>, or similar tools.</li>
<li>Strong communication, analytical, and leadership skills.</li>
</ul><p></p><h3 class="jobSectionHeader"><b>
Preferred Qualifications</b></h3><ul>
<li><b>ITIL certification</b> or equivalent.</li>
<li>Experience in <b>automation</b>, <b>release management</b>, and <b>root cause analysis</b>.</li>
<li>Familiarity with <b>ServiceNow, Jira</b>, or other incident management platforms.</li></ul><p></p><p><br>
</p><p><b>Requirements</b></p></div><p></p>

<div>
 <strong>
  Description
  <br/>
  <br/>
 </strong>
 <strong>
  <strong>
   About the Role
   <br/>
   <br/>
  </strong>
 </strong>
 We're looking for an experienced
 <strong>
  Incident Manager
 </strong>
 to lead and manage
 <strong>
  Tier 1 and Tier 2 IT operations
 </strong>
 , ensuring timely incident detection, escalation, and resolution across core banking and financial systems. This role ensures minimal disruption, quick recovery, and a culture of proactive service management.
 <br/>
 <br/>
 <strong>
  Key Responsibilities
  <br/>
  <br/>
 </strong>
 <strong>
  🎯
  <strong>
   Incident Management
   <br/>
   <br/>
  </strong>
 </strong>
 <ul>
  <li>
   Lead the end-to-end incident management process to ensure fast response and business continuity
  </li>
  <li>
   Coordinate with technical, business, and vendor teams during critical incidents
  </li>
  <li>
   Conduct root cause analysis (RCA) and ensure preventive measures are implemented
  </li>
  <li>
   Communicate incident status, impact, and resolution progress to stakeholders
  </li>
  <li>
   Track SLAs and KPIs to ensure compliance with service standards
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  🧩
  <strong>
   Tier 1 Support (First Line of Defense)
   <br/>
   <br/>
  </strong>
 </strong>
 <ul>
  <li>
   Serve as the initial point of contact for all IT service disruptions and requests
  </li>
  <li>
   Perform basic troubleshooting (system checks, log review, user issue validation)
  </li>
  <li>
   Record and classify incidents accurately in the ITSM system
  </li>
  <li>
   Escalate unresolved issues to Tier 2 teams with full incident context
  </li>
  <li>
   Monitor alerts from monitoring tools (e.g., Dynatrace, SCOM, Splunk) and take initial action
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  ⚙️
  <strong>
   Tier 2 Support (Advanced Troubleshooting)
   <br/>
   <br/>
  </strong>
 </strong>
 <ul>
  <li>
   Handle escalated incidents requiring deeper technical investigation
  </li>
  <li>
   Perform system diagnostics, configuration reviews, and recovery actions
  </li>
  <li>
   Collaborate closely with application, infrastructure, and network teams
  </li>
  <li>
   Provide temporary workarounds and coordinate permanent fixes
  </li>
  <li>
   Support post-incident reviews to identify service gaps and improvement areas
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Requirements
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Bachelor's degree in Computer Science, Information Technology, or related field
  </li>
  <li>
   10+ years of experience in IT incident management or IT operations
  </li>
  <li>
   Experience leading Tier 1 &amp; Tier 2 teams in large-scale IT environments
  </li>
  <li>
   Strong background in banking or financial services technology operations
  </li>
  <li>
   Solid understanding of ITIL v4 and ITSM frameworks
  </li>
  <li>
   Hands-on experience with CA Service Desk, OpenText SMAX, or similar tools
  </li>
  <li>
   Strong communication, analytical, and leadership skills
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Preferred Qualifications
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   ITIL certification or equivalent
  </li>
  <li>
   Experience in automation, release management, and root cause analysis
  </li>
  <li>
   Familiarity with ServiceNow, Jira, or other incident management platforms
  </li>
 </ul>
</div>


Voyageurs Du Monde Egypt

<p><b>Company Overview:</b></p><p>Voyageurs is a leading travel agency in Egypt, specializing in tailor-made trips. Since our establishment in 2002, we have earned a reputation for excellence in providing exceptional travel experiences for our clients. With 140 full-time employees based in Cairo and across our branches in Luxor and Aswan, we are committed to delivering personalized, high-quality services that consistently exceed customer expectations.</p><p><b>Role Description </b></p><ul><li>Assist the Traffic Manager in managing and adjusting weekly schedules for departmental activities.</li><li>Implement monthly adjustments to scheduling as necessary to accommodate traffic patterns and operational needs.</li><li>Assist in identifying and resolving scheduling conflicts, administrative issues, and communication challenges.</li><li>Make informed decisions to ensure the smooth operation of the traffic management processes.</li><li>Review and process operation files (arrivals), delivering them to the accounts department for verification and approval.</li><li>Ensure all operational content is handled correctly and in accordance with established procedures.</li></ul><p><b>Qualifications.</b></p><ul><li>Bachelor&rsquo;s degree in business administration, Management, or a related field.</li><li>Graduated from French School.</li><li>1 &ndash; 3 Years of experience.</li><li>Excellent in English and French</li><li>Proficiency in Microsoft Excel, Word, and Outlook.</li></ul><p>Submit Your CV<br/>recruitment@voyageursdumonde-eg.com</p><p>Job Type: Full-time</p><p>Language:</p><ul><li>French  (Required)</li></ul>

Deputy Traffic Manager - Tourism

Yotta Infrastructure

<div><div><div><div>Department</div><div>
Operations and Service Delivery</div></div><div><div>
Job posted on</div><div>
Oct 30, 2025</div></div><div><div>
Employee Type</div><div>
FTE</div></div><div><div>
Experience range (Years)</div><div>
0 - 0</div></div></div></div><div></div>
<br><div></div><div><div>JD for the role :</div><div><b>
Job Scope:</b></div><div>
The Incident Manager will be Responsible for managing the change queue and ensuring changes are made efficiently, with minimum risk to the organization. An incident manager should, ideally, facilitate change, not stop it. Allows changes to be moved quickly to the production environment. Protect the IT systems of the organization, ensuring the changes that are made do not present an unacceptable risk.</div><div><b>
Job Responsibilities:</b></div><ul><li>Review and record requests for change (RFCs)</li><li>Categorize change requests.</li><li>Prioritize changes according to business objectives.</li><li>Manage the transition of changes from the development team to operations.</li><li>Accept or reject RFCs.</li><li>Convene the change advisory board (CAB) meetings.</li><li>Coordinate the building, testing, and implementation of changes.</li><li>Mediate conflicts related to the change where necessary.</li><li>Create and circulate the change schedule.</li><li>Conduct Post Implementation Reviews (PIRs) after the implementation of changes.</li><li>Maintain all change documentation (policies, procedures, templates, etc.)</li><li>Produce management reports.</li><li>Follow &amp; commit with Yotta&rsquo;s Policy statements (eg. QMS/EMS/OHS/ISMS/PIMS/ITSM etc)</li><li>Undertake applicable training as communicated from time to time.Participation in Risk assessment process, contribute in achieving departmental &amp; management system objectives &amp; Assist in maintaining PIMS controls throughout personal data lifecycle.</li></ul><div><b>
Must-Have Skill:</b></div><ul><li>Strategic Analysis and Planning</li><li>Hand, on Datacenter Management</li><li>Should have multitasking &amp; organizing skills</li><li>Customer-centric approach.</li><li>Strong Analytical &amp; Problem-solving skills</li><li>Excellent verbal and written communication abilities.</li><li>Handle pressure well</li><li>Strong on communication Skills</li></ul><div><b>
Good to Have Skill:</b></div><ul><li>Basic knowledge of all the technologies.</li></ul><div><b>
Behavioral Attributes:</b></div><ul><li>Managing Vision &amp; Purpose</li><li>Art of Skillful Conversation</li><li>Innovative Management/Mindset</li><li>Learning on the fly</li><li>Business Acumen</li><li>Building Trust</li><li>Customer Focus</li><li>Intellectual Horsepower</li><li>Action Orientation &amp; Accountability</li><li>Process-Quality Excellence</li><li>Prioritizing, Planning &amp; Organizing</li><li>Listening, Sensing &amp; Observing</li><li>Developing Direct Reports</li></ul><div>
</div><ul><li>Building Collaborative Relationships</li></ul></div>

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