training and quality coordinator

The First Group

<p>The Training Coordinator provides comprehensive coordination and administrative support to the Training and Quality function, with a strong focus on Learning Management System (LMS) administration, training database management, reporting, and logistics. This role ensures the smooth execution of training operations, certification processes, and supports digital learning initiatives across TFG Hospitality.</p> <p> <strong>Key Responsibilities</strong> </p> <ul> <li>Coordinate training sessions, including scheduling, venue arrangements, attendance tracking, and preparation of training materials.</li> <li>Administer and maintain the Learning Management System (LMS), including user uploads, course assignments, reporting, troubleshooting, and learner follow-ups.</li> <li>Generate and maintain training reports, dashboards, and databases to support departmental KPIs, compliance tracking, and management insights.</li> <li>Support the onboarding process through system updates, orientation logistics, and induction scheduling.</li> <li>Manage administrative tasks, including ordering training supplies, printing materials, and preparing completion certificates.</li> <li>Maintain a central database of all training records, attendance, evaluations, and certifications.</li> <li>Liaise with property training teams and departmental trainers to align training calendars and attendance records.</li> <li>Manage communication and engagement around training programs (e.g., emailers, posters, intranet updates).</li> <li>Monitor completion of e-learning courses and follow up with participants and managers on outstanding requirements.</li> <li>Provide general administrative and operational support to the L&amp;D team to ensure effective delivery of all training initiatives.</li> </ul>

Training and Quality Coordinator

Mehan Executive Search

<p>We are looking to hire a Training coordinator for our client based in Abu Dhabi.</p><p>&nbsp;</p><p><strong>Role Scope:</strong></p><p>&nbsp;</p><p>1. Training Coordination:</p><p>&nbsp;</p><p>Plan and organize training schedules, handle logistics, and ensure smooth communication with participants. Prepare all required materials, venues, and resources ahead of each session.</p><p>&nbsp;</p><p>2. Onsite Quality Assurance:</p><p>&nbsp;</p><p>Carry out regular visits across Miral assets to check that training content, service standards, and operational procedures are consistently applied on the ground.</p><p>&nbsp;</p><p>3. Reporting:</p><p>&nbsp;</p><p>Record key observations from site visits, highlight areas for improvement, and share follow-up reports to support teams in maintaining and improving performance.</p><p>&nbsp;</p><p>4. Trainer Support:</p><p>&nbsp;</p><p>Assist trainers during sessions by managing attendance, setting up training rooms, coordinating materials, and ensuring a smooth flow throughout the session.</p><p>&nbsp;</p><p>5. Training Database Management:</p><p>&nbsp;</p><p>Maintain accurate training records, attendance sheets, and evaluation data to ensure proper tracking and compliance with internal standards.</p><p>&nbsp;</p><p>6. Communication &amp; Coordination:</p><p>&nbsp;</p><p>Serve as a key link between the training department and on-site teams, ensuring timely updates, clear communication, and alignment on schedules and priorities.</p><p>&nbsp;</p><p>7. Logistics &amp; Resource Management:</p><p>&nbsp;</p><p>Oversee the availability and condition of training tools, materials, and equipment. Coordinate with procurement or operations teams when additional resources are required.&nbsp;</p><p>&nbsp;</p><p>This is a Temporary 6-month role (on premise - 9am to 5pm - Monday to Friday) which might be extended based on the performance and the situation on ground.</p><p>The candidate must be on their own visa.</p>

Training and Quality Assurance Coordinator

Burjline Builders

<p><strong>Role Scope:</strong></p>
<ul>
<li><strong>Training Coordination:</strong> Plan and organize training schedules, handle logistics, and ensure smooth communication with participants.</li>
<li>Prepare all required materials, venues, and resources ahead of each session.</li>
</ul>
<p><strong>Onsite Quality Assurance:</strong></p>
<ul>
<li>Carry out regular visits across Miral assets to check that training content, service standards, and operational procedures are consistently applied on the ground.</li>
</ul>
<p><strong>Reporting:</strong></p>
<ul>
<li>Record key observations from site visits, highlight areas for improvement, and share follow-up reports to support teams in maintaining and improving performance.</li>
</ul>
<p><strong>Trainer Support:</strong></p>
<ul>
<li>Assist trainers during sessions by managing attendance, setting up training rooms, coordinating materials, and ensuring a smooth flow throughout the session.</li>
</ul>
<p><strong>Training Database Management:</strong></p>
<ul>
<li>Maintain accurate training records, attendance sheets, and evaluation data to ensure proper tracking and compliance with internal standards.</li>
</ul>
<p><strong>Communication &amp; Coordination:</strong></p>
<ul>
<li>Serve as a key link between the training department and on-site teams, ensuring timely updates, clear communication, and alignment on schedules and priorities.</li>
</ul>
<p><strong>Logistics &amp; Resource Management:</strong></p>
<ul>
<li>Oversee the availability and condition of training tools, materials, and equipment.</li>
<li>Coordinate with procurement or operations teams when additional resources are required.</li>
</ul>
<p>This is a Temporary 6-month role (on premise - 9am to 5pm - Monday to Friday) which might be extended based on the performance and the situation on ground.</p>

<div>
<div>
<div>
<p>As a <strong>Training and Quality Coordinator</strong>, you will support the Learning &amp; Development and Quality teams in delivering engaging training experiences and maintaining exceptional service standards. You will play a key administrative and operational role in executing training programs, managing quality audits, and ensuring that team members embody Ciel s commitment to excellence.</p> <strong>Key Responsibilities:</strong> <ul> <li> <p>Coordinate logistics for training sessions including room bookings, materials, attendance, and follow-up.</p> </li> <li> <p>Maintain training calendars and ensure team members are informed of upcoming sessions.</p> </li> <li> <p>Support onboarding programs and assist with new team member orientations.</p> </li> <li> <p>Track training attendance, maintain accurate records, and generate reports.</p> </li> <li> <p>Assist in preparing presentations, certificates, and training content.</p> </li> <li> <p>Help monitor service standards through quality audits and feedback reports.</p> </li> <li> <p>Assist in analyzing guest feedback from platforms like TrustYou, ReviewPro, and internal surveys.</p> </li> <li> <p>Coordinate with departments to follow up on training and quality improvement plans.</p> </li> <li> <p>Support mystery audits and ensure corrective actions are tracked.</p> </li> <li> <p>Help update SOPs and service checklists in collaboration with departments.</p> </li> </ul>
</div>
</div>
</div>

Training & Quality Coordinator

<b>Job Description<br></b><div>
<div>
<div>
<p>As a <strong>Training and Quality Coordinator</strong>, you will support the Learning &amp; Development and Quality teams in delivering engaging training experiences and maintaining exceptional service standards. You will play a key administrative and operational role in executing training programs, managing quality audits, and ensuring that team members embody Ciel s commitment to excellence.</p> <strong>Key Responsibilities:</strong> <ul> <li> <p>Coordinate logistics for training sessions including room bookings, materials, attendance, and follow-up.</p> </li> <li> <p>Maintain training calendars and ensure team members are informed of upcoming sessions.</p> </li> <li> <p>Support onboarding programs and assist with new team member orientations.</p> </li> <li> <p>Track training attendance, maintain accurate records, and generate reports.</p> </li> <li> <p>Assist in preparing presentations, certificates, and training content.</p> </li> <li> <p>Help monitor service standards through quality audits and feedback reports.</p> </li> <li> <p>Assist in analyzing guest feedback from platforms like TrustYou, ReviewPro, and internal surveys.</p> </li> <li> <p>Coordinate with departments to follow up on training and quality improvement plans.</p> </li> <li> <p>Support mystery audits and ensure corrective actions are tracked.</p> </li> <li> <p>Help update SOPs and service checklists in collaboration with departments.</p> </li> </ul>
</div>
</div>
</div><b>
Desired Skill &amp; Expertise<br></b><div>
<div>
<div>
<ul> <li> <p>1 2 years of experience in a training, HR, or quality coordination role (hospitality experience preferred).</p> </li> <li> <p>Excellent organizational skills and attention to detail.</p> </li> <li> <p>Strong interpersonal and written communication skills.</p> </li> <li> <p>Proficient in Microsoft Office (especially PowerPoint, Excel, Word).</p> </li> <li> <p>Positive, service-oriented mindset with a passion for development and excellence.</p> </li> <li> <p> <span>Fluent in English; additional languages are a plus.</span></p></li></ul></div></div></div>

Coordinator - Training & Quality

The First Group Hospitality

<div>Overview:
<div>
Be part of an iconic hospitality landmark</div><div></div><div><br>
Ciel Dubai Marina, part of IHG Hotels &amp; Resorts&rsquo; prestigious Vignette Collection, is set to redefine luxury as the world&rsquo;s tallest hotel. The First Group&rsquo;s flagship development featuring 1,004 elegantly designed guestrooms, 8 stunning dining destinations, 3 outdoor swimming pools, breathtaking floor-to-ceiling panoramic views, and an array of world-class amenities, Ciel offers an unparalleled hospitality experience.</div><div></div><div><br>
Designed by the award-winning architectural firm, NORR Group, Ciel has already garnered prestigious industry accolades, including the 2019 International Property Awards for <i>Best International Hotel Architecture</i> and <i>Best Hotel Architecture Arabia</i>. This international recognition establishes Ciel as a landmark development and a symbol of innovation in the hospitality industry.</div><div></div><div><br>
Join our dynamic team committed to delivering exceptional hospitality experiences and unlock endless opportunities for professional growth with Ciel Dubai Marina, Vignette Collection.</div><div></div><div><b><br>
About The First Group Hospitality<br>
</b><br>
<br>
</div><div>The First Group Hospitality is a leading hospitality management company pioneering a new era of excellence. With a rapidly expanding portfolio of award-winning upscale hotels, signature restaurants, and distinctive leisure destinations, we are committed to creating unforgettable experiences at every touchpoint.</div><div></div><div><br>
Our team of seasoned professionals brings decades of experience from renowned hotel brands, combined with a deep understanding of the Dubai and GCC markets. With a comprehensive infrastructure spanning all key areas of hotel management, we offer tailored solutions to maximise efficiency, drive revenue growth, and enhance guest satisfaction.</div><div></div><div><br>
At The First Group Hospitality, we are dedicated to building long-term partnerships with our clients. By leveraging our global insights, regional expertise, and strong operational foundation, we ensure that every aspect of your hotel is managed with precision and care. Our goal is to optimise performance, boost profitability, and deliver sustainable growth for your property.</div>
Job Description:
<div>
As a <b>Training and Quality Coordinator</b>, you will support the Learning &amp; Development and Quality teams in delivering engaging training experiences and maintaining exceptional service standards. You will play a key administrative and operational role in executing training programs, managing quality audits, and ensuring that team members embody Ciel&rsquo;s commitment to excellence.</div><h3 class="jobSectionHeader"><b>
Key Responsibilities:</b></h3><ul><li><div>
Coordinate logistics for training sessions including room bookings, materials, attendance, and follow-up.</div></li><li><div>
Maintain training calendars and ensure team members are informed of upcoming sessions.</div></li><li><div>
Support onboarding programs and assist with new team member orientations.</div></li><li><div>
Track training attendance, maintain accurate records, and generate reports.</div></li><li><div>
Assist in preparing presentations, certificates, and training content.</div></li><li><div>
Help monitor service standards through quality audits and feedback reports.</div></li><li><div>
Assist in analyzing guest feedback from platforms like TrustYou, ReviewPro, and internal surveys.</div></li><li><div>
Coordinate with departments to follow up on training and quality improvement plans.</div></li><li><div>
Support mystery audits and ensure corrective actions are tracked.</div></li><li><div>
Help update SOPs and service checklists in collaboration with departments.</div></li></ul>
Desired Skill &amp; Expertise:
<ul><li><div>
1&ndash;2 years of experience in a training, HR, or quality coordination role (hospitality experience preferred).</div></li><li><div>
Excellent organizational skills and attention to detail.</div></li><li><div>
Strong interpersonal and written communication skills.</div></li><li><div>
Proficient in Microsoft Office (especially PowerPoint, Excel, Word).</div></li><li><div>
Positive, service-oriented mindset with a passion for development and excellence.</div></li><li><div>
Fluent in English; additional languages are a plus.</div></li></ul></div>

<div>
 Be part of an iconic hospitality landmark
 <br/>
 <br/>
 Ciel Dubai Marina, part of IHG Hotels &amp; Resorts&rsquo; prestigious Vignette Collection, is set to redefine luxury as the world&rsquo;s tallest hotel. The First Group&rsquo;s flagship development featuring 1,004 elegantly designed guestrooms, 8 stunning dining destinations, 3 outdoor swimming pools, breathtaking floor-to-ceiling panoramic views, and an array of world-class amenities, Ciel offers an unparalleled hospitality experience.
 <br/>
 <br/>
 Designed by the award-winning architectural firm, NORR Group, Ciel has already garnered prestigious industry accolades, including the 2019 International Property Awards for
 <em>
  Best International Hotel Architecture
 </em>
 and
 <em>
  Best Hotel Architecture Arabia
 </em>
 . This international recognition establishes Ciel as a landmark development and a symbol of innovation in the hospitality industry.
 <br/>
 <br/>
 Join our dynamic team committed to delivering exceptional hospitality experiences and unlock endless opportunities for professional growth with Ciel Dubai Marina, Vignette Collection.
 <br/>
 <br/>
 <strong>
  About The First Group Hospitality
  <br/>
  <br/>
 </strong>
 The First Group Hospitality is a leading hospitality management company pioneering a new era of excellence. With a rapidly expanding portfolio of award-winning upscale hotels, signature restaurants, and distinctive leisure destinations, we are committed to creating unforgettable experiences at every touchpoint.
 <br/>
 <br/>
 Our team of seasoned professionals brings decades of experience from renowned hotel brands, combined with a deep understanding of the Dubai and GCC markets. With a comprehensive infrastructure spanning all key areas of hotel management, we offer tailored solutions to maximise efficiency, drive revenue growth, and enhance guest satisfaction.
 <br/>
 <br/>
 At The First Group Hospitality, we are dedicated to building long-term partnerships with our clients. By leveraging our global insights, regional expertise, and strong operational foundation, we ensure that every aspect of your hotel is managed with precision and care. Our goal is to optimise performance, boost profitability, and deliver sustainable growth for your property.
 <br/>
 <br/>
 As a
 <strong>
  Training and Quality Coordinator
 </strong>
 , you will support the Learning &amp; Development and Quality teams in delivering engaging training experiences and maintaining exceptional service standards. You will play a key administrative and operational role in executing training programs, managing quality audits, and ensuring that team members embody Ciel&rsquo;s commitment to excellence.
 <br/>
 <br/>
 <strong>
  Key Responsibilities
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Coordinate logistics for training sessions including room bookings, materials, attendance, and follow-up.
  </li>
  <li>
   Maintain training calendars and ensure team members are informed of upcoming sessions.
  </li>
  <li>
   Support onboarding programs and assist with new team member orientations.
  </li>
  <li>
   Track training attendance, maintain accurate records, and generate reports.
  </li>
  <li>
   Assist in preparing presentations, certificates, and training content.
  </li>
  <li>
   Help monitor service standards through quality audits and feedback reports.
  </li>
  <li>
   Assist in analyzing guest feedback from platforms like TrustYou, ReviewPro, and internal surveys.
  </li>
  <li>
   Coordinate with departments to follow up on training and quality improvement plans.
  </li>
  <li>
   Support mystery audits and ensure corrective actions are tracked.
  </li>
  <li>
   Help update SOPs and service checklists in collaboration with departments.
  </li>
  <li>
   1-2 years of experience in a training, HR, or quality coordination role (hospitality experience preferred).
  </li>
  <li>
   Excellent organizational skills and attention to detail.
  </li>
  <li>
   Strong interpersonal and written communication skills.
  </li>
  <li>
   Proficient in Microsoft Office (especially PowerPoint, Excel, Word).
  </li>
  <li>
   Positive, service-oriented mindset with a passion for development and excellence.
  </li>
  <li>
   Fluent in English; additional languages are a plus.
  </li>
 </ul>
</div>


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