Training & Quality Coordinator

As a Training and Quality Coordinator, you will support the Learning & Development and Quality teams in delivering engaging training experiences and maintaining exceptional service standards. You will play a key administrative and operational role in executing training programs, managing quality audits, and ensuring that team members embody Ciel s commitment to excellence.

Key Responsibilities:

• Coordinate logistics for training sessions including room bookings, materials, attendance, and follow-up.

• Maintain training calendars and ensure team members are informed of upcoming sessions.

• Support onboarding programs and assist with new team member orientations.

• Track training attendance, maintain accurate records, and generate reports.

• Assist in preparing presentations, certificates, and training content.

• Help monitor service standards through quality audits and feedback reports.

• Assist in analyzing guest feedback from platforms like TrustYou, ReviewPro, and internal surveys.

• Coordinate with departments to follow up on training and quality improvement plans.

• Support mystery audits and ensure corrective actions are tracked.

• Help update SOPs and service checklists in collaboration with departments.