maintenance supervisor

backend team lead (saudi only) Jobs in Riyadh

backend team lead (saudi only)

hr advisor

senior product lead

15f electrician instructor Jobs in Riyadh

15f electrician instructor

training lead

Tabby

<div><h3 class="jobSectionHeader"><b>Description</b></h3><div><br>
On-the-job Training Lead is responsible for enhancing existing agent (live on the floor) performance by analyzing Customer Satisfaction (CSAT) and Quality scores to identify gaps, recommending and delivering targeted training programs, and ensuring exceptional service delivery to our customers.</div><h3 class="jobSectionHeader"><b><br>
Key Responsibilities</b></h3><br>
<ul>
<li>
<b>Performance Analysis</b>: Analyze CSAT, Quality scores and GPT Quality data to identify trends, patterns, and specific areas for improvement across the customer service team.</li>
<li><b>Root Cause Investigation</b>: Conduct root cause analysis to pinpoint underlying reasons for performance gaps and low scores.</li>
<li><b>Targeted Training</b>: Recommend &amp; design training programs and initiatives tailored to address identified performance gaps. Deliver training &amp; conduct follow-up coaching to ensure information is landed.</li>
<li><b>Performance Tracking</b>: Track and report on the effectiveness of training programs and the progress of agents in the Bottom Quartile program and Refreshers, providing actionable insights to management.</li>
<li><b>Bottom Quartile Program Administration for all LOBs</b>: Lead the Bottom Quartile programs for all the LOBs. Help customize them as per the LOB requirement (as opposed to running the same version of BQ in each LOB)</li>
<li><b>Product Expertise</b>: Maintain a thorough understanding of the company&rsquo;s diverse products and services to ensure training content is accurate, relevant, and up-to-date.</li></ul><br>
<div></div>
<h3 class="jobSectionHeader"><b>
Skills, Knowledge &amp; Expertise</b></h3><br>
<ul>
<li>
<b>Education</b>: Bachelor&rsquo;s degree in Business, Finance, Education, or a related field.</li>
<li><b>Analytical Expertise</b>: Proven ability to analyze performance metrics (e.g., CSAT, Quality scores) and make actionable recommendations.</li>
<li><b>Communication</b>: Excellent verbal and written communication in English and Arabic, presentation, and interpersonal skills to engage agents and stakeholders effectively.</li>
<li><b>Training Experience</b>: Hands-on experience delivering training sessions and coaching individuals or groups in a professional setting.</li>
<li><b>Organization</b>: Strong organizational and project management skills, with the capacity to manage multiple initiatives in a fast-paced environment.<br>
<br>
<b>Preferred Qualifications</b><br>
<ul>
<li>Certification in training or customer service (e.g., Certified Customer Service Trainer).</li>
<li>Familiarity with CSAT and Quality scoring systems.</li>
<li>Knowledge of adult learning principles and instructional design methodologies.</li></ul></li><br>
</ul><div><br>
</div><br>
<h3 class="jobSectionHeader"><b>Job Benefits</b></h3><div><br>
<b>
Experience -</b> 3-5 years of experience in Customer Service as Team Leader / Trainer / Training Lead. Should have worked on assignments aiming to identify knowledge / skills gaps and eliminate defects.</div><div></div><div><br>
<b>
Job Purpose</b> - The purpose of this position is to improve customer service by identifying improvement areas and developing and delivering content that enhances agents knowledge and handling skills.</div><div></div><div><br>
The effectiveness of the role will be measured by the following metrics:</div><ul>
<li>Customer satisfaction score improvement</li>
<li>Quality score improvement</li><br>
</ul><br>
<h3 class="jobSectionHeader"><b>About Tabby</b></h3><div>
Tabby creates financial freedom in the way people shop, earn and save, by reshaping their relationship with money.<br>
<br>
The company&rsquo;s flagship offering allows shoppers to split their payments online and in-store with no interest or fees. Over 32,000 global brands and small businesses, including Amazon, Noon, IKEA and Shein use Tabby to accelerate growth and gain loyal customers by offering easy and flexible payments online and in stores.<br>
<br>
Tabby has generated over $7 billion in transaction volume for its partner brands and has the highest rated, most reviewed, largest and fastest growing app of any fintech in the GCC region.<br>
<br>
Tabby launched operations in 2020 and has raised +$1 billion in equity and debt funding from global and regional investors.</div></div>

Training Lead -Saudi National

Mind Stream

<p><b>Job Title:</b> Training Lead / Trainer (Taxation)<br/><b>Location:</b> Doha, Qatar</p><p><b>Key Responsibilities:</b></p><ul><li>Lead the design and delivery of training programs for end-users of ERP and tax administration systems.</li><li>Conduct training needs assessments to identify different user roles (e.g., internal staff, auditors, tax officers, external users such as accountants/tax agents).</li><li>Develop a comprehensive Training Plan covering curriculum, schedules, and delivery methods (classroom, workshops, e-learning).</li><li>Create or oversee the development of bilingual training materials (Arabic &amp; English), including user manuals, quick reference guides, e-learning videos, and FAQs, ensuring accessibility for diverse audiences.</li><li>Coordinate training logistics, including scheduling around module go-lives and setting up hands-on training environments or sandboxes.</li><li>Deliver train-the-trainer sessions and ensure role-based training is provided to meet functional requirements.</li><li>Organize refresher sessions and new feature training post go-live.</li><li>Collect and analyze training feedback to identify knowledge gaps, misunderstood features, or areas requiring additional coaching/system tweaks.</li></ul><p><b>Requirements:</b></p><ul><li>Proven background in training and development for <b>software, ERP, and/or tax administration systems</b>.</li><li>Strong instructional design skills with the ability to simplify complex processes into structured learning content.</li><li>Experience developing bilingual training content (Arabic and English required).</li><li>Familiarity with tax processes, regulations, and user scenarios to contextualize training effectively.</li><li>Excellent presentation and facilitation skills, able to adapt to audiences ranging from technical staff to end-users.</li><li>Proficiency in training delivery platforms and e-learning authoring tools.</li></ul><p>Job Type: Full-time</p><p>Application Question(s):</p><ul><li>Do you have experience in designing and delivering training programs for software or ERP systems?</li><li>Are you experienced in conducting training needs assessments and developing role-based training plans?</li><li>Are you familiar with tax processes or able to coordinate with SMEs/BAs to contextualize training content?</li><li>Are you fluent in Arabic for both writing training materials and delivering sessions?</li><li>Have you worked on the Dhareeba (Tax Administration System) or similar tax automation projects?</li><li>What is your current and expected salary? Notice period?</li></ul>

Training Lead / Trainer - Dhareeba

Mindstream

<p><b>Job Title:</b> Training Lead / Trainer (Taxation)<br/><b>Location:</b> Doha, Qatar</p><p><b>Key Responsibilities:</b></p><ul><li>Lead the design and delivery of training programs for end-users of ERP and tax administration systems.</li><li>Conduct training needs assessments to identify different user roles (e.g., internal staff, auditors, tax officers, external users such as accountants/tax agents).</li><li>Develop a comprehensive Training Plan covering curriculum, schedules, and delivery methods (classroom, workshops, e-learning).</li><li>Create or oversee the development of bilingual training materials (Arabic &amp; English), including user manuals, quick reference guides, e-learning videos, and FAQs, ensuring accessibility for diverse audiences.</li><li>Coordinate training logistics, including scheduling around module go-lives and setting up hands-on training environments or sandboxes.</li><li>Deliver train-the-trainer sessions and ensure role-based training is provided to meet functional requirements.</li><li>Organize refresher sessions and new feature training post go-live.</li><li>Collect and analyze training feedback to identify knowledge gaps, misunderstood features, or areas requiring additional coaching/system tweaks.</li></ul><p><b>Requirements:</b></p><ul><li>Proven background in training and development for <b>software, ERP, and/or tax administration systems</b>.</li><li>Strong instructional design skills with the ability to simplify complex processes into structured learning content.</li><li>Experience developing bilingual training content (Arabic and English required).</li><li>Familiarity with tax processes, regulations, and user scenarios to contextualize training effectively.</li><li>Excellent presentation and facilitation skills, able to adapt to audiences ranging from technical staff to end-users.</li><li>Proficiency in training delivery platforms and e-learning authoring tools.</li></ul><p>Job Type: Full-time</p><p>Application Question(s):</p><ul><li>Do you have experience in designing and delivering training programs for software or ERP systems?</li><li>Are you experienced in conducting training needs assessments and developing role-based training plans?</li><li>Are you familiar with tax processes or able to coordinate with SMEs/BAs to contextualize training content?</li><li>Are you fluent in Arabic for both writing training materials and delivering sessions?</li><li>What is your current and expected salary? Notice period?</li></ul>

Tax Trainer / Training Lead

Training Lead / Trainer (Tax department)

<div><h3 class="jobSectionHeader"><b>Description</b></h3><div><br>
As a Training Manager, you will lead and oversee the training operations in Saudi Arabia, ensuring the delivery of high-quality training programs for our customer service teams. You will manage a team of Training Leads and Trainers, align training initiatives with business objectives, and drive continuous improvement in trainers' performance and customer satisfaction. This role requires strategic oversight, stakeholder collaboration, and a focus on achieving measurable outcomes in a fast-paced CX environment.</div><div>
Trainers' performance metrics, customer satisfaction scores, and team development milestones will measure the effectiveness of the role.</div><h3 class="jobSectionHeader"><b><br>
Key Responsibilities</b></h3><br>
<ul>
<li>
Manage and lead a team of Training Leads, each overseeing 5-7 Trainers, including recruitment, onboarding, performance evaluations, and professional development.</li>
<li>Oversee the delivery of new-hires and on-the-job training, ensuring consistency with Tabby&rsquo;s standards across face-to-face, virtual, and hybrid formats.</li>
<li>Collaborate with stakeholders, including HR, Talent Acquisition, CX Operations, Quality, and Content teams, to align programs with organizational goals and address gaps in hiring, quality, and operations.</li>
<li>Analyze training outcomes, agent performance data, and customer interaction quality across different channels (calls, emails, and chats) to identify trends, root causes of issues, and opportunities for improvement; provide data-driven recommendations and implement solutions.</li>
<li>Develop and maintain certification mechanisms for Trainers and Leads, including train-the-trainer programs, upskilling workshops, and remote facilitation skills.</li>
<li>Track and report on key metrics such as training throughput, feedback, and customer satisfaction; make necessary adjustments to enhance outcomes.</li>
<li>Ensure compliance with adult learning principles, cultural nuances of the GCC region, and best practices in managing remote and on-site teams.</li></ul><br>
<h3 class="jobSectionHeader"><b>
Skills, Knowledge &amp; Expertise</b></h3><div><br>
Who you are:</div><ul>
<li>You have a bachelor's degree in a related field (e.g., communication, psychology, business, education);</li>
<li>You have a minimum of 5 years of experience in Customer Service operations or training, with a proven track record in designing and delivering programs such as new hire training (NHT) and on-the-job training (OJT);</li>
<li>You bring at least 3 years of experience in team management, including leading trainers or supervisors, with a focus on performance management and development;</li>
<li>You are Fluent in English (C1) and Arabic, with a deep understanding of the cultural nuances of the Saudi Arabian and GCC region.</li>
<li>You have strong leadership, communication, coaching, and interpersonal skills to manage teams and stakeholders effectively.</li>
<li>You possess analytical and problem-solving skills to evaluate data, identify trends, and drive improvements.</li>
<li>You have excellent organizational and time management skills to handle multiple priorities in a dynamic environment.</li>
<li>You are proficient in Microsoft Office Suite, learning management systems, and customer support tools (e.g., CRM software, ticketing systems).</li>
</ul><div><b>Preferred qualifications:</b></div><ul>
<li>Advanced knowledge of adult learning principles, instructional design methodologies, and facilitation techniques.</li>
<li>Certification in customer service training, leadership, or related soft skills (e.g., train-the-trainer certifications).</li>
<li>Conflict Resolution Skills: Ability to remain composed under pressure, effectively resolve disputes by addressing underlying issues, and prevent escalations within teams or with stakeholders.</li></ul><br>
<h3 class="jobSectionHeader"><b>
About Tabby</b></h3><div>
Tabby creates financial freedom in the way people shop, earn and save, by reshaping their relationship with money.<br>
<br>
The company&rsquo;s flagship offering allows shoppers to split their payments online and in-store with no interest or fees. Over 32,000 global brands and small businesses, including Amazon, Noon, IKEA and Shein use Tabby to accelerate growth and gain loyal customers by offering easy and flexible payments online and in stores.<br>
<br>
Tabby has generated over $7 billion in transaction volume for its partner brands and has the highest rated, most reviewed, largest and fastest growing app of any fintech in the GCC region.<br>
<br>
Tabby launched operations in 2020 and has raised +$1 billion in equity and debt funding from global and regional investors.</div></div>

Training Manager -Saudi National

ALSTOM

<div><p>Req ID:498979</p><br>
<p></p>
<p>At Alstom, we understand transport networks and what moves people. From high-speed trains, metros, monorails, and trams, to turnkey systems, services, infrastructure, signalling and digital mobility, we offer our diverse customers the broadest portfolio in the industry. Every day, more than 80 000 colleagues lead the way to greener and smarter mobility worldwide, connecting cities as we reduce carbon and replace cars.</p><br>
<p></p>
<div>
<div><div><div><div><b>Job Title &amp; Purpose</b></div></div></div><div><br>
<div>
<div><b>Job Title</b></div>
<div><b>
Training Specialist</b></div></div></div><div><br>
<div>
<div><b>Purpose of the Job</b></div>
<div>
To support Training department in all Training activities.</div></div></div><div><br>
<div>
<div><b>Position in the Organisation</b></div></div></div><div><br>
<div>
<div><b>Organisation Chart</b></div><div></div><div><div><div><div><div><br>
<div>
</div></div><div></div><div><div><b>Training &amp; Facility Manager</b></div></div></div><div></div><div><div><br>
<div><b>
Training Specialist</b></div></div></div><div></div><div><div><br>
</div></div><br>
</div></div></div></div></div><br>
<div></div><div><div><div><b>Organisational Reporting</b></div>
<div>
This post reports hierarchically to Training &amp; Facility Manager</div></div></div><div><br>
<div>
<div><b>Mission</b></div></div></div><div><br>
<div>
<div><b>Responsibilities</b></div>
<div>
the mission consists of supporting the current Training and Competency team with the following:</div>
<ul><li>Leading in planning trainings and LMS project activities (Alstom University Platform for Riyadh).</li></ul>
<ul><li>Lead creating yearly training plan and ensure the delivery of the plan.</li></ul>
<ul><li>Support in creating &amp; submitting Training department frequent reports through LMS, Dashboards..etc.</li></ul>
<ul><li>Support with the interface within the organization.</li></ul>
<ul><li>Participating in other training department activities.</li></ul>
<ul><li>Possess the skill to deliver some trainings such as: Train the trainer course.</li></ul>
<ul><li>Support with planning external trainings and coordination with suppliers.</li></ul>
<ul><li>Follow ALSTOM guidelines and rules when it comes to issuing any certificates or official documents.</li></ul>
<ul><li>Ensuring the Safety, Environmental, and Health requirements based on ALSTOM standers.</li></ul></div></div><div><br>
<div>
<div><b>Candidate Requirements</b></div></div></div><div><br>
<div>
<div><b>Educational Requirements</b></div>
<p>
Diploma holder or similar qualification.</p>
<p>
Languages: Fluent English, other Languages is a plus.</p></div></div><div></div><div><br>
<div>
<div><b>Desired Knowledge / Experience</b></div>
<ul>
<li>Excellent verbal and written communication skills.</li>
<li>Excellent Microsoft office skills (specially Excel &amp; word).</li>
<li>Logical and organized.</li>
<li>Ability to achieve outcomes with minimal direct supervision.</li>
<li>Be courageous by being accountable and proactive.</li>
<li>Show care by listening carefully, seeking feedback.</li>
<li>Ability to solve problems by being collaborative, creative, and analytical.</li>
<li>Ability to work independently and to carry out assignments to completion within parameters of instructions given.</li></ul></div></div><div></div><div><br>
<div>
<div><b>Terms &amp; Conditions</b></div></div></div><div><br>
<div>
<div><b>Job Location
</b></div><div>Riyadh, Saudi Arabia.</div></div></div></div></div><br>
<p></p>
<p></p><p>You don&rsquo;t need to be a train enthusiast to thrive with us. We guarantee that when you step onto one of our trains with your friends or family, you&rsquo;ll be proud. If you&rsquo;re up for the challenge, we&rsquo;d love to hear from you!</p><br>
<p></p>
<p><b>Important to note</b></p>
<p>As a global business, we&rsquo;re an equal-opportunity employer that celebrates diversity across the 63 countries we operate in. We&rsquo;re committed to creating an inclusive workplace for everyone.</p><br>
<p></p>
<p>Job Type:Experienced<br>
</p><p><br>
<b>Job Segment: </b>Training, Operations</p></div>

Training Specialist

<p><b>Change Management Lead</b></p><p><i>Location: Doha, Qatar</i></p><p><b>Job Description:</b><br/>The Change Management Lead drives the Organizational Change Management (OCM) and user adoption efforts for the Dhareeba 2.0 project.</p><p><b>Key Responsibilities:</b></p><ul><li>Develop and implement a comprehensive Change Management Strategy to ensure a smooth transition for both employees and external users (taxpayers, tax advisors).</li><li>Conduct stakeholder analysis to identify user groups and assess change impacts.</li><li>Plan and execute communication campaigns such as newsletters, demos, and feedback sessions to keep stakeholders informed and engaged.</li><li>Collaborate to establish a Change Champion network within the organization.</li><li>Prepare Change Impact Assessments outlining how roles, processes, and daily tasks will change with the new system.</li><li>Oversee updates to Standard Operating Procedures (SOPs) impacted by the transition.</li><li>Maintain a robust change control process for project modifications.</li><li>Liaise with business teams to address concerns, manage expectations, and gather user feedback.</li><li>Work closely with the Training Lead to align communication and training activities.</li><li>Monitor post go-live adoption metrics (e.g., system usage rates, support tickets) and recommend reinforcement actions such as coaching or communications.</li></ul><p><b>Qualifications &amp; Skills:</b></p><ul><li>Proven expertise in Organizational Change Management principles (Prosci ADKAR or similar OCM certification preferred).</li><li>Experience leading change initiatives in large IT system rollouts&mdash;ideally within the public sector or similar high-impact environments.</li><li>Excellent communication and interpersonal skills; capable of engaging stakeholders from staff to executives.</li><li>Understanding of tax administration processes and ability to address pain points such as automation and workflow transformation.</li><li>Strong facilitation, training, and strategic planning skills to align change activities with project milestones.</li></ul><p>Job Type: Full-time</p><p>Application Question(s):</p><ul><li>Do you have experience leading organizational change management (OCM) initiatives for large-scale IT system rollouts?</li><li>Are you certified in Prosci ADKAR or a similar Organizational Change Management methodology?</li><li>How many years of experience do you have in Change Management or related roles?</li><li>Have you previously managed change or user adoption in the public sector or tax administration environment?</li><li>Can you describe your experience developing and implementing Change Management strategies?</li><li>Have you ever coordinated change activities with training or communication teams during a system rollout?</li><li>What is your current and expected salary? Notice period?</li></ul>

Change Management Lead - Dhareeba 2.01 Implementation

Explore 1368+ Training lead in Riyadh this October. Find roles across top companies and apply now to boost your career.