transportation operations manager

Confidential

<h2><strong>Transportation &amp; Operations Manager</strong></h2><h2><strong>Job Purpose</strong></h2><p>To lead, manage, and develop end-to-end transportation operations, ensuring efficient fleet utilization, cost control, regulatory compliance, and sustainable business growth. The role combines <strong>operational excellence</strong> with <strong>commercial responsibility</strong>, supporting revenue growth while maintaining high service and safety standards.</p><h2><strong>Key Responsibilities</strong></h2><h3><strong>Transportation &amp; Fleet Operations</strong></h3><p>Oversee daily transportation operations covering <strong>heavy and general cargo transportation</strong>.</p><p>Manage a <strong>mixed fleet model</strong>, including <strong>company-owned and outsourced/rented vehicles</strong>.</p><p>Ensure optimal utilization of transportation assets, minimizing downtime and operational costs.</p><p>Supervise routing, dispatching, and scheduling to meet operational and client requirements.</p><p>Coordinate maintenance, inspection, and compliance of all vehicles and equipment.</p><p>Monitor fuel consumption, driver behavior, and vehicle performance through tracking systems.</p><h3><strong>Equipment &amp; Asset Management</strong></h3><p>Manage transportation equipment such as <strong>prime movers, flatbeds, lowbeds, and general cargo trucks</strong>.</p><p>Ensure all vehicles and equipment comply with applicable safety and regulatory standards.</p><p>Oversee vendor and workshop relationships related to fleet maintenance and repairs.</p><p>Participate in fleet expansion, replacement planning, and cost-benefit analysis.</p><h3><strong>Commercial &amp; Business Development</strong></h3><p>Support and contribute to <strong>client acquisition, retention, and business growth</strong>.</p><p>Participate in pricing, costing, and feasibility studies for transportation services.</p><p>Negotiate contracts and service agreements with clients, transporters, and subcontractors.</p><p>Identify opportunities to improve margins through operational efficiencies and cost optimization.</p><p>Act as a key operational point of contact for major clients.</p><h3><strong>Performance Management &amp; Reporting</strong></h3><p>Establish and monitor <strong>KPIs</strong> related to fleet utilization, cost, safety, service level, and productivity.</p><p>Prepare regular operational and financial reports for management review.</p><p>Analyze performance data and implement continuous improvement initiatives.</p><p>Utilize ERP, fleet management systems, and advanced Excel tools for reporting and analysis.</p><h3><strong>People Management</strong></h3><p>Lead, supervise, and develop transportation teams including drivers, dispatchers, and operations staff.</p><p>Ensure effective workforce planning, shift management, and performance evaluation.</p><p>Promote a culture of accountability, safety, and operational discipline.</p><p>Coordinate training initiatives related to safety, operational procedures, and compliance.</p><h3><strong>Compliance, Safety &amp; Governance</strong></h3><p>Ensure full compliance with <strong>local transportation regulations, safety standards, and operational policies</strong>.</p><p>Implement and monitor safety procedures and risk mitigation measures.</p><p>Coordinate investigations of incidents, accidents, and non-compliance cases.</p><p>Maintain accurate documentation related to vehicles, drivers, permits, and inspections.</p><h2><strong>Qualifications &amp; Experience</strong></h2><p>Bachelor’s degree in Logistics, Transportation, Operations Management, or a related field.</p><p>Minimum <strong>10–15 years of experience</strong> in transportation and logistics operations.</p><p>Proven experience managing <strong>large transportation fleets and outsourced transporters</strong>.</p><p>Strong exposure to <strong>heavy transportation operations</strong>.</p><p>Experience in <strong>commercial operations, costing, and client interaction</strong>.</p><p>Solid knowledge of fleet management systems, ERP platforms, and KPI reporting.</p><p>Prior experience within <strong>KSA or GCC markets</strong> is highly preferred.</p><h2><strong>Skills &amp; Competencies</strong></h2><p>Strong leadership and decision-making abilities.</p><p>Excellent analytical and problem-solving skills.</p><p>Commercial awareness and cost-control mindset.</p><p>Ability to manage multiple stakeholders and vendors.</p><p>High level of operational discipline and attention to detail.</p><p>Strong communication and negotiation skills.</p><h2><strong>Role Summary (Internal Use)</strong></h2><p>This role is <strong>not a supervisory or dispatch position</strong>.<br>It is a <strong>senior transportation leadership role</strong> responsible for:</p><p>Fleet &amp; equipment</p><p>People &amp; systems</p><p>Compliance &amp; safety</p><p>Clients &amp; revenue support</p>

Transportation & Operations Manager

Al Ghandi Group Enterprises

<p><b>Role Description:</b></p><p>The Operations Assistant supports the daily activities of the operations department in a heavy truck transport company. This role involves coordinating logistics, maintaining records, and ensuring compliance with safety and regulatory requirements. The position requires strong organizational skills, attention to detail, and the ability to work in a fast-paced environment. The Operations Assistant will also be in charge to educate drivers onsite safety instruction, and ensuring all work is carried out accurately in line with safety procedure and within the given timeframe. All Operations activities should be in line with QHSE Policy Statements.</p><p><b>Key Tasks:</b></p><p><b>Operational Responsibilities:</b></p><ul><li>All drivers/operators are communicated on Safe working practice</li><li>Toolbox talks on safety and environment are conducted at regular intervals</li><li>Customer&rsquo;s onsite Safety rules, procedures and requirements are understood by the drivers/operators</li><li>Ensure all operational relevant activities at customer&rsquo;s facility/site are carried out safely</li><li>Assist drivers/operators with their work-related queries</li><li>Coordinate with concerned onsite supervisors and representatives to obtain work related instruction</li><li>Coordinate with customer&rsquo;s EHS personnel on Safety matters and obtain information and share with the drivers</li><li>Respond to customer and driver inquiries related to transportation schedules and issues</li><li>Keep checks on Vehicle, Equipment for any fault/defect and if noticed coordinate with Workshop personnel for rectification</li><li>Ensure drivers secure content on trailers appropriately and reminded of daily vehicle checklist</li><li>Coordinate with the onsite supervisor, account administrator, EHS personnel in case of any accident and/or injury</li><li>Maintain records of vehicle usage, fuel consumption, and trip logs</li><li>Ensure all paperwork, including delivery notes and invoices, is correctly processed</li><li>Listen to the driver&rsquo;s work-related complaint/problem and come up with solutions in coordination with the Operations Manager/General Manager</li><li>Take immediate action on non-confirming elements in coordination with the QHSE Manager/General Manager/Operations Manager</li><li>Coordinate with the Operations Manager/General Manager on disciplinary action against driver/operator</li><li>Ensure drivers have obtained relevant and applicable training involved in transportation of Hazardous material and have HAZMAT Training</li><li>Ensure Material Safety Data Sheets (MSDS) are available where applicable and drivers trained in the usage of MSDS for quick reference on occurrence of any situation</li><li>Ensure Risk-assessment is carried out to all activities and identified risks are rectified or controls are set in coordination with the QHSE Manager to minimize risk of any accident, incident and/or injury</li></ul><p><b>Compliance &amp; Safety:</b></p><ul><li>Ensure that all transport operations comply with company policies and government regulations</li><li>Assist in tracking vehicle maintenance schedules and coordinating repairs</li><li>Support safety initiatives, including driver training and compliance checks</li></ul><p><b>Knowledge, Qualifications &amp; Skills required:</b></p><ul><li>1-2 years of experience in transport or logistics operations, preferably in heavy truck transport</li><li>Diploma or bachelor&rsquo;s degree in logistics, supply chain, business administration, or a related field</li><li>Solid understanding of truck driving rules and regulations</li><li>Proficiency in MS Office (Excel, Word, Outlook)</li><li>Excellent communication and coordination skills in English, Arabic Speaker is a plus</li><li>Knowledge of transport regulations and safety standards is a plus</li></ul><p>Work Location: In person</p>

Operations Assistant-Transport

TRU Community Care

Founded as Boulder Hospice in 1976, TRU Community Care is a nonprofit healthcare organization serving Boulder, Denver, and surrounding counties. With a mission to affirm life at every step of the journey with illness and loss, TRU provides a continuum of care through TRU Hospice, TRU PACE (Program of All-Inclusive Care for the Elderly), TRU Palliative Care, TRU Grief Services, and Landmark Memory Care.
<br><br>
<b>Title:</b> Transportation Manager
<br><b>Location:</b> Lafayette, CO
<br><b>Schedule:</b> Monday-Friday, 8am to 5pm
<br><b>Pay:</b> $72,719 to $90,925 per year
<br>JOB SUMMARY
<br>The Transportation Manager is responsible for the coordination and implementation of transportation services within the PACE program, including ensuring transportation to and from appointments and handoffs during arrival and departure at the PACE center are conducted safely and efficiently. Ensuring coordination of care between PACE and contracted facilities, transportation vendors, and providers. Responsible for departmental compliance with state and federal regulations, participation in organizational Quality Assurance program, departmental training, education, and coordination of provision of program services as part of the PACE IDT leadership structure.
<br>RESPONSIBILITIES
<br><ul>
<li>Oversees a team of transportation specialists (Drivers), transportation daily schedules, payroll, and performance management</li>
<li>Communicate IDT decisions, participant changes, care plan changes, and updated information to transportation staff and receptionist / administrative assistant daily.</li>
<li>Serve as liaison with transportation vendor for all matters pertaining to transportation, including problems, schedule changes, delivery of equipment and other items, and reconciling invoices from vendor(s).</li>
<li>Ensure responsibility for running and maintaining transportation scheduling software program.</li>
<li>Coordinate and schedule the daily delivery of home delivered meals, DME, supplies and miscellaneous items as requested by the IDT team.</li>
<li>Oversee vehicle maintenance program and obtain estimates and authorize vehicle repairs per departmental policies.</li>
<li>Ensure that vehicles have up-to-date Department of Motor Vehicle registration forms, license plates and emission stickers.</li>
<li>Ensure cleanliness and proper functioning equipment as well as safe driving conditions for each vehicle.</li>
<li>Demonstrates effective leadership in managing daily department operations, managing staff, planning, and evaluating department activities to accomplish department objectives.</li>
<li>Interviews, hires, trains, coaches, and provides constructive feedback and training opportunities to employees. Conducts employee disciplinary action in collaboration with supervisor and HR as needed.</li>
<li>Develops annual department and individual employee goals, assesses employee performance, and develops employee performance improvement plans in conjunction with HR when needed.</li>
<li>Participates as an active member of PACE IDT and TRU Community Care Leadership groups.</li>
<li>Maintains professional affiliations and any required certifications.</li>
</ul>
EDUCATION/EXPERIENCE
<br><ul>
<li>2-3 years relevant experience working as a transportation manager</li>
<li>Associate Degree in Health or Human Services, Business or another related field. (May substitute CNA License for degree requirements).</li>
<li>Experience with transportation scheduling computer software, and working in a regulatory environment.</li>
<li>Experience working with individuals with mental health needs (Preferred).</li>
<li>Experience working with the frail or elderly population (Preferred).</li>
<li>Experience in team management, preferably in a geriatric care setting.</li>
<li>Experience working within an Interdisciplinary Team Model.</li>
</ul>
<b>TRU's Benefits (Eligibility Varies by Position/Status):</b><br>
<ul>
<li>Paid Vacation time</li>
<li>401(k) with match</li>
<li>Health, dental, vision & life insurance</li>
<li>FSA & HSA available</li>
<li>Paid orientation</li>
<li>Paid training</li>
<li>PSLF Eligible Employer</li>
<li>Referral & signing bonuses (if applicable)</li>
</ul>
To learn more about TRU Community Care, please visit www.trucare.org.
<br><br>
TRU Community Care is an Equal Opportunity Employer

PACE Transportation Manager

PastryNow Limited

<p><b>About SupplyNow</b></p><p>SupplyNow is a fast-growing transportation and logistics company focused on reliable execution, strong service partner networks, and operational discipline.</p><p>Our success comes from solving real operational problems, building scalable systems, and aligning sales, logistics, and customer experience.</p><p>We are looking for someone who thrives in fast-moving environments and enjoys solving complex operational challenges.</p><p><b>The Role</b></p><p>The <b>Operations &amp; Growth Manager</b> serves as the operational counterpart to Sales and leadership, ensuring that everything sold can be delivered <b>profitably, reliably, and without disruption.</b></p><p><b>This role sits at the intersection of:</b></p><ul><li>Sales</li><li>Logistics operations</li><li>Service partners</li><li>Customer experience</li></ul><p>You will protect revenue, solve operational problems in real time, and help scale the operation efficiently.</p><p><b>Key ResponsibilitiesRevenue Protection &amp; Deal Support</b></p><ul><li>Validate operational feasibility of new deals</li><li>Identify risks that could impact service or margin</li><li>Support account expansions and customer retention</li><li>Assist in resolving high-impact customer issues</li></ul><p><b>Transportation &amp; Routing</b></p><ul><li>Optimize routing for efficiency and margin</li><li>Adjust routes and plans when operational changes occur</li><li>Improve service reliability and delivery performance</li></ul><p><b>Service Partner Management</b></p><ul><li>Source and onboard transportation partners</li><li>Monitor performance, reliability, and costs</li><li>Align partner capabilities with operational needs</li></ul><p><b>Customer Escalations</b></p><ul><li>Resolve delivery failures or service issues</li><li>Coordinate across teams to restore customer confidence</li></ul><p><b>Operational Discipline</b></p><ul><li>Maintain routing data, truck logs, and compliance standards</li><li>Identify risks before they become operational problems</li></ul><p><b>Hands-On Execution</b></p><ul><li>Step in when systems or processes break</li><li>Support dispatch, warehouse, or field operations when needed</li></ul><p><b>Ideal Candidate</b></p><p>We&rsquo;re looking for someone who thinks like an owner and solves problems quickly.</p><p><b>Preferred experience</b></p><ul><li>Logistics or transportation operations</li><li>Dispatch or routing management</li><li>3PL, distribution, or supply chain environments</li><li>Vendor or service partner management</li></ul><p><b>Traits That Matter</b></p><p><b>The best candidates:</b></p><ul><li>Solve problems instead of escalating them</li><li>Make decisions quickly with incomplete information</li><li>Understand how operations impact revenue</li><li>Communicate clearly with customers and partners</li><li>Take ownership and follow through</li></ul><p><b>What Success Looks Like</b></p><ul><li>Deals executed without operational failures</li><li>Strong service partner performance</li><li>Customer issues resolved quickly</li><li>Margin protected through efficient routing and execution</li></ul><p><b>Why This Role Matters</b></p><p>This position ensures that <b>everything Sales sells can be delivered &mdash; profitably, reliably, and without drama.</b></p><p>If you enjoy solving operational challenges and building systems that scale, we&rsquo;d like to hear from you.</p><p>Benefits:</p><ul><li>Paid time off</li></ul><p>Work Location: In person</p>

Operations & Growth Manager – Transportation & Logistics

Kualoa Ranch Hawaii

Join Kualoa Ranch Hawai‘i, where history, culture, and natural beauty come together in one of the most extraordinary places in Hawai‘i. With diverse operations and a deep commitment to our land, community, visitors, and each other, we honor our proud legacy while building an exciting future. Be part of our ‘ohana and share the spirit of Hawai‘i with the world.
<br><br>
<b>Location:</b> On-Site - Must currently reside on Oʻahu and be available for in-person interviews and immediate hire.
<br><b>Relocation Package:</b> None
<br><b>Schedule:</b> Full-time; open availability including weekends and holidays is required.
<br><br>
POSITION SUMMARY
<br>The Assistant Fleet Manager supports the Fleet Manager in overseeing all aspects of Kualoa Ranch’s vehicle fleet operations, including maintenance, safety compliance, and staff management. This position plays a key role in ensuring that all vehicles—ranging from tour and transportation units to utility and support vehicles—are safe, well-maintained, and available for daily operations across the Ranch. The Assistant Manager provides day-to-day supervision of mechanics and shop activities, coordinates preventive maintenance schedules, manages parts inventory, and assists with regulatory and safety compliance. This role requires strong leadership, technical understanding, and attention to detail, all while embodying Kualoa’s values of Aloha, Mālama, Poʻokela, ʻOhana, and Laulima.
<br><br>
KEY RESPONSIBILITIES
<br>Operations & Maintenance Support
<br><ul>
<li>Support the Fleet Manager in planning and overseeing daily maintenance and repair operations.</li>
<li>Assign and monitor mechanic workloads to ensure timely completion of work orders.</li>
<li>Conduct routine inspections of vehicles, facilities, and tools to ensure operational readiness.</li>
<li>Assist with tracking service schedules, maintenance logs, and inspection records.</li>
<li>Coordinate with department managers to schedule vehicle downtime and maintenance priorities.</li>
<li>Help manage vendor relationships for parts, repairs, and warranty work.</li>
</ul>
Safety & Compliance
<br><ul>
<li>Enforce compliance with DOT, OSHA, EPA, and company safety standards.</li>
<li>Conduct and document safety meetings, vehicle inspections, and post-incident reviews.</li>
<li>Ensure all mechanics follow safe work practices and proper use of equipment and PPE.</li>
<li>Maintain up-to-date certifications, permits, and inspection records for all vehicles.</li>
</ul>
Inventory & Administrative Management
<br><ul>
<li>Assist in managing parts inventory, fuel logs, and supply procurement.</li>
<li>Support payroll submission, billing review, and vendor invoicing for the department.</li>
<li>Maintain organized records of repairs, costs, and fleet performance metrics.</li>
<li>Help prepare reports on maintenance trends, costs, and downtime analysis.</li>
</ul>
Team Leadership & Development
<br><ul>
<li>Supervise mechanics and shop personnel in the absence of the Fleet Manager.</li>
<li>Train and mentor new staff, promoting technical skill development and adherence to standards.</li>
<li>Support a positive, collaborative shop culture that values teamwork, accountability, and communication.</li>
<li>Assist in evaluating staff performance and identifying growth opportunities.</li>
</ul>
Cross-Department Collaboration
<br><ul>
<li>Coordinate with operations teams (Tours, Agriculture, Facilities, etc.) to address vehicle needs and emergencies.</li>
<li>Support event logistics and special projects requiring transportation or mechanical assistance.</li>
<li>Communicate clearly across departments to ensure fleet reliability and efficiency.</li>
</ul>
MINIMUM QUALIFICATIONS
<br><ul>
<li>2–4 years of experience in vehicle maintenance, fleet coordination, or transportation operations.</li>
<li>Prior supervisory or lead technician experience preferred.</li>
<li>Working knowledge of automotive or diesel systems, maintenance procedures, and diagnostic tools.</li>
<li>Strong organizational and problem-solving skills.</li>
<li>Proficiency with Microsoft Office (Word, Excel, Outlook) and maintenance tracking systems (e.g., Fleetio or similar).</li>
<li>Valid Driver’s License with clean driving record; CDL preferred.</li>
</ul>
PREFERRED QUALIFICATIONS
<br><ul>
<li>Technical or trade certification in automotive or diesel mechanics.</li>
<li>Experience managing compliance with DOT, OSHA, or EPA standards.</li>
<li>Familiarity with hybrid, electric, or utility vehicle systems.</li>
<li>CPR/First Aid certification (or willingness to obtain).</li>
</ul>
PHYSICAL REQUIREMENTS
<br><ul>
<li>Ability to lift, push, pull, or carry up to 75 lbs.</li>
<li>Capable of standing, bending, and working in outdoor and shop environments for extended periods.</li>
<li>Comfortable working around heavy equipment and in varying weather conditions.</li>
</ul>
Kualoa Ranch Hawai‘i is a proud equal opportunity employer and maintains a drug-free workplace. We provide equal consideration to all applicants in compliance with local, state, and federal laws.

Assistant Manager - Fleet

LSG Sky Chefs

<div><p><b>Job Title:</b> Operations Supervisor - Transportation<br>
<b>Job Location:</b> Dulles-USA-20166<br>
<b>Work Location Type:</b> On-Site<br>
<b>Salary Range:</b> $66,027.73 - 68,000.00<br>
</p><p></p><div><div><div><h2 class="jobSectionHeader"><b>About us</b></h2></div><div><p>
LSG Sky Chefs is one of the world&rsquo;s largest airline catering and hospitality providers, known for its outstanding reputation and dynamic approach in the industry. Voted &ldquo;Airline Caterer of the Year in North America&rdquo; for 2023 and 2024, we are committed to excellence and innovation, driven by the dedication and expertise of our talented employees. Our team members are the heart and soul of our success, consistently delivering exceptional culinary experiences and outstanding service to our clients and their passengers across North and Latin America.</p></div></div><div><div><h2 class="jobSectionHeader"><b>
Role Purpose Statement</b></h2></div><div><p>
Seeking an outgoing, safety focused, candidate who thrives in a fast paced transportation and production environment and enjoys managing a group of employees that are focused on delivering a quality product to our customers. Additionally, this candidate needs to monitor and engage employees in all safety &amp; performance initiatives.</p></div></div><div><div><h2 class="jobSectionHeader"><b>
Main Accountabilities</b></h2></div><div><p><b>
Supervisor Responsibility</b></p><ul><li>
Ensure that the area of responsibility is properly organized, staffed and directed and that all delivery times are being met timely</li><li>
Conduct daily work group meetings</li><li>
Schedule and control staff to meet labour productivity and overtime targets</li><li>
Ensure compliance with all government regulatory agencies standards (example: Food and Drug Administration (FDA), United Stated Department of Agriculture (USDA), Occupational Safety and Health Administration (OSHA), Environmental Protection Administration (EPA), Department of Transportation (DOT), Hazard Analysis and Critical Control Points (HACCP), etc.)</li><li>
Document and follow up on all department processes in order to implement improvements</li><li>
Ensure on-time and accurate production and/or catering of all flights</li><li>
Monitor and ensure compliance with all safety regulations</li><li>
Other duties as deemed necessary</li></ul><p><b>
Leadership</b></p><ul><li>
Guide, motivate and develop staff within the Human Resources policies</li><li>
Make the company's values and management principles live in the department(s)</li><li>
Manage productivity hours and costs in the area of responsibility; initiate and steer corrective actions in case of deviations</li><li>
Participate and support company sponsored initiatives such as Quality, HACCP, Lean Manufacturing, Employee Safety and Production systems</li></ul></div></div><div><div><h2 class="jobSectionHeader"><b>
Knowledge, Skills and Experience</b></h2></div><div><ul><li>
Bachelor&rsquo;s degree or equivalent knowledge required</li><li>
In addition, one to three years of related work experience required
</li><li>Problem solving and leadership skills</li><li>
Strong interpersonal and communication skills</li><li>
Ability to develop and lead others to obtain desired results &amp; achieve productivity goals</li><li>
Working knowledge of OSHA, Good Manufacturing Practice (GMP), FDA, USDA and EPA regulations</li><li>
Excellent verbal, written and organizational skills required along with the ability to multi-task</li><li>
Good knowledge of Microsoft Office and Windows-based computer applications</li></ul></div></div></div><p><b>
LSG Sky Chefs</b> is an EEO and Affirmative Action Employer of Women/Minorities/Veterans/Individuals with Disabilities.</p></div>

Operations Supervisor - Transportation

Metropolitan Transportation Authority

<div><div><div><div><b>Job ID:</b> 15329</div>
<div><b>Business Unit:</b> Metro-North Railroad</div>
<div><b>Location:</b> New York, NY, United States</div>
</div><div><div><b>Regular/Temporary:</b> Regular</div>
<div><b>Department:</b> Crew Management Administration</div>
<div><b>Date Posted:</b> Apr 13, 2026</div>
</div></div><div><p><b>Description</b>
</p><div><div><div><div><p><b>Job Title</b><b>: </b>Assistant Deputy Director- Crew Management Workforce</p><p><b><br>
Department:</b> Transportation Operations</p></div><div><p><b><br>
MTA Agency:</b><b> </b>Metro-North Railroad</p><p><b><br>
Primary Location(s):</b><b> </b>New York, NY</p></div><div><p><b><br>
Salary Range:</b><b> </b>$123,294 - $154,117</p><p><b><br>
Regulated/Safety Sensitive:</b><b> </b>Non-DOT Regulated/Not Safety Sensitive</p></div><div><p><b><br>
Union Affiliation:</b><b> </b>Non-agreement</p><p><b><br>
Closing Date </b>(if applicable)<b>:</b><b> </b>Until Filled</p></div><div><p><b><br>
Shift </b>(if applicable)<b>:</b></p><p><b><br>
Title 55-a (yes or no):</b><b> </b>Not Applicable</p></div><div><p><b><br>
Other:</b><b> </b>Telework eligible</p></div></div><p></p><div><b><br>
ABOUT THE AGENCY</b></div><div>
MTA Metro-North Railroad is a dynamic organization, operating out of the jewel of New York City, Grand Central Terminal. We provide service to over 86.5 million customers, traveling in and out of New York and Connecticut. A subsidiary of the Metropolitan Transportation Authority, Metro-North Railroad is one of the busiest commuter railroads in the nation. MTA Metro-North Railroad strives to provide a safe and reliable commute, excellent customer service, and rewarding opportunities for its employees.</div><div></div><div><br>
Metro-North Railroad reserves the right to remove this posting before the Application Deadline.</div><div></div><div><b><br>
JOB SUMMARY</b></div><div>
Oversee the planning and forecasting of train crew workforce demands to ensure effective and efficient utilization of Train &amp; Engine (T&amp;E) employees. Supervise Crew Management Center (CMC) staff in deploying daily T&amp;E workforce to meet business needs and ensure service and cost objectives are being met. Develop and ensure timely implementation of scheduling and other long-term workforce planning programs that align with special schedules, collective bargaining agreements (CBA) and budgetary initiatives.</div><div><b><br>
DUTIES AND RESPONSIBILITIES</b></div><ul><li>
Oversee the process and compliance with staffing train and engine employees to cover regularly scheduled assignments, planned/unplanned absences, increases/decreases in Capital Flag work, and changes to assignments for special/holiday schedules.</li><li>
Manage, plan, and ensure effective coordination of the weekly CBA job advertisement/bids and awards process and the establishment of Extra Lists to cover planned absences. Supervise CMC managers and represented staff in the execution of these duties.</li><li>
Oversee and enforce MNR policies and procedures up to and including attendance as it relates to Kronos/Attendance Tracking System (ATS)/Discipline Tracking System (DTS) policies of represented and non-represented staff in accordance with the disciplinary process.</li><li>
Address personnel issues as they arise; in compliance with MNR policies and procedures.</li><li>
Initiate and support and new processes and platforms in support of the Crew Management office.</li><li>
Supervise staff in the execution of schedule loads (including schedules for crew book changes, Holiday and Special Schedules, Service Changes, and other ad hoc schedule changes). Coordinate with CMC managers to resolve Crew Management System (CMS) issues and any scheduling discrepancies in the system.</li><li>
Ensure effective coordination, scheduling and implementation of MNR special schedules (e.g., Holidays, Yankee Stadium Events). Oversee the review, analyses, and provide managerial approval of schedule changes, including approving and tracking that schedule changes are properly input into the Crew Management System (CMS).</li><li>
Independently review, analyze, and provide approval of T&amp;E employee claims submitted on CMS pursuant to the relevant collective bargaining agreement.</li><li>
Lead coordination with Capital Trainmasters, Assistant. Superintendents, and Line Superintendents to effectively organize required Capital work schedules/assignments for crew book picks.</li><li>
Develop, implement, and modify both short and long-term reporting on labor costs, including vacations, holidays, vacated train assignments, guarantee and relief days, etc.</li><li>
Respond to service disruptions to support field operation by coordinating T&amp;E crews for ad hoc schedule based on qualifications, hours of service. Manage CMC support and implementation of emergency service plans and other duties as assigned in support of corporate/departmental goals.</li><li>
Provide support to other CMC managers to meet daily operational needs. Requires availability to work nights and weekends to ensure continuous, 24/7 management coverage for the office.</li><li>
Provide supervision and guidance to the CMC Workforce. Select, develop, and motivate staff and provide career development for team members. Provide effective coaching and counseling. Manage team and individual performance. Create a professional environment that respects individual differences and enables staff to develop and contribute to their full potential.
</li><li>Performs other duties as assigned</li><li>
Complies with all policies and standards</li><li>
May be required to work hours outside regular work hours, as applicable</li><li>
Observes the work performed by contractors, as applicable</li><li>
Reviews invoices and approves them if the work has contractual standards, as applicable</li><li>
Addresses performance issues with the contractor when possible, as applicable</li><li>
Escalates issues to other parties when needed, as applicable</li></ul><div></div><div><b><br>
KNOWLEDGE, SKILLS AND ABILITIES</b></div><div><i>
Required:</i></div><ul><li>
Working knowledge of ACRE 1&amp;9 Collective Bargaining Agreements, MNR Operating Rules and Physical Characteristics, and Federal Rules regarding the operation of trains and equipment and Passenger Hours of Service</li><li>
Working knowledge of Transportation Line Operations, equipment programs, Mechanical, Engineering and Station functions.</li><li>
Strong leadership skills with the ability to organize, oversee and direct the activities of both subordinates and others.</li><li>
Strong planning, time management and organizational skills.</li><li>
Must possess quantitative and analytical skills to effectively determine and resolve service delivery problems.</li><li>
Strong verbal and written communication skills to effectively communicate with all levels in the organization and outside agencies.</li><li>
Working knowledge of Microsoft Office, Crew Management System (CMS), Terminal Management Information System (TMIS), and train tracking. Must be able to gain functional level skills on CMS within 3 months of hire.</li><li>
Must be flexible to work late evenings and weekends, and to be on-call seven days a week when required.</li><li>
Strong interpersonal skills with the ability to discuss and appropriately manage contractually based claims, grievances and other issues presented by union officials.</li><li>
Working knowledge of (or must gain within 6 months of hire) MTA, Metro-North and departmental policies and procedures. Strong ability to ensure compliance of policies and procedures for supervised staff.</li></ul><div></div><div><b><i><br>
The following is/are preferred:</i></b></div><ul><li>
Experience supervising represented employees at MNR, including knowledge of the grievance and discipline processes in the relevant collective bargaining agreements.</li></ul><div></div><div><b><br>
REQUIRED EDUCATION AND EXPERIENCE</b></div><ul><li>
Bachelor&rsquo;s Degree in Arts/Sciences (BA/BS) in transportation, Business, Engineering, Public Administration, or related field. Demonstrated equivalent education, experience or technical credentials to include an additional four (4) years of related experience may be considered in lieu of degree.</li><li>
Minimum 7 years of progressively complex experience in a Transportation Operations, Engineering, Maintenance of Way, or Maintenance of Equipment environment with emphasis on service delivery.</li><li>
Minimum 5 years of experience managing a professional staff and projects.</li></ul><div></div><div><b><i><br>
The following is/are preferred</i></b><b>:</b></div><ul><li>
Master&rsquo;s degree in Arts/Sciences (MA/MS) in Business Administration or related field.</li></ul><div></div><div><b><br>
LICENSES AND CERTIFICATIONS</b></div><div><i>
Required</i>: None</div><div></div><div><b><br>
BENEFITS</b><b> - </b>Managerial Benefits</div><p>
Transportation &amp; Financial Benefits</p><ul><li>
Commuting Made Easy &ndash; Enjoy a complimentary MTA transportation pass, plus access to tax-advantaged commuter benefits to maximize your savings.</li><li>
Premium Health Coverage at Low Cost &ndash; Access high-quality individual, family and domestic partner healthcare, dental, vision and life insurance plans.</li><li>
Secure Your Future &ndash; Build long-term financial security through pension plans and retirement savings accounts designed for eligible employees.</li></ul><div></div><p><br>
Time Off &amp; Work-Life Balance</p><ul><li>
Generous Time Away &ndash; Recharge with substantial paid time off and comprehensive holiday schedules that support your personal and family commitments.</li><li>
Holistic Support Services &ndash; Access our dedicated Work Life Services team and Office of the Chaplains unit for personal guidance and support when you need it most.</li></ul><div></div><p><br>
Professional Growth &amp; Development</p><ul><li>
Learning &amp; Development Program &ndash; Advance your career through structured professional development opportunities, skills training, and leadership programs tailored to support your growth within the organization.</li><li>
Educational Investment &ndash; Pursue your career goals with in-house training and professional development, tuition reimbursement support, and partnerships with educational institutions.</li></ul><div></div><p><br>
Employee Experience &amp; Community</p><ul><li>
Employee Assistance Programs &ndash; Comprehensive support services to help you navigate life's challenges with confidence and resources.</li><li>
Discounts &amp; Perks &ndash; Take advantage of MTA employee discount programs offering savings on products and services.</li><li>
Connect &amp; Belong &ndash; Join our vibrant Employee Resource Groups to build meaningful connections, share experiences, and contribute to an inclusive workplace culture.</li></ul><div></div><div><b><br>
OTHER INFORMATION</b></div><ul><li>
Pursuant to the New York State Public Officers Law &amp; the MTA Code of Ethics, all employees who hold a policymaking position must file an Annual Statement of Financial Disclosure (FDS) with the NYS Commission on Ethics and Lobbying in Government (the &ldquo;Commission&rdquo;).</li><li>
Final salary is determined experience, skillset, and alignment with compensation practices. The posted range reflects expected compensation and may be updated as market or business needs evolve.</li><li>
Employees driving company vehicles will be subject to License Monitoring and must complete defensive driver training once every three years for current MTA drivers; or within 180 days of hire or transfer for an employee entering an authorized driving position.</li><li>
To be eligible for consideration for a new role, current MTA employees must complete at least one year of service in their current role prior to applying. Additionally, eligibility to interview is contingent upon maintaining a satisfactory record of job performance, attendance, and disciplinary conduct.</li></ul><p></p><p><b><br>
EQUAL EMPLOYMENT OPPORTUNITY/ADA DISCLAIMER</b></p><div>
MTA and its subsidiary and affiliated agencies are Equal Opportunity Employers and encourage qualified applicants from diverse backgrounds, experiences, and abilities, including military service members, to apply.</div><div></div><div><br>
If you seek a reasonable accommodation for a medical condition or disability, or for a religious practice or observance, to participate in the job application or interview process, please notify your MTA representative once you have been contacted regarding the role.</div><div></div><p><b><br>
HOW TO APPLY:</b></p><div><b>
For Internal Applicants</b>: Log in to the My MTA Portal, click on the My Job Search tile, select the Careers link, search for the desired position, click Apply, and follow the on-screen instructions.</div><div></div><div><b><br>
For External Applicants</b>: Visit www.mta.info, click the &ldquo;Careers&rdquo; link located in the footer under the &quot;The MTA&quot; section, then click on &ldquo;See All Open MTA Positions&rdquo;. Search for the desired position, click Apply, and follow the instructions.</div></div></div></div></div>

Assistant Deputy Director - Crew Management Workforce

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