transportation operations manager

Roaring Fork School District

DEFINITION:The Transportation Operations Manager ensures efficient and safe operation of the Transportation department by managing the day-to-day functions.SUPERVISION RECEIVED:Directly reports to the Director of Transportation.PRIMARY RESPONSIBILITIES:MANAGEMENT/SUPERVISION - 75%<ul><li>Manage daily and long term operational activities including staffing, organization and coordination</li><li>Develop and manage schedules for sub drivers, trip drivers, route drivers, and cover drivers while communicating all details to schools, and mechanics</li><li>Manage trip coordination both internally and externally - develop, implement, supervise and collect payment for MOU and contract</li><li>Provide input on policy and planning to department leadership</li><li>Provide input on the development of department goals and priorities</li><li>Manage the assignment leave and pay for department employees; process payroll</li><li>Prepare District Transportation CDE 40 reports to the State of Colorado</li><li>Hire and manage drivers</li><li>Fill role of Transportation Director in their absence</li></ul>DISTRICT WIDE/COMMUNITY TRANSPORTATION SUPPORT-15%<ul><li>Coordinate minibus assignment for District-wide activities</li><li>Ensure compliance with all policies, systems and procedures</li><li>Maintain student safety as a first priority for all decisions</li><li>Maintain school site relations</li><li>Assist with dispatch when needed</li><li>Perform other related duties as assigned</li></ul>FINANCE -10%<ul><li>Serve as the department financial manager - includes reconciling bank statements and P-cards, submitting reimbursement requests, initiating purchase orders and submitting invoices to Finance at the District Office; maintain all paperwork on file for audit</li></ul>QUALIFICATIONS:Ability to:<ul><li>Manage projects with little or no supervision.</li><li>Manage, supervise, and evaluate employees.</li><li>Work well with diverse and varied individuals and groups with differing interests.</li><li>Lead and coordinate a large group of itinerant employees.</li><li>Maintain a high level of professionalism and organization.</li><li>Multi-task and manage multiple concurrent projects.</li><li>Practice a high level of confidentiality.</li><li>Provide exemplary customer service</li><li>Make real time decisions safely and efficiently</li></ul>Knowledge of:<ul><li>School district transportation department processes, procedures and compliance requirements.</li><li>Up-to-date communication methods, systems, and software.</li></ul>EXPERIENCE &amp; TRAINING GUIDELINES:Experience: Previous management experience in a team oriented workplace preferred.Training:High School Diploma Required. Bachelor's degree preferred.Must possess or have the ability to obtain a Commercial Driver's license with appropriate endorsements to drive a school bus as needed.OTHER REQUIREMENTS: Must have satisfactory outcome of background and fingerprinting check, and drug screening prior to starting employment.WORKING CONDITIONS:While performing the duties of this job, the employee regularly works inside. The noise level is usually moderate. Office environment; exposure to computer screens and use of a keyboard. Occasional travel required including driving a bus. Physical Conditions:While performing the duties of this job, the employee is frequently required to sit, walk and stand. Occasional lifting of 25 pounds or less. The Transportation Operations Manager is scheduled to work 260 days and is an exempt employee. SALARY RANGE AND DAYS WORKEDRange: $76,724 - $96,750/year, depending on qualified experienceDays worked: 260 days/year (with paid personal time, paid vacation days, and paid time off for holidays and district non-work days such as during winter break and spring breaks)Benefits: The Roaring Fork School District offers full district paid employee health benefits as well as voluntary vision, dental, and dependent coverage. Other benefits include: paid personal and sick leave, paid parental leave for mothers and fathers, a robust retirement plan under Colorado PERA with a district contribution of over 20% of an employee's wages each month, Employee Assistance programs, a district wellness program, and access to discounted ski passes and other community benefits.If interested please submit the following documentation: -Cover letter -Resume -Shortlisted candidates will be asked to complete a performance taskFor more information, please contact Sherri Martinez at shmartinez@rfschools.com9.Job Type: Full-timePay: $76,724.00 - $96,750.00 per yearBenefits:<ul><li>Dental insurance</li><li>Employee assistance program</li><li>Health insurance</li><li>Life insurance</li><li>Paid time off</li><li>Retirement plan</li><li>Vision insurance</li></ul>Experience:<ul><li>School bus driving: 1 year (Preferred)</li></ul>License/Certification:<ul><li>Driver's License (Preferred)</li><li>CDL (Preferred)</li></ul>Work Location: In person

Transportation Operations Manager

Venus Group

WE'RE HIRING &ndash; Transportation Manager / InchargeCompany: Venus Pakistan Ltd Location: Multan Road Lahore Salary: Up to PKR 100,000 Experience Required: 4&ndash;5 YearsJob Responsibilities:<ul><li>Manage daily transportation operations</li><li>Monitor vehicle movement and dispatch activities</li><li>Ensure timely deliveries and route management</li><li>Handle transport staff and driver coordination</li><li>Maintain transportation records and reports</li><li>Control fuel consumption and vehicle maintenance schedules</li><li>Ensure compliance with company transport policies and safety standards</li></ul>Requirements:<ul><li>4&ndash;5 years of relevant transportation/logistics experience</li><li>Strong coordination and management skills</li><li>Good knowledge of fleet management and routing</li><li>Ability to handle operational challenges efficiently</li></ul>Pay: Rs90,000.00 - Rs110,000.00 per monthWork Location: In person

Transportation Manager / Incharge

The Home Depot

Position Purpose: The DC Transportation Manager is responsible for managing the outbound deliveries to stores within the service region and ensuring that on time deliveries are made to the stores and are within budget. The DC Transportation Manager will manage yard operations, coordinate back haul program and provide leadership to transportation team. Key Responsibilities: 25% Manage carrier relationships and planning function to ensure timely deliveries to stores while ensuring cube utilization; manage inbound deliveries to ensure on time, on cycle and lead time; manage inbound deliveries to ensure product is available for delivery to stores; manage outbound to minimize expedites; communicate daily with carriers to ensure on time compliance. 25% Manage cost of transportation; manage cost per truckload, cube per truckload, and cost per mile; support overall financial goals; fully utilize transportation assets to reduce freight costs whenever possible; audit invoices of carriers on regular basis; review general ledger for all charges dealing with transportation. 20% Drive Customer Service; develop customer service team; manage customer service associates and store concerns from phone calls and Infodock. 15% Financial and Operations Metrics development and reporting. 15% Maintain accurate operation of the yard integrity, dock, security, yard switchers and pallet recycling. Direct Manager/Direct Reports: Reports to DC General Manager I/II. Number of direct reports is 6. Accountable for direct supervision of the work activities of others. Responsible for personnel issues - including selection, termination, performance appraisal and professional development of subordinates. Travel Requirements: Typically requires overnight travel less than 10% of the time. Physical Requirements: Requires intermittent periods during which continuous physical exertion is required, such as walking, standing, stooping, climbing, lifting material or equipment, some of which may be heavy or awkward. Working Conditions: Typically in a comfortable environment but with regular exposure to factors such as temperature extremes, moving machinery, loud noise, and fumes which cause noticeable discomfort or a moderate risk of accident or illness. Minimum Qualifications: Must be eighteen years of age or older. Must be legally permitted to work in the United States. Ability to work a flexible schedule. Ability to be on-call at various times. Must be able to work weekends and holidays. Must be open to relocation. Because of the nature of Retail Distribution, your flexibility to relocate will translate into increased opportunities for advancement. Preferred Qualifications: Bachelors' Degree concentrating in Operations Management, Business or Supply Chain Proficiency in Microsoft Outlook, Word and Excel software applications Extensive Transportation Background including TMS intelligence, Routing, P &amp;L and Budgeting experience Previous Change Management Experience Minimum Education: The knowledge, skills and abilities typically acquired through the completion of a high school diploma and/or GED. Preferred Education: No additional education Minimum Years of Work Experience: 2 Preferred Years of Work Experience: No additional years of experience Minimum Leadership Experience: None Preferred Leadership Experience: None Certifications: None Competencies: Acts with Integrity: Demonstrates responsible, ethical and honest behavior in all Home Depot roles, tasks and responsibilities; models The Home Depot values. Problem Solving: Reacts quickly and appropriately to problems in the DC; follows-up in a timely manner to issues not immediately resolvable; ties all loose ends. Customer Driven: Creates a customer-focused environment in which excellent service is provided to all customers; sees business through the eyes of the Customer. Gets Things Done: Motivates self and others to accomplish important objectives despite a complex environment and multiple demands; creates a sense of urgency; delegates appropriately. Communicates Effectively: Communicates clearly and concisely with all audiences; keeps others informed and listens carefully to input and feedback; adapts messages to fit audience. Plans Strategically: Demonstrates the ability to determine goals, direction and action steps necessary to maximize short-term and long-term. Ground-Engaged: Demonstrates a comprehensive understanding of The Home Depot business and how his/her actions affect the business; uses this knowledge to make effective business decisions; knows the competition and the industry; foresees future challenges and takes action to address them. Building Relationships: Establishes trust and credibility with people over time; establishes rapport with people; has smooth working relationships with people inside and outside of the organization. Champions Development: Seeks knowledge about the strengths and weaknesses of his/her self and associates; takes steps to maximize development of both self and Associates. Stress Tolerance: Maintains a positive attitude; maintains a high volume, high quality workload under demanding conditions (e.g., short time frame). Safety Orientation: Enforces safety policies and procedures; is a safety role model; holds Associates to a high safety standard.

DC Delivery/Transportation Manager

Gategroup

<div>We&rsquo;re looking for motivated, engaged people to help make everyone&rsquo;s journeys better.
The position is responsible for maintaining production standards to meet customer&rsquo;s requirements, which duties include scheduling, communication, productivity, labor controls and efficiency standards. Must ensure quality and customer service is maintained at the highest level on a daily basis.
Annual Hiring Range:
<ul><li>$ 85,000 &ndash; 95,000
</li></ul>Benefits
<ul><li>Paid time off
</li><li>401k, with company match
</li><li>Company sponsored life insurance
</li><li>Medical, dental, vision plans
</li><li>Voluntary short-term/long-term disability insurance
</li><li>Voluntary life, accident, and hospital plans
</li><li>Employee Assistance Program
</li><li>Commuter benefits
</li><li>Employee Discounts
</li><li>Free hot healthy meals for unit operations roles
</li></ul>Essential Duties and Responsibilities :
<ul><li>Coordinates services between the kitchen and drivers, while controlling activities on the receiving dock
</li><li>Creates assignments for team drivers and assignments to flights
</li><li>Checks dock area to ensure employees have all required equipment and that trucks leave according to schedule dock departure
</li><li>Creates labor forecasts
</li><li>Ensures all teams are catering correct aircraft and flights
</li><li>Ensures employees are in compliance with safety procedures
</li><li>Assists teams with late flights and equipment changes
</li><li>Responsible for getting information from other airlines for service
</li><li>Maintains radio contact with superintendent, meal planner and leads during operation.
</li></ul>Education :
<ul><li>High School degree or GED
</li><li>Some college preferred.
</li></ul>Work Experience :
<ul><li>Must have 3-5 years of supervisory/management experience
</li><li>Experience with scheduling and forecasting labor preferred
</li><li>In-flight catering experience or experience in a high-volume food service industry highly desirable
</li><li>Must have strong and effective leadership skills and have successfully managed a staff of 20-30
</li><li>Current or previous labor relations experience is a plus.
</li></ul>Job Skills :
<ul><li>Ability to handle multiple tasks without losing priority
</li><li>Candidate should be comfortable with all levels of employees and have the ability to drive positive program change
</li><li>Must be innovative in making changes to the operation as needed to further improve the work environment and unit performance
</li><li>Basic computer skills required
</li><li>Possess strong organizational, analytical, communication and leadership.
</li></ul>Communication Skills :
<ul><li>Bi-lingual a plus
</li></ul>Certificates, Licenses and Registrations :
<ul><li>Valid Drivers License
</li></ul>Travel :
<ul><li>Up to 10%
</li></ul>Environmental Requirements :
<ul><li>Regularly stands, walks, bends, lifts, and moves intermittently during shifts of 10+ hour
</li><li>In a normal production kitchen facility there may be physical discomfort due to temperature and noise
</li><li>Ability to lift, push, pull or maneuver 50-75 lbs
</li><li>Ability to work outdoors 75-80% of the time
</li><li>Ability to work at heights at or above 50 feet. 
</li></ul> 
Demonstrated Competencies to be Successful in the Position :
<ul><li>Thinking - Information search and analysis, problem resolution skills
</li><li>Engaging - understanding others, team leadership, developing people
</li></ul><ul><li>Inspiring - influencing and building relationships, motivating and inspiring, communicating effectively
</li></ul><ul><li>Achieving - delivering business results under pressure, championing performance improvement, customer focus
</li></ul>The above statements are intended to describe the general nature and level of work being performed by the individual(s) assigned to this position. They are not intended to be an exhaustive list of all duties, responsibilities, and skills required. Management reserves the right to modify, add, or remove duties and to assign other duties as necessary. In addition, reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position.
gategroup is an equal opportunity employer committed to workforce diversity. All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status or other category under applicable law.
For further information regarding Equal Employment Opportunity, copy and paste the following URL into your web browser: http://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf
Keywords: Transportation Manager, fleet management, logistics manager, Transportation Supervisor, Transportation, Fleet Manager, Operations Manager, Airport Operations Manager
We anticipate that this job will close on:
06/19/2026<h2 class="jobSectionHeader"> 
</h2>If you want to be part of a team that helps make travel and culinary memories, join us!</div>

Transportation Manager

AtkinsRéalis

<div>Overview
<ul><li>The Bus Operation Manager will oversee the operations through all the phases of the Bus and ITS Contractors' activities to verify that all the contractual requirements are fully met. The Bus Operation Manager shall be responsible for ongoing day to day operations and delivery of a safety and excellence in passenger services in accordance to the KPI regime and best practices, as well as any need to start new lines and stations. Managing station and depot inspections</li><li>
The Bus Operation Manager will be responsible on a 24/7 basis for attending incidents, accidents and emergencies that may occur on the Bus Project.</li><li>
He will also supervise the OCC bus operations and coordinate special situations like crisis coordination, disaster recovery, etc. He will present reports to RCRC on punctuality, kilometers, and all required KPI reports. He will compare operational data from ITS systems and inspections prior to issue the reports to RCRC.</li></ul>
Role and Responsibilities
<ul><li>Oversee start of operations through all the phases of the Bus and ITS Contractors' activities to verify that all the contractual requirements are fully met.
</li><li>Responsible for the ongoing day to day delivery of passenger services in accordance with the KPI Regime and best market practices. Safety and excellence will be at the heart of all these services.
</li><li>Shall be responsible for start of the operations of new service, station and depots including all the inspections that are required as per the agreed SOPs.
</li><li>Lead the operations on a 24/7 basis for resolving incidents, accidents and emergencies that may occur on the Bus Project.
</li><li>Leading the development of the operations and maintenance manual.
</li><li>Review and manage the Bus Operator monthly and annual performance reports.
</li><li>Generate, review and manage PMS monthly and annual performance reports.
</li><li>Supervise the Operations Control Centre (bus operations) and coordinate special situations like crisis coordination, disaster recovery, etc.
</li><li>Produce reports for the PMS team to be presented to the client on punctuality, kilometers, and all required KPI reports.
</li><li>Compare operational data from ITS systems and inspections status prior to preparing the reports for the client.
</li><li>Play an integral role within the development of base optimization and future expansion plans, with routes, fleet allocation and depot strategies.
</li><li>Develop Crisis management procedures
</li><li>Should any incident occur, he shall promptly be present at the scene, provide advice and support to the client's senior management or their representation until the situation is brought under control.
</li><li>Support the Senior Manager to produce reports based on such incidents and maintain them for further investigation as required.
</li><li>Any mitigations on incidents will be coordinated with specialists and third parties, these will be followed up to ensure no such incidents occurs in the future.
</li><li>The Bus Operations Manager will monitor the operations contractor to see how effectively the following are managed. inventory management, correct ordering of supplies, maintenance and replacement of operational equipment, optimizing processes, overseeing the operations team, and liaising with external stakeholders etc.</li></ul><h1 class="jobSectionHeader">
Qualification and Education Requirements
</h1><ul><li>University Degree
</li></ul>Mandatory Experience
<ul><li>10 years' experience in bus operations either in:
</li></ul>Operational experience in Bus operating company, and/or Client organization managing a Bus operator, and/or Consultant team managing Bus operator.
<ul><li>Contract management in a Public Transport environment.
</li><li>Prior experience dealing with multiple Contractors and their performance against KPI regime
</li><li>Experience dealing with Operating procedures, instructions and code of conduct handbooks
</li><li>Experience dealing with timetables and materials related to successful and smooth operations of the transportation system
</li><li>Transportation and Safety Procedures
</li><li>Must be prepared to be available on a call-out basis should an incident occur outside of the normal operational hours. Maximum time to respond to call-out will be 30 minutes.
</li><li>Exposure dealing with any investigations and mitigations on any incidents and comfortably dealing with third parties (Police, Civil Defence, security agencies etc)
</li><li>Prior experience dealing with OEMs, manufacturers and independent consultants/accident investigative agencies will be a requisite.
</li></ul>Additional skills
<ul><li>Proven organizational skills, including time management.
</li><li>Project management experience.
</li><li>Comprehensive high-level Stakeholder management skills.
</li><li>Strong analytical and problem-solving skills.
</li><li>Self-sufficiency and an ability to work with minimal supervision.
</li><li>Strong verbal and written communication skills.
</li><li>Attention to detail.</li></ul></div>

Bus Operations Expert

PACE Southeast Michigan

<div>SUMMARY:
The Transportation Manager is responsible for oversight of the transportation depot(s) within area of responsibility. This includes management of the Transportation Coordinators, Transportation Lead Drivers, and Transportation Drivers. The Transportation Manager will oversee several logistical activities related to transporting our senior citizens to and from various appointments and activities, and regular, timely delivery of various items. This role requires a strong passion for internal and external customer service, and relationship-building, all related to providing the best-in-class, concierge-level care for our program participants within PACE Southeast Michigan.
SPECIFIC DUTIES AND FUNCTIONS:<ul><li>
Plan and manage the transportation of program participants to and from the Day Health Center</li><li>
Plan and manage the transportation of program participants to medical appointments within the Day Health Center</li><li>
Facilitate weekly staff huddles<ul><li>
Cultivate healthy bottom-up communication from team members to communicate appropriate information regarding participant tolerance while riding on PACE Southeast Michigan vehicles and/or other related concerns</li><li>
Cultivate healthy top-down communication from leadership to team members to communicate updates as necessary</li></ul></li><li>
Must participate as a member of the Interdisciplinary Team (IDT) daily and collaborate to ensure best-in-class care for program participants</li><li>
Participate in the monthly All Leadership Team meeting to provide updates on the department to the extended leadership team</li><li>
Direct orientation of new employees in the transportation department; ensure that new employees are educated on all transportation policies and procedures and receive the necessary experience to complete the Trainee Checklist within the first month of employment</li><li>
Maintain established departmental and system policies, procedures, and objectives, including but not limited to the following: Quality assurance program, Safety, Environmental and Infection control standards</li><li>
Schedule and facilitate focused monthly trainings with all transportation staff and hold staff members accountable to attend meetings and in-services</li><li>
Responsible for the human resources function within area of responsibility which includes but is not limited to the following: hiring, developing, training, and coaching of the transportation staff</li><li>
As needed, ensure all driver credentials are submitted timely to Human Resources. Credentials include but are not limited to: Valid, unrestricted, Michigan Commercial Driver's License (Class B, Passenger endorsement), Valid CPR Certification, and Valid DOT Medical Card</li><li>
Ensure that all staff always observes all traffic laws and regulations and reports any violations. Communicate necessary information regarding traffic violations or accidents/incidents to Safety, Fleet, and Training Coordinator</li><li>
Assist staff in reporting and recording participant feedback using Improve PACE Forms (IPF)<ul><li>
Root cause, resolve and follow up appropriately on transportation-related challenges reported by program participants and transportation staff within regulatory time frame</li></ul></li><li>
Proactively engage in process improvement to create new policies/processes and revise existing policies/processes to address transportation challenges.</li><li>
Ensure transportation staff completes any necessary documentation logs concerning vehicle pre-trip, post-trip, vehicle maintenance and safety maintenance<ul><li>
Maintain current pre-trip, post-trip, vehicle maintenance and safety maintenance logs as required by record retention schedule</li></ul></li><li>
Assure that all vehicles are kept in safe and satisfactory working order according to vehicle maintenance schedules</li><li>
Participate in and assist staff in completion of all necessary annual mandatory training and competency testing with regard to the performance of job duties</li><li>
In conjunction with the Director of Transportation, develop and monitor the budget related to the Transportation Department</li><li>
Develop and maintain transportation metrics as assigned</li><li>
Conduct semi-annual and annual performance reviews for all transportation staff</li><li>
Oversee and approve payroll time sheets bi-weekly</li><li>
Performs other related duties as necessary, assigned or requested by Director of Transportation</li></ul>
KNOWLEDGE, SKILLS AND ABILITIES:<ul><li>
High School diploma or GED required. Bachelor&rsquo;s degree in business management, supply chain, logistics or 3 years&rsquo; experience in related field preferred</li><li>
Three years&rsquo; work experience in related field and/or supervision/management of five or more staff</li><li>
Must demonstrate basic computer competencies; able to develop competency with new software as needed</li><li>
Strong verbal and written communication</li><li>
Strong business acumen relative to a management role</li><li>
Must be able to thrive in team-based environment</li><li>
Must be able to problem solve and provide timely solutions independently</li><li>
Must be able to problem solve and provide timely solutions in a collaborative team environment</li><li>
Must demonstrate the ability to handle pressure and remain resolute</li><li>
Experience with Transportation Management Systems</li><li>
Must possess or develop knowledge of transporting individuals with special needs</li><li>
Demonstration of progressive leadership ability is highly desirable</li><li>
A valid, unrestricted, Michigan Commercial Driver&rsquo;s License (Class B, Passenger endorsement) and a driving record that falls into an acceptable category, according to Corporate Insurance standards or receive endorsement within six months of employment</li><li>
Must be able to lift and carry a minimum of 50 pounds</li><li>
Must meet a standardized set of competencies (approved by CMS) before working independently</li><li>
Must be medically cleared for communicable diseases and have all immunizations up to date before engaging in direct program participant contact</li></ul></div>

Transportation Manager - Clinton Township

Egis

<div>
 
 Egis is a leading global architectural, consulting, construction engineering, operations and mobility services firm. We create and operate intelligent infrastructure and buildings that both respond to the climate emergency and contribute to balanced, sustainable and resilient development. Our 20,500 employees operate across over 100 countries, deploying their expertise to develop and deliver cutting-edge innovations and solutions for clients. Through the wide range of our activities, we are central to the collective organization of society and the living environment of citizens all over the world.
 
 
 
 
 
 
 Job Description
 
 
 
 
 We are seeking an experienced and results-driven Taxi Operation Manager to join our us, The Project Manager is responsible, on behalf of RCMC-GTC, for the oversight and performance monitoring of taxi operations in Makkah. The role carries the Authority's mandate to supervise the performance of multiple licensed Taxi Operators, review their plans and reports, monitor compliance with the Concession Agreements, Service Level Agreements, Operating Licenses, and report to senior leadership on service quality and contractual performance. The role also supports the Authority's planning of continuous service and fleet expansion, including the assessment of new Operator submissions, additional vehicles and service zones, and Operator readiness for daily demand, seasonal peaks, and Hajj and Umrah operations.
 
 
 
 
 
 English (mandatory); Arabic preferred
 
 
 
 
 
 
 Key Responsibilities
 
 
 
 
 
 
 Contract Administration and Authority Representation
 
 
 
 
 <ul>
 <li>
 Function as RCMC-GTC's principal day-to-day representative under the Concession Agreements and Operating Licenses, exercising the Authority's rights, approvals, and enforcement decisions across all Taxi Operators.
 </li>
 <li>
 Issue formal notices, instructions, approvals, performance warnings, and penalty determinations to Operators within the scope of the delegated mandate.
 </li>
 <li>
 Maintain a complete contractual record of decisions, correspondence, Operator submissions, audit findings, deductions, and dispute notifications.
 </li>
 <li>
 Enforce Operator behavioral alignment with the Authority's service standards and reporting requirements, including the timely submission of KPI-aligned operational and performance reports in the required format and cadence.
 
 </li>
 </ul>
 
 
 Operations Oversight, Service and Fleet Expansion
 
 
 
 
 <ul>
 <li>
 Monitor the day-to-day operations of the citywide taxi service through daily Operator reports, dashboards, and field observations, and confirm that all Operators meet service standards across availability, response time, vehicle quality, driver conduct, and tariff compliance.
 </li>
 <li>
 Support the Authority's planning of continuous service and fleet expansion, including the assessment of new Operator submissions, additional vehicles, new operating zones, and the launch of new service lines.
 </li>
 <li>
 Review Operator operational plans, fleet introduction plans, deployment schedules, tariff and zone proposals, and seasonal and peak-period plans for Ramadan, Hajj, Umrah, and public holidays, and submit recommendations to the Authority for approval.
 </li>
 <li>
 Monitor Operator fleet condition, vehicle inspection records, driver licensing and training compliance, and the operational readiness of new vehicles and Operators entering service.
 </li>
 <li>
 Review and coordinate Operator surge plans for daily peaks, public holidays, Ramadan, and Hajj and Umrah operations, and monitor execution in coordination with Operators and the relevant Authorities.
 </li>
 <li>
 Coordinate the resolution of inter-Operator boundary issues, zone conflicts, and dispatch interfaces to safeguard a consistent customer experience across the service.
 
 </li>
 </ul>
 
 
 Stakeholder Coordination and Governance
 
 
 
 
 <ul>
 <li>
 Represent RCMC-GTC in all relevant meetings, Operator Performance Reviews, and Tariff and Service Change Assessments.
 </li>
 <li>
 Coordinate with Government Authorities, Traffic Police, the Ministry of Hajj and Umrah, Civil Defense, and the Transport General Authority (TGA) to secure approvals and operational endorsements required for the service.
 </li>
 <li>
 Manage the interface with regulators, auditors, and the Authority's compliance functions in respect of Operator licensing, fare audits, and inspection findings.
 </li>
 <li>
 Prepare formal briefings, performance reports, and decision papers for the Project Director and senior leadership of RCMC-GTC.
 
 </li>
 </ul>
 
 
 Performance, Risk and Reporting
 
 
 
 
 <ul>
 <li>
 Monitor and analyze Operator performance against the contractual Key Performance Indicators on a daily, weekly, and monthly cadence, and administer the formal performance review and deduction process on behalf of the Authority.
 </li>
 <li>
 Maintain the Operations Risk Register, ensuring timely identification, assessment, escalation, and mitigation of risks to service continuity, safety, and Authority reputation.
 </li>
 <li>
 Issue daily operations updates and periodic performance reports to the Project Director, the Operations Steering Committee, and senior leadership, supported by data analytics and KPI dashboards.
 </li>
 <li>
 Drive early identification and escalation of KPI breaches, service-quality decline, complaint trends, and contractual default.
 </li>
 <li>
 Monitor customer-complaint trends, oversee revenue and meter integrity assurance, and review Operator continuous-improvement programs.
 </li>
 <li>
 Ensure that all Operators comply with applicable Health, Safety, Security and Environmental requirements as set out in the Concession Agreements and Kingdom regulations.
 </li>
 <li>
 Oversee the application of the Operators' safety management systems and incident response arrangements, in coordination with Civil Defense and the relevant Authorities.
 </li>
 <li>
 Oversee Operator application of quality management standards across fleet, driver, dispatch, and customer-service requirements.
 
 </li>
 </ul>
 
 
 Skills and Competencies
 
 
 
 
 <ul>
 <li>
 Strong command of operations contract administration under concession and franchise agreements, including service level regimes, performance deductions, tariff mechanisms, and license renewal protocols.
 </li>
 <li>
 Working knowledge of taxi operations, including fleet management, vehicle inspection, driver licensing and training, dispatch and booking systems, GPS and AVL telematics, fare metering, and customer-experience management.
 </li>
 <li>
 Experience with zone-based operations, taxi stands, hotel and pilgrimage-site pick-up management, and the integration of taxi services with parking facilities, transit hubs, and event venues.
 </li>
 <li>
 Strong operations performance analysis capability, including KPI dashboarding, data-driven decision-making, root-cause analysis, and familiarity with continuous-improvement methodologies such as Lean and Six Sigma.
 </li>
 <li>
 Decisive judgement under pressure, with the ability to assess Operator submissions and live operational data critically and provide clear, evidence-based direction on behalf of the Authority.
 </li>
 <li>
 Strong stakeholder management and diplomatic skills, with the ability to represent RCMC-GTC with authority in dealings with Operators, Government bodies, religious and/or community authorities, and Independent Reviewers.
 </li>
 <li>
 Proficiency in Microsoft Office and business intelligence tools such as Power BI or Tableau; familiarity with SQL, dispatch and fleet management platforms, and GIS systems is desirable.
 </li>
 <li>
 Awareness of sustainability and resilience principles, including fleet electrification, emissions reduction, and monitoring Operator alignment with the Authority's environmental and social objectives.
 </li>
 <li>
 Excellent written and verbal communication skills, with the ability to synthesize complex technical and contractual matters into clear briefings, decision papers, and executive reports.
 </li>
 <li>
 Cultural awareness and sensitivity is appropriate to the Holy City of Makkah and to the diverse pilgrim and resident population it serves.
 
 </li>
 </ul>
 
 
 Required and Preferred Certifications
 
 
 
 
 
 Preferred and required professional certifications for the ideal candidate.
 
 
 
 
 PMP (Project Management Professional) -
 
 Required
 
 
 
 
 
 Lean Six Sigma (Green Belt or higher) ASQ, IASSC or equivalent is
 
 Preferred
 
 
 
 
 
 
 
 Qualifications
 
 
 
 
 
 Qualifications and Experience
 
 
 
 
 <ul>
 <li>
 Bachelor's degree in Transport Management, Logistics, Business Administration, Industrial Engineering, Transportation Engineering, or a related discipline from a recognized university.
 </li>
 <li>
 A master&rsquo;s degree in Transport Management, Business Administration, Operations Management, or a related field is preferred.
 </li>
 <li>
 A minimum of fourteen (14) years of progressive professional experience overall, with at least seven (7) years in the oversight or management of taxi, ride-hailing, or public transport operations.
 </li>
 <li>
 Demonstrable experience as a Project Manager, Program Manager, or Performance Manager on the client, Authority, or regulator side of a regulated transport service or concession.
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 Proven experience in the oversight of multiple licensed Operators under concession or franchise arrangements, including performance monitoring, audit, and enforcement.
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 Experience in interfacing with regulators, auditors, traffic authorities, and government bodies in a formal governance environment.
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 Experience in the Kingdom of Saudi Arabia or the wider Gulf Cooperation Council region is required.
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 Experience in the planning and execution of taxi or public transport operations during high-density peak periods is preferred.
 </li>
 <li>
 Familiarity with the regulatory environment of the Holy City of Makkah is highly desirable.
 </li>
 <li>
 Demonstrated experience leading multidisciplinary teams in a complex governance environment.
 </li>
 </ul>
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Project Manager - Taxi Operations (Transport)

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