triage nurse

Physicians Primary Care of Southwest Florida

<div><div>Physicians&rsquo; Primary Care of Southwest Florida is a premier physician owned and managed practice with locations in Cape Coral, Fort Myers, and Lehigh Acres. We are currently seeking a Full-Time Phone Triage Nurse (LPN) or (Certified MA) for our Pediatric located in Fort Myers, FL .</div>
<h3 class="jobSectionHeader">Sample of Duties:</h3>
<ul><li><h3 class="jobSectionHeader">Review daily provider-patient schedule with Clinical Coordinator and clinical team to prioritize triage to plan for an efficient flow of patient care.</h3>
</li><li><h3 class="jobSectionHeader">Triage daily patient phone calls in order of priority to ensure acute care needs are addressed by an appropriate health care professional in a timely manner.</h3>
</li><li><h3 class="jobSectionHeader">Perform medication prior authorizations.</h3>
</li><li><h3 class="jobSectionHeader">Assist patients in scheduling preventative services. Assist with patient education as needed. Assist in contacting patients with abnormal lab/test results and schedule follow-up as ordered by the providers when requested.</h3>
</li><li><h3 class="jobSectionHeader">Assist clinical staff as needed to avoid interruption of delivery of services to patients.</h3>
</li><li><h3 class="jobSectionHeader">Counsel patients regarding lab tests, medications, procedures, etc. as requested by physicians.</h3>
</li><li><h3 class="jobSectionHeader">Schedule referrals and appointments for specialized testing and procedures as requested.</h3>
</li><li><h3 class="jobSectionHeader">Performs general nursing care to patients. Administers prescribed medications and treatments in accordance with clinical standards.</h3>
</li></ul><div></div><h3 class="jobSectionHeader">Position Requirements:</h3>
<ul><li><h3 class="jobSectionHeader">A valid and current State of Florida license to Practical Nurse (LPN)</h3>
</li><li><h3 class="jobSectionHeader">Excellent attention to detail and the ability to record information accurately</h3>
</li><li><h3 class="jobSectionHeader">Ability to handle all calls in a professional and compassionate manner</h3>
</li><li><h3 class="jobSectionHeader">One year of clinical office experience or a combination of medical education and work experience</h3>
</li><li><h3 class="jobSectionHeader">CPR certification or ability to obtain upon hire.</h3> 
</li></ul><div></div><div>PC Offers:</div>
<ul><li>Over 29 years of serving our Southwest Florida community</li>
<li>Award-winning physicians
</li><li>Ability to advance and grow within our organization</li>
<li>Health, dental, vision, disability and life insurances</li>
<li>401(k) with company match</li>
<li>Free financial advising</li>
<li>Paid Time Off (PTO)
</li><li>Paid holidays</li>
<li>Uniform allowances at hire and each anniversary
</li><li>Company paid CE courses with Relias
</li><li>Reimbursement for position required certifications and/or license</li>
<li>Employee Assistance Program (EAP)</li>
<li>Employee Resource Assistance Program (ERAP)
</li><li>Discounted legal and document services</li>
<li>Milestone gifts</li>
<li>Employee appreciation events and gifts</li></ul> 
<div>
</div><div></div>Interested candidates are encouraged to apply and join our dedicated team committed to quality patient care.
Want to learn more about Physicians&rsquo; Primary Care of SWFL? Visit us at www.ppcswfl.com and apply today!
Physicians Primary Care of SWFL participates in E-Verify. For more information, please visit E-Verify Participation Poster.
<div>```</div></div>

Phone Triage Nurse

Children's Minnesota

<div>
 
 About Children&rsquo;s Minnesota
 
 
 
 Children&rsquo;s Minnesota is one of the largest pediatric health systems in the United States and the only health system in Minnesota to provide care exclusively to children, from before birth through young adulthood. An independent and not-for-profit system since 1924, Children&rsquo;s Minnesota is one system serving kids throughout the Upper Midwest at two free-standing hospitals, nine primary care clinics, multiple specialty clinics and seven rehabilitation sites. As The Kids Experts&trade; in our region, Children&rsquo;s Minnesota is regularly ranked by U.S. News &amp; World Report as a top children&rsquo;s hospital. Find us on Facebook @childrensminnesota or on Twitter and Instagram @childrensmn. Please visit childrensMN.org.
 
 
 Children&rsquo;s Minnesota is proud to be recognized by Modern Healthcare as one of 2023&rsquo;s Top Diversity Leaders. The national honor recognizes the top diverse healthcare executives and organizations influencing public policy, care delivery, and promoting diversity, equity and inclusion in their organizations and the industry.
 
 
 
 Position Summary
 
 
 
 This CHN telephone triage nurse is responsible for triaging incoming calls from clients, assessing needs, giving appropriate clinical options and facilitating referral to primary providers, health care facilities and community resources. The nurse will also educate the caller when appropriate regarding immediate care, advice and preventative behaviors.
 
 
 <ul>
 <li>
 Current unrestricted RN license (Minnesota).
 </li>
 <li>
 Ability to obtain unrestricted nursing licensure in other states.
 </li>
 <li>
 Minimum 2 years of recent nursing experience.
 </li>
 <li>
 Experience in an emergency or ambulatory care setting a plus.
 </li>
 <li>
 A background in telephone triage is ideal-though not required.
 
 
 </li>
 </ul>
 Knowledge/Skills/Abilities:
 
 
 <ul>
 <li>
 Required for completely satisfactory performance in this job is knowledge of nursing functions, basic anatomy and physiology, and age competency through all stages of growth &amp; development.
 </li>
 <li>
 The ability to demonstrate and perform generic and patient specific population critical competencies based on age and diagnosis.
 </li>
 <li>
 Critical thinking and independent problem solving skills.
 </li>
 <li>
 Positive interpersonal skills.
 </li>
 <li>
 Strong interview and communication skills; including good written and non verbal communication.
 </li>
 <li>
 The ability to utilize time and resources effectively.
 </li>
 <li>
 Ability to delegate.
 </li>
 <li>
 Proficient computer skills are essential.
 
 
 </li>
 </ul>
 The posted salary represents a market competitive range based on salary survey benchmark data for similar roles in the local or national market. Annual salaries displayed are based on full-time employment (40 standard hrs per week). Annual salaries for part-time positions will be prorated based on the employee&rsquo;s scheduled weekly hours in relation to the full-time standard. When determining individual pay rates, we carefully consider a wide range of factors including but not limited to market indicators for the specific role, the skills, education, training, credentials and experience of the candidate, internal equity and organizational needs.
 
 
 In addition to your salary, this position may be eligible for medical, dental, vision, retirement, and other fringe benefits. Positions that require night, weekend or on-call work may be eligible for shift differentials or premium pay.
 
 
 All job offers are contingent upon successful completion of an occupational health assessment, drug screen, background investigation, and compliance with the U.S. Government Form I-9, Employment Eligibility Verification.
 
 
 Children&rsquo;s Minnesota is proud to be an equal opportunity employer whose staff is representative of its community and considers qualified applicants for open positions without regard to race, color, creed, sex, religion, national origin, sexual orientation, genetic information, gender identity or expression, age, veteran status, disability, pregnancy, citizenship status, or any other characteristic protected under applicable federal, state, or local law.
</div>

Telephone Triage Nurse

Essex County OB/GYN Associates

Since 1964, Essex County OB/GYN has been &ldquo;Caring for Generations&rdquo; of women on the North Shore of Massachusetts by providing comprehensive obstetrical and gynecological care to women throughout their lives. We offer preventative, diagnostic, and acute care for a wide range of Women&rsquo;s Health issues throughout our five locations (Beverly (2), Danvers, Gloucester, Haverhill). Each of us, including our board-certified OB/GYN physicians, certified nurse-midwives. Nurse practitioners and our physician assistants, genuinely care about our patients. We are dedicated to helping our patients maintain optimal health by providing them with quality medical care throughout their lives. Our commitment is to provide compassionate, comprehensive, and contemporary quality care for today&rsquo;s woman.Only qualified candidates need apply. A cover letter is required with your application for your application to be considered.Job Summary:***In office position in Beverly, MA:We are seeking a dedicated and detail-oriented Office and phone Triage Nurse to join our dynamic healthcare team. The ideal candidate will possess extensive nursing experience, including triage and medical office skills, with a strong emphasis on patient assessment and care coordination. This role offers an opportunity to contribute to high-quality patient care in a fast-paced clinical setting while utilizing advanced EMR/EHR systems and a broad range of nursing competencies.Requirements:&middot; Graduate from a NLN accredited school of nursing required&middot; Current MA nursing license required&middot; Maintain patient confidentiality at all times, without exception&middot; 1-3 years in recent demonstrated nursing experience in outpatient obstetrics or gynecology setting and the ability to function independently highly preferred&middot; Experience with EPIC highly preferred&middot; Strong computer skills including MSOffice, Internet, and E-mail highly preferred&middot; Must have excellent computer, organizational, communication and relational skills to adapt to the changing needs of a large and busy practice.&middot; Must have the willingness and ability to travel to our offices in Beverly, Danvers, Gloucester and Haverhill as needed&middot; Must participate in one evening shift, Saturday morning shift in Beverly, or remote weekend call shift once monthlyPhysical Nature of the Job:&middot; Ability to assist with the transportation, transfer, and ambulation of patients.&middot; Lifting without assistance up to 25lbs&middot; Ability to respond to patient emergencies.&middot; Able to stand and/or sit without interruption for extended periods of time&middot; Capable of working under stress related to multiple patients and/or providers care demands occurringCore Competencies: &middot; Decision Making: Ability to make decisions that are guided by general instructions and practices requiring some interpretation. May make recommendations for solving problems of moderate complexity and importance.&middot; Problem Solving: Ability to address problems that are varied, requiring analysis or interpretation of the situation using direct observation, knowledge and skills based on general precedents.&middot; Independence of Action: Ability to follow precedents and procedures. May set priorities and organize work within general guidelines. Seeks assistance when confronted with difficult and/or unpredictable situations. Work progress is monitored by supervisor/manager.&middot; Written Communications: Ability to communicate clearly and effectively in written English with internal and external customers.&middot; Oral Communications: Ability to comprehend and converse in English to communicate effectively with medical center staff, patients, families and external customers.&middot; Knowledge: Ability to demonstrate full working knowledge of standard concepts, practices, procedures and policies with the ability to use them in varied situations.&middot; Team Work: Ability to act as a team leader for small projects or work groups, creating a collaborative and respectful team environment and improving workflows. Results may impact the operations of one or more departments.&middot; Customer Service: Ability to provide a high level of customer service to patients, visitors, staff and external customers in a professional, service-oriented, respectful manner using skills in active listening and problem solving. Ability to remain calm in stressful situations.Responsibilities:<ul><li>Conduct thorough patient assessments, including vital signs, medical history intake, and physical examinations to determine urgent or non-urgent needs</li><li>Provide phone triage services by evaluating symptoms, offering appropriate advice, and directing patients to the correct level of care or scheduling appointments accordingly</li><li>Use effective communication skills and interpersonal skills in obtaining information from patient and in receiving and handling patient- related phone calls</li><li>Assist providers with office procedures when working at any of our office locations</li><li>Assist with the rooming process when needed including providing health education, counseling and teaching on the patient&rsquo;s level of understanding</li><li>Assessing patient&rsquo;s needs and advising when to seek immediate care</li><li>Collaborate with MD/NP/PA/CNM to determine the needs of the patient</li><li>Perform and interpret NST in office</li><li>Complete nurse visits which include injections and follow-up telephone calls</li><li>Assist providers with placing orders, coordinating labs, imaging appointments and referrals</li><li>Responsible for managing clinical buckets with charge nurse and provider oversight including:</li><li>notifying patients of lab results</li><li>Answering patient advice requests</li><li>Refilling prescriptions</li></ul>This is an exiting opprtunity toBenefits:<ul><li>401(k) matching</li><li>Dental insurance</li><li>Flexible spending account</li><li>Health insurance</li><li>Health savings account</li><li>Life insurance</li><li>Paid time off</li><li>Referral program</li><li>Tuition reimbursement</li><li>Vision insurance</li></ul>Work Location: In person

Office and Triage Nurse

Baptist Health System KY & IN

<div>Summary
Job Description:
Baptist Health is looking for a Transfer Center/Triage Nurse to join our team! This is a remote position that requires residency in KY or IN
The Nurse Call Center Registered Nurse implements professional nursing practice centered on the patient/care giver as a whole person focusing on healing and wellness. Provides interventions for nurse triage, facilitates patient transfers from inside and outside the organization, bed placement and other telephonic nursing functions within the transfer center as needed.
Demonstrates commitment to the quality, philosophy, and values of Baptist Health by maintaining established policies and procedures, organizational objectives, process improvement, and safety standards.
Three 12-hour shifts; 7pm CST to 7:30am CST. Rotating every third weekend and holidays
Essential Duties:
<ul><li>Provides telephonic nursing care by assessing patient/caller needs for nurse triage, tele-monitoring, service referrals, bed placement, and transfers.
</li><li>Coordinates issue resolution and care plan for patients&rsquo; needs according to department and health system procedures.
</li><li>Implements appropriate care advice according to protocols/ guideline(s).
</li><li>Uses critical thinking to practice objective rather than subjective modes of reasoning and action.
</li><li>Ensures positive customer relations and interactions. Supports and delivers quality care by soliciting feedback from customers and takes actions to correct issues.
</li><li>Effectively adjusts to changes in work processes and environment and alters behavior to align with evolving situations.
</li><li>Demonstrates appropriate documentation of all calls based on department guidelines.
</li><li>Handles sensitive or protected information/materials in a HIPAA compliant manner.
</li><li>Completes reporting and documentation to support nurse call center operations.
</li></ul>Qualifications
<ul><li>Associate degree in nursing from an accredited nursing program is required.
</li><li>Bachelor&rsquo;s degree in nursing preferred.
</li><li>Minimum of five years nursing experience
</li><li>Current Kentucky or Indiana RN licensure.
</li><li>Illinois license required within 1 year.
</li></ul>Work Experience
Education
<h3 class="jobSectionHeader">If you would like to be part of a growing family focused on supporting clinical excellence, teamwork and innovation, we urge you to apply now!
</h3><h3 class="jobSectionHeader">Baptist Health is an Equal Employment Opportunity employer.</h3></div>

Transfer Center/Triage Nurse

Children's Hospital of Philadelphia

<div>SHIFT:
Day (United States of America)
Seeking Breakthrough Makers 
 
Children&rsquo;s Hospital of Philadelphia (CHOP) offers countless ways to change lives. Our diverse community of more than 20,000 Breakthrough Makers will inspire you to pursue passions, develop expertise, and drive innovation. 
 
At CHOP, your experience is valued; your voice is heard; and your contributions make a difference for patients and families. Join us as we build on our promise to advance pediatric care&mdash;and your career. 
 
CHOP does not discriminate on the basis of race, color, sex, national origin, religion, or any other legally protected categories in any employment, training, or vendor decisions or programs. CHOP recognizes the critical importance of a workforce rich in varied backgrounds and experiences and engages in ongoing efforts to achieve that through equally varied and non-discriminatory means. 
 
A Brief Overview
Children's Hospital of Philadelphia is seeking a telephone triage nurse for their Office Hours team. The shift will be based off of the operational need.
Primary Care, telephone triage, and/or Barton Schmitt telephone triage protocol experience preferred. 
Practices at the level of a competent to proficient practitioner of nursing. The nurse at this level demonstrates competence in Telehealth nursing. In addition, demonstrates clinical leadership skills through contribution to standards of care and unit goals. Serves as a role model for other staff and a preceptor for new employees and participates in endeavors to increase nursing knowledge. The nurse must demonstrate competence in caring for patients with a wide variety of health issues. He/She assists the Manager with administrative issues which affect the clinical practices within the office as well as comply with the administrative policies and clinical protocols as outlined in policy and procedure manual. Administratively responsible to the Manager and Ambulatory Nursing Director for nursing practice issues. 
 
What you will do<ul><li>
Nursing Practice</li><li>
Follows the Nursing Process and to deliver safe telephone triage care: assessment, planning, implementation and evaluation</li><li>
Collects and synthesizes complex assessment data and uses critical thinking skills to best determine most appropriate protocol and disposition</li><li>
Develops a plan of care</li><li>
Communicates and collaborates with families/caregivers on plan of care and ensures understanding and compliance</li><li>
Documentation reflects all aspects of telephone encounters</li><li>
Collaborates with the PCP and other healthcare providers as necessary</li><li>
Professionalism/Leadership</li><li>
Role models appearance and behaviors that promote a positive image of Nursing.</li><li>
Role models how to interact with parents/patients and colleagues with respect and dignity.</li><li>
Role models professionalism and teamwork</li><li>
Facilitates and promotes change in the unit environment.</li><li>
Leads unit improvements and measures outcomes.</li><li>
Assures that staff incorporates professional standards of practice and regulatory requirements into nursing care provided.</li><li>
Follows hospital policies regarding HIPPA and privacy as applicable to the home office</li><li>
Research</li><li>
Reads, analyzes and synthesizes nursing and other scholarly articles and research studies; shares knowledge with unit staff in a formal format.</li><li>
With assistance applies research findings to clinical practice.</li><li>
Seeks opportunities to participate in research studies or answer simple research question.</li><li>
Learning</li><li>
Identifies learning needs of self and others and assists in the development of a learning plan.</li><li>
Applies education and training from departmental in-services and external sources to enhance Nursing practice.</li><li>
Assist in developing and utilizes patient education materials relevant to patient population</li><li>
Participates in development/ presentation of staff education programs geared to meet unit and select departmental needs.</li><li>
Demonstrates health care informatics competency in order to manage patient care</li><li>
Information literacy, including the effective use of the intranet and internet to find electronic resources for patient care, nursing practice and evidence-based decision-making;</li><li>
Information management skills, including the effective use of the electronic health record and clinical information systems, the ability to collect clinical data using quality tools and the ability to discuss, evaluate and analyze outcome data presented in charts and tables.</li><li>
Resource Management</li><li>
Participates in promoting quality, efficient and cost effective care.</li><li>
Monitors own usage of supplies and equipment/identify opportunities for improvement and makes recommendations.</li><li>
Manages own time to accomplish direct/indirect care in a cost efficient manner.</li></ul>
Education Qualifications<ul><li>
Technical Diploma Nursing Required</li><li>
Bachelor's Degree Nursing Preferred</li></ul>
Experience Qualifications<ul><li>
At least two (2) years registered nursing experience Required</li><li>
Experience in pediatrics, telephone triage, use of Barton Schmitt Telephone Triage Protocols Preferred</li></ul>
Skills and Abilities<ul><li>
Computer Competency</li><li>
Basic use of a computer (mouse, keyboard, printer, USB ports).</li><li>
Basic use of Microsoft Office (Word processing, spreadsheets, presentations and Skype).</li><li>
Web browsing, intranet search, document access.</li><li>
Use of shared network file space.</li><li>
Navigation and use of clinical communication systems.</li><li>
Determines the nature and extent of clinical information needed and uses the appropriate technology to access it.</li><li>
Accesses needed information effectively and efficiently.</li><li>
Evaluates information and its sources critically and appropriately incorporates it into clinical practice.</li><li>
Evaluates outcomes of the use of information.</li><li>
Information Management Literacy</li><li>
Navigation of the electronic health record system.</li><li>
Ability to locate and review specific patient data in various clinical information systems.</li><li>
Effectively uses clinical decision support tools.</li><li>
Understands policies and procedures, confidentiality, security, and privacy regulations regarding the use of clinical information systems.</li><li>
Ability to collect clinical data using quality improvement tools.</li></ul>
Licenses and Certifications<ul><li>
Registered Nurse (Pennsylvania) - Pennsylvania State Licensing Board - upon hire - Required or</li><li>
Registered Nurse (New Jersey) - New Jersey State Licensing Board - upon hire - Required</li></ul> 
To carry out its mission, CHOP is committed to supporting the health of our patients, families, workforce, and global community. As a condition of employment, CHOP employees who work in patient care buildings or who have patient facing responsibilities must receive an annual influenza vaccine. Learn more. 
 
EEO / VEVRAA Federal Contractor | Tobacco Statement
SALARY RANGE:
$39.26 - $50.06 Hourly
Salary ranges are shown for full-time jobs. If you're working part-time, your pay will be adjusted accordingly.
-
At CHOP, we are committed to fair and transparent pay practices. Factors such as skills and experience could result in an offer above the salary range noted in this job posting. Click here for more information regarding CHOP's Compensation and Benefits.</div>

Office Hours Telephone Triage Nurse

St. David's HealthCare

<div><h5 class="jobSectionHeader">This Work from Home position requires that you live and will perform the duties of the position; within 60 miles of an HCA Healthcare Hospital (Our hospitals are located in the following states: FL, GA, ID, KS, KY, MO, NV, NH, NC, SC, TN, TX, UT, VA).</h5><h5 class="jobSectionHeader">
Shift Schedule: various 4 day - 10 hour shifts available, which will all include Saturdays</h5>
Are you passionate about the patient experience? At HCA Healthcare, we are committed to caring for patients with purpose and integrity. We care like family! Jump-start your career as a Telephone Triage Registered Nurse today with Parallon
<h5 class="jobSectionHeader">Job Summary and Qualifications</h5><h5 class="jobSectionHeader"> 
As a Registered Nurse, you will be responsible for delivering high-quality, patient-centered care in line with the requirements of the department and the standards of practice for the relevant state and specialty. Collaborating with medical providers and the care team, you will provide personalized, comprehensive, and compassionate care, following established nursing models such as &quot;Assess, Perform, Teach, and Manage.&quot; You will also act as an advocate for patients, families, and caregivers, embodying the organization's vision, mission, and values to ensure an outstanding patient experience and positive clinical outcomes. 
In this role you will:<ul><li> 
Provide nurse advice and triage services to consumers calling with clinical questions</li><li>
Provide appropriate compassionate advice to callers using evidence based clinical decision tools to help callers make personal health decisions. Make cross referrals as indicated. Facilitate referrals and event registration through internal transfer mechanisms.</li><li>
Utilizes nursing skill and along with approved protocols to provide telephone nurse triage and/or health advice to consumers with clinical questions or symptoms.</li><li>
Facilitates referrals for health services as appropriate via telephone and performs all components of call processing</li><li>
Ensures performance standards are met and accepts constructive feedback</li><li>
Speaks with a pleasant, professional phone voice and provides superior customer service to create an exceptional patient experience.</li><li>
Documents caller information and outcomes in a relational database system in accurately and as prescribed by current standards and policies</li><li>
Maintains confidentiality, HIPAA and PHI compliance</li><li>
Communicates appropriately and clearly with departmental management, co-workers and callers and exhibits willingness to master new work routines and methods Provides homecare, advice and/or education to callers that respects the cultural, spiritual, intellectual/educational, and psychosocial differences of individuals and preserves caller&rsquo;s autonomy, dignity and rights. Maintains and contributes to a collaborative professional and ethical work environment. 
</li><li>
Actively participates in team meetings and engages in the processes of the contact center</li></ul> 
Qualifications that you will need<ul><li> 
Associate Degree in Nursing or RN Diploma -Required</li><li>
Bachelor's Degree in Nursing&ndash; Preferred</li><li>
3+ years of experience in bedside nursing required</li><li>
Telehealth experience helpful, not required</li><li>
Med Surg, ED, or ICU experience is highly preferred</li><li>
BLS Certification Required</li><li>
(RN) Registered Nurse, or (RN) Registered Nurse, or (RN) Registered Nurse, or Registered Nurse Diploma must be obtained within 6 months of employment start date</li></ul>
Benefits</h5>
Parallon, offers a total rewards package that supports the health, life, career and retirement of our colleagues. The available plans and programs include:<ul><li>
Comprehensive benefits for medical, prescription drug, dental, vision, behavioral health and telemedicine services</li><li>
Wellbeing support, including free counseling and referral services</li><li>
Time away from work programs for paid time off, paid family leave, long- and short-term disability coverage and leaves of absence</li><li>
Savings and retirement resources, including a 401(k) Plan with a 100% match on 3% to 9% of pay (based on years of service), Employee Stock Purchase Plan, flexible spending accounts, preferred banking partnerships, retirement readiness tools, rollover support and financial wellbeing counseling</li><li>
Education support through tuition assistance, student loan assistance, certification support, dependent scholarships and a partnership with Galen College of Nursing</li><li>
Additional benefits for fertility and family building, adoption assistance, life insurance, supplemental health protection plans, auto and home insurance, legal counseling, identity theft protection and consumer discounts</li></ul>
Learn more about Employee Benefits
Note: Eligibility for benefits may vary by location.
Parallon provides full-service revenue cycle management, or total patient account resolution, for HCA Healthcare. Our services include scheduling, registration, insurance verification, hospital billing, revenue integrity, collections, payment compliance, credentialing, health information management, customer service, payroll and physician billing. We also provide full-service revenue cycle management as well as targeted solutions, such as Medicaid Eligibility, for external clients across the country. Parallon has over 17,000 colleagues, and serves close to 1,000 hospitals and 3,000 physician practices, all making an impact on patients, providers and their communities.
HCA Healthcare has been recognized as one of the World&rsquo;s Most Ethical Companies&reg; by the Ethisphere Institute more than ten times. In recent years, HCA Healthcare spent an estimated $3.7 billion in cost for the delivery of charitable care, uninsured discounts, and other uncompensated expenses. 

&quot;The great hospitals will always put the patient and the patient's family first, and the really great institutions will provide care with warmth, compassion, and dignity for the individual.&quot;- Dr. Thomas Frist, Sr. 
HCA Healthcare Co-Founder
If you are looking for an opportunity that provides satisfaction and personal growth, we encourage you to apply for our Telephone Triage Registered Nurse opening. We promptly review all applications. Highly qualified candidates will be contacted for interviews. Unlock the possibilities and apply today!
We are an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.</div>

Telephone Triage Registered Nurse

DAVIES

<div><h3 class="jobSectionHeader">Description</h3><div> 
Our Story</div><div>
Imagine being part of a team that&rsquo;s not just shaping the future but actively driving it. At Davies North America, we&rsquo;re at the forefront of innovation and excellence, blending cutting-edge technology with top-tier professional services. As a vital part of the global Davies Group, we help businesses navigate risk, optimize operations, and spearhead transformation in the insurance and regulated sectors.</div><div>
 
Davies North America is seeking a Triage Telephonic Case Manager (RN) to join our medical management team. In this role, you will provide clinical triage and telephonic case management at the initial report of a Workers&rsquo; Compensation claim, ensuring injured employees receive appropriate and timely medical care while supporting early return-to-work outcomes. 
</div><div>This position requires strong clinical assessment skills, independent decision-making, and excellent communication to coordinate care between injured workers, employers, healthcare providers, and claims professionals.</div> 
<h3 class="jobSectionHeader">
Key Responsibilities</h3> 
<ul>
<li>
Conduct initial triage and telephonic case management at the outset of Workers&rsquo; Compensation claims.</li>
<li>Perform clinical assessments of injured workers to determine appropriate medical care and treatment pathways.</li>
<li>Complete initial assessment and required three-point contact in accordance with State of Florida procedures and emergency protocols.</li>
<li>Develop an initial case management care plan based on clinical findings and information obtained from the injured worker, employer, and medical provider.</li>
<li>Identify potential causation concerns or barriers to recovery and document findings appropriately.</li>
<li>Facilitate communication between injured workers, employers, claims professionals, healthcare providers, and rehabilitation specialists.</li>
<li>Monitor treatment plans to ensure adherence to state-mandated treatment guidelines and evidence-based medical protocols.</li>
<li>Address initial return-to-work capabilities with injured workers and providers, documenting updates in the case management system.</li>
<li>Maintain accurate and timely documentation of all contacts, interviews, and medical information in the claims management system.</li>
<li>Identify opportunities for cost-effective medical management and appropriate utilization of services.</li>
<li>Educate injured workers and their families about recovery expectations and care plans.</li>
<li>Maintain strict patient confidentiality and compliance with state and federal healthcare regulations.</li>
<li>Serve as a patient advocate, ensuring quality care and adherence to ethical and regulatory standards.</li>
<li>Participate in quality assurance initiatives, committees, and department activities as required.</li>
<li>Assist with training claims staff on identifying medical case management opportunities, as needed.</li></ul> 
<h3 class="jobSectionHeader">
Skills, knowledge &amp; expertise</h3> 
<ul>
<li>
Registered Nurse (RN) with an active and unrestricted state license</li>
<li>Minimum of 3 years of clinical nursing experience (medical-surgical, orthopedic, neurological, ICU/CCU, occupational health, or related specialty).</li>
<li>Workers&rsquo; Compensation case management experience preferred.</li>
<li>Prior telephonic case management or triage experience preferred.</li>
<li>Strong understanding of clinical documentation and patient advocacy principles.</li>
<li>Strong clinical assessment and triage skills in a Workers&rsquo; Compensation or occupational health environment.</li>
<li>Knowledge of Workers&rsquo; Compensation medical case management practices and treatment guidelines.</li>
<li>Ability to identify barriers to recovery and develop appropriate care strategies.</li>
<li>Excellent verbal and written communication skills, with the ability to work collaboratively with multiple stakeholders.</li>
<li>Strong organizational and documentation skills with attention to detail.</li>
<li>Ability to work independently and manage multiple priorities in a fast-paced environment.</li>
<li>Proficiency with computer systems, case management software, and Microsoft Office applications.</li>
<li>Commitment to high-quality patient care, confidentiality, and regulatory compliance.</li></ul> 
<h3 class="jobSectionHeader">
Benefits</h3><div> 
Benefits</div><div>
At Davies North America, we are dedicated to supporting the well-being and future of our qualifying employees. Our comprehensive benefits package includes:</div><ul>
<li>Medical, dental, and vision plans to ensure your health and that of your family.</li>
<li>A 401k plan with employer matching to help you build a secure financial future.</li>
<li>Our time-off policies, including Discretionary Time Off (DTO) for exempt employees and Paid Time Off (PTO) package for non-exempt employees, reflect our commitment to promoting a healthy work environment.</li>
<li>Paid holidays.</li>
<li>Life insurance and both short-term and long-term disability plans, providing essential financial protection for you and your loved ones.</li>
</ul><div></div><div>
Massachusetts Notice 
It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. 
</div><div>Diversity and Inclusion</div><div>
Davies is dedicated to fostering a diverse and inclusive workplace that embraces a wide range of perspectives and experiences. We believe that diversity of thought is essential for innovation and creativity, and we actively promote an environment where all voices are valued and heard. 
 
Compensation Transparency:
 
The salary range listed reflects the full compensation band for this role across all locations. Actual compensation will be based on factors such as skills, experience, qualifications, and geographic location, which may impact the final offer. We share ranges to remain transparent and consistent with pay equity practices.
 
 
We do not use sites like Facebook, Craigslist, or Telegram to recruit or interview potential employees or contractors. If you have been asked to provide any information through any method other than our career portal, please email us at recruitment@davies-group.com</div> 
<h3 class="jobSectionHeader">
About Davies</h3><div>
We are a specialist professional services and technology firm, working in partnership with leading insurance, highly regulated and global businesses. 
 
We help our clients to manage risk, operate their core business processes, transform and grow. We deliver professional services and technology solutions across the risk and insurance value chain, including excellence in claims, underwriting, distribution, regulation &amp; risk, customer experience, human capital, digital transformation &amp; change management. 
 
Our global team of more than 8,000 professionals operate across ten countries, including the UK &amp; the U.S. Over the past ten years Davies has grown its annual revenues more than 20-fold, investing heavily in research &amp; development, innovation &amp; automation, colleague development, and client service. Today the group serves more than 1,500 insurance, financial services, public sector, and other highly regulated clients.</div></div>

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