universal banker i

Security State Bank & Trust

<div><p><b>Universal Banker I</b></p><p><b>
Company Vision</b></p><p>
Rooted in the heart of Texas, SSB&amp;T is your dedicated community bank in the Hill Country. We believe in being a trustworthy resource, guided by authentic, actionable values. Our talented team members inherently understand what it means to Care, Do What is Right, and Go Above and Beyond for our customers, community and professional culture.</p><p><b>
About the Role</b></p><p>
The Universal Banker I (UB I) serves in a multi‑purpose role, fulfilling the responsibilities of both a Teller and an Account Specialist. This position is responsible for delivering quality customer service and positive banking experiences to current and prospective customers. Universal Banker I are expected to demonstrate a working knowledge of the bank&rsquo;s products and services, uphold SSB&amp;T&rsquo;s Core Values, and maintain a positive attitude with strong communication skills and work ethic.</p><p><b>
Essential Responsibilities</b></p><ul><li><b>
Champion Enterprise Values</b>: Lead with and model SSB&amp;T&rsquo;s core values, embedding them into data strategy, governance, and team culture.</li><li>
Provide exceptional customer service to meet customer financial needs</li><li>
Maintain knowledge of bank product, services, policies and regulatory requirements</li><li>
Ensure accuracy, confidentiality, and compliance in all transaction</li><li>
Accept and process deposits, withdrawals, loan payments, and savings bonds</li><li>
Cash checks and process cashier&rsquo;s checks, gift cards, and foreign currency orders</li><li>
Open, maintain, revise, and close customer accounts, completing all required documentation accurately</li><li>
Verify new account information and updates within the core processing system</li><li>
Process stop payments, wire transfers, online transfers, and outgoing collections</li><li>
Balance and maintain teller cash drawer, vault, ATM, and teller capture system</li><li>
Record and process night drop, mail deposits, and commercial change orders</li><li>
Perform coin processing using coin counter</li><li>
Facilitate customer access to safe deposit boxes and perform related duties</li><li>
Process check orders and prepare account‑related correspondence and reports</li><li>
Assist customers with account inquiries, electronic banking issues, address changes, and service requests</li><li>
Issue debit cards, conduct PIN changes, and adjust debit card limits</li><li>
Prepare documentation related to fraudulent activity as required</li><li>
Process dormant account releases and maintain proper documentation</li><li>
Perform document scanning and record retention tasks</li><li>
Review weekly non‑customer lists for OFAC compliance</li><li>
Reconcile transactions and prepare operational reports as required</li></ul><div><ul><li>
The scope of this role may be reviewed and adjusted periodically to align with organizational goals at the employer&rsquo;s discretion.</li></ul></div><p><b>
Employment Commitments &amp; Physical Requirements</b></p><div><ul><li>
Non-Exempt</li><li>
Full-time</li><li>
Monday- Friday 8am-5pm</li><li>
Focus-intensive position requiring extended periods of sitting and digital navigation.</li><li>
Occasional walking, standing, and use of office equipment.</li><li>
Must possess close visual acuity and clear speech for verbal communication.</li></ul></div><p><b>
Location &amp; Travel</b></p><div><ul><li>
Physical reporting Branch or Operations office location</li><li>
Travel may be necessary depending on business needs</li></ul></div><p><b>
Candidate Requirements</b></p><div><ul><li>
High School Diploma or General Education Diploma</li><li>
Ability to handle large amounts of currency with speed and accuracy</li><li>
Strong organizational , interpersonal, and communication skills</li><li>
Excellent customer service skills</li><li>
Ability to multitask effectively in a fast-paced environment</li><li>
Working knowledge of Microsoft Word and Excel</li><li>
Ability to adapt to growing business needs and structural changes.</li></ul></div><p><b>
Candidate Preferred Qualifications</b></p><div><ul><li>
Prior banking or financial services experience</li></ul></div><p><b>
SSB&amp;T Employee Benefits</b></p><p>
SSB&amp;T offers all eligible full-time employees a robust benefits package. Employees receive benefits to support total health, financial and work life balance. Benefits packages include life insurance, medical, dental, vision, disability, 401K, vacation and sick time. Full time employees will receive 11 paid federal holidays.</p><p><b>
Compensation</b></p><p>
We are committed to competitive compensation at SSB&amp;T. By analyzing market data, we establish fair salary ranges. Your pay is determined by your experience, the role's market value, and your geographical location.</p><p>
The job description and supporting information reflects the details deemed to be necessary to describe the principal functions required of the job and should not be construed as a detailed description of all work to be performed in the job role.</p><p>
Employee shall perform such work as may be required of Employee by Company in accordance with the job description, as well as the instructions, directions and control of Company and at such reasonable time and places as Company may determine. At all times during the Employment Period, Employee shall strictly adhere to all the rules and regulations that have been or that may hereafter be established by Company for the conduct of its employees and further, Employee shall strictly adhere to all the provisions of the Company&rsquo;s handbook(s).</p></div>

Universal Banker I

<div><p><b>Company Vision</b></p><p>
Rooted in the heart of Texas, SSB&amp;T is your dedicated community bank in the Hill Country. We believe in being a trustworthy resource, guided by authentic, actionable values. Our talented team members inherently understand what it means to Care, Do What is Right, and Go Above and Beyond for our customers, community and professional culture.</p><p><b>
About the Role</b></p><p>
The Universal Banker I (UB I) serves in a multi‑purpose role, fulfilling the responsibilities of both a Teller and an Account Specialist. This position is responsible for delivering quality customer service and positive banking experiences to current and prospective customers. Universal Banker I are expected to demonstrate a working knowledge of the bank&rsquo;s products and services, uphold SSB&amp;T&rsquo;s Core Values, and maintain a positive attitude with strong communication skills and work ethic.</p><p><b>
Essential Responsibilities</b></p><ul><li><b>
Champion Enterprise Values</b>: Lead with and model SSB&amp;T&rsquo;s core values, embedding them into data strategy, governance, and team culture.</li><li>
Provide exceptional customer service to meet customer financial needs</li><li>
Maintain knowledge of bank product, services, policies and regulatory requirements</li><li>
Ensure accuracy, confidentiality, and compliance in all transaction</li><li>
Accept and process deposits, withdrawals, loan payments, and savings bonds</li><li>
Cash checks and process cashier&rsquo;s checks, gift cards, and foreign currency orders</li><li>
Open, maintain, revise, and close customer accounts, completing all required documentation accurately</li><li>
Verify new account information and updates within the core processing system</li><li>
Process stop payments, wire transfers, online transfers, and outgoing collections</li><li>
Balance and maintain teller cash drawer, vault, ATM, and teller capture system</li><li>
Record and process night drop, mail deposits, and commercial change orders</li><li>
Perform coin processing using coin counter</li><li>
Facilitate customer access to safe deposit boxes and perform related duties</li><li>
Process check orders and prepare account‑related correspondence and reports</li><li>
Assist customers with account inquiries, electronic banking issues, address changes, and service requests</li><li>
Issue debit cards, conduct PIN changes, and adjust debit card limits</li><li>
Prepare documentation related to fraudulent activity as required</li><li>
Process dormant account releases and maintain proper documentation</li><li>
Perform document scanning and record retention tasks</li><li>
Review weekly non‑customer lists for OFAC compliance</li><li>
Reconcile transactions and prepare operational reports as required</li></ul><div><ul><li>
The scope of this role may be reviewed and adjusted periodically to align with organizational goals at the employer&rsquo;s discretion.</li></ul></div><p><b>
Employment Commitments &amp; Physical Requirements</b></p><div><ul><li>
Non-Exempt</li><li>
Full-time</li><li>
Monday- Friday 8am-5pm</li><li>
Focus-intensive position requiring extended periods of sitting and digital navigation.</li><li>
Occasional walking, standing, and use of office equipment.</li><li>
Must possess close visual acuity and clear speech for verbal communication.</li></ul></div><p><b>
Location &amp; Travel</b></p><div><ul><li>
Physical reporting Branch or Operations office location</li><li>
Travel may be necessary depending on business needs</li></ul></div><p><b>
Candidate Requirements</b></p><div><ul><li>
High School Diploma or General Education Diploma</li><li>
Ability to handle large amounts of currency with speed and accuracy</li><li>
Strong organizational , interpersonal, and communication skills</li><li>
Excellent customer service skills</li><li>
Ability to multitask effectively in a fast-paced environment</li><li>
Working knowledge of Microsoft Word and Excel</li><li>
Ability to adapt to growing business needs and structural changes.</li></ul></div><p><b>
Candidate Preferred Qualifications</b></p><div><ul><li>
Prior banking or financial services experience</li></ul></div><p><b>
SSB&amp;T Employee Benefits</b></p><p>
SSB&amp;T offers all eligible full-time employees a robust benefits package. Employees receive benefits to support total health, financial and work life balance. Benefits packages include life insurance, medical, dental, vision, disability, 401K, vacation and sick time. Full time employees will receive 11 paid federal holidays.</p><p><b>
Compensation</b></p><p>
We are committed to competitive compensation at SSB&amp;T. By analyzing market data, we establish fair salary ranges. Your pay is determined by your experience, the role's market value, and your geographical location.</p><p>
The job description and supporting information reflects the details deemed to be necessary to describe the principal functions required of the job and should not be construed as a detailed description of all work to be performed in the job role.</p><p>
Employee shall perform such work as may be required of Employee by Company in accordance with the job description, as well as the instructions, directions and control of Company and at such reasonable time and places as Company may determine. At all times during the Employment Period, Employee shall strictly adhere to all the rules and regulations that have been or that may hereafter be established by Company for the conduct of its employees and further, Employee shall strictly adhere to all the provisions of the Company&rsquo;s handbook(s).</p></div>

United Community Bank

<div>Overview:
<div>
United Community is looking for a Universal Banker I to deliver exceptional customer experiences while supporting financial wellness. In this role, you will assist with everyday transactions and engage in needs-based conversations to identify solutions tailored to each customer. You&rsquo;ll combine service and sales expertise to strengthen relationships, educate customers on banking tools and technology, and ensure compliance with regulations. This position offers the opportunity to make a meaningful impact by helping customers achieve their financial goals.</div>
What You&rsquo;ll Do:
<ul><li>Drive proactive needs-based sales conversations through interactions, including service to sales, teller interactions, and appointment setting.</li><li>Maintain a comprehensive understanding of retail banking products and services.</li><li>Identify opportunities to enhance existing customer relationships and cultivate new ones by thoroughly understanding and addressing customers&rsquo; needs, while considering their unique perspectives and priorities.</li><li>Assist customers financially by delivering loan products, while ensuring packages are correct and complete to minimize exceptions.</li><li>Identify opportunities and make referrals to cross-sell banking products and services to other areas of the bank.</li><li>Educate customers on options for managing transactions using technology and all other tools and resources available.</li><li>Apply product and service knowledge to effectively solve customer problems.</li><li>Process deposits, withdrawals, and other routine transactions with accuracy and confidentiality.</li><li>Ensure adherence to banking regulations and internal policies.</li></ul>
Requirements For Success:
<div><b>
Required Skills/Experience/Education:</b><br>
<ul><li>1+ years of previous banking, cash handling, or retail experience.</li><li>Demonstrated analytical, accuracy, and problem-solving skills.</li><li>Strong verbal and written interpersonal communication skills.</li></ul></div>
Conditions of Employment:
<ul><li>Must be able to pass a criminal background and credit check</li><li>
This is a full-time, non-remote position</li></ul><div><b>
FLSA Status:
</b></div><ul><li>Non-Exempt</li></ul><div></div><div><b><br>
Ready to take your career to the next level? Apply now and become a vital part of our team!</b></div><div></div><div><br>
We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity and/or expression, status as a veteran, and basis of disability or any other federal, state, or local protected class.</div><div></div><div><br>
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.</div><br>
<div></div>
Pay Range: USD $20.19 - USD $21.57 /Hr.</div>

WaterStone Bank

<div><p><i>Starting salary for Universal Banker position is $19.50 an hour and up, depending on experience.</i></p>
<p><b>
What is the purpose of the Universal Banker position...</b></p>
<p>
Under direct supervision of an Assistant Branch Manager or Community President, this position is responsible for assisting customers in a dual role (40% Platform/60% Teller) focused on delivering outstanding service with every customer interaction. The Universal Banker I will perform teller transactions, service existing customers, and offer product and service solutions to existing customers or prospects when appropriate and beneficial. The Universal Banker I is responsible for completing all training, passing Banker Certification within 18 months of hire/promotion date and demonstrate their ability to meet/exceed customer and job expectations prior to progressing to Universal Banker II.</p>
<p><b>
What you'll be doing in the Universal Banker position...</b></p>
<ul>
<li>Efficiently process customer transactions with a high level of integrity, accuracy and knowledge. Operates in full compliance with internal policies/procedures, as well as applicable regulations/laws.</li>
<li>Offer bank products to existing customers and/or prospects using the established sales process while maintaining sales and procedural proficiency in all services. Accurately open, maintain, and close deposit accounts and services.</li>
<li>Identify, expand and deepen customer relationships by profiling customers in an effort to recommend appropriate products and services that meet customer needs. Make referrals to other appropriate lines of business including Residential Lending, Business Banking, Commercial Real Estate, WIS and Merchant Services to meet customer needs.</li>
<li>Engage in reactive sales and cross-sell activities, including service-related activities, making outbound onboarding and campaign calls and follow-up with customer as appropriate and on referrals received. Answer customer questions and resolve related account issues, including phone and in-person.</li>
<li>Maintain knowledge of WSB&rsquo;s core processing system, WSB products and services, WSB policies and procedures, and regulatory requirements governing retail deposit accounts.</li>
<li>Focus on the skills and attributes in order to complete the Banker Certification process</li>
<li>Perform other duties as assigned.</li>
</ul>
<p><b>What you bring to WaterStone Bank...</b></p>
<p><b>
Experience</b></p>
<ul>
<li>Required: 1 - 2 years of sales experience</li>
</ul><ul><li>Required: 2-4 years customer service experience</li>
<li>Preferred: 2-4 years of sales and customer service experience in branch banking</li>
</ul>
<p><b>Education</b></p>
<ul>
<li>Required: High School Diploma or general education degree (GED)</li>
<li>Preferred: Associate&rsquo;s Degree business or related field</li>
</ul>
<p><b>Certifications, Licenses, Registration
</b></p><p>Required: Banker Certification within18 months of hire/promotion date</p>
<p><b>
Perks and Benefits of working at WaterStone Bank:</b></p>
<ul>
<li>Outstanding Medical, Dental, and Vision Insurance</li>
<li>401(k) matching</li>
<li>Employee Stock Ownership Plan</li>
<li>Paid Time off</li>
<li>Paid Holidays</li>
<li>Flexible Spending Account</li>
<li>Pet Insurance</li>
<li>And so much more!</li>
</ul>
<p><i>Waterstone Bank is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.</i></p></div>

Century Savings Bank

<div><p>Position Summary</p><p>
Under the general supervision of the assigned manager, the Universal Banker position is a position that performs both Teller and Platform duties. The responsibilities may vary day to day based on the work that needs to be done in the branch that day. Responsibilities include responding to customers' needs by processing a variety of financial transactions including but not limited to cross selling, tele-consulting, developing business relationships, servicing accounts, check cashing, withdrawals, deposits, and loan payments and/or greeting customers. The Universal Banker may also research and resolve account issues or customer inquiries, promotes organizational products and services by referring current or prospective customers to other departments within the organization. The Universal Banker follows the established policies and procedures for this area, in accordance with the bank and supervisor's direction. This position includes but is not limited to the following responsibilities:</p><p>
Role and Responsibilities</p><p>
Manages a cash drawer on a daily basis, balancing all monies in cash drawers at the end of shifts. Evaluates transactions and checks to verify endorsements, dates, identification of persons receiving payments, bank names, and overall legality of the documents. Transactions are completed accurately and courteously while adhering to operational procedures, referring questions to supervisor as needed.
</p><p>Promptly and cordially greets individuals as they enter the branch, promoting strong customer and client interactions and building relationships, participating in cross-selling, and offering new products and features in accordance with our Customer Service Standards of Excellence.</p><p>
Places applicable holds on accounts, ensuring immediate supervisory review.</p><p>
Provides access to safe deposit boxes.
</p><p>Demonstrates positive risk management decisions (including displaying a strong knowledge of guidelines for fraud prevention and robbery) while maintaining a work area that ensures the safety of all negotiable and confidential records.</p><p>
Reports any suspicious activity and performs all daily functions as outlined in the Bank Secrecy Act and Anti-Money Laundering rules and regulations, observing economic sanctions by prohibiting transactions as specified by the Office of Foreign Asset Control (OFAC), following the bank's customer identification program (CIP) rules, observing all Bank policies and procedures relating to BSA, OFAC, CIP, and related acts, and participation in ongoing related training.</p><p>
Performs ATM/coin machine settlement and customer assistance.</p><p>
Supplements general platform service responsibilities as required.</p><p>
Coordinates specific work tasks with other personnel within the office as well as with other departments in order to ensure the smooth and efficient flow of information.
</p><p>Answers customer inquiries (both in-person and via telephone) about account types and banking products, such as CD's, money market accounts, and debit cards.</p><p>
Researches and resolves customer problems, acting as the customer liaison between other bank departments as necessary.</p><p>
Assists in creating Customer Identification File (CIF) records.
</p><p>Ensures operational and financial safety and soundness.
</p><p>Displays a spirit of teamwork and dedication to the goals and objectives of the bank.</p><p>
Performs other related duties as assigned.</p><p><br>
See attached job description for additional detail.</p></div>

CB&S Bank

<div><p><b>GENERAL FUNCTION:</b></p><ul><li>
This position is the Customer Ambassador for the bank with the overall purpose of providing quality and efficiency to customers who prefer face-to-face interaction with the bank. This position will have a thorough understanding of the customer's transaction requirements and be able to effectively communicate all available options to them.
</li>Performs primarily in teller role, but has secondary responsibilities in new accounts. Accurately and efficiently processes and records routine transactions for bank customers including cashing checks, accepting deposits and withdrawals, and processing loan payments. Promotes and advises on the bank's products and services and refer the appropriate products and services matching the customer needs. This position will also refer customers to the appropriate source or channel to address their need.<br>
<li>
</li></ul><br>
<p><b>MAJOR DUTIES AND RESPONSIBILITIES:</b></p><ul><li>
Provides quality customer service through courteous and accurate handling of transactions.
</li><li>Performs specialized tasks such as preparing cashier's checks, cash advances, and ATM Balancing.
</li><li>Identifies customers, validates and cashes checks, accepts cash and checks for deposit, and checks accuracy of deposit slips.</li><li>
Accurately balances assigned cash drawer.</li><li>
May serve as Vault Teller or Vault Teller Backup.
</li><li>May be responsible for operating and balancing a Teller Cash Recycler (TCR).</li><li>
Ensures compliance with all internal controls and policies and procedures</li><li>
Answers inquiries regarding checking and savings accounts and other bank related products; attempts to resolve issues and problems with customer's accounts</li><li>
Develops knowledge of bank products through independent study of Product Knowledge Manual and general banking knowledge through Professional Development or CFT courses.
</li><li>Completes all required monthly and quarterly training.</li><li>
Accurately processes and/or reports the following as outlined in established branch procedures:<ul><li>
Garnishments, tax levies, subpoenas, etc.</li><li>
Counterfeit Currency Report.</li><li>
Mail (USPS, UPS, interoffice, mail deposits, hold mail, etc.)</li><li>
Night deposit logs.</li><li>
Balancing and reporting of the negotiable instrument log.</li></ul></li><li>
Provides a complete range of customer services at the financial institution, including opening new accounts, explaining available financial institution products and services, and gathering customer information to process new and existing accounts.</li><li>
Receives deposits and ensures that all accounts are properly processed.</li><li>
Establishes retirement accounts, and makes arrangements for direct deposits.</li><li>
Completes arrangements and documents for special services such as exchanges of foreign currency.</li><li>
Carries out the financial institution's client retention strategies.</li><li>
Proactively prospects for new business.</li><li>
May serve as Publicity Coordinator and/or Digital Champion.</li><li>
Actively refers loans, outside lines of business, and other bank services to appropriate financial institution specialists.</li><li>
Opens and closes office by following established security procedures.</li><li>
Represents the financial institution in community affairs and civic organizations.</li><li>
Performs any other duties assigned by the supervisor.</li></ul><p><b><br>
JOB QUALIFICATIONS</b></p><ul><li>
High school graduate or equivalent.</li><li>
One year of teller experience or relevant work experience including clerical, administrative, cash handling, or customer service experience required.</li><li>
Ability to interact with customers in a professional and friendly manner.</li></ul></div>

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