universal banker i

United Community Bank

<div>Overview:

United Community is looking for a Universal Banker I to deliver exceptional customer experiences while supporting financial wellness. In this role, you will assist with everyday transactions and engage in needs-based conversations to identify solutions tailored to each customer. You&rsquo;ll combine service and sales expertise to strengthen relationships, educate customers on banking tools and technology, and ensure compliance with regulations. This position offers the opportunity to make a meaningful impact by helping customers achieve their financial goals.
What You&rsquo;ll Do:
<ul><li>Drive proactive needs-based sales conversations through interactions, including service to sales, teller interactions, and appointment setting.</li><li>Maintain a comprehensive understanding of retail banking products and services.</li><li>Identify opportunities to enhance existing customer relationships and cultivate new ones by thoroughly understanding and addressing customers&rsquo; needs, while considering their unique perspectives and priorities.</li><li>Assist customers financially by delivering loan products, while ensuring packages are correct and complete to minimize exceptions.</li><li>Identify opportunities and make referrals to cross-sell banking products and services to other areas of the bank.</li><li>Educate customers on options for managing transactions using technology and all other tools and resources available.</li><li>Apply product and service knowledge to effectively solve customer problems.</li><li>Process deposits, withdrawals, and other routine transactions with accuracy and confidentiality.</li><li>Ensure adherence to banking regulations and internal policies.</li></ul>
Requirements For Success:
<div>
Required Skills/Experience/Education: 
<ul><li>1+ years of previous banking, cash handling, or retail experience.</li><li>Demonstrated analytical, accuracy, and problem-solving skills.</li><li>Strong verbal and written interpersonal communication skills.</li></ul></div>
Conditions of Employment:
<ul><li>Must be able to pass a criminal background and credit check</li><li>
This is a full-time, non-remote position</li></ul>
FLSA Status:
<ul><li>Non-Exempt</li></ul> 
Ready to take your career to the next level? Apply now and become a vital part of our team! 
We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity and/or expression, status as a veteran, and basis of disability or any other federal, state, or local protected class. 
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 

Pay Range: USD $32,146.00 - USD $45,185.00 /Yr.</div>

Universal Banker I

NICOLET NATIONAL BANK

<div><div>At Nicolet National Bank, our culture is based on the principles of community banking, putting the needs of our customers at the forefront of our decision-making. Our Core Values drive everything we do, and we are committed to serving our customers with excellence. We believe that every job in our organization is critical to our success, and we are dedicated to creating a work environment where our employees feel valued, respected, and supported. With locations in Wisconsin, Michigan, Minnesota, Iowa, Colorado, and Florida we are proud to service our local communities and make a positive impact on the lives of our customers. At Nicolet National Bank, we believe that our people are our most valuable asset, and we are committed to investing in their growth and development.</div>
<div></div><div>The Universal Banker I plays a key role in driving new customers and business while expanding existing relationships for Nicolet and your branch, serving as a trusted frontline advisor who reflects Nicolet&rsquo;s culture, values, and commitment to an exceptional customer experience. 
 
In this role, you provide efficient, accurate teller services; deliver strong customer service across all channels; educate customers on digital tools; and proactively identify financial needs to recommend appropriate solutions. You also play a critical role in referring customers to Personal Bankers and lending specialists for deposit accounts, consumer loans, home equity loans, and credit cards. You help sustain branch performance through relationship‑building, needs‑based referrals, operational accuracy, and compliance excellence. 
 
As a Universal Banker I, you will: 
 
Customer Experience &amp; Relationship Building:</div>
<ul><li>Provide welcoming and professional service across in‑person, phone, and digital channels.</li>
<li>Engage customers in needs‑based conversations to understand goals and introduce appropriate solutions.</li>
<li>Deliver prompt assistance for routine servicing inquiries; escalate or refer as needed.</li>
<li>Build trust by following through on requests and ensuring customers feel valued.</li>
<li>Contribute to the achievement of business objectives by conducting internal and external sales calls and other business development activities.</li>
</ul>
<div></div><div>Teller Operations &amp; Cash Management:</div>
<ul><li>Accurately process deposits, withdrawals, loan payments, transfers, cashier&rsquo;s checks, and other transactions.</li>
<li>Maintain proper cash handling, dual‑control procedures, balancing routines, and vault/ATM support as assigned.</li>
<li>Identify suspicious activity, follow fraud‑prevention steps, and escalate concerns promptly.</li>
</ul>
<div></div><div>Customer Referrals &amp; Product Education:</div>
<ul><li>Identify customer needs and refer opportunities to Personal Bankers or lending specialists for new accounts, consumer loans, home equity loans/lines, and credit cards.</li>
<li>Educate customers on digital tools such as mobile banking, online banking, and e‑statements.</li>
<li>Support achievement of branch sales and referral goals through disciplined engagement and follow‑up.</li>
</ul>
<div></div><div>Problem Resolution &amp; Support:</div>
<ul><li>Research and resolve routine issues such as transaction discrepancies, fee questions, and debit‑card concerns within authority.</li>
<li>Escalate more complex servicing matters to Personal Bankers or leadership.</li>
</ul>
<div></div><div>Operational Excellence, Risk &amp; Compliance:</div>
<ul><li>Adhere to operational standards, security practices, and regulatory requirements including BSA/AML, KYC, OFAC, Reg CC, and Reg E.</li>
<li>Protect customer data, ensure confidentiality, and follow documentation procedures.</li>
<li>Maintain audit‑ready accuracy in all teller work and branch support tasks.</li>
</ul>
<div></div><div>Team Collaboration &amp; Community Engagement:</div>
<ul><li>Participate in daily huddles and collaborate with team members to meet branch goals.</li>
<li>Support community outreach efforts and represent Nicolet in local engagement activities.</li>
<li>Assist with branch operations needs such as supplies, scheduling coverage, or special projects.</li>
</ul>
<div></div><div>General:</div>
<ul><li>Uphold Nicolet&rsquo;s philosophy and policies by maintaining appropriate controls to ensure full compliance with applicable laws and regulations, thereby fulfilling legal responsibilities and enhancing the quality of services provided by Nicolet.</li>
<li>Understand and communicate the value of diversity within the workplace and to work successfully with others without regard to age, gender, race, sexual orientation, ethnicity, culture, religion, disability status, socioeconomic status or other non-job-related classification, including a commitment to Nicolet&rsquo;s policies on equal employment opportunities and non-discrimination with a willingness to pursue efforts of inclusion and respect toward different perspectives.</li>
<li>Performs all other duties as assigned.</li>
</ul>
<div> 
Qualifications:</div>
<ul><li>High school diploma or equivalent required.</li>
<li>1+ years of cash‑handling and customer‑service experience required.</li>
<li>Prior banking or retail financial‑services experience preferred.</li>
</ul>
<div> 
Benefits:</div>
<ul><li>Medical, Dental, Vision, &amp; Life Insurance</li>
<li>401(k) with a company match</li>
<li>PTO &amp; 11 1/2 Paid Holidays</li>
</ul>
<div></div><div>Hiring Pay Range: $17.00 to $19.00</div>
<div> 
The above statements are intended to describe the general nature and level of work being performed. They are not intended to be construed as an exhaustive list of all responsibilities and skills required for the position. 
 
Equal Opportunity Employer/Veterans/Disabled</div></div>

Century Bank

<div></div><div>Reports to: Assistant Branch Manager
Department: Retail
Non-Exempt/Exempt: Non-Exempt
Summary
The Universal Banker I (UBI) is responsible for providing exceptional customer service while handling teller transactions, ordering checks, and ordering debit cards. In addition, they will begin to cross-train in other aspects of the Branch Operations and Customer Service. This includes assisting clients with Online Banking services using a variety of devices. The UBI will work with operations and the Branch sales team to achieve branch goals in the areas of deposit growth, market growth and fee income while controlling losses and expenses. The UBI will be responsible for maintaining essential controls and safeguards. The UBI will also take on other duties as assigned.
 Essential Functions
Primary responsibilities include:
Providing Exceptional Service<ul><li>
Accurately process transactions in a timely and professional manner</li><li>
Constantly look for ways to improve processes that will improve the customer&rsquo;s experience and communicate those ideas to Branch Management</li></ul>
Generating Business / Deepening Customer Relationships<ul><li>
Meets or exceeds established branch referral and sales goals for both business and consumer clients</li><li>
Partner introductions to Commercial Lending, Private Banking and Treasury Management</li></ul>
 Performance Management<ul><li>
Maintain current knowledge of all Federal and State laws and regulations, along with the Bank&rsquo;s policies and procedures (complete all BAI training)</li><li>
Process teller transactions in an accurate and timely manner (e.g. deposits, withdrawals, payments, transfers, check cashing, negotiable purchasing and daily balancing)</li><li>
Process and validate accuracy of coin and currency amounts related to incoming and outgoing cash shipments</li><li>
Responsible for monitoring and maintaining cash recycler</li><li>
Processes assigned reports and/or job duties in an accurate and timely manner</li></ul>
 Maintenance and Servicing of Existing Accounts<ul><li>
Performs customer service requests on existing accounts timely and accurately</li><li>
Can assess and address customer complaints (knowledge of Consumer complaint procedure)</li><li>
Reviews and recommends additional products and services based on customer profile assessment</li></ul>
 Compliance with Regulations and Bank Security Program Requirements<ul><li>
Demonstrates a working knowledge of all banking regulations and completes compliance and security training assignments (BAI) in a timely manner.</li><li>
Balances client service and risk management</li><li>
Complies with all bank policies and procedures including but not limited to:</li></ul><ul><li>
Currency Transaction Report (CTR)</li><li>
Community Reinvestment Act (CRA)</li><li>
Unfair, Deceptive or Abusive Acts or Practices (UDAAP)</li><li>
REG D Policy</li><li>
FCRA &amp; FACT Act &ndash; credit reports, fraud and military alerts and confidential customer information</li></ul>
 Knowledge, Skills, and Abilities Required<ul><li>
High School Diploma or Equivalent</li><li>
Excellent interpersonal skills</li><li>
Excellent communication skills &ndash; ability to communicate effectively in person, by phone or in writing</li><li>
Demonstrates accuracy and attention to detail &ndash; cash handling and data entry</li><li>
Comfortable with technology &ndash; a variety of software and hardware systems including smart phones, tablets, and laptops</li><li>
Creative problem solver</li><li>
Superior time management skills</li><li>
Self-motivated and flexible</li><li>
Ability to listen and assess</li></ul>
 Regulatory Compliance
As a bank employee, you are responsible for following established policies and procedures related to bank regulations including the Bank Secrecy Act (BSA), Anti-Money Laundering (AML), OFAC, and the USA Patriot Act. This includes attending required training, reporting all suspicious activity to the BSA Compliance Officer, and following policy/procedure as it pertains to your job responsibilities. Failure to follow established policies and procedures will result in disciplinary action that may include termination. 
This job description in no way implies that these are the only duties to be performed by the employee occupying this position. Employees will be required to perform any other job-related duties assigned by the supervisor. All requirements are subject to possible modification to reasonably accommodate individuals with disabilities.
Century Bank is an Equal Employment Opportunity/Affirmative Action employer and does not discriminate on the basis of race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age or veteran status.</div>

Stellar Bank

Research shows that individuals from historically underrepresented groups may hesitate to apply for roles unless they meet every listed requirement. If you believe your skills, knowledge, and experience align with the role, even if they don’t exactly match the listed qualifications, we encourage you to apply. Your unique talents may be exactly what we’re looking for. Candidates will be required to complete assessments as part of the application process.
 Open to anyone residing in Texas.
 
This position is responsible for answering customers' questions, explaining available Bank services to best meet the customers’ needs, cross selling Bank products and services as applicable. Compiling information and creating necessary forms and/or documents to open the account. Acts as customer service representative to existing and new customers.
 ESSENTIAL DUTIES AND RESPONSIBLITIES
 1. Promotes and cross-sells the Bank’s products and services by assisting customers in their selection to meet their financial needs.
 2. Performs safe deposit duties by opening accounts, controlling access, assisting customers and accepting rental payments.
 3. Receives and places stop payment requests, check recorders and wire transfer requests.
 4. Makes decisions regarding the opening of new accounts, completes forms requiring customer signatures, accepts initial deposits; prepare all documents and items pertaining to checking accounts, savings accounts and certificates of deposit.
 5. Reviews reports necessary to job and maintains a superior level of accuracy in work.
 6. Follows policies and procedures; completes tasks correctly and on time.
 7. Provides assistance to Office Manager when needed.
 8. Maintains confidentiality of customer information.
 9. Ensures compliance with all bank policies and procedures.
 10. Answers phones and directs callers to proper Bank personnel.
 11. Refers customers to the proper department for issues that cannot be resolved in their area.
 12. Receives retail and commercial checking and savings deposits by determining that all necessary deposit documents are in proper form, and issuing receipts.
 13. Cashes checks, savings withdrawals and makes cash advances; confirms all necessary documents are properly authorized, are in proper form and are within authorized limits; makes decisions when questionable items are presented for cashing.
 14. Assists with night depository duties; logging bags, processing deposits, making change orders, issuing receipts and returning bags to customers.
 15. May assist in opening and closing the vault daily; assists in balancing vault currency and coin.
 16. Accepts loan, installment and collection payments.
 17. Balances cash drawer daily and verifies cash being returned to the vault.
 18. Consistently maintains account exceptions at less than 30 days.
 19. Compliance with any and all BSA/AML/CFT and Sanctions requirements set forth by Bank Policy and Procedure, including but not limited to timely completion of assigned training.
 SECONDARY DUTIES
 The position performs duties specific to the position and other functions as assigned by management.
 SUPERVISORY RESPONSIBILITY
 The position is not responsible for the supervision of any employees; however, the Universal Banker I is expected to provide leadership, training and support to less experienced staff members.
 ENVIRONMENT AND PHYSICAL ACTIVITY
 The incumbent is in a non-confined office setting in which they are free to move about at will. In the course of performing the duties and responsibilities of this position spends time writing, speaking, listening, lifting (up to 25 pounds), sitting, typing on a computer keyboard, and standing, kneeling and reaching.
 The incumbent for this position may operate any or all of the following: telephone, copy and fax machine, adding machine, computer and related printers.
 The physical demands described here are representative of those that must be met by an employee to successfully perform the essential function of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
 The incumbent in this position must be able to read documents or instruments, detailed work, problem solving, customer contact, reasoning, math, verbal and written communication, analytical reasoning, multiple tasks with constant interruptions.
 MINIMUM REQUIREMENTS
 These specifications are guidelines based on the minimum experience required to perform the essential functions of the job. Individual abilities may result in some deviation from these guidelines:
 <ul>
<li>High school diploma or general education degree (GED); 2-3 years or more of related experience. Work-related experience should consist of a financial institution with customer service and opening of new accounts and teller functions.</li>
<li>Basic knowledge of state and federal banking compliance regulations and other Bank operational policies.</li>
<li>Basic skills in computer operations and Microsoft Office products and intermediate typing skills.</li>
<li>Basic math skills such as the ability to add, subtract, multiply and divide using whole numbers, locate routine mathematical errors, and count currency, coin, and negotiable instruments in a timely manner.</li>
<li>Effective oral, written and interpersonal skills. Effective time management skills and ability to maintain confidentiality.</li>
<li>The ability to understand and follow procedures, write correspondence and speak clearly to customers and other Bank employees.</li>
<li>Ability to deal with difficult problems and work with minimal supervision while performing duties.</li>
</ul>
Stellar Benefits: 
We believe that empowering people goes far beyond the workplace. That’s why we’ve designed our benefits to help foster your health and prosperity, so you can best support yourself, your loved ones and your communities
 <ul>
<li>Health Care Coverage, no waiting period</li>
<li>Dental/Vision</li>
<li>STD/LTD</li>
<li>Annual Performance Bonus Eligible</li>
<li>401K with company match</li>
<li>Paid Vacation</li>
<li>Volunteer days</li>
<li>Travel Stipend</li>
<li>Tuition Assistance</li>
<li>And More</li>
</ul>
What it Means to Be Stellar: 
Stellar Bank came to be in 2023, when Allegiance Bank and CommunityBank of Texas joined forces. What emerged was a financial institution like no other. Stellar bankers set the standard for responsive, relationship-based community banking. We have the resources, dedication and personal focus to out-bank the big banks and out-service the small banks. Our customers see us as a vital part of the team. We are their financial experts who go above and beyond to help them form a plan and get it done
 Join Stellar Bank and, yes, you’ll be providing outstanding banking. But you’ll be achieving something much greater. At Stellar, we empower people to thrive. This is our purpose. This would be your purpose. Here you’d be part of a supportive culture where relationships bond, individuals grow, communities prosper and careers flourish. You can make a difference at Stellar – for yourself and for everyone around you.
 Stellar Bank does not discriminate on the basis of race, color, religion, national origin, sex, disability, familial status or any other characteristic protected by applicable federal, state, or local laws, regulations and ordinances.

Universal Banker I- Brookshire

OneLocal Bank

Job Title: Universal Banker I (Norfolk, MA)Position PurposeThe Universal Banker I serves as a primary point of contact on the teller line, delivering exceptional customer service while accurately processing a wide range of banking transactions. This role is responsible for building strong customer relationships, identifying financial needs, and recommending appropriate bank products and services to enhance the customer experience and support the Bank&rsquo;s growth.Essential Duties and ResponsibilitiesThe following represents key responsibilities of the position. Additional duties may be assigned as needed.Teller Operations &amp; Transaction Processing<ul><li>Accurately process customer transactions including deposits, withdrawals, check cashing, loan payments, money orders, bank checks, cash memos, and large commercial deposits.</li><li>Maintain and balance assigned cash drawer within established limits; reconcile and document daily batch totals.</li><li>Verify and process night deposits and commercial drop-off bags under dual control procedures.</li><li>Assist with ATM, TCR, and coin machine balancing as needed.</li><li>Support end-of-day branch closing procedures including teller totals, vault closing, and verification of official checks and money orders.</li><li>Log and manage captured debit cards in accordance with dual control procedures.</li><li>Service coin customers, maintain coin machines, and prepare coin orders as applicable.</li><li>Assist customers with safe deposit box access and maintenance using required systems.</li></ul>Customer Service &amp; Relationship Building<ul><li>Provide prompt, courteous, and professional service to customers in person and over the phone.</li><li>Answer questions clearly and accurately regarding products, services, and account activity.</li><li>Proactively identify opportunities to educate customers on products and services that meet their financial needs.</li><li>Recognize and refer opportunities to Lending, Business Banking, Financial Wellness programs, and other specialized departments.</li><li>Resolve routine customer concerns efficiently while ensuring a positive customer experience.</li></ul>Account Maintenance &amp; Compliance<ul><li>Perform account maintenance including CD renewals, check orders, direct deposit setup, dormant account activation, auto transfer authorizations, stop payments, and debit card disputes.</li><li>Complete Currency Transaction Reports (CTR) for transactions over $10,000 and submit SAR referrals when appropriate in accordance with BSA/AML guidelines.</li><li>Maintain working knowledge of deposit regulations, compliance requirements, and fraud prevention procedures.</li><li>Identify potential fraud schemes and signs of elder abuse and escalate appropriately.</li><li>Stay current on all Bank products, services, policies, and system updates.</li></ul>Operational Support<ul><li>Maintain accurate teller logs and operational documentation.</li><li>Print statements and checks upon customer request.</li><li>Perform basic equipment maintenance such as replacing receipt paper, changing ink cartridges, and cleaning scanners.</li><li>Attend required meetings and complete assigned training.</li><li>Adhere to all Bank policies, procedures, work schedules, and timekeeping guidelines.</li></ul>Minimum Required Knowledge, Skills &amp; Qualifications<ul><li>1&ndash;2 years of banking or teller experience preferred; prior sales or customer service experience strongly desired.</li><li>Strong cash handling skills and attention to detail.</li><li>Proven ability to deliver exceptional customer service and build relationships.</li><li>Ability to identify customer needs and confidently recommend appropriate solutions.</li><li>Strong communication and interpersonal skills.</li><li>Ability to multitask, prioritize, and work effectively in a team environment.</li><li>Proficient in Microsoft Office and banking systems.</li></ul>Managerial Responsibilities<ul><li>N/A</li></ul>Education/Certifications/Licensure<ul><li>High School Diploma or equivalent required.</li></ul>Language Skills<ul><li>Fluent in English (written and verbal).</li><li>Ability to communicate clearly with customers, staff, and management.</li><li>Ability to read and interpret business documents, procedures, and regulations.</li><li>Ability to prepare written correspondence and reports as needed.</li></ul>Physical RequirementsThe physical demands and environmental factors described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.<ul><li>Ability to travel to other branches for training or staffing support as needed.</li><li>Ability to sit, stand, walk, and use hands for extended periods.</li><li>Ability to lift moderate weight as required for daily operations.</li><li>Ability to work extensively with computer systems and read fine print.</li><li>Ability to communicate effectively by phone and in person.</li><li>Must have mobility to allow access to all parts of the office.</li><li>Ability to use standard office and banking equipment</li><li>Must be able to see and read fine print. Employee will have close visual contact with a computer monitor constantly.</li><li>While performing the duties of this job, the employee is regularly required to use hands to finger, handle, or feel; reach with hands and arms; and talk or hear. The employee frequently is required to sit. The employee is occasionally required to stand and walk. The employee must occasionally lift and/or move up to 25 pounds as noted above. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus</li></ul>Hourly Range: $23.00-$25.00/hour, actual compensation within the range will be dependent on experience, skillset, and ability to meet qualifications outlined in the above job description. For more information on our culture and benefits, please visit our careers page: https://www.onelocalbank.com/our-story/work-with-usJob Type: Full-timePay: $23.00 - $25.00 per hourBenefits:<ul><li>401(k)</li><li>401(k) matching</li><li>AD&amp;D insurance</li><li>Bereavement leave</li><li>Dental insurance</li><li>Disability insurance</li><li>Employee assistance program</li><li>Employee discount</li><li>Flexible spending account</li><li>Health insurance</li><li>Life insurance</li><li>Opportunities for advancement</li><li>Paid sick time</li><li>Paid time off</li><li>Parental leave</li><li>Prescription drug insurance</li><li>Retirement plan</li><li>Vision insurance</li></ul>Work Location: In person

Universal Banker I-Norfolk, MA

HAWTHORN BANK

SUMMARY
 This position is responsible for providing customer service in the Bank’s Banking Centers. This position is responsible for helping customers benefit from the Bank’s products and services while being accountable for customer centric and needs based sales while utilizing the sales and referral models. This position will prepare, input, and modify information via the computer system. Work is performed within the framework of standard operating policies and procedures: however, independent judgment and discretion are required in performing assigned tasks. Deviations from normal procedures and/or questions are referred to the supervisor.
 
ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.
 Responsible to know and understand the Bank’s products and services to best meet the customer’s needs; participate in Bank and branch sales promotions and games, huddle meetings, sales meetings, and one-on-one meetings with manager; consistently utilize Synapsys and Customer Needs Assessments (CNAs).
 
Responsible for ensuring customers have a positive experience by providing memorable customer service; ensure customer on-boarding and retention process is completed and documented in Synapsys; responsible for the use of the Consumer Complaint/Comment process within Synapsys ensuring individual utilization and resolution.
 
Serve as a universal banker by opening, modifying, and closing accounts; perform extensive data entry to add, modify, or close accounts; assist customers in reconciling accounts; print statements for customers; receive and place checks orders; assist tellers by approving/rejecting checks to be cashed and explain the bank’s policies and procedures regarding transactions; identify customer by name and answer customer inquiries in person and over the telephone; transfer funds per customer request; assist customers in establishing or changing pin numbers; train customers how to use bank products and services; process stop payment and forged account requests; sign official checks; process direct deposit applications; process reports (e.g.,. CTR, SAR); establish night deposit customers and explain procedures; redeem savings bonds; distribute loan packets and assist customers in completing loan applications; obtain information and process wire transfers.
 
Serve as a safe deposit clerk by following all established policies and procedures; perform functions associated with the safe deposit area.
 
Process CD’s and IRA’s by opening, modifying, and closing certificates; complete all required paperwork and perform data entry; issue receipts; calculate and process disbursements to include principle, interest payable, penalties, and tax withholdings.
 
Open and close branches according to standard procedures; supervise assigned staff; ensure tellers maintain security of assigned teller drawer and coin vault; exercise dual control procedures; perform administrative duties as assigned by branch manager.
 
Balance ATM/ITM; prepare and verify currency for ATM/ITM; resolve problems associated with ATM/ITM.
 
Balance vault cash and cash recycler, maintain logs, and complete bank slips; order and ship currency; buy, sell, verify, and bundle currency; open and close vault; maintain security cameras.
 
Make decisions about a variety of daily transactions and exercise discretionary authority; lead staff in daily job tasks; resolve problems and provide troubleshooting; professionally and diplomatically deal with irate or unhappy customers; assign tasks and ensure completion within predetermined deadlines.
 
Perform job duties associated with Notary Public certification.
 
Comply with all banking regulations, policies and procedures.
 
NON-ESSENTIAL DUTIES & RESPONSIBILITIES include the following. Other duties may be assigned.
 Maintain education and professional expertise through attendance at job related seminars, conferences, and workshops and involvement in professional, civic, and community groups in leadership positions.
 
Reviews technical bulletins, newsletters, etc; distributes information to employees.
 
SUPERVISORY RESPONSIBILITIES
 None.
 
QUALIFICATIONS
 To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
 
EDUCATION and/or EXPERIENCE
 Graduation from high school or possess a GED certification. Plus additional post high school education and/or training.
 
Possess a minimum of at least two years of work experience in a financial institution or similar work experience. Formal training may be substituted on a year-for-year basis for the required work experience.
 
Possess prior sales experience.
 
Possess or obtain Notary Certification within three months of appointment.
 
LANGUAGE SKILLS
 Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.
 
MATHEMATICAL SKILLS
 Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.
 
REASONING ABILITY
 Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
 
OTHER SKILLS AND ABILITIES
 Operate office and bank equipment (e.g., personal computer and printer, 10-key calculator, typewriter, telephone, fax machine, copier, document scanner, check encoder, coin machine, currency counter, debit/credit card scanner, dolly, safe deposit timer, vault timer, television, security system, etc.).
 
Basic PC knowledge, including Microsoft applications.
 
KEY CONTACTS--Internal and External
 Has constant contact with bank customers, their personal representatives, accountants, attorneys, etc., in responding to inquiries as part of the customer service function.
 
Has moderate contact with individuals at other financial institutions.
 
CERTIFICATES, LICENSES, REGISTRATIONS
 Valid driver's license.
 
PHYSICAL DEMANDS
 The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
 
While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to walk; sit; and use hands to finger, handle, or feel. The employee is occasionally required to stand; reach with hands and arms; climb or balance; and stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 25-50 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.
 
WORK ENVIRONMENT
 The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
 
The noise level in the work environment is usually moderate.
 
COMMENTS
 This position requires the ability to work before or after normal business hours and may require occasional overnight travel to attend various training seminars, conferences or workshops.

UNIVERSAL BANKER I

ANB Bank

<div>ANB Bank has financial strength embodied in $3 billion in assets and is a true community bank with an unwavering commitment to excellence. The bank helps each of its communities prosper through investment, sponsorship, philanthropy, and employee volunteerism. It is a passion ANB has for banking that makes the difference. 


ANB Bank hires individuals who provide excellent customer service and build meaningful relationships with our customers and within our communities. ANB is committed to rewarding our team members who strengthen our company and culture. ANB offers competitive compensation and a comprehensive benefits package for this position. 


Hiring Pay Ranges: $18.50 - $29.07 per hour
<ul><li>
Universal Banker I - $18.50 - $22.50 per hour</li><li>
Universal Banker II - $18.50 - $24.50 per hour</li><li>
Universal Banker III - $19.20 - $26.43 per hour</li><li>
Universal Banker IV - $21.13 - $29.07 per hour
<ul><li>This position may be eligible to receive an additional $1.00 per hour if approved for the Spanish Communication Assistant Program.</li><li>
The hiring pay range for this position is commensurate with the level of relevant experience and education.</li></ul></li></ul> 


Health &amp; Wellness Benefits (Subject to Eligibility Requirements)
<ul><li>
Minimum 4 Weeks of Paid Time Off (PTO)</li><li>
11 Paid Holidays</li><li>
Medical, Dental, and Vision Insurance</li><li>
Health Savings (HSA), Flexible Spending (FSA), and dependent care spending accounts</li><li>
Company provided Life, AD&amp;D, and Disability Insurance with supplementation options</li><li>
401(k) plan with discretionary company match and profit sharing</li><li>
Discretionary annual bonus and employee referral incentives</li><li>
Employee Assistance Program (EAP)</li><li>
Tuition Reimbursement Program</li><li>
Spanish Communication Assistant Program Incentive</li></ul> 


Summary
<ul><li>
Responsible for demonstrating excellent customer service in accordance with Strum Financial Group's Mission, Vision, and Values. Opens accounts, handles cash and various financial transactions, sells/cross-sells bank products and services, assists customers with their banking needs, and resolves customer service issues while complying with regulatory requirements. Accountable for sales and service activities for assigned branch locations. Proactively seeks new customers through marketing and prospecting. Refers customers to other areas of the company as appropriate.</li></ul> 


Essential Duties and Responsibilities
<ul><li>
Processes paying/receiving transactions and maintains accurate records of all transactions.</li><li>
Cashes checks within assigned limits and stated guidelines.</li><li>
Responsible for daily cash settlements of cash and proof transactions.</li><li>
Balances cash drawer.</li><li>
Opens checking, savings, money market, and certificates of deposit accounts. Orders check and ATM/Debit Cards and provides starter checks for new accounts.</li><li>
Understands and effectively applies selling techniques to open, develop, and close sales; creates product interest; actively cross-sells products/services; actively pursues potential customers, both on and off Bank property.</li><li>
Identifies customer's financial needs through in-person efforts, cold calls, referrals, and marketing, while providing strong product knowledge and quality service excellence.</li><li>
Displays sufficient knowledge in explaining, selling, and administering products; refers customers to appropriate resources within organization.</li><li>
Actively seeks to understand customers' complete financial services needs and recommends products and services based on those needs, including performing customer follow up actions as outlined in the ANB C.A.R.E.S. Client Onboarding procedure.</li><li>
Identify cross-sell and referral opportunities to broaden customer banking relationships.</li><li>
Responds to customer needs and priorities; establishes effective working relationships with customers; identifies and takes appropriate action on customer needs.</li><li>
Provides efficient and courteous customer service, researching problems and implementing appropriate resolution.</li><li>
Collaborates with team members to achieve branch goals and objectives.</li><li>
Delivers the quality of service as defined by department and company standards.</li><li>
Maintains confidentiality as defined by department and company standards.</li><li>
Maintains a current knowledge and consistent compliance with Bank Secrecy Act (BSA) requirements, as well as knowledge and consistent compliance with other banking regulations and Bank policies and procedures related to the position.</li><li>
Adheres to all bank policies, procedures, and regulatory requirements.</li><li>
Participates in training and development activities to enhance job knowledge and skills.</li><li>
Supports the company's Mission, Vision, and Values.</li><li>
Other duties as assigned.</li></ul> 


Education and/or Experience

Universal Banker I
<ul><li>
No experience required.</li><li>
Previous customer service or cash handling experience preferred.</li><li>
Ability to work in a fast-paced environment and handle multiple tasks simultaneously.</li><li>
Basic computer skills and proficiency in Microsoft Office applications.</li><li>
Basic knowledge of banking products, services, and regulations preferred.</li><li>
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.</li></ul>

Universal Banker II
<ul><li>
Minimum 6 months prior bank experience performing teller or personal banker duties; or 1 year of cash handling or customer service experience; or equivalent combination of education and experience.</li><li>
Proficient computer skills and proficiency in Microsoft Office applications.</li><li>
Intermediate understanding of banking products, services, and regulations.</li><li>
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.</li></ul>

Universal Banker III
<ul><li>
Minimum 2 years prior bank experience performing teller or personal banker duties for external candidates.
<ul><li>Minimum 1 year prior bank experience performing teller or personal banker duties for internal candidates.</li></ul>
</li><li>Proficient computer skills and proficiency in Microsoft Office applications.</li><li>
Advanced understanding of banking products, services, and regulations.</li><li>
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.</li></ul>

Universal Banker IV
<ul><li>
Minimum 4 years prior bank experience performing teller or personal banker duties for external candidates.
<ul><li>Minimum 2 years prior bank experience performing teller or personal banker duties for internal candidates.</li></ul>
</li><li>Proficient computer skills and proficiency in Microsoft Office applications.</li><li>
Subject matter expert on banking products, services, and regulations.</li><li>
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.</li></ul> 


Work Schedule: Monday - Friday, 8:00am - 5:00pm 


Equal Opportunity Employer / Affirmative Action / Minorities / Female / Disabled / Veteran

ANB Bank is committed to providing Equal Opportunity in Employment. The Bank is continually trying to improve recruitment, employment, development, and promotional opportunities for its employees. Our selection decisions are based on job-related factors and not on the basis of age, race, sex, color, religion, national origin, disability, sexual orientation, veteran status, pregnancy, marital status, genetic information, gender identity, or any other status protected by federal, state, or local law.
ANB Bank complies with the Equal Pay for Equal Work Act. ANB Bank requests that Applicant not disclose its wage rate history to ANB Bank. If ANB Bank for any reason comes into possession of Applicant's wage rate history, ANB Bank will not rely on it in determining a wage rate. ANB Bank requests that Applicant not provide information on age, date of birth, or graduation date from any academic institution, including on resumes.

Anticipated Date of Application Window Closure: 04/19/2026 (or until filled)</div>

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