vice president client services

Scorpion

<div><div><h3 class="jobSectionHeader"><b>About Us</b></h3>
<div>Scorpion is the leading provider of technology and services helping local businesses thrive. We do this by helping customers understand local market dynamics, make the most of their marketing, and deliver experiences their customers will love. We offer tools to know what's going on with marketing, competitors, and customers. We offer a unique blend of AI support and teams of real human people with local expertise committed to customer success. At Scorpion, we are ready to do whatever it takes to help our clients reach their goals. Our technology and personalized tools bring everything together to help local businesses easily understand their unique business, market, and customer needs. We put SEO, Reviews, Advertising, Email Marketing, Chat and Messaging, Social Media, Website, Lead Management, Appointment Scheduling, and more to work for local businesses. We're a technology-led service with a human touch.</div></div><h3 class="jobSectionHeader"><b>
About the Role</b></h3>
<p>
As Vice President of Client Experience, you will shape how clients experience Scorpion from day one through long term partnership. You will identify the moments that build trust, remove friction between teams, and create clear ownership so clients experience consistency and care at every step. This role is about turning client insight into action and helping the organization operate as one connected, client focused system.<br>
<br>
Reporting to the Chief People Officer, you will lead a high performing Client Experience team while partnering closely with leaders across Sales, Account Management, Product, Marketing, People, and Operations. You will influence how teams collaborate, set enterprise wide experience standards, and build practical tools and feedback loops that drive real behavior change.<br>
<br>
This is a highly visible leadership role for someone who enjoys building, improving, and challenging the status quo in service of a better experience for both clients and teams. You are curious, collaborative, and energized by bringing people together around a shared vision.<br>
<br>
If you are passionate about creating meaningful client impact, building inclusive teams, and shaping how an organization shows up for its clients, we would love to hear from you.</p>
<h3 class="jobSectionHeader"><b>
What Your Success Will Look Like</b></h3>
<h3 class="jobSectionHeader"><b>Voice of the Client</b></h3>
<ul><li>Stay closely connected to client experiences through review of sales handoffs, onboarding conversations, business reviews, escalations, written communications, and feedback channels.</li>
<li>Identify patterns across client feedback, satisfaction metrics, reviews, and support interactions.</li>
<li>Build scalable ways to capture, analyze, and act on feedback to continuously improve the client journey.</li>
<li>Translate insights into clear, measurable improvements that strengthen trust and long term outcomes.</li>
</ul><h3 class="jobSectionHeader"><b>Client Experience Strategy and Journey Design</b></h3>
<ul><li>Define and lead the enterprise wide client experience vision and roadmap.</li>
<li>Design and continuously improve the end to end client journey across segments and lifecycle stages.</li>
<li>Establish clear experience standards aligned with Scorpion's brand promise and value proposition.</li>
<li>Develop practical playbooks and frameworks that support consistency while allowing flexibility for client needs.</li>
</ul><h3 class="jobSectionHeader"><b>Lifecycle Optimization and Continuous Improvement</b></h3>
<ul><li>Identify friction points and opportunities across onboarding, engagement, renewal, and growth stages.</li>
<li>Lead cross functional initiatives that improve the client experience and strengthen long term partnerships.</li>
<li>Implement scalable systems that balance consistency with personalization.</li>
</ul><h3 class="jobSectionHeader"><b>Metrics and Accountability</b></h3>
<ul><li>Own key client experience outcomes, including retention, renewal, expansion, client health, and satisfaction metrics.</li>
<li>Build visibility through clear dashboards and shared metrics that support informed decision making.</li>
<li>Partner with leaders to address systemic challenges and improve performance across the client journey.</li>
</ul><h3 class="jobSectionHeader"><b>Cross Functional Leadership</b></h3>
<ul><li>Partner closely with Sales, Account Management, Product, Marketing, and Operations to create a connected client experience.</li>
<li>Ensure alignment between business strategy and experience delivery.</li>
<li>Influence service models and priorities based on client and field insights.</li>
<li>Embed client focused thinking into planning, decision making, and day to day operations.</li>
</ul><h3 class="jobSectionHeader"><b>Team Leadership</b></h3>
<ul><li>Build and lead a high performing Client Experience team that combines strategy, analysis, and enablement.</li>
<li>Ensure the team remains connected to real client experiences through regular exposure and learning.</li>
<li>Coach and influence leaders across the organization to deliver consistent client value.</li>
<li>Foster a culture of collaboration, accountability, and continuous improvement.</li>
</ul><h3 class="jobSectionHeader"><b>Who You Are And What You Bring</b><br>
</h3>
<ul><li>Education
<ul><li>Bachelor's degree in Business, Marketing, Communications, Organizational Leadership, Human Centered Design, Psychology, or a related field&mdash;or equivalent practical experience.</li>
<li>Advanced degrees such as a Master of Business Administration, Human Centered Design, Organizational Leadership, or related fields are valued.</li>
</ul> </li><li>Experience
<ul><li>10+ years of experience leading client experience or customer lifecycle strategy within complex, cross functional organizations.</li>
<li>5+ years of experience leading and developing high performing CX focused teams within complex organizations.</li>
<li>Deep experience operating and improving client facing functions such as Customer Success, Account Management, or Professional Services within complex organizations.</li>
</ul></li><li>Skills
<ul><li>Ability to synthesize complex information and present clear, compelling recommendations that drive enterprise level decisions.</li>
<li>Track record of defining and scaling client experience frameworks that influence how distributed teams operate and deliver value.</li>
<li>Proven ability to influence senior leaders and drive enterprise alignment around shared client experience outcomes.</li>
<li>Ability to translate client insight into strategic narratives that influence decision making and drive enterprise action.</li>
</ul></li></ul><h3 class="jobSectionHeader"><b>Our Scorpion Values</b></h3>
<ul><li><b>Winning Mindset:</b> When our clients win, we win.</li>
<li><b>Genuine Care:</b> We only succeed when we are truly invested in our clients and each other.</li>
<li><b>Unmatched Results:</b> We deliver more than expected&ndash;and then some&ndash;driving the best results and impacting lives.</li>
<li><b>Constant Improvement:</b> We believe there is always a better way. We learn we ask &quot;What if?&quot; we build and then do it again.</li>
<li><b>Unbeatable Teamwork:</b> We come from different backgrounds but have the same vision. We only get there by doing it together, as a team.</li>
</ul><h3 class="jobSectionHeader"><b>A Scorpion Leader will lead by example, and this is what it looks like</b></h3>
<ul><li><b>Leads from the front:</b> Rolls up their sleeves to solve problems; Has an open door; Leads by example</li>
<li><b>Empowers their teams to hit their goals:</b> Clears the path; Provides the right resources; Coaches and develops</li>
<li><b>Builds trust:</b> Has self-awareness and high EQ; Shares transparently; Does what they say, consistently</li>
<li><b>Communicates effectively:</b> Shares their vision; Gives and seeks feedback; Share necessary information quickly</li>
<li><b>Motivates &amp; Inspires:</b> Celebrates wins; Brings people along; Gets people excited about the work</li>
<li><b>Makes their team an exciting place to be:</b> Engages the whole team; Builds unity and togetherness; Creates a positive atmosphere</li>
</ul><h3 class="jobSectionHeader"><b>Compensation</b></h3>
<p>
We acknowledge that states have passed legislation promoting pay transparency. As a national employer, Scorpion has made the decision to post our expected pay rate or pay range (as applicable) in all our job postings, regardless of geographic location.</p>
<ul>
<li>The base salary range is $220,000 (entry-level) - $250,000 (highly experienced), exclusive of fringe benefits. If you are hired at Scorpion, your final base salary compensation will be determined based on factors such as geographic location, skills, education, and/or experience. Additionally, we believe in the importance of pay equity and consider the internal equity of our current team members as a part of any final offer. Please keep in mind that the range mentioned above is the total salary range for the role. Hiring at the maximum of the range would not be typical in order to allow for future &amp; continued salary growth.</li>
<li>The compensation package may also include incentive compensation opportunities in the form of discretionary bonuses or commissions.</li></ul><p></p><div><div><br>
<h3 class="jobSectionHeader"><b>
Our Benefits</b></h3>
<p>
We invest in our employees by offering them diverse benefits from best-in-class carriers. These benefits provide enough choice and flexibility to keep our employees and their families healthy and happy&mdash;today and tomorrow.</p>
<ul>
<li>100% employer-paid medical, dental, and vision insurance</li>
<li>Flexible paid time off, so you can rest, relax, and recharge away from work</li>
<li>Paid parental leave</li>
<li>Paid cell phone and service</li>
<li>Remote office allowance</li>
<li>Professional development and development courses</li>
<li>Regular manager check-ins to drive performance and career growth through Lattice</li>
</ul></div><div>Scorpion is an equal opportunity employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, or physical or mental disability. We believe in creating a dynamic work environment that values diversity and inclusion.</div>
<div></div>
<div>Reasonable Accommodations</div>
<div></div>
<div>Scorpion participates in the E-Verify program to confirm employment authorization of all newly hired employees. The E-Verify process is completed during new hire onboarding and completion of the Form I-9, Employment Eligibility Verification, at the start of employment. E-Verify is not used as a tool to pre-screen candidates. For more information on E-Verify, please visit www.uscis.gov.</div></div></div>

Vice President of Client Experience

<div><div><h3 class="jobSectionHeader"><b>About Us</b></h3>
<div>Scorpion is the leading provider of technology and services helping local businesses thrive. We do this by helping customers understand local market dynamics, make the most of their marketing, and deliver experiences their customers will love. We offer tools to know what's going on with marketing, competitors, and customers. We offer a unique blend of AI support and teams of real human people with local expertise committed to customer success. At Scorpion, we are ready to do whatever it takes to help our clients reach their goals. Our technology and personalized tools bring everything together to help local businesses easily understand their unique business, market, and customer needs. We put SEO, Reviews, Advertising, Email Marketing, Chat and Messaging, Social Media, Website, Lead Management, Appointment Scheduling, and more to work for local businesses. We're a technology-led service with a human touch.</div></div><div>
<h3 class="jobSectionHeader"><b>About the Role</b></h3>
<p>
At Scorpion, we believe exceptional client experiences do not happen by accident. They are intentionally designed, continuously improved, and deeply rooted in how teams work together. The Client Experience team exists to elevate and scale those experiences across every stage of the client journey.</p>
<p>
As Vice President of Client Experience, you will shape how clients experience Scorpion from day one through long term partnership. You will identify the moments that build trust, remove friction between teams, and create clear ownership so clients experience consistency and care at every step. This role is about turning client insight into action and helping the organization operate as one connected, client focused system.<br>
<br>
Reporting to the Chief People Officer, you will lead a high performing Client Experience team while partnering closely with leaders across Sales, Account Management, Product, Marketing, People, and Operations. You will influence how teams collaborate, set enterprise wide experience standards, and build practical tools and feedback loops that drive real behavior change.</p>
<h3 class="jobSectionHeader"><b>
What Your Success Will Look Like</b></h3>
</div><h3 class="jobSectionHeader"><b>Voice of the Client</b></h3>
<ul><li>Stay closely connected to client experiences through review of sales handoffs, onboarding conversations, business reviews, escalations, written communications, and feedback channels.</li>
<li>Identify patterns across client feedback, satisfaction metrics, reviews, and support interactions.</li>
<li>Build scalable ways to capture, analyze, and act on feedback to continuously improve the client journey.</li>
<li>Translate insights into clear, measurable improvements that strengthen trust and long term outcomes.</li>
</ul><h3 class="jobSectionHeader"><b>Client Experience Strategy and Journey Design</b></h3>
<ul><li>Define and lead the enterprise wide client experience vision and roadmap.</li>
<li>Design and continuously improve the end to end client journey across segments and lifecycle stages.</li>
<li>Establish clear experience standards aligned with Scorpion's brand promise and value proposition.</li>
<li>Develop practical playbooks and frameworks that support consistency while allowing flexibility for client needs.</li>
</ul><h3 class="jobSectionHeader"><b>Lifecycle Optimization and Continuous Improvement</b></h3>
<ul><li>Identify friction points and opportunities across onboarding, engagement, renewal, and growth stages.</li>
<li>Lead cross functional initiatives that improve the client experience and strengthen long term partnerships.</li>
<li>Implement scalable systems that balance consistency with personalization.</li>
</ul><h3 class="jobSectionHeader"><b>Metrics and Accountability</b></h3>
<ul><li>Own key client experience outcomes, including retention, renewal, expansion, client health, and satisfaction metrics.</li>
<li>Build visibility through clear dashboards and shared metrics that support informed decision making.</li>
<li>Partner with leaders to address systemic challenges and improve performance across the client journey.</li>
</ul><h3 class="jobSectionHeader"><b>Cross Functional Leadership</b></h3>
<ul><li>Partner closely with Sales, Account Management, Product, Marketing, and Operations to create a connected client experience.</li>
<li>Ensure alignment between business strategy and experience delivery.</li>
<li>Influence service models and priorities based on client and field insights.</li>
<li>Embed client focused thinking into planning, decision making, and day to day operations.</li>
</ul><h3 class="jobSectionHeader"><b>Team Leadership</b></h3>
<ul><li>Build and lead a high performing Client Experience team that combines strategy, analysis, and enablement.</li>
<li>Ensure the team remains connected to real client experiences through regular exposure and learning.</li>
<li>Coach and influence leaders across the organization to deliver consistent client value.</li>
<li>Foster a culture of collaboration, accountability, and continuous improvement.</li>
</ul><h3 class="jobSectionHeader"><b>Who You Are And What You Bring</b><br>
</h3>
<ul><li>Education
<ul><li>Bachelor's degree in Business, Marketing, Communications, Organizational Leadership, Human Centered Design, Psychology, or a related field&mdash;or equivalent practical experience.</li>
<li>Advanced degrees such as a Master of Business Administration, Human Centered Design, Organizational Leadership, or related fields are valued.</li>
</ul> </li><li>Experience
<ul><li>10+ years of experience leading client experience or customer lifecycle strategy within complex, cross functional organizations.</li>
<li>5+ years of experience leading and developing high performing CX focused teams within complex organizations.</li>
<li>Deep experience operating and improving client facing functions such as Customer Success, Account Management, or Professional Services within complex organizations.</li>
</ul></li><li>Skills
<ul><li>Ability to synthesize complex information and present clear, compelling recommendations that drive enterprise level decisions.</li>
<li>Track record of defining and scaling client experience frameworks that influence how distributed teams operate and deliver value.</li>
<li>Proven ability to influence senior leaders and drive enterprise alignment around shared client experience outcomes.</li>
<li>Ability to translate client insight into strategic narratives that influence decision making and drive enterprise action.</li>
</ul></li></ul><h3 class="jobSectionHeader"><b>Our Scorpion Values</b></h3>
<ul><li><b>Winning Mindset:</b> When our clients win, we win.</li>
<li><b>Genuine Care:</b> We only succeed when we are truly invested in our clients and each other.</li>
<li><b>Unmatched Results:</b> We deliver more than expected&ndash;and then some&ndash;driving the best results and impacting lives.</li>
<li><b>Constant Improvement:</b> We believe there is always a better way. We learn we ask &quot;What if?&quot; we build and then do it again.</li>
<li><b>Unbeatable Teamwork:</b> We come from different backgrounds but have the same vision. We only get there by doing it together, as a team.</li>
</ul><h3 class="jobSectionHeader"><b>A Scorpion Leader will lead by example, and this is what it looks like</b></h3>
<ul><li><b>Leads from the front:</b> Rolls up their sleeves to solve problems; Has an open door; Leads by example</li>
<li><b>Empowers their teams to hit their goals:</b> Clears the path; Provides the right resources; Coaches and develops</li>
<li><b>Builds trust:</b> Has self-awareness and high EQ; Shares transparently; Does what they say, consistently</li>
<li><b>Communicates effectively:</b> Shares their vision; Gives and seeks feedback; Share necessary information quickly</li>
<li><b>Motivates &amp; Inspires:</b> Celebrates wins; Brings people along; Gets people excited about the work</li>
<li><b>Makes their team an exciting place to be:</b> Engages the whole team; Builds unity and togetherness; Creates a positive atmosphere</li>
</ul><h3 class="jobSectionHeader"><b>Compensation</b></h3>
<p>
We acknowledge that states have passed legislation promoting pay transparency. As a national employer, Scorpion has made the decision to post our expected pay rate or pay range (as applicable) in all our job postings, regardless of geographic location.</p>
<ul>
<li>The base salary range is $220,000 (entry-level) - $250,000 (highly experienced), exclusive of fringe benefits. If you are hired at Scorpion, your final base salary compensation will be determined based on factors such as geographic location, skills, education, and/or experience. Additionally, we believe in the importance of pay equity and consider the internal equity of our current team members as a part of any final offer. Please keep in mind that the range mentioned above is the total salary range for the role. Hiring at the maximum of the range would not be typical in order to allow for future &amp; continued salary growth.</li>
<li>The compensation package may also include incentive compensation opportunities in the form of discretionary bonuses or commissions.</li></ul><p></p><div><div><br>
<h3 class="jobSectionHeader"><b>
Our Benefits</b></h3>
<p>
We invest in our employees by offering them diverse benefits from best-in-class carriers. These benefits provide enough choice and flexibility to keep our employees and their families healthy and happy&mdash;today and tomorrow.</p>
<ul>
<li>100% employer-paid medical, dental, and vision insurance</li>
<li>Flexible paid time off, so you can rest, relax, and recharge away from work</li>
<li>Paid parental leave</li>
<li>Paid cell phone and service</li>
<li>Remote office allowance</li>
<li>Professional development and development courses</li>
<li>Regular manager check-ins to drive performance and career growth through Lattice</li>
</ul></div><div>Scorpion is an equal opportunity employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, or physical or mental disability. We believe in creating a dynamic work environment that values diversity and inclusion.</div>
<div></div>
<div>Reasonable Accommodations</div>
<div></div>
<div>Scorpion participates in the E-Verify program to confirm employment authorization of all newly hired employees. The E-Verify process is completed during new hire onboarding and completion of the Form I-9, Employment Eligibility Verification, at the start of employment. E-Verify is not used as a tool to pre-screen candidates. For more information on E-Verify, please visit www.uscis.gov.</div></div></div>

<div><div><h3 class="jobSectionHeader"><b>About Us</b></h3>
<div>Scorpion is the leading provider of technology and services helping local businesses thrive. We do this by helping customers understand local market dynamics, make the most of their marketing, and deliver experiences their customers will love. We offer tools to know what's going on with marketing, competitors, and customers. We offer a unique blend of AI support and teams of real human people with local expertise committed to customer success. At Scorpion, we are ready to do whatever it takes to help our clients reach their goals. Our technology and personalized tools bring everything together to help local businesses easily understand their unique business, market, and customer needs. We put SEO, Reviews, Advertising, Email Marketing, Chat and Messaging, Social Media, Website, Lead Management, Appointment Scheduling, and more to work for local businesses. We're a technology-led service with a human touch.</div></div><h3 class="jobSectionHeader"><b>
About the Role</b></h3>
<p>
At Scorpion, we believe exceptional client experiences do not happen by accident. They are intentionally designed, continuously improved, and deeply rooted in how teams work together. The Client Experience team exists to elevate and scale those experiences across every stage of the client journey.</p>
<p><b>
This role is remote, and we are seeking candidates based in the Chicago, IL area.</b></p><p><br>
As Vice President of Client Experience, you will shape how clients experience Scorpion from day one through long term partnership. You will identify the moments that build trust, remove friction between teams, and create clear ownership so clients experience consistency and care at every step. This role is about turning client insight into action and helping the organization operate as one connected, client focused system.<br>
<br>
Reporting to the Chief People Officer, you will lead a high performing Client Experience team while partnering closely with leaders across Sales, Account Management, Product, Marketing, People, and Operations. You will influence how teams collaborate, set enterprise wide experience standards, and build practical tools and feedback loops that drive real behavior change.</p>
<h3 class="jobSectionHeader"><b>
What Your Success Will Look Like</b></h3>
<h3 class="jobSectionHeader"><b>Voice of the Client</b></h3>
<ul><li>Stay closely connected to client experiences through review of sales handoffs, onboarding conversations, business reviews, escalations, written communications, and feedback channels.</li>
<li>Identify patterns across client feedback, satisfaction metrics, reviews, and support interactions.</li>
<li>Build scalable ways to capture, analyze, and act on feedback to continuously improve the client journey.</li>
<li>Translate insights into clear, measurable improvements that strengthen trust and long term outcomes.</li>
</ul><h3 class="jobSectionHeader"><b>Client Experience Strategy and Journey Design</b></h3>
<ul><li>Define and lead the enterprise wide client experience vision and roadmap.</li>
<li>Design and continuously improve the end to end client journey across segments and lifecycle stages.</li>
<li>Establish clear experience standards aligned with Scorpion's brand promise and value proposition.</li>
<li>Develop practical playbooks and frameworks that support consistency while allowing flexibility for client needs.</li>
</ul><h3 class="jobSectionHeader"><b>Lifecycle Optimization and Continuous Improvement</b></h3>
<ul><li>Identify friction points and opportunities across onboarding, engagement, renewal, and growth stages.</li>
<li>Lead cross functional initiatives that improve the client experience and strengthen long term partnerships.</li>
<li>Implement scalable systems that balance consistency with personalization.</li>
</ul><h3 class="jobSectionHeader"><b>Metrics and Accountability</b></h3>
<ul><li>Own key client experience outcomes, including retention, renewal, expansion, client health, and satisfaction metrics.</li>
<li>Build visibility through clear dashboards and shared metrics that support informed decision making.</li>
<li>Partner with leaders to address systemic challenges and improve performance across the client journey.</li>
</ul><h3 class="jobSectionHeader"><b>Cross Functional Leadership</b></h3>
<ul><li>Partner closely with Sales, Account Management, Product, Marketing, and Operations to create a connected client experience.</li>
<li>Ensure alignment between business strategy and experience delivery.</li>
<li>Influence service models and priorities based on client and field insights.</li>
<li>Embed client focused thinking into planning, decision making, and day to day operations.</li>
</ul><h3 class="jobSectionHeader"><b>Team Leadership</b></h3>
<ul><li>Build and lead a high performing Client Experience team that combines strategy, analysis, and enablement.</li>
<li>Ensure the team remains connected to real client experiences through regular exposure and learning.</li>
<li>Coach and influence leaders across the organization to deliver consistent client value.</li>
<li>Foster a culture of collaboration, accountability, and continuous improvement.</li>
</ul><h3 class="jobSectionHeader"><b>Who You Are And What You Bring</b><br>
</h3>
<ul><li>Education
<ul><li>Bachelor's degree in Business, Marketing, Communications, Organizational Leadership, Human Centered Design, Psychology, or a related field&mdash;or equivalent practical experience.</li>
<li>Advanced degrees such as a Master of Business Administration, Human Centered Design, Organizational Leadership, or related fields are valued.</li>
</ul> </li><li>Experience
<ul><li>10+ years of experience leading client experience or customer lifecycle strategy within complex, cross functional organizations.</li>
<li>5+ years of experience leading and developing high performing CX focused teams within complex organizations.</li>
<li>Deep experience operating and improving client facing functions such as Customer Success, Account Management, or Professional Services within complex organizations.</li>
</ul></li><li>Skills
<ul><li>Ability to synthesize complex information and present clear, compelling recommendations that drive enterprise level decisions.</li>
<li>Track record of defining and scaling client experience frameworks that influence how distributed teams operate and deliver value.</li>
<li>Proven ability to influence senior leaders and drive enterprise alignment around shared client experience outcomes.</li>
<li>Ability to translate client insight into strategic narratives that influence decision making and drive enterprise action.</li>
</ul></li></ul><h3 class="jobSectionHeader"><b>Our Scorpion Values</b></h3>
<ul><li><b>Winning Mindset:</b> When our clients win, we win.</li>
<li><b>Genuine Care:</b> We only succeed when we are truly invested in our clients and each other.</li>
<li><b>Unmatched Results:</b> We deliver more than expected&ndash;and then some&ndash;driving the best results and impacting lives.</li>
<li><b>Constant Improvement:</b> We believe there is always a better way. We learn we ask &quot;What if?&quot; we build and then do it again.</li>
<li><b>Unbeatable Teamwork:</b> We come from different backgrounds but have the same vision. We only get there by doing it together, as a team.</li>
</ul><h3 class="jobSectionHeader"><b>A Scorpion Leader will lead by example, and this is what it looks like</b></h3>
<ul><li><b>Leads from the front:</b> Rolls up their sleeves to solve problems; Has an open door; Leads by example</li>
<li><b>Empowers their teams to hit their goals:</b> Clears the path; Provides the right resources; Coaches and develops</li>
<li><b>Builds trust:</b> Has self-awareness and high EQ; Shares transparently; Does what they say, consistently</li>
<li><b>Communicates effectively:</b> Shares their vision; Gives and seeks feedback; Share necessary information quickly</li>
<li><b>Motivates &amp; Inspires:</b> Celebrates wins; Brings people along; Gets people excited about the work</li>
<li><b>Makes their team an exciting place to be:</b> Engages the whole team; Builds unity and togetherness; Creates a positive atmosphere</li>
</ul><h3 class="jobSectionHeader"><b>Compensation</b></h3>
<p>
We acknowledge that states have passed legislation promoting pay transparency. As a national employer, Scorpion has made the decision to post our expected pay rate or pay range (as applicable) in all our job postings, regardless of geographic location.</p>
<ul>
<li>The base salary range is $220,000 (entry-level) - $250,000 (highly experienced), exclusive of fringe benefits. If you are hired at Scorpion, your final base salary compensation will be determined based on factors such as geographic location, skills, education, and/or experience. Additionally, we believe in the importance of pay equity and consider the internal equity of our current team members as a part of any final offer. Please keep in mind that the range mentioned above is the total salary range for the role. Hiring at the maximum of the range would not be typical in order to allow for future &amp; continued salary growth.</li>
<li>The compensation package may also include incentive compensation opportunities in the form of discretionary bonuses or commissions.</li></ul><p></p><div><div><br>
<h3 class="jobSectionHeader"><b>
Our Benefits</b></h3>
<p>
We invest in our employees by offering them diverse benefits from best-in-class carriers. These benefits provide enough choice and flexibility to keep our employees and their families healthy and happy&mdash;today and tomorrow.</p>
<ul>
<li>100% employer-paid medical, dental, and vision insurance</li>
<li>Flexible paid time off, so you can rest, relax, and recharge away from work</li>
<li>Paid parental leave</li>
<li>Paid cell phone and service</li>
<li>Remote office allowance</li>
<li>Professional development and development courses</li>
<li>Regular manager check-ins to drive performance and career growth through Lattice</li>
</ul></div><div>Scorpion is an equal opportunity employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, or physical or mental disability. We believe in creating a dynamic work environment that values diversity and inclusion.</div>
<div></div>
<div>Reasonable Accommodations</div>
<div></div>
<div>Scorpion participates in the E-Verify program to confirm employment authorization of all newly hired employees. The E-Verify process is completed during new hire onboarding and completion of the Form I-9, Employment Eligibility Verification, at the start of employment. E-Verify is not used as a tool to pre-screen candidates. For more information on E-Verify, please visit www.uscis.gov.</div></div></div>

CAMBA

<div><p><b>Who We Are: </b>CAMBA is a community of staff, volunteers, clients, donors, neighbors and partners who work together to build an inclusive New York City, where all children and adults have access to the resources and supports they need to thrive. We take a comprehensive approach by offering more than 160 integrated programs in: Education &amp; Youth Development, Family Support, Job Training &amp; Employment Support Services, Health, Housing, and Legal Services. We reach more than 65,000 individuals and families each year at our 90 locations, including 10,000 youth. CAMBA serves a diverse cross section of New Yorkers from new mothers in Brownsville to job seekers in the Rockaways. More than half of our clients are immigrants and refugees from around the globe. Over 85% of our families are in living in poverty, reflecting the challenges faced by nearly 1.7 million New Yorkers today.</p><p>
CAMBA operates six transitional housing facilities for families with children experiencing homelessness funded by New York City Department of Homeless Services. Each facility offers clients a supportive, structured, therapeutic, safe, and drug-free environment. We provide comprehensive case management and housing placement services to ensure that families move to permanent housing as quickly as possible. Recreation and evidence-based programming is also available to enhance the services to the families, school aged children as well for parenting support and support to young adults.</p><p><b>
Position: Vice President</b></p><p><b>
Reports To: Senior Vice-President</b></p><p><b>
Location: Brooklyn, NY 11212</b></p><p><b>
What The Vice President Does:</b></p><ul><li>
Maintain professional relationships with clients and client confidentiality.</li><li>
Practice Universal Precautions/Standard Protocol &amp; Procedures.</li><li>
Comply with any and all Federal, State, City and CAMBA security and privacy polices intended to protect the security and privacy of individually identifiable health information.</li><li>
Clearly communicate both CAMBA&rsquo;s and funders&rsquo; policies, requirements, guidelines, and program performance targets to staff.</li><li>
Communicate with peers in other CAMBA shelters and external agencies on issues related to client progress and best program practices.</li><li>
Work with all staff to set staff performance targets in accordance with contract requirements.</li><li>
Ensure that all direct and subordinate staff complies with CAMBA&rsquo;s and funders&rsquo; polices and rules.</li><li>
Oversee all program operations and manage direct reporting program staff and their subordinates.</li><li>
Develop and implement Quality Assurance measures to ensure quality service delivery to clients.</li><li>
Ensure that all client files and program files are kept in compliance with CAMBA's and funder's standards.</li><li>
Direct, coordinate, supervise and document programmatic activities facilitated by direct reporting staff.</li><li>
Observe staff engaging with clients and/or supervisors and their direct reports.</li><li>
Conduct client and program progress reviews with staff.</li><li>
Prepare, review and ensure the accuracy and timeliness of, contract reports and statistical information for both CAMBA management and funder use.</li><li>
Analyze program and demographic data to make programmatic improvements.</li><li>
Conduct regular staff meetings.</li><li>
Oversee onsite and organize offsite training opportunities for professional development of staff.</li><li>
Ensure that the site meets all regulatory compliance (i.e.-health, DHS, OTDA, Callahan, RSRI, safety, and fire department).</li><li>
Ensure that all housing goals, targets, and performance outcomes are met on a monthly/quarterly/annual basis.</li><li>
Ensure staff utilization of electronic database and conduct oversight to ensure data integrity.</li><li>
Direct and coordinate the hiring and firing of shelter staff (in consultation and agreement with Human Resources).</li><li>
Ensure that any disciplinary action taken, regarding staff, is in compliance with CAMBA&rsquo;s disciplinary policy and procedure.</li><li>
Liaison with community leaders and groups to build connections, gain support and troubleshoot issues/concerns.</li><li>
Initiate and proactively create solutions to address gaps in shelter services or staff performance (i.e., basic computer training use of technology).</li><li>
Address and implement resolutions to client/staff complaints in a timely manner.</li><li>
Develop and implement crisis prevention and/or intervention strategies to ensure a safe and secure environment.</li><li>
Interact and troubleshoot issues with subcontractors and vendors (i.e.-food, medical, laundry, technology, etc.)</li><li>
Review and sign time sheets.</li><li>
Supervise, review and approve staff and subordinates&rsquo; training, vacation and leave.</li><li>
Prepare performance appraisals for direct reporting program staff.</li><li>
Participate in staff/funder/community and all outside agency meetings as requested.</li><li>
Immediately report to the appropriate Vice President any: monitoring visits or funders' events; significant events; any incident that might subject CAMBA to liability.</li><li>
Confer with the Senior Vice President and/or other CAMBA management staff as needed regarding programmatic and personnel issues.</li><li>
May interact with funders.</li><li>
May have direct client service/program responsibilities in addition to the above.</li><li>
Tasks may be modified, expanded and/or assigned over time.</li></ul><p><b>
Required Education, Experience and Skills
</b></p><ul><li>Three years of applicable experience and/or equivalent experience.</li><li>
Degree (or currently in the process of obtaining a degree) in social work, psychology, family therapy, counseling, or a related field. Minimum of five (5) years relevant experience may be substituted in lieu of a degree or for candidates currently pursuing one.</li><li>
Ability to be on call 24 hours a day, 7 days a week.</li><li>
Supervisory experience a must.</li></ul><p><b>
Preferred Education, Experience, and Skills</b></p><ul><li>
Master&rsquo;s degree. (A license is required of these Master's Degrees: Social Work (LMSW or LCSW), Mental Health Counseling, Counseling/Guidance, Art Therapy).</li><li>
Must sign NYC DOH/MH attestation stating that candidate has not been the subject of a founded child abuse report.</li><li>
Bilingual English</li></ul><p><b>
Pre and/or Post Employment Requirements:</b></p><ul><li>
Must obtain State Central Registry (SCR) clearance, The Register of Substantiated Category One Cases of Abuse or Neglect aka Staff Exclusion List (SEL) clearance and Criminal history information checks via fingerprinting with New York State Division of Criminal Justice Services (DCJS) prior to start of employment.</li><li>
Ability to maintain clearances throughout the duration of employment.</li><li>
Required to become First Aid/CPR certified.</li><li>
Required to become certified in overdose prevention.</li><li>
Submit medical Tuberculosis (TB) test results as part of the onboarding process.</li></ul><p></p><p><b>
Compensation</b>: $100k - 104k annually<br>
<i>When salary ranges are listed, the range would represent the low and high end for the applicable position &amp; program. The salary offered would be based on various factors unique to each program and candidate. This includes but is not limited to experience, education, budget and/or program size, internal equity, skills and other factors that may be required for the position and organization.</i></p><p><b>
Status: </b>Full-time (35 hours per week)<br>
<b>Benefits</b>: CAMBA offers a comprehensive benefits package including health insurance, dental insurance, 403(b) retirement plan with employer match, paid time off (vacation, personal, and sick time), and paid holidays.</p><p>
CAMBA is an Equal Opportunity Employer. We value a diverse workforce and inclusive workplace. People of color, people with disabilities, and lesbian, gay, bisexual, and transgender people are encouraged to apply. We consider all applicants without regard to race, color, religion, creed, gender, gender identity, gender expression, national origin, age, disability, socio-economic status, marital or veteran status, pregnancy status or sexual orientation.</p><p>
</p><p>C7NWaJ07IJ</p></div>

Vice President, Flagstone Family Center

The American Legion

<div><h2 class="jobSectionHeader"><b>Job Description</b></h2><p><b>
General Summary:</b></p><p>
The Executive Assistant serves as the primary point of contact for staff, volunteers, and members on all matters pertaining to the National Officers, with a primary focus on the National Vice President and National President. This role is primarily responsible for managing executive services in support of the National Officers, with secondary responsibility for providing administrative and project-based support to the Executive Director and Deputy Executive Director.<br>
<br>
The position reports directly to the Deputy Executive Director and works closely with executive leadership to ensure alignment, continuity, and effective communication. The executive assistant must thrive working in a nonprofit environment that is mission driven and membership oriented. The ideal individual will have the ability to exercise good judgment in a variety of situations, with strong written and verbal communication, administrative, and organizational skills, and the ability to maintain a realistic balance among multiple priorities. The executive assistant will have the ability to work independently on projects, from conception to completion, and must be able to work under pressure at times to handle a wide variety of activities and confidential matters with discretion, sound judgment, and professionalism.</p><p>
 <b>Key Responsibilities</b><b>:</b></p><p>
The Executive Assistant provides comprehensive executive support to the National Officers, ensuring effective coordination, communication, and execution of responsibilities across the organization.</p><ul><li>
Completes a broad range of administrative tasks for National Leadership and the Administration Division, including the following: managing an extremely active calendar of appointments; completing expense reports; composing and preparing correspondence that is sometimes confidential; arranging complex and detailed travel plans, itineraries, and agendas; and compiling documents for travel-related meetings with detailed itineraries.</li><li>
Plans, coordinates and ensures the National Officers and Executive Leadership schedules are followed and respected.</li><li>
Communicates directly, and on behalf of the National Officers, to volunteers, members, National Headquarters staff, and others.</li><li>
Serves as key liaison to ensure effective communication between the National Officers and internal divisions, demonstrating leadership to maintain credibility, trust, and support with staff, including detailed committee minutes and meeting notes.</li><li>
Works closely and effectively with the Deputy Executive Director to keep him/her well informed of upcoming commitments and responsibilities, following up appropriately.</li><li>
Prioritizes conflicting needs, and handles matters expeditiously, proactively, and follows through on projects to successful completion, often with deadline pressures.</li></ul><p><br>
 <b>Essential Job Functions</b><b>:</b></p><p>
National Officer Travel/Meetings</p><ul><li>
Plan domestic and foreign travel<ul><li>
Flights, lodging and ground transportation</li><li>
Coordinating with departments/states to produce detailed travel itineraries for National President and Vice President</li><li>
Communicate National President and Vice President travels to staff, volunteers, and representatives of The American Legion</li></ul></li><li>
Maintain annual schedule for National President and Vice President<ul><li>
Coordinate National Vice President&rsquo;s planning meetings</li><li>
Order, ship, maintain inventory for National President&rsquo;s pins</li><li>
Maintain tracking of National President&rsquo;s cost of travel</li><li>
Assist Deputy Executive Director with fiscal year National Officer travel budget</li></ul></li><li>
Attend meetings and prepare minutes<ul><li>
Attend events as the National President&rsquo;s assistant</li><li>
Attend board meetings and committee meetings while taking minutes</li><li>
Prepare materials before meetings in electronic/paper format for National Officers</li></ul></li><li>
Travel Authorizations &amp; Meeting Requests<ul><li>
Homecomings, Spring Meetings with The American Legion, representing National President/Past National President Memorial, National Vice President planning meetings, Post-NEC incoming National Division Vice Presidents, The American Legion Membership Workshop, and the Leading Candidate in July meeting</li></ul></li><li>
National Appointments<ul><li>
Tracking National Appointment changes and facilitating replacement process</li><li>
Application process, including the creation of application via Formstack</li><li>
National Appointment process: Formstack updated, Nov. 1 &ndash; Dec. 15; sending acceptance paperwork and tracking<br>
</li></ul></li><li>
Ensures the National President&rsquo;s biography is kept updated and responds to requests for materials regarding the National President and organization in general</li><li>
Coordinates credit card reconciliation for the National President and National Vice President, including preparation of expense reports and collection and organization of supporting receipts and documentation</li><li>
Supports organizational financial planning by coordinating the collection of departmental budget information for the annual budget process and assisting leadership with monitoring expenditures and budget performance throughout the fiscal year</li></ul><p><br>
National Convention/National Meetings</p><ul><li>
Ability to travel approximately 7-13 days in duration for the National Convention, work overtime, evenings, and weekends<ul><li>
Court Reporter<ul><li>
Initiate MOU process/secures dates</li><li>
On-site liaison</li><li>
Close with invoice payment and transcripts</li><li>
Prepare National Convention stage scripts, editing through dates and committee positions/ National Convention scripting understudy</li></ul></li><li>
Scripts<ul><li>
First-round edit preparation</li><li>
On-site compilation</li><li>
Ensure scripts get to the correct location, and on stage</li><li>
Responsible for lunch, dinner, and National President&rsquo;s Awards for Excellence scripts</li></ul></li><li>
Gifts and Awards<ul><li>
National President&rsquo;s Award for Excellence</li><li>
National President&rsquo;s gifts</li><li>
National Vice President&rsquo;s gifts</li></ul></li><li>
National President<ul><li>
Accompany National President to National Convention, managing the National President Schedule, invitations, and speaking engagements</li><li>
Corresponding with special guest for events</li><li>
Coordinate virtual meetings for incoming leadership: National Officers, National Chairs, National Division Vice Presidents for travel specifics</li><li>
Manage driver schedule</li><li>
Manage invitations for reception and Past National Presidents receptions</li></ul></li><li>
Liaison to National Convention Chairs<ul><li>
Rules, Resolutions, and Credentials</li><li>
Includes pre-meetings, pre-convention materials, scripts, and virtual meetings</li></ul></li><li>
Act as point of contact for planning the July Leadership Meeting<ul><li>
Meeting request form, catering, work with Events Team, ensures the American Legion Auxiliary has an updated agenda from The American Legion</li></ul></li><li>
Military Staff Appreciation (Friday before Mother&rsquo;s Day)<ul><li>
Gift ideas, execute presentation/distribution, manage budget</li></ul></li><li>
Member of internal staff committee that selects National Veterans Creative Arts Festival artwork options for annual notecard
</li><li>Holiday cards/vendor list/options to National President; order, staff signing, and mailing</li><li>
Fiscal year budget preparation</li><li>
National projects</li></ul></li></ul><p><br>
Executive Leadership
</p><ul><li>Assist Executive Director and Deputy Executive Director with travel budgets</li><li>
Attend meetings and prepare reports</li><li>
Provides secondary administrative support to the Executive Director and Deputy Executive Director, including calendar coordination, meeting scheduling, and logistical support as needed</li><li>
Coordinates credit card reconciliation for Executive Director, and Deputy Executive Director, including preparation of expense reports and collection and organization of supporting receipts and documentation</li></ul><p><b><br>
Knowledge, Skills and Abilities</b><b>:</b></p><ul><li>
Demonstrated ability to support organizational leaders with diplomacy, discretion, and sound judgment</li><li>
Strong organizational skills that reflect ability to perform and prioritize multiple tasks seamlessly with excellent attention to detail</li><li>
Very strong interpersonal skills and the ability to build relationships with stakeholders, including staff, board members, external partners and members</li><li>
Expert professional-level written and verbal communication skills</li><li>
Possesses a high level of emotional maturity</li><li>
Proven ability to handle confidential information with discretion</li><li>
Adaptable to various competing demands and demonstrate the highest level of member service and response</li><li>
Analytical thinker who actively identifies possible issues and proposes solutions</li><li>
Proficient in Microsoft Office (Outlook, Word, Excel, and PowerPoint), Adobe Acrobat, Canva, Formstack, social media, and virtual meeting platforms</li></ul><p><br>
 <b>Education and Experience:</b></p><ul><li>
Bachelor&rsquo;s degree and 3 years of experience supporting executives, preferably in a nonprofit organization</li><li>
Any equivalent work experience and education from the above</li></ul><h2 class="jobSectionHeader"><b>
Company Description</b></h2><p>
Over the years, The American Legion Family has influenced considerable social change in America, won hundreds of benefits for veterans, helped military families through transition, and produced many important programs for our country&rsquo;s youth. Today, ALA members across the country are helping military families cope with the effects of multiple deployments. The toll on our all-volunteer force and their families has been enormous. The Auxiliary&rsquo;s efforts are focused in three primary areas:</p><ul><li>
Veterans/Military Support &amp; Advocacy</li><li>
Family Support</li><li>
Youth Development</li></ul><p><b><br>
American Legion Auxiliary</b> is always looking for talented, self-motivated individuals to join our team. If you think you are ready to be a part of an exciting team, then we encourage you to continue with this applicant friendly, online job application!<br>
<br>
<b><i>American Legion Auxiliary</i></b><i> is an Equal Opportunity Employer that recruits and hires qualified candidates without regard to race, religion, sex, sexual orientation, age, national origin, ancestry, citizenship, disability, or veteran status.</i></p><h2 class="jobSectionHeader"><b>
Benefits</b></h2><p>
Competitive benefit and compensation package includes:</p><ul><li>
Competitive Base Salary with Annual Increases</li><li>
Flexible work option with start/end times and hybrid schedule</li><li>
Generous Paid Time Off and Volunteer Time Off</li><li>
15 Paid Days Off for Holidays</li><li>
Medical coverage with multiple plan options, with FSA or HSA</li><li>
Dental and Vision coverage</li><li>
Wellness Support with EAP services
</li><li>Employer paid Short Term and Long Term Disability Coverage</li><li>
Employer paid Basic Life and AD&amp;D Coverage</li><li>
Additional ancillary insurance available for election</li><li>
401K Retirement with 100% match up to 3%. Pre-tax and Roth Deferral Accounts</li><li>
Financial Planning Resources and other Employee Discount Services</li><li>
Cell Phone Reimbursement based upon eligibility</li><li>
Professional Development</li><li>
Onsite Parking</li><li>
Direct Deposit</li></ul></div>

Executive Assistant

Daley And Associates, LLC

<div>
 Vice President, Engineering &amp; AI (Platforms)
 <p>
  Our client is seeking a Vice President of Engineering &amp; AI to lead our software and data platform organization, building the foundations that power analytics, products, and AI at scale. This role owns platform strategy, execution, and organizational leadership across software engineering, data engineering, cloud infrastructure, and applied AI.
 </p>
 <p>
  You will partner closely with executive leadership to translate business priorities into durable platforms, scale high-performing teams, and ensure systems are reliable, secure, and future-ready.
 </p>
 What You&rsquo;ll Do
 <ul>
  <li>
   <p>
    Set and execute the platform strategy for software, data, and cloud, aligned with business goals.
   </p>
  </li>
  <li>
   <p>
    Lead and scale teams across platform engineering, data engineering, and core services.
   </p>
  </li>
  <li>
   <p>
    Build and evolve enterprise data platforms that support ingestion, governance, analytics, and AI.
   </p>
  </li>
  <li>
   <p>
    Ensure delivery of high-quality, resilient, and scalable systems, with strong engineering standards and operational discipline.
   </p>
  </li>
  <li>
   <p>
    Establish platform abstractions, shared services, and developer tooling that accelerate product and AI teams.
   </p>
  </li>
  <li>
   <p>
    Guide adoption of AI capabilities within platforms and internal workflows where they improve reliability, automation, and insight.
   </p>
  </li>
  <li>
   <p>
    Balance long-term platform investments with incremental delivery and measurable outcomes.
   </p>
  </li>
  <li>
   <p>
    Define engineering metrics, operating rhythms, and technical standards that drive accountability.
   </p>
  </li>
  <li>
   <p>
    Communicate platform roadmaps, tradeoffs, and progress to executive stakeholders.
   </p>
  </li>
 </ul>
 What We&rsquo;re Looking For
 <ul>
  <li>
   <p>
    10+ years across software engineering, data engineering, and cloud platforms, with senior leadership experience at the Director or VP level.
   </p>
  </li>
  <li>
   <p>
    Deep experience building and operating platforms, shared services, and data infrastructure at scale.
   </p>
  </li>
  <li>
   <p>
    Strong technical judgment in distributed systems, cloud infrastructure (AWS preferred), and modern data stacks.
   </p>
  </li>
  <li>
   <p>
    Experience enabling analytics, governance, and AI through well-designed data pipelines and platforms.
   </p>
  </li>
  <li>
   <p>
    Proven ability to lead leaders, scale teams, and manage complex technical portfolios.
   </p>
  </li>
  <li>
   <p>
    Clear, concise communicator with strong executive presence.
   </p>
  </li>
 </ul>
 How You Lead
 <ul>
  <li>
   <p>
    Platform-first: You think in systems, leverage, and long-term maintainability.
   </p>
  </li>
  <li>
   <p>
    Execution-driven: You turn roadmaps into reliable platforms teams can trust.
   </p>
  </li>
  <li>
   <p>
    Pragmatic: You make smart architectural tradeoffs under real constraints.
   </p>
  </li>
  <li>
   <p>
    Data- and AI-aware: You understand how strong platforms unlock AI and analytics.
   </p>
  </li>
  <li>
   <p>
    Ownership-oriented: You are accountable for outcomes, uptime, and adoption.
    <br/>
    <br/>
    <br/>
    Onsite in Boston MA&nbsp;
    <br/>
    <br/>
    <br/>
    For immediate consideration please email a resume to Kenny at Kwilliams@daleyaa.com&nbsp;
    <br/>
    <br/>
   </p>
  </li>
 </ul>
</div>


VP Software Engineering and AI Platforms

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Vice President, Flagstone Family Center

Executive Assistant

VP Software Engineering and AI Platforms